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Adam Cherrington
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User Commentary

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CIO

Our sites have not seen the improvements in patient satisfaction that we expected, and Get Well’s...

Dec 2021
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CIO

The ease of use for GetWell Rounds+ for the nurses is okay, but if we are trying to get feedback...

Dec 2021
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CIO

Get Well delivered on the things we asked for as part of the GetWell Rounds+ installation, including...

Dec 2021
||
(0)
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Analyst/Coordinator

We have the product and use it, but I am just not aware of anything proactive that the vendor does.

Dec 2021
||
(0)
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Analyst/Coordinator

I never received any training for the product in terms of reporting and data use. However, I find it...

Dec 2021
||
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Analyst/Coordinator

There is very little integration. I don't know whether I would say that the product is not...

Dec 2021
||
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Chief Innovation Officer

We have done a cloud deployment with GetWellNetwork. The vendor does a great job of putting out...

Nov 2021
||
(0)
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Chief Innovation Officer

GetWellNetwork's support for their cloud solution is very, very good. I haven't had to delay a...

Nov 2021
||
(0)
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Chief Innovation Officer

GetWell Rounds+ is a very simple product. It works the way that it is advertised to work.

Nov 2021
||
(0)
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Chief Innovation Officer

GetWellNetwork is proactive. They do what we ask, and I know one of their executives.

Nov 2021
||
(0)
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Director

GetWell Rounds+ is pretty user friendly. It works the way that we expected it to work. It isn't that...

Nov 2021
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Director

We wanted global access in GetWell Rounds+ so that anyone in our organization could automatically...

Nov 2021
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Director

GetWellNetwork has done a good job of integrating GetWell Rounds+ with our Epic solutions, so we...

Nov 2021
||
(0)
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Director

GetWell Rounds+ isn't off of the charts as far as costs go. It is a really good tool. However, it...

Nov 2021
||
(0)
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Director

To our frustration, GetWellNetwork doesn't really get involved in training our people on their...

Nov 2021
||
(0)
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Director

GetWellNetwork keeps us away from their teams who know the system best. They make us go through...

Nov 2021
||
(0)
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Director

GetWellNetwork's training could be better. They have things online that we can look through and get...

Nov 2021
||
(0)
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Director

GetWell Rounds+ works well. There is single sign-on functionality with all of our passwords, and...

Nov 2021
||
(0)
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Director

We are planning to stay with GetWell Rounds+ because it is actually pretty cheap in comparison to...

Nov 2021
||
(0)
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Director

We pay GetWellNetwork a flat rate per year, and there are no other fees. We get the data and reports...

Nov 2021
||
(0)
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Director

During the implementation, GetWellNetwork was very supportive. From the beginning, we would have...

Nov 2021
||
(0)
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Director

Everything is fairly user friendly, except for the reports. Those are not easy for anybody. We have...

Nov 2021
||
(0)
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Director

We don't know about GetWellNetwork's vision because they don't really talk about it. They have...

Nov 2021
||
(0)
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Director

The layout of the app could be improved. I am not an app person, but with the way the app works, we...

Nov 2021
||
(0)
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Director

When I reach out to GetWellNetwork, they are there and take care of the issue right away. There...

Nov 2021
||
(0)
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Director

GetWell Rounds+ is pretty good. There is some functionality that we would like to see that we don’t...

Oct 2021
||
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Director

There have been some additional enhancements that we have requested over the years from...

Oct 2021
||
(0)
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Director

GetWell Rounds+ is an excellent tool, and it is very helpful. We enjoy the tool very much. We can...

Oct 2021
||
(0)
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Manager

I would encourage anybody else to evaluate several different vendors across all the different...

Aug 2021
||
(0)
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Manager

The rounding part of the product is very easy to use. Users simply open the survey, click the boxes,...

Aug 2021
||
(0)
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Manager

The reporting in GetWell Rounds+ is really lacking. We have been talking to the vendor about that...

Aug 2021
||
(0)
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Manager

I understand that there was a lot of staffing turnover, and then there was an acquisition....

Aug 2021
||
(0)
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Manager

I have not seen any training from the vendor. We basically handle all of that ourselves. We are...

Aug 2021
||
(0)
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Manager

We have had different departments look at GetWell Rounds+ and reject it. They say that it doesn’t...

Aug 2021
||
(0)
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CNO

GetWellNetwork is extremely cooperative. When we have asked them for upgrades or changes, they have...

Jul 2021
||
(0)
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CNO

GetWellNetwork shares best practices from other institutions in their training materials.

Jul 2021
||
(0)
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CNO

We can use GetWell Rounds+ on a phone or a tablet. It is very easy to use, and it does exactly what...

Jul 2021
||
(0)
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CNO

I have been very impressed with GetWellNetwork. The people who we have been working with are...

Jul 2021
||
(0)
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Manager

The system has nice reporting functionality and good ease of use for end users. There are few...

Jul 2021
||
(0)
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Director

The process for creating a survey is really bad. I don't like the tool for that; it is very clunky....

Jul 2021
||
(0)
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Director

GetWellNetwork is not part of our long-term plans. I am not a fan of GetWellNetwork. We are...

Jul 2021
||
(0)
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Director

I mostly like Rounds+. Once the survey has been created, the tool is very user friendly. It gets the...

Jul 2021
||
(0)
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Director

GetWellNetwork has literally just one person who is considered an expert on GetWell Rounds+, and...

Jul 2021
||
(0)
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Analyst/Coordinator

I would describe GetWell Rounds+ as SurveyMonkey on steroids. GetWell Rounds+ interacts with our...

Jul 2021
||
(0)
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Analyst/Coordinator

The nice thing with the ADT feed is that there is a patient-specific survey and that we get the data...

Jul 2021
||
(0)
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Analyst/Coordinator

We haven't had many issues with the support for GetWell Rounds+ because we are really just creating...

Jul 2021
||
(0)
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Analyst/Coordinator

GetWell Rounds+ isn't as user friendly as GetWell Inpatient. GetWellNetwork worked really hard on...

Jul 2021
||
(0)
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Manager

I would do a little more market research, but I probably would buy GetWell Rounds+ again. It is a...

Jul 2021
||
(0)
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Manager

The vendor expects us to do our own innovations for the system. GetWellNetwork gives us some basic...

Jul 2021
||
(0)
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Manager

GetWellNetwork has a package deal. The television comes with a combination keyboard, wall mount, and...

Jul 2021
||
(0)
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Manager

If the vendor would have a formalized training program, that would be really helpful. The nursing...

Jul 2021
||
(0)
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Manager

GetWellNetwork is a good organization, but they have a very east-coast attitude about how they do...

Jul 2021
||
(0)
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Manager

I really hope we are planning to improve with the system. I am working closely with the client...

Jul 2021
||
(0)
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Nurse

I like the customization that we can do and the ease of creating reports in GetWell Rounds+. We can...

Jun 2021
||
(0)
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VP/Other Executive

The product provides a great way to drive accountability with leadership rounding. The dashboards...

Jun 2021
||
(0)
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VP/Other Executive

It is nice to be able to see how leadership rounding correlates with our scores from another vendor....

Jun 2021
||
(0)
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VP/Other Executive

The end users love the product. The managers like having the ease of rounding on their phones and...

Jun 2021
||
(0)
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Manager

The vendor let me know when there was a new version of the system that needed to be upgraded. The...

Jun 2021
||
(0)
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Director

We left GetWell Rounds+ because we were getting rid of another GetWellNetwork product, and GetWell...

Jun 2021
||
(0)
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Director

GetWell Rounds+ was easier to use than another GetWellNetwork product because we could access...

Jun 2021
||
(0)
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Director

GetWellNetwork didn't do well with delivering new technology that met our needs. There were many...

Jun 2021
||
(0)
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Director

Some things were a little harder in GetWell Rounds+ because we had to manually enter all the...

Jun 2021
||
(0)
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Analyst/Coordinator

I would like the vendor to improve GetWell Rounds+ for the administrators who have to create...

Jun 2021
||
(0)
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Analyst/Coordinator

Most of the issues we have aren't with the application itself; the issues that cause the most...

Jun 2021
||
(0)
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Analyst/Coordinator

Eventually, GetWellNetwork keeps all their promises. Sometimes things take a while.

Jun 2021
||
(0)
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Analyst/Coordinator

We have a service contract with GetWellNetwork, so any issue we have is covered.

Jun 2021
||
(0)
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Analyst/Coordinator

I haven't required a lot of training from GetWellNetwork. When new things come out, we have calls,...

Jun 2021
||
(0)
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Analyst/Coordinator

GetWell Rounds+ is pretty simple. Data collection is the system's major strength, and ultimately,...

Jun 2021
||
(0)
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Manager

GetWell Rounds+ allows us to document any nonclinical issues and any concerns that our patients or...

Jun 2021
||
(0)
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Manager

We were very happy and satisfied after renegotiating our contract with GetWellNetwork.

Jun 2021
||
(0)
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Manager

GetWellNetwork did not do a lot of training, but they did come on-site and support us for the go-live....

Jun 2021
||
(0)
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Manager

I did a class for the product, and I had a person in it who is not technically savvy at all, and...

Jun 2021
||
(0)
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Manager

With technology the way it is today, there are a few things that GetWellNetwork could easily...

Jun 2021
||
(0)
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Manager

An executive from GetWellNetwork has been on the phone with us before.

Jun 2021
||
(0)
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Director

I would probably buy this system again. We use the solution because we also use one of the vendor's...

May 2021
||
(0)
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Director

The vendor is not great at communication. That might be different with other support teams, but our...

May 2021
||
(0)
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Director

The vendor's training is lacking. Any kind of training would be great. There haven’t been any...

May 2021
||
(0)
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Director

Once users know where to go and how to use the system and click in it, it is pretty easy to use. It...

May 2021
||
(0)
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Director

The reporting on the system is awful. Because the system's reporting is so poor, we put all the data...

May 2021
||
(0)
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Director

The vendor's support does not try to go above and beyond. If we need something extra, we have to ask...

May 2021
||
(0)
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Director

The vendor is kind of wishy washy. They create products to see whether they stick. Some of the...

May 2021
||
(0)
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Director

GetWellNetwork is okay. They are working on a partnership with another vendor, and it seems to be...

May 2021
||
(0)
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Director

The nurses love the system. It is really easy to use. It is connected to the patient census, and it...

May 2021
||
(0)
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CIO

I would like to see GetWellNetwork adopt a single sign-on. That is the one thing that holds us back...

May 2021
||
(0)
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CIO

I would buy the product again and maybe more. I am fully satisfied.

May 2021
||
(0)
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CIO

I am so plugged in to the vendor's team that I have never had to call the general number. I am...

May 2021
||
(0)
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VP/Other Executive

The vendor communicated a lot with us during the initial go-live. They touched base regularly with a...

Jan 2021
||
(0)
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VP/Other Executive

The tool is very easy to use. There are always opportunities for additional support and training....

Jan 2021
||
(0)
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VP/Other Executive

The solution works well for people that aren't necessarily the most technologically savvy. The logic...

Jan 2021
||
(0)
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VP/Other Executive

Prior to implementing the solution, we were doing everything on paper. That made it hard to track...

Jan 2021
||
(0)
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VP/Other Executive

We would like to see more integration, especially between GetWellNetwork products. For example, the...

Jan 2021
||
(0)
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VP/Other Executive

When our frontline nurses are having an issue and call the support people, someone answers that...

Jan 2021
||
(0)
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VP/Other Executive

GetWellNetwork does their best when they notice that something is off. They let us know, and someone...

Jan 2021
||
(0)
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VP/Other Executive

GetWellNetwork has been phenomenal. They actually came out with an entire platform for COVID-19 to...

Jan 2021
||
(0)
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VP/Other Executive

The product comes with so many different features, and we don't use a lot of them. The platform is...

Jan 2021
||
(0)
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Analyst/Coordinator

GetWell Rounds+ has been very valuable for increasing patient participation and satisfaction. The...

Jan 2021
||
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