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GetWell Rounds+
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Director

Interfacing and Integration

A lot of times with vendors, the ideal state is what is communicated and sold, but when we get into...

Oct 2022
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Director

Lessons Learned

The market is changing a lot, so that will probably push the vendor in different directions moving...

Oct 2022
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Director

Implementation and Training

We don't do too much ongoing training, but the vendor definitely did more training on the front end...

Oct 2022
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Director

ROI / Cost (care and feeding)

The vendor bundles the cost into an overall product cost. If we are adding a new feature, there is...

Oct 2022
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Analyst/Coordinator

Technology

One of our main uses for GetWell Rounds+ is to have our nurse managers do rounding and service...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Our ability to get outcomes depends on how the product is being used, and a lot of what we do in...

Oct 2022
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Analyst/Coordinator

Service and Support

I have contacted Get Well’s support team, and they are not as familiar with their product as I would...

Oct 2022
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VP/Other Executive

Relationship

We selected Get Well because we had really tight use cases and things that we wanted to do. The...

Sep 2022
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VP/Other Executive

Service and Support

Get Well was a really awesome partner in sitting down with us during the implementation so that we...

Sep 2022
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VP/Other Executive

Lessons Learned

The key to implementing rounding software is having clarity on use cases and scope and having buy-in...

Sep 2022
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Director

Service and Support

Get Well's network team is less responsive than the teams of other vendors that we work with. It...

Sep 2022
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Director

Relationship

Get Well is great with strategic planning and coming out with new and innovative products. We don't...

Sep 2022
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Director

Technology

The solution is really complicated, and its technology is very difficult. It takes a lot to maintain...

Sep 2022
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Director

Functionality and Upgrades

Doing data extraction in the system isn't the best experience. The system doesn't really give us...

Sep 2022
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Director

Service and Support

The responsiveness of Get Well’s consultants has impressed me. Even if I get a new person, I still...

Sep 2022
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Director

ROI / Cost (care and feeding)

GetWell Rounds+ is one of the best-priced platforms of its kind. It costs just a tiny fraction of...

Sep 2022
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Director

Implementation and Training

Get Well could improve on the training. There is a place on their platform for training that has...

Sep 2022
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Director

Functionality and Upgrades

I would like Get Well to change their font. When we are on the computer, the heading takes up almost...

Sep 2022
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Director

Functionality and Upgrades

When we run our own reports, there could be more information in those reports or guidance on what...

Sep 2022
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CIO

Functionality and Upgrades

GetWell Rounds+ is a tool that I use on my smartphone. The tool has a set of information that we are...

Aug 2022
||
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CIO

Service and Support

The vendor is closing the loop between a patient saying what they need and GetWell Rounds+ surfacing...

Aug 2022
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CIO

Functionality and Upgrades

From what I have seen, the product is incredibly flexible. One unit might have very different needs...

Aug 2022
||
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CIO

Interfacing and Integration

The product could improve through additional integration with other parts of the vendor's suite and...

Aug 2022
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Director

Technology

GetWell Rounds+ is integrated with GetWell Inpatient. What is within GetWell Inpatient will depend...

Aug 2022
||
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Director

Relationship

The vendor stays on top of the trends and tries to be forward thinking while moving into the digital...

Aug 2022
||
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Director

Functionality and Upgrades

The smart app allows any of the clinicians in the EMR to clearly see what education videos have been...

Aug 2022
||
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Director

Service and Support

The vendor's account management and oversight are minimal at best. What they offer behind the scenes...

Jul 2022
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Director

Functionality and Upgrades

The reporting that comes out of GetWell Rounds+ is absolutely horrible. The only way we can provide...

Jul 2022
||
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Manager

Implementation and Training

Get Well needs to provide more hands-on training. Our own in-house people trained us. We did a lot...

Jul 2022
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Manager

Interfacing and Integration

GetWell Rounds+ could be integrated with our other systems better. Some things are able to cross...

Jul 2022
||
(0)
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Manager

Lessons Learned

GetWell Rounds+ definitely has benefits. It can be used to promote outcomes. That is one of the...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

The solution has been perfect for us. It was really good right out of the box. The system does...

Jun 2022
||
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Manager

Service and Support

During our implementation of the system, we had different people help us. That wasn't great. Since...

Jun 2022
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Manager

Implementation and Training

The vendor is starting something for their training department that looks really good, and they have...

Jun 2022
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Manager

Service and Support

Get Well is trying to beef up their clinical support. They usually have people who have worked in...

Jun 2022
||
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Analyst/Coordinator

Functionality and Upgrades

We use GetWell Rounds+ for patient experience rounding to capture information. We are also using...

Jun 2022
||
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Analyst/Coordinator

ROI / Cost (care and feeding)

With GetWell Rounds+, we are implementing a patient experience initiative with clinical leader...

Jun 2022
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Analyst/Coordinator

Relationship

There have been some changes among the individuals and organizations at Get Well, and that has...

Jun 2022
||
(0)
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CNIO

ROI / Cost (care and feeding)

I don't think we are getting a significant benefit out of GetWell Rounds+. I have gone back and...

Jun 2022
||
(0)
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CNIO

Other Observations & Comments

We have a point of contact who can work through problems with us, but our problems aren't always...

Jun 2022
||
(0)
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Analyst/Coordinator

Service and Support

The vendor is good at support. We have routine calls where we are able to share feedback with...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

The product works extremely well for what we need it for. We complete different surveys on different...

Apr 2022
||
(0)
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Analyst/Coordinator

Other Observations & Comments

Initially, the vendor for the product was called Marbella Technologies, and they were purchased by...

Apr 2022
||
(0)
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Analyst/Coordinator

Service and Support

Whenever we have asked for things, either the vendor has been able to fulfill what they have told us...

Apr 2022
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Analyst/Coordinator

Other Observations & Comments

I am not certain that the vendor is doing anything wrong with implementations, but it is very tough...

Apr 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

The vendor did some basic on-site training for us, but the training was not really ongoing. I...

Apr 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product does exactly what the vendor says it will do, and it is a great product. It has been...

Apr 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

We love the mobility and the synchronicity of the product in real time. The product is very easy to...

Mar 2022
||
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The only limitations that we have experienced have been because of our own funding. There are things...

Mar 2022
||
(0)
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CIO

Functionality and Upgrades

Our sites have not seen the improvements in patient satisfaction that we expected, and Get Well’s...

Dec 2021
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(0)
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CIO

Functionality and Upgrades

The ease of use for GetWell Rounds+ for the nurses is okay, but if we are trying to get feedback...

Dec 2021
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CIO

Future Outlook

Get Well delivered on the things we asked for as part of the GetWell Rounds+ installation, including...

Dec 2021
||
(0)
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Analyst/Coordinator

Relationship

We have the product and use it, but I am just not aware of anything proactive that the vendor does.

Dec 2021
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(0)
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Analyst/Coordinator

Other Observations & Comments

I never received any training for the product in terms of reporting and data use. However, I find it...

Dec 2021
||
(0)
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Analyst/Coordinator

Interfacing and Integration

There is very little integration. I don't know whether I would say that the product is not...

Dec 2021
||
(0)
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Chief Innovation Officer

Technology

We have done a cloud deployment with GetWellNetwork. The vendor does a great job of putting out...

Nov 2021
||
(0)
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Chief Innovation Officer

ROI / Cost (care and feeding)

GetWellNetwork's support for their cloud solution is very, very good. I haven't had to delay a...

Nov 2021
||
(0)
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Chief Innovation Officer

Sales and Contracting

GetWell Rounds+ is a very simple product. It works the way that it is advertised to work.

Nov 2021
||
(0)
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Chief Innovation Officer

Relationship

GetWellNetwork is proactive. They do what we ask, and I know one of their executives.

Nov 2021
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(0)
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Director

Functionality and Upgrades

GetWell Rounds+ is pretty user friendly. It works the way that we expected it to work. It isn't that...

Nov 2021
||
(0)
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Director

Functionality and Upgrades

We wanted global access in GetWell Rounds+ so that anyone in our organization could automatically...

Nov 2021
||
(0)
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Director

Interfacing and Integration

GetWellNetwork has done a good job of integrating GetWell Rounds+ with our Epic solutions, so we...

Nov 2021
||
(0)
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Director

Future Outlook

GetWell Rounds+ isn't off of the charts as far as costs go. It is a really good tool. However, it...

Nov 2021
||
(0)
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Director

Implementation and Training

To our frustration, GetWellNetwork doesn't really get involved in training our people on their...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

GetWellNetwork keeps us away from their teams who know the system best. They make us go through...

Nov 2021
||
(0)
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Director

Implementation and Training

GetWellNetwork's training could be better. They have things online that we can look through and get...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

GetWell Rounds+ works well. There is single sign-on functionality with all of our passwords, and...

Nov 2021
||
(0)
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Director

Future Outlook

We are planning to stay with GetWell Rounds+ because it is actually pretty cheap in comparison to...

Nov 2021
||
(0)
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Director

Relationship

We pay GetWellNetwork a flat rate per year, and there are no other fees. We get the data and reports...

Nov 2021
||
(0)
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 or  to see details.

Director

Implementation and Training

During the implementation, GetWellNetwork was very supportive. From the beginning, we would have...

Nov 2021
||
(0)
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Director

Functionality and Upgrades

Everything is fairly user friendly, except for the reports. Those are not easy for anybody. We have...

Nov 2021
||
(0)
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Director

Relationship

We don't know about GetWellNetwork's vision because they don't really talk about it. They have...

Nov 2021
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

The layout of the app could be improved. I am not an app person, but with the way the app works, we...

Nov 2021
||
(0)
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Director

Service and Support

When I reach out to GetWellNetwork, they are there and take care of the issue right away. There...

Nov 2021
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

GetWell Rounds+ is pretty good. There is some functionality that we would like to see that we don’t...

Oct 2021
||
(0)
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Director

Functionality and Upgrades

There have been some additional enhancements that we have requested over the years from...

Oct 2021
||
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