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GetWell Rounds+ Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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Patient Experience Improvement 2021: Increased Consumerism Driving Need for Customized, Real-Time Feedback
Patient Experience Improvement 2021:
Increased Consumerism Driving Need for Customized, Real-Time Feedback
December 2021
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User Commentary

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Director

Product

We actually have free text for quite a bit of information. One piece is for the clinical staff, and...

Oct 2023
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Director

Relationship, Operations

Get Well's support people actually trained us and helped us with some of the rounding documents that...

Oct 2023
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Director

Product

When we send out a report from GetWell Rounds+, it shows some of the deficiencies. Over time, it is...

Oct 2023
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Physician

Product, Value

GetWell Rounds+ increases the workload of our leaders. It doesn't do anything for the care team. It...

Oct 2023
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Physician

Culture, Relationship

In my time working with Get Well, there have been only a few times when we have asked for things...

Oct 2023
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Physician

Operations

Get Well does a lot of training the trainer. We don't get any training otherwise, and there is very...

Oct 2023
||
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Physician

Relationship

Get Well is responsive when we ask, but I'm not sure they are really proactive. They come once a...

Oct 2023
||
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Physician

Operations, Product

I don't think we have seen any promised outcomes. The education isn't as used as it should be, and...

Oct 2023
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Physician

Product

The conceptual framework of the product is good, but the problem is that our patients don't use it...

Oct 2023
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Physician

Operations, Product

Get Well could use some improvement with ease of use. A lot of things might be connectivity related,...

Oct 2023
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Manager

Value

GetWell Rounds+ doesn't speak with any other application. Currently, because we are not in the cloud...

Oct 2023
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Manager

Product

I would like to see improvement in the reporting feature.

Oct 2023
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Manager

Operations, Product

We recently went through an update on the user experience on the phone, and there were a couple of glitches....

Oct 2023
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Manager

Product

If I had a friend that was going to be going with GetWell Rounds+, I would tell them that one of the...

Oct 2023
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Manager

Product

I really love how customizable the product is. I like that I can customize the product on my own and...

Oct 2023
||
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Manager

Relationship

I really like the client support. The support team is quick to resolve our issues.

Oct 2023
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Director

Product

GetWell Rounds+ is staff driven. We build out a survey that we want to utilize for an audit,...

Oct 2023
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Director

Relationship

For the most part, the vendor has met what we have set out to do, but there are things that they...

Oct 2023
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Director

Product

The product used to be a lot more clunky, but it has gotten better. On the reporting side of things,...

Oct 2023
||
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Analyst/Coordinator

Loyalty, Product

I would tell a peer that the product is good, but Get Well really needs to work on the product's...

Oct 2023
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Analyst/Coordinator

Operations, Product

The survey creation process can be a little cumbersome sometimes. It seems like there could be...

Oct 2023
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Director

Operations

The vendor’s implementation services were mediocre because we would get an upgrade, but then we...

Oct 2023
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Director

Relationship

Get Well had a number of leadership people turnover. We had a number of customer representatives...

Oct 2023
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Director

Relationship, Operations

Get Well didn’t seem at all concerned with how we were using or not using the product. They should...

Oct 2023
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Manager

Relationship, Operations

We haven't had a lot of interactions with Get Well, but recently, they had a new release. Since...

Oct 2023
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Manager

Relationship, Product

We have been really happy with the system. We use it for regulatory audits and nurse leader rounding...

Oct 2023
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Manager

Relationship, Operations

We haven't had a lot of interactions with Get Well, but recently, they had a new release. Since...

Oct 2023
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(0)
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Manager

Relationship, Product

We have been really happy with the system. We use it for regulatory audits and nurse leader rounding...

Oct 2023
||
(0)
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Director

Relationship, Product

GetWell Rounds+ is a really flexible product with great support from the vendor. We have pushed the...

Sep 2023
||
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Nurse

Relationship

I use my direct contact with Get Well for support. They are very quick in terms of responding to and...

Sep 2023
||
(0)
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Nurse

Product, Value

Everyone loves GetWell Rounds+. All our leaders and all the departments use it for both patients and...

Sep 2023
||
(0)
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Nurse

Product

Some of Get Well’s reports are not that great. Their reports are clunky. Compared to other vendors'...

Sep 2023
||
(0)
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Nurse

Operations, Product

Most of the end users for GetWell Rounds+ use it on their phones, and they love it. The other end...

Sep 2023
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Nurse

Loyalty

Get Well is upgrading GetWell Rounds+. I am not sure about how GetWell Rounds+ is going to change.

Sep 2023
||
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Director

Loyalty

GetWell Rounds+ is mobile enabled. The end users use tablets to execute things. I feel optimistic...

Sep 2023
||
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Director

Relationship

I have access to the highest levels of leaders from Get Well. They are very attuned to our...

Sep 2023
||
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Analyst/Coordinator

Operations, Product

With upgrades, Get Well handles everything and runs everything. We do minimal testing, and they...

Aug 2023
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Analyst/Coordinator

Operations

Get Well provides as-needed training. They haven’t done formalized training, but if we were to get...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

GetWell Rounds+ is used by our nurse leadership for their daily nurse rounding. It is also used by...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

GetWell Rounds+ is pretty darn easy to use. Basically, we pull up the survey, and it is on a mobile...

Aug 2023
||
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Analyst/Coordinator

Relationship, Operations, Product

Building surveys in GetWell Rounds+ is hard. That is our responsibility, and we work with Get Well,...

Aug 2023
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Analyst/Coordinator

Relationship, Operations

Our organization did not build some of our other systems the way we should have. But Get Well is...

Aug 2023
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(0)
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Analyst/Coordinator

Product

Our biggest challenge with GetWell Rounds+ is that when we do a survey, there is an internal...

Aug 2023
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Director

Relationship

I have access all the way up to the vendor’s CEO. I don't usually have to escalate anything, but...

Aug 2023
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(0)
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VP/Other Executive

Product

The tool is user friendly for our nurses and leadership, and we can navigate it well. We have...

Aug 2023
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VP/Other Executive

Product, Value

GetWell Rounds+ does everything the vendor told us it would. The service recovery function works. If...

Aug 2023
||
(0)
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Director

Relationship

Our point of contact at Get Well is good, very responsive, and very hands on. That person is always...

Aug 2023
||
(0)
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Director

Product, Value

I would be hard-pressed to tell Get Well that there are cons with GetWell Rounds+ because the...

Aug 2023
||
(0)
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Director

Product

We utilize Get Well's service-recovery offering with our patients to get feedback on the patients’...

Aug 2023
||
(0)
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Director

Product

GetWell Rounds+ has gone through improvements; there is now a module within the product where our...

Aug 2023
||
(0)
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Manager

Relationship, Product

I believe GetWell Rounds+ could be something that we use long term because patients always want to...

Aug 2023
||
(0)
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Manager

Relationship

So far, I have not seen any promises that Get Well hasn’t kept. They have even come to go around and...

Aug 2023
||
(0)
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Manager

Product

The pros of GetWell Rounds+ are first of all, that the patient also has a say. The patient has a...

Aug 2023
||
(0)
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CIO

Product

Get Well has done what we have asked with integrations, but they haven't come forward with an...

Jul 2023
||
(0)
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CIO

Relationship

Get Well is really good at support. We directly communicate with Get Well, and we have checkpoints...

Jul 2023
||
(0)
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Director

Loyalty

I don’t know whether we will buy GetWell Rounds+ again. There are a lot of competitors out there. We...

Jul 2023
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(0)
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Director

Relationship

Get Well is pretty honest with us and very open to working with us. We can’t find a rounding app...

Jul 2023
||
(0)
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Director

Value

With GetWell Rounds+, we really pushed the vendor for the price. Based on the comparisons we made,...

Jul 2023
||
(0)
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VP/Other Executive

Culture, Value

The vendor doesn't nitpick on prices for each modular functionality. They bundle everything.

Jul 2023
||
(0)
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VP/Other Executive

Relationship

In an attempt to get more out of the product, we are standing up a team to meet more regularly, but...

Jul 2023
||
(0)
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VP/Other Executive

Operations, Product

The biggest issue is usability. The next biggest issue is a demonstration of a return on investment....

Jul 2023
||
(0)
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VP/Other Executive

Operations, Product

The biggest issue is usability. The next biggest issue is a demonstration of a return on investment....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

The vendor doesn't nitpick on prices for each modular functionality. They bundle everything.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

In an attempt to get more out of the product, we are standing up a team to meet more regularly, but...

Jul 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Loyalty

We are reevaluating our entire Get Well contract. To be honest, we don't have a good rounding tool....

Jul 2023
||
(0)
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VP/Other Executive

Product

We have struggled with the ease of integration with the parent product at large. It really doesn't...

Jul 2023
||
(0)
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VP/Other Executive

Operations, Product

We launched a new user experience from Get Well in one of our facilities, and after a very...

May 2023
||
(0)
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VP/Other Executive

Relationship, Operations

Get Well is really good; we rave about them often, mostly because of their service. Anytime we need...

May 2023
||
(0)
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VP/Other Executive

Product

We had some issues with reporting in GetWell Rounds+ because Get Well had made a database change....

May 2023
||
(0)
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Director

Product

GetWell Rounds+ is easy to use, especially in terms of the build and setup of the forms and...

May 2023
||
(0)
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Director

Operations, Product

I would like Get Well to create a robust tutorial for the system admins on the features and...

May 2023
||
(0)
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Analyst/Coordinator

Product

With most products from vendors, there are some things that are better and some things that are a...

May 2023
||
(0)
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Analyst/Coordinator

Product, Value

With the Get Well solution being hosted on the TVs, processes are all happening behind the scenes...

May 2023
||
(0)
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Analyst/Coordinator

Product

We are using the Get Well solution for patient experience nurse-leader rounding, where nurse leaders...

May 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations

Some of the training materials are lacking.

Apr 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

GetWell Rounds+ is a decent product. It hasn't really changed much over the years. There have been...

Apr 2023
||
(0)
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Analyst/Coordinator

Product, Value

We have been able to complete surveys on national patient-safety goals and quality things. We are...

Apr 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

Get Well has a three-tier level of response. The first-tier people are available via phone, and they...

Apr 2023
||
(0)
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Director

Relationship, Relationship, Product, Product

There are still a lot of manual things we are doing, and that is in part from our organization, but...

Apr 2023
||
(0)
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Director

Relationship, Relationship, Operations, Operations

We have several different client success managers from Get Well. People have options, and they leave...

Apr 2023
||
(0)
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Director

Operations, Operations, Product, Product

We would like to see the process be a little bit easier in terms of designing the questions in...

Apr 2023
||
(0)
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Director

Product, Product, Value, Value

In addition to the interactive feedback we get from the patients using their TV monitors, we also...

Apr 2023
||
(0)
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Manager

Product

The way we can get the data out of the system is really good. We can easily track metrics using the...

Mar 2023
||
(0)
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Manager

Operations, Product

When people first start using the product, they find that the system is not very intuitive. People...

Mar 2023
||
(0)
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Manager

Product

We have really positive feedback when it comes to GetWell Rounds+. It is a good product that does...

Jan 2023
||
(0)
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Manager

Operations

Get Well has removed all of their training videos because the vendor is now using a mobile app....

Jan 2023
||
(0)
 Thank you  Helpful

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