Epic Infection Control Comments

 

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Current Time Inside Cache Tag Helper: 1/18/2021 12:24:58 AM and Model.EvProductId = 81176

Commentary Summary

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User Commentary

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VP/Other Executive

Interfacing and Integration

Epic Infection Control integrates very nicely with all of our other Epic systems. That is why we...

Jan 2021
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VP/Other Executive

Functionality and Upgrades

One of my favorite aspects of Epic Infection Control is that we have the ability to directly...

Jan 2021
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VP/Other Executive

Functionality and Upgrades

We get great tracking and reporting from the product, especially during COVID-19. We have been...

Jan 2021
 Helpful

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Director

Functionality and Upgrades

I would like for Epic Infection Control to flag new infectious-disease tests because oftentimes we...

Jan 2021
 Helpful

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Director

Lessons Learned

Whether we would buy the system again would be very complicated. Long story short, there are better...

Jan 2021
 Helpful

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Director

Functionality and Upgrades

I wish that Epic Infection Control had more alerts. I want the system to tell me when I should start...

Jan 2021
 Helpful

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Director

Other Observations & Comments

The vendor definitely keeps their promises, but Epic definitely underpromises. Many competitors in...

Jan 2021
 Helpful

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Director

Service and Support

Epic is much more responsible with their charges than the competitors in the market are.

Jan 2021
 Helpful

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Director

Functionality and Upgrades

The ability to graphically export information from the system would be nice. There are a lot of...

Jan 2021
 Helpful

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Director

Functionality and Upgrades

There are parts of the record that aren't easy to extract data from to move to other parts of the...

Jan 2021
 Helpful

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Manager

Functionality and Upgrades

In regard to COVID-19, we started some manual processes for tracking what was going on and for...

Nov 2020
 Helpful

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Manager

Other Observations & Comments

There is so much that Epic's system can do, but we really need the people on board to be able to...

Nov 2020
 Helpful

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Manager

Other Observations & Comments

We are using pharmacy surveillance tools. That has been kind of hit or miss because the pharmacists...

Nov 2020
 Helpful

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Manager

Other Observations & Comments

We had an upgrade not too long ago, and we have had a couple of issues that have come up that were...

Nov 2020
 Helpful

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Manager

Other Observations & Comments

I think, in general, Epic keeps their promises. There was a lot of struggle with the implementation....

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

When it comes to getting our money's worth, Epic’s system streamlines our workflows so that it takes...

Nov 2020
 Helpful

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Manager

Technology

As far as delivering new technology goes, I think that when something comes up, like COVID-19, Epic...

Nov 2020
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Manager

Other Observations & Comments

I see no reason why my satisfaction level in a year from now would be any different. I am not aware...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

The infection control module is good. My biggest problem with it is that it is built so heavily on...

Nov 2020
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Director

Other Observations & Comments

We try not to use any other outside systems, but we do sometimes. We have put so much into the...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

Predictive intelligence is built into the system. If we have a blood stream infection, the system...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

Epic hasn’t kept their promises regarding the ability to report out of the system. They also...

Nov 2020
 Helpful

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Director

Interfacing and Integration

Apparently, it is very difficult to integrate the system with other programs. We have tried to...

Nov 2020
 Helpful

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Director

Relationship

The executives from Epic are very good beyond the first person we worked with, who was not very...

Nov 2020
 Helpful

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Director

Other Observations & Comments

Epic did step up during the pandemic. They tried to build a dashboard, but it wouldn’t pull things...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

We do routine upgrades with Epic, and those go fairly well. The system gets better every year. Epic...

Nov 2020
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Director

Implementation and Training

The training for the system is very poor. Epic didn’t really have anybody because most infection...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

We are having challenges with the support that Epic has been providing during the COVID-19 crisis....

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sometimes when there are updates, any fixes that we make in the system to make it flow better don't...

Nov 2020
 Helpful

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Manager

Implementation and Training

Whenever we went live with Epic, we were ready. We worked very closely with our assigned liaison,...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

Epic is still somewhat siloed in the different report systems, and we aren’t always licensed to have...

Nov 2020
 Helpful

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Manager

Implementation and Training

For facilities that are setting up Epic’s product, it would be helpful to make sure that somebody is...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

The different silos don’t communicate very well. When we try to pull a report from Epic’s system in...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

We have had some challenges when we have tried to create the ventilator-associated module. We...

Nov 2020
 Helpful

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Manager

Service and Support

Everybody is receptive to trying to get us help in a relatively quick turnaround time. However,...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

We had to take an extra permission step with the Epic administrators to be able to get a certain...

Nov 2020
 Helpful

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Manager

Service and Support

Everybody is working from home now, so we have to submit a ticket every time we need a fix, and that...

Nov 2020
 Helpful

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Manager

Relationship

My technical support person and my liaison are really on top of trying to keep us up to date on any...

Nov 2020
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Manager

Relationship

One challenge that we have had with having Epic’s system in the infection prevention area is that we...

Nov 2020
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Manager

Functionality and Upgrades

Without the solution, we would be doing manual pulls, so I would give the product a very high...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

Epic Infection Control is easy to use. The workflow is wide open when it comes to what we need to...

Nov 2020
 Helpful

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Director

Relationship

We have used Epic systems for other types of surveillance reports but just not for the IP section...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

The biggest gap with Epic Infection Control is within the IP system. We don't have the functionality...

Nov 2020
 Helpful

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Director

ROI / Cost (care and feeding)

We were using another vendor’s software, but we are an Epic shop. Early on, we got a lot of strong...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

Epic has been tremendous at supporting us during the COVID-19 crisis. We were able to take advantage...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

Epic still struggles with publicly reported health impact assessments. They are getting away from...

Oct 2020
 Helpful

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Director

Lessons Learned

For all the positives of using Epic, we are very used to having a smaller vendor. All the other...

Oct 2020
 Helpful

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Director

Future Outlook

Epic was up front when it comes to the product working as promoted. With Epic, I would give a fairly...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

Epic Infection Control works well. I really like it. Epic is easy to work with. We have given them...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

It would be nice if we could abstract everything to our infection tracking system in one piece and...

Oct 2020
 Helpful

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Manager

Relationship

Epic is very collaborative with us. We meet with the developers a couple of times a year, and they...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

Epic is definitely a huge upgrade over our previous vendor. Epic Infection Control has made us much...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

The solution has increased our ability to detect infections that were previously missed. Before, we...

Oct 2020
 Helpful

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Manager

Implementation and Training

We have struggled the most with training. I think that this is because we haven't had a trainer with...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

We have a contact person who does the Epic things for us. If that person left, we would be in deep...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

With our last product, if I wanted to create a report on a specific organism, I could do that on the...

Aug 2020
 Helpful

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Manager

Implementation and Training

The landing page theoretically looks nice. The issue is that since we have a different patient...

Aug 2020
 Helpful

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Manager

Other Observations & Comments

Our in-house people have been trained in the Epic platform, and they have connections to Epic, but...

Aug 2020
 Helpful

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Manager

Other Observations & Comments

Once we get to the point of the uploads, they are pretty easy, so that makes life a bit easier....

Aug 2020
 Helpful

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Manager

Implementation and Training

The training was garbage. It didn't address our workflow or our patient population. We are doing a...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

It is easy to figure out who has precautions with the system. We asked to do abstractions for all...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

My organization has made a commitment to Epic, and I will follow what my organization wants. The...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

The system is easy to use. We just hover over things, and the information is available. We like that...

Aug 2020
 Helpful

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Manager

Technology

The dashboard is very busy and cluttered. There are items that are barely used and take away from...

Aug 2020
 Helpful

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Manager

Technology

There are certain things that require too many clicks, especially when we are looking for an...

Aug 2020
 Helpful

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Manager

Implementation and Training

We don’t have a specific person for training. The train-the-trainer process has dwindled down, so...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

If there is anything that makes the product not perfect, it is because we expected things that Epic...

Jun 2020
(1)
 Helpful

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Manager

Service and Support

In some cases, the product may be developed in a way that isn't published anywhere, including the...

Jun 2020
(1)
 Helpful

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Manager

Functionality and Upgrades

There doesn't seem to be a solution for contact tracing that is easy to implement in the hospital....

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

It is difficult for end users to make the leap to reporting. Epic Infection Control is ultimately a...

Jun 2020
 Helpful

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Manager

Service and Support

We didn't need a lot of help from Epic during COVID-19, but they were there when we needed...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

To my knowledge, the vendor avoids nickel-and-diming. I haven't heard about any additional charges...

May 2020
 Helpful

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Director

Functionality and Upgrades

For us, the product is nice. There are some departments that need a different lab system to make the...

May 2020
 Helpful

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Director

Implementation and Training

The vendor puts out templates and also provides great tip sheets. We have had trouble getting the...

May 2020
 Helpful

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Director

Functionality and Upgrades

The vendor has been very responsive during the COVID-19 crisis. They have kept up with our changing...

May 2020
 Helpful

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Director

Technology

The vendor is good at delivering new technology. They have an innovation team that keeps people...

May 2020
 Helpful

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Director

Service and Support

We have a dedicated vendor representative that is off-site and a few representatives on campus. The...

May 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The vendor is very quick about making audits, reports, dashboards, and anything we can use to report...

May 2020
 Helpful

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Director

Other Observations & Comments

I have no complaints about the price of the system. We get everything we want. I don’t know how much...

May 2020
 Helpful

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Director

Functionality and Upgrades

When we went to Epic’s product, we were able to design the product the way we wanted to. We told the...

May 2020
 Helpful

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Director

Other Observations & Comments

I have a lot of things to ask Epic. They are things that we could focus on to make things a little...

May 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The vendor has done several things about putting patients in isolation, identifying symptomatic and...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We are able to do a lot of things that we need to do, but there are some limitations. A lot of those...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Several months after our go-live, we were still working out a lot of little bugs and workflow...

May 2020
(1)
 Helpful

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Analyst/Coordinator

Service and Support

Our internal team reached out to Epic, and we had a lot of issues getting some things sorted out....

May 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

We have a lot of continual issues with important things like exporting and NHSN reporting. Our...

May 2020
(1)
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I don’t communicate directly with Epic. I communicate with our internal team, which then...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system does our CAUTI and CLABSI surveillance very well. It does our reportables well too.

May 2020
(1)
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

It doesn’t matter how much we pay for the system when there are things that can be better with our...

May 2020
 Helpful

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Analyst/Coordinator

Lessons Learned

People looking at the software need to know that we need a fair amount of support from our internal...

May 2020
 Helpful

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Manager

Relationship

I still have an Epic representative on my regular calls about the infection prevention module, and...

May 2020
(1)
 Helpful

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Manager

Functionality and Upgrades

One issue we have may not be on the Epic side; it may be on our analysts' side because of how they...

May 2020
 Helpful

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Manager

Implementation and Training

Epic’s training model, which wasn't put together by a subject matter expert, is horrendous. Epic...

May 2020
 Helpful

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Manager

Functionality and Upgrades

We have done a lot of customization, and Epic has been really good at helping us with that...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The system has a section for favorites where users can save things they use every day. But trying to...

May 2020
 Helpful

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Manager

Implementation and Training

Epic does quarterly webinars, and those webinars include information about future updates. Epic asks...

May 2020
(1)
 Helpful

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Manager

Functionality and Upgrades

Last year through CMS, the NHSN owners asked for commentary on some specific definitions, and part...

May 2020
(1)
 Helpful

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Manager

Relationship

I haven’t dealt with the Epic executives, but I have dealt with our representative. Epic has sent...

May 2020
(1)
 Helpful

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Manager

Future Outlook

We are not using the system to its full potential right now, but I am moving us toward that goal. I...

May 2020
(1)
 Helpful

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Director

Relationship

In my experience with Epic, if we go to them with an idea, they can help us build whatever our idea...

May 2020
 Helpful

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Director

Relationship

I told Epic that they need to hire infection preventionists and have those folks work with the...

May 2020
(1)
 Helpful

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Director

Service and Support

We are not on the current version of the system, and that could be part of the reason why we aren't...

May 2020
 Helpful

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Director

Functionality and Upgrades

We purchased the infection control software because of the price. Other vendors in the space are...

May 2020
(1)
 Helpful

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Director

Functionality and Upgrades

I supplement the product by having FTEs that are built into my budget. Those people make things work...

May 2020
(1)
 Helpful

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Director

Functionality and Upgrades

In general, the implementation is tough with Epic's infection control product. Epic doesn't support...

May 2020
(1)
 Helpful

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Director

Functionality and Upgrades

When it comes to the product working as promoted, I would like to see the product do operational...

May 2020
 Helpful

 or  to see details.

Director

Technology

Epic brings new technology to the table, but it isn't useful technology. For example, they built a...

May 2020
(1)
 Helpful

 or  to see details.

Director

Future Outlook

I expect my overall satisfaction will be the same a year from now. But the vendor could change that...

May 2020
 Helpful

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Director

Future Outlook

Epic is putting out benchmarking, which will be new technology and will be good. I see a future in...

May 2020
 Helpful

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Director

Service and Support

I have been pleased with Epic’s service. There was one representative who would have caused me to...

May 2020
 Helpful

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Director

Other Observations & Comments

We had another product before, and the Epic product came in and replaced that. Epic’s product is no...

May 2020
 Helpful

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Director

Relationship

I feel like we are getting our money’s worth. We have data that we are comfortable with, and we have...

May 2020
 Helpful

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Director

Functionality and Upgrades

I would tell someone that things with the product have gone pretty well. We have confidence in our...

May 2020
 Helpful

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Director

Service and Support

We had to modify beds and add beds during this COVID-19 crisis. That required us to have the right...

May 2020
 Helpful

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Director

Functionality and Upgrades

A number of people can ask Epic for reports, so we have the same version with some slight...

May 2020
 Helpful

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Director

Functionality and Upgrades

I would buy the product again. I have used other vendors, and there are pros and cons to each. One...

May 2020
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Director

Interfacing and Integration

We haven’t had any recent training from Epic. We have had some demos and upcoming benchmarking, but...

May 2020
 Helpful

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Director

Technology

There are always inherent issues with any product; no IT system is perfect. The system operates on...

May 2020
 Helpful

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Director

Functionality and Upgrades

As long as users know the key to unlock things, the product works well. The different screen...

May 2020
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