Firstsource Debt Collection Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
For Firstsource, I think they are using AI. At least for us, we use AI on a regular basis and have...
Firstsource is very invested in our contract, and they really attempt to help us drive initiatives,...
Although Firstsource met their goal in terms of recovery last year, they did not meet some of their...
Firstsource needs some improvements with patient call quality, and that is a big component of what...
One of the reasons we selected Firstsource is the quality of their reporting. They have great...
Firstsource is very good with recovery work, but I’m still struggling with them a little bit on the...
Firstsource always gets very good surveys from the patients, and that is very important in our...
Firstsource has moved some staff members into leadership roles, and those folks have done a great...
Firstsource always has the latest and greatest technology, and they are always trying to partner and...
Firstsource does a fantastic job. I can't really think of anything that they could improve on. We...
Firstsource is the leading agency when it comes to professionalism, knowledge, technology, data...
The firm’s strength is their innovation around outbound contacts via methods other than phone and...
One of the things that I appreciate about Firstsource is that we have consistency in our contacts...
We are expanding our relationship with Firstsource in terms of our volume. It will be interesting to...
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