Health Catalyst Population Health Applications Comments

 

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Commentary Summary

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User Commentary

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Physician

Lessons Learned

In terms of the product functionality meetings our needs, the vendor is working on that. I am giving...

Aug 2020
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Physician

Relationship

Health Catalyst has a lot of talent. They have a great product. They are really collaborative, and I...

Aug 2020
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Physician

ROI / Cost (care and feeding)

The only negative thing I can think of is the cost. The cost is tremendously high compared to other...

Aug 2020
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Physician

Service and Support

I don’t know why we went with Health Catalyst over other vendors, but I am glad we did. The vendor...

Aug 2020
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Physician

Relationship

Health Catalyst needs to do a better job of laying out what they can offer. They did a technology...

Aug 2020
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Director

Functionality and Upgrades

We use Health Catalyst products for many different things, and from what I can see, the vendor is...

Aug 2020
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Director

Service and Support

Health Catalyst is helping us with some pretty complicated algorithms for our high-risk patients....

Aug 2020
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Director

Relationship

The folks at Health Catalyst are very knowledgeable, helpful, and authentic. They are honest and...

Aug 2020
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CIO

Interfacing and Integration

Health Catalyst has a mechanism that they call closed-loop integration with our EMR, so Health...

Jul 2020
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CIO

Implementation and Training

We are taking an individual application approach regarding training, so it is hard to look at the...

Jul 2020
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CIO

Relationship

When it comes to new technology, I don't think that I have seen new offerings for population health;...

Jul 2020
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VP/Other Executive

Other Observations & Comments

Our project management office isn't using the Health Catalyst system at all We have staff members...

Jul 2020
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VP/Other Executive

Service and Support

Health Catalyst has been outstanding with their staff. We have had a switchover. We didn't keep the...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

We are taking advantage of our products so that we can have more of a visual of our community....

Jul 2020
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VP/Other Executive

Functionality and Upgrades

On the Population Builder and care management sides, we initially had issues with the platform, but...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

The care management software was rolled out as a product, but it didn't address our needs. Health...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

My problem with Health Catalyst's products is the ease of use. Or maybe the issue is with our platform....

Jul 2020
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CIO

Relationship

Before COVID-19 hit, we just went through a big assessment of our population health tools. We meet...

Jun 2020
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CIO

Relationship

Health Catalyst is part of our long-term plans. We still have a lot of time on our contract, and...

Jun 2020
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VP/Other Executive

Interfacing and Integration

The product integrates well, and the vendor plays well with others. The vendor's integrity seems to...

Jun 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor is very transparent about the pricing, and the cost is very fair. When we get an upgrade...

Jun 2020
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Director

Functionality and Upgrades

We don't get regular updates or releases with the product, but the vendor is rewriting one tool. We...

May 2020
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Director

Functionality and Upgrades

I would buy the product again but would be more selective about what we implement. Some of the tools...

May 2020
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Director

ROI / Cost (care and feeding)

There are no additional costs outside of those that come from professional services. The vendor...

May 2020
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Director

Implementation and Training

The quality of the implementation is okay. Health Catalyst generally overshoots their timeline by...

May 2020
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Director

Functionality and Upgrades

Not all of Health Catalyst's promises about functionality have been kept. Nearly all of the tools...

May 2020
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Director

Relationship

The vendor has been pretty good at supporting us during the COVID-19 crisis. We had some sources...

May 2020
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Director

Relationship

Over the past year, we have put a lot of pressure on both the vendor’s executive team and their...

May 2020
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Director

Relationship

We signed a contract agreement with the vendor, and there were some specific deliverables around...

May 2020
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Director

Other Observations & Comments

If people asked me about Health Catalyst’s product, I would want them to know our story and think...

May 2020
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Manager

Relationship

We aren't as close to the executives at Health Catalyst as we are to some other vendor executives....

Apr 2020
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Manager

Functionality and Upgrades

We would like to do more real-time transactions rather than processing them in batches. The issue is...

Apr 2020
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Manager

Service and Support

It is almost like Health Catalyst has been working to prove that we don't get tangible outcomes in...

Apr 2020
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Manager

Service and Support

We did a project with Health Catalyst, and after we gave them our data, they told us where our data...

Apr 2020
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Manager

Service and Support

We really haven't been engaged with Health Catalyst on COVID-19. We know they are working on that...

Apr 2020
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CEO/President

Functionality and Upgrades

One of the critical elements of the Health Catalyst product is its care management functionality,...

Apr 2020
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CEO/President

Interfacing and Integration

The product’s integration should be pulling in the care management functionality, and it also lacks...

Apr 2020
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CEO/President

Functionality and Upgrades

A lot of the product is working well, and Health Catalyst is trying to build and revise it based on...

Apr 2020
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CEO/President

Functionality and Upgrades

The product is moderately intuitive; that depends on how we build out the data in the system and...

Apr 2020
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CEO/President

Service and Support

Health Catalyst is still struggling with the revision of the care management module. I don’t think...

Apr 2020
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CEO/President

Relationship

I would give Health Catalyst's support a high score because they recognized that they failed in the...

Apr 2020
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Director

Functionality and Upgrades

Health Catalyst's system started out as an analytics solution, so it is more suited for what we are...

Mar 2020
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Director

Relationship

Health Catalyst delivers what they say they are going to deliver, and if we are not happy, they work...

Mar 2020
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Director

ROI / Cost (care and feeding)

Health Catalyst is fair in their pricing. In my experience, they don’t nickel-and-dime us. Maybe...

Mar 2020
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Director

Implementation and Training

Health Catalyst is maybe not so good on the upgrade side, but from the implementation standpoint,...

Mar 2020
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Director

Interfacing and Integration

In terms of supporting our organization's integration goals, Health Catalyst has been pretty open...

Mar 2020
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Director

Functionality and Upgrades

None of the vendors we work with meets all of our needs. Health Catalyst's focus is analytics, so I...

Mar 2020
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Director

Relationship

I would say that our other vendor is a little more proactive than Health Catalyst is because our...

Mar 2020
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Director

Relationship

The executives from Health Catalyst are more involved with our executives than our other vendor's...

Mar 2020
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CIO

Relationship

Health Catalyst tries to nickel-and-dime us, but we always talk them out of it. We challenge...

Dec 2019
 Helpful

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CIO

ROI / Cost (care and feeding)

Health Catalyst's system is very expensive. They were supposed to give us a number of features that...

Dec 2019
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CIO

Implementation and Training

Health Catalyst doesn't really have any training. We have to figure out how to do things ourselves.

Dec 2019
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CIO

Functionality and Upgrades

We have enough data, tools, and experience now that we can expose Health Catalyst's software to our...

Dec 2019
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Manager

Technology

Health Catalyst has worked hard to deliver technology that meets our needs.

Nov 2019
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Manager

Relationship

The vendor isn't really coming to the table and telling us that according to their data, we could...

Nov 2019
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Manager

Other Observations & Comments

I would ask the executives to push the development of financial dashboards to target places where we...

Nov 2019
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Director

Relationship

Health Catalyst is a very customer-friendly organization. I understand what having a partnership...

Oct 2019
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Director

Other Observations & Comments

Health Catalyst keeps all of their promises, but not in the time frame that I want them to.

Oct 2019
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Director

Functionality and Upgrades

Health Catalyst has been putting a lot of work into their product, and they have been doing things...

Oct 2019
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Director

ROI / Cost (care and feeding)

We are able to integrate some of our quality measures into the product. For the first time, we have...

Oct 2019
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Director

Functionality and Upgrades

Health Catalyst has a new offering called Population Builder that has been the most useful program.

Oct 2019
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Director

Relationship

Health Catalyst keeps their promises, and if they can’t for some reason, then they are fully...

Oct 2019
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Director

Functionality and Upgrades

We frequently update data from the state and make sure that all of our applications are updated....

Oct 2019
 Helpful

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VP/Other Executive

Technology

With any technology company or technology-enabled services company, there will always be an...

Oct 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

The question is whether the vendor can maintain this level of focus. Often, our growth and what we...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

Health Catalyst has a strong desire to help their customers solve problems. The vendor adapts well...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

Going forward, we will work with the vendor on the continuation of investing in analytic services...

Oct 2019
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VP/Other Executive

Relationship

Health Catalyst is consistent. We see them regularly for governance meetings, and we collaborate...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

A lot of companies out there talk about AI and machine learning, but I would put some caution around...

Oct 2019
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VP/Other Executive

Relationship

Health Catalyst is one of the best partners, collaborators, and vendors that we work with. That is...

Oct 2019
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Health Catalyst is part of our long-term plans. I would buy the solution again as long as Health...

Oct 2019
 Helpful

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VP/Other Executive

Relationship

Health Catalyst found a good gap in the market for building their business. Health Catalyst really...

Oct 2019
 Helpful

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CIO

Functionality and Upgrades

Health Catalyst's tools need to become more mature. The vendor is in the midst of rewriting some of...

Sep 2019
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CIO

Technology

Health Catalyst just needs to tweak their population health products. Instead of building everything...

Sep 2019
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CIO

Other Observations & Comments

A lot of the population health space is new to everyone. As everyone is learning how to perfect...

Sep 2019
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Director

Functionality and Upgrades

We like the functionality and the reporting that the system gives us. We can dive deep into the...

Sep 2019
 Helpful

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Director

Functionality and Upgrades

The system is not intuitive when it comes to using it and drilling down into our data. But I am not...

Sep 2019
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Director

Functionality and Upgrades

It is a little difficult to get the desired outcomes. If I run a report for the whole population,...

Sep 2019
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Director

Relationship

I understand why employee turnover happens. I understand that employees advance to other positions...

Sep 2019
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Director

Other Observations & Comments

The system would have taken much longer to implement if we had done absolutely everything that we...

Sep 2019
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VP/Other Executive

Other Observations & Comments

All of Health Catalyst's software has been improved, so it is outstanding. It seems that because we...

Sep 2019
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VP/Other Executive

Other Observations & Comments

There is an enterprise agreement between Epic and Health Catalyst that allows Health Catalyst to...

Sep 2019
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VP/Other Executive

Functionality and Upgrades

We are using Health Catalyst's system for everything. We have a pretty expansive agreement with...

Sep 2019