HealthEdge Source Commentary
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Subject Expert
Mac Boyter
Research Director
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User Commentary
Relationship
We have a good working relationship with HealthEdge. We are very pleased with the CMS pricing...
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Value
On the whole, HealthEdge does not charge for every little thing, but they do break down their...
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Operations
HealthEdge’s training is very generic to their platform, and unfortunately, when someone is dealing...
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Loyalty, Product
Some of the new enhancements will help the product support our integration goals. The product did...
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Relationship
Because of where we are in the process, HealthEdge is extremely responsive to us. We have never had...
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Culture
There was some new functionality, and when we bought it, we were under the impression that it...
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Loyalty
We haven't had any issues with HealthEdge's merger. Everything is really kind of business as usual....
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Loyalty
HealthEdge has a single test environment, and we are used to having multiples. We used to work in...
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Relationship, Product
HealthEdge is continuing to build their second-pass edits. We have them already, but they have been...
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Loyalty, Value
I don't see us moving away from HealthEdge Source unless we went to a different claim system in the...
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Relationship
HealthEdge has an additional relationship with FAIR Health, so they can offer some No Surprises Act...
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Loyalty, Relationship
HealthEdge has a pretty extensive road map coming up in the next few years. When looking at fraud,...
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Relationship
HealthEdge is always willing to listen, and we meet with them regularly through our reporting...
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Relationship
HealthEdge has a great relationship with CMS, and they have a tendency to explain things in layman's...
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Relationship, Product
HealthEdge is a leading healthcare vendor. They are always involved and always trying to improve...
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Relationship, Product
We have integrated real-time data from HealthEdge Source, so we know when there are any issues in...
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Relationship
HealthEdge does a lot of data mining. If they are looking at our data and they identify something, I...
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Loyalty, Product
We have had HealthEdge Source for a while, and the solution has been very successful with our claims...
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Loyalty, Product
The product takes a lot of ramp time, but the vendor has a very good level of engagement that will...
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Loyalty, Value
I am looking forward to savings and value improvement. A lot of foundational work has been done this...
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Product
The user interface is limited. We don't want to rely on the vendor's team to make all the edits.
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Loyalty, Value
We are not hitting our savings targets with HealthEdge. Those goals take time to achieve though. I...
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Culture, Relationship
We don't have any buyer's remorse as of yet. HealthEdge Source has done an excellent job so far. I...
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Relationship
Some of the teams at HealthEdge could be more aligned with us, to be honest. That would be the...
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Product
We wish there were capabilities for DRG audits and itemized bill reviews in the solution. They are...
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Relationship
We have seen the early results of HealthEdge Source. The level of support from the vendor has been...
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Relationship
HealthEdge is good with their support.
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Loyalty, Relationship
I think my satisfaction with HealthEdge Source will remain the same. The vendor wants us to be okay,...
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Loyalty
I will find out more about whether HealthEdge will exceed our expectations with the next upgrade...
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Relationship
There isn't a lot of proactivity from HealthEdge. They want us to sign up for their seminars.
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Culture
It would be nice if HealthEdge priced things together. I work with a lot of vendors, and from an...
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Loyalty, Relationship
We are working with HealthEdge on a few things to expand some of their analytics offerings.
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Product
HealthEdge is integrated with our healthcare reimbursement plan. That was really what we needed.
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Product, Value
HealthEdge Source is a highly integrated system. The good thing about HealthEdge is that they are...
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Relationship
HealthEdge is very eager and flexible. They will do any payment arrangement. They will 100% flex to...
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Loyalty
I would like HealthEdge to focus on payment integrity and claims editing. I hear mixed results from...
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Relationship
One thing I like is that HealthEdge is not like a typical vendor that gives a survey that goes into...
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Relationship
HealthEdge is on a two-week update process, and that is unheard of, and their customer service team...
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Value
With HealthEdge, we get what we pay for, and they are pretty expensive. HealthEdge is pretty good at...
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Operations
One area of opportunity for HealthEdge would be to have a refresher, not necessarily a training, on...
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Loyalty
I think very highly of HealthEdge, and I don't say that with anybody. I probably automatically start...
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Operations
We don't have upgrades with HealthEdge Source, but we go through the release notes. That can be kind...
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Relationship, Product
The downside to HealthEdge rolling out CMS updates is that sometimes something can get negatively...
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Product
The ability to generate custom reports at the client level is not easy. The vendor still has some...
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Operations
Within the last year, we haven't dealt with HealthEdge for any training or anything. I don't feel...
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Relationship
HealthEdge is very open to input from their clients, whether good or bad. HealthEdge seems to be...
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Product
From a CMS pricing perspective, HealthEdge is very flexible, and they seem to do pricing well...
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Commentary Summary
Comment Type Breakout