Greenway Revenue Services Comments

 

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Commentary Summary

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Neither
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Negative
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User Commentary

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Manager

Tools and Methodology

Greenway Health doesn't consistently exceed my expectations. There are often times when...

Dec 2020
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Manager

Relationship

We have had multiple vendor representatives. Our current representative doesn't interact with our...

Dec 2020
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Manager

Relationship

Greenway Health stays on top of things for me. I have never had any problems with Greenway Health's...

Nov 2020
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Manager

Tools and Methodology

Greenway Health lets us know whether we need to change things in our fee schedule and whether we...

Nov 2020
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Manager

Project Results

When we changed over, there were a lot of insurance plans that we weren't set up for. We had a lot...

Nov 2020
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Physician

ROI and Cost

The only thing that would make a difference for us in the future is if we had to make a change...

Jun 2020
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Physician

Project Results

I always feel like I have a voice in a big corporation where I can get somebody to help me watch my...

Jun 2020
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Physician

Relationship

We started with the EHR initially and realized we were dying. We were sinking fast, so we called the...

Jun 2020
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Manager

People and Knowledge

In terms of Greenway Health supporting us through the COVID-19 crisis, a bunch of their people got...

May 2020
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Manager

Tools and Methodology

Greenway Health doesn't exceed my expectations. They did at one point, but then there was a...

May 2020
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Manager

Relationship

Greenway Health could improve the quality of their staff. I would rate the person that I directly...

May 2020
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Manager

Project Results

Greenway Health exceeds my expectations every single day. What I love the most about Greenway Health...

Mar 2020
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Manager

Project Results

We have had a good year with Greenway Health. We made a little more money, and they did a good job...

Mar 2020
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Manager

Tools and Methodology

Greenway Health watches for anything getting close to being paid 100% and lets us see fee schedules....

Mar 2020
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Manager

Tools and Methodology

Greenway Health helps us train any new people because if we get garbage in the beginning, we will...

Mar 2020
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Manager

People and Knowledge

Whenever I put in a ticket to our Greenway Health representative, that person gets things figured...

Mar 2020
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Manager

ROI and Cost

Initially, I was a hard sale for Greenway Health. I didn’t think there was any way they could do the...

Mar 2020
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Manager

Other Observations

Greenway Health’s tools haven’t changed a lot in terms of billing. Billing is billing, and it is...

Mar 2020
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Manager

ROI and Cost

I recommend Greenway Health all the time. When organizations say they have in-house billing, I tell...

Mar 2020
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Physician

Project Results

We do internal cleaning before we submit the claims to be transmitted. Everything depends on our...

Feb 2020
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Physician

ROI and Cost

I don’t feel there is any nickel-and-diming from Greenway Health. The pricing is fair, and we have...

Feb 2020
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Physician

Lessons Learned

I would buy the Greenway Health product if I were starting over again today. I do feel that all of...

Feb 2020
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Physician

Other Observations

I would not say Greenway Health has exceeded my expectations this year, but they have in previous...

Feb 2020
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Physician

Relationship

The majority of the problems we have with Greenway Health are related to the executive team making...

Feb 2020
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Physician

Relationship

Greenway Health is aware of my concerns, and I think the vendor is going to come out to our facility...

Feb 2020
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Physician

ROI and Cost

The product from Greenway Health is a good deal. I don’t think I could do better. My expectations...

Feb 2020
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Physician

Lessons Learned

Greenway Health is in a transition period. If people asked me about the product, I would tell them...

Feb 2020
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Physician

Relationship

Based on the interactions that our practice has had with the assigned team from Greenway Health, we...

Feb 2020
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Physician

Future Outlook

The vendor nickel-and-dimes us. If the decision were up to me, I wouldn't use their services again....

Feb 2020
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Physician

Project Results

Now that I am in on the regular calls with the vendor, I see that there are issues that have gone on...

Feb 2020
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Physician

Relationship

The vendor can’t help us when we have issues. When I reach out to Greenway Health, they tell us that...

Feb 2020
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Physician

Relationship

The staff members are either overworked, undertrained, not committed, or unsupervised. Or they are...

Feb 2020
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Physician

Tools and Methodology

We use third-party software for a feature that downloads information. We want to know what the...

Feb 2020
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Physician

Relationship

There is an executive who is really concerned and upset about our issues, but the person who has...

Feb 2020
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Physician

Relationship

I don’t think we are acrimonious. The vendor does get back to us when we ask them to, but sometimes...

Feb 2020
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Physician

ROI and Cost

I haven’t seen any tangible outcomes. I haven’t seen any recouping or remediation with the things we...

Feb 2020
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Physician

Tools and Methodology

It seems like the vendor does a lot of talking and doesn't take action. They are not hearing what my...

Feb 2020
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VP/Other Executive

Future Outlook

Greenway Health consistently exceeded our expectations in some areas but not in others. Our cash...

Feb 2020
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VP/Other Executive

Other Observations

We have had a few different teams from Greenway Health here. The first few teams were very bad, but...

Feb 2020
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VP/Other Executive

Tools and Methodology

It frustrates me that Greenway Health did not assign their strongest team initially. The conversion...

Feb 2020
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VP/Other Executive

ROI and Cost

I think it is always important to share positive and negative things, and I want to reiterate that...

Feb 2020
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Manager

People and Knowledge

I like the fact that Greenway Health's consultants are very patient, even when I don't understand...

Feb 2020
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Manager

Tools and Methodology

Greenway Health is very good about being strategic. There are people from the vendor that I work...

Feb 2020
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Manager

Project Results

Greenway Health helps me learn a lot better than if I didn't have the option for a service team. In...

Feb 2020
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Manager

Other Observations

When we first decided to go with Greenway Health, they actually made up a very detailed schedule for...

Feb 2020
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Manager

Relationship

The revenue cycle drives tangible outcomes extremely well. Our old system was partially on paper....

Feb 2020
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Manager

Tools and Methodology

I am very likely to recommend Greenway Health. The vendor pushes to make sure certain things are...

Feb 2020
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Director

Project Results

Greenway Health's revenue services were amazing, and the vendor was good. Everything, from the...

Feb 2020
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Director

Relationship

We have a strong partnership with Greenway Health. They get back to us and resolve things immediately....

Feb 2020
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Director

Lessons Learned

Greenway Health's fees are fair but expensive. If someone asked me what I thought about Greenway...

Feb 2020
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Director

Relationship

Getting someone to speak with over the phone is a bit difficult. There is a person that I have been...

Feb 2020
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Director

Future Outlook

Greenway Health's services aren't part of our long-term plans because we are switching EMRs.

Feb 2020
 Helpful

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Director

ROI and Cost

We spend a lot of money on Greenway Health's services. They charge us for the direct patient portal,...

Feb 2020
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Manager

ROI and Cost

We have had a lot of problems with Greenway Health's services. We have seen quite a decline in...

Feb 2020
 Helpful

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CEO/President

ROI and Cost

Greenway Health kind of nickel-and-dimes us. If we ask for anything beyond the day-to-day things,...

Jan 2020
 Helpful

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CEO/President

Relationship

I would not contract with Greenway Health again. But that is not a reflection of the RCM people;...

Jan 2020
 Helpful

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CEO/President

Relationship

Organizationally, Greenway Health is a joke from the top on down. We have been with them for a long...

Jan 2020
 Helpful

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CEO/President

Tools and Methodology

We do not know whether we are getting our incentives. If we are coming up short, we find out too...

Jan 2020
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CEO/President

People and Knowledge

Greenway Health could improve their communication skills and initiative. They are too nice. RCM...

Jan 2020
 Helpful

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CEO/President

Relationship

I would like to see more executive involvement. Nothing is happening. We never hear from any...

Jan 2020
 Helpful

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Director

Project Results

All of our billing was done in-house until I started working at our organization. I quickly learned...

Jan 2020
 Helpful

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Manager

Project Results

Greenway Health isn't upholding all the terms in our contract. That is a problem. A lot of vendors...

Jan 2020
 Helpful

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Manager

Tools and Methodology

Greenway Health uses technology to run through processes, but those processes aren't used well.

Jan 2020
 Helpful

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Manager

Other Observations

I absolutely love Greenway Health. I have never had a bad experience with them. The only thing I...

Jan 2020
 Helpful

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Manager

Relationship

A new person from Greenway Health started dealing with our collections, and that person has been...

Jan 2020
 Helpful

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Manager

Tools and Methodology

Greenway Health is handling all the things I have no time to sit on the phone and do. The few times...

Jan 2020
 Helpful

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Manager

Tools and Methodology

I honestly can't think of anything that Greenway Health could do to improve. I am always pleased...

Jan 2020
 Helpful

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Manager

ROI and Cost

I don’t feel like Greenway Health nickel-and-dimes, but there are things that we are charged extra...

Jan 2020
 Helpful

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Manager

Relationship

Greenway Health has tried very hard to exceed our expectations. There have some problems here and...

Jan 2020
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Manager

People and Knowledge

Greenway Health’s support folks are absolutely phenomenal. I have never worked with service people...

Jan 2020
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Manager

Other Observations

Greenway Health is constantly evolving. They know what the next thing down the pipe is, and they...

Jan 2020
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Manager

Tools and Methodology

I would like to not see as many write-offs, but for the most part, Greenway Health is very thorough...

Jan 2020
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Manager

People and Knowledge

I have an account representative who is excellent, but I wouldn't consider that person part of the executives....

Jan 2020
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Manager

Project Results

There are so many things that I like about the solution. I like that I have one account...

Jan 2020
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