Pelitas iPAS®
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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Manager

Relationship

The vendor's upgrade has more kinks than we anticipated. Historically, we have been very pleased...

Jun 2022
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Director

Relationship

The vendor lets us know if things are going to be down or if things are going to have updates. I...

Jun 2022
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Director

Functionality and Upgrades

Pelitas iPAS is easy and user friendly, and it has very good tracking and reports. When we ask for a...

Jun 2022
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Director

Functionality and Upgrades

The preauthorization functionality didn’t work for us in some areas. Everybody wants something a...

Jun 2022
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Director

Service and Support

The vendor’s support is good. We have meetings all the time with PELITAS. We are dealing with the...

Jun 2022
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Director

Relationship

PELITAS just sold out to nThrive. I am hesitant because we have had frustrations in the past with an...

Jun 2022
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Director

ROI / Cost (care and feeding)

There are things that are part of the package, but we still get charged for them.

Jun 2022
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Director

Relationship

We had a great team lead from the vendor, but that person moved on, and their replacement has been...

Jun 2022
||
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Director

Service and Support

When the customer service and assistance are actually there, Pelitas iPAS is a good product. But...

Jun 2022
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Director

Interfacing and Integration

We are supposed to have a bidirectional interface that we can build. We have been waiting for the...

Jun 2022
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Director

Functionality and Upgrades

I really like PELITAS' product because it is very user friendly and we can create a patient estimate...

Jun 2022
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Director

Implementation and Training

PELITAS offers training online, so any of my staff members can do training at any time.

Jun 2022
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Director

Relationship

It is a joy working with PELITAS; we have a very good relationship. I have regular calls with my...

Jun 2022
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Manager

ROI / Cost (care and feeding)

No news is good news. PELITAS hasn't done anything better, and they are not doing anything worse,...

Jun 2022
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Manager

Service and Support

I would like to see better support from PELITAS. The vendor’s support model is subpar, and we are...

Jun 2022
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Manager

Relationship

We meet regularly with PELITAS, and they engage with us from a client-relations standpoint. We don't...

Jun 2022
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Director

Functionality and Upgrades

I find iPAS to be very easy to use. It has lowered our error rate greatly. iPAS has great...

May 2022
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Director

Relationship

I really love PELITAS. They are so good to work with, and they communicate with us effectively. We...

May 2022
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Manager

Future Outlook

PELITAS has a lot going on right now. They have some new services that they are trying to build and...

May 2022
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Manager

Service and Support

When it comes to dealing with tickets, the vendor isn't as timely as they used to be.

May 2022
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Manager

Functionality and Upgrades

We have had some issues with new versions of the system where certain things aren't as easy to read...

May 2022
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CFO

Relationship

PELITAS is doing well. We had a few bugs with our initial price estimator tools, but the vendor's...

May 2022
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CFO

ROI / Cost (care and feeding)

Our registration accuracy is really great with the product. We are doing better than we ever have....

May 2022
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CFO

Functionality and Upgrades

We would like a system that we could use on the front end of a certain specialty to more efficiently...

May 2022
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CFO

Other Observations & Comments

There has been some discussion about standardizing a system across our health system. That would...

May 2022
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Analyst/Coordinator

Relationship

When there is a problem, we can call PELITAS’ tech team. If something strange happens on the screen,...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

When a little glitch comes up that says that the system can’t respond at that time, the glitch puts...

May 2022
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Manager

Functionality and Upgrades

The product is very user friendly, and the vendor has some new solutions that we are looking to add...

May 2022
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Manager

ROI / Cost (care and feeding)

We feel like we are getting charged for overages with the tier of services that we receive. What we...

May 2022
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Manager

Functionality and Upgrades

I believe that PELITAS is undergoing a transition because our representative mentioned something...

May 2022
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Manager

Relationship

Communication has really dropped off from PELITAS, and the handoff wasn't very good between our old...

May 2022
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Analyst/Coordinator

Relationship

PELITAS worked through the different rules of what we needed. We modified some things. The vendor...

May 2022
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Analyst/Coordinator

Service and Support

When there were issues, the turnaround was pretty quick. However, a few people have left PELITAS...

May 2022
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Analyst/Coordinator

Interfacing and Integration

We have a lot of challenges with our registration system because there isn't integration between...

May 2022
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Manager

Functionality and Upgrades

We love the estimator. It has increased our copayments by a significant amount. As far as...

May 2022
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Manager

Functionality and Upgrades

With the QA functionality, we have to build a bunch of rules in the beginning. We put in the hard...

May 2022
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Manager

Relationship

I would like to see more communication about the changes that are coming with the next update.

May 2022
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Manager

Relationship

The vendor has an intake manager solution and self-registration. They really stay current in the industry....

May 2022
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Analyst/Coordinator

Functionality and Upgrades

I use iPAS to check for eligibility, and the system works fine. There are some days when I am trying...

May 2022
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Manager

Relationship

I have only had one issue with getting something in a timely manner. Normally, we make a request,...

May 2022
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Manager

ROI / Cost (care and feeding)

We spend quite a bit monthly with PELITAS. We pay for overages even though PELITAS has tried to work...

May 2022
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Manager

Other Observations & Comments

iPAS' last update didn't come with a lot of change, so PELITAS didn't have to do anything other than...

May 2022
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Manager

Implementation and Training

PELITAS will schedule any type of Webex training for me. They sometimes offer person-to-person training....

May 2022
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Director

Functionality and Upgrades

Our end users don't understand the system. It is hard for them to use. There are multiple ways for...

May 2022
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Director

Implementation and Training

The vendor updated their website. When we started with the system, we could go to the vendor's...

May 2022
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Director

Relationship

We have a project manager from PELITAS who is very good. There have been a lot of situations where...

May 2022
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Director

Lessons Learned

Whether I would recommend this product to a friend would depend on how good of a friend they were....

May 2022
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Director

Service and Support

The product is currently part of our long-term plans. However, it wouldn't be if we were basing our...

May 2022
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Director

Service and Support

The system's turnaround time has been an issue for us. We have to keep addressing issues with the...

May 2022
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Director

ROI / Cost (care and feeding)

The vendor has given us some credits when their things haven't functioned the way that they should...

May 2022
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Director

Relationship

Since the vendor merged with PELITAS, we haven't been able to talk to anyone.

May 2022
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Director

Service and Support

Getting the product installed was really easy, but getting the vendor to fix the errors that have...

May 2022
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Director

Interfacing and Integration

We have a small window of time to reach a lot of our integration and interoperability goals....

May 2022
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Director

Service and Support

With the way that the industry is going right now, the product's authorization portion will become...

May 2022
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Director

Relationship

The vendor's executives are good when I talk to them. However, the system has changed hands enough...

May 2022
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Manager

Service and Support

PELITAS has gone through some growing pains. They have grown a little, and with that growth, there...

May 2022
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Manager

Implementation and Training

PELITAS doesn't have a good project plan now compared to what they used to offer with their...

May 2022
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Manager

Implementation and Training

The training that PELITAS did for the staff was very organized and flowed well.

May 2022
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Manager

Functionality and Upgrades

I love the concept of iPAS, but there have been some growing pains with the company's new version....

May 2022
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Manager

ROI / Cost (care and feeding)

PELITAS has started to charge for every little thing. There are more charges that sneak up on us now...

May 2022
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VP/Other Executive

Other Observations & Comments

Our future satisfaction depends on whether the vendor can get us up on the new version of the...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

With the exception of PELITAS' estimate tool, we are very pleased with them. However, we have...

Mar 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We selected iPAS as our patient access product because of the system's price.

Mar 2022
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VP/Other Executive

Implementation and Training

Our implementation of iPAS didn't go well, but we have moved past that.

Mar 2022
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Director

Implementation and Training

We had an upgrade with iPAS, and the vendor told us it was coming in advance. It was pretty seamless...

Mar 2022
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Director

ROI / Cost (care and feeding)

There is no talk of changing from iPAS, but there is a bit of caution because of nThrive purchasing...

Mar 2022
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Director

Implementation and Training

When we went live with iPAS, we had a lot of hand-holding because PELITAS wanted the product to...

Mar 2022
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Director

Functionality and Upgrades

I like iPAS, and it is very user friendly. We have people at our organization who have taught...

Mar 2022
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Director

Relationship

PELITAS has a bit of delay getting back to us, but we hear from the same individual we always work...

Mar 2022
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Director

Other Observations & Comments

nThrive bought PELITAS, so we are hoping that our service doesn't change because we just got the...

Mar 2022
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Director

Interfacing and Integration

The integration capabilities of iPAS are working as designed; we have very few issues with the interface....

Mar 2022
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Director

Functionality and Upgrades

We were bringing up iPAS in some of our offices, and we had to redo some things and think through...

Mar 2022
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Director

Implementation and Training

I subscribe to PELITAS’ user menu, and they push out videos. That is something they started not too...

Mar 2022
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Director

ROI / Cost (care and feeding)

PELITAS is not charging us for every little thing. If we wanted to turn on a rule, turn off a rule,...

Mar 2022
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VP/Other Executive

ROI / Cost (care and feeding)

PELITAS avoids charging for every little thing. They work well with us when it comes to pricing.

Mar 2022
||
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VP/Other Executive

Functionality and Upgrades

There are some areas in the system where the vendor has an opportunity to improve. They need to take...

Mar 2022
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VP/Other Executive

Service and Support

The vendor's support teams have been fine based on my use of them. The vendor executives are very involved....

Mar 2022
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Manager

Functionality and Upgrades

We use the solution for eligibility verifications. It works very well. I like that it gives us...

Feb 2022
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Manager

Service and Support

The vendor's staff members are great to work with. If I put in a ticket, then they will respond in a...

Feb 2022
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Manager

Functionality and Upgrades

Sometimes, it is difficult for us to find co-pays and hospice benefits in the system. I wish that it...

Feb 2022
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Manager

Implementation and Training

I would like to see the vendor develop a better teaching tool for new users. They gave us a booklet,...

Feb 2022
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Manager

Interfacing and Integration

iPAS can electronically connect to some insurances. That is an easier process than going through the...

Feb 2022
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Manager

Relationship

PELITAS has had some employee turnover, and they have held too many short meetings. Those are...

Feb 2022
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Manager

Functionality and Upgrades

The system seems to be slightly sluggish, and that sometimes deters end users from using it. The...

Feb 2022
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Manager

Service and Support

PELITAS has always been able to answer our questions right away, and they respond to our emails...

Feb 2022
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Manager

ROI / Cost (care and feeding)

We have mainly used iPAS for insurance authorization, and it has sped up our insurance authorization...

Feb 2022
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Director

Service and Support

I like the vendor’s responsiveness. If something hasn't worked in the product, PELITAS has been...

Jan 2022
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Director

Future Outlook

What has made PELITAS so unique and such a good vendor is their ability to stay connected to the...

Jan 2022
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Director

Implementation and Training

PELITAS has been a very good vendor to work with. We have a lot of contracts, so the implementation...

Jan 2022
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Director

Relationship

PELITAS has been great. There are a lot of vendors out there that have products that do what needs...

Jan 2022
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Director

Functionality and Upgrades

iPAS is really user friendly. The edits that pop up for our frontline users are intuitive, and they...

Jan 2022
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Director

Service and Support

Most of the issues that we run into are not necessarily limitations of iPAS. The issues are more so...

Jan 2022
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Director

ROI / Cost (care and feeding)

Some of the vendor's prices are a flat rate, but other things follow a tiered structure. We always...

Jan 2022
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Director

Relationship

We know that we aren't PELITAS' only client, but they make us feel like we are a priority. They...

Jan 2022
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Manager

Service and Support

When we put in tickets with PELITAS, we don't have to wait a week to get a response. Their people...

Nov 2021
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Manager

Functionality and Upgrades

The product is good. It has everything that we need.

Nov 2021
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Manager

ROI / Cost (care and feeding)

The solution is very expensive for what it does. It works best if we preregister patients, and we...

Nov 2021
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Manager

Functionality and Upgrades

PELITAS promised that they would help us with an issue that we are having. They always say that they...

Nov 2021
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Manager

Other Observations & Comments

We have talked about leaving the system, but we won't make that decision anytime soon. We are going...

Nov 2021
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Manager

Functionality and Upgrades

The system is cut and dried. The end users like that they can put in social information, and the...

Oct 2021
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Manager

Service and Support

I need the vendor to contact me. There have been a lot of changes, and I am pretty sure we have the...

Oct 2021
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Director

Relationship

I would probably buy the product again. A couple of years ago, the vendor’s support team was...

Oct 2021
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Director

ROI / Cost (care and feeding)

The pricing would probably be the biggest issue we have had throughout the years. We keep having...

Oct 2021
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Director

Implementation and Training

The vendor is really good with training. Sometimes we have to pay for it though if it is not in...

Oct 2021
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Director

Functionality and Upgrades

The product has quirks. When eligibility is run, we are supposed to get an alert bar if it fails....

Oct 2021
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Director

Interfacing and Integration

Our old vendor was fully integrated with our revenue cycle system. It would be running in the...

Oct 2021
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Director

Technology

The vendor is trying to branch out and do authorization things. They are trying to be more...

Oct 2021
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Director

Functionality and Upgrades

We pretty much have the system's whole suite. The solution's automated electronic verification works...

Aug 2021
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Director

Future Outlook

The solution is absolutely part of our long-term plans. It isn't broken, so we don't need to fix anything....

Aug 2021
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Director

Relationship

PELITAS is very good about keeping all of their promises. We ask for something, have a quick call...

Aug 2021
||
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Director

ROI / Cost (care and feeding)

PELITAS is charging us very fairly. When I first started at my organization. We were paying another...

Aug 2021
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Director

Implementation and Training

We don't need to receive a lot of training from the vendor. In the beginning, they trained a bunch...

Aug 2021
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Director

Relationship

PELITAS' executives contact us a few times a year to touch base. They always want to come on-site...

Aug 2021
||
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Director

Functionality and Upgrades

The big benefit of the solution is that it cuts down on the time that it takes to work an account....

Aug 2021
||
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