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Health Catalyst Population Health Applications Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
KLAS Engagement Partner - Benjamin Cassity
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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CIO

Health Catalyst is a good company, but they're going through a lot of change right now.

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

I give Health Catalyst top marks for support. We can't get any better than being with a complete...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

We’re moving away from Health Catalyst for cost savings. There's just no reason to outsource this...

Comment Tone Negative
Pillars Culture, Loyalty, Value
Evaluation Unrated

 or  to see details.

COO

I don’t know whether the solution is part of our long-term plans. I also don’t know how much of a...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

CEO/President

Recently, we have taken on more of the management of the platform than we relied on Health Catalyst...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

CEO/President

All platforms have different strengths and weaknesses, and the most important thing is to make sure...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

CEO/President

Health Catalyst's tools have been incredibly useful for us. They have really helped us with creating...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

The solution is highly agile, with a strong drag-and-drop functionality, effective ad hoc...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

Health Catalyst is a strong partner. They communicate with us, understand our issues, and are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

I would not buy the product again because of its cost. Health Catalyst is a great vendor. We just...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

Health Catalyst takes a lot of time generating the platform. It took over a year and rightfully so...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

Health Catalyst creates a big melting pot of data, and they churn out the reports, which include...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

CIO

The product itself is solid from an implementation perspective, but the training provided during...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

CIO

It may not be an issue with the solution itself, but the work performed within it is quite complex....

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

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