Guidehouse Outsourced Coding Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Services
Guidehouse is very supportive in working with us whenever there is a need for their associates to...
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Loyalty, Services
We would hire our Guidehouse consultant in a heartbeat if we had the ethics to steal them. They are...
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Relationship, Services
Guidehouse does a quality check. They may have a few more cases than our other firm performs, but I...
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Relationship, Services
Guidehouse manages the work and the staff well, including their offshore coding services.
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Services
Guidehouse agreed to work within our Epic system and not their own system, and that is very...
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Value
I think that we could certainly have found similar resources at a better price point than what we...
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Relationship
Some of the resources we got from Guidehouse were pretty strong, but some others weren’t really strong....
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Relationship
I have no qualms with Guidehouse. I give them stellar reviews. I regularly communicate with the...
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Relationship
Guidehouse exceeds our expectations. Anytime we need them to change a chart type, they are very...
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Relationship, Services
We would like for Guidehouse to keep growing and improving their tools with more functionality. They...
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Relationship
I always call Guidehouse a boutique firm of patient coding outsourcing because they have an amazing,...
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Relationship, Services, Value
Guidehouse’s coders have significantly better coding accuracy than those from other firms. In...
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Relationship
Guidehouse is very picky about who they bring to us as potential candidates. They are cognizant of...
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Relationship
At times, I get excuses from Guidehouse about why someone isn't meeting productivity standards....
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Relationship
We want Guidehouse to have the weekly schedule submitted to us in a timely manner. It is bothersome...
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Relationship
I have had a great experience with Guidehouse’s offshore resources. Their coding work is great, and...
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Services, Value
In certain areas, Guidehouse doesn’t provide overtime hours like other firms do. We used to have...
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Value
Guidehouse is less expensive than some of our other firms, and they provide a much better coding...
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Services
There have been a few times when we have had to request reminders of certain things, such as...
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Relationship
If there is ever an issue with Guidehouse where I feel like something isn't being resolved or isn't...
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Relationship, Operations
The firm should improve the out-of-state coder education.
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Relationship
The senior-level and middle-level management teams and coders are professional and follow up...
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Relationship
The firm is professional. They are great to work with.
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Relationship, Operations
Guidehouse brought to the table a lot of the stuff that even my in-house coders did not have...
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Relationship, Services
I would run reporting out of our EHR and send it to Guidehouse, and they would literally complete it...
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Loyalty
Guidehouse had been with our organization for quite a while. We recently outsourced things to a...
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Relationship, Operations
I would absolutely use Guidehouse again. They are really easy to get along with when it comes to...
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Relationship
Guidehouse does great quality work. Guidehouse consistently exceeds expectations and provides...
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Relationship
Guidehouse's reputation within our company is strong, and they are trusted by my superiors....
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Relationship, Services
I am confident about Guidehouse’s audit for groups of our size. When I have any type of questioning...
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Relationship
Guidehouse does quality assurance. I also audit them annually to make sure they do the appropriate...
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Relationship, Value
My team's entire budget goes toward hiring the Guidehouse team, and that is money well spent. We...
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Relationship
Guidehouse responds quickly to any queries and accommodates our needs effectively. During an audit...
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Services
The only downfall I have with Guidehouse is that we are trying to improve physician reporting and...
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Relationship, Services
Guidehouse’s coding is pretty accurate. When we have some outliers, we basically communicate through...
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Relationship, Services
Guidehouse has been very on point with productivity despite some issues our organization has had....
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Relationship
I have never had a problem with the consultants. I grade hard because I think things can always...
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Relationship
Guidehouse has exceeded my expectations because they are really good in terms of customer service....
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