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User Commentary
Relationship
We are constantly talking to Fujifilm about improvements.
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Product
Synapse is a good product. It is clear, understandable, and user friendly. What I like the most is...
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Loyalty, Product
Synapse is good. It is easy. We are linked with our medical records, and the information from the...
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Product
Synapse is good. However, we have one problem: the voice recognizer. Fuji is working with the voice...
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Relationship
Executive involvement is a serious problem here. The most critical point that we have at this moment...
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Product
We have tried to have all the information be digital. Nobody has been able to develop that, nor can...
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Product
I have had the opportunity to see other systems, and there are always problems pending to be solved....
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Product
Fujifilm could improve Synapse's communications protocol in areas with bandwidth restrictions. I...
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Product
I like Synapse's multiplatform operation, its visualization toolkit, and its schemas or workflows.
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Relationship
Fujifilm's greatest strengths are their knowledge of the product, a continuous improvement plan,...
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Relationship
Our support for Synapse is provided through our reseller, and it is mostly online. In general, we...
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Relationship, Product
Things with Fujifilm are pretty good. Synapse's stability is working best. In other words, it hardly...
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Product, Value
We are satisfied with Synapse. We don't have costs for every little development. It is a very stable...
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Loyalty, Relationship
We are going to move to a newer version of the product, and I see that as a good thing because...
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Relationship
Every time I have needed the vendor's support, including when we have had an emergency, I have...
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Product
As far as integration with Synapse goes, the difficulty has more to do with the other vendors we...
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Product
The vendor could make an app so that both the requesting doctor and the radiologist could use the system....
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Operations
The vendor could improve their training by making videos or demonstrations so that it is not too overwhelming....
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Relationship, Operations, Product
Fujifilm's strengths are their availability and their system's ease of use.
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Value
The vendor's opportunity for improvement is around releasing more licenses at a good price. The...
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Product, Value
The ease of use is good for radiologists who use the product to produce reports. The product serves...
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Relationship
The product's integration is good. Fuji handles that well, and they are always helpful. They always...
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Operations, Product
Other vendors on the market have better designs. With Fuji's product, we create configuration...
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Relationship, Product
Fuji is very strong in North America, so they hardly do anything targeted toward our country. They...
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Relationship, Value
We do all the monitoring. We asked the vendor for a monitoring tool so that we could have proactive...
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Loyalty, Relationship
I think we will be more satisfied in the future. There was a change in the vendor's management, and...
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Product
One issue with the product is the lack of customization. It is a very rigid PACS. The vendor doesn't...
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Relationship
The vendor's support team is always available. I believe they treat us as something of a priority....
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Relationship, Product
We sometimes lack definitive solutions to problems. The vendor fixes things, but they don't apply...
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Culture
The vendor doesn't have good marketing. I would buy the product because I understand it. I know it...
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Operations
The vendor needs to be a little more present for our implementation processes. We have a lot of...
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Culture, Value
Because of the size of the contract we have with the vendor, they end up making things easier for us...
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Operations
Fujifilm practically doesn't offer training. We have exclusively internal training materials, even...
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Relationship
Fujifilm has a good technical team to conduct projects.
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Relationship
Fujifilm needs to work closer with their clients; we have noticed they have been distant from us recently....
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