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EpicCare Ambulatory EMR Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Manager
Implementation and Training
Epic is very hands on, they held our hands literally from the time we initiated the contract all the...
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Manager
Relationship
Epic is very effective. They are very on top of things. Epic won’t take their foot off us. They make...
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Manager
Implementation and Training
We needed Epic to slow down. Their leaders make a lot of decisions and then they are out. There is a...
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CIO
Functionality and Upgrades
I love the way that Epic does their upgrades now. They have done really well with quarterly...
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CIO
ROI / Cost (care and feeding)
The system is expensive, but we get the whole package. We have been able to take upgrades even with...
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VP/Other Executive
Service and Support
I was really impressed with how Epic responded to COVID-19. When COVID-19 started, Epic stopped...
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VP/Other Executive
Functionality and Upgrades
Epic doesn’t have capabilities with regards to those who aren’t patients. It would be nice to see...
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Manager
Relationship
We have a really good working relationship with our BFFs. They are very easy to reach whenever I...
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Manager
Service and Support
Our BFFs and Epic's technical team really help drive a solution. Epic is always engaged, and I have...
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Manager
Service and Support
As soon as COVID-19 hit, Epic started development and brought in the COVID-19 executive dashboard....
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Manager
Implementation and Training
For COVID-19, Epic switched their in-person classes to online classes. I have had multiple people go...
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Manager
Functionality and Upgrades
Obviously, learning something new is always difficult, but now that folks are using the system, it...
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Manager
Future Outlook
We will definitely continue using EpicCare Ambulatory EMR. That is nonnegotiable. We have very...
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Manager
Relationship
For a lot of folks who have issues with Epic, the issues really come down to Epic being able to do...
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Manager
Functionality and Upgrades
Epic's support of patient-centered care is definitely getting better. Epic has heard a lot of...
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Manager
Functionality and Upgrades
It is key for Epic to build out the user experience to be simpler. We have so many different options...
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CMIO
Other Observations & Comments
Epic's success in the marketplace in the past was largely predicated on how flexible the product...
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CMIO
Other Observations & Comments
Epic needs to be recognizing some of the challenges around having an operational consensus once we...
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CMIO
Relationship
Epic has been helpful, and they are learning along the way as well. They are helpful in the sense...
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CMIO
Implementation and Training
Epic is helpful with providing some learning materials. They have the It's Possible series, which...
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CMIO
Functionality and Upgrades
Epic has some opportunities that they need to develop right now. Those opportunities are...
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CMIO
Functionality and Upgrades
Given the enormity of projects like ours, the project has to follow the usual requirements of change...
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Manager
Interfacing and Integration
I typically only view in EpicCare Ambulatory EMR. It is easy to find anything I am looking for...
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Physician
Relationship
Epic keeps their promises. They release frequent updates. When there is a major update, Epic...
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Physician
Functionality and Upgrades
If I had the power to make the decision, I would not buy the EMR. It isn't very user friendly. The...
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CMIO
Functionality and Upgrades
Things with this product are going really well. I don't have much on my wish list because Epic has...
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Physician
Functionality and Upgrades
EpicCare Ambulatory EMR is an intuitive system. We have been able to make many customizations.
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Physician
Service and Support
Support from Epic is very good. They are helpful, supportive, and knowledgeable, and I really do not...
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CIO
Service and Support
Things are going well on the ambulatory side, but we have run into some confusion. When we went...
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Analyst/Coordinator
Lessons Learned
The system has a lot of functionality and can be very customizable, but the customization comes with...
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Analyst/Coordinator
Other Observations & Comments
EpicCare Ambulatory EMR is a great product. The main issue we have is with Epic's certification...
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CMIO
Relationship
The vendor is very good at bringing new technology and bringing it in once we are ready to use it....
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CMIO
Interfacing and Integration
The solution is definitely complex, but EpicCare Ambulatory EMR's integration with Care Everywhere...
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CMIO
Functionality and Upgrades
The system is complex. It is trying to herd a bunch of users to use the system in the correct way...
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VP/Other Executive
Functionality and Upgrades
We would like Epic to focus on technology development. We are always interested in improving the...
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VP/Other Executive
Implementation and Training
Epic is constantly pushing out quarterly updates in development to try and improve their product....
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VP/Other Executive
Interfacing and Integration
I like this product for the ease of use for the clinicians and the integration with all of the other...
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VP/Other Executive
Implementation and Training
The training is really up to the individual company. We have a policy that we have our people...
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CMIO
Relationship
Epic's support is nuanced. They have the BFF structure, and our BFF is fantastic, but trying to get...
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CMIO
Service and Support
There is a lot of turnover with Epic's people. I have gotten very good at taking pictures of the...
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CMIO
ROI / Cost (care and feeding)
It is up to us to drive a lot of the tangible outcomes. A lot of our success is due to what we have...
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CMIO
Relationship
Epic has been very nice to us during the COVID-19 pandemic by dropping charges. Epic is the best...
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CMIO
ROI / Cost (care and feeding)
Epic is so expensive. For an organization of our size, the product is a huge chunk of change. We had...
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CMIO
Functionality and Upgrades
We still don't have smart data elements in the physical therapy module for range of motion. If a...
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CMIO
Implementation and Training
We have affiliated groups that aren't on Epic's platform but aspire to be. We have shown those...
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CMIO
Functionality and Upgrades
Epic has so many orientation options that customers can become disoriented. If I want to look at one...
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Physician
Implementation and Training
I have done a lot of training and classes with Epic. I work with providers and the IT team to try to...
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Physician
Functionality and Upgrades
In general, EpicCare Ambulatory EMR is probably one of the better products out there because of its...
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Physician
Implementation and Training
With the way that EpicCare Ambulatory EMR is set up, there are several ways to do different things....
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Physician
Relationship
Epic's executive involvement is pretty high. The executives are accessible to me.
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Director
Service and Support
Overall, we have had a very good relationship with Epic and the product we use. Epic's support is...
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Director
Interfacing and Integration
The beauty of the Epic system is that it is integrated. The downside of Epic is that the product is...
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Director
Lessons Learned
Epic definitely charges for everything, but I want to qualify that because I need to give credit...
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Director
Implementation and Training
I have heard that a lot of times, the training classes are basic. People learn much more after the...
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Director
Lessons Learned
One of the biggest issues is that while Epic's support is very good, the turnover for the support...
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Director
Functionality and Upgrades
The system does a pretty good job of supporting patient-centered care. I would like Epic to focus on...
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Director
Implementation and Training
We received initial training from Epic, but it was more generic. There is a benefit to users...
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Manager
Functionality and Upgrades
The workflow in EpicCare Ambulatory EMR works very well. There could probably be some improvements...
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Director
Functionality and Upgrades
One thing that Epic could improve is the system's ease of use. In Epic's system, there are 10 ways...
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Director
Functionality and Upgrades
We had no issues with the EpicCare Ambulatory EMR implementation. Epic recently moved to a more...
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Director
Functionality and Upgrades
Overall, EpicCare Ambulatory EMR is a very easy system to use. It is a very well established product...
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Director
Interfacing and Integration
There are gaps in Epic's ability to pull and integrate external data and to leverage data from...
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Director
Functionality and Upgrades
The system's ease of use depends on the user. I look at where Epic has been over the last several...
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Director
ROI / Cost (care and feeding)
I would give Epic a high mark on delivering new technology. I think that their overall focus and...
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Director
Service and Support
Epic's executive involvement is very good. I think that they are engaged, and they listen to us. I...
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Director
Implementation and Training
We usually manage all our training internally. Epic does supply foundational training materials and...
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CIO
Relationship
Epic is trying to be responsive to our organization and the needs that we have. Epic guides us in...
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CMIO
Other Observations & Comments
My boss is not a huge fan of Epic. This individual thinks that people who get software from Epic are...
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CMIO
Functionality and Upgrades
I am interested in knowing how other organizations that use Epic are doing with the quarterly and...
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Director
Service and Support
EpicCare Ambulatory EMR is very good, but some stability and support would be helpful.
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Director
Functionality and Upgrades
Opinions about EpicCare Ambulatory EMR seem to depend on who is talking. For instance, my doctors...
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Director
Interfacing and Integration
Epic is quite good when it comes to interoperability. I don't think that there is anyone out there...
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CMIO
Service and Support
Epic is very hands on and proactive. We have regular calls with them, and we have hours of...
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CMIO
Functionality and Upgrades
With Epic, patient care goes across the continuum. When we document medications, allergies, and...
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Physician
Future Outlook
In terms of the vendor centering the product around patient care, the system is just a little bit...
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Physician
Other Observations & Comments
The top three things I want the vendor to focus on are quality, tangible outcomes, and basic product...
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Physician
Functionality and Upgrades
I would buy the system again. It is part of our organization's strategy. I think there are some...
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Physician
Relationship
The vendor is careful to not overpromise. I sometimes wish they could address some of the priority...
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Physician
Relationship
We are able to reach out to the vendor's executives. We have their cell phone numbers, although we...
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Physician
Future Outlook
I have to give the system a pretty low score for driving tangible outcomes, especially from a...
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Physician
Service and Support
The vendor has done a lot to support us during the COVID-19 crisis. We were well supported. I never...
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Physician
Implementation and Training
We recently made the switch to Storyboard, and I do think it is an improvement. The transition was...
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Physician
Functionality and Upgrades
Within our division, we worked pretty hard to train people, and we offered one-on-one sessions with...
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Physician
Functionality and Upgrades
I wish some of the analytics in the system were better and more easily accessible. I wish there were...
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CMIO
Interfacing and Integration
The software works very well in terms of capturing a longitudinal view of patients with the data...
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VP/Other Executive
Service and Support
Epic has been amazing through COVID-19. They made certain modules that they would normally charge us...
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VP/Other Executive
Lessons Learned
Some of Epic's solutions aren't as elegant as others are. We have clients who are technology...
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VP/Other Executive
Interfacing and Integration
We have PCMHs across the country, and we exceeded our goals there. We actually have performance...
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VP/Other Executive
Functionality and Upgrades
Every EMR vendor needs to continue to work on their ease of use. That needs to be a top priority for...
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VP/Other Executive
Other Observations & Comments
We are getting ready to undertake a lot of initiatives that have to do with Epic and internal things...
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VP/Other Executive
Implementation and Training
The training is a self-paced thing. There is a cost to it. It is different. I know why Epic is...
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VP/Other Executive
Service and Support
Our technical support people from Epic are amazing. We have multiple people assigned to us. One of...
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Director
Functionality and Upgrades
Epic has done a lot of work on the system. They went to quarterly updates, and I think Epic really...
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Director
Functionality and Upgrades
If the decision were up to me, I would purchase the system again. I like the functionality. I love...
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Director
Relationship
Epic is very proactive. If something comes up and Epic notices a bug, they tell us whether the bug...
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Director
Lessons Learned
There are eighty-seven different ways to do one thing. Oftentimes, it is just better to have one way...
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Director
ROI / Cost (care and feeding)
We have received our money's worth, but EpicCare Ambulatory EMR definitely costs a lot of money.
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CMIO
ROI / Cost (care and feeding)
I would buy the Epic system again. I think it is heads and shoulders above other systems. The...
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CMIO
ROI / Cost (care and feeding)
Epic can charge enough upfront to avoid nickel-and-diming. They have nickel-and-dimed on things in...
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CMIO
Functionality and Upgrades
There are a lot of wonderful tools that need to be customized to actually be usable. I want there to...
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CMIO
Relationship
Epic assisted us during COVID-19, but they were taken by surprise as much as the rest of us. I have...
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CMIO
Functionality and Upgrades
I think the Epic system could be a little slicker on the patient-facing side, but the vendor has led...
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Manager
Functionality and Upgrades
We can't imagine using anything but the Epic system. I spend most of my time on the ambulatory side...
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Manager
Technology
The vendor is doing a good job of providing new technology to meet our needs. We have a technical...
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Manager
Relationship
Epic's support could use some help in being more proactive across the board. Once we say something,...
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Manager
Service and Support
The vendor has been really good about supporting us during the COVID-19 crisis. They have...
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Analyst/Coordinator
Relationship
Epic keeps their promises with an asterisk that they don’t always get things done in the time frame...
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Analyst/Coordinator
Service and Support
Epic did a pretty decent job during the COVID-19 crisis. They responded as rapidly as they could...
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Analyst/Coordinator
Other Observations & Comments
In my position, Epic's system does a great job supporting patient-centered care, but a provider who...
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Analyst/Coordinator
Functionality and Upgrades
I have a number of issues with the Epic updates that we have to take. We used to have to do them...
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Analyst/Coordinator
Implementation and Training
Epic’s training is a pain point. We have to do recertifications every few years now, and those are...
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Analyst/Coordinator
Functionality and Upgrades
We can take the Epic foundation build and put it in production, and it will work, but our end users...
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Analyst/Coordinator
Other Observations & Comments
I have only seen one rival of Epic's solution, but that system is a hot mess. If we had to choose...
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Analyst/Coordinator
Functionality and Upgrades
For my end users, I would rate Epic's solution very high for ease of use. I customize the system,...
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Analyst/Coordinator
Service and Support
Our ambulatory team is extremely lucky when it comes to the support for Epic's system. We have a few...
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Analyst/Coordinator
Other Observations & Comments
I would rate Epic really low in terms of being proactive because it is their job to be reactionary.
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Analyst/Coordinator
Relationship
Epic does a good job with executive involvement. I don’t even know the person I have been involved...
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Analyst/Coordinator
Future Outlook
My satisfaction with Epic over the next 12 months will most likely stay the same. My tech support...
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Analyst/Coordinator
Lessons Learned
My top priorities for Epic’s system are the ease of use and the product working as it is supposed to...
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CMIO
ROI / Cost (care and feeding)
The Epic package is pretty substantial, and then there are some additional add-ons that we pay for....
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CMIO
Functionality and Upgrades
The content and the upgrade process could probably be a little better.
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CMIO
Service and Support
Epic is outstanding with their ongoing support. The vendor has been very supportive during the...
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Director
Service and Support
Epic’s support through the COVID-19 crisis has been good. We meet with an Epic analyst on a regular...
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Director
Functionality and Upgrades
In terms of the system supporting patient-centered care, there are aspects of our work that we have...
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Director
Functionality and Upgrades
There are some aspects of the system that are somewhat intuitive. Other things can be found in...
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Director
Service and Support
When it comes to the current functionality meeting our needs, we still definitely need the regularly...
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Director
Functionality and Upgrades
In terms of proactive service, it feels like we are always a little reactive. There might be an...
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Director
Other Observations & Comments
The problems we have had during the COVID-19 pandemic haven't been related to the Epic system. They...
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Director
Other Observations & Comments
The only way the product produces a hindrance around patient care is when people are focused on...
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Director
Relationship
Epic does keep their promises. I suppose there are some promises that are made to people that I...
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Director
Functionality and Upgrades
The upgrades to the product have gotten better over time. They used to be more problematic. The last...
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Director
Service and Support
The vendor's phone and web support is pretty good. We have a really good IT department and a lot of...
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CMIO
ROI / Cost (care and feeding)
I haven't noticed nickel-and-diming with any of the vendors we use. Epic's system is an expensive...
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CMIO
Functionality and Upgrades
The ambulatory EMR is the same thing as the inpatient EMR, although there are competitors whose...
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Physician
Functionality and Upgrades
I find the system to be very usable, but I am also a pretty computer-literate person. I definitely...
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Physician
Other Observations & Comments
With our quarterly update cycle, electronic learning is available for the providers. There are...
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Physician
Functionality and Upgrades
The biggest strength of the system is the amount of customization at the individual provider level....
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Physician
Functionality and Upgrades
When it comes to the things I am exposed to, Epic's training is good. Due to the upgrade cycle, some...
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Physician
Implementation and Training
The training resources are pretty good. In our system, there is not much provider exposure to...
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Physician
Implementation and Training
The implementation services seem good, but I am not directly involved in the implementation work for...
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Physician
Functionality and Upgrades
A weakness is the robustness of features. Overall, the basic things are there. For specific things,...
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Physician
Functionality and Upgrades
The system’s strengths are its flexibility and the ability to customize things. We have been able to...
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Physician
Functionality and Upgrades
It is a little difficult to follow chronic issues in children over time, so there isn't necessarily...
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Physician
Other Observations & Comments
The system's ability to support our integration goals is pretty good but not perfect. The things...
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VP/Other Executive
Other Observations & Comments
The vendor has continued to develop, but things are changing so rapidly in healthcare. The vendor...
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VP/Other Executive
ROI / Cost (care and feeding)
I would like for Epic to focus on the price of the product, tangible outcomes, and technology.
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VP/Other Executive
Implementation and Training
The vendor doesn't really do much training. They do with upgrades, but we really had to build the...
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VP/Other Executive
Service and Support
I really like the vendor's support. With some of the new regulatory requirements, the vendor starts...
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Physician
ROI / Cost (care and feeding)
Everything that Epic has done due to COVID-19 has been free. That has been really good of them.
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Physician
Functionality and Upgrades
The Epic system is the best of the crowd, but it isn't good enough. Compared to the other EHRs out...
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Physician
Implementation and Training
Epic uses the train-the-trainer model for their frontline training. They have lots of training for...
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Physician
Functionality and Upgrades
I would like there to be better usability, and I would like Epic to use AI to help with that...
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CMO
Lessons Learned
The beauty and also the beast of Epic is that they allow a fair amount of user flexibility, but the...
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Analyst/Coordinator
Technology
I haven’t really had a lot of issues with Epic’s system. When we do have an issue, our IT department...
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Analyst/Coordinator
Functionality and Upgrades
The only issue that I have with Epic is that there are 10 ways to do one thing. People are confused...
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CMO
Functionality and Upgrades
With Epic, the original rollout was awesome, and the subsequent upgrades were good. We are a fairly...
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CMO
ROI / Cost (care and feeding)
Epic has a pretty robust full-service product. Nickel-and-diming was part of the challenge with our...
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CMO
Interfacing and Integration
When working with places that are also using Epic, the integration and interoperability are really...
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Manager
Lessons Learned
When an organization is initially implementing EpicCare Ambulatory EMR, they need to understand that...
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Manager
Implementation and Training
The reason I rate Epic low for training is that the training should be focused on clinical care....
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Manager
Service and Support
With COVID-19, there is a lot of required reporting, and Epic's ability to adapt and support us in...
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Manager
Technology
Epic is stale in terms of delivering new technology. I would still recommend them, though. The...
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Manager
Service and Support
Epic is very big, and they wield a lot of power and clout. I am not sure that their focus is on...
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Manager
Functionality and Upgrades
The information on the ambulatory side for determining the status of screens, the checkups, and the...
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CIO
ROI / Cost (care and feeding)
Epic doesn't nickel-and-dime, especially considering the COVID-19 functionality that they gave us...
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CIO
Technology
The product would be easier for end users if the vendor took a step back and really looked at how...
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CIO
Interfacing and Integration
We are working on a couple of integrations with the Epic system, and they have been seamless and easy....
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CIO
Other Observations & Comments
I don't think my satisfaction will change much over the next 12 months. If there were a better...
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CMIO
Implementation and Training
We learned that following Epic's advice during the implementation was a very good practice. When we...
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CMIO
Implementation and Training
I noticed that when we implemented our ambulatory EMR, the environment was very different from our...
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CIO
Service and Support
Throughout COVID-19, Epic was really responsive and did a really good job of communicating things...
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CIO
Functionality and Upgrades
The updates come so fast now. I can't keep up. Epic does quarterly releases, but we are behind, so...
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Manager
Other Observations & Comments
EMRs are very much used for billing purposes, and sometimes there are redundancies within workflows...
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Manager
Functionality and Upgrades
Epic has a closed system. Epic is very guarded in terms of sharing data with others in order to make...
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Manager
Relationship
Vendor relations ultimately come from the top down with Epic and are very much a corporate policy...
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Manager
ROI / Cost (care and feeding)
Epic’s system is cost prohibitive. Getting it on our own is a huge expense. We don’t see a lot of...
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Manager
Service and Support
We have had some things rolled out via Epic that have been useful, but it would have been nicer to...
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Manager
Implementation and Training
Epic did a really good job of explaining things during their implementation, and upgrades are smooth...
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Manager
Interfacing and Integration
A closed environment causes some problems. There is some interfacing that can happen, depending on...
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Manager
Win/Loss - Why they were selected (by current clients)
Our organization chose Epic because they are the industry leader. The solution essentially works as...
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Manager
Functionality and Upgrades
The system is very complicated. The nice thing is that there are portals to everything. We can get...
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Manager
Service and Support
Epic has a very robust support team that can usually solve issues for us pretty quickly.
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Manager
Other Observations & Comments
Epic drives tangible outcomes well. I may be a little too philosophical about why I don't score them...
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Manager
Technology
In a vacuum, I may not be as likely to recommend the system. But I would absolutely recommend it...
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CIO
Relationship
Epic went from being a nice company to work with to being a behemoth. I think this past year was the...
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Physician
Other Observations & Comments
Our EMR is a decent system with a lot of great things. The main problem with it is that it isn't...
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Physician
Functionality and Upgrades
The EMR requires too many clicks to get around. That is one thing my physicians complain about.
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Physician
Service and Support
Epic's support people do a good job. They are right there helping us with anything we need.
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Director
Service and Support
The biggest challenge with Epic is the kids that they hire. Epic's entire deployment staff is made...
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CIO
Functionality and Upgrades
We do okay with Epic. The system isn't perfect. We had another vendor’s system, and we owned the...
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CNO
Service and Support
We are doing a ton of work with Epic when it comes to COVID-19. They are helping us with potentially...
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CNO
Functionality and Upgrades
Part of Epic's secret sauce is their consistency. Epic holds us to the standard build. We aren't one...
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CNO
Functionality and Upgrades
Epic's weakest piece is their analytics. God love them for continuing to try. We have found it to be...
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CIO
ROI / Cost (care and feeding)
Epic doesn’t nickel-and-dime. But in terms of receiving our money’s worth, Epic is too expensive.
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CIO
Relationship
I think Epic is easier to deal with than other vendors, even though they have a lot of green people...
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Director
Technology
With COVID-19, Epic has been impressive in helping us bring up things rapidly. Epic's system is now...
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Director
Relationship
We have regular calls with our BFF and regular meetings with Epic. Epic is staying very connected...
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Director
Technology
Some of Epic's models are not exactly valid yet. They really have to be tested and tweaked, and some...
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Director
Future Outlook
The product is definitely part of our long-term plans. We have invested a lot of money into the...
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Director
Implementation and Training
The Epic implementation team was really useful, but in the end, we had to do our own research and...
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Director
Functionality and Upgrades
There are fewer complexities in Epic's ambulatory EMR, and that makes the ease of use better than...
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CIO
Implementation and Training
We recently went live with the product, so there has been a flurry of activity. We had a very smooth...
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CIO
Functionality and Upgrades
The orders on touch results still integrate, and that isn’t any worse than what we previously had....
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CIO
Other Observations & Comments
Epic is the only viable game in town. They are not perfect, but they are the most viable. I would...
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Director
Other Observations & Comments
Epic does a lot of upgrades. They don't charge for every little thing, but when we want to modify or...
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Director
Implementation and Training
During the training, my team members had good experiences, and they learned a lot. Epic's training...
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Director
Functionality and Upgrades
Epic's system is very user friendly. The patient information is presented very well visually, and we...
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Analyst/Coordinator
Functionality and Upgrades
We get software updates from Epic every week about COVID-19. Epic has built a registry to help us...
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Analyst/Coordinator
Interfacing and Integration
Overall, I think everyone is pretty happy with the Epic system. I wasn't very involved before we had...
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Analyst/Coordinator
Other Observations & Comments
Epic definitely caters to the hospital side. They sell to hospitals and not to individual providers....
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Analyst/Coordinator
Implementation and Training
The education program for the training staff and IT folks is good. The vendor could probably do a...
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Analyst/Coordinator
ROI / Cost (care and feeding)
It isn't easy for me to say whether we are getting our money's worth for what we write checks for....
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Analyst/Coordinator
Service and Support
During the COVID-19 crisis, Epic has been doing a lot of releases, so I would say that they are...
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Analyst/Coordinator
Implementation and Training
Epic's training is a very point-and-click model. It isn't about why people are doing things. Even...
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Analyst/Coordinator
Functionality and Upgrades
For registration-based people, the EMR can be intimidating. The ambulatory EMR is a little clunkier...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Epic doesn't promise very much. We get what we get, and things are done in Epic's way. They charge...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Epic's product is very expensive for what it does on the revenue side. I have heard that clinical...
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Analyst/Coordinator
Future Outlook
Epic provides the opportunity to get new technology, but it is very complicated to have the right...
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Nurse
Functionality and Upgrades
Anytime we do a transition is a challenge, but it helps to have one chart that we can log in to...
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Nurse
Functionality and Upgrades
We have done really well with Epic's reporting tools from a quality perspective. No matter where we...
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Nurse
Service and Support
Epic keeps their promises for the most part. If there is something that we request, Epic has a very...
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Nurse
ROI / Cost (care and feeding)
Epic is expensive. We have some clinics that have gone ahead and transitioned to Epic, but some of...
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Nurse
Other Observations & Comments
We have a train-the-trainer situation. We had people that went to Epic and got trained, and then...
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