Experity EMR (Urgent Care) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
Integration has been challenging or incompatible. Certain things should be in the EMR system or...
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Value
Experity charges for every single thing, even for things that they shouldn't. For example, they will...
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Operations, Product
There are so many nuances that Experity won't necessarily cover in training. One of their default...
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Relationship, Operations, Product
Whenever Experity has a software upgrade, it can possibly change a permission for a user. We have to...
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Relationship
I would not buy the system again until Experity makes significant upgrades to customer and technical...
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Loyalty
I think that with some of the changes Experity is making, my satisfaction will be high next year. If...
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Loyalty, Product
With Experity EMR, instead of there being two separate platforms, AI will be infused into the...
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Value
Historically, we would get Experity EMR with bundled pricing, and part of the compromise was that we...
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Loyalty, Product
Even though it is a subset of what we do in urgent care, the occupational medicine features and...
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Relationship
We don't use Experity’s tier-one support. We have internal support for workflows and general...
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Relationship
I personally work with all levels of people at Experity, but it is very rare that I work with a...
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Relationship
It is hard for me to say that Experity is proactive because it is very rare that we don't discover...
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Value
It is hard to tell right now whether I am receiving my money’s worth with some of the add-ons for...
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Relationship, Operations
Despite the concerns that I have, I still think that if we are running an urgent care facility, then...
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Product
I want Experity to improve the ease of doing interfaces. We want to use the core functionality...
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Culture, Relationship
Experity keeps all promises because they are careful about what they promise versus what they suggest....
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Relationship
There have been times where I have called in issues and the vendor has told me that they know about...
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Operations, Product
One thing I like about Experity is that if I have a new user, I have the administrative powers to be...
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Relationship, Product
We have some issues in the system. For example, if someone is going to be registering a quick visit,...
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Relationship
When it comes to Experity's support, if Experity's people don't have an answer, they will try very...
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Relationship
Experity will frequently instruct us to go to their knowledge base, and while they have a lot of...
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Relationship, Product
The staff members at Experity are the best part of the product. The EMR is great and functions...
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Relationship, Product
Experity is really trying to keep up with innovation. The follow-through and actually making things...
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Loyalty, Product
The actual functionality of Experity EMR is not horrible. It is easy for people to learn. It is...
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Loyalty, Product
Experity EMR has weeks upon weeks with very low functionality, and then it will work for a little...
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Relationship
There are a great deal of intricacies that Experity EMR does not account for and does a horrible job...
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Product
Experity EMR is very user-friendly. I just don't like the security permissions. Those are very complicated....
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Product
Too many medication alerts impede the workflow. Chronic medications or three-day prescriptions...
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Relationship, Product
Issues follow Experity's updates. Experity EMR is slow.
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Loyalty, Product
Experity EMR is a great product. It is becoming more robust, and it is getting better at supporting...
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Relationship
Like any software, Experity's system will have its issues. However, Experity is very good at solving...
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Product
We have been automatically refreshing the clinic screen for a long time. That should be a standard...
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Culture
The vendor's recent consolidation of their contracting and credentialing services has created a...
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Loyalty, Product
We are seeking deeper integration between Experity's system and major EMRs, such as Epic's and...
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Operations
Experity's training is not very good. It is just them sending some videos. We had an outside vendor...
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Value
Experity isn't delivering technology to meet our needs. We have to use their system, so our funds...
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Relationship
The quality of Experity's support depends on who we get. However, the people we work with all seem...
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Relationship
When I first started on the system a few years ago, I would have said that I was extremely satisfied...
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Loyalty, Relationship, Product
Things are slowly improving with Experity. There have been improvements with each update that have...
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Operations
Our original implementation with Experity didn't go very well, but the vendor's gradual updates have...
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Relationship, Product
There are some chart notes in the system that I wish we could get a handle on. The vendor that...
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Relationship
The best part of Experity EMR is that the vendor's support team is 100% on all the time. The people...
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Relationship, Product
I would like Experity to work on a well-designed API access for integrations. That would be huge,...
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Product
I need Experity to finish integrating the system with their patient portal product. That product is...
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Loyalty, Product
One thing that could be better in Experity is our ability to work with diagnosis codes that we are...
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Operations
The documentation behind a lot of Experity's workflows isn't what we need as a company for a good...
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Product
Experity's system works better for urgent care than it does for other lines of business, like...
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Operations
During our initial rollout with Experity, they had a virtual line set up so that anyone could jump...
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Loyalty, Operations
I joined Experity's training session on new vendors, and I think the vendor is going in the right...
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Relationship
I have always been really happy with Experity’s customer support team, and we usually speak with...
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Product
Experity EMR definitely is the best urgent care EMR solution. It is probably an overkill EMR system...
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Operations
With the up-front training, Experity just assumes users are going to stick it out and get it done...
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Value
Experity charges for every extra thing, but it is okay. Experity EMR is so good that it is worth the...
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Loyalty, Product
Our providers wanted to use software for dictation purposes, but Experity was not able to provide...
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Relationship
We have a client success manager from Experity who is assigned to us. However, this person forwards...
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Product
Experity EMR is not easy to use. There is no front-end coding in Experity EMR like there was in the...
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Product
The solution's RCM capabilities are awful and continue to be a major issue. There are constant...
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Loyalty, Product
We just converted some facilities to Experity EMR, and we have had people ask whether they can...
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Culture, Relationship
Experity doesn’t keep any of their promises. They never hit the timelines. A certain product we...
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Value
Experity is trying to tie additional functionality to revenue-generating things. They told us that...
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Loyalty, Product
We wanted Experity EMR to be the chassis, infrastructure, or source of truth for the clinical...
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Loyalty, Relationship
Experity has changed out their management team, and they are now talking not about patients but...
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Relationship
Experity has started something with their enterprise clients where they are trying to do a pod...
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Relationship
Whenever we call Experity's support team, the people on our side know more about the product than...
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Loyalty, Product
There is not a great alternative to Experity EMR, so it is sort of the best option. That is fine,...
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Product
Experity has pretty good reports. I can look at pretty much anything I want to. The practice...
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Relationship
When we have an issue, if it is something the vendor can answer right away, we can call a general...
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Relationship
The relationship is Experity’s downfall. It used to be top-notch, but when Experity merged with...
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Value
Receiving our money’s worth is a problem. I’m getting charged more than I would like with a lot of...
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Operations, Product
The system's ease of use for providers is pretty good, but when it comes to billing services,...
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Relationship
We had an issue with some billing things from the pandemic, and we did all kinds of work for that....
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Loyalty
Experity has some exciting things coming up that haven't come out yet. The vendor's AI talk-to-text...
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Relationship, Product, Value
Experity doesn't play nice with other vendors. Experity EMR is expensive, and it can't always...
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Relationship
I know what Experity's support used to be like, and it is a little difficult to see that support go...
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Relationship
When we originally set the system up, the vendor's customer service was outstanding. Their customer...
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Loyalty, Relationship, Operations
I will be less likely to recommend Experity EMR until I see what the vendor's AI does and whether it...
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Relationship, Operations, Product
There are more up-to-date EHRs that are a little more friendly to users than Experity EMR. Some...
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Relationship, Product
We expected to be able to improve the functionality of our patient registration process. We also use...
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Operations
If someone were looking into the solution, I would tell them to thoroughly research Experity EMR and...
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Loyalty, Product
Overall, having one company that can handle teleradiology, patient engagement, and registration in...
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Relationship
The support from Experity is definitely one of the biggest pain points that we have, along with...
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Operations
Experity provides knowledge base articles, and those are probably the best training that they have....
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Product
On the PM side of this solution, there are different kinds of notes that we can select. There are...
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Product
Navigating between multiple patients is very difficult in this solution. We have to clear our...
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Relationship
Experity kind of communicates their road map, but when it comes to different updates, they are not...
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Culture, Relationship
We would like for Experity to be better at getting a full understanding of what a practice needs and...
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Value
Experity is starting to charge us for forms and things that they won't let us create on our own....
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Operations
Experity could have had people who were better trained on Experity EMR help us with our product...
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Relationship, Operations
Experity always has release notes. In those notes, the vendor will explain what is going on and what...
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Relationship, Product
In terms of stability, we often experience lag in the product. Our e-prescription ability goes down...
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Product
Experity EMR isn't necessarily hard for end users because it lacks the features and things that we...
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Relationship
Experity's support is terrible. The vendor's people aren't answering any of our enhancement...
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Product
With Experity EMR, I like that we can choose which documents to print on the day of a visit for easy...
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Value
We have lost a lot of money in the last few months because the Experity credentialers and billers...
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Relationship
My number-one suggestion for Experity would be to have honest communication with their customers. In...
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Operations, Product
The ease of use of Experity EMR is not the worst, but it isn't the best. I have recently seen some...
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Culture, Loyalty
We are trying to add more locations, and everything is like pulling teeth with Experity. From a...
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Operations
I have never had any training from Experity. We have asked for it, but we have never gotten it.
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Loyalty, Operations
When I was on DocuTAP, I had very few bad things to say about the system. We were ill-prepared for...
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Product
There are three different ways to manage things like layups, x-rays, and phone calls in the system....
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Product, Value
The system's billing is horrible. We have doubled our billing team since going live with Experity...
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Product
Experity needs to prioritize fixing their billing software. They need to make their billing software...
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Operations
When we first went live with the system, we asked whether we could put in multiple enhancement...
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Relationship, Value
The system's screens aren't easy to navigate. Sometimes, we will have ERAs that are just lost, and...
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Relationship
When I was with DocuTAP, they cared about their customers and about doing the right thing and making...
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Loyalty, Relationship
Experity EMR won't be part of our long-term plans unless there are some significant changes, but I...
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Relationship
I have some contacts who were with DocuTAP and are now with Experity, so my access is pretty high.
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Product
We are pretty new to the Calibrater portion of the system, and it is actually quite good and useful....
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Loyalty, Product
Clockwise and Calibrater are strengths of the tool. The rest of the tool isn't strong. When we were...
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Operations, Product
I would tell others that the sooner they can get access to the tool to really understand its...
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Relationship
Some of the vendor's best leaders are gone. There has been a lot of turnover with their C-suite and...
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Relationship, Product
Our employees' biggest complaint used to be their schedules. Now, their biggest complaint is...
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Operations, Product
Experity EMR's BI tool is a lot better than DocuTAP's. There is a lot more data in Experity's tool,...
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Operations
Our migration to the system was very weird. The vendor was only going to give us access to our...
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Loyalty
We have determined that we might need to move to a different system as our business continues to...
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Loyalty
Experity EMR's individual use cases vary. There are plenty of groups that are using the system that...
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Product
Experity EMR is working, but it has its challenges. We don't hate the system, but we also don't love...
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Relationship, Operations
Experity really struggles to hit their road maps and timelines. That is probably one of our largest...
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Product
Experity EMR is a very closed system. One real point of contention for us is that it is really tough...
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Relationship
Experity is relatively good when it comes to support. More often than not, they will have answers...
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Relationship
One point of frustration for us is that sometimes we will have an Experity decision-maker with us,...
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Relationship, Operations
Because we have specific workflows, Experity reviews any new feature with my team, and my team does...
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Product
We have built integrations for Experity EMR and another system to do the best we can to improve...
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Loyalty, Relationship
There have been some enhancements for Experity EMR that allow providers to do better documentation...
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Relationship
The Experity team is very receptive to feedback and working with us. They have open lines of...
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Loyalty, Product
We need to make sure the functionality in Experity EMR can support us so that we can deliver better...
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Culture, Relationship
Experity is very careful not to promise something they can't deliver, but sometimes they don't...
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Value
Experity has started to add pricing to key functionality additions. The cost is still less than most...
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Product
For the past several upgrades of Experity EMR, the vendor has had more issues than normal. After...
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Loyalty, Product
In Experity EMR, my common prescriptions show up automatically for me, and the system recognizes...
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Operations, Product
I don't love the recent upgrades for Experity EMR. We feel like there is a system update every week,...
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Culture
Experity doesn't keep their promises. Some of that is on us though. I don't love Experity's billing...
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Relationship
We have had a few different account managers, and they have been very different. They all have their...
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Operations, Product
Experity EMR is a really click-friendly system, so adding AI doesn't do much. Experity EMR isn't the...
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Relationship
We don't have a ton of problems with Experity's support unless we hit a high-volume time. The vendor...
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Value
I haven't really seen a ton of new technology from Experity. In terms of setting prices, our...
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Relationship, Product
I am pretty satisfied with Experity EMR. There are a few things that I would change in terms of its...
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Product
There are certainly some upgrades for Experity EMR that I like when it comes to patient care...
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Loyalty, Product
There are some things that I would love to integrate with Experity EMR that we haven't integrated...
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Relationship, Operations
Experity has really good online resources and videos from their CEOs and people who show us how to...
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Value
I don't know enough about the average rate for Experity EMR. I think there is just an overall fee...
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Loyalty, Product
Since DocuTap became Experity, their newer product, Experity EMR, has definitely gotten some better...
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Relationship
Our experience with Experity EMR has been underwhelming to put it lightly. The product is decent,...
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Relationship
There are two themes with Experity. One is their mindset as a company. Our organization and...
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Loyalty
Experity EMR is more enhanced with features from a patient engagement standpoint and with their...
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Relationship, Product
Recently, we actually got Experity EMR to integrate with one of our communications platforms, so we...
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Loyalty, Product
Experity is going to do a much better job in the BI space going forward. They moved over to...
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