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Greenway Revenue Services
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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Ambulatory RCM Services 2020: Dynamic Market Changes and New Players
Ambulatory RCM Services 2020:
Dynamic Market Changes and New Players
April 2020
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User Commentary

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Manager

Greenway Health does a good job, but they are really overworked. They have limited staff, and we are...

Sep 2021
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Manager

Considering what I throw at Greenway Health, they do pretty well. They do the best they can with the...

Sep 2021
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Manager

We find ourselves playing catch-up on revenues. Greenway Health should provide additional staff to...

Sep 2021
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Manager

Our days in A/R have gotten a lot better because we have spoken up about it. Greenway Health has...

Sep 2021
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Manager

Greenway Health's services are very expensive, but the cost is based on a percentage, so Greenway...

Jun 2021
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Manager

Greenway Health is not exceeding my expectations, but they are meeting our expectations. We are very...

Jun 2021
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Manager

I feel like my revenue services manager is a friend that works here, even though they are in another...

Jun 2021
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Manager

Greenway Health is pretty open to anything that we specifically ask for. In my case, I have...

Jun 2021
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Manager

Greenway Health's monthly reporting abilities are really spot on. I don't have to follow up with...

Jun 2021
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Manager

Greenway Health's support people actually pick up the phone when we call them. A real person answers...

Jun 2021
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Manager

Greenway Health could improve with their monthly bills. The bills are very difficult to understand...

Jun 2021
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Manager

I would like to see Greenway Health be more proactive, especially since we are dealing with an...

Jun 2021
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Manager

Greenway Health has had an issue with staffing over the last few years. We have had multiple people...

Jun 2021
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Manager

The vendor hasn't pushed us to raise our rates or increase our prices, and that is a really nice...

Jun 2021
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Manager

When I instruct the vendor to do things or ask for reports, they execute efficiently. We haven't had...

Jun 2021
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CEO/President

Greenway Health does very well. I have no worries on my end. I know that Greenway Health can handle...

Jun 2021
||
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CEO/President

I really like how Greenway Health isn't afraid to get their hands dirty. For example, during the...

Jun 2021
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Manager

Two strengths of Greenway Health are ease of use and remittance access. The firm is pretty helpful.

Jun 2021
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CEO/President

Whether the firm is driving tangible outcomes is hard to answer. The people on the ground try their...

Jun 2021
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CEO/President

Greenway Health gave us great pricing, so I guess we got what we paid for. I would only recommend...

Jun 2021
||
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CEO/President

I wouldn’t buy Greenway Health's services again. The firm's leadership continues to have their heads...

Jun 2021
||
(0)
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CEO/President

If someone were looking to sign on with the firm, they would be looking at a company that still...

Jun 2021
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CEO/President

Generally speaking, the firm doesn’t charge for every little thing, but they do nickel-and-dime more...

Jun 2021
||
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CEO/President

The firm doesn’t exceed our expectations. I don’t even know whether they know what our expectations...

Jun 2021
||
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CEO/President

The firm's day-to-day staff members work hard and do their best to really get things done. The...

Jun 2021
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CEO/President

I don’t feel like the firm has a whole lot of knowledge. They really haven’t benefitted us because...

Jun 2021
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CEO/President

We have an account executive we talk to regularly. They are a nice person, and we have been with...

Jun 2021
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Manager

Greenway Health's services are very expensive, but we have learned a lot from them. If we could...

Apr 2021
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Manager

We went to Greenway Health because our A/R was out of control. There were claims that were very old,...

Apr 2021
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(0)
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Manager

I have never seen Greenway Health charge extra for anything. They base their charges on our...

Apr 2021
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Manager

Recently, Greenway Health has exceeded our expectations. Prior to that, we had a different contact....

Apr 2021
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Manager

There was a lot of back-and-forth about what we were going to be charged, and we agreed on a price,...

Apr 2021
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Manager

Greenway Health helps us resolve things, but it sometimes takes them a long time to do that. At one...

Mar 2021
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Manager

Greenway Health has had to let people go recently because of the COVID-19 pandemic. That has led to...

Mar 2021
||
(0)
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Manager

Greenway Health has fallen short of our expectations when it comes to any follow-up. They are not...

Mar 2021
||
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Manager

We have had to tweak some things here and there with miscommunications or in just making sure we are...

Mar 2021
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Manager

The collections aspect of the service has suffered in execution, but with the claims part, Greenway...

Mar 2021
||
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Manager

The Greenway Health executives are constantly changing. Every time we meet people, they introduce...

Mar 2021
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Manager

Greenway Health's services are perfect. I don't see anything that Greenway Health could do better...

Mar 2021
||
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Manager

Greenway Health charges for every little thing. They are very expensive.

Mar 2021
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Manager

Nobody comes to the office, except for the people on the phone. Greenway Health’s revenue people are...

Mar 2021
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Manager

Greenway Health’s strategic ability could be better. I don't know what that would be. Greenway...

Mar 2021
||
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Manager

If I were to go back in that time, I would probably do something different rather than using...

Mar 2021
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Manager

Greenway Health has assigned us a person who works on their revenue services side, and that person...

Mar 2021
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Manager

Unfortunately, Greenway Health isn't exceeding our expectations. Our uncollected amount was very...

Mar 2021
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Manager

Greenway Health doesn't consistently exceed my expectations. There are often times when...

Dec 2020
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Manager

We have had multiple vendor representatives. Our current representative doesn't interact with our...

Dec 2020
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Manager

Greenway Health stays on top of things for me. I have never had any problems with Greenway Health's...

Nov 2020
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Manager

Greenway Health lets us know whether we need to change things in our fee schedule and whether we...

Nov 2020
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Manager

When we changed over, there were a lot of insurance plans that we weren't set up for. We had a lot...

Nov 2020
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