Firstsource Debt Collection Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
Operations
For Firstsource, I think they are using AI. At least for us, we use AI on a regular basis and have...
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Relationship, Operations
Firstsource is very invested in our contract, and they really attempt to help us drive initiatives,...
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Loyalty, Relationship, Operations
Although Firstsource met their goal in terms of recovery last year, they did not meet some of their...
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Relationship, Services
Firstsource needs some improvements with patient call quality, and that is a big component of what...
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Loyalty, Operations, Services
One of the reasons we selected Firstsource is the quality of their reporting. They have great...
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Relationship, Services
Firstsource is very good with recovery work, but I’m still struggling with them a little bit on the...
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Relationship, Services
Firstsource always gets very good surveys from the patients, and that is very important in our...
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Relationship
Firstsource has moved some staff members into leadership roles, and those folks have done a great...
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Relationship, Services
Firstsource always has the latest and greatest technology, and they are always trying to partner and...
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Relationship, Services
Firstsource does a fantastic job. I can't really think of anything that they could improve on. We...
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Services
Firstsource is the leading agency when it comes to professionalism, knowledge, technology, data...
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Relationship, Services
The firm’s strength is their innovation around outbound contacts via methods other than phone and...
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Relationship
One of the things that I appreciate about Firstsource is that we have consistency in our contacts...
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Loyalty
We are expanding our relationship with Firstsource in terms of our volume. It will be interesting to...
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Loyalty, Operations
We selected One Advantage, which is the collections portion of the services provided by Firstsource,...
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Relationship, Services
Pretty recently, Firstsource has begun implementing an AI agent that they are developing internally....
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Relationship
We do quality phone assessments. During our call review sessions, the firm has some employees whom...
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Relationship
Our experience since we onboarded Firstsource has been what we expected. The only thing that we...
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Commentary Summary
Comment Type Breakout