GetWell Inpatient
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Subject Expert
Adam Cherrington
Senior Research Director
Commentary Summary
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User Commentary
GetWell Inpatient has been a wonderful resource. Like any other interactive patient-engagement...
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I would want others to know that the solution exists. I would also tell others that one challenge...
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GetWell Inpatient gives us the ability to order education in our EMR system. That order flows...
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Our staff likes the education library in GetWell Inpatient. The library provides over 500 videos,...
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GetWell should provide what they said they were going to provide in terms of how the product is used...
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We have problems with getting nurses and everybody to order the education and to prompt the patient...
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GetWell Inpatient could be more user friendly for elderly patients. The keyboard and the call bell...
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It costs a lot of money to integrate GetWell's product with our EMR and network. It has proven very...
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Get Well could do better with their communication. We have had issues in the past with having to...
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GetWell Inpatient is a great application for families and patients. The children love the system....
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We would like to see a way to do a follow-up or have built-in reminders. We need to figure out a way...
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The product is a pretty solid system. Get Well is getting pushed a little by industry trends, and...
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We don't use the web support. The phone support is pretty decent. The people will usually escalate...
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I like the product and the company. We have recommended the product to other hospitals and our...
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The system is functioning exactly as we want it to, so the product is meeting our needs. Generally,...
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We are a little dissatisfied by the fast turn of technology. TVs in the hospital used to stay in...
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The service is definitely proactive. The vendor monitors our system 24/7/365. We have meetings with...
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The product is pretty easy for patients. The interface is designed specifically to be easy to use...
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The initial up-front cost for the product is tremendous. But once someone has the subscription, the...
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For the implementations, the vendor has been really accommodating for us, especially with the number...
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In the past, if we ever wanted training, our representative would just come on-site and do the...
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Everything with integration has been limited because of our side. The limitations are not because we...
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Our time with Get Well has been fabulous, especially with our full-time implementation manager...
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Our nurses have seen improvement, so they think the product is very valuable. It has helped...
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Some staff members have received interactive training. We have heard that other facilities don’t...
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The vendor has been supportive. Their client success manager role is well designed and executed. Our...
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We used to have an on-site customer success manager. GetWell network is trying to backfill that...
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Our costs were built into our contract with the vendor ahead of time. If we asked for new equipment,...
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Some of our systems have occasional outages, but we haven't had outages with GetWell Inpatient. The...
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Get Well initially implied that we could get more granular notifications in the product than we can....
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I have heard some feedback from the nurses that the system isn't quite as easy to use as they...
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Most of the vendor’s communication has been by email rather than by phone, but the vendor has been...
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Occasionally, the vendor collects data and sends us a report to show how we are getting our money's...
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In our meetings with the vendor, some of their people were active and had a lot of great ideas. That...
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We looked at various products, and Get Well demonstrated their product's functionality, back-end...
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Our rollouts were affected and delayed by the pandemic. Our internal staff who was involved in the...
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Get Well should make it easier for new content to be added. We have contracts with other vendors,...
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GetWell Inpatient is a great product for the money. The vendor has actually been very generous with...
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The layout and the language in GetWell Inpatient are easy to navigate. I love the prompts that...
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Our Get Well representative is absolutely phenomenal. Without disparaging the person who held the...
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We weren't able to do an in-person orientation for the system. I don't think that our clinical staff...
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Every company is short-staffed and stretched too thin right now. It sometimes takes time for the...
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Get Well has new technology, but we have chosen not to purchase it because of financial constraints.
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Get Well has spent about 20 years making this product usable for patients. GetWell Inpatient is a...
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GetWell Inpatient isn't complicated for patients who are semi-tech savvy, but the first time that...
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In general, GetWell Inpatient has a lot of capabilities. The vendor has been very honest with us...
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We had some hiccups with our integration, but a lot of those were because of the way that things...
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The vendor is constantly pushing toward new, shiny things. But customers who have been with them for...
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Our questions are supposed to go to the vendor's teams that will know the answers. That is a rocky...
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GetWell Inpatient probably isn't part of our long-term plans. That really depends on how competing...
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The vendor charges us for every little thing. GetWell Inpatient is one of our largest contracts, and...
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GetWellNetwork’s customer service is spot on. I have a client relations person that we regularly...
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When I started working with the system, I felt like GetWellNetwork took good care of us. They taught...
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Our frustration with Get Well is that we can’t update things within the solution. It is not very...
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The product does most of what we want it to do. GetWellNetwork is pretty progressive in terms of...
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The nurses and clinicians struggle with the product more than the patients do. The nurses and...
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GetWellNetwork has tried to keep their promises. We have run into a few little issues over the...
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We have had some issues with upgrades happening without our knowledge, and those upgrades have...
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The overall quality is very good, but GetWellNetwork has some very specific hardware requirements...
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GetWellNetwork is fairly progressive. I can reach out to senior-level people from GetWellNetwork,...
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First, I like that GetWell Inpatient is patient facing. The patient can interact with it and play...
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We would like to have some dedicated contacts for GetWell InPatient. We get emails from random...
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GetWell Inpatient is very user friendly, and that is very helpful for us because our clinical teams...
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We surveyed patients and their families, and we found that we really wanted families to understand...
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GetWellNetwork was on-site when we went live. They sent people out and helped develop the training...
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GetWell Inpatient takes a fair amount of work. We have all the integrations that we need set up, and...
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GetWell Inpatient's integration is great for us. GetWellNetwork is coming out with integration...
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Lately, I have had issues with education documenting back into our electronic health record. We...
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GetWell Inpatient is an amazingly complicated product. In theory, all interactive patient systems...
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GetWellNetwork doesn’t nickel-and-dime us, but they do a pretty good job of packaging up their...
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Part of the problem with GetWell Inpatient is on our side with the communication features inside of...
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We have had such little success with GetWell Inpatient that one of our hospitals backed out and said...
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We have had a tenuous relationship with GetWellNetwork for the last few years, and I have had...
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We were looking at the market before this. We have had issues with GetWellNetwork on and off over...
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GetWellNetwork contracts with different education partners, so there are a lot of different vendors...
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We bundle things together to help reduce some of the pricing in GetWellNetwork's software. It seems...
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I think we have a disconnect with GetWellNetwork in terms of some kind of continuation of training....
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GetWellNetwork provides options to the patients in the room. These options are entertainment...
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I would like to have a better connection with chronic patients after discharge. I know there are...
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GetWellNetwork went through a pretty major restructuring recently. We have been happy with the...
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Our patient engagement and experience scores are way up because of GetWell Inpatient. We have a...
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GetWell Inpatient is designed for all ages and demographics. We can specify the type of audience and...
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The level of engagement between our nursing staff and patients for menial things has gone way down...
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We had several staff members and leaders from our site do vision sessions on what we wanted our...
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This product does not integrate well with our current EMR, but we will be moving to the Epic system...
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Getwell Inpatient is easy for our patients and staff members to use. The vendor's innovation has...
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We have seen a lot of transitions on the support team at GetWell Network, and that has led to some...
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Implementations have been rough with not much support. The training is really lacking. It is not...
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We often find errors in the system before GetWellNetwork does, so we are the ones bringing things to...
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GetWellNetwork did a fantastic job with our implementation and training. I don't know whether things...
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We have an open line of communication with GetWellNetwork. We had some workflow challenges that we...
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GetWell Inpatient is user friendly. We are always adding features, like the whiteboard feature. The...
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GetWellNetwork continues to work on our problems. They don’t ever drop the ball.
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The product is diverse and offers a wide range of opportunities for our patients, staff, and faculty...
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I would like the ability to have more open-sourced development when it comes to specific changes...
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I would like to see an improvement in hardware capabilities regarding a range of different...
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Our EMR doesn't play nice with GetWell Inpatient. Limiting the ability to integrate the chart is a...
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GetWell Inpatient comes with a very solid patient experience. GetWellNetwork has bent over backward...
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The usability is a little complicated, but we made some helpful changes. We changed the visual...
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From the start until our go-live, we had very good support from the vendor. During our initial...
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Our representative was absolutely wonderful and proactive in helping us. Our representative made an...
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It would be nice if our new representative proactively reached out every now and then to see how we...
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I hope to see better outcomes. For the nurses, it would be nice if the videos were automatically...
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The product is very nice. There are a lot of different things that we can use once we actually get...
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We have some new staff members. Some of them haven't been able to navigate the system.
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GetWellNetwork has been so ahead of things. For example, they have been really good about their...
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We are not interfaced through our EHR; we send ADT information only. I would not recommend a...
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GetWellNetwork is supporting our organization’s integration goals, but our leadership is not. I feel...
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Since we transitioned, there was one time where GetWellNetwork was charging us for some...
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The best use of GetWell Inpatient is for the safety of our patients. Like other hospitals, we are...
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Great uses for GetWell Inpatient are service recovery and issue prevention. I am really attuned to...
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The ease of use is a little more difficult for those who are less tech savvy. People who are a...
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I would give the solution's patient experience a low rating. In our main hospital, patients can...
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The vendor is prompt and timely. They are very supportive in our meetings with them. We have a...
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The vendor has fixed prices. If there is a payment increase and we are still within our contracted...
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One of the system's strengths is that it is a true patient engagement solution. We can really...
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One weakness of the system is that it needs to have alternative forms of communication for people...
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I would love to be kept abreast of new features. I would like GetWellNetwork to take the initiative...
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Our previous product had some messaging functionality that we wanted to duplicate with GetWell...
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We would like to have a more active involvement with the end user from GetWellNetwork. I don’t know...
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Working with GetWell Inpatient has been a very positive experience from a technical support and...
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We had some organizational changes, and people at the corporate level decided to switch us to...
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The vendor doesn’t charge for every little thing. There are different package options, and...
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The vendor's updates are tested. The updates are fine, and we know about them far ahead of time. We...
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We would like to see a more proactive approach from the vendor. They have had a lot of staffing...
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We were paying for a lot of licenses that we never used because they never launched. The vendor knew...
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We are now educating ourselves on what licenses we should use and how we should optimize them. We...
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GetWellNetwork's service is reactive rather than proactive. We bring up issues, and the vendor...
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Right now, if someone were to assign us a video, we could order the video's educational content,...
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We didn't initially use the system's survey information because some of our staff members didn't...
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Part of the system isn't working right now, and it is taking a long time for that to get fixed. I am...
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If I had to do everything over again, I might buy this solution again, but it would come with a lot...
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Our client services manager is really responsive. She knows the right people in her organization to...
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Sometimes GetWellNetwork overpromises us. They are not always transparent with us. For example, they...
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GetWell Inpatient is easy to use. It is an intuitive system, and that is by far one of its...
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We have a say in customizing our content; however, GetWellNetwork has to do all of the...
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Every little thing has a charge, and there isn't really anything that comes with the solution's...
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The product is intuitive and has a lot of easy-to-use features. Its priority spaces are very clear....
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The number one thing that we use the product for is entertainment, and we can't be without that...
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The product works the way that the vendor says that it is going to, but there are a few more details...
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With the product's integration into our EMR, we have educational video content. We had to map some...
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The vendor offers all kinds of new technology all the time, and they are trying to sell us on that....
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As far as product outcomes and integrations go, there are definitely some opportunities for the...
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We feel like the vendor restructures our support people constantly. Their executive involvement has...
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I have a new account person, and their support has been good. They are a little more involved than...
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The vendor upgraded us to smart TVs and told us that the life of a smart TV would be longer than the...
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In terms of ongoing training, the vendor says that if we want or need them, we can let them know...
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We had to purchase the solution's integration into our EMR, and the timeline that the vendor sold to...
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GetWell Inpatient is a phenomenal product. The patients love it. I like how interactive it is and...
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The only feedback to what could work better is the integration with our EMR. The integration does...
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Initially, we were told that patients wouldn't be able to get Facebook or things like that through...
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In order for us to interact with the patient, we have to interact with GetWellNetwork’s application...
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GetWell Inpatient is a very expensive application. We have to pay an astronomical subscription fee....
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Development for GetWell Inpatient has stalled. We have met with the vendor about our desires for...
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We have been very satisfied with GetWell Inpatient. Our project manager made our implementation very...
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A lot of our patients don't have much experience with technology. That has made it difficult for...
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For training, the vendor walked our people through the system. The timing was difficult though...
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We meet frequently with our customer service manager. That person provides updates and information....
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Every few years, we have to exchange out every TV, and we have to have all the pieces to set up the...
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GetWell Inpatient is a nice application. It provides a lot of education to patients, and we can push...
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The one thing that is missing is the scheduling piece. At certain times, our EMR won’t talk to...
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The support staff is amazing and always willing to help. GetWell Inpatient is a great system. It is...
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GetWell Inpatient has a lot of great features, but there are some inherent challenges with...
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With a product like an iPhone, people can pick it up and use it because it is intuitive. Users can...
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Personally, I wouldn't buy GetWell Inpatient again. But our organization evidently did some great...
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There are a lot of different moving parts to GetWell Inpatient. What the vendor pitched to us and...
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GetWellNetwork has an application called GetWell Loop that patients can use at home. Patients need...
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I have to pull and push the vendor all the time. That is challenging. I am on the fence right now....
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We have several specialty hospitals, and the vendor's offerings for those hospitals are very slim....
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GetWellNetwork has not nickel-and-dimed us for some of the changes we have asked for. The product is...
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GetWellNetwork had an easy go-live. They were great in preparing us. We had a meeting about the...
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GetWell Inpatient does integrate with our EMR, so when our patients watch a video, it goes to our...
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We may add electronic whiteboards in the future. We can just keep adding to the product. There are a...
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The team from GetWellNetwork that I work with is amazing. We can contact the team members at any...
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GetWell Inpatient is very user friendly. There are different tiles for patients to click on. The...
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GetWellNetwork is big on engaging and partnering with organizations, and their focus is on the...
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GetWell Inpatient is pretty nice. The patient can control the TV either through their pillow speaker...
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We have interfaced GetWell Inpatient with our EMR so that the nurses can place orders for education,...
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In the critical care area, it is hard to get patients to watch videos, so GetWellNetwork has worked...
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GetWell Network doesn’t nickel-and-dime us. The product is an expensive product, but when it is used...
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GetWellNetwork’s initial support when they set up the system was great. They went through and talked...
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One time when we did an upgrade, it affected our smart TVs, and we had to figure out a fix. There...
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GetWellNetwork has started to partner with our EMR vendor. When we originally went live, we had to...
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We had greater expectations for GetWellNetwork’s training. Their video education program had very...
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GetWell Inpatient does what it is supposed to do very well. The program is outstanding.
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Patients love GetWell Inpatient because they can get movies, play games, and get internet and Amazon...
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A nuisance in GetWell Inpatient is the feature for medication education. GetWell Inpatient lists...
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We would like a better way of integrating GetWell Inpatient into the workflows for ordering videos...
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I work with several different vendors, and GetWellNetwork is the premium vendor of all vendors....
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