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User Commentary
Value
One of the things that I have been looking for in a cost accounting system that Harris Affinity...
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Product
Harris Affinity needs to fix their system's data loader. The vendor has tried to appease too many...
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Relationship
I like that we have worked with some of the same people from Harris Affinity for years. We don't get...
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Product
We didn't get some of the capabilities we expected from one of the system's upgrades. We thought...
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Product, Value
The product can be explained to anybody. A monkey could use it. The functionality has not changed a...
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Value
The vendor sells a big talk about A, B, and C costing. Then when the system gets implemented, the...
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Loyalty, Product
The core tool has been around since the late '80s. In the history of the product, it has changed...
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Product, Value
I have been doing cost accounting for decades, and I have spent much of that time specifically...
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Relationship, Product
The formatting of reports needs to be improved in ADS Costing. As of right now, if we have a...
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Relationship
The turnaround time on support depends on what the problem is. Some issues have been going on for...
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Relationship
In the past, we have come across issues that other clients have encountered before, but the vendor...
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Relationship
We only have the tool from Harris Affinity, and the vendor has very knowledgeable people to address...
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Operations
There is not a training program per se with Harris Affinity. Our implementation was done a long time...
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Product
As it relates to reports, ADS Costing is a little wonky and clunky. The canned reports the system...
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Product, Value
I might have an unfair advantage because I have been using the tool for a while, and I understand...
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Loyalty, Product, Value
Some of the modules within ADS Costing are add-ons, and they don't flow very easily from one module...
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Product
ADS Costing gets the job done. Overall, the product is working for us. We are able to produce the...
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Culture
The vendor has given us a demo of a new version of the analytics piece. It is more user friendly...
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Operations
The vendor could improve their lack of documentation and their lack of training. They have...
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Culture
We have been working with the vendor quite a bit, and a lot of things have come up that don’t really...
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Operations
There were some issues when we implemented certain things in ADS Costing. The implementation turned...
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Relationship, Operations
Harris Affinity wants to take care of us. They have a regular review where they discuss what people...
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Relationship
Harris Affinity’s support can be challenging to get sometimes because if we run into an issue, we...
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Product, Value
ADS Costing runs web reports and gets what we need out of the system swiftly. The outcomes from the...
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Product, Value
Going through certain processes in ADS Costing has been a little so-so with us because the solution...
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Relationship
We have had some challenges, but that is not Harris Affinity's fault. The data center where they...
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Product
Prior to our current system, the audits between source systems and decision support systems were...
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Loyalty, Product
I'm actually praying we change billing systems because it is easier to rebuild when we have...
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Relationship
We have a very good partnership with Harris Affinity. Through the latest cyberattack, they did...
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Product
The alignment of the various reporting tools can be difficult. There are three reporting tools on...
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Value
ADS Costing is a pretty easy system to use, and it meets my needs.
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Relationship
Harris Affinity is extraordinarily responsive. We have direct contact with them, and recently, we...
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Product, Value
From our perspective and what we are doing with ADS Costing, it is meeting our outcomes. We utilize...
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Operations
The vendor could improve their training piece. When the vendor goes with new upgrades, the training...
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Relationship
The people at Harris Affinity are very knowledgeable. When we call with a question about how to do...
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Relationship
I love Harris Affinity’s support team. They are fantastic and very responsive. They really listen to...
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Operations
Harris Affinity doesn’t keep all promises. A few of the things that I keep asking them for are more...
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Product
Things don't flow well in ADS Costing. We have to click in and out of different screens, and it is...
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Relationship
The vendor doesn’t understand the needs of healthcare in particular. For example, with value-based...
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Relationship, Operations
There has been so much change in the Harris Affinity staff that every year or so, there is a new...
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Loyalty, Value
I am anticipating opening a new facility, so I think my satisfaction will go down in the next year....
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