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Firstsource Extended Business Office
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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Featured  Report

Extended Business Office Services 2021: Achieving Profitability While Reducing the Administrative Burden
Extended Business Office Services 2021:
Achieving Profitability While Reducing the Administrative Burden
October 2021
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User Commentary

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Director

People and Knowledge

Our Firstsource management team definitely exceeds my expectations. Most of the management people...

Sep 2022
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Director

Tools and Methodology

Some of Firstsource’s staff members could use more training in their individual areas with their...

Sep 2022
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Director

ROI and Cost

Firstsource nickel-and-dimes us a bit. We are reevaluating how we do some things. Right now, I don’t...

Sep 2022
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Director

Relationship

When we have directions for Firstsource's staff members, they pretty much go right into the work. If...

Sep 2022
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Director

Tools and Methodology

I like the firm’s ability to adjust to some of our unique requests and adapt to some of the unique...

Aug 2022
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VP/Other Executive

ROI and Cost

Firstsource needs to demonstrate that they are going to work accounts in a timely and accurate...

Aug 2022
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VP/Other Executive

Project Results

Firstsource's product would get a C- or D+ on an academic grade scale. They have some unfortunate...

Aug 2022
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VP/Other Executive

Tools and Methodology

Firstsource has improved somewhat because the manager seems to be more proactive and is doing QA,...

Aug 2022
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Director

Relationship

Firstsource has been a longtime partner with us. Overall, we have been satisfied with sticking with...

Aug 2022
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Director

Relationship

The only drawback about Firstsource is that they sometimes want to bring on technology that is hard...

Aug 2022
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