Greenway Revenue Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Services
Greenway Health moved all the billing overseas, and then things got even worse. We can't just pick...
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Operations, Services
We get letters to resubmit claims, but we can't do that on our end. We don't have access. We have to...
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Operations, Value
We had an issue where Greenway Health sent things to the wrong places. I had a patient bring in a...
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Operations
Greenway Health's product does what it needs to do. It is pretty easy to look at the product, run...
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Operations
With updates, it is good that they are pretty timely. We get a notification, and that is good, but...
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Relationship, Services
We meet with a representative from Greenway Health pretty regularly, but our concerns aren’t being...
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Relationship, Services
The customer service is lacking, and we need better communication from Greenway Health. Greenway...
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Relationship, Services
Greenway Health needs to get back to being more customer service oriented. The whole reason they are...
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Relationship, Operations
One thing I'm dissatisfied with when it comes to Greenway Health has to do with what the guarantor...
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Operations
There was one point when bills weren’t going out, but Greenway Health changed their process, so now...
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Relationship, Operations
We have been working with the same Greenway Health person for a few years now, and they have...
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Relationship, Operations
With Greenway Health, we stay up-to-date on what they are doing. We stay in contact, and we update...
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Operations
Greenway Health has worked really hard on A/R. Sometimes Greenway Health makes updates or changes to...
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Relationship, Services
We have our main Greenway Health contact who we go to, and information gets passed down through...
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Relationship
To improve their communication, Greenway Health could send updated emails when there are problems or...
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Loyalty, Relationship, Operations
We started with Greenway Health's revenue cycle services years ago because we were leaving money on...
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Relationship
We don’t have any partnership with Greenway Health. I honestly just want out. They do not do what...
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Operations, Services, Value
I have nothing good to say about Greenway Health's revenue services. We hired them just for claims...
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Operations
Before people sign up for Greenway Health's revenue services, they should make sure they completely...
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Value
Using Greenway Health's revenue services is easier than using an outside billing service. We...
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Relationship
We have frequent meetings to address issues or problems, and those meetings are a strength of...
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Services
I would like for my office to have less work to do, but that would also mean that Greenway Health...
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Operations
The providers have some issues with navigation and finding certain things like documentation. I know...
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Relationship, Operations
Greenway Health has a team for everything. They have a follow-up team and a payment team, so...
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Relationship, Operations
Greenway Health’s consultants are excellent. I'm satisfied with the firm's impact on our denials...
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Value
Greenway Health has given a lot of feedback to our providers. Our clean claims have gone up, and our...
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Relationship
What I would tell my peers about Greenway Health would depend on what kind of practice they are. I...
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Relationship
I don't believe I have gotten a single complaint about our call center since we started with...
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Relationship
Greenway Health has brought some things to us, but we are the ones who bring most process...
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Relationship
We have had to explain a lot of things to Greenway Health regarding insurance. We expected the firm...
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Relationship
Originally, every time we asked for something from our contact person, we were always told we...
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Relationship
We started to see a huge issue with claims. We randomly came across it, and I immediately contacted...
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Value
We want to increase our revenue, increase our collection percentage, and take some of the work off...
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Operations
The advice I would give to other customers is that during the onboarding period, they should force...
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Relationship
As far as the day-to-day work goes, talking to Greenway Health is nice. They are nice people. They...
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Relationship, Services
Right now, Greenway Health isn't meeting our expectations. We already escalated our concerns about...
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Relationship
Greenway Health responds to emails within 24 hours, even if they are just letting us know that they...
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Operations, Services
Greenway Health needs to improve the outstanding A/R and their internal communication. Greenway...
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Services
Greenway Health's strength is reporting. They are great at statistics and reporting where areas of...
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Relationship
Greenway Health isn't perfect, but compared to other billing companies I have worked with, Greenway...
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Relationship
I have a close relationship with our contact person. Greenway Health's strength is working directly...
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Operations
One way Greenway Health could improve is by working with the insurance companies more closely. For...
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Relationship, Operations, Value
The Change Healthcare event happened in February. We were scrambling to figure out services and...
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Services
We are satisfied with Greenway Health's services and having everything integrated into the same system....
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Loyalty, Relationship
Things have been very stable and very productive in the past year. However, going back further than...
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Relationship
Regular communication between the practice and the account representative for Greenway Health has...
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Relationship
Working with Greenway Health is not a set-it-and-forget-it experience. We have to be committed to a...
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Relationship
One of Greenway Health’s strengths is their people's commitment to a one-to-one relationship in...
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Relationship, Operations
I would like the rubber to meet the road. If the vendor is saying that the services representative...
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Value
Greenway Health used to avoid charging for things, but they just announced a unilateral price...
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Value
If an organization were a start-up, I would probably recommend that they explore EMRs not from...
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Value
I'm not sure we would contract with Greenway Health again, but if we were already with Greenway...
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Relationship
The firm has a genuine commitment to partnership with our practice, and I think that really makes a...
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Services, Value
The benefits we are seeing from Greenway Health’s revenue services are just that we have our claims...
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Relationship
The advice I have always given is that the firm is probably going to be as good as the client...
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Relationship
The firm has responsiveness. I think that the people who work there, the people I never talk to, the...
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Operations
It would be helpful to have webinars or workshops that are virtual so that we could be more educated...
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Relationship, Value
We hired Greenway Health to submit our claims, follow up on them, provide accurate balances to...
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Relationship
Greenway Health has been very good about establishing a partnership with us, and I feel that we have...
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Relationship
With our representative, there has been consistency in our communications and really good follow-up....
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Relationship, Services, Value
A/R days are one of our outstanding issues with Greenway Health that we have been trying to resolve....
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Services
Unfortunately, we are having a lot of problems with Greenway Health with our patient statements...
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Relationship
Everybody that I have spoken with at Greenway Health has been as helpful as they can be. If what we...
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Value
Greenway Health nickel-and-dimes us everywhere. They are terrible about that. Also, our engagement...
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Relationship
Greenway Health told us that they knew how Medicaid worked in our state, but unfortunately, we are...
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Relationship
Sometimes it feels like Greenway Health and our organization are almost on different teams. Most of...
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Relationship
My recommendation of Greenway Health to a provider organization would depend on what the provider...
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Relationship
Communication is a big way that Greenway Health could improve. We want to know when their team is on...
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Operations, Services
I would love to see the firm go back over some of the basics when it comes to certain things, like...
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Loyalty, Relationship, Services, Value
The primary benefit of using the firm is that we have expanded quite significantly over the past few...
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Relationship
Some people in our organization would enjoy seeing more of a relationship of back-and-forth...
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Loyalty, Value
Our organization would like to eventually reduce our scope of work with Greenway Health once we get...
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Relationship, Operations
I would tell someone going with Greenway Health’s revenue services that they need to be very clear...
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Relationship
Greenway Health certainly has a lot more employees than we do, and the team that we are working with...
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Relationship
I have to give credit to the revenue team that we work with and meet with frequently. I'm really...
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Services
There have been some issues with billing and coding, and those aren't necessarily Greenway Health's...
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Relationship
We should be locked into one rate for the period of our contract, not different amounts. If we have...
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Operations, Services
The biggest issue we had was the disconnect between when we signed with Greenway Health and the...
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Relationship
If I focus just on the payment, we have generally been pretty satisfied with Greenway Health, but...
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Operations, Value
Greenway Health wants to charge for whatever service they are providing and anything extra like the...
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Relationship
Greenway Health is pretty organized. We have meetings with them, and they do seem to want to...
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Operations
My recommendation of Greenway Health depends on the clinic or staffing ability. If a clinic doesn't...
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Relationship, Value
Greenway Health is generally pretty timely with their filing. We have seen a fair number of denial...
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