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ADS Costing Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Loyalty

We are not replacing ADS Costing. We might change the platform that it is on, but we are still going...

Apr 2025
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Director

Relationship

When I first started using ADS Costing, Harris Affinity’s customer service was not as good as I...

Apr 2025
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Director

Culture, Value

We have a contract with Harris Affinity. They don't charge us for anything unless we ask them for...

Apr 2025
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Director

Culture, Loyalty, Value

ADS Costing works as promoted. Otherwise, we wouldn’t stay with Harris Affinity. There are some...

Apr 2025
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Director

Culture, Relationship

I have never talked to an executive at Harris Affinity. I have never talked with anyone other than...

Apr 2025
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Director

Relationship, Operations

ADS Costing does what it is supposed to. I don't know what other enhancements might be out there. We...

Apr 2025
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Manager

Product

ADS Costing is fairly easy to use once we get familiar with it. It is laid out pretty well. It is...

Apr 2025
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Manager

Operations, Product

The reporting in ADS Costing could be improved. The web analytics piece is difficult, but ADS...

Apr 2025
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Manager

Relationship

So far, Harris Affinity has kept their promises. I don't really deal with the executives much, but...

Apr 2025
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Manager

Loyalty

We are doing a system integration, so we will be moving away from ADS Costing. It seems there are...

Mar 2025
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Manager

Value

ADS Costing has been kind of stagnant for a while. It just seems to take us a long time to update...

Mar 2025
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Manager

Product

ADS Costing is pretty user friendly, It does have a pretty good standard reporting section, and we...

Mar 2025
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Director

Culture

One of the major strengths of ADS Costing is that, unlike other vendors, Harris Affinity has a known...

Jan 2025
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Director

Product

Some of the functionality with how we load the data into ADS Costing gives us huge flexibility to...

Jan 2025
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Director

Culture, Relationship

If I submit a support issue, and it takes more than a day to be dealt with, I can usually pick up...

Oct 2024
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Director

Loyalty, Relationship

Harris Affinity has lost their consulting base, so it really isn't there any longer. Harris Affinity...

Oct 2024
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Director

Product

One of ADS Costing’s biggest strengths is its longevity. It is an old architecture, but it is a...

Oct 2024
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Director

Culture, Product

Harris Affinity needs to expand into more revenue cycle functionality, like claims data. A patient...

Oct 2024
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Analyst/Coordinator

Loyalty, Value

We are in the process of looking at other solutions to meet our current organizational needs. One of...

Sep 2024
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Analyst/Coordinator

Relationship, Product

I definitely think the product currently meets our needs, but it is not a market leader. The vendor...

Sep 2024
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Director

Loyalty

In 12 months from now, I hope my overall satisfaction will be higher. Harris Affinity needs to...

Apr 2024
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Director

Operations, Product

To make ADS Costing easier to use, some training or documentation would be good. We would like a...

Apr 2024
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Director

Relationship, Product

I would like to see enhanced support from Harris Affinity in reporting all of the things that happen...

Apr 2024
||
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Director

Culture, Product

I think the result of ADS Costing is good, and the processing speed is pretty good. ADS Costing...

Apr 2024
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Director

Relationship

Harris Affinity could focus more on the prework before the build. The vendor should also give us...

Apr 2024
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Director

Relationship

Harris Affinity had a breach last year. I know that happens, and they handled it as well as could be...

Apr 2024
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Director

Product, Value

We still have issues in ADS Costing that we haven't clarified yet. The costing is taking longer to...

Apr 2024
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Director

Operations

When I first started using ADS Costing, Harris Affinity had training programs, and I went to a...

Apr 2024
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Director

Relationship, Operations

We have regular meetings with Harris Affinity to talk about improvements and how the system is...

Apr 2024
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Director

Product

ADS Costing is logical; we can understand what is going on and how this system works. The system is...

Apr 2024
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Director

Operations

The implementation of ADS Costing worked out fine; the vendor did a good job. There were a couple of...

Apr 2024
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Director

Value

ADS Costing has time-based costing and actual costing, which is an inventory and pharmacy system in...

Apr 2024
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Director

Loyalty, Value

There is extra maintenance in ADS Costing, but there are other types of maintenance we have to do in...

Apr 2024
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