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Firstsource Extended Business Office Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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Commentary Summary

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User Commentary

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Manager

Relationship, Services

Firstsource hasn’t had any turnover in leadership, unlike other firms, and they are very...

Sep 2024
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Manager

Relationship, Services

Firstsource has been struggling with their ability to retain talent. We have had to do a lot of...

Jul 2024
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Manager

Relationship

Firstsource has their people in meetings, but they are not always the people who can push things...

Jul 2024
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Manager

Loyalty

There are some services that we outsource to firms like Firstsource that we could potentially...

Jul 2024
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Manager

Operations, Services, Value

Firstsource struggles with working on some of our claims, and most of it is related to the frequency...

Jul 2024
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Director

Relationship, Operations

Firstsource doesn’t seem to have a very good grasp on their staff. Their staff members are all...

Jun 2024
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Director

Relationship

The firm knows there are a lot of problems. And the executives are so high up that they are not...

Jun 2024
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Director

Loyalty, Relationship

We are definitely struggling with Firstsource right now. We are looking at other options. Several of...

Jun 2024
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Director

Relationship, Services

One of our biggest issues with Firstsource right now is communication. And I can't imagine that...

Jun 2024
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Director

Relationship, Services

If Firstsource were starting fresh, things might be okay. They have intent, but the problem is that...

Jun 2024
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