MyChart Bedside
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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CMIO

Product

MyChart Bedside is now essentially integrated with MyChart. That is a big win, and it means that we...

Sep 2023
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CMIO

Operations

Epic's implementation team didn't do a great job of conveying the operational workflows and...

Sep 2023
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VP/Other Executive

Loyalty, Product

We would like more from our Epic educational outreach piece. We would like to be able to track all...

Sep 2023
||
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VP/Other Executive

Relationship, Product

It would be a nice touch to be able to connect the product with our TVs.

Sep 2023
||
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CNIO

Product

MyChart Bedside is a great way to engage patients, but right now MyChart Bedside is tablet based,...

Sep 2023
||
(0)
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CNIO

Relationship, Product

Epic is not necessarily proactive with MyChart Bedside. We usually have to ping them. We would like...

Sep 2023
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CNIO

Loyalty, Relationship, Product

I like that Epic has a full suite of products. Their primary focus is on doctors, but through their...

Sep 2023
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Director

Product

If we have a patient who knows that MyChart Bedside is there and understands the system, then things...

Aug 2023
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Director

Loyalty, Product

If a patient is in the hospital for an unplanned visit, then the patient's thoughts are probably a...

Aug 2023
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Director

Operations, Product, Value

Nurses or clinicians don't have to do anything for MyChart Bedside. The score does go down depending...

Aug 2023
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Director

Product

Patients use certain things like the in-basket messaging in MyChart Bedside. Unfortunately, our...

Aug 2023
||
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Director

Loyalty, Product

We have looked at Epic’s bedside TV options; we set up a proof of concept, and it was a little...

Aug 2023
||
(0)
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Director

Loyalty, Product

MyChart Bedside is robust and has lots of good data, but it is so hard to get our eyeballs on the...

Aug 2023
||
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Director

Loyalty, Product

The tablet workflow is super clunky with MyChart Bedside. It is a nonstarter to have to scan QR...

Aug 2023
||
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Director

Product

One of the things that is really frustrating about Epic is that we have insight into what gets...

Aug 2023
||
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Director

Product, Value

We are an Epic shop and are live with MyChart Bedside across our health system. We use MyChart...

Aug 2023
||
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CIO

Loyalty

I would tell another organization to stick with Epic rather than go with a third party for patient...

Aug 2023
||
(0)
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CIO

Loyalty, Product, Value

For MyChart Bedside, we want our patients to bring their own devices instead of provisioning...

Aug 2023
||
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CNIO

Product

Epic could do a little more improvement on the placement of the items on the screen, and they could...

Aug 2023
||
(0)
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CNIO

Product

MyChart Bedside is more challenging to use than MyChart for users, patients, and families, but that...

Aug 2023
||
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CNIO

Product

With MyChart Bedside, people should be sure to not underestimate the workflow analysis that needs to...

Aug 2023
||
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Director

Relationship

Epic’s customer service is very exceptional. MyChart Bedside is a strong solution in particular, but...

Jul 2023
||
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Director

Value

The tool’s cost can get a little out of hand. Broadening our deployment is going to be very costly...

Jul 2023
||
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Manager

Operations, Product

MyChart Bedside integrates seamlessly with Epic's other software. We previously needed a...

Jun 2023
||
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Manager

Loyalty, Relationship, Product

Epic continues to be forward-thinking and plan ahead. Epic is continuing to work on their bedside TV...

Jun 2023
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Manager

Relationship

I have been around vendors that involve their CIO or CTO in every conversation. Epic doesn't do...

Jun 2023
||
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Manager

Loyalty, Product

The vendor is working on a TV for the system. It is pretty basic. We wish it were more robust. The...

May 2023
||
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Manager

Product, Value

We would definitely recommend the system. During the COVID-19 pandemic, we were able to use MyChart...

May 2023
||
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Manager

Value

MyChart Bedside allows us to have an iPad in every single patient room. The system is truly a...

May 2023
||
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Director

Product

The ease of use for MyChart Bedside is lower only because we have been so busy with other activities...

May 2023
||
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VP/Other Executive

Product

MyChart Bedside is very good. We have it through the iPads. We have to match up the iPads with what...

May 2023
||
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VP/Other Executive

Product

We are always trying to increase the utilization of MyChart Bedside and get the nurses excited about...

May 2023
||
(0)
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VP/Other Executive

Loyalty, Product

Some of our folks struggle because they want things on the television and on the iPad. We do not...

May 2023
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VP/Other Executive

Product

Our only issue with MyChart Bedside is that it just doesn't have everything; it needs some more content....

May 2023
||
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Analyst/Coordinator

Product

For patients who are comfortable using MyChart Bedside, its communication abilities are superior to...

May 2023
||
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Analyst/Coordinator

Loyalty, Product

The system's potential is good, but the system's clinical workflow problems are hard to overcome,...

May 2023
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Analyst/Coordinator

Product

I like MyChart and the way it communicates with MyChart Bedside. Epic's integrations are built a...

May 2023
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Director

Product

MyChart Bedside can be a little cumbersome for the patients, especially the older patients that...

Apr 2023
||
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Director

Operations, Product, Value

MyChart Bedside is very easy to use for patients, but it is hard to get the team members and the...

Apr 2023
||
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Director

Product

We have fully implemented MyChart Bedside in all of our acute facilities. Every department that is...

Apr 2023
||
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Director

Product

Epic could make it easier to provision a proxy in the MyChart Bedside system. That would be very...

Apr 2023
||
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Director

Product, Value

MyChart Bedside brings a lot of value to the patient. It allows the families to feel like they have...

Apr 2023
||
(0)
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Director

Product

MyChart Bedside’s in-room telehealth works well other than the fact that the doorbell for reminding...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

Epic is adding more tools to MyChart's mobile version. Parents with proxy access get additional...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

MyChart Bedside is pretty straightforward. It is a great tool. We can load all of the entertainment...

Apr 2023
||
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Director

Relationship, Relationship, Operations, Operations

Our Epic team has been very responsive to getting things and integrating things, although trying to...

Apr 2023
||
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Director

Product, Product

We have a lot of nice reports that we can find, such as our COVID-19 monitoring report. We can find...

Apr 2023
||
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Director

Operations, Operations

There are a lot of places to go and a lot of ways to do one thing. We will try to teach somebody,...

Apr 2023
||
(0)
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Director

Product, Product

With Epic's system, it is hard to track a sequence. In the old days, we used to have a paper flow...

Apr 2023
||
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Director

Operations, Operations, Product, Product

I can navigate pretty well to get to where I want. We may have to click into a few places to get...

Apr 2023
||
(0)
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Director

Operations, Operations, Product, Product

We have nurses that are certified in chemotherapy. One thing that has been difficult is that if a...

Apr 2023
||
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Director

Product, Product, Value, Value

It took a while for the MyChart Bedside tablet to get added, but we got that project done, and the...

Apr 2023
||
(0)
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Director

Product

The biggest thing is getting patients to use the solution. We put together the tools thinking that...

Apr 2023
||
(0)
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Director

Product

One of the things that Epic struggles with is reporting the usage of MyChart Bedside.

Apr 2023
||
(0)
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Director

Relationship

We have an extremely great working relationship with Epic.

Apr 2023
||
(0)
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Director

Product

This product would better fit our needs if we could upload specific education. If something is not a...

Apr 2023
||
(0)
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Director

Product

The majority of what we use MyChart Bedside for is patient education in real time, and it is...

Apr 2023
||
(0)
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Director

Product

MyChart Bedside is a little cumbersome to set up if the patient does not already have a MyChart...

Apr 2023
||
(0)
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Director

Operations

Once the initial setup is done, the product is fairly easy to navigate, but that initial setup is...

Apr 2023
||
(0)
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Manager

Product

The most popular feedback I get from patients about MyChart Bedside is that they love seeing their...

Feb 2023
||
(0)
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Manager

Relationship, Product

People often give us feedback about the food ordering system in MyChart Bedside. They say that it is...

Feb 2023
||
(0)
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Manager

Loyalty, Product

MyChart Bedside is pretty complete and comprehensive in how it shares information with patients...

Feb 2023
||
(0)
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CMIO

Product

Since MyChart Bedside is an Epic application, it is very integrated with other Epic components. We...

Feb 2023
||
(0)
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CMIO

Operations

Epic did not provide any actual implementation support. We did things ourselves. The gap we suffered...

Feb 2023
||
(0)
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CMIO

Loyalty

The total number of devices we were going to deploy for MyChart Bedside was a bit different from the...

Feb 2023
||
(0)
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CMIO

Product

The deprovisioning of the MyChart Bedside product between patients is pretty slick. When we...

Feb 2023
||
(0)
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VP/Other Executive

Product, Value

This product is nice. We have seen a pretty robust uptake of the product. Previously, we tried...

Jan 2023
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(0)
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VP/Other Executive

Culture, Relationship

When Epic promises something, they deliver on it. But they are also careful not to promise when they...

Jan 2023
||
(0)
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VP/Other Executive

Product

The new version of the product doesn't require the nurses’ activity. That is a big change in terms...

Jan 2023
||
(0)
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VP/Other Executive

Product

There are always more things we want in the product. We want the product to be more integrated, but...

Jan 2023
||
(0)
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VP/Other Executive

Product

The ease of use for the patient is much better than it is for the nurses and clinicians, but...

Jan 2023
||
(0)
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VP/Other Executive

Product

I can launch the Epic portal through my personal device, and that has been so much more successful....

Jan 2023
||
(0)
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VP/Other Executive

Operations

Now, patients can launch the app through their phones. That is a fantastic feature that we received...

Jan 2023
||
(0)
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Nurse

Product, Value

MyChart Bedside is a great avenue for parents. Most of our users are parents or proxies for the...

Dec 2022
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(0)
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Nurse

Relationship

Working with Epic is great. The vendor is very quick to respond and easy to get ahold of. I feel...

Dec 2022
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(0)
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Nurse

Loyalty, Product

Epic is really moving toward putting all of the functionality within MyChart Bedside into the mobile...

Dec 2022
||
(0)
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Analyst/Coordinator

Operations, Product, Value

If employees pay attention to learning how to use MyChart Bedside, it is very easy. We have upgraded...

Dec 2022
||
(0)
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Analyst/Coordinator

Operations

Ongoing training is up to each facility. My ongoing training sometimes isn't quick and fancy.

Dec 2022
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(0)
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Analyst/Coordinator

Product, Value

As a consumer or a patient, it is easy to get into MyChart Bedside outside of the hospital and use...

Dec 2022
||
(0)
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Analyst/Coordinator

Product, Value

I would tell a peer that by engaging patients using MyChart Bedside, we can encourage them to be...

Dec 2022
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(0)
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Analyst/Coordinator

Relationship, Product

The biggest challenge I have with the product is continuing to engage our mission partners so that...

Dec 2022
||
(0)
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Analyst/Coordinator

Relationship

Epic alerts our analyst and instructional designer about things that are coming out. I have a chain...

Dec 2022
||
(0)
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Analyst/Coordinator

Product, Value

I am not sure that we have any tangible outcomes tied to the product at this point in time. But the...

Dec 2022
||
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CIO

Loyalty, Product

I don't know that Epic’s vision is good for what I want to do with tablets in rooms. MyChart Bedside...

Nov 2022
||
(0)
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CIO

Product

MyChart Bedside has good integration with our records. We can request things, and those requests go...

Nov 2022
||
(0)
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Nurse

Relationship, Operations, Product

I would love for Epic to initiate things and show us how to make things easier. We want them to come...

Nov 2022
||
(0)
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Nurse

Product

MyChart Bedside can be difficult for patients to use unless they are tech savvy. Some of the tablets...

Nov 2022
||
(0)
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Nurse

Product

Getting the nurses to use the product on a consistent basis is difficult. Nurses are very busy...

Nov 2022
||
(0)
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Nurse

Operations, Product

We need more education for MyChart Bedside. Our staff needs more awareness of all of the potential...

Nov 2022
||
(0)
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Nurse

Relationship, Product

When I go to Epic about problems with MyChart Bedside, once in a blue moon they tell me that the...

Nov 2022
||
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Nurse

Relationship

If Epic listened to our staff and educators, then we would be extremely satisfied. Epic doesn't...

Nov 2022
||
(0)
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Manager

Operations

Epic has all of the right materials for training.

Nov 2022
||
(0)
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Manager

Loyalty, Operations, Product

I don’t think we have implemented enough of the product to have one of the outcomes we are trying to...

Nov 2022
||
(0)
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CMIO

Relationship

The technical support team for MyChart Bedside is often not quite as informed as other technical...

Nov 2022
||
(0)
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CMIO

Loyalty

There are a lot of things coming. We are looking forward to better messaging functionality. The...

Nov 2022
||
(0)
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CMIO

Product

We need more nontraditional languages. It is great that we can get Spanish, but we need some other...

Nov 2022
||
(0)
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CMIO

Product

MyChart Bedside is in our current workflows. The system is really easy to use because of that.

Nov 2022
||
(0)
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CMIO

Loyalty

We advertise for Epic all the time. We are very satisfied, and we have no intention of leaving Epic...

Nov 2022
||
(0)
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CMIO

Product, Value

Once our patients get exposed to MyChart Bedside, they demand it. It has become a part of what they...

Nov 2022
||
(0)
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VP/Other Executive

Operations

We cannot even send our frontline staff directly to Epic to be trained. We have to send our...

Oct 2022
||
(0)
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VP/Other Executive

Operations, Product

Some of Epic’s applications have an introduction tutorial that walks patients through how to...

Oct 2022
||
(0)
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VP/Other Executive

Product, Value

We have seen positive outcomes with regard to the motivation to share information and basically...

Oct 2022
||
(0)
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VP/Other Executive

Product, Value

The biggest issue we have is that we have a custom build of the Epic system, and it has been that...

Oct 2022
||
(0)
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VP/Other Executive

Product, Value

We haven't received a lot of feedback from patients saying that the system is the greatest thing. A...

Oct 2022
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product

One of the features of MyChart Bedside is a concierge functionality for the patient or family member...

Oct 2022
||
(0)
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VP/Other Executive

Product, Value

It is the tech questions that come up that we have found challenging. A patient’s phone will not...

Oct 2022
||
(0)
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VP/Other Executive

Culture, Value

Everything we use from Epic is à la carte, so there is usually a fee. At a minimum, there is...

Oct 2022
||
(0)
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Manager

Product

The strength of MyChart Bedside is shown in the ease we have with accessing records and the fact...

Oct 2022
||
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Manager

Relationship

We have regular calls with Epic’s team, and the team has always been really nice. They are...

Oct 2022
||
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Manager

Value

MyChart Bedside is definitely an affordable solution for us, and Epic avoids charging us for every...

Oct 2022
||
(0)
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Manager

Product

Epic could improve the solution by giving us the ability to manipulate data in different ways. We...

Oct 2022
||
(0)
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Manager

Operations

MyChart Bedside is not difficult. Sometimes the training for certain features includes a couple of...

Oct 2022
||
(0)
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Manager

Operations, Product

During our last few upgrades with MyChart Bedside, we have had some things break or have needed to...

Oct 2022
||
(0)
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Manager

Product

Epic could make MyChart Bedside more patient and family friendly.

Oct 2022
||
(0)
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CNIO

Operations, Product

The ease of use of the product depends on how the client sets it up. The client could put a tablet...

Oct 2022
||
(0)
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Manager

Operations

Epic has eLearning videos and guides that we are able to use for our own training and customize as needed....

Oct 2022
||
(0)
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Manager

Relationship

Epic is very good about getting back to us when we have questions and issues.

Oct 2022
||
(0)
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Manager

Loyalty, Relationship, Product

There are going to be some good changes coming from Epic, but I am not sure about the improvements...

Oct 2022
||
(0)
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Manager

Product, Value

I absolutely would recommend MyChart Bedside. It is a fantastic program and is extremely helpful to...

Oct 2022
||
(0)
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Director

Product, Value

Patients seem to like the product. They like the system's real-time information. We integrated the...

Oct 2022
||
(0)
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Director

Product

Our main challenge with MyChart Bedside is that people don't know about it. It is mainly a tool for...

Oct 2022
||
(0)
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Director

Product, Value

One of our challenges with the product is trying to quantify its impact on the patient experience....

Oct 2022
||
(0)
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Director

Product

If a patient has the MyChart Bedside app and knows how to use it, then they just have to open it,...

Oct 2022
||
(0)
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Director

Value

Epic nickel-and-dimes us. There is a fee for each patient, and that fee is way too high.

Oct 2022
||
(0)
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Director

Relationship

We have a very good representative from Epic who does a great job of keeping us informed. We have a...

Oct 2022
||
(0)
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Manager

Relationship, Operations, Product

The vendor has been very helpful with updates, and I would not say that there is anything to...

Oct 2022
||
(0)
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Manager

Product, Value

The mobile app for MyChart Bedside has been fantastic. Previously, our patients only had access to...

Oct 2022
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CNIO

Product

To set patients up with the product when we are sharing a tablet, we have to associate it with a...

Oct 2022
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CNIO

Relationship

I love and hate Epic. We share feedback with them, but they don’t hear what we are saying. They...

Oct 2022
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CNIO

Value

Epic charges us for every little thing. They are click counters. The CEO has a great business model,...

Oct 2022
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CNIO

Product

The functionality is going well overall. Epic did some things that they thought were good things,...

Oct 2022
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CNIO

Relationship, Product

Epic needs to improve in terms of delivering faster what the users want. Epic’s hands are tied a...

Oct 2022
||
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CNIO

Relationship

I can reach out to our contact person at Epic anytime. That person is involved with us.

Oct 2022
||
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CNIO

Product, Value

We don’t know what our outcomes are from this product because we don’t survey the patients on this...

Oct 2022
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CNIO

Product

One thing that needs improvement is the form factor of the devices. When people are testing devices,...

Oct 2022
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CNIO

Product

We have to be thoughtful about patient-reported outcomes. If I ask my patient what their pain level...

Oct 2022
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