HealthEdge Source Commentary
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Subject Expert
Mac Boyter
VP of Engagement
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User Commentary
Relationship, Operations
When we started working with the vendor, we were both smaller companies. It was a slightly different...
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Value
HealthEdge's strengths are that they do integration really well, their quality, their actual...
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Relationship
An area for improvement would be around the vendor responding to tickets. Sometimes we have an...
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Loyalty
When we partnered with HealthEdge, there wasn't much competition out there. We weren't hearing a lot...
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Relationship
For HealthEdge Source, the service is really top notch. The vendor is there when I need them, and...
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Operations, Product
From a product perspective, HealthEdge Source has been great. We have some hiccups, as we always do,...
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Loyalty, Product
The integration between HealthEdge Source and HealthRules Payer was not 100%, but it has gotten...
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Loyalty
Ideally, HealthEdge could increase the breadth of their offerings. I think they are headed there,...
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Relationship
I do not know that we have a great sense of the user community for HealthEdge. That may very well be...
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Relationship
HealthEdge’s road map is super strong, and they share it with us a couple of times a year; that is...
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Value
HealthEdge's pricing works; it is good. The platform behind it has all the documentation, and that...
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Relationship
HealthEdge’s product leadership is extremely experienced, and when they walk into a room and start...
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Product
HealthEdge’s system is great. It has very high accuracy due to the number of claims they process,...
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Relationship, Operations
HealthEdge has a train-the-trainer model, and it works well. They also have a lot of information...
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Product
The integration with HealthEdge is all in real time, so everything flies through really quickly. We...
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Relationship, Product
HealthEdge has improved quite a bit in the past few years in their time frame for making updates. It...
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Relationship, Value
HealthEdge Source is not the cheapest solution, but the vendor could bring more value to us by...
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Relationship
HealthEdge is always willing to talk to us when we have senior leadership and contracts and all...
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Relationship
The most challenging part of HealthEdge is that their support desk is not great. They need more...
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Relationship
We have a good working relationship with HealthEdge. We are very pleased with the CMS pricing...
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Value
On the whole, HealthEdge does not charge for every little thing, but they do break down their...
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Operations
HealthEdge’s training is very generic to their platform, and unfortunately, when someone is dealing...
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Loyalty, Product
Some of the new enhancements will help the product support our integration goals. The product did...
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Relationship
Because of where we are in the process, HealthEdge is extremely responsive to us. We have never had...
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Culture
There was some new functionality, and when we bought it, we were under the impression that it...
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Loyalty
We haven't had any issues with HealthEdge's merger. Everything is really kind of business as usual....
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Loyalty
HealthEdge has a single test environment, and we are used to having multiples. We used to work in...
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Relationship, Product
HealthEdge is continuing to build their second-pass edits. We have them already, but they have been...
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Loyalty, Value
I don't see us moving away from HealthEdge Source unless we went to a different claim system in the...
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Relationship
HealthEdge has an additional relationship with FAIR Health, so they can offer some No Surprises Act...
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Loyalty, Relationship
HealthEdge has a pretty extensive road map coming up in the next few years. When looking at fraud,...
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Relationship
HealthEdge is always willing to listen, and we meet with them regularly through our reporting...
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Relationship
HealthEdge has a great relationship with CMS, and they have a tendency to explain things in layman's...
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Relationship, Product
HealthEdge is a leading healthcare vendor. They are always involved and always trying to improve...
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Relationship, Product
We have integrated real-time data from HealthEdge Source, so we know when there are any issues in...
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Relationship
HealthEdge does a lot of data mining. If they are looking at our data and they identify something, I...
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Loyalty, Product
We have had HealthEdge Source for a while, and the solution has been very successful with our claims...
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Loyalty, Product
The product takes a lot of ramp time, but the vendor has a very good level of engagement that will...
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Loyalty, Value
I am looking forward to savings and value improvement. A lot of foundational work has been done this...
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Product
The user interface is limited. We don't want to rely on the vendor's team to make all the edits.
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Loyalty, Value
We are not hitting our savings targets with HealthEdge. Those goals take time to achieve though. I...
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Culture, Relationship
We don't have any buyer's remorse as of yet. HealthEdge Source has done an excellent job so far. I...
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Relationship
Some of the teams at HealthEdge could be more aligned with us, to be honest. That would be the...
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Product
We wish there were capabilities for DRG audits and itemized bill reviews in the solution. They are...
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Relationship
We have seen the early results of HealthEdge Source. The level of support from the vendor has been...
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Relationship
HealthEdge is good with their support.
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Loyalty, Relationship
I think my satisfaction with HealthEdge Source will remain the same. The vendor wants us to be okay,...
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Loyalty
I will find out more about whether HealthEdge will exceed our expectations with the next upgrade...
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Relationship
There isn't a lot of proactivity from HealthEdge. They want us to sign up for their seminars.
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Culture
It would be nice if HealthEdge priced things together. I work with a lot of vendors, and from an...
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Loyalty, Relationship
We are working with HealthEdge on a few things to expand some of their analytics offerings.
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Product
HealthEdge is integrated with our healthcare reimbursement plan. That was really what we needed.
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Commentary Summary
Comment Type Breakout