Experity EMR (Urgent Care) Commentary
Filtered view: All
Subject Expert
Chris Clune
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Value
Experity is starting to charge us for forms and things that they won't let us create on our own....
Login or Create an Account to see details.
Operations
Experity could have had people who were better trained on Experity EMR help us with our product...
Login or Create an Account to see details.
Relationship, Operations
Experity always has release notes. In those notes, the vendor will explain what is going on and what...
Login or Create an Account to see details.
Relationship, Product
In terms of stability, we often experience lag in the product. Our e-prescription ability goes down...
Login or Create an Account to see details.
Product
Experity EMR isn't necessarily hard for end users because it lacks the features and things that we...
Login or Create an Account to see details.
Relationship
Experity's support is terrible. The vendor's people aren't answering any of our enhancement...
Login or Create an Account to see details.
Product
With Experity EMR, I like that we can choose which documents to print on the day of a visit for easy...
Login or Create an Account to see details.
Value
We have lost a lot of money in the last few months because the Experity credentialers and billers...
Login or Create an Account to see details.
Relationship
My number-one suggestion for Experity would be to have honest communication with their customers. In...
Login or Create an Account to see details.
Operations, Product
The ease of use of Experity EMR is not the worst, but it isn't the best. I have recently seen some...
Login or Create an Account to see details.
Culture, Loyalty
We are trying to add more locations, and everything is like pulling teeth with Experity. From a...
Login or Create an Account to see details.
Operations
I have never had any training from Experity. We have asked for it, but we have never gotten it.
Login or Create an Account to see details.
Loyalty, Operations
When I was on DocuTAP, I had very few bad things to say about the system. We were ill-prepared for...
Login or Create an Account to see details.
Product
There are three different ways to manage things like layups, x-rays, and phone calls in the system....
Login or Create an Account to see details.
Product, Value
The system's billing is horrible. We have doubled our billing team since going live with Experity...
Login or Create an Account to see details.
Product
Experity needs to prioritize fixing their billing software. They need to make their billing software...
Login or Create an Account to see details.
Operations
When we first went live with the system, we asked whether we could put in multiple enhancement...
Login or Create an Account to see details.
Relationship, Value
The system's screens aren't easy to navigate. Sometimes, we will have ERAs that are just lost, and...
Login or Create an Account to see details.
Relationship
When I was with DocuTAP, they cared about their customers and about doing the right thing and making...
Login or Create an Account to see details.
Loyalty, Relationship
Experity EMR won't be part of our long-term plans unless there are some significant changes, but I...
Login or Create an Account to see details.
Relationship
I have some contacts who were with DocuTAP and are now with Experity, so my access is pretty high.
Login or Create an Account to see details.
Product
We are pretty new to the Calibrater portion of the system, and it is actually quite good and useful....
Login or Create an Account to see details.
Loyalty, Product
Clockwise and Calibrater are strengths of the tool. The rest of the tool isn't strong. When we were...
Login or Create an Account to see details.
Operations, Product
I would tell others that the sooner they can get access to the tool to really understand its...
Login or Create an Account to see details.
Relationship
Some of the vendor's best leaders are gone. There has been a lot of turnover with their C-suite and...
Login or Create an Account to see details.
Relationship, Product
Our employees' biggest complaint used to be their schedules. Now, their biggest complaint is...
Login or Create an Account to see details.
Operations, Product
Experity EMR's BI tool is a lot better than DocuTAP's. There is a lot more data in Experity's tool,...
Login or Create an Account to see details.
Operations
Our migration to the system was very weird. The vendor was only going to give us access to our...
Login or Create an Account to see details.
Loyalty
We have determined that we might need to move to a different system as our business continues to...
Login or Create an Account to see details.
Loyalty
Experity EMR's individual use cases vary. There are plenty of groups that are using the system that...
Login or Create an Account to see details.
Product
Experity EMR is working, but it has its challenges. We don't hate the system, but we also don't love...
Login or Create an Account to see details.
Relationship, Operations
Experity really struggles to hit their road maps and timelines. That is probably one of our largest...
Login or Create an Account to see details.
Product
Experity EMR is a very closed system. One real point of contention for us is that it is really tough...
Login or Create an Account to see details.
Relationship
Experity is relatively good when it comes to support. More often than not, they will have answers...
Login or Create an Account to see details.
Relationship
One point of frustration for us is that sometimes we will have an Experity decision-maker with us,...
Login or Create an Account to see details.
Relationship, Operations
Because we have specific workflows, Experity reviews any new feature with my team, and my team does...
Login or Create an Account to see details.
Product
We have built integrations for Experity EMR and another system to do the best we can to improve...
Login or Create an Account to see details.
Loyalty, Relationship
There have been some enhancements for Experity EMR that allow providers to do better documentation...
Login or Create an Account to see details.
Relationship
The Experity team is very receptive to feedback and working with us. They have open lines of...
Login or Create an Account to see details.
Loyalty, Product
We need to make sure the functionality in Experity EMR can support us so that we can deliver better...
Login or Create an Account to see details.
Culture, Relationship
Experity is very careful not to promise something they can't deliver, but sometimes they don't...
Login or Create an Account to see details.
Value
Experity has started to add pricing to key functionality additions. The cost is still less than most...
Login or Create an Account to see details.
Product
For the past several upgrades of Experity EMR, the vendor has had more issues than normal. After...
Login or Create an Account to see details.
Loyalty, Product
In Experity EMR, my common prescriptions show up automatically for me, and the system recognizes...
Login or Create an Account to see details.
Operations, Product
I don't love the recent upgrades for Experity EMR. We feel like there is a system update every week,...
Login or Create an Account to see details.
Culture
Experity doesn't keep their promises. Some of that is on us though. I don't love Experity's billing...
Login or Create an Account to see details.
Relationship
We have had a few different account managers, and they have been very different. They all have their...
Login or Create an Account to see details.
Operations, Product
Experity EMR is a really click-friendly system, so adding AI doesn't do much. Experity EMR isn't the...
Login or Create an Account to see details.
Relationship
We don't have a ton of problems with Experity's support unless we hit a high-volume time. The vendor...
Login or Create an Account to see details.
Value
I haven't really seen a ton of new technology from Experity. In terms of setting prices, our...
Login or Create an Account to see details.
Relationship, Product
I am pretty satisfied with Experity EMR. There are a few things that I would change in terms of its...
Login or Create an Account to see details.
Product
There are certainly some upgrades for Experity EMR that I like when it comes to patient care...
Login or Create an Account to see details.
Loyalty, Product
There are some things that I would love to integrate with Experity EMR that we haven't integrated...
Login or Create an Account to see details.
Relationship, Operations
Experity has really good online resources and videos from their CEOs and people who show us how to...
Login or Create an Account to see details.
Value
I don't know enough about the average rate for Experity EMR. I think there is just an overall fee...
Login or Create an Account to see details.
Loyalty, Product
Since DocuTap became Experity, their newer product, Experity EMR, has definitely gotten some better...
Login or Create an Account to see details.
Relationship
Our experience with Experity EMR has been underwhelming to put it lightly. The product is decent,...
Login or Create an Account to see details.
Relationship
There are two themes with Experity. One is their mindset as a company. Our organization and...
Login or Create an Account to see details.
Loyalty
Experity EMR is more enhanced with features from a patient engagement standpoint and with their...
Login or Create an Account to see details.
Relationship, Product
Recently, we actually got Experity EMR to integrate with one of our communications platforms, so we...
Login or Create an Account to see details.
Loyalty, Product
Experity is going to do a much better job in the BI space going forward. They moved over to...
Login or Create an Account to see details.
Relationship
I would like to be able to actually call somebody and have my employees have liaisons they could...
Login or Create an Account to see details.
Product
There are a lot of good things about the software itself. I can get in and see the reports that I...
Login or Create an Account to see details.
Loyalty, Relationship
I am planning to exit Experity EMR, probably very soon, because I don't understand why Experity is...
Login or Create an Account to see details.
Product
Experity has made integration very hard. I try to make sure I can export all my patient data, and...
Login or Create an Account to see details.
Relationship
Experity’s actual support for if the system is broken is super good. Anything else is terrible, but...
Login or Create an Account to see details.
Relationship, Product
Experity hasn’t delivered new technology for a long time; they haven't come up with anything really...
Login or Create an Account to see details.
Value
Experity loves charging for every little thing. They have massively increased the fees for...
Login or Create an Account to see details.
Product
I actually enjoy this solution and the access, especially for the work that I do in the front and...
Login or Create an Account to see details.
Product
I like the real-time verification application in the system. I don’t know whether it is an...
Login or Create an Account to see details.
Relationship
The support from Experity is phenomenal because of the accessibility and timely responses. I don't...
Login or Create an Account to see details.
Operations, Product
The migration from our previous solution to this one and the accessibility of the patient charts...
Login or Create an Account to see details.
Product
The only thing that Experity could improve on involves registering patients. They put a delete...
Login or Create an Account to see details.
Loyalty, Relationship, Product
If we are just doing regular, episodic urgent care as a smaller organization, Experity EMR will be a...
Login or Create an Account to see details.
Relationship
We have regular meetings with Experity. We have a customer support representative. If our centers...
Login or Create an Account to see details.
Relationship
Experity EMR is trying to figure out who they want to be given all of the shake-ups that have...
Login or Create an Account to see details.
Loyalty, Relationship
In terms of keeping promises, Experity struggles with deliverables and deadlines. They are going to...
Login or Create an Account to see details.
Loyalty, Relationship
Experity's new head of technology is taking over the product. The vendor has had a big shake-up with...
Login or Create an Account to see details.
Value
I would buy Experity EMR again because I don't have a lot of options. Since there are so few...
Login or Create an Account to see details.
Relationship
Experity needs to have an open architecture so that we can use best-in-class resources to achieve a...
Login or Create an Account to see details.
Value
If Experity were to roll out an enhancement request that they thought was going to improve some sort...
Login or Create an Account to see details.
Relationship
Experity’s customer service can be helpful. Sometimes they experiance an issue at the same time that...
Login or Create an Account to see details.
Relationship
I would like Experity to be more available during the constant updates. I would like them to be...
Login or Create an Account to see details.
Operations
Experity EMR can be very buggy. Certain updates change things and knock certain things out, and then...
Login or Create an Account to see details.
Relationship
We can speak to higher-ups at Experity when we have issues. The problem is that we do have issues,...
Login or Create an Account to see details.
Product
The product is pretty good out of the box for our kind of facility, but it is not terribly...
Login or Create an Account to see details.
Loyalty
The vendor pressured all their customers to move to the newer platform, so we finally decided to...
Login or Create an Account to see details.
Relationship, Product
I think I would buy the product again. There are definitely still some bumps, and it is a relatively...
Login or Create an Account to see details.
Loyalty, Product
We used to have Experity's DocuTAP product, which had this great functionality where it remembered...
Login or Create an Account to see details.
Operations
The vendor had a really good, responsive implementation team. Our workflow didn't quite match up...
Login or Create an Account to see details.
Value
With Experity, there are small costs for add-ons. If we want the premium reporting, that is an extra...
Login or Create an Account to see details.
Product
The billing and posting side is not terribly effective. Billing is probably the biggest bug. But...
Login or Create an Account to see details.
Product
We get a lot of providers who have worked with Epic's system and other large platforms, and they...
Login or Create an Account to see details.
Relationship, Operations
I go to the vendor's conferences. I have met a lot of their executive team. Those people really care...
Login or Create an Account to see details.
Loyalty
I think the product will improve. I don't think it will improve dramatically in a year, but the...
Login or Create an Account to see details.
Product
There are some limited options on the market when it comes to one of our specialties. And Experity...
Login or Create an Account to see details.
Relationship
Experity's support is good. We have to go through a process to call the vendor, get a ticket number,...
Login or Create an Account to see details.
Operations
We actually hired an outside company to come in and train us on the system because we didn't feel...
Login or Create an Account to see details.
Relationship, Product
If Experity EMR worked exactly the way the vendor says it should, I would be satisfied with it....
Login or Create an Account to see details.
Relationship, Product
There are some needs that Experity doesn't have the ability to meet yet. We have asked Experity...
Login or Create an Account to see details.
Product
I don't have experience with other solutions, so I don't have much to compare Experity EMR in the...
Login or Create an Account to see details.
Relationship
Our visibility into the vendor's executive involvement is very limited. I don't think I have ever...
Login or Create an Account to see details.
Loyalty, Product
There are certain features that our committee has been asking for, and from a platform perspective,...
Login or Create an Account to see details.
Loyalty, Product, Value
The hesitance in terms of the system driving tangible outcomes comes down to whether it provides any...
Login or Create an Account to see details.
Value
I will definitely recommend the product to peers and friends. It has its challenges, but so does...
Login or Create an Account to see details.
Operations
The vendor's training is pretty comprehensive. Experity is actively working on improving our...
Login or Create an Account to see details.
Relationship
When I call the vendor's customer service during the off hours, like after eight in the evening, the...
Login or Create an Account to see details.
Loyalty
Experity has multiple products. Experity EMR used to be called DocuTAP. We have to use the platform...
Login or Create an Account to see details.
Loyalty
We are with a franchise model, so based on what we know from the corporation and given the fact that...
Login or Create an Account to see details.
Relationship
Experity’s IT people are pretty good. If we indicate that something needs to be dealt with...
Login or Create an Account to see details.
Relationship
We talked to Experity about integrating another solution, and they were responsive and got back to...
Login or Create an Account to see details.
Loyalty
Experity made us move over to Experity EMR from DocuTAP. They discontinued the old platform and said...
Login or Create an Account to see details.
Product
Experity EMR has a lot of unnecessary pop-up windows that slow down my workflow. Every time I enter...
Login or Create an Account to see details.
Operations, Product
Experity changed everything, and I'm not really pleased with the change. DocuTAP was much more user...
Login or Create an Account to see details.
Relationship
If there is something going on with Experity EMR, Experity will put a banner across, but usually, we...
Login or Create an Account to see details.
Relationship
The person we talk to at Experity is really nice, but they are spread around a lot. They have a lot...
Login or Create an Account to see details.
Loyalty, Value
Experity EMR is not easy to use. It is meeting our needs, and we are able to operate. It is like...
Login or Create an Account to see details.
Operations
The implementation of Experity EMR wasn’t very good. There was one thing that we discovered with lab...
Login or Create an Account to see details.
Relationship
There is not the same autonomy in Experity EMR that we used to have with DocuTAP. We used to be able...
Login or Create an Account to see details.
Value
I don’t think training is the vendor's strong suit. It is not a super expensive platform, and with...
Login or Create an Account to see details.
Product
Different customers have different requirements. We need more integration capability in the solution...
Login or Create an Account to see details.
Loyalty
Experity is not looking forward to AI. They are not really thinking about the next wave of...
Login or Create an Account to see details.
Loyalty, Value
There is always room for improvement, but I am generally satisfied with the solution. If I had to...
Login or Create an Account to see details.
Relationship
Experity is very responsive. Their management team is very hands on.
Login or Create an Account to see details.
Loyalty, Value
Each system has its unique qualities and strengths, but more and more we are going to see a move to...
Login or Create an Account to see details.
Loyalty
Experity EMR is part of corporate's long-term plans as far as we know. The individual facility does...
Login or Create an Account to see details.
Culture, Value
Experity does not avoid charging for every little thing. Integration, setup, and maintenance all...
Login or Create an Account to see details.
Product
If the decision were up to me, I would absolutely not buy Experity EMR again. If a peer were...
Login or Create an Account to see details.
Product
Things aren't going very well with Experity. The system was clearly rolled out several years ago and...
Login or Create an Account to see details.
Operations
Our contract structure in Experity is pretty solid, but every EMR has its own pros and cons. I am...
Login or Create an Account to see details.
Product
I have heard from my providers that the medication and pharmacy lists in the system aren't...
Login or Create an Account to see details.
Relationship
Most of the time, when we call the vendor, they will answer right away. Experity always alerts us to...
Login or Create an Account to see details.
Relationship, Product
Experity's system is specifically for an urgent care setup. Experity's owners, CEO, and co-founders...
Login or Create an Account to see details.
Loyalty, Product
Experity EMR works really well for urgent care. There have been some support issues recently, only...
Login or Create an Account to see details.
Operations
Our implementation with Experity was one of the smoothest implementations. We had weekly meetings,...
Login or Create an Account to see details.
Value
Regardless of the other aspects where Experity is doing well, like the support and BI tool, the big...
Login or Create an Account to see details.
Relationship
Everybody is assigned a customer success manager or client success manager. However, I have not...
Login or Create an Account to see details.
Operations
Experity does have enough videos online, but there is a lot of self-service stuff that is left on...
Login or Create an Account to see details.
Relationship
Experity’s tech support team is really good. If I have a question, they are always there to help....
Login or Create an Account to see details.
Product, Value
Our billing company cannot integrate with Experity properly. They don't have access to all the data,...
Login or Create an Account to see details.
Product
Experity EMR is not a very complicated product, but we have been having so many lags, delays, and...
Login or Create an Account to see details.
Loyalty, Value
Cost is driving our EMR change, and recently, we have had a lot of technical issues. The Experity...
Login or Create an Account to see details.
Value
The monthly subscription fee that we are being charged by Experity is completely unfair. Experity...
Login or Create an Account to see details.
Relationship, Product
Experity never hits their deadlines. They might roll out phase one, and they may even do phase two,...
Login or Create an Account to see details.
Loyalty, Product
As much as I beat Experity up, I have to defend them in certain areas. Experity EMR does what it is...
Login or Create an Account to see details.
Product
Experity EMR gets tricky if someone is a large organization, wants to link things together, do a...
Login or Create an Account to see details.
Product
Experity EMR is a really good platform for small urgent care chains doing episodic visits. The...
Login or Create an Account to see details.
Loyalty, Value
We will probably be looking to see what is out there in the market soon, but it is just so hard to...
Login or Create an Account to see details.
Relationship
Experity sends out updates for the solution, but when we ask them for some things that would be...
Login or Create an Account to see details.
Relationship
I used to think Experity’s phone and web support were really top notch, but now they don't respond...
Login or Create an Account to see details.
Loyalty, Relationship
Truthfully, I'm hoping we don't change EMRs and that Experity will listen to the masses and make...
Login or Create an Account to see details.
Operations, Product
The providers find Experity EMR relatively easy to use, but the billers find it very difficult. It...
Login or Create an Account to see details.
Operations
There is not really training from Experity. They will drop updates in an email where I can click a...
Login or Create an Account to see details.
Culture
Experity’s billing team has messed up some contracting and credentialing with a couple of our...
Login or Create an Account to see details.
Loyalty, Product
I would be very likely to recommend Experity EMR for urgent care. I would pick it over any other...
Login or Create an Account to see details.
Relationship, Value
Experity’s support team is great. They answer the phone. We don't get charged each time we call, and...
Login or Create an Account to see details.
Value
Experity nickel-and-dimes their customers. We really had to negotiate for our rate, and then after...
Login or Create an Account to see details.
Product
Experity's technology and look are archaic. They need to vamp the system up. There needs to be more...
Login or Create an Account to see details.
Relationship
Experity keeps the majority of their promises, but not all of them. Also, when things have to be...
Login or Create an Account to see details.
Product
Experity EMR is a great tool. It makes sense for an urgent care flow. My new hires get trained a...
Login or Create an Account to see details.
Loyalty
I don't see a future where we will go in the direction of another vendor's system. I believe that...
Login or Create an Account to see details.
Product, Value
It would be great if all systems and integrations could have plug-and-play options. Everyone uses...
Login or Create an Account to see details.
Relationship
We have received great communication from Experity, and Experity's proactive service is good....
Login or Create an Account to see details.
Loyalty, Product
Experity's one weakness is that occupational medicine isn't a high priority for them. A percentage...
Login or Create an Account to see details.
Product
Experity's system is a product for urgent care. Experity EMR isn't perfect, but I don't think that...
Login or Create an Account to see details.
Operations
We have put a lot of time and energy into developing our own training platform. My people have never...
Login or Create an Account to see details.
Relationship, Value
I think the system's outcomes have improved dramatically since the last merger because Experity now...
Login or Create an Account to see details.
Loyalty
Experity has a vision. We know what that vision is, and we can see the vendor's road map for the...
Login or Create an Account to see details.
Loyalty, Product, Value
Integration is a priority for our organization. However, that takes time and resources. Someone has...
Login or Create an Account to see details.
Loyalty, Value
There are some additional enhancements that are coming out for the system. I think that those...
Login or Create an Account to see details.
Loyalty, Product
Experity EMR is probably the easiest EMR to use out there, and its quality is really good. The only...
Login or Create an Account to see details.
Product
It would be great for our outside imaging if we had a solution that were better with integration...
Login or Create an Account to see details.
Relationship
Experity doesn’t make a huge push to do too much training after someone deploys the solution. That...
Login or Create an Account to see details.
Relationship
Experity’s customer support is decent. The challenge is that we have a robust internal team to...
Login or Create an Account to see details.
Product
Experity EMR is very good from an urgent care–centric standpoint. That has always been Experity’s...
Login or Create an Account to see details.
Loyalty, Relationship
Experity is not very proactive, but they are trying to improve. Communication is the big piece...
Login or Create an Account to see details.
Relationship, Product
As far as integration goes, Experity checks off the standards for the big-ticket items, like the lab...
Login or Create an Account to see details.
Loyalty
As we get more into this post-COVID-19 world and back into the seasonality of urgent care needing to...
Login or Create an Account to see details.
Relationship
Experity is certainly trying to deliver new technology, and when they are focused on the right...
Login or Create an Account to see details.
Culture, Relationship
We were very disappointed to find hidden fees behind everything that was not laid out clearly up...
Login or Create an Account to see details.
Product
Experity EMR does what Experity said it was going to do, but it isn’t as straightforward as we...
Login or Create an Account to see details.
Relationship
The Experity web support stinks. I have never gotten any of my tickets addressed in a timely manner....
Login or Create an Account to see details.
Culture, Relationship
I have delved into old claims that weren't followed up on, processed, or worked on with Experity...
Login or Create an Account to see details.
Relationship
There are a couple of people who are very helpful with projects and help me understand the system a...
Login or Create an Account to see details.
Operations, Product
Our upgrades are automatic, and I'm very happy with the process, but we have had a few issues with...
Login or Create an Account to see details.
Culture, Relationship
We had an issue with Experity EMR, so we asked Experity for help. Immediately, I got a canned...
Login or Create an Account to see details.
Operations
Experity has lots of training courses available on the software, and that is a positive. The quality...
Login or Create an Account to see details.
Preferences