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MyChart Bedside
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Subject Expert
Adam Cherrington
Research Director
Commentary Summary
User Commentary
Manager
MyChart Bedside is a wonderful program. It is very valuable, and it satisfies our patients. The...
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Manager
Some patients need to watch educational videos before they can be discharged, and they can use the...
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Manager
We recently started using the system's mobile version. Now, patients have access to the system...
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Manager
Our biggest barrier with the product has been with staff engagement. We have to register patients...
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Manager
As far as the solution's ease of use goes for nurses and clinicians, their engagement hasn't been as...
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Manager
We are very satisfied with the product. MyChart Bedside offers our patients a great tool that allows...
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Manager
One of the challenges that we have run into with MyChart Bedside has been wiping data off of the...
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Manager
We pay for each individual user's access to MyChart Bedside, but in general, Epic doesn't charge us...
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Director
The solution's user interface is pretty friendly when patients log in. Some of MyChart Bedside's...
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Director
Once patients are actually in MyChart Bedside and are using the application, the solution isn't...
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Director
Epic has some opportunities for improvement in the training area. They don't seem to put as many...
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Director
The concept of this application is absolutely beneficial to getting patients engaged in their care....
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Director
Epic is really good about being proactive, but there are a lot of things on the mobile device...
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Director
We have a good BFF, and people like them can be hard to find sometimes. Our technical support people...
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Director
MyChart Bedside is a component of EpicCare Inpatient EMR, so it wasn't an expensive endeavor for us....
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Director
I would guess that my satisfaction with the solution will increase in the near future because the...
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Director
The system is highly configurable, so it is only as good as a site has configured it to be. We have...
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Director
MyChart Bedside is a really good product. The patients who use it really like being able to see...
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Director
The most difficult thing about MyChart Bedside is that patients who are in the hospital tend to have...
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Director
MyChart Bedside can be a little hard for our clinicians to use because they have to associate iPads...
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Director
Epic keeps their promises. They show their customers their road map. There have been occasions where...
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VP/Other Executive
MyChart Bedside is fairly easy to use for patients as well as clinicians.
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VP/Other Executive
Epic’s level of engagement from their account management is solid. They really come forward and want...
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VP/Other Executive
There are a few things in MyChart Bedside that we have to pay for separately, but for the most part,...
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VP/Other Executive
As we work on certain projects with Epic, I regularly touch base with Epic's CNIO. We get a lot of...
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VP/Other Executive
Epic's service is proactive. Recently, an Epic individual called me to give me information about a...
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VP/Other Executive
We are very pleased with MyChart Bedside. I have seen great value in it. Users will get as much out...
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VP/Other Executive
We have had some challenges with maintaining MyChart Bedside's hardware, like staff members losing...
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VP/Other Executive
The solution's ease of use depends on the user's age and ability to manage the device, but it is...
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VP/Other Executive
MyChart Bedside is a valuable tool that engages patients during admission. From a patient education...
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VP/Other Executive
Epic keeps their promises. Sometimes, it can be a little hard to know what is in development and...
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CMIO
We have used the system at some of our facilities for a few years now. We expanded the functionality...
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CMIO
Our nurses are pretty busy, and sometimes they view patients sending them messages via iPad as...
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CMIO
I like the system integration with Hyperspace and the functionality that comes with that...
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Director
I work with MyChart Bedside as little as possible or just enough to get by. There is a lot that we...
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Director
We didn't have any problems with the implementation services for MyChart Bedside. Our implementation...
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Director
We want the integration to work so that patients can go in and see all their information, such as...
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Director
MyChart Bedside can be difficult for certain generations of patients to use. Some patients that we...
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Director
No one knows who to go to within Epic's support. When I call with a problem or idea, no one knows...
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Director
I would say that Epic keeps the vast majority of their promises. I would consider MyChart Bedside to...
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Director
There are some simple things in MyChart Bedside that I would like to see improved, like the way we...
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Director
We have routine upgrades that we schedule with Epic. The vendor does a really good job of informing...
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Director
Epic's solutions are incredibly expensive, especially for small organizations.
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CIO
We frequently have calls with the vendor, and they are really honest with where their development...
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CIO
The way the system is built out is pretty straightforward and easy to follow. People struggle with...
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CIO
The vendor is definitely trying to look at what is out there and what they can do, but they could...
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CIO
During the pandemic, the vendor rushed to develop things so that we could do video visits. From an...
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CIO
There have been different cases where the patient has found an error in their medication. So the...
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CIO
If the other departments don’t do scheduling, then we can’t share a schedule. I wish the system...
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Director
I have a problem with the system's enrollment that I wish Epic would fix. The way nurses have to...
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Director
Epic has great support. With Epic's help, our data shows that our patient satisfaction scores went...
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Analyst/Coordinator
MyChart Bedside is one of the patient-facing applications that involves patients and their care....
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Analyst/Coordinator
Epic avoids charging us for every little thing. The only thing we really pay for is when a tablet is...
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Analyst/Coordinator
MyChart Bedside is a good product. It is very easy to use; it is not rocket science. I have never...
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Analyst/Coordinator
I am not very likely to recommend MyChart Bedside to others. It is not because I don’t like it; it...
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CMIO
MyChart Bedside has more functions than we are ready for at the moment. Some of our patients prefer...
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Analyst/Coordinator
Our patients love this product. If we can get the product in the hands of the patients, we don't...
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Analyst/Coordinator
The biggest outcomes we have seen using the product are in regard to patient satisfaction and...
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Analyst/Coordinator
We have good support from Epic. We started out with an implementation specialist, and we had a lot...
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CMIO
The solution is fairly easy for clinical staff, patients, and their families to use. That is good.
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CMIO
Sometimes the workflow for linking MyChart Bedside accounts with the EMR can be clunky, and that is...
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VP/Other Executive
Epic’s service is very average. Nothing really stands out. I am not incredibly impressed with them;...
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VP/Other Executive
We did not see as much utilization as we thought when we made the initial investment. The ease of...
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VP/Other Executive
I would tell any providers searching in this market to look at MyChart now as opposed to MyChart...
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VP/Other Executive
Epic is getting better at delivering new technology. The conversion from using a standalone product...
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Director
We have the bring-your-own-device model for MyChart Bedside. Most people haven't actually...
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Director
MyChart Bedside is fantastic. It is pretty intuitive, so we don't have much training. During the...
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Director
My personal advice would be for organizations to focus on the bring-your-own-device functionality...
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CMIO
We couldn't have had a better partner than Epic through COVID-19. We pulled in Epic, and in less...
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CMIO
During the early onset of COVID-19, we quickly changed MyChart Bedside to be able to use video to...
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VP/Other Executive
Epic did a clever thing. Users can just double-click a couple of times, and depending on how well...
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VP/Other Executive
MyChart Bedside is a good application. If patients have it on their phones when they are admitted,...
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VP/Other Executive
We are trying to extend the system beyond the basic portal functions so that we can do other things....
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VP/Other Executive
One gap is with the triage functions. When patients come into the hospital, they don't necessarily...
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VP/Other Executive
A fundamental gap that exists is the fact that Epic's general platform doesn't have a CRM tool that...
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CIO
The problem with MyChart Bedside is that Epic looks at it as a separate product. The system should...
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Manager
During the COVID-19 pandemic, Epic was wonderful. I wouldn't rate them the highest because I wasn't...
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Manager
With MyChart Bedside, I believe that Epic originally started with Android devices only, and that was...
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CMIO
As a whole, Epic has done an outstanding job with COVID-19. One of the things that Epic did within...
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CMIO
I like that MyChart Bedside is a true patient engagement tool. I like that it provides EHR...
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CMIO
We provided a lot of feedback to Epic about how the technology could be enhanced or improved for use...
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CMIO
Epic has started to show some development whereby a patient could message his or her care team or...
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CMIO
We have had some challenges in communicating with the MyChart Bedside team in regard to the vision...
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Manager
MyChart Bedside has been good. We have been using it a lot for telehealth visits, which has been...
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Manager
Epic has been pretty up front with pricing. Their pricing is a little annoying because we pay for...
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Manager
We are buying more and more into the Epic ecosystem. We are seeing the advantages of that. MyChart...
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VP/Other Executive
MyChart Bedside is a great tool for patient engagement, working with families of patients who are...
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CIO
MyChart Bedside is doing okay in the areas where we are using it. On the whole, we are...
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CIO
We love MyChart Bedside and offer it to all of our patients because they love to see their tests and...
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CIO
Device management is challenging with MyChart Bedside. Simply tracking the devices and managing the...
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CMIO
We mostly use the product in our OB unit. Patients seem to like knowing who is on their care team...
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