symplr Talent Management Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Culture, Relationship
symplr is inconsistent when it comes to their promises. We can file a ticket with the vendor, and...
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Product, Value
The system is very simple, and it is good for smaller organizations and organizations that are...
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Loyalty, Product
We need more sophisticated processes and more flexibility in the system than what symplr offers. For...
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Relationship
It feels like there is no good communication with symplr, and they lack support. There is no...
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Relationship, Product
Something that we have been asking for is for managers to be able to share employees, which is...
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Loyalty, Product
The biggest strength of Talent Management is that it pulls all of the manager, self, and peer...
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Relationship
The acquisition of HealthcareSource by symplr has been a real challenge for us mostly because of the...
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Operations, Product
The solution is user friendly as a learning management system. We can easily push out training to groups....
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Relationship
I don’t think symplr does anything proactive. We don’t ever hear from them when there are upgrades....
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Operations, Product
Building curriculums in NetLearning Management System is very hard. Also, when an employee completes...
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Loyalty
Talent Management is probably not part of our long-term plans. We are not actively looking to make a...
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Culture, Relationship
symplr keeps most promises but not all. We have been asking for improvements for years and haven't...
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Product, Value
The system is very reliable. We don't have a lot of downtime or anything. That would be a nightmare,...
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Operations, Product
The tools that are available for training are adequate. Part of the reason for that though is that...
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Product
We have struggled with the integration of Talent Management with our HRIS. For example, after a...
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Product
We are in Talent Management all day every day, so we are used to it, but there are things that we...
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Loyalty, Product
I think the current product functionality is average. I am in the middle of the road in my overall...
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Culture, Relationship
I feel like there is room for improvement with symplr’s support. There have been some struggles with...
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Relationship, Product
If we are making a change, even if it is something like adding a tracking pixel, we have to open a...
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Relationship
When we have a question or an issue, it is difficult to get in touch with someone at symplr. When...
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Operations
The training from symplr is great. We just don't receive a lot of it. We don't need much. symplr...
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Operations, Product
I really like that Talent Management is user friendly and customizable. That is big for us. Being...
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Relationship
I like that whenever we have things come up, whether problems arise or whether we want to do...
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Relationship
I am not sure whether the issue is on symplr’s side or our side, but something happens between their...
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Relationship
The vendor’s quality is good not only with version upgrades but also just little improvements. They...
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Culture, Value
symplr avoids charging for every little thing. We have them do some changes, and they don't usually...
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Product
I would tell a peer that the system is very user friendly; it allows us to pull reports and look at...
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Product
The product works well and shows us what has been done and what hasn’t. We do our performance...
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Relationship, Operations
When HealthcareSource changed to symplr, they changed out the old system for a new one, and during...
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Relationship
Whenever symplr is going to make changes, they tell us exactly what is going to happen.
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