MyChart Bedside Comments

 

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Commentary Summary

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User Commentary

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CNIO

Functionality and Upgrades

The upgrades with Epic are great because they have a whole structured process whenever we upgrade.

Aug 2020
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VP/Other Executive

Functionality and Upgrades

MyChart Bedside needs to be easier to provision, and it needs to work on all platforms. It does not...

Jul 2020
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CNIO

Functionality and Upgrades

We have had good adoption with MyChart Bedside. What we found out with COVID-19 was that we wanted...

Jun 2020
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Director

Functionality and Upgrades

We are heavily leveraging the video capability in MyChart Bedside. The doctors sit outside of the...

Jun 2020
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Director

Other Observations & Comments

Epic is promising a lot more patient engagement things, but we haven't really found those things. We...

Jun 2020
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Director

Technology

Epic delivers new technology well. They think things through, and their product is very well...

Apr 2020
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Director

Other Observations & Comments

Epic could think outside the box and push some new, innovative way of thinking about digital...

Apr 2020
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Manager

Functionality and Upgrades

When I think about the product working as promoted, there is a lot of operational engagement. The...

Apr 2020
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Manager

Future Outlook

I would tell others that the system is very costly to implement and not mobile friendly yet....

Apr 2020
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VP/Other Executive

Lessons Learned

The vendor keeps all of their promises. In terms of development, the thing we are working on...

Apr 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Epic as a whole is starting to get more expensive. There is some nickel-and-diming that is happening....

Apr 2020
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VP/Other Executive

Functionality and Upgrades

We get special updates from the vendor that have issues and that haven’t fully gone through the QA...

Apr 2020
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VP/Other Executive

Relationship

Epic’s executive involvement is better than most of the vendors we work with. The vendor tries to...

Apr 2020
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CIO

Other Observations & Comments

Epic has tried to consolidate things between MyChart Bedside and MyChart. That is good. With the way...

Mar 2020
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CIO

Functionality and Upgrades

I don't know of any area where Epic doesn't meet our needs. We do have one challenge that I am aware...

Mar 2020
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Director

Functionality and Upgrades

I would love to see Epic enhance MyChart Beside's pediatric proxy process. It is the most cumbersome...

Feb 2020
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Director

Functionality and Upgrades

I like the extensibility of MyChart Bedside. It empowers the patients to react to the data...

Feb 2020
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Director

Functionality and Upgrades

We have seen higher patient experience scores from patients who use the tablets from MyChart Bedside...

Jan 2020
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Director

Functionality and Upgrades

The nursing staff really loves MyChart Bedside because it provides patient education and has...

Jan 2020
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Director

Other Observations & Comments

The benefit of Epic's system is that it runs on generic tablets. But I think the ideal form factor...

Jan 2020
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Director

Other Observations & Comments

The downside of MyChart Bedside is managing tablets in the hospital environment. There is the...

Jan 2020
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Director

ROI / Cost (care and feeding)

We have to pay a subscription fee for each hospital admission with MyChart Bedside, but that is...

Jan 2020
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Analyst/Coordinator

Implementation and Training

Epic's implementation is totally the bomb, so I rate that highly. Their ongoing training is also...

Nov 2019
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Analyst/Coordinator

Service and Support

Everything that Epic puts out is pretty quality. Of course, there are always some flaws in things....

Nov 2019
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CNIO

Functionality and Upgrades

We want to be able to use MyChart Bedside more like an iPad; we want end users to be able to play...

Oct 2019
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CNIO

Functionality and Upgrades

The adoption of MyChart Bedside is not great here, and there is limited functionality. I don’t know...

Oct 2019
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CNIO

Implementation and Training

Epic was helpful with our MyChart Bedside implementation.

Oct 2019
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CNO

Implementation and Training

I would like Epic’s training to be more specific. Right now, the training for MyChart Bedside is...

Oct 2019
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Manager

Implementation and Training

I don't think that we received prompt resolutions to our issues as we got ready for the system's...

Sep 2019
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Manager

Other Observations & Comments

MyChart Bedside is really patient driven. Patients are the ones that use the product. We are not...

Sep 2019
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Manager

Relationship

We have dedicated support people for our Epic products. We are assigned a person or a team, we have...

Sep 2019
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CIO

Technology

I love the idea of MyChart Bedside. The product is poor though. Epic is really struggling to build...

Sep 2019
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CIO

Technology

Epic is losing their way with MyChart Bedside. Epic is imagining the product as a front-facing tool...

Sep 2019
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Manager

Implementation and Training

The implementation and training went well. Epic was very prepared to do the install for our site....

Sep 2019
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Manager

Functionality and Upgrades

Our patients and staff love the feel and look of MyChart Bedside. The system is well presented, and...

Sep 2019
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Manager

Functionality and Upgrades

Patients feel like they have a say in their treatment and have special communication with the staff...

Sep 2019
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CIO

Functionality and Upgrades

Epic is really helping us. We are trying to be more consumer centric and to put information into the...

Jul 2019
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CIO

Functionality and Upgrades

MyChart Bedside works well. We don't have the adoption that we would like, but that isn't a problem...

Jul 2019
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VP/Other Executive

Service and Support

Epic definitely keeps their promises, and Epic is very proactive. Epic really tries to make using...

Jun 2019
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Director

Future Outlook

MyChart Bedside is absolutely part of our long-term plans. We continue to expand its use throughout...

May 2019
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Director

Implementation and Training

There isn't specific training for MyChart Bedside from Epic. The training falls under another...

May 2019
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Director

Other Observations & Comments

I would like to see more development from Epic. I would like them to add more patient access...

May 2019
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CIO

Functionality and Upgrades

Epic can develop technology faster than we can take advantage of it. We have been able to really...

May 2019
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CIO

Implementation and Training

Our patients and nurses have received MyChart Bedside really well. They have asked for more and more...

May 2019
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CIO

Functionality and Upgrades

We have seen some small benefits from MyChart Bedside. For example, patients can actually look at...

May 2019
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CIO

Functionality and Upgrades

We would like to be able to customize the look and feel of MyChart Bedside. It would be nice to...

May 2019
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CIO

Functionality and Upgrades

MyChart Bedside is a nice tool in the tool set. However, several things happened that hindered the...

May 2019
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Manager

Technology

One of the biggest expenses we have had in relation to the bedside product is providing tablets that...

May 2019
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Manager

Functionality and Upgrades

There is an opportunity to show patient-experience outcomes with the bedside product. We try our...

May 2019
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Manager

Interfacing and Integration

Epic always provides opportunities to integrate, but integrating isn't as easy as we would like it...

May 2019
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Manager

Lessons Learned

Epic has a road map to accrue functionality, but I see a lot of opportunities to increase...

May 2019
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Manager

Future Outlook

I think we will see some releases that will improve the workflow of Epic's system, so our...

May 2019
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Director

Lessons Learned

When we originally deployed MyChart Bedside, we intended to give patients an iPad for the duration...

Apr 2019
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Director

Future Outlook

When we first deployed MyChart Bedside, the development wasn’t there; the product was pretty bare...

Apr 2019
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Director

Lessons Learned

During our implementation of MyChart Bedside, we realized the biggest drawback was our strategy for...

Apr 2019
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Director

Interfacing and Integration

Something Epic realized pretty quickly and took feedback on was that MyChart Bedside was totally...

Apr 2019
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Director

Relationship

Epic’s support has been good, and we have a good relationship with Epic. Epic's executives are very...

Apr 2019
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Director

Relationship

I met with someone high up at Epic to give feedback and hear what Epic was developing and what...

Apr 2019
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Director

Future Outlook

Originally, we saw an increase in patient satisfaction, but the group was too small for us to really...

Apr 2019
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CMIO

Functionality and Upgrades

We have seen robust adoption of MyChart Bedside. We have greater than 90% tablet deployment in our...

Apr 2019
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CMIO

ROI / Cost (care and feeding)

We have added some patient education in the tablets. That education helps satisfy nursing...

Apr 2019
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CMIO

Other Observations & Comments

The patient education piece for MyChart Bedside is a big issue. That piece doesn’t speak well with...

Apr 2019
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CMIO

Service and Support

We were disappointed in Epic's lack of engagement with us. Epic was engaged to a certain extent, but...

Apr 2019
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CMIO

Relationship

Epic has a history of constantly changing who is the head developer for MyChart Bedside. We had a...

Apr 2019
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CMIO

Functionality and Upgrades

The patient education feature in MyChart Bedside is really challenging to use. Whether information...

Apr 2019
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CMIO

ROI / Cost (care and feeding)

Epic isn't charging us for every little thing with MyChart Bedside.

Apr 2019
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Manager

Functionality and Upgrades

MyChart Bedside is a great way to engage patients with our care team while the patients are in the...

Apr 2019
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Manager

Functionality and Upgrades

Patient engagement is the main outcome that we are using MyChart Bedside for. Enrollment in the...

Apr 2019
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CNO

Win/Loss - Why they were selected (by current clients)

I like that our patients can have their data at their fingertips; they can look at their charts and...

Feb 2019
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Manager

Functionality and Upgrades

MyChart Bedside is the same things as MyChart, but it provides the patients with real-time updates...

Dec 2018
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Manager

Functionality and Upgrades

MyChart Bedside has some limitations. It won’t show the results for things like x-ray studies or CT...

Dec 2018
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Manager

Functionality and Upgrades

One of the complaints that I get from patients is that MyChart Bedside doesn’t always show their...

Dec 2018
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Manager

ROI / Cost (care and feeding)

We really like the MyChart Bedside app. We have downloaded other entertainment features on our...

Dec 2018
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CMIO

Interfacing and Integration

We have almost the entire Epic platform installed throughout the enterprise. That allows us access...

Dec 2018
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CMIO

ROI / Cost (care and feeding)

Our nurses feel that MyChart Bedside is one of the best pieces of software because it has all the...

Dec 2018
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Director

ROI / Cost (care and feeding)

We weren't savvy with MyChart Bedside at first, but we eventually learned that we can actually put...

Nov 2018
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Director

Interfacing and Integration

There are some really cool, integrated things that can be done with MyChart Bedside. We learned that...

Nov 2018
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Director

Other Observations & Comments

Some of our challenges with MyChart Bedside are not really Epic's fault; they exist because of the...

Nov 2018
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Director

Functionality and Upgrades

There were several important things we had to figure out with MyChart Bedside. For example, it is...

Nov 2018
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Director

Interfacing and Integration

There is a discrepancy between the MyChart patient portal and MyChart Bedside. Each of them is based...

Nov 2018
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Director

Functionality and Upgrades

We rolled out MyChart Bedside and went with the information that Epic had offered us about patient...

Nov 2018
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CIO

Other Observations & Comments

MyChart Bedside is a great product. We are happy with everything that is available. We wish there...

Sep 2018
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CIO

Functionality and Upgrades

I wish MyChart Bedside had more tools for perspective patients as opposed to existing patients.

Sep 2018
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CIO

Implementation and Training

We were probably one of Epic’s earlier installs of MyChart Bedside, and they learned a lot. We...

Sep 2018
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CIO

Other Observations & Comments

We didn't get a lot of traction with MyChart Bedside initially, but that was mostly our fault. We...

Jun 2018
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CIO

Other Observations & Comments

Our nurses didn't initially use the task list feature in MyChart Bedside; they just used flow sheets...

Jun 2018
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