PharmacyKeeper Verification Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship
I cannot say enough positive things about PharmacyKeeper Verification and the way BD manages...
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Operations
BD is not providing direct training, but we did recently download BD's suite of training materials...
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Product
One of the things that we have started doing at our hospital is that we have designed a nonsterile...
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Relationship, Product
I am pleased with PharmacyKeeper Verification. We recently had a new security update that BD was...
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Loyalty
PharmacyKeeper Verification is pretty straightforward. It is kind of hard to screw it up. There is...
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Relationship, Value
BD is probably the most pleasant vendor to have to call on the phone for support. They are happy to...
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Relationship, Operations
BD is doing a good job keeping up with what they currently have and then trying to go into new areas...
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Operations, Product
I am unsure whether this is a product-related challenge or due to a disconnect, but clinicians say...
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Relationship
As we have started to develop and understand things more clearly, our biggest frustration has been...
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Culture, Value
BD gives us the classic pitch that we have to buy a certain thing from them. But we don't know why....
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Relationship
BD’s phone support is excellent. We have pretty much given up on using our project team because they...
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Product
From a system standpoint, PharmacyKeeper Verification works. It gets the job done. It is easier to...
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Product
The program does what the vendor says it is going to do. It allows us to scan things, enter...
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Product
Compared to some of the internal programs from Epic or vendors like that, BD is several tiers below...
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Loyalty, Product
It is taking a lot for our team to get used to the system. We do a lot of anticipating the system...
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Product
I like that PharmacyKeeper Verification is customizable for our workflow. The platform is pretty...
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Product
One good thing about the product is that its access is good. Logging into the product is never a...
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Product
From an administrator point of view, we can build the tasks that we need to in the system, but we...
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Product
We are using the product in a way that we probably shouldn't be. It is our own fault that the system...
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Operations
I like how PharmacyKeeper Verification logs training and activities. The training and activities are...
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Relationship, Value
BD provides by far the best support that I have had, and no one else is even close. PharmacyKeeper...
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Operations, Product
BD needs to provide training for PharmacyKeeper Verification because right now they don’t. They also...
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Relationship, Product
There are some things that BD could add to the system. We had to build our tasks and everything that...
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Relationship
BD's support is very good. I can either email the vendor or call them, and they will take care of...
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Relationship, Operations
BD does frequent updates during the middle of the night, and those updates don't really interrupt us...
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Value
We have to do some tasks in PharmacyKeeper Verification every day, like checking our humidity and...
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Product, Value
We like PharmacyKeeper Verification compared to our last system. We process orders in our EMR, and...
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Loyalty
We were pretty satisfied with PharmacyKeeper Verification. The only downfall was that maintaining...
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Loyalty, Operations
PharmacyKeeper Verification definitely worked as promoted. BD's training was good, and my...
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Product
PharmacyKeeper Verification’s reporting piece needs an overhaul with the modules that I'm currently...
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Operations
I have not taken enough advantage of BD’s training. They offer it; I just have limited ability.
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Product
PharmacyKeeper Verification has been just fine; I haven't had any issues with it. The integration...
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Product
I would like BD to make some of the reports more intuitive in PharmacyKeeper Verification. When I...
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Relationship
BD’s support team is always very quick to respond and help us out. The executives are great.
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Value
When we went with PharmacyKeeper Verification, we were previously doing an all-paper handwritten...
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Product, Value
The thing I like the most about PharmacyKeeper Verification is its ability to stay compliant with...
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Product
PharmacyKeeper Verification is not the greatest tool out there, and it could be a lot better. There...
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Value
The annual fee that BD charges is pretty high for what they provide, and I wouldn’t say the money is...
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Product
There are some challenges with PharmacyKeeper Verification because everything is based on how we...
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Relationship
When we ask BD for things that they can't do, they keep a list and try to integrate requests into...
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Relationship, Operations
The orders from PharmacyKeeper Verification come into our EMR and from the EMR into the MedKeeper,...
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Product
PharmacyKeeper Verification, with its full functionality, does have a lot of key hard stops,...
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Product
Because of some IS and IT decisions from a fairly global standpoint, we are unable to have a...
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Loyalty
We are transitioning away from BD. When we adopted PharmacyKeeper Verification, BD did not have an...
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Relationship
One of the challenges with the BD merger is that there are a lot of unknowns for the product. It...
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Loyalty
The integrations are not bidirectional, so we are looking forward to getting that figured out with...
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Product, Value
We have PharmacyKeeper Verification integrated with our EHR system, and there seems to be a really...
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Relationship
BD has really good support. Anytime we have issues, it doesn't take long at all to get them resolved....
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Product
What I hear from my staff is that maintaining the BD database is a lot of work.
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Product
I really like PharmacyKeeper Verification and its features. I like how pharmacists can check...
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Loyalty
Some of our technicians have trouble taking pictures in the system. That is more of a user issue...
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Operations
The vendor doesn't really provide ongoing training, but we aren't really looking for ongoing...
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Operations, Product
The product's interface isn't super user friendly, and sometimes, the interface crashes. Users don't...
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Product
The product does what we expect it to do, but when it comes to keeping everything up to date, we...
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Operations, Product
We didn't get a lot of integration options from BD, and they didn't tell us how we could have done...
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Operations, Product
BD's recent update to their library was pretty smooth. The technology BD uses is pretty robust. The...
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Relationship
When a problem appears in the system, we need access to someone from BD right then. There is usually...
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Value
BD currently avoids charging for every little thing, but they seem to be evolving away from that,...
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Relationship
The customer support for PharmacyKeeper Verification seems to be better than it was a few years ago,...
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Relationship
I have enjoyed our time with BD. Their customer support has been really good. If we send them an...
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Loyalty, Relationship, Product
BD is actively trying to improve the system. They have definitely added a lot of functionality.
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Relationship, Operations
BD does a good job of letting us know when there is going to be an upgrade ahead of time so that we...
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Loyalty, Relationship, Product
PharmacyKeeper Verification has been a good system for us. Obviously, no system is perfect, so I...
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Loyalty, Relationship
BD's goal is to make sure that everything they are doing is as safe as possible. At the end of the...
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Operations, Product
The system is great once an organization gets it set up, but PharmacyKeeper Verification takes a lot...
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Operations
It would be nice to have a robust training program from BD. I would also like to see bidirectional...
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Product
There are things in the product that I would like to see get fixed. One of the biggest things right...
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Relationship
BD is good with proactivity because they notify us about other companies’ software upgrades that...
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Relationship
I really like PharmacyKeeper Verification. The vendor makes an effort to pull a particular report...
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Value
The cost makes PharmacyKeeper Verification unique. The solution is a low-cost option, and that is a...
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Product, Value
PharmacyKeeper Verification is pretty intuitive. It has easy screens, is not really complicated, and...
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Product
BD has some reporting and analytic enhancements, but there are some things that are a little tricky...
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Operations, Product
PharmacyKeeper Verification is a very good product. The hardest part of our installation was dealing...
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Product
PharmacyKeeper Verification works the way it is supposed to. There are a few things in it that...
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Culture, Relationship
We haven't had any issues with waiting for BD's support to get back to us with anything. The vendor...
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Product
For the most part, PharmacyKeeper Verification doesn't have a lot of bugs in it. It works as we...
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Product
PharmacyKeeper Verification is very easy to use. The whole process of setting up recipes and...
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Product
We can have alternatives within a recipe in PharmacyKeeper Verification. That feature can be tricky....
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Product
For some reason, sometimes if we utilize a new lot number for a particular drug and put in an...
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Relationship
There is not a lot of need for service on PharmacyKeeper Verification; it uses merely the internet...
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Loyalty, Product
I don't have anything to compare PharmacyKeeper Verification to, but I am pretty happy with the...
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Value
I don't think BD really has a vision. If they do, it is to collect our money every month.
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Product
For the most part, things go well with PharmacyKeeper Verification. Most of us are used to it and...
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Operations
There is no ongoing training for PharmacyKeeper Verification. We haven't been made aware of BD's...
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Loyalty
There are a lot of steps that we have to take when using the product. If another vendor had a more...
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Product
PharmacyKeeper Verification is a good product. It puts safety stops everywhere we need them. We...
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Product
PharmacyKeeper Verification is a super user friendly and intuitive system. It is fantastic for...
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Product
One of the biggest advantages of PharmacyKeeper Verification is having the ability to put a...
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Loyalty, Product, Value
In the morning, the system's server bandwidth gets pretty bogged down, so the system has trouble...
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Relationship
When the vendor was independent, they had a quicker turnaround on the issues we sent to them. Since...
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Product
We use PharmacyKeeper Verification for doing compounding and unit inspections, and the product meets...
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Product
If someone were looking at PharmacyKeeper Verification, I would show them how we use the product,...
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Product
Honestly, there are not a lot of upgrades for PharmacyKeeper Verification that impact us, so I guess...
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Relationship
I have had to reach out to BD in the last little while, and their support team has been helpful.
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Product
PharmacyKeeper Verification is horrible; it is just as bad as if not worse than an offering from one...
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Relationship, Operations
I am not aware of any continual communication between the vendor and my organization. When we set...
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Loyalty, Value
The product is too expensive, but we need it. We looked at adding the product to a satellite...
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Product, Value
The system does what it is supposed to do, and we have been able to adapt it for what we need. We...
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Product
Our institution has shifted to a certain EMR, and our healthcare pharmacies are using certain...
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Loyalty
BD could make PharmacyKeeper Verification smarter. There are a lot of things the technology could...
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Relationship, Product
PharmacyKeeper Verification is very simple. I can only think back to one or two times where I have...
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Relationship
BD's support is good. If we have an issue, they immediately help us. The interactions we have had...
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Product
I don't know what else is out there. I have never compared PharmacyKeeper Verification to anything....
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Culture
We are finding problems with PharmacyKeeper Verification. We started out with Grifols, and then they...
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Product
We have quantity checks, and PharmacyKeeper Verification doesn't require scanning for each product...
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Product
PharmacyKeeper Verification uses a drug information vendor, and our EMR vendor uses a different...
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Product
PharmacyKeeper Verification won't let us customize guided steps for the workflow. For example, we...
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Product
I don't know whether I would buy PharmacyKeeper Verification again. I would want to explore more...
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Product
We had some integrated technology that was supposed to work with PharmacyKeeper Verification, but...
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Operations
The biggest thing for us is that we haven't really gotten insight into the product to help us use it...
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Culture, Relationship
BD's support people do really well. They are very timely. We can reach out to them and receive very...
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Product
Reporting is a challenge for us. The system's reporting structure leaves a lot to be desired. It is...
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Product
PharmacyKeeper Verification is a new product to BD. BD just bought it in the last year or so, and...
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Value
PharmacyKeeper Verification isn't cheap, and the utility we get from it is hard to see.
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Product
Beyond use dates, PharmacyKeeper Verification doesn't cross the interface to our EMR, so our nurses...
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Culture, Relationship
We have had a lot of meetings with BD, but they haven’t given us anything that has let us think that...
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Relationship
We have had good support from BD. BD’s support team is very responsive. When we need something, they...
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Product
We don't have an interface between our EMR and PharmacyKeeper Verification, so we have to enter raw...
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Operations
On-site training would have been nice. BD did well with training, and they were responsive and...
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Product, Value
I would tell someone looking at PharmacyKeeper Verification that BD is responsive, and the system is...
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Loyalty, Value
I really enjoy using PharmacyKeeper Verification. I think it works well for what we are doing. As of...
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Value
We don't have all of the parts of PharmacyKeeper Verification. We just have its verification piece....
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Product
I am happy with PharmacyKeeper Verification. I love that the system gives us the ability to add a...
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Product, Value
With PharmacyKeeper Verification, it is nice to have iPads for our cameras, but we have also found...
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Operations
BD's implementation was great. The vendor was very helpful when we went live with troubleshooting....
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Product, Value
PharmacyKeeper Verification has made us more integrated compared to some of our sister hospitals...
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Product, Value
Something that makes PharmacyKeeper Verification stand out is that it is truly a verification...
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Product
To be honest, I haven't seen anything new come from BD other than the things we have. However, the...
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Relationship
Every time we have had to get ahold of BD, they have been very good. We rarely have issues where we...
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Product
The product is working like a well-lubricated machine. We have fine-tuned it to suit our needs.
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Operations, Product
One obstacle for me to overcome a couple of years ago was to figure out how to map the recipes to...
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Product
I don't recall a major upgrade or improvement to the product. I am still waiting for one feature to...
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Product, Value
With PharmacyKeeper Verification, we have eliminated any paperwork from my view room altogether, and...
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Relationship
Customer support is awesome with PharmacyKeeper Verification.
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Culture, Relationship
A while ago, we had an issue, so we called BD, and they told us the issue was just a glitch in the...
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Product
We always seem to have ongoing problems with our tablets. I don't necessarily think the problems are...
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Product, Value
The outcome we have seen from the product is compliance monitoring.
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Value
The product is extremely expensive for my facility's size.
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Loyalty
We have still not fully implemented PharmacyKeeper Verification. We are having issues with Wi-Fi;...
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Product, Value
The solution is very cumbersome to use. There are too many steps to make the system work. It takes...
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Product
I do like the documentation that the solution has. It is easy to document things and find where we...
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Product, Value
We really like PharmacyKeeper Verification. It does what it claims to do, and we have been satisfied...
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Product
One area of improvement for BD would be integrating PharmacyKeeper Verification into a hospital’s...
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Relationship
We really like PharmacyKeeper Verification. It has been fabulous. The vendor has really engaged the...
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Product, Value
I am not sure that I have seen a competitor of PharmacyKeeper Verification that does all of the...
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Operations, Product
PharmacyKeeper Verification is really intuitive. I would tell a peer to make sure that they build...
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Operations, Product
PharmacyKeeper Verification is pretty easy to use. My people can pick it up pretty quickly. The...
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Relationship
BD is a giant corporation, and I don’t know who to call there.
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Operations, Product
The product's setup works well. The product is fairly simple and solid. I don't hear a whole lot of...
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Product
I wouldn't buy PharmacyKeeper again because it doesn’t work the way that BD advertised it, and some...
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Culture, Operations
BD sometimes makes changes in the background that they don't even tell us about. When we implemented...
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Relationship
BD’s customer service often just tells us that there is no fix for something. There are no people...
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Product
I love the way PharmacyKeeper Verification works. The only problem we have is with our internet...
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Operations
BD does not offer much in terms of training for PharmacyKeeper Verification. We are pretty much...
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Relationship
If the vendor would reach out to us every once in a while and ask what we are having problems with,...
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Product
Because of the way that some of the items in the product are built or not built, so to speak, it can...
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Operations, Product, Value
The product’s biggest strength is that it is more than just an IV workflow management system. We use...
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Operations
We recently hired a lot of new technicians, and we would like to have a training module that the...
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Culture, Value
I haven't seen any new technology yet from BD. When they bought the product, I was concerned they...
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Operations
My overall experience with BD has been really good. We have been working with BD on some of our...
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Product
I can't do reports for the verification process in the product, just for the inspection.
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Relationship
The vendor’s support for PharmacyKeeper Verification has been top notch. We have been very pleased...
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Product
There is some functionality that we wish were a little different, but we have been pleased with the...
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Operations, Product
People just have to get used to where everything is at because PharmacyKeeper Verification is not...
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Operations
I would tell a peer that the implementation for PharmacyKeeper Verification is a little more intense...
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Product, Product
PharmacyKeeper Verification works with mobile devices, so we can move things around as needed. The...
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Relationship, Relationship
Over the years, we have developed relationships with people at BD. We can escalate things to those...
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Relationship, Relationship, Product, Product
PharmacyKeeper Verification is extremely flexible. We can build the system however we want it to be...
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Relationship, Relationship
BD responds in a timely manner, takes our requests, and acts upon them. Whenever we request a change...
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Relationship, Relationship
For the longest time, we had difficulties with our account manager and getting responses in a timely...
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Culture, Culture, Product, Product
BD has split the billing and contract pharmacy pieces into two different platforms. That is kind of...
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Operations, Operations
We would like recorded, on-demand education where we have a visual like a recorded PowerPoint and...
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Product, Product
The product only needs to be able to integrate with the EHR, and it does that. It almost always...
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Operations, Operations, Product, Product
The product is user friendly. Generally, if someone can read, they know where to go to find...
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Loyalty, Loyalty
I have no reason to suspect that we will become dissatisfied in the future. The vendor has a...
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Product, Product
If the vendor did something with IV robotics, that would be great.
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Relationship, Relationship
The vendor is proactive. I get emails all the time telling us exactly when there is going to be...
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Product, Product, Value, Value
The entire system is picture based, and we use it to watch for drug recalls and compounding errors....
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Relationship, Relationship
I would like to highlight BD’s customer service. Whenever I have to call for PharmacyKeeper...
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Product, Product
From a design standpoint, PharmacyKeeper Verification is pretty straightforward. It is fairly easy...
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Loyalty, Loyalty
Now that Pharmacy Keeper Verification has been purchased by BD, they are looking at adding...
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Product, Product
Pharmacy Keeper Verification has some smart logic to it. If we scan a barcode and the system...
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