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EpicCare Ambulatory EMR Comments
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User Commentary

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CIO

We have been on EpicCare Ambulatory EMR for many years, and we have a mature Epic build. The product...

May 2021
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CIO

Our IT needs preceded the market response and Epic's ability to build robust solutions. Over the...

May 2021
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CIO

Our core products are simply fantastic. Epic's products are highly configurable and easy to adapt to...

May 2021
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CIO

Epic provides fantastic support, and their staff is typically fantastic. Overall, I would give them...

May 2021
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CMIO

We have a really good relationship with Epic, and they do a good job. The last year has been weird....

May 2021
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Director

Flexibility and builds are a plus when it comes to using the system. The move to smaller more...

May 2021
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Director

Epic could improve the overall integration of clinical records so that the information I enter in...

May 2021
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CMIO

No one is ever going to say that any EMR is perfect. I would like to see the system recognize...

May 2021
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Director

Since I have been in business with Epic, they have changed their cost model multiple times. We have...

May 2021
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Director

I love EpicCare Ambulatory EMR. There is just so much opportunity if operators take ownership. We...

May 2021
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Director

During the COVID-19 pandemic, Epic was very supportive. They didn't charge us certain fees that they...

May 2021
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Director

There have been a couple of times where I can only assume that Epic had junior people on our account...

May 2021
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Director

Epic's external integration needs work. Their internal integrations are seamless. We have no...

May 2021
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Analyst/Coordinator

EpicCare Ambulatory EMR is the best product out there. However, customers should make sure they use...

May 2021
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CIO

Moving to quarterly upgrades has been a huge benefit. We are getting functionality in a more timely...

Apr 2021
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CIO

Epic’s support depends on how well versed the technical services staff is. We might be satisfied...

Apr 2021
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CIO

Epic’s representatives reach out to help us set some goals and understand what the rest of the...

Apr 2021
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Manager

We do our own training. There were tip sheets that Epic would give out, but the training is all on...

Apr 2021
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Manager

The positive things about working with EpicCare Ambulatory EMR is that I still have a job and the...

Apr 2021
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Manager

When we switched to EpicCare Ambulatory EMR, we went from a Cadillac to a Pinto. So that is...

Apr 2021
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Manager

I don’t like EpicCare Ambulatory EMR. I don’t like the reporting aspect of it. I am really pretty...

Apr 2021
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CMIO

EMRs don't talk to each other, but that isn't Epic's fault. Within our organization, EpicCare...

Apr 2021
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Director

Sometimes when Epic is asked to do something that is outside of their concept of how the whole...

Apr 2021
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Manager

We test overnight, so when we are doing scheduling and we put in a test coming in, Epic's system...

Apr 2021
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Manager

The fact that we are working together with Epic to make the system work better for all of us is...

Apr 2021
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Manager

The vendor works very quickly when they are doing any upgrades, and they are very open with what the...

Apr 2021
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Manager

The system could be just a little bit more user friendly and have fewer clicks on some of the...

Apr 2021
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Physician

One of the significant limitations of Epic's delivery systems is that we are limited with the...

Apr 2021
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Physician

Epic does a less-than-perfect job with all of our upgrades. Invariably, when we get an upgrade,...

Apr 2021
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Director

Epic is very transparent about what they are, what they want to be, and how the system works. Our...

Apr 2021
(0)
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Director

I spent a lot of time on interoperability recently. We have one issue with Direct messaging that is...

Apr 2021
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Director

A common complaint is that the user interface looks a little cluttered. Another common complaint is...

Apr 2021
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Director

There are different segments of the UserWeb platform. The Nova Notes system is Epic's implementation...

Apr 2021
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Director

I think our satisfaction will stay the same a year from now; I don't think my score will go up or go...

Apr 2021
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Director

I am constantly thinking about ways Epic could improve the system. We submit a lot of improvement...

Apr 2021
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Director

When it comes to improving technology, users feel overwhelmed as it is, and there are too many bells...

Apr 2021
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Director

I would rate Epic's implementation services very highly. They have been a superb partner in walking...

Apr 2021
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Director

Epic offers an enormous number of resources in their user web to help their clients' teams be better...

Apr 2021
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Physician

It can be challenging when we transition from having many separate electronic systems to one system,...

Apr 2021
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Physician

If the decision were up to me, I would very much purchase EpicCare Ambulatory EMR again for lots of...

Apr 2021
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Physician

What impresses me about Epic is that they are very engaged with their clients and are very...

Apr 2021
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Physician

We feel nickel-and-dimed from time to time. Epic charges for a lot of things, and the system is a...

Apr 2021
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Physician

Epic relies on local efforts to train. Epic provides materials, but the burden of training really...

Apr 2021
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Physician

I have more knowledge than the average bear about the great lengths that Epic takes to improve the...

Apr 2021
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Physician

There are a lot of bright, enthusiastic, well-meaning people at Epic. The corporate culture is that...

Apr 2021
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Physician

Epic does a lot of things that are proactive. Epic knows when an issue is coming up, and they warn...

Apr 2021
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Physician

Epic's executives are pretty engaged. There aren't too many companies where an average customer can...

Apr 2021
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Physician

Epic is in the process of converting to web-based designs. The software is built on old technology....

Apr 2021
(0)
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Director

What stands out to me is Epic's support. We have a great support system. Epic has really been...

Apr 2021
(0)
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Director

I would like to see continued improvements from Epic. They are doing a good job. They are focusing...

Apr 2021
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Director

We would like for Epic to be able to provide more clear-cut answers and guidance so that we don’t go...

Apr 2021
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Director

Epic has a specific module that is really designed more for a patient-centered medical home or a...

Apr 2021
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Director

Epic is pretty up front with how they operate. They leave things up to us. Not every product suits...

Apr 2021
(0)
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Director

With the support, we have a newer person, so that is not as good. How I feel about the vendor’s...

Apr 2021
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Director

We are not happy with the technical support person who is assigned to us. That person could improve...

Apr 2021
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Director

We don't have Epic’s full group of products, so we miss out on a lot of Epic functionality.

Apr 2021
(0)
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Director

I think highly of Epic. I just don't think anybody is perfect. I would give a heads-up to people...

Apr 2021
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Analyst/Coordinator

Epic has made EpicCare Link available to external users for free. We have a lot of external users...

Apr 2021
(0)
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Analyst/Coordinator

Epic is quick to install new things when they see a need. For a while, we were installing new...

Apr 2021
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Analyst/Coordinator

The technical services people are always available. and we can schedule time with them any day. If...

Apr 2021
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Analyst/Coordinator

Everything Epic pushes out to us is patient driven. They take our suggestions. When we submit...

Apr 2021
(0)
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CMO

The most recent upgrade changed some things on the dashboard, and those changes were confusing for a...

Mar 2021
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CMO

Integration with other Epic systems works great. However, when we are sharing data with a non-Epic...

Mar 2021
(0)
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CMO

The Epic product has gotten much more robust, but I am using fewer capabilities than I should. I...

Mar 2021
(0)
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CMIO

Whenever we have asked for training from Epic, we have gotten it, and Epic's training is...

Mar 2021
(0)
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CMIO

The functionality is there. The areas where the system needs improvement are the ease of use and the...

Mar 2021
(0)
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Analyst/Coordinator

We really like Epic. Epic is great. We opened up a drive-through clinic for the COVID-19 vaccine,...

Mar 2021
(0)
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Director

I feel like Epic nickel-and-dimes us. However, I will say that Epic was very gracious with what they...

Mar 2021
(0)
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Director

There is so much dual documentation that happens in the system. We have learned to do some things...

Mar 2021
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Director

We have regular calls with Epic, but I don't have contact with anybody other than our BFF. I think...

Mar 2021
(0)
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CMIO

Documenting in the system is easy to do. We have our templates set up to flow easily for our physicians....

Mar 2021
(0)
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CMIO

We have all of the patient medical information in one easy-to-find place in the system. I like how...

Mar 2021
(0)
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CIO

We have had a couple of glitches with Epic. One of their sizing tools didn’t pan out that well. We...

Feb 2021
(0)
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CIO

Epic is really excellent and very straightforward in the sense that they do what they say they will...

Feb 2021
(0)
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CIO

Epic is expensive. I would like to see them drop their prices, but that isn’t going to happen. Judy...

Feb 2021
(0)
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CIO

Epic needs to make sure that upgrades are done in a way that is reasonable. They have gone to...

Feb 2021
(0)
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VP/Other Executive

Epic does a really good job of training our architect team on how to build and code in their...

Feb 2021
(0)
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VP/Other Executive

Epic does their best to help us meet regulatory laws and achieve interoperability in clinical areas....

Feb 2021
(0)
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VP/Other Executive

The support that we receive from Epic is pretty good, but not perfect. The vendor reaches out to us....

Feb 2021
(0)
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Manager

Epic doesn't have the type of customizable details within their workflow setting that we would prefer....

Feb 2021
(0)
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Manager

Epic has good step-by-step training within the system, and they do a great job of telling us when...

Feb 2021
(0)
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Manager

In comparison to other vendors' ongoing support, Epic’s ongoing support is excellent and outstanding....

Feb 2021
(0)
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CMIO

Epic did a nice job pivoting to using a remote command center. Where we weren't able to pivot was...

Feb 2021
(0)
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CMIO

Systems are better when they are integrated. I haven't run into any limitations in terms of...

Feb 2021
(0)
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CMIO

Something that we are dealing with right now pertains to the concepts of phases of care and putting...

Feb 2021
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CMIO

If I were to rate everything again in a year, I believe that my response would be more positive....

Feb 2021
(0)
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VP/Other Executive

With the ease of use, there are some requirements, and the vendor could improve the medication...

Jan 2021
(0)
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VP/Other Executive

We implemented Epic's system so early that we had the old model. We couldn't take on a lot of the...

Jan 2021
(0)
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Manager

Epic is very hands on, they held our hands literally from the time we initiated the contract all the...

Jan 2021
(0)
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Manager

Epic is very effective. They are very on top of things. Epic won’t take their foot off us. They make...

Jan 2021
(0)
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Manager

We needed Epic to slow down. Their leaders make a lot of decisions and then they are out. There is a...

Jan 2021
(0)
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CIO

I love the way that Epic does their upgrades now. They have done really well with quarterly...

Jan 2021
(0)
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CIO

The system is expensive, but we get the whole package. We have been able to take upgrades even with...

Jan 2021
(0)
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VP/Other Executive

I was really impressed with how Epic responded to COVID-19. When COVID-19 started, Epic stopped...

Jan 2021
(0)
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VP/Other Executive

Epic doesn’t have capabilities with regards to those who aren’t patients. It would be nice to see...

Jan 2021
(0)
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Manager

We have a really good working relationship with our BFFs. They are very easy to reach whenever I...

Jan 2021
(0)
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Manager

Our BFFs and Epic's technical team really help drive a solution. Epic is always engaged, and I have...

Jan 2021
(0)
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Manager

As soon as COVID-19 hit, Epic started development and brought in the COVID-19 executive dashboard....

Jan 2021
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Manager

For COVID-19, Epic switched their in-person classes to online classes. I have had multiple people go...

Jan 2021
(0)
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Manager

Obviously, learning something new is always difficult, but now that folks are using the system, it...

Jan 2021
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Manager

We will definitely continue using EpicCare Ambulatory EMR. That is nonnegotiable. We have very...

Jan 2021
(0)
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Manager

For a lot of folks who have issues with Epic, the issues really come down to Epic being able to do...

Jan 2021
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Manager

Epic's support of patient-centered care is definitely getting better. Epic has heard a lot of...

Jan 2021
(0)
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Manager

It is key for Epic to build out the user experience to be simpler. We have so many different options...

Jan 2021
(0)
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CMIO

Epic's success in the marketplace in the past was largely predicated on how flexible the product...

Jan 2021
(0)
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CMIO

Epic needs to be recognizing some of the challenges around having an operational consensus once we...

Jan 2021
(0)
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CMIO

Epic has been helpful, and they are learning along the way as well. They are helpful in the sense...

Jan 2021
(0)
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CMIO

Epic is helpful with providing some learning materials. They have the It's Possible series, which...

Jan 2021
(0)
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CMIO

Epic has some opportunities that they need to develop right now. Those opportunities are...

Jan 2021
(0)
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CMIO

Given the enormity of projects like ours, the project has to follow the usual requirements of change...

Jan 2021
(0)
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Manager

I typically only view in EpicCare Ambulatory EMR. It is easy to find anything I am looking for...

Jan 2021
(0)
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Physician

Epic keeps their promises. They release frequent updates. When there is a major update, Epic...

Jan 2021
(0)
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Physician

If I had the power to make the decision, I would not buy the EMR. It isn't very user friendly. The...

Jan 2021
(0)
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CMIO

Things with this product are going really well. I don't have much on my wish list because Epic has...

Dec 2020
(0)
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Physician

EpicCare Ambulatory EMR is an intuitive system. We have been able to make many customizations.

Dec 2020
(0)
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Physician

Support from Epic is very good. They are helpful, supportive, and knowledgeable, and I really do not...

Dec 2020
(0)
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CIO

Things are going well on the ambulatory side, but we have run into some confusion. When we went...

Dec 2020
(0)
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Analyst/Coordinator

The system has a lot of functionality and can be very customizable, but the customization comes with...

Nov 2020
(0)
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Analyst/Coordinator

EpicCare Ambulatory EMR is a great product. The main issue we have is with Epic's certification...

Nov 2020
(0)
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CMIO

The vendor is very good at bringing new technology and bringing it in once we are ready to use it....

Nov 2020
(0)
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CMIO

The solution is definitely complex, but EpicCare Ambulatory EMR's integration with Care Everywhere...

Nov 2020
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CMIO

The system is complex. It is trying to herd a bunch of users to use the system in the correct way...

Nov 2020
(0)
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VP/Other Executive

We would like Epic to focus on technology development. We are always interested in improving the...

Nov 2020
(0)
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VP/Other Executive

Epic is constantly pushing out quarterly updates in development to try and improve their product....

Nov 2020
(0)
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VP/Other Executive

I like this product for the ease of use for the clinicians and the integration with all of the other...

Nov 2020
(0)
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VP/Other Executive

The training is really up to the individual company. We have a policy that we have our people...

Nov 2020
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CMIO

Epic's support is nuanced. They have the BFF structure, and our BFF is fantastic, but trying to get...

Nov 2020
(0)
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CMIO

There is a lot of turnover with Epic's people. I have gotten very good at taking pictures of the...

Nov 2020
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CMIO

It is up to us to drive a lot of the tangible outcomes. A lot of our success is due to what we have...

Nov 2020
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CMIO

Epic has been very nice to us during the COVID-19 pandemic by dropping charges. Epic is the best...

Nov 2020
(0)
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CMIO

Epic is so expensive. For an organization of our size, the product is a huge chunk of change. We had...

Nov 2020
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CMIO

We still don't have smart data elements in the physical therapy module for range of motion. If a...

Nov 2020
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CMIO

We have affiliated groups that aren't on Epic's platform but aspire to be. We have shown those...

Nov 2020
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CMIO

Epic has so many orientation options that customers can become disoriented. If I want to look at one...

Nov 2020
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Physician

I have done a lot of training and classes with Epic. I work with providers and the IT team to try to...

Nov 2020
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Physician

In general, EpicCare Ambulatory EMR is probably one of the better products out there because of its...

Nov 2020
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Physician

With the way that EpicCare Ambulatory EMR is set up, there are several ways to do different things....

Nov 2020
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Physician

Epic's executive involvement is pretty high. The executives are accessible to me.

Nov 2020
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Director

Overall, we have had a very good relationship with Epic and the product we use. Epic's support is...

Nov 2020
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Director

The beauty of the Epic system is that it is integrated. The downside of Epic is that the product is...

Nov 2020
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Director

Epic definitely charges for everything, but I want to qualify that because I need to give credit...

Nov 2020
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Director

I have heard that a lot of times, the training classes are basic. People learn much more after the...

Nov 2020
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Director

One of the biggest issues is that while Epic's support is very good, the turnover for the support...

Nov 2020
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Director

The system does a pretty good job of supporting patient-centered care. I would like Epic to focus on...

Oct 2020
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Director

We received initial training from Epic, but it was more generic. There is a benefit to users...

Oct 2020
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Manager

The workflow in EpicCare Ambulatory EMR works very well. There could probably be some improvements...

Oct 2020
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Director

One thing that Epic could improve is the system's ease of use. In Epic's system, there are 10 ways...

Oct 2020
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Director

We had no issues with the EpicCare Ambulatory EMR implementation. Epic recently moved to a more...

Oct 2020
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Director

Overall, EpicCare Ambulatory EMR is a very easy system to use. It is a very well established product...

Oct 2020
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Director

There are gaps in Epic's ability to pull and integrate external data and to leverage data from...

Oct 2020
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Director

The system's ease of use depends on the user. I look at where Epic has been over the last several...

Oct 2020
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Director

I would give Epic a high mark on delivering new technology. I think that their overall focus and...

Oct 2020
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Director

Epic's executive involvement is very good. I think that they are engaged, and they listen to us. I...

Oct 2020
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Director

We usually manage all our training internally. Epic does supply foundational training materials and...

Oct 2020
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CIO

Epic is trying to be responsive to our organization and the needs that we have. Epic guides us in...

Sep 2020
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CMIO

My boss is not a huge fan of Epic. This individual thinks that people who get software from Epic are...

Sep 2020
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CMIO

I am interested in knowing how other organizations that use Epic are doing with the quarterly and...

Sep 2020
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Director

EpicCare Ambulatory EMR is very good, but some stability and support would be helpful.

Sep 2020
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Director

Opinions about EpicCare Ambulatory EMR seem to depend on who is talking. For instance, my doctors...

Sep 2020
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Director

Epic is quite good when it comes to interoperability. I don't think that there is anyone out there...

Sep 2020
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CMIO

Epic is very hands on and proactive. We have regular calls with them, and we have hours of...

Sep 2020
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CMIO

With Epic, patient care goes across the continuum. When we document medications, allergies, and...

Sep 2020
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Physician

In terms of the vendor centering the product around patient care, the system is just a little bit...

Sep 2020
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Physician

The top three things I want the vendor to focus on are quality, tangible outcomes, and basic product...

Sep 2020
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Physician

I would buy the system again. It is part of our organization's strategy. I think there are some...

Sep 2020
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Physician

The vendor is careful to not overpromise. I sometimes wish they could address some of the priority...

Sep 2020
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Physician

We are able to reach out to the vendor's executives. We have their cell phone numbers, although we...

Sep 2020
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Physician

I have to give the system a pretty low score for driving tangible outcomes, especially from a...

Sep 2020
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Physician

The vendor has done a lot to support us during the COVID-19 crisis. We were well supported. I never...

Sep 2020
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Physician

We recently made the switch to Storyboard, and I do think it is an improvement. The transition was...

Sep 2020
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Physician

Within our division, we worked pretty hard to train people, and we offered one-on-one sessions with...

Sep 2020
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Physician

I wish some of the analytics in the system were better and more easily accessible. I wish there were...

Sep 2020
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CMIO

The software works very well in terms of capturing a longitudinal view of patients with the data...

Sep 2020
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VP/Other Executive

Epic has been amazing through COVID-19. They made certain modules that they would normally charge us...

Sep 2020
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VP/Other Executive

Some of Epic's solutions aren't as elegant as others are. We have clients who are technology...

Sep 2020
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VP/Other Executive

We have PCMHs across the country, and we exceeded our goals there. We actually have performance...

Sep 2020
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VP/Other Executive

Every EMR vendor needs to continue to work on their ease of use. That needs to be a top priority for...

Sep 2020
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VP/Other Executive

We are getting ready to undertake a lot of initiatives that have to do with Epic and internal things...

Sep 2020
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VP/Other Executive

The training is a self-paced thing. There is a cost to it. It is different. I know why Epic is...

Sep 2020
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VP/Other Executive

Our technical support people from Epic are amazing. We have multiple people assigned to us. One of...

Sep 2020
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Director

Epic has done a lot of work on the system. They went to quarterly updates, and I think Epic really...

Sep 2020
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Director

If the decision were up to me, I would purchase the system again. I like the functionality. I love...

Sep 2020
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Director

Epic is very proactive. If something comes up and Epic notices a bug, they tell us whether the bug...

Sep 2020
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Director

There are eighty-seven different ways to do one thing. Oftentimes, it is just better to have one way...

Sep 2020
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Director

We have received our money's worth, but EpicCare Ambulatory EMR definitely costs a lot of money.

Sep 2020
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CMIO

I would buy the Epic system again. I think it is heads and shoulders above other systems. The...

Sep 2020
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CMIO

Epic can charge enough upfront to avoid nickel-and-diming. They have nickel-and-dimed on things in...

Sep 2020
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CMIO

There are a lot of wonderful tools that need to be customized to actually be usable. I want there to...

Sep 2020
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CMIO

Epic assisted us during COVID-19, but they were taken by surprise as much as the rest of us. I have...

Sep 2020
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CMIO

I think the Epic system could be a little slicker on the patient-facing side, but the vendor has led...

Sep 2020
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Manager

We can't imagine using anything but the Epic system. I spend most of my time on the ambulatory side...

Sep 2020
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Manager

The vendor is doing a good job of providing new technology to meet our needs. We have a technical...

Sep 2020
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Manager

Epic's support could use some help in being more proactive across the board. Once we say something,...

Sep 2020
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Manager

The vendor has been really good about supporting us during the COVID-19 crisis. They have...

Sep 2020
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Analyst/Coordinator

Epic keeps their promises with an asterisk that they don’t always get things done in the time frame...

Sep 2020
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Analyst/Coordinator

Epic did a pretty decent job during the COVID-19 crisis. They responded as rapidly as they could...

Sep 2020
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Analyst/Coordinator

In my position, Epic's system does a great job supporting patient-centered care, but a provider who...

Sep 2020
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Analyst/Coordinator

I have a number of issues with the Epic updates that we have to take. We used to have to do them...

Sep 2020
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Analyst/Coordinator

Epic’s training is a pain point. We have to do recertifications every few years now, and those are...

Sep 2020
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Analyst/Coordinator

We can take the Epic foundation build and put it in production, and it will work, but our end users...

Sep 2020
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Analyst/Coordinator

I have only seen one rival of Epic's solution, but that system is a hot mess. If we had to choose...

Sep 2020
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Analyst/Coordinator

For my end users, I would rate Epic's solution very high for ease of use. I customize the system,...

Sep 2020
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Analyst/Coordinator

Our ambulatory team is extremely lucky when it comes to the support for Epic's system. We have a few...

Sep 2020
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Analyst/Coordinator

I would rate Epic really low in terms of being proactive because it is their job to be reactionary.

Sep 2020
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Analyst/Coordinator

Epic does a good job with executive involvement. I don’t even know the person I have been involved...

Sep 2020
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Analyst/Coordinator

My satisfaction with Epic over the next 12 months will most likely stay the same. My tech support...

Sep 2020
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Analyst/Coordinator

My top priorities for Epic’s system are the ease of use and the product working as it is supposed to...

Sep 2020
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CMIO

The Epic package is pretty substantial, and then there are some additional add-ons that we pay for....

Sep 2020
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CMIO

The content and the upgrade process could probably be a little better.

Sep 2020
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CMIO

Epic is outstanding with their ongoing support. The vendor has been very supportive during the...

Sep 2020
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Director

Epic’s support through the COVID-19 crisis has been good. We meet with an Epic analyst on a regular...

Sep 2020
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Director

In terms of the system supporting patient-centered care, there are aspects of our work that we have...

Sep 2020
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Director

There are some aspects of the system that are somewhat intuitive. Other things can be found in...

Sep 2020
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Director

When it comes to the current functionality meeting our needs, we still definitely need the regularly...

Sep 2020
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Director

In terms of proactive service, it feels like we are always a little reactive. There might be an...

Sep 2020
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Director

The problems we have had during the COVID-19 pandemic haven't been related to the Epic system. They...

Sep 2020
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Director

The only way the product produces a hindrance around patient care is when people are focused on...

Sep 2020
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Director

Epic does keep their promises. I suppose there are some promises that are made to people that I...

Sep 2020
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Director

The upgrades to the product have gotten better over time. They used to be more problematic. The last...

Sep 2020
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Director

The vendor's phone and web support is pretty good. We have a really good IT department and a lot of...

Sep 2020
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CMIO

I haven't noticed nickel-and-diming with any of the vendors we use. Epic's system is an expensive...

Sep 2020
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