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GetWell Inpatient Commentary
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Trey Dye
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User Commentary

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VP/Other Executive

Operations, Product

The system is the same year after year. I would like to see it be more intuitive. The problem is...

Oct 2024
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(0)
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VP/Other Executive

Product

Get Well's system reminds me of the saying that something is the best of a lousy bunch. It is less a...

Oct 2024
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(0)
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VP/Other Executive

Loyalty, Relationship, Product

Get Well's system isn't more responsive than a system from one of our other vendors. There are some...

Oct 2024
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VP/Other Executive

Culture, Product

Once all of the parameters are set and the information flows correctly, the system works as advertised....

Oct 2024
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VP/Other Executive

Relationship, Product

We have had a lot of technical difficulties with our staff members' ability to access the system's...

Oct 2024
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Director

Loyalty

We are waiting to get into the cloud. That would be better for us. We have another update that we...

Oct 2024
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Director

Product, Value

The product is helping me get real-time data on patient experiences.

Oct 2024
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Director

Loyalty

We are keeping the system because once an organization gets into it, it is hard to get out.

Oct 2024
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(0)
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Director

Product

The product is harder for nurses and clinicians to use than it is for patients because nurses and...

Oct 2024
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Manager

Relationship, Product

We love GetWell Inpatient. We really appreciate that it is so customizable and that the client...

Oct 2024
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Manager

Product

Nothing major could be improved in GetWell Inpatient because it is so customizable, but there are...

Oct 2024
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Manager

Operations, Product

The basic design of GetWell Inpatient is good for most end users. I would like to see more...

Oct 2024
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Manager

Relationship, Product

I like the selection of movies in GetWell Inpatient, which is updated frequently. I know we are...

Oct 2024
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(0)
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Manager

Operations

We haven't had training from Get Well since our initial go-live, and a lot of our new staff members...

Oct 2024
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(0)
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Manager

Culture, Loyalty, Relationship

I haven't had direct interaction with the vendor. Recently, we have been promised that we will be...

Oct 2024
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(0)
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Manager

Loyalty, Operations

I feel like GetWell Inpatient could be better once I learn all of the things it can do. We are...

Oct 2024
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CNIO

Loyalty, Operations, Product

We would like Get Well to make sure that GetWell Inpatient is intuitive to the nurses and families...

Aug 2024
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(0)
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CNIO

Relationship

There are rarely any issues when GetWell Inpatient is upgraded. Get Well is involved and a good...

Aug 2024
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(0)
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Director

Relationship, Product

From a care-team and patient perspective, GetWell Inpatient is very intuitive. It is better than our...

Jul 2024
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(0)
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Analyst/Coordinator

Operations, Product

The GetWell Inpatient platform is one of the best platforms out there for specialty workflow. The...

Jul 2024
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(0)
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Analyst/Coordinator

Operations

Our service product team comes on-site regularly to spend in-person, face-to-face time with not just...

Jul 2024
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(0)
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Analyst/Coordinator

Product

In the GetWell Inpatient tool, patients feel as though there are too many clicks to get to things....

Jul 2024
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(0)
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Director

Relationship

The service from Get Well is pretty good, and we have an executive presence from them.

Jul 2024
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(0)
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Director

Product

I like that GetWell Inpatient is very clinically focused, so we don't have to do a whole redesign....

Jul 2024
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(0)
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Director

Relationship, Product

Get Well needs to work on being more open to business priorities. We can use GetWell Inpatient for...

Jul 2024
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(0)
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Director

Loyalty, Value

If I were starting over, I would look at other vendors before going with Get Well again. GetWell...

Jul 2024
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(0)
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Director

Product, Value

I would not buy GetWell Inpatient again because it doesn't move the metrics on our priorities. The...

Jul 2024
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(0)
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Director

Product

I would recommend Get Well to someone after I heard what their organization’s objectives were and if...

Jul 2024
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(0)
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Manager

Relationship

There is a lot of turnover with Get Well. We started out really good with our account representative...

Apr 2024
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(0)
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Manager

Product

Get Well needs to figure out how to let patients log in to their streaming service, but that is...

Apr 2024
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(0)
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Manager

Loyalty

We have had the inpatient solution for a very long time. I definitely like the GetWell Loop...

Apr 2024
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(0)
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Manager

Relationship

Upgrades just happen, and I get notified. I don't have any problems with upgrades or the service...

Apr 2024
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(0)
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Manager

Product

I don't know how much of this is a Get Well problem or an us problem, but the main difference...

Apr 2024
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(0)
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Manager

Relationship, Operations

There are a lot of qualifiers for training, and my person at Get Well is not local. Training is not...

Apr 2024
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(0)
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Manager

Product

Most of the lack of functionality in GetWell Inpatient has to do with the interface not being...

Apr 2024
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Director

Loyalty, Product

Get Well has made some UI changes, so I think the interface is a bit more modern and easier for the...

Mar 2024
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(0)
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Director

Value

Get Well still does a lot of add-ons, and everything costs extra. We get that with any organization,...

Mar 2024
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(0)
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Director

Relationship

I am very happy with our customer service representatives. They are responsive when we enter a...

Mar 2024
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(0)
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Director

Operations

Get Well has recommendations for implementations, and it is up to the customer organization to...

Mar 2024
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(0)
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Director

Product

I feel like the console module is a little outdated and not quite as robust as it could be.

Mar 2024
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(0)
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Manager

Product

The system doesn't meet all of our needs. It has manual keyboards that most of our patients can't...

Feb 2024
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(0)
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Manager

Operations

After a user buys and implements the system, a lot of the vendor's customer support goes away. The...

Feb 2024
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(0)
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Manager

Loyalty

I have seen a recent demo of the current version of the system, and it looks like it could deliver...

Feb 2024
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(0)
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Manager

Product

The system offers a good entertainment package for end users. We mostly use the system for television....

Feb 2024
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(0)
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Manager

Product

I haven’t seen our older patients have a huge problem with the learning curve of GetWell Inpatient,...

Feb 2024
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(0)
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Manager

Relationship

I have not seen an instance where Get Well has not kept their promises. They have been pretty...

Feb 2024
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(0)
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Manager

Operations

The subcontractors that Get Well used for the implementation were extremely organized, proficient,...

Feb 2024
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(0)
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Manager

Relationship

Get Well monitors their customer support 24/7, and the patients can call in directly, so that has...

Feb 2024
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(0)
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Manager

Relationship, Product

It has been a bit of a pain dealing with repair parts due to COVID-19. Get Well has not been able to...

Feb 2024
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(0)
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Director

Operations, Product

Our elderly population doesn't know how to navigate the system. Even with education, they just don't...

Jan 2024
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(0)
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Director

Relationship

Get Well is extremely supportive and helpful. I have a regular call with the Get Well network...

Jan 2024
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(0)
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Director

Product

GetWell Inpatient’s ease of navigation is always a complaint from patients. I think Get Well has the...

Jan 2024
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(0)
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Director

Culture, Value

I don't think there are little things Get Well charges for. Things are usually in bundles. If we get...

Jan 2024
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(0)
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Director

Loyalty, Relationship, Product

Get Well is working on so much. But as fast as they are putting things out, there is so much more to...

Jan 2024
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(0)
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Director

Relationship

Get Well does everything we want them to do. Sometimes we don't know why they stick with us. We have...

Jan 2024
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(0)
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Director

Relationship

Get Well is very good with support. If there were a 20 on the scale, we would be picking 20. What...

Jan 2024
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(0)
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Manager

Product

I like the simplicity of GetWell Inpatient, and the front-facing interface for end users is pretty...

Dec 2023
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(0)
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Manager

Product

GetWell Inpatient could improve if it had a bigger font and an easier menu. The back end of GetWell...

Dec 2023
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(0)
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Manager

Relationship

Get Well’s support team is very responsive. We have a very good representative at Get Well who is...

Dec 2023
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(0)
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Manager

Relationship

I would like to give Get Well good credit because when we have a problem, the feedback is very...

Dec 2023
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(0)
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Manager

Product

We had a bit of a glitch in GetWell Inpatient that made it so we couldn’t access the system with a...

Dec 2023
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(0)
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Manager

Product

We like GetWell Inpatient because it works well for us. It gives us everything that we need, and...

Dec 2023
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(0)
 Thank you  Helpful

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Manager

Operations

Get Well offers training, but there are a couple of things that we could get more of. For example,...

Dec 2023
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(0)
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Manager

Relationship

We have a person who is available for us when we need support, but we don’t use them because once...

Dec 2023
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(0)
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Manager

Relationship

The executive team came and met with us to make sure our needs were met. They also made a long-term...

Dec 2023
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(0)
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Nurse

Product

I like that GetWell Inpatient can be customized to the individual unit where the system is being...

Nov 2023
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(0)
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Nurse

Relationship

We have very good on-site support. Our representative is very knowledgeable and friendly. They do...

Nov 2023
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(0)
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Nurse

Product

Get Well could make their interface more user friendly. It is difficult to navigate some of the...

Nov 2023
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(0)
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CNO

Relationship

Get Well should continue to listen to their customers so they can know what we are interested in. I...

Nov 2023
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(0)
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CNO

Product, Value

We have been very happy with GetWell Inpatient. The means for the children to access games and...

Nov 2023
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(0)
 Thank you  Helpful

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CNO

Value

Get Well was definitely way ahead of other vendors at the time we made the commitment to use GetWell...

Nov 2023
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(0)
 Thank you  Helpful

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CNO

Product

GetWell Inpatient is very appealing for the kids. It just visually looks like a current product. The...

Nov 2023
||
(0)
 Thank you  Helpful

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