Greenway Revenue Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship
I don't feel like Greenway Health is helping me. They are okay, but the replies that I’m getting are...
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Relationship
When we have our meetings with Greenway Health to talk about where we are at, I feel like I'm...
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Relationship
I got a new Greenway Health manager, and I can communicate with them a lot easier compared to before....
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Relationship, Services
The billing part is very cumbersome and difficult to use. I would love to keep using the firm's...
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Relationship
The clarity of communication with Greenway Health is falling short. If we could clear up just the...
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Relationship
My vision was that Greenway Health would send the claims to the insurance company, work the...
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Relationship, Operations
Greenway Health is falling short with service and communication, especially when it comes to claims....
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Relationship, Operations
One of the staff members we worked with from Greenway Health would get a top rating, and the rest of...
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Operations
We have not been happy with Greenway Health’s services. We feel like we were told we did not need to...
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Services, Value
I'm not satisfied with the cash collections part of Greenway Health’s services. Our denials are...
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Relationship
What would improve the value of Greenway Health’s communication would be if we had a representative...
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Relationship
Our account manager that we have been working with from Greenway Health is really good at answering...
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Relationship
Our goals and success metrics would be better aligned if Greenway Health understood our niche more....
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Relationship
The quality of Greenway Health’s staff can be horrible. If the firm could change one thing today, I...
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Services
The denials and rejection data shared by Greenway Health has been useful because we have been...
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Loyalty
Greenway Health’s services are not part of our long-term plans. We are trying to bring the work back...
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Relationship, Value
We meet often with our billing person from Greenway Health. A few years ago, before we had this...
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Operations
Sometimes with denials, there are a lot of things Greenway Health sends to me when really the issue...
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Operations, Services
Our A/R days are the best they have ever looked since we have used Greenway Health’s revenue...
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Relationship, Value
Greenway Health comes up with new solutions, but there are a lot of add-ons. I don't really think...
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Loyalty, Relationship, Operations
The problem is that several years ago, Greenway Health moved to an offshore team, and there were...
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Relationship
Every time I clearly express my concerns, I generally can get a break on the overhead and on my...
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Relationship
The patients are fine with Greenway Health’s revenue services. They hire super nice people to work...
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Value
Greenway Health’s services are vital for my revenue. I could hire somebody else to do the work or do...
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Value
As a business, it is very discouraging to have contracts signed for the number of providers a firm...
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Relationship
It is frustrating to have problems and have to go through numerous people before getting answers to...
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Relationship, Services
Greenway Health moved all the billing overseas, and then things got even worse. We can't just pick...
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Operations, Services
We get letters to resubmit claims, but we can't do that on our end. We don't have access. We have to...
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Operations, Value
We had an issue where Greenway Health sent things to the wrong places. I had a patient bring in a...
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Operations
Greenway Health's product does what it needs to do. It is pretty easy to look at the product, run...
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Operations
With updates, it is good that they are pretty timely. We get a notification, and that is good, but...
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Relationship, Services
We meet with a representative from Greenway Health pretty regularly, but our concerns aren’t being...
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Relationship, Services
The customer service is lacking, and we need better communication from Greenway Health. Greenway...
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Relationship, Services
Greenway Health needs to get back to being more customer service oriented. The whole reason they are...
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Relationship, Operations
One thing I'm dissatisfied with when it comes to Greenway Health has to do with what the guarantor...
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Operations
There was one point when bills weren’t going out, but Greenway Health changed their process, so now...
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Relationship, Operations
We have been working with the same Greenway Health person for a few years now, and they have...
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Relationship, Operations
With Greenway Health, we stay up-to-date on what they are doing. We stay in contact, and we update...
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Operations
Greenway Health has worked really hard on A/R. Sometimes Greenway Health makes updates or changes to...
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Relationship, Services
We have our main Greenway Health contact who we go to, and information gets passed down through...
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Relationship
To improve their communication, Greenway Health could send updated emails when there are problems or...
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Loyalty, Relationship, Operations
We started with Greenway Health's revenue cycle services years ago because we were leaving money on...
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Relationship
We don’t have any partnership with Greenway Health. I honestly just want out. They do not do what...
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Operations, Services, Value
I have nothing good to say about Greenway Health's revenue services. We hired them just for claims...
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Operations
Before people sign up for Greenway Health's revenue services, they should make sure they completely...
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Value
Using Greenway Health's revenue services is easier than using an outside billing service. We...
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Relationship
We have frequent meetings to address issues or problems, and those meetings are a strength of...
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Services
I would like for my office to have less work to do, but that would also mean that Greenway Health...
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Operations
The providers have some issues with navigation and finding certain things like documentation. I know...
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Relationship, Operations
Greenway Health has a team for everything. They have a follow-up team and a payment team, so...
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Relationship, Operations
Greenway Health’s consultants are excellent. I'm satisfied with the firm's impact on our denials...
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Value
Greenway Health has given a lot of feedback to our providers. Our clean claims have gone up, and our...
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Relationship
What I would tell my peers about Greenway Health would depend on what kind of practice they are. I...
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Relationship
I don't believe I have gotten a single complaint about our call center since we started with...
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Relationship
Greenway Health has brought some things to us, but we are the ones who bring most process...
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Relationship
We have had to explain a lot of things to Greenway Health regarding insurance. We expected the firm...
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Relationship
Originally, every time we asked for something from our contact person, we were always told we...
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Relationship
We started to see a huge issue with claims. We randomly came across it, and I immediately contacted...
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Value
We want to increase our revenue, increase our collection percentage, and take some of the work off...
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Operations
The advice I would give to other customers is that during the onboarding period, they should force...
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Relationship
As far as the day-to-day work goes, talking to Greenway Health is nice. They are nice people. They...
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Relationship, Services
Right now, Greenway Health isn't meeting our expectations. We already escalated our concerns about...
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Relationship
Greenway Health responds to emails within 24 hours, even if they are just letting us know that they...
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Operations, Services
Greenway Health needs to improve the outstanding A/R and their internal communication. Greenway...
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Services
Greenway Health's strength is reporting. They are great at statistics and reporting where areas of...
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Relationship
Greenway Health isn't perfect, but compared to other billing companies I have worked with, Greenway...
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Relationship
I have a close relationship with our contact person. Greenway Health's strength is working directly...
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Operations
One way Greenway Health could improve is by working with the insurance companies more closely. For...
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Relationship, Operations, Value
The Change Healthcare event happened in February. We were scrambling to figure out services and...
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Services
We are satisfied with Greenway Health's services and having everything integrated into the same system....
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