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Gozio
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Joseph Ybarra
Senior Product Manager
KLAS Senior Product Manager - Joseph Ybarra
 
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User Commentary

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CIO

The product is accurate within three feet. That is phenomenal. We have received extremely positive...

Nov 2021
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CIO

We saw outcomes from the product nearly immediately. We did a broad marketing campaign and set up QR...

Nov 2021
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CIO

Gozio has a heat map that allows users to see the popular routes that other patients have taken. The...

Nov 2021
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CIO

We did robust research when we selected Gozio. Other wayfinding apps would lose patients on a glass...

Nov 2021
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CIO

I am not sure we are going to do anything else to draw value out of the app. We are integrating...

Nov 2021
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CIO

I tell my peers that Gozio has the most accurate wayfinding system. Gozio has been a great partner...

Nov 2021
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Manager

Gozio is very responsive to any problems. Getting things fixed is a very easy process. Gozio is very...

Nov 2021
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Manager

The Gozio app has a very clean look and is very intuitive for new users. We have had mostly positive...

Nov 2021
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Manager

Gozio is a use-it-or-lose-it tool. It is only as good as the organization that pushes it and uses...

Nov 2021
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Manager

We looked at vendors with the newest technology for mapping and wayfinding to better assist people...

Nov 2021
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Manager

Gozio is easy to work with, and they were very flexible with scheduling and other processes that we...

Nov 2021
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Director

The push notifications are cool features. We are all in love with those notifications. We are trying...

Nov 2021
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Director

Our previous product required a lot of manual processes. We knew that we didn't want something that...

Nov 2021
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Director

I would want a peer to know that the vendor has a great team. The team is always at the forefront....

Nov 2021
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Director

The vendor is doing a lot of different enhancements to the app, and we haven’t been charged for...

Nov 2021
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Director

I thought the vendor said that they offered a certain capability, but then they told us that they...

Nov 2021
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VP/Other Executive

Gozio has a pretty robust model that they use with each of their clients. Overall, the vendor is...

Nov 2021
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VP/Other Executive

The phone and web support have been good. Gozio has a good ticket system and is responsive. They...

Nov 2021
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VP/Other Executive

Gozio’s CEO is fully committed to making Gozio successful and plays a critical role in not only...

Nov 2021
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Manager

The product quality is great. The functionality is extremely user friendly. Gozio's system is as...

Nov 2021
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Manager

Gozio has met most of our needs. Some things have taken some time, but that is natural. We are still...

Nov 2021
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Manager

Right now, the app is patient facing. We are in conversations with Gozio to have the app be staff...

Nov 2021
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Manager

We believe that providing wayfinding so that people know how to find their way helps with the...

Nov 2021
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Manager

We were getting a lot of feedback from patient experience surveys and other qualitative data that...

Nov 2021
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Manager

Most of our outcomes with Gozio have been qualitative. Part of that is because we launched in the...

Nov 2021
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Manager

I would tell larger systems that are considering Gozio to have an idea of the project scope and to...

Nov 2021
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Director

We do not have full integration now. The things that we have integrated have saved us a lot of time....

Nov 2021
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VP/Other Executive

Everything has a price with Gozio. Decisions that are relatively benign can end up having a...

Nov 2021
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VP/Other Executive

The training tools are relatively straightforward, but Gozio makes the assumption that we know how...

Nov 2021
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VP/Other Executive

We did a ton of research with different companies before we hired Gozio. The system is just flawless...

Nov 2021
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VP/Other Executive

I would like better, easier access to data reporting. The vendor says that is available. I would...

Nov 2021
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VP/Other Executive

Our experience with Gozio was excellent across the board. They completely listened to what we were...

Nov 2021
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VP/Other Executive

We wanted to do some deeper integration with our EMR as it relates to appointments, some directions,...

Nov 2021
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VP/Other Executive

The service from Gozio has been better than it is with most products, but we have had some breaks....

Nov 2021
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Director

The product’s implementation went super smooth. Working with the vendor has been pleasant. Everyone...

Nov 2021
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Director

We came up with an idea for a way we wanted to use the product, and the vendor needed to do it for...

Nov 2021
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Director

The product has a dashboard where we can see the usage of the app, where people are navigating, and...

Nov 2021
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Manager

Gozio doesn’t come back and say that we owe them for this and that. They provided the installation...

Nov 2021
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Manager

We had hoped to integrate some third-party applications. The vendor had never heard of some of the...

Nov 2021
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Manager

The system can track assets and tag IV pumps and other equipment. The vendor has an infrastructure...

Nov 2021
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Director

I would tell others who are interested in the system to make sure that they have people with the...

Nov 2021
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Director

The solution's wayfinding has been great. If we find an issue with our wayfinding, have a...

Nov 2021
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VP/Other Executive

The vendor's wayfinding and mapping technologies are always spot-on. From the get-go, Gozio has...

Nov 2021
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VP/Other Executive

Gozio is very purposeful with their hires. As they have grown, they have purposely hired people for...

Nov 2021
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Director

We expected to have some deep integration between the system and our patient portal, but that hasn't...

Nov 2021
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Director

We still have an implementation manager who is available at all times. Once we find a report, we...

Nov 2021
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VP/Other Executive

We have used Gozio's point-to-point wayfinding solutions. The vendor has essentially installed...

Nov 2021
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Director

The vendor's people struck a chord with us. We did our due diligence, and we found that they had...

Nov 2021
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VP/Other Executive

Gozio maintains their status because of their ability to be an integration partner for other...

Nov 2021
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Manager

Gozio came on-site to train us. They showed us how to add new locations to the system, edit location...

Nov 2021
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Manager

The system has some integration limitations. We have had to find workarounds for those. The system's...

Nov 2021
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Manager

Gozio's app is branded to our organization and fills a gap. It helps patients navigate our campus,...

Nov 2021
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Manager

Gozio's support people are so responsive. They are very anticipatory of our needs. We have come up...

Nov 2021
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Manager

I have a regular meeting with our Gozio representative. In between the meetings, I ask that person...

Nov 2021
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Manager

Gozio's system is capable of integrating with our EMR app. Right now, there is a link to the website...

Nov 2021
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Manager

There are some ongoing negotiations in terms of our organizational strategy. Before we purchased the...

Nov 2021
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Director

If we ever have any issues, the vendor's senior leadership can get on the phone with us. We have met...

Nov 2021
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Director

We only had one training session for the content management piece that the vendor has, and that is...

Nov 2021
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Manager

The system is digital, so it can be hard for it to drive tangible outcomes. I can't say whether it...

Nov 2021
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