Firstsource Extended Business Office Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Services
Firstsource hasn’t had any turnover in leadership, unlike other firms, and they are very...
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Relationship, Services
Firstsource has been struggling with their ability to retain talent. We have had to do a lot of...
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Relationship
Firstsource has their people in meetings, but they are not always the people who can push things...
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Loyalty
There are some services that we outsource to firms like Firstsource that we could potentially...
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Operations, Services, Value
Firstsource struggles with working on some of our claims, and most of it is related to the frequency...
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Relationship, Operations
Firstsource doesn’t seem to have a very good grasp on their staff. Their staff members are all...
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Relationship
The firm knows there are a lot of problems. And the executives are so high up that they are not...
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Loyalty, Relationship
We are definitely struggling with Firstsource right now. We are looking at other options. Several of...
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Relationship, Services
One of our biggest issues with Firstsource right now is communication. And I can't imagine that...
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Relationship, Services
If Firstsource were starting fresh, things might be okay. They have intent, but the problem is that...
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