Firstsource Debt Collection Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship
If there is a mistake, there isn't ownership, so there is a delay in responding and fixing it....
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Relationship
Firstsource has certain individuals who are really good to work with. They are forward thinking, and...
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Relationship
We sometimes feel like Firstsource is dragging their feet. I don't think they ever start moving...
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Loyalty, Relationship
With some of the situations that arise, if the higher-up individual doesn't like the answer, they...
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Relationship, Value
The firm is consistent. They consistently bring in about the same amount of money, and they compete...
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Relationship
When the firm decides to do something in their system, they need to do a better job of thinking...
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Loyalty, Relationship
Firstsource is a big company. Sometimes that is good, but sometimes it is bad. There is a lack of...
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Relationship
The firm has done work to reach out to patients in a new way through their portal.
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Relationship, Services
Firstsource is making strides to leverage technology more than other agencies. They are using...
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Relationship
The firm’s communication and partnership are good. Those things are really ongoing. When we have...
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Relationship
The client executives that we work with from the firm are very proactive and are always reaching out...
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Relationship
Firstsource does a really nice job at always trying to figure out how they can be creative with...
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Value
Firstsource is pretty competitive with their prices. I don't really have an issue or any concerns.
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Relationship
The timing of issue resolutions with Firstsource has been wonderful. When we have had an issue come...
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Relationship, Relationship, Services, Services
Firstsource doesn’t always exceed our expectations. As of late, we have received several patient...
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Relationship, Relationship, Value, Value
It seems like Firstsource may be a little out of touch with meeting our needs as a client sometimes....
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Value, Value
The firm has everything, and they can do everything. Their strategic ability is great. We refer a...
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Value, Value
A lot of what the firm does is passive collections. So they don't drive any additional efforts to...
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Relationship, Relationship, Services, Services
I had an issue where I had to send multiple communications in a day to get a response, and that was...
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Relationship, Relationship, Operations
Firstsource has a broad scope of services. That is their strength and weakness sometimes. It is...
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Relationship, Relationship, Services
On the bad debt side, it is hard to find a good balance between collecting and providing customer...
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Relationship, Relationship, Operations
Sometimes Firstsource is too broad and too much. I won't say that affects their performance in any...
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Relationship, Relationship, Services
Firstsource does a lot of analytics and reporting. They dive deep into their patients' responses to...
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Relationship, Relationship, Operations
Whenever there are any changes to the law coming up that are going to affect either electronic...
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Relationship, Relationship, Relationship
Firstsource has been a consistent partner for us and has delivered results for a long time.
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Relationship, Relationship, Relationship, Services, Services, Services
One improvement I would like to see from Firstsource is for them to give us the ability to compare...
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Value, Value
Firstsource’s rate is pretty comparable to other rates across the market. The rate is pretty good...
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Relationship, Relationship, Services, Services
Firstsource provides feedback as far as complaints go, and they have a patient portal that is very...
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Relationship, Relationship
Firstsource is very responsive. They adapt to our requests, ad hoc reports, and workflows, and when...
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