Flywire: Patient Financial Engagement Platform Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
Flywire’s support staff could probably get a little more training on digging into main issues. The...
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Relationship
Flywire has gone out of their way, not only to help the patients but also to produce a product that...
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Product
There are always slight communication barriers regarding Flywire lingo versus our lingo, but the...
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Relationship
Flywire has a lot of qualities, but there are some things they can improve on. I asked Flywire...
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Loyalty, Relationship
The vendor is part of our long-term plans, and I would buy the product again because, both from our...
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Product
Timelines are kept, products are delivered, and there have been no concerns with functionality....
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Loyalty
We are very satisfied with Flywire's system. When we started using it, we transferred all our...
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Relationship, Operations
We have had many vendors, and the person from Flywire was probably one of the best project managers...
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Value
I'm very happy with the vendor’s impact on the cost to collect. Our previous vendor was contingency...
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Relationship
We ran into an issue that we found ourselves, and we had to tell the vendor. I would have liked them...
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Loyalty
Nothing we have looked at has been as efficient as Flywire's solution. With Flywire's system, I...
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Product
The reporting is awesome. We can pull reporting out of the product, and we can pull by department or...
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Loyalty, Product, Value
Our payment portal lets patients pay online, and it also sends our statements out for us. Our...
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Relationship
Typically, we are the ones who reach out to Flywire when we see issues. Flywire doesn't reach out to...
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Product
There are a few things on the system's back end that we struggle with. We have gone through a few...
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Product
The system works fairly well. Its design, stability, and reliability are fairly good, and the system...
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Loyalty
Our organization is planning to keep the system in the long term as we move into the next phase with...
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Operations
We have had many issues with Flywire's system. We weren't trained on it enough in the beginning, and...
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Relationship
When it comes to an issue, Flywire will answer us very quickly. We are very satisfied with their...
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Product
With Flywire's system, I can see statements on the back end, both paper and digital. However,...
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Product
We still don't have certain functionalities working in Flywire's system. Most of those are on the...
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Product
I really like Flywire's system. It is very easy for end users. I am extremely satisfied with what...
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Operations
Our training with Flywire could have been a lot better. Our people need better training. That is...
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Loyalty, Value
Flywire's system doesn't meet our current needs. The platform hasn't made a difference for us. Our...
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Loyalty
We went to Flywire's system because another facility that we service was already using it. We...
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Relationship
I see Flywire’s executives a couple of times a year. With Flywire, we always have start-up issues...
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Loyalty
There are a couple of things on our road map for Flywire's system that we would like to expand to....
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Value
I have recommended Flywire's system to others. The system's ease of use is pretty good. We have a...
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Loyalty, Product
Flywire is doing the best they can given the functionality that is available in Epic's systems....
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Loyalty, Product
There are features that Flywire has promised to turn on for us. There is one feature in particular...
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Culture, Relationship
Flywire has the intention of keeping all their promises, and they do. The issue is the timelines of...
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Product
I want to see Flywire do a little bit more QA and testing. We have some bugs with the product that I...
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Relationship, Product
We have had some issues in our radiology service line with Flywire because our medical billing...
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Relationship
Flywire customizes things for us. Flywire is receptive and has a more dynamic, customizable product...
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Product
In terms of the functionality meeting all of our needs, the complicated thing is that we try to...
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Loyalty, Relationship, Value
Flywire has been a long-term partner, and we have a great relationship with the executive team....
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Value
Our collections certainly improved exponentially once we kicked off the system, and since then, we...
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Relationship
I ding Flywire on their proactive service because there have been hiccups that our team has brought...
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Loyalty, Product
Flywire is working on the ability to combine bills across different entities. I would like to see...
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Relationship
The vendor's people are very accessible, and they react if we escalate appropriately. If someone...
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Loyalty, Value
In terms of outcomes, we are still looking for increased collections.
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Relationship, Product
Flywire is really good at data integration. I have used them several times. They make the...
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Value
Flywire does well with their impact on the cost to collect because when we can leverage text-to-pay...
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Loyalty, Product
The product's functionality has been very good. There are some things on the vendor's board to...
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Relationship
We have routine meetings and strategy sessions with Flywire, so they are a good partner to deal...
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Relationship
In the time we have had this product, we have had a handful of technical issues, and they have been...
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Product, Value
As far as the impact on collection rates is concerned, our EHR vendor's product struggles to provide...
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Operations, Product
The product is a cloud-based solution, and the upgrades are very seamless. When there are upgrades,...
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Product, Value
With Patient Financial Engagement Platform, we have seen a huge decrease in phone calls, and that...
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Culture, Relationship
Flywire has certain things available, but they are just not very transparent about what they have. I...
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Loyalty, Relationship, Operations
When we are in meetings with Flywire talking about things, they are very responsive and positive....
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Relationship
One of our biggest complaints is that when we submit a ticket, it either takes forever for the...
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Relationship
Our Flywire representative is very supportive and says they can do things, but I don't feel that...
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Relationship
Flywire's ticketing system is our biggest complaint. Lately, it has been tough. The help desk isn't...
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Operations
When we were going live with the solution, Flywire had the training and would meet with us whenever...
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Product
Our team is all different levels of tech savvy, but with the support and learning, I caught onto the...
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Loyalty, Product, Value
I would buy Patient Financial Engagement Platform again because I don’t know what else is out there,...
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Relationship
Flywire keeps promises the majority of the time, but there are times they don't. We alert them to...
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Loyalty, Value
The cost to collect isn't the frustrating part; we get payments quickly. However, we have a lot of...
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Relationship
We love Flywire. They have excellent communication. We have a dedicated Flywire resource who we meet...
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Product
My only cautionary note with the solution is that there is limited integration with our EHR. The...
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Product
Flywire: Patient Financial Engagement Platform is excellent. Flywire delivers on their promises....
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Relationship, Product
We have had to develop our own tools in Flywire to actually alert us when the solution doesn't pick...
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Relationship, Product
There is a battle to get Flywire's system and our EHR to speak together, and it is a very slow...
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Operations
The training for Flywire's system was very much just watching a video. We would like more hands-on...
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Relationship, Product
Flywire receives feedback very well, but that doesn’t mean they necessarily do anything with that...
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Operations
The installation of Flywire's system was very easy. It was one of the easiest installations that we...
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Relationship, Product
Flywire has been very good about getting on top of issues and finding out whether those issues are...
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Product, Value
I am able to refund things through Flywire's system. That is really helpful to me. We just went live...
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Product
The system has the capability to do things in real time. That would be sweet, but we are managing on...
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Relationship
The person we worked with was really amazing when it came to helping us get things built. If that...
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Relationship, Operations
There haven't really been any changes to the system since we went live on it, so there is nothing...
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Product
We are doing well with Flywire's system. It isn't usually an issue for us. I am a believer that if...
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Relationship
The things I like most about Flywire are their communication and their quick resolution of issues....
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Loyalty, Relationship
We have had a great experience with Flywire. Unfortunately, we are going to maintain the vendor we...
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Product
We still take payments in our previous payment platform, but some of those payments cross look like...
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Culture
There was some miscommunication on a couple of things during the sales process. Flywire promised us...
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Operations, Product, Value
Flywire supported the go-live process and everything. I like the fact that we are now able to offer...
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Relationship
We have had a few issues with the solution, but Flywire’s support tends to respond quickly. We are...
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Operations
I had to do most of the training with my staff members. We did a generic training so we could kind...
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Relationship
With the support tool, sometimes questions come up, and sometimes the support team can take a little...
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Relationship
FlyWire has been wonderful to work with. They were a great business decision for not only us as an...
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Operations
The implementation of the product was super easy. So far, there have not been a lot of kinks.
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Relationship, Product
Flywire gives us updates, and their technology is great. I assume that they will only continue to...
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Product
The product is super helpful. It is a very simple platform for pushing through text messages. We had...
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Operations
When we asked for something, the vendor reviewed it in their processes and determined it would be a...
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Operations
What Flywire did well with the implementation was preparation. Our EMR is not the easiest platform...
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Loyalty
Prior to choosing Flywire's system, we would send a statement out of our system, and then we gave it...
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Value
For my team, using this solution is a lot easier than it was before when we would have to post...
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Product, Value
Because of this solution, even though we have seen a decrease in patient volume, we have seen an...
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Operations
I have absolutely no complaints with Flywire. The implementation process and the build for our...
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Operations, Product
We just initiated the text-to-pay component, so we haven't rolled it out live yet, but we have...
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Relationship
We meet with Flywire regularly to go over any KPIs or other performance metrics that we have asked...
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Culture
Flywire is a partner of Oracle Health, so it is tricky because Flywire’s pricing is interweaved with...
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Operations
Our implementation of the solution wasn't perfect, but Flywire did a lot of the work for us, and...
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Operations
Flywire came on-site to do user training. Part of the testing process was also the training. They...
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Relationship
Flywire’s responsiveness is good if there is ever an issue. They respond quickly and get it to the...
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Loyalty, Product, Value
Our patients like the solution. We were nervous about that because we have an older population of...
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Relationship
We are very big on our relationships with vendors. We need a vendor who we don't have to babysit,...
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Relationship, Product
Flywire has real-time posting, and they have had that for a while. We wanted that very early on, but...
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Product
The solution does what we need it to do, and we have been able to create other processes, workflows,...
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Loyalty, Value
We definitely see tangible outcomes from the solution. We look at patient satisfaction surveys, and...
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Loyalty
As we are moving to a different EHR system, that has put some questions in mind, so we are...
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Relationship
I get a lot of communication from Flywire, and a lot of it is stuff that they are sharing with me...
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Product
The patient satisfaction survey from Flywire is such an awesome tool and has become really helpful....
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Culture
The contract is the contract. What Flywire says they are going to charge for is what they charge...
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Operations
There are a couple of things with the implementation process that were difficult. For example, we...
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Operations
From a service perspective, Flywire is a great company to work with because they are always looking...
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Loyalty, Product
There is one little thing Flywire is looking into that some patients are a little confused about,...
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Product
We have the product integrated within our tools, but we are not always getting messages back that we...
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Relationship
We have really strong representatives that we work with at Flywire, and they do a great job, so it...
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Loyalty, Relationship
Flywire is a very strong vendor in the industry and has been a great partner for many years. They do...
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Product, Value
For Flywire and a lot of payment portal solutions, there is an opportunity for them to provide more...
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Product
We have multiple service lines that don't report through our revenue cycle operations. So that means...
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