EpicCare Ambulatory EMR
Filtered view: All
Subject Expert
Aaron Gleave
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
ROI / Cost (care and feeding)
Every new application adds a charge to our bill. There are a lot of charges involved.
Login or Create an Account to see details.
Implementation and Training
The vendor's implementation services are very good. They provide us refreshes, upgrades, and all the...
Login or Create an Account to see details.
Functionality and Upgrades
Epic's EMR is the EMR to go with. I don't think we would get the same experience with any other...
Login or Create an Account to see details.
Implementation and Training
On the education side, I love that Epic wraps upgrades up in a bow for us and hands us all the...
Login or Create an Account to see details.
Interfacing and Integration
We are having several challenges with interoperability. Companies intentionally build their software...
Login or Create an Account to see details.
Relationship
Epic is very good at recognizing their own bandwidth and making good recommendations for us.
Login or Create an Account to see details.
Functionality and Upgrades
A benefit of EpicCare Ambulatory EMR would be the personalization capabilities. The user interface...
Login or Create an Account to see details.
Relationship
When I want to talk to somebody, I have a person for each individual application, and if they are...
Login or Create an Account to see details.
Implementation and Training
There was no training. Epic tells us to watch videos and take quizzes. But the videos don’t match...
Login or Create an Account to see details.
Functionality and Upgrades
We outgrew our previous EMR and moved to EpicCare Ambulatory EMR. It is better than our previous...
Login or Create an Account to see details.
Other Observations & Comments
The opinions from users are mixed. Many of our clinicians were already using the Epic system because...
Login or Create an Account to see details.
Functionality and Upgrades
We knew that Epic would not meet our needs in our HIM department because we tend to have a lot of...
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
I don't really want to bad-mouth the product because I know what we have right now is not the...
Login or Create an Account to see details.
Relationship
Epic is very proactive. They listen and want to have solutions for us. They are not afraid to get...
Login or Create an Account to see details.
Functionality and Upgrades
EpicCare Ambulatory EMR is a hospital-based system. The system does not do well in an ambulatory...
Login or Create an Account to see details.
Implementation and Training
COVID-19 wreaked havoc on some of the vendor's implementation services because we couldn't have...
Login or Create an Account to see details.
Interfacing and Integration
We use several types of analytical software for accounting, and EpicCare Ambulatory EMR doesn't talk...
Login or Create an Account to see details.
Functionality and Upgrades
Epic does very well with upgrades. There are not very many bugs, and the basic Epic model is very...
Login or Create an Account to see details.
Functionality and Upgrades
I have been very happy with our experience with Epic so far. Their upgrades have always been very positive....
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Epic's system is very extensive, so there are a lot of costs associated with it. Epic is very...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
The scheduling and registration pieces of the product have both been working pretty well. The...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
EpicCare Ambulatory EMR is too expensive. I would like to know what the true cost of implementing...
Login or Create an Account to see details.
Functionality and Upgrades
Epic has a lot of upgrades that we would like that don't match our version of the product. We are a...
Login or Create an Account to see details.
Relationship
Epic has had so much turnover lately. A lot of people have left the company, and Epic has a lot of...
Login or Create an Account to see details.
Functionality and Upgrades
There are still some operational issues that we struggle with on the ambulatory side. Our physicians...
Login or Create an Account to see details.
Functionality and Upgrades
Epic has done a fantastic job the last year now that they have gone to quarterly upgrades. On...
Login or Create an Account to see details.
Functionality and Upgrades
Epic continues to be the best software company I have ever worked with in part because what they...
Login or Create an Account to see details.
Functionality and Upgrades
To drive new volume and support across the different care modalities, Epic needs to make the system...
Login or Create an Account to see details.
Functionality and Upgrades
Epic is light-years ahead. I had to use another system for a few months before our facility went...
Login or Create an Account to see details.
Lessons Learned
Some people feel like Epic nickel-and-dimes us because we have to pay for each module. There are a...
Login or Create an Account to see details.
Implementation and Training
The biggest recommendation I could give to Epic would be to improve the teaching. I was able to...
Login or Create an Account to see details.
Other Observations & Comments
From my limited perspective as an end user and not as an administrator, I would buy the product...
Login or Create an Account to see details.
Service and Support
Epic certainly provides good support. If I have a question, there are good people at the help desk...
Login or Create an Account to see details.
Lessons Learned
Epic is slowly making some changes to their training program. The vendor has people that gather...
Login or Create an Account to see details.
Implementation and Training
During our implementation, we had Epic trainers up the wazoo. For a full two weeks, there was an...
Login or Create an Account to see details.
Service and Support
I have found Epic’s system more receptive than other EMRs in making changes and updating things....
Login or Create an Account to see details.
ROI / Cost (care and feeding)
At one point, I was using another EMR, and I had a very specific question. I spent 20 minutes of a...
Login or Create an Account to see details.
Service and Support
Epic doesn’t have a large support network. If I call because of a log-in issue, because I need a...
Login or Create an Account to see details.
Service and Support
I have a couple of features on my wish list that Epic doesn’t currently provide. For example, there...
Login or Create an Account to see details.
Functionality and Upgrades
All of my patients who have MyChart love it. Every single day, I hear how much they love MyChart and...
Login or Create an Account to see details.
Interfacing and Integration
I have had multiple patients send me messages because they are annoyed that their outside data from...
Login or Create an Account to see details.
Interfacing and Integration
We have no constraint connecting to any other organization in the healthcare continuum. At this...
Login or Create an Account to see details.
Other Observations & Comments
To increase our satisfaction, there needs to be a paradigm shift. I can see that Epic is not going...
Login or Create an Account to see details.
Functionality and Upgrades
From an academic general pediatrician's perspective, the product is getting better, but a lot of the...
Login or Create an Account to see details.
Functionality and Upgrades
We haven’t had this connectivity before because all our practices used to be on different EMRs. Now,...
Login or Create an Account to see details.
Interfacing and Integration
The product is pretty siloed still. Even when we get support, there is a person who knows the...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
The vendor charges for every little thing, but they inform us about the charges so they are not...
Login or Create an Account to see details.
Functionality and Upgrades
The product is still very complex. It has a lot of bells and whistles, even if we don't want those things....
Login or Create an Account to see details.
Service and Support
Epic’s proactivity is lacking, but that is not so much around timeliness and responsiveness; it has...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Epic doesn’t avoid charging for every little thing. They are not terrible, but they are very good at...
Login or Create an Account to see details.
Implementation and Training
Based on our experience, we wouldn't rely on Epic to do an Epic implementation. We used another...
Login or Create an Account to see details.
Functionality and Upgrades
Epic is getting there with ease of use. Over the last few years, they have put a pretty...
Login or Create an Account to see details.
Relationship
Generally, Epic is fine with their support. We certainly don't feel the same partnership as we did...
Login or Create an Account to see details.
Functionality and Upgrades
One improvement to the product that I have really appreciated is the addition of Slicer Dicer for...
Login or Create an Account to see details.
Implementation and Training
Epic releases so many changes and new things that it can be difficult to keep our workflow current....
Login or Create an Account to see details.
Functionality and Upgrades
The potential and quality of Epic's system are so broad. The system has met our needs in so many...
Login or Create an Account to see details.
Functionality and Upgrades
The product's complexity can present challenges at times. The system can be difficult for the end...
Login or Create an Account to see details.
Service and Support
Epic is always looking ahead at what is going to best meet the needs of their clients in the coming...
Login or Create an Account to see details.
Functionality and Upgrades
A challenge we face with Epic’s system is the changing of technology that the vendor wants us to...
Login or Create an Account to see details.
Service and Support
Everyone from Epic is very responsive when providing us support.
Login or Create an Account to see details.
Other Observations & Comments
Epic’s trainers are very knowledgeable. The documentation is good for the training plans they have...
Login or Create an Account to see details.
Implementation and Training
Because of COVID-19, Epic transitioned from on-site training to virtual training. Before, there were...
Login or Create an Account to see details.
Interfacing and Integration
EpicCare Ambulatory EMR’s communication between systems is very good. It has been very seamless in...
Login or Create an Account to see details.
Service and Support
Epic tries to do a good job of taking ideas from their customer base. There is a voting process for...
Login or Create an Account to see details.
Sales and Contracting
Epic has big initiatives that they release. There is a lot of good publicity and information...
Login or Create an Account to see details.
Relationship
Epic assigned a BFF and a technical coordinator to our account, and it works very well to have them...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Epic's product is not cheap, but we don't feel like Epic is gouging us inappropriately.
Login or Create an Account to see details.
Functionality and Upgrades
I would buy the Epic EMR again. Epic delivered on the timeline they promised, and Epic is constantly...
Login or Create an Account to see details.
Functionality and Upgrades
EpicCare Ambulatory EMR needs an improved ordering process. That is the crux of everything....
Login or Create an Account to see details.
Service and Support
I don’t deal directly with Epic for support; that is all filtered through our team that works...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
I wouldn’t rate EpicCare Ambulatory EMR perfectly. The product is worth the money, but it could...
Login or Create an Account to see details.
Interfacing and Integration
The best part of the product is the integrated record. Our patients use the same record in our...
Login or Create an Account to see details.
Other Observations & Comments
There are things that work well with EpicCare Ambulatory EMR, and there are things I don't like. If...
Login or Create an Account to see details.
Functionality and Upgrades
We take care of computers more than we take care of patients, and that is wrong. We can create great...
Login or Create an Account to see details.
Relationship
In my experience, Epic has been pretty good to work with. They obviously want to help us out. The...
Login or Create an Account to see details.
Functionality and Upgrades
The system's rigidness has been challenging with regard to taking care of different types of...
Login or Create an Account to see details.
Functionality and Upgrades
Providers used to take 90 seconds or so to document things, and now they take 15–20 minutes....
Login or Create an Account to see details.
Service and Support
I don't work with anybody at Epic. I just send all my issues in with a ticket, and then we have...
Login or Create an Account to see details.
Functionality and Upgrades
There is a challenge with cohesive cooperation between providers with the system. If a patient is in...
Login or Create an Account to see details.
Relationship
With Epic, we are assigned an account executive that Epic calls our BFF because Epic likes cutesy...
Login or Create an Account to see details.
Functionality and Upgrades
EpicCare Ambulatory EMR is very effective at getting the job done. The product captures information...
Login or Create an Account to see details.
Technology
There needs to be closer integration with some of the system's telephony tools, such as IVR and...
Login or Create an Account to see details.
Functionality and Upgrades
Epic releases quarterly upgrades. We have made an organizational decision that out of necessity we...
Login or Create an Account to see details.
Other Observations & Comments
For the most part, the product works as promoted, but there are always things we discover that are a...
Login or Create an Account to see details.
Service and Support
When talking to Epic’s support team, we are pretty savvy. The types of questions we ask are...
Login or Create an Account to see details.
Functionality and Upgrades
I am pretty satisfied with Epic. I am new to Epic's product, but so far, it has been easy to use....
Login or Create an Account to see details.
Lessons Learned
Epic is one of the leading software vendors in this area, and that is what I would tell a peer.
Login or Create an Account to see details.
Future Outlook
I see my satisfaction going down in the future because there is a big change going on, and that...
Login or Create an Account to see details.
Functionality and Upgrades
There are some things that Epic's system can’t do that we would like for it to be able to do. We are...
Login or Create an Account to see details.
Functionality and Upgrades
Epic has a very regimented and methodical way of doing not only monthly maintenance but also...
Login or Create an Account to see details.
Relationship
Epic is meeting our expectations. When they have promised something, they have delivered it.
Login or Create an Account to see details.
Relationship
I can reach out to anybody from Epic at any time. There are no issues there. I don't have to go...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Since we first turned Epic's system on, we have had virtually 100% uptime with the exception of when...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Epic doesn’t nickel-and-dime us to death. We are definitely getting the value that was promised and...
Login or Create an Account to see details.
Future Outlook
Things with Epic will stay the same over the next 12 months unless something drastic happens. I...
Login or Create an Account to see details.
Relationship
We have been very fortunate to work with the same folks over and over again. That has not been a bad...
Login or Create an Account to see details.
Interfacing and Integration
One of the benefits of using EpicCare Ambulatory EMR is the overall integration piece. Epic brings...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
We pay a lot of money for EpicCare Ambulatory EMR, but we have been able to be really successful....
Login or Create an Account to see details.
Relationship
We have representatives for each of Epic’s modules, and they have given us way better support than...
Login or Create an Account to see details.
Service and Support
If someone talked to our CIO, our CIO would say they get very good support. From an IT standpoint...
Login or Create an Account to see details.
Functionality and Upgrades
I am very efficient at using Epic's system. I have built a lot of workarounds. The most important...
Login or Create an Account to see details.
Future Outlook
The HITECH act of 2009 gave the big vendors all the advantages and defined interoperability that...
Login or Create an Account to see details.
Functionality and Upgrades
Epic’s upgrades are somewhat annual, but historically every upgrade results in an unintended outcome...
Login or Create an Account to see details.
Implementation and Training
The ease of use varies depending on the end user, and sometimes the users have different abilities...
Login or Create an Account to see details.
Other Observations & Comments
A hefty expense is associated with getting Epic's system.
Login or Create an Account to see details.
Relationship
Epic is aware of this, so it is not a blind spot, but there are so many different ways that users...
Login or Create an Account to see details.
Relationship
For the most part, we have a wonderful partnership with Epic. They are very responsive, and they...
Login or Create an Account to see details.
Implementation and Training
We have been successful with the implementation services that Epic provides. As far as training...
Login or Create an Account to see details.
Other Observations & Comments
There is always going to be a little room for Epic to improve on different needs. Epic tries to be...
Login or Create an Account to see details.
Functionality and Upgrades
We have looked at all of the EMRs. Epic is the best of a bad breed. They are better than Cerner, and...
Login or Create an Account to see details.
Functionality and Upgrades
It would help folks out a lot if Epic were to clean up some of their basic workbench reports and...
Login or Create an Account to see details.
Interfacing and Integration
In terms of interoperability, our challenge is not that Epic can't make their system interoperable....
Login or Create an Account to see details.
Functionality and Upgrades
Epic releases a version every quarter, so it is a struggle to keep up with upgrades.
Login or Create an Account to see details.
Relationship
The end-user experience is generally pretty good. When we do ask for things, the vendor gets those...
Login or Create an Account to see details.
Interfacing and Integration
EpicCare Ambulatory EMR integrates too much. We have all kinds of things that people are doing with...
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
We wanted to have a single solution rather than using multiple separate vendors. The decision was to...
Login or Create an Account to see details.
Relationship
Epic has been excellent; they bring so much to the table compared to our previous vendor. The...
Login or Create an Account to see details.
Interfacing and Integration
We continue to struggle with data comparability and the way that Epic's systems play with other...
Login or Create an Account to see details.
Relationship
Like other software companies, Epic's purpose is to make software and money. The purpose of my...
Login or Create an Account to see details.
Implementation and Training
Epic is great at training analysts, but I still don't think the training is perfect. The vendor...
Login or Create an Account to see details.
Interfacing and Integration
In the past when we used another EMR, we were unsuccessful at implementing the EMPI software. Since...
Login or Create an Account to see details.
Functionality and Upgrades
We would choose Epic's system again, but it is a very complex and expensive product. We love its...
Login or Create an Account to see details.
Implementation and Training
We have changed a lot of our training to mirror Epic's training because Epic's training is so...
Login or Create an Account to see details.
Service and Support
Epic has adopted a proactive notification process. They are now very good about notifying us of...
Login or Create an Account to see details.
Implementation and Training
Like everything else, the more that people use the system's inteface, the better they know it. The...
Login or Create an Account to see details.
Functionality and Upgrades
The solution provides a good assortment of functions for our patient specialties. It also presents...
Login or Create an Account to see details.
Functionality and Upgrades
I appreciate the system's extensions. We have done a lot of configurations with the system. The...
Login or Create an Account to see details.
Implementation and Training
The training materials Epic puts out are great, but when the vendor is training, they identify 10...
Login or Create an Account to see details.
Relationship
Epic is pretty good about reaching out to and staying connected with us.
Login or Create an Account to see details.
Functionality and Upgrades
The benefits of the system for providers are the system's ease of use and the access the system...
Login or Create an Account to see details.
Implementation and Training
The training component could use improvement. The EMR is a complex system, and having very thorough...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Epic generally avoids nickel-and-diming, and we are definitely getting our money's worth, but there...
Login or Create an Account to see details.
Relationship
We have regular meetings with a member of Epic's leadership, and that has been really valuable for us....
Login or Create an Account to see details.
Other Observations & Comments
The executive involvement with Epic is probably a little less than what we have with other vendors,...
Login or Create an Account to see details.
Technology
Epic's system is by far the best when compared with the other EMRs that I work with on the periphery...
Login or Create an Account to see details.
Functionality and Upgrades
The process for using the system is pretty good. Once in a while, we find a piece of information is...
Login or Create an Account to see details.
Functionality and Upgrades
There are a lot of different ways to get things done in the system. That can sometimes make things confusing....
Login or Create an Account to see details.
Functionality and Upgrades
The solution has a much better design than other EMRs. We spent a long time looking at other EMRs,...
Login or Create an Account to see details.
Functionality and Upgrades
My only major criticism of the system is with Honor Roll. That is a program that Epic offers that...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
With Epic, the charges are all very clear. There is the up-front cost and the recurring cost, but we...
Login or Create an Account to see details.
Functionality and Upgrades
The EMR’s downfall is that there are multiple ways of doing things. The providers can find what...
Login or Create an Account to see details.
Service and Support
Epic is proactive, especially with things like COVID-19; they were ready before we were with new...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
The product is very expensive, and it is expensive because Epic is the top vendor in the industry....
Login or Create an Account to see details.
Implementation and Training
Epic could have a more effective, robust workflow and training on use cases so that we can...
Login or Create an Account to see details.
Other Observations & Comments
Epic has a request process where we can upload our ideas somewhere and people can vote on the ideas...
Login or Create an Account to see details.
Other Observations & Comments
The product has a learning curve, but that learning curve isn't too difficult.
Login or Create an Account to see details.
Functionality and Upgrades
Our clinics aren't the biggest fans of the workflows within the product. There is still a learning...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
EpicCare Ambulatory EMR delivers tangible results. It is expensive, and there are a lot of things...
Login or Create an Account to see details.
Implementation and Training
Epic needs to streamline a lot of the processes that they have built into the system. There are...
Login or Create an Account to see details.
Functionality and Upgrades
Our end users feel that they lost a little bit in their workflow on the ambulatory side. They aren't...
Login or Create an Account to see details.
Functionality and Upgrades
When we do an upgrade with Epic, our downtime averages 40 minutes, and we can't complain about that...
Login or Create an Account to see details.
Technology
The product's app is really awesome. It gives a lot of power to the patient in terms of getting...
Login or Create an Account to see details.
Technology
Epic could look at some of the workflows and see how they could apply to different ambulatory...
Login or Create an Account to see details.
Implementation and Training
Because of COVID-19, training for EpicCare Ambulatory EMR is all done remotely or through a tip...
Login or Create an Account to see details.
Technology
We page our doctors using a different system, and I would like to have that functionality in...
Login or Create an Account to see details.
Relationship
The ambulatory experience has always been solid. We know a lot of people at Epic. We get proactive...
Login or Create an Account to see details.
Relationship
Epic is obviously the leading EMR vendor in the country. They are proactive, and they seem to be...
Login or Create an Account to see details.
Functionality and Upgrades
Epic's system is never going to be an EMR that tries to capture all specialties and functionalities....
Login or Create an Account to see details.
Other Observations & Comments
My level of satisfaction with Epic’s support depends on the person I get on a specific day.
Login or Create an Account to see details.
Lessons Learned
For people who have used other EMRs, there is a big difference with Epic's EMR. We need a lot of...
Login or Create an Account to see details.
Functionality and Upgrades
We would like to have more messaging and reminder capabilities within the product. We want a simple...
Login or Create an Account to see details.
Service and Support
We have been going back and forth for several weeks with Epic as we have been tossed around their...
Login or Create an Account to see details.
Relationship
Epic does what they say that they will do. Things always go really well when we roll their systems out....
Login or Create an Account to see details.
ROI / Cost (care and feeding)
The solution is expensive. I wish that Epic could bring their costs down.
Login or Create an Account to see details.
Interfacing and Integration
Epic's systems aren't known for integrating with other vendors' systems. It would be better if...
Login or Create an Account to see details.
Implementation and Training
The vendor could improve their training and support. EpicCare Ambulatory EMR isn't an easy system to...
Login or Create an Account to see details.
Relationship
Epic’s strength is that they are doing their best to deliver a product that is patient-centric while...
Login or Create an Account to see details.
Technology
Epic has a great active-user web. Epic does a lot of webinars. They make the technology as open as...
Login or Create an Account to see details.
Functionality and Upgrades
Having more standard workflows in Epic's system would make things better. I know everyone wants...
Login or Create an Account to see details.
Implementation and Training
When Epic comes out with upgrades, they have an opportunity to focus on what is really going to...
Login or Create an Account to see details.
Functionality and Upgrades
For training purposes, we have our own Epic trainers. Training in Epic's system might be confusing...
Login or Create an Account to see details.
Technology
Epic's system is very rarely down, and if there is something going on, we know ahead of time that...
Login or Create an Account to see details.
Service and Support
Epic is not that accessible on the phone; they want us to send a ticket or an email. Epic seems to...
Login or Create an Account to see details.
Service and Support
During the implementation, we got the best analysts that Epic had. After go-live, Epic kept those...
Login or Create an Account to see details.
Implementation and Training
I don't think an organization can do a big bang implementation in a short time period and work from...
Login or Create an Account to see details.
Implementation and Training
During the product’s implementation, Epic turned all the reports on, said they were good to go,...
Login or Create an Account to see details.
Implementation and Training
If a physician creates a referral for a patient, they create an order, and that goes to a work...
Login or Create an Account to see details.
Functionality and Upgrades
We are happier with Epic's system than we were with our previous product, but we have a lot of work...
Login or Create an Account to see details.
Service and Support
Epic has a really good support model. Epic will tell us what their product's feature set is and what...
Login or Create an Account to see details.
Functionality and Upgrades
Epic does their best to provide things for us, and the product is always being enhanced. Because of...
Login or Create an Account to see details.
Service and Support
If things are going wrong with the system, Epic will escalate the issues to a higher-up.
Login or Create an Account to see details.
Functionality and Upgrades
Epic has made developmental strides with their acute care solution, but they have started to focus...
Login or Create an Account to see details.
Relationship
Epic provides really nice quarterly reports on how we are doing.
Login or Create an Account to see details.
Relationship
Overall, I am super satisfied with our Epic system. The functionality is great, and we enjoy our...
Login or Create an Account to see details.
Future Outlook
EpicCare Ambulatory EMR works, but the use of the tool could be more efficient. The secret to...
Login or Create an Account to see details.
Functionality and Upgrades
EpicCare Ambulatory EMR has required a few more FTEs and Boost resources, so the system needs a bit...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
I would buy EpicCare Ambulatory EMR again at a discount. Epic cannot keep charging us more. However,...
Login or Create an Account to see details.
Other Observations & Comments
We trained on Epic’s foundation system, and it was better than good enough. But that system was not...
Login or Create an Account to see details.
Relationship
Epic is fantastic at meeting expectations. Epic does not mislead us; they go out of their way to...
Login or Create an Account to see details.
Interfacing and Integration
There is a lot of work required to integrate third-party systems with the Epic system, and that...
Login or Create an Account to see details.
Service and Support
Epic does very well at delivering new technology. The best example of that was that at the height of...
Login or Create an Account to see details.
Relationship
I feel very comfortable with Epic’s executive involvement. Not only do I have access to executives,...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Epic's product is so full of metrics, and Epic lives by the metrics, so that makes it easy for us to...
Login or Create an Account to see details.
Interfacing and Integration
I can’t think of anything I wish Epic would do better at with integration with third-party systems....
Login or Create an Account to see details.
Functionality and Upgrades
Epic's system is so robust, and it does a lot of everything. We try to minimize the number of...
Login or Create an Account to see details.
Functionality and Upgrades
The workflow in the system is still a bit cumbersome because the EMR is really constructed around...
Login or Create an Account to see details.
Interfacing and Integration
The system is very thorough, and that supports what primary care physicians frequently need. One of...
Login or Create an Account to see details.
Other Observations & Comments
What EpicCare Ambulatory EMR is today and what EpicCare Ambulatory EMR was five years ago has...
Login or Create an Account to see details.
Implementation and Training
We struggle with ongoing training. The system requires so much training to keep people current.
Login or Create an Account to see details.
Service and Support
I reached out to my Epic counterpart recently for some help with some decisions we are making with...
Login or Create an Account to see details.
Service and Support
It has been really quiet on the EHR front for us. Our upgrades go well, and we are trudging our way...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
We have to purchase certain licenses for certain components. There are separate licenses that aren't...
Login or Create an Account to see details.
Technology
Epic is at the forefront of technology, but it is important to stay current all the time, and that...
Login or Create an Account to see details.
Relationship
I go to a meeting with somebody from Epic, but I am just there to listen mostly, so I don't really...
Login or Create an Account to see details.
Implementation and Training
Epic insists we do the training before we actually use the application, so that is why we are...
Login or Create an Account to see details.
Implementation and Training
Epic will probably require users to go to their campus to train, but I trained during the COVID-19...
Login or Create an Account to see details.
Lessons Learned
EpicCare Ambulatory EMR is a bigger program than we really need. I know that it is inclusive, but...
Login or Create an Account to see details.
Functionality and Upgrades
If we have a new regulation, we have to have it built and integrated into the system. We have to...
Login or Create an Account to see details.
Functionality and Upgrades
Epic could focus on improving the system's ease of use. There are more steps than there were in our...
Login or Create an Account to see details.
Interfacing and Integration
In EpicCare Ambulatory EMR, I like the ability to communicate with referring physicians and other...
Login or Create an Account to see details.
Technology
If we see somebody who needs to do blood work and goes to the main labs, the results do appear in...
Login or Create an Account to see details.
Service and Support
When there is a problem, I have a number that I can call for assistance.
Login or Create an Account to see details.
Functionality and Upgrades
Several months ago, I was less satisfied with the Epic system's ease of use, but now I am getting...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Epic has made a lot of improvements over the last few years. Epic does a good job of helping us get...
Login or Create an Account to see details.
Relationship
We don't meet with Epic; things have to go through our product specialist. But I am not...
Login or Create an Account to see details.
Service and Support
Epic's support is timely; the support is just a process for Epic. The communication is big and...
Login or Create an Account to see details.
Other Observations & Comments
Epic is still catching up in our specialty specifically. There seems to be more activity on...
Login or Create an Account to see details.
Functionality and Upgrades
New technology is never fast enough. We want it all; we want everything that is coming right now....
Login or Create an Account to see details.
Functionality and Upgrades
Compared to other products, EpicCare Ambulatory EMR is a lot easier to use and has a lot broader...
Login or Create an Account to see details.
Relationship
Sometimes a timeline will slip, but Epic is usually fairly transparent. When Epic tells us what they...
Login or Create an Account to see details.
Interfacing and Integration
From listening to other folks talk about projects they have worked on in terms of interface...
Login or Create an Account to see details.
Relationship
Epic did things for geofencing and whatnot during the pandemic. That was pretty big.
Login or Create an Account to see details.
Functionality and Upgrades
We do quarterly updates with all of Epic's TS people. That is good.
Login or Create an Account to see details.
Interfacing and Integration
We need to integrate one of our other machines to EpicCare Ambulatory EMR in order to scan pictures,...
Login or Create an Account to see details.
Functionality and Upgrades
The EMR supports patient-centered care. Epic has done a very good job of hitting all the bullet...
Login or Create an Account to see details.
Service and Support
Epic should continue to focus on the quality of their service and support. That is important. I am...
Login or Create an Account to see details.
Other Observations & Comments
The ease of use is important, especially for the providers. They want something that is easy to use....
Login or Create an Account to see details.
Functionality and Upgrades
As a host site, building things and pushing them out to our Community Connect sites is pretty easy....
Login or Create an Account to see details.
Service and Support
The Community Connect experience has been getting better. Like everything with Epic, they take our...
Login or Create an Account to see details.
Service and Support
Sometimes a build is required in the product where if we don't work with technical support people,...
Login or Create an Account to see details.
Interfacing and Integration
Epic helps us as much as they can with integration. We are switching to other products that...
Login or Create an Account to see details.
Other Observations & Comments
Epic is an out-of-the-box product, but then every facility takes what Epic gives them and makes it...
Login or Create an Account to see details.
Functionality and Upgrades
The product can be challenging at times for end users. Epic is striving to add new technologies to...
Login or Create an Account to see details.
Relationship
We don't have any issues with Epic’s quality of service. We are in constant contact with them, so we...
Login or Create an Account to see details.
Functionality and Upgrades
We have noticed more follow-up issues reported by Epic with recent quarterly upgrades. It seems like...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Epic tends to have surcharges for different things that they pressure a company to implement. There...
Login or Create an Account to see details.
Relationship
We can put in enhancement requests; the whole Epic community can do that. Then Epic prioritizes...
Login or Create an Account to see details.
Implementation and Training
In terms of training materials, Epic has good webinars. There is a Q&A session in each webinar so...
Login or Create an Account to see details.
Lessons Learned
Epic's solution is rated the top product, and I agree with that. In terms of a total solution for an...
Login or Create an Account to see details.
Relationship
Epic keeps their promises for the most part. If there is something they can’t do, they are usually...
Login or Create an Account to see details.
Functionality and Upgrades
The reporting can be improved. It has come a long way, but it is still a challenge. We would like to...
Login or Create an Account to see details.
Interfacing and Integration
The product has integrated with a lot of other EMRs that are not part of the Epic network. So the...
Login or Create an Account to see details.
Functionality and Upgrades
Epic is a very stable environment, and things are well tested before they are brought out so that...
Login or Create an Account to see details.
Functionality and Upgrades
The product is easy to use. The problem is that there are so many ways to do something with this...
Login or Create an Account to see details.
Functionality and Upgrades
I have worked with Cerner in the past, and there was a night-and-day difference in using their...
Login or Create an Account to see details.
Implementation and Training
Epic’s training is good, but it is not done by clinical people. So the trainers understand how the...
Login or Create an Account to see details.
Interfacing and Integration
The product certainly does what it says it does, but it doesn't do everything we want it to do. Epic...
Login or Create an Account to see details.
Functionality and Upgrades
When it comes to functionality, we are in that quagmire between what happens locally and what...
Login or Create an Account to see details.
Future Outlook
Epic has their own version of Siri where we can tell the system to write progress notes, and it...
Login or Create an Account to see details.
Service and Support
We have our own group of people at Epic that we have access to. They provide great support. I get...
Login or Create an Account to see details.
Lessons Learned
My lower score for the implementation services is not because of Epic; it is more because of our...
Login or Create an Account to see details.
Functionality and Upgrades
The EMR cuts off the patient visit date at midnight, but in an outpatient setting, we see patients...
Login or Create an Account to see details.
Featured Reports
Preferences