Commentary Summary
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User Commentary
Functionality and Upgrades
We like how flexible the system is. I think that is why the vendor renamed the system Flex. We can...
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Service and Support
Whenever we raise an issue with the vendor, they say that they will get back to us, but they never...
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Interfacing and Integration
The vendor charges us a lot for every integration, but their integrations aren't always the best....
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Functionality and Upgrades
Harris Healthcare's system is clunky. It is built like a billing system instead of an EPR. It takes...
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Technology
The latest update that we received from Harris Healthcare was hyped up for a long time, so we...
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ROI / Cost
It seems like the vendor's executives have no clue what is going on. Harris Healthcare feels like a...
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ROI / Cost
The vendor struggles with delivering upgrades and functionalities on time and tends to charge for...
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Service and Support
Harris Healthcare is a good supplier. We like doing business with them.
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Relationship
Harris Healthcare's executives have always been around, and we have dealt with their people from the...
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Functionality and Upgrades
I am comfortable with the system. The upgrades are smooth and easy.
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Service and Support
We are paying a good amount for the product, and we receive good service.
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Other Observations & Comments
We are very happy with the product, but we weren't happy that we couldn't simply turn on certain...
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Future Outlook
The system has a very inconsistent user experience history. Some parts are very nice and very...
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Service and Support
Thankfully, I don't have to get involved at the executive level with Harris Healthcare very often....
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Relationship
Using COVID-19 as an example, we implemented a number of new tools within Flex. No one could have...
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Other Observations & Comments
I would definitely recommend Flex to someone working at an organization that values flexibility. If...
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Functionality and Upgrades
We can do wonderful things with this product. It does have a steep learning curve because it is not...
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