Home chevron icon Global chevron icon Global (Non-US) chevron icon Acute Care EMR (Global)

Flex (Non-US)
Filtered view: All

Subject Expert
Everton Santos
Research Director
KLAS Research Director - Everton Santos
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Functionality and Upgrades

We like how flexible the system is. I think that is why the vendor renamed the system Flex. We can...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Whenever we raise an issue with the vendor, they say that they will get back to us, but they never...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The vendor charges us a lot for every integration, but their integrations aren't always the best....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Harris Healthcare's system is clunky. It is built like a billing system instead of an EPR. It takes...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The latest update that we received from Harris Healthcare was hyped up for a long time, so we...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

It seems like the vendor's executives have no clue what is going on. Harris Healthcare feels like a...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

The vendor struggles with delivering upgrades and functionalities on time and tends to charge for...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

Harris Healthcare is a good supplier. We like doing business with them.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Harris Healthcare's executives have always been around, and we have dealt with their people from the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

I am comfortable with the system. The upgrades are smooth and easy.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

We are paying a good amount for the product, and we receive good service.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We are very happy with the product, but we weren't happy that we couldn't simply turn on certain...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

The system has a very inconsistent user experience history. Some parts are very nice and very...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Thankfully, I don't have to get involved at the executive level with Harris Healthcare very often....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Using COVID-19 as an example, we implemented a number of new tools within Flex. No one could have...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I would definitely recommend Flex to someone working at an organization that values flexibility. If...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We can do wonderful things with this product. It does have a steep learning curve because it is not...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
An Expansive Look at the Middle East EMR Market
14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
Article
KLAS article icon
Winning in the Global (non-US) EMR Market
15 May 20    |   Everton Santos and Jonathan Christensen
The Global (non-US) EMR Market Share Report is one of the more labor-intensive reports that KLAS publishes. But for six years, the data in this report has been the best and most easily digestible glob
Article
KLAS article icon
A Look at the Global (Non-US) EMR Market Share in 2019
17 June 19    |   Everton Santos
The Global (non-US) EMR Market Share 2019 report is a way for us and providers to understand where other healthcare organizations throughout the world are making their investments in terms of HIT spen



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​