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Twistle by Health Catalyst Commentary
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Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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Featured  Report

Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
An Update on Vendor-Reported Capabilities
July 2023
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User Commentary

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VP/Other Executive

Loyalty, Value

It is hard to say whether Twistle will be part of our long-term plans because we have to have funds...

Mar 2025
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VP/Other Executive

Relationship, Operations

I would buy Twistle again. We know who to reach out to at Health Catalyst; they have met with us...

Mar 2025
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VP/Other Executive

Relationship, Operations

Health Catalyst is good with upgrades. We have interactions with their staff and their people, and...

Mar 2025
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VP/Other Executive

Product

Twistle is doing what we have asked it to do. It is working. With Health Catalyst, we use a home...

Mar 2025
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VP/Other Executive

Culture, Value

It is true that Health Catalyst avoids charging for every little thing. We are getting the most...

Mar 2025
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VP/Other Executive

Operations, Product

Twistle is like all technology; we have to download the app or enroll in it, and the process is...

Mar 2025
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VP/Other Executive

Product

The way Health Catalyst’s billing works is we have a certain number of years, and each year, they...

Jul 2024
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VP/Other Executive

Operations

We generated some training documentation, and Twistle is the conduit for that training to get to the...

Jul 2024
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VP/Other Executive

Loyalty, Product

A lot of patient engagement tools have things like Google Translate, and we have seen ones where it...

Jul 2024
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VP/Other Executive

Loyalty, Product

We are working on integrating Twistle through APIs into our patient management application, but when...

Jul 2024
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Performance
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Patient Communications Landscape 2022
30 June 22    |   Adam Cherrington and Dan Czech
As patients’ expectations have evolved and provider organizations’ technology has matured, the need for quick, easy, ongoing patient/provider communication has become even more prevalent. It is often no longer sufficient to merely push communications to patients (e.g., appointment reminders). This study examines and defines the current landscape of patient communications solutions—including how they are used; how easy they are to set up, customize, and use on an ongoing basis; and what outcomes they are helping organizations to achieve.
Perception
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Patient Perspectives on Patient Engagement Technology 2022
26 May 22    |   Adam Cherrington and Dan Czech
The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.



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