PharmacyKeeper Verification Comments

 

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Current Time Inside Cache Tag Helper: 11/27/2020 10:09:42 PM and Model.EvProductId = 80362

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User Commentary

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VP/Other Executive

ROI / Cost (care and feeding)

We like PharmacyKeeper Verification. We used to have another system, but we were able to save money...

Nov 2020
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Manager

Functionality and Upgrades

We did have an error occur once. It wasn't with the product itself, but there was a situation...

Nov 2020
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Manager

Service and Support

The service for PharmacyKeeper Verification has been alright. I haven't had too many issues with...

Nov 2020
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Manager

Other Observations & Comments

Whether PharmacyKeeper Verification is part of our long-term plans is really up to what the health...

Nov 2020
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Manager

Interfacing and Integration

If the decision were up to me, I would buy PharmacyKeeper Verification again. Honestly, if we can...

Nov 2020
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Manager

Implementation and Training

In terms of recent upgrades, Grifols has been good. Things have taken a little bit to get used to,...

Nov 2020
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Manager

Functionality and Upgrades

The current functionality of PharmacyKeeper Verification is doing fine right now. The product is...

Nov 2020
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Director

Functionality and Upgrades

Grifols has helped us consolidate our monthly USP requirements, but there are absolutely...

Oct 2020
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Director

Implementation and Training

Grifols was great throughout the implementation process. The team members are very friendly and...

Oct 2020
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Manager

Service and Support

There has been no real change in Grifols’ level of service, so things have been pretty good. The...

Aug 2020
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Manager

Lessons Learned

At the time that we purchased the product, I would have bought it again. But now, I wouldn’t buy it...

Aug 2020
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Manager

Functionality and Upgrades

I don’t know that the product has evolved at all. It is basically the same product that we started...

Aug 2020
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Manager

Service and Support

The timing of how the vendor’s monthly and quarterly activities are broken down can sometimes be a...

Jul 2020
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Manager

Functionality and Upgrades

The software has been helpful in keeping us organized and compliant during the COVID-19 crisis. We...

Jul 2020
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Manager

Functionality and Upgrades

PharmacyKeeper Verification has a very nice-looking user interface. It is a very customizable...

Jul 2020
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Manager

Service and Support

The company has been fairly responsive to our feedback. Any time we have had problems or issues,...

Jul 2020
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Manager

Functionality and Upgrades

Parts of the user interface are kind of clunky, and they aren’t very intuitive in terms of how we...

Jul 2020
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Manager

Functionality and Upgrades

The activities disappear when they aren’t done. So if a task doesn’t get done on a given day, it...

Jul 2020
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Manager

Other Observations & Comments

Not all of the reports work, though that aspect has gotten better. Some of the reports were being...

Jul 2020
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Director

Service and Support

Grifols has been very helpful. We needed help changing some reporting and tabs, and we were able to...

Jul 2020
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Director

Service and Support

Grifols is simple to work with. They have provided service throughout the process, including during...

Jul 2020
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Manager

Functionality and Upgrades

The system sometimes freezes up, but every computer freezes up occasionally, especially if it is...

Jul 2020
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Manager

Other Observations & Comments

We had some issues with the system that we had to get fixed. We finally got the issues fixed, but I...

Jul 2020
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Manager

Service and Support

Grifols keeps their promises. The vendor is very helpful. They upgrade the system, and they don’t...

Jul 2020
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Manager

Functionality and Upgrades

The system works once we get our formulary information into it. Grifols asked for formulary...

Jul 2020
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Manager

Implementation and Training

In terms of training, we want the vendor to have someone on hand to show us how to do certain...

Jul 2020
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Manager

Service and Support

Grifols’ customer support is excellent whenever we call. I can reach out to a few individuals. When...

Jul 2020
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Director

Functionality and Upgrades

Grifols provides great service. Before going with their product, we tested other products, but we...

Jul 2020
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Director

Service and Support

Whenever we need something, Grifols is very helpful. When we reach out, they find ways to tackle our...

Jul 2020
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Director

Service and Support

Grifols is proactive about delivering reports. It is very nice that they provide me with a report...

Jul 2020
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Director

Other Observations & Comments

I suppose the only drawback is that we don't always know whether Grifols has implemented new...

Jul 2020
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Director

Service and Support

Things have been fine with Grifols. They have supported us. We have been able to call, ask...

Jul 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Grifols avoids charging for every little thing since we have a flat fee. I don't know what else I...

Jul 2020
 Helpful

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Director

Other Observations & Comments

The system doesn't interface with the dispensing system, but that is as much an issue with our...

Jul 2020
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Director

Functionality and Upgrades

The product helps us do safer work, and it does what we expect it to do. We can't go back and edit...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

PharmacyKeeper Verification is a solid system. I like how intuitive it is for the end user. It is...

Jul 2020
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Director

Service and Support

Grifols' support is very good. The support people were responsive to us, especially during our...

Jul 2020
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Director

Implementation and Training

The system is pretty easy for building and modifying what we need. There is a tracking application...

Jul 2020
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Director

Other Observations & Comments

The reporting functionality is not great; it is still really hard to run reports on turnaround...

Jul 2020
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Director

Functionality and Upgrades

We have changed the scanners that we utilize for the system several times. We are on a good scanning...

Jul 2020
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Director

Implementation and Training

Grifols needs to focus more on training. There should be modules for new users. As we onboard new...

Jul 2020
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Director

Service and Support

I like Grifols. They are great to work with, and the system is great. My complaint is that we have...

Jul 2020
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Director

Functionality and Upgrades

The Grifols system does a good job with compounding. It is comforting that we are making compounds...

Jul 2020
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Director

Functionality and Upgrades

We made a big push to move to a product that did barcode scanning. Grifols definitely helped us...

Jul 2020
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Director

Other Observations & Comments

We go from PharmacyKeeper Verification into our EMR. If a medication is delivered to the unit, we...

Jul 2020
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Manager

Relationship

When we reach out to the vendor, they are pretty responsive; they respond very quickly. And they...

Jun 2020
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Manager

Functionality and Upgrades

The system is definitely meeting our needs for our legal compounding requirements. The system has...

Jun 2020
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Manager

Other Observations & Comments

Grifols has been very supportive during the COVID-19 crisis, but we haven't needed any support. We...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

Like all software systems, PharmacyKeeper Verification has its problems, but the system does what it...

Jun 2020
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Manager

ROI / Cost (care and feeding)

We don't feel like Grifols charges for every little thing. When we reach out for support, we aren't...

Jun 2020
 Helpful

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Manager

Other Observations & Comments

The implementation process was quite painful, but that was before Grifols took over. I am not sure...

Jun 2020
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Manager

Other Observations & Comments

When the vendor sent people to train us, I thought the trainers were really good, but one of our...

Jun 2020
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Manager

Interfacing and Integration

We have some integration issues that could be fixed easily but would require quite a bit of time...

Jun 2020
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Manager

Technology

We have decided that each facility in our system is unique and can create their own formulary, but...

Jun 2020
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Manager

Functionality and Upgrades

We have issues when the vendor updates the NDC from time to time. That can create glitches in our...

Jun 2020
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Manager

Other Observations & Comments

We haven't heard anything from the vendor about next steps. The vendor has made improvements to the...

Jun 2020
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Manager

Functionality and Upgrades

The product is really good at tracking compounds. It tracks them across the entire system from the...

Jun 2020
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Manager

Functionality and Upgrades

The way the product generates reports is cumbersome. I can't pull the kind of reports I want or...

Jun 2020
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Manager

Functionality and Upgrades

PharmacyKeeper Verification is good at keeping records. I really like the images of sterile...

Jun 2020
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Manager

Implementation and Training

Grifols needs to step up their implementations. I had to redo all of the work that was initially...

Jun 2020
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Manager

Relationship

Grifols is very supportive when we contact them. They are always nice when they get back to us.

Jun 2020
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Manager

Functionality and Upgrades

We elected to do something a bit different with PharmacyKeeper Verification in that we have a parent...

Jun 2020
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Manager

Relationship

We tell the vendor how we want the system integrated, and that gets put on our schedule. The vendor...

Jun 2020
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Manager

Functionality and Upgrades

PharmacyKeeper Verification is a program that has everything I need, and that is really amazing. If...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The system is meeting all of our needs, but there is room for improvement in the verification module...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The system is so easy to use. It is really intuitive. We can build it how we want to, so I built it...

Jun 2020
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Manager

Service and Support

The vendor does an excellent job of supporting us. I can call my project manager at any time, and...

Jun 2020
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Manager

Relationship

I have met with some of the vendor’s executives several times. The executives are very involved, and...

Jun 2020
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Manager

Functionality and Upgrades

The system does a very good job of driving tangible outcomes. I can change the system according to...

Jun 2020
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Manager

ROI / Cost (care and feeding)

The system is very affordable compared to other systems that offer similar services.

Jun 2020
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Manager

Future Outlook

My satisfaction won’t go down because we are too far into our work with the vendor. At this point,...

Jun 2020
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Manager

Functionality and Upgrades

I would recommend the program to anyone who is looking to standardize operations and to ensure...

Jun 2020
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Manager

Relationship

The vendor has put together a very good product, and one of the best things they have done is engage...

Jun 2020
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Manager

Win/Loss - Why they were selected (by current clients)

A few years ago, I was looking for a program that let me insert my compliance program...

Jun 2020
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Manager

Service and Support

We haven’t really called upon the vendor for any additional support beyond the norm during the...

Jun 2020
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Manager

ROI / Cost (care and feeding)

The vendor doesn’t nickel-and-dime us. We pay our subscription fee, and there isn’t a limitation on...

Jun 2020
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Manager

Implementation and Training

Our implementation would have been better if we had more on-site days. The vendor came on-site...

Jun 2020
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Manager

Service and Support

I didn’t realize how much up-front work was going to be required to get the interface working...

Jun 2020
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Director

Other Observations & Comments

There have been some growing pains since the product was acquired by Grifols. There are some...

May 2020
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Director

Relationship

I feel very fortunate because I have been able to develop a really good relationship with Grifols,...

May 2020
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Director

Service and Support

Grifols has done a really good job of showing that they have a shared interest in our outcomes and...

May 2020
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Director

Service and Support

During the COVID-19 crisis, the vendor has provided some software enhancements. I don't think we...

Apr 2020
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Director

ROI / Cost (care and feeding)

The vendor doesn't nickel-and-dime us. Their updates are included in the cost. When we want new...

Apr 2020