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User Commentary
Product
MyChart Bedside is now essentially integrated with MyChart. That is a big win, and it means that we...
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Operations
Epic's implementation team didn't do a great job of conveying the operational workflows and...
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Loyalty, Product
We would like more from our Epic educational outreach piece. We would like to be able to track all...
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Relationship, Product
It would be a nice touch to be able to connect the product with our TVs.
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Product
MyChart Bedside is a great way to engage patients, but right now MyChart Bedside is tablet based,...
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Relationship, Product
Epic is not necessarily proactive with MyChart Bedside. We usually have to ping them. We would like...
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Loyalty, Relationship, Product
I like that Epic has a full suite of products. Their primary focus is on doctors, but through their...
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Product
If we have a patient who knows that MyChart Bedside is there and understands the system, then things...
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Loyalty, Product
If a patient is in the hospital for an unplanned visit, then the patient's thoughts are probably a...
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Operations, Product, Value
Nurses or clinicians don't have to do anything for MyChart Bedside. The score does go down depending...
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Product
Patients use certain things like the in-basket messaging in MyChart Bedside. Unfortunately, our...
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Loyalty, Product
We have looked at Epic’s bedside TV options; we set up a proof of concept, and it was a little...
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Loyalty, Product
MyChart Bedside is robust and has lots of good data, but it is so hard to get our eyeballs on the...
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Loyalty, Product
The tablet workflow is super clunky with MyChart Bedside. It is a nonstarter to have to scan QR...
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Product
One of the things that is really frustrating about Epic is that we have insight into what gets...
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Product, Value
We are an Epic shop and are live with MyChart Bedside across our health system. We use MyChart...
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Loyalty
I would tell another organization to stick with Epic rather than go with a third party for patient...
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Loyalty, Product, Value
For MyChart Bedside, we want our patients to bring their own devices instead of provisioning...
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Product
Epic could do a little more improvement on the placement of the items on the screen, and they could...
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Product
MyChart Bedside is more challenging to use than MyChart for users, patients, and families, but that...
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Product
With MyChart Bedside, people should be sure to not underestimate the workflow analysis that needs to...
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Relationship
Epic’s customer service is very exceptional. MyChart Bedside is a strong solution in particular, but...
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Value
The tool’s cost can get a little out of hand. Broadening our deployment is going to be very costly...
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Operations, Product
MyChart Bedside integrates seamlessly with Epic's other software. We previously needed a...
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Loyalty, Relationship, Product
Epic continues to be forward-thinking and plan ahead. Epic is continuing to work on their bedside TV...
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Relationship
I have been around vendors that involve their CIO or CTO in every conversation. Epic doesn't do...
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Loyalty, Product
The vendor is working on a TV for the system. It is pretty basic. We wish it were more robust. The...
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Product, Value
We would definitely recommend the system. During the COVID-19 pandemic, we were able to use MyChart...
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Value
MyChart Bedside allows us to have an iPad in every single patient room. The system is truly a...
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Product
The ease of use for MyChart Bedside is lower only because we have been so busy with other activities...
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Product
MyChart Bedside is very good. We have it through the iPads. We have to match up the iPads with what...
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Product
We are always trying to increase the utilization of MyChart Bedside and get the nurses excited about...
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Loyalty, Product
Some of our folks struggle because they want things on the television and on the iPad. We do not...
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Product
Our only issue with MyChart Bedside is that it just doesn't have everything; it needs some more content....
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Product
For patients who are comfortable using MyChart Bedside, its communication abilities are superior to...
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Loyalty, Product
The system's potential is good, but the system's clinical workflow problems are hard to overcome,...
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Product
I like MyChart and the way it communicates with MyChart Bedside. Epic's integrations are built a...
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Product
MyChart Bedside can be a little cumbersome for the patients, especially the older patients that...
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Operations, Product, Value
MyChart Bedside is very easy to use for patients, but it is hard to get the team members and the...
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Product
We have fully implemented MyChart Bedside in all of our acute facilities. Every department that is...
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Product
Epic could make it easier to provision a proxy in the MyChart Bedside system. That would be very...
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Product, Value
MyChart Bedside brings a lot of value to the patient. It allows the families to feel like they have...
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Product
MyChart Bedside’s in-room telehealth works well other than the fact that the doorbell for reminding...
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Product
Epic is adding more tools to MyChart's mobile version. Parents with proxy access get additional...
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Product
MyChart Bedside is pretty straightforward. It is a great tool. We can load all of the entertainment...
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Relationship, Relationship, Operations, Operations
Our Epic team has been very responsive to getting things and integrating things, although trying to...
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Product, Product
We have a lot of nice reports that we can find, such as our COVID-19 monitoring report. We can find...
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Operations, Operations
There are a lot of places to go and a lot of ways to do one thing. We will try to teach somebody,...
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Product, Product
With Epic's system, it is hard to track a sequence. In the old days, we used to have a paper flow...
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Operations, Operations, Product, Product
I can navigate pretty well to get to where I want. We may have to click into a few places to get...
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Operations, Operations, Product, Product
We have nurses that are certified in chemotherapy. One thing that has been difficult is that if a...
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Product, Product, Value, Value
It took a while for the MyChart Bedside tablet to get added, but we got that project done, and the...
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Product
The biggest thing is getting patients to use the solution. We put together the tools thinking that...
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Product
One of the things that Epic struggles with is reporting the usage of MyChart Bedside.
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Relationship
We have an extremely great working relationship with Epic.
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Product
This product would better fit our needs if we could upload specific education. If something is not a...
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Product
The majority of what we use MyChart Bedside for is patient education in real time, and it is...
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Product
MyChart Bedside is a little cumbersome to set up if the patient does not already have a MyChart...
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Operations
Once the initial setup is done, the product is fairly easy to navigate, but that initial setup is...
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Product
The most popular feedback I get from patients about MyChart Bedside is that they love seeing their...
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Relationship, Product
People often give us feedback about the food ordering system in MyChart Bedside. They say that it is...
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Loyalty, Product
MyChart Bedside is pretty complete and comprehensive in how it shares information with patients...
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Product
Since MyChart Bedside is an Epic application, it is very integrated with other Epic components. We...
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Operations
Epic did not provide any actual implementation support. We did things ourselves. The gap we suffered...
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Loyalty
The total number of devices we were going to deploy for MyChart Bedside was a bit different from the...
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Product
The deprovisioning of the MyChart Bedside product between patients is pretty slick. When we...
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Product, Value
This product is nice. We have seen a pretty robust uptake of the product. Previously, we tried...
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Culture, Relationship
When Epic promises something, they deliver on it. But they are also careful not to promise when they...
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Product
The new version of the product doesn't require the nurses’ activity. That is a big change in terms...
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Product
There are always more things we want in the product. We want the product to be more integrated, but...
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Product
The ease of use for the patient is much better than it is for the nurses and clinicians, but...
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Product
I can launch the Epic portal through my personal device, and that has been so much more successful....
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Operations
Now, patients can launch the app through their phones. That is a fantastic feature that we received...
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Product, Value
MyChart Bedside is a great avenue for parents. Most of our users are parents or proxies for the...
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Relationship
Working with Epic is great. The vendor is very quick to respond and easy to get ahold of. I feel...
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Loyalty, Product
Epic is really moving toward putting all of the functionality within MyChart Bedside into the mobile...
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Operations, Product, Value
If employees pay attention to learning how to use MyChart Bedside, it is very easy. We have upgraded...
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Operations
Ongoing training is up to each facility. My ongoing training sometimes isn't quick and fancy.
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Product, Value
As a consumer or a patient, it is easy to get into MyChart Bedside outside of the hospital and use...
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Product, Value
I would tell a peer that by engaging patients using MyChart Bedside, we can encourage them to be...
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Relationship, Product
The biggest challenge I have with the product is continuing to engage our mission partners so that...
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Relationship
Epic alerts our analyst and instructional designer about things that are coming out. I have a chain...
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Product, Value
I am not sure that we have any tangible outcomes tied to the product at this point in time. But the...
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Loyalty, Product
I don't know that Epic’s vision is good for what I want to do with tablets in rooms. MyChart Bedside...
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Product
MyChart Bedside has good integration with our records. We can request things, and those requests go...
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Relationship, Operations, Product
I would love for Epic to initiate things and show us how to make things easier. We want them to come...
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Product
MyChart Bedside can be difficult for patients to use unless they are tech savvy. Some of the tablets...
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Product
Getting the nurses to use the product on a consistent basis is difficult. Nurses are very busy...
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Operations, Product
We need more education for MyChart Bedside. Our staff needs more awareness of all of the potential...
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Relationship, Product
When I go to Epic about problems with MyChart Bedside, once in a blue moon they tell me that the...
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Relationship
If Epic listened to our staff and educators, then we would be extremely satisfied. Epic doesn't...
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Operations
Epic has all of the right materials for training.
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Loyalty, Operations, Product
I don’t think we have implemented enough of the product to have one of the outcomes we are trying to...
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Relationship
The technical support team for MyChart Bedside is often not quite as informed as other technical...
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Loyalty
There are a lot of things coming. We are looking forward to better messaging functionality. The...
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Product
We need more nontraditional languages. It is great that we can get Spanish, but we need some other...
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Product
MyChart Bedside is in our current workflows. The system is really easy to use because of that.
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Loyalty
We advertise for Epic all the time. We are very satisfied, and we have no intention of leaving Epic...
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Product, Value
Once our patients get exposed to MyChart Bedside, they demand it. It has become a part of what they...
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Operations
We cannot even send our frontline staff directly to Epic to be trained. We have to send our...
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Operations, Product
Some of Epic’s applications have an introduction tutorial that walks patients through how to...
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Product, Value
We have seen positive outcomes with regard to the motivation to share information and basically...
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Product, Value
The biggest issue we have is that we have a custom build of the Epic system, and it has been that...
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Product, Value
We haven't received a lot of feedback from patients saying that the system is the greatest thing. A...
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Loyalty, Relationship, Product
One of the features of MyChart Bedside is a concierge functionality for the patient or family member...
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Product, Value
It is the tech questions that come up that we have found challenging. A patient’s phone will not...
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Culture, Value
Everything we use from Epic is à la carte, so there is usually a fee. At a minimum, there is...
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Product
The strength of MyChart Bedside is shown in the ease we have with accessing records and the fact...
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Relationship
We have regular calls with Epic’s team, and the team has always been really nice. They are...
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Value
MyChart Bedside is definitely an affordable solution for us, and Epic avoids charging us for every...
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Product
Epic could improve the solution by giving us the ability to manipulate data in different ways. We...
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Operations
MyChart Bedside is not difficult. Sometimes the training for certain features includes a couple of...
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Operations, Product
During our last few upgrades with MyChart Bedside, we have had some things break or have needed to...
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Product
Epic could make MyChart Bedside more patient and family friendly.
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Operations, Product
The ease of use of the product depends on how the client sets it up. The client could put a tablet...
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Operations
Epic has eLearning videos and guides that we are able to use for our own training and customize as needed....
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Relationship
Epic is very good about getting back to us when we have questions and issues.
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Loyalty, Relationship, Product
There are going to be some good changes coming from Epic, but I am not sure about the improvements...
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Product, Value
I absolutely would recommend MyChart Bedside. It is a fantastic program and is extremely helpful to...
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Product, Value
Patients seem to like the product. They like the system's real-time information. We integrated the...
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Product
Our main challenge with MyChart Bedside is that people don't know about it. It is mainly a tool for...
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Product, Value
One of our challenges with the product is trying to quantify its impact on the patient experience....
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Product
If a patient has the MyChart Bedside app and knows how to use it, then they just have to open it,...
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Value
Epic nickel-and-dimes us. There is a fee for each patient, and that fee is way too high.
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Relationship
We have a very good representative from Epic who does a great job of keeping us informed. We have a...
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Relationship, Operations, Product
The vendor has been very helpful with updates, and I would not say that there is anything to...
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Product, Value
The mobile app for MyChart Bedside has been fantastic. Previously, our patients only had access to...
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Product
To set patients up with the product when we are sharing a tablet, we have to associate it with a...
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Relationship
I love and hate Epic. We share feedback with them, but they don’t hear what we are saying. They...
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Value
Epic charges us for every little thing. They are click counters. The CEO has a great business model,...
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Product
The functionality is going well overall. Epic did some things that they thought were good things,...
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Relationship, Product
Epic needs to improve in terms of delivering faster what the users want. Epic’s hands are tied a...
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Relationship
I can reach out to our contact person at Epic anytime. That person is involved with us.
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Product, Value
We don’t know what our outcomes are from this product because we don’t survey the patients on this...
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Product
One thing that needs improvement is the form factor of the devices. When people are testing devices,...
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Product
We have to be thoughtful about patient-reported outcomes. If I ask my patient what their pain level...
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