Experity EMR (Urgent Care) Commentary
Filtered view: All
Subject Expert
Chris Clune
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
I would like to be able to actually call somebody and have my employees have liaisons they could...
Login or Create an Account to see details.
Product
There are a lot of good things about the software itself. I can get in and see the reports that I...
Login or Create an Account to see details.
Loyalty, Relationship
I am planning to exit Experity EMR, probably very soon, because I don't understand why Experity is...
Login or Create an Account to see details.
Product
Experity has made integration very hard. I try to make sure I can export all my patient data, and...
Login or Create an Account to see details.
Relationship
Experity’s actual support for if the system is broken is super good. Anything else is terrible, but...
Login or Create an Account to see details.
Relationship, Product
Experity hasn’t delivered new technology for a long time; they haven't come up with anything really...
Login or Create an Account to see details.
Value
Experity loves charging for every little thing. They have massively increased the fees for...
Login or Create an Account to see details.
Product
I actually enjoy this solution and the access, especially for the work that I do in the front and...
Login or Create an Account to see details.
Product
I like the real-time verification application in the system. I don’t know whether it is an...
Login or Create an Account to see details.
Relationship
The support from Experity is phenomenal because of the accessibility and timely responses. I don't...
Login or Create an Account to see details.
Operations, Product
The migration from our previous solution to this one and the accessibility of the patient charts...
Login or Create an Account to see details.
Product
The only thing that Experity could improve on involves registering patients. They put a delete...
Login or Create an Account to see details.
Loyalty, Relationship, Product
If we are just doing regular, episodic urgent care as a smaller organization, Experity EMR will be a...
Login or Create an Account to see details.
Relationship
We have regular meetings with Experity. We have a customer support representative. If our centers...
Login or Create an Account to see details.
Relationship
Experity EMR is trying to figure out who they want to be given all of the shake-ups that have...
Login or Create an Account to see details.
Loyalty, Relationship
In terms of keeping promises, Experity struggles with deliverables and deadlines. They are going to...
Login or Create an Account to see details.
Loyalty, Relationship
Experity's new head of technology is taking over the product. The vendor has had a big shake-up with...
Login or Create an Account to see details.
Value
I would buy Experity EMR again because I don't have a lot of options. Since there are so few...
Login or Create an Account to see details.
Relationship
Experity needs to have an open architecture so that we can use best-in-class resources to achieve a...
Login or Create an Account to see details.
Value
If Experity were to roll out an enhancement request that they thought was going to improve some sort...
Login or Create an Account to see details.
Relationship
Experity’s customer service can be helpful. Sometimes they experiance an issue at the same time that...
Login or Create an Account to see details.
Relationship
I would like Experity to be more available during the constant updates. I would like them to be...
Login or Create an Account to see details.
Operations
Experity EMR can be very buggy. Certain updates change things and knock certain things out, and then...
Login or Create an Account to see details.
Relationship
We can speak to higher-ups at Experity when we have issues. The problem is that we do have issues,...
Login or Create an Account to see details.
Product
The product is pretty good out of the box for our kind of facility, but it is not terribly...
Login or Create an Account to see details.
Loyalty
The vendor pressured all their customers to move to the newer platform, so we finally decided to...
Login or Create an Account to see details.
Relationship, Product
I think I would buy the product again. There are definitely still some bumps, and it is a relatively...
Login or Create an Account to see details.
Loyalty, Product
We used to have Experity's DocuTAP product, which had this great functionality where it remembered...
Login or Create an Account to see details.
Operations
The vendor had a really good, responsive implementation team. Our workflow didn't quite match up...
Login or Create an Account to see details.
Value
With Experity, there are small costs for add-ons. If we want the premium reporting, that is an extra...
Login or Create an Account to see details.
Product
The billing and posting side is not terribly effective. Billing is probably the biggest bug. But...
Login or Create an Account to see details.
Product
We get a lot of providers who have worked with Epic's system and other large platforms, and they...
Login or Create an Account to see details.
Relationship, Operations
I go to the vendor's conferences. I have met a lot of their executive team. Those people really care...
Login or Create an Account to see details.
Loyalty
I think the product will improve. I don't think it will improve dramatically in a year, but the...
Login or Create an Account to see details.
Product
There are some limited options on the market when it comes to one of our specialties. And Experity...
Login or Create an Account to see details.
Relationship
Experity's support is good. We have to go through a process to call the vendor, get a ticket number,...
Login or Create an Account to see details.
Operations
We actually hired an outside company to come in and train us on the system because we didn't feel...
Login or Create an Account to see details.
Relationship, Product
If Experity EMR worked exactly the way the vendor says it should, I would be satisfied with it....
Login or Create an Account to see details.
Relationship, Product
There are some needs that Experity doesn't have the ability to meet yet. We have asked Experity...
Login or Create an Account to see details.
Product
I don't have experience with other solutions, so I don't have much to compare Experity EMR in the...
Login or Create an Account to see details.
Relationship
Our visibility into the vendor's executive involvement is very limited. I don't think I have ever...
Login or Create an Account to see details.
Loyalty, Product
There are certain features that our committee has been asking for, and from a platform perspective,...
Login or Create an Account to see details.
Loyalty, Product, Value
The hesitance in terms of the system driving tangible outcomes comes down to whether it provides any...
Login or Create an Account to see details.
Value
I will definitely recommend the product to peers and friends. It has its challenges, but so does...
Login or Create an Account to see details.
Operations
The vendor's training is pretty comprehensive. Experity is actively working on improving our...
Login or Create an Account to see details.
Relationship
When I call the vendor's customer service during the off hours, like after eight in the evening, the...
Login or Create an Account to see details.
Loyalty
Experity has multiple products. Experity EMR used to be called DocuTAP. We have to use the platform...
Login or Create an Account to see details.
Loyalty
We are with a franchise model, so based on what we know from the corporation and given the fact that...
Login or Create an Account to see details.
Relationship
Experity’s IT people are pretty good. If we indicate that something needs to be dealt with...
Login or Create an Account to see details.
Relationship
We talked to Experity about integrating another solution, and they were responsive and got back to...
Login or Create an Account to see details.
Loyalty
Experity made us move over to Experity EMR from DocuTAP. They discontinued the old platform and said...
Login or Create an Account to see details.
Product
Experity EMR has a lot of unnecessary pop-up windows that slow down my workflow. Every time I enter...
Login or Create an Account to see details.
Operations, Product
Experity changed everything, and I'm not really pleased with the change. DocuTAP was much more user...
Login or Create an Account to see details.
Relationship
If there is something going on with Experity EMR, Experity will put a banner across, but usually, we...
Login or Create an Account to see details.
Relationship
The person we talk to at Experity is really nice, but they are spread around a lot. They have a lot...
Login or Create an Account to see details.
Loyalty, Value
Experity EMR is not easy to use. It is meeting our needs, and we are able to operate. It is like...
Login or Create an Account to see details.
Operations
The implementation of Experity EMR wasn’t very good. There was one thing that we discovered with lab...
Login or Create an Account to see details.
Relationship
There is not the same autonomy in Experity EMR that we used to have with DocuTAP. We used to be able...
Login or Create an Account to see details.
Value
I don’t think training is the vendor's strong suit. It is not a super expensive platform, and with...
Login or Create an Account to see details.
Product
Different customers have different requirements. We need more integration capability in the solution...
Login or Create an Account to see details.
Loyalty
Experity is not looking forward to AI. They are not really thinking about the next wave of...
Login or Create an Account to see details.
Loyalty, Value
There is always room for improvement, but I am generally satisfied with the solution. If I had to...
Login or Create an Account to see details.
Relationship
Experity is very responsive. Their management team is very hands on.
Login or Create an Account to see details.
Loyalty, Value
Each system has its unique qualities and strengths, but more and more we are going to see a move to...
Login or Create an Account to see details.
Loyalty
Experity EMR is part of corporate's long-term plans as far as we know. The individual facility does...
Login or Create an Account to see details.
Culture, Value
Experity does not avoid charging for every little thing. Integration, setup, and maintenance all...
Login or Create an Account to see details.
Product
If the decision were up to me, I would absolutely not buy Experity EMR again. If a peer were...
Login or Create an Account to see details.
Product
Things aren't going very well with Experity. The system was clearly rolled out several years ago and...
Login or Create an Account to see details.
Operations
Our contract structure in Experity is pretty solid, but every EMR has its own pros and cons. I am...
Login or Create an Account to see details.
Product
I have heard from my providers that the medication and pharmacy lists in the system aren't...
Login or Create an Account to see details.
Relationship
Most of the time, when we call the vendor, they will answer right away. Experity always alerts us to...
Login or Create an Account to see details.
Relationship, Product
Experity's system is specifically for an urgent care setup. Experity's owners, CEO, and co-founders...
Login or Create an Account to see details.
Loyalty, Product
Experity EMR works really well for urgent care. There have been some support issues recently, only...
Login or Create an Account to see details.
Operations
Our implementation with Experity was one of the smoothest implementations. We had weekly meetings,...
Login or Create an Account to see details.
Value
Regardless of the other aspects where Experity is doing well, like the support and BI tool, the big...
Login or Create an Account to see details.
Relationship
Everybody is assigned a customer success manager or client success manager. However, I have not...
Login or Create an Account to see details.
Operations
Experity does have enough videos online, but there is a lot of self-service stuff that is left on...
Login or Create an Account to see details.
Relationship
Experity’s tech support team is really good. If I have a question, they are always there to help....
Login or Create an Account to see details.
Product, Value
Our billing company cannot integrate with Experity properly. They don't have access to all the data,...
Login or Create an Account to see details.
Product
Experity EMR is not a very complicated product, but we have been having so many lags, delays, and...
Login or Create an Account to see details.
Loyalty, Value
Cost is driving our EMR change, and recently, we have had a lot of technical issues. The Experity...
Login or Create an Account to see details.
Value
The monthly subscription fee that we are being charged by Experity is completely unfair. Experity...
Login or Create an Account to see details.
Relationship, Product
Experity never hits their deadlines. They might roll out phase one, and they may even do phase two,...
Login or Create an Account to see details.
Loyalty, Product
As much as I beat Experity up, I have to defend them in certain areas. Experity EMR does what it is...
Login or Create an Account to see details.
Product
Experity EMR gets tricky if someone is a large organization, wants to link things together, do a...
Login or Create an Account to see details.
Product
Experity EMR is a really good platform for small urgent care chains doing episodic visits. The...
Login or Create an Account to see details.
Loyalty, Value
We will probably be looking to see what is out there in the market soon, but it is just so hard to...
Login or Create an Account to see details.
Relationship
Experity sends out updates for the solution, but when we ask them for some things that would be...
Login or Create an Account to see details.
Relationship
I used to think Experity’s phone and web support were really top notch, but now they don't respond...
Login or Create an Account to see details.
Loyalty, Relationship
Truthfully, I'm hoping we don't change EMRs and that Experity will listen to the masses and make...
Login or Create an Account to see details.
Operations, Product
The providers find Experity EMR relatively easy to use, but the billers find it very difficult. It...
Login or Create an Account to see details.
Operations
There is not really training from Experity. They will drop updates in an email where I can click a...
Login or Create an Account to see details.
Culture
Experity’s billing team has messed up some contracting and credentialing with a couple of our...
Login or Create an Account to see details.
Loyalty, Product
I would be very likely to recommend Experity EMR for urgent care. I would pick it over any other...
Login or Create an Account to see details.
Relationship, Value
Experity’s support team is great. They answer the phone. We don't get charged each time we call, and...
Login or Create an Account to see details.
Value
Experity nickel-and-dimes their customers. We really had to negotiate for our rate, and then after...
Login or Create an Account to see details.
Product
Experity's technology and look are archaic. They need to vamp the system up. There needs to be more...
Login or Create an Account to see details.
Relationship
Experity keeps the majority of their promises, but not all of them. Also, when things have to be...
Login or Create an Account to see details.
Product
Experity EMR is a great tool. It makes sense for an urgent care flow. My new hires get trained a...
Login or Create an Account to see details.
Loyalty
I don't see a future where we will go in the direction of another vendor's system. I believe that...
Login or Create an Account to see details.
Product, Value
It would be great if all systems and integrations could have plug-and-play options. Everyone uses...
Login or Create an Account to see details.
Relationship
We have received great communication from Experity, and Experity's proactive service is good....
Login or Create an Account to see details.
Loyalty, Product
Experity's one weakness is that occupational medicine isn't a high priority for them. A percentage...
Login or Create an Account to see details.
Product
Experity's system is a product for urgent care. Experity EMR isn't perfect, but I don't think that...
Login or Create an Account to see details.
Operations
We have put a lot of time and energy into developing our own training platform. My people have never...
Login or Create an Account to see details.
Relationship, Value
I think the system's outcomes have improved dramatically since the last merger because Experity now...
Login or Create an Account to see details.
Loyalty
Experity has a vision. We know what that vision is, and we can see the vendor's road map for the...
Login or Create an Account to see details.
Loyalty, Product, Value
Integration is a priority for our organization. However, that takes time and resources. Someone has...
Login or Create an Account to see details.
Loyalty, Value
There are some additional enhancements that are coming out for the system. I think that those...
Login or Create an Account to see details.
Loyalty, Product
Experity EMR is probably the easiest EMR to use out there, and its quality is really good. The only...
Login or Create an Account to see details.
Product
It would be great for our outside imaging if we had a solution that were better with integration...
Login or Create an Account to see details.
Relationship
Experity doesn’t make a huge push to do too much training after someone deploys the solution. That...
Login or Create an Account to see details.
Relationship
Experity’s customer support is decent. The challenge is that we have a robust internal team to...
Login or Create an Account to see details.
Product
Experity EMR is very good from an urgent care–centric standpoint. That has always been Experity’s...
Login or Create an Account to see details.
Loyalty, Relationship
Experity is not very proactive, but they are trying to improve. Communication is the big piece...
Login or Create an Account to see details.
Relationship, Product
As far as integration goes, Experity checks off the standards for the big-ticket items, like the lab...
Login or Create an Account to see details.
Loyalty
As we get more into this post-COVID-19 world and back into the seasonality of urgent care needing to...
Login or Create an Account to see details.
Relationship
Experity is certainly trying to deliver new technology, and when they are focused on the right...
Login or Create an Account to see details.
Culture, Relationship
We were very disappointed to find hidden fees behind everything that was not laid out clearly up...
Login or Create an Account to see details.
Product
Experity EMR does what Experity said it was going to do, but it isn’t as straightforward as we...
Login or Create an Account to see details.
Relationship
The Experity web support stinks. I have never gotten any of my tickets addressed in a timely manner....
Login or Create an Account to see details.
Culture, Relationship
I have delved into old claims that weren't followed up on, processed, or worked on with Experity...
Login or Create an Account to see details.
Relationship
There are a couple of people who are very helpful with projects and help me understand the system a...
Login or Create an Account to see details.
Operations, Product
Our upgrades are automatic, and I'm very happy with the process, but we have had a few issues with...
Login or Create an Account to see details.
Culture, Relationship
We had an issue with Experity EMR, so we asked Experity for help. Immediately, I got a canned...
Login or Create an Account to see details.
Operations
Experity has lots of training courses available on the software, and that is a positive. The quality...
Login or Create an Account to see details.
Operations, Product
Experity EMR is easy to use. Everyone who has used it talks about how clean and simple it is....
Login or Create an Account to see details.
Product
On our primary care and mental health side, we use a different EMR, but the primary care build isn't...
Login or Create an Account to see details.
Product
Experity EMR is a decent system for our specialty. It isn't the best system I have used, but it is...
Login or Create an Account to see details.
Relationship
We are having a hard time getting help on things we need from Experity. Overall, they are keeping...
Login or Create an Account to see details.
Loyalty, Product
When we first looked at the Experity documentation system from a provider perspective, it looked...
Login or Create an Account to see details.
Product
For providers, the documentation in Experity EMR is better than the documentation from other systems...
Login or Create an Account to see details.
Relationship
We integrated our statewide vaccine program into Experity EMR, and somehow, things are not...
Login or Create an Account to see details.
Product
Experity has implemented a new scheduler system. That system leaves a bit to be desired. Providers...
Login or Create an Account to see details.
Operations
Experity does pretty well in terms of training. We have a regularly scheduled meeting with them. I'm...
Login or Create an Account to see details.
Product
From a clinician standpoint, Experity EMR is a bit better than other systems. But Experity’s billing...
Login or Create an Account to see details.
Culture
I don't know whether the issue is with Experity EMR or the people working on it. We give our...
Login or Create an Account to see details.
Operations, Product
We love that Experity's EMR is specific to urgent care. It is easy to implement even though we, as a...
Login or Create an Account to see details.
Product
We would love to see more growth in the occupational medicine space in Experity's EMR. And we are...
Login or Create an Account to see details.
Loyalty, Relationship
Experity will listen to our feedback and take action on it. They are responsive to it. They weren't...
Login or Create an Account to see details.
Culture, Value
Previously with Experity, all the customers got everything, and everybody was on the same version....
Login or Create an Account to see details.
Value
Experity is charging a little more for some additional services that I wish they wouldn't. They...
Login or Create an Account to see details.
Relationship
As in any business, there are unknowns that come up, and several things have occurred in the last...
Login or Create an Account to see details.
Relationship
There are so many things Experity does that help us in our business and help us achieve the goals we...
Login or Create an Account to see details.
Loyalty, Relationship
The advantage of working with Experity in the urgent care space is that they really understand the...
Login or Create an Account to see details.
Loyalty, Relationship
There are a few areas that are not where they need to be in terms of the needs we have in our...
Login or Create an Account to see details.
Loyalty, Value
Experity had some issues with downtime that cost us some money. Basically, the servers were...
Login or Create an Account to see details.
Loyalty
There may be other products out there that would be better in the primary care space, like Epic's or...
Login or Create an Account to see details.
Loyalty, Product
Experity EMR is the number-one EMR system that is used by urgent care centers across the country....
Login or Create an Account to see details.
Relationship, Operations
Experity always provides training resources for us if we need them. They do a pretty good job. They...
Login or Create an Account to see details.
Relationship, Operations
Some people at Experity are helpful, but they are few and far between, and that is not how things...
Login or Create an Account to see details.
Value
Experity is charging for a high-quality product, but they aren’t producing a high-quality product....
Login or Create an Account to see details.
Loyalty
Experity’s billing services were fantastic when we started, but they declined, so we stopped using...
Login or Create an Account to see details.
Loyalty, Relationship
We have been a satisfied Experity customer for years, but we may just terminate Experity EMR very...
Login or Create an Account to see details.
Value
We had some charges from Experity pop up, but it shouldn’t have been possible for us to owe that...
Login or Create an Account to see details.
Product
Experity EMR has some positives to it in terms of how it is tailored toward urgent care. Also, it is...
Login or Create an Account to see details.
Relationship
Experity’s service is good when we call the tech support team, but the representatives are...
Login or Create an Account to see details.
Value
I am unaware of any new technology coming from Experity. I don't anticipate them doing anything...
Login or Create an Account to see details.
Loyalty, Relationship
Experity has yet to mention that they are going to get into the generative AI space. They haven't...
Login or Create an Account to see details.
Relationship
Experity’s executives are at the table. They are listening to us say Experity is kind of terrible,...
Login or Create an Account to see details.
Loyalty
Experity is not efficient. We are looking to flip them. We have had more outages with Experity EMR...
Login or Create an Account to see details.
Operations
We have had to go to Experity and say we are desperately in need of some resources. We have asked...
Login or Create an Account to see details.
Relationship, Product
The good things about Experity EMR have always been its reports and credit card reserves. The bad...
Login or Create an Account to see details.
Value
Experity makes their money by charging for every little thing. There is a charge each month for exit...
Login or Create an Account to see details.
Operations
Experity's implementation of the system was a disaster. Everything that could go wrong went wrong....
Login or Create an Account to see details.
Product
There are two parts to Experity EMR. There is the EMR part and the practice management part. The...
Login or Create an Account to see details.
Culture, Relationship
The vendor's credentialing department is horrible. I have asked them many times to find an answer to...
Login or Create an Account to see details.
Relationship
We were giving Experity the information they needed, and the credentialing team was supposed to take...
Login or Create an Account to see details.
Value
Experity is not bringing in the money. When I am losing money, it feels personal. A lot of things...
Login or Create an Account to see details.
Loyalty, Value
I don’t want Experity to do our billing anymore. I will stay with the credentialing piece and the...
Login or Create an Account to see details.
Product
I like the EHR. It is efficient, and it is fast. Notes are open and closed daily. There is never an...
Login or Create an Account to see details.
Relationship
If I am doing something wrong in the system, no one is guiding me in that process. I don’t know...
Login or Create an Account to see details.
Loyalty
We have been with Experity for a number of years and are still having issues. I had plans that...
Login or Create an Account to see details.
Relationship
Experity has never told me about an escalation path for things. I don't want to get to the point...
Login or Create an Account to see details.
Value
Experity charges for everything, even the things I ask them not to charge for. Experity wrongfully...
Login or Create an Account to see details.
Operations
I was already familiar with the medical part of the system, so Experity didn't train me on that....
Login or Create an Account to see details.
Relationship
Experity’s proactivity is horrible. I have gone through several success managers. One was actually...
Login or Create an Account to see details.
Value
I have been very disappointed with Experity, and I have kept my cool, but I am starting to put my...
Login or Create an Account to see details.
Relationship
As far as support is concerned, we really haven't had the need to get a lot of support for the EHR....
Login or Create an Account to see details.
Product
Experity EMR is way better than the system we had before. The ease of use for the end user is...
Login or Create an Account to see details.
Relationship, Operations
We are part of a larger organization, so we probably got better onboarding for Experity EMR than...
Login or Create an Account to see details.
Relationship, Operations
The onboarding support for Experity EMR during the transition and after the initial period was not...
Login or Create an Account to see details.
Relationship, Product
The practice management and RCM sides of Experity EMR are lacking from a production standpoint. The...
Login or Create an Account to see details.
Relationship
Most of the time when I call Experity’s support team, they have no idea what I'm talking about, so...
Login or Create an Account to see details.
Relationship
There are some practices in our organization that want to integrate other products, and there has...
Login or Create an Account to see details.
Value
For the price point and functionality that Experity EMR has, especially in urgent care, the system...
Login or Create an Account to see details.
Relationship, Product
The correspondence I have had with leadership within Experity and with our CSM is very promising...
Login or Create an Account to see details.
Relationship
We don’t really need to engage with the executives from Experity because everything has been running...
Login or Create an Account to see details.
Product
We like the quick clicks in Experity EMR. Specifically, the system has a physician exam template and...
Login or Create an Account to see details.
Product
Experity has integrated x-ray and lab core features with an upgraded ability for multiple staff...
Login or Create an Account to see details.
Product
We would like Experity to integrate with local healthcare systems for access to a patient’s chart...
Login or Create an Account to see details.
Relationship
Sometimes we have to wait a bit to get to the support person. In a perfect scenario, we would have...
Login or Create an Account to see details.
Relationship
Our relationship with Experity is good. We have no issues with the company or its leadership. They...
Login or Create an Account to see details.
Relationship
Our relationship with Experity has become tepid, so it is not good or bad. We are becoming just...
Login or Create an Account to see details.
Relationship, Product
Practice Velocity is the best of the best for what it does for urgent care. It is an easy EMR for...
Login or Create an Account to see details.
Relationship
Sometimes, I think that Experity doesn’t beta test their updates. They cut things loose, and there...
Login or Create an Account to see details.
Value
Experity charges for everything, like every time we create an appointment log or a chart for a...
Login or Create an Account to see details.
Relationship
The bigger Experity becomes, the more watered down their information personnel become, and we see...
Login or Create an Account to see details.
Value
There are some things that Practice Velocity doesn’t integrate with because of back-end purposes,...
Login or Create an Account to see details.
Product
When sending claims, I get explanations of reimbursement sent back saying the transcripts or medical...
Login or Create an Account to see details.
​
Preferences