AGS Health Computer Assisted Coding (CAC) Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship, Value
AGS Health does well with their customer service. If I ask for something, they say yes and ask...
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Product
AGS Health could improve the product by having a coding management dashboard to make it easier for...
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Product
AGS Health needs to have a tool for grouping standalone encounters so that we can test things. That...
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Product, Value
The system is easy to learn, and the automated suggestions and codes have made a huge impact.
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Relationship
AGS Health jumps through hoops for us. Anytime we need anything, we can just email them, and they...
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Culture
I don’t know that AGS Health had everything built when they sold the solution to us. They sold it to...
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Operations, Product, Value
I would not be very likely to recommend the system to others because we don’t have it up and going...
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Product
I would like to see more resources integrated for the coders as well as the ability to query...
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Relationship
I am extremely satisfied with both the technology and the support that surrounds the product. The...
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Relationship, Product
The accuracy of the coding is still a work in progress, but it is better all the time. We are very...
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Operations, Product
We love the ease of use. The system is not hard to learn, though if the end users have ever used a...
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Operations
I always want everything to be faster, so I would have loved for the implementation of the system to...
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Loyalty
The vendor has been able to customize things to our needs while still providing a solid,...
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Loyalty, Relationship
As a vendor, AGS Health is very responsive and very reliable. Theirs is a very collaborative...
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Operations, Product
There have been very few issues with the product after the go-live, and the vendor has been...
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Relationship
AGS Health is a great company to work with. They have great solutions and significant value. I would...
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Relationship
I can't say enough good things about AGS Health. They acquired EZDI in 2021, and there has been no...
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Relationship
In the last year, EZDI was acquired by AGS Health. AGS Health has made a few tweaks here and there...
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Product, Value
AGS Health Computer Assisted Coding completely transformed how we code cases in terms of speed and...
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Product
The product automatically updates. We don't even see updates unless we notice a little tweak or...
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Product
It is cumbersome to assign more specific ICD-10 codes with the product. I wish that it would...
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Loyalty, Value
I would probably not buy this product again. If we could have afforded the higher-end products from...
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Product
The solution is definitely picking things up based on words in the documentation. The solution...
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Product
Our coder's productivity is excellent, but it is hard to truly compare without knowing what my...
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Relationship
With AGS Health, whoever we get in touch with can solve our issues. AGS Health is definitely willing...
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Product
There are some shortages in AGS Health's product compared to other products out there, particularly...
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Relationship
We were with the vendor prior to AGS Health taking over. The small-town feel is lost when a smaller...
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Product
The product is good. I have seen another product in action, and I wouldn't want to compare AGS...
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Product
Part of the analytics side lacks reporting we would like to see to get more of a deeper dive into...
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Relationship, Operations, Product
When we want functionality, we can talk with the vendor's code writers to see whether the...
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