Commentary Summary
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User Commentary
Technology
This product is nice. We have seen a pretty robust uptake of the product. Previously, we tried...
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Relationship
When Epic promises something, they deliver on it. But they are also careful not to promise when they...
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Functionality and Upgrades
The new version of the product doesn't require the nurses’ activity. That is a big change in terms...
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Other Observations & Comments
There are always more things we want in the product. We want the product to be more integrated, but...
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Functionality and Upgrades
The ease of use for the patient is much better than it is for the nurses and clinicians, but...
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Technology
I can launch the Epic portal through my personal device, and that has been so much more successful....
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Implementation and Training
Now, patients can launch the app through their phones. That is a fantastic feature that we received...
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Functionality and Upgrades
MyChart Bedside is a great avenue for parents. Most of our users are parents or proxies for the...
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Service and Support
Working with Epic is great. The vendor is very quick to respond and easy to get ahold of. I feel...
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Technology
Epic is really moving toward putting all of the functionality within MyChart Bedside into the mobile...
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Implementation and Training
When we implemented MyChart Bedside, Epic told us they didn’t think anyone was using it because the...
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Functionality and Upgrades
If employees pay attention to learning how to use MyChart Bedside, it is very easy. We have upgraded...
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Other Observations & Comments
Ongoing training is up to each facility. My ongoing training sometimes isn't quick and fancy.
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Functionality and Upgrades
As a consumer or a patient, it is easy to get into MyChart Bedside outside of the hospital and use...
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Functionality and Upgrades
I would tell a peer that by engaging patients using MyChart Bedside, we can encourage them to be...
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Technology
MyChart Bedside is a great idea, but the execution is a little bit of a problem. The idea that we...
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Other Observations & Comments
The biggest challenge I have with the product is continuing to engage our mission partners so that...
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Relationship
Epic alerts our analyst and instructional designer about things that are coming out. I have a chain...
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Future Outlook
I am not sure that we have any tangible outcomes tied to the product at this point in time. But the...
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Other Observations & Comments
I don't know that Epic’s vision is good for what I want to do with tablets in rooms. MyChart Bedside...
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Interfacing and Integration
MyChart Bedside has good integration with our records. We can request things, and those requests go...
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Service and Support
I would love for Epic to initiate things and show us how to make things easier. We want them to come...
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Other Observations & Comments
MyChart Bedside can be difficult for patients to use unless they are tech savvy. Some of the tablets...
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Other Observations & Comments
Getting the nurses to use the product on a consistent basis is difficult. Nurses are very busy...
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Implementation and Training
We need more education for MyChart Bedside. Our staff needs more awareness of all of the potential...
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Service and Support
When I go to Epic about problems with MyChart Bedside, once in a blue moon they tell me that the...
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Relationship
If Epic listened to our staff and educators, then we would be extremely satisfied. Epic doesn't...
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Implementation and Training
Epic has all of the right materials for training.
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Other Observations & Comments
I don’t think we have implemented enough of the product to have one of the outcomes we are trying to...
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Service and Support
The technical support team for MyChart Bedside is often not quite as informed as other technical...
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Future Outlook
There are a lot of things coming. We are looking forward to better messaging functionality. The...
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Functionality and Upgrades
We need more nontraditional languages. It is great that we can get Spanish, but we need some other...
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Functionality and Upgrades
MyChart Bedside is in our current workflows. The system is really easy to use because of that.
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Future Outlook
We advertise for Epic all the time. We are very satisfied, and we have no intention of leaving Epic...
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Functionality and Upgrades
Once our patients get exposed to MyChart Bedside, they demand it. It has become a part of what they...
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Implementation and Training
We cannot even send our frontline staff directly to Epic to be trained. We have to send our...
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Functionality and Upgrades
Some of Epic’s applications have an introduction tutorial that walks patients through how to...
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Lessons Learned
We have significant challenges with our organization because of our custom build. We have come to...
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ROI / Cost
We have seen positive outcomes with regard to the motivation to share information and basically...
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ROI / Cost
The biggest issue we have is that we have a custom build of the Epic system, and it has been that...
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Functionality and Upgrades
We haven't received a lot of feedback from patients saying that the system is the greatest thing. A...
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ROI / Cost
One of the features of MyChart Bedside is a concierge functionality for the patient or family member...
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Technology
It is the tech questions that come up that we have found challenging. A patient’s phone will not...
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ROI / Cost
Everything we use from Epic is à la carte, so there is usually a fee. At a minimum, there is...
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Functionality and Upgrades
The strength of MyChart Bedside is shown in the ease we have with accessing records and the fact...
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Service and Support
We have regular calls with Epic’s team, and the team has always been really nice. They are...
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ROI / Cost
MyChart Bedside is definitely an affordable solution for us, and Epic avoids charging us for every...
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Functionality and Upgrades
Epic could improve the solution by giving us the ability to manipulate data in different ways. We...
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Implementation and Training
MyChart Bedside is not difficult. Sometimes the training for certain features includes a couple of...
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Functionality and Upgrades
During our last few upgrades with MyChart Bedside, we have had some things break or have needed to...
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Functionality and Upgrades
Epic could make MyChart Bedside more patient and family friendly.
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Lessons Learned
The ease of use of the product depends on how the client sets it up. The client could put a tablet...
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Implementation and Training
Epic has eLearning videos and guides that we are able to use for our own training and customize as needed....
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Service and Support
Epic is very good about getting back to us when we have questions and issues.
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Other Observations & Comments
There are going to be some good changes coming from Epic, but I am not sure about the improvements...
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Lessons Learned
I absolutely would recommend MyChart Bedside. It is a fantastic program and is extremely helpful to...
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Interfacing and Integration
Patients seem to like the product. They like the system's real-time information. We integrated the...
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Other Observations & Comments
Our main challenge with MyChart Bedside is that people don't know about it. It is mainly a tool for...
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Functionality and Upgrades
One of our challenges with the product is trying to quantify its impact on the patient experience....
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Functionality and Upgrades
If a patient has the MyChart Bedside app and knows how to use it, then they just have to open it,...
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ROI / Cost
Epic nickel-and-dimes us. There is a fee for each patient, and that fee is way too high.
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Service and Support
We have a very good representative from Epic who does a great job of keeping us informed. We have a...
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Functionality and Upgrades
The vendor has been very helpful with updates, and I would not say that there is anything to...
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Technology
The mobile app for MyChart Bedside has been fantastic. Previously, our patients only had access to...
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Functionality and Upgrades
To set patients up with the product when we are sharing a tablet, we have to associate it with a...
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Relationship
I love and hate Epic. We share feedback with them, but they don’t hear what we are saying. They...
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Relationship
Epic charges us for every little thing. They are click counters. The CEO has a great business model,...
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Functionality and Upgrades
The functionality is going well overall. Epic did some things that they thought were good things,...
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Technology
Epic needs to improve in terms of delivering faster what the users want. Epic’s hands are tied a...
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Service and Support
I can reach out to our contact person at Epic anytime. That person is involved with us.
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Other Observations & Comments
We don’t know what our outcomes are from this product because we don’t survey the patients on this...
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Lessons Learned
One thing that needs improvement is the form factor of the devices. When people are testing devices,...
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Functionality and Upgrades
We have to be thoughtful about patient-reported outcomes. If I ask my patient what their pain level...
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Service and Support
Epic's support people have been great. I don't always like their answers, but they are very responsive....
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Implementation and Training
The training is good. Epic provides training materials for our upgrades, and we can download those...
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Technology
Currently what works well with MyChart Bedside's mobile application is the fact that we don't have...
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ROI / Cost
MyChart Bedside increases patient satisfaction. Patients feel better when they have more involvement...
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Relationship
Nothing in life is free these days, of course. But anytime we have any questions about why we are...
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Service and Support
For the most part, the quality of the implementation is pretty good. We have the support that we...
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Relationship
For the most part, the product does have whatever functionality Epic promotes or does whatever Epic...
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Interfacing and Integration
With MyChart and MyChart Bedside, we have integration with certain patient monitoring devices as...
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Functionality and Upgrades
With what we currently have in place, we need very little involvement from our nurses and our...
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Functionality and Upgrades
Regarding our ability to customize things such as the provider biographies, the vendor has been...
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Future Outlook
The product is bringing together a lot of our EHR integrations, and we are looking at other consents...
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Interfacing and Integration
One of my wish-list items is integration with third-party systems for food ordering. We do have the...
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Service and Support
We have a lot of requests concerning what we want from the product, and it would be great if we had...
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Lessons Learned
I would recommend the product. We are unique in what we do, but the product may not be as...
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Functionality and Upgrades
According to the feedback that we have gotten from families, there are a lot of needs in terms of...
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Functionality and Upgrades
On a small scale, the feedback we are receiving from families indicates that they like the ability...
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Lessons Learned
Most of our monitoring for outcomes has been related to activations and usage because unless we have...
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ROI / Cost
Families have said that the product has helped them better understand their medications and labs and...
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Functionality and Upgrades
The product has delivered in terms of democratizing the data that is in Epic’s system. Families are...
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Implementation and Training
Epic’s implementation support and design pieces within our teams didn’t yield very practical...
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Functionality and Upgrades
As far as the videos go, this solution was not created with our specialty in mind. So we have had to...
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Functionality and Upgrades
One of the challenges with the product is that Epic presents reporting that is all based on patient...
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Functionality and Upgrades
We feel supported by Epic, but every time we get an upgrade, we have to do full-on testing. We...
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Future Outlook
Epic has a road map for development that they are following. The vendor’s priority is to consolidate...
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Technology
We are struggling with introducing MyChart Bedside during the admission process and then actually...
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Interfacing and Integration
I would recommend MyChart Bedside to a peer or colleague based on the level of integration within...
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Other Observations & Comments
We are having a tough time right now because a lot of MyChart Bedside involves the staff introducing...
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Lessons Learned
I have an open line of communication with the Epic executives that are assigned to our facility....
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Functionality and Upgrades
We have rolled MyChart Bedside out in specific units and have been trying to optimize the system to...
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ROI / Cost
MyChart Bedside does allow for patient satisfaction from the perspective of patients being able to...
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Relationship
I have regular meetings with people at the higher level at Epic, and I have more frequent meetings...
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Functionality and Upgrades
Provisioning the tablet is difficult for the nurses and clinicians because of protecting the...
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ROI / Cost
Once we provision a patient on MyChart Bedside and the patient views it on their phone, they get...
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Relationship
Epic sends us concerns that other hospitals have had, so we can learn from those. That is pretty...
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Interfacing and Integration
A pro that I would tell a peer considering the product is that the product seems to be everywhere....
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Other Observations & Comments
When we began, we had to do some work with another company to support the mobile devices that Epic...
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Relationship
Epic is constantly pushing us forward, and that is good. As much as I hate how the regular upgrades...
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Service and Support
I work closely with our technical coordinator at Epic. If I have problems, they escalate the issues...
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Functionality and Upgrades
MyChart Bedside is great, but for patients who have low vision, there is room for improvement....
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Other Observations & Comments
We are really interested in how we can utilize MyChart Bedside for at-home patients. As we are...
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Functionality and Upgrades
MyChart Bedside is a good product for patients who are comfortable with technology. The biggest...
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Other Observations & Comments
We had a lot of discussions during the planning phase, and we asked a lot of questions. We wanted to...
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Sales and Contracting
The app is great. The patient can use the MyChart Bedside app on their own device, and it will show...
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Functionality and Upgrades
Our workflow has been incredibly difficult to pick up, so the system is very underutilized. We want...
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Implementation and Training
We had very little support for the implementation. Epic helped with the build but not the go-live.
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Win/Loss - Why they were selected (by current clients)
Our internal team decided to move to MyChart Bedside. We wanted to use our EMR vendor's solution so...
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ROI / Cost
We get hammered with charges for MyChart Bedside. We get charged every single time a patient...
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Functionality and Upgrades
I like the mobile tool for MyChart Bedside and the fact that we can provide access to any patient...
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Functionality and Upgrades
I would like to see a bit more work with Apple and Apple TV. Epic seems to do a bit of work on the...
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