Cybersecurity Is Critical in Today's Environment
HealthcareSource Quality Talent Suite
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Subject Expert
Tanya Egbert
Research Director
Commentary Summary
User Commentary
Analyst/Coordinator
The product is pretty good. I like the flexibility with forms and scheduling. We get our reviews...
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Analyst/Coordinator
The vendor charges according to our contract, but our contract is way more expensive than what our...
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Analyst/Coordinator
HealthcareSource did a really good job with the implementation. When we first implemented the...
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Analyst/Coordinator
Sometimes when I am reading about a coming upgrade, I think that it is going to be great, but when...
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Analyst/Coordinator
We have both multiple tools, and the vendor told us that we could use single sign-on for all the...
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Analyst/Coordinator
Some end users don't use the system enough to remember what they need to do. Some only use the...
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Analyst/Coordinator
HealthcareSource sends out updates whenever there is an update that we can do. We have to go into...
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Analyst/Coordinator
I have spoken to one of the higher-ups at HealthcareSource before. They are all helpful when we need...
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Analyst/Coordinator
The system is pretty expensive, and our leadership may be looking to find something we can get for a...
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Analyst/Coordinator
I like having access to people who help me so quickly when I have a question. The vendor has really...
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Analyst/Coordinator
The vendor’s customer service is outstanding, wonderful, and excellent. The customer service people...
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Analyst/Coordinator
I am satisfied with the training. We had training when we first started, and the vendor also does...
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Analyst/Coordinator
HealthcareSource Talent Management integrates well with our third-party product.
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Analyst/Coordinator
The product is very user friendly. We are totally satisfied. The outcomes that we have achieved with...
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Analyst/Coordinator
The product doesn't play well in the sandbox with other things. The product is good, but it is not...
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Analyst/Coordinator
The job description process is so cumbersome. It isn't user friendly. The vendor finally came out...
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Analyst/Coordinator
The vendor's help folks are very good. They are very timely with responding. They put information...
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Analyst/Coordinator
The platform is easy to use and navigate. The vendor really listens to what we have to say when we...
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Analyst/Coordinator
We use Performance Manager for our evaluations. It is a nice product. We can go back and see our...
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Analyst/Coordinator
The number one thing that I like most about HealthcareSource is that they are really easy to work...
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Analyst/Coordinator
With HealthcareSource Talent Management, we wanted to save time and increase productivity because...
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Analyst/Coordinator
Every year, we get a certain amount of support from HealthcareSource, but when we go beyond that or...
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Analyst/Coordinator
HealthcareSource gets feedback from users and always adopts all of the suggestions. They make many...
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Director
Right now, we do our payroll with another vendor's system, and we are unable to be cloud based using...
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Director
The vendor has been very transparent with their charges. I haven't had any concerns with those.
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Director
I like the solution's candidate spacing. It is now much easier to get candidates to apply to our...
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Director
I work directly with the back-office part of the solution to provide support to our users. I like...
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Director
When we were going through the implementation process, we thought that integrating with a certain...
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Director
We only learned about the option to add Indeed Apply to the system when I asked the vendor how we...
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Manager
HealthcareSource does webinars every now and then, and that is okay because it gives us different...
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Analyst/Coordinator
I really like the ease of use for HealthcareSource Talent Management. We have many tools with this...
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Analyst/Coordinator
HealthcareSource does a great job with training us. They show us tools and ways to use the system....
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Analyst/Coordinator
We have an issue that the vendor is currently working on that will either require a system fix or a...
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Analyst/Coordinator
As far as our long-term plans go, we are not staying with HealthcareSource's system. For financial...
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Analyst/Coordinator
When we purchased HealthcareSource's system, the vendor wasn't able to deliver on the design of the...
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Analyst/Coordinator
The vendor's training process is to post a blog; they don’t tell us what is really going on. I would...
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Analyst/Coordinator
When we bought the system, our constraints were primarily financial. We couldn’t afford to go to the...
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Analyst/Coordinator
HealthcareSource is working hard on their customer service. They are listening and trying to get us...
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Analyst/Coordinator
HealthcareSource’s architecture is the main drawback. Some of the structural aspects are clunky. The...
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Analyst/Coordinator
The vendor has added some new features. For example, they focused on recruitment, but that really...
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Analyst/Coordinator
HealthcareSource has a technical glitch on their side that needs to be fixed. The glitch happened...
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Manager
We are using the solution hospital-wide for our compliance lessons and tracking certifications. Each...
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Manager
A more consistent process would be better. There are 20 different ways to do things. Some of the...
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Manager
We had one-on-one training and got on the same page. The vendor was fabulous with that. The customer...
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Director
The HealthcareSource position manager system is really very strong, and there is an assessment tool...
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Director
HealthcareSource is willing to reach out. They are pretty active and make themselves available. Our...
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Director
Moving from an enterprise system to this solution was great for us, but our implementation was a...
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Director
If a user has an older system, then almost anything that they do to upgrade it will be an...
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Director
Our recruiters participated in a user help group as they were getting more acclimated to the...
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Director
HealthcareSource doesn't really charge us for anything. They occasionally let us know about other...
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Director
I sit down with our recruiters on an annual basis to talk about how the system is working. I am...
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Manager
I like HealthcareSource's support. The support people are very quick.
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Manager
The recruitment marketing module could be improved. It should be part of the position manager...
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Manager
I wish that HealthcareSource Talent Management were cheaper, but I think that most people wish that...
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Manager
When the vendor has updates or enhancements for HealthcareSource's talent management system, I would...
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Manager
I have been very pleased with HealthcareSource's help desk. The vendor's support people are always...
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Manager
HealthcareSource Talent Management lacks a little bit of the functionality that I would like. The...
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Manager
HealthcareSource has started putting some new things into place that have been helpful. The vendor...
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Manager
I have been looking at other platforms to see whether I could get more functionality for the price....
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Manager
It has been a while since I have had any training. HealthcareSource does webinars, but they aren't...
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Manager
HealthcareSource Talent Management is pretty reliable. There have only been a couple of times when...
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Manager
HealthcareSource recently instituted an enhancement-suggestion form, so they are openly asking...
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Manager
The way that HealthcareSource Talent Management does onboarding is really good and pretty seamless....
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Manager
HealthcareSource does integrate the system with Indeed.com for free. It would be nice if there were...
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CPO/CHRO
I am very likely to recommend HealthcareSource's system. It is an excellent tool, and it is...
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CPO/CHRO
HealthcareSource certainly delivers new technology. They have done that to my satisfaction. I might...
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CPO/CHRO
We will consider another vendor's tool in the future, but I don't know how interested I am in...
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VP/Other Executive
My biggest need for improvement would be to add SSO functionality. I have to sign in differently for...
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VP/Other Executive
From a performance management perspective, the system has some nuances. But the products we have...
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VP/Other Executive
When customers start adding integrations in the background, things get a little crazy. Position...
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VP/Other Executive
I would buy the system again, but I would look for products that integrate well. The system doesn't...
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VP/Other Executive
HealthcareSource avoids nickel-and-diming. For the most part, the cost is reasonable. The percentage...
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VP/Other Executive
I have a relationship with our previous account manager. That person is doing some things regarding...
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VP/Other Executive
HealthcareSource's support is better than it used to be. I think HealthcareSource got more staff and...
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Analyst/Coordinator
I like that I can go into HealthcareSource Talent Management and look at appraisals. I can mimic...
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Analyst/Coordinator
I wish the module for job descriptions in HealthcareSource Talent Management were more robust. Right...
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Manager
HealthcareSource will change tax forms for us without cost, but we only get so many forms in our...
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Manager
We developed processes and procedures based on what the solution could do for us. Then, v.11 came...
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Manager
Our first year with the solution was really rough. We had to complain a lot before we got the...
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Manager
HealthcareSource Talent Management is great because it manages all of our tasks in one area. The...
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VP/Other Executive
We have had some changes to our contracts and accounts. Our contact person with the vendor needs to...
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VP/Other Executive
We receive good responses from the vendor's people on the performance manager side when we are...
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VP/Other Executive
HealthcareSource is adequate right now, but they really need to start making enhancements for some...
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VP/Other Executive
The solution's talent acquisition side needs to be more current. When people go into the system to...
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VP/Other Executive
The solution has lots of reporting options in the dashboard, and all of the vendor's analysts are...
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VP/Other Executive
The solution is pretty easy to use. We are moving pretty fast, and we don't always get a chance to...
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VP/Other Executive
A few times in the last few years, we have had some problems with the system's downtime. We have...
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Analyst/Coordinator
The product will no longer be part of our long-term plans. It is being phased out. The vendor does...
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Analyst/Coordinator
The vendor doesn’t nickel-and-dime as long as something isn’t difficult to accomplish, but once we...
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Analyst/Coordinator
The system does what we purchased it to do, and it has served its purpose, but there are some things...
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Analyst/Coordinator
NetLearning Management System could use some major improvements. From an end-user standpoint, we use...
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Analyst/Coordinator
There are positives to NetLearning Management System. For instance, the vendor already has course...
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Analyst/Coordinator
The executives at HealthcareSource do the best that they can. The vendor is going through some...
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Analyst/Coordinator
HealthcareSource is very good with their product, and they are always improving it. They have a lot...
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Analyst/Coordinator
We have been with HealthcareSource for a long time. We have really gotten to know their people. We...
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Manager
HealthcareSource relies upon a third-party vendor for content, so we have to utilize a third-party...
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Manager
The system isn't really user friendly. It requires a lot of clicks on the administrator side to...
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Manager
If people were looking to move from a paper process to an electronic process as a first step,...
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Director
HealthcareSource Talent Management is not part of our long-term plans. We are actually working on...
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