GetWell Inpatient
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Subject Expert
Adam Cherrington
Senior Research Director
KLAS Senior Research Director - Adam Cherrington
 
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User Commentary

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Manager

GetWell Inpatient has been a wonderful resource. Like any other interactive patient-engagement...

Jun 2022
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Manager

I would want others to know that the solution exists. I would also tell others that one challenge...

Jun 2022
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Analyst/Coordinator

GetWell Inpatient gives us the ability to order education in our EMR system. That order flows...

Jun 2022
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(0)
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Analyst/Coordinator

Our staff likes the education library in GetWell Inpatient. The library provides over 500 videos,...

Jun 2022
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Analyst/Coordinator

GetWell should provide what they said they were going to provide in terms of how the product is used...

Jun 2022
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Analyst/Coordinator

We have problems with getting nurses and everybody to order the education and to prompt the patient...

Jun 2022
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Director

GetWell Inpatient could be more user friendly for elderly patients. The keyboard and the call bell...

Jun 2022
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(0)
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Director

It costs a lot of money to integrate GetWell's product with our EMR and network. It has proven very...

Jun 2022
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Director

Get Well could do better with their communication. We have had issues in the past with having to...

Jun 2022
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Director

GetWell Inpatient is a great application for families and patients. The children love the system....

Jun 2022
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Director

We would like to see a way to do a follow-up or have built-in reminders. We need to figure out a way...

Jun 2022
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Director

The product is a pretty solid system. Get Well is getting pushed a little by industry trends, and...

Mar 2022
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Director

We don't use the web support. The phone support is pretty decent. The people will usually escalate...

Mar 2022
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Director

I like the product and the company. We have recommended the product to other hospitals and our...

Mar 2022
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Director

The system is functioning exactly as we want it to, so the product is meeting our needs. Generally,...

Mar 2022
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Director

We are a little dissatisfied by the fast turn of technology. TVs in the hospital used to stay in...

Mar 2022
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Director

The service is definitely proactive. The vendor monitors our system 24/7/365. We have meetings with...

Mar 2022
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Director

The product is pretty easy for patients. The interface is designed specifically to be easy to use...

Mar 2022
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Director

The initial up-front cost for the product is tremendous. But once someone has the subscription, the...

Mar 2022
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Director

For the implementations, the vendor has been really accommodating for us, especially with the number...

Mar 2022
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Director

In the past, if we ever wanted training, our representative would just come on-site and do the...

Mar 2022
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Director

Everything with integration has been limited because of our side. The limitations are not because we...

Mar 2022
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VP/Other Executive

Our time with Get Well has been fabulous, especially with our full-time implementation manager...

Mar 2022
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VP/Other Executive

Our nurses have seen improvement, so they think the product is very valuable. It has helped...

Mar 2022
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VP/Other Executive

Some staff members have received interactive training. We have heard that other facilities don’t...

Mar 2022
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VP/Other Executive

The vendor has been supportive. Their client success manager role is well designed and executed. Our...

Mar 2022
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VP/Other Executive

We used to have an on-site customer success manager. GetWell network is trying to backfill that...

Mar 2022
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VP/Other Executive

Our costs were built into our contract with the vendor ahead of time. If we asked for new equipment,...

Mar 2022
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VP/Other Executive

Some of our systems have occasional outages, but we haven't had outages with GetWell Inpatient. The...

Mar 2022
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VP/Other Executive

Get Well initially implied that we could get more granular notifications in the product than we can....

Mar 2022
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VP/Other Executive

I have heard some feedback from the nurses that the system isn't quite as easy to use as they...

Mar 2022
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VP/Other Executive

Most of the vendor’s communication has been by email rather than by phone, but the vendor has been...

Mar 2022
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VP/Other Executive

Occasionally, the vendor collects data and sends us a report to show how we are getting our money's...

Mar 2022
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VP/Other Executive

In our meetings with the vendor, some of their people were active and had a lot of great ideas. That...

Mar 2022
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VP/Other Executive

We looked at various products, and Get Well demonstrated their product's functionality, back-end...

Mar 2022
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Manager

Our rollouts were affected and delayed by the pandemic. Our internal staff who was involved in the...

Feb 2022
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Manager

Get Well should make it easier for new content to be added. We have contracts with other vendors,...

Feb 2022
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Manager

GetWell Inpatient is a great product for the money. The vendor has actually been very generous with...

Feb 2022
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Manager

The layout and the language in GetWell Inpatient are easy to navigate. I love the prompts that...

Feb 2022
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Manager

Our Get Well representative is absolutely phenomenal. Without disparaging the person who held the...

Feb 2022
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Analyst/Coordinator

We weren't able to do an in-person orientation for the system. I don't think that our clinical staff...

Jan 2022
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Analyst/Coordinator

Every company is short-staffed and stretched too thin right now. It sometimes takes time for the...

Jan 2022
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Analyst/Coordinator

Get Well has new technology, but we have chosen not to purchase it because of financial constraints.

Jan 2022
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Chief Innovation Officer

Get Well has spent about 20 years making this product usable for patients. GetWell Inpatient is a...

Jan 2022
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Director

GetWell Inpatient isn't complicated for patients who are semi-tech savvy, but the first time that...

Dec 2021
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Director

In general, GetWell Inpatient has a lot of capabilities. The vendor has been very honest with us...

Dec 2021
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Director

We had some hiccups with our integration, but a lot of those were because of the way that things...

Dec 2021
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Director

The vendor is constantly pushing toward new, shiny things. But customers who have been with them for...

Dec 2021
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Director

Our questions are supposed to go to the vendor's teams that will know the answers. That is a rocky...

Dec 2021
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Director

GetWell Inpatient probably isn't part of our long-term plans. That really depends on how competing...

Dec 2021
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Director

The vendor charges us for every little thing. GetWell Inpatient is one of our largest contracts, and...

Dec 2021
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Manager

GetWellNetwork’s customer service is spot on. I have a client relations person that we regularly...

Dec 2021
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Manager

When I started working with the system, I felt like GetWellNetwork took good care of us. They taught...

Dec 2021
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Manager

Our frustration with Get Well is that we can’t update things within the solution. It is not very...

Dec 2021
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Director

The product does most of what we want it to do. GetWellNetwork is pretty progressive in terms of...

Oct 2021
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Director

The nurses and clinicians struggle with the product more than the patients do. The nurses and...

Oct 2021
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(0)
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Director

GetWellNetwork has tried to keep their promises. We have run into a few little issues over the...

Oct 2021
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Director

We have had some issues with upgrades happening without our knowledge, and those upgrades have...

Oct 2021
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Director

The overall quality is very good, but GetWellNetwork has some very specific hardware requirements...

Oct 2021
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Director

GetWellNetwork is fairly progressive. I can reach out to senior-level people from GetWellNetwork,...

Oct 2021
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Manager

First, I like that GetWell Inpatient is patient facing. The patient can interact with it and play...

Oct 2021
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Manager

We would like to have some dedicated contacts for GetWell InPatient. We get emails from random...

Oct 2021
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Director

GetWell Inpatient is very user friendly, and that is very helpful for us because our clinical teams...

Oct 2021
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Director

We surveyed patients and their families, and we found that we really wanted families to understand...

Oct 2021
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Director

GetWellNetwork was on-site when we went live. They sent people out and helped develop the training...

Oct 2021
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Director

GetWell Inpatient takes a fair amount of work. We have all the integrations that we need set up, and...

Oct 2021
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CIO

GetWell Inpatient's integration is great for us. GetWellNetwork is coming out with integration...

Oct 2021
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Nurse

Lately, I have had issues with education documenting back into our electronic health record. We...

Oct 2021
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Nurse

GetWell Inpatient is an amazingly complicated product. In theory, all interactive patient systems...

Oct 2021
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Nurse

GetWellNetwork doesn’t nickel-and-dime us, but they do a pretty good job of packaging up their...

Oct 2021
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Nurse

Part of the problem with GetWell Inpatient is on our side with the communication features inside of...

Oct 2021
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Nurse

We have had such little success with GetWell Inpatient that one of our hospitals backed out and said...

Oct 2021
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Nurse

We have had a tenuous relationship with GetWellNetwork for the last few years, and I have had...

Oct 2021
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Nurse

We were looking at the market before this. We have had issues with GetWellNetwork on and off over...

Oct 2021
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Nurse

GetWellNetwork contracts with different education partners, so there are a lot of different vendors...

Oct 2021
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Manager

We bundle things together to help reduce some of the pricing in GetWellNetwork's software. It seems...

Oct 2021
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Manager

I think we have a disconnect with GetWellNetwork in terms of some kind of continuation of training....

Oct 2021
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Manager

GetWellNetwork provides options to the patients in the room. These options are entertainment...

Oct 2021
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Manager

I would like to have a better connection with chronic patients after discharge. I know there are...

Oct 2021
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Manager

GetWellNetwork went through a pretty major restructuring recently. We have been happy with the...

Oct 2021
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Director

Our patient engagement and experience scores are way up because of GetWell Inpatient. We have a...

Oct 2021
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Director

GetWell Inpatient is designed for all ages and demographics. We can specify the type of audience and...

Oct 2021
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Director

The level of engagement between our nursing staff and patients for menial things has gone way down...

Oct 2021
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Director

We had several staff members and leaders from our site do vision sessions on what we wanted our...

Oct 2021
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Manager

This product does not integrate well with our current EMR, but we will be moving to the Epic system...

Oct 2021
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Manager

Getwell Inpatient is easy for our patients and staff members to use. The vendor's innovation has...

Oct 2021
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(0)
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Manager

We have seen a lot of transitions on the support team at GetWell Network, and that has led to some...

Oct 2021
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Manager

Implementations have been rough with not much support. The training is really lacking. It is not...

Oct 2021
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Manager

We often find errors in the system before GetWellNetwork does, so we are the ones bringing things to...

Oct 2021
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Director

GetWellNetwork did a fantastic job with our implementation and training. I don't know whether things...

Oct 2021
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Director

We have an open line of communication with GetWellNetwork. We had some workflow challenges that we...

Oct 2021
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Director

GetWell Inpatient is user friendly. We are always adding features, like the whiteboard feature. The...

Oct 2021
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Manager

GetWellNetwork continues to work on our problems. They don’t ever drop the ball.

Oct 2021
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Manager

The product is diverse and offers a wide range of opportunities for our patients, staff, and faculty...

Oct 2021
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Manager

I would like the ability to have more open-sourced development when it comes to specific changes...

Oct 2021
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Manager

I would like to see an improvement in hardware capabilities regarding a range of different...

Oct 2021
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Director

Our EMR doesn't play nice with GetWell Inpatient. Limiting the ability to integrate the chart is a...

Oct 2021
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Director

GetWell Inpatient comes with a very solid patient experience. GetWellNetwork has bent over backward...

Oct 2021
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Director

The usability is a little complicated, but we made some helpful changes. We changed the visual...

Oct 2021
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Nurse

From the start until our go-live, we had very good support from the vendor. During our initial...

Oct 2021
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Nurse

Our representative was absolutely wonderful and proactive in helping us. Our representative made an...

Oct 2021
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Nurse

It would be nice if our new representative proactively reached out every now and then to see how we...

Oct 2021
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Nurse

I hope to see better outcomes. For the nurses, it would be nice if the videos were automatically...

Oct 2021
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Nurse

The product is very nice. There are a lot of different things that we can use once we actually get...

Oct 2021
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Director

We have some new staff members. Some of them haven't been able to navigate the system.

Oct 2021
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Analyst/Coordinator

GetWellNetwork has been so ahead of things. For example, they have been really good about their...

Oct 2021
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Analyst/Coordinator

We are not interfaced through our EHR; we send ADT information only. I would not recommend a...

Oct 2021
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Analyst/Coordinator

GetWellNetwork is supporting our organization’s integration goals, but our leadership is not. I feel...

Oct 2021
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Analyst/Coordinator

Since we transitioned, there was one time where GetWellNetwork was charging us for some...

Oct 2021
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Analyst/Coordinator

The best use of GetWell Inpatient is for the safety of our patients. Like other hospitals, we are...

Oct 2021
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Analyst/Coordinator

Great uses for GetWell Inpatient are service recovery and issue prevention. I am really attuned to...

Oct 2021
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Analyst/Coordinator

The ease of use is a little more difficult for those who are less tech savvy. People who are a...

Oct 2021
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Director

I would give the solution's patient experience a low rating. In our main hospital, patients can...

Oct 2021
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Director

The vendor is prompt and timely. They are very supportive in our meetings with them. We have a...

Oct 2021
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Director

The vendor has fixed prices. If there is a payment increase and we are still within our contracted...

Oct 2021
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Director

One of the system's strengths is that it is a true patient engagement solution. We can really...

Oct 2021
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Director

One weakness of the system is that it needs to have alternative forms of communication for people...

Oct 2021
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Director

I would love to be kept abreast of new features. I would like GetWellNetwork to take the initiative...

Oct 2021
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Director

Our previous product had some messaging functionality that we wanted to duplicate with GetWell...

Oct 2021
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Director

We would like to have a more active involvement with the end user from GetWellNetwork. I don’t know...

Oct 2021
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Director

Working with GetWell Inpatient has been a very positive experience from a technical support and...

Oct 2021
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Director

We had some organizational changes, and people at the corporate level decided to switch us to...

Oct 2021
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Manager

The vendor doesn’t charge for every little thing. There are different package options, and...

Oct 2021
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Manager

The vendor's updates are tested. The updates are fine, and we know about them far ahead of time. We...

Oct 2021
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Nurse

We would like to see a more proactive approach from the vendor. They have had a lot of staffing...

Oct 2021
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Nurse

We were paying for a lot of licenses that we never used because they never launched. The vendor knew...

Oct 2021
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Nurse

We are now educating ourselves on what licenses we should use and how we should optimize them. We...

Oct 2021
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Nurse

GetWellNetwork's service is reactive rather than proactive. We bring up issues, and the vendor...

Oct 2021
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Nurse

Right now, if someone were to assign us a video, we could order the video's educational content,...

Oct 2021
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Nurse

We didn't initially use the system's survey information because some of our staff members didn't...

Oct 2021
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Nurse

Part of the system isn't working right now, and it is taking a long time for that to get fixed. I am...

Oct 2021
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Nurse

If I had to do everything over again, I might buy this solution again, but it would come with a lot...

Oct 2021
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Manager

Our client services manager is really responsive. She knows the right people in her organization to...

Oct 2021
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Manager

Sometimes GetWellNetwork overpromises us. They are not always transparent with us. For example, they...

Oct 2021
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Manager

GetWell Inpatient is easy to use. It is an intuitive system, and that is by far one of its...

Oct 2021
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Manager

We have a say in customizing our content; however, GetWellNetwork has to do all of the...

Oct 2021
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Manager

Every little thing has a charge, and there isn't really anything that comes with the solution's...

Oct 2021
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Manager

The product is intuitive and has a lot of easy-to-use features. Its priority spaces are very clear....

Oct 2021
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Manager

The number one thing that we use the product for is entertainment, and we can't be without that...

Oct 2021
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Manager

The product works the way that the vendor says that it is going to, but there are a few more details...

Oct 2021
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Manager

With the product's integration into our EMR, we have educational video content. We had to map some...

Oct 2021
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Manager

The vendor offers all kinds of new technology all the time, and they are trying to sell us on that....

Oct 2021
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Manager

As far as product outcomes and integrations go, there are definitely some opportunities for the...

Oct 2021
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Manager

We feel like the vendor restructures our support people constantly. Their executive involvement has...

Oct 2021
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Manager

I have a new account person, and their support has been good. They are a little more involved than...

Oct 2021
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Manager

The vendor upgraded us to smart TVs and told us that the life of a smart TV would be longer than the...

Oct 2021
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Manager

In terms of ongoing training, the vendor says that if we want or need them, we can let them know...

Oct 2021
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Manager

We had to purchase the solution's integration into our EMR, and the timeline that the vendor sold to...

Oct 2021
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Director

GetWell Inpatient is a phenomenal product. The patients love it. I like how interactive it is and...

Oct 2021
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Director

The only feedback to what could work better is the integration with our EMR. The integration does...

Oct 2021
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Manager

Initially, we were told that patients wouldn't be able to get Facebook or things like that through...

Aug 2021
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CNIO

In order for us to interact with the patient, we have to interact with GetWellNetwork’s application...

Aug 2021
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CNIO

GetWell Inpatient is a very expensive application. We have to pay an astronomical subscription fee....

Aug 2021
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CNIO

Development for GetWell Inpatient has stalled. We have met with the vendor about our desires for...

Aug 2021
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Manager

We have been very satisfied with GetWell Inpatient. Our project manager made our implementation very...

Aug 2021
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Manager

A lot of our patients don't have much experience with technology. That has made it difficult for...

Aug 2021
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Manager

For training, the vendor walked our people through the system. The timing was difficult though...

Aug 2021
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Manager

We meet frequently with our customer service manager. That person provides updates and information....

Aug 2021
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CNIO

Every few years, we have to exchange out every TV, and we have to have all the pieces to set up the...

Aug 2021
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CNIO

GetWell Inpatient is a nice application. It provides a lot of education to patients, and we can push...

Aug 2021
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CNIO

The one thing that is missing is the scheduling piece. At certain times, our EMR won’t talk to...

Aug 2021
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Director

The support staff is amazing and always willing to help. GetWell Inpatient is a great system. It is...

Aug 2021
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Manager

GetWell Inpatient has a lot of great features, but there are some inherent challenges with...

Aug 2021
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Manager

With a product like an iPhone, people can pick it up and use it because it is intuitive. Users can...

Aug 2021
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Manager

Personally, I wouldn't buy GetWell Inpatient again. But our organization evidently did some great...

Aug 2021
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Manager

There are a lot of different moving parts to GetWell Inpatient. What the vendor pitched to us and...

Aug 2021
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Manager

GetWellNetwork has an application called GetWell Loop that patients can use at home. Patients need...

Aug 2021
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Manager

I have to pull and push the vendor all the time. That is challenging. I am on the fence right now....

Aug 2021
||
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Manager

We have several specialty hospitals, and the vendor's offerings for those hospitals are very slim....

Aug 2021
||
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CNO

GetWellNetwork has not nickel-and-dimed us for some of the changes we have asked for. The product is...

Jul 2021
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CNO

GetWellNetwork had an easy go-live. They were great in preparing us. We had a meeting about the...

Jul 2021
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CNO

GetWell Inpatient does integrate with our EMR, so when our patients watch a video, it goes to our...

Jul 2021
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CNO

We may add electronic whiteboards in the future. We can just keep adding to the product. There are a...

Jul 2021
||
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CNO

The team from GetWellNetwork that I work with is amazing. We can contact the team members at any...

Jul 2021
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CNO

GetWell Inpatient is very user friendly. There are different tiles for patients to click on. The...

Jul 2021
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Analyst/Coordinator

GetWellNetwork is big on engaging and partnering with organizations, and their focus is on the...

Jul 2021
||
(0)
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Analyst/Coordinator

GetWell Inpatient is pretty nice. The patient can control the TV either through their pillow speaker...

Jul 2021
||
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Analyst/Coordinator

We have interfaced GetWell Inpatient with our EMR so that the nurses can place orders for education,...

Jul 2021
||
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Analyst/Coordinator

In the critical care area, it is hard to get patients to watch videos, so GetWellNetwork has worked...

Jul 2021
||
(0)
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Analyst/Coordinator

GetWell Network doesn’t nickel-and-dime us. The product is an expensive product, but when it is used...

Jul 2021
||
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Analyst/Coordinator

GetWellNetwork’s initial support when they set up the system was great. They went through and talked...

Jul 2021
||
(0)
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Analyst/Coordinator

One time when we did an upgrade, it affected our smart TVs, and we had to figure out a fix. There...

Jul 2021
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Analyst/Coordinator

GetWellNetwork has started to partner with our EMR vendor. When we originally went live, we had to...

Jul 2021
||
(0)
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Manager

We had greater expectations for GetWellNetwork’s training. Their video education program had very...

Jul 2021
||
(0)
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Manager

GetWell Inpatient does what it is supposed to do very well. The program is outstanding.

Jul 2021
||
(0)
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Nurse

Patients love GetWell Inpatient because they can get movies, play games, and get internet and Amazon...

Jun 2021
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Nurse

A nuisance in GetWell Inpatient is the feature for medication education. GetWell Inpatient lists...

Jun 2021
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Nurse

We would like a better way of integrating GetWell Inpatient into the workflows for ordering videos...

Jun 2021
||
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Nurse

I work with several different vendors, and GetWellNetwork is the premium vendor of all vendors....

Jun 2021
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