Commentary Summary
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User Commentary
Product
FinThrive's system is a financial assistance platform and is based on family size, so we include our...
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Relationship
I don't have any issues getting access. Anytime I reach out for customer support, I get a response....
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Relationship
FinThrive has been proactive with certain changes and laws that have come up, and they have sent us...
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Relationship, Value
FinThrive addresses issues right away, whether they are phone issues or things we send in for web...
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Operations
The vendor has training material on the actual platform. It is accessible to any of our users. It is...
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Operations
In their implementation services, the vendor is lacking in their ability to meet milestones that...
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Relationship
The vendor’s service is very reactive. We are the ones pointing out issues and bringing forward...
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Product
TransUnion ClearIQ is pretty sophisticated, and the system has a lot of logic and files. I have used...
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Relationship
We speak regularly with FinThrive. The vendor's service for TransUnion Clear IQ is definitely...
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Relationship, Product
TransUnionClearIQ’s logic is very accurate, and that is important for patient engagement and for...
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Relationship
Everyone in our facility that uses TransUnion ClearIQ is very pleased with it. FinThrive is an...
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Relationship, Operations
We implemented TransUnion ClearIQ in another area, and that went well. We had some questions, but...
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Product
We have things we have put into the system and whatnot, but we haven't had an upgrade from the...
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Operations
FinThrive had a good group of people on the implementation team who were basically providing...
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Relationship
FinThrive has been good at some parts of keeping their promises, but not so much in other areas. It...
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Culture
FinThrive didn’t do a stellar job of creating their contract database based on our terms and fee...
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Product
The product is a good product. It works well when it is built well.
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Relationship
Since FinThrive has taken over, the support has dwindled. We don't get as good of service as we used...
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Culture, Relationship
TransUnion Healthcare needs to make sure that their customers are covered in the event that there is...
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Operations
The implementation of the product was seamless. FinThrive provides training, and if we have...
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Product
We are struggling a little with some of the reporting. The reports are not the same. Before, we...
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Relationship
FinThrive is always on top of everything. When we do find issues with the product, like pulling over...
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Product
Like with any system, there is room for improvement in TransUnion ClearIQ. The vendor could be more...
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Relationship
When recent new bills were passed, FinThrive worked with us to get the verbiage and items that we needed....
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Loyalty
Our transition to FinThrive's system has been fairly seamless. We already had a process in place...
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Operations
Our implementation of the system was very fast. We had frequent calls with the vendor while we were...
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Culture, Relationship
We communicate with the vendor, and they keep the system updated. They reach out to us when our...
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Product
The solution is pretty straightforward. It uses a rolling year's worth of data from us. If we put in...
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Loyalty
We have been very happy with the solution, and we have recommended it to others. We are expanding...
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