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Commentary Summary
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User Commentary
Manager
Tools and Methodology
Greenway Health doesn't consistently exceed my expectations. There are often times when...
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Manager
Relationship
We have had multiple vendor representatives. Our current representative doesn't interact with our...
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Manager
Relationship
Greenway Health stays on top of things for me. I have never had any problems with Greenway Health's...
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Manager
Tools and Methodology
Greenway Health lets us know whether we need to change things in our fee schedule and whether we...
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Manager
Project Results
When we changed over, there were a lot of insurance plans that we weren't set up for. We had a lot...
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Physician
ROI and Cost
The only thing that would make a difference for us in the future is if we had to make a change...
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Physician
Project Results
I always feel like I have a voice in a big corporation where I can get somebody to help me watch my...
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Physician
Relationship
We started with the EHR initially and realized we were dying. We were sinking fast, so we called the...
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Manager
People and Knowledge
In terms of Greenway Health supporting us through the COVID-19 crisis, a bunch of their people got...
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Manager
Tools and Methodology
Greenway Health doesn't exceed my expectations. They did at one point, but then there was a...
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Manager
Relationship
Greenway Health could improve the quality of their staff. I would rate the person that I directly...
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Manager
Project Results
Greenway Health exceeds my expectations every single day. What I love the most about Greenway Health...
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Manager
Project Results
We have had a good year with Greenway Health. We made a little more money, and they did a good job...
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Manager
Tools and Methodology
Greenway Health watches for anything getting close to being paid 100% and lets us see fee schedules....
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Manager
Tools and Methodology
Greenway Health helps us train any new people because if we get garbage in the beginning, we will...
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Manager
People and Knowledge
Whenever I put in a ticket to our Greenway Health representative, that person gets things figured...
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Manager
ROI and Cost
Initially, I was a hard sale for Greenway Health. I didn’t think there was any way they could do the...
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Manager
Other Observations
Greenway Health’s tools haven’t changed a lot in terms of billing. Billing is billing, and it is...
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Manager
ROI and Cost
I recommend Greenway Health all the time. When organizations say they have in-house billing, I tell...
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Physician
Project Results
We do internal cleaning before we submit the claims to be transmitted. Everything depends on our...
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Physician
ROI and Cost
I don’t feel there is any nickel-and-diming from Greenway Health. The pricing is fair, and we have...
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Physician
Lessons Learned
I would buy the Greenway Health product if I were starting over again today. I do feel that all of...
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Physician
Other Observations
I would not say Greenway Health has exceeded my expectations this year, but they have in previous...
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Physician
Relationship
The majority of the problems we have with Greenway Health are related to the executive team making...
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Physician
Relationship
Greenway Health is aware of my concerns, and I think the vendor is going to come out to our facility...
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Physician
ROI and Cost
The product from Greenway Health is a good deal. I don’t think I could do better. My expectations...
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Physician
Lessons Learned
Greenway Health is in a transition period. If people asked me about the product, I would tell them...
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Physician
Relationship
Based on the interactions that our practice has had with the assigned team from Greenway Health, we...
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Physician
Future Outlook
The vendor nickel-and-dimes us. If the decision were up to me, I wouldn't use their services again....
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Physician
Project Results
Now that I am in on the regular calls with the vendor, I see that there are issues that have gone on...
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Physician
Relationship
The vendor can’t help us when we have issues. When I reach out to Greenway Health, they tell us that...
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Physician
Relationship
The staff members are either overworked, undertrained, not committed, or unsupervised. Or they are...
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Physician
Tools and Methodology
We use third-party software for a feature that downloads information. We want to know what the...
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Physician
Relationship
There is an executive who is really concerned and upset about our issues, but the person who has...
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Physician
Relationship
I don’t think we are acrimonious. The vendor does get back to us when we ask them to, but sometimes...
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Physician
ROI and Cost
I haven’t seen any tangible outcomes. I haven’t seen any recouping or remediation with the things we...
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Physician
Tools and Methodology
It seems like the vendor does a lot of talking and doesn't take action. They are not hearing what my...
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VP/Other Executive
Future Outlook
Greenway Health consistently exceeded our expectations in some areas but not in others. Our cash...
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VP/Other Executive
Other Observations
We have had a few different teams from Greenway Health here. The first few teams were very bad, but...
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VP/Other Executive
Tools and Methodology
It frustrates me that Greenway Health did not assign their strongest team initially. The conversion...
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VP/Other Executive
ROI and Cost
I think it is always important to share positive and negative things, and I want to reiterate that...
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Manager
People and Knowledge
I like the fact that Greenway Health's consultants are very patient, even when I don't understand...
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Manager
Tools and Methodology
Greenway Health is very good about being strategic. There are people from the vendor that I work...
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Manager
Project Results
Greenway Health helps me learn a lot better than if I didn't have the option for a service team. In...
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Manager
Other Observations
When we first decided to go with Greenway Health, they actually made up a very detailed schedule for...
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Manager
Relationship
The revenue cycle drives tangible outcomes extremely well. Our old system was partially on paper....
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Manager
Tools and Methodology
I am very likely to recommend Greenway Health. The vendor pushes to make sure certain things are...
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Director
Project Results
Greenway Health's revenue services were amazing, and the vendor was good. Everything, from the...
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Director
Relationship
We have a strong partnership with Greenway Health. They get back to us and resolve things immediately....
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Director
Lessons Learned
Greenway Health's fees are fair but expensive. If someone asked me what I thought about Greenway...
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Director
Relationship
Getting someone to speak with over the phone is a bit difficult. There is a person that I have been...
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Director
Future Outlook
Greenway Health's services aren't part of our long-term plans because we are switching EMRs.
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Director
ROI and Cost
We spend a lot of money on Greenway Health's services. They charge us for the direct patient portal,...
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Manager
ROI and Cost
We have had a lot of problems with Greenway Health's services. We have seen quite a decline in...
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CEO/President
ROI and Cost
Greenway Health kind of nickel-and-dimes us. If we ask for anything beyond the day-to-day things,...
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CEO/President
Relationship
I would not contract with Greenway Health again. But that is not a reflection of the RCM people;...
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CEO/President
Relationship
Organizationally, Greenway Health is a joke from the top on down. We have been with them for a long...
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CEO/President
Tools and Methodology
We do not know whether we are getting our incentives. If we are coming up short, we find out too...
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CEO/President
People and Knowledge
Greenway Health could improve their communication skills and initiative. They are too nice. RCM...
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CEO/President
Relationship
I would like to see more executive involvement. Nothing is happening. We never hear from any...
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Director
Project Results
All of our billing was done in-house until I started working at our organization. I quickly learned...
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Manager
Project Results
Greenway Health isn't upholding all the terms in our contract. That is a problem. A lot of vendors...
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Manager
Tools and Methodology
Greenway Health uses technology to run through processes, but those processes aren't used well.
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Manager
Other Observations
I absolutely love Greenway Health. I have never had a bad experience with them. The only thing I...
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Manager
Relationship
A new person from Greenway Health started dealing with our collections, and that person has been...
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Manager
Tools and Methodology
Greenway Health is handling all the things I have no time to sit on the phone and do. The few times...
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Manager
Tools and Methodology
I honestly can't think of anything that Greenway Health could do to improve. I am always pleased...
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Manager
ROI and Cost
I don’t feel like Greenway Health nickel-and-dimes, but there are things that we are charged extra...
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Manager
Relationship
Greenway Health has tried very hard to exceed our expectations. There have some problems here and...
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Manager
People and Knowledge
Greenway Health’s support folks are absolutely phenomenal. I have never worked with service people...
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Manager
Other Observations
Greenway Health is constantly evolving. They know what the next thing down the pipe is, and they...
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Manager
Tools and Methodology
I would like to not see as many write-offs, but for the most part, Greenway Health is very thorough...
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Manager
People and Knowledge
I have an account representative who is excellent, but I wouldn't consider that person part of the executives....
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Manager
Project Results
There are so many things that I like about the solution. I like that I have one account...
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