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FinThrive Payment Estimator
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Dustin Cragun
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Patient Access 2021: How Well Do Enterprise EMR Vendors Meet Organization Needs?
Patient Access 2021:
How Well Do Enterprise EMR Vendors Meet Organization Needs?
December 2021
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User Commentary

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Manager

Product

FinThrive's system is a financial assistance platform and is based on family size, so we include our...

Feb 2023
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(0)
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Manager

Relationship

I don't have any issues getting access. Anytime I reach out for customer support, I get a response....

Feb 2023
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Manager

Relationship

FinThrive has been proactive with certain changes and laws that have come up, and they have sent us...

Feb 2023
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(0)
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Manager

Relationship, Value

FinThrive addresses issues right away, whether they are phone issues or things we send in for web...

Feb 2023
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(0)
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Manager

Operations

The vendor has training material on the actual platform. It is accessible to any of our users. It is...

Feb 2023
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Director

Operations

In their implementation services, the vendor is lacking in their ability to meet milestones that...

Oct 2022
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Director

Relationship

The vendor’s service is very reactive. We are the ones pointing out issues and bringing forward...

Oct 2022
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(0)
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Director

Product

TransUnion ClearIQ is pretty sophisticated, and the system has a lot of logic and files. I have used...

Aug 2022
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(0)
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Director

Relationship

We speak regularly with FinThrive. The vendor's service for TransUnion Clear IQ is definitely...

Aug 2022
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(0)
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Director

Relationship, Product

TransUnionClearIQ’s logic is very accurate, and that is important for patient engagement and for...

Aug 2022
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(0)
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Director

Relationship

Everyone in our facility that uses TransUnion ClearIQ is very pleased with it. FinThrive is an...

Aug 2022
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(0)
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Director

Relationship, Operations

We implemented TransUnion ClearIQ in another area, and that went well. We had some questions, but...

Aug 2022
||
(0)
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Manager

Product

We have things we have put into the system and whatnot, but we haven't had an upgrade from the...

Aug 2022
||
(0)
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Manager

Operations

FinThrive had a good group of people on the implementation team who were basically providing...

Aug 2022
||
(0)
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Manager

Relationship

FinThrive has been good at some parts of keeping their promises, but not so much in other areas. It...

Aug 2022
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(0)
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Manager

Culture

FinThrive didn’t do a stellar job of creating their contract database based on our terms and fee...

Aug 2022
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(0)
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Manager

Product

The product is a good product. It works well when it is built well.

Aug 2022
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(0)
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Manager

Relationship

Since FinThrive has taken over, the support has dwindled. We don't get as good of service as we used...

Aug 2022
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(0)
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Manager

Culture, Relationship

TransUnion Healthcare needs to make sure that their customers are covered in the event that there is...

Aug 2022
||
(0)
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Manager

Operations

The implementation of the product was seamless. FinThrive provides training, and if we have...

Aug 2022
||
(0)
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Manager

Product

We are struggling a little with some of the reporting. The reports are not the same. Before, we...

Aug 2022
||
(0)
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Manager

Relationship

FinThrive is always on top of everything. When we do find issues with the product, like pulling over...

Aug 2022
||
(0)
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Manager

Product

Like with any system, there is room for improvement in TransUnion ClearIQ. The vendor could be more...

Aug 2022
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(0)
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Manager

Relationship

When recent new bills were passed, FinThrive worked with us to get the verbiage and items that we needed....

Aug 2022
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(0)
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Director

Loyalty

Our transition to FinThrive's system has been fairly seamless. We already had a process in place...

Jul 2022
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(0)
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Director

Operations

Our implementation of the system was very fast. We had frequent calls with the vendor while we were...

Jul 2022
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(0)
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Director

Culture, Relationship

We communicate with the vendor, and they keep the system updated. They reach out to us when our...

Jul 2022
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(0)
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Director

Product

The solution is pretty straightforward. It uses a rolling year's worth of data from us. If we put in...

Jul 2022
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(0)
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Director

Loyalty

We have been very happy with the solution, and we have recommended it to others. We are expanding...

Jul 2022
||
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Related Articles
Article
KLAS article icon
Evaluating Enterprise EMR Vendors in the Patient Access Market
14 December 21    |   Dustin Cragun and Alex McIntosh
Our Patient Access 2021 report shares organizations’ perceptions of how well positioned their enterprise EMR vendors are to deliver patient access functionality.



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