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GetWell Inpatient Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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User Commentary

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Manager

Product

It would just be nice if Get Well could relocate servers.

Feb 2026
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Manager

Relationship

When it comes to support, Get Well is pretty much on top of their communication game. They always...

Feb 2026
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Manager

Operations

I don't have any control or input when it comes to the system's use, cost, or education. We haven't...

Feb 2026
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Manager

Product

We have used GetWell Inpatient for as long as I can remember. Based on the day-to-day functionality,...

Feb 2026
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Manager

Relationship

Get Well has recently done a much better job with communication about tickets. I don't know if they...

Feb 2026
||
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Manager

Operations, Product

GetWell Inpatient doesn't meet my needs because of the limited languages offered for education....

Feb 2026
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Manager

Operations

I would rate Get Well’s initial training higher than their ongoing training. They don't have very...

Feb 2026
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Manager

Value

GetWell Inpatient is pretty costly. That could be partially because of how we have implemented it,...

Feb 2026
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Manager

Loyalty, Product

Our leaders really see GetWell Inpatient as a long-term solution, but we currently don't use it to...

Feb 2026
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Manager

Loyalty, Product, Value

We use GetWell Inpatient as our entertainment, communication, and education platform. We do a lot of...

Feb 2026
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Manager

Relationship

Get Well just recently switched to a new ticketing system. They have both a dedicated support email...

Feb 2026
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Manager

Product

We have had GetWell Inpatient for so long that some of Get Well's updates don't work with our...

Feb 2026
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Manager

Relationship

We have pretty consistent communication with Get Well, and their responsiveness is also very...

Feb 2026
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Manager

Culture, Value

I wish GetWell Inpatient were cheaper. It does what I want, but we could stand to save some money....

Feb 2026
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Manager

Operations, Product

GetWell Inpatient is easy to use, and it is incredibly customizable. The solution is just very...

Feb 2026
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Manager

Loyalty, Relationship, Product

Get Well is expanding their AI a lot right now, and that is intriguing to us. We are excited to...

Feb 2026
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Manager

Operations

The GetWell Inpatient training is with real people during a dedicated time. They walk through each...

Feb 2026
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Analyst/Coordinator

Value

Get Well avoids charging for every little thing. We have gotten a lot of things waived.

Dec 2025
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Analyst/Coordinator

Culture, Operations

Get Well has a lot of products, but not everything is relevant to what we have. I wish they would...

Dec 2025
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Analyst/Coordinator

Operations

I do the training for the solution because that is not something that Get Well does. However, the...

Dec 2025
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Analyst/Coordinator

Product

If I were talking to a counterpart of another hospital, I would recommend GetWell Inpatient,...

Dec 2025
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Analyst/Coordinator

Relationship

The phone support from Get Well is always good. The support people know what they are doing. If we...

Dec 2025
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Analyst/Coordinator

Relationship

Get Well really doesn't let us know about problems. We let them know if there is an issue. However,...

Dec 2025
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Analyst/Coordinator

Value

I wish the system were less expensive and that we had more tangible financial benefits to justify...

Nov 2025
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Analyst/Coordinator

Product

I like that GetWell Inpatient is integrated with our televisions and can be controlled with a...

Nov 2025
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Analyst/Coordinator

Operations, Product

We have had many upgrades, and only once did we experience an issue. That issue affected other...

Nov 2025
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Analyst/Coordinator

Product

I would like to have a test station in GetWell Inpatient so that we could try things without having...

Nov 2025
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Analyst/Coordinator

Relationship

Get Well's employees are nice. Our representative has been fantastic and has worked with us for a...

Nov 2025
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Analyst/Coordinator

Loyalty, Operations

GetWell Inpatient is a good product, but I am not sure that it is the right fit for us or that we...

Nov 2025
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CNO

Relationship

If I had my way, the vendor would have an internal person who would mend and keep up with the system...

Nov 2025
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CNO

Product

The system's design and functionality are somewhat dated.

Nov 2025
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CNO

Loyalty

We chose GetWell Inpatient because the product was strong and its price was right. I like the...

Nov 2025
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VP/Other Executive

Operations, Product

There are a lot of features in GetWell Inpatient that we aren't using, and Get Well is not...

Sep 2025
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VP/Other Executive

Culture, Relationship

There has never been a case where GetWell Inpatient has not done something that the vendor said it...

Sep 2025
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VP/Other Executive

Product

There is almost too much functionality in GetWell Inpatient for some of our patients, so we have to...

Sep 2025
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VP/Other Executive

Relationship, Value

We are sharing a Get Well customer success manager with other facilities. I get that the vendor may...

Sep 2025
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VP/Other Executive

Product

I wish we could afford some of the things that Get Well puts out, and I wish that we could integrate...

Sep 2025
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VP/Other Executive

Product

There are some connectivity issues between our organization’s system and Get Well’s system that they...

Sep 2025
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Manager

Product

We had some pretty substantial downtime when an automatic update was applied to the TVs. The GetWell...

Sep 2025
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Manager

Loyalty, Product

I think everybody is chasing AI, and I'm not sure that is what is needed in an inpatient interactive...

Sep 2025
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Manager

Relationship

I would like problems to be solved at first touch when my analysts call. I would rather not have to...

Sep 2025
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Manager

Product, Value

We use GetWell Inpatient in a very limited way, so we haven't really asked Get Well for anything....

Sep 2025
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Manager

Loyalty

GetWell Inpatient is not part of our long-term plans. GetWell Inpatient was implemented in a small...

Sep 2025
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CNIO

Relationship

Get Well has really good ongoing support and engagement. They definitely reach out ahead of time,...

Sep 2025
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CNIO

Value

The downside of GetWell Inpatient is that it is incredibly expensive. In particular, with their...

Sep 2025
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CNIO

Loyalty

We are moving away from GetWell Inpatient to our EHR vendor’s solution because that product meets...

Sep 2025
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CNIO

Loyalty, Product

Get Well has put out new stuff, but we haven't been able to take advantage of their new stuff...

Sep 2025
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Director

Product

GetWell Inpatient is a well-rounded platform. It has a lot of different modules, so we don't...

Aug 2025
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Director

Product

Get Well promised integrations they would do on the EHR side for hospitals that use a certain EHR,...

Aug 2025
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Director

Loyalty

It is a maybe on whether I would buy GetWell Inpatient again because there are a lot of things a...

Aug 2025
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VP/Other Executive

Operations

GetWell Inpatient had a really big implementation. It went really well. There were a lot of...

Aug 2025
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VP/Other Executive

Culture, Relationship

We have strong relationships with Get Well’s higher-ups. During the sales process, we were working...

Aug 2025
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VP/Other Executive

Relationship, Product

GetWell Inpatient is one of the steadier and more stable technology products that we use. Get Well...

Aug 2025
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Nurse

Product

Get Well has made a lot of improvements to how the experience looks on the television. The solution...

Aug 2025
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Director

Value

Although I hate GetWell Inpatient, it is of good quality. However, the value proposition from...

Jul 2025
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Director

Product

GetWell Inpatient’s outcomes are not easily measurable. The vendor thinks they are, and they can...

Jul 2025
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(0)
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Director

Product

My largest complaint about GetWell Inpatient comes from patients, and it is that the system is too...

Jul 2025
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Director

Product

GetWell Inpatient’s integration with our EHR is what makes it valuable. The vendor’s ability to work...

Jul 2025
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Director

Product, Value

With GetWell Inpatient, I have one system that leverages multiple systems to provide information to...

Jul 2025
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Manager

Product

GetWell Inpatient is extremely customizable. I don't think I can name a single time that I asked for...

Jul 2025
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Manager

Product

GetWell Inpatient is super great and super easy to use. Get Well updates and upgrades everything,...

Jul 2025
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Analyst/Coordinator

Product, Value

When people look at investing in GetWell Inpatient, I encourage them to invest in the process, and...

Jun 2025
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Analyst/Coordinator

Loyalty, Relationship, Product

GetWell Inpatient is highly customizable. With the efficiencies that GetWell Inpatient can offer, it...

Jun 2025
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Analyst/Coordinator

Product

With GetWell Inpatient, there are a lot of clicks on the pillow speaker. Get Well has now...

Jun 2025
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Analyst/Coordinator

Product, Value

GetWell Inpatient can be an efficient way to replace gaps in care because patient education and the...

Jun 2025
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Analyst/Coordinator

Relationship

Get Well is really good with us. They always reach out to us. They want a partnership with our...

Jun 2025
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VP/Other Executive

Loyalty, Value

We are still working on getting GetWell Inpatient to meet all our needs. I am not sure whether we...

Jun 2025
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VP/Other Executive

Operations, Value

Some of the concerns that we have with the system are probably related to some of the decisions we...

Jun 2025
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VP/Other Executive

Relationship

When I need to reach out to Get Well, I usually reach out directly to people I know, and I am...

Jun 2025
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Manager

Operations

We have come a long way in our relationship with Get Well. There was a bumpy start with the...

Jun 2025
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Manager

Value

The vendor is getting better at avoiding charging for every little thing. There was a poor start,...

Jun 2025
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Manager

Loyalty

For patients, we have GetWell Inpatient on the TVs and iPads in almost all of the inpatient areas,...

Jun 2025
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Manager

Operations

I know the vendor has tried to standardize navigating education. The only thing is that when they...

Jun 2025
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Manager

Loyalty, Value

I would love for the vendor to see whether they could offer music, like how they offer Swank movies....

Jun 2025
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Manager

Relationship

I have recurring calls with our customer service manager, so they attend our technical calls. I...

Jun 2025
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(0)
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Manager

Culture, Relationship

Get Well presented us with something but then changed it. While they came through and made amends, I...

Jun 2025
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(0)
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Manager

Product

With the recurring upgrades, Get Well could be prone to more errors because they are putting things...

Jun 2025
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Manager

Loyalty, Operations, Product

The biggest reason my satisfaction is lower with the ease of use for patients is that we still only...

Jun 2025
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Director

Loyalty

GetWell Inpatient probably exceeds expectations. The vendor recently announced that they are...

May 2025
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Director

Relationship

Get Well certainly keeps all promises for us. When I ask for something, I usually get it pretty darn...

May 2025
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Director

Value

This system miraculously reduces workload while improving the patient experience. I don't know what...

May 2025
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Director

Loyalty, Operations, Product

What we see is what we get with GetWell Inpatient. There isn't a lot to it. GetWell Inpatient...

May 2025
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VP/Other Executive

Product

GetWell Inpatient is doing well, and it does what we originally intended. We wanted it for patient...

May 2025
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VP/Other Executive

Loyalty

We have GetWell Inpatient, but when we were opening another hospital, we put out an RFP because we...

May 2025
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(0)
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Director

Loyalty

We probably don't use GetWell Inpatient to its full capacity. It has a lot of capabilities that we...

May 2025
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(0)
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Director

Product

GetWell Inpatient is simple and intuitive, and we don’t see a lot of issues with Get Well’s...

May 2025
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(0)
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Nurse

Product

GetWell Inpatient does not have the same amount of automation as another solution we have, so we...

Apr 2025
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(0)
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Nurse

Relationship

We have had a lot of technical issues with GetWell Inpatient in the past. Get Well is a larger...

Apr 2025
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(0)
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Nurse

Product

I really like the trackpad that Get Well uses in their product. I would recommend GetWell Inpatient...

Apr 2025
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(0)
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Nurse

Value

Get Well has charged us for things once or twice, but most of the time, the price doesn’t even come...

Apr 2025
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Manager

Product

Patients have to use either a pillow speaker control, which is hard to use, or a little keyboard to...

Apr 2025
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Manager

Culture, Loyalty, Value

There is no plan I know of to do anything different. However, I don't know what else is out there. I...

Apr 2025
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(0)
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Manager

Product

The lift it takes for an organization to make GetWell Inpatient work could be improved. The vendor...

Apr 2025
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(0)
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Manager

Value

GetWell Inpatient has some cool features for our patients and some entertainment features that I...

Apr 2025
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(0)
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Manager

Product, Value

We have had GetWell Inpatient for several years, and I can't say I can tie it to an outcome. I...

Apr 2025
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Manager

Operations, Product

I don't think end users can take GetWell Inpatient out of the box and figure it out without any...

Apr 2025
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(0)
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Manager

Product

GetWell Inpatient’s functionality is more robust than the functionality of other solutions we have...

Apr 2025
||
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