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MyChart Bedside Comments
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KLAS Research Director - Adam Cherrington
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User Commentary

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Analyst/Coordinator

MyChart Bedside is one of the patient-facing applications that involves patients and their care....

Feb 2021
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Analyst/Coordinator

Epic avoids charging us for every little thing. The only thing we really pay for is when a tablet is...

Feb 2021
(0)
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Analyst/Coordinator

MyChart Bedside is a good product. It is very easy to use; it is not rocket science. I have never...

Feb 2021
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Analyst/Coordinator

I am not very likely to recommend MyChart Bedside to others. It is not because I don’t like it; it...

Feb 2021
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CMIO

MyChart Bedside has more functions than we are ready for at the moment. Some of our patients prefer...

Feb 2021
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Analyst/Coordinator

Our patients love this product. If we can get the product in the hands of the patients, we don't...

Feb 2021
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Analyst/Coordinator

The biggest outcomes we have seen using the product are in regard to patient satisfaction and...

Feb 2021
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Analyst/Coordinator

We have good support from Epic. We started out with an implementation specialist, and we had a lot...

Feb 2021
(0)
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CMIO

The solution is fairly easy for clinical staff, patients, and their families to use. That is good.

Feb 2021
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CMIO

Sometimes the workflow for linking MyChart Bedside accounts with the EMR can be clunky, and that is...

Feb 2021
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VP/Other Executive

Epic’s service is very average. Nothing really stands out. I am not incredibly impressed with them;...

Jan 2021
(0)
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VP/Other Executive

We did not see as much utilization as we thought when we made the initial investment. The ease of...

Jan 2021
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VP/Other Executive

I would tell any providers searching in this market to look at MyChart now as opposed to MyChart...

Jan 2021
(0)
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VP/Other Executive

Epic is getting better at delivering new technology. The conversion from using a standalone product...

Jan 2021
(0)
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Director

We have the bring-your-own-device model for MyChart Bedside. Most people haven't actually...

Jan 2021
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Director

MyChart Bedside is fantastic. It is pretty intuitive, so we don't have much training. During the...

Jan 2021
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Director

My personal advice would be for organizations to focus on the bring-your-own-device functionality...

Jan 2021
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CMIO

We couldn't have had a better partner than Epic through COVID-19. We pulled in Epic, and in less...

Jan 2021
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CMIO

During the early onset of COVID-19, we quickly changed MyChart Bedside to be able to use video to...

Jan 2021
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VP/Other Executive

Epic did a clever thing. Users can just double-click a couple of times, and depending on how well...

Jan 2021
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VP/Other Executive

MyChart Bedside is a good application. If patients have it on their phones when they are admitted,...

Jan 2021
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VP/Other Executive

We are trying to extend the system beyond the basic portal functions so that we can do other things....

Jan 2021
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VP/Other Executive

One gap is with the triage functions. When patients come into the hospital, they don't necessarily...

Jan 2021
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VP/Other Executive

A fundamental gap that exists is the fact that Epic's general platform doesn't have a CRM tool that...

Jan 2021
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CIO

The problem with MyChart Bedside is that Epic looks at it as a separate product. The system should...

Jan 2021
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Manager

During the COVID-19 pandemic, Epic was wonderful. I wouldn't rate them the highest because I wasn't...

Dec 2020
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Manager

With MyChart Bedside, I believe that Epic originally started with Android devices only, and that was...

Dec 2020
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CMIO

As a whole, Epic has done an outstanding job with COVID-19. One of the things that Epic did within...

Dec 2020
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CMIO

I like that MyChart Bedside is a true patient engagement tool. I like that it provides EHR...

Dec 2020
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CMIO

We provided a lot of feedback to Epic about how the technology could be enhanced or improved for use...

Dec 2020
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CMIO

Epic has started to show some development whereby a patient could message his or her care team or...

Dec 2020
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CMIO

We have had some challenges in communicating with the MyChart Bedside team in regard to the vision...

Dec 2020
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Manager

MyChart Bedside has been good. We have been using it a lot for telehealth visits, which has been...

Dec 2020
(0)
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Manager

Epic has been pretty up front with pricing. Their pricing is a little annoying because we pay for...

Dec 2020
(0)
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Manager

We are buying more and more into the Epic ecosystem. We are seeing the advantages of that. MyChart...

Dec 2020
(0)
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VP/Other Executive

MyChart Bedside is a great tool for patient engagement, working with families of patients who are...

Nov 2020
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CIO

MyChart Bedside is doing okay in the areas where we are using it. On the whole, we are...

Nov 2020
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CIO

We love MyChart Bedside and offer it to all of our patients because they love to see their tests and...

Oct 2020
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CIO

Device management is challenging with MyChart Bedside. Simply tracking the devices and managing the...

Oct 2020
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CMIO

We mostly use the product in our OB unit. Patients seem to like knowing who is on their care team...

Oct 2020
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CNIO

The upgrades with Epic are great because they have a whole structured process whenever we upgrade.

Aug 2020
(0)
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VP/Other Executive

MyChart Bedside needs to be easier to provision, and it needs to work on all platforms. It does not...

Jul 2020
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CNIO

We have had good adoption with MyChart Bedside. What we found out with COVID-19 was that we wanted...

Jun 2020
(0)
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Director

We are heavily leveraging the video capability in MyChart Bedside. The doctors sit outside of the...

Jun 2020
(0)
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Director

Epic is promising a lot more patient engagement things, but we haven't really found those things. We...

Jun 2020
(0)
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Director

Epic delivers new technology well. They think things through, and their product is very well...

Apr 2020
(0)
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Director

Epic could think outside the box and push some new, innovative way of thinking about digital...

Apr 2020
(0)
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Manager

When I think about the product working as promoted, there is a lot of operational engagement. The...

Apr 2020
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Manager

I would tell others that the system is very costly to implement and not mobile friendly yet....

Apr 2020
(0)
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VP/Other Executive

The vendor keeps all of their promises. In terms of development, the thing we are working on...

Apr 2020
(0)
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VP/Other Executive

Epic as a whole is starting to get more expensive. There is some nickel-and-diming that is happening....

Apr 2020
(0)
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VP/Other Executive

We get special updates from the vendor that have issues and that haven’t fully gone through the QA...

Apr 2020
(0)
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VP/Other Executive

Epic’s executive involvement is better than most of the vendors we work with. The vendor tries to...

Apr 2020
(0)
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CIO

Epic has tried to consolidate things between MyChart Bedside and MyChart. That is good. With the way...

Mar 2020
(0)
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CIO

I don't know of any area where Epic doesn't meet our needs. We do have one challenge that I am aware...

Mar 2020
(0)
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