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Flex (Non-US)
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Everton Santos
Research Director
KLAS Research Director - Everton Santos
 
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User Commentary

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Director

Functionality and Upgrades

We like how flexible the system is. I think that is why the vendor renamed the system Flex. We can...

Sep 2022
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(0)
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Director

Service and Support

Whenever we raise an issue with the vendor, they say that they will get back to us, but they never...

Sep 2022
||
(0)
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Director

Interfacing and Integration

The vendor charges us a lot for every integration, but their integrations aren't always the best....

Sep 2022
||
(0)
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Director

Functionality and Upgrades

Harris Healthcare's system is clunky. It is built like a billing system instead of an EPR. It takes...

Sep 2022
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(0)
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Director

Technology

The latest update that we received from Harris Healthcare was hyped up for a long time, so we...

Sep 2022
||
(0)
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Director

ROI / Cost

It seems like the vendor's executives have no clue what is going on. Harris Healthcare feels like a...

Sep 2022
||
(0)
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CIO

ROI / Cost

The vendor struggles with delivering upgrades and functionalities on time and tends to charge for...

Aug 2022
||
(0)
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CIO

Service and Support

Harris Healthcare is a good supplier. We like doing business with them.

Aug 2022
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(0)
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CIO

Relationship

Harris Healthcare's executives have always been around, and we have dealt with their people from the...

Jun 2022
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(0)
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CIO

Functionality and Upgrades

I am comfortable with the system. The upgrades are smooth and easy.

Jun 2022
||
(0)
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CIO

Service and Support

We are paying a good amount for the product, and we receive good service.

Jun 2022
||
(0)
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Manager

Other Observations & Comments

We are very happy with the product, but we weren't happy that we couldn't simply turn on certain...

Mar 2022
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(0)
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Manager

Future Outlook

The system has a very inconsistent user experience history. Some parts are very nice and very...

Mar 2022
||
(0)
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Manager

Service and Support

Thankfully, I don't have to get involved at the executive level with Harris Healthcare very often....

Mar 2022
||
(0)
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Manager

Relationship

Using COVID-19 as an example, we implemented a number of new tools within Flex. No one could have...

Mar 2022
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(0)
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Manager

Other Observations & Comments

I would definitely recommend Flex to someone working at an organization that values flexibility. If...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

We can do wonderful things with this product. It does have a steep learning curve because it is not...

Mar 2022
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