MyChart Bedside Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Product
The people at our organization that use MyChart Bedside love it. The feedback that we have gotten on...
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Product
Sometimes, the communications between the inpatient and outpatient areas can be a little direct. The...
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Culture, Product
We like using Epic's solution. From a workflow standpoint, we don't have to manage a third-party...
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Loyalty, Product
There are some small features that would be nice to have in MyChart Bedside. For example, patients...
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Relationship
The system has a lot of potential. We are early adopters, and while there are bumps, Epic has been...
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Operations, Product
To be successful in implementing MyChart Bedside, we need to plan carefully and roll things out...
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Product, Value
With MyChart Bedside, the shift from tablet to TV has been wonderful. The tablets were problematic...
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Product
If we have patients who use MyChart already, then there isn't much difference in having MyChart...
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Operations, Product
We didn't implement the solution to its full capacity. We just implemented it for the video feature....
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Relationship, Value
Epic’s support team is worth its weight in gold.
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Loyalty, Product
If Epic makes all the changes we want, and we figure out how to leverage MyChart Bedside better...
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Product
We want there to be positive things for family members to see in MyChart Bedside so that they can be...
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Product
When we do things right operationally, we harness a lot of benefits. We try to make sure that the...
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Loyalty, Product
We would really like MyChart Bedside to be more like other mobile hospitality apps. For example,...
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Operations
Epic has been incredibly engaged, but some things, like the implementation services, have been...
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Product, Value
There is a general version of MyChart Bedside, and that is what the solution flips to when someone...
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Product, Value
We have a lot of functionalities that we need for MyChart Bedside to really be a good value for our...
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Loyalty, Operations
Epic has upcoming features that we are interested in, but they aren't here yet. As the foundation of...
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Relationship
We have an ongoing relationship with Epic. They are very good at relationship management.
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Loyalty
We switched from another system to MyChart Bedside. But at an Epic conference, we saw MyChart...
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Loyalty
Other systems have better user interfaces, but even as a financially stable organization, we felt it...
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Operations
MyChart Bedside is pretty straightforward. There is nothing that Epic does that brings any kind of...
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Culture, Value
Epic bundles all their MyChart capabilities, and then they price them based on one capability....
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Product
The great thing about MyChart Bedside is not just the ability for any clinician anywhere in the...
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Product
There is a large difference between MyChart and MyChart Bedside. Epic needs to align their...
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Value
We are an enterprise customer now. I would think that there wouldn't be a big charge for coming...
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Product
There are so many different ways to do something in Epic, and we wonder if we could make it easier...
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Loyalty
Epic is on the mark and moving forward when it comes to new technology, but sometimes we want...
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Relationship
Epic’s support team is just a phone call away, so I'm extremely pleased with the support we receive....
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Loyalty, Value
We have no regrets at all about going with MyChart Bedside. There are bumps because it is a new...
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Value
At one point, Epic was charging for MyChart Bedside, and now it is part of our package.
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Operations
Epic’s training can be broad, and that doesn't work for our specific organization, so it would be...
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Product
There is thought being put into MyChart Bedside and how it is designed for usability and things like...
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Product
MyChart Bedside as a whole is designed for patients. It is designed to be usable, but the patients...
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Product
If someone comes to us from another organization that doesn’t have Epic, we have trouble getting...
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Relationship
We go to Epic with problems, and I have yet to hear of a situation where they have told us about...
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Relationship
Epic’s timelines are kept vague, or they say something will be at such and such time, and then it is...
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Product
The core capabilities of MyChart Bedside aren't there. Epic relies on third parties to do some key...
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Value
MyChart Bedside doesn't cost me anything extra since it is a part of the MyChart subscription.
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Relationship
We have had Epic’s developers on-site, and they have done crazy things to get us what we need to...
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Loyalty, Product
We need MyChart Bedside to integrate with the TV and the devices that the system is hosted on. I...
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Product, Value
Our sign-up and usage rates with MyChart Bedside are not where we want them to be. The rates vary by...
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Operations, Product
A slow and measured rollout is key to getting nurses settled into MyChart Bedside. We kind of used a...
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Operations, Product
Our staff members who were users of MyChart had an easy time navigating this solution. However, it...
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Product, Value
The patient engagement aspect of the application is very strong. Patients are able to see all of...
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Product
The system's workflows could be a little more user friendly for nurses. The workflow with iPads...
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Product
As we have done updates, the application's quality has improved, and we have been very pleased with...
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Loyalty, Product
MyChart Bedside is a product that is offered by our EHR, so the integration is automatically going...
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Value
Epic really wants us to use their system, so they purposely make it hard for third-party vendors to...
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Product
If end users are using their own devices, then the system is pretty easy to use. However, if they...
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Relationship, Operations
Epic gives us care concerns and will tell us when people are having issues with something. Also,...
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Product
Sometimes, other languages don't flip over fully within the system if we are using our own devices....
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Loyalty, Product, Value
MyChart Bedside hasn't had a huge impact on our nursing staff members because those people have been...
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Operations, Product
MyChart Bedside is very easy to use, but I know that people get frustrated about using it,...
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Operations
Overall, Epic's training is very helpful and well thought out. Whenever the vendor puts in something...
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Product
It is super easy for patients to get connected to MyChart Bedside. When patients are admitted to the...
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Operations, Product, Value
We do education for patients in MyChart Bedside. Patients can view things and then answer questions,...
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Product, Value
When patients use MyChart Bedside, they absolutely love it. The challenge has been getting...
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Product, Value
When staff members notice their patients using MyChart Bedside, they recognize its value. MyChart...
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Product
There are some limitations and build burdens that make it hard to do everything we would like with...
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Product, Value
We haven’t seen any impact on our patient experience metrics from using MyChart Bedside. Both...
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Operations
I don't feel like Epic brought anything relevant, or brought any materials or resources, for...
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Relationship
Overall, Epic’s support has declined somewhat. It has become harder to reach people and get...
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Loyalty, Product
MyChart Bedside has been pretty stagnant. The main boost came when patients could access the MyChart...
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Operations
Overall, it was easy for us to roll MyChart Bedside out, as long as we had the key people in our...
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Product
We have heard good feedback from the patients who have accessed the MyChart Bedside mobile version....
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Product, Value
Our nurses are having issues with trying to register devices with the solution. There are technical...
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Relationship, Product
This isn't really an Epic issue, but we have had some network connectivity issues that have posed...
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Product
When fully integrated, MyChart Bedside does a lot of nice things for patients. I like that it gives...
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Relationship
Our BFFs from Epic try very hard to be responsive. They are doing the best they can. However, Epic's...
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Loyalty, Relationship, Product
The specific and tangible benefit that our organization has realized by using multiple solutions...
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Relationship
Epic is very responsive. It usually only takes one phone call to resolve an issue.
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Loyalty, Relationship
A lot of people from our organization went to Epic's UGM conference and really got to see what Epic...
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Product
MyChart Bedside seems intuitive to me, but the feedback I get from patients is that it is not as...
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Product
We would like the ability to translate things into multiple languages in MyChart Bedside. I also...
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Product, Value
MyChart Bedside definitely increases the interaction we have with patients and families. It is easy...
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Operations, Product
Epic is constantly training people on MyChart Bedside. MyChart Bedside is well supported. We would...
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Operations, Product
Sometimes, there are glitches in the system's upgrades. Then, we have to fix things and do other...
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Loyalty, Relationship, Product
There is a lot of opportunity for growth with MyChart Bedside, and Epic is coming around and asking...
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Product
Our only issue with MyChart Bedside is not really Epic's fault, but it is hard to explain the...
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Operations
The training we had with MyChart Bedside was internal, and we had to figure things out a lot for ourselves....
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Product, Value
With MyChart Bedside, certain features are add-ons, and the bill just keeps increasing.
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Relationship
Epic is a very large organization, so our pain points regarding support are just a matter of getting...
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Relationship
Epic is usually pretty good and responsive. They jump on things.
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Loyalty, Product
MyChart Bedside was a lifesaver for us, especially during COVID-19. We had MyChart Bedside in all...
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Loyalty
The ease of use of MyChart Bedside has gotten so much better, and we are going to start installing...
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Loyalty, Product
MyChart Bedside is a little clunky for nurses and clinicians because they have to provision each...
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Product
I have high satisfaction with the product's ease of use for patients because we turned on the BYOD...
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Product, Value
MyChart Bedside does a good job. We like the ability to communicate with the patient while they are...
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Product
Epic needs to continue to improve Epic MyChart Bedside’s ability to communicate better with...
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Operations, Product
The hardest part for patients is the initial login before they get access to MyChart Bedside. We...
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Operations
Nobody beats Epic on their implementation. I do the training for MyChart Bedside, and Epic supplies...
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Product
In the MyChart Bedside application, there is not anything Epic could do that would improve the ease...
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Product
MyChart Bedside's ease of use for patients rates top of the scale. It is easy, and it is integrated...
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Loyalty, Product
Epic is continually enhancing MyChart Bedside. I think the platform will get better. AI with virtual...
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Relationship
If there is one thing about Epic versus other vendors, it is that they are truly there 24/7, and...
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Product
For nurses and clinicians, MyChart Bedside rates in the middle for ease of use. I think some of the...
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Product
Epic gets to everything. They are usually just a couple of years behind. In MyChart Bedside, I would...
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Value
I would tell others looking at MyChart Bedside that it is the best on the market. Epic is the only...
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Relationship, Product
At least with the general MyChart system, Epic doesn’t let users do too much with integration. There...
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Value
MyChart Bedside has a usage fee of a couple of dollars per patient, and that is a little ridiculous....
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Product
Clinicians or nurses don't use MyChart Bedside very much. The data just shows up for the patients....
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Operations
We are pretty happy with Epic. They are outstanding with training videos. Epic solutions are also...
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Product
Any AI dictation solution that we could get that is accurate and compatible with our Epic solutions...
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Relationship, Product
We haven't really had to reach out to Epic, but historically they are really good about supporting...
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Product
There are issues sometimes with the technology but not necessarily the MyChart Bedside app. Once the...
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Product
If someone is a patient in our hospital, they can either use their own device for MyChart Bedside or...
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Product
Having access to information immediately with MyChart Bedside is a game changer. I am a proxy to a...
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Relationship, Product
We, like most people, are going very deep with our social drivers of health questions, and MyChart...
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Operations, Product
The nurses and clinicians don't really use MyChart Bedside. They only set it up, but the setup is...
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Loyalty, Operations, Product
For most patients, MyChart Bedside is very easy to use. If patients are not literate with mobile...
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Product, Value
The biggest barrier to getting our money’s worth from MyChart Bedside is just getting all of our...
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Relationship
Epic’s customer support is very responsive when we have questions or are struggling with some of the...
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Operations, Product
Our main challenge is the adoption of MyChart Bedside. It is important to remember change management...
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Product
We didn’t realize that MyChart Bedside is really for the patient; it is not for the clinicians, and...
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Product
We don't get a lot of feedback from our patients on their use of MyChart Bedside. Based on what we...
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Relationship
I have my hands in a lot of Epic stuff outside of MyChart Bedside. I would say Epic is pretty...
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Product, Value
I would recommend MyChart Bedside. I haven't had to utilize it, but I know it would be the first...
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Operations, Product
The setup process for MyChart Bedside is pretty easy, but because of our patient demographic, we...
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Operations
We didn't get any Epic-direct training. Everything was done with quick-start guides. I was part of...
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Product, Value
I don't fully know what our executives wanted MyChart Bedside to do. They gave us a goal for just...
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Relationship, Operations
We go through our internal people for support. I know Epic comes out and does optimization visits...
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Product
If I didn't know what we had been through over the last few years and hadn't experienced a lot of...
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Loyalty, Value
Families don't have to purchase anything to see what they need to see in the app. I don't know what...
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Loyalty, Operations, Product
In some of our meetings, we had a lot of questions about how to document correctly in MyChart...
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