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Access info about IV Workflow Management on your dashboard or bookmark under

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PharmacyKeeper Verification Comments
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KLAS Research Director - Jackson Tate
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Jackson Tate

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jackson.tate@klasresearch.com

801-734-6503

 
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User Commentary

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Manager

PharmacyKeeper Verification works pretty well. We use it for training for our IV rooms, and it helps...

May 2021
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Manager

If we have a pharmacist who works at two different sites, they need to have two totally separate...

May 2021
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Manager

We can build competencies right in PharmacyKeeper Verification. Let's say that we build the...

May 2021
(0)
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Manager

Grifols has the ability to deliver new technology. I have met with them about adding other...

May 2021
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Manager

PharmacyKeeper Verification is generally intuitive and easy to use. It does not slow down the...

May 2021
(0)
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Manager

Grifols refuses to do any type of calculations. If a compound calls for 1 vial, the system will let...

May 2021
(0)
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Director

PharmacyKeeper Verification provides a good way to track unit inspections and percent completed on...

May 2021
(0)
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Director

I would tell someone who asked me about the product that it is a streamlined medication verification...

May 2021
(0)
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Director

Some pain points are about the documentation and retrieval of data. There are some issues with the...

May 2021
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Manager

The vendor has done a good job of identifying where the gaps are. With the COVID-19 vaccine, they...

Apr 2021
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Manager

The solution has allowed us to standardize things, and there is a lot of confidence that comes with...

Apr 2021
(0)
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Manager

Grifols sold the system as being very smooth around interfacing, but it wasn’t very smooth for us....

Apr 2021
(0)
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Manager

The system does what it is supposed to do. It is not a bad product. The vendor's support is always...

Apr 2021
(0)
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Manager

We have been with Grifols forever and a day, and we have had good luck with their products....

Apr 2021
(0)
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Manager

If we have issues, we call Grifols’ support and get a person right away. The support people are...

Apr 2021
(0)
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Manager

We heavily rely on the system each day. The system is very user friendly. Analyzing the data very...

Apr 2021
(0)
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Manager

We have appreciated that the vendor has been a good partner in enhancing the software to meet our...

Apr 2021
(0)
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Manager

The solution has helped us with process improvement. The verification dashboard and the titles are...

Apr 2021
(0)
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Manager

The vendor has addressed a lot of issues, and they have optimized the system. I have submitted some...

Apr 2021
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Manager

I wouldn't buy PharmacyKeeper Verification again. The issues we have had since the go-live have...

Mar 2021
(0)
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Manager

There were a lot of parts of the implementation that Grifols could not adequately explain the...

Mar 2021
(0)
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Manager

The training was mostly online. There were go-to meetings and Webexes. The vendor did a decent job...

Mar 2021
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Manager

We are still missing a lot of the orders coming from our EMR. That creates a lot of extra work. If...

Mar 2021
(0)
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Manager

We have a designated account manager with PharmacyKeeper Verification. We have contacted the support...

Mar 2021
(0)
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Director

Our experience has been pretty good with Grifols. Overall, we like the product. We liked moving away...

Mar 2021
(0)
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Director

I feel like the on-site training that we had planned to do was shortened due to the scheduling of...

Mar 2021
(0)
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Director

Grifols will charge me for whatever, but I don't necessarily feel nickel-and-dimed.

Mar 2021
(0)
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Director

I think I could use more education about what other functionality the product has because I think...

Mar 2021
(0)
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Director

The use of the iPad is really finicky. We have had instances where the technology itself slows us...

Mar 2021
(0)
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Director

Usually, if there is an issue, I reach out to the vendor. There isn’t somebody noticing on the...

Mar 2021
(0)
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Director

For Grifols, having better reporting and ways to pull reports is a gap. I think that is the most...

Mar 2021
(0)
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Manager

PharmacyKeeper Verification isn't part of our EMR. We still have to rely on communication between...

Mar 2021
(0)
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Manager

When it comes to outcomes, I think one thing that we haven’t made tangible yet is the ability to...

Mar 2021
(0)
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Manager

In terms of what I would like to be improved, there is so much data in the system and so much...

Mar 2021
(0)
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Manager

I think the system is really great for managers, but from an IT manager's perspective, one of our...

Mar 2021
(0)
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Manager

Everything has been going pretty well with PharmacyKeeper Verification. It is doing what is...

Mar 2021
(0)
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Director

PharmacyKeeper Verification lacks an interface, so we have to duplicate entry orders into each...

Feb 2021
(0)
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Director

PharmacyKeeper Verification does what we want it to do. Under the solution's activities section, we...

Feb 2021
(0)
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Director

During our implementation, Grifols was thorough in helping us get our workflow built and getting...

Feb 2021
(0)
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Manager

It seems like PharmacyKeeper Verification should be a bit more sophisticated. Maybe the version we...

Feb 2021
(0)
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Manager

There isn't anybody reaching out to us to see what we need help with during the implementation and...

Feb 2021
(0)
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Director

Grifols just doesn't offer a lot of ongoing educational things. It isn't that Grifols isn't doing...

Feb 2021
(0)
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Director

The screen setup is difficult, and it is also difficult for the end user to make adjustments on...

Feb 2021
(0)
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PharmacyKeeper Verification is user friendly. It is a great tracking tool. The system doesn't...

Feb 2021
(0)
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Director

Grifols has done some upgrades recently, and I consider that to be a proactive service. The product...

Feb 2021
(0)
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Director

The product is flexible in regard to adapting to our workflow. That is a big benefit that is...

Feb 2021
(0)
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Director

The steps users have to go through make the product harder to use. There are a few extra steps in...

Feb 2021
(0)
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Director

The product is integrating into our systems, and it seems to be working. The product gets us through...

Feb 2021
(0)
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Manager

The solution is very easy to use and intuitive. We had a smooth transition and didn’t have any...

Jan 2021
(0)
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Manager

We don’t just use the solution for IV compounding; we also use it to keep track of other things like...

Jan 2021
(0)
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Manager

We have just had one issue that we needed help with after the initial transition and go-live with...

Jan 2021
(0)
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Director

The vendor has been very responsive. We haven't had issues that we haven't been able to resolve, and...

Jan 2021
(0)
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Director

PharmacyKeeper Verification is the overarching product, and we use the MedKeeper component of it. We...

Jan 2021
(0)
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Director

Given the alternatives of the product, I would buy PharmacyKeeper Verification again. I wouldn't...

Jan 2021
(0)
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Director

The training was awesome, and the vendor really tailored the product to our needs to fit data into...

Jan 2021
(0)
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Analyst/Coordinator

The vendor charges a fee and then allows integrations; that is really it. I don’t think they do a...

Jan 2021
(0)
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Analyst/Coordinator

The support for PharmacyKeeper Verification is pretty Johnny–on–the–spot. The answers aren’t great,...

Jan 2021
(0)
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Analyst/Coordinator

I wish I could get some better reporting out of PharmacyKeeper Verification; the reporting is pretty...

Jan 2021
(0)
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Analyst/Coordinator

PharmacyKeeper Verification was the cheapest solution on the market. We get what we paid for in that...

Jan 2021
(0)
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Director

Grifols meets our needs. There was an area that we needed the product for. The vendor has filled our...

Jan 2021
(0)
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Director

Our biggest issue with Grifols has been with the hardware. I can't put all the blame on Grifols...

Jan 2021
(0)
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Manager

The solution is a good product. I have looked at several different vendors, and I think that the...

Jan 2021
(0)
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Manager

There are a few things I would like to be better with the product quality. I think it can be...

Jan 2021
(0)
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Manager

The support people are pretty good about staying ahead when it comes to proactive service. The...

Jan 2021
(0)
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Director

Everybody is really happy with the product. For now, the product is in our long-term plans, although...

Jan 2021
(0)
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VP/Other Executive

I like the complete control we have and the flexibility of the system. This is essential for...

Jan 2021
(0)
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VP/Other Executive

I really like the photo capture with PharmacyKeeper Verification. We can use the iPads and feel that...

Jan 2021
(0)
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Manager

We like many things about PharmacyKeeper Verification, and that is why we bought it. It has a great...

Jan 2021
(0)
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Manager

The system was designed to be used by somebody who is familiar with a sterile compounding...

Jan 2021
(0)
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Manager

Grifols is very responsive to requests. They have been excellent every time I have called them. We...

Jan 2021
(0)
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Manager

The biggest complaint from our end users is that PharmacyKeeper Verification is clunky. The biggest,...

Jan 2021
(0)
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Manager

There is a lot of functionality within PharmacyKeeper Verification that we don’t use, such as the...

Jan 2021
(0)
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Manager

The vendor has an analytics dashboard we can use to look at reports to see how quickly somebody is...

Jan 2021
(0)
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Manager

I like that we are able to add comments to the recipes in this product and basically make those...

Jan 2021
(0)
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Manager

We could have used a little more guidance on the workflow design from Grifols during our initial...

Jan 2021
(0)
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Manager

IV compounding has gone on for decades. There haven't been any earth-shattering developments with...

Jan 2021
(0)
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Manager

When we finally launched PharmacyKeeper Verification, our health system decided that we were going...

Dec 2020
(0)
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Manager

I never would have signed up for the product if I knew how bad the reporting was. PharmacyKeeper...

Dec 2020
(0)
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Manager

A huge miss by the vendor is that they are flying so fast just to get to market with incremental...

Dec 2020
(0)
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Manager

Grifols is always available, helpful, and nice. They try to respond to us promptly. The support is...

Dec 2020
(0)
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Manager

Grifols is very helpful, and they don't charge us for every little thing with the service. There are...

Dec 2020
(0)
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Manager

I do recommend PharmacyKeeper Verification. I like a lot of aspects of the system, but there are...

Dec 2020
(0)
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Manager

Grifols does upgrades, but sometimes I don't find out about the upgrades until later when I call...

Dec 2020
(0)
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Director

We are very satisfied with PharmacyKeeper Verification. The system is a really good fit for us....

Dec 2020
(0)
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Director

Grifols is very good to work with. We had a problem with the wording around expiration dates, so we...

Dec 2020
(0)
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Director

There have been ups and downs in terms of the attention we get from MedKeeper. I think they went...

Dec 2020
(0)
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Director

We have been pretty happy with PharmacyKeeper Verification. We have seen some improvement. The...

Dec 2020
(0)
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Director

The product is fairly affordable, so we have been happy with it. We don't think any of the workflow...

Dec 2020
(0)
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VP/Other Executive

We like PharmacyKeeper Verification. We used to have another system, but we were able to save money...

Nov 2020
(0)
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Manager

We did have an error occur once. It wasn't with the product itself, but there was a situation...

Nov 2020
(0)
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Manager

The service for PharmacyKeeper Verification has been alright. I haven't had too many issues with...

Nov 2020
(0)
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Manager

Whether PharmacyKeeper Verification is part of our long-term plans is really up to what the health...

Nov 2020
(0)
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Manager

If the decision were up to me, I would buy PharmacyKeeper Verification again. Honestly, if we can...

Nov 2020
(0)
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Manager

In terms of recent upgrades, Grifols has been good. Things have taken a little bit to get used to,...

Nov 2020
(0)
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Manager

The current functionality of PharmacyKeeper Verification is doing fine right now. The product is...

Nov 2020
(0)
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Director

Grifols has helped us consolidate our monthly USP requirements, but there are absolutely...

Oct 2020
(0)
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Director

Grifols was great throughout the implementation process. The team members are very friendly and...

Oct 2020
(0)
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Manager

There has been no real change in Grifols’ level of service, so things have been pretty good. The...

Aug 2020
(0)
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Manager

At the time that we purchased the product, I would have bought it again. But now, I wouldn’t buy it...

Aug 2020
(0)
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Manager

I don’t know that the product has evolved at all. It is basically the same product that we started...

Aug 2020
(0)
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Manager

The timing of how the vendor’s monthly and quarterly activities are broken down can sometimes be a...

Jul 2020
(0)
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Manager

The software has been helpful in keeping us organized and compliant during the COVID-19 crisis. We...

Jul 2020
(0)
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Manager

PharmacyKeeper Verification has a very nice-looking user interface. It is a very customizable...

Jul 2020
(0)
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Manager

The company has been fairly responsive to our feedback. Any time we have had problems or issues,...

Jul 2020
(0)
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Manager

Parts of the user interface are kind of clunky, and they aren’t very intuitive in terms of how we...

Jul 2020
(0)
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Manager

The activities disappear when they aren’t done. So if a task doesn’t get done on a given day, it...

Jul 2020
(0)
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Manager

Not all of the reports work, though that aspect has gotten better. Some of the reports were being...

Jul 2020
(0)
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Director

Grifols has been very helpful. We needed help changing some reporting and tabs, and we were able to...

Jul 2020
(0)
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Director

Grifols is simple to work with. They have provided service throughout the process, including during...

Jul 2020
(0)
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Manager

The system sometimes freezes up, but every computer freezes up occasionally, especially if it is...

Jul 2020
(0)
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Manager

We had some issues with the system that we had to get fixed. We finally got the issues fixed, but I...

Jul 2020
(0)
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Manager

Grifols keeps their promises. The vendor is very helpful. They upgrade the system, and they don’t...

Jul 2020
(0)
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Manager

The system works once we get our formulary information into it. Grifols asked for formulary...

Jul 2020
(0)
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Manager

In terms of training, we want the vendor to have someone on hand to show us how to do certain...

Jul 2020
(0)
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Manager

Grifols’ customer support is excellent whenever we call. I can reach out to a few individuals. When...

Jul 2020
(0)
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Director

Grifols provides great service. Before going with their product, we tested other products, but we...

Jul 2020
(0)
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Director

Whenever we need something, Grifols is very helpful. When we reach out, they find ways to tackle our...

Jul 2020
(0)
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Director

Grifols is proactive about delivering reports. It is very nice that they provide me with a report...

Jul 2020
(0)
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Director

I suppose the only drawback is that we don't always know whether Grifols has implemented new...

Jul 2020
(0)
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Director

Things have been fine with Grifols. They have supported us. We have been able to call, ask...

Jul 2020
(0)
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Director

Grifols avoids charging for every little thing since we have a flat fee. I don't know what else I...

Jul 2020
(0)
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Director

The system doesn't interface with the dispensing system, but that is as much an issue with our...

Jul 2020
(0)
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Director

The product helps us do safer work, and it does what we expect it to do. We can't go back and edit...

Jul 2020
(0)
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Director

PharmacyKeeper Verification is a solid system. I like how intuitive it is for the end user. It is...

Jul 2020
(0)
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Director

Grifols' support is very good. The support people were responsive to us, especially during our...

Jul 2020
(0)
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Director

The system is pretty easy for building and modifying what we need. There is a tracking application...

Jul 2020
(0)
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Director

The reporting functionality is not great; it is still really hard to run reports on turnaround...

Jul 2020
(0)
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Director

We have changed the scanners that we utilize for the system several times. We are on a good scanning...

Jul 2020
(0)
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Director

Grifols needs to focus more on training. There should be modules for new users. As we onboard new...

Jul 2020
(0)
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Director

I like Grifols. They are great to work with, and the system is great. My complaint is that we have...

Jul 2020
(0)
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Director

The Grifols system does a good job with compounding. It is comforting that we are making compounds...

Jul 2020
(0)
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Director

We made a big push to move to a product that did barcode scanning. Grifols definitely helped us...

Jul 2020
(0)
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Director

We go from PharmacyKeeper Verification into our EMR. If a medication is delivered to the unit, we...

Jul 2020
(0)
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Manager

When we reach out to the vendor, they are pretty responsive; they respond very quickly. And they...

Jun 2020
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The system is definitely meeting our needs for our legal compounding requirements. The system has...

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Manager

Grifols has been very supportive during the COVID-19 crisis, but we haven't needed any support. We...

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Manager

Like all software systems, PharmacyKeeper Verification has its problems, but the system does what it...

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Manager

We don't feel like Grifols charges for every little thing. When we reach out for support, we aren't...

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Manager

The implementation process was quite painful, but that was before Grifols took over. I am not sure...

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Manager

When the vendor sent people to train us, I thought the trainers were really good, but one of our...

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Manager

We have some integration issues that could be fixed easily but would require quite a bit of time...

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Manager

We have decided that each facility in our system is unique and can create their own formulary, but...

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Manager

We have issues when the vendor updates the NDC from time to time. That can create glitches in our...

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Manager

We haven't heard anything from the vendor about next steps. The vendor has made improvements to the...

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Manager

The product is really good at tracking compounds. It tracks them across the entire system from the...

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Manager

The way the product generates reports is cumbersome. I can't pull the kind of reports I want or...

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Manager

PharmacyKeeper Verification is good at keeping records. I really like the images of sterile...

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Manager

Grifols needs to step up their implementations. I had to redo all of the work that was initially...

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Manager

Grifols is very supportive when we contact them. They are always nice when they get back to us.

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Manager

We elected to do something a bit different with PharmacyKeeper Verification in that we have a parent...

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Manager

We tell the vendor how we want the system integrated, and that gets put on our schedule. The vendor...

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Manager

PharmacyKeeper Verification is a program that has everything I need, and that is really amazing. If...

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Manager

The system is meeting all of our needs, but there is room for improvement in the verification module...

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Manager

The system is so easy to use. It is really intuitive. We can build it how we want to, so I built it...

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Manager

The vendor does an excellent job of supporting us. I can call my project manager at any time, and...

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Manager

I have met with some of the vendor’s executives several times. The executives are very involved, and...

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Manager

The system does a very good job of driving tangible outcomes. I can change the system according to...

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Manager

The system is very affordable compared to other systems that offer similar services.

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Manager

My satisfaction won’t go down because we are too far into our work with the vendor. At this point,...

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Manager

I would recommend the program to anyone who is looking to standardize operations and to ensure...

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Manager

The vendor has put together a very good product, and one of the best things they have done is engage...

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Manager

A few years ago, I was looking for a program that let me insert my compliance program...

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Manager

We haven’t really called upon the vendor for any additional support beyond the norm during the...

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Manager

The vendor doesn’t nickel-and-dime us. We pay our subscription fee, and there isn’t a limitation on...

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Manager

Our implementation would have been better if we had more on-site days. The vendor came on-site...

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Manager

I didn’t realize how much up-front work was going to be required to get the interface working...

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