Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
MyChart Bedside Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Manager
We are very satisfied with the product. MyChart Bedside offers our patients a great tool that allows...
Login or Create an Account to see details.
Manager
One of the challenges that we have run into with MyChart Bedside has been wiping data off of the...
Login or Create an Account to see details.
Manager
We pay for each individual user's access to MyChart Bedside, but in general, Epic doesn't charge us...
Login or Create an Account to see details.
Director
The solution's user interface is pretty friendly when patients log in. Some of MyChart Bedside's...
Login or Create an Account to see details.
Director
Once patients are actually in MyChart Bedside and are using the application, the solution isn't...
Login or Create an Account to see details.
Director
Epic has some opportunities for improvement in the training area. They don't seem to put as many...
Login or Create an Account to see details.
Director
The concept of this application is absolutely beneficial to getting patients engaged in their care....
Login or Create an Account to see details.
Director
Epic is really good about being proactive, but there are a lot of things on the mobile device...
Login or Create an Account to see details.
Director
We have a good BFF, and people like them can be hard to find sometimes. Our technical support people...
Login or Create an Account to see details.
Director
MyChart Bedside is a component of EpicCare Inpatient EMR, so it wasn't an expensive endeavor for us....
Login or Create an Account to see details.
Director
I would guess that my satisfaction with the solution will increase in the near future because the...
Login or Create an Account to see details.
Director
The system is highly configurable, so it is only as good as a site has configured it to be. We have...
Login or Create an Account to see details.
Director
MyChart Bedside is a really good product. The patients who use it really like being able to see...
Login or Create an Account to see details.
Director
The most difficult thing about MyChart Bedside is that patients who are in the hospital tend to have...
Login or Create an Account to see details.
Director
MyChart Bedside can be a little hard for our clinicians to use because they have to associate iPads...
Login or Create an Account to see details.
Director
Epic keeps their promises. They show their customers their road map. There have been occasions where...
Login or Create an Account to see details.
VP/Other Executive
MyChart Bedside is fairly easy to use for patients as well as clinicians.
Login or Create an Account to see details.
VP/Other Executive
Epic’s level of engagement from their account management is solid. They really come forward and want...
Login or Create an Account to see details.
VP/Other Executive
There are a few things in MyChart Bedside that we have to pay for separately, but for the most part,...
Login or Create an Account to see details.
VP/Other Executive
As we work on certain projects with Epic, I regularly touch base with Epic's CNIO. We get a lot of...
Login or Create an Account to see details.
VP/Other Executive
Epic's service is proactive. Recently, an Epic individual called me to give me information about a...
Login or Create an Account to see details.
VP/Other Executive
We are very pleased with MyChart Bedside. I have seen great value in it. Users will get as much out...
Login or Create an Account to see details.
VP/Other Executive
We have had some challenges with maintaining MyChart Bedside's hardware, like staff members losing...
Login or Create an Account to see details.
VP/Other Executive
The solution's ease of use depends on the user's age and ability to manage the device, but it is...
Login or Create an Account to see details.
VP/Other Executive
MyChart Bedside is a valuable tool that engages patients during admission. From a patient education...
Login or Create an Account to see details.
VP/Other Executive
Epic keeps their promises. Sometimes, it can be a little hard to know what is in development and...
Login or Create an Account to see details.
CMIO
We have used the system at some of our facilities for a few years now. We expanded the functionality...
Login or Create an Account to see details.
CMIO
Our nurses are pretty busy, and sometimes they view patients sending them messages via iPad as...
Login or Create an Account to see details.
CMIO
I like the system integration with Hyperspace and the functionality that comes with that...
Login or Create an Account to see details.
Director
I work with MyChart Bedside as little as possible or just enough to get by. There is a lot that we...
Login or Create an Account to see details.
Director
We didn't have any problems with the implementation services for MyChart Bedside. Our implementation...
Login or Create an Account to see details.
Director
We want the integration to work so that patients can go in and see all their information, such as...
Login or Create an Account to see details.
Director
MyChart Bedside can be difficult for certain generations of patients to use. Some patients that we...
Login or Create an Account to see details.
Director
No one knows who to go to within Epic's support. When I call with a problem or idea, no one knows...
Login or Create an Account to see details.
Director
I would say that Epic keeps the vast majority of their promises. I would consider MyChart Bedside to...
Login or Create an Account to see details.
Director
There are some simple things in MyChart Bedside that I would like to see improved, like the way we...
Login or Create an Account to see details.
Director
We have routine upgrades that we schedule with Epic. The vendor does a really good job of informing...
Login or Create an Account to see details.
Director
Epic's solutions are incredibly expensive, especially for small organizations.
Login or Create an Account to see details.
CIO
We frequently have calls with the vendor, and they are really honest with where their development...
Login or Create an Account to see details.
CIO
The way the system is built out is pretty straightforward and easy to follow. People struggle with...
Login or Create an Account to see details.
CIO
The vendor is definitely trying to look at what is out there and what they can do, but they could...
Login or Create an Account to see details.
CIO
During the pandemic, the vendor rushed to develop things so that we could do video visits. From an...
Login or Create an Account to see details.
CIO
There have been different cases where the patient has found an error in their medication. So the...
Login or Create an Account to see details.
CIO
If the other departments don’t do scheduling, then we can’t share a schedule. I wish the system...
Login or Create an Account to see details.
Director
I have a problem with the system's enrollment that I wish Epic would fix. The way nurses have to...
Login or Create an Account to see details.
Director
Epic has great support. With Epic's help, our data shows that our patient satisfaction scores went...
Login or Create an Account to see details.
Analyst/Coordinator
MyChart Bedside is one of the patient-facing applications that involves patients and their care....
Login or Create an Account to see details.
Analyst/Coordinator
Epic avoids charging us for every little thing. The only thing we really pay for is when a tablet is...
Login or Create an Account to see details.
Analyst/Coordinator
MyChart Bedside is a good product. It is very easy to use; it is not rocket science. I have never...
Login or Create an Account to see details.
Analyst/Coordinator
I am not very likely to recommend MyChart Bedside to others. It is not because I don’t like it; it...
Login or Create an Account to see details.
CMIO
MyChart Bedside has more functions than we are ready for at the moment. Some of our patients prefer...
Login or Create an Account to see details.
Analyst/Coordinator
Our patients love this product. If we can get the product in the hands of the patients, we don't...
Login or Create an Account to see details.
Analyst/Coordinator
The biggest outcomes we have seen using the product are in regard to patient satisfaction and...
Login or Create an Account to see details.
Analyst/Coordinator
We have good support from Epic. We started out with an implementation specialist, and we had a lot...
Login or Create an Account to see details.
CMIO
The solution is fairly easy for clinical staff, patients, and their families to use. That is good.
Login or Create an Account to see details.
CMIO
Sometimes the workflow for linking MyChart Bedside accounts with the EMR can be clunky, and that is...
Login or Create an Account to see details.
VP/Other Executive
Epic’s service is very average. Nothing really stands out. I am not incredibly impressed with them;...
Login or Create an Account to see details.
VP/Other Executive
We did not see as much utilization as we thought when we made the initial investment. The ease of...
Login or Create an Account to see details.
VP/Other Executive
I would tell any providers searching in this market to look at MyChart now as opposed to MyChart...
Login or Create an Account to see details.
VP/Other Executive
Epic is getting better at delivering new technology. The conversion from using a standalone product...
Login or Create an Account to see details.
Director
We have the bring-your-own-device model for MyChart Bedside. Most people haven't actually...
Login or Create an Account to see details.
Director
MyChart Bedside is fantastic. It is pretty intuitive, so we don't have much training. During the...
Login or Create an Account to see details.
Director
My personal advice would be for organizations to focus on the bring-your-own-device functionality...
Login or Create an Account to see details.
CMIO
We couldn't have had a better partner than Epic through COVID-19. We pulled in Epic, and in less...
Login or Create an Account to see details.
CMIO
During the early onset of COVID-19, we quickly changed MyChart Bedside to be able to use video to...
Login or Create an Account to see details.
VP/Other Executive
Epic did a clever thing. Users can just double-click a couple of times, and depending on how well...
Login or Create an Account to see details.
VP/Other Executive
MyChart Bedside is a good application. If patients have it on their phones when they are admitted,...
Login or Create an Account to see details.
VP/Other Executive
We are trying to extend the system beyond the basic portal functions so that we can do other things....
Login or Create an Account to see details.
VP/Other Executive
One gap is with the triage functions. When patients come into the hospital, they don't necessarily...
Login or Create an Account to see details.
VP/Other Executive
A fundamental gap that exists is the fact that Epic's general platform doesn't have a CRM tool that...
Login or Create an Account to see details.
CIO
The problem with MyChart Bedside is that Epic looks at it as a separate product. The system should...
Login or Create an Account to see details.
Manager
During the COVID-19 pandemic, Epic was wonderful. I wouldn't rate them the highest because I wasn't...
Login or Create an Account to see details.
Manager
With MyChart Bedside, I believe that Epic originally started with Android devices only, and that was...
Login or Create an Account to see details.
CMIO
As a whole, Epic has done an outstanding job with COVID-19. One of the things that Epic did within...
Login or Create an Account to see details.
CMIO
I like that MyChart Bedside is a true patient engagement tool. I like that it provides EHR...
Login or Create an Account to see details.
CMIO
We provided a lot of feedback to Epic about how the technology could be enhanced or improved for use...
Login or Create an Account to see details.
CMIO
Epic has started to show some development whereby a patient could message his or her care team or...
Login or Create an Account to see details.
CMIO
We have had some challenges in communicating with the MyChart Bedside team in regard to the vision...
Login or Create an Account to see details.
Manager
MyChart Bedside has been good. We have been using it a lot for telehealth visits, which has been...
Login or Create an Account to see details.
Manager
Epic has been pretty up front with pricing. Their pricing is a little annoying because we pay for...
Login or Create an Account to see details.
Manager
We are buying more and more into the Epic ecosystem. We are seeing the advantages of that. MyChart...
Login or Create an Account to see details.
VP/Other Executive
MyChart Bedside is a great tool for patient engagement, working with families of patients who are...
Login or Create an Account to see details.
CIO
MyChart Bedside is doing okay in the areas where we are using it. On the whole, we are...
Login or Create an Account to see details.
CIO
We love MyChart Bedside and offer it to all of our patients because they love to see their tests and...
Login or Create an Account to see details.
CIO
Device management is challenging with MyChart Bedside. Simply tracking the devices and managing the...
Login or Create an Account to see details.
CMIO
We mostly use the product in our OB unit. Patients seem to like knowing who is on their care team...
Login or Create an Account to see details.
CNIO
The upgrades with Epic are great because they have a whole structured process whenever we upgrade.
Login or Create an Account to see details.
Related Reports View All Reports
Featured Reports
Preferences
Related Blogs
The New KLAS Patient Engagement Ecosystem
When Engaging Patients, Do We Give Them a Voice?