EXL Healthcare Care Management Solutions Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and CORE
Commentary Summary
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User Commentary
Loyalty
I know people are looking to move off CareRadius Suite, so that tells me our customers aren't super...
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Product
The features of CareRadius Suite are hard to navigate. The nurses aren’t happy with the capabilities...
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Operations
Our implementation of CareRadius Suite went very well, and we didn't have any issues to speak of...
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Product
I find CareRadius Suite fairly easy to use, but I don't use it every day the way that a lot of our...
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Product
CareRadius Suite has a very fresh and updated look, but we have people with vision issues. For me,...
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Product
Our users are not exactly happy with how the care plans are structured. We can configure goals,...
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Relationship, Product
We haven’t been able to take advantage of some of the new technology from EXL, but I see that they...
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Relationship
I feel comfortable reaching out to EXL to ask them questions. If we have something we would like to...
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Relationship
EXL supports our interoperability needs by supporting us throughout the upgrade process, and...
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Relationship, Product
Currently, EXL has some connections with other systems and internal connections for provider...
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Loyalty, Relationship
EXL is very responsive to our unique needs and helps to come up with solutions, and they have really...
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Operations
We have an update coming, and the vendor has been super helpful. Also, the training has improved...
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Relationship, Product
The vendor has been responsive over the years to improving the intuitiveness of the product, but the...
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Relationship
The vendor really understands our business and the federal contracts that we work with, so the...
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Loyalty, Product, Value
In the past, we have had to add some functionality to the product, and some of the tools in the...
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Product
I would tell a peer who was looking at EXL's product that, from just the technical side, it is a...
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Value
EXL's charges are at least on par with what we have seen from other vendors. EXL charges for custom...
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Product
EXL supports our interoperability needs by allowing us to override some of their built-in back-end...
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Product
Things have been pretty steady for years now with EXL. We have some pain points. With some things,...
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Relationship
Some of EXL's people have been with the company longer than I have been working with the product....
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Relationship, Operations, Product
A few really great people didn't stick with the company, and that shows. Every year, EXL delivers a...
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Relationship, Operations, Product
EXL has provided fairly good support through their upgrades, but part of that is because we have a...
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Relationship
In my experience, EXL does a great job with their support. We have a representative from EXL who has...
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Culture, Relationship
We don't have meetings with our EXL account manager anymore. To be honest, I don't even understand...
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