Experity EMR (Urgent Care) Commentary

Filtered view: All

When we first transitioned to Experity, coordinating the training, getting everyone connected with...

Experity does a good job as a partner. In terms of working on the floor and being able to call for...

Experity EMR is clearly designed for the urgent care setting. It takes out a lot of the things that...

With Experity’s support, we can chat rather than having to call. They offer multiple ways to reach...

Experity EMR could improve when it comes to occupational medicine. That's where companies pay for...

A strength of Experity EMR is the ease of use and support. It's pretty self-explanatory if someone...

When I have specific problems, it depends on the support representative I speak with and whether...

With Experity EMR updates, we usually get a document that is emailed to us. We have to read it and...

I've had issues with electronic billing with some secondary insurances. Experity requires us to go...

99% of updates create a software issue immediately after. When we are assigned a team member for our...

It seems like Experity is the last to have a resolution to an issue. We often hear that the issue...

Reports pull from so many different parts of the system that there is no consistency. If there is a...

In Experity EMR, something as simple as a patient walking in and needing a colonoscopy that year...

Experity’s system is intuitive. It minimizes clicks and gets us through the most relevant items...

Experity’s AI product is going to be a huge game changer. It is a newer product for them. Phase one...

With the changes happening and the different things developing with Experity, I think that in six...

Experity EMR is the best episodic urgent care platform on the market. The challenge is that we need...

We've had ongoing concerns about nickel-and-diming with Experity. There are some things that we feel...

Experity talks about opening public APIs, but they're arguing over who has to sign the contract....

Experity won't allow any level of integration with our ambient scribe, so we're stuck waiting to see...

Experity's idea for the future is pretty solid. They have a great vision of providing a touchless...

The overarching thing with Experity is that they recently shifted their executive leadership, and...

Our issues with Experity's product fall into two categories: requested changes and broken...

Experity is getting ready to launch an enterprise LMS, which will allow us to leverage learning...

We consolidated to Experity EMR after moving off an old version of our previous system. Overall,...

Experity has multiple other platforms that their clients have to use, and we need to associate those...

We haven't had a correct invoice from Experity in a long time. I've had to clean up invoices and...

Recently, Experity started reporting metrics on tickets they can control while minimizing visibility...

Experity is usually pretty quick with support. And the solution's capabilities are getting better....

Experity has been a little slow regarding development and innovation. They talk a big game. They're...

The positive aspect of Experity EMR is that it is specifically set up for urgent care. That's a huge...

Experity is now working on bringing themself into the century, but they've been slow in working with...

We used to have to go to Experity to get the training, so we were pretty set. Now, the training...

Experity did attempt to make some changes, but a lot of times those rollouts would be pushed back...

We chose to leave Experity because, ever since we migrated to the platform, we have had nothing but...

We did have a few training videos from Experity, but they were not aligned with how we would...

It was just very difficult to make contact with Experity’s support people, and when we would have an...

Urgent care is Experity’s bread and butter. We're trying to do additional service lines, but that...

Experity is pretty poor in terms of partnership. There are a lot of things that we want to do that...

Experity is trying to innovate on some things, as they're trying to do more with AI. They don't...

Experity’s training is average. It certainly leaves a lot up to the business to figure out on their...

Experity is not too bad in terms of support. They definitely are trying to continue to use better...

We are actively considering a different vendor in the long term. Experity has some challenges as a...

Experity is fair, but there are some things that they probably nickel-and-dime for. The vendor is...

The billing in Experity EMR is horrible. We have lost a great deal of money due to the billing,...

We have been a long-time customer of Experity, but we were using DocuTap. Experity has new...

The one thing I do not like about Experity is that every time they add anything new, they want to...

I would strongly caution anyone against considering Experity, especially if they plan to use the...

Our previous solution was being sunsetted, so we had to move to Experity EMR, and it is not very...

Anybody who is involved with Experity needs to be active and not passive. If people ask the right...

One of the big features that was so important with our last solution was the text reporting of lab...

We have been with Experity for a long time, and Experity has done a lot to make sure we stay with...

If we were starting from scratch, I would probably consider other options besides Experity EMR. But...

Experity doesn't really have a training program per se, but they jump on and help us whenever we...

Some of the new products that Experity has delivered are things that they said we could use for free...

Experity is the number-one player in the urgent care space. Experity’s support people are there when...

Experity is doing a much better job now at showing us a road map with what they hope to release in...

We have been kicking the tires on some RCM work just because we get frustrated with Experity....

The biggest wish-list item we have with Experity on the RCM side is that we want more automation....

The billing is completely horrible. The software for clinical charting is good.

Integration has been challenging or incompatible. Certain things should be in the EMR system or...

Experity charges for every single thing, even for things that they shouldn't. For example, they will...

There are so many nuances that Experity won't necessarily cover in training. One of their default...

Whenever Experity has a software upgrade, it can possibly change a permission for a user. We have to...

I would not buy the system again until Experity makes significant upgrades to customer and technical...

I think that with some of the changes Experity is making, my satisfaction will be high next year. If...

With Experity EMR, instead of there being two separate platforms, AI will be infused into the...

Historically, we would get Experity EMR with bundled pricing, and part of the compromise was that we...

Even though it is a subset of what we do in urgent care, the occupational medicine features and...

We don't use Experity’s tier-one support. We have internal support for workflows and general...

I personally work with all levels of people at Experity, but it is very rare that I work with a...

It is hard for me to say that Experity is proactive because it is very rare that we don't discover...

It is hard to tell right now whether I am receiving my money’s worth with some of the add-ons for...

Despite the concerns that I have, I still think that if we are running an urgent care facility, then...

I want Experity to improve the ease of doing interfaces. We want to use the core functionality...

Experity keeps all promises because they are careful about what they promise versus what they suggest....

There have been times where I have called in issues and the vendor has told me that they know about...

One thing I like about Experity is that if I have a new user, I have the administrative powers to be...

We have some issues in the system. For example, if someone is going to be registering a quick visit,...

When it comes to Experity's support, if Experity's people don't have an answer, they will try very...

Experity will frequently instruct us to go to their knowledge base, and while they have a lot of...