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Commentary Summary
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User Commentary
VP/Other Executive
Functionality and Upgrades
I wish that Health Catalyst's reporting were more innovative. The system is a powerful engine and...
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VP/Other Executive
Relationship
Health Catalyst is perfect. They are a great, superb partner. They are very collaborative,...
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VP/Other Executive
Service and Support
I haven't had any executive reach out to me personally since I have been on board. However, the...
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VP/Other Executive
Service and Support
There have been some bumps in the road, but we have resolved them. What we are doing has taken more...
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VP/Other Executive
Functionality and Upgrades
Health Catalyst has some really good tools. There is a tool that lets us look at data on gaps in...
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VP/Other Executive
Technology
With Health Catalyst, there hasn't been much new technology. We haven't really presented many new...
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VP/Other Executive
Interfacing and Integration
There are some limitations in the product. Some of the challenges we have had with Health Catalyst...
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Director
Relationship
Health Catalyst is very reputable. They keep their promises. They may not follow their timelines,...
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Manager
Functionality and Upgrades
We are asking a lot of questions that I would have expected other Health Catalyst customers to have...
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Manager
Technology
We haven't had much in the way of complaints or concerns about Health Catalyst's mapping process,...
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Manager
ROI / Cost (care and feeding)
We have dozens of different contracted partners. Each partner has different outcomes and quality...
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Manager
Other Observations & Comments
When we made the decision to invest in Health Catalyst's product for our foundational warehouse, we...
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Manager
Service and Support
One thing I would encourage Health Catalyst to do would be to commit somebody in the organization to...
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Manager
Other Observations & Comments
A year ago, I would have said that the vendor needed to improve on security, but they have addressed...
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Manager
Relationship
I choose my vendors based on partnership, and Health Catalyst is one of the best on a partnership...
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Director
Lessons Learned
When it comes to whether the vendor supports our interoperability goals, there is a caveat. The...
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Director
Functionality and Upgrades
We use the Population Builder product. That is a separate product inside the system suite. The...
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Director
Functionality and Upgrades
The Population Builder product is really easy to use. For example, if I wanted to find patients with...
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Analyst/Coordinator
Technology
Health Catalyst just acquired Able Health, and some of their applications look interesting enough...
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Analyst/Coordinator
Service and Support
Health Catalyst does customer service really well. The customer service is at a high level. The...
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Analyst/Coordinator
Interfacing and Integration
Health Catalyst could be better with anticipating our regulatory needs. They work in many different...
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Director
Functionality and Upgrades
In Population Builder, we lose things that we need in Population Explorer. Trying to catch up with...
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Director
Functionality and Upgrades
Population Explorer is not a user-friendly software. It isn’t something that someone with good...
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Director
Relationship
There is occasionally a time lag with what we need from Health Catalyst's system, but Health...
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Director
Relationship
We don't have an excessive amount of involvement from the Health Catalyst executives, but that may...
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Director
Functionality and Upgrades
Health Catalyst drives significant outcomes for our organization between the population health tool...
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VP/Other Executive
Other Observations & Comments
I don't know of any short-term changes that would affect our standing with Health Catalyst. I don't...
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VP/Other Executive
Service and Support
I would buy the product again, but it is expensive. We have a great relationship with Health...
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VP/Other Executive
ROI / Cost (care and feeding)
Health Catalyst is expensive, but we have had an ROI. I don't want to sound like the product is too...
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Physician
Lessons Learned
In terms of the product functionality meetings our needs, the vendor is working on that. I am giving...
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Physician
Relationship
Health Catalyst has a lot of talent. They have a great product. They are really collaborative, and I...
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Physician
ROI / Cost (care and feeding)
The only negative thing I can think of is the cost. The cost is tremendously high compared to other...
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Physician
Service and Support
I don’t know why we went with Health Catalyst over other vendors, but I am glad we did. The vendor...
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Physician
Relationship
Health Catalyst needs to do a better job of laying out what they can offer. They did a technology...
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Director
Functionality and Upgrades
We use Health Catalyst products for many different things, and from what I can see, the vendor is...
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Director
Service and Support
Health Catalyst is helping us with some pretty complicated algorithms for our high-risk patients....
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Director
Relationship
The folks at Health Catalyst are very knowledgeable, helpful, and authentic. They are honest and...
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CIO
Interfacing and Integration
Health Catalyst has a mechanism that they call closed-loop integration with our EMR, so Health...
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CIO
Implementation and Training
We are taking an individual application approach regarding training, so it is hard to look at the...
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CIO
Relationship
When it comes to new technology, I don't think that I have seen new offerings for population health;...
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VP/Other Executive
Other Observations & Comments
Our project management office isn't using the Health Catalyst system at all We have staff members...
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VP/Other Executive
Service and Support
Health Catalyst has been outstanding with their staff. We have had a switchover. We didn't keep the...
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VP/Other Executive
Functionality and Upgrades
We are taking advantage of our products so that we can have more of a visual of our community....
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VP/Other Executive
Functionality and Upgrades
On the Population Builder and care management sides, we initially had issues with the platform, but...
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VP/Other Executive
Functionality and Upgrades
The care management software was rolled out as a product, but it didn't address our needs. Health...
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VP/Other Executive
Functionality and Upgrades
My problem with Health Catalyst's products is the ease of use. Or maybe the issue is with our platform....
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CIO
Relationship
Before COVID-19 hit, we just went through a big assessment of our population health tools. We meet...
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CIO
Relationship
Health Catalyst is part of our long-term plans. We still have a lot of time on our contract, and...
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VP/Other Executive
Interfacing and Integration
The product integrates well, and the vendor plays well with others. The vendor's integrity seems to...
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VP/Other Executive
ROI / Cost (care and feeding)
The vendor is very transparent about the pricing, and the cost is very fair. When we get an upgrade...
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Director
Functionality and Upgrades
We don't get regular updates or releases with the product, but the vendor is rewriting one tool. We...
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Director
Functionality and Upgrades
I would buy the product again but would be more selective about what we implement. Some of the tools...
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Director
ROI / Cost (care and feeding)
There are no additional costs outside of those that come from professional services. The vendor...
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Director
Implementation and Training
The quality of the implementation is okay. Health Catalyst generally overshoots their timeline by...
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Director
Functionality and Upgrades
Not all of Health Catalyst's promises about functionality have been kept. Nearly all of the tools...
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Director
Relationship
The vendor has been pretty good at supporting us during the COVID-19 crisis. We had some sources...
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Director
Relationship
Over the past year, we have put a lot of pressure on both the vendor’s executive team and their...
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Director
Relationship
We signed a contract agreement with the vendor, and there were some specific deliverables around...
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Director
Other Observations & Comments
If people asked me about Health Catalyst’s product, I would want them to know our story and think...
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Manager
Relationship
We aren't as close to the executives at Health Catalyst as we are to some other vendor executives....
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Manager
Functionality and Upgrades
We would like to do more real-time transactions rather than processing them in batches. The issue is...
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Manager
Service and Support
It is almost like Health Catalyst has been working to prove that we don't get tangible outcomes in...
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Manager
Service and Support
We did a project with Health Catalyst, and after we gave them our data, they told us where our data...
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Manager
Service and Support
We really haven't been engaged with Health Catalyst on COVID-19. We know they are working on that...
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CEO/President
Functionality and Upgrades
One of the critical elements of the Health Catalyst product is its care management functionality,...
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CEO/President
Interfacing and Integration
The product’s integration should be pulling in the care management functionality, and it also lacks...
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CEO/President
Functionality and Upgrades
A lot of the product is working well, and Health Catalyst is trying to build and revise it based on...
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CEO/President
Functionality and Upgrades
The product is moderately intuitive; that depends on how we build out the data in the system and...
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CEO/President
Service and Support
Health Catalyst is still struggling with the revision of the care management module. I don’t think...
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CEO/President
Relationship
I would give Health Catalyst's support a high score because they recognized that they failed in the...
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Director
Functionality and Upgrades
Health Catalyst's system started out as an analytics solution, so it is more suited for what we are...
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Director
Relationship
Health Catalyst delivers what they say they are going to deliver, and if we are not happy, they work...
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Director
ROI / Cost (care and feeding)
Health Catalyst is fair in their pricing. In my experience, they don’t nickel-and-dime us. Maybe...
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Director
Implementation and Training
Health Catalyst is maybe not so good on the upgrade side, but from the implementation standpoint,...
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Director
Interfacing and Integration
In terms of supporting our organization's integration goals, Health Catalyst has been pretty open...
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Director
Functionality and Upgrades
None of the vendors we work with meets all of our needs. Health Catalyst's focus is analytics, so I...
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Director
Relationship
I would say that our other vendor is a little more proactive than Health Catalyst is because our...
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Director
Relationship
The executives from Health Catalyst are more involved with our executives than our other vendor's...
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