Epic Infection Control Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 8:55:50 PM and Model.EvProductId = 81176

Commentary Summary

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User Commentary

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Manager

Functionality and Upgrades

We have a contact person who does the Epic things for us. If that person left, we would be in deep...

Aug 2020
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Manager

Functionality and Upgrades

With our last product, if I wanted to create a report on a specific organism, I could do that on the...

Aug 2020
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Manager

Implementation and Training

The landing page theoretically looks nice. The issue is that since we have a different patient...

Aug 2020
 Helpful

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Manager

Other Observations & Comments

Our in-house people have been trained in the Epic platform, and they have connections to Epic, but...

Aug 2020
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Manager

Other Observations & Comments

Once we get to the point of the uploads, they are pretty easy, so that makes life a bit easier....

Aug 2020
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Manager

Implementation and Training

The training was garbage. It didn't address our workflow or our patient population. We are doing a...

Aug 2020
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Manager

Functionality and Upgrades

It is easy to figure out who has precautions with the system. We asked to do abstractions for all...

Aug 2020
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Manager

Functionality and Upgrades

My organization has made a commitment to Epic, and I will follow what my organization wants. The...

Aug 2020
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Manager

Functionality and Upgrades

The system is easy to use. We just hover over things, and the information is available. We like that...

Aug 2020
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Manager

Technology

The dashboard is very busy and cluttered. There are items that are barely used and take away from...

Aug 2020
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Manager

Technology

There are certain things that require too many clicks, especially when we are looking for an...

Aug 2020
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Manager

Implementation and Training

We don’t have a specific person for training. The train-the-trainer process has dwindled down, so...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

If there is anything that makes the product not perfect, it is because we expected things that Epic...

Jun 2020
(1)
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Manager

Service and Support

In some cases, the product may be developed in a way that isn't published anywhere, including the...

Jun 2020
(1)
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Manager

Functionality and Upgrades

There doesn't seem to be a solution for contact tracing that is easy to implement in the hospital....

Jun 2020
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Manager

Functionality and Upgrades

It is difficult for end users to make the leap to reporting. Epic Infection Control is ultimately a...

Jun 2020
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Manager

Service and Support

We didn't need a lot of help from Epic during COVID-19, but they were there when we needed...

Jun 2020
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Director

ROI / Cost (care and feeding)

To my knowledge, the vendor avoids nickel-and-diming. I haven't heard about any additional charges...

May 2020
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Director

Functionality and Upgrades

For us, the product is nice. There are some departments that need a different lab system to make the...

May 2020
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Director

Implementation and Training

The vendor puts out templates and also provides great tip sheets. We have had trouble getting the...

May 2020
 Helpful

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Director

Functionality and Upgrades

The vendor has been very responsive during the COVID-19 crisis. They have kept up with our changing...

May 2020
 Helpful

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Director

Technology

The vendor is good at delivering new technology. They have an innovation team that keeps people...

May 2020
 Helpful

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Director

Service and Support

We have a dedicated vendor representative that is off-site and a few representatives on campus. The...

May 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The vendor is very quick about making audits, reports, dashboards, and anything we can use to report...

May 2020
 Helpful

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Director

Other Observations & Comments

I have no complaints about the price of the system. We get everything we want. I don’t know how much...

May 2020
 Helpful

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Director

Functionality and Upgrades

When we went to Epic’s product, we were able to design the product the way we wanted to. We told the...

May 2020
 Helpful

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Director

Other Observations & Comments

I have a lot of things to ask Epic. They are things that we could focus on to make things a little...

May 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The vendor has done several things about putting patients in isolation, identifying symptomatic and...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

We are able to do a lot of things that we need to do, but there are some limitations. A lot of those...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Several months after our go-live, we were still working out a lot of little bugs and workflow...

May 2020
(1)
 Helpful

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Analyst/Coordinator

Service and Support

Our internal team reached out to Epic, and we had a lot of issues getting some things sorted out....

May 2020
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Analyst/Coordinator

Other Observations & Comments

We have a lot of continual issues with important things like exporting and NHSN reporting. Our...

May 2020
(1)
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I don’t communicate directly with Epic. I communicate with our internal team, which then...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system does our CAUTI and CLABSI surveillance very well. It does our reportables well too.

May 2020
(1)
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

It doesn’t matter how much we pay for the system when there are things that can be better with our...

May 2020
 Helpful

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Analyst/Coordinator

Lessons Learned

People looking at the software need to know that we need a fair amount of support from our internal...

May 2020
 Helpful

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Manager

Relationship

I still have an Epic representative on my regular calls about the infection prevention module, and...

May 2020
(1)
 Helpful

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Manager

Functionality and Upgrades

One issue we have may not be on the Epic side; it may be on our analysts' side because of how they...

May 2020
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Manager

Implementation and Training

Epic’s training model, which wasn't put together by a subject matter expert, is horrendous. Epic...

May 2020
 Helpful

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Manager

Functionality and Upgrades

We have done a lot of customization, and Epic has been really good at helping us with that...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The system has a section for favorites where users can save things they use every day. But trying to...

May 2020
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Manager

Implementation and Training

Epic does quarterly webinars, and those webinars include information about future updates. Epic asks...

May 2020
(1)
 Helpful

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Manager

Functionality and Upgrades

Last year through CMS, the NHSN owners asked for commentary on some specific definitions, and part...

May 2020
(1)
 Helpful

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Manager

Relationship

I haven’t dealt with the Epic executives, but I have dealt with our representative. Epic has sent...

May 2020
(1)
 Helpful

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Manager

Future Outlook

We are not using the system to its full potential right now, but I am moving us toward that goal. I...

May 2020
(1)
 Helpful

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Director

Relationship

In my experience with Epic, if we go to them with an idea, they can help us build whatever our idea...

May 2020
 Helpful

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Director

Relationship

I told Epic that they need to hire infection preventionists and have those folks work with the...

May 2020
(1)
 Helpful

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Director

Service and Support

We are not on the current version of the system, and that could be part of the reason why we aren't...

May 2020
 Helpful

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Director

Functionality and Upgrades

We purchased the infection control software because of the price. Other vendors in the space are...

May 2020
(1)
 Helpful

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Director

Functionality and Upgrades

I supplement the product by having FTEs that are built into my budget. Those people make things work...

May 2020
(1)
 Helpful

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Director

Functionality and Upgrades

In general, the implementation is tough with Epic's infection control product. Epic doesn't support...

May 2020
(1)
 Helpful

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Director

Functionality and Upgrades

When it comes to the product working as promoted, I would like to see the product do operational...

May 2020
 Helpful

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Director

Technology

Epic brings new technology to the table, but it isn't useful technology. For example, they built a...

May 2020
(1)
 Helpful

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Director

Future Outlook

I expect my overall satisfaction will be the same a year from now. But the vendor could change that...

May 2020
 Helpful

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Director

Future Outlook

Epic is putting out benchmarking, which will be new technology and will be good. I see a future in...

May 2020
 Helpful

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Director

Service and Support

I have been pleased with Epic’s service. There was one representative who would have caused me to...

May 2020
 Helpful

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Director

Other Observations & Comments

We had another product before, and the Epic product came in and replaced that. Epic’s product is no...

May 2020
 Helpful

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Director

Relationship

I feel like we are getting our money’s worth. We have data that we are comfortable with, and we have...

May 2020
 Helpful

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Director

Functionality and Upgrades

I would tell someone that things with the product have gone pretty well. We have confidence in our...

May 2020
 Helpful

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Director

Service and Support

We had to modify beds and add beds during this COVID-19 crisis. That required us to have the right...

May 2020
 Helpful

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Director

Functionality and Upgrades

A number of people can ask Epic for reports, so we have the same version with some slight...

May 2020
 Helpful

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Director

Functionality and Upgrades

I would buy the product again. I have used other vendors, and there are pros and cons to each. One...

May 2020
 Helpful

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Director

Interfacing and Integration

We haven’t had any recent training from Epic. We have had some demos and upcoming benchmarking, but...

May 2020
 Helpful

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Director

Technology

There are always inherent issues with any product; no IT system is perfect. The system operates on...

May 2020
 Helpful

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Director

Functionality and Upgrades

As long as users know the key to unlock things, the product works well. The different screen...

May 2020
 Helpful

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CNIO

Functionality and Upgrades

Epic’s system brought a lot of standardized reporting to our network. It has helped us push out...

Jan 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

We recently moved from another infection control system to Epic's system, and the infection...

Dec 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We had a session with Epic shortly after implementing the product. I told them that it looked like...

Nov 2019
 Helpful

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Analyst/Coordinator

Service and Support

In terms of proactive service, I think Epic's issue is that they don't have anyone in the billing or...

Nov 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

I don’t foresee my satisfaction improving in the next 12 months, although we did get a reach-out...

Nov 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

I think that the infection control tool probably needs two things. It probably needs to be templated...

Nov 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

I expected Epic to come in with a package that had all of the basic reports we would need. My...

Nov 2019
 Helpful

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Analyst/Coordinator

Sales and Contracting

We were promised that the software would be able to do everything, but it doesn't. It just does...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

We changed our EMR to Epic, so we were required to use Epic’s infection control module and turn off...

Oct 2019
 Helpful

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Manager

Interfacing and Integration

One of the advantages of Epic’s system is that it is part of the EMR, so it can interact with the...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

What Epic calls foundation or out-of-the-box processes are very simple and not very robust. They...

Oct 2019
 Helpful

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Manager

Service and Support

We are just starting to get some executive involvement because I have been screaming loud enough....

Oct 2019
 Helpful

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Manager

Implementation and Training

The quality of the training was very low. We had to figure everything out on our own. I am really...

Oct 2019
 Helpful

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Manager

Interfacing and Integration

With the system being part of our EMR, there is no need to build interfaces or data-transfer...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

A lot more functionality needs to be built into the product. A lot of the processes and workflows...

Oct 2019
 Helpful

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Manager

Relationship

Epic doesn’t have a big presence with our professional society for infection control. They didn’t...

Oct 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

We have incurred a couple of additional charges with the system, so Epic does nickel-and-dime us.

Oct 2019
 Helpful

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Manager

Implementation and Training

The problem with the training was that somebody stood up in front of us to teach us. We were not...

Oct 2019
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