MyChart Bedside Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
MyChart Bedside is not very easy for our general patient population to use for a lot of reasons. A...
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Operations, Product
When Epic talks about MyChart Bedside, they mention a lot of use cases around pediatrics, and that...
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Relationship, Product
Epic lets us know about things that are coming down the pipeline. They want to integrate with the...
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Product
We need more use cases for adult medicine with MyChart Bedside. Epic does not have an answer for how...
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Product
Epic needs more improvement in the patient experience and usability as more features are added. In...
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Product, Value
MyChart Bedside is very easy for patients to use, and it meets our goal. I would highly recommend...
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Relationship
Epic’s support is done very well. Somebody is always available, and there are multiple ways to work...
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Product, Value
Some things that our organization is looking to do are just things that MyChart Bedside isn't able...
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Operations, Product
We have a lot of customizations so that we can have MyChart Bedside in other languages, but the...
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Operations
Epic is always working on the latest and greatest. Development is ongoing. I don't know of any...
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Product
I like the ability to navigate to proxy accounts easily through a drop-down menu. I like the user...
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Product
I mainly use the app, not the desktop version, and the app is easily accessed. I have face...
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Product
I would like to see MyChart Bedside be more easily customizable from the hospital standpoint and not...
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Product
From the patient and family standpoint, they like the information that is being presented in MyChart...
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Relationship, Product, Value
It doesn't seem like much attention is paid to adding new solutions to MyChart Bedside. I don't know...
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Product
MyChart Bedside really is one of the best products on the market. We are using the solution to...
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Product
The user interface is very intuitive in MyChart Bedside. It is really clear what information we are...
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Product
MyChart is Epic's regular patient portal that we can pretty much access all the time. MyChart...
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Value
One of my complaints about MyChart Bedside is that there is a different charge for it. I think we...
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Product, Value
Our virtual nurses do our admissions and discharges through MyChart Bedside, and they sometimes...
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Culture, Value
Epic charges us a certain amount for every admission. When an organization has hundreds of thousands...
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Loyalty, Product
Epic is a little behind with things. Some of their functionalities can get a little convoluted for...
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Relationship
During the COVID-19 pandemic, we had an extraordinarily long call with a patient and their family...
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Loyalty
We use MyChart Bedside as our patient engagement platform. It is an Epic product, and we are an Epic...
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Relationship
Epic has been pretty innovative and has really kept things updated. However, it is a little tougher...
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Product, Value
I like the ease of use for the patient once they get into MyChart Bedside, and I like the ability...
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Operations, Product
What I would like to see improved is the process of getting in the system. There is ease of use once...
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