Greenway Revenue Services Commentary

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I would like a personalized review of what I am doing correctly, what needs improvement, any trends...

We have close coordination between our internal staff members and Greenway Health's team. They...

I really like the regular reports that Greenway Health gives us. Those have been great. We have had...

Greenway Health has great people that we can reach out to if we need help with anything. They push...

Greenway Health has done a really good job. When the firm is posting payments, we still have some...

While we have seen improvement in denial resolution outcomes, some denial reporting has not always...

Overall, our experience with Greenway Health's revenue services has been positive, particularly in...

The services and assistance provided by the firm's team have gone beyond our expectations. They are...

Greenway Health has helped us handle a lot of volume at once, and they have done a very good job...

One thing in particular that helped us was how Greenway Health uses what they call requisitions....

A big concern with Greenway Health is that we sometimes see charges that were performed two or three...

With the firm's services, we have definitely seen a drastic increase in revenue. In terms of new...

Greenway Health could communicate better. Sometimes, there are communication delays. We don't always...

Greenway Health is improving their communicaiton. It is much better than it was when we first...

One of the big factors before we signed on with the firm was word of mouth. Our practice manager, in...

The person we work with from Greenway Health has been amazing to work with. They have helped me...

We are extremely satisfied with the service from our person at Greenway Health.

Someone using Greenway Health's revenue services should make sure they have a very attentive revenue...

We originally started with the payment posting portion, and that didn't go too well for us. We...

From my experience so far, every interaction with Greenway Health seems to come with a price tag and...

Within our previous Greenway Health contract, we felt nickel-and-dimed. We could increase user...

We have experienced numerous system outages, but nothing has been done. Overall, I have found that...

We have been very open in our feedback and clear about the shortfalls. I fully expected glitches and...

The firm has turned around our billing operation. Billing is a highly fluid area, especially in...

I always separate Greenway Health from their revenue services. Our Greenway Health representative...

Our organization is extremely satisfied with the product we purchased. The firm's team has been...

I do think our organization bears some responsibility for not securing adequate training when we...

The person we work with from Greenway Health is great. We appreciate the time and attention they...

The person from Greenway Health that we work with is excellent. They listen to my concerns and help...

Our Greenway Health manager that we have is exceptional. I would have scored higher if it weren't...

We have the absolute best revenue cycle team, in my opinion.

I am very happy with the firm. Our account manager has really straightened my account out, and our...

We had two price hikes during our contract that were unexpected and unwelcome. We know that the firm...

Greenway Health's service has been extremely helpful with consistency in payment posting, and the...

We did not have a very good experience with Greenway Health when we first started working with them....

Greenway Health helps us a lot to review and file denied claims. Sometimes, they offer solutions to...

Our person that we work with from Greenway Health has continued to go above and beyond for our...

We hired Greenway Health to bill our claims, keep our A/R down, and work denials. At first, the...

With the revenue services system, there are some pain points without resolution. For example, if we...

We hired Greenway Health to handle our claims submission, payment posting, and follow-up. They...

Greenway Health was hired to handle claims processing more efficiently. Over time, the service...

With most of the errors that we find, we are finding them as a client. With quality control and...

It has been a painful couple of years. We are just now getting to where we are seeing some positive...

As far as executive involvement goes, a situation will reach a level where one of the main Greenway...

Financially, we can't make a move. There is not much we can do anytime soon, and making that change...

Greenway Health needs to have a financial understanding because the biggest challenge is when they...

We use the denials and rejection data from the Greenway Revenue Services team as training and...

Greenway Health is falling short in communication, project follow-through, and holding contractual...

We have a lot of standard operating procedures (SOPs) that have been put in place, and those are the...

We have another platform that has helped with the patient's experience. It does somewhat integrate...

We haven't given up. We have been with Greenway Health's services for a long time, and we still have...

Greenway Health has been really committed to getting this service right. They have worked heavily...

It feels like the leaders and managers from Greenway Health know what we are trying to accomplish...

We are getting there with Greenway Health's revenue services. It is hard for us to work with...

I don't feel like Greenway Health is helping me. They are okay, but the replies that I’m getting are...

When we have our meetings with Greenway Health to talk about where we are at, I feel like I'm...

I got a new Greenway Health manager, and I can communicate with them a lot easier compared to before....

The billing part is very cumbersome and difficult to use. I would love to keep using the firm's...

The clarity of communication with Greenway Health is falling short. If we could clear up just the...

My vision was that Greenway Health would send the claims to the insurance company, work the...

Greenway Health is falling short with service and communication, especially when it comes to claims....

One of the staff members we worked with from Greenway Health would get a top rating, and the rest of...

We have not been happy with Greenway Health’s services. We feel like we were told we did not need to...

I'm not satisfied with the cash collections part of Greenway Health’s services. Our denials are...

What would improve the value of Greenway Health’s communication would be if we had a representative...

Our account manager that we have been working with from Greenway Health is really good at answering...

Our goals and success metrics would be better aligned if Greenway Health understood our niche more....

The quality of Greenway Health’s staff can be horrible. If the firm could change one thing today, I...

The denials and rejection data shared by Greenway Health has been useful because we have been...

Greenway Health’s services are not part of our long-term plans. We are trying to bring the work back...

We meet often with our billing person from Greenway Health. A few years ago, before we had this...

Sometimes with denials, there are a lot of things Greenway Health sends to me when really the issue...

Our A/R days are the best they have ever looked since we have used Greenway Health’s revenue...

Greenway Health comes up with new solutions, but there are a lot of add-ons. I don't really think...

The problem is that several years ago, Greenway Health moved to an offshore team, and there were...

Every time I clearly express my concerns, I generally can get a break on the overhead and on my...

The patients are fine with Greenway Health’s revenue services. They hire super nice people to work...

Greenway Health’s services are vital for my revenue. I could hire somebody else to do the work or do...