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ettain health Partial IT Outsourcing Comments
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KLAS Research Director - Ryan Oliver
Subject Expert

Ryan Oliver

Research Director

ryan.oliver@klasresearch.com

385-312-8116

 
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User Commentary

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CIO

ettain health is pretty committed. They were a good partner to us.

Dec 2020
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CIO

Our experience with ettain health was very good. They did a great job of supporting our activation...

Dec 2020
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CIO

I expected a higher rate of issue closure from ettain health, although that would have been tough...

Dec 2020
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Director

We meet with ettain health a couple of times a year to touch base. We usually talk to their leaders....

Dec 2020
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(0)
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Director

The consultant we had from ettain health did great work. We specifically asked this person to come...

Dec 2020
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(0)
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Director

ettain health is very committed to the product they support. They really work toward a solution. We...

Nov 2020
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(0)
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Director

ettain health's staff members have been great. They are all top notch.

Nov 2020
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(0)
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Director

ettain health has taken a strong interest in us. When we call the vendor, their responsiveness is...

Nov 2020
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(0)
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Director

ettain health does exactly what I ask them to do. They don't do anything more than what I want them...

Oct 2020
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(0)
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Director

I never give people the highest rating, but I couldn't have done things without ettain health. They...

Oct 2020
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(0)
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Director

I don't expect to hear much from the executives unless there is an issue, but I hear from the...

Oct 2020
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(0)
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Manager

ettain health provided some remote technical-support staff members to help us out during the...

Oct 2020
||
(0)
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Manager

I would consider the project to be high complexity with all of the changes and the virtual settings....

Oct 2020
||
(0)
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Manager

We have a feedback survey for ettain health’s help desk services. I would say that our organization...

Oct 2020
||
(0)
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Manager

ettain health used GoToAssist to be able to access our user’s desktop, and that was great for IT...

Oct 2020
||
(0)
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Manager

ettain health did some tracking and provided metrics, and our CIO loved that. It was very important...

Oct 2020
||
(0)
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CIO

ettain health went through a couple of name changes as they bought and acquired other companies, but...

Oct 2020
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(0)
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CIO

The vendor has exceeded our expectations when it comes to their flexibility and timing. We have some...

Oct 2020
||
(0)
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CIO

If I were recommending ettain health, I would just want people to know that ettain health has a long...

Oct 2020
||
(0)
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Director

The vendor didn't do any optimization, but they always walked us through things. I could run to the...

Sep 2020
||
(0)
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Director

The vendor always seemed to go above and beyond. If we had one little problem, we would call the...

Sep 2020
||
(0)
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Director

The vendor knew the system so well. They knew anything that could possibly be messed up. The vendor...

Sep 2020
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(0)
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Director

The caveat with the cost is that when we don't need the vendor, we still get charged. If an...

Sep 2020
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(0)
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VP/Other Executive

We were getting quotes from our EHR vendor for doing legacy system support as we were implementing...

Sep 2020
||
(0)
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VP/Other Executive

I am trying to think about whether there is anything on the horizon in terms of things we are...

Sep 2020
||
(0)
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VP/Other Executive

The thing I liked most about what the vendor did was I knew we were going to be rolling off some of...

Sep 2020
||
(0)
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VP/Other Executive

When it comes to COVID-19, we had to update our system in a way we never imagined prior to the virus...

Sep 2020
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(0)
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VP/Other Executive

Our salesperson is just a really transparent and easy person to talk to. When we were having issues...

Sep 2020
||
(0)
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VP/Other Executive

I would say the vendor consistently met my expectations and at times exceeded. They do get pretty...

Sep 2020
||
(0)
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Director

The cost of working with ettain health has certainly worked in our favor. We were able to negotiate...

Jul 2020
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(0)
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Director

I don't feel that we have lost any level of support due to COVID-19. One of our vendor...

Jul 2020
||
(0)
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Director

We will absolutely continue with ettain health for now. Our engagement is good and cost effective....

Jul 2020
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(0)
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Director

Thus far, ettain health has consistently exceeded our expectations. We have a relationship with the...

Jul 2020
||
(0)
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Director

Driving tangible outcomes has been difficult because the vendor doesn't have a proactive approach to...

Jul 2020
||
(0)
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Director

I would be hard pressed to think of anything that ettain health could improve. I guess they could...

Jul 2020
||
(0)
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Director

At the end of the day, everything is about trust and confidence. If people want to build a...

Jul 2020
||
(0)
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Director

ettain health has coverage, and they handle support pretty well. There have been no issues with...

Jul 2020
||
(0)
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CIO

We have had some good things happen with ettain health. When they sent us somebody who didn't work...

May 2020
||
(0)
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CIO

Just like in every other company, there is a lot of change that occurs with ettain health. There...

May 2020
||
(0)
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Related Reports View All Reports

AMS & Help Desk 2018: Which Firms Are Exceeding Expectations and How?
December 2018



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