Firstsource Debt Collection Services Commentary
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Subject Expert
Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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CFO

Relationship

If someone were considering Firstsource, I would tell them to make sure they understand...

May 2024
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CFO

Services

Firstsource has been stable over the years as represented by the recoveries that have been stable in...

May 2024
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CFO

Relationship, Value

The staff from Firstsource could improve their technical understanding of the accounts they are...

May 2024
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Director

Relationship

If there is a mistake, there isn't ownership, so there is a delay in responding and fixing it....

Mar 2024
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Director

Relationship

Firstsource has certain individuals who are really good to work with. They are forward thinking, and...

Mar 2024
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Director

Relationship

We sometimes feel like Firstsource is dragging their feet. I don't think they ever start moving...

Mar 2024
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Director

Loyalty, Relationship

With some of the situations that arise, if the higher-up individual doesn't like the answer, they...

Mar 2024
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Director

Relationship, Value

The firm is consistent. They consistently bring in about the same amount of money, and they compete...

Feb 2024
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Director

Relationship

When the firm decides to do something in their system, they need to do a better job of thinking...

Feb 2024
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Director

Loyalty, Relationship

Firstsource is a big company. Sometimes that is good, but sometimes it is bad. There is a lack of...

Feb 2024
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Director

Relationship

The firm has done work to reach out to patients in a new way through their portal.

Oct 2023
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Director

Relationship, Services

Firstsource is making strides to leverage technology more than other agencies. They are using...

Oct 2023
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Director

Relationship

The firm’s communication and partnership are good. Those things are really ongoing. When we have...

Oct 2023
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VP/Other Executive

Relationship

The client executives that we work with from the firm are very proactive and are always reaching out...

Oct 2023
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VP/Other Executive

Relationship

Firstsource does a really nice job at always trying to figure out how they can be creative with...

Oct 2023
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VP/Other Executive

Value

Firstsource is pretty competitive with their prices. I don't really have an issue or any concerns.

Oct 2023
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Director

Relationship

The timing of issue resolutions with Firstsource has been wonderful. When we have had an issue come...

Oct 2023
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Director

Relationship, Relationship, Services, Services

Firstsource doesn’t always exceed our expectations. As of late, we have received several patient...

Sep 2023
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Director

Relationship, Relationship, Value, Value

It seems like Firstsource may be a little out of touch with meeting our needs as a client sometimes....

Sep 2023
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Director

Value, Value

The firm has everything, and they can do everything. Their strategic ability is great. We refer a...

Sep 2023
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Director

Value, Value

A lot of what the firm does is passive collections. So they don't drive any additional efforts to...

Sep 2023
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Director

Relationship, Relationship, Services, Services

I had an issue where I had to send multiple communications in a day to get a response, and that was...

Sep 2023
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Director

Relationship, Relationship, Operations

Firstsource has a broad scope of services. That is their strength and weakness sometimes. It is...

Sep 2023
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Director

Relationship, Relationship, Services

On the bad debt side, it is hard to find a good balance between collecting and providing customer...

Sep 2023
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Director

Relationship, Relationship, Operations

Sometimes Firstsource is too broad and too much. I won't say that affects their performance in any...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship, Services

Firstsource does a lot of analytics and reporting. They dive deep into their patients' responses to...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship, Operations

Whenever there are any changes to the law coming up that are going to affect either electronic...

Sep 2023
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CFO

Relationship, Relationship, Relationship

Firstsource has been a consistent partner for us and has delivered results for a long time.

Jul 2023
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CFO

Relationship, Relationship, Relationship, Services, Services, Services

One improvement I would like to see from Firstsource is for them to give us the ability to compare...

Jul 2023
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