Experity EMR (Urgent Care) Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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CEO/President

Relationship

We were giving Experity the information they needed, and the credentialing team was supposed to take...

Jan 2024
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CEO/President

Value

Experity is not bringing in the money. When I am losing money, it feels personal. A lot of things...

Jan 2024
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CEO/President

Loyalty, Value

I don’t want Experity to do our billing anymore. I will stay with the credentialing piece and the...

Jan 2024
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CEO/President

Product

I like the EHR. It is efficient, and it is fast. Notes are open and closed daily. There is never an...

Jan 2024
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CEO/President

Relationship

If I am doing something wrong in the system, no one is guiding me in that process. I don’t know...

Jan 2024
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CEO/President

Loyalty

We have been with Experity for a number of years and are still having issues. I had plans that...

Jan 2024
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CEO/President

Relationship

Experity has never told me about an escalation path for things. I don't want to get to the point...

Jan 2024
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CEO/President

Value

Experity charges for everything, even the things I ask them not to charge for. Experity wrongfully...

Jan 2024
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CEO/President

Operations

I was already familiar with the medical part of the system, so Experity didn't train me on that....

Jan 2024
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CEO/President

Relationship

Experity’s proactivity is horrible. I have gone through several success managers. One was actually...

Jan 2024
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CEO/President

Value

I have been very disappointed with Experity, and I have kept my cool, but I am starting to put my...

Jan 2024
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CEO/President

Relationship

As far as support is concerned, we really haven't had the need to get a lot of support for the EHR....

Jan 2024
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CEO/President

Product

Experity EMR is way better than the system we had before. The ease of use for the end user is...

Jan 2024
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CEO/President

Relationship, Operations

We are part of a larger organization, so we probably got better onboarding for Experity EMR than...

Jan 2024
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CEO/President

Relationship, Operations

The onboarding support for Experity EMR during the transition and after the initial period was not...

Jan 2024
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CEO/President

Relationship, Product

The practice management and RCM sides of Experity EMR are lacking from a production standpoint. The...

Jan 2024
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CEO/President

Relationship

Most of the time when I call Experity’s support team, they have no idea what I'm talking about, so...

Jan 2024
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CEO/President

Relationship

There are some practices in our organization that want to integrate other products, and there has...

Jan 2024
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CEO/President

Value

For the price point and functionality that Experity EMR has, especially in urgent care, the system...

Jan 2024
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CEO/President

Relationship, Product

The correspondence I have had with leadership within Experity and with our CSM is very promising...

Jan 2024
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CEO/President

Relationship

We don’t really need to engage with the executives from Experity because everything has been running...

Jan 2024
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CEO/President

Product

We like the quick clicks in Experity EMR. Specifically, the system has a physician exam template and...

Jan 2024
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CEO/President

Product

Experity has integrated x-ray and lab core features with an upgraded ability for multiple staff...

Jan 2024
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CEO/President

Product

We would like Experity to integrate with local healthcare systems for access to a patient’s chart...

Jan 2024
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CEO/President

Relationship

Sometimes we have to wait a bit to get to the support person. In a perfect scenario, we would have...

Jan 2024
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Director

Relationship

Our relationship with Experity is good. We have no issues with the company or its leadership. They...

Jan 2024
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Director

Relationship

Our relationship with Experity has become tepid, so it is not good or bad. We are becoming just...

Jan 2024
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Director

Relationship, Product

Practice Velocity is the best of the best for what it does for urgent care. It is an easy EMR for...

Jan 2024
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Director

Relationship

Sometimes, I think that Experity doesn’t beta test their updates. They cut things loose, and there...

Jan 2024
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Director

Value

Experity charges for everything, like every time we create an appointment log or a chart for a...

Jan 2024
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Director

Relationship

The bigger Experity becomes, the more watered down their information personnel become, and we see...

Jan 2024
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Director

Value

There are some things that Practice Velocity doesn’t integrate with because of back-end purposes,...

Jan 2024
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Manager

Product

When sending claims, I get explanations of reimbursement sent back saying the transcripts or medical...

Dec 2023
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COO

Value

The vendor doesn’t charge for every little thing; they just charge for the big stuff and add-ons. We...

Nov 2023
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COO

Operations

With Experity, we got a lot of training at the beginning. When we took over a process internally, we...

Nov 2023
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COO

Relationship

With Experity, the support people are great. Whenever we call in, they work to get us answers. I...

Nov 2023
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COO

Relationship

I love the teleradiology group from Experity. They are very responsive, and the product is great....

Nov 2023
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COO

Loyalty, Relationship, Product

When we bought the product, it was the best one out there. If we had to do things over again, we...

Nov 2023
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COO

Loyalty

We want to switch away from Experity for a few different reasons. The reporting system is a bit...

Nov 2023
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COO

Product

The vendor has codes in the product that they are unwilling to change. We don't have a particular...

Nov 2023
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COO

Relationship

For the billing portion, Experity needs to be more on top of things. I'm not sure what the issue is....

Nov 2023
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COO

Relationship

When our A/R was rocketing up, the person in charge of everything never responded to one of my...

Nov 2023
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Manager

Relationship, Product

Practice Velocity definitely goes down a lot more often than other systems do. Experity usually...

Oct 2023
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Manager

Relationship

Experity has long office hours for their support team. The support team is pretty available by...

Oct 2023
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Manager

Relationship

Experity’s management takes a long time to get back to me, and usually, it can be days before I get...

Oct 2023
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Manager

Product

There are other products that may be better competitors for Practice Velocity. Experity is a little...

Oct 2023
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Manager

Operations

Experity doesn't take the time to do training, but they do have a great database of resources that I...

Oct 2023
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CFO

Value

The patient portal in Practice Velocity is terrible. The vendor needs some open architecture so that...

Oct 2023
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CFO

Relationship, Product

When Experity added new management team members, they said that they were going to come in and...

Oct 2023
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CFO

Product

Experity's core on-demand episodic visit is very good for run-of-the-mill clinical visits. However,...

Oct 2023
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CFO

Relationship

As Experity has grown, they have started using a ticketing system for their support. That is pretty...

Oct 2023
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COO

Culture

Experity was extremely transparent in the beginning. They told us we could do certain things, but...

Aug 2023
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COO

Value

Experity has a tendency to charge for every little thing. We feel like everything should be included...

Aug 2023
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COO

Operations

Experity’s implementation team was top notch. We had no problems. They were extremely transparent...

Aug 2023
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COO

Relationship, Operations

Experity provides updates and training materials constantly. Our customer service success manager...

Aug 2023
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COO

Product

Experity, given that they have an urgent care EMR, should be using an engagement marketing platform....

Aug 2023
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COO

Product

We would like to see Experity offer insurance verification. It is just so critical. Practice...

Aug 2023
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VP/Other Executive

Relationship

The vendor's tier-one help desk isn't as helpful as our internal help desk. If I were a single...

Apr 2023
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VP/Other Executive

Loyalty, Product

We recently experienced some frustration with a pause in the system's functionality improvements....

Apr 2023
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VP/Other Executive

Relationship

We have open communication with the vendor. They hear us.

Apr 2023
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VP/Other Executive

Culture, Relationship

When it comes to making promises, the vendor is pretty conscientious about what their goal is versus...

Apr 2023
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VP/Other Executive

Product

The product is pretty reliable.

Apr 2023
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VP/Other Executive

Product

The product is missing some functionality in its new ePrescription feature. Its old ePrescription...

Apr 2023
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VP/Other Executive

Loyalty, Product

There are some things related to content and words that we have worked with the vendor to improve....

Apr 2023
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VP/Other Executive

Product

We use provider work cues to show what providers need to do for patients. There is no alert on the...

Apr 2023
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CEO/President

Product

We have quite a lot of locums, people that fill in for a few days or a week, and it doesn't make...

Apr 2023
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CEO/President

Product

We are happy with Practice Velocity. I would buy it again because it is pretty seamless and is also...

Apr 2023
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CEO/President

Relationship

I have regular meetings with my Experity contact where I convey any suggestions or difficulties we...

Apr 2023
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CEO/President

Value

By and large, Experity does not nickel-and-dime. The only thing is the CAQH renewal every 90 days;...

Apr 2023
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CEO/President

Operations

Practice Velocity is geared toward urgent care. The ease of use is what stands out. It is very easy...

Apr 2023
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CEO/President

Product

We would like integration with pharmacy checks, such as a hyperlink to look at controlled...

Mar 2023
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CEO/President

Relationship, Operations, Product

Experity has done physical exam templates that give us quick physical exams. Those have been very...

Mar 2023
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Director

Relationship

We have been with Experity for a while, and our representatives have been very knowledgeable. Our...

Mar 2023
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Director

Loyalty, Product

Practice Velocity is very user friendly; however, we are having challenges with the product’s...

Mar 2023
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CEO/President

Relationship

We have regular meetings with Experity to discuss problems and concerns we identify, and that is...

Mar 2023
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CEO/President

Operations, Product

The integration was a bit of a challenge. We had to do some workarounds, and those were not terrible...

Mar 2023
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CEO/President

Product

All our users have experienced random sluggishness and issues. Maybe that is because we try to click...

Mar 2023
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CEO/President

Loyalty

We went with Practice Velocity because a lot of people were on it. I used the old Practice Velocity...

Mar 2023
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