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Guidehouse (formerly Navigant) Outsourced Coding
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Subject Expert
Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Director

I wanted to make sure that we had an auditing program that could withstand any kind of scrutiny that...

Sep 2021
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Director

We have a really good relationship with the people from the firm. Initially, I wanted Navigant to...

Sep 2021
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(0)
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Director

When we get the reports from the auditors, we feel like Navigant is very professional. The firm is...

Sep 2021
||
(0)
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Director

When it comes to the work that the firm does for us, I know very little about coding. When I speak...

Sep 2021
||
(0)
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Director

The firm’s people are very responsive. If I ever have any questions, Navigant responds in less than...

Sep 2021
||
(0)
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Manager

What sets Navigant apart is the rate, especially for outpatient things. It is reasonable.

May 2021
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(0)
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Manager

Sometimes, there is a language barrier with Guidehouse, and we have to present the information...

May 2021
||
(0)
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Manager

Guidehouse is very proactive in terms of making sure that they are meeting our needs. They let us...

May 2021
||
(0)
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Director

Our contract with Guidehouse covers a lot. It includes education and additional projects, so they...

Jan 2021
||
(0)
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Director

Guidehouse is very professional and friendly. They are a good partner, and they want to do what is...

Jan 2021
||
(0)
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Director

We are going to go live with a new system, and Guidehouse has been with us every step of the way....

Jan 2021
||
(0)
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Director

Guidehouse is awesome. They are a really good company to partner with. They are very professional,...

Jan 2021
||
(0)
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Director

Guidehouse's coding accuracy has been good so far. They earned their credibility, and they are doing...

Jan 2021
||
(0)
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Director

Guidehouse is productive. In the beginning, they were a bit slower because they needed to get to...

Jan 2021
||
(0)
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Manager

Guidehouse takes care of everything we give them. The people that Guidehouse has assigned to us have...

Jan 2021
||
(0)
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Manager

Guidehouse gives us a pretty good rate. We investigated a lot of services, and we picked Guidehouse...

Jan 2021
||
(0)
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Manager

I am pretty happy with Guidehouse. They do a good job of communicating with us. There are people I...

Jan 2021
||
(0)
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Manager

There are some logistics to figure out when working with people remotely. We still have a few...

Jan 2021
||
(0)
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Director

We have had a long-standing relationship with our representative. That person has been around...

Jan 2021
||
(0)
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Director

The vendor's qualities have always been good, and they have a pretty robust audit process on their...

Jan 2021
||
(0)
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Director

The vendor does exceedingly well with customer service. We have known the vendor forever, and they...

Jan 2021
||
(0)
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VP/Other Executive

We are using the vendor's offshore services because they are cheap. Economically, we can't beat...

Jan 2021
||
(0)
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VP/Other Executive

We had some people who pushed back a little when we told them to try Guidehouse. Those people...

Jan 2021
||
(0)
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VP/Other Executive

In the coding field, we have to query. We can't always just code a record. We have to ask doctors...

Jan 2021
||
(0)
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VP/Other Executive

The people we work with at Guidehouse are very responsive and honest. When COVID-19 hit our offshore...

Jan 2021
||
(0)
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Director

We have frequent meetings with Guidehouse, and we get continual emails and updates about...

Jan 2021
||
(0)
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Director

Our partnership with the vendor is extremly strong. Our process with the vendor is cinched down...

Jan 2021
||
(0)
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VP/Other Executive

One thing that has changed because of COVID-19 is the ability for our providers to have visits via...

Jan 2021
||
(0)
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VP/Other Executive

What I like about Guidehouse is their flexibility. They work as partners with us. They don't feel...

Jan 2021
||
(0)
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VP/Other Executive

Guidehouse does good, quality work. I have an expert coder internally who does audits on their work...

Jan 2021
||
(0)
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VP/Other Executive

One of the strengths that Guidehouse has is their ability to be flexible in how they offer their...

Jan 2021
||
(0)
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Director

COVID-19 didn’t impact anything with the vendor. They were early to get us coders quickly, and we...

Jan 2021
||
(0)
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Director

The vendor has provided some really good coders, and we have really appreciated that. The interview...

Jan 2021
||
(0)
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Director

Guidehouse really works on developing a relationship as a partner. They want feedback if they are...

Dec 2020
||
(0)
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Director

Guidehouse does a good service. From a quality perspective, they are meeting 95% or greater. That is...

Dec 2020
||
(0)
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Director

Guidehouse is good, but nobody is perfect. We find an error occasionally in the audit, but...

Dec 2020
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(0)
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Manager

The vendor's coders use a certain program that gives me their accuracy reports every month. I...

Dec 2020
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(0)
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Manager

The vendor's coding quality has been excellent for the last few years. We send them work, and they...

Dec 2020
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(0)
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Manager

Navigant has a reporting tool called Vital Stats. Clients are supposedly trained during the...

Dec 2020
||
(0)
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Manager

Navigant uses Vital Stats to export data to clients on a certain day every month. Vital Stats is a...

Dec 2020
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(0)
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Manager

Navigant is really good at telling us when they run into issues so that we can jump in and prevent...

Dec 2020
||
(0)
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Manager

Coding items go into a work queue, and the coders work from that list. Navigant has certified coding...

Dec 2020
||
(0)
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Manager

I would like to see more charts covered. I would also like to get some recommendations on high-level...

Dec 2020
||
(0)
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Director

Guidehouse probably met all of our expectations. I would rate them very high for productivity. We...

Nov 2020
||
(0)
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Director

I would rate Guidehouse slightly lower in terms of their ability to manage the coders. Whenever I...

Nov 2020
||
(0)
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