Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Commentary Summary
Want to see full details?
User Commentary
Manager
Functionality and Upgrades
HealthcareSource relies upon a third-party vendor for content, so we have to utilize a third-party...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The system isn't really user friendly. It requires a lot of clicks on the administrator side to...
Login or Create an Account to see details.
Manager
Other Observations & Comments
If people were looking to move from a paper process to an electronic process as a first step,...
Login or Create an Account to see details.
Director
Future Outlook
HealthcareSource Talent Management is not part of our long-term plans. We are actually working on...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
Only one thing happened related to the COVID-19 situation. I don’t know exactly where the issue...
Login or Create an Account to see details.
Analyst/Coordinator
Other Observations & Comments
HealthcareSource uses the standard process that most of the industry uses when it comes to...
Login or Create an Account to see details.
Analyst/Coordinator
Other Observations & Comments
Once we go over the allotted amounts of training hours or support hours, HealthcareSource does...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
We like the system a lot. The functionally is very user friendly. I see the mini upgrades almost...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
There was a glitch in the reporting. When the employees signed up on the evaluation, it didn’t...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
I know that NetLearning Management System works well. I don't have a lot of day-to-day interactions...
Login or Create an Account to see details.
Analyst/Coordinator
Implementation and Training
For training, we like to do a Zoom call or a Webex, and HealthcareSource is very willing to set...
Login or Create an Account to see details.
Analyst/Coordinator
Interfacing and Integration
The integration isn't perfect, but it is really good. Sometimes we have issues. Most of the time,...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
HealthcareSource tries to add enhancements to the product that people have asked for. There is a...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
We have made a lot of changes, and we have asked a lot of HealthcareSource, and sometimes we have...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
The vendor is pretty good about offering proactive service for the product. I think the quality of...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
We had someone we could escalate our issues to. The person took a different position, and I am not...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
HealthcareSource has helped us a lot with integration. We used to have to manually enter information...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
The vendor needs to test the system more before releasing updates. Often, we find issues and have to...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
There is no elitist feeling from the executives at all. I could email them or call them if I wanted...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
HealthcareSource is really good about having biweekly meetings with us. Between those meetings, the...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
HealthcareSource is very good at keeping their promises. If they aren’t sure whether they can do...
Login or Create an Account to see details.
Analyst/Coordinator
ROI / Cost (care and feeding)
In the past, the vendor didn’t charge us for every single thing, but now they charge us every time...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We use HealthcareSource Talent Management as our tracking software, a personality assessment, and a...
Login or Create an Account to see details.
Manager
Relationship
The vendor is a partner. The vendor's support team is very quick to respond, and the team members...
Login or Create an Account to see details.
Manager
Future Outlook
The solution is not part of our long-term plans. We need a more enhanced product that has more...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
One struggle that we have is that we can't hire more than one applicant into one job; the system...
Login or Create an Account to see details.
Manager
Service and Support
We have a contact to reach out to, but that person never seems to be available, and I am critical of...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
There are some upgrades that the system needs. We have communicated about that to the vendor, and...
Login or Create an Account to see details.
Manager
Service and Support
HealthcareSource does a really good job with their customer service. When we are implementing an...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The products that we have are very user friendly. I am not very good in the IT world. I can get by,...
Login or Create an Account to see details.
Director
Service and Support
When we go to HealthcareSource and ask for help, sometimes it takes weeks for us to get any help....
Login or Create an Account to see details.
Director
Functionality and Upgrades
We are going to a different system because we need more integration. We are looking for something...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Sometimes we have big issues with account creation, and a lot of people call in saying they can't...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The HealthcareSource product meets our needs at the moment, but our needs are growing, so at some...
Login or Create an Account to see details.
Director
Relationship
We have the contact information for someone that we can escalate things to when they aren't getting...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The system definitely gets the job done. There are some things on the customer service front that...
Login or Create an Account to see details.
Director
Functionality and Upgrades
There is an assessment built into the recruiting product that we use. I wouldn't call it a talent...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The onboarding piece and the recruiting piece are separate modules, so they don't link with each...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
We don't have any plans to change the system. It is working well for us. HealthcareSource does not...
Login or Create an Account to see details.
Director
Functionality and Upgrades
In terms of the product working as promoted, we knew what we were getting. The product has done well...
Login or Create an Account to see details.
Director
Service and Support
Sometimes I do get frustrated with the ongoing support from the vendors we work with. When it comes...
Login or Create an Account to see details.
Director
Relationship
The likelihood of me recommending the solution is not the highest. With HealthcareSource, we have...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
HealthcareSource has gone through some leadership changes, but I think the leader they have now is...
Login or Create an Account to see details.
Analyst/Coordinator
Other Observations & Comments
The support we get from the vendor is actually really good. However, proactiveness for support isn’t...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
Since the product is healthcare based, it is actually integrated with our strategic initiatives very...
Login or Create an Account to see details.
Analyst/Coordinator
Other Observations & Comments
Poor integration with other products isn’t necessarily HealthcareSource’s fault. We are stuck with...
Login or Create an Account to see details.
Analyst/Coordinator
Interfacing and Integration
NetLearning Management System doesn’t really have full integration with the performance manager...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
We have been using the product for several years, and the product has not changed at all in those...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
There are problems that come up with the appraisals in the system all of a sudden. When the vendor...
Login or Create an Account to see details.
Analyst/Coordinator
Future Outlook
The vendor is trying. They went through staff turnover, and I think they are just hoping to be...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
The vendor struggles. They really haven’t advanced since the implementation. They designed their...
Login or Create an Account to see details.
Analyst/Coordinator
Lessons Learned
If I had friends looking at working with the vendor, I would tell them that it is a lot of work. The...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
We used to have a dedicated representative from the vendor, but that person moved on and was not...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
The product does the appraisals and job descriptions. It does compensation, too, but that requires a...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
HealthcareSource doesn't nickel-and-dime us. I have never had an issue with them and have no...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The HealthcareSource product is the best in terms of the ease of use for end users. I don't know...
Login or Create an Account to see details.
Manager
Service and Support
When I put in a ticket with HealthcareSource, I get an automatic response telling me they have it....
Login or Create an Account to see details.
Manager
Service and Support
HealthcareSource is very personable. I feel like I can pick up the phone and call anyone from the...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The reference assessment tool for recruiting and references saves our recruiters a ton of time from...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We use the Healthcare Selection Inventory survey tool for applicants, and that gives us a little...
Login or Create an Account to see details.
Manager
Interfacing and Integration
We have interfaces set so that things flow smoothly into our ERP system. That is actually something...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
HealthcareSource has worked with us recently to automate all of our onboarding tools. When we hire...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The product is very easy to use. We love the performance management tool. We have all of our job...
Login or Create an Account to see details.
Manager
Service and Support
I have a representative who is always readily available and easy to reach out to. We have one...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
From a talent acquisition standpoint, there is a lot of reporting we can do. I really enjoy the...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We are very pleased with the flexibility that the system provides and the ability to host videos and...
Login or Create an Account to see details.
Director
Relationship
HealthcareSource is a partner. They even had us visit them for sessions where we helped them map the...
Login or Create an Account to see details.
Director
Technology
We don't purchase very much content. We can develop content and host it inside the platform, and...
Login or Create an Account to see details.
Director
Functionality and Upgrades
People really like that they can schedule a client when they want. They also like that they can look...
Login or Create an Account to see details.
Director
Relationship
The vendor has moved away from having an annual national meeting. That meeting was a wonderful way...
Login or Create an Account to see details.
Director
Relationship
The solution is medium maintenance. The more dynamic the requests are for future enhancements, the...
Login or Create an Account to see details.
Director
Other Observations & Comments
As a company under a bigger parent, sometimes we can't tell when big product changes are going to...
Login or Create an Account to see details.
Advanced Filters
Preferences