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HealthcareSource Quality Talent Suite Comments
Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Service and Support
Only one thing happened related to the COVID-19 situation. I don’t know exactly where the issue...
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Analyst/Coordinator
Other Observations & Comments
HealthcareSource uses the standard process that most of the industry uses when it comes to...
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Analyst/Coordinator
Other Observations & Comments
Once we go over the allotted amounts of training hours or support hours, HealthcareSource does...
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Analyst/Coordinator
Functionality and Upgrades
We like the system a lot. The functionally is very user friendly. I see the mini upgrades almost...
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Analyst/Coordinator
Functionality and Upgrades
There was a glitch in the reporting. When the employees signed up on the evaluation, it didn’t...
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Analyst/Coordinator
Functionality and Upgrades
I know that NetLearning Management System works well. I don't have a lot of day-to-day interactions...
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Analyst/Coordinator
Implementation and Training
For training, we like to do a Zoom call or a Webex, and HealthcareSource is very willing to set...
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Analyst/Coordinator
Interfacing and Integration
The integration isn't perfect, but it is really good. Sometimes we have issues. Most of the time,...
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Analyst/Coordinator
Service and Support
HealthcareSource tries to add enhancements to the product that people have asked for. There is a...
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Analyst/Coordinator
Service and Support
We have made a lot of changes, and we have asked a lot of HealthcareSource, and sometimes we have...
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Analyst/Coordinator
Relationship
The vendor is pretty good about offering proactive service for the product. I think the quality of...
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Analyst/Coordinator
Relationship
We had someone we could escalate our issues to. The person took a different position, and I am not...
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Analyst/Coordinator
Functionality and Upgrades
HealthcareSource has helped us a lot with integration. We used to have to manually enter information...
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Analyst/Coordinator
Functionality and Upgrades
The vendor needs to test the system more before releasing updates. Often, we find issues and have to...
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Analyst/Coordinator
Relationship
There is no elitist feeling from the executives at all. I could email them or call them if I wanted...
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Analyst/Coordinator
Relationship
HealthcareSource is really good about having biweekly meetings with us. Between those meetings, the...
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Analyst/Coordinator
Relationship
HealthcareSource is very good at keeping their promises. If they aren’t sure whether they can do...
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Analyst/Coordinator
ROI / Cost (care and feeding)
In the past, the vendor didn’t charge us for every single thing, but now they charge us every time...
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Manager
Functionality and Upgrades
We use HealthcareSource Talent Management as our tracking software, a personality assessment, and a...
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Manager
Relationship
The vendor is a partner. The vendor's support team is very quick to respond, and the team members...
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Manager
Future Outlook
The solution is not part of our long-term plans. We need a more enhanced product that has more...
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Manager
Functionality and Upgrades
One struggle that we have is that we can't hire more than one applicant into one job; the system...
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Manager
Service and Support
We have a contact to reach out to, but that person never seems to be available, and I am critical of...
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Manager
Functionality and Upgrades
There are some upgrades that the system needs. We have communicated about that to the vendor, and...
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Manager
Service and Support
HealthcareSource does a really good job with their customer service. When we are implementing an...
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Manager
Functionality and Upgrades
The products that we have are very user friendly. I am not very good in the IT world. I can get by,...
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Director
Service and Support
When we go to HealthcareSource and ask for help, sometimes it takes weeks for us to get any help....
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Director
Functionality and Upgrades
We are going to a different system because we need more integration. We are looking for something...
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Director
Functionality and Upgrades
Sometimes we have big issues with account creation, and a lot of people call in saying they can't...
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Director
Functionality and Upgrades
The HealthcareSource product meets our needs at the moment, but our needs are growing, so at some...
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Director
Relationship
We have the contact information for someone that we can escalate things to when they aren't getting...
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Director
Functionality and Upgrades
The system definitely gets the job done. There are some things on the customer service front that...
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Director
Functionality and Upgrades
There is an assessment built into the recruiting product that we use. I wouldn't call it a talent...
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Director
Functionality and Upgrades
The onboarding piece and the recruiting piece are separate modules, so they don't link with each...
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Director
ROI / Cost (care and feeding)
We don't have any plans to change the system. It is working well for us. HealthcareSource does not...
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Director
Functionality and Upgrades
In terms of the product working as promoted, we knew what we were getting. The product has done well...
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Director
Service and Support
Sometimes I do get frustrated with the ongoing support from the vendors we work with. When it comes...
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Director
Relationship
The likelihood of me recommending the solution is not the highest. With HealthcareSource, we have...
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Analyst/Coordinator
Relationship
HealthcareSource has gone through some leadership changes, but I think the leader they have now is...
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Analyst/Coordinator
Other Observations & Comments
The support we get from the vendor is actually really good. However, proactiveness for support isn’t...
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Analyst/Coordinator
Functionality and Upgrades
Since the product is healthcare based, it is actually integrated with our strategic initiatives very...
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Analyst/Coordinator
Other Observations & Comments
Poor integration with other products isn’t necessarily HealthcareSource’s fault. We are stuck with...
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Analyst/Coordinator
Interfacing and Integration
NetLearning Management System doesn’t really have full integration with the performance manager...
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VP/Other Executive
Functionality and Upgrades
We have been using the product for several years, and the product has not changed at all in those...
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Analyst/Coordinator
Functionality and Upgrades
There are problems that come up with the appraisals in the system all of a sudden. When the vendor...
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Analyst/Coordinator
Future Outlook
The vendor is trying. They went through staff turnover, and I think they are just hoping to be...
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Analyst/Coordinator
Functionality and Upgrades
The vendor struggles. They really haven’t advanced since the implementation. They designed their...
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Analyst/Coordinator
Lessons Learned
If I had friends looking at working with the vendor, I would tell them that it is a lot of work. The...
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Analyst/Coordinator
Service and Support
We used to have a dedicated representative from the vendor, but that person moved on and was not...
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Analyst/Coordinator
Service and Support
The product does the appraisals and job descriptions. It does compensation, too, but that requires a...
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Manager
ROI / Cost (care and feeding)
HealthcareSource doesn't nickel-and-dime us. I have never had an issue with them and have no...
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Manager
Functionality and Upgrades
The HealthcareSource product is the best in terms of the ease of use for end users. I don't know...
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Manager
Service and Support
When I put in a ticket with HealthcareSource, I get an automatic response telling me they have it....
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Manager
Service and Support
HealthcareSource is very personable. I feel like I can pick up the phone and call anyone from the...
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Manager
Functionality and Upgrades
The reference assessment tool for recruiting and references saves our recruiters a ton of time from...
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Manager
Functionality and Upgrades
We use the Healthcare Selection Inventory survey tool for applicants, and that gives us a little...
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Manager
Interfacing and Integration
We have interfaces set so that things flow smoothly into our ERP system. That is actually something...
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Manager
Functionality and Upgrades
HealthcareSource has worked with us recently to automate all of our onboarding tools. When we hire...
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Manager
Functionality and Upgrades
The product is very easy to use. We love the performance management tool. We have all of our job...
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Manager
Service and Support
I have a representative who is always readily available and easy to reach out to. We have one...
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Manager
Functionality and Upgrades
From a talent acquisition standpoint, there is a lot of reporting we can do. I really enjoy the...
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Director
Functionality and Upgrades
We are very pleased with the flexibility that the system provides and the ability to host videos and...
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Director
Relationship
HealthcareSource is a partner. They even had us visit them for sessions where we helped them map the...
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Director
Technology
We don't purchase very much content. We can develop content and host it inside the platform, and...
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Director
Functionality and Upgrades
People really like that they can schedule a client when they want. They also like that they can look...
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Director
Relationship
The vendor has moved away from having an annual national meeting. That meeting was a wonderful way...
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Director
Relationship
The solution is medium maintenance. The more dynamic the requests are for future enhancements, the...
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Director
Other Observations & Comments
As a company under a bigger parent, sometimes we can't tell when big product changes are going to...
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Analyst/Coordinator
Service and Support
The customer service is exceptional, and HealthcareSource is very responsive and attentive to all of...
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Analyst/Coordinator
ROI / Cost (care and feeding)
HealthcareSource's pricing has steadily risen over the last three years. I love the product, but I...
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Analyst/Coordinator
Functionality and Upgrades
HealthcareSource's system handles our net learning for education, development, and training. The...
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Analyst/Coordinator
Functionality and Upgrades
HealthcareSource does upgrades all of the time. They do mini releases, make changes, enhance things,...
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Analyst/Coordinator
Functionality and Upgrades
The system is pretty user friendly, and the functionality works. I can't think of anything else that...
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Analyst/Coordinator
Relationship
I am working with HealthcareSource on the performance evaluation system. When HealthcareSource calls...
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Manager
Functionality and Upgrades
We use the system as a way for people to sign off on all of our policies and procedures. That...
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Manager
Service and Support
The administrative side of the system isn't always user friendly. For example, uploading videos is a...
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Manager
Functionality and Upgrades
We have one single sign-on system for HealthcareSource Talent Management and for NetLearning...
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Manager
Functionality and Upgrades
Hiring Manager is one of the features that we are using. That is part of Position Manager. We have...
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Manager
Functionality and Upgrades
The ease of use is good. The user interface is part of that. There is a good flow of data.
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Manager
Service and Support
We have had really good success with the support system. HealthcareSource is really...
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Manager
Functionality and Upgrades
We upgraded to Hiring Manager a couple of years ago. HealthcareSource offered quite a few...
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Manager
Functionality and Upgrades
I love the tool and its flexibility. We can set our own schedules, build our own forms, handle our...
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Manager
Functionality and Upgrades
HealthcareSource does regular updates, and they notify us about updates that become available. We...
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Manager
Functionality and Upgrades
We would like to see improvements made to the assessment tool. We would also like there to be more...
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Manager
Relationship
HealthcareSource is a partner. Every interaction I have had with them has been really good. We are...
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