Commentary Summary
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User Commentary
Operations, Product
I have never had any end-user issues with the system. I have used the system myself in the past, and...
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Operations, Product
If we don't have an informatics person who has the creativity or ability to maximize certain...
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Operations, Product
The solution is very robust, but I think that we need to be able to modify it so that it can be more...
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Operations
HealthStream Learning Center isn't a one-stop solution. We still have to have classroom sessions and...
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Product
What HealthStream does well is let us customize things within their platform. We can create our own...
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Product
We would like HealthStream to have an interface that actually matches up with their scheduling...
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Operations
The vendor's training is easy to use and is visually dynamic. The major flaw is that it is mostly...
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Product
I consider HealthStream to be the leader in learning management and healthcare-related regulatory content....
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Operations, Product
We have found a lot of glitchiness in terms of mobile device use, and I think that that is an...
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Relationship, Product
HealthStream is a huge entity, and it is sometimes difficult to find the needle in the haystack of...
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Culture, Relationship
We really have to hold HealthStream to their promises and keep following up with them, but...
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Relationship
When we encounter technical issues and have to contact HealthStream's customer support team, I often...
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Product
HealthStream Learning Center doesn’t integrate. The integration we want would tell us whether...
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Operations, Product
I would not buy HealthStream Learning Center again. The product seems cumbersome and not really...
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Product
HealthStream's system is good for what we use it for. It isn't always easy to get reports out of the...
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Value
We would use the system again as an LMS. However, I don't know what costs would be involved in that....
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Operations, Product
HealthStream's system is pretty easy to use, but it has a goofy look and feel.
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Relationship
I don't see a lot of communication from HealthStream.
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Product
The product continues to be okay but not great. The product has gotten somewhat better. But I am not...
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Product
Even with its limitations, I would recommend the system. We have been able to work with it.
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Operations, Product
Our administrators have a hard time with certain functions in the system. There are a lot of things...
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Value
About 50% of our traffic happens during the last week of the month, but the system's servers aren't...
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Relationship
Other vendors are proactive in terms of keeping us updated about things that will affect us. I don’t...
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Operations, Product
I like the product. I have challenges with getting new administrators or new content owners up to...
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Relationship
I have other vendors whose executives reach out and talk to us about advice, but HealthStream...
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Product, Value
The product has gotten better over the years. Before, the product had very outdated information, and...
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Culture, Value
As we grow as an organization, HealthStream's system continues to add an additional cost to add more...
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Product
Occasionally, when someone finishes our course, the course doesn’t update with a completed mark....
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Product
One of the main issues we see is that sometimes the program doesn’t resume a course where we left...
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Culture, Product
We would like to see more of a definition or description of what a course is before we start it...
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Relationship, Product
I like that we have our account within the program so we can see what we have done and what we still...
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