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MyChart Bedside Comments
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KLAS Research Director - Adam Cherrington
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User Commentary

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Manager

We are very satisfied with the product. MyChart Bedside offers our patients a great tool that allows...

Jul 2021
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Manager

One of the challenges that we have run into with MyChart Bedside has been wiping data off of the...

Jul 2021
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(0)
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Manager

We pay for each individual user's access to MyChart Bedside, but in general, Epic doesn't charge us...

Jul 2021
||
(0)
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Director

The solution's user interface is pretty friendly when patients log in. Some of MyChart Bedside's...

Jul 2021
||
(0)
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Director

Once patients are actually in MyChart Bedside and are using the application, the solution isn't...

Jul 2021
||
(0)
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Director

Epic has some opportunities for improvement in the training area. They don't seem to put as many...

Jul 2021
||
(0)
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Director

The concept of this application is absolutely beneficial to getting patients engaged in their care....

Jul 2021
||
(0)
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Director

Epic is really good about being proactive, but there are a lot of things on the mobile device...

Jul 2021
||
(0)
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Director

We have a good BFF, and people like them can be hard to find sometimes. Our technical support people...

Jul 2021
||
(0)
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Director

MyChart Bedside is a component of EpicCare Inpatient EMR, so it wasn't an expensive endeavor for us....

Jul 2021
||
(0)
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Director

I would guess that my satisfaction with the solution will increase in the near future because the...

Jul 2021
||
(0)
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Director

The system is highly configurable, so it is only as good as a site has configured it to be. We have...

Jun 2021
||
(0)
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Director

MyChart Bedside is a really good product. The patients who use it really like being able to see...

Jun 2021
||
(0)
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Director

The most difficult thing about MyChart Bedside is that patients who are in the hospital tend to have...

Jun 2021
||
(0)
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Director

MyChart Bedside can be a little hard for our clinicians to use because they have to associate iPads...

Jun 2021
||
(0)
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Director

Epic keeps their promises. They show their customers their road map. There have been occasions where...

Jun 2021
||
(0)
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VP/Other Executive

MyChart Bedside is fairly easy to use for patients as well as clinicians.

Jun 2021
||
(0)
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VP/Other Executive

Epic’s level of engagement from their account management is solid. They really come forward and want...

Jun 2021
||
(0)
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VP/Other Executive

There are a few things in MyChart Bedside that we have to pay for separately, but for the most part,...

Jun 2021
||
(0)
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VP/Other Executive

As we work on certain projects with Epic, I regularly touch base with Epic's CNIO. We get a lot of...

Jun 2021
||
(0)
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VP/Other Executive

Epic's service is proactive. Recently, an Epic individual called me to give me information about a...

Jun 2021
||
(0)
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VP/Other Executive

We are very pleased with MyChart Bedside. I have seen great value in it. Users will get as much out...

Jun 2021
||
(0)
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VP/Other Executive

We have had some challenges with maintaining MyChart Bedside's hardware, like staff members losing...

Jun 2021
||
(0)
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VP/Other Executive

The solution's ease of use depends on the user's age and ability to manage the device, but it is...

Jun 2021
||
(0)
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VP/Other Executive

MyChart Bedside is a valuable tool that engages patients during admission. From a patient education...

Jun 2021
||
(0)
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VP/Other Executive

Epic keeps their promises. Sometimes, it can be a little hard to know what is in development and...

Jun 2021
||
(0)
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CMIO

We have used the system at some of our facilities for a few years now. We expanded the functionality...

May 2021
||
(0)
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CMIO

Our nurses are pretty busy, and sometimes they view patients sending them messages via iPad as...

May 2021
||
(0)
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CMIO

I like the system integration with Hyperspace and the functionality that comes with that...

May 2021
||
(0)
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Director

I work with MyChart Bedside as little as possible or just enough to get by. There is a lot that we...

May 2021
||
(0)
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Director

We didn't have any problems with the implementation services for MyChart Bedside. Our implementation...

May 2021
||
(0)
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Director

We want the integration to work so that patients can go in and see all their information, such as...

May 2021
||
(0)
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Director

MyChart Bedside can be difficult for certain generations of patients to use. Some patients that we...

May 2021
||
(0)
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Director

No one knows who to go to within Epic's support. When I call with a problem or idea, no one knows...

May 2021
||
(0)
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 or  to see details.

Director

I would say that Epic keeps the vast majority of their promises. I would consider MyChart Bedside to...

Apr 2021
||
(0)
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Director

There are some simple things in MyChart Bedside that I would like to see improved, like the way we...

Apr 2021
||
(0)
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 or  to see details.

Director

We have routine upgrades that we schedule with Epic. The vendor does a really good job of informing...

Apr 2021
||
(0)
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Director

Epic's solutions are incredibly expensive, especially for small organizations.

Apr 2021
||
(0)
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CIO

We frequently have calls with the vendor, and they are really honest with where their development...

Mar 2021
||
(0)
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CIO

The way the system is built out is pretty straightforward and easy to follow. People struggle with...

Mar 2021
||
(0)
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CIO

The vendor is definitely trying to look at what is out there and what they can do, but they could...

Mar 2021
||
(0)
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CIO

During the pandemic, the vendor rushed to develop things so that we could do video visits. From an...

Mar 2021
||
(0)
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CIO

There have been different cases where the patient has found an error in their medication. So the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

If the other departments don’t do scheduling, then we can’t share a schedule. I wish the system...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have a problem with the system's enrollment that I wish Epic would fix. The way nurses have to...

Mar 2021
||
(0)
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 or  to see details.

Director

Epic has great support. With Epic's help, our data shows that our patient satisfaction scores went...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

MyChart Bedside is one of the patient-facing applications that involves patients and their care....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Epic avoids charging us for every little thing. The only thing we really pay for is when a tablet is...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

MyChart Bedside is a good product. It is very easy to use; it is not rocket science. I have never...

Feb 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

I am not very likely to recommend MyChart Bedside to others. It is not because I don’t like it; it...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

MyChart Bedside has more functions than we are ready for at the moment. Some of our patients prefer...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our patients love this product. If we can get the product in the hands of the patients, we don't...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The biggest outcomes we have seen using the product are in regard to patient satisfaction and...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have good support from Epic. We started out with an implementation specialist, and we had a lot...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The solution is fairly easy for clinical staff, patients, and their families to use. That is good.

Feb 2021
||
(0)
 Thank you  Helpful

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CMIO

Sometimes the workflow for linking MyChart Bedside accounts with the EMR can be clunky, and that is...

Feb 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

Epic’s service is very average. Nothing really stands out. I am not incredibly impressed with them;...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We did not see as much utilization as we thought when we made the initial investment. The ease of...

Jan 2021
||
(0)
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 or  to see details.

VP/Other Executive

I would tell any providers searching in this market to look at MyChart now as opposed to MyChart...

Jan 2021
||
(0)
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VP/Other Executive

Epic is getting better at delivering new technology. The conversion from using a standalone product...

Jan 2021
||
(0)
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 or  to see details.

Director

We have the bring-your-own-device model for MyChart Bedside. Most people haven't actually...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MyChart Bedside is fantastic. It is pretty intuitive, so we don't have much training. During the...

Jan 2021
||
(0)
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 or  to see details.

Director

My personal advice would be for organizations to focus on the bring-your-own-device functionality...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We couldn't have had a better partner than Epic through COVID-19. We pulled in Epic, and in less...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

During the early onset of COVID-19, we quickly changed MyChart Bedside to be able to use video to...

Jan 2021
||
(0)
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VP/Other Executive

Epic did a clever thing. Users can just double-click a couple of times, and depending on how well...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

MyChart Bedside is a good application. If patients have it on their phones when they are admitted,...

Jan 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

We are trying to extend the system beyond the basic portal functions so that we can do other things....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One gap is with the triage functions. When patients come into the hospital, they don't necessarily...

Jan 2021
||
(0)
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 or  to see details.

VP/Other Executive

A fundamental gap that exists is the fact that Epic's general platform doesn't have a CRM tool that...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The problem with MyChart Bedside is that Epic looks at it as a separate product. The system should...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

During the COVID-19 pandemic, Epic was wonderful. I wouldn't rate them the highest because I wasn't...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With MyChart Bedside, I believe that Epic originally started with Android devices only, and that was...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

As a whole, Epic has done an outstanding job with COVID-19. One of the things that Epic did within...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I like that MyChart Bedside is a true patient engagement tool. I like that it provides EHR...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We provided a lot of feedback to Epic about how the technology could be enhanced or improved for use...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Epic has started to show some development whereby a patient could message his or her care team or...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We have had some challenges in communicating with the MyChart Bedside team in regard to the vision...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MyChart Bedside has been good. We have been using it a lot for telehealth visits, which has been...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic has been pretty up front with pricing. Their pricing is a little annoying because we pay for...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are buying more and more into the Epic ecosystem. We are seeing the advantages of that. MyChart...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

MyChart Bedside is a great tool for patient engagement, working with families of patients who are...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

MyChart Bedside is doing okay in the areas where we are using it. On the whole, we are...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We love MyChart Bedside and offer it to all of our patients because they love to see their tests and...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Device management is challenging with MyChart Bedside. Simply tracking the devices and managing the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We mostly use the product in our OB unit. Patients seem to like knowing who is on their care team...

Oct 2020
||
(0)
 Thank you  Helpful

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CNIO

The upgrades with Epic are great because they have a whole structured process whenever we upgrade.

Aug 2020
||
(0)
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