ADS Costing Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Product, Value

The product can be explained to anybody. A monkey could use it. The functionality has not changed a...

Nov 2023
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Director

Value

The vendor sells a big talk about A, B, and C costing. Then when the system gets implemented, the...

Nov 2023
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Analyst/Coordinator

Loyalty, Product

The core tool has been around since the late '80s. In the history of the product, it has changed...

Nov 2023
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Analyst/Coordinator

Product, Value

I have been doing cost accounting for decades, and I have spent much of that time specifically...

Nov 2023
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Analyst/Coordinator

Relationship, Product

The formatting of reports needs to be improved in ADS Costing. As of right now, if we have a...

Nov 2023
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Analyst/Coordinator

Relationship

The turnaround time on support depends on what the problem is. Some issues have been going on for...

Nov 2023
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Analyst/Coordinator

Relationship

In the past, we have come across issues that other clients have encountered before, but the vendor...

Nov 2023
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Analyst/Coordinator

Relationship

We only have the tool from Harris Affinity, and the vendor has very knowledgeable people to address...

Nov 2023
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Analyst/Coordinator

Operations

There is not a training program per se with Harris Affinity. Our implementation was done a long time...

Nov 2023
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Analyst/Coordinator

Product

As it relates to reports, ADS Costing is a little wonky and clunky. The canned reports the system...

Nov 2023
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Analyst/Coordinator

Product, Value

I might have an unfair advantage because I have been using the tool for a while, and I understand...

Nov 2023
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Analyst/Coordinator

Loyalty, Product, Value

Some of the modules within ADS Costing are add-ons, and they don't flow very easily from one module...

Nov 2023
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Analyst/Coordinator

Product

ADS Costing gets the job done. Overall, the product is working for us. We are able to produce the...

Oct 2023
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Analyst/Coordinator

Culture

The vendor has given us a demo of a new version of the analytics piece. It is more user friendly...

Oct 2023
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Analyst/Coordinator

Operations

The vendor could improve their lack of documentation and their lack of training. They have...

Oct 2023
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Analyst/Coordinator

Culture

We have been working with the vendor quite a bit, and a lot of things have come up that don’t really...

Oct 2023
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Analyst/Coordinator

Operations

There were some issues when we implemented certain things in ADS Costing. The implementation turned...

Oct 2023
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Analyst/Coordinator

Relationship, Operations

Harris Affinity wants to take care of us. They have a regular review where they discuss what people...

Oct 2023
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Analyst/Coordinator

Relationship

Harris Affinity’s support can be challenging to get sometimes because if we run into an issue, we...

Oct 2023
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Analyst/Coordinator

Product, Value

ADS Costing runs web reports and gets what we need out of the system swiftly. The outcomes from the...

Oct 2023
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Analyst/Coordinator

Product, Value

Going through certain processes in ADS Costing has been a little so-so with us because the solution...

Oct 2023
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Director

Relationship

We have had some challenges, but that is not Harris Affinity's fault. The data center where they...

Oct 2023
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Director

Product

Prior to our current system, the audits between source systems and decision support systems were...

Oct 2023
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Director

Loyalty, Product

I'm actually praying we change billing systems because it is easier to rebuild when we have...

Oct 2023
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Director

Relationship

We have a very good partnership with Harris Affinity. Through the latest cyberattack, they did...

Oct 2023
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Director

Product

The alignment of the various reporting tools can be difficult. There are three reporting tools on...

Oct 2023
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Director

Value

ADS Costing is a pretty easy system to use, and it meets my needs.

Oct 2023
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Director

Relationship

Harris Affinity is extraordinarily responsive. We have direct contact with them, and recently, we...

Oct 2023
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Director

Product, Value

From our perspective and what we are doing with ADS Costing, it is meeting our outcomes. We utilize...

Oct 2023
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Analyst/Coordinator

Operations

The vendor could improve their training piece. When the vendor goes with new upgrades, the training...

Jun 2023
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Analyst/Coordinator

Relationship

The people at Harris Affinity are very knowledgeable. When we call with a question about how to do...

Jun 2023
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Director

Relationship

I love Harris Affinity’s support team. They are fantastic and very responsive. They really listen to...

Apr 2023
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Director

Operations

Harris Affinity doesn’t keep all promises. A few of the things that I keep asking them for are more...

Apr 2023
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Director

Product

Things don't flow well in ADS Costing. We have to click in and out of different screens, and it is...

Apr 2023
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Director

Relationship

The vendor doesn’t understand the needs of healthcare in particular. For example, with value-based...

Apr 2023
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Director

Relationship, Operations

There has been so much change in the Harris Affinity staff that every year or so, there is a new...

Apr 2023
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Director

Loyalty, Value

I am anticipating opening a new facility, so I think my satisfaction will go down in the next year....

Apr 2023
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