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Greenway Revenue Services Commentary
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Mollie Hunt
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Ambulatory Revenue Cycle Management Services 2024: Organizations’ Increasing Need for Meaningful Partnerships
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User Commentary

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CEO/President

Relationship

It has been a struggle working with Greenway Health on revenue and placing payments. There is a team...

Mar 2024
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(0)
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CEO/President

Relationship, Services

All Greenway Health does is place payments. They are required under our agreement to have everything...

Mar 2024
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CEO/President

Relationship

We have been struggling with Greenway Health lately. We are not allowed to set ourselves up through...

Mar 2024
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CEO/President

Relationship, Services

We have not seen good outcomes. Greenway Health is not flexible with the uniqueness of how different...

Mar 2024
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Manager

Services, Value

Greenway Health has messed up a few items that have been pretty costly to us. We have had to be...

Mar 2024
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Manager

Relationship

Greenway Health could hire Americans. The issue is the people having good English. The vendor's...

Mar 2024
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Manager

Value

Trying to work claims to get paid is tedious work. Sometimes we don't have the staff for that, and...

Mar 2024
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Manager

Value

Overall, things have been going well. The payment posting is going great. My billing team is very...

Feb 2024
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Manager

Services, Value

We see patients and upload the fee slips either on the same day or on the next day, and the firm...

Feb 2024
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Manager

Services

We had some issues with clean claims, but things have started to improve, and that improvement has...

Feb 2024
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Manager

Services

Greenway Health would be exceeding expectations if they were processing claims in less than 24 hours...

Feb 2024
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Manager

Relationship

Our billing team is expressing frustration about certain aspects. Overall, the team has been pretty...

Feb 2024
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Manager

Services

When it comes to revenue management, Greenway Health does a terrible job. I would tell others not to...

Jan 2024
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Director

Relationship, Relationship, Operations

If someone were to ask me about Greenway Health, I would tell that person to go elsewhere. The...

Dec 2023
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Director

Relationship, Relationship

Our time with Greenway Health has been terrible. They outsource a lot of the things that they say...

Dec 2023
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Manager

Value, Value

With Greenway Health's revenue services, one of the biggest issues has been that individuals who are...

Dec 2023
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Manager

Value, Value

The firm charges a percentage, but then they tack on a payment for the eCoding and payments for...

Dec 2023
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Manager

Relationship, Relationship, Services, Services

The revenue cycle manager from Greenway Health tries to get the answers that I need in a timely...

Dec 2023
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Manager

Relationship, Relationship

Greenway Health's support team is offshore. The problem with that is that when they call, they call...

Dec 2023
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Manager

Services, Services, Value, Value

The clean claims rate is the most important thing Greenway Health is doing for us. Over the past...

Dec 2023
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Manager

Relationship, Relationship

Greenway Health’s staff has a huge overturn, and they need a lot of education on our billing...

Dec 2023
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Manager

Relationship, Relationship

I have a routine meeting with my contact person, and that person hears my cries and helps. That...

Dec 2023
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Manager

Relationship, Relationship

The firm could probably do a better job educating us on best practices for clean claims. We have an...

Dec 2023
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Manager

Relationship, Relationship, Operations

Greenway Health could work on their denial rate. They depend on me and have rules about what they...

Dec 2023
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Manager

Relationship, Relationship

Greenway Health is trying to help and make things more available to us, such as working with...

Dec 2023
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Manager

Relationship, Relationship, Relationship

One of the reasons we love Greenway Health is they are always very responsive. If I have an issue,...

Nov 2023
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Manager

Relationship, Relationship, Operations, Operations

Greenway Health is pretty good about letting me know things, but with a recent change in the way...

Nov 2023
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Manager

Relationship, Relationship, Relationship

We recommend Greenway Health to everybody we see, hear, and know. We even invite people to come to...

Nov 2023
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(0)
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Manager

Value, Value, Value

So far, Greenway Health has very much spurred an increase in our financial metrics. The biggest...

Nov 2023
||
(0)
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Manager

Relationship, Relationship

Things with Greenway Health have been going fairly well. Every now and then, we have a little hiccup...

Nov 2023
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Manager

Relationship, Relationship, Operations, Operations

With the new system, our main contact actually logged on one day and showed us how to work the...

Nov 2023
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Manager

Operations, Value, Value

We are on a cloud-based system now, and we work with ACOs. Greenway Health wanted to have access to...

Nov 2023
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Manager

Relationship, Relationship, Value, Value

The firm has an impact on hitting our financial metrics because if they don't bring in money in a...

Nov 2023
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(0)
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Analyst/Coordinator

Services

I would advise potential customers that timely filing could be an issue with the firm. They don't...

Nov 2023
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(0)
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Analyst/Coordinator

Relationship, Relationship, Services, Services

The firm sees trends and brings them to our attention. For example, they inform us if a new...

Nov 2023
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(0)
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Analyst/Coordinator

Relationship, Relationship

The firm wants to go above and beyond, but they need to work on that. They need to start by fixing...

Nov 2023
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(0)
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Manager

Relationship, Relationship

Having a representative from Greenway Health has been a turning point for our organization. We were...

Nov 2023
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(0)
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Manager

Relationship, Relationship, Services, Services

Internally, Greenway Health has revamped the information they give, so we get clean claims...

Nov 2023
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(0)
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Manager

Services

It would be helpful if we received weekly snapshots of the prior days of denials. We need those more...

Nov 2023
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(0)
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Manager

Relationship, Relationship

We have an issue that crops up often in payment postings with Greenway Health. The firm is very...

Nov 2023
||
(0)
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Manager

Value, Value

The most helpful thing Greenway Health provides is consistency in getting claims paid and payments...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship

There have been some timely filing concerns with the firm. They aren't always within their...

Nov 2023
||
(0)
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Physician

Relationship, Relationship, Value, Value

My A/R days are pretty high, but I feel like the firm lets stuff slip that I could collect on if...

Aug 2023
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(0)
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Physician

Relationship, Relationship

The quality of staff from Greenway Health is dependent on timing. We had some good people initially,...

Aug 2023
||
(0)
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Physician

Relationship, Relationship, Operations, Operations

The first person we worked with from Greenway Health didn't really know much about our practice or...

Aug 2023
||
(0)
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Physician

Relationship, Relationship, Value, Value

We have a big, ongoing issue because of the firm's mistake, and we have lost a lot of money as a result....

Aug 2023
||
(0)
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Physician

Services, Services

Greenway Health’s flagship is their reports. However, we had a total breakdown and had no data for a...

Aug 2023
||
(0)
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Manager

Services, Value, Value

Greenway Health’s services are good and meet our needs. It is easy to receive payments and pay the...

Aug 2023
||
(0)
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Manager

Value

There are things that we would like to do with Greenway Health, like have patients receive the bill...

Aug 2023
||
(0)
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Manager

Relationship, Relationship

When I have a specific issue, such as not being able to get a claim to go through electronically or...

Aug 2023
||
(0)
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Manager

Relationship, Relationship

There was a time when Greenway Health’s people had to ask somebody higher up for help because they...

Aug 2023
||
(0)
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Manager

Relationship, Relationship, Relationship, Relationship, Relationship

Greenway Health’s services have gotten so departmentalized that we can’t accomplish anything....

Jul 2023
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(0)
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Manager

Relationship, Relationship, Relationship, Relationship, Relationship

Because of how Greenway Health is treating us, if there were a class action suit against their...

Jul 2023
||
(0)
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Manager

Relationship, Relationship, Relationship, Relationship, Relationship, Operations, Operations, Services, Services, Services, Services, Services

When COVID-19 hit, the management of Greenway Health’s revenue services changed, and our billing was...

Jul 2023
||
(0)
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Manager

Loyalty, Loyalty, Relationship, Relationship, Relationship, Operations, Operations, Operations

Greenway Health is willing to educate us, and things are getting better, but I am not close to being...

Jun 2023
||
(0)
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

The biggest problem we have had with Greenway Health from the very beginning has been a lack of...

Jun 2023
||
(0)
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Manager

Loyalty, Relationship, Relationship, Relationship, Value, Value, Value

Our time with Greenway Health has been a real struggle, and we have lost a lot of revenue. We have...

Jun 2023
||
(0)
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