Greenway Revenue Services Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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Analyst/Coordinator

Loyalty, Relationship

Things have been very stable and very productive in the past year. However, going back further than...

Oct 2024
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Analyst/Coordinator

Relationship

Regular communication between the practice and the account representative for Greenway Health has...

Oct 2024
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Analyst/Coordinator

Relationship

Working with Greenway Health is not a set-it-and-forget-it experience. We have to be committed to a...

Oct 2024
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Analyst/Coordinator

Relationship

One of Greenway Health’s strengths is their people's commitment to a one-to-one relationship in...

Oct 2024
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Analyst/Coordinator

Relationship, Operations

I would like the rubber to meet the road. If the vendor is saying that the services representative...

Oct 2024
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Analyst/Coordinator

Value

Greenway Health used to avoid charging for things, but they just announced a unilateral price...

Oct 2024
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Analyst/Coordinator

Value

If an organization were a start-up, I would probably recommend that they explore EMRs not from...

Oct 2024
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Analyst/Coordinator

Value

I'm not sure we would contract with Greenway Health again, but if we were already with Greenway...

Oct 2024
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Manager

Relationship

The firm has a genuine commitment to partnership with our practice, and I think that really makes a...

Oct 2024
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Manager

Services, Value

The benefits we are seeing from Greenway Health’s revenue services are just that we have our claims...

Oct 2024
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Manager

Relationship

The advice I have always given is that the firm is probably going to be as good as the client...

Oct 2024
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Manager

Relationship

The firm has responsiveness. I think that the people who work there, the people I never talk to, the...

Oct 2024
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Manager

Operations

It would be helpful to have webinars or workshops that are virtual so that we could be more educated...

Oct 2024
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Manager

Relationship, Value

We hired Greenway Health to submit our claims, follow up on them, provide accurate balances to...

Oct 2024
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Manager

Relationship

Greenway Health has been very good about establishing a partnership with us, and I feel that we have...

Oct 2024
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Manager

Relationship

With our representative, there has been consistency in our communications and really good follow-up....

Oct 2024
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Manager

Relationship, Services, Value

A/R days are one of our outstanding issues with Greenway Health that we have been trying to resolve....

Oct 2024
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Manager

Services

Unfortunately, we are having a lot of problems with Greenway Health with our patient statements...

Oct 2024
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Manager

Relationship

Everybody that I have spoken with at Greenway Health has been as helpful as they can be. If what we...

Oct 2024
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Manager

Value

Greenway Health nickel-and-dimes us everywhere. They are terrible about that. Also, our engagement...

Oct 2024
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Manager

Relationship

Greenway Health told us that they knew how Medicaid worked in our state, but unfortunately, we are...

Oct 2024
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Manager

Relationship

Sometimes it feels like Greenway Health and our organization are almost on different teams. Most of...

Oct 2024
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Manager

Relationship

My recommendation of Greenway Health to a provider organization would depend on what the provider...

Oct 2024
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Manager

Relationship

Communication is a big way that Greenway Health could improve. We want to know when their team is on...

Oct 2024
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Manager

Operations, Services

I would love to see the firm go back over some of the basics when it comes to certain things, like...

Oct 2024
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Manager

Loyalty, Relationship, Services, Value

The primary benefit of using the firm is that we have expanded quite significantly over the past few...

Oct 2024
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Manager

Relationship

Some people in our organization would enjoy seeing more of a relationship of back-and-forth...

Oct 2024
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Manager

Loyalty, Value

Our organization would like to eventually reduce our scope of work with Greenway Health once we get...

Oct 2024
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Manager

Relationship, Operations

I would tell someone going with Greenway Health’s revenue services that they need to be very clear...

Oct 2024
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Manager

Relationship

Greenway Health certainly has a lot more employees than we do, and the team that we are working with...

Oct 2024
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CFO

Relationship

I have to give credit to the revenue team that we work with and meet with frequently. I'm really...

Aug 2024
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CFO

Services

There have been some issues with billing and coding, and those aren't necessarily Greenway Health's...

Aug 2024
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CFO

Relationship

We should be locked into one rate for the period of our contract, not different amounts. If we have...

Aug 2024
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CFO

Operations, Services

The biggest issue we had was the disconnect between when we signed with Greenway Health and the...

Aug 2024
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Manager

Relationship

If I focus just on the payment, we have generally been pretty satisfied with Greenway Health, but...

Jul 2024
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Manager

Operations, Value

Greenway Health wants to charge for whatever service they are providing and anything extra like the...

Jul 2024
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Manager

Relationship

Greenway Health is pretty organized. We have meetings with them, and they do seem to want to...

Jul 2024
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Manager

Operations

My recommendation of Greenway Health depends on the clinic or staffing ability. If a clinic doesn't...

Jul 2024
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Manager

Relationship, Value

Greenway Health is generally pretty timely with their filing. We have seen a fair number of denial...

Jul 2024
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CEO/President

Relationship

It has been a struggle working with Greenway Health on revenue and placing payments. There is a team...

Mar 2024
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CEO/President

Relationship, Services

All Greenway Health does is place payments. They are required under our agreement to have everything...

Mar 2024
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CEO/President

Relationship

We have been struggling with Greenway Health lately. We are not allowed to set ourselves up through...

Mar 2024
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CEO/President

Relationship, Services

We have not seen good outcomes. Greenway Health is not flexible with the uniqueness of how different...

Mar 2024
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Manager

Services, Value

Greenway Health has messed up a few items that have been pretty costly to us. We have had to be...

Mar 2024
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Manager

Relationship

Greenway Health could hire Americans. The issue is the people having good English. The vendor's...

Mar 2024
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Manager

Value

Trying to work claims to get paid is tedious work. Sometimes we don't have the staff for that, and...

Mar 2024
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Manager

Value

Overall, things have been going well. The payment posting is going great. My billing team is very...

Feb 2024
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Manager

Services, Value

We see patients and upload the fee slips either on the same day or on the next day, and the firm...

Feb 2024
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Manager

Services

We had some issues with clean claims, but things have started to improve, and that improvement has...

Feb 2024
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Manager

Services

Greenway Health would be exceeding expectations if they were processing claims in less than 24 hours...

Feb 2024
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Manager

Relationship

Our billing team is expressing frustration about certain aspects. Overall, the team has been pretty...

Feb 2024
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Manager

Services

When it comes to revenue management, Greenway Health does a terrible job. I would tell others not to...

Jan 2024
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Director

Relationship, Operations

If someone were to ask me about Greenway Health, I would tell that person to go elsewhere. The...

Dec 2023
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Director

Relationship

Our time with Greenway Health has been terrible. They outsource a lot of the things that they say...

Dec 2023
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Manager

Value

With Greenway Health's revenue services, one of the biggest issues has been that individuals who are...

Dec 2023
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Manager

Value

The firm charges a percentage, but then they tack on a payment for the eCoding and payments for...

Dec 2023
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Manager

Relationship, Services

The revenue cycle manager from Greenway Health tries to get the answers that I need in a timely...

Dec 2023
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Manager

Relationship

Greenway Health's support team is offshore. The problem with that is that when they call, they call...

Dec 2023
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Manager

Services, Value

The clean claims rate is the most important thing Greenway Health is doing for us. Over the past...

Dec 2023
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Manager

Relationship

Greenway Health’s staff has a huge overturn, and they need a lot of education on our billing...

Dec 2023
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Manager

Relationship

I have a routine meeting with my contact person, and that person hears my cries and helps. That...

Dec 2023
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Manager

Relationship

The firm could probably do a better job educating us on best practices for clean claims. We have an...

Dec 2023
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Manager

Relationship, Operations

Greenway Health could work on their denial rate. They depend on me and have rules about what they...

Dec 2023
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Manager

Relationship

Greenway Health is trying to help and make things more available to us, such as working with...

Dec 2023
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Manager

Relationship

One of the reasons we love Greenway Health is they are always very responsive. If I have an issue,...

Nov 2023
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Manager

Relationship, Operations

Greenway Health is pretty good about letting me know things, but with a recent change in the way...

Nov 2023
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Manager

Relationship

We recommend Greenway Health to everybody we see, hear, and know. We even invite people to come to...

Nov 2023
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Manager

Value

So far, Greenway Health has very much spurred an increase in our financial metrics. The biggest...

Nov 2023
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Manager

Relationship

Things with Greenway Health have been going fairly well. Every now and then, we have a little hiccup...

Nov 2023
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Manager

Relationship, Operations

With the new system, our main contact actually logged on one day and showed us how to work the...

Nov 2023
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Manager

Operations, Value

We are on a cloud-based system now, and we work with ACOs. Greenway Health wanted to have access to...

Nov 2023
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Manager

Relationship, Value

The firm has an impact on hitting our financial metrics because if they don't bring in money in a...

Nov 2023
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Analyst/Coordinator

Services

I would advise potential customers that timely filing could be an issue with the firm. They don't...

Nov 2023
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Analyst/Coordinator

Relationship, Services

The firm sees trends and brings them to our attention. For example, they inform us if a new...

Nov 2023
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Analyst/Coordinator

Relationship

The firm wants to go above and beyond, but they need to work on that. They need to start by fixing...

Nov 2023
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Manager

Relationship

Having a representative from Greenway Health has been a turning point for our organization. We were...

Nov 2023
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Manager

Relationship, Services

Internally, Greenway Health has revamped the information they give, so we get clean claims...

Nov 2023
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Manager

Services

It would be helpful if we received weekly snapshots of the prior days of denials. We need those more...

Nov 2023
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Manager

Relationship

We have an issue that crops up often in payment postings with Greenway Health. The firm is very...

Nov 2023
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Manager

Value

The most helpful thing Greenway Health provides is consistency in getting claims paid and payments...

Nov 2023
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Analyst/Coordinator

Relationship

There have been some timely filing concerns with the firm. They aren't always within their...

Nov 2023
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