MyChart Bedside
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Subject Expert
Adam Cherrington
Research Director
Commentary Summary
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User Commentary
MyChart Bedside is a good product for patients who are comfortable with technology. The biggest...
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We had a lot of discussions during the planning phase, and we asked a lot of questions. We wanted to...
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The app is great. The patient can use the MyChart Bedside app on their own device, and it will show...
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Our workflow has been incredibly difficult to pick up, so the system is very underutilized. We want...
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We had very little support for the implementation. Epic helped with the build but not the go-live.
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Our internal team decided to move to MyChart Bedside. We wanted to use our EMR vendor's solution so...
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We get hammered with charges for MyChart Bedside. We get charged every single time a patient...
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I like the mobile tool for MyChart Bedside and the fact that we can provide access to any patient...
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I would like to see a bit more work with Apple and Apple TV. Epic seems to do a bit of work on the...
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The self-assessments in MyChart Bedside wouldn’t be appropriate for all patients to be able to use....
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We have had challenges with getting adoption from the clinicians. The moment they have to hand the...
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MyChart Bedside has been difficult to implement. We have been using our devices and giving them to...
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There is an opportunity to integrate with some meal-ordering and patient-education systems and make...
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I am not aware of a MyChart Bedside training track. We leverage training from Epic for our clinical...
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Epic has quite a few things on their road map, such as integrating MyChart Bedside with Secure Chat....
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We have quarterly meetings with Epic’s development team to understand what is on their road map,...
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Epic has always had MyChart Bedside as a standalone application, and over the years, they have...
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We had a pretty successful implementation. We decided to continue rolling out MyChart Bedside. We...
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It is important to distinguish the tablet configuration from the MyChart Bedside application. We...
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MyChart Bedside can be accessed in two different ways. One way is by provisioning a patient with a...
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There is a subscription fee for MyChart Bedside, and that does feel a little bit like...
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I was hoping that MyChart Bedside would give us better communication with the care team and...
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There are still patients who don't do great with technology, so those patients are going to struggle...
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The telemedicine integrations with MyChart Bedside are really great. I think the solution is a very...
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The product functionality is amazing in terms of what patients can do using MyChart Bedside. It is...
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The ability to get results in real time has been one of the biggest benefits for our patients with...
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We found with MyChart Bedside that we were asking staff to adopt a new process, and it took a little...
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As we have worked to provide more education for our staff, we are seeing that we are actually...
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If a patient already has a MyChart account, they are seeing some of that most relevant information...
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Our population isn't using the nursing notification information section much. Within MyChart...
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We have rounded and asked patients who are using MyChart Bedside on the tablets for feedback. The...
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The challenges with MyChart Bedside have been around having a good process for protecting patients'...
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We did not look at other solutions when we chose MyChart Bedside. Our philosophy is that if Epic has...
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We are charged for the product based on the number of deployments. I don't think Epic...
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The implementation was a challenge. In the implementation, Epic could have done a better job with...
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We have been happy with the product. We have rolled it out in all of the units that make sense to...
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The messaging feature hasn’t been easy to use. Patients can message a nurse for noncritical issues....
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When thinking about getting the product again, we think about Epic's software as a whole. The...
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There is a usage fee Epic charges per user. I am not sure whether that is similar to what other...
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The phone app is super easy to use. Everything just works. On the tablet app, there is a step where...
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It is hard for us to quantify the outcomes. The product is really a patient experience device. We...
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The only issue I have is that there just doesn’t seem to be much configuration ability with the...
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Epic has a great product, and they listen to their customers. They really want their customers to be...
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Epic could be more proactive by thinking about the pediatric side of organizations and thinking...
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MyChart Bedside is a great tool. It has given parents a chance to be more involved in their...
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I think sometimes there is a trickle-down effect as far as Epic’s executive involvement goes....
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We need to pull more data and provide more information in regard to the benefits of MyChart Bedside...
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The tablets are in kiosks, and the nurses have to provision the tablets to the patients. The tablets...
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I would probably look to see what better solutions might be out there, but I would buy MyChart...
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Epic’s improvement with training is just a matter of keeping on top of it and continuing to...
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We have issues with our MDM solution and provisioning devices to patients. I would advise other...
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MyChart Bedside is an app that lives on the iPad. Once patients are in the system, it is...
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MyChart Bedside requires some additional resources and time that our unit nurses don't have. We have...
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MyChart Bedside shines when it comes to presenting clinical information. MyChart Bedside doesn't...
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With MyChart Bedside, there was a feature functionality that was missing, and we shared with Epic...
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One of MyChart Bedside's major advantages is that it doesn't require integration because it is part...
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The engagement of our clinical team members was important and helpful as we implemented MyChart...
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MyChart Bedside is a wonderful program. It is very valuable, and it satisfies our patients. The...
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Some patients need to watch educational videos before they can be discharged, and they can use the...
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We recently started using the system's mobile version. Now, patients have access to the system...
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Our biggest barrier with the product has been with staff engagement. We have to register patients...
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As far as the solution's ease of use goes for nurses and clinicians, their engagement hasn't been as...
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We are very satisfied with the product. MyChart Bedside offers our patients a great tool that allows...
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One of the challenges that we have run into with MyChart Bedside has been wiping data off of the...
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We pay for each individual user's access to MyChart Bedside, but in general, Epic doesn't charge us...
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The solution's user interface is pretty friendly when patients log in. Some of MyChart Bedside's...
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Once patients are actually in MyChart Bedside and are using the application, the solution isn't...
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Epic has some opportunities for improvement in the training area. They don't seem to put as many...
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The concept of this application is absolutely beneficial to getting patients engaged in their care....
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Epic is really good about being proactive, but there are a lot of things on the mobile device...
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We have a good BFF, and people like them can be hard to find sometimes. Our technical support people...
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MyChart Bedside is a component of EpicCare Inpatient EMR, so it wasn't an expensive endeavor for us....
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I would guess that my satisfaction with the solution will increase in the near future because the...
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The system is highly configurable, so it is only as good as a site has configured it to be. We have...
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MyChart Bedside is a really good product. The patients who use it really like being able to see...
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The most difficult thing about MyChart Bedside is that patients who are in the hospital tend to have...
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MyChart Bedside can be a little hard for our clinicians to use because they have to associate iPads...
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Epic keeps their promises. They show their customers their road map. There have been occasions where...
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MyChart Bedside is fairly easy to use for patients as well as clinicians.
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Epic’s level of engagement from their account management is solid. They really come forward and want...
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There are a few things in MyChart Bedside that we have to pay for separately, but for the most part,...
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As we work on certain projects with Epic, I regularly touch base with Epic's CNIO. We get a lot of...
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Epic's service is proactive. Recently, an Epic individual called me to give me information about a...
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We are very pleased with MyChart Bedside. I have seen great value in it. Users will get as much out...
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We have had some challenges with maintaining MyChart Bedside's hardware, like staff members losing...
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The solution's ease of use depends on the user's age and ability to manage the device, but it is...
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MyChart Bedside is a valuable tool that engages patients during admission. From a patient education...
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Epic keeps their promises. Sometimes, it can be a little hard to know what is in development and...
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