GetWell Rounds+ Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Operations
Get Well does a really good job of delivering things. They did really well with the implementation....
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Loyalty
In the patient engagement space, Get Well is going to have a hard time selling their products moving...
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Product, Value
The ease of use of GetWell Rounds+ is good. The system isn't perfect, but I would give it a higher...
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Relationship
We have had a couple of requests that weren’t quite fit for GetWell Rounds+, but if we wanted to,...
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Product
We haven't had any new functionality for GetWell Rounds+ in a while. The upgrades have been seamless...
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Loyalty, Product
GetWell Rounds+ does exactly what it is supposed to do. It creates this rounding and surveying tool....
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Relationship
Get Well’s customer service is amazing. I can’t think of any commercial outfit that has been so...
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Loyalty, Product
Training isn't even needed for GetWell Rounds+. The product is very intuitive and user friendly. It...
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Relationship
The outcomes that Get Well strives to hit the nail on the head with come from the feedback that they...
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Loyalty, Product
Our readers look at the system's dashboards and its true, raw data, and they ask to have...
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Relationship
It is easy for us to get support from Get Well. We can pick up the phone and track our tickets, and...
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Product
Some of our leaders prefer a different rounding tool that is not GetWell Rounds+, and it is their...
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Relationship
Some good things about Get Well are that they are constantly doing updates and upgrades and that we...
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Operations
The implementation with Get Well was outstanding across the board. When it comes to support, our...
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Product, Value
Driving tangible outcomes is definitely a factor with GetWell Rounds+, and it helps because we don’t...
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Product
Using the interface, going through our questions, and doing everything with our patients is super...
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Loyalty
This solution is part of our long-term plans. Especially with what our patients share with us, it...
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Product, Value
GetWell Rounds+ is getting real-time data back from conversations with patients, and that data can...
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Product
GetWell Rounds+ has good reporting. It is very robust. But we have to sometimes go out and build our...
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Relationship
Our end users are using the rounding tool, and they have direct and open access to the vendor's...
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Product
During any given quarter, we can look at the number of patient care and leadership rounds that are...
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Operations
When we have used GetWell Rounds+, we have had leaders that haven't necessarily understood how to...
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Loyalty, Operations
I am not aware of any issues that we have had since the system's inception. Nothing arduous or...
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Product
GetWell Rounds+ has interoperability options with all of Get Well's products, and those options are...
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Product
The ability that GetWell Rounds+ gives us to tie the information to a patient is one of the...
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Product
Get Well is improving the standard reporting little by little, but some of it could still be...
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Operations, Product
Get Well has a help library, but it is not done really well. If the vendor included more current...
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Loyalty, Product
GetWell Rounds+ could be improved by having some dashboard functionality and some graphs. It has a...
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Value
The product has reduced our nurses' workloads, but not to a big degree. There are certain aspects of...
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Loyalty, Product
I wouldn’t buy GetWell Rounds+ again because I have seen other vendors' products, and they work...
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Relationship
Get Well could improve their communication, stick to timelines, and give advanced notice if there is...
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Product
With GetWell Rounds+, we have to have a separate database for each hospital. So if I want to go into...
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Relationship
I would rather Get Well be proactive than reactive, but they lack that. We like to get way ahead of...
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Product
The reports from GetWell Rounds+ are not great. I find that when we put our information into the...
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Operations
Searching for training videos is not a simple process where we type in a keyword and get the videos....
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Operations
The Get Well team we worked with initially for our go-live was really good.
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