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ADS Costing Commentary
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Subject Expert
Mark Allphin
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We have held such a long relationship with Harris Affinity partly because they have given me no...
Harris Affinity's customer service people are always very helpful if we do have issues. We know our...
I'm happy with ADS Costing. I have no complaints. ADS Costing is an incredibly important tool. From...
We're adding another component. We always just had the hospital information in ADS Costing. When we...
I think I'm getting my money's worth. I don't know what competitors out there are charging, so I...
Harris Affinity is always reaching out. I probably don't talk to them as much as I could or should,...
One of the things that sets Harris Affinity apart is full transparency on pricing. They aren't...
One huge strength of ADS Costing is that we have the ability to build multiple cost models. We have...
I have worked with ADS Costing in different settings for many years now. When I was first introduced...
We just went through an upgrade, and there was supposed to be a couple of phases of payments, but...
We have a lot of contracts at our hospital for things like medical direction on call. Those costs...
The product cost is below the market rate. We get the same advantages with ADS Costing that we get...
We are no longer going to use ADS Costing. One reason is Harris Affinity’s support. The support...
ADS Costing doesn’t have user-friendly dashboards. It doesn't have data automation. Also, the cost...
I don't want to discount the fact that we used ADS Costing for years, so it was kind of a workhorse....
Commentary Summary
Comment Type Breakout