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Firstsource Extended Business Office Commentary
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Mollie Hunt
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KLAS Research Director - Mollie Hunt
 
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Extended Business Office Services 2021: Achieving Profitability While Reducing the Administrative Burden
Extended Business Office Services 2021:
Achieving Profitability While Reducing the Administrative Burden
October 2021
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Commentary Summary

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User Commentary

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VP/Other Executive

Relationship, Relationship

The Firstsource staff is all remote, and because of that arrangement, I have never had an issue with...

Nov 2023
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(0)
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VP/Other Executive

Operations, Value

Firstsource wanted to up our contingency when we started to give them more business. Getting more...

Nov 2023
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Manager

Relationship

The quality of the work that we get from Firstsource isn't consistent. They have turnover. They are...

Sep 2023
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Manager

Relationship

I consistently have to go back to our contacts at Firstsource and reiterate that I expect no more...

Sep 2023
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(0)
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Manager

Loyalty, Relationship

The firm has struggled with turnover, as have many people across the healthcare industry. Maybe I am...

Sep 2023
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(0)
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Manager

Relationship

The firm is very flexible. They are always open to any projects. When we came to them with a...

Sep 2023
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Manager

Relationship

The firm has some well-educated associates who provide good outcomes for us. But the timing of the...

Sep 2023
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Manager

Relationship

We have regular touchpoints with the firm’s leadership team so that we can have conversations about...

Sep 2023
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Manager

Value

The firm doesn’t go out of their way to charge us for additional things based on our fee schedule....

Sep 2023
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(0)
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Director

Relationship, Relationship

We struggled with Firstsource's service for a long time. Firstsource wasn't the first firm that we...

Sep 2023
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Director

Relationship, Relationship

Early on, the firm had a lot of turnover, but in the last year or so, things have really stabilized....

Sep 2023
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(0)
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Director

Relationship, Relationship, Operations

The firm rolled out automation tools, and they had some of their executive leadership hop on board...

Sep 2023
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Analyst/Coordinator

Services, Services

We have changed several workflow processes recently, and even before that, Firstsource seemed pretty...

Sep 2023
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(0)
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Analyst/Coordinator

Loyalty, Operations, Operations, Services, Services, Value

I would not buy the product again because it seems like there is a lot of retraining, and that is...

Sep 2023
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(0)
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Analyst/Coordinator

Operations, Services

The firm really needs to start leveraging the technology that they use elsewhere, whether it be...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty, Loyalty, Loyalty, Relationship

We are looking to move away from Firstsource. Firstsource did submit an application for our RFP, but...

Jul 2023
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(0)
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VP/Other Executive

Relationship, Value

With a lot of the money that the firm is able to claim invoicing for, the firm is getting paid by...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Relationship

When we have calls with Firstsource, the most frustrating thing is that the firm never brings up any...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Relationship, Operations

A higher-up from the firm was on a call with us, but that person was almost like a placeholder; they...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Relationship, Operations, Operations, Operations

Just like any firm, Firstsource started out with good intentions, but they never really showed a...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Relationship, Operations

One of Firstsource’s top issues is recruiting and retaining staff. The firm has a hard time with...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Relationship, Services

The firm approached us with some potential automation that would supposedly help with the workflows...

Jul 2023
||
(0)
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VP/Other Executive

Value, Value, Value

The firm gets paid on a contingency basis, so the more they collect for us, the more they get paid....

Jul 2023
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(0)
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Director

Relationship, Relationship, Relationship

Firstsource was brought in with a lot of inconsistent direction from us and without good practices,...

Jun 2023
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Director

Relationship, Relationship, Relationship, Operations, Operations, Operations

I see a lot of opportunities. I have had to teach Firstsource a lot, and that is not what I would...

Jun 2023
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(0)
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

Our receivable recovery rate is incredible with Firstsource. We are knocking it out of the park, and...

May 2023
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(0)
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Manager

Relationship, Relationship, Relationship

We have regular calls with the firm, and they are truly engaged. Everybody seems to be on top of...

May 2023
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Manager

Relationship, Relationship, Relationship

Firstsource has good people who want to work and do things right. I can't understand some of their...

May 2023
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