EpicCare Ambulatory EMR
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
Overall, I am super satisfied with our Epic system. The functionality is great, and we enjoy our...
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EpicCare Ambulatory EMR works, but the use of the tool could be more efficient. The secret to...
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EpicCare Ambulatory EMR has required a few more FTEs and Boost resources, so the system needs a bit...
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I would buy EpicCare Ambulatory EMR again at a discount. Epic cannot keep charging us more. However,...
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We trained on Epic’s foundation system, and it was better than good enough. But that system was not...
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Epic is fantastic at meeting expectations. Epic does not mislead us; they go out of their way to...
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There is a lot of work required to integrate third-party systems with the Epic system, and that...
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Epic does very well at delivering new technology. The best example of that was that at the height of...
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I feel very comfortable with Epic’s executive involvement. Not only do I have access to executives,...
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Epic's product is so full of metrics, and Epic lives by the metrics, so that makes it easy for us to...
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I can’t think of anything I wish Epic would do better at with integration with third-party systems....
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Epic's system is so robust, and it does a lot of everything. We try to minimize the number of...
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The workflow in the system is still a bit cumbersome because the EMR is really constructed around...
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The system is very thorough, and that supports what primary care physicians frequently need. One of...
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What EpicCare Ambulatory EMR is today and what EpicCare Ambulatory EMR was five years ago has...
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We struggle with ongoing training. The system requires so much training to keep people current.
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I reached out to my Epic counterpart recently for some help with some decisions we are making with...
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It has been really quiet on the EHR front for us. Our upgrades go well, and we are trudging our way...
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We have to purchase certain licenses for certain components. There are separate licenses that aren't...
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Epic is at the forefront of technology, but it is important to stay current all the time, and that...
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I go to a meeting with somebody from Epic, but I am just there to listen mostly, so I don't really...
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Epic insists we do the training before we actually use the application, so that is why we are...
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Epic will probably require users to go to their campus to train, but I trained during the COVID-19...
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EpicCare Ambulatory EMR is a bigger program than we really need. I know that it is inclusive, but...
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If we have a new regulation, we have to have it built and integrated into the system. We have to...
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Epic could focus on improving the system's ease of use. There are more steps than there were in our...
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In EpicCare Ambulatory EMR, I like the ability to communicate with referring physicians and other...
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If we see somebody who needs to do blood work and goes to the main labs, the results do appear in...
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When there is a problem, I have a number that I can call for assistance.
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Several months ago, I was less satisfied with the Epic system's ease of use, but now I am getting...
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Epic has made a lot of improvements over the last few years. Epic does a good job of helping us get...
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We don't meet with Epic; things have to go through our product specialist. But I am not...
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Epic's support is timely; the support is just a process for Epic. The communication is big and...
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Epic is still catching up in our specialty specifically. There seems to be more activity on...
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New technology is never fast enough. We want it all; we want everything that is coming right now....
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Compared to other products, EpicCare Ambulatory EMR is a lot easier to use and has a lot broader...
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Sometimes a timeline will slip, but Epic is usually fairly transparent. When Epic tells us what they...
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From listening to other folks talk about projects they have worked on in terms of interface...
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Epic did things for geofencing and whatnot during the pandemic. That was pretty big.
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We do quarterly updates with all of Epic's TS people. That is good.
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We need to integrate one of our other machines to EpicCare Ambulatory EMR in order to scan pictures,...
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The EMR supports patient-centered care. Epic has done a very good job of hitting all the bullet...
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Epic should continue to focus on the quality of their service and support. That is important. I am...
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The ease of use is important, especially for the providers. They want something that is easy to use....
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As a host site, building things and pushing them out to our Community Connect sites is pretty easy....
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The Community Connect experience has been getting better. Like everything with Epic, they take our...
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One thing that I like about Epic is that they are pretty up front when it comes to things that they...
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There are often issues with the upgrades that we get from Epic, but I doubt that that is unique to...
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There is still room for some clinical decision support options to be built into the system. We are...
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During the COVID-19 pandemic, we felt like Epic was a step or two behind some smaller vendors. It...
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Epic's training program seems to work well. Epic did a good job of adapting and going virtual during...
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With all of the different changes that are happening when it comes to the interoperability between...
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EpicCare Ambulatory EMR still has some gaps with things like integration points. Epic is starting to...
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The biggest complaint that we hear from our users is that there are too many ways to do things in...
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I have worked in the healthcare industry for a long time, and there aren't many vendors that are...
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I think that Epic is trying to address the gaps in their proactiveness by making some changes in...
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I don't write the checks, but from what I have heard, I don't think that we are getting...
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When Epic gives us quotes for things like setting up new modules, their implementation costs seem...
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Our experience with Epic has been pretty consistent. I can't think of any major shifts in the...
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If we were to start over, we would still go with Epic's system, especially with some of the advances...
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Sometimes a build is required in the product where if we don't work with technical support people,...
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Epic helps us as much as they can with integration. We are switching to other products that...
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Epic is an out-of-the-box product, but then every facility takes what Epic gives them and makes it...
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The product can be challenging at times for end users. Epic is striving to add new technologies to...
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We don't have any issues with Epic’s quality of service. We are in constant contact with them, so we...
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We have noticed more follow-up issues reported by Epic with recent quarterly upgrades. It seems like...
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Epic tends to have surcharges for different things that they pressure a company to implement. There...
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We can put in enhancement requests; the whole Epic community can do that. Then Epic prioritizes...
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In terms of training materials, Epic has good webinars. There is a Q&A session in each webinar so...
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Epic's solution is rated the top product, and I agree with that. In terms of a total solution for an...
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Epic keeps their promises for the most part. If there is something they can’t do, they are usually...
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The reporting can be improved. It has come a long way, but it is still a challenge. We would like to...
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The product has integrated with a lot of other EMRs that are not part of the Epic network. So the...
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Epic is a very stable environment, and things are well tested before they are brought out so that...
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The product is easy to use. The problem is that there are so many ways to do something with this...
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I have worked with Cerner in the past, and there was a night-and-day difference in using their...
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Epic’s training is good, but it is not done by clinical people. So the trainers understand how the...
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The product certainly does what it says it does, but it doesn't do everything we want it to do. Epic...
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When it comes to functionality, we are in that quagmire between what happens locally and what...
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Epic has their own version of Siri where we can tell the system to write progress notes, and it...
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We have our own group of people at Epic that we have access to. They provide great support. I get...
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My lower score for the implementation services is not because of Epic; it is more because of our...
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The EMR cuts off the patient visit date at midnight, but in an outpatient setting, we see patients...
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Some of the system's ICD-10 codes are incorrect. I reported that issue, but nothing has changed....
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We have had a problem with reports not integrating into Epic's system once a physician signs them....
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Epic does integrations as well as any other vendors that I have encountered. I haven't worked...
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Whether Epic's product meets our needs or not is a really broad question, and it incorporates a lot...
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We don't like it when the vendor's upgrades break things unexpectedly, but we don't feel that that...
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I think that Epic may have been a victim of the great resignation, like many other places at this...
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The biggest complaint that we hear from our users is that Epic's system requires too many clicks....
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I really like Epic. For the most part, the system works the way it should, and I honestly believe...
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Epic's training materials are high quality and effective. However, we run into trouble when we have...
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EpicCare Ambulatory EMR does a good job of integrating with things.
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EpicCare Ambulatory EMR's overall quality is a mixed bag. We are struggling with some of the...
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EpicCare Ambulatory EMR is a big, complicated tool. Some parts of the system are pretty intuitive,...
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Epic is proactive. They have a lot of channels of communication, and they bring new technology to us...
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EpicCare Ambulatory EMR has some gaps, but I don't know whether those are because of my...
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Epic's CEO sometimes touches base with us. Epic also has their BFFs, but I don't think that those...
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EpicCare Ambulatory EMR is easily the best in the market for patient-centered care. The solution is...
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Interoperability is hard for everybody, but I am not going to knock Epic down even a little bit...
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I want Epic to focus on the ease of use and workflow. I don't need Epic to focus on basic...
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Epic sends out a monthly concerns list where they highlight any quality issues with our data. Epic...
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We are pretty happy with Epic in general. We have a lot of their products. The vendor's customer...
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Epic is up-front about things, and they tell us about their costs. There aren't any surprises. If...
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I would like to see more integration options between Epic's applications.
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EpicCare Ambulatory EMR collects our patient information and houses it in one universal chart really...
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I would like to see clinical decision support tools that require less interaction for the users....
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There needs to be more of a focus from the vendor. I have not seen a lot of Epic leadership.
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When we moved from our old system to EpicCare Ambulatory EMR, we basically went from a Cadillac to a...
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Epic does integration well. We can see data from other facilities.
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Some of Epic’s centralized reporting of cases and strategies sounded good but were difficult to...
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We haven’t seen as much nickel-and-diming from Epic as we used to. In the past, we reexamined our...
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Part of the problem with EpicCare Ambulatory EMR is that Epic tends to lump all of the different...
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I can’t say that the biggest thing I would like Epic to work on is more content for our specialty...
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Epic is all about patient-centered care. They are developing products like MyChart and MyChart...
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We have had really great experiences with the Epic team. The upgrade assistance the vendor provided...
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Epic is definitely not nickel-and-diming. They want to make sure we are doing the right thing for...
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Epic did a great job with some of the regulatory changes we had to make, and Epic provided a...
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Epic gives users many ways to do one thing, but that actually ends up being detrimental because...
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Epic is sometimes a little behind on changes. Epic definitely catches up, and they are great at...
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I have never used Epic’s phone support, but their web support is great. Epic has a really great user...
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Epic’s support teams are pretty proactive. Everyone is assigned a best friend, someone who is...
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Epic is trying to do the right thing. During COVID-19, the vendor gave everyone their Bugsy...
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Epic doesn't promise anything. They always reserve comments until they actually publish something....
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The upgrades we have had have all gone quite well. The plan of doing upgrades quarterly seems to be...
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Interoperability is still cumbersome from the clinician’s point of view. The amount of effort to...
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Scheduling specialty care visits is very complex, so as a regional deliverer of healthcare, we want...
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I worked at a different hospital and used Epic's software there, and now my new hospital also uses...
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I like the storyboard that Epic's EMR has. It is a helpful at-a-glance tool. With that said, I think...
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I have noticed that at my new site, there are clinicians cutting and pasting from a document to the...
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In the midst of the COVID-19 pandemic, Epic is on top of their game as usual. We've received all of...
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Epic's technology is top notch when it comes to supporting patient-centered care. Everything that...
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I would like Epic to focus on ingesting external, non-Epic data as well as AI and data analytics....
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Epic is moving away from Citrix Systems and toward a purely web-based application. That is good....
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Epic took the world by storm with their seamless integrations between all of their systems and by...
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I am glad that we selected Epic when we were choosing a vendor. Without Epic, I wouldn't be in the...
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EpicCare Ambulatory EMR is no more expensive than the other systems we use; they are all really...
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Epic keeps their promises as much as any human-run organization can. Our relationship with Epic is...
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Epic dominates the market because they have the best system by far. It isn’t perfect, but nothing is....
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The biggest fault of EpicCare Ambulatory EMR is that it is tied to episodes or transactions of care....
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Epic has increasingly tried to address the usability and user experience in trying to address...
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Epic can't move to mobile devices fast enough. The vendor seems to think that we will never be able...
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The product gives the patients full access and visibility to their information, but the product...
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The product has issues with upgrades, so we are never confident in the upgrades. As a medical...
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We have a TS person, and they are like our handyperson for all the products we have. I am not the...
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Epic keeps their promises because they are very careful not to promise things they don't want to...
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Epic gets the right people involved on their side when we need to escalate anything. The vendor...
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We made the right decision going with Epic. There are some products on the current marketplace that...
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I would like to see the vendor improve with the system's ease of use and workflow. We get a lot of...
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Epic doesn't keep all their promises. I have been hearing for years now that Epic is creating a...
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Epic does not avoid charging for every little thing. I have noticed more of the vendor charging for...
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The quality of the vendor's implementations has been good, but we struggle with interoperability...
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I have struggled lately with our service level agreement with Epic based on how quickly they respond...
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Epic does a great job of reviewing final rules and regulations. Epic interprets those and builds out...
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Ease of use is always super important. The better we can get at provider efficiency, the more...
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Epic does an extremely good job with customer support and service, and I would like to see that continue....
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Epic avoids charging for every little thing, and through COVID-19, they have been amazing. They have...
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We are in need of what we would call a digital front door. In the traditional healthcare model, most...
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We have been working with Epic on functionality for certain specialties, and we sat at the table...
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Epic is our best vendor partner. We have been through enough bad vendor relationships that the value...
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The product meets 80% of our needs. I would say that percentage is better than most applications out...
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Epic has been all over their support.
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Epic eventually keeps their promises, but they aren't very timely about it. The vendor is working as...
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The solution's therapy-plans feature has caused a lot of frustration for our providers. There is an...
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I wish that Epic would rename their upgrades to something other than months. That naming system is...
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Epic could improve upon the therapy plans and the ability to use them in the ambulatory setting. I...
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We have a good working relationship with Epic. We have lots of contacts, and they have been very...
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Overall, the solution's design and intuitiveness are really nice, especially compared to other...
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Where we have struggled isn't necessarily with the product. It is with the way everyone has built...
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I would like Epic to focus on the ease of use. I like things to be easy going and basic. The...
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Epic is not preplanning by sending some of the necessary upgrades and fixes in a timely manner. They...
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Epic is very expensive. When I see the support bills and what we have to pay, it gives me heartburn.
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Epic's system is going to be the global or universal standard. Everybody is using it. I love it. It...
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We use the entire Epic suite, and a very positive aspect of that is that it does support a system of...
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Epic's software is still behind some of the more focused population health products. Epic is playing...
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One of the challenges with Epic is that we rely on them for a lot of things. We invest a lot of time...
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The vendor's biggest area of opportunity is to reduce the friction and burden on the care teams and...
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We are happy with EpicCare Ambulatory EMR. Epic keeps their promises, and they don't charge us for...
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The regulatory requirements change so often. That isn’t Epic’s fault, but they have to make the...
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Epic is very proactive, especially during COVID-19 and with vaccine changes. Epic proactively...
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A lot of times, Epic calls us before we even identify an issue, but when we call them for support,...
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Everyone adopts Epic pretty well, and Epic does an outstanding job on training. The only issue is...
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When we put in a support ticket with the vendor, it sometimes sits for weeks. I don't know whether...
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When we have build requests to change things, we tend to get some pushback. We don't have true,...
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Customers can purchase multiple levels of Epic's systems. I feel like the vendor marketed us a...
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Upgrading the solution usually makes things worse for us. Upgrades mess up our workflows and break...
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Epic keeps their promises. Early on, we might have had a perception or idea of a feature, and then...
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Epic charges for the customizations that they don't consider to be part of the standard system. The...
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The system has gotten much better as time has gone on. The system used to be pretty laborious with...
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The system integration is one of the greatest things about the tool. We are able to pull other...
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When we have a system that has so many options and capabilities, that comes with complexity. That...
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The system is very close to being able to do everything. Epic has the tools to do what we need. The...
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The weak link is that Epic has grown and is growing so fast. They have a ton of new support...
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We have had some things happen over the last years where Epic has reached out to let us know what...
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I would definitely recommend Epic. I have recommended them in the past, and I still do. My...
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Things with Epic have been great, and that is why we have stayed with them. When we first went with...
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If there is a government-required feature, Epic goes ahead and builds that at no charge. Epic has...
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If people can afford EpicCare Ambulatory EMR, I would recommend it 100%.
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Before the pandemic, Epic tended to nickel-and-dime, but as a result of the pandemic, they have been...
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The solution is great, but there is so much to learn about it that it is sometimes hard for us to...
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Once people are appropriately trained on the system and understand it, they won't work without it....
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The solution has a pretty robust package compared to other vendors. Other vendors also...
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Our people are happy with Epic's support. They are responsive, and we get things done.
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Epic has a wide user base. There are many different specialties that use the solution, and we have...
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A number of our facilities went live on the solution at the same time, and they had the best...
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Epic continues to be the best software company I have ever worked with. Their people are empowered....
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The ambulatory solution feels a little older than the inpatient solution, but it is also the most...
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Ironically enough, at this point, the EMR is probably more suited for subspecialties and a little...
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I would like to see a view of the patient record in the Epic system that is more focused on...
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Epic’s initial training for the end users is good. If we reach out to ask for more details, Epic is...
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Epic's system is not intuitive. As far as functionality goes, we are there, but we still need to...
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Collectively, we are able to drive outcomes with EpicCare Ambulatory EMR, but we sometimes need to...
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Our team has become savvier and more knowledgeable about what Epic's system can do and how to go...
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Epic’s ability to meet requests and be creative has been beneficial. The last year or so with...
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There are a lot of things in the interoperability space that Epic just doesn’t get, and that is...
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One big challenge with Epic is that they have developed their own incumbent telemedicine solution...
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We are still dealing with issues that we have been discussing since long before I got here. Epic is...
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The training from Epic was intuitive, and we got exactly what we asked for. At times, the training...
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Being able to see and do everything in one place is the best feature of Epic Ambulatory EMR. We can...
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We have a good relationship with Epic. They listen to us. We have access to user groups and get...
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We have a lot of initiatives going on for value-based care. Right now, we don't have the capability...
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I would like Epic to deliver a finalized product with very few options for commission or tailoring....
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Epic still charges us to maintain an interface to a certain program, but we have already paid the...
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Epic does a lot of best practice research before they build and release a product. We get training...
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The best thing about Epic is their customer support. It is unlike the customer support from any...
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One way Epic could improve is by providing easier access to what is up and coming for different...
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The way Epic structured the training didn't meet our needs. The training was rushed. Epic proposed...
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Epic needs to continue to expand and enhance the ability for the patient to easily access their...
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We had a quick launch. Our team was not nearly as prepared to support the system as we should have...
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Epic is always saying that our productivity will be back up. We need to be accountable for some of...
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One of the issues with Epic is how long updates might take for certain things. We have to rely on an...
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Our clinicians are very happy with EpicCare Ambulatory EMR. If we told them we were taking it away,...
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We like to be able to take the functionality that Epic has built, and we don't necessarily change...
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If Epic could be more open to external sources, such as third-party software, that would be a way to...
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If we had the ability to create templates that could be shared across institutions, that would be an...
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I can do all the functions in one space in EpicCare Ambulatory EMR, such as radiology labs. I can...
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EpicCare Ambulatory EMR is not intuitive enough. For example, if I prescribe a medication frequently...
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Before we had Epic's system, we were working out of multiple EMRs between the inpatient and...
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I would like Epic to focus on delivering tangible outcomes in terms of quality reporting for things...
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Any Epic upgrade we have had has gone very smoothly. The upgrades haven't interrupted our workflow....
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End users that aren’t tech savvy may struggle more with EpicCare Ambulatory EMR because there are...
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We use a remote patient monitoring system that isn't directly from Epic, and it has the option to...
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We have a large number of optimization requests, so being on Epic's system gives us the control and...
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Usually, we do quarterly upgrades at Epic's recommendation. During every single upgrade, we find...
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We have a dedicated support person. Overall, Epic does a pretty good job of keeping our analysts and...
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From a product standpoint, the ambulatory application is good and not great. I think a lot of...
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We don’t have a particularly strong support person for our ambulatory application right now. Our...
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Not only is Epic's software expensive to purchase, but it is also expensive to manage, and that can...
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There definitely are some good patient-centric workflows within Epic's system, and there are...
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We haven't had any issues with Epic’s interoperability. We are using their Care Everywhere platform,...
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Citrix software is a required component for Epic, and Epic is working on some changes around that,...
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The back end, the configuration side, could use a lot of improvements. But the patient-facing side...
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Epic has really been great to work with. They have a very expensive product, but we are getting what...
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We actually came across an application defect at one point that we had a fairly easy workaround on,...
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Ease of use for the patient is important to us when we look at Epic’s patient tools. The product...
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EpicCare Ambulatory EMR is a system that continues to be strong and is able to meet the providers'...
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