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HealthEdge Source Commentary
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Boyd Stewart
VP of Payer/Provider Collaboration
KLAS VP of Payer/Provider Collaboration - Boyd Stewart
 
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User Commentary

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Manager

Relationship, Product

HealthEdge Source is a fast system. It can do real-time processing, and I like that what it is doing...

Nov 2024
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Manager

Product

HealthEdge Source is a different platform from the old version. The vendor changed the way their...

Nov 2024
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(0)
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Manager

Operations

HealthEdge's training is great. We need that training, and the vendor has a lot of documentation too....

Nov 2024
||
(0)
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Manager

Relationship

HealthEdge has grown, and consequently, they are still playing catch-up with their service of the...

Nov 2024
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Manager

Relationship, Operations, Product

I wish the vendor had better explanations and more detailed responses when something is denied. I...

Nov 2024
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(0)
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VP/Other Executive

Culture, Value

There are no unexpected costs with HealthEdge. They charge for things I don't think they should...

Nov 2024
||
(0)
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VP/Other Executive

Operations

The initial HealthEdge Source training is tool specific and has no business context. We had to...

Nov 2024
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(0)
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VP/Other Executive

Relationship

We need more industry best practices and thought leadership from HealthEdge, especially when it...

Nov 2024
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(0)
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VP/Other Executive

Relationship, Value

We have had to request enhancements to HealthEdge Source on a few occasions to support state...

Nov 2024
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(0)
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VP/Other Executive

Product

HealthEdge does not have APIs for every capability within HealthEdge Source. We are unable to...

Nov 2024
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(0)
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VP/Other Executive

Operations

The use and success of HealthEdge Source heavily depend on the organization and our understanding of...

Nov 2024
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(0)
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VP/Other Executive

Culture, Operations

We had an assessment from HealthEdge that stated how long it would take to totally complete our...

Nov 2024
||
(0)
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Director

Loyalty

We considered leaving HealthEdge when our contract was up, but we have had more flexibility with...

Nov 2024
||
(0)
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Director

Relationship, Operations

HealthEdge is readily available to support any training or questions that we have and will set up...

Nov 2024
||
(0)
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Director

Relationship

There are a couple of things in HealthEdge Source that we have let the vendor know we don’t like,...

Nov 2024
||
(0)
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Director

Relationship

HealthEdge’s process for notifying us about things has gotten better. Some of the notifications were...

Nov 2024
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(0)
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Manager

Relationship, Product

I would like to see more concurrent communication from HealthEdge if there are CMS changes. This...

Sep 2024
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(0)
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Manager

Relationship

HealthEdge could do a better job with the Medicaid piece. Medicaid is something new to us, so we are...

Sep 2024
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(0)
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Manager

Relationship

HealthEdge keeps their promises, though it may take a while to get there. HealthEdge is great at...

Sep 2024
||
(0)
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Director

Relationship, Operations

HealthEdge provides release notes on how to use any new technology or changes to the interface. We...

Sep 2024
||
(0)
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Director

Operations

HealthEdge had a product implementation recently that did not go well and caused some claims payment...

Sep 2024
||
(0)
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Director

Relationship

I have no concerns with HealthEdge. They are very collaborative and very willing to help. They are...

Sep 2024
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(0)
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Director

Relationship, Product

We have had very few issues with Source over the course of the time that we have used the product....

Sep 2024
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(0)
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Director

Value

We have received a few extra charges from HealthEdge in the past few years, but we have been able to...

Sep 2024
||
(0)
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Director

Relationship

HealthEdge is pretty credible. They have been very responsive in every avenue that we have used to...

Sep 2024
||
(0)
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Manager

Value

We have different vendors that are engaged for different reasons, so we don't utilize some of the...

Sep 2024
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(0)
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Manager

Relationship

HealthEdge is very receptive to questions or criticisms, and they work well with us. They are...

Sep 2024
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(0)
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Manager

Relationship, Product

HealthEdge deploys updates frequently. Source tends to be current with any type of CMS changes. Our...

Sep 2024
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(0)
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Manager

Relationship, Product

I haven't really had many complaints regarding reimbursement. The complaints I do receive about...

Sep 2024
||
(0)
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Manager

Operations, Value

Things are complicated because of the way that we do business and the way that our organization is...

Sep 2024
||
(0)
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Manager

Loyalty, Relationship, Product

Source is very user friendly. It spells things out. Some people have problems with Source, but those...

Sep 2024
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(0)
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Manager

Operations

HealthEdge does the best that they can with training. They give us a shelf product, and then we...

Sep 2024
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(0)
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Manager

Loyalty, Relationship, Operations, Product

HealthEdge rolls out updates frequently, so they are very on top of doing stuff like that. But we...

Sep 2024
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(0)
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VP/Other Executive

Relationship

We meet with HealthEdge regularly. We are involved with their customer advisory board and their user...

Jul 2024
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(0)
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VP/Other Executive

Relationship

HealthEdge has had some turnover, and our main contact now is still learning. That has been a little...

Jul 2024
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(0)
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VP/Other Executive

Culture, Relationship, Product

Because of its capabilities, Source has given us the flexibility to make some changes in our...

Jul 2024
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(0)
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VP/Other Executive

Loyalty, Relationship

One of the things HealthEdge needs to improve on is really understanding how health plans are using...

Jul 2024
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(0)
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VP/Other Executive

Loyalty, Relationship

As AI is becoming very popular and a hot topic, HealthEdge is looking at creating a bot. They have...

Jul 2024
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(0)
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VP/Other Executive

Relationship, Product

HealthEdge’s most recent fix caused us some issues. There have been many successful things without...

Jul 2024
||
(0)
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VP/Other Executive

Operations, Product

Once we learn the system, we have that knowledge. One of the things that we have struggled with is...

Jul 2024
||
(0)
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VP/Other Executive

Loyalty, Value

We have looked at other similar products a couple of times in the past, and nothing has come close....

Jul 2024
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(0)
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VP/Other Executive

Operations

HealthEdge has gotten a lot better in terms of training. Collaboratively, we have worked on their...

Jul 2024
||
(0)
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VP/Other Executive

Loyalty

There are components of Source that are well developed, and we are using those. When we signed our...

Jul 2024
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(0)
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VP/Other Executive

Relationship, Product

Source is easy to connect with and has very standard processes. That has helped us then with...

Jul 2024
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(0)
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VP/Other Executive

Product

HealthEdge is working on bettering the facilitation of accurate payments, making the CMS rate...

Jul 2024
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(0)
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VP/Other Executive

Operations, Product

A challenge that we have had with HealthEdge is sometimes the updates undo some of the work that we...

Jul 2024
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(0)
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Director

Relationship

We get support from HealthEdge through a partner. Even though we participate in the user groups and...

Jul 2024
||
(0)
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Director

Relationship

My overall experience with HealthEdge is good. We have probably more outcomes during adjudication...

Jul 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty

The vendor is always looking at the delivery of new technology and AI and how to improve a lot of...

Jul 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty, Product

The vendor is good with their claims editing capability. There is possibly some interest in looking...

Jul 2024
||
(0)
 Thank you  Helpful

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Director

Culture

Because the pricing structure is formed with a partner, we don't know what the bottom line is. We...

Jul 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship, Operations

HealthEdge’s engagement with us has been well received and appreciated. We actually had subject...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Upgrades are actually one of the reasons why we like Source. That aspect may be a negative for some...

Jul 2024
||
(0)
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Manager

Relationship

There is a Source users group meeting. The vendor's product director actually meets with the end...

Jul 2024
||
(0)
 Thank you  Helpful

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VP/Other Executive

Product

HealthEdge’s number-one focus is payment integrity, and that is great. One of the challenges is that...

Jun 2024
||
(0)
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VP/Other Executive

Relationship

I have worked with HealthEdge for a long time, and I see them as a vendor, not a partner. While...

Jun 2024
||
(0)
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VP/Other Executive

Relationship

We have issues with a partnership with HealthEdge in the payment space. We trust them to be the...

Jun 2024
||
(0)
 Thank you  Helpful

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VP/Other Executive

Operations, Product

Source itself is a leading-edge application to technology. HealthEdge does a great job with the...

Jun 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship, Operations

HealthEdge is taking a more customer-focused and education-based approach, and I like that. They...

Mar 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship, Operations

HealthEdge has some other very cool things, but because of the size of our organization, we can't...

Mar 2024
||
(0)
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Analyst/Coordinator

Value

HealthEdge makes us pay for things that should be part of the platform's standard operating policy....

Mar 2024
||
(0)
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Analyst/Coordinator

Product

HealthEdge mainly catches claims management services edits and billing irregularities, and that is good....

Mar 2024
||
(0)
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