Firstsource Debt Collection Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship
The firm has done work to reach out to patients in a new way through their portal.
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Relationship, Services
Firstsource is making strides to leverage technology more than other agencies. They are using...
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Relationship
The firm’s communication and partnership are good. Those things are really ongoing. When we have...
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Relationship
The client executives that we work with from the firm are very proactive and are always reaching out...
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Relationship
Firstsource does a really nice job at always trying to figure out how they can be creative with...
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Value
Firstsource is pretty competitive with their prices. I don't really have an issue or any concerns.
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Relationship
The timing of issue resolutions with Firstsource has been wonderful. When we have had an issue come...
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Relationship, Relationship, Services, Services
Firstsource doesn’t always exceed our expectations. As of late, we have received several patient...
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Relationship, Relationship, Value, Value
It seems like Firstsource may be a little out of touch with meeting our needs as a client sometimes....
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Value, Value
The firm has everything, and they can do everything. Their strategic ability is great. We refer a...
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Value, Value
A lot of what the firm does is passive collections. So they don't drive any additional efforts to...
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Relationship, Relationship, Services, Services
I had an issue where I had to send multiple communications in a day to get a response, and that was...
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Relationship, Relationship, Operations
Firstsource has a broad scope of services. That is their strength and weakness sometimes. It is...
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Relationship, Relationship, Services, Value
On the bad debt side, it is hard to find a good balance between collecting and providing customer...
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Relationship, Relationship, Operations
Sometimes Firstsource is too broad and too much. I won't say that affects their performance in any...
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Relationship, Relationship, Services
Firstsource does a lot of analytics and reporting. They dive deep into their patients' responses to...
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Relationship, Relationship, Operations, Services
Whenever there are any changes to the law coming up that are going to affect either electronic...
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Relationship, Relationship, Relationship
Firstsource has been a consistent partner for us and has delivered results for a long time.
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Relationship, Relationship, Relationship, Services, Services, Services
One improvement I would like to see from Firstsource is for them to give us the ability to compare...
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Value, Value
Firstsource’s rate is pretty comparable to other rates across the market. The rate is pretty good...
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Relationship, Relationship, Services, Services
Firstsource provides feedback as far as complaints go, and they have a patient portal that is very...
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Relationship, Relationship
Firstsource is very responsive. They adapt to our requests, ad hoc reports, and workflows, and when...
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Services
The biggest thing that we have with Firstsource is that there are times that they have issues with...
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Value
Firstsource has brought us an increase in conversion as well as a reduction in buying debt.
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Relationship
The firm is very professional and wants to meet our needs. They continually ask whether there is...
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Relationship
There have been things here or there that the firm could have handled better, but then again, they...
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Relationship, Services
Firstsource is good. I am sure they have other services they can provide, but we don't have...
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Relationship
We have had a good experience; we don’t have anything negative to say about Firstsource. We have a...
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Relationship
Initially, Firstsource's executive management team was very involved in the relationship. The...
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Relationship
A lot of times, we have to ask for things from Firstsource, but they should be able to anticipate...
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Relationship, Services
Firstsource does well in terms of technology. Our organization is a very large health organization,...
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