EXL Healthcare Care Management Solutions Commentary
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Bradley Hunter
SRU Manager
KLAS SRU Manager - Bradley Hunter
 
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User Commentary

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CIO

Loyalty

I know people are looking to move off CareRadius Suite, so that tells me our customers aren't super...

Apr 2024
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CIO

Product

The features of CareRadius Suite are hard to navigate. The nurses aren’t happy with the capabilities...

Apr 2024
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Analyst/Coordinator

Operations

Our implementation of CareRadius Suite went very well, and we didn't have any issues to speak of...

Feb 2024
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Analyst/Coordinator

Product

I find CareRadius Suite fairly easy to use, but I don't use it every day the way that a lot of our...

Feb 2024
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Analyst/Coordinator

Product

CareRadius Suite has a very fresh and updated look, but we have people with vision issues. For me,...

Feb 2024
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Analyst/Coordinator

Product

Our users are not exactly happy with how the care plans are structured. We can configure goals,...

Feb 2024
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Analyst/Coordinator

Relationship, Product

We haven’t been able to take advantage of some of the new technology from EXL, but I see that they...

Feb 2024
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Analyst/Coordinator

Relationship

I feel comfortable reaching out to EXL to ask them questions. If we have something we would like to...

Feb 2024
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Analyst/Coordinator

Relationship

EXL supports our interoperability needs by supporting us throughout the upgrade process, and...

Feb 2024
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Director

Relationship, Product

Currently, EXL has some connections with other systems and internal connections for provider...

Oct 2023
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Director

Loyalty, Relationship

EXL is very responsive to our unique needs and helps to come up with solutions, and they have really...

Oct 2023
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Director

Operations

We have an update coming, and the vendor has been super helpful. Also, the training has improved...

Oct 2023
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Director

Relationship, Product

The vendor has been responsive over the years to improving the intuitiveness of the product, but the...

Oct 2023
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Director

Relationship

The vendor really understands our business and the federal contracts that we work with, so the...

Oct 2023
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Director

Loyalty, Product, Value

In the past, we have had to add some functionality to the product, and some of the tools in the...

Oct 2023
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Manager

Product

I would tell a peer who was looking at EXL's product that, from just the technical side, it is a...

Aug 2023
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Manager

Value

EXL's charges are at least on par with what we have seen from other vendors. EXL charges for custom...

Aug 2023
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Manager

Product

EXL supports our interoperability needs by allowing us to override some of their built-in back-end...

Aug 2023
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Manager

Product

Things have been pretty steady for years now with EXL. We have some pain points. With some things,...

Aug 2023
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Manager

Relationship

Some of EXL's people have been with the company longer than I have been working with the product....

Aug 2023
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Manager

Relationship, Operations, Product

A few really great people didn't stick with the company, and that shows. Every year, EXL delivers a...

Aug 2023
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Director

Relationship, Operations, Product

EXL has provided fairly good support through their upgrades, but part of that is because we have a...

Aug 2023
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Director

Relationship

In my experience, EXL does a great job with their support. We have a representative from EXL who has...

Aug 2023
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Director

Culture, Relationship

We don't have meetings with our EXL account manager anymore. To be honest, I don't even understand...

Aug 2023
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