MyChart Bedside
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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VP/Other Executive

Technology

This product is nice. We have seen a pretty robust uptake of the product. Previously, we tried...

Jan 2023
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VP/Other Executive

Relationship

When Epic promises something, they deliver on it. But they are also careful not to promise when they...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

The new version of the product doesn't require the nurses’ activity. That is a big change in terms...

Jan 2023
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VP/Other Executive

Other Observations & Comments

There are always more things we want in the product. We want the product to be more integrated, but...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

The ease of use for the patient is much better than it is for the nurses and clinicians, but...

Jan 2023
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VP/Other Executive

Technology

I can launch the Epic portal through my personal device, and that has been so much more successful....

Jan 2023
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VP/Other Executive

Implementation and Training

Now, patients can launch the app through their phones. That is a fantastic feature that we received...

Jan 2023
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Nurse

Functionality and Upgrades

MyChart Bedside is a great avenue for parents. Most of our users are parents or proxies for the...

Dec 2022
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Nurse

Service and Support

Working with Epic is great. The vendor is very quick to respond and easy to get ahold of. I feel...

Dec 2022
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Nurse

Technology

Epic is really moving toward putting all of the functionality within MyChart Bedside into the mobile...

Dec 2022
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CIO

Implementation and Training

When we implemented MyChart Bedside, Epic told us they didn’t think anyone was using it because the...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

If employees pay attention to learning how to use MyChart Bedside, it is very easy. We have upgraded...

Dec 2022
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Analyst/Coordinator

Other Observations & Comments

Ongoing training is up to each facility. My ongoing training sometimes isn't quick and fancy.

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

As a consumer or a patient, it is easy to get into MyChart Bedside outside of the hospital and use...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

I would tell a peer that by engaging patients using MyChart Bedside, we can encourage them to be...

Dec 2022
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CIO

Technology

MyChart Bedside is a great idea, but the execution is a little bit of a problem. The idea that we...

Dec 2022
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Analyst/Coordinator

Other Observations & Comments

The biggest challenge I have with the product is continuing to engage our mission partners so that...

Dec 2022
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Analyst/Coordinator

Relationship

Epic alerts our analyst and instructional designer about things that are coming out. I have a chain...

Dec 2022
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Analyst/Coordinator

Future Outlook

I am not sure that we have any tangible outcomes tied to the product at this point in time. But the...

Dec 2022
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CIO

Other Observations & Comments

I don't know that Epic’s vision is good for what I want to do with tablets in rooms. MyChart Bedside...

Nov 2022
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CIO

Interfacing and Integration

MyChart Bedside has good integration with our records. We can request things, and those requests go...

Nov 2022
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Nurse

Service and Support

I would love for Epic to initiate things and show us how to make things easier. We want them to come...

Nov 2022
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Nurse

Other Observations & Comments

MyChart Bedside can be difficult for patients to use unless they are tech savvy. Some of the tablets...

Nov 2022
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Nurse

Other Observations & Comments

Getting the nurses to use the product on a consistent basis is difficult. Nurses are very busy...

Nov 2022
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Nurse

Implementation and Training

We need more education for MyChart Bedside. Our staff needs more awareness of all of the potential...

Nov 2022
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Nurse

Service and Support

When I go to Epic about problems with MyChart Bedside, once in a blue moon they tell me that the...

Nov 2022
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Nurse

Relationship

If Epic listened to our staff and educators, then we would be extremely satisfied. Epic doesn't...

Nov 2022
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Manager

Implementation and Training

Epic has all of the right materials for training.

Nov 2022
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Manager

Other Observations & Comments

I don’t think we have implemented enough of the product to have one of the outcomes we are trying to...

Nov 2022
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CMIO

Service and Support

The technical support team for MyChart Bedside is often not quite as informed as other technical...

Nov 2022
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CMIO

Future Outlook

There are a lot of things coming. We are looking forward to better messaging functionality. The...

Nov 2022
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CMIO

Functionality and Upgrades

We need more nontraditional languages. It is great that we can get Spanish, but we need some other...

Nov 2022
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CMIO

Functionality and Upgrades

MyChart Bedside is in our current workflows. The system is really easy to use because of that.

Nov 2022
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CMIO

Future Outlook

We advertise for Epic all the time. We are very satisfied, and we have no intention of leaving Epic...

Nov 2022
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CMIO

Functionality and Upgrades

Once our patients get exposed to MyChart Bedside, they demand it. It has become a part of what they...

Nov 2022
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VP/Other Executive

Implementation and Training

We cannot even send our frontline staff directly to Epic to be trained. We have to send our...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

Some of Epic’s applications have an introduction tutorial that walks patients through how to...

Oct 2022
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VP/Other Executive

Lessons Learned

We have significant challenges with our organization because of our custom build. We have come to...

Oct 2022
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VP/Other Executive

ROI / Cost

We have seen positive outcomes with regard to the motivation to share information and basically...

Oct 2022
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VP/Other Executive

ROI / Cost

The biggest issue we have is that we have a custom build of the Epic system, and it has been that...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

We haven't received a lot of feedback from patients saying that the system is the greatest thing. A...

Oct 2022
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VP/Other Executive

ROI / Cost

One of the features of MyChart Bedside is a concierge functionality for the patient or family member...

Oct 2022
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VP/Other Executive

Technology

It is the tech questions that come up that we have found challenging. A patient’s phone will not...

Oct 2022
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VP/Other Executive

ROI / Cost

Everything we use from Epic is à la carte, so there is usually a fee. At a minimum, there is...

Oct 2022
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Manager

Functionality and Upgrades

The strength of MyChart Bedside is shown in the ease we have with accessing records and the fact...

Oct 2022
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Manager

Service and Support

We have regular calls with Epic’s team, and the team has always been really nice. They are...

Oct 2022
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Manager

ROI / Cost

MyChart Bedside is definitely an affordable solution for us, and Epic avoids charging us for every...

Oct 2022
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Manager

Functionality and Upgrades

Epic could improve the solution by giving us the ability to manipulate data in different ways. We...

Oct 2022
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Manager

Implementation and Training

MyChart Bedside is not difficult. Sometimes the training for certain features includes a couple of...

Oct 2022
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Manager

Functionality and Upgrades

During our last few upgrades with MyChart Bedside, we have had some things break or have needed to...

Oct 2022
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Manager

Functionality and Upgrades

Epic could make MyChart Bedside more patient and family friendly.

Oct 2022
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CNIO

Lessons Learned

The ease of use of the product depends on how the client sets it up. The client could put a tablet...

Oct 2022
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Manager

Implementation and Training

Epic has eLearning videos and guides that we are able to use for our own training and customize as needed....

Oct 2022
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Manager

Service and Support

Epic is very good about getting back to us when we have questions and issues.

Oct 2022
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Manager

Other Observations & Comments

There are going to be some good changes coming from Epic, but I am not sure about the improvements...

Oct 2022
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Manager

Lessons Learned

I absolutely would recommend MyChart Bedside. It is a fantastic program and is extremely helpful to...

Oct 2022
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Director

Interfacing and Integration

Patients seem to like the product. They like the system's real-time information. We integrated the...

Oct 2022
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Director

Other Observations & Comments

Our main challenge with MyChart Bedside is that people don't know about it. It is mainly a tool for...

Oct 2022
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Director

Functionality and Upgrades

One of our challenges with the product is trying to quantify its impact on the patient experience....

Oct 2022
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Director

Functionality and Upgrades

If a patient has the MyChart Bedside app and knows how to use it, then they just have to open it,...

Oct 2022
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Director

ROI / Cost

Epic nickel-and-dimes us. There is a fee for each patient, and that fee is way too high.

Oct 2022
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Director

Service and Support

We have a very good representative from Epic who does a great job of keeping us informed. We have a...

Oct 2022
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Manager

Functionality and Upgrades

The vendor has been very helpful with updates, and I would not say that there is anything to...

Oct 2022
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Manager

Technology

The mobile app for MyChart Bedside has been fantastic. Previously, our patients only had access to...

Oct 2022
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CNIO

Functionality and Upgrades

To set patients up with the product when we are sharing a tablet, we have to associate it with a...

Oct 2022
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CNIO

Relationship

I love and hate Epic. We share feedback with them, but they don’t hear what we are saying. They...

Oct 2022
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CNIO

Relationship

Epic charges us for every little thing. They are click counters. The CEO has a great business model,...

Oct 2022
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CNIO

Functionality and Upgrades

The functionality is going well overall. Epic did some things that they thought were good things,...

Oct 2022
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CNIO

Technology

Epic needs to improve in terms of delivering faster what the users want. Epic’s hands are tied a...

Oct 2022
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CNIO

Service and Support

I can reach out to our contact person at Epic anytime. That person is involved with us.

Oct 2022
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CNIO

Other Observations & Comments

We don’t know what our outcomes are from this product because we don’t survey the patients on this...

Oct 2022
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CNIO

Lessons Learned

One thing that needs improvement is the form factor of the devices. When people are testing devices,...

Oct 2022
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CNIO

Functionality and Upgrades

We have to be thoughtful about patient-reported outcomes. If I ask my patient what their pain level...

Oct 2022
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Manager

Service and Support

Epic's support people have been great. I don't always like their answers, but they are very responsive....

Sep 2022
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Director

Implementation and Training

The training is good. Epic provides training materials for our upgrades, and we can download those...

Sep 2022
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Director

Technology

Currently what works well with MyChart Bedside's mobile application is the fact that we don't have...

Sep 2022
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Director

ROI / Cost

MyChart Bedside increases patient satisfaction. Patients feel better when they have more involvement...

Sep 2022
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Director

Relationship

Nothing in life is free these days, of course. But anytime we have any questions about why we are...

Sep 2022
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Director

Service and Support

For the most part, the quality of the implementation is pretty good. We have the support that we...

Sep 2022
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Director

Relationship

For the most part, the product does have whatever functionality Epic promotes or does whatever Epic...

Sep 2022
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Director

Interfacing and Integration

With MyChart and MyChart Bedside, we have integration with certain patient monitoring devices as...

Sep 2022
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Director

Functionality and Upgrades

With what we currently have in place, we need very little involvement from our nurses and our...

Sep 2022
||
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CNIO

Functionality and Upgrades

Regarding our ability to customize things such as the provider biographies, the vendor has been...

Aug 2022
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CNIO

Future Outlook

The product is bringing together a lot of our EHR integrations, and we are looking at other consents...

Aug 2022
||
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CNIO

Interfacing and Integration

One of my wish-list items is integration with third-party systems for food ordering. We do have the...

Aug 2022
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CNIO

Service and Support

We have a lot of requests concerning what we want from the product, and it would be great if we had...

Aug 2022
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CNIO

Lessons Learned

I would recommend the product. We are unique in what we do, but the product may not be as...

Aug 2022
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CNIO

Functionality and Upgrades

According to the feedback that we have gotten from families, there are a lot of needs in terms of...

Aug 2022
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CNIO

Functionality and Upgrades

On a small scale, the feedback we are receiving from families indicates that they like the ability...

Aug 2022
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CNIO

Lessons Learned

Most of our monitoring for outcomes has been related to activations and usage because unless we have...

Aug 2022
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CNIO

ROI / Cost

Families have said that the product has helped them better understand their medications and labs and...

Aug 2022
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CNIO

Functionality and Upgrades

The product has delivered in terms of democratizing the data that is in Epic’s system. Families are...

Aug 2022
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CNIO

Implementation and Training

Epic’s implementation support and design pieces within our teams didn’t yield very practical...

Aug 2022
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CNIO

Functionality and Upgrades

As far as the videos go, this solution was not created with our specialty in mind. So we have had to...

Aug 2022
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CNIO

Functionality and Upgrades

One of the challenges with the product is that Epic presents reporting that is all based on patient...

Aug 2022
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CNIO

Functionality and Upgrades

We feel supported by Epic, but every time we get an upgrade, we have to do full-on testing. We...

Aug 2022
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CNIO

Future Outlook

Epic has a road map for development that they are following. The vendor’s priority is to consolidate...

Aug 2022
||
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CNIO

Technology

We are struggling with introducing MyChart Bedside during the admission process and then actually...

Jul 2022
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CNIO

Interfacing and Integration

I would recommend MyChart Bedside to a peer or colleague based on the level of integration within...

Jul 2022
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CNIO

Other Observations & Comments

We are having a tough time right now because a lot of MyChart Bedside involves the staff introducing...

Jul 2022
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CNIO

Lessons Learned

I have an open line of communication with the Epic executives that are assigned to our facility....

Jul 2022
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Manager

Functionality and Upgrades

We have rolled MyChart Bedside out in specific units and have been trying to optimize the system to...

Jul 2022
||
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Manager

ROI / Cost

MyChart Bedside does allow for patient satisfaction from the perspective of patients being able to...

Jul 2022
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Manager

Relationship

I have regular meetings with people at the higher level at Epic, and I have more frequent meetings...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Provisioning the tablet is difficult for the nurses and clinicians because of protecting the...

Jul 2022
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Analyst/Coordinator

ROI / Cost

Once we provision a patient on MyChart Bedside and the patient views it on their phone, they get...

Jul 2022
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Analyst/Coordinator

Relationship

Epic sends us concerns that other hospitals have had, so we can learn from those. That is pretty...

Jul 2022
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Analyst/Coordinator

Interfacing and Integration

A pro that I would tell a peer considering the product is that the product seems to be everywhere....

Jul 2022
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Analyst/Coordinator

Other Observations & Comments

When we began, we had to do some work with another company to support the mobile devices that Epic...

Jul 2022
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Director

Relationship

Epic is constantly pushing us forward, and that is good. As much as I hate how the regular upgrades...

Jul 2022
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Director

Service and Support

I work closely with our technical coordinator at Epic. If I have problems, they escalate the issues...

Jul 2022
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Director

Functionality and Upgrades

MyChart Bedside is great, but for patients who have low vision, there is room for improvement....

Jul 2022
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Director

Other Observations & Comments

We are really interested in how we can utilize MyChart Bedside for at-home patients. As we are...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

MyChart Bedside is a good product for patients who are comfortable with technology. The biggest...

May 2022
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Analyst/Coordinator

Other Observations & Comments

We had a lot of discussions during the planning phase, and we asked a lot of questions. We wanted to...

May 2022
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Analyst/Coordinator

Sales and Contracting

The app is great. The patient can use the MyChart Bedside app on their own device, and it will show...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

Our workflow has been incredibly difficult to pick up, so the system is very underutilized. We want...

May 2022
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Analyst/Coordinator

Implementation and Training

We had very little support for the implementation. Epic helped with the build but not the go-live.

May 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

Our internal team decided to move to MyChart Bedside. We wanted to use our EMR vendor's solution so...

May 2022
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Analyst/Coordinator

ROI / Cost

We get hammered with charges for MyChart Bedside. We get charged every single time a patient...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

I like the mobile tool for MyChart Bedside and the fact that we can provide access to any patient...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

I would like to see a bit more work with Apple and Apple TV. Epic seems to do a bit of work on the...

May 2022
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