Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Commentary Summary
Want to see full details?
User Commentary
VP/Other Executive
Interfacing and Integration
Epic Infection Control integrates very nicely with all of our other Epic systems. That is why we...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
One of my favorite aspects of Epic Infection Control is that we have the ability to directly...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
We get great tracking and reporting from the product, especially during COVID-19. We have been...
Login or Create an Account to see details.
Director
Functionality and Upgrades
I would like for Epic Infection Control to flag new infectious-disease tests because oftentimes we...
Login or Create an Account to see details.
Director
Lessons Learned
Whether we would buy the system again would be very complicated. Long story short, there are better...
Login or Create an Account to see details.
Director
Functionality and Upgrades
I wish that Epic Infection Control had more alerts. I want the system to tell me when I should start...
Login or Create an Account to see details.
Director
Other Observations & Comments
The vendor definitely keeps their promises, but Epic definitely underpromises. Many competitors in...
Login or Create an Account to see details.
Director
Service and Support
Epic is much more responsible with their charges than the competitors in the market are.
Login or Create an Account to see details.
Director
Functionality and Upgrades
The ability to graphically export information from the system would be nice. There are a lot of...
Login or Create an Account to see details.
Director
Functionality and Upgrades
There are parts of the record that aren't easy to extract data from to move to other parts of the...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
In regard to COVID-19, we started some manual processes for tracking what was going on and for...
Login or Create an Account to see details.
Manager
Other Observations & Comments
There is so much that Epic's system can do, but we really need the people on board to be able to...
Login or Create an Account to see details.
Manager
Other Observations & Comments
We are using pharmacy surveillance tools. That has been kind of hit or miss because the pharmacists...
Login or Create an Account to see details.
Manager
Other Observations & Comments
We had an upgrade not too long ago, and we have had a couple of issues that have come up that were...
Login or Create an Account to see details.
Manager
Other Observations & Comments
I think, in general, Epic keeps their promises. There was a lot of struggle with the implementation....
Login or Create an Account to see details.
Manager
Functionality and Upgrades
When it comes to getting our money's worth, Epic’s system streamlines our workflows so that it takes...
Login or Create an Account to see details.
Manager
Technology
As far as delivering new technology goes, I think that when something comes up, like COVID-19, Epic...
Login or Create an Account to see details.
Manager
Other Observations & Comments
I see no reason why my satisfaction level in a year from now would be any different. I am not aware...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The infection control module is good. My biggest problem with it is that it is built so heavily on...
Login or Create an Account to see details.
Director
Other Observations & Comments
We try not to use any other outside systems, but we do sometimes. We have put so much into the...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Predictive intelligence is built into the system. If we have a blood stream infection, the system...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Epic hasn’t kept their promises regarding the ability to report out of the system. They also...
Login or Create an Account to see details.
Director
Interfacing and Integration
Apparently, it is very difficult to integrate the system with other programs. We have tried to...
Login or Create an Account to see details.
Director
Relationship
The executives from Epic are very good beyond the first person we worked with, who was not very...
Login or Create an Account to see details.
Director
Other Observations & Comments
Epic did step up during the pandemic. They tried to build a dashboard, but it wouldn’t pull things...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We do routine upgrades with Epic, and those go fairly well. The system gets better every year. Epic...
Login or Create an Account to see details.
Director
Implementation and Training
The training for the system is very poor. Epic didn’t really have anybody because most infection...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We are having challenges with the support that Epic has been providing during the COVID-19 crisis....
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Sometimes when there are updates, any fixes that we make in the system to make it flow better don't...
Login or Create an Account to see details.
Manager
Implementation and Training
Whenever we went live with Epic, we were ready. We worked very closely with our assigned liaison,...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Epic is still somewhat siloed in the different report systems, and we aren’t always licensed to have...
Login or Create an Account to see details.
Manager
Implementation and Training
For facilities that are setting up Epic’s product, it would be helpful to make sure that somebody is...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The different silos don’t communicate very well. When we try to pull a report from Epic’s system in...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We have had some challenges when we have tried to create the ventilator-associated module. We...
Login or Create an Account to see details.
Manager
Service and Support
Everybody is receptive to trying to get us help in a relatively quick turnaround time. However,...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We had to take an extra permission step with the Epic administrators to be able to get a certain...
Login or Create an Account to see details.
Manager
Service and Support
Everybody is working from home now, so we have to submit a ticket every time we need a fix, and that...
Login or Create an Account to see details.
Manager
Relationship
My technical support person and my liaison are really on top of trying to keep us up to date on any...
Login or Create an Account to see details.
Manager
Relationship
One challenge that we have had with having Epic’s system in the infection prevention area is that we...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Without the solution, we would be doing manual pulls, so I would give the product a very high...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Epic Infection Control is easy to use. The workflow is wide open when it comes to what we need to...
Login or Create an Account to see details.
Director
Relationship
We have used Epic systems for other types of surveillance reports but just not for the IP section...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The biggest gap with Epic Infection Control is within the IP system. We don't have the functionality...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
We were using another vendor’s software, but we are an Epic shop. Early on, we got a lot of strong...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Epic has been tremendous at supporting us during the COVID-19 crisis. We were able to take advantage...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Epic still struggles with publicly reported health impact assessments. They are getting away from...
Login or Create an Account to see details.
Director
Lessons Learned
For all the positives of using Epic, we are very used to having a smaller vendor. All the other...
Login or Create an Account to see details.
Director
Future Outlook
Epic was up front when it comes to the product working as promoted. With Epic, I would give a fairly...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Epic Infection Control works well. I really like it. Epic is easy to work with. We have given them...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
It would be nice if we could abstract everything to our infection tracking system in one piece and...
Login or Create an Account to see details.
Manager
Relationship
Epic is very collaborative with us. We meet with the developers a couple of times a year, and they...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Epic is definitely a huge upgrade over our previous vendor. Epic Infection Control has made us much...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The solution has increased our ability to detect infections that were previously missed. Before, we...
Login or Create an Account to see details.
Manager
Implementation and Training
We have struggled the most with training. I think that this is because we haven't had a trainer with...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We have a contact person who does the Epic things for us. If that person left, we would be in deep...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
With our last product, if I wanted to create a report on a specific organism, I could do that on the...
Login or Create an Account to see details.
Manager
Implementation and Training
The landing page theoretically looks nice. The issue is that since we have a different patient...
Login or Create an Account to see details.
Manager
Other Observations & Comments
Our in-house people have been trained in the Epic platform, and they have connections to Epic, but...
Login or Create an Account to see details.
Manager
Other Observations & Comments
Once we get to the point of the uploads, they are pretty easy, so that makes life a bit easier....
Login or Create an Account to see details.
Manager
Implementation and Training
The training was garbage. It didn't address our workflow or our patient population. We are doing a...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
It is easy to figure out who has precautions with the system. We asked to do abstractions for all...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
My organization has made a commitment to Epic, and I will follow what my organization wants. The...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The system is easy to use. We just hover over things, and the information is available. We like that...
Login or Create an Account to see details.
Manager
Technology
The dashboard is very busy and cluttered. There are items that are barely used and take away from...
Login or Create an Account to see details.
Manager
Technology
There are certain things that require too many clicks, especially when we are looking for an...
Login or Create an Account to see details.
Manager
Implementation and Training
We don’t have a specific person for training. The train-the-trainer process has dwindled down, so...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
If there is anything that makes the product not perfect, it is because we expected things that Epic...
Login or Create an Account to see details.
Manager
Service and Support
In some cases, the product may be developed in a way that isn't published anywhere, including the...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
There doesn't seem to be a solution for contact tracing that is easy to implement in the hospital....
Login or Create an Account to see details.
Manager
Functionality and Upgrades
It is difficult for end users to make the leap to reporting. Epic Infection Control is ultimately a...
Login or Create an Account to see details.
Manager
Service and Support
We didn't need a lot of help from Epic during COVID-19, but they were there when we needed...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
To my knowledge, the vendor avoids nickel-and-diming. I haven't heard about any additional charges...
Login or Create an Account to see details.
Director
Functionality and Upgrades
For us, the product is nice. There are some departments that need a different lab system to make the...
Login or Create an Account to see details.
Director
Implementation and Training
The vendor puts out templates and also provides great tip sheets. We have had trouble getting the...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The vendor has been very responsive during the COVID-19 crisis. They have kept up with our changing...
Login or Create an Account to see details.
Director
Technology
The vendor is good at delivering new technology. They have an innovation team that keeps people...
Login or Create an Account to see details.
Director
Service and Support
We have a dedicated vendor representative that is off-site and a few representatives on campus. The...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
The vendor is very quick about making audits, reports, dashboards, and anything we can use to report...
Login or Create an Account to see details.
Director
Other Observations & Comments
I have no complaints about the price of the system. We get everything we want. I don’t know how much...
Login or Create an Account to see details.
Director
Functionality and Upgrades
When we went to Epic’s product, we were able to design the product the way we wanted to. We told the...
Login or Create an Account to see details.
Director
Other Observations & Comments
I have a lot of things to ask Epic. They are things that we could focus on to make things a little...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
The vendor has done several things about putting patients in isolation, identifying symptomatic and...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
We are able to do a lot of things that we need to do, but there are some limitations. A lot of those...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
Several months after our go-live, we were still working out a lot of little bugs and workflow...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
Our internal team reached out to Epic, and we had a lot of issues getting some things sorted out....
Login or Create an Account to see details.
Analyst/Coordinator
Other Observations & Comments
We have a lot of continual issues with important things like exporting and NHSN reporting. Our...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
I don’t communicate directly with Epic. I communicate with our internal team, which then...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
The system does our CAUTI and CLABSI surveillance very well. It does our reportables well too.
Login or Create an Account to see details.
Analyst/Coordinator
ROI / Cost (care and feeding)
It doesn’t matter how much we pay for the system when there are things that can be better with our...
Login or Create an Account to see details.
Analyst/Coordinator
Lessons Learned
People looking at the software need to know that we need a fair amount of support from our internal...
Login or Create an Account to see details.
Manager
Relationship
I still have an Epic representative on my regular calls about the infection prevention module, and...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
One issue we have may not be on the Epic side; it may be on our analysts' side because of how they...
Login or Create an Account to see details.
Manager
Implementation and Training
Epic’s training model, which wasn't put together by a subject matter expert, is horrendous. Epic...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We have done a lot of customization, and Epic has been really good at helping us with that...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The system has a section for favorites where users can save things they use every day. But trying to...
Login or Create an Account to see details.
Manager
Implementation and Training
Epic does quarterly webinars, and those webinars include information about future updates. Epic asks...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Last year through CMS, the NHSN owners asked for commentary on some specific definitions, and part...
Login or Create an Account to see details.
Manager
Relationship
I haven’t dealt with the Epic executives, but I have dealt with our representative. Epic has sent...
Login or Create an Account to see details.
Manager
Future Outlook
We are not using the system to its full potential right now, but I am moving us toward that goal. I...
Login or Create an Account to see details.
Director
Relationship
In my experience with Epic, if we go to them with an idea, they can help us build whatever our idea...
Login or Create an Account to see details.
Director
Relationship
I told Epic that they need to hire infection preventionists and have those folks work with the...
Login or Create an Account to see details.
Director
Service and Support
We are not on the current version of the system, and that could be part of the reason why we aren't...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We purchased the infection control software because of the price. Other vendors in the space are...
Login or Create an Account to see details.
Director
Functionality and Upgrades
I supplement the product by having FTEs that are built into my budget. Those people make things work...
Login or Create an Account to see details.
Director
Functionality and Upgrades
In general, the implementation is tough with Epic's infection control product. Epic doesn't support...
Login or Create an Account to see details.
Director
Functionality and Upgrades
When it comes to the product working as promoted, I would like to see the product do operational...
Login or Create an Account to see details.
Director
Technology
Epic brings new technology to the table, but it isn't useful technology. For example, they built a...
Login or Create an Account to see details.
Director
Future Outlook
I expect my overall satisfaction will be the same a year from now. But the vendor could change that...
Login or Create an Account to see details.
Director
Future Outlook
Epic is putting out benchmarking, which will be new technology and will be good. I see a future in...
Login or Create an Account to see details.
Director
Service and Support
I have been pleased with Epic’s service. There was one representative who would have caused me to...
Login or Create an Account to see details.
Director
Other Observations & Comments
We had another product before, and the Epic product came in and replaced that. Epic’s product is no...
Login or Create an Account to see details.
Director
Relationship
I feel like we are getting our money’s worth. We have data that we are comfortable with, and we have...
Login or Create an Account to see details.
Director
Functionality and Upgrades
I would tell someone that things with the product have gone pretty well. We have confidence in our...
Login or Create an Account to see details.
Director
Service and Support
We had to modify beds and add beds during this COVID-19 crisis. That required us to have the right...
Login or Create an Account to see details.
Director
Functionality and Upgrades
A number of people can ask Epic for reports, so we have the same version with some slight...
Login or Create an Account to see details.
Director
Functionality and Upgrades
I would buy the product again. I have used other vendors, and there are pros and cons to each. One...
Login or Create an Account to see details.
Director
Interfacing and Integration
We haven’t had any recent training from Epic. We have had some demos and upcoming benchmarking, but...
Login or Create an Account to see details.
Director
Technology
There are always inherent issues with any product; no IT system is perfect. The system operates on...
Login or Create an Account to see details.
Director
Functionality and Upgrades
As long as users know the key to unlock things, the product works well. The different screen...
Login or Create an Account to see details.
Related Reports View All Reports
Advanced Filters
Featured Report
Preferences
Related Blogs
Innovation and Trends in Infection Control
The Silver Lining: EMRs Reduce Diagnostic Errors
Sepsis: Demonstrating CDS Progress in Healthcare