MyChart Bedside Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Manager

Product, Value

Our virtual nurses do our admissions and discharges through MyChart Bedside, and they sometimes...

Apr 2024
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Manager

Culture, Value

Epic charges us a certain amount for every admission. When an organization has hundreds of thousands...

Apr 2024
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Manager

Loyalty, Product

Epic is a little behind with things. Some of their functionalities can get a little convoluted for...

Apr 2024
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Manager

Relationship

During the COVID-19 pandemic, we had an extraordinarily long call with a patient and their family...

Apr 2024
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Analyst/Coordinator

Loyalty

We use MyChart Bedside as our patient engagement platform. It is an Epic product, and we are an Epic...

Mar 2024
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Analyst/Coordinator

Relationship

Epic has been pretty innovative and has really kept things updated. However, it is a little tougher...

Mar 2024
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Director

Product, Value

I like the ease of use for the patient once they get into MyChart Bedside, and I like the ability...

Mar 2024
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Director

Operations, Product

What I would like to see improved is the process of getting in the system. There is ease of use once...

Mar 2024
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Nurse

Loyalty, Product

Epic's long-term goal is to migrate everything that is available in MyChart Bedside over to the...

Nov 2023
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Nurse

Product, Value

MyChart Bedside is very easy for patients to use. It is easy to navigate and laid out well. The...

Nov 2023
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Nurse

Relationship

Epic’s staff is very prompt and easy to work with. We can get ahold of them if needed.

Nov 2023
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VP/Other Executive

Product

Our adoption of MyChart Bedside has been a challenge. There is no function to force a clinician to...

Nov 2023
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VP/Other Executive

Loyalty, Product

Provisioning isn't automatic in the product. It adds steps to the bedside clinical staff members'...

Nov 2023
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CMIO

Loyalty, Operations, Product

When we implemented MyChart Bedside, we went with the model that was available at the time, and that...

Oct 2023
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CMIO

Loyalty, Product

MyChart Bedside does pretty much what we need it to do. However, we tried to integrate some...

Oct 2023
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Manager

Product, Value

We are happy with the product. The vendor doesn't charge us for much once we have access to the...

Oct 2023
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Manager

Product

We have MyChart Bedside. That is in the inpatient version of MyChart. There is a lot of overlap...

Oct 2023
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Manager

Product, Value

With MyChart Bedside, we have implemented the mobile application, so patients are now able to access...

Sep 2023
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Manager

Product

With regard to possible improvements, having notifications for patient messages would be nice. I...

Sep 2023
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Manager

Product

It is very easy for patients to view their information in MyChart Bedside. Staff members do not need...

Sep 2023
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Director

Loyalty, Operations

This is a great product, and Epic had a great vision when they made it. However, in order for...

Sep 2023
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Director

Relationship

The vendor’s support team is always there and responds right away. They are very helpful and...

Sep 2023
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CMIO

Product

MyChart Bedside is now essentially integrated with MyChart. That is a big win, and it means that we...

Sep 2023
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CMIO

Operations

Epic's implementation team didn't do a great job of conveying the operational workflows and...

Sep 2023
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VP/Other Executive

Loyalty, Product

We would like more from our Epic educational outreach piece. We would like to be able to track all...

Sep 2023
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VP/Other Executive

Relationship, Product

It would be a nice touch to be able to connect the product with our TVs.

Sep 2023
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CNIO

Product

MyChart Bedside is a great way to engage patients, but right now MyChart Bedside is tablet based,...

Sep 2023
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CNIO

Relationship, Product

Epic is not necessarily proactive with MyChart Bedside. We usually have to ping them. We would like...

Sep 2023
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CNIO

Loyalty, Relationship, Product

I like that Epic has a full suite of products. Their primary focus is on doctors, but through their...

Sep 2023
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Director

Product

If we have a patient who knows that MyChart Bedside is there and understands the system, then things...

Aug 2023
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Director

Loyalty, Product

If a patient is in the hospital for an unplanned visit, then the patient's thoughts are probably a...

Aug 2023
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Director

Operations, Product, Value

Nurses or clinicians don't have to do anything for MyChart Bedside. The score does go down depending...

Aug 2023
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Director

Product

Patients use certain things like the in-basket messaging in MyChart Bedside. Unfortunately, our...

Aug 2023
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Director

Loyalty, Product

We have looked at Epic’s bedside TV options; we set up a proof of concept, and it was a little...

Aug 2023
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Director

Loyalty, Product

MyChart Bedside is robust and has lots of good data, but it is so hard to get our eyeballs on the...

Aug 2023
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Director

Loyalty, Product

The tablet workflow is super clunky with MyChart Bedside. It is a nonstarter to have to scan QR...

Aug 2023
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Director

Product

One of the things that is really frustrating about Epic is that we have insight into what gets...

Aug 2023
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Director

Product, Value

We are an Epic shop and are live with MyChart Bedside across our health system. We use MyChart...

Aug 2023
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CIO

Loyalty

I would tell another organization to stick with Epic rather than go with a third party for patient...

Aug 2023
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CIO

Loyalty, Product, Value

For MyChart Bedside, we want our patients to bring their own devices instead of provisioning...

Aug 2023
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CNIO

Product

Epic could do a little more improvement on the placement of the items on the screen, and they could...

Aug 2023
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CNIO

Product

MyChart Bedside is more challenging to use than MyChart for users, patients, and families, but that...

Aug 2023
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CNIO

Product

With MyChart Bedside, people should be sure to not underestimate the workflow analysis that needs to...

Aug 2023
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Director

Relationship

Epic’s customer service is very exceptional. MyChart Bedside is a strong solution in particular, but...

Jul 2023
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Director

Value

The tool’s cost can get a little out of hand. Broadening our deployment is going to be very costly...

Jul 2023
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Manager

Operations, Product

MyChart Bedside integrates seamlessly with Epic's other software. We previously needed a...

Jun 2023
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Manager

Loyalty, Relationship, Product

Epic continues to be forward-thinking and plan ahead. Epic is continuing to work on their bedside TV...

Jun 2023
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Manager

Relationship

I have been around vendors that involve their CIO or CTO in every conversation. Epic doesn't do...

Jun 2023
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Manager

Loyalty, Product

The vendor is working on a TV for the system. It is pretty basic. We wish it were more robust. The...

May 2023
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Manager

Product, Value

We would definitely recommend the system. During the COVID-19 pandemic, we were able to use MyChart...

May 2023
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Manager

Value

MyChart Bedside allows us to have an iPad in every single patient room. The system is truly a...

May 2023
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Director

Product

The ease of use for MyChart Bedside is lower only because we have been so busy with other activities...

May 2023
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VP/Other Executive

Product

MyChart Bedside is very good. We have it through the iPads. We have to match up the iPads with what...

May 2023
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VP/Other Executive

Product

We are always trying to increase the utilization of MyChart Bedside and get the nurses excited about...

May 2023
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VP/Other Executive

Loyalty, Product

Some of our folks struggle because they want things on the television and on the iPad. We do not...

May 2023
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VP/Other Executive

Product

Our only issue with MyChart Bedside is that it just doesn't have everything; it needs some more content....

May 2023
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Analyst/Coordinator

Product

For patients who are comfortable using MyChart Bedside, its communication abilities are superior to...

May 2023
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Analyst/Coordinator

Loyalty, Product

The system's potential is good, but the system's clinical workflow problems are hard to overcome,...

May 2023
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Analyst/Coordinator

Product

I like MyChart and the way it communicates with MyChart Bedside. Epic's integrations are built a...

May 2023
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Director

Product

MyChart Bedside can be a little cumbersome for the patients, especially the older patients that...

Apr 2023
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Director

Operations, Product, Value

MyChart Bedside is very easy to use for patients, but it is hard to get the team members and the...

Apr 2023
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Director

Product

We have fully implemented MyChart Bedside in all of our acute facilities. Every department that is...

Apr 2023
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Director

Product

Epic could make it easier to provision a proxy in the MyChart Bedside system. That would be very...

Apr 2023
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Director

Product, Value

MyChart Bedside brings a lot of value to the patient. It allows the families to feel like they have...

Apr 2023
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Director

Product

MyChart Bedside’s in-room telehealth works well other than the fact that the doorbell for reminding...

Apr 2023
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Analyst/Coordinator

Product

Epic is adding more tools to MyChart's mobile version. Parents with proxy access get additional...

Apr 2023
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Analyst/Coordinator

Product

MyChart Bedside is pretty straightforward. It is a great tool. We can load all of the entertainment...

Apr 2023
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Director

Relationship, Relationship, Operations, Operations

Our Epic team has been very responsive to getting things and integrating things, although trying to...

Apr 2023
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Director

Product, Product

We have a lot of nice reports that we can find, such as our COVID-19 monitoring report. We can find...

Apr 2023
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Director

Operations, Operations

There are a lot of places to go and a lot of ways to do one thing. We will try to teach somebody,...

Apr 2023
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Director

Product, Product

With Epic's system, it is hard to track a sequence. In the old days, we used to have a paper flow...

Apr 2023
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Director

Operations, Operations, Product, Product

I can navigate pretty well to get to where I want. We may have to click into a few places to get...

Apr 2023
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Director

Operations, Operations, Product, Product

We have nurses that are certified in chemotherapy. One thing that has been difficult is that if a...

Apr 2023
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Director

Product, Product, Value, Value

It took a while for the MyChart Bedside tablet to get added, but we got that project done, and the...

Apr 2023
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