EXL Healthcare - Care Management Solutions
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Joe VanDeGraaff
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User Commentary

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Manager

Relationship

Whether EXL reaches out proactively depends on the management. EXL used to report proactively when...

Nov 2022
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Manager

ROI / Cost (care and feeding)

CareRadius Suite is better than the product we had, and it is better than doing things by hand in...

Nov 2022
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Manager

Relationship

We sometimes want things that EXL does not have, but they deliver most of what we need. We have...

Nov 2022
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Manager

Service and Support

We don't generally need a lot of help with running an implementation, but we report back to the...

Nov 2022
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Manager

Functionality and Upgrades

By the time EXL delivers an upgrade, the release notes are pretty accurate, but we have found gaps...

Nov 2022
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Manager

Other Observations & Comments

CareRadius Suite integrates with other systems almost entirely by us writing custom code for the...

Nov 2022
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Manager

Technology

The speed of the system has never been a strong point for CareRadius Suite. The speed is not too bad...

Nov 2022
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Manager

Lessons Learned

CareRadius Suite is stable, reliable, and user friendly. When I was first introduced to the system,...

Nov 2022
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Manager

Service and Support

EXL is good at resolving most of the problems we have. The vendor is responsive. We have a couple of...

Nov 2022
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Manager

Functionality and Upgrades

The product is not user friendly. It is hard to navigate and is not an effective or efficient use of...

Nov 2022
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Director

Relationship

EXL has good customer service support, and they are honest. Keeping all their promises is one thing...

Oct 2022
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Director

Functionality and Upgrades

EXL still needs to really focus on their QA. CareRadius Suite is a big system with a lot of...

Oct 2022
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Director

Functionality and Upgrades

CareRadius Suite is a very comprehensive platform. It allows us to really include a lot of areas of...

Oct 2022
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Director

Other Observations & Comments

The integration with claims systems could be improved, but that may not be EXL’s issue.

Oct 2022
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Director

Lessons Learned

If I were starting over, I would give CareRadius Suite a very good look based on EXL's...

Oct 2022
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Director

Functionality and Upgrades

Using CareRadius Suite, we have better data on our referral management activity. We have used the...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

CareRadius Suite is a solid support system for us. We don't use everything that CareRadius Suite has...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Overall, I would say that CareRadius Suite isn't really user friendly. Our nurses want something...

Sep 2022
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Analyst/Coordinator

Service and Support

The vendor is always very responsive when we call their help desk. The vendor commits to giving us...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

There is nothing on the market right now that can meet our needs better than CareRadius Suite. EXL...

Sep 2022
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Analyst/Coordinator

Service and Support

EXL keeps their promises, but they make changes to the solution without telling us. They don't even...

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

EXL charges us for every little thing that they do. We can send tickets to the vendor's support desk...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

EXL has started giving out hotfixes to the product. Hotfixes are easier to implement than version...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We were told that the system would have an edit function that would allow us to take existing...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

We were able to integrate CareRadius Suite with one of our other systems. That worked well.

Sep 2022
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VP/Other Executive

Functionality and Upgrades

CareRadius Suite is very configurable. The system allows us a lot of latitude to make adjustments...

Sep 2022
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VP/Other Executive

Service and Support

If we come to EXL with a challenge on our side, whether it is contract modification or something...

Sep 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We chose CareRadius Suite because EXL keeps on top of the accreditation standards for the different...

Sep 2022
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VP/Other Executive

Service and Support

The vendor’s support people are very interested in what we do. When we need something, we send an...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

The product is able to do what we need it to do without thousands of hours of modifications and frustration....

Sep 2022
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CIO

Functionality and Upgrades

I think that at some point in time, we will move off of this system. We are looking very closely at...

Apr 2022
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CIO

Service and Support

We have struggled with the vendor's support. EXL is not very proactive. The vendor does regularly...

Apr 2022
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