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Synapse (Global) Commentary
Filtered view: (Latin America)
Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I understand that after this update, we now have a very up-to-date tool. I believe that the...
As we deal with Fujifilm directly, they are cooperative and helpful. They fulfill all our needs....
I do not perform benchmarking frequently, but I believe what we pay here is at a fair price or...
Fujifilm is transparent, and we conduct a renewal every year. During this renewal, we must...
Synapse is a mature tool. Even though we spent most of the time with the previous version, in the...
Commentary Summary
Comment Type Breakout