Greenway Revenue Services Commentary
Filtered view: All
Subject Expert
Mollie Hunt
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Relationship
Greenway Health was hired to handle claims processing more efficiently. Over time, the service...
Login or Create an Account to see details.
Operations, Services
With most of the errors that we find, we are finding them as a client. With quality control and...
Login or Create an Account to see details.
Operations, Value
It has been a painful couple of years. We are just now getting to where we are seeing some positive...
Login or Create an Account to see details.
Relationship, Operations, Services
As far as executive involvement goes, a situation will reach a level where one of the main Greenway...
Login or Create an Account to see details.
Loyalty, Value
Financially, we can't make a move. There is not much we can do anytime soon, and making that change...
Login or Create an Account to see details.
Operations, Services
Greenway Health needs to have a financial understanding because the biggest challenge is when they...
Login or Create an Account to see details.
Operations
We use the denials and rejection data from the Greenway Revenue Services team as training and...
Login or Create an Account to see details.
Relationship, Services
Greenway Health is falling short in communication, project follow-through, and holding contractual...
Login or Create an Account to see details.
Operations
We have a lot of standard operating procedures (SOPs) that have been put in place, and those are the...
Login or Create an Account to see details.
Operations, Value
We have another platform that has helped with the patient's experience. It does somewhat integrate...
Login or Create an Account to see details.
Relationship, Operations, Services
We haven't given up. We have been with Greenway Health's services for a long time, and we still have...
Login or Create an Account to see details.
Relationship, Operations
Greenway Health has been really committed to getting this service right. They have worked heavily...
Login or Create an Account to see details.
Relationship, Operations
It feels like the leaders and managers from Greenway Health know what we are trying to accomplish...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
We are getting there with Greenway Health's revenue services. It is hard for us to work with...
Login or Create an Account to see details.
Relationship
I don't feel like Greenway Health is helping me. They are okay, but the replies that I’m getting are...
Login or Create an Account to see details.
Relationship
When we have our meetings with Greenway Health to talk about where we are at, I feel like I'm...
Login or Create an Account to see details.
Relationship
I got a new Greenway Health manager, and I can communicate with them a lot easier compared to before....
Login or Create an Account to see details.
Relationship, Services
The billing part is very cumbersome and difficult to use. I would love to keep using the firm's...
Login or Create an Account to see details.
Relationship
The clarity of communication with Greenway Health is falling short. If we could clear up just the...
Login or Create an Account to see details.
Relationship
My vision was that Greenway Health would send the claims to the insurance company, work the...
Login or Create an Account to see details.
Relationship, Operations
Greenway Health is falling short with service and communication, especially when it comes to claims....
Login or Create an Account to see details.
Relationship, Operations
One of the staff members we worked with from Greenway Health would get a top rating, and the rest of...
Login or Create an Account to see details.
Operations
We have not been happy with Greenway Health’s services. We feel like we were told we did not need to...
Login or Create an Account to see details.
Services, Value
I'm not satisfied with the cash collections part of Greenway Health’s services. Our denials are...
Login or Create an Account to see details.
Relationship
What would improve the value of Greenway Health’s communication would be if we had a representative...
Login or Create an Account to see details.
Relationship
Our account manager that we have been working with from Greenway Health is really good at answering...
Login or Create an Account to see details.
Relationship
Our goals and success metrics would be better aligned if Greenway Health understood our niche more....
Login or Create an Account to see details.
Relationship
The quality of Greenway Health’s staff can be horrible. If the firm could change one thing today, I...
Login or Create an Account to see details.
Services
The denials and rejection data shared by Greenway Health has been useful because we have been...
Login or Create an Account to see details.
Loyalty
Greenway Health’s services are not part of our long-term plans. We are trying to bring the work back...
Login or Create an Account to see details.
Relationship, Value
We meet often with our billing person from Greenway Health. A few years ago, before we had this...
Login or Create an Account to see details.
Operations
Sometimes with denials, there are a lot of things Greenway Health sends to me when really the issue...
Login or Create an Account to see details.
Operations, Services
Our A/R days are the best they have ever looked since we have used Greenway Health’s revenue...
Login or Create an Account to see details.
Relationship, Value
Greenway Health comes up with new solutions, but there are a lot of add-ons. I don't really think...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
The problem is that several years ago, Greenway Health moved to an offshore team, and there were...
Login or Create an Account to see details.
Relationship
Every time I clearly express my concerns, I generally can get a break on the overhead and on my...
Login or Create an Account to see details.
Relationship
The patients are fine with Greenway Health’s revenue services. They hire super nice people to work...
Login or Create an Account to see details.
Value
Greenway Health’s services are vital for my revenue. I could hire somebody else to do the work or do...
Login or Create an Account to see details.
Value
As a business, it is very discouraging to have contracts signed for the number of providers a firm...
Login or Create an Account to see details.
Relationship
It is frustrating to have problems and have to go through numerous people before getting answers to...
Login or Create an Account to see details.
Relationship, Services
Greenway Health moved all the billing overseas, and then things got even worse. We can't just pick...
Login or Create an Account to see details.
Operations, Services
We get letters to resubmit claims, but we can't do that on our end. We don't have access. We have to...
Login or Create an Account to see details.
Operations, Value
We had an issue where Greenway Health sent things to the wrong places. I had a patient bring in a...
Login or Create an Account to see details.
Operations
Greenway Health's product does what it needs to do. It is pretty easy to look at the product, run...
Login or Create an Account to see details.
Operations
With updates, it is good that they are pretty timely. We get a notification, and that is good, but...
Login or Create an Account to see details.
Relationship, Services
We meet with a representative from Greenway Health pretty regularly, but our concerns aren’t being...
Login or Create an Account to see details.
Relationship, Services
The customer service is lacking, and we need better communication from Greenway Health. Greenway...
Login or Create an Account to see details.
Relationship, Services
Greenway Health needs to get back to being more customer service oriented. The whole reason they are...
Login or Create an Account to see details.
Relationship, Operations
One thing I'm dissatisfied with when it comes to Greenway Health has to do with what the guarantor...
Login or Create an Account to see details.
Operations
There was one point when bills weren’t going out, but Greenway Health changed their process, so now...
Login or Create an Account to see details.
Relationship, Operations
We have been working with the same Greenway Health person for a few years now, and they have...
Login or Create an Account to see details.
Relationship, Operations
With Greenway Health, we stay up-to-date on what they are doing. We stay in contact, and we update...
Login or Create an Account to see details.
Operations
Greenway Health has worked really hard on A/R. Sometimes Greenway Health makes updates or changes to...
Login or Create an Account to see details.
Relationship, Services
We have our main Greenway Health contact who we go to, and information gets passed down through...
Login or Create an Account to see details.
Relationship
To improve their communication, Greenway Health could send updated emails when there are problems or...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
We started with Greenway Health's revenue cycle services years ago because we were leaving money on...
Login or Create an Account to see details.
Relationship
We don’t have any partnership with Greenway Health. I honestly just want out. They do not do what...
Login or Create an Account to see details.
Operations, Services, Value
I have nothing good to say about Greenway Health's revenue services. We hired them just for claims...
Login or Create an Account to see details.
Operations
Before people sign up for Greenway Health's revenue services, they should make sure they completely...
Login or Create an Account to see details.
Value
Using Greenway Health's revenue services is easier than using an outside billing service. We...
Login or Create an Account to see details.
Relationship
We have frequent meetings to address issues or problems, and those meetings are a strength of...
Login or Create an Account to see details.
Services
I would like for my office to have less work to do, but that would also mean that Greenway Health...
Login or Create an Account to see details.
Operations
The providers have some issues with navigation and finding certain things like documentation. I know...
Login or Create an Account to see details.
Relationship, Operations
Greenway Health has a team for everything. They have a follow-up team and a payment team, so...
Login or Create an Account to see details.
Relationship, Operations
Greenway Health’s consultants are excellent. I'm satisfied with the firm's impact on our denials...
Login or Create an Account to see details.
Value
Greenway Health has given a lot of feedback to our providers. Our clean claims have gone up, and our...
Login or Create an Account to see details.
Relationship
What I would tell my peers about Greenway Health would depend on what kind of practice they are. I...
Login or Create an Account to see details.
Relationship
I don't believe I have gotten a single complaint about our call center since we started with...
Login or Create an Account to see details.
Relationship
Greenway Health has brought some things to us, but we are the ones who bring most process...
Login or Create an Account to see details.
Relationship
We have had to explain a lot of things to Greenway Health regarding insurance. We expected the firm...
Login or Create an Account to see details.
Relationship
Originally, every time we asked for something from our contact person, we were always told we...
Login or Create an Account to see details.
Relationship
We started to see a huge issue with claims. We randomly came across it, and I immediately contacted...
Login or Create an Account to see details.
Value
We want to increase our revenue, increase our collection percentage, and take some of the work off...
Login or Create an Account to see details.
Operations
The advice I would give to other customers is that during the onboarding period, they should force...
Login or Create an Account to see details.
Relationship
As far as the day-to-day work goes, talking to Greenway Health is nice. They are nice people. They...
Login or Create an Account to see details.
Relationship, Services
Right now, Greenway Health isn't meeting our expectations. We already escalated our concerns about...
Login or Create an Account to see details.
Relationship
Greenway Health responds to emails within 24 hours, even if they are just letting us know that they...
Login or Create an Account to see details.
Operations, Services
Greenway Health needs to improve the outstanding A/R and their internal communication. Greenway...
Login or Create an Account to see details.
Services
Greenway Health's strength is reporting. They are great at statistics and reporting where areas of...
Login or Create an Account to see details.
Relationship
Greenway Health isn't perfect, but compared to other billing companies I have worked with, Greenway...
Login or Create an Account to see details.
Relationship
I have a close relationship with our contact person. Greenway Health's strength is working directly...
Login or Create an Account to see details.
Operations
One way Greenway Health could improve is by working with the insurance companies more closely. For...
Login or Create an Account to see details.
Relationship, Operations, Value
The Change Healthcare event happened in February. We were scrambling to figure out services and...
Login or Create an Account to see details.
Services
We are satisfied with Greenway Health's services and having everything integrated into the same system....
Login or Create an Account to see details.
​
Featured Report
Preferences