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Flex (Global) Commentary
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Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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Manager

Loyalty

We worked with Flex for many years. We knew it in and out. The product was good, and we were able to...

Nov 2023
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(0)
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Director

Loyalty, Loyalty

Things have been fine with Harris Healthcare. We haven't had any major issues or problems. We don't...

Sep 2023
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(0)
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Director

Loyalty, Loyalty, Product, Product

The product is good and very flexible. However, the future is mobile, and the product doesn't do...

Sep 2023
||
(0)
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Director

Operations, Operations

When we need implementation support, the vendor will send people on-site to help us.

Sep 2023
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(0)
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Director

Relationship, Relationship, Operations, Operations

The system has a steep learning curve, and the vendor doesn't provide much training. When we contact...

Sep 2023
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(0)
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Director

Culture, Culture, Value, Value

The vendor isn't great at promoting themselves, and the product doesn't work quite as promoted. It...

Sep 2023
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(0)
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CIO

Culture, Value

Harris Healthcare charges for everything, even if it is a defect in their process. The product works...

Jul 2023
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(0)
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CIO

Operations, Product

The Harris Healthcare interface is not user friendly, and there are lots of complaints that it is...

Jul 2023
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CIO

Relationship

Harris Healthcare has grown in other areas, and we are not their priority. Flex is a very good...

Jul 2023
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(0)
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CIO

Relationship, Operations

We still have delays in deployment from Flex. The vendor lacks competent people, and their people...

Jul 2023
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(0)
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CIO

Loyalty

We may move to Epic's software because our area only wants one system. That will make the lives of...

Jul 2023
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CIO

Culture

Harris Healthcare sells things that aren’t finished. They sold us something they don’t really have...

Jul 2023
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