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FlexTech Payer IT Consulting Comments
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KLAS VP, Services & Value-based Care - Warren Whitford
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Warren Whitford

VP, Services & Value-based Care

warren.whitford@klasresearch.com

801-734-1591

 
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User Commentary

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COO

FlexTech is stronger in their knowledge of the core, fully-insured adjudication systems. But so far,...

Jun 2021
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COO

FlexTech knows our business very well because they have worked with us. They were a key partner with...

Jun 2021
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VP/Other Executive

We didn't start out with FlexTech. We had a fairly new relationship in that sense. Over time, I...

Jan 2021
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VP/Other Executive

The vendor has been a really quality resource for us. We have a multitude of contractors who work on...

Jan 2021
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VP/Other Executive

The vendor's strategic ability has been very targeted on our point, but we have been the ones...

Jan 2021
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VP/Other Executive

The vendor has been very targeted, and I am very happy with the resources that we have had. It is...

Jan 2021
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VP/Other Executive

I would certainly buy the vendor's services again, but due to the fact that we have a small number...

Jan 2021
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Manager

We don't have an expert on staff in a particular area. We are still learning. We had a consultant...

Jan 2021
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Manager

I would use FlexTech again in a heartbeat. They almost became family. They absolutely and...

Jan 2021
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Manager

I like the contract we had with FlexTech. We knew what our cost would be up front. Everyone overpays...

Jan 2021
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Manager

There wasn't a lot of involvement from FlexTech's executives outside of a checkup call every couple...

Jan 2021
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Manager

FlexTech was really phenomenal during our engagement. They have a really strong bench, and they make...

Jan 2021
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Director

I prefer FlexTech over other vendors we work with. I think that the consultants they provide really...

Jan 2021
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(0)
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Director

We just haven’t had a bad experience. Our needs are met no matter what they are. That is why we...

Jan 2021
||
(0)
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Director

It would be nice if FlexTech could share more about what is up and coming with their services. They...

Jan 2021
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(0)
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Director

My FlexTech resource has helped us work around claims coding and processing practices. COVID-19 is...

Jan 2021
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(0)
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Director

FlexTech specializes in the configuration of health plan payer systems. They have just always been...

Jan 2021
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(0)
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Director

FlexTech needs to be clear about how the resource is going to be billed. If the vendor assigns a...

Jan 2021
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Director

FlexTech gets the job done. They bring in people with experience that can hit the ground running at...

Jan 2021
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Manager

I would recommend this vendor to others, except I don't want Flextech to not be available for me. My...

Dec 2020
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(0)
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Manager

FlexTech takes our business requirements and determines whether they need to design or develop any...

Dec 2020
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Manager

We always try to work with specific consultants from FlexTech because we have a history with them....

Dec 2020
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Manager

I have never felt like the vendor was over billing me, or that I had to keep a watch on their...

Dec 2020
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(0)
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Manager

I wouldn't say that the vendor consistently exceeds my expectations, but that is because I know the...

Dec 2020
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(0)
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Manager

I work with one of the vendor's executives, and this person is great to negotiate with and get...

Dec 2020
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Director

I don’t have any data that would say FlexTech doesn’t exceed expectations. The reason we are with...

Dec 2020
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Director

We are the ones executing and implementing what FlexTech comes up with. But when FlexTech did...

Dec 2020
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(0)
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Director

When there has been traveling involved, we could have probably done a lot of things remotely. Travel...

Dec 2020
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(0)
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Director

I have had a good experience with FlexTech. We have already recommended them to others. I would tell...

Dec 2020
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(0)
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Director

We are with FlexTech because of a couple of analysts they have that we weren’t able to get with...

Dec 2020
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(0)
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Director

There is something wrong if we have executives getting involved, so not having too much executive...

Dec 2020
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(0)
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Director

During the COVID-19 crisis, FlexTech has done a great job of making sure that their people are...

Dec 2020
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(0)
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Director

FlexTech’s staff is very knowledgeable about what they are doing and in offering solutions to us....

Dec 2020
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(0)
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Director

FlexTech bills us for the consultants' time. I fully anticipate that if we have a more stringent...

Dec 2020
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(0)
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Director

I can’t remember the last time I talked to FlexTech’s executives. With the number of resources that...

Dec 2020
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(0)
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Director

The person we brought in to help with testing knew the system and knew the logistics of testing but...

Dec 2020
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(0)
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Director

FlexTech has got the experience. They have brought the value, and they have been a good partner to...

Dec 2020
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(0)
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Director

The vendor didn’t exceed my expectations because we wondered why they didn’t tell us about some...

Dec 2020
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(0)
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Manager

I have been very happy with FlexTech. We receive nothing but the best quality people from them. One...

Dec 2020
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(0)
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Manager

I would give FlexTech the highest score for how well they execute things. I have never had any...

Dec 2020
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(0)
 Thank you  Helpful

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COO

Things happened internally with FlexTech that were unbeknown to us initially, and those things had...

Dec 2020
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(0)
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COO

One challenge with FlexTech is the change control process. That seems to be a little looser than I...

Dec 2020
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(0)
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COO

Our engagement has taken longer than planned, which isn't good. I find it hard to believe that we...

Dec 2020
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(0)
 Thank you  Helpful

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COO

One of the concerns I had and one of the questions I regretfully didn't ask early on was whether all...

Dec 2020
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(0)
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COO

We would be having some problems with the vendor regardless of COVID-19. I don't think our struggles...

Dec 2020
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(0)
 Thank you  Helpful

 or  to see details.

COO

Some of the groundwork that was done by FlexTech provided a good, solid foundation for developing...

Dec 2020
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(0)
 Thank you  Helpful

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COO

FlexTech definitely needs to work on the communication piece of their engagement. We were feeling...

Dec 2020
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(0)
 Thank you  Helpful

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COO

My biggest challenge with FlexTech is although they were sold to us as experts in a particular...

Dec 2020
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(0)
 Thank you  Helpful

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COO

We are having a hard time getting our money’s worth because we are going to go over our budget. My...

Dec 2020
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(0)
 Thank you  Helpful

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VP/Other Executive

We have found our resource from FlexTech to be extremely knowledgeable and valuable. That person...

Dec 2020
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(0)
 Thank you  Helpful

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VP/Other Executive

FlexTech's pricing has been very fair. I have never felt slightly nitpicked by them in terms of...

Dec 2020
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(0)
 Thank you  Helpful

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VP/Other Executive

We had prior experience with FlexTech and had been happy with the relationship and resources they...

Dec 2020
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(0)
 Thank you  Helpful

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VP/Other Executive

The executive involvement from FlexTech has been pretty minimal, but that is fine. The involvement...

Dec 2020
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(0)
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VP/Other Executive

The biggest thing that we got from FlexTech was expertise. If we had set up the system wrong, we...

Dec 2020
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(0)
 Thank you  Helpful

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COO

I have used FlexTech's services before, and they are fabulous. They do a great job. We have maybe...

Nov 2020
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(0)
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COO

The best thing the vendor did was make us self-sufficient, and that was our goal. We don’t need the...

Oct 2020
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(0)
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COO

FlexTech helped us with the training. There were a lot of things in the software vendor’s manual...

Oct 2020
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(0)
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COO

The person that we were working with was great. I was very satisfied. Our vendor executive was very...

Oct 2020
||
(0)
 Thank you  Helpful

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COO

We got our money’s worth because we got tangible results. We have recommended FlexTech. I really...

Oct 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

For my team, FlexTech definitely meets and exceeds my expectations for provider data management and...

Oct 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

I don't know whether our CFO would agree with me, but I would say that we are getting our money's...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When it came to COVID-19 support, we were the ones who took the lead rather than FlexTech. We were...

Oct 2020
||
(0)
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