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Guidehouse (formerly Navigant) Outsourced Coding Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Sales and Contracting
Our contract with Guidehouse covers a lot. It includes education and additional projects, so they...
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Director
Relationship
Guidehouse is very professional and friendly. They are a good partner, and they want to do what is...
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Director
Project Results
We are going to go live with a new system, and Guidehouse has been with us every step of the way....
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Director
Tools and Methodology
Guidehouse is awesome. They are a really good company to partner with. They are very professional,...
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Director
Project Results
Guidehouse's coding accuracy has been good so far. They earned their credibility, and they are doing...
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Director
Tools and Methodology
Guidehouse is productive. In the beginning, they were a bit slower because they needed to get to...
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Manager
Relationship
Guidehouse takes care of everything we give them. The people that Guidehouse has assigned to us have...
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Manager
ROI and Cost
Guidehouse gives us a pretty good rate. We investigated a lot of services, and we picked Guidehouse...
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Manager
Relationship
I am pretty happy with Guidehouse. They do a good job of communicating with us. There are people I...
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Manager
Other Observations
There are some logistics to figure out when working with people remotely. We still have a few...
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Director
Relationship
We have had a long-standing relationship with our representative. That person has been around...
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Director
Tools and Methodology
The vendor's qualities have always been good, and they have a pretty robust audit process on their...
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Director
Tools and Methodology
The vendor does exceedingly well with customer service. We have known the vendor forever, and they...
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VP/Other Executive
Project Results
We are using the vendor's offshore services because they are cheap. Economically, we can't beat...
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VP/Other Executive
People and Knowledge
We had some people who pushed back a little when we told them to try Guidehouse. Those people...
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VP/Other Executive
Tools and Methodology
In the coding field, we have to query. We can't always just code a record. We have to ask doctors...
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VP/Other Executive
Relationship
The people we work with at Guidehouse are very responsive and honest. When COVID-19 hit our offshore...
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Director
Relationship
We have frequent meetings with Guidehouse, and we get continual emails and updates about...
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Director
Relationship
Our partnership with the vendor is extremly strong. Our process with the vendor is cinched down...
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VP/Other Executive
Tools and Methodology
One thing that has changed because of COVID-19 is the ability for our providers to have visits via...
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VP/Other Executive
Relationship
What I like about Guidehouse is their flexibility. They work as partners with us. They don't feel...
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VP/Other Executive
Project Results
Guidehouse does good, quality work. I have an expert coder internally who does audits on their work...
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VP/Other Executive
Tools and Methodology
One of the strengths that Guidehouse has is their ability to be flexible in how they offer their...
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Director
Relationship
COVID-19 didn’t impact anything with the vendor. They were early to get us coders quickly, and we...
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Director
People and Knowledge
The vendor has provided some really good coders, and we have really appreciated that. The interview...
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Director
Relationship
Guidehouse really works on developing a relationship as a partner. They want feedback if they are...
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Director
Project Results
Guidehouse does a good service. From a quality perspective, they are meeting 95% or greater. That is...
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Director
Tools and Methodology
Guidehouse is good, but nobody is perfect. We find an error occasionally in the audit, but...
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Manager
Tools and Methodology
The vendor's coders use a certain program that gives me their accuracy reports every month. I...
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Manager
Tools and Methodology
The vendor's coding quality has been excellent for the last few years. We send them work, and they...
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Manager
Tools and Methodology
Navigant has a reporting tool called Vital Stats. Clients are supposedly trained during the...
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Manager
Tools and Methodology
Navigant uses Vital Stats to export data to clients on a certain day every month. Vital Stats is a...
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Manager
Tools and Methodology
Navigant is really good at telling us when they run into issues so that we can jump in and prevent...
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Manager
Tools and Methodology
Coding items go into a work queue, and the coders work from that list. Navigant has certified coding...
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Manager
Other Observations
I would like to see more charts covered. I would also like to get some recommendations on high-level...
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Director
Project Results
Guidehouse probably met all of our expectations. I would rate them very high for productivity. We...
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Director
ROI and Cost
I would rate Guidehouse slightly lower in terms of their ability to manage the coders. Whenever I...
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Manager
Relationship
We have had a very good relationship with the vendor so far. Whenever we have reached out, they have...
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Manager
People and Knowledge
The vendor's biggest strength is that they can provide coders on really short notice. The vendor is...
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Manager
Relationship
We didn't interact with the vendor much during the COVID-19 crisis because our volume disappeared....
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