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Adam Cherrington
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KLAS Research Director - Adam Cherrington
 
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Patient Experience Improvement 2021: Increased Consumerism Driving Need for Customized, Real-Time Feedback
Patient Experience Improvement 2021:
Increased Consumerism Driving Need for Customized, Real-Time Feedback
December 2021
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Current Time Inside Cache Tag Helper: 1/20/2022 4:29:24 AM
EvProductId = 185129
ProductId = 13388

Overall Score    Filtered view: All ##.#   Segment Average ##.#

Average for Digital Rounding ##.#
50
 
100
Software Average for KLAS Rated Products ##.#

Single Physician

The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.

Component

Component products typically include most but not all components that comprise a complete system or a product that serves only a subset of the market.

Limited Market Share

This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.

Not Primary

Not Primary designates products that are not the lead product offered by the vendor in the market segment but may still be purchased.

Regional

Regional classification denotes that the majority of data from live organizations comes from a small, specific geographical area.

Superseded

Superseded products are legacy products and other products that are not generally marketed, or where marketing is superseded by another product in the same market segment.

Emerging Technology

Emerging Technology products are products....

Market Energy

This is an indication of the relative considerations of Market Energy within the shown products from the

Decision Insights KLAS Data

Market Energy Levels:

Low Market Energy
Medium Market Energy
High Market Energy
Not Enough Data

Org Sample Size

  • n = total survey sample size
  • u = # of unique organizations surveyed
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Related Articles
Article
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Patient Experience Will Require More Than Just CAHPS
20 December 21    |   Adam Cherrington, Dan Czech and Ciera Black Walker
Our Patient Experience Improvement report is a first look at customer satisfaction with the solutions used by providers and payers to improve patient experience.
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Finding a One-Stop Shop in Patient Engagement Platforms
19 March 21    |   Adam Cherrington and Dan Czech
The focus of the Patient Engagement Platforms 2020 report is which vendors are capable of providing a one-stop shop solution for patient engagement.
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The New KLAS Patient Engagement Ecosystem
24 September 19    |   Dan Czech
The new Patient Engagement Ecosystem site gives providers and vendors a way to compare their patient engagement programs to others, and it can also help identify areas of improvement.
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When Engaging Patients, Do We Give Them a Voice?
28 September 18    |   Jared Jeffery
I may just advocate that the first step of patient engagement should be inviting the patients themselves to become part of the conversation.
Article
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Rounding IT Support Improves EMR Usability
12 July 18    |   Mike Davis
We’re starting to see digital rounding tools emerge to help clinicians provide better patient care on their rounds, why not add IT rounding to help your IT team provide better clinician care?
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