GetWell Inpatient
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Subject Expert
Adam Cherrington
Vice President Digital Health
Commentary Summary
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User Commentary
Relationship, Product
Get Well engages us on outcomes, and then it is really up to our operations team to say what gaps...
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Value
We don't get nickel-and-dimed for anything, even enhancements and building interfaces. Get Well is...
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Relationship
The vendor has active monitoring, and we are called by Get Well when they see issues, so I...
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Product
GetWell Inpatient is a great product, and with better engagement on our side, I think it is...
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Relationship
Get Well keeps their promises with a vengeance. I have a fantastic account manager. They are very...
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Culture, Relationship
Working with Get Well is wonderful. Normally, Get Well's support people are very good when we call...
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Product
Our staff members and patients don't like the new version of GetWell Inpatient that the vendor...
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Operations
My perception of the vendor's training is that Get Well is more focused on surveys than they are on...
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Product
It is very hard for patients to get out of the system. We have a lot of surveys, so they get stuck...
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Product, Value
I think that Get Well is leading the pack in patient education. I would give the vendor top marks...
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Loyalty, Product
We want integration with our meal ordering system. I think the vendor is ready for that, but our...
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Product
GetWell Inpatient seems to be a one-stop shop and a comprehensive digital experience at the bedside,...
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Relationship
Get Well has always been quick to respond to our needs and easy to work with. We have an assigned...
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Value
Get Well’s payment model can become a little challenging for us, but it is fine. The product is...
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Loyalty
We actually recommended Get Well to another organization. They came and did a tour with us and then...
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Product
With Get Well’s product, we tune things to make them as easy as we can. Our average patient age is a...
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Product, Value
GetWell Inpatient is really straightforward for our providers. Our nursing leads who have been...
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Product
From a patient perspective, GetWell Inpatient works fine. If someone can operate a hotel...
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Relationship, Operations
For the most part, the vendor is able to solve anything that we bring to them. Probably the biggest...
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Loyalty, Relationship, Value
The one thing I really like about Get Well is that they talk about being focused on outcomes for our...
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Relationship, Operations
We have regular meetings with the vendor to go over any issues we have and to go over how to better...
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Product
We would like our other Get Well product to integrate more with GetWell Inpatient. We would like to...
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Relationship, Product
We don't seem to have many issues with the product. We don’t have to put in many service requests....
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Loyalty, Value
Get Well is really looking at patient engagement, what patients say about the product, and whether...
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Value
The ongoing cost of maintaining GetWell Inpatient equipment decreases the product's value. The...
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Product
GetWell Inpatient is pretty easy for patients to use; it is fairly intuitive. There are a couple of...
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Product
GetWell Inpatient can be used with or without interfaces to an EMR. The system is better if...
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Relationship, Value
Get Well stays on top of things. There are a lot of technological advancements. We are trying to run...
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Relationship
Get Well does a great job of providing ongoing support. I have regular meetings with them, and I can...
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Product
The difficulty with the system is that our organization doesn't supply devices, so our patients have...
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Product
Everything in the system is clearly labeled. We can customize the solution and set it up the way we...
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Product
It is a little clunky to see the outcomes in the system. We know that the system is getting to where...
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Product
Get Well does a great job with content updates. We get pretty much constant additions. There are...
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Product, Value
We would purchase the system again. It is a good investment. The platform is great, and it has a lot...
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Relationship
The vendor has the nicest support people we have ever met, especially from a tech support line....
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Product
GetWell Inpatient is an interactive patient care platform that is on TV screens in patients' rooms....
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Relationship
Overall, we really enjoy using the system. It is fully vendor supported, so it is a light lift on...
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Value
The vendor's charging structure doesn’t avoid charges. As with everything today, the price is too high....
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Product
GetWell Inpatient integrates with our EMR as well as other tools we use, and everything has been...
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Relationship
I don't interact with everybody at Get Well. The folks I interact with are the technical...
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Relationship
Get Well has taken care of everything we have asked of them. The vendor is really good at...
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Product, Value
GetWell Inpatient fills the gap during the patient's stay. It gives patients the ability to have the...
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Product
With GetWell Inpatient, there is a lot of confusion at times from the patient's point of view. Those...
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Product, Value
GetWell Inpatient has low utilization rates. Most people want to navigate everything and watch TV or...
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Loyalty, Relationship, Operations
The tool has a ton of potential if we leverage it to the best of our ability. I am disappointed...
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Value
If we ask for something, such as support, we don't get nickel-and-dimed or asked for contract...
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Product, Value
To meet all of the functionalities we need, we have to purchase more of GetWell Inpatient’s features....
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Relationship
Get Well vendor executives are amazing. We have a clear path, a connection, and communication, so...
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Product, Value
An outcome being driven by GetWell Inpatient has to do with our patient and customer experience. We...
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Culture, Relationship
I can feel the vendor’s rebrand. Our client services representative is as awesome as ever, but I...
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Relationship, Operations
Our internal Get Well admin is frustrated more now than ever before. We needed to do an upgrade, and...
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Culture, Value
In most cases, we have had contracts with Get Well that have included almost everything we need. For...
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Loyalty, Relationship, Product
Get Well always goes above and beyond for us. They typically go a few steps ahead of us because we...
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Operations, Product
Get Well does have room to improve. I would like to see more of how the back-end process is set up,...
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Operations
Before our latest upgrade, we were not trained on the look and feel of the new version of the...
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Product
We have patients that are heavily medicated and hard of hearing or visually impaired, but I would...
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Relationship
We are the ones who notice the problems first because we are the end users. The vendor is proactive...
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Culture, Relationship
Usually, we say to people that Get Well is a one-stop shop. They offer every solution that we can...
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Relationship, Product
This is my year for challenges with Get Well. I like their product, but I don't know whether they...
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Loyalty
We are considering another vendor very seriously, though we are pretty sure we are still going to...
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Product
The product’s ease of use has improved greatly with an interface change. I would buy the product...
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Product
We have Get Well TVs in every patient room. We use them for entertainment and patient education. And...
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Relationship
The account representative that I work with is very good and very responsive. We have regular...
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Loyalty, Product
The one downfall of GetWell Inpatient is the pillow speaker where the sound comes out, and Get Well...
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Product
GetWell Inpatient is easy to use. At first, it seems confusing. But I think patients catch on pretty...
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Product
The GetWell Inpatient TVs are nice and big, so families and patients can see them. And GetWell...
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Product, Value
I feel like there are always updates to Get Well’s movies and videos, and I have never seen an extra...
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Operations, Product
The ease of use for GetWell Inpatient is different for different populations. If someone handed me a...
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Operations
From a nursing standpoint, there are no issues with navigation. The main issue with the TVs is that...
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Relationship
Whenever there is any troubleshooting needed or anything like that, we wish we would get quicker,...
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Loyalty, Product
The number-one thing that we are working on with the patient experience is medication education. We...
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Product
As far as the ease of the product goes, our population is mainly Spanish speaking, and they tend to...
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Relationship
Our representative from Get Well is very approachable, always eager to help, and probably helpful...
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Product
What I hear about GetWell Inpatient is mostly about the TV, but for the most part, the product is...
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Loyalty, Product
GetWell Inpatient has been pretty good. I like how we have quarterly reports that correlate with the...
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Loyalty, Relationship
We are hoping to get a dedicated client service manager for our site. That is going to be really key...
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Culture, Value
I would tell a peer that they should get the product. It is a worthwhile investment, and it is a...
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Culture
We spent a large amount of money on our Get Well contract, and we didn’t have a dedicated CSM from...
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Product
We have an old patient population, and using technology in general is very difficult for them....
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Operations
If I don’t hear about a product’s implementation, it is good news. I haven't heard anything about...
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Relationship, Operations
I wish Get Well had been more available to come on-site, take initiative, and assist us, especially...
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Culture
We were told when we initially implemented GetWell Inpatient that patients could access social...
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Product
We have good success with outcomes when we implement certain things through GetWell Inpatient. Aside...
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Product, Value
I would tell a friend that GetWell Inpatient is a good solution for obtaining and improving...
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Product
GetWell Inpatient has a lot of solid interoperability with our EHR, but we would like a little more...
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Loyalty, Product
Get Well has gotten a lot better in the inpatient space. I have seen the road map, and the vendor...
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Operations
Get Well has had some turnover, so that has been part of the challenge with training. The system is...
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Product
GetWell Inpatient is one product that integrates the most with our other systems. It integrates with...
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Loyalty
I think about the future of healthcare and the way we think about patient interactive systems. At...
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Product
GetWell Inpatient is very easy to use for most patients, but we do have some patients with physical...
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Value
GetWell Inpatient is not a small investment. It is a big investment for our organization, but it is...
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Value
Get Well is really good at delivering on their promises, and they are pretty good at not...
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Relationship
Get Well’s customer service is not the reason we partner with them. For example, the reporting...
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Relationship, Value
Get Well has been really good about executive involvement. Get Well does not charge us for every...
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Operations
Get Well doesn’t offer training to our teams, and Get Well's resources leave a lot to be desired.
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Relationship, Product
With Get Well’s upgrades, it takes more oversight for them to verify that everything is working. Get...
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Product
GetWell Inpatient is far ahead of everything else that we have found out there. If we really bother...
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Product
Get Well has a very patient-centered product, and there isn't one like it that we have been able to...
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Operations
Get Well did training initially, but we had to bring in our own trainer to train our own people...
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Operations, Product
GetWell Inpatient meets a lot of our needs. In my mind, there is a differentiation between what it...
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Relationship
Get Well’s people are idea people, so they always give us good ideas. Get Well has an incredible...
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Relationship
I have escalated things with Get Well over the years, and usually, their VP gets involved when I ask...
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Value
GetWell Inpatient is pretty inexpensive and delivers a lot of content with education and...
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Loyalty, Relationship
I would probably recommend the product depending on where an organization is at. The vendor has been...
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Loyalty, Value
We are doing an RFP right now to see whether we can move away from GetWell Inpatient. So many...
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Product
GetWell Inpatient has always been a challenge because it is a unique tool in a hospital room on a...
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Relationship, Value
Get Well has had so much turnover in the years I have dealt with them. We have a new person all the...
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Value
Get Well should be able to get me what I need without me having to pay extra. We are trying to get...
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Product
We do a lot of custom integration, and the product struggles. Trying to get our EMR to talk to...
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Product
Seeing as I had to buy a whole new system and a camera to do virtual nursing, it would be really...
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Product, Value
Something Get Well could do to improve is to not require us or patients to use their hardware. Also,...
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Relationship, Value
Get Well is far too focused on their own business model rather than adapting their product to their...
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Product
GetWell Inpatient does exactly what the vendor says it will do as a patient engagement tool. The...
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Product
I would recommend GetWell Inpatient. Patients and their families have access to the education...
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Product
GetWell Inpatient and GetWell Loop do not have full integration with the EMR. If there are some...
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Relationship
Get Well provides on-site support and virtual support, and the vendor tailors things to our learning...
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Product
There is some room for growth in terms of ease of use for end users. I would like to see fewer...
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Product
The screen displays the whiteboard and the TV. We have to either have the TV displayed for watching...
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Product, Value
The outcomes that we are seeing are that patients are oriented to the environment and have a base of...
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Product
We have digital whiteboards, but when the TV is on and the videos on the whiteboards are streaming...
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Product
GetWell Inpatient is easy for patients to use because of the way the product is laid out. The system...
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Operations, Product
Get Well needs to create a tutorial of the features for our administrative staff.
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Product, Product
We would like more integration possibilities and content management. We understand that Get Well’s...
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Product, Product
We would like to see Get Well getting outside of their scope a bit with additional digital...
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Relationship, Relationship
Our relationship with Get Well is really good, and it has improved. For a while, they were changing...
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Relationship, Relationship
Get Well keeps all promises. They are really good. Get Well is always reengaging me. I feel bad and...
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Culture, Culture
We have already recommended Get Well to other organizations around us. I am very satisfied. GetWell...
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Operations, Operations, Value, Value
GetWell Inpatient works great. It is perfect, and we love it. I would love to utilize it more. But...
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Value, Value
Get Well charges for every little thing. The charge list includes how many keyboards, remotes, and...
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Loyalty, Loyalty, Product, Product, Value, Value
We use GetWell Inpatient a lot to collect data, and it is catered to our metrics. The questions that...
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Operations, Operations
For training, Get Well is always available. We pay for a person who is on-site and comes and does...
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Product, Product
GetWell Inpatient will show me lots of data and graphs, but if I don't quite understand what I am...
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Product, Product, Value, Value
We use GetWell Inpatient for patient education. The product has thousands of videos that the nurses...
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Culture, Culture, Product, Product
Most of the nursing staff members don't have a problem with the ease of GetWell Inpatient, but...
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Relationship, Relationship
Get Well’s executives have been really involved. We have been really impressed by them and feel like...
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Product, Product, Value, Value
We have been very pleased with the tangible outcomes we have seen from Get Well's product.
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Relationship, Relationship, Product, Product
Get Well is consistent, and we find that builds trust and confidence. In working with different...
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Operations, Operations, Product, Product
Get Well offers more than we can actually utilize, but it is all about what our location is capable...
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Product
The ease of use for the patient using GetWell Inpatient depends on the patient and their savviness...
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Product, Value
I see everything that I was shown functioning in GetWell Inpatient. I haven't heard anything...
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Relationship
The Get Well team has been great to work with, and they have helped us work through some challenges...
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Product
I wish that GetWell Inpatient spoke to our CPRS a little more to capture some things. When a patient...
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Loyalty
If Get Well can get another service implemented and off the ground, my satisfaction with the vendor...
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Product
The product’s integration with third-party apps like Netflix isn't user friendly.
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Relationship
Overall, Get Well is a great company with the patients' and staff's best interests at heart. Get...
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Product
The product’s multilanguage accessibility is very limited.
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Relationship, Operations
Get Well needs better training for their call center on the escalation points when they are calling...
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Relationship, Product
Overall, system outages are not appropriately monitored by Get Well. For example, there was an...
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Relationship
Our longtime Get Well contact is phenomenal. They do a great job of working with teams to produce...
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Relationship, Operations
A lot of times, the vendor wants to make changes in the production environment, and they won't...
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Operations, Product
We like the product’s ease of use and ability to integrate with our EMR. We don't really have to...
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Product
We can customize the content. Our hospital has its own suite of content for things like where to...
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Relationship
GetWell’s senior leadership team is always available, and at times, the team participates in the...
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Operations, Product
GetWell recently did an upgrade and made the product more streamlined. The vendor presented things...
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Product
We ask for reports to generate, and the product currently does not provide reports. There are still...
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Operations, Product, Value
The product is very good. I am very satisfied with the system so far. The quality of the patient's...
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Loyalty, Relationship
GetWell Inpatient is a good system. If used correctly, the product assists us well. It is a big deal...
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Relationship
In terms of support, Get Well is getting there. However, I have been seeing less support from the...
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Relationship
The support team is very responsive whenever I call. There is one support person who I always talk...
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Relationship
The vendor’s people are empowered to help us. The vendor once flew their whole group to us. On a...
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Loyalty
We have an upcoming upgrade that is going to improve a lot of things.
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Product
The vendor’s offering meets our expectations almost completely and covers most things. I don't know...
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Operations
Our implementation was a little bonkers because of the COVID-19 pandemic. We couldn't get into the...
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Relationship
Get Well provides on-site support, supports videos in the product, and tailors things to our...
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Relationship, Operations
The trainers are there, and they show us things. The trainers take us back through reports. A few...
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Product, Value
Get Well has the patients and end users in mind, and the interface for the end users makes things as...
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Product
There are some opportunities for growth in terms of increasing ease of use for the patients and end...
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Product
GetWell Inpatient is built with a whiteboard and a TV, but we can't have both at the same time. We...
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Operations, Product
In terms of the full integration of documentation of education received into the health record,...
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Product
I would recommend GetWell Inpatient because patients and their families have access to the education...
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Product, Value
Because of the product, we have gotten very helpful information about patient experience in terms of...
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Relationship, Product
The product is pretty good. A number of feedback issues that I have had with regard to patient...
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Product
The integration is good; we create orders from the EMR, and we get results back about what content...
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Operations, Product
I can imagine ways that the product could be made smoother. The UI could be a little better. The...
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Product
The patients who use the product are pretty quick to figure it out. The product is laid out pretty...
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Operations, Product
We can't allow our patients to use the education materials outside of the discharge area or the...
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Relationship, Operations
Updates to the product take some time. The processes happen more slowly than we originally think...
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Product
Our biggest challenge right now is finding nurse champions at every unit level within our hospital...
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Product
The system doesn't have electronic connectivity with our EHR, so it can only spit out newly admitted...
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Operations, Product
The product itself is relatively intuitive. The vendor has rolled out new-user experiences and...
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Product
Voice controls might not be a bad idea for Get Well to consider. It would be great if the product...
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Operations, Product
The ease of use for Get Well's product is good. Our problem is with the keyboard because we don't...
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Operations, Product
The product is not very intuitive for the nurses when it comes to assigning videos. That process...
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Operations
There is no training from Get Well. It would be great if the vendor had a module or a video that...
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Relationship, Product
Get Well needs to work on the product's reporting piece. We want the ability to make a self-service...
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Loyalty
We like that the vendor is moving forward and looking at making the platform support all transitions...
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Product
We have some requests from patients for different movies or more recent content and for access to...
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Product, Value
We have seen an increase in patient satisfaction as a result of adopting Get Well’s digital patient...
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Operations, Product
Get Well is a bit intensive to learn, but I don't know how much of that is due to its lack of...
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Relationship
We don't ever have to call the vendor because we have an on-site client success manager who we can...
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Relationship
Working with and networking with Get Well has been really good. They are very attentive to our wants...
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Relationship
Get Well is consistent and self-driven. The vendor is great at working with us. They do not...
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Loyalty
Get Well is moving toward updating their product for BYOD and streamlining. GetWell Inpatient works...
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Relationship
Within the past year, especially since the COVID-19 pandemic, I have noticed that the vendor's...
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Relationship
Our account manager is phenomenal. That individual is super helpful and responsive.
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Operations, Product
We have to do a lot of work to embed the education videos in GetWell Inpatient to prescribe them....
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Product
We have been upgrading some of our rooms to make them less equipment based and more software based...
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Product
One of the things we didn’t anticipate is problems with streaming services. That is not really Get...
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Relationship
Get Well’s executive involvement got very good recently. For years, it was pretty hard to get ahold...
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Relationship
Get Well has a habit of saying they will think about things and that they will have to put things in...
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Loyalty, Relationship
Our satisfaction with GetWell Inpatient has been increasing. Get Well’s attentiveness and...
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Operations, Product
I can’t figure out whether GetWell Inpatient is really as hard to use as it seems or whether the...
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Relationship, Operations, Product
Get Well has a system where they automatically upgrade the product. We have our own way of doing...
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Product, Value
We have been reviewing all of our utilization reports, and there is literally nothing that our...
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Operations, Product
GetWell Inpatient is not super intuitive, and the keyboards are often dead or have been removed from...
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Operations, Product
With GetWell Inpatient, we can tell what videos are being ordered, what videos are being completed,...
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Product
GetWell Inpatient can be integrated with the portable devices that clinicians use. If someone...
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Product
Our equipment is outdated, and one can imagine what working with electronics from years ago is like....
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Loyalty, Product
Get Well’s most recent update is changing the user interface, and that change is going to make the...
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Product
Get Well could make their keyboards more user friendly. It is hard to change the batteries in them....
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Operations
Get Well needs to work on training their support staff on the specifics of the locations that they...
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Operations, Product
For patients, GetWell Inpatient is not very intuitive, given the equipment that is in our rooms. I...
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Relationship
The product is great. And considering their competitors, Get Well definitely offers a lot of...
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Product
There are products that are more seamlessly integrated with our electronic medical record than...
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Relationship, Operations
Get Well is one of the better vendors out there that continues to engage with their clients after an...
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Product
It would have been nice if we could have been made aware of some of the complexities of the system's...
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Product
Overall, the vendor has done a good job of making the system easy for patients to use. The vendor...
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Relationship
When we have a problem with the system, the vendor's support people engage with us really quickly....
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Product, Value
When we encourage our patients to watch the videos in the system, our patients leave our hospital...
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Product
We have been really unsatisfied with Get Well for several years now because of the slowness of the...
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Product, Value
Nurses and clinicians get frustrated when going through GetWell Inpatient. Their biggest frustration...
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Product
Interactive patient systems are incredibly beneficial; there is a lot we can do with them. However,...
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Operations, Value
Patient education with GetWell Inpatient has a low value on our ROI. Get Well really pushes...
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Value
Our return on investment for GetWell Inpatient is the distraction it provides. We can put an IV in...
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Culture
Get Well is a vendor that feels like a used-car salesperson. We have to go through every contract...
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Relationship
Get Well advertises that they always have support for us and are always there. When COVID-19 hit,...
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Relationship, Product
To develop things in GetWell Inpatient, we have to come up with solutions. When we come to Get Well,...
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Operations, Product
GetWell Inpatient is pretty easy to use and navigate. The only problem that we have seen with its...
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Product
GetWell Inpatient is not available in many different languages. It is basically just in English and...
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Relationship
Get Well’s upgrades can screw things up for us, but I feel like Get Well is more receptive and...
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Relationship
Get Well has people that are amazing to work with, and even as they switch the people who we...
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Relationship, Operations
The support people are very helpful. But unfortunately, I believe Get Well has had a lot of changes,...
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Loyalty, Operations
The original implementation was excellent. Get Well was very involved and very helpful. We really...
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Operations
The initial training was excellent. The ongoing training is minimal.
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Product
Younger patients find that the technology is not up to speed, and they sometimes give us suggestions...
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Relationship
The vendor’s executives make themselves available in meetings, and if I really felt the need to...
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Product
If some of the technology were improved, the product would be more useful for the nurses, and...
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Operations, Product
Unfortunately, the videos really need to be updated. I don't know whether there are videos available...
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Product
We have been on the platform for a while. Our patients and staff are used to the product. We have...
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Product
Get Well does deliver on what they agreed to do. However, we are not always aware of all the...
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Culture, Value
Costs are spelled out in the master agreement in terms of the modules and things that we have. We...
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Relationship, Product
We love GetWell Inpatient because its competing products aren't as mature as it is. Our organization...
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