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Healthrise Go-Live Support Commentary
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Subject Expert
Mitch Morris
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Healthrise does a good job. They also have physician at-the-elbow support, which is a little more...
The at-the-elbow support from Healthrise is hit or miss. We get a lot of good people, and then we...
Healthrise is very responsive. The account manager that we deal with is very flexible, and they...
It's hard for Healthrise to attract top-quality talent because we’re using the firm for a...
Healthrise is a partner, but not a strategic partner. If needed, we could find another firm that...
We don’t ask Healthrise to do anything out of the ordinary. The resources show up, do their job, and...
We’ve used Healthrise pretty consistently for a while. We’ve had other firms that have provided this...
Healthrise is very easy to work with and easy to coordinate with. We have had several situations...
Healthrise does a really good job of setting the expectations of our outcomes for the staff that...
We chose Healthrise because they have more experienced resources at the analyst and trainer levels...
I don’t give Healthrise top marks for outcomes, but it was a really hard project. The goal we had...
Healthrise brought a level of expertise that we didn't really have access to, and the account...
We worked with several people from Healthrise, and there was maybe one person who didn't have a...
Healthrise was reliable, and they purposefully assigned resources to our go-lives who were already...
Commentary Summary
Comment Type Breakout