EXL Healthcare - Care Management Solutions Comments

 

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Current Time Inside Cache Tag Helper: 9/27/2020 2:15:51 AM and Model.EvProductId = 94367

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User Commentary

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CIO

Future Outlook

We are probably looking to do RFPs for this solution within the next year to decide whether it is...

Jul 2020
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CIO

Functionality and Upgrades

The capabilities of CareRadius Suite need to be improved, especially the ability to connect with...

Mar 2019
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CIO

Interfacing and Integration

If we were going to replace any solution at our organization, it would probably be CareRadius Suite....

Mar 2019
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Director

Functionality and Upgrades

We aren’t satisfied with how we have to create a separate window for any new fields. If we need to...

Dec 2018
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Director

Functionality and Upgrades

Many of the competing solutions have an embedded stratification tool that does more with automation...

Dec 2018
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Director

Interfacing and Integration

The performance of CareRadius Suite has never been optimal. EXL’s resources either don’t understand...

Dec 2018
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VP/Other Executive

Other Observations & Comments

If I were starting over with a new health plan, I might not buy CareRadius Suite again. There isn’t...

Nov 2018
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VP/Other Executive

Other Observations & Comments

Things are going well with the integration of CareRadius Suite. I see it as a support tool for...

Nov 2018
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VP/Other Executive

Other Observations & Comments

We are working with EXL to implement some critical functionality that will support our value-based...

Nov 2018
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VP/Other Executive

Service and Support

EXL has recently changed some of the support people on our account. They are working hard to excel...

Nov 2018
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VP/Other Executive

Functionality and Upgrades

There need to be enhancements in EXL's provider portal. There is functionality that we need that we...

Nov 2018
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VP/Other Executive

Functionality and Upgrades

An update of the user experience in CareRadius Suite is coming. Some of the functionality could be...

Nov 2018
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VP/Other Executive

Functionality and Upgrades

When we upgraded to a new version, EXL acknowledged that it would be a little buggy. The updates...

Nov 2018
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VP/Other Executive

Relationship

We have a very open dialogue with EXL, and we meet with them often. They are aware of our priorities...

Nov 2018
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VP/Other Executive

Lessons Learned

Potential clients should speak with EXL to assess how CareRadius Suite might meet their needs and...

Nov 2018
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Director

Service and Support

EXL is doing a good job of listening to their customers. They gather the feedback and rank it. Then,...

Nov 2018
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Director

Technology

I don’t see a really good, three-to-five year road map of where EXL wants CareRadius Suite to be....

Nov 2018
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Manager

Functionality and Upgrades

EXL is a big, international organization that is more involved in data analytics and optimization...

Nov 2018
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Manager

Functionality and Upgrades

The acquisition happened before we finished our implementation, and that made me nervous. I was...

Nov 2018
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Manager

Functionality and Upgrades

CareRadius Suite includes a provider portal, which allows providers to access the system to submit...

Nov 2018
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Manager

Functionality and Upgrades

EXL has some clinical criteria, like care plans and assessments for members. We moved away from...

Nov 2018
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Manager

Interfacing and Integration

CareRadius Suite is mainly a care management program, so it allows for case management, disease...

Nov 2018
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Manager

Interfacing and Integration

We have done a lot of integration with CareRadius Suite and outside entities. All the case...

Nov 2018
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Director

Functionality and Upgrades

EXL needs to improve. They need to understand how the system works from the customer’s point of...

Oct 2018
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Director

Technology

The performance testing isn’t going well right now. When EXL shows a demo, the system quickly goes...

Oct 2018
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Director

Functionality and Upgrades

EXL needs to test their coding more. Many times, there is a problem in the coding that they have to...

Oct 2018
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Director

Implementation and Training

We mainly struggle with the upgrade process, which can be a bit cumbersome. We have talked with...

Oct 2018
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Director

Functionality and Upgrades

With CareRadius Suite, we have been able to add a lot of different customizations and plug-ins....

Oct 2018
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Director

Functionality and Upgrades

There are some workflows in CareRadius Suite that aren't easy on the eyes. They don't flow very...

Oct 2018
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Director

Functionality and Upgrades

Some of the screens in CareRadius Suite flow really well, and we like that we can extend the core...

Oct 2018
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Director

Relationship

As a partner, EXL has done pretty well for us. When we have needed to engage with them, they have...

Oct 2018
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Director

Relationship

We get good involvement from the executives. Once a month, one of the senior VPs reaches out to us...

Oct 2018
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Director

Relationship

EXL keeps all of their promises. If they have a fall, they make it right. We had an engagement with...

Oct 2018
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