GetWell Inpatient Commentary
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Subject Expert
Trey Dye
Research Director
KLAS Research Director - Trey Dye
 
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User Commentary

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Director

Loyalty

GetWell Inpatient probably exceeds expectations. The vendor recently announced that they are...

May 2025
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Director

Relationship

Get Well certainly keeps all promises for us. When I ask for something, I usually get it pretty darn...

May 2025
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Director

Value

This system miraculously reduces workload while improving the patient experience. I don't know what...

May 2025
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Director

Loyalty, Operations, Product

What we see is what we get with GetWell Inpatient. There isn't a lot to it. GetWell Inpatient...

May 2025
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VP/Other Executive

Product

GetWell Inpatient is doing well, and it does what we originally intended. We wanted it for patient...

May 2025
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VP/Other Executive

Loyalty

We have GetWell Inpatient, but when we were opening another hospital, we put out an RFP because we...

May 2025
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Director

Loyalty

We probably don't use GetWell Inpatient to its full capacity. It has a lot of capabilities that we...

May 2025
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Director

Product

GetWell Inpatient is simple and intuitive, and we don’t see a lot of issues with Get Well’s...

May 2025
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Nurse

Product

GetWell Inpatient does not have the same amount of automation as another solution we have, so we...

Apr 2025
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Nurse

Relationship

We have had a lot of technical issues with GetWell Inpatient in the past. Get Well is a larger...

Apr 2025
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Nurse

Product

I really like the trackpad that Get Well uses in their product. I would recommend GetWell Inpatient...

Apr 2025
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Nurse

Value

Get Well has charged us for things once or twice, but most of the time, the price doesn’t even come...

Apr 2025
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Manager

Product

Patients have to use either a pillow speaker control, which is hard to use, or a little keyboard to...

Apr 2025
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Manager

Culture, Loyalty, Value

There is no plan I know of to do anything different. However, I don't know what else is out there. I...

Apr 2025
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Manager

Product

The lift it takes for an organization to make GetWell Inpatient work could be improved. The vendor...

Apr 2025
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Manager

Value

GetWell Inpatient has some cool features for our patients and some entertainment features that I...

Apr 2025
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Manager

Product, Value

We have had GetWell Inpatient for several years, and I can't say I can tie it to an outcome. I...

Apr 2025
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Manager

Operations, Product

I don't think end users can take GetWell Inpatient out of the box and figure it out without any...

Apr 2025
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Manager

Product

GetWell Inpatient’s functionality is more robust than the functionality of other solutions we have...

Apr 2025
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Manager

Value

The biggest downfall of Get Well that I always share with individuals is that their solutions are...

Feb 2025
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Manager

Operations

Everything has been pretty stable with Get Well over the last several months. We haven't really had...

Feb 2025
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Nurse

Product

What I like most is the ease of use for the patients. The platform is very similar to what people...

Jan 2025
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CNO

Product, Value

Sometimes we have trouble with our keyboards, but that is really on us to keep up with that. We do...

Jan 2025
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CNO

Culture, Relationship, Value

Every company is always on a sales pitch, so Get Well could improve by just being cognizant of that....

Jan 2025
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Director

Loyalty, Value

We wanted to grow the GetWell Inpatient experience to our other facilities, and we felt like the...

Jan 2025
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Director

Product

The biggest opportunity for GetWell Inpatient is reporting. We have such a big challenge with...

Jan 2025
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Director

Operations

Get Well doesn’t support us a ton in training resources. They didn't have a lot of guides to help...

Jan 2025
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Director

Loyalty, Relationship, Product

Get Well has grown a lot, and it seems like they are making a lot of updates and changes daily. They...

Jan 2025
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Director

Relationship

We have a lot of good contacts at Get Well who are very helpful, and I get emails frequently from...

Jan 2025
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Director

Product

We used to use keyboards in the patient rooms for the GetWell Inpatient platform, and now the vendor...

Jan 2025
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Director

Product

To get a perfect rating, Get Well would need to improve on their reporting and streamline the...

Jan 2025
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CIO

Relationship

When GetWell Inpatient was bought, there was a bit of a bump in that transition. Also, I don’t see...

Dec 2024
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CIO

Loyalty

GetWell Inpatient meets our needs, but we are changing away from the solution because another vendor...

Dec 2024
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CIO

Product

Some of GetWell Inpatient is clunky. It didn't work well for things like ordering food, so we had to...

Dec 2024
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CIO

Loyalty, Product

We integrated GetWell Inpatient into Epic's system, and I had no problem with that. The system being...

Dec 2024
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Manager

Product

Recently, we have had some clinicians express some frustration with GetWell Inpatient because they...

Dec 2024
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Manager

Relationship, Product

Basically, we have created automation. Anytime there is a key word for Get Well, the system flags...

Dec 2024
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Manager

Product, Value

Our staff members have to pause and take time to help our older patients use GetWell Inpatient. We...

Dec 2024
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Manager

Product

Some staff members and families report the system has too many things for them to know how to use it...

Nov 2024
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Manager

Loyalty, Product, Value

Nurses and clinicians don't want to be bothered with GetWell Inpatient. The patient questions just...

Nov 2024
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Manager

Product, Value

GetWell Inpatient has utilization reports that show how much use hospitals get out of the system....

Nov 2024
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Manager

Loyalty, Product

We tried to integrate GetWell Inpatient with our patient education system when we were going live...

Nov 2024
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Manager

Relationship, Product

We try to leverage service recovery tools in GetWell Inpatient by asking whether it was quiet enough...

Nov 2024
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Manager

Loyalty, Value

We really value the entertainment options that are in GetWell Inpatient, but the system is just...

Nov 2024
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Manager

Product

Patients control GetWell Inpatient with their pillow speaker, and many patients struggle with that....

Nov 2024
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Manager

Loyalty, Product

I'm working to get rid of GetWell Inpatient, and our frustrations in large part are due to the way...

Oct 2024
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Manager

Product

This is not unique to GetWell Inpatient, but in order to make a system like this one work, there is...

Oct 2024
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VP/Other Executive

Operations, Product

The system is the same year after year. I would like to see it be more intuitive. The problem is...

Oct 2024
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VP/Other Executive

Product

Get Well's system reminds me of the saying that something is the best of a lousy bunch. It is less a...

Oct 2024
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VP/Other Executive

Loyalty, Relationship, Product

Get Well's system isn't more responsive than a system from one of our other vendors. There are some...

Oct 2024
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VP/Other Executive

Culture, Product

Once all of the parameters are set and the information flows correctly, the system works as advertised....

Oct 2024
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VP/Other Executive

Relationship, Product

We have had a lot of technical difficulties with our staff members' ability to access the system's...

Oct 2024
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Director

Loyalty

We are waiting to get into the cloud. That would be better for us. We have another update that we...

Oct 2024
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Director

Product, Value

The product is helping me get real-time data on patient experiences.

Oct 2024
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Director

Loyalty

We are keeping the system because once an organization gets into it, it is hard to get out.

Oct 2024
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Director

Product

The product is harder for nurses and clinicians to use than it is for patients because nurses and...

Oct 2024
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Manager

Relationship, Product

We love GetWell Inpatient. We really appreciate that it is so customizable and that the client...

Oct 2024
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Manager

Product

Nothing major could be improved in GetWell Inpatient because it is so customizable, but there are...

Oct 2024
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Manager

Operations, Product

The basic design of GetWell Inpatient is good for most end users. I would like to see more...

Oct 2024
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Manager

Relationship, Product

I like the selection of movies in GetWell Inpatient, which is updated frequently. I know we are...

Oct 2024
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Manager

Operations

We haven't had training from Get Well since our initial go-live, and a lot of our new staff members...

Oct 2024
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Manager

Culture, Loyalty, Relationship

I haven't had direct interaction with the vendor. Recently, we have been promised that we will be...

Oct 2024
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Manager

Loyalty, Operations

I feel like GetWell Inpatient could be better once I learn all of the things it can do. We are...

Oct 2024
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CNIO

Product, Value

There is a little room for improvement with GetWell Inpatient. We struggle a bit because we don't...

Sep 2024
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(0)
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CNIO

Loyalty, Value

We use the GetWell Inpatient system for entertainment and patient education. But it is very...

Sep 2024
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CNIO

Loyalty, Operations, Product

We would like Get Well to make sure that GetWell Inpatient is intuitive to the nurses and families...

Aug 2024
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CNIO

Relationship

There are rarely any issues when GetWell Inpatient is upgraded. Get Well is involved and a good...

Aug 2024
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Director

Relationship, Product

From a care-team and patient perspective, GetWell Inpatient is very intuitive. It is better than our...

Jul 2024
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Analyst/Coordinator

Operations, Product

The GetWell Inpatient platform is one of the best platforms out there for specialty workflow. The...

Jul 2024
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Analyst/Coordinator

Operations

Our service product team comes on-site regularly to spend in-person, face-to-face time with not just...

Jul 2024
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Analyst/Coordinator

Product

In the GetWell Inpatient tool, patients feel as though there are too many clicks to get to things....

Jul 2024
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Director

Relationship

The service from Get Well is pretty good, and we have an executive presence from them.

Jul 2024
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Director

Product

I like that GetWell Inpatient is very clinically focused, so we don't have to do a whole redesign....

Jul 2024
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Director

Relationship, Product

Get Well needs to work on being more open to business priorities. We can use GetWell Inpatient for...

Jul 2024
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Director

Loyalty, Value

If I were starting over, I would look at other vendors before going with Get Well again. GetWell...

Jul 2024
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Director

Product, Value

I would not buy GetWell Inpatient again because it doesn't move the metrics on our priorities. The...

Jul 2024
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(0)
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Director

Product

I would recommend Get Well to someone after I heard what their organization’s objectives were and if...

Jul 2024
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