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Firstsource Debt Collection Services Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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Debt Collection Services 2023: How Are Firms Fostering Partnership & Driving Outcomes?
Debt Collection Services 2023:
How Are Firms Fostering Partnership & Driving Outcomes?
December 2023
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Commentary Summary

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User Commentary

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VP/Other Executive

Relationship, Operations

Our satisfaction with Firstsource depends widely on the luck of the draw for the point-of-contact...

Jan 2025
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VP/Other Executive

Relationship, Operations

The firm is good to work with, and given the nature of the beast when collecting money, what they do...

Jan 2025
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Director

Relationship

We had a policy change that changed the way that we were going after some of our accounts from a...

Jan 2025
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Director

Relationship

Firstsource is a very long-standing partner for us. We have been really happy with them for a long...

Jan 2025
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Director

Relationship

Firstsource is doing a lot with finding other methods to reach debtors. The firm is doing a lot more...

Jan 2025
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(0)
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Director

Services, Value

Firstsource doesn’t try to anticipate our needs. They are very stagnant. Their collections are very...

Nov 2024
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Director

Operations

Firstsource is consistent. They are a collections agency. They consistently provide us with the data...

Nov 2024
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Manager

Relationship

We definitely would buy Firstsource’s services again because their leadership hasn't had turnover,...

Sep 2024
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(0)
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Manager

Relationship, Operations

Firstsource is very good in terms of communication. They have different avenues of communication,...

Sep 2024
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(0)
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Analyst/Coordinator

Loyalty

We chose Firstsource because we were looking at the significant issues that we were having with the...

Aug 2024
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Analyst/Coordinator

Relationship

Firstsource is very new, and we get everything we need the first time around. I really like that...

Aug 2024
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Analyst/Coordinator

Loyalty, Relationship

Firstsource is at the forefront. That is why we chose them. They collaborate and teach us things...

Aug 2024
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Analyst/Coordinator

Relationship, Services

Firstsource is fairly new. They just started, so they are not where we want them to be just yet. But...

Aug 2024
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CFO

Relationship

If someone were considering Firstsource, I would tell them to make sure they understand...

May 2024
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CFO

Services

Firstsource has been stable over the years as represented by the recoveries that have been stable in...

May 2024
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(0)
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CFO

Relationship, Value

The staff from Firstsource could improve their technical understanding of the accounts they are...

May 2024
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