Cybersecurity Is Critical in Today's Environment
EpicCare Ambulatory EMR
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
User Commentary
CMIO
There are a lot of things in the interoperability space that Epic just doesn’t get, and that is...
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CMIO
One big challenge with Epic is that they have developed their own incumbent telemedicine solution...
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CMIO
We are still dealing with issues that we have been discussing since long before I got here. Epic is...
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CMIO
The training from Epic was intuitive, and we got exactly what we asked for. At times, the training...
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CMIO
Being able to see and do everything in one place is the best feature of Epic Ambulatory EMR. We can...
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CMIO
We have a good relationship with Epic. They listen to us. We have access to user groups and get...
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Manager
We have a lot of initiatives going on for value-based care. Right now, we don't have the capability...
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Manager
I would like Epic to deliver a finalized product with very few options for commission or tailoring....
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Manager
Epic still charges us to maintain an interface to a certain program, but we have already paid the...
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Manager
Epic does a lot of best practice research before they build and release a product. We get training...
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CMIO
The best thing about Epic is their customer support. It is unlike the customer support from any...
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CMIO
One way Epic could improve is by providing easier access to what is up and coming for different...
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COO
The way Epic structured the training didn't meet our needs. The training was rushed. Epic proposed...
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COO
Epic needs to continue to expand and enhance the ability for the patient to easily access their...
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COO
We had a quick launch. Our team was not nearly as prepared to support the system as we should have...
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COO
Epic is always saying that our productivity will be back up. We need to be accountable for some of...
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VP/Other Executive
One of the issues with Epic is how long updates might take for certain things. We have to rely on an...
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Analyst/Coordinator
Our clinicians are very happy with EpicCare Ambulatory EMR. If we told them we were taking it away,...
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Analyst/Coordinator
We like to be able to take the functionality that Epic has built, and we don't necessarily change...
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VP/Other Executive
If Epic could be more open to external sources, such as third-party software, that would be a way to...
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VP/Other Executive
If we had the ability to create templates that could be shared across institutions, that would be an...
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VP/Other Executive
I can do all the functions in one space in EpicCare Ambulatory EMR, such as radiology labs. I can...
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VP/Other Executive
EpicCare Ambulatory EMR is not intuitive enough. For example, if I prescribe a medication frequently...
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Manager
Before we had Epic's system, we were working out of multiple EMRs between the inpatient and...
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Manager
I would like Epic to focus on delivering tangible outcomes in terms of quality reporting for things...
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Manager
Any Epic upgrade we have had has gone very smoothly. The upgrades haven't interrupted our workflow....
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Manager
End users that aren’t tech savvy may struggle more with EpicCare Ambulatory EMR because there are...
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Manager
We use a remote patient monitoring system that isn't directly from Epic, and it has the option to...
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Manager
We have a large number of optimization requests, so being on Epic's system gives us the control and...
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Manager
Usually, we do quarterly upgrades at Epic's recommendation. During every single upgrade, we find...
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Manager
We have a dedicated support person. Overall, Epic does a pretty good job of keeping our analysts and...
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Manager
From a product standpoint, the ambulatory application is good and not great. I think a lot of...
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Manager
We don’t have a particularly strong support person for our ambulatory application right now. Our...
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CIO
Not only is Epic's software expensive to purchase, but it is also expensive to manage, and that can...
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CIO
There definitely are some good patient-centric workflows within Epic's system, and there are...
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CIO
We haven't had any issues with Epic’s interoperability. We are using their Care Everywhere platform,...
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CIO
Citrix software is a required component for Epic, and Epic is working on some changes around that,...
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CIO
The back end, the configuration side, could use a lot of improvements. But the patient-facing side...
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CIO
Epic has really been great to work with. They have a very expensive product, but we are getting what...
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CIO
We actually came across an application defect at one point that we had a fairly easy workaround on,...
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CIO
Ease of use for the patient is important to us when we look at Epic’s patient tools. The product...
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CIO
EpicCare Ambulatory EMR is a system that continues to be strong and is able to meet the providers'...
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CIO
With our TS people, the folks who support us, and our account management, especially through...
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CIO
I have no qualms with Epic’s training. It is all good. Epic executives are continually in contact...
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CIO
With Epic’s interoperability, all of our managed care information is getting incorporated. With...
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Nurse
This system seems to be very user-friendly. We can get to a lot of things on one screen without...
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Nurse
We have a lot of information on one screen, but that is a con because the program is very busy....
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Nurse
We can see patient data from any other organization that is on Epic. That is huge because we have a...
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Nurse
Epic has excellent technical support. We have an assigned TS person, and they meet with us...
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Nurse
Our organization is looking at third-party vendors for things that Epic doesn't deliver yet or for...
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Director
Epic keeps adding new functionality, such as risk adjustment for Medicare Hierarchical Condition...
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Director
While EpicCare Ambulatory EMR has a lot of good features that get the job done, Epic could benefit...
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Director
If we pay enough money, then we have everything we want in EpicCare Ambulatory EMR. There are...
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Director
If Epic improved the claims ingestion functionality, that would improve our process. If we could get...
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Director
Epic usually has a very quick turnaround time, especially compared to our previous vendor that took...
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CMIO
The things I would like Epic to focus on are usability, workflow, and flexibility. I would like Epic...
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CMIO
We have done some good optimization work with EpicCare Ambulatory EMR. A lot of the functionality...
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Manager
I like Epic's system, but the reporting is horrible. The filters don’t work very well when we are...
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Manager
A lot of my clinicians have trouble charting with this solution. There are a lot of click points....
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Manager
Our issues are deeper than just the basic functionality because we merged another vendor's software...
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Manager
Epic is a little above average with proactivity. Their executive involvement is good because I am...
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Manager
Epic has a lot of fresh ideas to improve the product. So their development team is definitely...
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Manager
There were a lot of challenges with the implementation. I spent many hours with IT just trying to...
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Manager
I would give Epic the highest rating for their integration because I know the capabilities of Epic's...
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Manager
It takes too long to get things fixed with Epic’s support. Their support team is underwhelming, and...
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Manager
With our old vendor, it was easy to modify protocols and things of that nature within the EMR. If we...
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CMIO
We are never on Epic's latest and greatest software. We are typically one or two releases behind on...
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Physician
I don’t know whether any EMR out there is intuitive, but I think EpicCare Ambulatory EMR is...
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Physician
Epic had concierges available to us, and that was much appreciated.
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Physician
I think EpicCare Ambulatory EMR is the best in the market today.
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Physician
We need more support, and we should get it considering the tons of money that we pay for the...
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CMIO
We have a continuity of the patient record now that we have EpicCare Ambulatory EMR on the inpatient...
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CMIO
Epic is like a Ford truck that will get us there. The ride is good, the truck is reliable, and there...
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CMIO
There are some things that I don't see improving our outcomes. We have made it to a certain spot,...
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CMIO
We would like Epic to focus on usability and on driving outcomes. To me, outcomes are things that...
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Manager
At first, I thought that the ambulatory and inpatient side were designed differently, but now it...
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CIO
We meet with Epic regularly, so there is very little that they don’t know about what we need. We...
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CIO
Our experience with EpicCare Ambulatory EMR has been good. There is a lot available. We are very...
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CIO
There are a ton of vendors that come at us with technologies that I could ultimately see going into...
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CIO
Epic’s service is very attentive. They are very mechanical in staying in touch with us. They are...
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VP/Other Executive
The major things that Epic needs to work on are to make a more open platform and to support APIs...
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VP/Other Executive
The ability to connect to external Epic sites has been great. When I have had patients who were...
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VP/Other Executive
I use EpicCare Ambulatory EMR every day. I have worked with Epic, and there are no evils in the...
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VP/Other Executive
EpicCare Ambulatory EMR's voice-recognition software is a positive. It allows us to capture a good...
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VP/Other Executive
Epic should invest in more user-setter designs. For instance, in the outpatient area, the system...
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VP/Other Executive
I would have to buy EpicCare Ambulatory EMR again. From a business perspective, we are a bit into...
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VP/Other Executive
The product's major strength is revenue. Epic hard codes billing into every action we do. Epic is...
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Director
Epic supports us very well through implementation, and their ongoing support is also great. They...
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Director
What Epic gives us educationally is good. The training they provide is solid. It is never going to...
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CIO
The Epic products are great. Epic’s implementation strategy seems to be very solid. Working with...
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CIO
When we kicked everything off for our Epic implementation, I knew there would be some third-party...
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CIO
The good points with Epic would be that they seem to be well aligned and engaged with what we want...
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CIO
We have had some challenges with the Epic implementation, and Epic could have been a little clearer...
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CIO
The new implementations are complex when we are doing them. We have multiple EMRs converting down to...
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Director
One of the system's greatest strengths is its ability to integrate across different care settings....
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VP/Other Executive
Epic is a fantastic partner to us. They listen. They have engaged representatives assigned to us,...
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VP/Other Executive
We are always looking for better workflows, and our providers would say they want better workflows...
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VP/Other Executive
I would say Epic keeps promises with the caveat that they don’t make promises. If they commit to...
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VP/Other Executive
Whether Epic avoids overcharging is 50/50. There are times we feel nickel-and-dimed and times we...
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VP/Other Executive
Epic’s licensing models take getting used to and may feel like nickel-and-diming. I am not saying I...
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CMIO
Epic is very responsive to their customers. They have built a robust user network that facilitates...
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VP/Other Executive
Epic not having a solid road map truly is the only negative and the only wish list item that we...
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VP/Other Executive
The executive involvement with our organization is low. We have one person we can get in contact...
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VP/Other Executive
Some of our experiences have highlighted for us the challenges and the deficiency of Epic in not...
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VP/Other Executive
We are lacking tangible outcomes around data. We do some external data work, and I don’t know...
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CMIO
EpicCare Ambulatory EMR received a Best in KLAS award. However, there are absolutely still ways that...
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CIO
Epic has been very responsive, agile, and innovative in terms of their fully integrated telehealth...
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CIO
Epic is agile, innovative, and engaged. They are aggressive about understanding their customers.
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Manager
The most important thing to us is the functionality and that we are able to use the product to...
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Manager
For the most part, Epic did not nickel-and-dime us, but when we buy Epic and go through their...
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CMIO
My motivating consideration is effectiveness. If we take surgeons' time, we really need to be...
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CMIO
I am happy with the tools that I have gotten from Epic, but I am also hoping for better tools and...
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CMIO
Epic has a huge responsibility to serve many different customer needs, and the ambulatory area is...
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CMIO
Epic's UGMs are interesting. The vendor has a session for organizations' CEOs because Epic's...
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CMIO
Epic is doing things that no one else is doing. They are gaining market shares. We are very happy...
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CMIO
Epic is like Walmart. I don't want to be taken to a Walmart and shown all of the things that Walmart...
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CMIO
We have good people in our steering port, but they always move on. There is an institutional memory...
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CMIO
Epic's orthopedic and neurology steering boards are some of their most productive. We recently had...
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Physician
The system is the cream of the crop. I have used other EMRs, and I know this system is the best. It...
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Physician
The system hasn’t quite achieved interoperability. I get information from outside sources more and...
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Physician
The data we get from our state database is getting better. We recently turned on a reconciliation...
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Physician
Epic will often demo what is ahead, but a few years later, we are still asking where that thing is....
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Physician
We are charged for the system at a flat rate, so I don't feel nickel-and-dimed. Sometimes I wonder...
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Physician
The system tries to be a lot of things to a lot of people. In the ambulatory world, there are...
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Physician
There are so many specialties in the ambulatory space, and Epic doesn't have a specific build for...
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Physician
In the system, controlled substances are extremely complicated to order. Ordering three...
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Manager
We feel nickel-and-dimed. If we want something specific, there is going to be a cost. Nothing ever...
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Manager
Due to the pandemic, Epic had no choice but to advance their technology connection with Zoom. It was...
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Manager
The Epic system is very extensive and comprehensive, but I wish there were an easier way to...
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Manager
We raised situations to Epic, and our partner organization also would reach out to the Epic team. We...
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Manager
Compared to other enterprise EMRs, EpicCare Ambulatory EMR is pretty darn good and comprehensive....
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Manager
Epic keeps their promises about the system, but we sometimes have to wait. Something could be on the...
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Manager
Interoperability between EpicCare Ambulatory EMR and a lot of different systems isn't easy. It is...
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CMIO
Epic doesn't nickel-and-dime us. They gave us a lot as part of their standard license. EpicCare...
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CMIO
During the COVID-19 pandemic, Epic increased the strength of their interoperability and worked with...
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CMIO
There are some things that the solution still doesn’t do, especially with critical communication,...
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CMIO
Epic has a lot of work ahead of them. They are a victim of their own installed base and legacy...
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CMIO
Epic's support is terrific. During the pandemic, they did things virtually just like everyone else...
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CMIO
Our primary executive contact from Epic is really good and very attentive. We have access to Epic's...
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CMIO
The solution supports patient-centered care really well. Epic is in their element when physicians...
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CMIO
Epic keeps their promises, but sometimes we make them promise things that nobody could do. Epic is...
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CMIO
We have had some glitches with the last couple of upgrades, but they haven't been major, and...
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CMIO
EpicCare Ambulatory EMR is the only rational solution for our organization. I would buy this product...
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CMIO
Epic is as good as anyone in the industry has ever been. There is nothing about EpicCare Ambulatory...
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CMIO
Epic's solutions give us the ability to work with other organizations in our area that also use...
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CMIO
We use the solution to drive outcomes with our scores and readmissions. The system's integration...
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CMIO
I would recommend EpicCare Ambulatory EMR without question. There are cases where organizations have...
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CMIO
I want Epic to focus on the quality of our code. They are becoming really reliable from a coding...
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Director
Epic has done some early work looking at problem lists of medications, relevant lab results, and...
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Director
Overall, the functionality and usefulness of the Epic system are head and shoulders above any other...
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Director
Because there is so much individual variation in the way the Epic system is implemented, it can be...
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Director
I have stumbled across some tools on my own that would be helpful to use. It would have been nice...
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CIO
It takes us a couple of hours to get Epic experts with remote work force.
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CIO
Epic’s support is tremendous. We rarely have to call their executives. The vendor always has experts...
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CIO
Epic is different from other vendors. They are willing to dive into any issue.
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CIO
We would like the vendor's training to have more real-world examples that apply to our specific...
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CIO
The system can be challenging for physicians to use. It is hard to take notes in it. We would...
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CMIO
One of the complaints that we hear is that there are too many ways to do things in Epic's system....
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CMIO
We are struggling with how to continue the learning journey. We have trained our physicians, but...
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CMIO
We have to configure the product for our health system, and we rely on our end users to tell us how...
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Manager
The system is really great and offers a lot of tools and features, but it could be optimized around...
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Physician
I think all of the IT vendors' systems don’t talk to each other enough, so information doesn’t...
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Physician
Epic is part of our long-term plans. We are not going to spend more to rip and replace.
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Physician
I have now gotten used to EpicCare Ambulatory EMR, but it should be hands free and replace the...
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Physician
Epic has become enough of a gargantuan system that they can’t escape their own mistakes until the...
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Physician
Epic basically has one level of functionality. They don’t have a luxury version, and it would be...
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CMIO
Epic is pretty up front about what is included and what costs extra. There is a lot that is...
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CMIO
Epic needs a better workflow to make sure that we don't miss charges. It would be nice if providers...
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CMIO
Epic made a lot of efforts in the predictive modeling area, but those efforts fell short because...
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CMIO
Epic has put too much information on each page, and that makes those pages tough to read. That is...
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CMIO
Epic could improve their telehealth presence. We rolled out their telehealth solution, and we failed...
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CMIO
The people from Epic who we usually work with are the TS'. I haven't met with anyone higher than our...
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Director
We have had the system for a long time. Training from Epic almost never happens. We do get some...
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Director
In an upgrade, a feature was changed. Before the upgrade, the feature wasn't user friendly. I...
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Director
I regularly speak with the developers at Epic, and consistency is one of our biggest concerns. On...
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Director
The system meets all my needs. I don’t personally feel like I have dramatic needs. There are some...
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Director
The vendor is definitely creating new technology. Epic has tools ready related to the 21st Century...
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Director
The vendor's support is stellar. I can personally email any of them and get an answer quickly. I...
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Director
The potential for the system to drive tangible outcomes is there, but it falls on us to take...
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Director
I would like Epic to focus on consistency. There are thousands of things that don't fall into...
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Manager
The vendor could improve the navigation and flow through the patient's chart. We want to be able to...
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CMIO
Our satisfaction with Epic has stayed pretty steady. Most of the things that Epic provides are super...
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CMIO
I don't see Epic really pushing outcomes. They do the things that they should do, but I don't think...
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CMIO
Our initial training was fairly broad, and our ongoing training piece is still missing. KLAS has...
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CMIO
Overall, we are very pleased. We understand and respect Epic’s ability to be nimble and responsive....
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CMIO
There are some fundamental build issues in EpicCare Ambulatory EMR that are a bit challenging,...
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CMIO
When prescription transactions occur, we can require discrete medication instructions to be entered....
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CMIO
I would tell Epic to keep doing what they are doing in terms of enabling problem-solving at all...
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VP/Other Executive
Epic is enthusiastic as an organization. They are friendly and helpful. I just wish they would...
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Director
EpicCare Ambulatory EMR doesn't integrate well with the solutions that some of our other departments...
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Director
Epic's support team has a great response time. We have service agreements with the vendor, so they...
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Director
The last years were all virtual for training with Epic. We don’t really do ongoing training. We get...
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Director
The quality of the product is very good. Our last two upgrades have been a little shaky though.
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Director
The system costs a lot of money. We always want to pay less.
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Director
The system is particularly easy for physicians and staff members to use. The integration with the...
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Director
We need more of a focus on specialties in the Epic system. I can’t think of anything in particular...
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VP/Other Executive
Sometimes we get an information overload from Epic in regard to their ambulatory EMR. There is just...
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CIO
Epic is integration friendly for other Epic organizations. They need to work on progress with...
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CIO
I think rollouts are part of the Epic system, and I am seeing a shift where there is a new cost...
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VP/Other Executive
I haven't felt that Epic has nickel-and-dimed us because they make us invest in ourselves. The...
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Manager
Epic is quite flexible in terms of trying to accommodate the data and most of the processes to...
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Manager
I have talked to the top developers that are helping, but that is because our relationship with them...
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Manager
The vendor pretty much pins down patient experience and user experience. I applaud their efforts in...
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CIO
We have had a positive experience using EpicCare Ambulatory EMR. The system has supported a...
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CIO
MyChart needs to be simplified for different levels of technical expertise from the patients. Tools...
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CIO
The Epic support team's communication is so good. We need very little support, but the support team...
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VP/Other Executive
The system is working well with the exception of the capabilities for specialty practices; those are...
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VP/Other Executive
The lab workflow is a struggle for organizations that don't process their own labs in-house. The...
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VP/Other Executive
Various quality measure reporting programs, such as the Align. Measure. Perform. (AMP) program and...
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VP/Other Executive
Epic needs to fix the turnover for the support staff for EpicCare Ambulatory EMR and MyChart. Epic...
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VP/Other Executive
We would like the Epic system to offer more automation. For example, let's say a doctor wants to...
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CMIO
EpicCare Ambulatory EMR is an expensive system, but we aren't buying additive pieces. Epic doesn't...
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CMIO
Integrating with a third party has a heavier lift with Epic's App Orchard. Users need to go through...
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CMIO
EMRs generally place too much of a cognitive load on clinicians. Clinicians are too busy to do a lot...
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CIO
Epic is aware that they need to stay current and on top of things. It is important to have an...
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CIO
Epic upgrades happen often, but our providers are not seeing added value. Epic needs to push the...
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VP/Other Executive
What has been really wonderful is being able to do some training remotely. COVID-19 has forced...
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VP/Other Executive
I would love to get a better position on reporting and dashboards. I really want to be able to send...
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VP/Other Executive
The system's capabilities are incredibly robust. We can fine tune use cases to get good...
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VP/Other Executive
Epic supports us extremely well. They are phenomenal. We consider them to be the vendor that we wish...
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VP/Other Executive
Epic is making pretty good advances around the data analytics and reporting capabilities. The vendor...
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VP/Other Executive
The more that Epic can do to make it easier for us to implement new features and capabilities, the...
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VP/Other Executive
The vendor is very strong with their interoperability. The vendor came out with a tagline of one...
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VP/Other Executive
The vendor doesn't charge for every little thing, but I sure wish that some of the specialty modules...
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VP/Other Executive
Overall, Epic makes the best-in-class product. The flexibility and customizability are second to...
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VP/Other Executive
The on-site training requirement is an added cost and an inconvenience that is not needed. The...
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VP/Other Executive
The way that EpicCare Ambulatory EMR works with third-party solutions can be a pain. Epic doesn't...
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CIO
The system is fine, but the cost is a burden. We could probably work with another good EMR for half...
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CIO
Epic offers first-class support. They are never hiding under desks; they are always looking for...
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CIO
Revenue cycle pieces are missing. We are not fully understood by Epic. We have dealt with a huge...
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CIO
Implementation costs are high. This last year, there has been a lack of resources but quality...
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VP/Other Executive
EpicCare Ambulatory EMR is the best system out there. Using the system brings clinicians to us. That...
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CIO
Epic is flexible. We are happy. The solution is a good product. The ease of use for this solution is...
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CIO
In terms of their service, Epic is very tentative. I suggest they be more proactive in looking at...
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Director
The virtual training was hugely beneficial and very effective. The classes were very good. I would...
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VP/Other Executive
While the product has been great, the negative side is that there is so much information. Since we...
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VP/Other Executive
We have big initiatives to help all of our physicians make things a little more simplistic so that...
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CIO
Epic's system isn't built for the ambulatory side; their system is hospital based. Not many...
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Director
Epic gives us great support and guidance. Sometimes they give us more support than we want. Epic is...
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Director
We are pretty invested in Epic across their spectrum of products. We have a great group that helps...
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