ettain health Partial IT Outsourcing Comments

 

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Current Time Inside Cache Tag Helper: 9/20/2020 3:48:59 AM and Model.EvProductId = 70243

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VP/Other Executive

Tools and Methodology

We were getting quotes from our EHR vendor for doing legacy system support as we were implementing...

Sep 2020
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VP/Other Executive

Tools and Methodology

I am trying to think about whether there is anything on the horizon in terms of things we are...

Sep 2020
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VP/Other Executive

Tools and Methodology

The thing I liked most about what the vendor did was I knew we were going to be rolling off some of...

Sep 2020
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VP/Other Executive

Tools and Methodology

When it comes to COVID-19, we had to update our system in a way we never imagined prior to the virus...

Sep 2020
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VP/Other Executive

Relationship

Our salesperson is just a really transparent and easy person to talk to. When we were having issues...

Sep 2020
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VP/Other Executive

Tools and Methodology

I would say the vendor consistently met my expectations and at times exceeded. They do get pretty...

Sep 2020
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Director

ROI and Cost

The cost of working with ettain health has certainly worked in our favor. We were able to negotiate...

Jul 2020
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Director

Relationship

I don't feel that we have lost any level of support due to COVID-19. One of our vendor...

Jul 2020
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Director

ROI and Cost

We will absolutely continue with ettain health for now. Our engagement is good and cost effective....

Jul 2020
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Director

Project Results

Thus far, ettain health has consistently exceeded our expectations. We have a relationship with the...

Jul 2020
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Director

Relationship

Driving tangible outcomes has been difficult because the vendor doesn't have a proactive approach to...

Jul 2020
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Director

People and Knowledge

I would be hard pressed to think of anything that ettain health could improve. I guess they could...

Jul 2020
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Director

Relationship

At the end of the day, everything is about trust and confidence. If people want to build a...

Jul 2020
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Director

Relationship

ettain health has coverage, and they handle support pretty well. There have been no issues with...

Jul 2020
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CIO

Relationship

We have had some good things happen with ettain health. When they sent us somebody who didn't work...

May 2020
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CIO

People and Knowledge

Just like in every other company, there is a lot of change that occurs with ettain health. There...

May 2020
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Manager

Tools and Methodology

ettain health's managers are very good to work with. I can share one example. I got a notification...

Jan 2020
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Manager

Relationship

ettain health's executives check in with me every so often to make sure that everything is okay. We...

Jan 2020
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Manager

People and Knowledge

We have multiple instances of our EMR at multiple hospitals. The site manager and our account...

Jan 2020
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Manager

People and Knowledge

The support department at ettain health has some turnover. The turnover isn't consistent. However,...

Jan 2020
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Manager

ROI and Cost

ettain health's services are good for getting our money's worth. There is value. ettain health tries...

Jan 2020
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Manager

Lessons Learned

The reason I would recommend ettain health is that I like them. They are very good compared to other...

Jan 2020
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Manager

Relationship

ettain health is pretty good, considering the nature of our contract. We had been delegated a set...

Jan 2020
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CIO

Lessons Learned

We are in a people business, and things really depend on who people are working with and whether...

Jan 2020
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CIO

Project Results

ettain health basically took over all of the responsibilities around the legacy application support....

Jan 2020
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CIO

People and Knowledge

I never had anything associated with the legacy support escalated to me; that is a huge thing....

Jan 2020
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Director

People and Knowledge

I have always enjoyed using Leidos' services, and the person we have worked with has been great. I...

Dec 2019
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Director

People and Knowledge

Finding the right person was a challenge, but Leidos was able to give us someone that we needed.

Dec 2019
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Director

Relationship

I haven't really noticed anything different since the acquisition. When we engaged with the firm,...

Dec 2019
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Director

Project Results

The firm is meeting our needs, but they aren't exceeding our expectations. That isn't because of...

Dec 2019
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Manager

People and Knowledge

I am very hands off with supporting legacy systems. With Leidos Health, I can hand them the problem,...

Oct 2019
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Manager

People and Knowledge

The executives have been very involved, but Leidos Health has had some turnover over the last year....

Oct 2019
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CIO

Project Results

Leidos Health supported us while we transitioned to a new system. They did all the end-user support,...

Oct 2019
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Manager

People and Knowledge

Our challenge with the help desk people was that their performance didn’t meet our expectations. We...

Jun 2019
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Director

Project Results

Leidos Health did what we needed them to do. Their service was invisible to the rest of the...

Mar 2019
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CIO

People and Knowledge

Leidos Health did a tremendously good job. They really knew their stuff. We did have one person that...

Jul 2018
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CIO

Tools and Methodology

Leidos Health helped us improve efficiencies and workflows in a particular application. They also...

Jul 2018
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CIO

Tools and Methodology

The tools for measuring performance that Leidos Health provided were very good. I would offer them...

Jul 2018
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CIO

Project Results

I have been thrilled with Leidos Health and the project that they have been working on. They are...

Jun 2018
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Director

Project Results

Leidos Health was able to come in, walk us through the project, and quickly get us set up. They were...

Jun 2018
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Director

People and Knowledge

Leidos Health is a very strong partner for us, and working with them on our project is great. We had...

Jun 2018
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Director

Tools and Methodology

Leidos Health didn't nickel-and-dime at all. They actually offered to pull in another specialty...

Jun 2018
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Director

Tools and Methodology

We have a few people from Leidos Health who are still working with us. We went live a while ago, but...

Jun 2018
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Director

People and Knowledge

We wanted to be able to bring in quality resources so that our full-time staff could move forward...

Jun 2018
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Director

Project Results

Leidos Health exceeded our expectations. We are very happy with the support we received. If we were...

Jun 2018
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Director

Tools and Methodology

One important thing to us was ensuring that we had resources with the appropriate knowledge. In the...

Jun 2018
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Director

People and Knowledge

We had someone from Leidos Health on-site with us, and that person participated in all of our...

Jun 2018
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Director

People and Knowledge

We had a project manager from Leidos Health come in to plan out our help desk. Our experience with...

May 2018
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CIO

Project Results

Leidos Health has served us wonderfully. They take complete responsibility for the project. Our...

Apr 2018
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CIO

Project Results

Leidos Health provides us with on-call support for incidents and issues. We can also make change...

Apr 2018
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CIO

ROI and Cost

We worked with Leidos Health on setting a rate for their service, and it is a pretty low rate. Other...

Apr 2018
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CIO

Project Results

We have done several reference calls for Leidos Health, and we would use their services again. We...

Apr 2018
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CIO

Lessons Learned

People looking to use Leidos Health's services should look closely at their contract and verify what...

Apr 2018
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Director

Project Results

Leidos Health has always been a good partner, and we appreciate that. When we looked for a lab...

Jan 2018
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Director

Project Results

We were successful in our recent engagement with Leidos Health because we built a relationship with...

Jan 2018
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Director

People and Knowledge

Our consultant from Leidos Health really stays abreast of the local healthcare industry. They look...

Jan 2018
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Director

Relationship

I am very satisfied with Leidos Health's services. They have been a great partner, and we have found...

Jan 2018
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Director

People and Knowledge

We contract fewer than five support people from Leidos Health, and those few people are able to...

Dec 2017
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