GetWell Inpatient Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
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User Commentary
Operations
There has been some turnover at Get Well, and we have new contacts. The new team members are more...
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Product
I would like to see more automation on Get Well’s side and less heavy lifting on the clinician side....
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Operations
We have not had training for GetWell Inpatient in forever, so we do need to do that. We would have...
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Value
When I look at GetWell Inpatient from a system perspective, it is only meeting my needs in one...
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Product, Value
We use GetWell Inpatient for entertainment and to communicate with patients to some degree, but it...
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Product
It would just be nice if Get Well could relocate servers.
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Relationship
When it comes to support, Get Well is pretty much on top of their communication game. They always...
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Operations
I don't have any control or input when it comes to the system's use, cost, or education. We haven't...
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Product
We have used GetWell Inpatient for as long as I can remember. Based on the day-to-day functionality,...
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Relationship
Get Well has recently done a much better job with communication about tickets. I don't know if they...
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Operations, Product
GetWell Inpatient doesn't meet my needs because of the limited languages offered for education....
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Operations
I would rate Get Well’s initial training higher than their ongoing training. They don't have very...
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Value
GetWell Inpatient is pretty costly. That could be partially because of how we have implemented it,...
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Loyalty, Product
Our leaders really see GetWell Inpatient as a long-term solution, but we currently don't use it to...
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Loyalty, Product, Value
We use GetWell Inpatient as our entertainment, communication, and education platform. We do a lot of...
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Relationship
Get Well just recently switched to a new ticketing system. They have both a dedicated support email...
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Product
We have had GetWell Inpatient for so long that some of Get Well's updates don't work with our...
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Relationship
We have pretty consistent communication with Get Well, and their responsiveness is also very...
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Culture, Value
I wish GetWell Inpatient were cheaper. It does what I want, but we could stand to save some money....
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Operations, Product
GetWell Inpatient is easy to use, and it is incredibly customizable. The solution is just very...
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Loyalty, Relationship, Product
Get Well is expanding their AI a lot right now, and that is intriguing to us. We are excited to...
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Operations
The GetWell Inpatient training is with real people during a dedicated time. They walk through each...
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Value
Get Well avoids charging for every little thing. We have gotten a lot of things waived.
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Culture, Operations
Get Well has a lot of products, but not everything is relevant to what we have. I wish they would...
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Operations
I do the training for the solution because that is not something that Get Well does. However, the...
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Product
If I were talking to a counterpart of another hospital, I would recommend GetWell Inpatient,...
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Relationship
The phone support from Get Well is always good. The support people know what they are doing. If we...
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Relationship
Get Well really doesn't let us know about problems. We let them know if there is an issue. However,...
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Value
I wish the system were less expensive and that we had more tangible financial benefits to justify...
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Product
I like that GetWell Inpatient is integrated with our televisions and can be controlled with a...
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Operations, Product
We have had many upgrades, and only once did we experience an issue. That issue affected other...
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Product
I would like to have a test station in GetWell Inpatient so that we could try things without having...
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Relationship
Get Well's employees are nice. Our representative has been fantastic and has worked with us for a...
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Loyalty, Operations
GetWell Inpatient is a good product, but I am not sure that it is the right fit for us or that we...
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Relationship
If I had my way, the vendor would have an internal person who would mend and keep up with the system...
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Product
The system's design and functionality are somewhat dated.
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Loyalty
We chose GetWell Inpatient because the product was strong and its price was right. I like the...
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Operations, Product
There are a lot of features in GetWell Inpatient that we aren't using, and Get Well is not...
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Culture, Relationship
There has never been a case where GetWell Inpatient has not done something that the vendor said it...
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Product
There is almost too much functionality in GetWell Inpatient for some of our patients, so we have to...
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Relationship, Value
We are sharing a Get Well customer success manager with other facilities. I get that the vendor may...
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Product
I wish we could afford some of the things that Get Well puts out, and I wish that we could integrate...
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Product
There are some connectivity issues between our organization’s system and Get Well’s system that they...
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Product
We had some pretty substantial downtime when an automatic update was applied to the TVs. The GetWell...
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Loyalty, Product
I think everybody is chasing AI, and I'm not sure that is what is needed in an inpatient interactive...
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Relationship
I would like problems to be solved at first touch when my analysts call. I would rather not have to...
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Product, Value
We use GetWell Inpatient in a very limited way, so we haven't really asked Get Well for anything....
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Loyalty
GetWell Inpatient is not part of our long-term plans. GetWell Inpatient was implemented in a small...
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Relationship
Get Well has really good ongoing support and engagement. They definitely reach out ahead of time,...
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Value
The downside of GetWell Inpatient is that it is incredibly expensive. In particular, with their...
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Loyalty
We are moving away from GetWell Inpatient to our EHR vendor’s solution because that product meets...
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Loyalty, Product
Get Well has put out new stuff, but we haven't been able to take advantage of their new stuff...
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Product
GetWell Inpatient is a well-rounded platform. It has a lot of different modules, so we don't...
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Product
Get Well promised integrations they would do on the EHR side for hospitals that use a certain EHR,...
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Loyalty
It is a maybe on whether I would buy GetWell Inpatient again because there are a lot of things a...
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Operations
GetWell Inpatient had a really big implementation. It went really well. There were a lot of...
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Culture, Relationship
We have strong relationships with Get Well’s higher-ups. During the sales process, we were working...
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Relationship, Product
GetWell Inpatient is one of the steadier and more stable technology products that we use. Get Well...
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Product
Get Well has made a lot of improvements to how the experience looks on the television. The solution...
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Value
Although I hate GetWell Inpatient, it is of good quality. However, the value proposition from...
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Product
GetWell Inpatient’s outcomes are not easily measurable. The vendor thinks they are, and they can...
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Product
My largest complaint about GetWell Inpatient comes from patients, and it is that the system is too...
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Product
GetWell Inpatient’s integration with our EHR is what makes it valuable. The vendor’s ability to work...
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Product, Value
With GetWell Inpatient, I have one system that leverages multiple systems to provide information to...
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Product
GetWell Inpatient is extremely customizable. I don't think I can name a single time that I asked for...
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Product
GetWell Inpatient is super great and super easy to use. Get Well updates and upgrades everything,...
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Product, Value
When people look at investing in GetWell Inpatient, I encourage them to invest in the process, and...
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Loyalty, Relationship, Product
GetWell Inpatient is highly customizable. With the efficiencies that GetWell Inpatient can offer, it...
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Product
With GetWell Inpatient, there are a lot of clicks on the pillow speaker. Get Well has now...
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Product, Value
GetWell Inpatient can be an efficient way to replace gaps in care because patient education and the...
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Relationship
Get Well is really good with us. They always reach out to us. They want a partnership with our...
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Loyalty, Value
We are still working on getting GetWell Inpatient to meet all our needs. I am not sure whether we...
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Operations, Value
Some of the concerns that we have with the system are probably related to some of the decisions we...
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Relationship
When I need to reach out to Get Well, I usually reach out directly to people I know, and I am...
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Operations
We have come a long way in our relationship with Get Well. There was a bumpy start with the...
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Value
The vendor is getting better at avoiding charging for every little thing. There was a poor start,...
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Loyalty
For patients, we have GetWell Inpatient on the TVs and iPads in almost all of the inpatient areas,...
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Operations
I know the vendor has tried to standardize navigating education. The only thing is that when they...
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Loyalty, Value
I would love for the vendor to see whether they could offer music, like how they offer Swank movies....
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Relationship
I have recurring calls with our customer service manager, so they attend our technical calls. I...
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Culture, Relationship
Get Well presented us with something but then changed it. While they came through and made amends, I...
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Product
With the recurring upgrades, Get Well could be prone to more errors because they are putting things...
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Loyalty, Operations, Product
The biggest reason my satisfaction is lower with the ease of use for patients is that we still only...
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Loyalty
GetWell Inpatient probably exceeds expectations. The vendor recently announced that they are...
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Relationship
Get Well certainly keeps all promises for us. When I ask for something, I usually get it pretty darn...
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Value
This system miraculously reduces workload while improving the patient experience. I don't know what...
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Loyalty, Operations, Product
What we see is what we get with GetWell Inpatient. There isn't a lot to it. GetWell Inpatient...
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Product
GetWell Inpatient is doing well, and it does what we originally intended. We wanted it for patient...
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Loyalty
We have GetWell Inpatient, but when we were opening another hospital, we put out an RFP because we...
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Loyalty
We probably don't use GetWell Inpatient to its full capacity. It has a lot of capabilities that we...
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Product
GetWell Inpatient is simple and intuitive, and we don’t see a lot of issues with Get Well’s...
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Commentary Summary
Comment Type Breakout