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User Commentary
Product
ADS Costing is fairly easy to use once we get familiar with it. It is laid out pretty well. It is...
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Operations, Product
The reporting in ADS Costing could be improved. The web analytics piece is difficult, but ADS...
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Relationship
So far, Harris Affinity has kept their promises. I don't really deal with the executives much, but...
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Loyalty
We are doing a system integration, so we will be moving away from ADS Costing. It seems there are...
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Value
ADS Costing has been kind of stagnant for a while. It just seems to take us a long time to update...
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Product
ADS Costing is pretty user friendly, It does have a pretty good standard reporting section, and we...
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Culture
One of the major strengths of ADS Costing is that, unlike other vendors, Harris Affinity has a known...
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Product
Some of the functionality with how we load the data into ADS Costing gives us huge flexibility to...
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Culture, Relationship
If I submit a support issue, and it takes more than a day to be dealt with, I can usually pick up...
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Loyalty, Relationship
Harris Affinity has lost their consulting base, so it really isn't there any longer. Harris Affinity...
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Product
One of ADS Costing’s biggest strengths is its longevity. It is an old architecture, but it is a...
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Culture, Product
Harris Affinity needs to expand into more revenue cycle functionality, like claims data. A patient...
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Loyalty, Value
We are in the process of looking at other solutions to meet our current organizational needs. One of...
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Relationship, Product
I definitely think the product currently meets our needs, but it is not a market leader. The vendor...
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Loyalty
In 12 months from now, I hope my overall satisfaction will be higher. Harris Affinity needs to...
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Operations, Product
To make ADS Costing easier to use, some training or documentation would be good. We would like a...
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Relationship, Product
I would like to see enhanced support from Harris Affinity in reporting all of the things that happen...
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Culture, Product
I think the result of ADS Costing is good, and the processing speed is pretty good. ADS Costing...
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Relationship
Harris Affinity could focus more on the prework before the build. The vendor should also give us...
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Relationship
Harris Affinity had a breach last year. I know that happens, and they handled it as well as could be...
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Product, Value
We still have issues in ADS Costing that we haven't clarified yet. The costing is taking longer to...
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Operations
When I first started using ADS Costing, Harris Affinity had training programs, and I went to a...
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Relationship, Operations
We have regular meetings with Harris Affinity to talk about improvements and how the system is...
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Product
ADS Costing is logical; we can understand what is going on and how this system works. The system is...
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Operations
The implementation of ADS Costing worked out fine; the vendor did a good job. There were a couple of...
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Value
ADS Costing has time-based costing and actual costing, which is an inventory and pharmacy system in...
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Loyalty, Value
There is extra maintenance in ADS Costing, but there are other types of maintenance we have to do in...
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