Commentary Summary
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User Commentary
Functionality and Upgrades
There have been positive enhancements in the last year. The product has been moving in the right direction....
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Technology
Health Catalyst has given us good features in the system. Healthcare.AI is more user friendly than...
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Other Observations & Comments
Users' ability to get outcomes from the solution depends on the users' knowledge. Some organizations...
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Service and Support
Health Catalyst has very good customer service. When we ask their people a question, they respond to...
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Implementation and Training
We did the vendor's initial training for the solution, but the vendor doesn't provide ongoing...
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Other Observations & Comments
The solution does everything that the vendor told us it would do, but sometimes, the system is...
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Interfacing and Integration
The solution can be flexible in terms of adding to the existing BI tool that we use. The data that...
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Relationship
Even high-level individuals at Health Catalyst seem to be involved and communicative about the...
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ROI / Cost
Healthcare.AI accomplishes something that I don't feel like building, but the product offers...
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Implementation and Training
The training from Health Catalyst is fine. The expertise they have is fantastic, but the complexity...
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Functionality and Upgrades
If someone is an advanced user and has a background in statistics, Healthcare.AI is easy to use. If...
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Functionality and Upgrades
We use Healthcare.AI's predictive modeling to take data from assessments, data from members, and...
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Functionality and Upgrades
We will use Healthcare.AI for some but not all of our AI needs. The biggest thing we will use in...
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Other Observations & Comments
Health Catalyst certainly does not nickel-and-dime, but they offer a very large lump sum for what we...
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Functionality and Upgrades
Healthcare.AI has nice functionality and is a good tool. I like the advanced analytics and...
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Other Observations & Comments
I am not sure where our partnership is going in the future just because of all the changes with AI...
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ROI / Cost
Right out the gate, we were pretty successful in what we did with Health Catalyst. When we first...
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Future Outlook
Healthcare.AI has worked so well so far for us, so I can't imagine diverting from the system unless...
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Service and Support
Health Catalyst has taken time to explain things and work with us throughout the whole process. I...
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Functionality and Upgrades
If we are looking to bring in new data sets, chances are that Health Catalyst has done a similar...
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Technology
Health Catalyst is pretty transparent with a lot of their product offerings, and they solicit a lot...
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Relationship
Health Catalyst is very reactive, but we are usually the ones surfacing problems that need to be...
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Interfacing and Integration
There really isn't seamless integration between Healthcare.AI and a lot of other systems. We have...
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Relationship
We asked the vendor for support, and they did multiple projects for us to help drive our operational...
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ROI / Cost
The vendor has more of a focus in the AI arena than some other broad vendors. It is easy for Health...
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Service and Support
The vendor could improve their support for driving operational engagement. It is one thing to...
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Lessons Learned
Healthcare.AI is probably not part of our long-term plans. I suspect that the work Health Catalyst...
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Functionality and Upgrades
The upgrades to the system have been fine. They haven’t affected any of the work that I have done....
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Functionality and Upgrades
Healthcare.AI is complicated, so users need to have expertise on their end.
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Relationship
The team that we worked with at Health Catalyst was great. They were easy to work with, built a...
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Relationship
I don’t understand what services Health Catalyst would have in the future. I am not sure what...
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Functionality and Upgrades
The vendor has made the product pretty easy to use. The product has a low-bar entry.
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Service and Support
The vendor is very responsive. I have direct access to an important person from the vendor.
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Interfacing and Integration
The vendor could be better at helping us pick the right problems to address with AI or at helping us...
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Functionality and Upgrades
We now have more experience with the product, and we know more about its limitations. When we first...
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Implementation and Training
Training people on the platform isn't really the vendor’s forte.
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Functionality and Upgrades
The vendor is usually a step ahead of us. The functionality has always kept pace with what we have...
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