MyChart Bedside Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Product
The core capabilities of MyChart Bedside aren't there. Epic relies on third parties to do some key...
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Value
MyChart Bedside doesn't cost me anything extra since it is a part of the MyChart subscription.
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Relationship
We have had Epic’s developers on-site, and they have done crazy things to get us what we need to...
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Loyalty, Product
We need MyChart Bedside to integrate with the TV and the devices that the system is hosted on. I...
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Product, Value
Our sign-up and usage rates with MyChart Bedside are not where we want them to be. The rates vary by...
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Operations, Product
A slow and measured rollout is key to getting nurses settled into MyChart Bedside. We kind of used a...
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Operations, Product
Our staff members who were users of MyChart had an easy time navigating this solution. However, it...
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Product, Value
The patient engagement aspect of the application is very strong. Patients are able to see all of...
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Product
The system's workflows could be a little more user friendly for nurses. The workflow with iPads...
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Product
As we have done updates, the application's quality has improved, and we have been very pleased with...
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Loyalty, Product
MyChart Bedside is a product that is offered by our EHR, so the integration is automatically going...
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Value
Epic really wants us to use their system, so they purposely make it hard for third-party vendors to...
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Product
If end users are using their own devices, then the system is pretty easy to use. However, if they...
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Relationship, Operations
Epic gives us care concerns and will tell us when people are having issues with something. Also,...
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Product
Sometimes, other languages don't flip over fully within the system if we are using our own devices....
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Loyalty, Product, Value
MyChart Bedside hasn't had a huge impact on our nursing staff members because those people have been...
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Operations, Product
MyChart Bedside is very easy to use, but I know that people get frustrated about using it,...
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Operations
Overall, Epic's training is very helpful and well thought out. Whenever the vendor puts in something...
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Product
It is super easy for patients to get connected to MyChart Bedside. When patients are admitted to the...
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Operations, Product, Value
We do education for patients in MyChart Bedside. Patients can view things and then answer questions,...
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Product, Value
When patients use MyChart Bedside, they absolutely love it. The challenge has been getting...
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Product, Value
When staff members notice their patients using MyChart Bedside, they recognize its value. MyChart...
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Product
There are some limitations and build burdens that make it hard to do everything we would like with...
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Product, Value
We haven’t seen any impact on our patient experience metrics from using MyChart Bedside. Both...
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Operations
I don't feel like Epic brought anything relevant, or brought any materials or resources, for...
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Relationship
Overall, Epic’s support has declined somewhat. It has become harder to reach people and get...
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Loyalty, Product
MyChart Bedside has been pretty stagnant. The main boost came when patients could access the MyChart...
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Operations
Overall, it was easy for us to roll MyChart Bedside out, as long as we had the key people in our...
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Product
We have heard good feedback from the patients who have accessed the MyChart Bedside mobile version....
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Product, Value
Our nurses are having issues with trying to register devices with the solution. There are technical...
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Relationship, Product
This isn't really an Epic issue, but we have had some network connectivity issues that have posed...
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Product
When fully integrated, MyChart Bedside does a lot of nice things for patients. I like that it gives...
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Relationship
Our BFFs from Epic try very hard to be responsive. They are doing the best they can. However, Epic's...
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Loyalty, Relationship, Product
The specific and tangible benefit that our organization has realized by using multiple solutions...
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Relationship
Epic is very responsive. It usually only takes one phone call to resolve an issue.
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Loyalty, Relationship
A lot of people from our organization went to Epic's UGM conference and really got to see what Epic...
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Product
MyChart Bedside seems intuitive to me, but the feedback I get from patients is that it is not as...
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Product
We would like the ability to translate things into multiple languages in MyChart Bedside. I also...
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Product, Value
MyChart Bedside definitely increases the interaction we have with patients and families. It is easy...
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Operations, Product
Epic is constantly training people on MyChart Bedside. MyChart Bedside is well supported. We would...
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Operations, Product
Sometimes, there are glitches in the system's upgrades. Then, we have to fix things and do other...
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Loyalty, Relationship, Product
There is a lot of opportunity for growth with MyChart Bedside, and Epic is coming around and asking...
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Product
Our only issue with MyChart Bedside is not really Epic's fault, but it is hard to explain the...
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Operations
The training we had with MyChart Bedside was internal, and we had to figure things out a lot for ourselves....
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Product, Value
With MyChart Bedside, certain features are add-ons, and the bill just keeps increasing.
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Relationship
Epic is a very large organization, so our pain points regarding support are just a matter of getting...
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Relationship
Epic is usually pretty good and responsive. They jump on things.
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Loyalty, Product
MyChart Bedside was a lifesaver for us, especially during COVID-19. We had MyChart Bedside in all...
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Loyalty
The ease of use of MyChart Bedside has gotten so much better, and we are going to start installing...
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Loyalty, Product
MyChart Bedside is a little clunky for nurses and clinicians because they have to provision each...
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Product
I have high satisfaction with the product's ease of use for patients because we turned on the BYOD...
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Product, Value
MyChart Bedside does a good job. We like the ability to communicate with the patient while they are...
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Product
Epic needs to continue to improve Epic MyChart Bedside’s ability to communicate better with...
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Operations, Product
The hardest part for patients is the initial login before they get access to MyChart Bedside. We...
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Operations
Nobody beats Epic on their implementation. I do the training for MyChart Bedside, and Epic supplies...
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Product
In the MyChart Bedside application, there is not anything Epic could do that would improve the ease...
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Product
MyChart Bedside's ease of use for patients rates top of the scale. It is easy, and it is integrated...
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Loyalty, Product
Epic is continually enhancing MyChart Bedside. I think the platform will get better. AI with virtual...
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Relationship
If there is one thing about Epic versus other vendors, it is that they are truly there 24/7, and...
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Product
For nurses and clinicians, MyChart Bedside rates in the middle for ease of use. I think some of the...
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Product
Epic gets to everything. They are usually just a couple of years behind. In MyChart Bedside, I would...
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Value
I would tell others looking at MyChart Bedside that it is the best on the market. Epic is the only...
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Relationship, Product
At least with the general MyChart system, Epic doesn’t let users do too much with integration. There...
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Value
MyChart Bedside has a usage fee of a couple of dollars per patient, and that is a little ridiculous....
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Product
Clinicians or nurses don't use MyChart Bedside very much. The data just shows up for the patients....
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Operations
We are pretty happy with Epic. They are outstanding with training videos. Epic solutions are also...
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Product
Any AI dictation solution that we could get that is accurate and compatible with our Epic solutions...
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Relationship, Product
We haven't really had to reach out to Epic, but historically they are really good about supporting...
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Product
There are issues sometimes with the technology but not necessarily the MyChart Bedside app. Once the...
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Product
If someone is a patient in our hospital, they can either use their own device for MyChart Bedside or...
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Product
Having access to information immediately with MyChart Bedside is a game changer. I am a proxy to a...
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Relationship, Product
We, like most people, are going very deep with our social drivers of health questions, and MyChart...
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Operations, Product
The nurses and clinicians don't really use MyChart Bedside. They only set it up, but the setup is...
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Loyalty, Operations, Product
For most patients, MyChart Bedside is very easy to use. If patients are not literate with mobile...
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Product, Value
The biggest barrier to getting our money’s worth from MyChart Bedside is just getting all of our...
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Relationship
Epic’s customer support is very responsive when we have questions or are struggling with some of the...
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Operations, Product
Our main challenge is the adoption of MyChart Bedside. It is important to remember change management...
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Product
We didn’t realize that MyChart Bedside is really for the patient; it is not for the clinicians, and...
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Product
We don't get a lot of feedback from our patients on their use of MyChart Bedside. Based on what we...
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Relationship
I have my hands in a lot of Epic stuff outside of MyChart Bedside. I would say Epic is pretty...
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Product, Value
I would recommend MyChart Bedside. I haven't had to utilize it, but I know it would be the first...
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Operations, Product
The setup process for MyChart Bedside is pretty easy, but because of our patient demographic, we...
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Operations
We didn't get any Epic-direct training. Everything was done with quick-start guides. I was part of...
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Product, Value
I don't fully know what our executives wanted MyChart Bedside to do. They gave us a goal for just...
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Relationship, Operations
We go through our internal people for support. I know Epic comes out and does optimization visits...
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Product
If I didn't know what we had been through over the last few years and hadn't experienced a lot of...
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Loyalty, Value
Families don't have to purchase anything to see what they need to see in the app. I don't know what...
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Loyalty, Operations, Product
In some of our meetings, we had a lot of questions about how to document correctly in MyChart...
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Loyalty
There were certain key features that came with MyChart Bedside that we did not implement initially...
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Value
I would rate receiving our money’s worth in the middle mainly because of the hardware investment. We...
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Loyalty
My satisfaction is almost perfect and is heading toward the top score. In the next year, we are...
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Operations
I would rate training in the middle, but it was more of a challenge at our organization in the areas...
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Operations, Product
Everybody should have MyChart Bedside if they are in a hospital. MyChart Bedside is fairly easy for...
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Value
My advice to anyone who is looking to implement MyChart Bedside in an acute care facility is to make...
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Loyalty, Product
The patients didn't really like using the tablets for MyChart Bedside. They like using their phones,...
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Product
The software is very intuitive. We kept the menu pretty simple. The actual app itself was very user...
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Operations
I didn't love the sprint that we did. It was too fast for us because we needed operational input,...
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Operations
The training was through PowerPoint, but it didn't feel very personalized to us.
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Relationship, Product
Epic as a whole usually does a pretty good job with their road maps and bringing more functionality...
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Relationship
My TS is amazing. They helped me with a custom build to adjust how the menus look. My TS is just...
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Product, Value
The staff members didn't really interact very much with MyChart Bedside. Once our staff activated...
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Value
What we paid to implement MyChart Bedside wasn't that much. The price per admission is a little...
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Product
If we are on Epic, MyChart Bedside is so integrated. It is a great product. I actually like it a...
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Relationship
Epic sends monthly care concerns across all products if they know of any product issues. They...
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Operations
What really helped our implementation and adoption of the solution was that MyChart Bedside was...
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Loyalty, Product
I would tell someone considering MyChart Bedside that Epic generally tends to adopt and integrate...
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Relationship
Epic doesn't seem to have the same level of expertise in their own solutions within their teams as...
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Loyalty, Product
For the nurses, the system is really easy to learn, but the tablets are deployed less than 10% of...
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Product
For the patients, the product is very easy to use. Patients like the ability to see medications and...
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Product
The system doesn't seem to be expanding. It seems to be a little stuck. The opportunity to bring the...
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Product, Value
I would tell a friend that the product is a great mechanism to bring the patient into their care and...
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Loyalty, Product, Value
We have had MyChart Bedside active for years. We started with a tablet model only. That was before...
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Loyalty
With our mobile device management, the devices are basically bricks if they are stolen, but that...
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Operations, Product
Setting up the iPads and getting them to the patients is the main thing that we hear complaints...
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Product
Epic does a great job with MyChart Bedside. It is great. If I were a patient, I would want to use it....
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Operations
There was so much support for all of the implementation because there was so much that MyChart...
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Value
Epic does avoid charging for every little thing. Epic charges for a lot of stuff, but we know that...
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Product
The issue with MyChart Bedside's functionality is that it is a tablet-based product, and we have to...
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Product
If someone is an Epic user, MyChart Bedside is the way to go because Epic's products are designed to...
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Loyalty
I would buy MyChart Bedside again because it integrates into Epic's systems. It is like if we are...
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Loyalty, Product
In terms of the main functions, the reason Epic exists is to provide information about our health or...
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Loyalty, Product
Epic has worked with their mobile device management platforms to try and make the provisioning...
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Product, Value
We have data analyses that show a direct impact on improved patient satisfaction scores in units...
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Loyalty, Value
Organizations might ask whether they need to implement tablets with MyChart Bedside or whether they...
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Loyalty, Product
There are other platforms out there, but MyChart Bedside is just so tightly integrated with the rest...
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Product, Value
MyChart Bedside provides a mechanism for accessing all the information about someone’s inpatient...
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Loyalty, Product
Epic has extended the MyChart Bedside platform to be leveraged through MyChart, so when patients are...
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Loyalty, Product
MyChart Bedside is not very easy for our general patient population to use for a lot of reasons. A...
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Operations, Product
When Epic talks about MyChart Bedside, they mention a lot of use cases around pediatrics, and that...
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Relationship, Product
Epic lets us know about things that are coming down the pipeline. They want to integrate with the...
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Product
We need more use cases for adult medicine with MyChart Bedside. Epic does not have an answer for how...
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Product
Epic needs more improvement in the patient experience and usability as more features are added. In...
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