Experity EMR (Urgent Care) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
Because we have specific workflows, Experity reviews any new feature with my team, and my team does...
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Product
We have built integrations for Experity EMR and another system to do the best we can to improve...
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Loyalty, Relationship
There have been some enhancements for Experity EMR that allow providers to do better documentation...
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Relationship
The Experity team is very receptive to feedback and working with us. They have open lines of...
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Loyalty, Product
We need to make sure the functionality in Experity EMR can support us so that we can deliver better...
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Culture, Relationship
Experity is very careful not to promise something they can't deliver, but sometimes they don't...
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Value
Experity has started to add pricing to key functionality additions. The cost is still less than most...
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Product
For the past several upgrades of Experity EMR, the vendor has had more issues than normal. After...
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Loyalty, Product
In Experity EMR, my common prescriptions show up automatically for me, and the system recognizes...
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Operations, Product
I don't love the recent upgrades for Experity EMR. We feel like there is a system update every week,...
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Culture
Experity doesn't keep their promises. Some of that is on us though. I don't love Experity's billing...
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Relationship
We have had a few different account managers, and they have been very different. They all have their...
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Operations, Product
Experity EMR is a really click-friendly system, so adding AI doesn't do much. Experity EMR isn't the...
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Relationship
We don't have a ton of problems with Experity's support unless we hit a high-volume time. The vendor...
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Value
I haven't really seen a ton of new technology from Experity. In terms of setting prices, our...
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Relationship, Product
I am pretty satisfied with Experity EMR. There are a few things that I would change in terms of its...
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Product
There are certainly some upgrades for Experity EMR that I like when it comes to patient care...
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Loyalty, Product
There are some things that I would love to integrate with Experity EMR that we haven't integrated...
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Relationship, Operations
Experity has really good online resources and videos from their CEOs and people who show us how to...
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Value
I don't know enough about the average rate for Experity EMR. I think there is just an overall fee...
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Loyalty, Product
Since DocuTap became Experity, their newer product, Experity EMR, has definitely gotten some better...
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Relationship
Our experience with Experity EMR has been underwhelming to put it lightly. The product is decent,...
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Relationship
There are two themes with Experity. One is their mindset as a company. Our organization and...
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Loyalty
Experity EMR is more enhanced with features from a patient engagement standpoint and with their...
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Relationship, Product
Recently, we actually got Experity EMR to integrate with one of our communications platforms, so we...
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Loyalty, Product
Experity is going to do a much better job in the BI space going forward. They moved over to...
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Relationship
I would like to be able to actually call somebody and have my employees have liaisons they could...
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Product
There are a lot of good things about the software itself. I can get in and see the reports that I...
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Loyalty, Relationship
I am planning to exit Experity EMR, probably very soon, because I don't understand why Experity is...
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Product
Experity has made integration very hard. I try to make sure I can export all my patient data, and...
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Relationship
Experity’s actual support for if the system is broken is super good. Anything else is terrible, but...
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Relationship, Product
Experity hasn’t delivered new technology for a long time; they haven't come up with anything really...
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Value
Experity loves charging for every little thing. They have massively increased the fees for...
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Product
I actually enjoy this solution and the access, especially for the work that I do in the front and...
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Product
I like the real-time verification application in the system. I don’t know whether it is an...
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Relationship
The support from Experity is phenomenal because of the accessibility and timely responses. I don't...
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Operations, Product
The migration from our previous solution to this one and the accessibility of the patient charts...
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Product
The only thing that Experity could improve on involves registering patients. They put a delete...
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Loyalty, Relationship, Product
If we are just doing regular, episodic urgent care as a smaller organization, Experity EMR will be a...
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Relationship
We have regular meetings with Experity. We have a customer support representative. If our centers...
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Relationship
Experity EMR is trying to figure out who they want to be given all of the shake-ups that have...
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Loyalty, Relationship
In terms of keeping promises, Experity struggles with deliverables and deadlines. They are going to...
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Loyalty, Relationship
Experity's new head of technology is taking over the product. The vendor has had a big shake-up with...
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Value
I would buy Experity EMR again because I don't have a lot of options. Since there are so few...
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Relationship
Experity needs to have an open architecture so that we can use best-in-class resources to achieve a...
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Value
If Experity were to roll out an enhancement request that they thought was going to improve some sort...
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Relationship
Experity’s customer service can be helpful. Sometimes they experiance an issue at the same time that...
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Relationship
I would like Experity to be more available during the constant updates. I would like them to be...
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Operations
Experity EMR can be very buggy. Certain updates change things and knock certain things out, and then...
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Relationship
We can speak to higher-ups at Experity when we have issues. The problem is that we do have issues,...
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Product
The product is pretty good out of the box for our kind of facility, but it is not terribly...
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Loyalty
The vendor pressured all their customers to move to the newer platform, so we finally decided to...
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Relationship, Product
I think I would buy the product again. There are definitely still some bumps, and it is a relatively...
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Loyalty, Product
We used to have Experity's DocuTAP product, which had this great functionality where it remembered...
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Operations
The vendor had a really good, responsive implementation team. Our workflow didn't quite match up...
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Value
With Experity, there are small costs for add-ons. If we want the premium reporting, that is an extra...
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Product
The billing and posting side is not terribly effective. Billing is probably the biggest bug. But...
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Product
We get a lot of providers who have worked with Epic's system and other large platforms, and they...
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Relationship, Operations
I go to the vendor's conferences. I have met a lot of their executive team. Those people really care...
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Loyalty
I think the product will improve. I don't think it will improve dramatically in a year, but the...
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Product
There are some limited options on the market when it comes to one of our specialties. And Experity...
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Relationship
Experity's support is good. We have to go through a process to call the vendor, get a ticket number,...
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Operations
We actually hired an outside company to come in and train us on the system because we didn't feel...
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Relationship, Product
If Experity EMR worked exactly the way the vendor says it should, I would be satisfied with it....
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Relationship, Product
There are some needs that Experity doesn't have the ability to meet yet. We have asked Experity...
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Product
I don't have experience with other solutions, so I don't have much to compare Experity EMR in the...
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Relationship
Our visibility into the vendor's executive involvement is very limited. I don't think I have ever...
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Loyalty, Product
There are certain features that our committee has been asking for, and from a platform perspective,...
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Loyalty, Product, Value
The hesitance in terms of the system driving tangible outcomes comes down to whether it provides any...
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Value
I will definitely recommend the product to peers and friends. It has its challenges, but so does...
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Operations
The vendor's training is pretty comprehensive. Experity is actively working on improving our...
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Relationship
When I call the vendor's customer service during the off hours, like after eight in the evening, the...
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Loyalty
Experity has multiple products. Experity EMR used to be called DocuTAP. We have to use the platform...
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Loyalty
We are with a franchise model, so based on what we know from the corporation and given the fact that...
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Relationship
Experity’s IT people are pretty good. If we indicate that something needs to be dealt with...
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Relationship
We talked to Experity about integrating another solution, and they were responsive and got back to...
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Loyalty
Experity made us move over to Experity EMR from DocuTAP. They discontinued the old platform and said...
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Product
Experity EMR has a lot of unnecessary pop-up windows that slow down my workflow. Every time I enter...
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Operations, Product
Experity changed everything, and I'm not really pleased with the change. DocuTAP was much more user...
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Relationship
If there is something going on with Experity EMR, Experity will put a banner across, but usually, we...
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Relationship
The person we talk to at Experity is really nice, but they are spread around a lot. They have a lot...
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Loyalty, Value
Experity EMR is not easy to use. It is meeting our needs, and we are able to operate. It is like...
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Operations
The implementation of Experity EMR wasn’t very good. There was one thing that we discovered with lab...
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Relationship
There is not the same autonomy in Experity EMR that we used to have with DocuTAP. We used to be able...
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Value
I don’t think training is the vendor's strong suit. It is not a super expensive platform, and with...
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Product
Different customers have different requirements. We need more integration capability in the solution...
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Loyalty
Experity is not looking forward to AI. They are not really thinking about the next wave of...
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Loyalty, Value
There is always room for improvement, but I am generally satisfied with the solution. If I had to...
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Relationship
Experity is very responsive. Their management team is very hands on.
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Loyalty, Value
Each system has its unique qualities and strengths, but more and more we are going to see a move to...
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Loyalty
Experity EMR is part of corporate's long-term plans as far as we know. The individual facility does...
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Culture, Value
Experity does not avoid charging for every little thing. Integration, setup, and maintenance all...
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Product
If the decision were up to me, I would absolutely not buy Experity EMR again. If a peer were...
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Product
Things aren't going very well with Experity. The system was clearly rolled out several years ago and...
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Operations
Our contract structure in Experity is pretty solid, but every EMR has its own pros and cons. I am...
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Product
I have heard from my providers that the medication and pharmacy lists in the system aren't...
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Relationship
Most of the time, when we call the vendor, they will answer right away. Experity always alerts us to...
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Relationship, Product
Experity's system is specifically for an urgent care setup. Experity's owners, CEO, and co-founders...
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Loyalty, Product
Experity EMR works really well for urgent care. There have been some support issues recently, only...
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Operations
Our implementation with Experity was one of the smoothest implementations. We had weekly meetings,...
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Value
Regardless of the other aspects where Experity is doing well, like the support and BI tool, the big...
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Relationship
Everybody is assigned a customer success manager or client success manager. However, I have not...
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Operations
Experity does have enough videos online, but there is a lot of self-service stuff that is left on...
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Relationship
Experity’s tech support team is really good. If I have a question, they are always there to help....
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Product, Value
Our billing company cannot integrate with Experity properly. They don't have access to all the data,...
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Product
Experity EMR is not a very complicated product, but we have been having so many lags, delays, and...
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Loyalty, Value
Cost is driving our EMR change, and recently, we have had a lot of technical issues. The Experity...
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Value
The monthly subscription fee that we are being charged by Experity is completely unfair. Experity...
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Relationship, Product
Experity never hits their deadlines. They might roll out phase one, and they may even do phase two,...
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Loyalty, Product
As much as I beat Experity up, I have to defend them in certain areas. Experity EMR does what it is...
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Product
Experity EMR gets tricky if someone is a large organization, wants to link things together, do a...
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Product
Experity EMR is a really good platform for small urgent care chains doing episodic visits. The...
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Loyalty, Value
We will probably be looking to see what is out there in the market soon, but it is just so hard to...
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Relationship
Experity sends out updates for the solution, but when we ask them for some things that would be...
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Relationship
I used to think Experity’s phone and web support were really top notch, but now they don't respond...
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Loyalty, Relationship
Truthfully, I'm hoping we don't change EMRs and that Experity will listen to the masses and make...
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Operations, Product
The providers find Experity EMR relatively easy to use, but the billers find it very difficult. It...
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Operations
There is not really training from Experity. They will drop updates in an email where I can click a...
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Culture
Experity’s billing team has messed up some contracting and credentialing with a couple of our...
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Loyalty, Product
I would be very likely to recommend Experity EMR for urgent care. I would pick it over any other...
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Relationship, Value
Experity’s support team is great. They answer the phone. We don't get charged each time we call, and...
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Value
Experity nickel-and-dimes their customers. We really had to negotiate for our rate, and then after...
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Product
Experity's technology and look are archaic. They need to vamp the system up. There needs to be more...
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Relationship
Experity keeps the majority of their promises, but not all of them. Also, when things have to be...
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Product
Experity EMR is a great tool. It makes sense for an urgent care flow. My new hires get trained a...
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Loyalty
I don't see a future where we will go in the direction of another vendor's system. I believe that...
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Product, Value
It would be great if all systems and integrations could have plug-and-play options. Everyone uses...
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Relationship
We have received great communication from Experity, and Experity's proactive service is good....
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Loyalty, Product
Experity's one weakness is that occupational medicine isn't a high priority for them. A percentage...
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Product
Experity's system is a product for urgent care. Experity EMR isn't perfect, but I don't think that...
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Operations
We have put a lot of time and energy into developing our own training platform. My people have never...
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Relationship, Value
I think the system's outcomes have improved dramatically since the last merger because Experity now...
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Loyalty
Experity has a vision. We know what that vision is, and we can see the vendor's road map for the...
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Loyalty, Product, Value
Integration is a priority for our organization. However, that takes time and resources. Someone has...
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Loyalty, Value
There are some additional enhancements that are coming out for the system. I think that those...
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Loyalty, Product
Experity EMR is probably the easiest EMR to use out there, and its quality is really good. The only...
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Product
It would be great for our outside imaging if we had a solution that were better with integration...
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Relationship
Experity doesn’t make a huge push to do too much training after someone deploys the solution. That...
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Relationship
Experity’s customer support is decent. The challenge is that we have a robust internal team to...
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Product
Experity EMR is very good from an urgent care–centric standpoint. That has always been Experity’s...
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Loyalty, Relationship
Experity is not very proactive, but they are trying to improve. Communication is the big piece...
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Relationship, Product
As far as integration goes, Experity checks off the standards for the big-ticket items, like the lab...
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Loyalty
As we get more into this post-COVID-19 world and back into the seasonality of urgent care needing to...
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Relationship
Experity is certainly trying to deliver new technology, and when they are focused on the right...
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Culture, Relationship
We were very disappointed to find hidden fees behind everything that was not laid out clearly up...
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Product
Experity EMR does what Experity said it was going to do, but it isn’t as straightforward as we...
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Relationship
The Experity web support stinks. I have never gotten any of my tickets addressed in a timely manner....
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Culture, Relationship
I have delved into old claims that weren't followed up on, processed, or worked on with Experity...
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Relationship
There are a couple of people who are very helpful with projects and help me understand the system a...
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Operations, Product
Our upgrades are automatic, and I'm very happy with the process, but we have had a few issues with...
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Culture, Relationship
We had an issue with Experity EMR, so we asked Experity for help. Immediately, I got a canned...
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Operations
Experity has lots of training courses available on the software, and that is a positive. The quality...
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Operations, Product
Experity EMR is easy to use. Everyone who has used it talks about how clean and simple it is....
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Product
On our primary care and mental health side, we use a different EMR, but the primary care build isn't...
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Product
Experity EMR is a decent system for our specialty. It isn't the best system I have used, but it is...
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Relationship
We are having a hard time getting help on things we need from Experity. Overall, they are keeping...
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Loyalty, Product
When we first looked at the Experity documentation system from a provider perspective, it looked...
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Product
For providers, the documentation in Experity EMR is better than the documentation from other systems...
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Relationship
We integrated our statewide vaccine program into Experity EMR, and somehow, things are not...
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Product
Experity has implemented a new scheduler system. That system leaves a bit to be desired. Providers...
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Operations
Experity does pretty well in terms of training. We have a regularly scheduled meeting with them. I'm...
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Product
From a clinician standpoint, Experity EMR is a bit better than other systems. But Experity’s billing...
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Culture
I don't know whether the issue is with Experity EMR or the people working on it. We give our...
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Operations, Product
We love that Experity's EMR is specific to urgent care. It is easy to implement even though we, as a...
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Product
We would love to see more growth in the occupational medicine space in Experity's EMR. And we are...
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Loyalty, Relationship
Experity will listen to our feedback and take action on it. They are responsive to it. They weren't...
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Culture, Value
Previously with Experity, all the customers got everything, and everybody was on the same version....
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