Guidehouse (formerly Navigant) Outsourced Coding
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Subject Expert
Mac Boyter
Research Director
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User Commentary
The firm's performance is good and solid. We audit the firm, and they are doing a great job of...
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The firm is responsive and really good to work with. When we need something, they start working on...
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We went back and forth with Guidehouse about a certain charge, but they came around. They are pretty...
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A strength of Guidehouse is that they are offshore, so we come in, and the work is done because...
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I would like a little more productivity in the productivity measure for the firm's clients....
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Guidehouse was always been very amenable to us and was able to work with us on an ad hoc basis. I...
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We have a really good working rapport with our contact within Guidehouse. However, the contract that...
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I like our work group that we have from Guidehouse, and I like the in-the-weed managers that I deal...
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Guidehouse is excellent. If we have any questions about something we see, we email Guidehouse, and...
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Guidehouse has a good turnaround. I have no complaints about them at all. They do an excellent job....
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Every time I have had a question or concern or have needed to go a level higher, Guidehouse has been...
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Guidehouse is reliable, and that is a big thing because we had companies or people in the past who...
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I can call up Guidehouse’s support people, and they will work to resolve whatever issue I have right...
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I am extremely happy with Guidehouse. We have challenged them only because our providers have asked...
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Guidehouse's productivity is great. We have thrown a lot at them, and they are just starting to get...
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We are really pleased with Guidehouse's management. There is open communication. If I have a...
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Typically, Guidehouse gives us coding scorecards. We meet with Guidehouse regularly, and they have...
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We do things a little differently than other organizations do, so the firm’s quality audits on their...
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Guidehouse has been better than other firms we have had. We have a lot of engagement with...
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There is a little bit of a delay in getting coders from Guidehouse. The firm has their onboarding...
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Guidehouse is doing a great job with coding. If we were at our normal volumes, Guidehouse would...
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Things are going well with Guidehouse. We have a positive relationship. There have been a couple of...
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The coding quality is very, very good. Based on feedback that I have received from providers and...
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Normally, I would say that I love working with Guidehouse management. But right now, the number of...
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Guidehouse has a great team with good people, and they really do want to do the right thing. I would...
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The people from Guidehouse are super engaged. They are available at all times. They are very...
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I would suggest that Guidehouse find a solid strategy on daily monitoring and how a coder is...
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We have a very high accuracy standard, and Guidehouse meets that standard. We perform regular audits...
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We have some services from Guidehouse that are performed in India, and the COVID-19 restrictions...
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I would be very surprised if we changed vendor partners in the outsourced coding space. Obviously,...
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I think we are getting our money's worth from Guidehouse, but we could always do better. We could...
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Guidehouse is great to work with and very responsive. They have some knowledgeable managers that...
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I love Guidehouse’s flexibility and problem-solving. They are prompt at addressing things. If our...
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Guidehouse has really great communication. When they see something that is out of the norm, they let...
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We need a lot of reeducation, additional phone calls, conference calls, and new staff. Those things...
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The firm’s quality team handles the reviews, audits, and education for the coders, and the quality...
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In terms of the strength of the partnership, the firm tries. We just haven't succeeded. I can give...
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We are having ongoing discussions with Guidehouse, and we have recurring calls. So as we are rolling...
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Productivity is not quite what it should be. We are trying to get the quality down before we get the...
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In AR coding, we will take care of the procedures instead of the coders actually doing the procedure...
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In the past, we have worked very well with Guidehouse. We haven’t had any problems when we have...
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When I email Guidehouse or they email me, we work well and get the situation taken care of in a...
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With Guidehouse being offshore, there is a time difference. That is the only issue. It is something...
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I wanted to make sure that we had an auditing program that could withstand any kind of scrutiny that...
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We have a really good relationship with the people from the firm. Initially, I wanted Navigant to...
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When we get the reports from the auditors, we feel like Navigant is very professional. The firm is...
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When it comes to the work that the firm does for us, I know very little about coding. When I speak...
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The firm’s people are very responsive. If I ever have any questions, Navigant responds in less than...
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