Experity EMR (Urgent Care) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Operations
Our implementation with Experity was one of the smoothest implementations. We had weekly meetings,...
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Value
Regardless of the other aspects where Experity is doing well, like the support and BI tool, the big...
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Relationship
Everybody is assigned a customer success manager or client success manager. However, I have not...
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Operations
Experity does have enough videos online, but there is a lot of self-service stuff that is left on...
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Relationship
Experity’s tech support team is really good. If I have a question, they are always there to help....
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Product, Value
Our billing company cannot integrate with Experity properly. They don't have access to all the data,...
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Product
Experity EMR is not a very complicated product, but we have been having so many lags, delays, and...
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Loyalty, Value
Cost is driving our EMR change, and recently, we have had a lot of technical issues. The Experity...
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Value
The monthly subscription fee that we are being charged by Experity is completely unfair. Experity...
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Relationship, Product
Experity never hits their deadlines. They might roll out phase one, and they may even do phase two,...
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Loyalty, Product
As much as I beat Experity up, I have to defend them in certain areas. Experity EMR does what it is...
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Product
Experity EMR gets tricky if someone is a large organization, wants to link things together, do a...
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Product
Experity EMR is a really good platform for small urgent care chains doing episodic visits. The...
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Loyalty, Value
We will probably be looking to see what is out there in the market soon, but it is just so hard to...
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Relationship
Experity sends out updates for the solution, but when we ask them for some things that would be...
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Relationship
I used to think Experity’s phone and web support were really top notch, but now they don't respond...
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Loyalty, Relationship
Truthfully, I'm hoping we don't change EMRs and that Experity will listen to the masses and make...
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Operations, Product
The providers find Experity EMR relatively easy to use, but the billers find it very difficult. It...
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Operations
There is not really training from Experity. They will drop updates in an email where I can click a...
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Culture
Experity’s billing team has messed up some contracting and credentialing with a couple of our...
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Loyalty, Product
I would be very likely to recommend Experity EMR for urgent care. I would pick it over any other...
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Relationship, Value
Experity’s support team is great. They answer the phone. We don't get charged each time we call, and...
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Value
Experity nickel-and-dimes their customers. We really had to negotiate for our rate, and then after...
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Product
Experity's technology and look are archaic. They need to vamp the system up. There needs to be more...
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Relationship
Experity keeps the majority of their promises, but not all of them. Also, when things have to be...
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Product
Experity EMR is a great tool. It makes sense for an urgent care flow. My new hires get trained a...
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Loyalty
I don't see a future where we will go in the direction of another vendor's system. I believe that...
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Product, Value
It would be great if all systems and integrations could have plug-and-play options. Everyone uses...
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Relationship
We have received great communication from Experity, and Experity's proactive service is good....
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Loyalty, Product
Experity's one weakness is that occupational medicine isn't a high priority for them. A percentage...
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Product
Experity's system is a product for urgent care. Experity EMR isn't perfect, but I don't think that...
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Operations
We have put a lot of time and energy into developing our own training platform. My people have never...
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Relationship, Value
I think the system's outcomes have improved dramatically since the last merger because Experity now...
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Loyalty
Experity has a vision. We know what that vision is, and we can see the vendor's road map for the...
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Loyalty, Product, Value
Integration is a priority for our organization. However, that takes time and resources. Someone has...
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Loyalty, Value
There are some additional enhancements that are coming out for the system. I think that those...
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Loyalty, Product
Experity EMR is probably the easiest EMR to use out there, and its quality is really good. The only...
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Product
It would be great for our outside imaging if we had a solution that were better with integration...
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Relationship
Experity doesn’t make a huge push to do too much training after someone deploys the solution. That...
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Relationship
Experity’s customer support is decent. The challenge is that we have a robust internal team to...
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Product
Experity EMR is very good from an urgent care–centric standpoint. That has always been Experity’s...
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Loyalty, Relationship
Experity is not very proactive, but they are trying to improve. Communication is the big piece...
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Relationship, Product
As far as integration goes, Experity checks off the standards for the big-ticket items, like the lab...
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Loyalty
As we get more into this post-COVID-19 world and back into the seasonality of urgent care needing to...
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Relationship
Experity is certainly trying to deliver new technology, and when they are focused on the right...
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Culture, Relationship
We were very disappointed to find hidden fees behind everything that was not laid out clearly up...
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Product
Experity EMR does what Experity said it was going to do, but it isn’t as straightforward as we...
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Relationship
The Experity web support stinks. I have never gotten any of my tickets addressed in a timely manner....
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Culture, Relationship
I have delved into old claims that weren't followed up on, processed, or worked on with Experity...
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Relationship
There are a couple of people who are very helpful with projects and help me understand the system a...
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Operations, Product
Our upgrades are automatic, and I'm very happy with the process, but we have had a few issues with...
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Culture, Relationship
We had an issue with Experity EMR, so we asked Experity for help. Immediately, I got a canned...
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Operations
Experity has lots of training courses available on the software, and that is a positive. The quality...
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Operations, Product
Experity EMR is easy to use. Everyone who has used it talks about how clean and simple it is....
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Product
On our primary care and mental health side, we use a different EMR, but the primary care build isn't...
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Product
Experity EMR is a decent system for our specialty. It isn't the best system I have used, but it is...
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Relationship
We are having a hard time getting help on things we need from Experity. Overall, they are keeping...
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Loyalty, Product
When we first looked at the Experity documentation system from a provider perspective, it looked...
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Product
For providers, the documentation in Experity EMR is better than the documentation from other systems...
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Relationship
We integrated our statewide vaccine program into Experity EMR, and somehow, things are not...
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Product
Experity has implemented a new scheduler system. That system leaves a bit to be desired. Providers...
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Operations
Experity does pretty well in terms of training. We have a regularly scheduled meeting with them. I'm...
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Product
From a clinician standpoint, Experity EMR is a bit better than other systems. But Experity’s billing...
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Culture
I don't know whether the issue is with Experity EMR or the people working on it. We give our...
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Operations, Product
We love that Experity's EMR is specific to urgent care. It is easy to implement even though we, as a...
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Product
We would love to see more growth in the occupational medicine space in Experity's EMR. And we are...
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Loyalty, Relationship
Experity will listen to our feedback and take action on it. They are responsive to it. They weren't...
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Culture, Value
Previously with Experity, all the customers got everything, and everybody was on the same version....
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Value
Experity is charging a little more for some additional services that I wish they wouldn't. They...
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Relationship
As in any business, there are unknowns that come up, and several things have occurred in the last...
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Relationship
There are so many things Experity does that help us in our business and help us achieve the goals we...
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Loyalty, Relationship
The advantage of working with Experity in the urgent care space is that they really understand the...
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Loyalty, Relationship
There are a few areas that are not where they need to be in terms of the needs we have in our...
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Loyalty, Value
Experity had some issues with downtime that cost us some money. Basically, the servers were...
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Loyalty
There may be other products out there that would be better in the primary care space, like Epic's or...
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Loyalty, Product
Experity EMR is the number-one EMR system that is used by urgent care centers across the country....
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Relationship, Operations
Experity always provides training resources for us if we need them. They do a pretty good job. They...
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Relationship, Operations
Some people at Experity are helpful, but they are few and far between, and that is not how things...
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Value
Experity is charging for a high-quality product, but they aren’t producing a high-quality product....
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Loyalty
Experity’s billing services were fantastic when we started, but they declined, so we stopped using...
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Loyalty, Relationship
We have been a satisfied Experity customer for years, but we may just terminate Experity EMR very...
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Value
We had some charges from Experity pop up, but it shouldn’t have been possible for us to owe that...
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Product
Experity EMR has some positives to it in terms of how it is tailored toward urgent care. Also, it is...
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Relationship
Experity’s service is good when we call the tech support team, but the representatives are...
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Value
I am unaware of any new technology coming from Experity. I don't anticipate them doing anything...
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Loyalty, Relationship
Experity has yet to mention that they are going to get into the generative AI space. They haven't...
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Relationship
Experity’s executives are at the table. They are listening to us say Experity is kind of terrible,...
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Loyalty
Experity is not efficient. We are looking to flip them. We have had more outages with Experity EMR...
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Operations
We have had to go to Experity and say we are desperately in need of some resources. We have asked...
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Relationship, Product
The good things about Experity EMR have always been its reports and credit card reserves. The bad...
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Value
Experity makes their money by charging for every little thing. There is a charge each month for exit...
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Operations
Experity's implementation of the system was a disaster. Everything that could go wrong went wrong....
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Product
There are two parts to Experity EMR. There is the EMR part and the practice management part. The...
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Culture, Relationship
The vendor's credentialing department is horrible. I have asked them many times to find an answer to...
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Relationship
We were giving Experity the information they needed, and the credentialing team was supposed to take...
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Value
Experity is not bringing in the money. When I am losing money, it feels personal. A lot of things...
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Loyalty, Value
I don’t want Experity to do our billing anymore. I will stay with the credentialing piece and the...
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Product
I like the EHR. It is efficient, and it is fast. Notes are open and closed daily. There is never an...
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Relationship
If I am doing something wrong in the system, no one is guiding me in that process. I don’t know...
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Loyalty
We have been with Experity for a number of years and are still having issues. I had plans that...
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Relationship
Experity has never told me about an escalation path for things. I don't want to get to the point...
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Value
Experity charges for everything, even the things I ask them not to charge for. Experity wrongfully...
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Operations
I was already familiar with the medical part of the system, so Experity didn't train me on that....
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Relationship
Experity’s proactivity is horrible. I have gone through several success managers. One was actually...
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Value
I have been very disappointed with Experity, and I have kept my cool, but I am starting to put my...
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Relationship
As far as support is concerned, we really haven't had the need to get a lot of support for the EHR....
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Product
Experity EMR is way better than the system we had before. The ease of use for the end user is...
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Relationship, Operations
We are part of a larger organization, so we probably got better onboarding for Experity EMR than...
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Relationship, Operations
The onboarding support for Experity EMR during the transition and after the initial period was not...
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Relationship, Product
The practice management and RCM sides of Experity EMR are lacking from a production standpoint. The...
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Relationship
Most of the time when I call Experity’s support team, they have no idea what I'm talking about, so...
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Relationship
There are some practices in our organization that want to integrate other products, and there has...
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Value
For the price point and functionality that Experity EMR has, especially in urgent care, the system...
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Relationship, Product
The correspondence I have had with leadership within Experity and with our CSM is very promising...
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Relationship
We don’t really need to engage with the executives from Experity because everything has been running...
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Product
We like the quick clicks in Experity EMR. Specifically, the system has a physician exam template and...
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Product
Experity has integrated x-ray and lab core features with an upgraded ability for multiple staff...
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Product
We would like Experity to integrate with local healthcare systems for access to a patient’s chart...
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Relationship
Sometimes we have to wait a bit to get to the support person. In a perfect scenario, we would have...
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Relationship
Our relationship with Experity is good. We have no issues with the company or its leadership. They...
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Relationship
Our relationship with Experity has become tepid, so it is not good or bad. We are becoming just...
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Relationship, Product
Practice Velocity is the best of the best for what it does for urgent care. It is an easy EMR for...
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Relationship
Sometimes, I think that Experity doesn’t beta test their updates. They cut things loose, and there...
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Value
Experity charges for everything, like every time we create an appointment log or a chart for a...
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Relationship
The bigger Experity becomes, the more watered down their information personnel become, and we see...
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Value
There are some things that Practice Velocity doesn’t integrate with because of back-end purposes,...
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Product
When sending claims, I get explanations of reimbursement sent back saying the transcripts or medical...
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Value
The vendor doesn’t charge for every little thing; they just charge for the big stuff and add-ons. We...
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Operations
With Experity, we got a lot of training at the beginning. When we took over a process internally, we...
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Relationship
With Experity, the support people are great. Whenever we call in, they work to get us answers. I...
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Relationship
I love the teleradiology group from Experity. They are very responsive, and the product is great....
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Loyalty, Relationship, Product
When we bought the product, it was the best one out there. If we had to do things over again, we...
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Loyalty
We want to switch away from Experity for a few different reasons. The reporting system is a bit...
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Product
The vendor has codes in the product that they are unwilling to change. We don't have a particular...
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Relationship
For the billing portion, Experity needs to be more on top of things. I'm not sure what the issue is....
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Relationship
When our A/R was rocketing up, the person in charge of everything never responded to one of my...
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Relationship, Product
Practice Velocity definitely goes down a lot more often than other systems do. Experity usually...
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Relationship
Experity has long office hours for their support team. The support team is pretty available by...
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Relationship
Experity’s management takes a long time to get back to me, and usually, it can be days before I get...
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Product
There are other products that may be better competitors for Practice Velocity. Experity is a little...
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Operations
Experity doesn't take the time to do training, but they do have a great database of resources that I...
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Value
The patient portal in Practice Velocity is terrible. The vendor needs some open architecture so that...
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Relationship, Product
When Experity added new management team members, they said that they were going to come in and...
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Product
Experity's core on-demand episodic visit is very good for run-of-the-mill clinical visits. However,...
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Relationship
As Experity has grown, they have started using a ticketing system for their support. That is pretty...
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Culture
Experity was extremely transparent in the beginning. They told us we could do certain things, but...
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Value
Experity has a tendency to charge for every little thing. We feel like everything should be included...
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Operations
Experity’s implementation team was top notch. We had no problems. They were extremely transparent...
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Relationship, Operations
Experity provides updates and training materials constantly. Our customer service success manager...
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Product
Experity, given that they have an urgent care EMR, should be using an engagement marketing platform....
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Product
We would like to see Experity offer insurance verification. It is just so critical. Practice...
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