All Categories chevron icon Value- Based Care chevron icon Patient Engagement chevron icon Interactive Patient Systems

GetWell Inpatient Commentary
Filtered view: All

Subject Expert
Trey Dye
Research Director
KLAS Research Director - Trey Dye
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
An Update on Vendor-Reported Capabilities
July 2023
View Report
Interactive Patient Systems 2023: Who Is Leading the Way toward the Digital Patient Room of the Future?
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##
Neither
##
Negative
##
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Director

Loyalty

GetWell Inpatient probably exceeds expectations. The vendor recently announced that they are...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Get Well certainly keeps all promises for us. When I ask for something, I usually get it pretty darn...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

This system miraculously reduces workload while improving the patient experience. I don't know what...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations, Product

What we see is what we get with GetWell Inpatient. There isn't a lot to it. GetWell Inpatient...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

GetWell Inpatient is doing well, and it does what we originally intended. We wanted it for patient...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We have GetWell Inpatient, but when we were opening another hospital, we put out an RFP because we...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We probably don't use GetWell Inpatient to its full capacity. It has a lot of capabilities that we...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

GetWell Inpatient is simple and intuitive, and we don’t see a lot of issues with Get Well’s...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

GetWell Inpatient does not have the same amount of automation as another solution we have, so we...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

We have had a lot of technical issues with GetWell Inpatient in the past. Get Well is a larger...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

I really like the trackpad that Get Well uses in their product. I would recommend GetWell Inpatient...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Value

Get Well has charged us for things once or twice, but most of the time, the price doesn’t even come...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Patients have to use either a pillow speaker control, which is hard to use, or a little keyboard to...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty, Value

There is no plan I know of to do anything different. However, I don't know what else is out there. I...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The lift it takes for an organization to make GetWell Inpatient work could be improved. The vendor...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

GetWell Inpatient has some cool features for our patients and some entertainment features that I...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

We have had GetWell Inpatient for several years, and I can't say I can tie it to an outcome. I...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I don't think end users can take GetWell Inpatient out of the box and figure it out without any...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

GetWell Inpatient’s functionality is more robust than the functionality of other solutions we have...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The biggest downfall of Get Well that I always share with individuals is that their solutions are...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Everything has been pretty stable with Get Well over the last several months. We haven't really had...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

What I like most is the ease of use for the patients. The platform is very similar to what people...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Product, Value

Sometimes we have trouble with our keyboards, but that is really on us to keep up with that. We do...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Culture, Relationship, Value

Every company is always on a sales pitch, so Get Well could improve by just being cognizant of that....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

We wanted to grow the GetWell Inpatient experience to our other facilities, and we felt like the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The biggest opportunity for GetWell Inpatient is reporting. We have such a big challenge with...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Get Well doesn’t support us a ton in training resources. They didn't have a lot of guides to help...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

Get Well has grown a lot, and it seems like they are making a lot of updates and changes daily. They...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a lot of good contacts at Get Well who are very helpful, and I get emails frequently from...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We used to use keyboards in the patient rooms for the GetWell Inpatient platform, and now the vendor...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

To get a perfect rating, Get Well would need to improve on their reporting and streamline the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

When GetWell Inpatient was bought, there was a bit of a bump in that transition. Also, I don’t see...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

GetWell Inpatient meets our needs, but we are changing away from the solution because another vendor...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Some of GetWell Inpatient is clunky. It didn't work well for things like ordering food, so we had to...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

We integrated GetWell Inpatient into Epic's system, and I had no problem with that. The system being...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Recently, we have had some clinicians express some frustration with GetWell Inpatient because they...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Basically, we have created automation. Anytime there is a key word for Get Well, the system flags...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Our staff members have to pause and take time to help our older patients use GetWell Inpatient. We...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Some staff members and families report the system has too many things for them to know how to use it...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product, Value

Nurses and clinicians don't want to be bothered with GetWell Inpatient. The patient questions just...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

GetWell Inpatient has utilization reports that show how much use hospitals get out of the system....

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We tried to integrate GetWell Inpatient with our patient education system when we were going live...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We try to leverage service recovery tools in GetWell Inpatient by asking whether it was quiet enough...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

We really value the entertainment options that are in GetWell Inpatient, but the system is just...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Patients control GetWell Inpatient with their pillow speaker, and many patients struggle with that....

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I'm working to get rid of GetWell Inpatient, and our frustrations in large part are due to the way...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

This is not unique to GetWell Inpatient, but in order to make a system like this one work, there is...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

The system is the same year after year. I would like to see it be more intuitive. The problem is...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Get Well's system reminds me of the saying that something is the best of a lousy bunch. It is less a...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

Get Well's system isn't more responsive than a system from one of our other vendors. There are some...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Product

Once all of the parameters are set and the information flows correctly, the system works as advertised....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

We have had a lot of technical difficulties with our staff members' ability to access the system's...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are waiting to get into the cloud. That would be better for us. We have another update that we...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The product is helping me get real-time data on patient experiences.

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are keeping the system because once an organization gets into it, it is hard to get out.

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product is harder for nurses and clinicians to use than it is for patients because nurses and...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We love GetWell Inpatient. We really appreciate that it is so customizable and that the client...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Nothing major could be improved in GetWell Inpatient because it is so customizable, but there are...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The basic design of GetWell Inpatient is good for most end users. I would like to see more...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

I like the selection of movies in GetWell Inpatient, which is updated frequently. I know we are...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We haven't had training from Get Well since our initial go-live, and a lot of our new staff members...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty, Relationship

I haven't had direct interaction with the vendor. Recently, we have been promised that we will be...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations

I feel like GetWell Inpatient could be better once I learn all of the things it can do. We are...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product, Value

There is a little room for improvement with GetWell Inpatient. We struggle a bit because we don't...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Value

We use the GetWell Inpatient system for entertainment and patient education. But it is very...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Operations, Product

We would like Get Well to make sure that GetWell Inpatient is intuitive to the nurses and families...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship

There are rarely any issues when GetWell Inpatient is upgraded. Get Well is involved and a good...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

From a care-team and patient perspective, GetWell Inpatient is very intuitive. It is better than our...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The GetWell Inpatient platform is one of the best platforms out there for specialty workflow. The...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Our service product team comes on-site regularly to spend in-person, face-to-face time with not just...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

In the GetWell Inpatient tool, patients feel as though there are too many clicks to get to things....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The service from Get Well is pretty good, and we have an executive presence from them.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like that GetWell Inpatient is very clinically focused, so we don't have to do a whole redesign....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Get Well needs to work on being more open to business priorities. We can use GetWell Inpatient for...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

If I were starting over, I would look at other vendors before going with Get Well again. GetWell...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I would not buy GetWell Inpatient again because it doesn't move the metrics on our priorities. The...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would recommend Get Well to someone after I heard what their organization’s objectives were and if...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Reports
Related Reports
Performance
KLAS article icon
Interactive Patient Systems 2023
09 May 23    |   Adam Cherrington and Spencer Snyder
The digital transformation of healthcare has innovated the way patients receive care; this is especially evident in the emergence of digital patient rooms, which use technology to improve personalization, accuracy, and overall experience for patients and providers within the hospital. When properly developed, these digital patient rooms can also ease the staffing challenges many healthcare organizations face today. While vendors in the interactive patient systems space have traditionally focused on and still provide education and entertainment technology in the patient room, this report focuses on advanced digital patient room capabilities offered by these vendors by examining (1) which solutions have the broadest adoption across these advanced capabilities, (2) which solutions are viewed as most complete, and (3) what outcomes deep adopters are achieving.
Perception
KLAS article icon
Patient Perspectives on Patient Engagement Technology 2022
26 May 22    |   Adam Cherrington and Dan Czech
The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​