ezCAC Comments

 

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Current Time Inside Cache Tag Helper: 9/20/2020 5:15:44 AM and Model.EvProductId = 91211

Commentary Summary

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User Commentary

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Manager

Functionality and Upgrades

ezCAC is getting more complicated, so ezDI should meet with the coding department now that they have...

Aug 2020
 Helpful

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Manager

Relationship

We have a direct contact that we speak to on a regular basis, and it is easy to reach that person. I...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

ezCAC is working very well from a coding point of view. The best thing that we like is ezDI's...

Aug 2020
 Helpful

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Manager

Service and Support

Moving to ezCAC was such a smooth move. ezDI was on top of every single thing. Because I was part of...

Aug 2020
 Helpful

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Manager

Other Observations & Comments

ezCAC is a coding product that our coders are using. We just have it in case things get bad so that...

Aug 2020
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Manager

Functionality and Upgrades

During the COVID-19 crisis, ezDI incorporated the code in reimbursement and in invalid to waive....

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

Our people don’t like the way the documents in the system look. Our people will usually open the...

Jul 2019
 Helpful

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Manager

Implementation and Training

The NLP engine misses some obvious diagnoses. For example, on x-ray reports, if the final diagnosis...

Jul 2019
 Helpful

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Manager

Other Observations & Comments

The holdups that we are experiencing are on our end. Anything that is lacking in the tool and the...

Jul 2019
 Helpful

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Manager

Other Observations & Comments

ezDI can integrate their tool with other tools, but they need certain things from our IT department...

Jul 2019
 Helpful

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Manager

Implementation and Training

I have several coders who work remotely, so they obviously couldn’t be on-site when the trainer was...

Jul 2019
 Helpful

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Manager

Future Outlook

We haven’t had any upgrades yet. ezDI told me that, with the upgrade they are working on, we will be...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

The product quality is very good. If we used ezCAC correctly, it would have the potential to have a...

Jul 2019
 Helpful

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Manager

Service and Support

I really want to stress that ezDI has done everything humanly possible to make things work for us...

Jul 2019
 Helpful

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Manager

Relationship

Our VP is in touch with ezDI’s executives, and my director has been in contact with one of the...

Jul 2019
 Helpful

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Manager

Future Outlook

Our CMI has increased. We are raising the budgeting CMI for the next fiscal year based on the...

Jul 2019
 Helpful

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Manager

Interfacing and Integration

The tool is easy to integrate with. The difficulties are on our end. The problem is that we have so...

Jul 2019
 Helpful

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Manager

Other Observations & Comments

I don’t see my satisfaction level changing unless something really drastic happened on ezDI's end.

Jul 2019
 Helpful

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Manager

Lessons Learned

The tool is really not a timesaver for us. ezCAC nails things in terms of engineering and knowledge,...

Jul 2019
 Helpful

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Manager

Service and Support

We originally looked at ezCAC several years ago. ezDI took over our transcription service, and the...

Jul 2019
 Helpful

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Director

Functionality and Upgrades

We have tried to get our quality department to tap into the system and use it as well, but we...

Jul 2019
 Helpful

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Director

Functionality and Upgrades

ezDI constantly improves the product based on customer requests. ezDI does quarterly updates, and...

Jul 2019
 Helpful

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Director

Service and Support

ezDI's support people typically respond by email within minutes. Their service is absolutely...

Jul 2019
 Helpful

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Director

Functionality and Upgrades

We are capturing more codes with ezCAC than we were before, and the system picks up on things that...

Jul 2019
 Helpful

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Director

Service and Support

I don't have any complaints. I didn't see any issues with the implementation, and ezDI was a great...

Jul 2019
 Helpful

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Director

Functionality and Upgrades

Our staff members say the reports are hard to read.

Jul 2019
 Helpful

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Director

Implementation and Training

We were not trained on how to use the system to its fullest extent. We are hopeful that future...

Jul 2019
 Helpful

 or  to see details.

Director

Implementation and Training

ezCAC is easy to train on and very self explanatory.

Jun 2019
 Helpful

 or  to see details.

Director

Implementation and Training

ezDI was on-site with us during implementation, so we were side by side. Currently, ezDI does not...

Jun 2019
 Helpful

 or  to see details.

Director

Service and Support

We like ezDI because they have excellent customer service. A call or an email gets a response...

Jun 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

ezDI did a big update, and now we have flags for all of our patient-safety indicators. That has been...

Jun 2019
 Helpful

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Director

Functionality and Upgrades

Cost and customer service were the two biggest factors in choosing to switch to ezDI. We looked at a...

May 2019
 Helpful

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Director

Service and Support

I feel like we are still in the implementation stage with ezCAC, but that is because we launched a...

May 2019
 Helpful

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Director

Implementation and Training

Our coders had to work through a learning curve for ezCAC because our previous solutions have been...

May 2019
 Helpful

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VP/Other Executive

Service and Support

We have worked through any issues we have had with the product, and now the feedback we give is...

Mar 2018
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I wish ezDI did their billing differently. I hate not seeing what is around the corner. I keep...

Mar 2018
 Helpful

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VP/Other Executive

Relationship

ezDI has done a good job asking for our feedback. They ask us what they can do for us and what we...

Mar 2018
 Helpful

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