Firstsource Debt Collection Services Commentary
Filtered view: All
Subject Expert
Brittani Oliver
Engagement Partner
If you don't have a login, getting started is easy.
User Commentary
Relationship, Services
Firstsource always gets very good surveys from the patients, and that is very important in our...
Login or Create an Account to see details.
Relationship
Firstsource has moved some staff members into leadership roles, and those folks have done a great...
Login or Create an Account to see details.
Relationship, Services
Firstsource always has the latest and greatest technology, and they are always trying to partner and...
Login or Create an Account to see details.
Relationship, Services
Firstsource does a fantastic job. I can't really think of anything that they could improve on. We...
Login or Create an Account to see details.
Services
Firstsource is the leading agency when it comes to professionalism, knowledge, technology, data...
Login or Create an Account to see details.
Relationship, Services
The firm’s strength is their innovation around outbound contacts via methods other than phone and...
Login or Create an Account to see details.
Relationship
One of the things that I appreciate about Firstsource is that we have consistency in our contacts...
Login or Create an Account to see details.
Loyalty
We are expanding our relationship with Firstsource in terms of our volume. It will be interesting to...
Login or Create an Account to see details.
Loyalty, Operations
We selected One Advantage, which is the collections portion of the services provided by Firstsource,...
Login or Create an Account to see details.
Relationship, Services
Pretty recently, Firstsource has begun implementing an AI agent that they are developing internally....
Login or Create an Account to see details.
Relationship
We do quality phone assessments. During our call review sessions, the firm has some employees whom...
Login or Create an Account to see details.
Relationship
Our experience since we onboarded Firstsource has been what we expected. The only thing that we...
Login or Create an Account to see details.
Relationship, Services
Firstsource does leverage technology a great deal, and that is good for us. The firm has a lot of...
Login or Create an Account to see details.
Relationship
If I compare Firstsource to some of the other firms that we have worked with historically,...
Login or Create an Account to see details.
Relationship
We get patient escalations a lot of times about the way Firstsource’s agents talk to our patients or...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout