Flywire: Patient Financial Engagement Platform
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
User Commentary
Flywire has been right on track with everything, and they have been very accommodating with any...
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Flywire's greatest strengths are implementing, building, and testing. Those things have made the...
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The biggest area of opportunity for Flywire's system is integrating with our other systems. That is...
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The Flywire platform has helped our staff a lot. Our statement costs have been the same because we...
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I don't feel that we have been nickel-and-dimed or charged for services that we weren't aware of....
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The integration could be better, but the fault is more with our other vendor than Flywire. We have...
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Flywire's people are very responsive, accessible, and proactive about reaching out. They check in on...
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We have been live for a short time, but we have increased our patient engagement and our money by a...
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Flywire's implementation team was very involved in the setup and training. They helped us with our...
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We are expanding the product to more locations, so it is definitely part of our long-term plans.
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We don't get a lot of training. But the training is good because when we do have a need, trainers...
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We have a great working relationship with Flywire. We have regular meetings with them where we talk...
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Flywire is very communicative, and they are very good about technology trends and patient-friendly...
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Flywire could improve by adding more resources. The people that we work with are great, but they...
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Flywire is a great partner. They are innovative and high tech, and they provide some of the best...
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The vendor's customer support has gone up and down a bit. We are in a good situation now, but we...
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The vendor does avoid charging for every little thing. But in the future, if we plan to expand our...
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The vendor is very engaged from the frontlines to a very high level of the organization. They are a...
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Flywire is a good partner. They listen to us, and they try to flex to our needs and what we are...
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Flywire's ongoing support is part of our struggle. They need to focus more on fixing the issues we...
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We had a lot of pain points when we were going live, but the vendor proved to be pretty good at what...
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Flywire did a face-to-face visit with us where they shared some of their new solutions. They also...
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We went into a partnership with Flywire, and it has been a great partnership. However, another...
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We operate the solution with a constant passing of electronic files back and forth between systems....
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I get more responses from the vendor's leadership than I do from their service people. I have some...
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Flywire is growing much more quickly than they anticipated. They have had to hire more staff...
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The solution was a great product for us. It was exactly what we expected to get. It gave us the...
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The one thing that the vendor needs to improve on is providing metrics to their customers. I don't...
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Flywire could be a bit more aggressive in trying to help us with integration. We have multiple...
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We have some aged board members that we have shown the product to that have been so impressed that...
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Flywire can continue to push some things and make them better. Now that we have been live for a...
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Flywire has been really good about working through things our way. I am very happy with their...
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I would probably not buy Flywire's system again. We are just doing a lot of additional work now...
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Flywire seems to be addressing problems when we have problems and trying to find solutions....
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