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Bradley Hunter
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PHM Downside Risk 2021: Guiding Principles from Successful Organizations
PHM Downside Risk 2021:
Guiding Principles from Successful Organizations
October 2021
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Population Health Vendor Overview 2021: Matching Vendor Capabilities to PHM Needs
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PHM Cornerstone Summit 2019 White Paper: Clearing the Way to Value-Based Care Success
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The Importance of Alignment in Value-Based Reimbursement

Population Health: Chasing Outcome Alignment

What Makes a Successful Population Health Vendor in 2018?

How Population Health Bucks the Consolidation Trend

Population Health: Start with Teams Not Tools

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Director

Health Catalyst has been a game changer in terms of how we do patient outreach because the system...

Oct 2021
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Director

Health Catalyst's training is very good because of their willingness to take questions and translate...

Oct 2021
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Director

I haven't had a lot of new delivery needs lately. We have had a good working relationship with...

Oct 2021
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Director

The product's strength is that it is easily configured, so I don't need a technical person to do...

Oct 2021
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Director

Health Catalyst is the only vendor that I would truly consider to be a partner, and I appreciate...

Oct 2021
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Director

Health Catalyst tends to focus more on flashy enhancements than basic enhancements. For example,...

Oct 2021
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CMIO

Health Catalyst does a phenomenal job with the product. I highly recommend it. The product is very...

Oct 2021
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Director

The product and the offerings that Health Catalyst has are outstanding. It takes a special type of...

Oct 2021
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Director

Health Catalyst is very expensive. I don't think that is necessarily a negative; I certainly know...

Oct 2021
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VP/Other Executive

At this point, we are pretty happy with Health Catalyst's services. Things are going well, and we...

Oct 2021
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CEO/President

The vendor hosts us, so the software is always up to date. They have always stayed on top of the...

Jun 2021
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CEO/President

Health Catalyst was very reasonable with their pricing structures.

Jun 2021
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CEO/President

Health Catalyst played a significant role in analyzing our data to be able to demonstrate an ROI on...

Jun 2021
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CEO/President

Health Catalyst brought exactly what we needed for managing population health. We can't focus only...

Jun 2021
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Director

There are several areas of population health where the Health Catalyst system does really well. For...

Jun 2021
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Director

If I were buying the population health tools again, I would decide to move forward with some of them...

Jun 2021
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Director

We have implemented some applications that we have found to be useful, but we have replaced others....

Jun 2021
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Director

I would recommend that Health Catalyst initiate a conversation with clients about their needs and...

Jun 2021
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VP/Other Executive

Health Catalyst has two products for population health, and one of those is their care management...

Jun 2021
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VP/Other Executive

The system has big gaps that need to be filled. The more we try to do with the platform, the more we...

Jun 2021
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VP/Other Executive

Health Catalyst's support has been really solid. Whether the support team knows the answer...

Jun 2021
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VP/Other Executive

Health Catalyst has shifted to a service model. Now, the ROI rate is higher every year because of...

Jun 2021
||
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VP/Other Executive

Our current satisfaction is based on new technology and innovations that I have not seen Health...

Jun 2021
||
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Director

Health Catalyst has been really great to work with. The solution's ability to provide communication...

Jun 2021
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CMIO

I love the way Health Catalyst seems to be arranged around improving patient health. The things they...

May 2021
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CMIO

Health Catalyst’s support is extremely responsive. They are a very good partner, but they expect...

May 2021
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CMIO

The Health Catalyst system is an excellent tool in theory, but we have underestimated the resources...

May 2021
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CEO/President

Health Catalyst works to be a very good partner, but they expect their customers to have a pretty...

Apr 2021
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CEO/President

If I were to make the decision again today, I would most likely purchase this solution again. We...

Apr 2021
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CEO/President

Health Catalyst doesn't keep all of their promises. It is easy to say yes to things, but sometimes...

Apr 2021
||
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CEO/President

Health Catalyst's pricing model does a fairly decent job of avoiding nickel-and-diming. We try to be...

Apr 2021
||
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VP/Other Executive

Health Catalyst's implementation services were excellent. We are in the process of expanding their...

Apr 2021
||
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VP/Other Executive

We don't have the full product yet, but we are very happy with the product quality of what we do...

Apr 2021
||
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VP/Other Executive

Health Catalyst has kept their promises so far. There was one area of our contract that I wasn't...

Apr 2021
||
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Director

We use the population health part of the tool the most. Health Catalyst's tools have really helped...

Apr 2021
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Director

The vendor needs some technical skills training. That would make the system easier for end users.

Apr 2021
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Director

In terms of keeping commitments, there is probably an 80/20 rule with Health Catalyst. There are...

Apr 2021
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Director

Health Catalyst's version of training feels very similar to what we do in our regularly scheduled...

Apr 2021
||
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Director

When I think of training, I think of someone telling me where to log in, how to do things, and how...

Apr 2021
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Director

We have a lot of other things that people don't have, such as different ancillary and specialty...

Apr 2021
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Director

From a strategic standpoint, it made a lot of sense to engage with Health Catalyst. The enterprise...

Apr 2021
||
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Director

My satisfaction in a year from now depends on whether the vendor does all the things that I have...

Apr 2021
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Director

The partnership is helping us with downside risk, so the vendor is bringing in people that have...

Apr 2021
||
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Director

We did an initial look at one of the tools that the vendor developed, and Health Catalyst walked us...

Apr 2021
||
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Director

We wanted to be able to create an environment with Health Catalyst where we would be able to get the...

Apr 2021
||
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Director

The partnership and professional services that Health Catalyst is offering, are where they just...

Apr 2021
||
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Director

Health Catalyst has been really flexible and adaptable in terms of working through with us to get...

Apr 2021
||
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CMO

Health Catalyst runs things through a ticket system, and that is unfortunate. I have always said...

Mar 2021
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CMO

The vendor is transparent about their implementation services. Not everything fits, and not...

Mar 2021
||
(0)
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CMO

The senior account representative is somebody I can be with in meetings on a regular basis, and I...

Mar 2021
||
(0)
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CMO

The vendor avoids charging. I specifically asked for that on certain things. The vendor was really...

Mar 2021
||
(0)
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CMO

We have a stratification model for care management that we got from a third-party vendor that we...

Mar 2021
||
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CMO

Anybody with some intuition should be able to jump into a car and drive on any road. With the...

Mar 2021
||
(0)
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VP/Other Executive

Some of the prebuilt applications that the system has, such as Readmission Explorer or Population...

Mar 2021
||
(0)
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VP/Other Executive

Health Catalyst's system is very flexible and works very well. It seems to be really intuitive and...

Mar 2021
||
(0)
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VP/Other Executive

Health Catalyst is very good and does high-quality work. Health Catalyst is very supportive and...

Mar 2021
||
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CIO

We continue to use the Health Catalyst system. Our experience has been good. The company has grown...

Mar 2021
||
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CIO

The vendor has revamped some classes. They call their training their Accelerated Practices program....

Mar 2021
||
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Director

The reports that we get from the solution are accurate. In other claims integrations that I went...

Mar 2021
||
(0)
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Director

Health Catalyst could make their solution a little easier to use. We recently went through an...

Mar 2021
||
(0)
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Director

Health Catalyst has some great programs for process improvements that we were able to attend. Their...

Mar 2021
||
(0)
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Director

I am very pleased with Health Catalyst. They have created prebuilt tools in this solution that allow...

Mar 2021
||
(0)
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Director

Health Catalyst Population Health Applications works the way the vendor promoted it. Health Catalyst...

Mar 2021
||
(0)
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Manager

The vendor significantly overpromised with this system. The issue is not with the tool itself; it is...

Feb 2021
||
(0)
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Director

Population health is where we run into most of the difficulties with Health Catalyst’s tools. When...

Feb 2021
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Director

I would feel that Health Catalyst had a more diverse data set if they had a greater understanding of...

Feb 2021
||
(0)
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Director

Health Catalyst has great expertise on the clinical side, so as they bring in EMRs, the aggregation...

Feb 2021
||
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CIO

A few things stayed on the vendor's development road map for quite a long time before they were...

Jan 2021
||
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CIO

Health Catalyst called me to ask whether we needed any help with the COVID-19 pandemic. Everyone...

Jan 2021
||
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VP/Other Executive

I wish that Health Catalyst's reporting were more innovative. The system is a powerful engine and...

Dec 2020
||
(0)
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VP/Other Executive

Health Catalyst is perfect. They are a great, superb partner. They are very collaborative,...

Dec 2020
||
(0)
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VP/Other Executive

I haven't had any executive reach out to me personally since I have been on board. However, the...

Dec 2020
||
(0)
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VP/Other Executive

There have been some bumps in the road, but we have resolved them. What we are doing has taken more...

Dec 2020
||
(0)
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VP/Other Executive

Health Catalyst has some really good tools. There is a tool that lets us look at data on gaps in...

Dec 2020
||
(0)
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VP/Other Executive

With Health Catalyst, there hasn't been much new technology. We haven't really presented many new...

Dec 2020
||
(0)
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VP/Other Executive

There are some limitations in the product. Some of the challenges we have had with Health Catalyst...

Dec 2020
||
(0)
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Director

Health Catalyst is very reputable. They keep their promises. They may not follow their timelines,...

Nov 2020
||
(0)
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Manager

We are asking a lot of questions that I would have expected other Health Catalyst customers to have...

Nov 2020
||
(0)
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Manager

We haven't had much in the way of complaints or concerns about Health Catalyst's mapping process,...

Nov 2020
||
(0)
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Manager

We have dozens of different contracted partners. Each partner has different outcomes and quality...

Nov 2020
||
(0)
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Manager

When we made the decision to invest in Health Catalyst's product for our foundational warehouse, we...

Nov 2020
||
(0)
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Manager

One thing I would encourage Health Catalyst to do would be to commit somebody in the organization to...

Nov 2020
||
(0)
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Manager

A year ago, I would have said that the vendor needed to improve on security, but they have addressed...

Nov 2020
||
(0)
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Manager

I choose my vendors based on partnership, and Health Catalyst is one of the best on a partnership...

Nov 2020
||
(0)
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Director

When it comes to whether the vendor supports our interoperability goals, there is a caveat. The...

Nov 2020
||
(0)
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Director

We use the Population Builder product. That is a separate product inside the system suite. The...

Nov 2020
||
(0)
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Director

The Population Builder product is really easy to use. For example, if I wanted to find patients with...

Nov 2020
||
(0)
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Analyst/Coordinator

Health Catalyst just acquired Able Health, and some of their applications look interesting enough...

Nov 2020
||
(0)
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Analyst/Coordinator

Health Catalyst does customer service really well. The customer service is at a high level. The...

Nov 2020
||
(0)
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Analyst/Coordinator

Health Catalyst could be better with anticipating our regulatory needs. They work in many different...

Nov 2020
||
(0)
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Director

In Population Builder, we lose things that we need in Population Explorer. Trying to catch up with...

Nov 2020
||
(0)
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Director

Population Explorer is not a user-friendly software. It isn’t something that someone with good...

Nov 2020
||
(0)
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Director

There is occasionally a time lag with what we need from Health Catalyst's system, but Health...

Nov 2020
||
(0)
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Director

We don't have an excessive amount of involvement from the Health Catalyst executives, but that may...

Nov 2020
||
(0)
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Director

Health Catalyst drives significant outcomes for our organization between the population health tool...

Nov 2020
||
(0)
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Related Reports
Performance
KLAS article icon
Population Health Vendor Overview 2021
22 June 21    |   Bradley Hunter and Cathy McCabe
Provider organizations looking to advance their value-based care strategies often look to population health management (PHM) technology to give them the confidence to move forward with value-based care. This report seeks to provide transparency into the major PHM technology offerings available today—the types of organizations that typically use the systems, what the customer experience is like, which solutions are seeing the most market energy, and the breadth of their PHM capabilities. PHM insights that go beyond this study’s general overview can be found here .
White Paper
KLAS article icon
PHM Cornerstone Summit 2019 White Paper
01 April 19    |   Bradley Hunter
When CMS rolled out the Medicare Shared Savings Program in 2011, it helped initiate a wave of optimism that value-based reimbursement (VBR) programs would go a long way toward resolving the persistent problem of rising healthcare costs. Eight years later, some say that VBR has not lived up to its promises, and enthusiasm seems to be shrinking as many provider organizations hesitate to take on meaningful risk. Those that press forward often find that expected financial outcomes are out of reach. What happened to dampen enthusiasm? Why is success so difficult to achieve? On November 14, 2018, leading executives from provider, payer, and vendor organizations convened in Salt Lake City, UT, to help answer these questions. Together, they identified strategic and operational barriers that have dampened VBR headway as well as potential solutions to clear the way. They also discussed ways to measure VBR progress in the future at both national and organizational levels. This document is being publicly shared to help all those that may benefit from the combined experience and expertise of summit attendees. (See page 15 for a list of attendees.)



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