Firstsource Extended Business Office Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Services
Firstsource has been struggling with their ability to retain talent. We have had to do a lot of...
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Relationship
Firstsource has their people in meetings, but they are not always the people who can push things...
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Loyalty
There are some services that we outsource to firms like Firstsource that we could potentially...
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Operations, Services, Value
Firstsource struggles with working on some of our claims, and most of it is related to the frequency...
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Relationship, Operations
Firstsource doesn’t seem to have a very good grasp on their staff. Their staff members are all...
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Relationship
The firm knows there are a lot of problems. And the executives are so high up that they are not...
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Loyalty, Relationship
We are definitely struggling with Firstsource right now. We are looking at other options. Several of...
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Relationship, Services
One of our biggest issues with Firstsource right now is communication. And I can't imagine that...
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Relationship, Services
If Firstsource were starting fresh, things might be okay. They have intent, but the problem is that...
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Relationship
The Firstsource staff is all remote, and because of that arrangement, I have never had an issue with...
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Operations, Value
Firstsource wanted to up our contingency when we started to give them more business. Getting more...
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Relationship
The quality of the work that we get from Firstsource isn't consistent. They have turnover. They are...
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Relationship
I consistently have to go back to our contacts at Firstsource and reiterate that I expect no more...
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Loyalty, Relationship
The firm has struggled with turnover, as have many people across the healthcare industry. Maybe I am...
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Relationship
The firm is very flexible. They are always open to any projects. When we came to them with a...
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Relationship
The firm has some well-educated associates who provide good outcomes for us. But the timing of the...
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Relationship
We have regular touchpoints with the firm’s leadership team so that we can have conversations about...
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Value
The firm doesn’t go out of their way to charge us for additional things based on our fee schedule....
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Relationship
We struggled with Firstsource's service for a long time. Firstsource wasn't the first firm that we...
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Relationship
Early on, the firm had a lot of turnover, but in the last year or so, things have really stabilized....
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Relationship, Operations
The firm rolled out automation tools, and they had some of their executive leadership hop on board...
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Services
We have changed several workflow processes recently, and even before that, Firstsource seemed pretty...
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Loyalty, Operations, Services
I would not buy the product again because it seems like there is a lot of retraining, and that is...
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Operations
The firm really needs to start leveraging the technology that they use elsewhere, whether it be...
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