All Categories chevron icon Revenue Cycle Management chevron icon Revenue Cycle Services chevron icon Debt Collection Services

Firstsource Debt Collection Services Commentary
Filtered view: All

Subject Expert
Brittani Oliver
Director of Client Success
KLAS Director of Client Success - Brittani Oliver
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##
Neither
##
Negative
##
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Manager

Relationship, Services

Firstsource always gets very good surveys from the patients, and that is very important in our...

Mar 2026
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Firstsource has moved some staff members into leadership roles, and those folks have done a great...

Mar 2026
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Services

Firstsource always has the latest and greatest technology, and they are always trying to partner and...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Services

Firstsource does a fantastic job. I can't really think of anything that they could improve on. We...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Services

Firstsource is the leading agency when it comes to professionalism, knowledge, technology, data...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Services

The firm’s strength is their innovation around outbound contacts via methods other than phone and...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

One of the things that I appreciate about Firstsource is that we have consistency in our contacts...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are expanding our relationship with Firstsource in terms of our volume. It will be interesting to...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations

We selected One Advantage, which is the collections portion of the services provided by Firstsource,...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Services

Pretty recently, Firstsource has begun implementing an AI agent that they are developing internally....

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We do quality phone assessments. During our call review sessions, the firm has some employees whom...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our experience since we onboarded Firstsource has been what we expected. The only thing that we...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Services

Firstsource does leverage technology a great deal, and that is good for us. The firm has a lot of...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If I compare Firstsource to some of the other firms that we have worked with historically,...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We get patient escalations a lot of times about the way Firstsource’s agents talk to our patients or...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​