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Healthcare.AI Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
KLAS VP of Engagement - Daniel Zeitner
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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CMIO

I know that Healthcare.AI isn't just tech. We're trying as much as we can to make AI just tech....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CMIO

Health Catalyst has great products. They are a great company with great people. If I were to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

By using Healthcare.AI, we see gains every year, and we socialize and publicize the data every...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

We love that Healthcare.AI is available. It gives us a single view where we can look at one chart at...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

Health Catalyst has a tool called Population Builder that feels very limited. It could be expanded...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

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