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EpicCare Ambulatory EMR Comments
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Subject Expert
Commentary Summary
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User Commentary
Physician
I don’t know whether any EMR out there is intuitive, but I think EpicCare Ambulatory EMR is...
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Physician
Epic had concierges available to us, and that was much appreciated.
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Physician
I think EpicCare Ambulatory EMR is the best in the market today.
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Physician
We need more support, and we should get it considering the tons of money that we pay for the...
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CMIO
We have a continuity of the patient record now that we have EpicCare Ambulatory EMR on the inpatient...
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CMIO
Epic is like a Ford truck that will get us there. The ride is good, the truck is reliable, and there...
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CMIO
There are some things that I don't see improving our outcomes. We have made it to a certain spot,...
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CMIO
We would like Epic to focus on usability and on driving outcomes. To me, outcomes are things that...
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Manager
At first, I thought that the ambulatory and inpatient side were designed differently, but now it...
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CIO
We meet with Epic regularly, so there is very little that they don’t know about what we need. We...
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CIO
Our experience with EpicCare Ambulatory EMR has been good. There is a lot available. We are very...
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CIO
There are a ton of vendors that come at us with technologies that I could ultimately see going into...
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CIO
Epic’s service is very attentive. They are very mechanical in staying in touch with us. They are...
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VP/Other Executive
The major things that Epic needs to work on are to make a more open platform and to support APIs...
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VP/Other Executive
The ability to connect to external Epic sites has been great. When I have had patients who were...
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VP/Other Executive
I use EpicCare Ambulatory EMR every day. I have worked with Epic, and there are no evils in the...
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VP/Other Executive
EpicCare Ambulatory EMR's voice-recognition software is a positive. It allows us to capture a good...
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VP/Other Executive
Epic should invest in more user-setter designs. For instance, in the outpatient area, the system...
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VP/Other Executive
I would have to buy EpicCare Ambulatory EMR again. From a business perspective, we are a bit into...
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VP/Other Executive
The product's major strength is revenue. Epic hard codes billing into every action we do. Epic is...
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Director
Epic supports us very well through implementation, and their ongoing support is also great. They...
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Director
What Epic gives us educationally is good. The training they provide is solid. It is never going to...
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CIO
The Epic products are great. Epic’s implementation strategy seems to be very solid. Working with...
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CIO
When we kicked everything off for our Epic implementation, I knew there would be some third-party...
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CIO
The good points with Epic would be that they seem to be well aligned and engaged with what we want...
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CIO
We have had some challenges with the Epic implementation, and Epic could have been a little clearer...
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CIO
The new implementations are complex when we are doing them. We have multiple EMRs converting down to...
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Director
One of the system's greatest strengths is its ability to integrate across different care settings....
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VP/Other Executive
Epic is a fantastic partner to us. They listen. They have engaged representatives assigned to us,...
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VP/Other Executive
We are always looking for better workflows, and our providers would say they want better workflows...
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VP/Other Executive
I would say Epic keeps promises with the caveat that they don’t make promises. If they commit to...
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VP/Other Executive
Whether Epic avoids overcharging is 50/50. There are times we feel nickel-and-dimed and times we...
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VP/Other Executive
Epic’s licensing models take getting used to and may feel like nickel-and-diming. I am not saying I...
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CMIO
Epic is very responsive to their customers. They have built a robust user network that facilitates...
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VP/Other Executive
Epic not having a solid road map truly is the only negative and the only wish list item that we...
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VP/Other Executive
The executive involvement with our organization is low. We have one person we can get in contact...
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VP/Other Executive
Some of our experiences have highlighted for us the challenges and the deficiency of Epic in not...
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VP/Other Executive
We are lacking tangible outcomes around data. We do some external data work, and I don’t know...
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CMIO
EpicCare Ambulatory EMR received a Best in KLAS award. However, there are absolutely still ways that...
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CIO
Epic has been very responsive, agile, and innovative in terms of their fully integrated telehealth...
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CIO
Epic is agile, innovative, and engaged. They are aggressive about understanding their customers.
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Manager
The most important thing to us is the functionality and that we are able to use the product to...
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Manager
For the most part, Epic did not nickel-and-dime us, but when we buy Epic and go through their...
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CMIO
My motivating consideration is effectiveness. If we take surgeons' time, we really need to be...
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CMIO
I am happy with the tools that I have gotten from Epic, but I am also hoping for better tools and...
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CMIO
Epic has a huge responsibility to serve many different customer needs, and the ambulatory area is...
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CMIO
Epic's UGMs are interesting. The vendor has a session for organizations' CEOs because Epic's...
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CMIO
Epic is doing things that no one else is doing. They are gaining market shares. We are very happy...
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CMIO
Epic is like Walmart. I don't want to be taken to a Walmart and shown all of the things that Walmart...
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CMIO
We have good people in our steering port, but they always move on. There is an institutional memory...
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CMIO
Epic's orthopedic and neurology steering boards are some of their most productive. We recently had...
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Physician
The system is the cream of the crop. I have used other EMRs, and I know this system is the best. It...
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Physician
The system hasn’t quite achieved interoperability. I get information from outside sources more and...
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Physician
The data we get from our state database is getting better. We recently turned on a reconciliation...
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Physician
Epic will often demo what is ahead, but a few years later, we are still asking where that thing is....
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Physician
We are charged for the system at a flat rate, so I don't feel nickel-and-dimed. Sometimes I wonder...
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Physician
The system tries to be a lot of things to a lot of people. In the ambulatory world, there are...
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Physician
There are so many specialties in the ambulatory space, and Epic doesn't have a specific build for...
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Physician
In the system, controlled substances are extremely complicated to order. Ordering three...
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Manager
We feel nickel-and-dimed. If we want something specific, there is going to be a cost. Nothing ever...
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Manager
Due to the pandemic, Epic had no choice but to advance their technology connection with Zoom. It was...
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Manager
The Epic system is very extensive and comprehensive, but I wish there were an easier way to...
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Manager
We raised situations to Epic, and our partner organization also would reach out to the Epic team. We...
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Manager
Compared to other enterprise EMRs, EpicCare Ambulatory EMR is pretty darn good and comprehensive....
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Manager
Epic keeps their promises about the system, but we sometimes have to wait. Something could be on the...
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Manager
Interoperability between EpicCare Ambulatory EMR and a lot of different systems isn't easy. It is...
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CMIO
Epic doesn't nickel-and-dime us. They gave us a lot as part of their standard license. EpicCare...
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CMIO
During the COVID-19 pandemic, Epic increased the strength of their interoperability and worked with...
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CMIO
There are some things that the solution still doesn’t do, especially with critical communication,...
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CMIO
Epic has a lot of work ahead of them. They are a victim of their own installed base and legacy...
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CMIO
Epic's support is terrific. During the pandemic, they did things virtually just like everyone else...
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CMIO
Our primary executive contact from Epic is really good and very attentive. We have access to Epic's...
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CMIO
The solution supports patient-centered care really well. Epic is in their element when physicians...
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CMIO
Epic keeps their promises, but sometimes we make them promise things that nobody could do. Epic is...
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CMIO
We have had some glitches with the last couple of upgrades, but they haven't been major, and...
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CMIO
EpicCare Ambulatory EMR is the only rational solution for our organization. I would buy this product...
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CMIO
Epic is as good as anyone in the industry has ever been. There is nothing about EpicCare Ambulatory...
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CMIO
Epic's solutions give us the ability to work with other organizations in our area that also use...
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CMIO
We use the solution to drive outcomes with our scores and readmissions. The system's integration...
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CMIO
I would recommend EpicCare Ambulatory EMR without question. There are cases where organizations have...
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CMIO
I want Epic to focus on the quality of our code. They are becoming really reliable from a coding...
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Director
Epic has done some early work looking at problem lists of medications, relevant lab results, and...
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Director
Overall, the functionality and usefulness of the Epic system are head and shoulders above any other...
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Director
Because there is so much individual variation in the way the Epic system is implemented, it can be...
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Director
I have stumbled across some tools on my own that would be helpful to use. It would have been nice...
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CIO
It takes us a couple of hours to get Epic experts with remote work force.
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CIO
Epic’s support is tremendous. We rarely have to call their executives. The vendor always has experts...
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CIO
Epic is different from other vendors. They are willing to dive into any issue.
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CIO
We would like the vendor's training to have more real-world examples that apply to our specific...
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CIO
The system can be challenging for physicians to use. It is hard to take notes in it. We would...
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CMIO
One of the complaints that we hear is that there are too many ways to do things in Epic's system....
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CMIO
We are struggling with how to continue the learning journey. We have trained our physicians, but...
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CMIO
We have to configure the product for our health system, and we rely on our end users to tell us how...
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Manager
The system is really great and offers a lot of tools and features, but it could be optimized around...
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Physician
I think all of the IT vendors' systems don’t talk to each other enough, so information doesn’t...
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Physician
Epic is part of our long-term plans. We are not going to spend more to rip and replace.
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Physician
I have now gotten used to EpicCare Ambulatory EMR, but it should be hands free and replace the...
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Physician
Epic has become enough of a gargantuan system that they can’t escape their own mistakes until the...
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Physician
Epic basically has one level of functionality. They don’t have a luxury version, and it would be...
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CMIO
Epic is pretty up front about what is included and what costs extra. There is a lot that is...
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CMIO
Epic needs a better workflow to make sure that we don't miss charges. It would be nice if providers...
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CMIO
Epic made a lot of efforts in the predictive modeling area, but those efforts fell short because...
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CMIO
Epic has put too much information on each page, and that makes those pages tough to read. That is...
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CMIO
Epic could improve their telehealth presence. We rolled out their telehealth solution, and we failed...
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CMIO
The people from Epic who we usually work with are the TS'. I haven't met with anyone higher than our...
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Director
We have had the system for a long time. Training from Epic almost never happens. We do get some...
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Director
In an upgrade, a feature was changed. Before the upgrade, the feature wasn't user friendly. I...
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Director
I regularly speak with the developers at Epic, and consistency is one of our biggest concerns. On...
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Director
The system meets all my needs. I don’t personally feel like I have dramatic needs. There are some...
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Director
The vendor is definitely creating new technology. Epic has tools ready related to the 21st Century...
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Director
The vendor's support is stellar. I can personally email any of them and get an answer quickly. I...
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Director
The potential for the system to drive tangible outcomes is there, but it falls on us to take...
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Director
I would like Epic to focus on consistency. There are thousands of things that don't fall into...
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Manager
The vendor could improve the navigation and flow through the patient's chart. We want to be able to...
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CMIO
Our satisfaction with Epic has stayed pretty steady. Most of the things that Epic provides are super...
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CMIO
I don't see Epic really pushing outcomes. They do the things that they should do, but I don't think...
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CMIO
Our initial training was fairly broad, and our ongoing training piece is still missing. KLAS has...
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CMIO
Overall, we are very pleased. We understand and respect Epic’s ability to be nimble and responsive....
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CMIO
There are some fundamental build issues in EpicCare Ambulatory EMR that are a bit challenging,...
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CMIO
When prescription transactions occur, we can require discrete medication instructions to be entered....
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CMIO
I would tell Epic to keep doing what they are doing in terms of enabling problem-solving at all...
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VP/Other Executive
Epic is enthusiastic as an organization. They are friendly and helpful. I just wish they would...
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Director
EpicCare Ambulatory EMR doesn't integrate well with the solutions that some of our other departments...
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Director
Epic's support team has a great response time. We have service agreements with the vendor, so they...
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Director
The last years were all virtual for training with Epic. We don’t really do ongoing training. We get...
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Director
The quality of the product is very good. Our last two upgrades have been a little shaky though.
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Director
The system costs a lot of money. We always want to pay less.
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Director
The system is particularly easy for physicians and staff members to use. The integration with the...
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Director
We need more of a focus on specialties in the Epic system. I can’t think of anything in particular...
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VP/Other Executive
Sometimes we get an information overload from Epic in regard to their ambulatory EMR. There is just...
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CIO
Epic is integration friendly for other Epic organizations. They need to work on progress with...
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CIO
I think rollouts are part of the Epic system, and I am seeing a shift where there is a new cost...
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VP/Other Executive
I haven't felt that Epic has nickel-and-dimed us because they make us invest in ourselves. The...
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Manager
Epic is quite flexible in terms of trying to accommodate the data and most of the processes to...
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Manager
I have talked to the top developers that are helping, but that is because our relationship with them...
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Manager
The vendor pretty much pins down patient experience and user experience. I applaud their efforts in...
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CIO
We have had a positive experience using EpicCare Ambulatory EMR. The system has supported a...
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CIO
MyChart needs to be simplified for different levels of technical expertise from the patients. Tools...
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CIO
The Epic support team's communication is so good. We need very little support, but the support team...
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VP/Other Executive
The system is working well with the exception of the capabilities for specialty practices; those are...
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VP/Other Executive
The lab workflow is a struggle for organizations that don't process their own labs in-house. The...
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VP/Other Executive
Various quality measure reporting programs, such as the Align. Measure. Perform. (AMP) program and...
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VP/Other Executive
Epic needs to fix the turnover for the support staff for EpicCare Ambulatory EMR and MyChart. Epic...
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VP/Other Executive
We would like the Epic system to offer more automation. For example, let's say a doctor wants to...
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CMIO
EpicCare Ambulatory EMR is an expensive system, but we aren't buying additive pieces. Epic doesn't...
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CMIO
Integrating with a third party has a heavier lift with Epic's App Orchard. Users need to go through...
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CMIO
EMRs generally place too much of a cognitive load on clinicians. Clinicians are too busy to do a lot...
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CIO
Epic is aware that they need to stay current and on top of things. It is important to have an...
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CIO
Epic upgrades happen often, but our providers are not seeing added value. Epic needs to push the...
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VP/Other Executive
What has been really wonderful is being able to do some training remotely. COVID-19 has forced...
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VP/Other Executive
I would love to get a better position on reporting and dashboards. I really want to be able to send...
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VP/Other Executive
The system's capabilities are incredibly robust. We can fine tune use cases to get good...
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VP/Other Executive
Epic supports us extremely well. They are phenomenal. We consider them to be the vendor that we wish...
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VP/Other Executive
Epic is making pretty good advances around the data analytics and reporting capabilities. The vendor...
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VP/Other Executive
The more that Epic can do to make it easier for us to implement new features and capabilities, the...
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VP/Other Executive
The vendor is very strong with their interoperability. The vendor came out with a tagline of one...
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VP/Other Executive
The vendor doesn't charge for every little thing, but I sure wish that some of the specialty modules...
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VP/Other Executive
Overall, Epic makes the best-in-class product. The flexibility and customizability are second to...
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VP/Other Executive
The on-site training requirement is an added cost and an inconvenience that is not needed. The...
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VP/Other Executive
The way that EpicCare Ambulatory EMR works with third-party solutions can be a pain. Epic doesn't...
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CIO
The system is fine, but the cost is a burden. We could probably work with another good EMR for half...
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CIO
Epic offers first-class support. They are never hiding under desks; they are always looking for...
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CIO
Revenue cycle pieces are missing. We are not fully understood by Epic. We have dealt with a huge...
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CIO
Implementation costs are high. This last year, there has been a lack of resources but quality...
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VP/Other Executive
EpicCare Ambulatory EMR is the best system out there. Using the system brings clinicians to us. That...
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CIO
Epic is flexible. We are happy. The solution is a good product. The ease of use for this solution is...
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CIO
In terms of their service, Epic is very tentative. I suggest they be more proactive in looking at...
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Director
The virtual training was hugely beneficial and very effective. The classes were very good. I would...
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VP/Other Executive
While the product has been great, the negative side is that there is so much information. Since we...
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VP/Other Executive
We have big initiatives to help all of our physicians make things a little more simplistic so that...
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CIO
Epic's system isn't built for the ambulatory side; their system is hospital based. Not many...
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Director
Epic gives us great support and guidance. Sometimes they give us more support than we want. Epic is...
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Director
We are pretty invested in Epic across their spectrum of products. We have a great group that helps...
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Director
Epic gives us hourly charges. For example, every time our TS person is involved in a meeting, we get...
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Director
In terms of functionality, we have come across a huge discrepancy in that we aren't able to perform...
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Director
We pay a lot of money for EpicCare Ambulatory EMR, but it is a great system. I would highly...
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CMIO
The first thing that I want Epic to focus on is ease of use. Functionality isn't hard to get right...
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CMIO
Epic should work on driving tangible outcomes. Part of that is on us, but Epic could gear their...
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CMIO
Epic's support people are very responsive, but one struggle is that we have to deal with a lot of...
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Director
Systems can always be improved in terms of ease of use. There are a lot of valuable tools built into...
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Director
I would like to see more modernization in Epic's technology stack. Applications are built on legacy...
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Director
In our retail model, there are gaps in how we approach the patient journey. We also have a gap in...
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CMIO
There are a lot of things in the system that aren't enabled. Epic doesn't really come back and...
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CMIO
Compared to everything else out there, Epic's software is head and shoulders above the rest. Epic...
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VP/Other Executive
The vendor is not always forthcoming with their upgrades, so they have the upgrade, and then they...
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VP/Other Executive
Epic sometimes works in a vacuum and doesn't necessarily consider what they are expecting the...
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VP/Other Executive
Epic has many different systems, and if we find something in the software that we think could be...
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VP/Other Executive
The downside for Epic is the end users usually have a tough time because the solution is a very...
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VP/Other Executive
The interoperability component of Epic is very good and robust. They have the App Orchard where we...
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VP/Other Executive
The integration component could be simpler. The vendor doesn’t make it easy for everyone. Epic has a...
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VP/Other Executive
The vendor's executives are not involved at all. I don’t speak to anyone that is in any hierarchical...
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VP/Other Executive
The vendor has a learning library that we can access, but we can only access things that they think...
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VP/Other Executive
This system is a very good catchall EMR for ambulatory outpatient settings, regardless of whether we...
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VP/Other Executive
If we wanted to develop a new workflow that was not out of the box and not something that Epic...
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VP/Other Executive
There are a lot of great lessons learned if organizations engage the technical services of Epic in...
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VP/Other Executive
Whenever there is a brand-new version, the first people on it are usually the people dealing with...
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Director
New users find the product to be very complicated because we can do the same thing in several...
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CIO
We are a small shop, and Epic is a big organization, yet we get as much attention or more as the...
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CIO
We just recently did an acquisition of another Epic customer that we had to integrate to convert the...
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CMIO
A lot of effort is required to add new features, and that is great to make things easier for...
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CMIO
Epic is the kind of company that is going to continue to strive to make the product better. That is...
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CMIO
With Epic's technical coordinator and BFF processes, we have multiple people who have access to...
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CMIO
The system is incredibly configurable, so we can customize it to our needs. Epic provides tools to...
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CMIO
Even with the amount of configurability that Epic provides, sometimes the way they design the...
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Director
Epic doesn't avoid charging. I believe that there are other EMR vendors that may be more persistent...
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Director
EpicCare Ambulatory EMR provides the pathway to a more consistent workflow to support appropriate...
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Director
EpicCare Ambulatory EMR has a variety of sub-applications. From my perspective, it would be...
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Director
I know that Epic hears this a lot from providers, but they could improve the number of clicks that...
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VP/Other Executive
Epic is clearly the market leader. There is no other choice for who we would work with in the industry....
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CMIO
The solution is a complex system that has many ways of doing the same thing, and that makes it hard...
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CMIO
When we implement a new product, it would be helpful if there were a base configuration with...
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VP/Other Executive
We have a lot of applications that tie into Epic's system. They still have a lot of functionality...
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CMIO
Epic is reliable. They deliver what they promise and work to help us be successful.
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Director
A little more probably could have been done to be sensitive to our situation. Epic could have held...
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Director
Epic is a great vendor and has done a great job. Certainly, from a corporate perspective, the system...
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VP/Other Executive
I like the system. It is very good, and the improvements that have been made over the years have...
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Director
Our experience with Epic has been very positive. They are definitely the most responsive vendor....
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Director
Epic has the most inclusive package by far. We don't have to go out and pay extra to get extra...
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Director
I feel that we have the vendor's ear. I strongly feel that they are very good about supporting us...
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Director
The more functionality we put in an EHR, the more difficult it is to use because we have so many...
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Director
With COVID-19, Epic had fantastic support and very fast development. There were a few technologies...
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Director
We would like Epic to incorporate wellness into their software because that is becoming a much...
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Director
When we roll things out, we always find areas where we should have gone in a different direction. It...
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Director
We are still building our knowledge of the system. Every time a new person comes on, we have to...
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Director
Epic integrates with everybody. They have App Orchard, which is huge, and a lot of partnerships. We...
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Director
Every system upgrade is rich in features. There are hundreds of new features to take on, so I would...
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