Pelitas iPAS
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Service and Support
The vendor has been really good to work with. They are very busy right now, especially in merging...
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Service and Support
The vendor has a ticket system, so if we have an issue, we put in a ticket, and someone reviews the...
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Relationship
The FinThrive acquisition has been uneventful. Nothing good or bad has really happened. I have...
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Functionality and Upgrades
We like the estimator and use it quite a bit; that functionality works pretty well. We also have a...
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Future Outlook
In the new platform, there are going to be a lot of upgrades based on the feedback that the vendor...
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Implementation and Training
The vendor has training videos in their product that were really helpful in the beginning. But as...
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Functionality and Upgrades
We don't use FinThrive's system for authorization. The product has had the ability to do...
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Service and Support
Ever since the vendor became FinThrive, we have experienced support issues. However, we have a...
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Implementation and Training
We had some issues with our implementation. Our implementation manager was really bad. Without our...
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Relationship
FinThrive's folks seem to be very rushed. They may have too many clients and too many irons in the...
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Relationship
We received really good support from PELITAS before they merged. Ever since the vendor changed to...
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Functionality and Upgrades
FinThrive does our front-end eligibility, so our folks use the product when they are registering...
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Relationship
The vendor's upgrade has more kinks than we anticipated. Historically, we have been very pleased...
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Relationship
The vendor lets us know if things are going to be down or if things are going to have updates. I...
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Functionality and Upgrades
Pelitas iPAS is easy and user friendly, and it has very good tracking and reports. When we ask for a...
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Functionality and Upgrades
The preauthorization functionality didn’t work for us in some areas. Everybody wants something a...
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Service and Support
The vendor’s support is good. We have meetings all the time with PELITAS. We are dealing with the...
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Relationship
PELITAS just sold out to nThrive. I am hesitant because we have had frustrations in the past with an...
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ROI / Cost (care and feeding)
There are things that are part of the package, but we still get charged for them.
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Relationship
We had a great team lead from the vendor, but that person moved on, and their replacement has been...
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Service and Support
When the customer service and assistance are actually there, Pelitas iPAS is a good product. But...
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Interfacing and Integration
We are supposed to have a bidirectional interface that we can build. We have been waiting for the...
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Functionality and Upgrades
I really like PELITAS' product because it is very user friendly and we can create a patient estimate...
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Implementation and Training
PELITAS offers training online, so any of my staff members can do training at any time.
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Relationship
It is a joy working with PELITAS; we have a very good relationship. I have regular calls with my...
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ROI / Cost (care and feeding)
No news is good news. PELITAS hasn't done anything better, and they are not doing anything worse,...
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Service and Support
I would like to see better support from PELITAS. The vendor’s support model is subpar, and we are...
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Relationship
We meet regularly with PELITAS, and they engage with us from a client-relations standpoint. We don't...
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Functionality and Upgrades
I find iPAS to be very easy to use. It has lowered our error rate greatly. iPAS has great...
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Relationship
I really love PELITAS. They are so good to work with, and they communicate with us effectively. We...
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Future Outlook
PELITAS has a lot going on right now. They have some new services that they are trying to build and...
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Service and Support
When it comes to dealing with tickets, the vendor isn't as timely as they used to be.
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Functionality and Upgrades
We have had some issues with new versions of the system where certain things aren't as easy to read...
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Relationship
PELITAS is doing well. We had a few bugs with our initial price estimator tools, but the vendor's...
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ROI / Cost (care and feeding)
Our registration accuracy is really great with the product. We are doing better than we ever have....
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Functionality and Upgrades
We would like a system that we could use on the front end of a certain specialty to more efficiently...
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Other Observations & Comments
There has been some discussion about standardizing a system across our health system. That would...
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Relationship
When there is a problem, we can call PELITAS’ tech team. If something strange happens on the screen,...
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Functionality and Upgrades
When a little glitch comes up that says that the system can’t respond at that time, the glitch puts...
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Functionality and Upgrades
The product is very user friendly, and the vendor has some new solutions that we are looking to add...
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ROI / Cost (care and feeding)
We feel like we are getting charged for overages with the tier of services that we receive. What we...
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Functionality and Upgrades
I believe that PELITAS is undergoing a transition because our representative mentioned something...
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Relationship
Communication has really dropped off from PELITAS, and the handoff wasn't very good between our old...
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Relationship
PELITAS worked through the different rules of what we needed. We modified some things. The vendor...
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Service and Support
When there were issues, the turnaround was pretty quick. However, a few people have left PELITAS...
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Interfacing and Integration
We have a lot of challenges with our registration system because there isn't integration between...
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Functionality and Upgrades
We love the estimator. It has increased our copayments by a significant amount. As far as...
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Functionality and Upgrades
With the QA functionality, we have to build a bunch of rules in the beginning. We put in the hard...
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Relationship
I would like to see more communication about the changes that are coming with the next update.
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Relationship
The vendor has an intake manager solution and self-registration. They really stay current in the industry....
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Functionality and Upgrades
I use iPAS to check for eligibility, and the system works fine. There are some days when I am trying...
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Relationship
I have only had one issue with getting something in a timely manner. Normally, we make a request,...
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ROI / Cost (care and feeding)
We spend quite a bit monthly with PELITAS. We pay for overages even though PELITAS has tried to work...
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Other Observations & Comments
iPAS' last update didn't come with a lot of change, so PELITAS didn't have to do anything other than...
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Implementation and Training
PELITAS will schedule any type of Webex training for me. They sometimes offer person-to-person training....
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Functionality and Upgrades
Our end users don't understand the system. It is hard for them to use. There are multiple ways for...
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Implementation and Training
The vendor updated their website. When we started with the system, we could go to the vendor's...
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Relationship
We have a project manager from PELITAS who is very good. There have been a lot of situations where...
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Lessons Learned
Whether I would recommend this product to a friend would depend on how good of a friend they were....
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Service and Support
The product is currently part of our long-term plans. However, it wouldn't be if we were basing our...
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Service and Support
The system's turnaround time has been an issue for us. We have to keep addressing issues with the...
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ROI / Cost (care and feeding)
The vendor has given us some credits when their things haven't functioned the way that they should...
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Relationship
Since the vendor merged with PELITAS, we haven't been able to talk to anyone.
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Service and Support
Getting the product installed was really easy, but getting the vendor to fix the errors that have...
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Interfacing and Integration
We have a small window of time to reach a lot of our integration and interoperability goals....
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Service and Support
With the way that the industry is going right now, the product's authorization portion will become...
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Relationship
The vendor's executives are good when I talk to them. However, the system has changed hands enough...
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Service and Support
PELITAS has gone through some growing pains. They have grown a little, and with that growth, there...
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Implementation and Training
PELITAS doesn't have a good project plan now compared to what they used to offer with their...
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Implementation and Training
The training that PELITAS did for the staff was very organized and flowed well.
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Functionality and Upgrades
I love the concept of iPAS, but there have been some growing pains with the company's new version....
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ROI / Cost (care and feeding)
PELITAS has started to charge for every little thing. There are more charges that sneak up on us now...
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Other Observations & Comments
Our future satisfaction depends on whether the vendor can get us up on the new version of the...
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Functionality and Upgrades
With the exception of PELITAS' estimate tool, we are very pleased with them. However, we have...
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Win/Loss - Why they were selected (by current clients)
We selected iPAS as our patient access product because of the system's price.
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Implementation and Training
Our implementation of iPAS didn't go well, but we have moved past that.
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Implementation and Training
We had an upgrade with iPAS, and the vendor told us it was coming in advance. It was pretty seamless...
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ROI / Cost (care and feeding)
There is no talk of changing from iPAS, but there is a bit of caution because of nThrive purchasing...
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Implementation and Training
When we went live with iPAS, we had a lot of hand-holding because PELITAS wanted the product to...
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Functionality and Upgrades
I like iPAS, and it is very user friendly. We have people at our organization who have taught...
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Relationship
PELITAS has a bit of delay getting back to us, but we hear from the same individual we always work...
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Other Observations & Comments
nThrive bought PELITAS, so we are hoping that our service doesn't change because we just got the...
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Interfacing and Integration
The integration capabilities of iPAS are working as designed; we have very few issues with the interface....
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Functionality and Upgrades
We were bringing up iPAS in some of our offices, and we had to redo some things and think through...
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Implementation and Training
I subscribe to PELITAS’ user menu, and they push out videos. That is something they started not too...
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ROI / Cost (care and feeding)
PELITAS is not charging us for every little thing. If we wanted to turn on a rule, turn off a rule,...
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ROI / Cost (care and feeding)
PELITAS avoids charging for every little thing. They work well with us when it comes to pricing.
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Functionality and Upgrades
There are some areas in the system where the vendor has an opportunity to improve. They need to take...
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Service and Support
The vendor's support teams have been fine based on my use of them. The vendor executives are very involved....
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Functionality and Upgrades
We use the solution for eligibility verifications. It works very well. I like that it gives us...
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Service and Support
The vendor's staff members are great to work with. If I put in a ticket, then they will respond in a...
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Functionality and Upgrades
Sometimes, it is difficult for us to find co-pays and hospice benefits in the system. I wish that it...
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Implementation and Training
I would like to see the vendor develop a better teaching tool for new users. They gave us a booklet,...
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Interfacing and Integration
iPAS can electronically connect to some insurances. That is an easier process than going through the...
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Relationship
PELITAS has had some employee turnover, and they have held too many short meetings. Those are...
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Functionality and Upgrades
The system seems to be slightly sluggish, and that sometimes deters end users from using it. The...
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Service and Support
PELITAS has always been able to answer our questions right away, and they respond to our emails...
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ROI / Cost (care and feeding)
We have mainly used iPAS for insurance authorization, and it has sped up our insurance authorization...
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Service and Support
I like the vendor’s responsiveness. If something hasn't worked in the product, PELITAS has been...
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Future Outlook
What has made PELITAS so unique and such a good vendor is their ability to stay connected to the...
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Implementation and Training
PELITAS has been a very good vendor to work with. We have a lot of contracts, so the implementation...
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Relationship
PELITAS has been great. There are a lot of vendors out there that have products that do what needs...
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Functionality and Upgrades
iPAS is really user friendly. The edits that pop up for our frontline users are intuitive, and they...
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Service and Support
Most of the issues that we run into are not necessarily limitations of iPAS. The issues are more so...
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ROI / Cost (care and feeding)
Some of the vendor's prices are a flat rate, but other things follow a tiered structure. We always...
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Relationship
We know that we aren't PELITAS' only client, but they make us feel like we are a priority. They...
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Service and Support
When we put in tickets with PELITAS, we don't have to wait a week to get a response. Their people...
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Functionality and Upgrades
The product is good. It has everything that we need.
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ROI / Cost (care and feeding)
The solution is very expensive for what it does. It works best if we preregister patients, and we...
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Functionality and Upgrades
PELITAS promised that they would help us with an issue that we are having. They always say that they...
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Other Observations & Comments
We have talked about leaving the system, but we won't make that decision anytime soon. We are going...
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Functionality and Upgrades
The system is cut and dried. The end users like that they can put in social information, and the...
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Service and Support
I need the vendor to contact me. There have been a lot of changes, and I am pretty sure we have the...
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Relationship
I would probably buy the product again. A couple of years ago, the vendor’s support team was...
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ROI / Cost (care and feeding)
The pricing would probably be the biggest issue we have had throughout the years. We keep having...
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Implementation and Training
The vendor is really good with training. Sometimes we have to pay for it though if it is not in...
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Functionality and Upgrades
The product has quirks. When eligibility is run, we are supposed to get an alert bar if it fails....
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Interfacing and Integration
Our old vendor was fully integrated with our revenue cycle system. It would be running in the...
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Technology
The vendor is trying to branch out and do authorization things. They are trying to be more...
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