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SCIOClarity Risk Comments
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KLAS Research Director - Ryan Pretnik
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Ryan Pretnik

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Manager

We have SLAs with EXL, and the vendor falls a little short sometimes. But for the most part, they do...

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Manager

SCIOClarity Risk helps us deliver the ROI that we need, and the vendor’s project management is very...

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Director

With SCIOClarity Risk, we can pick a market, a facility, or a provider to see granular details about...

May 2021
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Director

We are trying to integrate a couple of the reports in SCIOClarity Risk with our EMR. The integration...

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Director

The most important use case for the system is probably filling gaps in condition reporting....

May 2021
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Director

EXL always delivers what they promise, unlike a lot of other vendors. Before we solidified...

May 2021
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Director

The system is very easy for me to use. It is probably very easy for new users as well. But they will...

May 2021
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Director

The vendor executives are on our project calls quite frequently.

May 2021
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CCO

I have been very satisfied with SCIOClarity Risk when it comes to risk adjustment, coding, support,...

May 2021
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CCO

EXL keeps their promises to us. We had a turnover with one of their folks we were working with, and...

May 2021
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CCO

The vendor doesn't nickel-and-dime us; they went on contingency for some of the pieces that normally...

May 2021
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CCO

The training for SCIOClarity Risk was good, but it was very complex.

May 2021
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CCO

EXL is good about supporting our integration goals. They have had to deal with a lot because we have...

May 2021
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CCO

SCIOClarity Risk is hard to use for end users; it is very complex. But it is good for analysts; they...

May 2021
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CCO

The phone support for SCIOClarity Risk isn’t through the call center; I usually go directly through...

May 2021
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CCO

SCIOClarity Risk has been very good for our whole team being able to understand what our issues are...

May 2021
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CCO

EXL is not very timely in getting support around contracted things. It takes forever to get...

May 2021
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Manager

I don't know how the vendor wants to make the product's content better. They don't send out a...

May 2021
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Manager

EXL keeps their promises. They were pretty stable in the beginning, but in the last few years they...

May 2021
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Manager

We have asked for the vendor to train us or show us some of the system's capabilities. There is a...

May 2021
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Manager

When we initially got the system, we asked to have our rates loaded in. It was hard to tie our...

May 2021
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Manager

The vendor is responsive when I have questions. They get back to me in a timely manner.

May 2021
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Manager

SCIOClarity Risk is relatively intuitive. I like its new uploading procedure. The system's logins...

May 2021
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Manager

The support is amazing. When we have any kind of issue, the vendor is just a phone call away. Since...

Mar 2021
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Manager

The vendor does avoid charging. They have worked with us with some of our larger groups. Some of the...

Mar 2021
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Manager

I recommend EXL all the time. I am very satisfied with what they do. The reports are amazing, and...

Mar 2021
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Manager

The product is extremely easy to use. Many of our providers have become extremely successful because...

Mar 2021
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Director

There is nothing bad about SCIO Health Analytics. They have been very responsive to our requests....

Jul 2020
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Director

The vendor is very innovative, and they listen. That is unlike other vendors, who are pretty set in...

Jul 2020
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Director

The vendor has been very helpful within the scope that we have needed them for during the COVID-19 crisis....

Jun 2020
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Director

The quality of the vendor's implementation services weren't perfect, but we were very nitpicky. I...

Jun 2020
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Director

The vendor is really good at supporting the needs of their users. When we ask for something, they...

Jun 2020
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Director

The executive leadership is amazing. Generally, the people are fantastic. I don't know if I have...

Jun 2020
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Director

The vendor could have a stronger team for health plan data. Health plans are notorious for not being...

Jun 2020
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Director

A lot of the things the vendor does really well weren't the reason that we hired them because we...

Jun 2020
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Director

During the COVID-19 crisis, the vendor came up with some ideas for us to identify vulnerable...

Jun 2020
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Director

The vendor does avoid charging us for every little thing. I have worked with other vendors that were...

Jun 2020
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Director

We identified a few individuals who had very low Hierarchical Condition Category (HCC) scores, and...

Jun 2020
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Director

There have been times when we have discovered issues and debated with the vendor, but the issue is...

Jun 2020
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Director

The vendor's training couldn’t be any better, and I can reach the support teams very easily. The...

Jun 2020
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Director

The vendor executives are very easy to get ahold of, and we have quarterly touch points at the...

Jun 2020
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Director

We are seeing shared savings from the product, and that is because our Hierarchical Condition...

Jun 2020
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Director

There is no reason for our score to decrease in a year from now. The product just keeps getting...

Jun 2020
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Manager

I am super happy. We have brought in so much money because of the data in SCIOClarity. We wouldn't...

Jun 2020
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Manager

There are a few little quirks that we have to know how to do, but once users learn them, the system...

Jun 2020
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(0)
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Manager

SCIOClarity doesn't drive our outcomes, but it is the resource we use to verify outcomes. That isn't...

Jun 2020
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Manager

There have been a couple of unique instances where we have been able to reach out to our contacts...

Jun 2020
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(0)
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Manager

SCIOClarity supports our integration goals. But the organization has no idea what the system does....

Jun 2020
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(0)
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Manager

The money's worth from SCIOClarity is excellent. It is one of the least expensive products on the...

Jun 2020
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