EpicCare Ambulatory EMR Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 1:35:36 AM and Model.EvProductId = 305

Commentary Summary

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Negative
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User Commentary

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Director

Service and Support

EpicCare Ambulatory EMR is very good, but some stability and support would be helpful.

Sep 2020
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Director

Functionality and Upgrades

Opinions about EpicCare Ambulatory EMR seem to depend on who is talking. For instance, my doctors...

Sep 2020
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Director

Interfacing and Integration

Epic is quite good when it comes to interoperability. I don't think that there is anyone out there...

Sep 2020
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CMIO

Service and Support

Epic is very hands on and proactive. We have regular calls with them, and we have hours of...

Sep 2020
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CMIO

Functionality and Upgrades

With Epic, patient care goes across the continuum. When we document medications, allergies, and...

Sep 2020
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Physician

Future Outlook

In terms of the vendor centering the product around patient care, the system is just a little bit...

Sep 2020
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Physician

Other Observations & Comments

The top three things I want the vendor to focus on are quality, tangible outcomes, and basic product...

Sep 2020
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Physician

Functionality and Upgrades

I would buy the system again. It is part of our organization's strategy. I think there are some...

Sep 2020
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Physician

Relationship

The vendor is careful to not overpromise. I sometimes wish they could address some of the priority...

Sep 2020
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Physician

Relationship

We are able to reach out to the vendor's executives. We have their cell phone numbers, although we...

Sep 2020
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Physician

Future Outlook

I have to give the system a pretty low score for driving tangible outcomes, especially from a...

Sep 2020
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Physician

Service and Support

The vendor has done a lot to support us during the COVID-19 crisis. We were well supported. I never...

Sep 2020
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Physician

Implementation and Training

We recently made the switch to Storyboard, and I do think it is an improvement. The transition was...

Sep 2020
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Physician

Functionality and Upgrades

Within our division, we worked pretty hard to train people, and we offered one-on-one sessions with...

Sep 2020
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Physician

Functionality and Upgrades

I wish some of the analytics in the system were better and more easily accessible. I wish there were...

Sep 2020
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CMIO

Interfacing and Integration

The software works very well in terms of capturing a longitudinal view of patients with the data...

Sep 2020
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VP/Other Executive

Service and Support

Epic has been amazing through COVID-19. They made certain modules that they would normally charge us...

Sep 2020
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VP/Other Executive

Lessons Learned

Some of Epic's solutions aren't as elegant as others are. We have clients who are technology...

Sep 2020
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VP/Other Executive

Interfacing and Integration

We have PCMHs across the country, and we exceeded our goals there. We actually have performance...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

Every EMR vendor needs to continue to work on their ease of use. That needs to be a top priority for...

Sep 2020
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VP/Other Executive

Other Observations & Comments

We are getting ready to undertake a lot of initiatives that have to do with Epic and internal things...

Sep 2020
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VP/Other Executive

Implementation and Training

The training is a self-paced thing. There is a cost to it. It is different. I know why Epic is...

Sep 2020
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VP/Other Executive

Service and Support

Our technical support people from Epic are amazing. We have multiple people assigned to us. One of...

Sep 2020
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Director

Functionality and Upgrades

Epic has done a lot of work on the system. They went to quarterly updates, and I think Epic really...

Sep 2020
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Director

Functionality and Upgrades

If the decision were up to me, I would purchase the system again. I like the functionality. I love...

Sep 2020
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Director

Relationship

Epic is very proactive. If something comes up and Epic notices a bug, they tell us whether the bug...

Sep 2020
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Director

Lessons Learned

There are eighty-seven different ways to do one thing. Oftentimes, it is just better to have one way...

Sep 2020
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Director

ROI / Cost (care and feeding)

We have received our money's worth, but EpicCare Ambulatory EMR definitely costs a lot of money.

Sep 2020
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CMIO

ROI / Cost (care and feeding)

I would buy the Epic system again. I think it is heads and shoulders above other systems. The...

Sep 2020
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CMIO

ROI / Cost (care and feeding)

Epic can charge enough upfront to avoid nickel-and-diming. They have nickel-and-dimed on things in...

Sep 2020
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CMIO

Functionality and Upgrades

There are a lot of wonderful tools that need to be customized to actually be usable. I want there to...

Sep 2020
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CMIO

Relationship

Epic assisted us during COVID-19, but they were taken by surprise as much as the rest of us. I have...

Sep 2020
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CMIO

Functionality and Upgrades

I think the Epic system could be a little slicker on the patient-facing side, but the vendor has led...

Sep 2020
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Manager

Functionality and Upgrades

We can't imagine using anything but the Epic system. I spend most of my time on the ambulatory side...

Sep 2020
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Manager

Technology

The vendor is doing a good job of providing new technology to meet our needs. We have a technical...

Sep 2020
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Manager

Relationship

Epic's support could use some help in being more proactive across the board. Once we say something,...

Sep 2020
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Manager

Service and Support

The vendor has been really good about supporting us during the COVID-19 crisis. They have...

Sep 2020
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Analyst/Coordinator

Relationship

Epic keeps their promises with an asterisk that they don’t always get things done in the time frame...

Sep 2020
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Analyst/Coordinator

Service and Support

Epic did a pretty decent job during the COVID-19 crisis. They responded as rapidly as they could...

Sep 2020
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Analyst/Coordinator

Other Observations & Comments

In my position, Epic's system does a great job supporting patient-centered care, but a provider who...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

I have a number of issues with the Epic updates that we have to take. We used to have to do them...

Sep 2020
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Analyst/Coordinator

Implementation and Training

Epic’s training is a pain point. We have to do recertifications every few years now, and those are...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

We can take the Epic foundation build and put it in production, and it will work, but our end users...

Sep 2020
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Analyst/Coordinator

Other Observations & Comments

I have only seen one rival of Epic's solution, but that system is a hot mess. If we had to choose...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

For my end users, I would rate Epic's solution very high for ease of use. I customize the system,...

Sep 2020
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Analyst/Coordinator

Service and Support

Our ambulatory team is extremely lucky when it comes to the support for Epic's system. We have a few...

Sep 2020
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Analyst/Coordinator

Other Observations & Comments

I would rate Epic really low in terms of being proactive because it is their job to be reactionary.

Sep 2020
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Analyst/Coordinator

Relationship

Epic does a good job with executive involvement. I don’t even know the person I have been involved...

Sep 2020
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Analyst/Coordinator

Future Outlook

My satisfaction with Epic over the next 12 months will most likely stay the same. My tech support...

Sep 2020
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Analyst/Coordinator

Lessons Learned

My top priorities for Epic’s system are the ease of use and the product working as it is supposed to...

Sep 2020
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CMIO

ROI / Cost (care and feeding)

The Epic package is pretty substantial, and then there are some additional add-ons that we pay for....

Sep 2020
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CMIO

Functionality and Upgrades

The content and the upgrade process could probably be a little better.

Sep 2020
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CMIO

Service and Support

Epic is outstanding with their ongoing support. The vendor has been very supportive during the...

Sep 2020
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Director

Service and Support

Epic’s support through the COVID-19 crisis has been good. We meet with an Epic analyst on a regular...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

In terms of the system supporting patient-centered care, there are aspects of our work that we have...

Sep 2020
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Director

Functionality and Upgrades

There are some aspects of the system that are somewhat intuitive. Other things can be found in...

Sep 2020
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Director

Service and Support

When it comes to the current functionality meeting our needs, we still definitely need the regularly...

Sep 2020
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Director

Functionality and Upgrades

In terms of proactive service, it feels like we are always a little reactive. There might be an...

Sep 2020
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Director

Other Observations & Comments

The problems we have had during the COVID-19 pandemic haven't been related to the Epic system. They...

Sep 2020
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Director

Other Observations & Comments

The only way the product produces a hindrance around patient care is when people are focused on...

Sep 2020
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Director

Relationship

Epic does keep their promises. I suppose there are some promises that are made to people that I...

Sep 2020
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Director

Functionality and Upgrades

The upgrades to the product have gotten better over time. They used to be more problematic. The last...

Sep 2020
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Director

Service and Support

The vendor's phone and web support is pretty good. We have a really good IT department and a lot of...

Sep 2020
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CMIO

ROI / Cost (care and feeding)

I haven't noticed nickel-and-diming with any of the vendors we use. Epic's system is an expensive...

Sep 2020
 Helpful

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CMIO

Functionality and Upgrades

The ambulatory EMR is the same thing as the inpatient EMR, although there are competitors whose...

Sep 2020
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Physician

Functionality and Upgrades

I find the system to be very usable, but I am also a pretty computer-literate person. I definitely...

Sep 2020
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Physician

Other Observations & Comments

With our quarterly update cycle, electronic learning is available for the providers. There are...

Sep 2020
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Physician

Functionality and Upgrades

The biggest strength of the system is the amount of customization at the individual provider level....

Sep 2020
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Physician

Functionality and Upgrades

When it comes to the things I am exposed to, Epic's training is good. Due to the upgrade cycle, some...

Sep 2020
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Physician

Implementation and Training

The training resources are pretty good. In our system, there is not much provider exposure to...

Sep 2020
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Physician

Implementation and Training

The implementation services seem good, but I am not directly involved in the implementation work for...

Sep 2020
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Physician

Functionality and Upgrades

A weakness is the robustness of features. Overall, the basic things are there. For specific things,...

Sep 2020
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Physician

Functionality and Upgrades

The system’s strengths are its flexibility and the ability to customize things. We have been able to...

Sep 2020
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Physician

Functionality and Upgrades

It is a little difficult to follow chronic issues in children over time, so there isn't necessarily...

Sep 2020
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Physician

Other Observations & Comments

The system's ability to support our integration goals is pretty good but not perfect. The things...

Sep 2020
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VP/Other Executive

Other Observations & Comments

The vendor has continued to develop, but things are changing so rapidly in healthcare. The vendor...

Aug 2020
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VP/Other Executive

ROI / Cost (care and feeding)

I would like for Epic to focus on the price of the product, tangible outcomes, and technology.

Aug 2020
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VP/Other Executive

Implementation and Training

The vendor doesn't really do much training. They do with upgrades, but we really had to build the...

Aug 2020
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VP/Other Executive

Service and Support

I really like the vendor's support. With some of the new regulatory requirements, the vendor starts...

Aug 2020
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Physician

ROI / Cost (care and feeding)

Everything that Epic has done due to COVID-19 has been free. That has been really good of them.

Aug 2020
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Physician

Functionality and Upgrades

The Epic system is the best of the crowd, but it isn't good enough. Compared to the other EHRs out...

Aug 2020
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Physician

Implementation and Training

Epic uses the train-the-trainer model for their frontline training. They have lots of training for...

Aug 2020
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