GetWell Inpatient
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Nurse

Functionality and Upgrades

We have been really unsatisfied with Get Well for several years now because of the slowness of the...

Dec 2022
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Nurse

ROI / Cost (care and feeding)

Nurses and clinicians get frustrated when going through GetWell Inpatient. Their biggest frustration...

Dec 2022
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Nurse

Functionality and Upgrades

Interactive patient systems are incredibly beneficial; there is a lot we can do with them. However,...

Dec 2022
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Nurse

Other Observations & Comments

Patient education with GetWell Inpatient has a low value on our ROI. Get Well really pushes...

Dec 2022
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Nurse

ROI / Cost (care and feeding)

Our return on investment for GetWell Inpatient is the distraction it provides. We can put an IV in...

Dec 2022
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Nurse

Sales and Contracting

Get Well is a vendor that feels like a used-car salesperson. We have to go through every contract...

Dec 2022
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Nurse

Service and Support

Get Well advertises that they always have support for us and are always there. When COVID-19 hit,...

Dec 2022
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Nurse

Service and Support

To develop things in GetWell Inpatient, we have to come up with solutions. When we come to Get Well,...

Dec 2022
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Manager

Functionality and Upgrades

GetWell Inpatient is pretty easy to use and navigate. The only problem that we have seen with its...

Nov 2022
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Manager

Functionality and Upgrades

GetWell Inpatient is not available in many different languages. It is basically just in English and...

Nov 2022
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Manager

Relationship

Get Well’s upgrades can screw things up for us, but I feel like Get Well is more receptive and...

Nov 2022
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Manager

Service and Support

Get Well has people that are amazing to work with, and even as they switch the people who we...

Nov 2022
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Nurse

Relationship

The support people are very helpful. But unfortunately, I believe Get Well has had a lot of changes,...

Nov 2022
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Nurse

Relationship

The original implementation was excellent. Get Well was very involved and very helpful. We really...

Nov 2022
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Nurse

Implementation and Training

The initial training was excellent. The ongoing training is minimal.

Nov 2022
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Nurse

Technology

Younger patients find that the technology is not up to speed, and they sometimes give us suggestions...

Nov 2022
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Nurse

Relationship

The vendor’s executives make themselves available in meetings, and if I really felt the need to...

Nov 2022
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Nurse

Functionality and Upgrades

If some of the technology were improved, the product would be more useful for the nurses, and...

Nov 2022
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Nurse

Functionality and Upgrades

Unfortunately, the videos really need to be updated. I don't know whether there are videos available...

Nov 2022
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Manager

Interfacing and Integration

We have been on the platform for a while. Our patients and staff are used to the product. We have...

Nov 2022
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Manager

Functionality and Upgrades

Get Well does deliver on what they agreed to do. However, we are not always aware of all the...

Nov 2022
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Manager

ROI / Cost (care and feeding)

Costs are spelled out in the master agreement in terms of the modules and things that we have. We...

Nov 2022
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CNO

Interfacing and Integration

We love GetWell Inpatient because its competing products aren't as mature as it is. Our organization...

Nov 2022
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CNO

Relationship

We can meet with Get Well's executives, and the vendor's directors will present data to us and talk...

Nov 2022
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CNO

Service and Support

We appreciate that Get Well stayed connected to us during our relationship with them. We invested in...

Nov 2022
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Manager

Relationship

There are different features that have not yet been deployed. With changes in different leadership...

Nov 2022
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CNO

Functionality and Upgrades

Our biggest struggle with GetWell Inpatient is its ease of use. The system's keyboards are easy to...

Nov 2022
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Manager

Implementation and Training

Patients access the product using pillow speakers, and that makes things very challenging. We have...

Oct 2022
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Manager

Relationship

Get Well knows that they have had many problems for a long time. Get Well has been very poor with...

Oct 2022
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Manager

Implementation and Training

Our analysts had to do all their own training. Ironically, we had to do several hours of training...

Oct 2022
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Manager

Functionality and Upgrades

GetWell Inpatient is not intuitive for our end users, and it is clunky. People have to do a lot of...

Oct 2022
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VP/Other Executive

Other Observations & Comments

Get Well's product has great ideas behind it, but we haven't been able to optimize the product. We...

Oct 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We can upload some of our own videos to the solution's network, but there is an extra cost for that.

Oct 2022
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VP/Other Executive

Functionality and Upgrades

Whenever we have patient education information that we want every patient to know, we end up...

Oct 2022
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VP/Other Executive

Service and Support

Get Well doesn't proactively look for issues or ways to help their clients. The vendor is reactive.

Oct 2022
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Manager

Functionality and Upgrades

There are some things within GetWell Inpatient on the staff side that are not intuitive, like how to...

Oct 2022
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Manager

Functionality and Upgrades

GetWell Inpatient is very easy for our patients to use because it is perfectly adapted for young...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

GetWell Inpatient is a technology-forward product. Our older population isn’t very comfortable with...

Oct 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Get Well doesn’t charge for every little thing. A lot of times, they don’t even charge for the...

Oct 2022
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Analyst/Coordinator

Relationship

Our account manager is absolutely fantastic and seems to know more than they should know at their...

Oct 2022
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Analyst/Coordinator

Service and Support

I am very happy with Get Well’s services as a whole. When I need support, I reach out to my account...

Oct 2022
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VP/Other Executive

Interfacing and Integration

GetWell Inpatient isn’t fully integrated with our EMR yet, so we have to do a little more work to...

Oct 2022
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VP/Other Executive

Implementation and Training

Get Well’s training has been great. The vendor is really responsive.

Oct 2022
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Analyst/Coordinator

Other Observations & Comments

I wouldn’t buy GetWell Inpatient again. The product is incredibly expensive, and we have low...

Oct 2022
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Analyst/Coordinator

Service and Support

We had a technical issue with GetWell Inpatient that I spent way too much time on. It seemed like...

Oct 2022
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Analyst/Coordinator

Other Observations & Comments

Get Well’s initial training was absolutely fantastic. The ongoing training is really not their...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

GetWell Inpatient is perfect. We are dealing with one technical issue, and the vendor is working on...

Oct 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

GetWell Inpatient is baked into a smart TV platform, and it has completely changed the support model...

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

GetWell Inpatient’s integration with our EMR is excellent. Get Well has been able to build...

Oct 2022
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Analyst/Coordinator

Lessons Learned

GetWell Inpatient is a fantastic product. The costs are very high, but if an organization can throw...

Oct 2022
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Director

ROI / Cost (care and feeding)

GetWell Inpatient is really hard and confusing to use. People don't know what the content is, and...

Oct 2022
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Director

Future Outlook

There is definitely an interest in getting more things to happen with GetWell Inpatient, so the...

Oct 2022
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Director

Implementation and Training

Our initial training was terrible. The training felt nonexistent and was not tailored. I got a stack...

Oct 2022
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Director

Service and Support

Get Well’s support team has tried desperately. I have regular meetings with the support team where...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Education has been GetWell Inpatient’s best strength. Sometimes it is hard for patients who are here...

Oct 2022
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Director

Other Observations & Comments

For a long time, our nurses and clinicians had to log in to a separate portal, and that added to the...

Oct 2022
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Director

Service and Support

The vendor tries to keep their promises. With any vendor, there will be times when the client and...

Oct 2022
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Director

Functionality and Upgrades

Sometimes, the metrics that the vendor says are easy to show are not always easy to show in the way...

Oct 2022
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Director

Relationship

The immediate individuals that I work with from the vendor are great, but I don't necessarily think...

Oct 2022
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Manager

Functionality and Upgrades

We have tried to utilize the product in the patients' rooms, but we have some patients who don’t...

Oct 2022
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Manager

Functionality and Upgrades

I definitely like that the product has education up front and that it is interactive. Patients can...

Oct 2022
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Manager

ROI / Cost (care and feeding)

We have talked about adding things to make the product easier, and the vendor has told us that those...

Oct 2022
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Nurse

Functionality and Upgrades

We will be reevaluating GetWell Inpatient. Currently, there is really no vendor that can support the...

Oct 2022
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Nurse

Service and Support

I have been really happy with Get Well’s customer service and tech support.

Oct 2022
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Nurse

Functionality and Upgrades

We have some elderly patients, and many of them struggle with the interface because they have...

Oct 2022
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Analyst/Coordinator

Technology

GetWell Inpatient was our main purpose for going with Get Well as a vendor. They are an experienced...

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

We are missing some key integrations that would really help our nurses and providers integrate...

Oct 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Get Well avoids charging unfairly. They have been pretty flexible during the pandemic, and all the...

Oct 2022
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Analyst/Coordinator

Lessons Learned

Some of our gaps in outcomes come from struggling to get back to seeing GetWell Inpatient as more...

Oct 2022
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Analyst/Coordinator

Relationship

The team for GetWell Inpatient seems to be a little more proactive than the teams for other Get Well...

Oct 2022
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Analyst/Coordinator

Service and Support

GetWell Inpatient wasn’t working well because of some internal factors in our organization. We let...

Oct 2022
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Manager

Service and Support

Get Well is specifically good at supporting us. Our client service manager is very willing to...

Oct 2022
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Manager

Functionality and Upgrades

GetWell Inpatient is easy for families and staff to navigate. It has good, flexible content, and we...

Oct 2022
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Manager

ROI / Cost (care and feeding)

Sometimes Get Well overpromises things that they are unable to deliver on. They have good intentions...

Oct 2022
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Manager

Implementation and Training

Get Well could improve their implementation and training. I would like some sort of documentation...

Oct 2022
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Manager

Functionality and Upgrades

Get Well has gaps in what they offer for ambulatory services. I would like them to offer more in...

Oct 2022
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Director

Technology

Prior to the pandemic, the technology we used behind the TVs was reaching the end of its life, so we...

Sep 2022
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Director

Functionality and Upgrades

I would like to have a better GUI. There are so many different layers of Get Well's system, so it is...

Sep 2022
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Director

Functionality and Upgrades

I think nurses and clinicians can probably figure out the navigation a bit more easily than our...

Sep 2022
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Director

Relationship

Get Well is asking for more executive involvement, and I think that is a very good move on their...

Sep 2022
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Director

ROI / Cost (care and feeding)

Get Well helped us create a program, which is helping our very vulnerable patients at discharge and...

Sep 2022
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Director

Service and Support

Like any business, Get Well had to make a lot of changes during the pandemic. But I think Get Well...

Sep 2022
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Director

Service and Support

We use Get Well's help desk. All our clients, staff, and patients call Get Well when there is an...

Sep 2022
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Manager

Functionality and Upgrades

On the back end, Get Well hasn’t had a tremendous number of updates, and the front-end interface has...

Sep 2022
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Manager

Service and Support

Get Well is an okay company to work with. The phone support is very good, and the vendor is responsive....

Sep 2022
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Manager

ROI / Cost (care and feeding)

The cost of Get Well’s contract is lower now than it was in our previous renewals. The vendor saw...

Sep 2022
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CNIO

Functionality and Upgrades

GetWell Inpatient is pretty easy to use and fairly intuitive for the patients. There are a couple of...

Sep 2022
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CNIO

Interfacing and Integration

GetWell Inpatient’s ease of use for clinicians really depends on the organization and how they have...

Sep 2022
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CNIO

Interfacing and Integration

We used to have an EMR that had full integration with GetWell Inpatient, and that was amazing. We...

Sep 2022
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CNIO

Technology

Our parent organization’s strategy is to get us on a product from our new EMR vendor; however, we...

Sep 2022
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CNIO

ROI / Cost (care and feeding)

The cost of maintaining the equipment for GetWell Inpatient impacts our ability to fully receive our...

Sep 2022
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Manager

Technology

Our patients, who live in rural areas and tend to be older, struggle to use GetWell Inpatient. The...

Sep 2022
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Manager

Functionality and Upgrades

The ease of use for clinicians is about learning and using the system, getting familiar with it, and...

Sep 2022
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Manager

Relationship

Early on, Get Well’s promises did not equal the return on the investment or impact they said the...

Sep 2022
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Director

Future Outlook

Get Well’s product is patient centered, and that is why we have tolerated all the product's problems...

Sep 2022
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Director

Implementation and Training

Get Well has a ton of new technologies; we just don’t have the ability to implement them....

Sep 2022
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Director

Relationship

Get Well’s support team is okay. As humans, they are really nice. I really like them, but getting...

Sep 2022
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Director

ROI / Cost (care and feeding)

Get Well doesn’t just charge us for every little thing; they milk us. They nickel-and-dime us as...

Sep 2022
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Director

Sales and Contracting

Any time we need an additional license for GetWell Inpatient, we have to make an amendment to our...

Sep 2022
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Director

Service and Support

Get Well requires us to go around and validate things, and that takes a lot of time. Then we have to...

Sep 2022
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Director

Functionality and Upgrades

GetWell Inpatient has been able to do most of what we wanted it to do.

Sep 2022
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Director

Technology

The product is not uncomplicated, and some of the older technology is a little confusing. Not...

Sep 2022
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Director

Functionality and Upgrades

We have to log in some extra times in the system in order to input things like goals, so the system...

Sep 2022
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Director

Relationship

Get Well tends to talk around ideas that don’t ever come to fruition, but if the vendor makes a...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

GetWell Inpatient is my baby. I love the system and I can’t imagine our workflow without it. It is...

Sep 2022
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Analyst/Coordinator

Lessons Learned

If patients are introduced and oriented properly to the system, then GetWell Inpatient is easy. It...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Get Well needs to focus on their reporting because their reporting is horrible. They could do a...

Sep 2022
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Analyst/Coordinator

Implementation and Training

Since the pandemic, Get Well’s training has suffered a bit.

Sep 2022
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Analyst/Coordinator

Service and Support

Get Well is always delivering new technology; we are just so late in adopting it due to internal...

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

When Get Well was starting out and they were a smaller company, it was easier to work with them in...

Sep 2022
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Manager

Other Observations & Comments

We would like continued upgrades and continued ease of use from the application for the families...

Sep 2022
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Manager

Functionality and Upgrades

The product provides education for the patients, so we don’t have to wheel the TV in to show the...

Sep 2022
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Manager

Service and Support

The experience is still phenomenal. Our patients and staff enjoy the product, and the education the...

Sep 2022
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Manager

Functionality and Upgrades

Patients know that they have to do education when they are here, so they enjoy the product because...

Sep 2022
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Analyst/Coordinator

Lessons Learned

There is so much more that we can do with GetWell Inpatient. I wish we had the bandwidth and...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

I can’t imagine that we are not going to have GetWell Inpatient in the next several years because it...

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

When GetWell Inpatient is used as it is intended to be used, it is really a helpful tool that will...

Sep 2022
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CEO/President

Functionality and Upgrades

One of the biggest outcomes that we have seen from GetWell Inpatient has been consistent patient...

Aug 2022
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CEO/President

Lessons Learned

For our specific patient population, we have to come up with different adaptations, such as...

Aug 2022
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CEO/President

Sales and Contracting

GetWell Inpatient is not a cheap system, but the vendor is very transparent, and the cost is an...

Aug 2022
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CEO/President

Implementation and Training

Get Well utilizes different platforms for training. The initial implementation training was on-site,...

Aug 2022
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CEO/President

Interfacing and Integration

Get Well has one of the more interoperable platforms. They do a really good job of integrating their...

Aug 2022
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CEO/President

Relationship

We have a really good relationship with Get Well. They are very trustworthy and responsive, and they...

Aug 2022
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CIO

Relationship

In acquiring HealthLoop, the vendor’s model became much more flexible in areas where they had...

Aug 2022
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CIO

ROI / Cost (care and feeding)

While we pay a handsome fee for the system, we have so many points of interaction with Get Well that...

Aug 2022
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CIO

Functionality and Upgrades

A lot of the ease of use has to do with the mental and clinical status of the patient, but we have...

Aug 2022
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CIO

Functionality and Upgrades

People that work for companies like Amazon, Meineke, or Nordstrom understand consumer marketing and...

Aug 2022
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CIO

Service and Support

Get Well seems to be a bit relentless in staying abreast of better things. The vendor has an upgrade...

Aug 2022
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CIO

Other Observations & Comments

As we are coming out of the pandemic, we are all getting back to the basics and recognizing that...

Aug 2022
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CIO

Interfacing and Integration

The vendor has integrated the product with our EMR so that the product can support what our nurses...

Aug 2022
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CIO

Technology

We want a fully deployed mobile option. With a keyboard, sometimes a human is required to bring the...

Aug 2022
||
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Director

Other Observations & Comments

We do not get a lot of patient engagement with the product. The patients would rather watch TV than...

Aug 2022
||
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Director

Functionality and Upgrades

We have heard a lot of complaints from the nurses that the product is not user friendly. There...

Aug 2022
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Director

ROI / Cost (care and feeding)

We don’t use all of the beds within our facility, and Get Well charges us for each bed. That did not...

Aug 2022
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Director

Implementation and Training

The vendor offers a variety of options for training, such as on-site training, training via Webex,...

Aug 2022
||
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Director

Relationship

Get Well is ahead of things, and they let me know when things are happening or if the interfaces go...

Aug 2022
||
(0)
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Director

Functionality and Upgrades

The product provides easy-to-use and easy-to-manage healthcare information for both the patient and...

Aug 2022
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Director

Functionality and Upgrades

The outcome of the product is that we have definitely seen patient satisfaction increase over time....

Aug 2022
||
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Director

Functionality and Upgrades

GetWell Inpatient integrates the fundamentals of care experience into an easy-to-use product that is...

Aug 2022
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Director

Functionality and Upgrades

Some of our other products are a little sensitive or complicated, but Get Well has provided...

Aug 2022
||
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Manager

Relationship

My client service manager from Get Well is amazing. That person knows the product inside and out and...

Aug 2022
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Manager

Functionality and Upgrades

There is a gap between GetWell Inpatient’s reporting mechanism and the data. I requested to have a...

Aug 2022
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Manager

Technology

Having to use a remote to navigate the platform is a little challenging for our older patients. The...

Aug 2022
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Manager

Interfacing and Integration

I don’t see us getting rid of GetWell Inpatient. The product is embedded within our organization. It...

Aug 2022
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Manager

Functionality and Upgrades

GetWell Inpatient is not able to leave out certain data points that I don’t need. The raw data shows...

Aug 2022
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Manager

ROI / Cost (care and feeding)

Get Well doesn’t charge us for every little thing. I dove deep into the contract for our hardware...

Aug 2022
||
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Manager

Functionality and Upgrades

There is an administrative back-office tool within the software called the management console that...

Aug 2022
||
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Manager

Other Observations & Comments

With the ongoing training, we are doing a train-the-trainer model. My staff is continuing to train...

Aug 2022
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Manager

Relationship

When we were looking into GetWell Inpatient, the vendor promoted some things that weren’t released...

Aug 2022
||
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Manager

Functionality and Upgrades

Patients have set options for feedback, and I would like it if there were a fourth option in which...

Aug 2022
||
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Manager

ROI / Cost (care and feeding)

Patients receive a pillow speaker and a keyboard, and they can use an app to control the volume. The...

Aug 2022
||
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Manager

Functionality and Upgrades

GetWell Inpatient is built into our computer system. We have an order set, and we actually have...

Aug 2022
||
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Manager

Functionality and Upgrades

The upgrade of the content was seamless. The staff didn’t even notice the difference because they...

Aug 2022
||
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Manager

Lessons Learned

My recommendation to a peer is to make sure that they have talked to the vendor about the logistics...

Aug 2022
||
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Manager

Other Observations & Comments

We actually get a little too much support from Get Well. We have asked the vendor to back off a...

Aug 2022
||
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Manager

Functionality and Upgrades

Get Well reaches out and tells me the current things, and the update had new things that people were...

Aug 2022
||
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Manager

Service and Support

We have a person that has been assigned to us as a coordinator, and that person actually has someone...

Aug 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Get Well's network product is innovative and if used correctly can save clinicians time. The product...

Jul 2022
||
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Director

Interfacing and Integration

The tool is very clunky because it doesn’t connect to our EHR system very well. Nurses can’t just be...

Jul 2022
||
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Director

Other Observations & Comments

Patients don’t seem to be interested in engaging with the solution. They just want to watch TV.

Jul 2022
||
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Analyst/Coordinator

Relationship

Overall, my experience with Get Well has been positive. My biggest issue with Get Well is that they...

Jul 2022
||
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Analyst/Coordinator

Service and Support

Get Well is more of a vendor than a partner, but they do seem willing to work with us in certain...

Jul 2022
||
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Analyst/Coordinator

Functionality and Upgrades

I don’t think there is anything else that compares to GetWell Inpatient on the market. That is...

Jul 2022
||
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Manager

Functionality and Upgrades

GetWell Inpatient has been a wonderful resource. Like any other interactive patient-engagement...

Jun 2022
||
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Manager

Lessons Learned

I would want others to know that the solution exists. I would also tell others that one challenge...

Jun 2022
||
(0)
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Analyst/Coordinator

Interfacing and Integration

GetWell Inpatient gives us the ability to order education in our EMR system. That order flows...

Jun 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Our staff likes the education library in GetWell Inpatient. The library provides over 500 videos,...

Jun 2022
||
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Analyst/Coordinator

Relationship

GetWell should provide what they said they were going to provide in terms of how the product is used...

Jun 2022
||
(0)
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Analyst/Coordinator

Lessons Learned

We have problems with getting nurses and everybody to order the education and to prompt the patient...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

GetWell Inpatient could be more user friendly for elderly patients. The keyboard and the call bell...

Jun 2022
||
(0)
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Director

ROI / Cost (care and feeding)

It costs a lot of money to integrate GetWell's product with our EMR and network. It has proven very...

Jun 2022
||
(0)
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Director

Implementation and Training

Get Well could do better with their communication. We have had issues in the past with having to...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

GetWell Inpatient is a great application for families and patients. The children love the system....

Jun 2022
||
(0)
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Director

Functionality and Upgrades

We would like to see a way to do a follow-up or have built-in reminders. We need to figure out a way...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

The product is a pretty solid system. Get Well is getting pushed a little by industry trends, and...

Mar 2022
||
(0)
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Director

Service and Support

We don't use the web support. The phone support is pretty decent. The people will usually escalate...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

I like the product and the company. We have recommended the product to other hospitals and our...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

The system is functioning exactly as we want it to, so the product is meeting our needs. Generally,...

Mar 2022
||
(0)
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Director

ROI / Cost (care and feeding)

We are a little dissatisfied by the fast turn of technology. TVs in the hospital used to stay in...

Mar 2022
||
(0)
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Director

Service and Support

The service is definitely proactive. The vendor monitors our system 24/7/365. We have meetings with...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

The product is pretty easy for patients. The interface is designed specifically to be easy to use...

Mar 2022
||
(0)
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Director

ROI / Cost (care and feeding)

The initial up-front cost for the product is tremendous. But once someone has the subscription, the...

Mar 2022
||
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Director

Service and Support

For the implementations, the vendor has been really accommodating for us, especially with the number...

Mar 2022
||
(0)
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Director

Implementation and Training

In the past, if we ever wanted training, our representative would just come on-site and do the...

Mar 2022
||
(0)
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Director

Interfacing and Integration

Everything with integration has been limited because of our side. The limitations are not because we...

Mar 2022
||
(0)
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VP/Other Executive

Relationship

Our time with Get Well has been fabulous, especially with our full-time implementation manager...

Mar 2022
||
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

Our nurses have seen improvement, so they think the product is very valuable. It has helped...

Mar 2022
||
(0)
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VP/Other Executive

Implementation and Training

Some staff members have received interactive training. We have heard that other facilities don’t...

Mar 2022
||
(0)
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VP/Other Executive

Service and Support

The vendor has been supportive. Their client success manager role is well designed and executed. Our...

Mar 2022
||
(0)
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VP/Other Executive

Implementation and Training

We used to have an on-site customer success manager. GetWell network is trying to backfill that...

Mar 2022
||
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

Our costs were built into our contract with the vendor ahead of time. If we asked for new equipment,...

Mar 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Some of our systems have occasional outages, but we haven't had outages with GetWell Inpatient. The...

Mar 2022
||
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VP/Other Executive

Sales and Contracting

Get Well initially implied that we could get more granular notifications in the product than we can....

Mar 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

I have heard some feedback from the nurses that the system isn't quite as easy to use as they...

Mar 2022
||
(0)
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VP/Other Executive

Service and Support

Most of the vendor’s communication has been by email rather than by phone, but the vendor has been...

Mar 2022
||
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

Occasionally, the vendor collects data and sends us a report to show how we are getting our money's...

Mar 2022
||
(0)
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VP/Other Executive

Future Outlook

In our meetings with the vendor, some of their people were active and had a lot of great ideas. That...

Mar 2022
||
(0)
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We looked at various products, and Get Well demonstrated their product's functionality, back-end...

Mar 2022
||
(0)
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Manager

Implementation and Training

Our rollouts were affected and delayed by the pandemic. Our internal staff who was involved in the...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

Get Well should make it easier for new content to be added. We have contracts with other vendors,...

Feb 2022
||
(0)
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Manager

Relationship

GetWell Inpatient is a great product for the money. The vendor has actually been very generous with...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

The layout and the language in GetWell Inpatient are easy to navigate. I love the prompts that...

Feb 2022
||
(0)
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Manager

Relationship

Our Get Well representative is absolutely phenomenal. Without disparaging the person who held the...

Feb 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

We weren't able to do an in-person orientation for the system. I don't think that our clinical staff...

Jan 2022
||
(0)
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Analyst/Coordinator

Relationship

Every company is short-staffed and stretched too thin right now. It sometimes takes time for the...

Jan 2022
||
(0)
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Analyst/Coordinator

Other Observations & Comments

Get Well has new technology, but we have chosen not to purchase it because of financial constraints.

Jan 2022
||
(0)
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Chief Innovation Officer

Functionality and Upgrades

Get Well has spent about 20 years making this product usable for patients. GetWell Inpatient is a...

Jan 2022
||
(0)
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Director

Functionality and Upgrades

GetWell Inpatient isn't complicated for patients who are semi-tech savvy, but the first time that...

Dec 2021
||
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Director

Relationship

In general, GetWell Inpatient has a lot of capabilities. The vendor has been very honest with us...

Dec 2021
||
(0)
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Director

Lessons Learned

We had some hiccups with our integration, but a lot of those were because of the way that things...

Dec 2021
||
(0)
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Director

Relationship

The vendor is constantly pushing toward new, shiny things. But customers who have been with them for...

Dec 2021
||
(0)
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Director

Service and Support

Our questions are supposed to go to the vendor's teams that will know the answers. That is a rocky...

Dec 2021
||
(0)
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Director

Future Outlook

GetWell Inpatient probably isn't part of our long-term plans. That really depends on how competing...

Dec 2021
||
(0)
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Director

ROI / Cost (care and feeding)

The vendor charges us for every little thing. GetWell Inpatient is one of our largest contracts, and...

Dec 2021
||
(0)
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Manager

Service and Support

GetWellNetwork’s customer service is spot on. I have a client relations person that we regularly...

Dec 2021
||
(0)
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Manager

Relationship

When I started working with the system, I felt like GetWellNetwork took good care of us. They taught...

Dec 2021
||
(0)
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Manager

Functionality and Upgrades

Our frustration with Get Well is that we can’t update things within the solution. It is not very...

Dec 2021
||
(0)
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