ettain health Partial IT Outsourcing Comments

 
 View Product Scores

Featured  Report

AMS & Help Desk 2018: Which Firms Are Exceeding Expectations and How?
AMS & Help Desk 2018:
Which Firms Are Exceeding Expectations and How?
December 2018
View Report
View Related

Preferences

   Bookmark
Current Time Inside Cache Tag Helper: 11/27/2020 9:20:41 PM and Model.EvProductId = 70243

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Want to see full details?

User Commentary

Sort by

Director

Tools and Methodology

ettain health is very committed to the product they support. They really work toward a solution. We...

Nov 2020
 Helpful

 or  to see details.

Director

People and Knowledge

ettain health's staff members have been great. They are all top notch.

Nov 2020
 Helpful

 or  to see details.

Director

Project Results

ettain health has taken a strong interest in us. When we call the vendor, their responsiveness is...

Nov 2020
 Helpful

 or  to see details.

Director

Other Observations

ettain health does exactly what I ask them to do. They don't do anything more than what I want them...

Oct 2020
 Helpful

 or  to see details.

Director

Relationship

I never give people the highest rating, but I couldn't have done things without ettain health. They...

Oct 2020
 Helpful

 or  to see details.

Director

Relationship

I don't expect to hear much from the executives unless there is an issue, but I hear from the...

Oct 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

ettain health provided some remote technical-support staff members to help us out during the...

Oct 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

I would consider the project to be high complexity with all of the changes and the virtual settings....

Oct 2020
 Helpful

 or  to see details.

Manager

Project Results

We have a feedback survey for ettain health’s help desk services. I would say that our organization...

Oct 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

ettain health used GoToAssist to be able to access our user’s desktop, and that was great for IT...

Oct 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

ettain health did some tracking and provided metrics, and our CIO loved that. It was very important...

Oct 2020
 Helpful

 or  to see details.

CIO

Tools and Methodology

ettain health went through a couple of name changes as they bought and acquired other companies, but...

Oct 2020
 Helpful

 or  to see details.

CIO

Relationship

The vendor has exceeded our expectations when it comes to their flexibility and timing. We have some...

Oct 2020
 Helpful

 or  to see details.

CIO

People and Knowledge

If I were recommending ettain health, I would just want people to know that ettain health has a long...

Oct 2020
 Helpful

 or  to see details.

Director

Relationship

I am completely satisfied with ettain health. They are the most flexible company that I have worked...

Oct 2020
 Helpful

 or  to see details.

Director

Relationship

The vendor didn't do any optimization, but they always walked us through things. I could run to the...

Sep 2020
 Helpful

 or  to see details.

Director

People and Knowledge

The vendor always seemed to go above and beyond. If we had one little problem, we would call the...

Sep 2020
 Helpful

 or  to see details.

Director

People and Knowledge

The vendor knew the system so well. They knew anything that could possibly be messed up. The vendor...

Sep 2020
 Helpful

 or  to see details.

Director

ROI and Cost

The caveat with the cost is that when we don't need the vendor, we still get charged. If an...

Sep 2020
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

We were getting quotes from our EHR vendor for doing legacy system support as we were implementing...

Sep 2020
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

I am trying to think about whether there is anything on the horizon in terms of things we are...

Sep 2020
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

The thing I liked most about what the vendor did was I knew we were going to be rolling off some of...

Sep 2020
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

When it comes to COVID-19, we had to update our system in a way we never imagined prior to the virus...

Sep 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

Our salesperson is just a really transparent and easy person to talk to. When we were having issues...

Sep 2020
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

I would say the vendor consistently met my expectations and at times exceeded. They do get pretty...

Sep 2020
 Helpful

 or  to see details.

Director

ROI and Cost

The cost of working with ettain health has certainly worked in our favor. We were able to negotiate...

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

I don't feel that we have lost any level of support due to COVID-19. One of our vendor...

Jul 2020
 Helpful

 or  to see details.

Director

ROI and Cost

We will absolutely continue with ettain health for now. Our engagement is good and cost effective....

Jul 2020
 Helpful

 or  to see details.

Director

Project Results

Thus far, ettain health has consistently exceeded our expectations. We have a relationship with the...

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

Driving tangible outcomes has been difficult because the vendor doesn't have a proactive approach to...

Jul 2020
 Helpful

 or  to see details.

Director

People and Knowledge

I would be hard pressed to think of anything that ettain health could improve. I guess they could...

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

At the end of the day, everything is about trust and confidence. If people want to build a...

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

ettain health has coverage, and they handle support pretty well. There have been no issues with...

Jul 2020
 Helpful

 or  to see details.

CIO

Relationship

We have had some good things happen with ettain health. When they sent us somebody who didn't work...

May 2020
 Helpful

 or  to see details.

CIO

People and Knowledge

Just like in every other company, there is a lot of change that occurs with ettain health. There...

May 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

ettain health's managers are very good to work with. I can share one example. I got a notification...

Jan 2020
 Helpful

 or  to see details.

Manager

Relationship

ettain health's executives check in with me every so often to make sure that everything is okay. We...

Jan 2020
 Helpful

 or  to see details.

Manager

People and Knowledge

We have multiple instances of our EMR at multiple hospitals. The site manager and our account...

Jan 2020
 Helpful

 or  to see details.

Manager

People and Knowledge

The support department at ettain health has some turnover. The turnover isn't consistent. However,...

Jan 2020
 Helpful

 or  to see details.

Manager

ROI and Cost

ettain health's services are good for getting our money's worth. There is value. ettain health tries...

Jan 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

The reason I would recommend ettain health is that I like them. They are very good compared to other...

Jan 2020
 Helpful

 or  to see details.

Manager

Relationship

ettain health is pretty good, considering the nature of our contract. We had been delegated a set...

Jan 2020
 Helpful

 or  to see details.

CIO

Lessons Learned

We are in a people business, and things really depend on who people are working with and whether...

Jan 2020
 Helpful

 or  to see details.

CIO

Project Results

ettain health basically took over all of the responsibilities around the legacy application support....

Jan 2020
 Helpful

 or  to see details.

CIO

People and Knowledge

I never had anything associated with the legacy support escalated to me; that is a huge thing....

Jan 2020
 Helpful

 or  to see details.

Director

People and Knowledge

I have always enjoyed using Leidos' services, and the person we have worked with has been great. I...

Dec 2019
 Helpful

 or  to see details.

Director

People and Knowledge

Finding the right person was a challenge, but Leidos was able to give us someone that we needed.

Dec 2019
 Helpful

 or  to see details.

Director

Relationship

I haven't really noticed anything different since the acquisition. When we engaged with the firm,...

Dec 2019
 Helpful

 or  to see details.

Director

Project Results

The firm is meeting our needs, but they aren't exceeding our expectations. That isn't because of...

Dec 2019
 Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​