Greenway Revenue Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
Things have been very stable and very productive in the past year. However, going back further than...
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Relationship
Regular communication between the practice and the account representative for Greenway Health has...
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Relationship
Working with Greenway Health is not a set-it-and-forget-it experience. We have to be committed to a...
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Relationship
One of Greenway Health’s strengths is their people's commitment to a one-to-one relationship in...
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Relationship, Operations
I would like the rubber to meet the road. If the vendor is saying that the services representative...
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Value
Greenway Health used to avoid charging for things, but they just announced a unilateral price...
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Value
If an organization were a start-up, I would probably recommend that they explore EMRs not from...
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Value
I'm not sure we would contract with Greenway Health again, but if we were already with Greenway...
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Relationship
The firm has a genuine commitment to partnership with our practice, and I think that really makes a...
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Services, Value
The benefits we are seeing from Greenway Health’s revenue services are just that we have our claims...
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Relationship
The advice I have always given is that the firm is probably going to be as good as the client...
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Relationship
The firm has responsiveness. I think that the people who work there, the people I never talk to, the...
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Operations
It would be helpful to have webinars or workshops that are virtual so that we could be more educated...
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Relationship, Value
We hired Greenway Health to submit our claims, follow up on them, provide accurate balances to...
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Relationship
Greenway Health has been very good about establishing a partnership with us, and I feel that we have...
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Relationship
With our representative, there has been consistency in our communications and really good follow-up....
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Relationship, Services, Value
A/R days are one of our outstanding issues with Greenway Health that we have been trying to resolve....
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Services
Unfortunately, we are having a lot of problems with Greenway Health with our patient statements...
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Relationship
Everybody that I have spoken with at Greenway Health has been as helpful as they can be. If what we...
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Value
Greenway Health nickel-and-dimes us everywhere. They are terrible about that. Also, our engagement...
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Relationship
Greenway Health told us that they knew how Medicaid worked in our state, but unfortunately, we are...
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Relationship
Sometimes it feels like Greenway Health and our organization are almost on different teams. Most of...
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Relationship
My recommendation of Greenway Health to a provider organization would depend on what the provider...
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Relationship
Communication is a big way that Greenway Health could improve. We want to know when their team is on...
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Operations, Services
I would love to see the firm go back over some of the basics when it comes to certain things, like...
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Loyalty, Relationship, Services, Value
The primary benefit of using the firm is that we have expanded quite significantly over the past few...
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Relationship
Some people in our organization would enjoy seeing more of a relationship of back-and-forth...
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Loyalty, Value
Our organization would like to eventually reduce our scope of work with Greenway Health once we get...
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Relationship, Operations
I would tell someone going with Greenway Health’s revenue services that they need to be very clear...
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Relationship
Greenway Health certainly has a lot more employees than we do, and the team that we are working with...
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Relationship
I have to give credit to the revenue team that we work with and meet with frequently. I'm really...
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Services
There have been some issues with billing and coding, and those aren't necessarily Greenway Health's...
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Relationship
We should be locked into one rate for the period of our contract, not different amounts. If we have...
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Operations, Services
The biggest issue we had was the disconnect between when we signed with Greenway Health and the...
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Relationship
If I focus just on the payment, we have generally been pretty satisfied with Greenway Health, but...
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Operations, Value
Greenway Health wants to charge for whatever service they are providing and anything extra like the...
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Relationship
Greenway Health is pretty organized. We have meetings with them, and they do seem to want to...
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Operations
My recommendation of Greenway Health depends on the clinic or staffing ability. If a clinic doesn't...
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Relationship, Value
Greenway Health is generally pretty timely with their filing. We have seen a fair number of denial...
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Relationship
It has been a struggle working with Greenway Health on revenue and placing payments. There is a team...
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Relationship, Services
All Greenway Health does is place payments. They are required under our agreement to have everything...
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Relationship
We have been struggling with Greenway Health lately. We are not allowed to set ourselves up through...
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Relationship, Services
We have not seen good outcomes. Greenway Health is not flexible with the uniqueness of how different...
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Services, Value
Greenway Health has messed up a few items that have been pretty costly to us. We have had to be...
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Relationship
Greenway Health could hire Americans. The issue is the people having good English. The vendor's...
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Value
Trying to work claims to get paid is tedious work. Sometimes we don't have the staff for that, and...
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Value
Overall, things have been going well. The payment posting is going great. My billing team is very...
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Services, Value
We see patients and upload the fee slips either on the same day or on the next day, and the firm...
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Services
We had some issues with clean claims, but things have started to improve, and that improvement has...
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Services
Greenway Health would be exceeding expectations if they were processing claims in less than 24 hours...
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Relationship
Our billing team is expressing frustration about certain aspects. Overall, the team has been pretty...
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Services
When it comes to revenue management, Greenway Health does a terrible job. I would tell others not to...
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Relationship, Operations
If someone were to ask me about Greenway Health, I would tell that person to go elsewhere. The...
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Relationship
Our time with Greenway Health has been terrible. They outsource a lot of the things that they say...
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Value
With Greenway Health's revenue services, one of the biggest issues has been that individuals who are...
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Value
The firm charges a percentage, but then they tack on a payment for the eCoding and payments for...
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Relationship, Services
The revenue cycle manager from Greenway Health tries to get the answers that I need in a timely...
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Relationship
Greenway Health's support team is offshore. The problem with that is that when they call, they call...
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Services, Value
The clean claims rate is the most important thing Greenway Health is doing for us. Over the past...
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Relationship
Greenway Health’s staff has a huge overturn, and they need a lot of education on our billing...
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