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Synapse (Global) Commentary
Filtered view: (Latin America)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Commentary Summary

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User Commentary

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Manager

Relationship

I have positive feedback overall and am satisfied with Fujifilm. They have been a strong partner and...

Jul 2025
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Manager

Loyalty

I believe the tool will offer many more possibilities moving forward. We haven’t done many updates...

Jul 2025
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Manager

Relationship

A constructive criticism for Fujifilm would be more proactivity. There is room for improvement...

Jul 2025
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Manager

Culture

We are not paying an excessive amount. For us to renew the contract, Fujifilm has to present...

Jul 2025
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Manager

Product

We don’t have a VNA. We use the default configuration, and it serves us quite well. It was explained...

Jul 2025
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Manager

Relationship

The vendor is proactive. They are always notifying us about things they detect. We have a pretty...

Jul 2025
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Manager

Value

Our return from the product is intangible. Because of our institution type, our return is the...

Jul 2025
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Manager

Operations

While there was initial training, I would like there to be annual ongoing training sessions. Sure,...

Jul 2025
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Manager

Product

We see measurable outcomes but not directly from the software. It is more the tool we interact with,...

Jul 2025
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Manager

Loyalty

I can’t confirm or rule out Synapse as being part of our long-term plans because per current...

Jul 2025
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Manager

Product

The product is very easy to use. It is also very easy to explain, so that is not an issue. The tool...

Jul 2025
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Manager

Operations

What could be improved is the implementation of the 3D reconstructions. The 3D installation hasn’t...

Jul 2025
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Manager

Product

The old stuff works. It gets the job done. This product has been in the facility for many years. For...

Jul 2025
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Manager

Product

I would buy Synapse again because of its reliability and stability. Today, Synapse is working just...

Jul 2025
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Manager

Operations

Fujifilm's implementation services are fast, clear, and objective. I think the vendor offers those...

Jul 2025
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(0)
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Manager

Relationship

Synapse is very good, robust, reliable, and stable. During all the time we have been with Synapse,...

Jul 2025
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(0)
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Manager

Product

Fujifilm could improve search and post-processing workflows, and they could improve operational...

Jul 2025
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Manager

Operations

Fujifilm should implement an active training module to refresh users’ knowledge on things.

Jul 2025
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Manager

Relationship, Product

Fujifilm delivers a reliable and customizable solution, and they deliver solutions to healthcare...

Jul 2025
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(0)
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CIO

Culture, Relationship

Fuji probably keeps most of their promises. But I don't think most vendors keep all their promises....

May 2025
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(0)
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CIO

Loyalty

Fuji seems to be pretty attentive. Our clinical teams really enjoy working with them. I'm not sure...

May 2025
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Manager

Product

My favorite thing about Synapse is the uptime. We are very satisfied.

Dec 2024
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Manager

Relationship

Unfortunately, I have noticed a slightly higher turnover of employees, but Fujifilm has managed to...

Dec 2024
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Manager

Culture

We would like to have more communication about what Fujifilm sees in the future.

Dec 2024
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Manager

Relationship

Fujifilm's strength is that they have always offered a great service. We haven't had any downtime,...

Dec 2024
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Physician

Relationship

The vendor's support doesn't respond to us within the SLA. They answer when they can, and they do at...

Dec 2024
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Physician

Loyalty

We decided to move away from Synapse because of a certain issue. I don't know whether it is a...

Dec 2024
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(0)
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Physician

Loyalty

One reason we decided to switch away from Fujifilm is that I don't even know whether they have a RIS...

Dec 2024
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(0)
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Physician

Product

We don't have specific reconstructions available in Synapse. For example, the ability to compare...

Dec 2024
||
(0)
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Physician

Relationship, Value

The issue of Synapse being slow may be a software problem, but it might be a matter of getting...

Dec 2024
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(0)
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CIO

Relationship

We are constantly talking to Fujifilm about improvements.

Aug 2024
||
(0)
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CIO

Product

Synapse is a good product. It is clear, understandable, and user friendly. What I like the most is...

Aug 2024
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View All Reports
Related Reports
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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