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HealthEdge Source Commentary
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Mark Allphin
Vice President of Sales
KLAS Vice President of Sales - Mark Allphin
 
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VP/Other Executive

Value

On the whole, HealthEdge does not charge for every little thing, but they do break down their...

Nov 2025
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VP/Other Executive

Operations

HealthEdge’s training is very generic to their platform, and unfortunately, when someone is dealing...

Nov 2025
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VP/Other Executive

Loyalty, Product

Some of the new enhancements will help the product support our integration goals. The product did...

Nov 2025
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VP/Other Executive

Relationship

Because of where we are in the process, HealthEdge is extremely responsive to us. We have never had...

Nov 2025
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VP/Other Executive

Culture

There was some new functionality, and when we bought it, we were under the impression that it...

Nov 2025
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VP/Other Executive

Loyalty

We haven't had any issues with HealthEdge's merger. Everything is really kind of business as usual....

Oct 2025
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VP/Other Executive

Loyalty

HealthEdge has a single test environment, and we are used to having multiples. We used to work in...

Oct 2025
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VP/Other Executive

Relationship, Product

HealthEdge is continuing to build their second-pass edits. We have them already, but they have been...

Oct 2025
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VP/Other Executive

Loyalty, Value

I don't see us moving away from HealthEdge Source unless we went to a different claim system in the...

Oct 2025
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VP/Other Executive

Relationship

HealthEdge has an additional relationship with FAIR Health, so they can offer some No Surprises Act...

Oct 2025
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VP/Other Executive

Loyalty, Relationship

HealthEdge has a pretty extensive road map coming up in the next few years. When looking at fraud,...

Oct 2025
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Manager

Relationship

HealthEdge is always willing to listen, and we meet with them regularly through our reporting...

Sep 2025
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Manager

Relationship

HealthEdge has a great relationship with CMS, and they have a tendency to explain things in layman's...

Sep 2025
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Manager

Relationship, Product

HealthEdge is a leading healthcare vendor. They are always involved and always trying to improve...

Sep 2025
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Manager

Relationship, Product

We have integrated real-time data from HealthEdge Source, so we know when there are any issues in...

Sep 2025
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Manager

Relationship

HealthEdge does a lot of data mining. If they are looking at our data and they identify something, I...

Sep 2025
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Manager

Loyalty, Product

We have had HealthEdge Source for a while, and the solution has been very successful with our claims...

Sep 2025
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VP/Other Executive

Loyalty, Product

The product takes a lot of ramp time, but the vendor has a very good level of engagement that will...

Sep 2025
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VP/Other Executive

Loyalty, Value

I am looking forward to savings and value improvement. A lot of foundational work has been done this...

Sep 2025
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VP/Other Executive

Product

The user interface is limited. We don't want to rely on the vendor's team to make all the edits.

Sep 2025
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VP/Other Executive

Loyalty, Value

We are not hitting our savings targets with HealthEdge. Those goals take time to achieve though. I...

Sep 2025
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VP/Other Executive

Culture, Relationship

We don't have any buyer's remorse as of yet. HealthEdge Source has done an excellent job so far. I...

Sep 2025
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VP/Other Executive

Relationship

Some of the teams at HealthEdge could be more aligned with us, to be honest. That would be the...

Sep 2025
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VP/Other Executive

Product

We wish there were capabilities for DRG audits and itemized bill reviews in the solution. They are...

Sep 2025
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VP/Other Executive

Relationship

We have seen the early results of HealthEdge Source. The level of support from the vendor has been...

Sep 2025
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Director

Relationship

HealthEdge is good with their support.

Sep 2025
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VP/Other Executive

Loyalty, Relationship

I think my satisfaction with HealthEdge Source will remain the same. The vendor wants us to be okay,...

Jul 2025
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VP/Other Executive

Loyalty

I will find out more about whether HealthEdge will exceed our expectations with the next upgrade...

Jul 2025
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VP/Other Executive

Relationship

There isn't a lot of proactivity from HealthEdge. They want us to sign up for their seminars.

Jul 2025
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Director

Culture

It would be nice if HealthEdge priced things together. I work with a lot of vendors, and from an...

Jul 2025
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Director

Loyalty, Relationship

We are working with HealthEdge on a few things to expand some of their analytics offerings.

Jul 2025
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Director

Product

HealthEdge is integrated with our healthcare reimbursement plan. That was really what we needed.

Jul 2025
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Director

Product, Value

HealthEdge Source is a highly integrated system. The good thing about HealthEdge is that they are...

May 2025
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VP/Other Executive

Relationship

HealthEdge is very eager and flexible. They will do any payment arrangement. They will 100% flex to...

Apr 2025
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VP/Other Executive

Loyalty

I would like HealthEdge to focus on payment integrity and claims editing. I hear mixed results from...

Apr 2025
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Manager

Relationship

One thing I like is that HealthEdge is not like a typical vendor that gives a survey that goes into...

Apr 2025
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Manager

Relationship

HealthEdge is on a two-week update process, and that is unheard of, and their customer service team...

Apr 2025
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Manager

Value

With HealthEdge, we get what we pay for, and they are pretty expensive. HealthEdge is pretty good at...

Apr 2025
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Manager

Operations

One area of opportunity for HealthEdge would be to have a refresher, not necessarily a training, on...

Apr 2025
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Manager

Loyalty

I think very highly of HealthEdge, and I don't say that with anybody. I probably automatically start...

Apr 2025
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Manager

Operations

We don't have upgrades with HealthEdge Source, but we go through the release notes. That can be kind...

Apr 2025
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Manager

Relationship, Product

The downside to HealthEdge rolling out CMS updates is that sometimes something can get negatively...

Apr 2025
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Manager

Product

The ability to generate custom reports at the client level is not easy. The vendor still has some...

Apr 2025
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Manager

Operations

Within the last year, we haven't dealt with HealthEdge for any training or anything. I don't feel...

Apr 2025
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Manager

Relationship

HealthEdge is very open to input from their clients, whether good or bad. HealthEdge seems to be...

Apr 2025
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Manager

Product

From a CMS pricing perspective, HealthEdge is very flexible, and they seem to do pricing well...

Apr 2025
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(0)
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Analyst/Coordinator

Operations

HealthEdge seems to have slightly better implementations with HealthEdge Source than with other...

Apr 2025
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Analyst/Coordinator

Loyalty, Product

HealthEdge is doing a lot of good stuff with HealthEdge Source. They are doing things with...

Apr 2025
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VP/Other Executive

Relationship

HealthEdge is constantly migrating staff members, so the vendor's knowledge base, just like with...

Dec 2024
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VP/Other Executive

Relationship

HealthEdge is very good at helping us solve problems. They are very good at helping us with some of...

Dec 2024
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VP/Other Executive

Product

We can’t do anything in HealthEdge Source without having a system or a third-party vendor to help...

Dec 2024
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VP/Other Executive

Product

There are functions within HealthEdge Source that I don't think were well-thought-out or planned....

Dec 2024
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