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ADS Costing Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Loyalty, Relationship

We are no longer going to use ADS Costing. One reason is Harris Affinity’s support. The support...

Nov 2025
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Director

Loyalty, Value

ADS Costing doesn’t have user-friendly dashboards. It doesn't have data automation. Also, the cost...

Nov 2025
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Director

Loyalty, Value

I don't want to discount the fact that we used ADS Costing for years, so it was kind of a workhorse....

Nov 2025
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Director

Product, Value

ADS Costing's performance has declined since it moved to the cloud. The current cloud setup hasn’t...

Oct 2025
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Manager

Relationship

We are a fairly large and complex client for Harris Affinity. In some instances, Harris Affinity’s...

Sep 2025
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Manager

Relationship

Harris Affinity is a great group, and they offer personalized solutions. They are very flexible when...

Sep 2025
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Director

Operations, Product

I know that Harris Affinity is releasing an upgrade for the platform. However, I am going to hold...

Sep 2025
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Director

Relationship

Harris Affinity's customer service is one of the things that I really like about them. When my staff...

Sep 2025
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Director

Loyalty, Product

I believe that Harris Affinity's idea for down the road is to get into more AI-assisted help, like a...

Sep 2025
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Director

Operations

We recently changed some things with ADS Costing, and there were some struggles with our...

Sep 2025
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Director

Operations

Harris Affinity never offers any kind of refresher training classes or anything. That has been my...

Sep 2025
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Director

Relationship

The vendor has some folks who have been in support for a long time that we know by first name, so...

Aug 2025
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Director

Loyalty, Product

One of the items the vendor added years ago was a great ad hoc reporting tool. That is not to say...

Aug 2025
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Director

Loyalty, Product

If we can configure the product in ways to keep my executives happy, then it is doing what it needs...

Aug 2025
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Director

Culture

ADS Costing does what it is supposed to. People don't know what they don't know, and different CFOs...

Aug 2025
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Director

Operations

It has been a while since we have done any significant upgrades, but I have never had any issues. We...

Aug 2025
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Director

Product

ADS Costing has many tools to slice the patient information. We have a certain EMR, so we have...

Aug 2025
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Director

Value

Generally, the vendor avoids charging for every little thing. We haven't had too many things over...

Aug 2025
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Analyst/Coordinator

Loyalty, Value

Harris Affinity had us convert over to activity-based costing a few years ago, and prior to the...

Jul 2025
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Analyst/Coordinator

Relationship

I like Harris Affinity’s support team members. When we open tickets, they are pretty quick and on...

Jul 2025
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Analyst/Coordinator

Operations, Value

The lack of transparency during the implementation process dented our relationship with Harris...

Jul 2025
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Analyst/Coordinator

Relationship

We have representatives from Harris Affinity who help us out if we need it. They definitely have...

Jul 2025
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Analyst/Coordinator

Value

We make ADS Costing work, but it is just not ideal. We manually load our data into ADS Costing at...

Jul 2025
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Director

Product, Value

I would like it if ADS Costing could be more seamless. It requires a lot of clicking into and...

Apr 2025
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Director

Relationship, Product

With ADS Costing, there could be a little more speed in the processes. I would like the vendor to be...

Apr 2025
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Director

Relationship

We have had times when ADS Costing has gone down and the vendor hasn't told us. I would prefer more...

Apr 2025
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Director

Operations

We updated our cost methodology for a subset of our charges. Our implementation was a little delayed...

Apr 2025
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Director

Relationship

I appreciate Harris Affinity's customer service department and how responsive and supportive the...

Apr 2025
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Director

Operations

Harris Affinity could offer more in the way of training for new hires or classes on best practices....

Apr 2025
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Director

Product, Value

ADS Costing is a pretty stable and reliable platform, so when they do upgrades and things like that,...

Apr 2025
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Manager

Product

Harris Affinity needs to find a way to do physician contracting costs and allocate those down by...

Apr 2025
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Manager

Value

Harris Affinity offers a good product at an affordable price compared to their competitors. I like...

Apr 2025
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Manager

Loyalty

The ADS Costing product is not integrated at all with our systems, so we are waiting for our EHR...

Apr 2025
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Manager

Operations

Harris Affinity needs to offer training. They don't really do anything ongoing once we are live with...

Apr 2025
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Director

Loyalty

We are not replacing ADS Costing. We might change the platform that it is on, but we are still going...

Apr 2025
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Director

Relationship

When I first started using ADS Costing, Harris Affinity’s customer service was not as good as I...

Apr 2025
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Director

Culture, Value

We have a contract with Harris Affinity. They don't charge us for anything unless we ask them for...

Apr 2025
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Director

Culture, Loyalty, Value

ADS Costing works as promoted. Otherwise, we wouldn’t stay with Harris Affinity. There are some...

Apr 2025
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Director

Culture, Relationship

I have never talked to an executive at Harris Affinity. I have never talked with anyone other than...

Apr 2025
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Director

Relationship, Operations

ADS Costing does what it is supposed to. I don't know what other enhancements might be out there. We...

Apr 2025
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Manager

Product

ADS Costing is fairly easy to use once we get familiar with it. It is laid out pretty well. It is...

Apr 2025
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Manager

Operations, Product

The reporting in ADS Costing could be improved. The web analytics piece is difficult, but ADS...

Apr 2025
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Manager

Relationship

So far, Harris Affinity has kept their promises. I don't really deal with the executives much, but...

Apr 2025
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Manager

Loyalty

We are doing a system integration, so we will be moving away from ADS Costing. It seems there are...

Mar 2025
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Manager

Value

ADS Costing has been kind of stagnant for a while. It just seems to take us a long time to update...

Mar 2025
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Manager

Product

ADS Costing is pretty user friendly, It does have a pretty good standard reporting section, and we...

Mar 2025
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Director

Culture

One of the major strengths of ADS Costing is that, unlike other vendors, Harris Affinity has a known...

Jan 2025
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(0)
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Director

Product

Some of the functionality with how we load the data into ADS Costing gives us huge flexibility to...

Jan 2025
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