Synapse (Global) Commentary
Filtered view: (Latin America)
Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
If you don't have a login, getting started is easy.
User Commentary
Relationship
Some areas of improvement for Fujifilm include their support and after-sales service. Fujifilm's...
Login or Create an Account to see details.
Product, Value
Fujifilm's product needs to be more competitive in terms of price. There is also a viewer issue. The...
Login or Create an Account to see details.
Product
Synapse is much easier to work with than another PACS that we use, at least from the IT side....
Login or Create an Account to see details.
Relationship
I have positive feedback overall and am satisfied with Fujifilm. They have been a strong partner and...
Login or Create an Account to see details.
Loyalty
I believe the tool will offer many more possibilities moving forward. We haven’t done many updates...
Login or Create an Account to see details.
Relationship
A constructive criticism for Fujifilm would be more proactivity. There is room for improvement...
Login or Create an Account to see details.
Culture
We are not paying an excessive amount. For us to renew the contract, Fujifilm has to present...
Login or Create an Account to see details.
Product
We don’t have a VNA. We use the default configuration, and it serves us quite well. It was explained...
Login or Create an Account to see details.
Relationship
The vendor is proactive. They are always notifying us about things they detect. We have a pretty...
Login or Create an Account to see details.
Value
Our return from the product is intangible. Because of our institution type, our return is the...
Login or Create an Account to see details.
Operations
While there was initial training, I would like there to be annual ongoing training sessions. Sure,...
Login or Create an Account to see details.
Product
We see measurable outcomes but not directly from the software. It is more the tool we interact with,...
Login or Create an Account to see details.
Loyalty
I can’t confirm or rule out Synapse as being part of our long-term plans because per current...
Login or Create an Account to see details.
Product
The product is very easy to use. It is also very easy to explain, so that is not an issue. The tool...
Login or Create an Account to see details.
Operations
What could be improved is the implementation of the 3D reconstructions. The 3D installation hasn’t...
Login or Create an Account to see details.
Product
The old stuff works. It gets the job done. This product has been in the facility for many years. For...
Login or Create an Account to see details.
Product
I would buy Synapse again because of its reliability and stability. Today, Synapse is working just...
Login or Create an Account to see details.
Operations
Fujifilm's implementation services are fast, clear, and objective. I think the vendor offers those...
Login or Create an Account to see details.
Relationship
Synapse is very good, robust, reliable, and stable. During all the time we have been with Synapse,...
Login or Create an Account to see details.
Product
Fujifilm could improve search and post-processing workflows, and they could improve operational...
Login or Create an Account to see details.
Operations
Fujifilm should implement an active training module to refresh users’ knowledge on things.
Login or Create an Account to see details.
Relationship, Product
Fujifilm delivers a reliable and customizable solution, and they deliver solutions to healthcare...
Login or Create an Account to see details.
Culture, Relationship
Fuji probably keeps most of their promises. But I don't think most vendors keep all their promises....
Login or Create an Account to see details.
Loyalty
Fuji seems to be pretty attentive. Our clinical teams really enjoy working with them. I'm not sure...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout