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Twistle by Health Catalyst
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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VP/Other Executive

Loyalty, Relationship

Health Catalyst is better about keeping promises than our EMR vendor. The vendor is very aligned...

Mar 2023
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VP/Other Executive

Loyalty

When we went with Health Catalyst, we looked at several different vendors, and I think a different...

Jan 2023
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VP/Other Executive

Relationship

The Health Catalyst team has been accessible. They have wanted to solve problems and make things...

Jan 2023
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VP/Other Executive

Relationship

The Health Catalyst team hasn't reached out to me about things; it is usually us that reach out to them....

Jan 2023
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VP/Other Executive

Product

Twistle does not do a good job at bidirectional communication, reminders, previsit intake, clinical...

Dec 2022
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VP/Other Executive

Product

The benefit of Twistle is that it is very customizable. We have been able to do a tremendous number...

Dec 2022
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VP/Other Executive

Loyalty

We are seeking a replacement product, but we haven't found anything that can do everything that we...

Dec 2022
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VP/Other Executive

Relationship

We partnered with Twistle before Health Catalyst acquired them, and we got a lot of work done...

Nov 2022
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VP/Other Executive

Loyalty

We are excited about working with Health Catalyst in the future. We want to pick things up with...

Nov 2022
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VP/Other Executive

Product

Twistle allows for an omnichannel approach to our patient outreach. We can control what we want to...

Nov 2022
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VP/Other Executive

Operations

Health Catalyst had training that could have gotten a little deeper with our front of the house. The...

Nov 2022
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VP/Other Executive

Loyalty, Relationship

Our entire experience with the Health Catalyst product has been very easy to use. When working with...

Nov 2022
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VP/Other Executive

Loyalty, Product

The only reason we are not completely satisfied with the vendor is we need to go through their...

Nov 2022
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VP/Other Executive

Loyalty, Product

I would not buy Health Catalyst’s product again because they have not advanced the intelligence...

Nov 2022
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Manager

Operations

The product is easy to use; the product takes a little training, but it is pretty straightforward....

Oct 2022
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Manager

Loyalty, Product

The product has been great most of the time. It is one of the few solutions we have found that lets...

Oct 2022
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Manager

Relationship

The vendor is definitely a bigger company now. In the past, I didn't have to get approvals to start...

Sep 2022
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Manager

Product

The product is customizable, user friendly, and good. Patients are engaged. We like that the product...

Sep 2022
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Manager

Relationship

The vendor makes so many improvements. There is somebody there to help me if I need to change...

Sep 2022
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VP/Other Executive

Operations, Product

We have trained quite a few builders within the Twistle product. It is better than some other...

Sep 2022
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VP/Other Executive

Relationship

We don't hear from Health Catalyst’s executive team quite as much as we did about a year ago. It is...

Sep 2022
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VP/Other Executive

Loyalty

I have been underwhelmed the past couple of years with what Health Catalyst has done with the...

Sep 2022
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VP/Other Executive

Product

Our time with Health Catalyst has gone very well. Things were slow to begin with but really picked...

Sep 2022
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VP/Other Executive

Product

Twistle’s sweet spot is still perioperative care, including things like colonoscopy and endoscopy...

Sep 2022
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VP/Other Executive

Loyalty, Relationship

Health Catalyst is a good partner for us. With the transition, we are looking closely at the product...

Sep 2022
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VP/Other Executive

Relationship

We have redone our deal a few times with Health Catalyst to make sure we have the best things for...

Sep 2022
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Director

Product

Twistle by Health Catalyst remains one of our strongest performing systems, both with internal...

Sep 2022
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Director

Relationship

The vendor is actively available and working with our team to execute and manage the maintenance...

Sep 2022
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Director

Value

Twistle by Health Catalyst continues to help us drive internal and external safety and productivity...

Sep 2022
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Director

Loyalty

The solution will continue to perform next year. I am hoping that Health Catalyst won't mess the...

Sep 2022
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Director

Product, Value

Twistle by Health Catalyst is a no-brainer. I would absolutely recommend it. If someone is running a...

Sep 2022
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Director

Relationship

Twistle has a very good support team. When we call the vendor with a problem, we can get somebody,...

Sep 2022
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Director

Relationship, Product

We had to essentially develop a way for our program to see how well we are doing internally, and we...

Sep 2022
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Director

Culture, Relationship

Health Catalyst keeps their promises for the most part. They are very easy to work with. But because...

Sep 2022
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Director

Operations

Health Catalyst was here and very much present during the go-live. The vendor visited the site, and...

Sep 2022
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Director

Product

Because our patient population is a bit older, it takes some time for them to get used to having...

Sep 2022
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Director

Product

Twistle is easy for our office staff to use. It is very straightforward and simple to navigate. Our...

Sep 2022
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Director

Relationship

Health Catalyst is very responsive. They don’t have any problem addressing my needs accordingly. I...

Sep 2022
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(0)
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Director

Relationship, Product

Twistle has worked great for medical procedures, surgeries, and chronic health conditions. However,...

Sep 2022
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(0)
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Director

Product

One issue we have with Twistle is that it is not available in Spanish. A lot of our patients speak...

Sep 2022
||
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Director

Culture, Relationship

Health Catalyst is very flexible with us, and they are always open to making changes. They are very...

Sep 2022
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Director

Product

With technology always improving and changing, I feel like we are missing something from Health...

Sep 2022
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Director

Operations

I have been in a few of the trainings from Health Catalyst, and I don't remember whether there is...

Sep 2022
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Director

Relationship, Operations

I would appreciate more guidance from Health Catalyst on what language is best for responses and...

Sep 2022
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(0)
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Director

Product, Value

In theory, Twistle should support our integration goals, but our participation is so low that the...

Sep 2022
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Director

Loyalty, Relationship

A lot of my coordinators have a lot of ideas of things they wish Twistle could do, so as we work...

Sep 2022
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Director

Product

Currently, Twistle is not meeting our collection of modified rankings or our collection of patient...

Sep 2022
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Director

Relationship

Health Catalyst does a good job overall, but we had some bumps awhile ago. The vendor's staff...

Sep 2022
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(0)
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VP/Other Executive

Relationship

We developed our own pathways with Twistle because our patient population had specific needs. Health...

Sep 2022
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(0)
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VP/Other Executive

Product

I don't think Twistle meets all of our needs. The product comes pretty close, but there are some...

Sep 2022
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VP/Other Executive

Relationship

We have various people that we can reach out to at Health Catalyst who are very responsive during...

Sep 2022
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VP/Other Executive

Relationship

Our contact at Health Catalyst is like one of our own team members. The contact goes above and...

Sep 2022
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VP/Other Executive

Loyalty, Value

When we sought out a product, we interviewed quite a few companies, but none of them matched what we...

Sep 2022
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VP/Other Executive

Relationship

When we have a problem, Health Catalyst makes it their problem. That is really refreshing....

Sep 2022
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VP/Other Executive

Product

We have been impressed at how many of our patients have adopted the texting platform. Even the...

Sep 2022
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Manager

Relationship

When we find that there is an error in the software, Health Catalyst is very quick to fix the issue...

Aug 2022
||
(0)
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Manager

Product, Value

I would tell a peer that Twistle is an excellent application to help keep patients informed and...

Aug 2022
||
(0)
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Manager

Product

We are still working on some of the bugs with getting information back to providers without having...

Aug 2022
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Director

Product

The Twistle solution really fits well for some of our use cases with clinical pathways monitoring....

Aug 2022
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Director

Operations, Product

A business has the ability to be trained in the tool, and that business can do their own clinical...

Aug 2022
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Director

Product, Value

The Twistle solution is a great way to engage with the patients and decrease resource utilization...

Aug 2022
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(0)
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Director

Product

In this particular tool, the biggest constraint that we have is patients sharing phone numbers...

Aug 2022
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Director

Relationship

Twistle really catered to our specific needs for our patient engagement and research projects. The...

Aug 2022
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VP/Other Executive

Product

We like to be able to show outcomes, but there is not a lot of PHI data that we can actually query...

Aug 2022
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VP/Other Executive

Operations, Product

There have been some hiccups with patients not understanding how to use Twistle. For the older...

Aug 2022
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VP/Other Executive

Product

Our end users love that Twistle has made their job easier, and if we want to make tweaks going down...

Aug 2022
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VP/Other Executive

Loyalty, Relationship, Product

I saw a great vision from Twistle in the very beginning, but on the front end, I am not sure that I...

Aug 2022
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VP/Other Executive

Relationship

Twistle’s phone support is terrible. It is practically nonexistent. We leave a voicemail, and then a...

Aug 2022
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VP/Other Executive

Relationship

Twistle sends updates in an easy-to-digest email. They are proactive and open to communication.

Aug 2022
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VP/Other Executive

Product

People can only be on one pathway at a time, and I don’t love that. We had a lot of issues during...

Aug 2022
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VP/Other Executive

Product

Twistle was ahead of the game; when we first signed with them, no one else was doing quite what they...

Aug 2022
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VP/Other Executive

Relationship, Product

We have never have issues with major downtime on Twistle's application, and the vendor listens to...

Aug 2022
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VP/Other Executive

Loyalty, Value

We have found great value in Twistle. It served a lot of our patients during the difficult time of...

Aug 2022
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VP/Other Executive

Relationship, Product

For the most part, Twistle has done really well with being able to deliver what they have promised....

Aug 2022
||
(0)
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VP/Other Executive

Value

There isn’t a lot of nickel-and-diming with Twistle. In fact, when we were negotiating the contract...

Aug 2022
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VP/Other Executive

Relationship, Operations

The go-live process was pretty fast and straightforward, and it wasn't really difficult. The vendor...

Aug 2022
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CMIO

Product

We do not have disruptions in service from upgrades to Twistle. The product does all the things it...

Aug 2022
||
(0)
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CMIO

Product

We do a lot of configuration with Twistle, and the product integrates directly into our EMR. If we...

Aug 2022
||
(0)
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CMIO

Operations, Product

Twistle is very intuitive for our patients and our clinical team to use; we do not have to do a lot...

Aug 2022
||
(0)
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CMIO

Product

We are having some challenges with managing multiple pathways, such as when a single patient uses...

Aug 2022
||
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Director

Loyalty, Operations

What we are doing next is exploring the library that the vendor has already built. I haven't gotten...

Jul 2022
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Director

Relationship, Value

If I had to make the decision today, I would buy Twistle again. I have found that the vendor is a...

Jul 2022
||
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Director

Operations, Product

The tool has been fairly easy to use. There are some portals that are harder to navigate, but for...

Jul 2022
||
(0)
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Physician

Product, Value

The automated campaign functions of the product have been very helpful for our organization. The...

Jul 2022
||
(0)
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Physician

Product

Twistle’s user interface is not the greatest, and the EHR has no direct interoperability. The...

Jul 2022
||
(0)
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Physician

Product

It would be great if there were a function within the product where we could input extra questions...

Jul 2022
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(0)
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Director

Loyalty, Product

We don't have Twistle embedded directly in our EMR, but once we have the systems integrated, I think...

Jun 2022
||
(0)
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Director

Relationship

I like the responsiveness of Twistle and the team overall. They have been able to share their...

Jun 2022
||
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Director

Loyalty

Twistle has been bought by Health Catalyst, and I am still trying to figure out what strengths come...

Jun 2022
||
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Analyst/Coordinator

Operations, Product

The vendor does a great job with upgrades. We are using the product in a niche way, so there is not...

Jun 2022
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