EXL Healthcare Care Management Solutions Commentary
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Bradley Hunter
VP VBC, Payer, and CORE
KLAS VP VBC, Payer, and CORE - Bradley Hunter
 
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User Commentary

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Analyst/Coordinator

Operations

Our implementation of CareRadius Suite went very well, and we didn't have any issues to speak of...

Feb 2024
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Analyst/Coordinator

Product

I find CareRadius Suite fairly easy to use, but I don't use it every day the way that a lot of our...

Feb 2024
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Analyst/Coordinator

Product

CareRadius Suite has a very fresh and updated look, but we have people with vision issues. For me,...

Feb 2024
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Analyst/Coordinator

Product

Our users are not exactly happy with how the care plans are structured. We can configure goals,...

Feb 2024
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Analyst/Coordinator

Relationship, Product

We haven’t been able to take advantage of some of the new technology from EXL, but I see that they...

Feb 2024
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Analyst/Coordinator

Relationship

I feel comfortable reaching out to EXL to ask them questions. If we have something we would like to...

Feb 2024
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Analyst/Coordinator

Relationship

EXL supports our interoperability needs by supporting us throughout the upgrade process, and...

Feb 2024
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Director

Relationship, Product

Currently, EXL has some connections with other systems and internal connections for provider...

Oct 2023
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Director

Loyalty, Relationship

EXL is very responsive to our unique needs and helps to come up with solutions, and they have really...

Oct 2023
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Director

Operations

We have an update coming, and the vendor has been super helpful. Also, the training has improved...

Oct 2023
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Director

Relationship, Product

The vendor has been responsive over the years to improving the intuitiveness of the product, but the...

Oct 2023
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Director

Relationship

The vendor really understands our business and the federal contracts that we work with, so the...

Oct 2023
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Director

Loyalty, Product, Value

In the past, we have had to add some functionality to the product, and some of the tools in the...

Oct 2023
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Manager

Product

I would tell a peer who was looking at EXL's product that, from just the technical side, it is a...

Aug 2023
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Manager

Value

EXL's charges are at least on par with what we have seen from other vendors. EXL charges for custom...

Aug 2023
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Manager

Product

EXL supports our interoperability needs by allowing us to override some of their built-in back-end...

Aug 2023
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Manager

Product

Things have been pretty steady for years now with EXL. We have some pain points. With some things,...

Aug 2023
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Manager

Relationship

Some of EXL's people have been with the company longer than I have been working with the product....

Aug 2023
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Manager

Relationship, Operations, Product

A few really great people didn't stick with the company, and that shows. Every year, EXL delivers a...

Aug 2023
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Director

Relationship, Operations, Product

EXL has provided fairly good support through their upgrades, but part of that is because we have a...

Aug 2023
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Director

Relationship

In my experience, EXL does a great job with their support. We have a representative from EXL who has...

Aug 2023
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Director

Culture, Relationship

We don't have meetings with our EXL account manager anymore. To be honest, I don't even understand...

Aug 2023
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CIO

Operations, Product

We implemented EXLVANTAGE, which includes EXL’s risk stratification capabilities. The implementation...

Apr 2023
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CIO

Loyalty

Compared to last year, we are in a better place from an analytics perspective with EXLVANTAGE, but...

Apr 2023
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CIO

Relationship

EXL's support team has done a better job of helping us than some of our other vendors' support teams....

Apr 2023
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CIO

Relationship

I feel like EXL sometimes overcommits and underdelivers.

Apr 2023
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Analyst/Coordinator

Loyalty, Product

CareRadius Suite has had a lot of performance changes. The look and feel of the application have...

Mar 2023
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Analyst/Coordinator

Relationship, Operations

EXL is very supportive of their clients and willing to show their clients the features within the...

Mar 2023
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Analyst/Coordinator

Product

CareRadius Suite works as well as it can, given its nature. But some of our business goals do not...

Mar 2023
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Analyst/Coordinator

Product

There are integrations with other systems in our implementation. There are some areas where we would...

Mar 2023
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Analyst/Coordinator

Product

Some areas of the application are less easy to use than others because the focus of the application...

Mar 2023
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Analyst/Coordinator

Relationship

I deal with the support people from EXL from time to time, and they are very supportive. If the...

Mar 2023
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Analyst/Coordinator

Relationship

There have been some areas where we have expected a certain level of support from the vendor, but...

Mar 2023
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Analyst/Coordinator

Value

EXL has rarely asked us to pay anything additional. When we have encountered a request to pay for...

Mar 2023
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Manager

Loyalty

We have looked at other solutions because CareRadius Suite has a lot of gaps and things that it...

Mar 2023
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Manager

Culture, Relationship

EXL is difficult to work with. With one of our products that we launched, EXL gave us a lot of...

Mar 2023
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Manager

Operations

When EXL does upgrades and things, they train our informaticist, and the informaticist does all of...

Mar 2023
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Manager

Product

We would like some integration with our EHR, and we would like to maybe be able to import...

Mar 2023
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Manager

Culture, Relationship, Operations

The vendor’s solutions don't seem based on actual workflows. It doesn't feel like EXL really...

Mar 2023
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Manager

Product, Value

There are a lot of clicks, boxes, and fields, and using CareRadius Suite involves an incredible...

Mar 2023
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Manager

Product

The solution supports our current functions, but it is very difficult. It is not supporting what we...

Mar 2023
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