Greenway Revenue Services Comments

 
 View Product Scores

Featured  Report

Ambulatory RCM Services 2020: Dynamic Market Changes and New Players
Ambulatory RCM Services 2020:
Dynamic Market Changes and New Players
April 2020
View Report
View Related

Preferences

   Bookmark

Give your feedback

Rate it!
Current Time Inside Cache Tag Helper: 9/27/2020 10:57:47 AM and Model.EvProductId = 75252

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Want to see full details?

User Commentary

Sort by

Physician

ROI and Cost

The only thing that would make a difference for us in the future is if we had to make a change...

Jun 2020
 Helpful

 or  to see details.

Physician

Project Results

I always feel like I have a voice in a big corporation where I can get somebody to help me watch my...

Jun 2020
 Helpful

 or  to see details.

Physician

Relationship

We started with the EHR initially and realized we were dying. We were sinking fast, so we called the...

Jun 2020
 Helpful

 or  to see details.

Manager

People and Knowledge

In terms of Greenway Health supporting us through the COVID-19 crisis, a bunch of their people got...

May 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

Greenway Health doesn't exceed my expectations. They did at one point, but then there was a...

May 2020
 Helpful

 or  to see details.

Manager

Relationship

Greenway Health could improve the quality of their staff. I would rate the person that I directly...

May 2020
 Helpful

 or  to see details.

Manager

Project Results

Greenway Health exceeds my expectations every single day. What I love the most about Greenway Health...

Mar 2020
 Helpful

 or  to see details.

Manager

Project Results

We have had a good year with Greenway Health. We made a little more money, and they did a good job...

Mar 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

Greenway Health watches for anything getting close to being paid 100% and lets us see fee schedules....

Mar 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

Greenway Health helps us train any new people because if we get garbage in the beginning, we will...

Mar 2020
 Helpful

 or  to see details.

Manager

People and Knowledge

Whenever I put in a ticket to our Greenway Health representative, that person gets things figured...

Mar 2020
 Helpful

 or  to see details.

Manager

ROI and Cost

Initially, I was a hard sale for Greenway Health. I didn’t think there was any way they could do the...

Mar 2020
 Helpful

 or  to see details.

Manager

Other Observations

Greenway Health’s tools haven’t changed a lot in terms of billing. Billing is billing, and it is...

Mar 2020
 Helpful

 or  to see details.

Manager

ROI and Cost

I recommend Greenway Health all the time. When organizations say they have in-house billing, I tell...

Mar 2020
 Helpful

 or  to see details.

Physician

Project Results

We do internal cleaning before we submit the claims to be transmitted. Everything depends on our...

Feb 2020
 Helpful

 or  to see details.

Physician

ROI and Cost

I don’t feel there is any nickel-and-diming from Greenway Health. The pricing is fair, and we have...

Feb 2020
 Helpful

 or  to see details.

Physician

Lessons Learned

I would buy the Greenway Health product if I were starting over again today. I do feel that all of...

Feb 2020
 Helpful

 or  to see details.

Physician

Other Observations

I would not say Greenway Health has exceeded my expectations this year, but they have in previous...

Feb 2020
 Helpful

 or  to see details.

Physician

Relationship

The majority of the problems we have with Greenway Health are related to the executive team making...

Feb 2020
 Helpful

 or  to see details.

Physician

Relationship

Greenway Health is aware of my concerns, and I think the vendor is going to come out to our facility...

Feb 2020
 Helpful

 or  to see details.

Physician

ROI and Cost

The product from Greenway Health is a good deal. I don’t think I could do better. My expectations...

Feb 2020
 Helpful

 or  to see details.

Physician

Lessons Learned

Greenway Health is in a transition period. If people asked me about the product, I would tell them...

Feb 2020
 Helpful

 or  to see details.

Physician

Relationship

Based on the interactions that our practice has had with the assigned team from Greenway Health, we...

Feb 2020
 Helpful

 or  to see details.

Physician

Future Outlook

The vendor nickel-and-dimes us. If the decision were up to me, I wouldn't use their services again....

Feb 2020
 Helpful

 or  to see details.

Physician

Project Results

Now that I am in on the regular calls with the vendor, I see that there are issues that have gone on...

Feb 2020
 Helpful

 or  to see details.

Physician

Relationship

The vendor can’t help us when we have issues. When I reach out to Greenway Health, they tell us that...

Feb 2020
 Helpful

 or  to see details.

Physician

Relationship

The staff members are either overworked, undertrained, not committed, or unsupervised. Or they are...

Feb 2020
 Helpful

 or  to see details.

Physician

Tools and Methodology

We use third-party software for a feature that downloads information. We want to know what the...

Feb 2020
 Helpful

 or  to see details.

Physician

Relationship

There is an executive who is really concerned and upset about our issues, but the person who has...

Feb 2020
 Helpful

 or  to see details.

Physician

Relationship

I don’t think we are acrimonious. The vendor does get back to us when we ask them to, but sometimes...

Feb 2020
 Helpful

 or  to see details.

Physician

ROI and Cost

I haven’t seen any tangible outcomes. I haven’t seen any recouping or remediation with the things we...

Feb 2020
 Helpful

 or  to see details.

Physician

Tools and Methodology

It seems like the vendor does a lot of talking and doesn't take action. They are not hearing what my...

Feb 2020
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

Greenway Health consistently exceeded our expectations in some areas but not in others. Our cash...

Feb 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations

We have had a few different teams from Greenway Health here. The first few teams were very bad, but...

Feb 2020
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

It frustrates me that Greenway Health did not assign their strongest team initially. The conversion...

Feb 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI and Cost

I think it is always important to share positive and negative things, and I want to reiterate that...

Feb 2020
 Helpful

 or  to see details.

Manager

People and Knowledge

I like the fact that Greenway Health's consultants are very patient, even when I don't understand...

Feb 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

Greenway Health is very good about being strategic. There are people from the vendor that I work...

Feb 2020
 Helpful

 or  to see details.

Manager

Project Results

Greenway Health helps me learn a lot better than if I didn't have the option for a service team. In...

Feb 2020
 Helpful

 or  to see details.

Manager

Other Observations

When we first decided to go with Greenway Health, they actually made up a very detailed schedule for...

Feb 2020
 Helpful

 or  to see details.

Manager

Relationship

The revenue cycle drives tangible outcomes extremely well. Our old system was partially on paper....

Feb 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

I am very likely to recommend Greenway Health. The vendor pushes to make sure certain things are...

Feb 2020
 Helpful

 or  to see details.

Director

Project Results

Greenway Health's revenue services were amazing, and the vendor was good. Everything, from the...

Feb 2020
 Helpful

 or  to see details.

Director

Relationship

We have a strong partnership with Greenway Health. They get back to us and resolve things immediately....

Feb 2020
 Helpful

 or  to see details.

Director

Lessons Learned

Greenway Health's fees are fair but expensive. If someone asked me what I thought about Greenway...

Feb 2020
 Helpful

 or  to see details.

Director

Relationship

Getting someone to speak with over the phone is a bit difficult. There is a person that I have been...

Feb 2020
 Helpful

 or  to see details.

Director

Future Outlook

Greenway Health's services aren't part of our long-term plans because we are switching EMRs.

Feb 2020
 Helpful

 or  to see details.

Director

ROI and Cost

We spend a lot of money on Greenway Health's services. They charge us for the direct patient portal,...

Feb 2020
 Helpful

 or  to see details.

Manager

ROI and Cost

We have had a lot of problems with Greenway Health's services. We have seen quite a decline in...

Feb 2020
 Helpful

 or  to see details.

CEO/President

ROI and Cost

Greenway Health kind of nickel-and-dimes us. If we ask for anything beyond the day-to-day things,...

Jan 2020
 Helpful

 or  to see details.

CEO/President

Relationship

I would not contract with Greenway Health again. But that is not a reflection of the RCM people;...

Jan 2020
 Helpful

 or  to see details.

CEO/President

Relationship

Organizationally, Greenway Health is a joke from the top on down. We have been with them for a long...

Jan 2020
 Helpful

 or  to see details.

CEO/President

Tools and Methodology

We do not know whether we are getting our incentives. If we are coming up short, we find out too...

Jan 2020
 Helpful

 or  to see details.

CEO/President

People and Knowledge

Greenway Health could improve their communication skills and initiative. They are too nice. RCM...

Jan 2020
 Helpful

 or  to see details.

CEO/President

Relationship

I would like to see more executive involvement. Nothing is happening. We never hear from any...

Jan 2020
 Helpful

 or  to see details.

Director

Project Results

All of our billing was done in-house until I started working at our organization. I quickly learned...

Jan 2020
 Helpful

 or  to see details.

Manager

Project Results

Greenway Health isn't upholding all the terms in our contract. That is a problem. A lot of vendors...

Jan 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

Greenway Health uses technology to run through processes, but those processes aren't used well.

Jan 2020
 Helpful

 or  to see details.

Manager

Other Observations

I absolutely love Greenway Health. I have never had a bad experience with them. The only thing I...

Jan 2020
 Helpful

 or  to see details.

Manager

Relationship

A new person from Greenway Health started dealing with our collections, and that person has been...

Jan 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

Greenway Health is handling all the things I have no time to sit on the phone and do. The few times...

Jan 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

I honestly can't think of anything that Greenway Health could do to improve. I am always pleased...

Jan 2020
 Helpful

 or  to see details.

Manager

ROI and Cost

I don’t feel like Greenway Health nickel-and-dimes, but there are things that we are charged extra...

Jan 2020
 Helpful

 or  to see details.

Manager

Relationship

Greenway Health has tried very hard to exceed our expectations. There have some problems here and...

Jan 2020
 Helpful

 or  to see details.

Manager

People and Knowledge

Greenway Health’s support folks are absolutely phenomenal. I have never worked with service people...

Jan 2020
 Helpful

 or  to see details.

Manager

Other Observations

Greenway Health is constantly evolving. They know what the next thing down the pipe is, and they...

Jan 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

I would like to not see as many write-offs, but for the most part, Greenway Health is very thorough...

Jan 2020
 Helpful

 or  to see details.

Manager

People and Knowledge

I have an account representative who is excellent, but I wouldn't consider that person part of the executives....

Jan 2020
 Helpful

 or  to see details.

Manager

Project Results

There are so many things that I like about the solution. I like that I have one account...

Jan 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

The Greenway Health billing team is very responsive and willing to work with our office to provide...

Jan 2020
 Helpful

 or  to see details.

Manager

Relationship

Our main person from Greenway Health has processes and procedures that have really helped our...

Jan 2020
 Helpful

 or  to see details.

Manager

People and Knowledge

The call center is a huge issue, and I am not pleased with it. The call center is the only red flag...

Jan 2020
 Helpful

 or  to see details.

Manager

Relationship

I really like Greenway Health and the partnership. I like everything that the system offers and its...

Jan 2020
 Helpful

 or  to see details.

Manager

Project Results

We used to have a system owned by Greenway Health. We were having issues with proper follow-up,...

Dec 2019
 Helpful

 or  to see details.

Manager

Tools and Methodology

Greenway Health offers a lot of services, and honestly, they have several useful and helpful tools....

Dec 2019
 Helpful

 or  to see details.

Manager

People and Knowledge

The main thing we enjoy about Greenway Health is the support. They actually answer the phone in real...

Dec 2019
 Helpful

 or  to see details.

Manager

Project Results

I am a huge fan of Greenway Health. We have had issues in the past with other systems, and...

Dec 2019
 Helpful

 or  to see details.

Manager

Other Observations

If my colleagues were looking into Greenway, I would tell them to definitely do their homework.

Oct 2019
 Helpful

 or  to see details.

Manager

Sales and Contracting

I would tell Greenway's executives that they should probably do their homework. Greenway has teams...

Oct 2019
 Helpful

 or  to see details.

Manager

Other Observations

The cost is a percentage of our collections that Greenway takes for all of the services. If we have...

Oct 2019
 Helpful

 or  to see details.

Manager

Tools and Methodology

Greenway does not do a great job. We loose money from timely filing write-offs because Greenway does...

Oct 2019
 Helpful

 or  to see details.

Manager

Tools and Methodology

Greenway's staff is average. That is a sad thing to say because we like the team we work with. The...

Oct 2019
 Helpful

 or  to see details.

Manager

Relationship

Our partnership with Greenway is average. We continue to give our all to try to make things better....

Oct 2019
 Helpful

 or  to see details.

Manager

Sales and Contracting

Greenway oversells themselves. They told us that they would get us a certain amount of money by a...

Oct 2019
 Helpful

 or  to see details.