Patient Communications Landscape 2022
30 June 22
| Adam Cherrington and Dan Czech
As patients’ expectations have evolved and provider organizations’ technology has matured, the need for quick, easy, ongoing patient/provider communication has become even more prevalent. It is often no longer sufficient to merely push communications to patients (e.g., appointment reminders). This study examines and defines the current landscape of patient communications solutions—including how they are used; how easy they are to set up, customize, and use on an ongoing basis; and what outcomes they are helping organizations to achieve.
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VP/Other Executive
Loyalty, Value
It is hard to say whether Twistle will be part of our long-term plans...
VP/Other Executive
Relationship, Operations
I would buy Twistle again. We know who to reach out to at Health...
VP/Other Executive
Relationship, Operations
Health Catalyst is good with upgrades. We have interactions with their...
VP/Other Executive
Product
Twistle is doing what we have asked it to do. It is working. With...
VP/Other Executive
Culture, Value
It is true that Health Catalyst avoids charging for every little...
VP/Other Executive
Operations, Product
Twistle is like all technology; we have to download the app or enroll...
VP/Other Executive
Product
The way Health Catalyst’s billing works is we have a certain number of...
VP/Other Executive
Operations
We generated some training documentation, and Twistle is the conduit...
VP/Other Executive
Loyalty, Product
A lot of patient engagement tools have things like Google Translate,...
VP/Other Executive
Loyalty, Product
We are working on integrating Twistle through APIs into our patient...