Experity EMR (Urgent Care) Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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COO

Loyalty, Value

We will probably be looking to see what is out there in the market soon, but it is just so hard to...

Jun 2024
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COO

Relationship

Experity sends out updates for the solution, but when we ask them for some things that would be...

Jun 2024
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COO

Relationship

I used to think Experity’s phone and web support were really top notch, but now they don't respond...

Jun 2024
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(0)
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COO

Loyalty, Relationship

Truthfully, I'm hoping we don't change EMRs and that Experity will listen to the masses and make...

Jun 2024
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COO

Operations, Product

The providers find Experity EMR relatively easy to use, but the billers find it very difficult. It...

Jun 2024
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CEO/President

Operations

There is not really training from Experity. They will drop updates in an email where I can click a...

Jun 2024
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CEO/President

Culture

Experity’s billing team has messed up some contracting and credentialing with a couple of our...

Jun 2024
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CEO/President

Loyalty, Product

I would be very likely to recommend Experity EMR for urgent care. I would pick it over any other...

Jun 2024
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CEO/President

Relationship, Value

Experity’s support team is great. They answer the phone. We don't get charged each time we call, and...

Jun 2024
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COO

Value

Experity nickel-and-dimes their customers. We really had to negotiate for our rate, and then after...

Jun 2024
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COO

Product

Experity's technology and look are archaic. They need to vamp the system up. There needs to be more...

Jun 2024
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COO

Relationship

Experity keeps the majority of their promises, but not all of them. Also, when things have to be...

Jun 2024
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COO

Product

Experity EMR is a great tool. It makes sense for an urgent care flow. My new hires get trained a...

Jun 2024
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CMO

Loyalty

I don't see a future where we will go in the direction of another vendor's system. I believe that...

Jun 2024
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CMO

Product, Value

It would be great if all systems and integrations could have plug-and-play options. Everyone uses...

Jun 2024
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CMO

Relationship

We have received great communication from Experity, and Experity's proactive service is good....

Jun 2024
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CMO

Loyalty, Product

Experity's one weakness is that occupational medicine isn't a high priority for them. A percentage...

Jun 2024
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CMO

Product

Experity's system is a product for urgent care. Experity EMR isn't perfect, but I don't think that...

Jun 2024
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CMO

Operations

We have put a lot of time and energy into developing our own training platform. My people have never...

Jun 2024
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CMO

Relationship, Value

I think the system's outcomes have improved dramatically since the last merger because Experity now...

Jun 2024
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CMO

Loyalty

Experity has a vision. We know what that vision is, and we can see the vendor's road map for the...

Jun 2024
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CMO

Loyalty, Product, Value

Integration is a priority for our organization. However, that takes time and resources. Someone has...

Jun 2024
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CMO

Loyalty, Value

There are some additional enhancements that are coming out for the system. I think that those...

Jun 2024
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CMO

Loyalty, Product

Experity EMR is probably the easiest EMR to use out there, and its quality is really good. The only...

Jun 2024
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CMO

Product

It would be great for our outside imaging if we had a solution that were better with integration...

Jun 2024
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CIO

Relationship

Experity doesn’t make a huge push to do too much training after someone deploys the solution. That...

Jun 2024
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CIO

Relationship

Experity’s customer support is decent. The challenge is that we have a robust internal team to...

Jun 2024
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CIO

Product

Experity EMR is very good from an urgent care–centric standpoint. That has always been Experity’s...

Jun 2024
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CIO

Loyalty, Relationship

Experity is not very proactive, but they are trying to improve. Communication is the big piece...

Jun 2024
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CIO

Relationship, Product

As far as integration goes, Experity checks off the standards for the big-ticket items, like the lab...

Jun 2024
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CIO

Loyalty

As we get more into this post-COVID-19 world and back into the seasonality of urgent care needing to...

Jun 2024
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CIO

Relationship

Experity is certainly trying to deliver new technology, and when they are focused on the right...

Jun 2024
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Manager

Culture, Relationship

We were very disappointed to find hidden fees behind everything that was not laid out clearly up...

Jun 2024
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Manager

Product

Experity EMR does what Experity said it was going to do, but it isn’t as straightforward as we...

Jun 2024
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Manager

Relationship

The Experity web support stinks. I have never gotten any of my tickets addressed in a timely manner....

Jun 2024
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Manager

Culture, Relationship

I have delved into old claims that weren't followed up on, processed, or worked on with Experity...

Jun 2024
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Manager

Relationship

There are a couple of people who are very helpful with projects and help me understand the system a...

Jun 2024
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Manager

Operations, Product

Our upgrades are automatic, and I'm very happy with the process, but we have had a few issues with...

Jun 2024
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CEO/President

Culture, Relationship

We had an issue with Experity EMR, so we asked Experity for help. Immediately, I got a canned...

May 2024
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CEO/President

Operations

Experity has lots of training courses available on the software, and that is a positive. The quality...

May 2024
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Manager

Operations, Product

Experity EMR is easy to use. Everyone who has used it talks about how clean and simple it is....

May 2024
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Manager

Product

On our primary care and mental health side, we use a different EMR, but the primary care build isn't...

May 2024
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Product

Experity EMR is a decent system for our specialty. It isn't the best system I have used, but it is...

May 2024
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Manager

Relationship

We are having a hard time getting help on things we need from Experity. Overall, they are keeping...

May 2024
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Loyalty, Product

When we first looked at the Experity documentation system from a provider perspective, it looked...

May 2024
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Product

For providers, the documentation in Experity EMR is better than the documentation from other systems...

May 2024
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Manager

Relationship

We integrated our statewide vaccine program into Experity EMR, and somehow, things are not...

May 2024
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Product

Experity has implemented a new scheduler system. That system leaves a bit to be desired. Providers...

May 2024
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Operations

Experity does pretty well in terms of training. We have a regularly scheduled meeting with them. I'm...

May 2024
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Product

From a clinician standpoint, Experity EMR is a bit better than other systems. But Experity’s billing...

May 2024
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Culture

I don't know whether the issue is with Experity EMR or the people working on it. We give our...

May 2024
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VP/Other Executive

Operations, Product

We love that Experity's EMR is specific to urgent care. It is easy to implement even though we, as a...

Apr 2024
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VP/Other Executive

Product

We would love to see more growth in the occupational medicine space in Experity's EMR. And we are...

Apr 2024
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VP/Other Executive

Loyalty, Relationship

Experity will listen to our feedback and take action on it. They are responsive to it. They weren't...

Apr 2024
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VP/Other Executive

Culture, Value

Previously with Experity, all the customers got everything, and everybody was on the same version....

Apr 2024
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CEO/President

Value

Experity is charging a little more for some additional services that I wish they wouldn't. They...

Apr 2024
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CEO/President

Relationship

As in any business, there are unknowns that come up, and several things have occurred in the last...

Apr 2024
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CEO/President

Relationship

There are so many things Experity does that help us in our business and help us achieve the goals we...

Apr 2024
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CEO/President

Loyalty, Relationship

The advantage of working with Experity in the urgent care space is that they really understand the...

Apr 2024
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CEO/President

Loyalty, Relationship

There are a few areas that are not where they need to be in terms of the needs we have in our...

Apr 2024
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CEO/President

Loyalty, Value

Experity had some issues with downtime that cost us some money. Basically, the servers were...

Apr 2024
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CEO/President

Loyalty

There may be other products out there that would be better in the primary care space, like Epic's or...

Apr 2024
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(0)
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CEO/President

Loyalty, Product

Experity EMR is the number-one EMR system that is used by urgent care centers across the country....

Apr 2024
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CEO/President

Relationship, Operations

Experity always provides training resources for us if we need them. They do a pretty good job. They...

Apr 2024
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CEO/President

Relationship, Operations

Some people at Experity are helpful, but they are few and far between, and that is not how things...

Apr 2024
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CEO/President

Value

Experity is charging for a high-quality product, but they aren’t producing a high-quality product....

Apr 2024
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CEO/President

Loyalty

Experity’s billing services were fantastic when we started, but they declined, so we stopped using...

Apr 2024
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CEO/President

Loyalty, Relationship

We have been a satisfied Experity customer for years, but we may just terminate Experity EMR very...

Apr 2024
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CEO/President

Value

We had some charges from Experity pop up, but it shouldn’t have been possible for us to owe that...

Apr 2024
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CEO/President

Product

Experity EMR has some positives to it in terms of how it is tailored toward urgent care. Also, it is...

Apr 2024
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CEO/President

Relationship

Experity’s service is good when we call the tech support team, but the representatives are...

Apr 2024
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CEO/President

Value

I am unaware of any new technology coming from Experity. I don't anticipate them doing anything...

Apr 2024
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CMIO

Loyalty, Relationship

Experity has yet to mention that they are going to get into the generative AI space. They haven't...

Apr 2024
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CMIO

Relationship

Experity’s executives are at the table. They are listening to us say Experity is kind of terrible,...

Apr 2024
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CMIO

Loyalty

Experity is not efficient. We are looking to flip them. We have had more outages with Experity EMR...

Apr 2024
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(0)
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CMIO

Operations

We have had to go to Experity and say we are desperately in need of some resources. We have asked...

Apr 2024
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Manager

Relationship, Product

The good things about Experity EMR have always been its reports and credit card reserves. The bad...

Mar 2024
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Manager

Value

Experity makes their money by charging for every little thing. There is a charge each month for exit...

Mar 2024
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Manager

Operations

Experity's implementation of the system was a disaster. Everything that could go wrong went wrong....

Mar 2024
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Manager

Product

There are two parts to Experity EMR. There is the EMR part and the practice management part. The...

Mar 2024
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Manager

Culture, Relationship

The vendor's credentialing department is horrible. I have asked them many times to find an answer to...

Mar 2024
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(0)
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CEO/President

Relationship

We were giving Experity the information they needed, and the credentialing team was supposed to take...

Jan 2024
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(0)
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CEO/President

Value

Experity is not bringing in the money. When I am losing money, it feels personal. A lot of things...

Jan 2024
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CEO/President

Loyalty, Value

I don’t want Experity to do our billing anymore. I will stay with the credentialing piece and the...

Jan 2024
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CEO/President

Product

I like the EHR. It is efficient, and it is fast. Notes are open and closed daily. There is never an...

Jan 2024
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CEO/President

Relationship

If I am doing something wrong in the system, no one is guiding me in that process. I don’t know...

Jan 2024
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CEO/President

Loyalty

We have been with Experity for a number of years and are still having issues. I had plans that...

Jan 2024
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CEO/President

Relationship

Experity has never told me about an escalation path for things. I don't want to get to the point...

Jan 2024
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CEO/President

Value

Experity charges for everything, even the things I ask them not to charge for. Experity wrongfully...

Jan 2024
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CEO/President

Operations

I was already familiar with the medical part of the system, so Experity didn't train me on that....

Jan 2024
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CEO/President

Relationship

Experity’s proactivity is horrible. I have gone through several success managers. One was actually...

Jan 2024
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CEO/President

Value

I have been very disappointed with Experity, and I have kept my cool, but I am starting to put my...

Jan 2024
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CEO/President

Relationship

As far as support is concerned, we really haven't had the need to get a lot of support for the EHR....

Jan 2024
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CEO/President

Product

Experity EMR is way better than the system we had before. The ease of use for the end user is...

Jan 2024
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CEO/President

Relationship, Operations

We are part of a larger organization, so we probably got better onboarding for Experity EMR than...

Jan 2024
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CEO/President

Relationship, Operations

The onboarding support for Experity EMR during the transition and after the initial period was not...

Jan 2024
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CEO/President

Relationship, Product

The practice management and RCM sides of Experity EMR are lacking from a production standpoint. The...

Jan 2024
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CEO/President

Relationship

Most of the time when I call Experity’s support team, they have no idea what I'm talking about, so...

Jan 2024
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CEO/President

Relationship

There are some practices in our organization that want to integrate other products, and there has...

Jan 2024
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(0)
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CEO/President

Value

For the price point and functionality that Experity EMR has, especially in urgent care, the system...

Jan 2024
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(0)
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CEO/President

Relationship, Product

The correspondence I have had with leadership within Experity and with our CSM is very promising...

Jan 2024
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(0)
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CEO/President

Relationship

We don’t really need to engage with the executives from Experity because everything has been running...

Jan 2024
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(0)
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CEO/President

Product

We like the quick clicks in Experity EMR. Specifically, the system has a physician exam template and...

Jan 2024
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(0)
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CEO/President

Product

Experity has integrated x-ray and lab core features with an upgraded ability for multiple staff...

Jan 2024
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(0)
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CEO/President

Product

We would like Experity to integrate with local healthcare systems for access to a patient’s chart...

Jan 2024
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(0)
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CEO/President

Relationship

Sometimes we have to wait a bit to get to the support person. In a perfect scenario, we would have...

Jan 2024
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Director

Relationship

Our relationship with Experity is good. We have no issues with the company or its leadership. They...

Jan 2024
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Director

Relationship

Our relationship with Experity has become tepid, so it is not good or bad. We are becoming just...

Jan 2024
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Director

Relationship, Product

Practice Velocity is the best of the best for what it does for urgent care. It is an easy EMR for...

Jan 2024
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Director

Relationship

Sometimes, I think that Experity doesn’t beta test their updates. They cut things loose, and there...

Jan 2024
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Director

Value

Experity charges for everything, like every time we create an appointment log or a chart for a...

Jan 2024
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Director

Relationship

The bigger Experity becomes, the more watered down their information personnel become, and we see...

Jan 2024
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Director

Value

There are some things that Practice Velocity doesn’t integrate with because of back-end purposes,...

Jan 2024
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Manager

Product

When sending claims, I get explanations of reimbursement sent back saying the transcripts or medical...

Dec 2023
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COO

Value

The vendor doesn’t charge for every little thing; they just charge for the big stuff and add-ons. We...

Nov 2023
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COO

Operations

With Experity, we got a lot of training at the beginning. When we took over a process internally, we...

Nov 2023
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COO

Relationship

With Experity, the support people are great. Whenever we call in, they work to get us answers. I...

Nov 2023
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COO

Relationship

I love the teleradiology group from Experity. They are very responsive, and the product is great....

Nov 2023
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(0)
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COO

Loyalty, Relationship, Product

When we bought the product, it was the best one out there. If we had to do things over again, we...

Nov 2023
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COO

Loyalty

We want to switch away from Experity for a few different reasons. The reporting system is a bit...

Nov 2023
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(0)
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COO

Product

The vendor has codes in the product that they are unwilling to change. We don't have a particular...

Nov 2023
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COO

Relationship

For the billing portion, Experity needs to be more on top of things. I'm not sure what the issue is....

Nov 2023
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(0)
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COO

Relationship

When our A/R was rocketing up, the person in charge of everything never responded to one of my...

Nov 2023
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(0)
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Manager

Relationship, Product

Practice Velocity definitely goes down a lot more often than other systems do. Experity usually...

Oct 2023
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(0)
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Manager

Relationship

Experity has long office hours for their support team. The support team is pretty available by...

Oct 2023
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Manager

Relationship

Experity’s management takes a long time to get back to me, and usually, it can be days before I get...

Oct 2023
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Manager

Product

There are other products that may be better competitors for Practice Velocity. Experity is a little...

Oct 2023
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Manager

Operations

Experity doesn't take the time to do training, but they do have a great database of resources that I...

Oct 2023
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CFO

Value

The patient portal in Practice Velocity is terrible. The vendor needs some open architecture so that...

Oct 2023
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CFO

Relationship, Product

When Experity added new management team members, they said that they were going to come in and...

Oct 2023
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CFO

Product

Experity's core on-demand episodic visit is very good for run-of-the-mill clinical visits. However,...

Oct 2023
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CFO

Relationship

As Experity has grown, they have started using a ticketing system for their support. That is pretty...

Oct 2023
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COO

Culture

Experity was extremely transparent in the beginning. They told us we could do certain things, but...

Aug 2023
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COO

Value

Experity has a tendency to charge for every little thing. We feel like everything should be included...

Aug 2023
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COO

Operations

Experity’s implementation team was top notch. We had no problems. They were extremely transparent...

Aug 2023
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COO

Relationship, Operations

Experity provides updates and training materials constantly. Our customer service success manager...

Aug 2023
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COO

Product

Experity, given that they have an urgent care EMR, should be using an engagement marketing platform....

Aug 2023
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COO

Product

We would like to see Experity offer insurance verification. It is just so critical. Practice...

Aug 2023
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