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EXL Healthcare - Care Management Solutions Comments
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KLAS Research Director - Joe VanDeGraaff
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Joe VanDeGraaff

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joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

Our director is looking at other platforms due to some system limitations, particularly around...

Jan 2021
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Analyst/Coordinator

Functionality and Upgrades

The system is a good system. It is as good as anything else that is available.

Jan 2021
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Analyst/Coordinator

Relationship

EXL keeps all their promises. They have gotten better over the years. The staff members are reliable...

Jan 2021
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Analyst/Coordinator

Functionality and Upgrades

We sometimes find bugs in new releases and our current version that I would expect the vendor's QA...

Jan 2021
(0)
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Analyst/Coordinator

Future Outlook

I am looking forward to the functionality in our next upgrade. I really appreciate that EXL reaches...

Jan 2021
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Director

Functionality and Upgrades

We are in the midst of an upgrade. It turns out that the version we are trying to go to is pretty...

Dec 2020
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Director

Relationship

I think EXL is trying to please too many customers at once, so they put too much into some upgrades...

Dec 2020
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Director

Technology

The system is pretty stable. It is always up and running. There is some new functionality being...

Dec 2020
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Director

Service and Support

The vendor is fairly flexible. They work with us. The vendor has some really good resources that we...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

CareRadius Suite was built to support case and disease management. That is its strong area. I enjoy...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

Our business requires that we process a large number of authorization requests, but the product...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

When case and disease managers build care plans in CareRadius Suite, there are elements called...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

Our team isn't using the functionality that is available for tasking, so we have to have external...

Dec 2020
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Analyst/Coordinator

Relationship

I don't personally interact with the executives much, but I have had interactions with them, and...

Dec 2020
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Director

Technology

We will be looking to potentially replace the vendor in the next three to five years. We are...

Dec 2020
(0)
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Director

Service and Support

The vendor keeps their promises. They may not always be able to deliver those promises in the...

Dec 2020
(0)
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Director

Future Outlook

Of all my vendors, EXL is the best at not nickel-and-diming. They are pretty fair from a pricing...

Dec 2020
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Director

Implementation and Training

EXL doesn’t have a lot of training. We had to push for that.

Dec 2020
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Director

Interfacing and Integration

What would make me super happy is if we got a predictive-modeling engine baked in with some...

Dec 2020
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Director

Functionality and Upgrades

We have a lot of ideas, and unfortunately, the application can’t do those. We are looking at our...

Dec 2020
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Director

Relationship

The vendor needs to be listening to their partners and not waiting until the last minute to code the...

Dec 2020
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Manager

Interfacing and Integration

We integrate the application with a lot of other software solutions from other vendors. While any...

Dec 2020
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Manager

Service and Support

I haven’t met a vendor yet that is as quick as I would like them to be with delivering new...

Dec 2020
(0)
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Manager

ROI / Cost (care and feeding)

We have a lot of engagement and cost savings reports that show a lot of improvement being made...

Dec 2020
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Manager

Functionality and Upgrades

I never look forward to upgrades. I look forward to when they are over. EXL’s upgrades have their...

Dec 2020
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Manager

Functionality and Upgrades

All in all, I like CareRadius Suite. It has a nice combination of out-of-the-box functionality and...

Dec 2020
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Manager

Implementation and Training

We do EXL’s training if it is available, but we don’t often take it. We usually do the training...

Dec 2020
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CIO

Interfacing and Integration

When we first implemented CareRadius Suite, we had it integrated with a third-party program so that...

Nov 2020
(0)
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CIO

ROI / Cost (care and feeding)

CareRadius Suite is very maintenance heavy. A ton of staff members are required to support the...

Nov 2020
(0)
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CIO

Relationship

The leadership with EXL has gone kind of dark. We have account representation, but the vendor can...

Nov 2020
(0)
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CIO

Sales and Contracting

EXL oversold their solution. We did an up-front assessment to figure out more about the solution,...

Nov 2020
(0)
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Manager

Service and Support

EXL is very interested in what we have to say regarding our needed functionality. EXL is also very...

Oct 2020
(0)
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Manager

Relationship

EXL doesn't nickel-and-dime us for every requested change. They are eager to work with us as...

Oct 2020
(0)
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Manager

Service and Support

For ongoing support, EXL has a neat trick where one person is designated to triage any issues that...

Sep 2020
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Manager

Relationship

As far as proactive service goes, I can only recall one or two times that EXL has become aware of a...

Sep 2020
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Manager

Functionality and Upgrades

We have certain things that we need to record for our Medicaid members. Since Medicaid is a...

Sep 2020
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Manager

Interfacing and Integration

EXL offers extensibility in a few different areas. The user interface is kind of clunky. We have...

Sep 2020
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Manager

Functionality and Upgrades

The system works as designed, is easy to use, and is fairly intuitive. The upgrades go pretty...

Sep 2020
(0)
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Manager

Interfacing and Integration

As far as integration and interoperability go, EXL helped us out initially, but they kind of left...

Sep 2020
(0)
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Manager

Functionality and Upgrades

Sometimes, users feel like they are doing duplicate charting. There are a lot of fields that would...

Sep 2020
(0)
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Manager

Implementation and Training

With CareRadius Suite's out-of-the-box implementation, we needed to record turnaround times on our...

Sep 2020
(0)
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CIO

Future Outlook

We are probably looking to do RFPs for this solution within the next year to decide whether it is...

Jul 2020
(0)
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