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PharmacyKeeper Verification Comments
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KLAS Research Director - Jackson Tate
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User Commentary

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Director

PharmacyKeeper Verification lacks an interface, so we have to duplicate entry orders into each...

Feb 2021
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Director

PharmacyKeeper Verification does what we want it to do. Under the solution's activities section, we...

Feb 2021
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Director

During our implementation, Grifols was thorough in helping us get our workflow built and getting...

Feb 2021
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Manager

It seems like PharmacyKeeper Verification should be a bit more sophisticated. Maybe the version we...

Feb 2021
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Manager

There isn't anybody reaching out to us to see what we need help with during the implementation and...

Feb 2021
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Director

Grifols just doesn't offer a lot of ongoing educational things. It isn't that Grifols isn't doing...

Feb 2021
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Director

The screen setup is difficult, and it is also difficult for the end user to make adjustments on...

Feb 2021
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PharmacyKeeper Verification is user friendly. It is a great tracking tool. The system doesn't...

Feb 2021
(0)
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Director

Grifols has done some upgrades recently, and I consider that to be a proactive service. The product...

Feb 2021
(0)
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Director

The product is flexible in regard to adapting to our workflow. That is a big benefit that is...

Feb 2021
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Director

The steps users have to go through make the product harder to use. There are a few extra steps in...

Feb 2021
(0)
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Director

The product is integrating into our systems, and it seems to be working. The product gets us through...

Feb 2021
(0)
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Manager

The solution is very easy to use and intuitive. We had a smooth transition and didn’t have any...

Jan 2021
(0)
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Manager

We don’t just use the solution for IV compounding; we also use it to keep track of other things like...

Jan 2021
(0)
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Manager

We have just had one issue that we needed help with after the initial transition and go-live with...

Jan 2021
(0)
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Director

The vendor has been very responsive. We haven't had issues that we haven't been able to resolve, and...

Jan 2021
(0)
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Director

PharmacyKeeper Verification is the overarching product, and we use the MedKeeper component of it. We...

Jan 2021
(0)
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Director

Given the alternatives of the product, I would buy PharmacyKeeper Verification again. I wouldn't...

Jan 2021
(0)
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Director

The training was awesome, and the vendor really tailored the product to our needs to fit data into...

Jan 2021
(0)
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Analyst/Coordinator

The vendor charges a fee and then allows integrations; that is really it. I don’t think they do a...

Jan 2021
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Analyst/Coordinator

The support for PharmacyKeeper Verification is pretty Johnny–on–the–spot. The answers aren’t great,...

Jan 2021
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Analyst/Coordinator

I wish I could get some better reporting out of PharmacyKeeper Verification; the reporting is pretty...

Jan 2021
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Analyst/Coordinator

PharmacyKeeper Verification was the cheapest solution on the market. We get what we paid for in that...

Jan 2021
(0)
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Director

Grifols meets our needs. There was an area that we needed the product for. The vendor has filled our...

Jan 2021
(0)
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Director

Our biggest issue with Grifols has been with the hardware. I can't put all the blame on Grifols...

Jan 2021
(0)
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Manager

The solution is a good product. I have looked at several different vendors, and I think that the...

Jan 2021
(0)
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Manager

There are a few things I would like to be better with the product quality. I think it can be...

Jan 2021
(0)
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Manager

The support people are pretty good about staying ahead when it comes to proactive service. The...

Jan 2021
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Director

Everybody is really happy with the product. For now, the product is in our long-term plans, although...

Jan 2021
(0)
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VP/Other Executive

I like the complete control we have and the flexibility of the system. This is essential for...

Jan 2021
(0)
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VP/Other Executive

I really like the photo capture with PharmacyKeeper Verification. We can use the iPads and feel that...

Jan 2021
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Manager

We like many things about PharmacyKeeper Verification, and that is why we bought it. It has a great...

Jan 2021
(0)
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Manager

The system was designed to be used by somebody who is familiar with a sterile compounding...

Jan 2021
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Manager

Grifols is very responsive to requests. They have been excellent every time I have called them. We...

Jan 2021
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Manager

The biggest complaint from our end users is that PharmacyKeeper Verification is clunky. The biggest,...

Jan 2021
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Manager

There is a lot of functionality within PharmacyKeeper Verification that we don’t use, such as the...

Jan 2021
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Manager

The vendor has an analytics dashboard we can use to look at reports to see how quickly somebody is...

Jan 2021
(0)
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Manager

I like that we are able to add comments to the recipes in this product and basically make those...

Jan 2021
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Manager

We could have used a little more guidance on the workflow design from Grifols during our initial...

Jan 2021
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Manager

IV compounding has gone on for decades. There haven't been any earth-shattering developments with...

Jan 2021
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Manager

When we finally launched PharmacyKeeper Verification, our health system decided that we were going...

Dec 2020
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Manager

I never would have signed up for the product if I knew how bad the reporting was. PharmacyKeeper...

Dec 2020
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Manager

A huge miss by the vendor is that they are flying so fast just to get to market with incremental...

Dec 2020
(0)
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Manager

Grifols is always available, helpful, and nice. They try to respond to us promptly. The support is...

Dec 2020
(0)
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Manager

Grifols is very helpful, and they don't charge us for every little thing with the service. There are...

Dec 2020
(0)
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Manager

I do recommend PharmacyKeeper Verification. I like a lot of aspects of the system, but there are...

Dec 2020
(0)
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Manager

Grifols does upgrades, but sometimes I don't find out about the upgrades until later when I call...

Dec 2020
(0)
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Director

We are very satisfied with PharmacyKeeper Verification. The system is a really good fit for us....

Dec 2020
(0)
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Director

Grifols is very good to work with. We had a problem with the wording around expiration dates, so we...

Dec 2020
(0)
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Director

There have been ups and downs in terms of the attention we get from MedKeeper. I think they went...

Dec 2020
(0)
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Director

We have been pretty happy with PharmacyKeeper Verification. We have seen some improvement. The...

Dec 2020
(0)
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Director

The product is fairly affordable, so we have been happy with it. We don't think any of the workflow...

Dec 2020
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VP/Other Executive

We like PharmacyKeeper Verification. We used to have another system, but we were able to save money...

Nov 2020
(0)
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Manager

We did have an error occur once. It wasn't with the product itself, but there was a situation...

Nov 2020
(0)
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Manager

The service for PharmacyKeeper Verification has been alright. I haven't had too many issues with...

Nov 2020
(0)
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Manager

Whether PharmacyKeeper Verification is part of our long-term plans is really up to what the health...

Nov 2020
(0)
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Manager

If the decision were up to me, I would buy PharmacyKeeper Verification again. Honestly, if we can...

Nov 2020
(0)
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Manager

In terms of recent upgrades, Grifols has been good. Things have taken a little bit to get used to,...

Nov 2020
(0)
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Manager

The current functionality of PharmacyKeeper Verification is doing fine right now. The product is...

Nov 2020
(0)
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Director

Grifols has helped us consolidate our monthly USP requirements, but there are absolutely...

Oct 2020
(0)
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Director

Grifols was great throughout the implementation process. The team members are very friendly and...

Oct 2020
(0)
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Manager

There has been no real change in Grifols’ level of service, so things have been pretty good. The...

Aug 2020
(0)
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Manager

At the time that we purchased the product, I would have bought it again. But now, I wouldn’t buy it...

Aug 2020
(0)
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Manager

I don’t know that the product has evolved at all. It is basically the same product that we started...

Aug 2020
(0)
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Manager

The timing of how the vendor’s monthly and quarterly activities are broken down can sometimes be a...

Jul 2020
(0)
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Manager

The software has been helpful in keeping us organized and compliant during the COVID-19 crisis. We...

Jul 2020
(0)
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Manager

PharmacyKeeper Verification has a very nice-looking user interface. It is a very customizable...

Jul 2020
(0)
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Manager

The company has been fairly responsive to our feedback. Any time we have had problems or issues,...

Jul 2020
(0)
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Manager

Parts of the user interface are kind of clunky, and they aren’t very intuitive in terms of how we...

Jul 2020
(0)
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Manager

The activities disappear when they aren’t done. So if a task doesn’t get done on a given day, it...

Jul 2020
(0)
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Manager

Not all of the reports work, though that aspect has gotten better. Some of the reports were being...

Jul 2020
(0)
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Director

Grifols has been very helpful. We needed help changing some reporting and tabs, and we were able to...

Jul 2020
(0)
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Director

Grifols is simple to work with. They have provided service throughout the process, including during...

Jul 2020
(0)
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Manager

The system sometimes freezes up, but every computer freezes up occasionally, especially if it is...

Jul 2020
(0)
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Manager

We had some issues with the system that we had to get fixed. We finally got the issues fixed, but I...

Jul 2020
(0)
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Manager

Grifols keeps their promises. The vendor is very helpful. They upgrade the system, and they don’t...

Jul 2020
(0)
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Manager

The system works once we get our formulary information into it. Grifols asked for formulary...

Jul 2020
(0)
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Manager

In terms of training, we want the vendor to have someone on hand to show us how to do certain...

Jul 2020
(0)
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Manager

Grifols’ customer support is excellent whenever we call. I can reach out to a few individuals. When...

Jul 2020
(0)
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Director

Grifols provides great service. Before going with their product, we tested other products, but we...

Jul 2020
(0)
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Director

Whenever we need something, Grifols is very helpful. When we reach out, they find ways to tackle our...

Jul 2020
(0)
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Director

Grifols is proactive about delivering reports. It is very nice that they provide me with a report...

Jul 2020
(0)
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Director

I suppose the only drawback is that we don't always know whether Grifols has implemented new...

Jul 2020
(0)
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Director

Things have been fine with Grifols. They have supported us. We have been able to call, ask...

Jul 2020
(0)
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Director

Grifols avoids charging for every little thing since we have a flat fee. I don't know what else I...

Jul 2020
(0)
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Director

The system doesn't interface with the dispensing system, but that is as much an issue with our...

Jul 2020
(0)
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Director

The product helps us do safer work, and it does what we expect it to do. We can't go back and edit...

Jul 2020
(0)
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Director

PharmacyKeeper Verification is a solid system. I like how intuitive it is for the end user. It is...

Jul 2020
(0)
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Director

Grifols' support is very good. The support people were responsive to us, especially during our...

Jul 2020
(0)
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Director

The system is pretty easy for building and modifying what we need. There is a tracking application...

Jul 2020
(0)
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Director

The reporting functionality is not great; it is still really hard to run reports on turnaround...

Jul 2020
(0)
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Director

We have changed the scanners that we utilize for the system several times. We are on a good scanning...

Jul 2020
(0)
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Director

Grifols needs to focus more on training. There should be modules for new users. As we onboard new...

Jul 2020
(0)
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Director

I like Grifols. They are great to work with, and the system is great. My complaint is that we have...

Jul 2020
(0)
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Director

The Grifols system does a good job with compounding. It is comforting that we are making compounds...

Jul 2020
(0)
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Director

We made a big push to move to a product that did barcode scanning. Grifols definitely helped us...

Jul 2020
(0)
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Director

We go from PharmacyKeeper Verification into our EMR. If a medication is delivered to the unit, we...

Jul 2020
(0)
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Manager

When we reach out to the vendor, they are pretty responsive; they respond very quickly. And they...

Jun 2020
(0)
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Manager

The system is definitely meeting our needs for our legal compounding requirements. The system has...

Jun 2020
(0)
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Manager

Grifols has been very supportive during the COVID-19 crisis, but we haven't needed any support. We...

Jun 2020
(0)
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Manager

Like all software systems, PharmacyKeeper Verification has its problems, but the system does what it...

Jun 2020
(0)
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Manager

We don't feel like Grifols charges for every little thing. When we reach out for support, we aren't...

Jun 2020
(0)
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Manager

The implementation process was quite painful, but that was before Grifols took over. I am not sure...

Jun 2020
(0)
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Manager

When the vendor sent people to train us, I thought the trainers were really good, but one of our...

Jun 2020
(0)
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Manager

We have some integration issues that could be fixed easily but would require quite a bit of time...

Jun 2020
(0)
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Manager

We have decided that each facility in our system is unique and can create their own formulary, but...

Jun 2020
(0)
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Manager

We have issues when the vendor updates the NDC from time to time. That can create glitches in our...

Jun 2020
(0)
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Manager

We haven't heard anything from the vendor about next steps. The vendor has made improvements to the...

Jun 2020
(0)
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Manager

The product is really good at tracking compounds. It tracks them across the entire system from the...

Jun 2020
(0)
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Manager

The way the product generates reports is cumbersome. I can't pull the kind of reports I want or...

Jun 2020
(0)
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Manager

PharmacyKeeper Verification is good at keeping records. I really like the images of sterile...

Jun 2020
(0)
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Manager

Grifols needs to step up their implementations. I had to redo all of the work that was initially...

Jun 2020
(0)
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Manager

Grifols is very supportive when we contact them. They are always nice when they get back to us.

Jun 2020
(0)
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Manager

We elected to do something a bit different with PharmacyKeeper Verification in that we have a parent...

Jun 2020
(0)
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Manager

We tell the vendor how we want the system integrated, and that gets put on our schedule. The vendor...

Jun 2020
(0)
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Manager

PharmacyKeeper Verification is a program that has everything I need, and that is really amazing. If...

Jun 2020
(0)
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Manager

The system is meeting all of our needs, but there is room for improvement in the verification module...

Jun 2020
(0)
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Manager

The system is so easy to use. It is really intuitive. We can build it how we want to, so I built it...

Jun 2020
(0)
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Manager

The vendor does an excellent job of supporting us. I can call my project manager at any time, and...

Jun 2020
(0)
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Manager

I have met with some of the vendor’s executives several times. The executives are very involved, and...

Jun 2020
(0)
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Manager

The system does a very good job of driving tangible outcomes. I can change the system according to...

Jun 2020
(0)
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Manager

The system is very affordable compared to other systems that offer similar services.

Jun 2020
(0)
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Manager

My satisfaction won’t go down because we are too far into our work with the vendor. At this point,...

Jun 2020
(0)
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Manager

I would recommend the program to anyone who is looking to standardize operations and to ensure...

Jun 2020
(0)
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Manager

The vendor has put together a very good product, and one of the best things they have done is engage...

Jun 2020
(0)
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Manager

A few years ago, I was looking for a program that let me insert my compliance program...

Jun 2020
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Manager

We haven’t really called upon the vendor for any additional support beyond the norm during the...

Jun 2020
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Manager

The vendor doesn’t nickel-and-dime us. We pay our subscription fee, and there isn’t a limitation on...

Jun 2020
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Manager

Our implementation would have been better if we had more on-site days. The vendor came on-site...

Jun 2020
(0)
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Manager

I didn’t realize how much up-front work was going to be required to get the interface working...

Jun 2020
(0)
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Director

There have been some growing pains since the product was acquired by Grifols. There are some...

May 2020
(0)
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Director

I feel very fortunate because I have been able to develop a really good relationship with Grifols,...

May 2020
(0)
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Director

Grifols has done a really good job of showing that they have a shared interest in our outcomes and...

May 2020
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Director

During the COVID-19 crisis, the vendor has provided some software enhancements. I don't think we...

Apr 2020
(0)
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Director

The vendor doesn't nickel-and-dime us. Their updates are included in the cost. When we want new...

Apr 2020
(0)
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Director

I would rate the vendor highly for delivering new technology. They have been talking about adding...

Apr 2020
(0)
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Director

We have had great quality of support from the vendor, but I don't really think we have had any...

Apr 2020
(0)
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Manager

I appreciated that the vendor sent out a consultant to be on-site during our go-live. That person...

Apr 2020
(0)
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Manager

The on-site training was helpful. We don’t have any continuing training. The initial training was...

Apr 2020
(0)
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Manager

Once we got through all the things that weren’t working initially, the program did what we expected...

Apr 2020
(0)
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Manager

The product helps us with our integration goals. We can have a pharmacist from one facility come...

Apr 2020
(0)
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Manager

There are functionality issues and limitations that don’t quite meet our needs. We have been able to...

Apr 2020
(0)
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Manager

The vendor’s team members are great, and they are very willing to work with us to find solutions and...

Apr 2020
(0)
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Manager

There is a particular service representative that I have worked with for a long time who has always...

Apr 2020
(0)
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Manager

The FDA is requiring manufacturers to start to barcode in the lot number and expiration date, and...

Apr 2020
(0)
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Manager

Driving tangible outcomes has been one of our sore spots for a while. We have had difficulties with...

Apr 2020
(0)
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Manager

I would probably still recommend this product in comparison to the other products on the market....

Apr 2020
(0)
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Manager

Right after our go-live, I would have given the product a low rating because I was so frustrated...

Apr 2020
(0)
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Manager

The program has a lot of potential because it is so flexible, but there is a lot to do, and I don’t...

Apr 2020
(0)
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Director

We implemented many modules of PharmacyKeeper Verification, and the fact that we have implemented so...

Apr 2020
(0)
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Director

With quality, we really have two purposes for choosing PharmacyKeeper Verification. One was the...

Apr 2020
(0)
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Director

PharmacyKeeper Verification is unable to create a hard stop. The system alerts us that a barcode is...

Apr 2020
(0)
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Director

Grifols does a nice job of taking end-user feedback from customers in regard to the implementation,...

Apr 2020
(0)
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Director

I have met all of Grifols' executives, and that shows that they are very involved and interested in...

Apr 2020
(0)
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Director

PharmacyKeeper Verification gives us clarity on what we are doing from safety and productivity...

Apr 2020
(0)
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Director

Based on Grifols' track record, I absolutely see my overall satisfaction staying high over the next...

Apr 2020
(0)
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Director

We have been with PharmacyKeeper Verification for years, but within a year or two, we are going to...

Apr 2020
(0)
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Director

The one thing we struggle with a bit seems to be common and is along the lines of the vendor's...

Apr 2020
(0)
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Director

The vendor changed their platform in terms of how we go about purchasing hardware, but we don't feel...

Apr 2020
(0)
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Director

With the vendor’s hands-on support, I appreciated the screen sharing, the support on the day of the...

Apr 2020
(0)
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Director

The resources Grifols provided during our implementation were spectacular, but I think we needed to...

Apr 2020
(0)
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Director

If the decision were up to me, I would not buy the system again. It has some functionality, and...

Apr 2020
(0)
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Director

Grifols has tried to build out reports, and the vendor has followed through with that. But we...

Apr 2020
(0)
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Director

All of our implementations are remote through Webex. There has been some discussion regarding admin...

Apr 2020
(0)
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Director

We understand Grifols products are initially looked at as barriers to what people need to get done....

Apr 2020
(0)
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Director

The system works as promoted, but reporting is a big hole. If I am putting data into a system, then...

Apr 2020
(0)
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Director

In terms of interoperability, the system doesn’t play nice for some opportunities, and our area has...

Apr 2020
(0)
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Director

I have been using the system for years, and there has been no new functionality. The vendor might...

Apr 2020
(0)
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Director

My recommendation to a peer would depend on what that peer is trying to accomplish. I wouldn’t...

Apr 2020
(0)
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Manager

Our partnership with the vendor has been focused on collaborating to improve how we test patients...

Apr 2020
(0)
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Manager

It is going to be hard to stray from PharmacyKeeper Verification. We made sure we knew what we were...

Apr 2020
(0)
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Director

I don't know whether Grifols has done anything in regard to training. Our training consisted of one...

Apr 2020
(0)
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Director

As the market has grown and things have changed, I am not sure that Grifols has really competed with...

Apr 2020
(0)
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Director

When we originally considered the product, Grifols offered what we needed. We had assessed the...

Apr 2020
(0)
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Director

Grifols hasn’t done anything extraordinary about the COVID-19 crisis. We get really good service on...

Apr 2020
(0)
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Director

The vendor absolutely avoids charging us for every little thing. Grifols is more expensive, but they...

Apr 2020
(0)
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Director

The implementation team took longer to get the process in, and we don’t know whether that was...

Apr 2020
(0)
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Director

We have been around software for a long time, and in comparison to other products, Grifols' system...

Apr 2020
(0)
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Director

We recently had an upgrade, and it went well. Grifols has things set up so that we have an...

Apr 2020
(0)
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Director

Our pharmacists have caught on to the product pretty well, so the system flows well. Things are...

Apr 2020
(0)
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Director

The training we had was very good. The vendor spent their time ensuring that the staff members were...

Apr 2020
(0)
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Director

We get good responses from the customer and web support people. The vendor has always been very...

Apr 2020
(0)
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Director

The tangible outcome is that we catch anything that goes through. Our error rate is extremely low....

Apr 2020
(0)
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Director

The product has to be running 24/7, and it has proven that it can do that. We have been testing the...

Apr 2020
(0)
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Manager

It does take a lot of work to go through the system and list recipes to standardize things. We...

Mar 2020
(0)
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Manager

We brought in PharmacyKeeper Verification to standardize our processes and make sure that the...

Mar 2020
(0)
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Director

The upgrades have been fine; I haven’t noticed any issues with them. My experience with the...

Mar 2020
(0)
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Director

The vendor's responsiveness is what is working well with their support. A lot of times, we get told...

Mar 2020
(0)
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Director

I haven’t had any issues with things being oversold. For the overall cost, we get a lot more and pay...

Mar 2020
(0)
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Director

The people at the help desk are really knowledgeable about our product, so we have had a very short...

Mar 2020
(0)
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 or  to see details.

Director

The vendor is very responsive, and the solution is almost infinitely customizable. We were able to...

Mar 2020
(0)
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Director

We implemented the solution prior to it being sold to Grifols. The previous vendor's executive...

Mar 2020
(0)
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Director

The vendor's reporting analytics are good. We can see a lot of detail on our overall performance...

Mar 2020
(0)
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Director

The vendor recorded webinars for training, and we haven’t had much ongoing training since we went...

Mar 2020
(0)
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