EpicCare Ambulatory EMR
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Aaron Gleave
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User Commentary

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Director

ROI / Cost (care and feeding)

Every new application adds a charge to our bill. There are a lot of charges involved.

Sep 2022
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Director

Implementation and Training

The vendor's implementation services are very good. They provide us refreshes, upgrades, and all the...

Sep 2022
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Director

Functionality and Upgrades

Epic's EMR is the EMR to go with. I don't think we would get the same experience with any other...

Sep 2022
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Director

Implementation and Training

On the education side, I love that Epic wraps upgrades up in a bow for us and hands us all the...

Sep 2022
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CMIO

Interfacing and Integration

We are having several challenges with interoperability. Companies intentionally build their software...

Aug 2022
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CMIO

Relationship

Epic is very good at recognizing their own bandwidth and making good recommendations for us.

Aug 2022
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CMIO

Functionality and Upgrades

A benefit of EpicCare Ambulatory EMR would be the personalization capabilities. The user interface...

Aug 2022
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Manager

Relationship

When I want to talk to somebody, I have a person for each individual application, and if they are...

Aug 2022
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Manager

Implementation and Training

There was no training. Epic tells us to watch videos and take quizzes. But the videos don’t match...

Aug 2022
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Manager

Functionality and Upgrades

We outgrew our previous EMR and moved to EpicCare Ambulatory EMR. It is better than our previous...

Aug 2022
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Manager

Other Observations & Comments

The opinions from users are mixed. Many of our clinicians were already using the Epic system because...

Aug 2022
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Manager

Functionality and Upgrades

We knew that Epic would not meet our needs in our HIM department because we tend to have a lot of...

Aug 2022
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Manager

Win/Loss - Why they were selected (by current clients)

I don't really want to bad-mouth the product because I know what we have right now is not the...

Aug 2022
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CIO

Relationship

Epic is very proactive. They listen and want to have solutions for us. They are not afraid to get...

Aug 2022
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CIO

Functionality and Upgrades

EpicCare Ambulatory EMR is a hospital-based system. The system does not do well in an ambulatory...

Aug 2022
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CIO

Implementation and Training

COVID-19 wreaked havoc on some of the vendor's implementation services because we couldn't have...

Aug 2022
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CIO

Interfacing and Integration

We use several types of analytical software for accounting, and EpicCare Ambulatory EMR doesn't talk...

Aug 2022
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CIO

Functionality and Upgrades

Epic does very well with upgrades. There are not very many bugs, and the basic Epic model is very...

Aug 2022
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CIO

Functionality and Upgrades

I have been very happy with our experience with Epic so far. Their upgrades have always been very positive....

Aug 2022
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CIO

ROI / Cost (care and feeding)

Epic's system is very extensive, so there are a lot of costs associated with it. Epic is very...

Aug 2022
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CIO

ROI / Cost (care and feeding)

The scheduling and registration pieces of the product have both been working pretty well. The...

Aug 2022
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CIO

ROI / Cost (care and feeding)

EpicCare Ambulatory EMR is too expensive. I would like to know what the true cost of implementing...

Aug 2022
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CIO

Functionality and Upgrades

Epic has a lot of upgrades that we would like that don't match our version of the product. We are a...

Aug 2022
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CIO

Relationship

Epic has had so much turnover lately. A lot of people have left the company, and Epic has a lot of...

Aug 2022
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CIO

Functionality and Upgrades

There are still some operational issues that we struggle with on the ambulatory side. Our physicians...

Aug 2022
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CIO

Functionality and Upgrades

Epic has done a fantastic job the last year now that they have gone to quarterly upgrades. On...

Aug 2022
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CIO

Functionality and Upgrades

Epic continues to be the best software company I have ever worked with in part because what they...

Aug 2022
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CIO

Functionality and Upgrades

To drive new volume and support across the different care modalities, Epic needs to make the system...

Aug 2022
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Physician

Functionality and Upgrades

Epic is light-years ahead. I had to use another system for a few months before our facility went...

Aug 2022
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Physician

Lessons Learned

Some people feel like Epic nickel-and-dimes us because we have to pay for each module. There are a...

Aug 2022
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Physician

Implementation and Training

The biggest recommendation I could give to Epic would be to improve the teaching. I was able to...

Aug 2022
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Physician

Other Observations & Comments

From my limited perspective as an end user and not as an administrator, I would buy the product...

Aug 2022
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Physician

Service and Support

Epic certainly provides good support. If I have a question, there are good people at the help desk...

Aug 2022
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Physician

Lessons Learned

Epic is slowly making some changes to their training program. The vendor has people that gather...

Aug 2022
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Physician

Implementation and Training

During our implementation, we had Epic trainers up the wazoo. For a full two weeks, there was an...

Aug 2022
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Physician

Service and Support

I have found Epic’s system more receptive than other EMRs in making changes and updating things....

Aug 2022
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Physician

ROI / Cost (care and feeding)

At one point, I was using another EMR, and I had a very specific question. I spent 20 minutes of a...

Aug 2022
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Physician

Service and Support

Epic doesn’t have a large support network. If I call because of a log-in issue, because I need a...

Aug 2022
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Physician

Service and Support

I have a couple of features on my wish list that Epic doesn’t currently provide. For example, there...

Aug 2022
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Physician

Functionality and Upgrades

All of my patients who have MyChart love it. Every single day, I hear how much they love MyChart and...

Aug 2022
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Physician

Interfacing and Integration

I have had multiple patients send me messages because they are annoyed that their outside data from...

Aug 2022
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CIO

Interfacing and Integration

We have no constraint connecting to any other organization in the healthcare continuum. At this...

Aug 2022
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CIO

Other Observations & Comments

To increase our satisfaction, there needs to be a paradigm shift. I can see that Epic is not going...

Aug 2022
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Director

Functionality and Upgrades

From an academic general pediatrician's perspective, the product is getting better, but a lot of the...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

We haven’t had this connectivity before because all our practices used to be on different EMRs. Now,...

Aug 2022
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VP/Other Executive

Interfacing and Integration

The product is pretty siloed still. Even when we get support, there is a person who knows the...

Aug 2022
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CMO

ROI / Cost (care and feeding)

The vendor charges for every little thing, but they inform us about the charges so they are not...

Aug 2022
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CMO

Functionality and Upgrades

The product is still very complex. It has a lot of bells and whistles, even if we don't want those things....

Aug 2022
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CMO

Service and Support

Epic’s proactivity is lacking, but that is not so much around timeliness and responsiveness; it has...

Aug 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Epic doesn’t avoid charging for every little thing. They are not terrible, but they are very good at...

Aug 2022
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VP/Other Executive

Implementation and Training

Based on our experience, we wouldn't rely on Epic to do an Epic implementation. We used another...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

Epic is getting there with ease of use. Over the last few years, they have put a pretty...

Aug 2022
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VP/Other Executive

Relationship

Generally, Epic is fine with their support. We certainly don't feel the same partnership as we did...

Aug 2022
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Director

Functionality and Upgrades

One improvement to the product that I have really appreciated is the addition of Slicer Dicer for...

Aug 2022
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Director

Implementation and Training

Epic releases so many changes and new things that it can be difficult to keep our workflow current....

Aug 2022
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Director

Functionality and Upgrades

The potential and quality of Epic's system are so broad. The system has met our needs in so many...

Aug 2022
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Director

Functionality and Upgrades

The product's complexity can present challenges at times. The system can be difficult for the end...

Aug 2022
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Director

Service and Support

Epic is always looking ahead at what is going to best meet the needs of their clients in the coming...

Aug 2022
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Manager

Functionality and Upgrades

A challenge we face with Epic’s system is the changing of technology that the vendor wants us to...

Aug 2022
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Director

Service and Support

Everyone from Epic is very responsive when providing us support.

Aug 2022
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Manager

Other Observations & Comments

Epic’s trainers are very knowledgeable. The documentation is good for the training plans they have...

Aug 2022
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Manager

Implementation and Training

Because of COVID-19, Epic transitioned from on-site training to virtual training. Before, there were...

Aug 2022
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Manager

Interfacing and Integration

EpicCare Ambulatory EMR’s communication between systems is very good. It has been very seamless in...

Aug 2022
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Manager

Service and Support

Epic tries to do a good job of taking ideas from their customer base. There is a voting process for...

Aug 2022
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Manager

Sales and Contracting

Epic has big initiatives that they release. There is a lot of good publicity and information...

Aug 2022
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Manager

Relationship

Epic assigned a BFF and a technical coordinator to our account, and it works very well to have them...

Aug 2022
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Manager

ROI / Cost (care and feeding)

Epic's product is not cheap, but we don't feel like Epic is gouging us inappropriately.

Jul 2022
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Manager

Functionality and Upgrades

I would buy the Epic EMR again. Epic delivered on the timeline they promised, and Epic is constantly...

Jul 2022
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Manager

Functionality and Upgrades

EpicCare Ambulatory EMR needs an improved ordering process. That is the crux of everything....

Jul 2022
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Manager

Service and Support

I don’t deal directly with Epic for support; that is all filtered through our team that works...

Jul 2022
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Manager

ROI / Cost (care and feeding)

I wouldn’t rate EpicCare Ambulatory EMR perfectly. The product is worth the money, but it could...

Jul 2022
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VP/Other Executive

Interfacing and Integration

The best part of the product is the integrated record. Our patients use the same record in our...

Jul 2022
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Manager

Other Observations & Comments

There are things that work well with EpicCare Ambulatory EMR, and there are things I don't like. If...

Jul 2022
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Manager

Functionality and Upgrades

We take care of computers more than we take care of patients, and that is wrong. We can create great...

Jul 2022
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Manager

Relationship

In my experience, Epic has been pretty good to work with. They obviously want to help us out. The...

Jul 2022
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Manager

Functionality and Upgrades

The system's rigidness has been challenging with regard to taking care of different types of...

Jul 2022
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Manager

Functionality and Upgrades

Providers used to take 90 seconds or so to document things, and now they take 15–20 minutes....

Jul 2022
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Manager

Service and Support

I don't work with anybody at Epic. I just send all my issues in with a ticket, and then we have...

Jul 2022
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Manager

Functionality and Upgrades

There is a challenge with cohesive cooperation between providers with the system. If a patient is in...

Jul 2022
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CIO

Relationship

With Epic, we are assigned an account executive that Epic calls our BFF because Epic likes cutesy...

Jul 2022
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CIO

Functionality and Upgrades

EpicCare Ambulatory EMR is very effective at getting the job done. The product captures information...

Jul 2022
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CIO

Technology

There needs to be closer integration with some of the system's telephony tools, such as IVR and...

Jul 2022
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CIO

Functionality and Upgrades

Epic releases quarterly upgrades. We have made an organizational decision that out of necessity we...

Jul 2022
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CIO

Other Observations & Comments

For the most part, the product works as promoted, but there are always things we discover that are a...

Jul 2022
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CIO

Service and Support

When talking to Epic’s support team, we are pretty savvy. The types of questions we ask are...

Jul 2022
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Manager

Functionality and Upgrades

I am pretty satisfied with Epic. I am new to Epic's product, but so far, it has been easy to use....

Jul 2022
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Manager

Lessons Learned

Epic is one of the leading software vendors in this area, and that is what I would tell a peer.

Jul 2022
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Manager

Future Outlook

I see my satisfaction going down in the future because there is a big change going on, and that...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

There are some things that Epic's system can’t do that we would like for it to be able to do. We are...

Jul 2022
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Director

Functionality and Upgrades

Epic has a very regimented and methodical way of doing not only monthly maintenance but also...

Jul 2022
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Director

Relationship

Epic is meeting our expectations. When they have promised something, they have delivered it.

Jul 2022
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Director

Relationship

I can reach out to anybody from Epic at any time. There are no issues there. I don't have to go...

Jul 2022
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Director

ROI / Cost (care and feeding)

Since we first turned Epic's system on, we have had virtually 100% uptime with the exception of when...

Jul 2022
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Director

ROI / Cost (care and feeding)

Epic doesn’t nickel-and-dime us to death. We are definitely getting the value that was promised and...

Jul 2022
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Director

Future Outlook

Things with Epic will stay the same over the next 12 months unless something drastic happens. I...

Jul 2022
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Director

Relationship

We have been very fortunate to work with the same folks over and over again. That has not been a bad...

Jul 2022
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CMIO

Interfacing and Integration

One of the benefits of using EpicCare Ambulatory EMR is the overall integration piece. Epic brings...

Jul 2022
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CMIO

ROI / Cost (care and feeding)

We pay a lot of money for EpicCare Ambulatory EMR, but we have been able to be really successful....

Jul 2022
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CMIO

Relationship

We have representatives for each of Epic’s modules, and they have given us way better support than...

Jul 2022
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Director

Service and Support

If someone talked to our CIO, our CIO would say they get very good support. From an IT standpoint...

Jul 2022
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Director

Functionality and Upgrades

I am very efficient at using Epic's system. I have built a lot of workarounds. The most important...

Jul 2022
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Director

Future Outlook

The HITECH act of 2009 gave the big vendors all the advantages and defined interoperability that...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

Epic’s upgrades are somewhat annual, but historically every upgrade results in an unintended outcome...

Jul 2022
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VP/Other Executive

Implementation and Training

The ease of use varies depending on the end user, and sometimes the users have different abilities...

Jul 2022
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VP/Other Executive

Other Observations & Comments

A hefty expense is associated with getting Epic's system.

Jul 2022
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CMIO

Relationship

Epic is aware of this, so it is not a blind spot, but there are so many different ways that users...

Jul 2022
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CMIO

Relationship

For the most part, we have a wonderful partnership with Epic. They are very responsive, and they...

Jul 2022
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CMIO

Implementation and Training

We have been successful with the implementation services that Epic provides. As far as training...

Jul 2022
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CMIO

Other Observations & Comments

There is always going to be a little room for Epic to improve on different needs. Epic tries to be...

Jul 2022
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Director

Functionality and Upgrades

We have looked at all of the EMRs. Epic is the best of a bad breed. They are better than Cerner, and...

Jul 2022
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Director

Functionality and Upgrades

It would help folks out a lot if Epic were to clean up some of their basic workbench reports and...

Jun 2022
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VP/Other Executive

Interfacing and Integration

In terms of interoperability, our challenge is not that Epic can't make their system interoperable....

Jun 2022
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CMIO

Functionality and Upgrades

Epic releases a version every quarter, so it is a struggle to keep up with upgrades.

Jun 2022
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Manager

Relationship

The end-user experience is generally pretty good. When we do ask for things, the vendor gets those...

Jun 2022
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Analyst/Coordinator

Interfacing and Integration

EpicCare Ambulatory EMR integrates too much. We have all kinds of things that people are doing with...

Jun 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We wanted to have a single solution rather than using multiple separate vendors. The decision was to...

Jun 2022
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VP/Other Executive

Relationship

Epic has been excellent; they bring so much to the table compared to our previous vendor. The...

Jun 2022
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CIO

Interfacing and Integration

We continue to struggle with data comparability and the way that Epic's systems play with other...

Jun 2022
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CIO

Relationship

Like other software companies, Epic's purpose is to make software and money. The purpose of my...

Jun 2022
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VP/Other Executive

Implementation and Training

Epic is great at training analysts, but I still don't think the training is perfect. The vendor...

Jun 2022
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VP/Other Executive

Interfacing and Integration

In the past when we used another EMR, we were unsuccessful at implementing the EMPI software. Since...

Jun 2022
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CMIO

Functionality and Upgrades

We would choose Epic's system again, but it is a very complex and expensive product. We love its...

Jun 2022
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CMIO

Implementation and Training

We have changed a lot of our training to mirror Epic's training because Epic's training is so...

Jun 2022
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CMIO

Service and Support

Epic has adopted a proactive notification process. They are now very good about notifying us of...

Jun 2022
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CMIO

Implementation and Training

Like everything else, the more that people use the system's inteface, the better they know it. The...

Jun 2022
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CMIO

Functionality and Upgrades

The solution provides a good assortment of functions for our patient specialties. It also presents...

Jun 2022
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CMIO

Functionality and Upgrades

I appreciate the system's extensions. We have done a lot of configurations with the system. The...

Jun 2022
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CMIO

Implementation and Training

The training materials Epic puts out are great, but when the vendor is training, they identify 10...

Jun 2022
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CMIO

Relationship

Epic is pretty good about reaching out to and staying connected with us.

Jun 2022
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Director

Functionality and Upgrades

The benefits of the system for providers are the system's ease of use and the access the system...

Jun 2022
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Director

Implementation and Training

The training component could use improvement. The EMR is a complex system, and having very thorough...

Jun 2022
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CIO

ROI / Cost (care and feeding)

Epic generally avoids nickel-and-diming, and we are definitely getting our money's worth, but there...

Jun 2022
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CIO

Relationship

We have regular meetings with a member of Epic's leadership, and that has been really valuable for us....

Jun 2022
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VP/Other Executive

Other Observations & Comments

The executive involvement with Epic is probably a little less than what we have with other vendors,...

Jun 2022
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VP/Other Executive

Technology

Epic's system is by far the best when compared with the other EMRs that I work with on the periphery...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The process for using the system is pretty good. Once in a while, we find a piece of information is...

Jun 2022
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Director

Functionality and Upgrades

There are a lot of different ways to get things done in the system. That can sometimes make things confusing....

Jun 2022
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Director

Functionality and Upgrades

The solution has a much better design than other EMRs. We spent a long time looking at other EMRs,...

Jun 2022
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Director

Functionality and Upgrades

My only major criticism of the system is with Honor Roll. That is a program that Epic offers that...

Jun 2022
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Manager

ROI / Cost (care and feeding)

With Epic, the charges are all very clear. There is the up-front cost and the recurring cost, but we...

Jun 2022
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Manager

Functionality and Upgrades

The EMR’s downfall is that there are multiple ways of doing things. The providers can find what...

Jun 2022
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Manager

Service and Support

Epic is proactive, especially with things like COVID-19; they were ready before we were with new...

Jun 2022
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Director

ROI / Cost (care and feeding)

The product is very expensive, and it is expensive because Epic is the top vendor in the industry....

Jun 2022
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Manager

Implementation and Training

Epic could have a more effective, robust workflow and training on use cases so that we can...

Jun 2022
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Manager

Other Observations & Comments

Epic has a request process where we can upload our ideas somewhere and people can vote on the ideas...

Jun 2022
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Manager

Other Observations & Comments

The product has a learning curve, but that learning curve isn't too difficult.

Jun 2022
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CIO

Functionality and Upgrades

Our clinics aren't the biggest fans of the workflows within the product. There is still a learning...

Jun 2022
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Director

ROI / Cost (care and feeding)

EpicCare Ambulatory EMR delivers tangible results. It is expensive, and there are a lot of things...

Jun 2022
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Director

Implementation and Training

Epic needs to streamline a lot of the processes that they have built into the system. There are...

Jun 2022
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CIO

Functionality and Upgrades

Our end users feel that they lost a little bit in their workflow on the ambulatory side. They aren't...

Jun 2022
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CIO

Functionality and Upgrades

When we do an upgrade with Epic, our downtime averages 40 minutes, and we can't complain about that...

Jun 2022
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CIO

Technology

The product's app is really awesome. It gives a lot of power to the patient in terms of getting...

Jun 2022
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CIO

Technology

Epic could look at some of the workflows and see how they could apply to different ambulatory...

Jun 2022
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VP/Other Executive

Implementation and Training

Because of COVID-19, training for EpicCare Ambulatory EMR is all done remotely or through a tip...

Jun 2022
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VP/Other Executive

Technology

We page our doctors using a different system, and I would like to have that functionality in...

Jun 2022
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Director

Relationship

The ambulatory experience has always been solid. We know a lot of people at Epic. We get proactive...

Jun 2022
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CNIO

Relationship

Epic is obviously the leading EMR vendor in the country. They are proactive, and they seem to be...

Jun 2022
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Manager

Functionality and Upgrades

Epic's system is never going to be an EMR that tries to capture all specialties and functionalities....

Jun 2022
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Manager

Other Observations & Comments

My level of satisfaction with Epic’s support depends on the person I get on a specific day.

Jun 2022
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Manager

Lessons Learned

For people who have used other EMRs, there is a big difference with Epic's EMR. We need a lot of...

Jun 2022
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Director

Functionality and Upgrades

We would like to have more messaging and reminder capabilities within the product. We want a simple...

Jun 2022
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Director

Service and Support

We have been going back and forth for several weeks with Epic as we have been tossed around their...

Jun 2022
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VP/Other Executive

Relationship

Epic does what they say that they will do. Things always go really well when we roll their systems out....

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The solution is expensive. I wish that Epic could bring their costs down.

Jun 2022
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VP/Other Executive

Interfacing and Integration

Epic's systems aren't known for integrating with other vendors' systems. It would be better if...

Jun 2022
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VP/Other Executive

Implementation and Training

The vendor could improve their training and support. EpicCare Ambulatory EMR isn't an easy system to...

Jun 2022
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Manager

Relationship

Epic’s strength is that they are doing their best to deliver a product that is patient-centric while...

Jun 2022
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Manager

Technology

Epic has a great active-user web. Epic does a lot of webinars. They make the technology as open as...

Jun 2022
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Manager

Functionality and Upgrades

Having more standard workflows in Epic's system would make things better. I know everyone wants...

Jun 2022
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Manager

Implementation and Training

When Epic comes out with upgrades, they have an opportunity to focus on what is really going to...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

For training purposes, we have our own Epic trainers. Training in Epic's system might be confusing...

Jun 2022
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Analyst/Coordinator

Technology

Epic's system is very rarely down, and if there is something going on, we know ahead of time that...

Jun 2022
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Analyst/Coordinator

Service and Support

Epic is not that accessible on the phone; they want us to send a ticket or an email. Epic seems to...

Jun 2022
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Manager

Service and Support

During the implementation, we got the best analysts that Epic had. After go-live, Epic kept those...

May 2022
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Manager

Implementation and Training

I don't think an organization can do a big bang implementation in a short time period and work from...

May 2022
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Manager

Implementation and Training

During the product’s implementation, Epic turned all the reports on, said they were good to go,...

May 2022
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Manager

Implementation and Training

If a physician creates a referral for a patient, they create an order, and that goes to a work...

May 2022
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Manager

Functionality and Upgrades

We are happier with Epic's system than we were with our previous product, but we have a lot of work...

May 2022
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Manager

Service and Support

Epic has a really good support model. Epic will tell us what their product's feature set is and what...

May 2022
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Manager

Functionality and Upgrades

Epic does their best to provide things for us, and the product is always being enhanced. Because of...

May 2022
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CMO

Service and Support

If things are going wrong with the system, Epic will escalate the issues to a higher-up.

May 2022
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CMO

Functionality and Upgrades

Epic has made developmental strides with their acute care solution, but they have started to focus...

May 2022
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CMO

Relationship

Epic provides really nice quarterly reports on how we are doing.

May 2022
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Manager

Relationship

Overall, I am super satisfied with our Epic system. The functionality is great, and we enjoy our...

May 2022
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CIO

Future Outlook

EpicCare Ambulatory EMR works, but the use of the tool could be more efficient. The secret to...

May 2022
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CIO

Functionality and Upgrades

EpicCare Ambulatory EMR has required a few more FTEs and Boost resources, so the system needs a bit...

May 2022
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CIO

ROI / Cost (care and feeding)

I would buy EpicCare Ambulatory EMR again at a discount. Epic cannot keep charging us more. However,...

May 2022
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CIO

Other Observations & Comments

We trained on Epic’s foundation system, and it was better than good enough. But that system was not...

May 2022
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CIO

Relationship

Epic is fantastic at meeting expectations. Epic does not mislead us; they go out of their way to...

May 2022
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CIO

Interfacing and Integration

There is a lot of work required to integrate third-party systems with the Epic system, and that...

May 2022
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CIO

Service and Support

Epic does very well at delivering new technology. The best example of that was that at the height of...

May 2022
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CIO

Relationship

I feel very comfortable with Epic’s executive involvement. Not only do I have access to executives,...

May 2022
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CIO

ROI / Cost (care and feeding)

Epic's product is so full of metrics, and Epic lives by the metrics, so that makes it easy for us to...

May 2022
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Manager

Interfacing and Integration

I can’t think of anything I wish Epic would do better at with integration with third-party systems....

May 2022
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Manager

Functionality and Upgrades

Epic's system is so robust, and it does a lot of everything. We try to minimize the number of...

May 2022
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CMIO

Functionality and Upgrades

The workflow in the system is still a bit cumbersome because the EMR is really constructed around...

May 2022
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CMIO

Interfacing and Integration

The system is very thorough, and that supports what primary care physicians frequently need. One of...

May 2022
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CMIO

Other Observations & Comments

What EpicCare Ambulatory EMR is today and what EpicCare Ambulatory EMR was five years ago has...

May 2022
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CMIO

Implementation and Training

We struggle with ongoing training. The system requires so much training to keep people current.

May 2022
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CIO

Service and Support

I reached out to my Epic counterpart recently for some help with some decisions we are making with...

May 2022
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CIO

Service and Support

It has been really quiet on the EHR front for us. Our upgrades go well, and we are trudging our way...

May 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have to purchase certain licenses for certain components. There are separate licenses that aren't...

May 2022
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Analyst/Coordinator

Technology

Epic is at the forefront of technology, but it is important to stay current all the time, and that...

May 2022
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Analyst/Coordinator

Relationship

I go to a meeting with somebody from Epic, but I am just there to listen mostly, so I don't really...

May 2022
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Analyst/Coordinator

Implementation and Training

Epic insists we do the training before we actually use the application, so that is why we are...

May 2022
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Analyst/Coordinator

Implementation and Training

Epic will probably require users to go to their campus to train, but I trained during the COVID-19...

May 2022
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Analyst/Coordinator

Lessons Learned

EpicCare Ambulatory EMR is a bigger program than we really need. I know that it is inclusive, but...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

If we have a new regulation, we have to have it built and integrated into the system. We have to...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

Epic could focus on improving the system's ease of use. There are more steps than there were in our...

May 2022
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Physician

Interfacing and Integration

In EpicCare Ambulatory EMR, I like the ability to communicate with referring physicians and other...

May 2022
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Physician

Technology

If we see somebody who needs to do blood work and goes to the main labs, the results do appear in...

May 2022
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Physician

Service and Support

When there is a problem, I have a number that I can call for assistance.

May 2022
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Physician

Functionality and Upgrades

Several months ago, I was less satisfied with the Epic system's ease of use, but now I am getting...

May 2022
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Manager

ROI / Cost (care and feeding)

Epic has made a lot of improvements over the last few years. Epic does a good job of helping us get...

May 2022
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Director

Relationship

We don't meet with Epic; things have to go through our product specialist. But I am not...

May 2022
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Manager

Service and Support

Epic's support is timely; the support is just a process for Epic. The communication is big and...

May 2022
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Physician

Other Observations & Comments

Epic is still catching up in our specialty specifically. There seems to be more activity on...

Apr 2022
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Physician

Functionality and Upgrades

New technology is never fast enough. We want it all; we want everything that is coming right now....

Apr 2022
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Physician

Functionality and Upgrades

Compared to other products, EpicCare Ambulatory EMR is a lot easier to use and has a lot broader...

Apr 2022
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Physician

Relationship

Sometimes a timeline will slip, but Epic is usually fairly transparent. When Epic tells us what they...

Apr 2022
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Physician

Interfacing and Integration

From listening to other folks talk about projects they have worked on in terms of interface...

Apr 2022
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Manager

Relationship

Epic did things for geofencing and whatnot during the pandemic. That was pretty big.

Apr 2022
||
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Manager

Functionality and Upgrades

We do quarterly updates with all of Epic's TS people. That is good.

Apr 2022
||
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Manager

Interfacing and Integration

We need to integrate one of our other machines to EpicCare Ambulatory EMR in order to scan pictures,...

Apr 2022
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Manager

Functionality and Upgrades

The EMR supports patient-centered care. Epic has done a very good job of hitting all the bullet...

Apr 2022
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Manager

Service and Support

Epic should continue to focus on the quality of their service and support. That is important. I am...

Apr 2022
||
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Manager

Other Observations & Comments

The ease of use is important, especially for the providers. They want something that is easy to use....

Apr 2022
||
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Manager

Functionality and Upgrades

As a host site, building things and pushing them out to our Community Connect sites is pretty easy....

Apr 2022
||
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Manager

Service and Support

The Community Connect experience has been getting better. Like everything with Epic, they take our...

Apr 2022
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Analyst/Coordinator

Service and Support

Sometimes a build is required in the product where if we don't work with technical support people,...

Apr 2022
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Analyst/Coordinator

Interfacing and Integration

Epic helps us as much as they can with integration. We are switching to other products that...

Apr 2022
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Analyst/Coordinator

Other Observations & Comments

Epic is an out-of-the-box product, but then every facility takes what Epic gives them and makes it...

Apr 2022
||
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Analyst/Coordinator

Functionality and Upgrades

The product can be challenging at times for end users. Epic is striving to add new technologies to...

Apr 2022
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Analyst/Coordinator

Relationship

We don't have any issues with Epic’s quality of service. We are in constant contact with them, so we...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

We have noticed more follow-up issues reported by Epic with recent quarterly upgrades. It seems like...

Apr 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Epic tends to have surcharges for different things that they pressure a company to implement. There...

Apr 2022
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Analyst/Coordinator

Relationship

We can put in enhancement requests; the whole Epic community can do that. Then Epic prioritizes...

Apr 2022
||
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Analyst/Coordinator

Implementation and Training

In terms of training materials, Epic has good webinars. There is a Q&A session in each webinar so...

Apr 2022
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CMIO

Lessons Learned

Epic's solution is rated the top product, and I agree with that. In terms of a total solution for an...

Mar 2022
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CMIO

Relationship

Epic keeps their promises for the most part. If there is something they can’t do, they are usually...

Mar 2022
||
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CMIO

Functionality and Upgrades

The reporting can be improved. It has come a long way, but it is still a challenge. We would like to...

Mar 2022
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VP/Other Executive

Interfacing and Integration

The product has integrated with a lot of other EMRs that are not part of the Epic network. So the...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

Epic is a very stable environment, and things are well tested before they are brought out so that...

Mar 2022
||
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VP/Other Executive

Functionality and Upgrades

The product is easy to use. The problem is that there are so many ways to do something with this...

Mar 2022
||
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VP/Other Executive

Functionality and Upgrades

I have worked with Cerner in the past, and there was a night-and-day difference in using their...

Mar 2022
||
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VP/Other Executive

Implementation and Training

Epic’s training is good, but it is not done by clinical people. So the trainers understand how the...

Mar 2022
||
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VP/Other Executive

Interfacing and Integration

The product certainly does what it says it does, but it doesn't do everything we want it to do. Epic...

Mar 2022
||
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VP/Other Executive

Functionality and Upgrades

When it comes to functionality, we are in that quagmire between what happens locally and what...

Mar 2022
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VP/Other Executive

Future Outlook

Epic has their own version of Siri where we can tell the system to write progress notes, and it...

Mar 2022
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VP/Other Executive

Service and Support

We have our own group of people at Epic that we have access to. They provide great support. I get...

Mar 2022
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VP/Other Executive

Lessons Learned

My lower score for the implementation services is not because of Epic; it is more because of our...

Mar 2022
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Manager

Functionality and Upgrades

The EMR cuts off the patient visit date at midnight, but in an outpatient setting, we see patients...

Mar 2022
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