All Categories chevron icon Value Based Care chevron icon Patient Engagement chevron icon Interactive Patient Systems

GetWell Inpatient Commentary
Filtered view: All

Subject Expert
Trey Dye
Research Director
KLAS Research Director - Trey Dye
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
An Update on Vendor-Reported Capabilities
July 2023
View Report
Interactive Patient Systems 2023: Who Is Leading the Way toward the Digital Patient Room of the Future?
View Report
Patient Perspectives on Patient Engagement Technology 2022: Identifying Opportunities to Align Patient, Organization, and Vendor Priorities
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Manager

Product

Recently, we have had some clinicians express some frustration with GetWell Inpatient because they...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Basically, we have created automation. Anytime there is a key word for Get Well, the system flags...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Our staff members have to pause and take time to help our older patients use GetWell Inpatient. We...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Some staff members and families report the system has too many things for them to know how to use it...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product, Value

Nurses and clinicians don't want to be bothered with GetWell Inpatient. The patient questions just...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

GetWell Inpatient has utilization reports that show how much use hospitals get out of the system....

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We tried to integrate GetWell Inpatient with our patient education system when we were going live...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We try to leverage service recovery tools in GetWell Inpatient by asking whether it was quiet enough...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

We really value the entertainment options that are in GetWell Inpatient, but the system is just...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Patients control GetWell Inpatient with their pillow speaker, and many patients struggle with that....

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I'm working to get rid of GetWell Inpatient, and our frustrations in large part are due to the way...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

This is not unique to GetWell Inpatient, but in order to make a system like this one work, there is...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

The system is the same year after year. I would like to see it be more intuitive. The problem is...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Get Well's system reminds me of the saying that something is the best of a lousy bunch. It is less a...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

Get Well's system isn't more responsive than a system from one of our other vendors. There are some...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Product

Once all of the parameters are set and the information flows correctly, the system works as advertised....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

We have had a lot of technical difficulties with our staff members' ability to access the system's...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are waiting to get into the cloud. That would be better for us. We have another update that we...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The product is helping me get real-time data on patient experiences.

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are keeping the system because once an organization gets into it, it is hard to get out.

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product is harder for nurses and clinicians to use than it is for patients because nurses and...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We love GetWell Inpatient. We really appreciate that it is so customizable and that the client...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Nothing major could be improved in GetWell Inpatient because it is so customizable, but there are...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The basic design of GetWell Inpatient is good for most end users. I would like to see more...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

I like the selection of movies in GetWell Inpatient, which is updated frequently. I know we are...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We haven't had training from Get Well since our initial go-live, and a lot of our new staff members...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty, Relationship

I haven't had direct interaction with the vendor. Recently, we have been promised that we will be...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations

I feel like GetWell Inpatient could be better once I learn all of the things it can do. We are...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product, Value

There is a little room for improvement with GetWell Inpatient. We struggle a bit because we don't...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Value

We use the GetWell Inpatient system for entertainment and patient education. But it is very...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Operations, Product

We would like Get Well to make sure that GetWell Inpatient is intuitive to the nurses and families...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship

There are rarely any issues when GetWell Inpatient is upgraded. Get Well is involved and a good...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

From a care-team and patient perspective, GetWell Inpatient is very intuitive. It is better than our...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The GetWell Inpatient platform is one of the best platforms out there for specialty workflow. The...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Our service product team comes on-site regularly to spend in-person, face-to-face time with not just...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

In the GetWell Inpatient tool, patients feel as though there are too many clicks to get to things....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The service from Get Well is pretty good, and we have an executive presence from them.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like that GetWell Inpatient is very clinically focused, so we don't have to do a whole redesign....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Get Well needs to work on being more open to business priorities. We can use GetWell Inpatient for...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

If I were starting over, I would look at other vendors before going with Get Well again. GetWell...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I would not buy GetWell Inpatient again because it doesn't move the metrics on our priorities. The...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would recommend Get Well to someone after I heard what their organization’s objectives were and if...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There is a lot of turnover with Get Well. We started out really good with our account representative...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Get Well needs to figure out how to let patients log in to their streaming service, but that is...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We have had the inpatient solution for a very long time. I definitely like the GetWell Loop...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Upgrades just happen, and I get notified. I don't have any problems with upgrades or the service...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I don't know how much of this is a Get Well problem or an us problem, but the main difference...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

There are a lot of qualifiers for training, and my person at Get Well is not local. Training is not...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Most of the lack of functionality in GetWell Inpatient has to do with the interface not being...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Get Well has made some UI changes, so I think the interface is a bit more modern and easier for the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Get Well still does a lot of add-ons, and everything costs extra. We get that with any organization,...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I am very happy with our customer service representatives. They are responsive when we enter a...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Get Well has recommendations for implementations, and it is up to the customer organization to...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I feel like the console module is a little outdated and not quite as robust as it could be.

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system doesn't meet all of our needs. It has manual keyboards that most of our patients can't...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

After a user buys and implements the system, a lot of the vendor's customer support goes away. The...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I have seen a recent demo of the current version of the system, and it looks like it could deliver...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system offers a good entertainment package for end users. We mostly use the system for television....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I haven’t seen our older patients have a huge problem with the learning curve of GetWell Inpatient,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have not seen an instance where Get Well has not kept their promises. They have been pretty...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The subcontractors that Get Well used for the implementation were extremely organized, proficient,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Get Well monitors their customer support 24/7, and the patients can call in directly, so that has...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

It has been a bit of a pain dealing with repair parts due to COVID-19. Get Well has not been able to...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Our elderly population doesn't know how to navigate the system. Even with education, they just don't...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Get Well is extremely supportive and helpful. I have a regular call with the Get Well network...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

GetWell Inpatient’s ease of navigation is always a complaint from patients. I think Get Well has the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

I don't think there are little things Get Well charges for. Things are usually in bundles. If we get...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

Get Well is working on so much. But as fast as they are putting things out, there is so much more to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Get Well does everything we want them to do. Sometimes we don't know why they stick with us. We have...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Get Well is very good with support. If there were a 20 on the scale, we would be picking 20. What...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like the simplicity of GetWell Inpatient, and the front-facing interface for end users is pretty...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

GetWell Inpatient could improve if it had a bigger font and an easier menu. The back end of GetWell...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Get Well’s support team is very responsive. We have a very good representative at Get Well who is...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Reports
Related Reports
Performance
KLAS article icon
Interactive Patient Systems 2023
09 May 23    |   Adam Cherrington and Spencer Snyder
The digital transformation of healthcare has innovated the way patients receive care; this is especially evident in the emergence of digital patient rooms, which use technology to improve personalization, accuracy, and overall experience for patients and providers within the hospital. When properly developed, these digital patient rooms can also ease the staffing challenges many healthcare organizations face today. While vendors in the interactive patient systems space have traditionally focused on and still provide education and entertainment technology in the patient room, this report focuses on advanced digital patient room capabilities offered by these vendors by examining (1) which solutions have the broadest adoption across these advanced capabilities, (2) which solutions are viewed as most complete, and (3) what outcomes deep adopters are achieving.
Perception
KLAS article icon
Patient Perspectives on Patient Engagement Technology 2022
26 May 22    |   Adam Cherrington and Dan Czech
The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​