SCIOClarity Risk Comments

 

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Commentary Summary

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User Commentary

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Director

Functionality and Upgrades

There is nothing bad about SCIO Health Analytics. They have been very responsive to our requests....

Jul 2020
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Director

Relationship

The vendor is very innovative, and they listen. That is unlike other vendors, who are pretty set in...

Jul 2020
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Director

Service and Support

The vendor has been very helpful within the scope that we have needed them for during the COVID-19 crisis....

Jun 2020
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Director

Other Observations & Comments

The quality of the vendor's implementation services weren't perfect, but we were very nitpicky. I...

Jun 2020
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Director

Service and Support

The vendor is really good at supporting the needs of their users. When we ask for something, they...

Jun 2020
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Director

Relationship

The executive leadership is amazing. Generally, the people are fantastic. I don't know if I have...

Jun 2020
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Director

Functionality and Upgrades

The vendor could have a stronger team for health plan data. Health plans are notorious for not being...

Jun 2020
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Director

Other Observations & Comments

A lot of the things the vendor does really well weren't the reason that we hired them because we...

Jun 2020
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Director

Service and Support

During the COVID-19 crisis, the vendor came up with some ideas for us to identify vulnerable...

Jun 2020
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Director

ROI / Cost (care and feeding)

The vendor does avoid charging us for every little thing. I have worked with other vendors that were...

Jun 2020
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Director

Functionality and Upgrades

We identified a few individuals who had very low Hierarchical Condition Category (HCC) scores, and...

Jun 2020
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Director

Service and Support

There have been times when we have discovered issues and debated with the vendor, but the issue is...

Jun 2020
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Director

Service and Support

The vendor's training couldn’t be any better, and I can reach the support teams very easily. The...

Jun 2020
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Director

Relationship

The vendor executives are very easy to get ahold of, and we have quarterly touch points at the...

Jun 2020
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Director

Functionality and Upgrades

We are seeing shared savings from the product, and that is because our Hierarchical Condition...

Jun 2020
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Director

Functionality and Upgrades

There is no reason for our score to decrease in a year from now. The product just keeps getting...

Jun 2020
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Manager

Functionality and Upgrades

I am super happy. We have brought in so much money because of the data in SCIOClarity. We wouldn't...

Jun 2020
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Manager

Service and Support

There are a few little quirks that we have to know how to do, but once users learn them, the system...

Jun 2020
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Manager

Other Observations & Comments

SCIOClarity doesn't drive our outcomes, but it is the resource we use to verify outcomes. That isn't...

Jun 2020
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Manager

Service and Support

There have been a couple of unique instances where we have been able to reach out to our contacts...

Jun 2020
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Manager

Interfacing and Integration

SCIOClarity supports our integration goals. But the organization has no idea what the system does....

Jun 2020
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Manager

ROI / Cost (care and feeding)

The money's worth from SCIOClarity is excellent. It is one of the least expensive products on the...

Jun 2020
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Manager

Other Observations & Comments

We are using SCIOClarity more for one side of the business, but we are paying full price for...

Jun 2020
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Manager

Other Observations & Comments

There are things in SCIOClarity that we don't have integrated into our enterprise system, so we are...

Jun 2020
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Manager

Functionality and Upgrades

The vendor could clean up their data better. When we run a report, the vendor is getting data from...

Jun 2020
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Director

Relationship

SCIO Health Analytics is very flexible. They are willing to listen regarding potential updates....

Apr 2020
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Director

Functionality and Upgrades

In terms of ease of use, sometimes it takes a while to put on the filters to run the report.

Apr 2020
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Director

Relationship

We have interactions regularly with the vendor’s VPs, and those interactions are always positive. I...

Apr 2020
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Director

Other Observations & Comments

I would give SCIO Health Analytics a positive review for anybody considering them. The risk...

Apr 2020
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Director

Other Observations & Comments

COVID-19 isn’t exactly impacting our risk. SCIO Health Analytics does only the analytics piece, and...

Apr 2020
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Director

Relationship

SCIO Health Analytics is part of our long-term plans, and the system is functioning. Sometimes we...

Apr 2020
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Director

ROI / Cost (care and feeding)

We haven’t been nickel-and-dimed. I guess the vendor has made some enhancements, and some of those...

Apr 2020
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Director

Interfacing and Integration

When it comes to interoperability and the way that we access the system and download things, I think...

Apr 2020
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VP/Other Executive

Relationship

We have been using SCIOClarity for a long time. We are always pleased with the service. We have a...

Apr 2020
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VP/Other Executive

Implementation and Training

We definitely get the training guides that we need, so the vendor is strong in that area. Their...

Apr 2020
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VP/Other Executive

Future Outlook

We bring up certain changes with the vendor because the market is moving, and some of the things on...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

The system is easy to use. My staff members aren't knowledgeable about risk adjustment, but they can...

Apr 2020
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VP/Other Executive

Service and Support

The support is always available, and the executives are sometimes on our regular calls with the vendor....

Apr 2020
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VP/Other Executive

ROI / Cost (care and feeding)

We have kept the product for long enough that we are getting our money's worth. The vendor is...

Apr 2020
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VP/Other Executive

Lessons Learned

I would tell others wondering about the system that it is a good resource to reconcile gaps in data...

Apr 2020
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Manager

Functionality and Upgrades

I would buy SCIOClarity again. It is very user friendly, and we have a connection with a...

Mar 2020
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VP/Other Executive

Service and Support

SCIO Health Analytics could improve their timing and their data piece. If they could get the codes...

Jan 2020
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VP/Other Executive

Service and Support

I would recommend SCIO Health Analytics. They make us money, and they are fine. As long as there is...

Jan 2020
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VP/Other Executive

Service and Support

SCIO Health Analytics has met our expectations, only on a much smaller scale. There have been a few...

Jan 2020
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Manager

Service and Support

We receive excellent service. SCIO Health Analytics foresees our needs and the needs of the...

Nov 2019
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Manager

Future Outlook

We found SCIO Health Analytics to be very good at helping us know where we were on a monthly basis,...

Nov 2019
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Manager

Other Observations & Comments

It isn’t like we just got rid of the vendor. That was not the case at all. I would like to help them...

Nov 2019
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Manager

Other Observations & Comments

All we can ask for from a vendor is for the attention we need when we need it, for them to leave us...

Nov 2019
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Manager

Implementation and Training

SCIO Health Analytics did a very good job. They had hands-on training with our staff on the plan and...

Nov 2019
 Helpful

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Manager

Relationship

I can’t say enough positive things about SCIO Health Analytics. We have relationships with other...

Nov 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

SCIO Health Analytics did not charge for every little thing. Most of the charges were included in...

Nov 2019
 Helpful

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Manager

Technology

SCIO Health Analytics’ product did what it was supposed to do. Every month, when it was refreshed,...

Nov 2019
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Manager

Service and Support

Whenever there was going to be an outage, SCIO Health Analytics made sure that I knew about it. When...

Nov 2019
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Manager

Functionality and Upgrades

There was one particular area during the implementation in which SCIO Health Analytics did an...

Nov 2019
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