Firstsource Debt Collection Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Services
Firstsource always has the latest and greatest technology, and they are always trying to partner and...
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Relationship, Services
Firstsource does a fantastic job. I can't really think of anything that they could improve on. We...
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Services
Firstsource is the leading agency when it comes to professionalism, knowledge, technology, data...
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Relationship, Services
The firm’s strength is their innovation around outbound contacts via methods other than phone and...
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Relationship
One of the things that I appreciate about Firstsource is that we have consistency in our contacts...
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Loyalty
We are expanding our relationship with Firstsource in terms of our volume. It will be interesting to...
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Loyalty, Operations
We selected One Advantage, which is the collections portion of the services provided by Firstsource,...
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Relationship, Services
Pretty recently, Firstsource has begun implementing an AI agent that they are developing internally....
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Relationship
We do quality phone assessments. During our call review sessions, the firm has some employees whom...
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Relationship
Our experience since we onboarded Firstsource has been what we expected. The only thing that we...
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Relationship, Services
Firstsource does leverage technology a great deal, and that is good for us. The firm has a lot of...
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Relationship
If I compare Firstsource to some of the other firms that we have worked with historically,...
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Relationship
We get patient escalations a lot of times about the way Firstsource’s agents talk to our patients or...
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Relationship, Operations
Our satisfaction with Firstsource depends widely on the luck of the draw for the point-of-contact...
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Relationship, Operations
The firm is good to work with, and given the nature of the beast when collecting money, what they do...
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Relationship
We had a policy change that changed the way that we were going after some of our accounts from a...
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Relationship
Firstsource is a very long-standing partner for us. We have been really happy with them for a long...
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Relationship
Firstsource is doing a lot with finding other methods to reach debtors. The firm is doing a lot more...
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