FinThrive Access Coordinator Commentary
Filtered view: All

Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

Add Bookmark   Bookmark

Commentary Summary

to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Operations, Product

My frustration with going to FinThrive’s new version is that we had to rebuild everything that was...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

FinThrive is slower to react in the new version to fix something, and that is my frustration. But...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

FinThrive Access Coordinator’s biggest weakness is reports. The reports take a long time to run. We...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have waited a long time to have just a few reports run the way we need them to be run. Convincing...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I would tell someone considering the system to make sure that their teams are committed to staying...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

FinThrive is willing to do anything we want or need them to do, and they put in enhancement tickets...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With our online patient estimator, members just have to put in one ID and one CPT code at a time,...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

FinThrive's system doesn't work as promoted with our EHR. We didn't understand that before we...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

We tweaked FinThrive Access Coordinator to make it look more user friendly; whenever we send...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Organizations can make or break their experience with the product depending on how much they...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

FinThrive has been great at training. For FinThrive Access Coordinator, they came on-site and made...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

With FinThrive Access Coordinator, we do share reporting data to all our divisions, and we have...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Training is pretty much on us. If I see something new or the vendor sends me an email about...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

FinThrive addresses problems. I can count on them every day. Our users get here, and unless there is...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

In terms of what we are looking at and where our expectations have gone, we want more of the...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

FinThrive Access Coordinator could be better. Sometimes it doesn't work in real time because we may...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Unfortunately, FinThrive is subject to a lot of outside sources that prevent FinThrive Access...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a pretty good relationship with FinThrive. They are very responsive, and for the most part,...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We had a great experience with our implementation of FinThrive Access Coordinator, and the changes...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

FinThrive Access Coordinator is a pretty robust solution. We can customize the rules and everything...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

My biggest complaint with FinThrive Access Coordinator is that it can be a little confusing for the...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I think FinThrive has a solid foundational product, but they struggle with adding to it and making...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

FinThrive does really well with insurance verification and things like that. However, those are...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We haven't worked with anybody at a high level on the FinThrive side, and we haven't needed to....

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

FinThrive could have clarified what information they needed from us. We thought that everything was...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

A lot of quirks are going to get worked out in the next version of FinThrive Access Coordinator, and...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

What is good about FinThrive Access Coordinator is that it has so many different capabilities,...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

One thing that is unique about FinThrive Access Coordinator is that it is not just an out-of-the-box...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We regularly meet with FinThrive to review the tickets that we have submitted, and it is the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Maybe it is because we are a larger organization, but a lot of senior people at FinThrive are easy...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

In terms of proactivity, we usually tell FinThrive when there is a problem rather than them telling...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are getting ready to go to a newer version of FinThrive Access Coordinator, and that version has...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

FinThrive has a solid product that works well the majority of the time. They hire folks who are...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

I really don't see FinThrive being a long-term partner with us because I want to get our...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We use FinThrive Access Coordinator as a work queue tool, so it is very important that it is user...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

FinThrive is very good at customer support. The service aspect is really a good strength of theirs....

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

FinThrive Access Coordinator definitely has enough flexibility and unique tools. I like how there...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We did not have a bidirectional interface, so we did not pull back into our EHR. That issue was on...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I don't have any complaints about FinThrive Access Coordinator. It was very intuitive.

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We never moved to the latest platform. FinThrive did a good job. That newer platform was where most...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Operations

We transitioned away from FinThrive Access Coordinator, but that was not my decision. FinThrive...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

FinThrive kept all their promises and more. We had direct access to people. I talked to programmers;...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

For what FinThrive has promoted and what we have purchased lately, things haven't been as...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

With FinThrive, one major project was launching a certain manager. A detail was left out of the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations

We are not fully out of the implementation yet on our upgrade to FinThrive Access Coordinator. So...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are working on a project with FinThrive, and they are working quickly. Additionally, they have...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

FinThrive is just a little pricey. I'm a little apprehensive about giving the vendor a big score...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

If we need anything, FinThrive does little virtual trainings. FInThrive has been on-site to help...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We talk to someone from FinThrive about our needs, and that is great. We do have a person, and they...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We give bonuses based on the report card that each registrar has in FinThrive Access Coordinator,...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The very first time FinThrive came out on-site to do training, most of FinThrive Access Coordinator...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We meet with FinThrive on calls because we are having so many issues. We have been meeting...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

FinThrive's support is awful. Since the implementation team turned things over to our service team,...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The ease of use is better with the new version of FinThrive Access Coordinator. I think that the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

FinThrive's implementation team seemed to know what they were doing. They just couldn't always...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I would absolutely not buy FinThrive Access Coordinator again. Overall, we loved the previous...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

We are very pleased with FinThrive Access Coordinator. I haven't heard any complaints about it.

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

We have always had a great working relationship with FinThrive, and we are very happy with the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations

I just don't know that we have done any ongoing training with FinThrive, and I would like ongoing...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

I don't know that FinThrive Access Coordinator has changed a lot in the last couple of years, but...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We meet with FinThrive regularly; they listen to us, and they are concerned with our needs. They...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The biggest strength of FinThrive Access Coordinator is the volume of payers and the diversity...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If we don't have quality registrations and aren't capturing all the occurrence codes to make the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

FinThrive keeps right up with everything, like different trends and whatnot. They know they are in a...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Our charges with FinThrive are spelled out in the contract. We go over sometimes in our eligibility...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If we ask FinThrive something, they set up a call and hop right on it. Also, I regularly hear from...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The reporting out of FinThrive's system is fantastic. Whenever we need information about specific...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I couldn't be happier about the ease of use of FinThrive Access Coordinator. If we want to put new...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

FinThrive Access Coordinator integrates really well with another solution we use. The response and...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We do have individual service in FinThrive’s customer support portal to ask questions, and sometimes...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

If someone is considering FinThrive Access Coordinator, if it integrates into their current system,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Our last upgrade with FinThrive was seamless; we didn’t have any issues at all. The last time we had...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Value

FinThrive gives us the training module, but we have to train our staff. FinThrive was always willing...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We rarely have a mismatch with the insurance verification tool in FinThrive Access Coordinator, and...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We get charged for each eligibility that is run, but that is not my call. I'm not thrilled about...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

FinThrive updates me frequently on the status of each ticket. Some things have been fixed, and some...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We had many training classes that FinThrive was amazing with. They have done actually pretty well. I...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We have had another program, and I like the appearance of FinThrive Access Coordinator. It is doing...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

I'm optimistic about FinThrive's solution. I have seen it come, how they have serviced it, and how...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We just started using FinThrive’s new version. I'm hoping I will like it more later. I don't want to...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF