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EXL Healthcare Care Management Solutions Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Loyalty, Product

With all of the various inherent modules that EXL has in CareRadius Suite for case management,...

Apr 2025
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Director

Relationship, Operations

The EXL staff members we interact with, whether at a very technical level, a contract level, or a...

Apr 2025
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Director

Product

With the contract, we are using a bunch of different vendors for certain pieces. Clinical analytics...

Apr 2025
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Director

Product, Value

I have seen the value come back with the product particularly in the special configuration based...

Apr 2025
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Director

Operations

Training is an area that EXL could probably do a little better in. I would like more information....

Apr 2025
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Director

Relationship, Product

There are changes that we are making that still need to be made, and EXL is very good at engaging...

Apr 2025
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Director

Operations

We ended up doing our own training for CareRadius Suite, but EXL helped give us materials and stuff.

Apr 2025
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Director

Culture, Product

CareRadius Suite is only as good as what users do for configuration with the system. During a...

Apr 2025
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Director

Product

We interface CareRadius Suite with our claims system, and we have interfaces that we bring in from...

Apr 2025
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Director

Product

Some issues have come up, and we would like EXL to expedite certain things and put them on the road...

Apr 2025
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Director

Product

With CareRadius Suite, we have some outside entities that we grant access to the system, and we can...

Apr 2025
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Director

Product

We have had CareRadius Suite for many years, and it has served us well. I personally like the...

Apr 2025
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Director

Culture, Relationship, Value

Every time we take a question back to EXL, we ask whether it is something that can just go to the...

Apr 2025
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Director

Loyalty

People at our organization would probably say that they wouldn’t buy CareRadius Suite again. I like...

Apr 2025
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Director

Relationship, Operations

My experience with upgrades is that EXL has been very responsive with getting us to the point of...

Apr 2025
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