HealthEdge Source Commentary

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HealthEdge Source is an add-on that is a semi-integrated component. It's integrated into HealthRules...

We've had lots of issues with HealthEdge Source and have had to have product enhancements to get the...

HealthEdge did get resources on during the implementation phase, but after then, they have not...

Our backlog has never been higher. We have hundreds of thousands of claims backlogged, whereas our...

We had a long discovery process and sales cycle. We went into the depths for a year before we were...

HealthEdge Source was supposed to go live, based on the vendor's estimate of the implementation, by...

We had a less-than-stellar implementation experience with HealthEdge Source. The product itself is...

HealthEdge's customer service people are very responsive. They do a really good job for me in that...

HealthEdge is pretty good at reducing provider abrasion. We tackled other concepts with them, and...

I don’t rate HealthEdge at the very top on solution capabilities because they can deny lines with...

When we started working with the vendor, we were both smaller companies. It was a slightly different...

HealthEdge's strengths are that they do integration really well, their quality, their actual...

An area for improvement would be around the vendor responding to tickets. Sometimes we have an...

When we partnered with HealthEdge, there wasn't much competition out there. We weren't hearing a lot...

For HealthEdge Source, the service is really top notch. The vendor is there when I need them, and...

From a product perspective, HealthEdge Source has been great. We have some hiccups, as we always do,...

The integration between HealthEdge Source and HealthRules Payer was not 100%, but it has gotten...

Ideally, HealthEdge could increase the breadth of their offerings. I think they are headed there,...

I do not know that we have a great sense of the user community for HealthEdge. That may very well be...

HealthEdge’s road map is super strong, and they share it with us a couple of times a year; that is...

HealthEdge's pricing works; it is good. The platform behind it has all the documentation, and that...

HealthEdge’s product leadership is extremely experienced, and when they walk into a room and start...

HealthEdge’s system is great. It has very high accuracy due to the number of claims they process,...

HealthEdge has a train-the-trainer model, and it works well. They also have a lot of information...

The integration with HealthEdge is all in real time, so everything flies through really quickly. We...

HealthEdge has improved quite a bit in the past few years in their time frame for making updates. It...

HealthEdge Source is not the cheapest solution, but the vendor could bring more value to us by...

HealthEdge is always willing to talk to us when we have senior leadership and contracts and all...

The most challenging part of HealthEdge is that their support desk is not great. They need more...

We have a good working relationship with HealthEdge. We are very pleased with the CMS pricing...

On the whole, HealthEdge does not charge for every little thing, but they do break down their...

HealthEdge’s training is very generic to their platform, and unfortunately, when someone is dealing...

Some of the new enhancements will help the product support our integration goals. The product did...

Because of where we are in the process, HealthEdge is extremely responsive to us. We have never had...

There was some new functionality, and when we bought it, we were under the impression that it...

We haven't had any issues with HealthEdge's merger. Everything is really kind of business as usual....

HealthEdge has a single test environment, and we are used to having multiples. We used to work in...

HealthEdge is continuing to build their second-pass edits. We have them already, but they have been...

I don't see us moving away from HealthEdge Source unless we went to a different claim system in the...

HealthEdge has an additional relationship with FAIR Health, so they can offer some No Surprises Act...

HealthEdge has a pretty extensive road map coming up in the next few years. When looking at fraud,...