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Flywire: Patient Financial Engagement Platform
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Mac Boyter
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User Commentary

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Director

Flywire has been right on track with everything, and they have been very accommodating with any...

Dec 2021
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Director

Flywire's greatest strengths are implementing, building, and testing. Those things have made the...

Dec 2021
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Director

The biggest area of opportunity for Flywire's system is integrating with our other systems. That is...

Dec 2021
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Director

The Flywire platform has helped our staff a lot. Our statement costs have been the same because we...

Dec 2021
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VP/Other Executive

I don't feel that we have been nickel-and-dimed or charged for services that we weren't aware of....

Dec 2021
||
(0)
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VP/Other Executive

The integration could be better, but the fault is more with our other vendor than Flywire. We have...

Dec 2021
||
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VP/Other Executive

Flywire's people are very responsive, accessible, and proactive about reaching out. They check in on...

Dec 2021
||
(0)
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Manager

We have been live for a short time, but we have increased our patient engagement and our money by a...

Dec 2021
||
(0)
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Manager

Flywire's implementation team was very involved in the setup and training. They helped us with our...

Dec 2021
||
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Director

We are expanding the product to more locations, so it is definitely part of our long-term plans.

Dec 2021
||
(0)
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Director

We don't get a lot of training. But the training is good because when we do have a need, trainers...

Dec 2021
||
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Director

We have a great working relationship with Flywire. We have regular meetings with them where we talk...

Dec 2021
||
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Director

Flywire is very communicative, and they are very good about technology trends and patient-friendly...

Dec 2021
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Director

Flywire could improve by adding more resources. The people that we work with are great, but they...

Dec 2021
||
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Director

Flywire is a great partner. They are innovative and high tech, and they provide some of the best...

Dec 2021
||
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VP/Other Executive

The vendor's customer support has gone up and down a bit. We are in a good situation now, but we...

Dec 2021
||
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VP/Other Executive

The vendor does avoid charging for every little thing. But in the future, if we plan to expand our...

Dec 2021
||
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VP/Other Executive

The vendor is very engaged from the frontlines to a very high level of the organization. They are a...

Dec 2021
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Director

Flywire is a good partner. They listen to us, and they try to flex to our needs and what we are...

Nov 2021
||
(0)
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Director

Flywire's ongoing support is part of our struggle. They need to focus more on fixing the issues we...

Nov 2021
||
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Director

We had a lot of pain points when we were going live, but the vendor proved to be pretty good at what...

Oct 2021
||
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Director

Flywire did a face-to-face visit with us where they shared some of their new solutions. They also...

Oct 2021
||
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Director

We went into a partnership with Flywire, and it has been a great partnership. However, another...

Oct 2021
||
(0)
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Director

We operate the solution with a constant passing of electronic files back and forth between systems....

Oct 2021
||
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Director

I get more responses from the vendor's leadership than I do from their service people. I have some...

Oct 2021
||
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Director

Flywire is growing much more quickly than they anticipated. They have had to hire more staff...

Oct 2021
||
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Director

The solution was a great product for us. It was exactly what we expected to get. It gave us the...

Oct 2021
||
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Director

The one thing that the vendor needs to improve on is providing metrics to their customers. I don't...

Oct 2021
||
(0)
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CFO

Flywire could be a bit more aggressive in trying to help us with integration. We have multiple...

Sep 2021
||
(0)
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CFO

We have some aged board members that we have shown the product to that have been so impressed that...

Sep 2021
||
(0)
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CFO

Flywire can continue to push some things and make them better. Now that we have been live for a...

Sep 2021
||
(0)
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CFO

Flywire has been really good about working through things our way. I am very happy with their...

Sep 2021
||
(0)
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Manager

I would probably not buy Flywire's system again. We are just doing a lot of additional work now...

Apr 2021
||
(0)
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Manager

Flywire seems to be addressing problems when we have problems and trying to find solutions....

Apr 2021
||
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