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Synapse (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Latin America PACS 2024: A Look at Vendor Performance in an Evolving Market
Latin America PACS 2024:
A Look at Vendor Performance in an Evolving Market
October 2024
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Canada PACS 2024: Market Volatility Heightens as Organizations Look to Improve Their Experience
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Commentary Summary

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User Commentary

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Manager

Product

My favorite thing about Synapse is the uptime. We are very satisfied.

Dec 2024
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(0)
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Manager

Relationship

Unfortunately, I have noticed a slightly higher turnover of employees, but Fujifilm has managed to...

Dec 2024
||
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Manager

Culture

We would like to have more communication about what Fujifilm sees in the future.

Dec 2024
||
(0)
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Manager

Relationship

Fujifilm's strength is that they have always offered a great service. We haven't had any downtime,...

Dec 2024
||
(0)
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Physician

Relationship

The vendor's support doesn't respond to us within the SLA. They answer when they can, and they do at...

Dec 2024
||
(0)
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Physician

Loyalty

We decided to move away from Synapse because of a certain issue. I don't know whether it is a...

Dec 2024
||
(0)
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Physician

Loyalty

One reason we decided to switch away from Fujifilm is that I don't even know whether they have a RIS...

Dec 2024
||
(0)
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Physician

Product

We don't have specific reconstructions available in Synapse. For example, the ability to compare...

Dec 2024
||
(0)
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Physician

Relationship, Value

The issue of Synapse being slow may be a software problem, but it might be a matter of getting...

Dec 2024
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(0)
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CIO

Relationship

We are constantly talking to Fujifilm about improvements.

Aug 2024
||
(0)
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CIO

Product

Synapse is a good product. It is clear, understandable, and user friendly. What I like the most is...

Aug 2024
||
(0)
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VP/Other Executive

Loyalty, Product

Synapse is good. It is easy. We are linked with our medical records, and the information from the...

Aug 2024
||
(0)
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VP/Other Executive

Product

Synapse is good. However, we have one problem: the voice recognizer. Fuji is working with the voice...

Aug 2024
||
(0)
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VP/Other Executive

Relationship

Executive involvement is a serious problem here. The most critical point that we have at this moment...

Aug 2024
||
(0)
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VP/Other Executive

Product

We have tried to have all the information be digital. Nobody has been able to develop that, nor can...

Aug 2024
||
(0)
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VP/Other Executive

Product

I have had the opportunity to see other systems, and there are always problems pending to be solved....

Aug 2024
||
(0)
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Manager

Product

Fujifilm could improve Synapse's communications protocol in areas with bandwidth restrictions. I...

Jul 2024
||
(0)
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Manager

Product

I like Synapse's multiplatform operation, its visualization toolkit, and its schemas or workflows.

Jul 2024
||
(0)
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Manager

Relationship

Fujifilm's greatest strengths are their knowledge of the product, a continuous improvement plan,...

Jul 2024
||
(0)
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Manager

Relationship

Our support for Synapse is provided through our reseller, and it is mostly online. In general, we...

Jul 2024
||
(0)
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Manager

Relationship, Product

Things with Fujifilm are pretty good. Synapse's stability is working best. In other words, it hardly...

Jul 2024
||
(0)
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Physician

Product, Value

We are satisfied with Synapse. We don't have costs for every little development. It is a very stable...

Jul 2024
||
(0)
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Manager

Loyalty, Relationship

We are going to move to a newer version of the product, and I see that as a good thing because...

Jul 2024
||
(0)
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Manager

Relationship

Every time I have needed the vendor's support, including when we have had an emergency, I have...

Jul 2024
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(0)
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Manager

Product

As far as integration with Synapse goes, the difficulty has more to do with the other vendors we...

Jul 2024
||
(0)
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Manager

Product

The vendor could make an app so that both the requesting doctor and the radiologist could use the system....

Jul 2024
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(0)
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Manager

Operations

The vendor could improve their training by making videos or demonstrations so that it is not too overwhelming....

Jul 2024
||
(0)
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Physician

Relationship, Operations, Product

Fujifilm's strengths are their availability and their system's ease of use.

Jun 2024
||
(0)
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Physician

Value

The vendor's opportunity for improvement is around releasing more licenses at a good price. The...

Jun 2024
||
(0)
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Director

Product, Value

The ease of use is good for radiologists who use the product to produce reports. The product serves...

Apr 2024
||
(0)
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Director

Relationship

The product's integration is good. Fuji handles that well, and they are always helpful. They always...

Apr 2024
||
(0)
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Director

Operations, Product

Other vendors on the market have better designs. With Fuji's product, we create configuration...

Apr 2024
||
(0)
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Director

Relationship, Product

Fuji is very strong in North America, so they hardly do anything targeted toward our country. They...

Apr 2024
||
(0)
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Director

Relationship, Value

We do all the monitoring. We asked the vendor for a monitoring tool so that we could have proactive...

Apr 2024
||
(0)
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Director

Loyalty, Relationship

I think we will be more satisfied in the future. There was a change in the vendor's management, and...

Apr 2024
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(0)
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Director

Product

One issue with the product is the lack of customization. It is a very rigid PACS. The vendor doesn't...

Apr 2024
||
(0)
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Director

Relationship

The vendor's support team is always available. I believe they treat us as something of a priority....

Apr 2024
||
(0)
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Director

Relationship, Product

We sometimes lack definitive solutions to problems. The vendor fixes things, but they don't apply...

Apr 2024
||
(0)
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Director

Culture

The vendor doesn't have good marketing. I would buy the product because I understand it. I know it...

Apr 2024
||
(0)
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Director

Operations

The vendor needs to be a little more present for our implementation processes. We have a lot of...

Apr 2024
||
(0)
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Director

Culture, Value

Because of the size of the contract we have with the vendor, they end up making things easier for us...

Apr 2024
||
(0)
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Director

Operations

Fujifilm practically doesn't offer training. We have exclusively internal training materials, even...

Apr 2024
||
(0)
 Thank you  Helpful

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View All Reports
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Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.
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Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
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Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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