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Twistle by Health Catalyst
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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VP/Other Executive

Relationship

We partnered with Twistle before Health Catalyst acquired them, and we got a lot of work done...

Nov 2022
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VP/Other Executive

Future Outlook

We are excited about working with Health Catalyst in the future. We want to pick things up with...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

Twistle allows for an omnichannel approach to our patient outreach. We can control what we want to...

Nov 2022
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VP/Other Executive

Implementation and Training

Health Catalyst had training that could have gotten a little deeper with our front of the house. The...

Nov 2022
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VP/Other Executive

Future Outlook

Our entire experience with the Health Catalyst product has been very easy to use. When working with...

Nov 2022
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VP/Other Executive

Interfacing and Integration

The only reason we are not completely satisfied with the vendor is we need to go through their...

Nov 2022
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VP/Other Executive

Technology

I would not buy Health Catalyst’s product again because they have not advanced the intelligence...

Nov 2022
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Manager

Functionality and Upgrades

The product is easy to use; the product takes a little training, but it is pretty straightforward....

Oct 2022
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Manager

Interfacing and Integration

The product has been great most of the time. It is one of the few solutions we have found that lets...

Oct 2022
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VP/Other Executive

Relationship

We struggled to integrate the system with our EMR, even though the vendor told us that that would...

Sep 2022
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Manager

Service and Support

The vendor is definitely a bigger company now. In the past, I didn't have to get approvals to start...

Sep 2022
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Manager

Functionality and Upgrades

The product is customizable, user friendly, and good. Patients are engaged. We like that the product...

Sep 2022
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Manager

Service and Support

The vendor makes so many improvements. There is somebody there to help me if I need to change...

Sep 2022
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VP/Other Executive

Other Observations & Comments

We have trained quite a few builders within the Twistle product. It is better than some other...

Sep 2022
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VP/Other Executive

Relationship

We don't hear from Health Catalyst’s executive team quite as much as we did about a year ago. It is...

Sep 2022
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VP/Other Executive

Service and Support

I have been underwhelmed the past couple of years with what Health Catalyst has done with the...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

Our time with Health Catalyst has gone very well. Things were slow to begin with but really picked...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

Twistle’s sweet spot is still perioperative care, including things like colonoscopy and endoscopy...

Sep 2022
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VP/Other Executive

Relationship

Health Catalyst is a good partner for us. With the transition, we are looking closely at the product...

Sep 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We have redone our deal a few times with Health Catalyst to make sure we have the best things for...

Sep 2022
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Director

Technology

Twistle by Health Catalyst remains one of our strongest performing systems, both with internal...

Sep 2022
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Director

Relationship

The vendor is actively available and working with our team to execute and manage the maintenance...

Sep 2022
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Director

ROI / Cost (care and feeding)

Twistle by Health Catalyst continues to help us drive internal and external safety and productivity...

Sep 2022
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Director

Future Outlook

The solution will continue to perform next year. I am hoping that Health Catalyst won't mess the...

Sep 2022
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Director

Lessons Learned

Twistle by Health Catalyst is a no-brainer. I would absolutely recommend it. If someone is running a...

Sep 2022
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Director

Service and Support

Twistle has a very good support team. When we call the vendor with a problem, we can get somebody,...

Sep 2022
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Director

Relationship

We had to essentially develop a way for our program to see how well we are doing internally, and we...

Sep 2022
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Director

Relationship

Health Catalyst keeps their promises for the most part. They are very easy to work with. But because...

Sep 2022
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Director

Implementation and Training

Health Catalyst was here and very much present during the go-live. The vendor visited the site, and...

Sep 2022
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Director

Functionality and Upgrades

Because our patient population is a bit older, it takes some time for them to get used to having...

Sep 2022
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Director

Technology

Twistle is easy for our office staff to use. It is very straightforward and simple to navigate. Our...

Sep 2022
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Director

Service and Support

Health Catalyst is very responsive. They don’t have any problem addressing my needs accordingly. I...

Sep 2022
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Director

Other Observations & Comments

Twistle has worked great for medical procedures, surgeries, and chronic health conditions. However,...

Sep 2022
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Director

Functionality and Upgrades

One issue we have with Twistle is that it is not available in Spanish. A lot of our patients speak...

Sep 2022
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Director

Service and Support

Health Catalyst is very flexible with us, and they are always open to making changes. They are very...

Sep 2022
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Director

Functionality and Upgrades

With technology always improving and changing, I feel like we are missing something from Health...

Sep 2022
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Director

Implementation and Training

I have been in a few of the trainings from Health Catalyst, and I don't remember whether there is...

Sep 2022
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Director

Functionality and Upgrades

I would appreciate more guidance from Health Catalyst on what language is best for responses and...

Sep 2022
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(0)
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Director

Other Observations & Comments

In theory, Twistle should support our integration goals, but our participation is so low that the...

Sep 2022
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Director

Future Outlook

A lot of my coordinators have a lot of ideas of things they wish Twistle could do, so as we work...

Sep 2022
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Director

Other Observations & Comments

Currently, Twistle is not meeting our collection of modified rankings or our collection of patient...

Sep 2022
||
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Director

Service and Support

Health Catalyst does a good job overall, but we had some bumps awhile ago. The vendor's staff...

Sep 2022
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Director

Lessons Learned

I would encourage people who are thinking of moving forward with Health Catalyst’s product to know...

Sep 2022
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VP/Other Executive

Relationship

We developed our own pathways with Twistle because our patient population had specific needs. Health...

Sep 2022
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VP/Other Executive

Technology

I don't think Twistle meets all of our needs. The product comes pretty close, but there are some...

Sep 2022
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VP/Other Executive

Service and Support

We have various people that we can reach out to at Health Catalyst who are very responsive during...

Sep 2022
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VP/Other Executive

Relationship

Our contact at Health Catalyst is like one of our own team members. The contact goes above and...

Sep 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

When we sought out a product, we interviewed quite a few companies, but none of them matched what we...

Sep 2022
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VP/Other Executive

Service and Support

When we have a problem, Health Catalyst makes it their problem. That is really refreshing....

Sep 2022
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VP/Other Executive

Functionality and Upgrades

We have been impressed at how many of our patients have adopted the texting platform. Even the...

Sep 2022
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Manager

Service and Support

When we find that there is an error in the software, Health Catalyst is very quick to fix the issue...

Aug 2022
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Manager

ROI / Cost (care and feeding)

I would tell a peer that Twistle is an excellent application to help keep patients informed and...

Aug 2022
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Manager

Lessons Learned

We are still working on some of the bugs with getting information back to providers without having...

Aug 2022
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Director

Functionality and Upgrades

The Twistle solution really fits well for some of our use cases with clinical pathways monitoring....

Aug 2022
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Director

Implementation and Training

A business has the ability to be trained in the tool, and that business can do their own clinical...

Aug 2022
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Director

ROI / Cost (care and feeding)

The Twistle solution is a great way to engage with the patients and decrease resource utilization...

Aug 2022
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(0)
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Director

Functionality and Upgrades

In this particular tool, the biggest constraint that we have is patients sharing phone numbers...

Aug 2022
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Director

Relationship

Twistle really catered to our specific needs for our patient engagement and research projects. The...

Aug 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We like to be able to show outcomes, but there is not a lot of PHI data that we can actually query...

Aug 2022
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VP/Other Executive

Other Observations & Comments

There have been some hiccups with patients not understanding how to use Twistle. For the older...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

Our end users love that Twistle has made their job easier, and if we want to make tweaks going down...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

I saw a great vision from Twistle in the very beginning, but on the front end, I am not sure that I...

Aug 2022
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VP/Other Executive

Other Observations & Comments

Twistle’s phone support is terrible. It is practically nonexistent. We leave a voicemail, and then a...

Aug 2022
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VP/Other Executive

Service and Support

Twistle sends updates in an easy-to-digest email. They are proactive and open to communication.

Aug 2022
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VP/Other Executive

Functionality and Upgrades

People can only be on one pathway at a time, and I don’t love that. We had a lot of issues during...

Aug 2022
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VP/Other Executive

Lessons Learned

Twistle was ahead of the game; when we first signed with them, no one else was doing quite what they...

Aug 2022
||
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VP/Other Executive

Functionality and Upgrades

We have never have issues with major downtime on Twistle's application, and the vendor listens to...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

We have found great value in Twistle. It served a lot of our patients during the difficult time of...

Aug 2022
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VP/Other Executive

Interfacing and Integration

For the most part, Twistle has done really well with being able to deliver what they have promised....

Aug 2022
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VP/Other Executive

ROI / Cost (care and feeding)

There isn’t a lot of nickel-and-diming with Twistle. In fact, when we were negotiating the contract...

Aug 2022
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VP/Other Executive

Implementation and Training

The go-live process was pretty fast and straightforward, and it wasn't really difficult. The vendor...

Aug 2022
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CMIO

Functionality and Upgrades

We do not have disruptions in service from upgrades to Twistle. The product does all the things it...

Aug 2022
||
(0)
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CMIO

Interfacing and Integration

We do a lot of configuration with Twistle, and the product integrates directly into our EMR. If we...

Aug 2022
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(0)
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CMIO

Functionality and Upgrades

Twistle is very intuitive for our patients and our clinical team to use; we do not have to do a lot...

Aug 2022
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CMIO

Functionality and Upgrades

We are having some challenges with managing multiple pathways, such as when a single patient uses...

Aug 2022
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Director

Technology

What we are doing next is exploring the library that the vendor has already built. I haven't gotten...

Jul 2022
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Director

Relationship

If I had to make the decision today, I would buy Twistle again. I have found that the vendor is a...

Jul 2022
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Director

Functionality and Upgrades

The tool has been fairly easy to use. There are some portals that are harder to navigate, but for...

Jul 2022
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Physician

Functionality and Upgrades

The automated campaign functions of the product have been very helpful for our organization. The...

Jul 2022
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Physician

Technology

Twistle’s user interface is not the greatest, and the EHR has no direct interoperability. The...

Jul 2022
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Physician

Lessons Learned

It would be great if there were a function within the product where we could input extra questions...

Jul 2022
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Director

Future Outlook

We don't have Twistle embedded directly in our EMR, but once we have the systems integrated, I think...

Jun 2022
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Director

Relationship

I like the responsiveness of Twistle and the team overall. They have been able to share their...

Jun 2022
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Director

Other Observations & Comments

Twistle has been bought by Health Catalyst, and I am still trying to figure out what strengths come...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor does a great job with upgrades. We are using the product in a niche way, so there is not...

Jun 2022
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Physician

Functionality and Upgrades

The Twistle phone application on my iPhone is excellent. I really like it and like the way patients...

Apr 2022
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Physician

Functionality and Upgrades

Twistle could work on their disconnect ability. When we operate on a patient, I give them access to...

Apr 2022
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Physician

Functionality and Upgrades

If Twistle could set up telehealth visiting, that would be great. Right now, I can speak to a...

Apr 2022
||
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Physician

Relationship

I haven't even noticed a change since the Health Catalyst acquisition. We still work with the same people....

Apr 2022
||
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Director

Relationship

We have had a disappointing relationship with the vendor, and I am not sure whether that has to do...

Feb 2022
||
(0)
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Director

ROI / Cost (care and feeding)

The vendor avoided charging us for every little thing at first, but later they wanted to increase...

Feb 2022
||
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Director

Functionality and Upgrades

Things don't get much easier for patients than when they are using Twistle, but our staff definitely...

Jan 2022
||
(0)
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Director

ROI / Cost (care and feeding)

Twistle avoids charging for every little thing for all intents and purposes. We had an issue with...

Jan 2022
||
(0)
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Director

Implementation and Training

During the implementation, some things felt like they should have Twistle's responsibility, but...

Jan 2022
||
(0)
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Director

Implementation and Training

Twistle's product is more involved and challenging for our staff to manage than another product, but...

Jan 2022
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Director

Relationship

We can get an executive from the vendor on the phone pretty quickly if we need to.

Jan 2022
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Manager

Relationship

Twistle's system is great for meeting the patient where they are. Everybody uses cell phones, and...

Jan 2022
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Manager

Relationship

Twistle could improve on the organizational side. The recent acquisition by Health Catalyst will...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

Twistle's system is easy to use for the patient. It is a little more complicated for a clinician to...

Jan 2022
||
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Manager

ROI / Cost (care and feeding)

I wouldn't buy Twistle's system again because we found out that we already have another product that...

Jan 2022
||
(0)
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Manager

Implementation and Training

Our Twistle implementation took longer than expected, and the product was a little expensive. We had...

Jan 2022
||
(0)
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Manager

Interfacing and Integration

We asked for the Twistle system to integrate with some of our systems, but it doesn't. The tool does...

Jan 2022
||
(0)
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Manager

Relationship

Twistle could have been more proactive when the COVID-19 vaccine was approved. Our whole workflow is...

Jan 2022
||
(0)
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Director

Relationship

I have always had the help I needed from Twistle. I would definitely recommend them to others....

Jan 2022
||
(0)
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Director

Future Outlook

I don't anticipate that our satisfaction with Twistle will change. I am very excited and happy with...

Jan 2022
||
(0)
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Director

ROI / Cost (care and feeding)

I like the system's accessibility. The system is very user friendly, and we can easily utilize the...

Jan 2022
||
(0)
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Director

Functionality and Upgrades

The system is pretty easy for patients to use. I would say that their satisfaction has been pretty...

Dec 2021
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(0)
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Director

Functionality and Upgrades

There are additional steps to actually use the tool rather than embedding it within a workflow or...

Dec 2021
||
(0)
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Director

Future Outlook

We will continue to use the system, but we do not have plans to expand our use. Those plans may...

Dec 2021
||
(0)
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Director

Service and Support

The changes we have recently done with the system have been easy. The vendor reaches out and makes...

Dec 2021
||
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Director

Other Observations & Comments

We really haven’t found any other use cases or ways to expand. I don’t want to sound discouraging....

Dec 2021
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Director

Service and Support

The vendor's phone and web support is okay. I reach out to contact the vendor via email. We don’t...

Dec 2021
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Director

Relationship

We work with the vendor executives often and are able to escalate when needed. The vendor's pricing...

Dec 2021
||
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