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EpicCare Ambulatory EMR Comments
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User Commentary

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Manager

Implementation and Training

Epic is very hands on, they held our hands literally from the time we initiated the contract all the...

Jan 2021
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Manager

Relationship

Epic is very effective. They are very on top of things. Epic won’t take their foot off us. They make...

Jan 2021
(0)
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Manager

Implementation and Training

We needed Epic to slow down. Their leaders make a lot of decisions and then they are out. There is a...

Jan 2021
(0)
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CIO

Functionality and Upgrades

I love the way that Epic does their upgrades now. They have done really well with quarterly...

Jan 2021
(0)
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CIO

ROI / Cost (care and feeding)

The system is expensive, but we get the whole package. We have been able to take upgrades even with...

Jan 2021
(0)
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VP/Other Executive

Service and Support

I was really impressed with how Epic responded to COVID-19. When COVID-19 started, Epic stopped...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

Epic doesn’t have capabilities with regards to those who aren’t patients. It would be nice to see...

Jan 2021
(0)
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Manager

Relationship

We have a really good working relationship with our BFFs. They are very easy to reach whenever I...

Jan 2021
(0)
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Manager

Service and Support

Our BFFs and Epic's technical team really help drive a solution. Epic is always engaged, and I have...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

As soon as COVID-19 hit, Epic started development and brought in the COVID-19 executive dashboard....

Jan 2021
(0)
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 or  to see details.

Manager

Implementation and Training

For COVID-19, Epic switched their in-person classes to online classes. I have had multiple people go...

Jan 2021
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Obviously, learning something new is always difficult, but now that folks are using the system, it...

Jan 2021
(0)
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Manager

Future Outlook

We will definitely continue using EpicCare Ambulatory EMR. That is nonnegotiable. We have very...

Jan 2021
(0)
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Manager

Relationship

For a lot of folks who have issues with Epic, the issues really come down to Epic being able to do...

Jan 2021
(0)
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Manager

Functionality and Upgrades

Epic's support of patient-centered care is definitely getting better. Epic has heard a lot of...

Jan 2021
(0)
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Manager

Functionality and Upgrades

It is key for Epic to build out the user experience to be simpler. We have so many different options...

Jan 2021
(0)
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CMIO

Other Observations & Comments

Epic's success in the marketplace in the past was largely predicated on how flexible the product...

Jan 2021
(0)
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CMIO

Other Observations & Comments

Epic needs to be recognizing some of the challenges around having an operational consensus once we...

Jan 2021
(0)
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CMIO

Relationship

Epic has been helpful, and they are learning along the way as well. They are helpful in the sense...

Jan 2021
(0)
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CMIO

Implementation and Training

Epic is helpful with providing some learning materials. They have the It's Possible series, which...

Jan 2021
(0)
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CMIO

Functionality and Upgrades

Epic has some opportunities that they need to develop right now. Those opportunities are...

Jan 2021
(0)
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CMIO

Functionality and Upgrades

Given the enormity of projects like ours, the project has to follow the usual requirements of change...

Jan 2021
(0)
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Manager

Interfacing and Integration

I typically only view in EpicCare Ambulatory EMR. It is easy to find anything I am looking for...

Jan 2021
(0)
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Physician

Relationship

Epic keeps their promises. They release frequent updates. When there is a major update, Epic...

Jan 2021
(0)
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Physician

Functionality and Upgrades

If I had the power to make the decision, I would not buy the EMR. It isn't very user friendly. The...

Jan 2021
(0)
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CMIO

Functionality and Upgrades

Things with this product are going really well. I don't have much on my wish list because Epic has...

Dec 2020
(0)
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Physician

Functionality and Upgrades

EpicCare Ambulatory EMR is an intuitive system. We have been able to make many customizations.

Dec 2020
(0)
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Physician

Service and Support

Support from Epic is very good. They are helpful, supportive, and knowledgeable, and I really do not...

Dec 2020
(0)
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CIO

Service and Support

Things are going well on the ambulatory side, but we have run into some confusion. When we went...

Dec 2020
(0)
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Analyst/Coordinator

Lessons Learned

The system has a lot of functionality and can be very customizable, but the customization comes with...

Nov 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

EpicCare Ambulatory EMR is a great product. The main issue we have is with Epic's certification...

Nov 2020
(0)
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CMIO

Relationship

The vendor is very good at bringing new technology and bringing it in once we are ready to use it....

Nov 2020
(0)
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CMIO

Interfacing and Integration

The solution is definitely complex, but EpicCare Ambulatory EMR's integration with Care Everywhere...

Nov 2020
(0)
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CMIO

Functionality and Upgrades

The system is complex. It is trying to herd a bunch of users to use the system in the correct way...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We would like Epic to focus on technology development. We are always interested in improving the...

Nov 2020
(0)
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VP/Other Executive

Implementation and Training

Epic is constantly pushing out quarterly updates in development to try and improve their product....

Nov 2020
(0)
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VP/Other Executive

Interfacing and Integration

I like this product for the ease of use for the clinicians and the integration with all of the other...

Nov 2020
(0)
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VP/Other Executive

Implementation and Training

The training is really up to the individual company. We have a policy that we have our people...

Nov 2020
(0)
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CMIO

Relationship

Epic's support is nuanced. They have the BFF structure, and our BFF is fantastic, but trying to get...

Nov 2020
(0)
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CMIO

Service and Support

There is a lot of turnover with Epic's people. I have gotten very good at taking pictures of the...

Nov 2020
(0)
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CMIO

ROI / Cost (care and feeding)

It is up to us to drive a lot of the tangible outcomes. A lot of our success is due to what we have...

Nov 2020
(0)
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CMIO

Relationship

Epic has been very nice to us during the COVID-19 pandemic by dropping charges. Epic is the best...

Nov 2020
(0)
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 or  to see details.

CMIO

ROI / Cost (care and feeding)

Epic is so expensive. For an organization of our size, the product is a huge chunk of change. We had...

Nov 2020
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

We still don't have smart data elements in the physical therapy module for range of motion. If a...

Nov 2020
(0)
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CMIO

Implementation and Training

We have affiliated groups that aren't on Epic's platform but aspire to be. We have shown those...

Nov 2020
(0)
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CMIO

Functionality and Upgrades

Epic has so many orientation options that customers can become disoriented. If I want to look at one...

Nov 2020
(0)
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Physician

Implementation and Training

I have done a lot of training and classes with Epic. I work with providers and the IT team to try to...

Nov 2020
(0)
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Physician

Functionality and Upgrades

In general, EpicCare Ambulatory EMR is probably one of the better products out there because of its...

Nov 2020
(0)
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Physician

Implementation and Training

With the way that EpicCare Ambulatory EMR is set up, there are several ways to do different things....

Nov 2020
(0)
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Physician

Relationship

Epic's executive involvement is pretty high. The executives are accessible to me.

Nov 2020
(0)
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Director

Service and Support

Overall, we have had a very good relationship with Epic and the product we use. Epic's support is...

Nov 2020
(0)
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Director

Interfacing and Integration

The beauty of the Epic system is that it is integrated. The downside of Epic is that the product is...

Nov 2020
(0)
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Director

Lessons Learned

Epic definitely charges for everything, but I want to qualify that because I need to give credit...

Nov 2020
(0)
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Director

Implementation and Training

I have heard that a lot of times, the training classes are basic. People learn much more after the...

Nov 2020
(0)
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Director

Lessons Learned

One of the biggest issues is that while Epic's support is very good, the turnover for the support...

Nov 2020
(0)
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Director

Functionality and Upgrades

The system does a pretty good job of supporting patient-centered care. I would like Epic to focus on...

Oct 2020
(0)
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 or  to see details.

Director

Implementation and Training

We received initial training from Epic, but it was more generic. There is a benefit to users...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The workflow in EpicCare Ambulatory EMR works very well. There could probably be some improvements...

Oct 2020
(0)
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Director

Functionality and Upgrades

One thing that Epic could improve is the system's ease of use. In Epic's system, there are 10 ways...

Oct 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

We had no issues with the EpicCare Ambulatory EMR implementation. Epic recently moved to a more...

Oct 2020
(0)
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Director

Functionality and Upgrades

Overall, EpicCare Ambulatory EMR is a very easy system to use. It is a very well established product...

Oct 2020
(0)
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 or  to see details.

Director

Interfacing and Integration

There are gaps in Epic's ability to pull and integrate external data and to leverage data from...

Oct 2020
(0)
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Director

Functionality and Upgrades

The system's ease of use depends on the user. I look at where Epic has been over the last several...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

I would give Epic a high mark on delivering new technology. I think that their overall focus and...

Oct 2020
(0)
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 or  to see details.

Director

Service and Support

Epic's executive involvement is very good. I think that they are engaged, and they listen to us. I...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We usually manage all our training internally. Epic does supply foundational training materials and...

Oct 2020
(0)
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 or  to see details.

CIO

Relationship

Epic is trying to be responsive to our organization and the needs that we have. Epic guides us in...

Sep 2020
(0)
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 or  to see details.

CMIO

Other Observations & Comments

My boss is not a huge fan of Epic. This individual thinks that people who get software from Epic are...

Sep 2020
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

I am interested in knowing how other organizations that use Epic are doing with the quarterly and...

Sep 2020
(0)
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 or  to see details.

Director

Service and Support

EpicCare Ambulatory EMR is very good, but some stability and support would be helpful.

Sep 2020
(0)
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Director

Functionality and Upgrades

Opinions about EpicCare Ambulatory EMR seem to depend on who is talking. For instance, my doctors...

Sep 2020
(0)
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Director

Interfacing and Integration

Epic is quite good when it comes to interoperability. I don't think that there is anyone out there...

Sep 2020
(0)
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 or  to see details.

CMIO

Service and Support

Epic is very hands on and proactive. We have regular calls with them, and we have hours of...

Sep 2020
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

With Epic, patient care goes across the continuum. When we document medications, allergies, and...

Sep 2020
(0)
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Physician

Future Outlook

In terms of the vendor centering the product around patient care, the system is just a little bit...

Sep 2020
(0)
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Physician

Other Observations & Comments

The top three things I want the vendor to focus on are quality, tangible outcomes, and basic product...

Sep 2020
(0)
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Physician

Functionality and Upgrades

I would buy the system again. It is part of our organization's strategy. I think there are some...

Sep 2020
(0)
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Physician

Relationship

The vendor is careful to not overpromise. I sometimes wish they could address some of the priority...

Sep 2020
(0)
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Physician

Relationship

We are able to reach out to the vendor's executives. We have their cell phone numbers, although we...

Sep 2020
(0)
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Physician

Future Outlook

I have to give the system a pretty low score for driving tangible outcomes, especially from a...

Sep 2020
(0)
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Physician

Service and Support

The vendor has done a lot to support us during the COVID-19 crisis. We were well supported. I never...

Sep 2020
(0)
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 or  to see details.

Physician

Implementation and Training

We recently made the switch to Storyboard, and I do think it is an improvement. The transition was...

Sep 2020
(0)
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Physician

Functionality and Upgrades

Within our division, we worked pretty hard to train people, and we offered one-on-one sessions with...

Sep 2020
(0)
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Physician

Functionality and Upgrades

I wish some of the analytics in the system were better and more easily accessible. I wish there were...

Sep 2020
(0)
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CMIO

Interfacing and Integration

The software works very well in terms of capturing a longitudinal view of patients with the data...

Sep 2020
(0)
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 or  to see details.

VP/Other Executive

Service and Support

Epic has been amazing through COVID-19. They made certain modules that they would normally charge us...

Sep 2020
(0)
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 or  to see details.

VP/Other Executive

Lessons Learned

Some of Epic's solutions aren't as elegant as others are. We have clients who are technology...

Sep 2020
(0)
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 or  to see details.

VP/Other Executive

Interfacing and Integration

We have PCMHs across the country, and we exceeded our goals there. We actually have performance...

Sep 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Every EMR vendor needs to continue to work on their ease of use. That needs to be a top priority for...

Sep 2020
(0)
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VP/Other Executive

Other Observations & Comments

We are getting ready to undertake a lot of initiatives that have to do with Epic and internal things...

Sep 2020
(0)
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VP/Other Executive

Implementation and Training

The training is a self-paced thing. There is a cost to it. It is different. I know why Epic is...

Sep 2020
(0)
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VP/Other Executive

Service and Support

Our technical support people from Epic are amazing. We have multiple people assigned to us. One of...

Sep 2020
(0)
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Director

Functionality and Upgrades

Epic has done a lot of work on the system. They went to quarterly updates, and I think Epic really...

Sep 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

If the decision were up to me, I would purchase the system again. I like the functionality. I love...

Sep 2020
(0)
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 or  to see details.

Director

Relationship

Epic is very proactive. If something comes up and Epic notices a bug, they tell us whether the bug...

Sep 2020
(0)
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Director

Lessons Learned

There are eighty-seven different ways to do one thing. Oftentimes, it is just better to have one way...

Sep 2020
(0)
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Director

ROI / Cost (care and feeding)

We have received our money's worth, but EpicCare Ambulatory EMR definitely costs a lot of money.

Sep 2020
(0)
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CMIO

ROI / Cost (care and feeding)

I would buy the Epic system again. I think it is heads and shoulders above other systems. The...

Sep 2020
(0)
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 or  to see details.

CMIO

ROI / Cost (care and feeding)

Epic can charge enough upfront to avoid nickel-and-diming. They have nickel-and-dimed on things in...

Sep 2020
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

There are a lot of wonderful tools that need to be customized to actually be usable. I want there to...

Sep 2020
(0)
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CMIO

Relationship

Epic assisted us during COVID-19, but they were taken by surprise as much as the rest of us. I have...

Sep 2020
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

I think the Epic system could be a little slicker on the patient-facing side, but the vendor has led...

Sep 2020
(0)
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Manager

Functionality and Upgrades

We can't imagine using anything but the Epic system. I spend most of my time on the ambulatory side...

Sep 2020
(0)
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Manager

Technology

The vendor is doing a good job of providing new technology to meet our needs. We have a technical...

Sep 2020
(0)
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Manager

Relationship

Epic's support could use some help in being more proactive across the board. Once we say something,...

Sep 2020
(0)
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Manager

Service and Support

The vendor has been really good about supporting us during the COVID-19 crisis. They have...

Sep 2020
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

Epic keeps their promises with an asterisk that they don’t always get things done in the time frame...

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

Epic did a pretty decent job during the COVID-19 crisis. They responded as rapidly as they could...

Sep 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

In my position, Epic's system does a great job supporting patient-centered care, but a provider who...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I have a number of issues with the Epic updates that we have to take. We used to have to do them...

Sep 2020
(0)
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Analyst/Coordinator

Implementation and Training

Epic’s training is a pain point. We have to do recertifications every few years now, and those are...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We can take the Epic foundation build and put it in production, and it will work, but our end users...

Sep 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

I have only seen one rival of Epic's solution, but that system is a hot mess. If we had to choose...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

For my end users, I would rate Epic's solution very high for ease of use. I customize the system,...

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

Our ambulatory team is extremely lucky when it comes to the support for Epic's system. We have a few...

Sep 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

I would rate Epic really low in terms of being proactive because it is their job to be reactionary.

Sep 2020
(0)
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Analyst/Coordinator

Relationship

Epic does a good job with executive involvement. I don’t even know the person I have been involved...

Sep 2020
(0)
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 or  to see details.

Analyst/Coordinator

Future Outlook

My satisfaction with Epic over the next 12 months will most likely stay the same. My tech support...

Sep 2020
(0)
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Analyst/Coordinator

Lessons Learned

My top priorities for Epic’s system are the ease of use and the product working as it is supposed to...

Sep 2020
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CMIO

ROI / Cost (care and feeding)

The Epic package is pretty substantial, and then there are some additional add-ons that we pay for....

Sep 2020
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CMIO

Functionality and Upgrades

The content and the upgrade process could probably be a little better.

Sep 2020
(0)
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CMIO

Service and Support

Epic is outstanding with their ongoing support. The vendor has been very supportive during the...

Sep 2020
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Director

Service and Support

Epic’s support through the COVID-19 crisis has been good. We meet with an Epic analyst on a regular...

Sep 2020
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Director

Functionality and Upgrades

In terms of the system supporting patient-centered care, there are aspects of our work that we have...

Sep 2020
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Director

Functionality and Upgrades

There are some aspects of the system that are somewhat intuitive. Other things can be found in...

Sep 2020
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Director

Service and Support

When it comes to the current functionality meeting our needs, we still definitely need the regularly...

Sep 2020
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Director

Functionality and Upgrades

In terms of proactive service, it feels like we are always a little reactive. There might be an...

Sep 2020
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Director

Other Observations & Comments

The problems we have had during the COVID-19 pandemic haven't been related to the Epic system. They...

Sep 2020
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Director

Other Observations & Comments

The only way the product produces a hindrance around patient care is when people are focused on...

Sep 2020
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Director

Relationship

Epic does keep their promises. I suppose there are some promises that are made to people that I...

Sep 2020
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Director

Functionality and Upgrades

The upgrades to the product have gotten better over time. They used to be more problematic. The last...

Sep 2020
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Director

Service and Support

The vendor's phone and web support is pretty good. We have a really good IT department and a lot of...

Sep 2020
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CMIO

ROI / Cost (care and feeding)

I haven't noticed nickel-and-diming with any of the vendors we use. Epic's system is an expensive...

Sep 2020
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CMIO

Functionality and Upgrades

The ambulatory EMR is the same thing as the inpatient EMR, although there are competitors whose...

Sep 2020
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Physician

Functionality and Upgrades

I find the system to be very usable, but I am also a pretty computer-literate person. I definitely...

Sep 2020
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Physician

Other Observations & Comments

With our quarterly update cycle, electronic learning is available for the providers. There are...

Sep 2020
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Physician

Functionality and Upgrades

The biggest strength of the system is the amount of customization at the individual provider level....

Sep 2020
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Physician

Functionality and Upgrades

When it comes to the things I am exposed to, Epic's training is good. Due to the upgrade cycle, some...

Sep 2020
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Physician

Implementation and Training

The training resources are pretty good. In our system, there is not much provider exposure to...

Sep 2020
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Physician

Implementation and Training

The implementation services seem good, but I am not directly involved in the implementation work for...

Sep 2020
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Physician

Functionality and Upgrades

A weakness is the robustness of features. Overall, the basic things are there. For specific things,...

Sep 2020
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Physician

Functionality and Upgrades

The system’s strengths are its flexibility and the ability to customize things. We have been able to...

Sep 2020
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Physician

Functionality and Upgrades

It is a little difficult to follow chronic issues in children over time, so there isn't necessarily...

Sep 2020
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Physician

Other Observations & Comments

The system's ability to support our integration goals is pretty good but not perfect. The things...

Sep 2020
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VP/Other Executive

Other Observations & Comments

The vendor has continued to develop, but things are changing so rapidly in healthcare. The vendor...

Aug 2020
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VP/Other Executive

ROI / Cost (care and feeding)

I would like for Epic to focus on the price of the product, tangible outcomes, and technology.

Aug 2020
(0)
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VP/Other Executive

Implementation and Training

The vendor doesn't really do much training. They do with upgrades, but we really had to build the...

Aug 2020
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VP/Other Executive

Service and Support

I really like the vendor's support. With some of the new regulatory requirements, the vendor starts...

Aug 2020
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Physician

ROI / Cost (care and feeding)

Everything that Epic has done due to COVID-19 has been free. That has been really good of them.

Aug 2020
(0)
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Physician

Functionality and Upgrades

The Epic system is the best of the crowd, but it isn't good enough. Compared to the other EHRs out...

Aug 2020
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Physician

Implementation and Training

Epic uses the train-the-trainer model for their frontline training. They have lots of training for...

Aug 2020
(0)
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Physician

Functionality and Upgrades

I would like there to be better usability, and I would like Epic to use AI to help with that...

Aug 2020
(0)
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CMO

Lessons Learned

The beauty and also the beast of Epic is that they allow a fair amount of user flexibility, but the...

Aug 2020
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Analyst/Coordinator

Technology

I haven’t really had a lot of issues with Epic’s system. When we do have an issue, our IT department...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The only issue that I have with Epic is that there are 10 ways to do one thing. People are confused...

Aug 2020
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CMO

Functionality and Upgrades

With Epic, the original rollout was awesome, and the subsequent upgrades were good. We are a fairly...

Aug 2020
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CMO

ROI / Cost (care and feeding)

Epic has a pretty robust full-service product. Nickel-and-diming was part of the challenge with our...

Aug 2020
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CMO

Interfacing and Integration

When working with places that are also using Epic, the integration and interoperability are really...

Aug 2020
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Manager

Lessons Learned

When an organization is initially implementing EpicCare Ambulatory EMR, they need to understand that...

Aug 2020
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Manager

Implementation and Training

The reason I rate Epic low for training is that the training should be focused on clinical care....

Aug 2020
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Manager

Service and Support

With COVID-19, there is a lot of required reporting, and Epic's ability to adapt and support us in...

Aug 2020
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Manager

Technology

Epic is stale in terms of delivering new technology. I would still recommend them, though. The...

Aug 2020
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Manager

Service and Support

Epic is very big, and they wield a lot of power and clout. I am not sure that their focus is on...

Aug 2020
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Manager

Functionality and Upgrades

The information on the ambulatory side for determining the status of screens, the checkups, and the...

Aug 2020
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CIO

ROI / Cost (care and feeding)

Epic doesn't nickel-and-dime, especially considering the COVID-19 functionality that they gave us...

Jul 2020
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CIO

Technology

The product would be easier for end users if the vendor took a step back and really looked at how...

Jul 2020
(0)
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CIO

Interfacing and Integration

We are working on a couple of integrations with the Epic system, and they have been seamless and easy....

Jul 2020
(0)
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CIO

Other Observations & Comments

I don't think my satisfaction will change much over the next 12 months. If there were a better...

Jul 2020
(0)
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CMIO

Implementation and Training

We learned that following Epic's advice during the implementation was a very good practice. When we...

Jul 2020
(0)
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CMIO

Implementation and Training

I noticed that when we implemented our ambulatory EMR, the environment was very different from our...

Jul 2020
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CIO

Service and Support

Throughout COVID-19, Epic was really responsive and did a really good job of communicating things...

Jul 2020
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CIO

Functionality and Upgrades

The updates come so fast now. I can't keep up. Epic does quarterly releases, but we are behind, so...

Jul 2020
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Manager

Other Observations & Comments

EMRs are very much used for billing purposes, and sometimes there are redundancies within workflows...

Jul 2020
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Manager

Functionality and Upgrades

Epic has a closed system. Epic is very guarded in terms of sharing data with others in order to make...

Jul 2020
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Manager

Relationship

Vendor relations ultimately come from the top down with Epic and are very much a corporate policy...

Jul 2020
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Manager

ROI / Cost (care and feeding)

Epic’s system is cost prohibitive. Getting it on our own is a huge expense. We don’t see a lot of...

Jul 2020
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Manager

Service and Support

We have had some things rolled out via Epic that have been useful, but it would have been nicer to...

Jul 2020
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Manager

Implementation and Training

Epic did a really good job of explaining things during their implementation, and upgrades are smooth...

Jul 2020
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Manager

Interfacing and Integration

A closed environment causes some problems. There is some interfacing that can happen, depending on...

Jul 2020
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Manager

Win/Loss - Why they were selected (by current clients)

Our organization chose Epic because they are the industry leader. The solution essentially works as...

Jul 2020
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Manager

Functionality and Upgrades

The system is very complicated. The nice thing is that there are portals to everything. We can get...

Jul 2020
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Manager

Service and Support

Epic has a very robust support team that can usually solve issues for us pretty quickly.

Jul 2020
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Manager

Other Observations & Comments

Epic drives tangible outcomes well. I may be a little too philosophical about why I don't score them...

Jul 2020
(0)
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Manager

Technology

In a vacuum, I may not be as likely to recommend the system. But I would absolutely recommend it...

Jul 2020
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CIO

Relationship

Epic went from being a nice company to work with to being a behemoth. I think this past year was the...

Jul 2020
(0)
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Physician

Other Observations & Comments

Our EMR is a decent system with a lot of great things. The main problem with it is that it isn't...

Jun 2020
(0)
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Physician

Functionality and Upgrades

The EMR requires too many clicks to get around. That is one thing my physicians complain about.

Jun 2020
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Physician

Service and Support

Epic's support people do a good job. They are right there helping us with anything we need.

Jun 2020
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Director

Service and Support

The biggest challenge with Epic is the kids that they hire. Epic's entire deployment staff is made...

Jun 2020
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CIO

Functionality and Upgrades

We do okay with Epic. The system isn't perfect. We had another vendor’s system, and we owned the...

Jun 2020
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CNO

Service and Support

We are doing a ton of work with Epic when it comes to COVID-19. They are helping us with potentially...

Jun 2020
(0)
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CNO

Functionality and Upgrades

Part of Epic's secret sauce is their consistency. Epic holds us to the standard build. We aren't one...

Jun 2020
(0)
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CNO

Functionality and Upgrades

Epic's weakest piece is their analytics. God love them for continuing to try. We have found it to be...

Jun 2020
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CIO

ROI / Cost (care and feeding)

Epic doesn’t nickel-and-dime. But in terms of receiving our money’s worth, Epic is too expensive.

Jun 2020
(0)
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CIO

Relationship

I think Epic is easier to deal with than other vendors, even though they have a lot of green people...

Jun 2020
(0)
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Director

Technology

With COVID-19, Epic has been impressive in helping us bring up things rapidly. Epic's system is now...

Jun 2020
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Director

Relationship

We have regular calls with our BFF and regular meetings with Epic. Epic is staying very connected...

Jun 2020
(0)
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Director

Technology

Some of Epic's models are not exactly valid yet. They really have to be tested and tweaked, and some...

Jun 2020
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Director

Future Outlook

The product is definitely part of our long-term plans. We have invested a lot of money into the...

Jun 2020
(0)
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Director

Implementation and Training

The Epic implementation team was really useful, but in the end, we had to do our own research and...

Jun 2020
(0)
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Director

Functionality and Upgrades

There are fewer complexities in Epic's ambulatory EMR, and that makes the ease of use better than...

Jun 2020
(0)
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CIO

Implementation and Training

We recently went live with the product, so there has been a flurry of activity. We had a very smooth...

May 2020
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CIO

Functionality and Upgrades

The orders on touch results still integrate, and that isn’t any worse than what we previously had....

May 2020
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CIO

Other Observations & Comments

Epic is the only viable game in town. They are not perfect, but they are the most viable. I would...

May 2020
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Director

Other Observations & Comments

Epic does a lot of upgrades. They don't charge for every little thing, but when we want to modify or...

May 2020
(0)
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Director

Implementation and Training

During the training, my team members had good experiences, and they learned a lot. Epic's training...

May 2020
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Director

Functionality and Upgrades

Epic's system is very user friendly. The patient information is presented very well visually, and we...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

We get software updates from Epic every week about COVID-19. Epic has built a registry to help us...

May 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

Overall, I think everyone is pretty happy with the Epic system. I wasn't very involved before we had...

May 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Epic definitely caters to the hospital side. They sell to hospitals and not to individual providers....

May 2020
(0)
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Analyst/Coordinator

Implementation and Training

The education program for the training staff and IT folks is good. The vendor could probably do a...

May 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

It isn't easy for me to say whether we are getting our money's worth for what we write checks for....

May 2020
(0)
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Analyst/Coordinator

Service and Support

During the COVID-19 crisis, Epic has been doing a lot of releases, so I would say that they are...

May 2020
(0)
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Analyst/Coordinator

Implementation and Training

Epic's training is a very point-and-click model. It isn't about why people are doing things. Even...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

For registration-based people, the EMR can be intimidating. The ambulatory EMR is a little clunkier...

May 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Epic doesn't promise very much. We get what we get, and things are done in Epic's way. They charge...

May 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Epic's product is very expensive for what it does on the revenue side. I have heard that clinical...

May 2020
(0)
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Analyst/Coordinator

Future Outlook

Epic provides the opportunity to get new technology, but it is very complicated to have the right...

May 2020
(0)
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Nurse

Functionality and Upgrades

Anytime we do a transition is a challenge, but it helps to have one chart that we can log in to...

May 2020
(0)
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Nurse

Functionality and Upgrades

We have done really well with Epic's reporting tools from a quality perspective. No matter where we...

May 2020
(0)
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Nurse

Service and Support

Epic keeps their promises for the most part. If there is something that we request, Epic has a very...

May 2020
(0)
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Nurse

ROI / Cost (care and feeding)

Epic is expensive. We have some clinics that have gone ahead and transitioned to Epic, but some of...

May 2020
(0)
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Nurse

Other Observations & Comments

We have a train-the-trainer situation. We had people that went to Epic and got trained, and then...

May 2020
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