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ADS Costing Commentary
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Subject Expert
Mark Allphin
VP of Engagement
KLAS VP of Engagement - Mark Allphin
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

We have held such a long relationship with Harris Affinity partly because they have given me no...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

Harris Affinity's customer service people are always very helpful if we do have issues. We know our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I'm happy with ADS Costing. I have no complaints. ADS Costing is an incredibly important tool. From...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We're adding another component. We always just had the hospital information in ADS Costing. When we...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

I think I'm getting my money's worth. I don't know what competitors out there are charging, so I...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Harris Affinity is always reaching out. I probably don't talk to them as much as I could or should,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

One of the things that sets Harris Affinity apart is full transparency on pricing. They aren't...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

One huge strength of ADS Costing is that we have the ability to build multiple cost models. We have...

Comment Tone Positive
Pillars Culture, Product
Evaluation Unrated

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Analyst/Coordinator

I have worked with ADS Costing in different settings for many years now. When I was first introduced...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

We just went through an upgrade, and there was supposed to be a couple of phases of payments, but...

Comment Tone Negative
Pillars Culture, Operations
Evaluation Unrated

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Manager

We have a lot of contracts at our hospital for things like medical direction on call. Those costs...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The product cost is below the market rate. We get the same advantages with ADS Costing that we get...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

We are no longer going to use ADS Costing. One reason is Harris Affinity’s support. The support...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

ADS Costing doesn’t have user-friendly dashboards. It doesn't have data automation. Also, the cost...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Director

I don't want to discount the fact that we used ADS Costing for years, so it was kind of a workhorse....

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Director

ADS Costing's performance has declined since it moved to the cloud. The current cloud setup hasn’t...

Comment Tone Negative
Pillars Product, Value
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Manager

We are a fairly large and complex client for Harris Affinity. In some instances, Harris Affinity’s...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Harris Affinity is a great group, and they offer personalized solutions. They are very flexible when...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I know that Harris Affinity is releasing an upgrade for the platform. However, I am going to hold...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

Harris Affinity's customer service is one of the things that I really like about them. When my staff...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I believe that Harris Affinity's idea for down the road is to get into more AI-assisted help, like a...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

We recently changed some things with ADS Costing, and there were some struggles with our...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Harris Affinity never offers any kind of refresher training classes or anything. That has been my...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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