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User Commentary
Relationship
We get support from HealthEdge through a partner. Even though we participate in the user groups and...
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Relationship
My overall experience with HealthEdge is good. We have probably more outcomes during adjudication...
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Loyalty
The vendor is always looking at the delivery of new technology and AI and how to improve a lot of...
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Loyalty, Product
The vendor is good with their claims editing capability. There is possibly some interest in looking...
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Culture
Because the pricing structure is formed with a partner, we don't know what the bottom line is. We...
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Relationship, Operations
HealthEdge’s engagement with us has been well received and appreciated. We actually had subject...
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Loyalty
Upgrades are actually one of the reasons why we like Source. That aspect may be a negative for some...
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Relationship
There is a Source users group meeting. The vendor's product director actually meets with the end...
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Product
HealthEdge’s number-one focus is payment integrity, and that is great. One of the challenges is that...
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Relationship
I have worked with HealthEdge for a long time, and I see them as a vendor, not a partner. While...
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Relationship
We have issues with a partnership with HealthEdge in the payment space. We trust them to be the...
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Operations, Product
Source itself is a leading-edge application to technology. HealthEdge does a great job with the...
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Relationship, Operations
HealthEdge is taking a more customer-focused and education-based approach, and I like that. They...
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Relationship, Operations
HealthEdge has some other very cool things, but because of the size of our organization, we can't...
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Value
HealthEdge makes us pay for things that should be part of the platform's standard operating policy....
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Product
HealthEdge mainly catches claims management services edits and billing irregularities, and that is good....
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Product
I would like to get more involved with the back-end auditing piece in Source. Updates happen...
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Relationship, Product
HealthEdge is great at providing data and information. There is a lot of information on the CMS...
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Relationship
HealthEdge needs to communicate more about all the changes that may be coming down the road. They...
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Operations, Product
We run a lot of tests in our lower-level environments, so we would like it if the vendor could...
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Operations
HealthEdge was pretty thorough with training. But with the UI for Source, I don't know whether the...
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Relationship
HealthEdge is great. Whenever we have an issue, they get involved and try to help out. The product...
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Value
Performance went down a little after we switched one of HealthEdge's solutions to the cloud. An...
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Relationship
Before Burgess was acquired by HealthEdge, the system was definitely a bit simpler. They also...
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Product, Value
Claims Pricing and Editing has helped us be more compliant, and it has been pretty critical to our...
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Relationship
We have dedicated from people from HealthEdge who respond to our help desk tickets, and we...
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Relationship, Product, Value
HealthEdge consistently updates and changes their system because they are just trying to continue to...
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Relationship, Product, Value
A lot of HealthEdge’s tools were bundled together in large packages previously. However, HealthEdge...
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Operations
We are working out some kinks right now with the integration between this product and another...
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Relationship, Product
Getting visibility into the vendor's timelines and performance has been hard. There isn’t...
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Loyalty
I sometimes worry about the compliance of some information passing without a secure portal. The main...
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Relationship
The vendor has the right plan in place, and they have very helpful people. When I go to their...
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Relationship
We would like HealthEdge to use their client base to support the decisions the vendor is making for...
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Relationship
HealthEdge is always willing to get on a call and listen. We pushed to create a user group that the...
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Operations
There is an opportunity for improvement in HealthEdge’s training. If we have any questions or need...
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