EXL Healthcare Care Management Solutions Commentary
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Subject Expert
Mac Boyter
Research Director
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User Commentary
Relationship
EXL has really stepped up recently with the provider portal that we struggled with. They helped us...
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Culture, Operations
As we were setting up our contract, EXL basically provided us with their written materials and told...
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Relationship
The support people at EXL are good, but sometimes things are just out of their hands. The folks that...
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Loyalty, Product
There were certain circumstances where it seemed as though EXL could have tried a bit harder. We...
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Product
CareRadius Suite, with all of its parts, really is comprehensive and very agile. For the most part,...
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Loyalty, Product
With all of the various inherent modules that EXL has in CareRadius Suite for case management,...
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Relationship, Operations
The EXL staff members we interact with, whether at a very technical level, a contract level, or a...
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Product
With the contract, we are using a bunch of different vendors for certain pieces. Clinical analytics...
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Product, Value
I have seen the value come back with the product particularly in the special configuration based...
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Operations
Training is an area that EXL could probably do a little better in. I would like more information....
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Relationship, Product
There are changes that we are making that still need to be made, and EXL is very good at engaging...
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Operations
We ended up doing our own training for CareRadius Suite, but EXL helped give us materials and stuff.
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Culture, Product
CareRadius Suite is only as good as what users do for configuration with the system. During a...
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Product
We interface CareRadius Suite with our claims system, and we have interfaces that we bring in from...
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Product
Some issues have come up, and we would like EXL to expedite certain things and put them on the road...
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Product
With CareRadius Suite, we have some outside entities that we grant access to the system, and we can...
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Product
We have had CareRadius Suite for many years, and it has served us well. I personally like the...
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Culture, Relationship, Value
Every time we take a question back to EXL, we ask whether it is something that can just go to the...
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Loyalty
People at our organization would probably say that they wouldn’t buy CareRadius Suite again. I like...
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Relationship, Operations
My experience with upgrades is that EXL has been very responsive with getting us to the point of...
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Commentary Summary
Comment Type Breakout