Galen Healthcare Technical Services Comments

 

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CIO

Tools and Methodology

We love Galen Healthcare, and they are a good supporter of us. They are fantastic when it comes to...

Aug 2020
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CIO

Project Results

We did something with our enterprise system that had never been done before with discrete data and...

Aug 2020
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CIO

People and Knowledge

Some of the vendor's resources were stretched too thin, and they weren't dedicated. They were...

Aug 2020
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CIO

Relationship

We had to work with the project folks when there were issues or questions, and then if we didn't get...

Aug 2020
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CIO

People and Knowledge

I would have liked to have seen more resolutions to our problems. I would have liked the vendor to...

Aug 2020
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CIO

Relationship

The vendor is a great partner. They have been really focused outside of one instance I have shared....

Aug 2020
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CTO

Tools and Methodology

Galen Healthcare started with an Allscripts-centric model, but they are an expert on many vendors...

Aug 2020
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CTO

Relationship

Galen Healthcare's executive involvement is very low, but we don't need executive involvement. The...

Aug 2020
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CTO

Tools and Methodology

Services are always expensive, but Galen Healthcare gets the job done. I don't usually rank the...

Aug 2020
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CTO

Tools and Methodology

Galen Healthcare has met every timeline. When they encounter an obstacle, we can see that they...

Aug 2020
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CTO

Tools and Methodology

When I look at Galen Healthcare and the value they add to the industry, I see a master integrator....

Aug 2020
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CTO

People and Knowledge

The project manager who was involved in our project was competent. Usually, project managers aren't...

Aug 2020
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CTO

Relationship

Galen Healthcare didn't stop anything amid COVID-19. The analysts were already working remotely, so...

Aug 2020
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CTO

Relationship

Our Galen Healthcare engagement was unlike any other engagement I have ever had. I feel like the...

Aug 2020
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CTO

ROI and Cost

When we inevitably run into scoping problems, we just have to juggle things around. Galen Healthcare...

Aug 2020
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CTO

Other Observations

I would definitely buy Galen Healthcare's services again. Choosing a firm is a very delicate thing....

Aug 2020
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CTO

People and Knowledge

Our expectations are really high. Galen Healthcare met our expectations, and that was what they were...

Aug 2020
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Manager

Relationship

Our organization made the decision to postpone our go-live, and Galen Healthcare was very responsive...

Jun 2020
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Manager

Relationship

Galen Healthcare has definitely lived up to and exceeded our expectations, especially with the work...

Jun 2020
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Manager

Project Results

We have always used Galen Healthcare's services. Per my expectations, they are delivering 100%....

Feb 2020
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Director

Tools and Methodology

Galen Health exceeded our expectations based on the fact that they were willing to work with us...

Feb 2020
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Director

Tools and Methodology

Galen Healthcare’s strength is their support. They stay on top of the product, and they are very knowledgeable....

Feb 2020
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Director

Relationship

Galen Healthcare was willing to work with us. At night, we sometimes had to do testing when the...

Feb 2020
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Director

Other Observations

I would use Galen Healthcare for their services again if they could help us. They tend to be a...

Feb 2020
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VP/Other Executive

Project Results

Every resource, with one exception, has been stellar, knowledgeable, and self-managed. The vendor's...

Jan 2020
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VP/Other Executive

Project Results

Galen Healthcare consistently provides high-quality work and outcomes in less time than originally...

Jan 2020
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

Our providers unanimously chose Galen Healthcare's solution after reviewing multiple options.

Jan 2020
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CIO

Project Results

Once Galen Healthcare signs on, they do what they need to do. There are some vendors that wait for...

Dec 2019
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CIO

Tools and Methodology

Galen Healthcare is willing to work with us on our timeline. They are very proactive about wanting...

Dec 2019
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CIO

ROI and Cost

Galen Healthcare is willing to work with us on pricing options. When we ran into a budget issue, the...

Dec 2019
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CIO

Relationship

I feel really comfortable with our account leader from Galen Healthcare. I can reach out to that...

Dec 2019
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Analyst/Coordinator

People and Knowledge

Galen Healthcare's staff is high quality. Everyone we have worked with has been really good. We work...

Nov 2019
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Analyst/Coordinator

People and Knowledge

We would use Galen Healthcare's service again. Galen Healthcare exceeded our expectations. They went...

Nov 2019
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VP/Other Executive

Relationship

We had to replace someone, and Galen Healthcare handled that well. We just had to call Galen...

Oct 2019
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Director

Other Observations

We use Galen Healthcare’s VitalCenter, which is kind of our downtime-accessible system if our EHR...

Oct 2019
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Director

Tools and Methodology

Galen Healthcare has very streamlined processes. We have an account representative that we work with...

Oct 2019
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Director

ROI and Cost

Galen Healthcare ran into some technical issues, and they didn’t change the scope of the project....

Oct 2019
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Manager

People and Knowledge

Galen Healthcare came to the table with knowledge of the pitfalls that Epic's products have. The...

Oct 2019
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Manager

Project Results

Galen Healthcare really brought forth some information about some of the past experiences they had...

Oct 2019
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Manager

Relationship

I can't really recognize any areas where Galen Healthcare could improve. They were always there....

Oct 2019
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Director

Tools and Methodology

Galen Healthcare should keep doing what they are doing and keep rising to the top. Many companies...

Oct 2019
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Director

Relationship

Overall, I have had a great experience. Galen Healthcare is responsive. When any questions have come...

Oct 2019
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Director

Relationship

Galen Healthcare answers the phone. A lot of people have an SLA of 24 hours. Galen Healthcare is...

Oct 2019
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Director

People and Knowledge

I do have a consistent point person. However, there have been times after hours when we have had to...

Oct 2019
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Director

People and Knowledge

The communication has been key. Galen Healthcare makes sure that we have a full understanding at the...

Oct 2019
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Director

People and Knowledge

We have a really good relationship with Galen Healthcare, and I have no reason to look elsewhere....

Jul 2019
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Director

People and Knowledge

We have a resource from Galen Healthcare that manages our database, and they only need remote access...

Jul 2019
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CIO

Project Results

We generally hire Galen Healthcare to convert the data from one EMR's format into another's. They...

May 2019
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CIO

Other Observations

Galen Healthcare is not cheap, and they have gotten more expensive. The quality of the work varies a...

May 2019
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Manager

Project Results

Galen Healthcare was incredibly timely and good at working with the EMR vendors to get what we...

Mar 2019
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Manager

Project Results

Our organization has worked with Galen Healthcare on several projects. Whenever we have needed...

Dec 2018
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Manager

Project Results

We have had a very good experience overall, and working with Galen Healthcare has been a good choice....

Dec 2018
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Director

People and Knowledge

We do all we can to develop the HL7 interface, but I delegate most of that work to our consultant....

Dec 2018
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Director

Other Observations

The hourly rate is kind of a middle-of-the-road rate comparatively. We would appreciate a little...

Dec 2018
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Manager

ROI and Cost

Galen Healthcare does not charge for every little thing. If there is an extra thing that they can...

Dec 2018
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Manager

People and Knowledge

We keep Galen Healthcare on retainer, so we use them if we have a project. For example, we use them...

Dec 2018
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Manager

ROI and Cost

Galen Healthcare charged us, but they didn’t nitpick and charge us for every little item. Their...

Nov 2018
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Manager

People and Knowledge

Galen Healthcare’s people had all had experience with what we wanted them to do from working with...

Nov 2018
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Manager

People and Knowledge

The people from Galen Healthcare were extremely knowledgeable. They knew our system inside and out....

Nov 2018
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Manager

Tools and Methodology

Galen Healthcare took a very proactive approach and was very involved in the project. Some vendors...

Nov 2018
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Manager

Project Results

Galen Healthcare may have been able to do things for less money, but they were pretty good.

Nov 2018
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Manager

Project Results

Galen Healthcare provided us with instructions on what platforms they would need to install their...

Nov 2018
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Manager

Project Results

Galen Healthcare has a relatively long history with us. They have done a number of projects with us...

Nov 2018
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Analyst/Coordinator

Sales and Contracting

During the initial stages of contracting with Galen Healthcare, we looked at the different things we...

Nov 2018
 Helpful

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Analyst/Coordinator

ROI and Cost

Galen Healthcare's pricing was very fair. We did not spend any money beyond the original quote; in...

Nov 2018
 Helpful

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Analyst/Coordinator

People and Knowledge

Galen Healthcare is willing to tailor their solution to the business needs of an organization. They...

Nov 2018
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Analyst/Coordinator

Tools and Methodology

We did not leverage Galen Healthcare’s strategic expertise as much as we could have because we did...

Nov 2018
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Analyst/Coordinator

Tools and Methodology

It is hard sometimes for clinical staff or even executives to understand the details that go into...

Nov 2018
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Analyst/Coordinator

Project Results

We brought in Galen Healthcare to help us with a data-conversion project. I feel like different...

Nov 2018
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Analyst/Coordinator

Project Results

Our work with Galen Healthcare was on time and under budget, and we had very few lingering issues....

Nov 2018
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Analyst/Coordinator

Project Results

Many of our notes had embedded images that were really tricky to bring in via the data-conversion...

Nov 2018
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Analyst/Coordinator

Project Results

We had a subset of our notes that were too big to be brought in via the interface, and Galen...

Nov 2018
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Director

ROI and Cost

It is hard to tell where the technical services begin and end with Galen Healthcare. All the...

Nov 2018
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Director

People and Knowledge

Galen Healthcare has a large pool of highly skilled people to draw from, regardless of the area that...

Nov 2018
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Manager

Project Results

We did the data migration with a specific subset of patient data. We took the top types of notes...

Sep 2018
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Manager

Relationship

Galen Healthcare is highly responsive. When I request a quote for a new service, I usually hear back...

Jan 2018
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Manager

People and Knowledge

Our company's size doesn't require someone to constantly build interfaces. We just need someone to...

Jan 2018
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Manager

ROI and Cost

Galen Healthcare's costs seem fair. They are willing to go with cheaper options because they know...

Jan 2018
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Manager

Project Results

I haven’t experienced many challenges or frustrations with Galen Healthcare. There has been only one...

Jan 2018
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VP/Other Executive

Tools and Methodology

Galen Healthcare is incredible. I can't praise them enough. They take the time to really understand...

Nov 2017
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VP/Other Executive

People and Knowledge

I have not met a resource from Galen Healthcare that wasn't topnotch. Every person we work with is...

Nov 2017
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VP/Other Executive

People and Knowledge

Galen Healthcare creates the tools they need to work effectively. The vendor's people are terrific....

Nov 2017
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Manager

Project Results

Galen Healthcare actually did additional work that wasn’t part of what we had planned in our...

Oct 2017
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Manager

People and Knowledge

There were a few phases to the engagement we had with Galen Healthcare, and the consultant we worked...

Oct 2017
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Manager

Project Results

We were very pleased with our engagement with Galen Healthcare. They had a lot of industry knowledge...

Oct 2017
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