Home chevron icon Search

MyChart Bedside
Filtered view: All

Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
An Update on Vendor-Reported Capabilities
July 2023
View Report
Interactive Patient Systems 2023: Who Is Leading the Way toward the Digital Patient Room of the Future?
View Report
Patient Experience Improvement 2021: Increased Consumerism Driving Need for Customized, Real-Time Feedback
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
CMIO

Product

MyChart Bedside is now essentially integrated with MyChart. That is a big win, and it means that we...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

Epic's implementation team didn't do a great job of conveying the operational workflows and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

We would like more from our Epic educational outreach piece. We would like to be able to track all...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

It would be a nice touch to be able to connect the product with our TVs.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

MyChart Bedside is a great way to engage patients, but right now MyChart Bedside is tablet based,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Product

Epic is not necessarily proactive with MyChart Bedside. We usually have to ping them. We would like...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Relationship, Product

I like that Epic has a full suite of products. Their primary focus is on doctors, but through their...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If we have a patient who knows that MyChart Bedside is there and understands the system, then things...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

If a patient is in the hospital for an unplanned visit, then the patient's thoughts are probably a...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product, Value

Nurses or clinicians don't have to do anything for MyChart Bedside. The score does go down depending...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Patients use certain things like the in-basket messaging in MyChart Bedside. Unfortunately, our...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We have looked at Epic’s bedside TV options; we set up a proof of concept, and it was a little...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

MyChart Bedside is robust and has lots of good data, but it is so hard to get our eyeballs on the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The tablet workflow is super clunky with MyChart Bedside. It is a nonstarter to have to scan QR...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One of the things that is really frustrating about Epic is that we have insight into what gets...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We are an Epic shop and are live with MyChart Bedside across our health system. We use MyChart...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

I would tell another organization to stick with Epic rather than go with a third party for patient...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product, Value

For MyChart Bedside, we want our patients to bring their own devices instead of provisioning...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

Epic could do a little more improvement on the placement of the items on the screen, and they could...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

MyChart Bedside is more challenging to use than MyChart for users, patients, and families, but that...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

With MyChart Bedside, people should be sure to not underestimate the workflow analysis that needs to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic’s customer service is very exceptional. MyChart Bedside is a strong solution in particular, but...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The tool’s cost can get a little out of hand. Broadening our deployment is going to be very costly...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

MyChart Bedside integrates seamlessly with Epic's other software. We previously needed a...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

Epic continues to be forward-thinking and plan ahead. Epic is continuing to work on their bedside TV...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have been around vendors that involve their CIO or CTO in every conversation. Epic doesn't do...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The vendor is working on a TV for the system. It is pretty basic. We wish it were more robust. The...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

We would definitely recommend the system. During the COVID-19 pandemic, we were able to use MyChart...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

MyChart Bedside allows us to have an iPad in every single patient room. The system is truly a...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The ease of use for MyChart Bedside is lower only because we have been so busy with other activities...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

MyChart Bedside is very good. We have it through the iPads. We have to match up the iPads with what...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We are always trying to increase the utilization of MyChart Bedside and get the nurses excited about...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Some of our folks struggle because they want things on the television and on the iPad. We do not...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Our only issue with MyChart Bedside is that it just doesn't have everything; it needs some more content....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

For patients who are comfortable using MyChart Bedside, its communication abilities are superior to...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

The system's potential is good, but the system's clinical workflow problems are hard to overcome,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I like MyChart and the way it communicates with MyChart Bedside. Epic's integrations are built a...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MyChart Bedside can be a little cumbersome for the patients, especially the older patients that...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product, Value

MyChart Bedside is very easy to use for patients, but it is hard to get the team members and the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have fully implemented MyChart Bedside in all of our acute facilities. Every department that is...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic could make it easier to provision a proxy in the MyChart Bedside system. That would be very...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

MyChart Bedside brings a lot of value to the patient. It allows the families to feel like they have...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MyChart Bedside’s in-room telehealth works well other than the fact that the doorbell for reminding...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Epic is adding more tools to MyChart's mobile version. Parents with proxy access get additional...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

MyChart Bedside is pretty straightforward. It is a great tool. We can load all of the entertainment...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Operations, Operations

Our Epic team has been very responsive to getting things and integrating things, although trying to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

We have a lot of nice reports that we can find, such as our COVID-19 monitoring report. We can find...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Operations

There are a lot of places to go and a lot of ways to do one thing. We will try to teach somebody,...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

With Epic's system, it is hard to track a sequence. In the old days, we used to have a paper flow...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Operations, Product, Product

I can navigate pretty well to get to where I want. We may have to click into a few places to get...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Operations, Product, Product

We have nurses that are certified in chemotherapy. One thing that has been difficult is that if a...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product, Value, Value

It took a while for the MyChart Bedside tablet to get added, but we got that project done, and the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The biggest thing is getting patients to use the solution. We put together the tools thinking that...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One of the things that Epic struggles with is reporting the usage of MyChart Bedside.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have an extremely great working relationship with Epic.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

This product would better fit our needs if we could upload specific education. If something is not a...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The majority of what we use MyChart Bedside for is patient education in real time, and it is...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MyChart Bedside is a little cumbersome to set up if the patient does not already have a MyChart...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Once the initial setup is done, the product is fairly easy to navigate, but that initial setup is...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The most popular feedback I get from patients about MyChart Bedside is that they love seeing their...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

People often give us feedback about the food ordering system in MyChart Bedside. They say that it is...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

MyChart Bedside is pretty complete and comprehensive in how it shares information with patients...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Since MyChart Bedside is an Epic application, it is very integrated with other Epic components. We...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

Epic did not provide any actual implementation support. We did things ourselves. The gap we suffered...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty

The total number of devices we were going to deploy for MyChart Bedside was a bit different from the...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

The deprovisioning of the MyChart Bedside product between patients is pretty slick. When we...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

This product is nice. We have seen a pretty robust uptake of the product. Previously, we tried...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Relationship

When Epic promises something, they deliver on it. But they are also careful not to promise when they...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The new version of the product doesn't require the nurses’ activity. That is a big change in terms...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There are always more things we want in the product. We want the product to be more integrated, but...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The ease of use for the patient is much better than it is for the nurses and clinicians, but...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I can launch the Epic portal through my personal device, and that has been so much more successful....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Now, patients can launch the app through their phones. That is a fantastic feature that we received...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product, Value

MyChart Bedside is a great avenue for parents. Most of our users are parents or proxies for the...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

Working with Epic is great. The vendor is very quick to respond and easy to get ahold of. I feel...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Product

Epic is really moving toward putting all of the functionality within MyChart Bedside into the mobile...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product, Value

If employees pay attention to learning how to use MyChart Bedside, it is very easy. We have upgraded...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Ongoing training is up to each facility. My ongoing training sometimes isn't quick and fancy.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

As a consumer or a patient, it is easy to get into MyChart Bedside outside of the hospital and use...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

I would tell a peer that by engaging patients using MyChart Bedside, we can encourage them to be...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

The biggest challenge I have with the product is continuing to engage our mission partners so that...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic alerts our analyst and instructional designer about things that are coming out. I have a chain...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

I am not sure that we have any tangible outcomes tied to the product at this point in time. But the...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

I don't know that Epic’s vision is good for what I want to do with tablets in rooms. MyChart Bedside...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

MyChart Bedside has good integration with our records. We can request things, and those requests go...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Operations, Product

I would love for Epic to initiate things and show us how to make things easier. We want them to come...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

MyChart Bedside can be difficult for patients to use unless they are tech savvy. Some of the tablets...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

Getting the nurses to use the product on a consistent basis is difficult. Nurses are very busy...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

We need more education for MyChart Bedside. Our staff needs more awareness of all of the potential...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Product

When I go to Epic about problems with MyChart Bedside, once in a blue moon they tell me that the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

If Epic listened to our staff and educators, then we would be extremely satisfied. Epic doesn't...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Epic has all of the right materials for training.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations, Product

I don’t think we have implemented enough of the product to have one of the outcomes we are trying to...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

The technical support team for MyChart Bedside is often not quite as informed as other technical...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty

There are a lot of things coming. We are looking forward to better messaging functionality. The...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

We need more nontraditional languages. It is great that we can get Spanish, but we need some other...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

MyChart Bedside is in our current workflows. The system is really easy to use because of that.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty

We advertise for Epic all the time. We are very satisfied, and we have no intention of leaving Epic...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Value

Once our patients get exposed to MyChart Bedside, they demand it. It has become a part of what they...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We cannot even send our frontline staff directly to Epic to be trained. We have to send our...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

Some of Epic’s applications have an introduction tutorial that walks patients through how to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

We have seen positive outcomes with regard to the motivation to share information and basically...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

The biggest issue we have is that we have a custom build of the Epic system, and it has been that...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

We haven't received a lot of feedback from patients saying that the system is the greatest thing. A...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

One of the features of MyChart Bedside is a concierge functionality for the patient or family member...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

It is the tech questions that come up that we have found challenging. A patient’s phone will not...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

Everything we use from Epic is à la carte, so there is usually a fee. At a minimum, there is...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The strength of MyChart Bedside is shown in the ease we have with accessing records and the fact...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have regular calls with Epic’s team, and the team has always been really nice. They are...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

MyChart Bedside is definitely an affordable solution for us, and Epic avoids charging us for every...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Epic could improve the solution by giving us the ability to manipulate data in different ways. We...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

MyChart Bedside is not difficult. Sometimes the training for certain features includes a couple of...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

During our last few upgrades with MyChart Bedside, we have had some things break or have needed to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Epic could make MyChart Bedside more patient and family friendly.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Operations, Product

The ease of use of the product depends on how the client sets it up. The client could put a tablet...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Epic has eLearning videos and guides that we are able to use for our own training and customize as needed....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic is very good about getting back to us when we have questions and issues.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

There are going to be some good changes coming from Epic, but I am not sure about the improvements...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

I absolutely would recommend MyChart Bedside. It is a fantastic program and is extremely helpful to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Patients seem to like the product. They like the system's real-time information. We integrated the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Our main challenge with MyChart Bedside is that people don't know about it. It is mainly a tool for...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

One of our challenges with the product is trying to quantify its impact on the patient experience....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If a patient has the MyChart Bedside app and knows how to use it, then they just have to open it,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic nickel-and-dimes us. There is a fee for each patient, and that fee is way too high.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a very good representative from Epic who does a great job of keeping us informed. We have a...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

The vendor has been very helpful with updates, and I would not say that there is anything to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The mobile app for MyChart Bedside has been fantastic. Previously, our patients only had access to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

To set patients up with the product when we are sharing a tablet, we have to associate it with a...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship

I love and hate Epic. We share feedback with them, but they don’t hear what we are saying. They...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Value

Epic charges us for every little thing. They are click counters. The CEO has a great business model,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

The functionality is going well overall. Epic did some things that they thought were good things,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Product

Epic needs to improve in terms of delivering faster what the users want. Epic’s hands are tied a...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship

I can reach out to our contact person at Epic anytime. That person is involved with us.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product, Value

We don’t know what our outcomes are from this product because we don’t survey the patients on this...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

One thing that needs improvement is the form factor of the devices. When people are testing devices,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

We have to be thoughtful about patient-reported outcomes. If I ask my patient what their pain level...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Patient Experience Will Require More Than Just CAHPS
20 December 21    |   Adam Cherrington, Dan Czech and Ciera Black Walker
Our Patient Experience Improvement report is a first look at customer satisfaction with the solutions used by providers and payers to improve patient experience.
Article
KLAS article icon
The New KLAS Patient Engagement Ecosystem
24 September 19    |   Dan Czech
The new Patient Engagement Ecosystem site gives providers and vendors a way to compare their patient engagement programs to others, and it can also help identify areas of improvement.
Article
KLAS article icon
When Engaging Patients, Do We Give Them a Voice?
28 September 18    |   Jared Jeffery
I may just advocate that the first step of patient engagement should be inviting the patients themselves to become part of the conversation.
View All Reports
Related Reports
Performance
KLAS article icon
Interactive Patient Systems 2023
09 May 23    |   Adam Cherrington and Spencer Snyder
The digital transformation of healthcare has innovated the way patients receive care; this is especially evident in the emergence of digital patient rooms, which use technology to improve personalization, accuracy, and overall experience for patients and providers within the hospital. When properly developed, these digital patient rooms can also ease the staffing challenges many healthcare organizations face today. While vendors in the interactive patient systems space have traditionally focused on and still provide education and entertainment technology in the patient room, this report focuses on advanced digital patient room capabilities offered by these vendors by examining (1) which solutions have the broadest adoption across these advanced capabilities, (2) which solutions are viewed as most complete, and (3) what outcomes deep adopters are achieving.
Performance
KLAS article icon
Patient Experience Improvement 2021
02 December 21    |   Adam Cherrington, Ciera Walker and Tyler Sycamore
Provider organizations’ efforts to improve the patient experience have typically relied on standardized, retrospective benchmarking data (predominantly from the CMS-regulated CAHPS survey). However, to really amplify the voice of the patient and meet the rising demands of healthcare consumerism, organizations also need customizable tools that allow them to respond to patient feedback in real time and quickly identify service-recovery options. This report examines the opportunity that exists for the industry to augment a CAHPS-centric approach with more customizable capabilities.
Perception
KLAS article icon
Digital Front Door 2021
28 September 21    |   Adam Cherrington and Dan Czech
Along with buzzwords like “AI” and “population health,” the term “digital front door” has become more popular but lacks a consensual definition. For this study, KLAS spoke to 27 leading organizations to understand what digital front door means to them, what digital front door strategies and key technologies they use, and what outcomes they have seen. Based on the lessons they have learned along the way, these organizations (most of which use Cerner or Epic for their core EMR) also shared advice for peers seeking to build or improve their digital front door strategies.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​