Greenway Revenue Services Commentary
Filtered view: All

Subject Expert
Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Operations

Before people sign up for Greenway Health's revenue services, they should make sure they completely...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Using Greenway Health's revenue services is easier than using an outside billing service. We...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have frequent meetings to address issues or problems, and those meetings are a strength of...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Services

I would like for my office to have less work to do, but that would also mean that Greenway Health...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The providers have some issues with navigation and finding certain things like documentation. I know...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Greenway Health has a team for everything. They have a follow-up team and a payment team, so...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Greenway Health’s consultants are excellent. I'm satisfied with the firm's impact on our denials...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

Greenway Health has given a lot of feedback to our providers. Our clean claims have gone up, and our...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

What I would tell my peers about Greenway Health would depend on what kind of practice they are. I...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I don't believe I have gotten a single complaint about our call center since we started with...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Greenway Health has brought some things to us, but we are the ones who bring most process...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have had to explain a lot of things to Greenway Health regarding insurance. We expected the firm...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Originally, every time we asked for something from our contact person, we were always told we...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We started to see a huge issue with claims. We randomly came across it, and I immediately contacted...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

We want to increase our revenue, increase our collection percentage, and take some of the work off...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The advice I would give to other customers is that during the onboarding period, they should force...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

As far as the day-to-day work goes, talking to Greenway Health is nice. They are nice people. They...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Services

Right now, Greenway Health isn't meeting our expectations. We already escalated our concerns about...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Greenway Health responds to emails within 24 hours, even if they are just letting us know that they...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Services

Greenway Health needs to improve the outstanding A/R and their internal communication. Greenway...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Services

Greenway Health's strength is reporting. They are great at statistics and reporting where areas of...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Greenway Health isn't perfect, but compared to other billing companies I have worked with, Greenway...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have a close relationship with our contact person. Greenway Health's strength is working directly...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

One way Greenway Health could improve is by working with the insurance companies more closely. For...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Value

The Change Healthcare event happened in February. We were scrambling to figure out services and...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Services

We are satisfied with Greenway Health's services and having everything integrated into the same system....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

Things have been very stable and very productive in the past year. However, going back further than...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Regular communication between the practice and the account representative for Greenway Health has...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Working with Greenway Health is not a set-it-and-forget-it experience. We have to be committed to a...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

One of Greenway Health’s strengths is their people's commitment to a one-to-one relationship in...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

I would like the rubber to meet the road. If the vendor is saying that the services representative...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

Greenway Health used to avoid charging for things, but they just announced a unilateral price...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

If an organization were a start-up, I would probably recommend that they explore EMRs not from...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

I'm not sure we would contract with Greenway Health again, but if we were already with Greenway...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The firm has a genuine commitment to partnership with our practice, and I think that really makes a...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Services, Value

The benefits we are seeing from Greenway Health’s revenue services are just that we have our claims...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The advice I have always given is that the firm is probably going to be as good as the client...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The firm has responsiveness. I think that the people who work there, the people I never talk to, the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

It would be helpful to have webinars or workshops that are virtual so that we could be more educated...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

We hired Greenway Health to submit our claims, follow up on them, provide accurate balances to...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Greenway Health has been very good about establishing a partnership with us, and I feel that we have...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

With our representative, there has been consistency in our communications and really good follow-up....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Services, Value

A/R days are one of our outstanding issues with Greenway Health that we have been trying to resolve....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Services

Unfortunately, we are having a lot of problems with Greenway Health with our patient statements...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Everybody that I have spoken with at Greenway Health has been as helpful as they can be. If what we...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Greenway Health nickel-and-dimes us everywhere. They are terrible about that. Also, our engagement...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Greenway Health told us that they knew how Medicaid worked in our state, but unfortunately, we are...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sometimes it feels like Greenway Health and our organization are almost on different teams. Most of...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

My recommendation of Greenway Health to a provider organization would depend on what the provider...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Communication is a big way that Greenway Health could improve. We want to know when their team is on...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Services

I would love to see the firm go back over some of the basics when it comes to certain things, like...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Services, Value

The primary benefit of using the firm is that we have expanded quite significantly over the past few...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Some people in our organization would enjoy seeing more of a relationship of back-and-forth...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

Our organization would like to eventually reduce our scope of work with Greenway Health once we get...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

I would tell someone going with Greenway Health’s revenue services that they need to be very clear...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Greenway Health certainly has a lot more employees than we do, and the team that we are working with...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

I have to give credit to the revenue team that we work with and meet with frequently. I'm really...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Services

There have been some issues with billing and coding, and those aren't necessarily Greenway Health's...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

We should be locked into one rate for the period of our contract, not different amounts. If we have...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations, Services

The biggest issue we had was the disconnect between when we signed with Greenway Health and the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If I focus just on the payment, we have generally been pretty satisfied with Greenway Health, but...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Value

Greenway Health wants to charge for whatever service they are providing and anything extra like the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Greenway Health is pretty organized. We have meetings with them, and they do seem to want to...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

My recommendation of Greenway Health depends on the clinic or staffing ability. If a clinic doesn't...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

Greenway Health is generally pretty timely with their filing. We have seen a fair number of denial...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

It has been a struggle working with Greenway Health on revenue and placing payments. There is a team...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Services

All Greenway Health does is place payments. They are required under our agreement to have everything...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We have been struggling with Greenway Health lately. We are not allowed to set ourselves up through...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Services

We have not seen good outcomes. Greenway Health is not flexible with the uniqueness of how different...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Services, Value

Greenway Health has messed up a few items that have been pretty costly to us. We have had to be...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Greenway Health could hire Americans. The issue is the people having good English. The vendor's...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Trying to work claims to get paid is tedious work. Sometimes we don't have the staff for that, and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



​