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User Commentary
Loyalty, Relationship
Health Catalyst is better about keeping promises than our EMR vendor. The vendor is very aligned...
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Loyalty
When we went with Health Catalyst, we looked at several different vendors, and I think a different...
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Relationship
The Health Catalyst team has been accessible. They have wanted to solve problems and make things...
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Relationship
The Health Catalyst team hasn't reached out to me about things; it is usually us that reach out to them....
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Product
Twistle does not do a good job at bidirectional communication, reminders, previsit intake, clinical...
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Product
The benefit of Twistle is that it is very customizable. We have been able to do a tremendous number...
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Loyalty
We are seeking a replacement product, but we haven't found anything that can do everything that we...
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Relationship
We partnered with Twistle before Health Catalyst acquired them, and we got a lot of work done...
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Loyalty
We are excited about working with Health Catalyst in the future. We want to pick things up with...
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Product
Twistle allows for an omnichannel approach to our patient outreach. We can control what we want to...
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Operations
Health Catalyst had training that could have gotten a little deeper with our front of the house. The...
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Loyalty, Relationship
Our entire experience with the Health Catalyst product has been very easy to use. When working with...
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Loyalty, Product
The only reason we are not completely satisfied with the vendor is we need to go through their...
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Loyalty, Product
I would not buy Health Catalyst’s product again because they have not advanced the intelligence...
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Operations
The product is easy to use; the product takes a little training, but it is pretty straightforward....
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Loyalty, Product
The product has been great most of the time. It is one of the few solutions we have found that lets...
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Relationship
The vendor is definitely a bigger company now. In the past, I didn't have to get approvals to start...
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Product
The product is customizable, user friendly, and good. Patients are engaged. We like that the product...
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Relationship
The vendor makes so many improvements. There is somebody there to help me if I need to change...
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Operations, Product
We have trained quite a few builders within the Twistle product. It is better than some other...
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Relationship
We don't hear from Health Catalyst’s executive team quite as much as we did about a year ago. It is...
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Loyalty
I have been underwhelmed the past couple of years with what Health Catalyst has done with the...
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Product
Our time with Health Catalyst has gone very well. Things were slow to begin with but really picked...
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Product
Twistle’s sweet spot is still perioperative care, including things like colonoscopy and endoscopy...
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Loyalty, Relationship
Health Catalyst is a good partner for us. With the transition, we are looking closely at the product...
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Relationship
We have redone our deal a few times with Health Catalyst to make sure we have the best things for...
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Product
Twistle by Health Catalyst remains one of our strongest performing systems, both with internal...
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Relationship
The vendor is actively available and working with our team to execute and manage the maintenance...
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Value
Twistle by Health Catalyst continues to help us drive internal and external safety and productivity...
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Loyalty
The solution will continue to perform next year. I am hoping that Health Catalyst won't mess the...
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Product, Value
Twistle by Health Catalyst is a no-brainer. I would absolutely recommend it. If someone is running a...
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Relationship
Twistle has a very good support team. When we call the vendor with a problem, we can get somebody,...
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Relationship, Product
We had to essentially develop a way for our program to see how well we are doing internally, and we...
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Culture, Relationship
Health Catalyst keeps their promises for the most part. They are very easy to work with. But because...
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Operations
Health Catalyst was here and very much present during the go-live. The vendor visited the site, and...
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Product
Because our patient population is a bit older, it takes some time for them to get used to having...
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Product
Twistle is easy for our office staff to use. It is very straightforward and simple to navigate. Our...
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Relationship
Health Catalyst is very responsive. They don’t have any problem addressing my needs accordingly. I...
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Relationship, Product
Twistle has worked great for medical procedures, surgeries, and chronic health conditions. However,...
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Product
One issue we have with Twistle is that it is not available in Spanish. A lot of our patients speak...
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Culture, Relationship
Health Catalyst is very flexible with us, and they are always open to making changes. They are very...
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Product
With technology always improving and changing, I feel like we are missing something from Health...
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Operations
I have been in a few of the trainings from Health Catalyst, and I don't remember whether there is...
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Relationship, Operations
I would appreciate more guidance from Health Catalyst on what language is best for responses and...
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Product, Value
In theory, Twistle should support our integration goals, but our participation is so low that the...
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Loyalty, Relationship
A lot of my coordinators have a lot of ideas of things they wish Twistle could do, so as we work...
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Product
Currently, Twistle is not meeting our collection of modified rankings or our collection of patient...
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Relationship
Health Catalyst does a good job overall, but we had some bumps awhile ago. The vendor's staff...
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Relationship
We developed our own pathways with Twistle because our patient population had specific needs. Health...
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Product
I don't think Twistle meets all of our needs. The product comes pretty close, but there are some...
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Relationship
We have various people that we can reach out to at Health Catalyst who are very responsive during...
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Relationship
Our contact at Health Catalyst is like one of our own team members. The contact goes above and...
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Loyalty, Value
When we sought out a product, we interviewed quite a few companies, but none of them matched what we...
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Relationship
When we have a problem, Health Catalyst makes it their problem. That is really refreshing....
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Product
We have been impressed at how many of our patients have adopted the texting platform. Even the...
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Relationship
When we find that there is an error in the software, Health Catalyst is very quick to fix the issue...
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Product, Value
I would tell a peer that Twistle is an excellent application to help keep patients informed and...
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Product
We are still working on some of the bugs with getting information back to providers without having...
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Product
The Twistle solution really fits well for some of our use cases with clinical pathways monitoring....
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Operations, Product
A business has the ability to be trained in the tool, and that business can do their own clinical...
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Product, Value
The Twistle solution is a great way to engage with the patients and decrease resource utilization...
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Product
In this particular tool, the biggest constraint that we have is patients sharing phone numbers...
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Relationship
Twistle really catered to our specific needs for our patient engagement and research projects. The...
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Product
We like to be able to show outcomes, but there is not a lot of PHI data that we can actually query...
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Operations, Product
There have been some hiccups with patients not understanding how to use Twistle. For the older...
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Product
Our end users love that Twistle has made their job easier, and if we want to make tweaks going down...
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Loyalty, Relationship, Product
I saw a great vision from Twistle in the very beginning, but on the front end, I am not sure that I...
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Relationship
Twistle’s phone support is terrible. It is practically nonexistent. We leave a voicemail, and then a...
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Relationship
Twistle sends updates in an easy-to-digest email. They are proactive and open to communication.
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Product
People can only be on one pathway at a time, and I don’t love that. We had a lot of issues during...
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Product
Twistle was ahead of the game; when we first signed with them, no one else was doing quite what they...
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Relationship, Product
We have never have issues with major downtime on Twistle's application, and the vendor listens to...
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Loyalty, Value
We have found great value in Twistle. It served a lot of our patients during the difficult time of...
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Relationship, Product
For the most part, Twistle has done really well with being able to deliver what they have promised....
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Value
There isn’t a lot of nickel-and-diming with Twistle. In fact, when we were negotiating the contract...
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Relationship, Operations
The go-live process was pretty fast and straightforward, and it wasn't really difficult. The vendor...
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Product
We do not have disruptions in service from upgrades to Twistle. The product does all the things it...
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Product
We do a lot of configuration with Twistle, and the product integrates directly into our EMR. If we...
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Operations, Product
Twistle is very intuitive for our patients and our clinical team to use; we do not have to do a lot...
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Product
We are having some challenges with managing multiple pathways, such as when a single patient uses...
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Loyalty, Operations
What we are doing next is exploring the library that the vendor has already built. I haven't gotten...
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Relationship, Value
If I had to make the decision today, I would buy Twistle again. I have found that the vendor is a...
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Operations, Product
The tool has been fairly easy to use. There are some portals that are harder to navigate, but for...
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Product, Value
The automated campaign functions of the product have been very helpful for our organization. The...
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Product
Twistle’s user interface is not the greatest, and the EHR has no direct interoperability. The...
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Product
It would be great if there were a function within the product where we could input extra questions...
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Loyalty, Product
We don't have Twistle embedded directly in our EMR, but once we have the systems integrated, I think...
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Relationship
I like the responsiveness of Twistle and the team overall. They have been able to share their...
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Loyalty
Twistle has been bought by Health Catalyst, and I am still trying to figure out what strengths come...
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Operations, Product
The vendor does a great job with upgrades. We are using the product in a niche way, so there is not...
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