ettain health Partial IT Outsourcing Comments

 

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Current Time Inside Cache Tag Helper: 11/27/2020 9:20:41 PM and Model.EvProductId = 70243

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User Commentary

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Director

Tools and Methodology

ettain health is very committed to the product they support. They really work toward a solution. We...

Nov 2020
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Director

People and Knowledge

ettain health's staff members have been great. They are all top notch.

Nov 2020
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Director

Project Results

ettain health has taken a strong interest in us. When we call the vendor, their responsiveness is...

Nov 2020
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Director

Other Observations

ettain health does exactly what I ask them to do. They don't do anything more than what I want them...

Oct 2020
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Director

Relationship

I never give people the highest rating, but I couldn't have done things without ettain health. They...

Oct 2020
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Director

Relationship

I don't expect to hear much from the executives unless there is an issue, but I hear from the...

Oct 2020
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Manager

Tools and Methodology

ettain health provided some remote technical-support staff members to help us out during the...

Oct 2020
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Manager

Tools and Methodology

I would consider the project to be high complexity with all of the changes and the virtual settings....

Oct 2020
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Manager

Project Results

We have a feedback survey for ettain health’s help desk services. I would say that our organization...

Oct 2020
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Manager

Tools and Methodology

ettain health used GoToAssist to be able to access our user’s desktop, and that was great for IT...

Oct 2020
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Manager

Tools and Methodology

ettain health did some tracking and provided metrics, and our CIO loved that. It was very important...

Oct 2020
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CIO

Tools and Methodology

ettain health went through a couple of name changes as they bought and acquired other companies, but...

Oct 2020
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CIO

Relationship

The vendor has exceeded our expectations when it comes to their flexibility and timing. We have some...

Oct 2020
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CIO

People and Knowledge

If I were recommending ettain health, I would just want people to know that ettain health has a long...

Oct 2020
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Director

Relationship

I am completely satisfied with ettain health. They are the most flexible company that I have worked...

Oct 2020
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Director

Relationship

The vendor didn't do any optimization, but they always walked us through things. I could run to the...

Sep 2020
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Director

People and Knowledge

The vendor always seemed to go above and beyond. If we had one little problem, we would call the...

Sep 2020
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Director

People and Knowledge

The vendor knew the system so well. They knew anything that could possibly be messed up. The vendor...

Sep 2020
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Director

ROI and Cost

The caveat with the cost is that when we don't need the vendor, we still get charged. If an...

Sep 2020
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VP/Other Executive

Tools and Methodology

We were getting quotes from our EHR vendor for doing legacy system support as we were implementing...

Sep 2020
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VP/Other Executive

Tools and Methodology

I am trying to think about whether there is anything on the horizon in terms of things we are...

Sep 2020
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VP/Other Executive

Tools and Methodology

The thing I liked most about what the vendor did was I knew we were going to be rolling off some of...

Sep 2020
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VP/Other Executive

Tools and Methodology

When it comes to COVID-19, we had to update our system in a way we never imagined prior to the virus...

Sep 2020
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VP/Other Executive

Relationship

Our salesperson is just a really transparent and easy person to talk to. When we were having issues...

Sep 2020
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VP/Other Executive

Tools and Methodology

I would say the vendor consistently met my expectations and at times exceeded. They do get pretty...

Sep 2020
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Director

ROI and Cost

The cost of working with ettain health has certainly worked in our favor. We were able to negotiate...

Jul 2020
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Director

Relationship

I don't feel that we have lost any level of support due to COVID-19. One of our vendor...

Jul 2020
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Director

ROI and Cost

We will absolutely continue with ettain health for now. Our engagement is good and cost effective....

Jul 2020
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Director

Project Results

Thus far, ettain health has consistently exceeded our expectations. We have a relationship with the...

Jul 2020
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Director

Relationship

Driving tangible outcomes has been difficult because the vendor doesn't have a proactive approach to...

Jul 2020
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Director

People and Knowledge

I would be hard pressed to think of anything that ettain health could improve. I guess they could...

Jul 2020
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Director

Relationship

At the end of the day, everything is about trust and confidence. If people want to build a...

Jul 2020
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Director

Relationship

ettain health has coverage, and they handle support pretty well. There have been no issues with...

Jul 2020
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CIO

Relationship

We have had some good things happen with ettain health. When they sent us somebody who didn't work...

May 2020
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CIO

People and Knowledge

Just like in every other company, there is a lot of change that occurs with ettain health. There...

May 2020
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Manager

Tools and Methodology

ettain health's managers are very good to work with. I can share one example. I got a notification...

Jan 2020
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Manager

Relationship

ettain health's executives check in with me every so often to make sure that everything is okay. We...

Jan 2020
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Manager

People and Knowledge

We have multiple instances of our EMR at multiple hospitals. The site manager and our account...

Jan 2020
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Manager

People and Knowledge

The support department at ettain health has some turnover. The turnover isn't consistent. However,...

Jan 2020
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Manager

ROI and Cost

ettain health's services are good for getting our money's worth. There is value. ettain health tries...

Jan 2020
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Manager

Lessons Learned

The reason I would recommend ettain health is that I like them. They are very good compared to other...

Jan 2020
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Manager

Relationship

ettain health is pretty good, considering the nature of our contract. We had been delegated a set...

Jan 2020
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CIO

Lessons Learned

We are in a people business, and things really depend on who people are working with and whether...

Jan 2020
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CIO

Project Results

ettain health basically took over all of the responsibilities around the legacy application support....

Jan 2020
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CIO

People and Knowledge

I never had anything associated with the legacy support escalated to me; that is a huge thing....

Jan 2020
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Director

People and Knowledge

I have always enjoyed using Leidos' services, and the person we have worked with has been great. I...

Dec 2019
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Director

People and Knowledge

Finding the right person was a challenge, but Leidos was able to give us someone that we needed.

Dec 2019
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Director

Relationship

I haven't really noticed anything different since the acquisition. When we engaged with the firm,...

Dec 2019
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Director

Project Results

The firm is meeting our needs, but they aren't exceeding our expectations. That isn't because of...

Dec 2019
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