ADS Costing Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
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User Commentary
Culture, Operations
We just went through an upgrade, and there was supposed to be a couple of phases of payments, but...
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Product
We have a lot of contracts at our hospital for things like medical direction on call. Those costs...
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Relationship, Value
The product cost is below the market rate. We get the same advantages with ADS Costing that we get...
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Loyalty, Relationship
We are no longer going to use ADS Costing. One reason is Harris Affinity’s support. The support...
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Loyalty, Value
ADS Costing doesn’t have user-friendly dashboards. It doesn't have data automation. Also, the cost...
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Loyalty, Value
I don't want to discount the fact that we used ADS Costing for years, so it was kind of a workhorse....
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Product, Value
ADS Costing's performance has declined since it moved to the cloud. The current cloud setup hasn’t...
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Relationship
We are a fairly large and complex client for Harris Affinity. In some instances, Harris Affinity’s...
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Relationship
Harris Affinity is a great group, and they offer personalized solutions. They are very flexible when...
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Operations, Product
I know that Harris Affinity is releasing an upgrade for the platform. However, I am going to hold...
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Relationship
Harris Affinity's customer service is one of the things that I really like about them. When my staff...
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Loyalty, Product
I believe that Harris Affinity's idea for down the road is to get into more AI-assisted help, like a...
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Operations
We recently changed some things with ADS Costing, and there were some struggles with our...
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Operations
Harris Affinity never offers any kind of refresher training classes or anything. That has been my...
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Relationship
The vendor has some folks who have been in support for a long time that we know by first name, so...
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Loyalty, Product
One of the items the vendor added years ago was a great ad hoc reporting tool. That is not to say...
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Loyalty, Product
If we can configure the product in ways to keep my executives happy, then it is doing what it needs...
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Culture
ADS Costing does what it is supposed to. People don't know what they don't know, and different CFOs...
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Operations
It has been a while since we have done any significant upgrades, but I have never had any issues. We...
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Product
ADS Costing has many tools to slice the patient information. We have a certain EMR, so we have...
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Value
Generally, the vendor avoids charging for every little thing. We haven't had too many things over...
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Loyalty, Value
Harris Affinity had us convert over to activity-based costing a few years ago, and prior to the...
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Relationship
I like Harris Affinity’s support team members. When we open tickets, they are pretty quick and on...
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Operations, Value
The lack of transparency during the implementation process dented our relationship with Harris...
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Relationship
We have representatives from Harris Affinity who help us out if we need it. They definitely have...
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Value
We make ADS Costing work, but it is just not ideal. We manually load our data into ADS Costing at...
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Product, Value
I would like it if ADS Costing could be more seamless. It requires a lot of clicking into and...
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Relationship, Product
With ADS Costing, there could be a little more speed in the processes. I would like the vendor to be...
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Relationship
We have had times when ADS Costing has gone down and the vendor hasn't told us. I would prefer more...
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Operations
We updated our cost methodology for a subset of our charges. Our implementation was a little delayed...
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Relationship
I appreciate Harris Affinity's customer service department and how responsive and supportive the...
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Operations
Harris Affinity could offer more in the way of training for new hires or classes on best practices....
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Product, Value
ADS Costing is a pretty stable and reliable platform, so when they do upgrades and things like that,...
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Commentary Summary
Comment Type Breakout