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HealthStream Learning Center Commentary
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Subject Expert
Mark Allphin
VP of Engagement
KLAS VP of Engagement - Mark Allphin
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

HealthStream’s pricing is pretty clear-cut. It's just a flat amount every month.

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Director

HealthStream usually bugs me more than I can keep up with to make sure that I know what's going on.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

If we can get more adoption, HealthStream Learning Center will be part of our long-term plans....

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

I think we could use HealthStream Learning Center system a little better or make greater use of it....

Comment Tone Negative
Pillars Product
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Director

Overall, I feel like HealthStream does a good job with the modules, scheduling, and things of that...

Comment Tone Positive
Pillars Product
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Director

HealthStream's learning programs are good.

Comment Tone Positive
Pillars Operations
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Director

HealthStream is maybe part of our long-term plans. We recently implemented a system-wide LMS from...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

It is very hard to reach HealthStream. There is a long turnaround time on emails. Sometimes we ask...

Comment Tone Negative
Pillars Relationship, Value
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Director

If the solution had better ease of use, that would make the solution's capabilities better. One area...

Comment Tone Negative
Pillars Loyalty, Product
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Director

The advice I'd give another organization considering HealthStream Learning Center is to make sure...

Comment Tone Positive
Pillars Operations
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Director

We use HealthStream Learning Center as a learning management system. I use it more for assigning...

Comment Tone Negative
Pillars Loyalty, Product
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Director

I like how easy it is to import files into HealthStream Learning Center and then roll those out to...

Comment Tone Positive
Pillars Operations, Product
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Director

We have recently added some integration from our ERP solution into HealthStream Learning Center, and...

Comment Tone Positive
Pillars Product
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Director

The use of HealthStream Learning Center when it comes to tracking staff members is good. I usually...

Comment Tone Positive
Pillars Product
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Director

HealthStream Learning Center is pretty simple, but sometimes things aren't as intuitive as we would...

Comment Tone Positive
Pillars Operations, Product
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Director

HealthStream Learning Center is really good. It is pretty efficient. There are a lot of courses, but...

Comment Tone Positive
Pillars Operations, Product
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CNO

HealthStream's charges are straightforward. What we pay for is what we get. We definitely receive...

Comment Tone Positive
Pillars Culture, Value
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CNO

HealthStream Learning Center is a little bit twitchy when we try to assign new things. That's not my...

Comment Tone Negative
Pillars Product
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CNO

I would be likely to recommend HealthStream Learning Center for sure. HealthStream Learning Center...

Comment Tone Positive
Pillars Operations, Product
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CNO

HealthStream is available, and it's easier to get them to help us learn how to do things than it is...

Comment Tone Positive
Pillars Operations
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Director

HealthStream does not have a systematic way of raising cases and providing visibility around SLAs...

Comment Tone Negative
Pillars Culture
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Director

While HealthStream is good at providing a training platform and content, they lack simple things...

Comment Tone Negative
Pillars Operations, Product
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Director

HealthStream is expensive, and they are not providing the capabilities we need. While contractually...

Comment Tone Negative
Pillars Culture, Value
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Director

HealthStream Learning Center is a very restrictive solution. In the era of AI-based learning,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

HealthStream’s training is excellent. We have had a good partnership. We use the solution as our...

Comment Tone Positive
Pillars Operations
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Director

We have used HealthStream Learning Center for a long time, and it is good. It gives us reminders...

Comment Tone Positive
Pillars Operations, Product
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Director

HealthStream has really good coding content for CEUs, but they are a little lacking in nursing...

Comment Tone Negative
Pillars Product
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Analyst/Coordinator

The solution has met every need, and the vendor is receptive and responsive to our feedback, and...

Comment Tone Positive
Pillars Relationship
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Analyst/Coordinator

The support we get from HealthStream is usually pretty good. The support people can resolve my...

Comment Tone Positive
Pillars Relationship
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Analyst/Coordinator

The one thing about HealthStream that I really appreciate, because nothing is free, is that the...

Comment Tone Positive
Pillars Relationship
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Analyst/Coordinator

We have our resuscitation quality improvement through the American Heart Association, and we run...

Comment Tone Positive
Pillars Relationship
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Analyst/Coordinator

HealthStream has regional hub meetings, and they really listen to the feedback we give them during...

Comment Tone Positive
Pillars Culture, Loyalty, Relationship
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Analyst/Coordinator

I utilize the solution for the nursing content, and we utilize it for the safety cue content for...

Comment Tone Positive
Pillars Product
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Analyst/Coordinator

HealthStream has specific meetings that we can log in to, and they bring in other hospitals so that...

Comment Tone Positive
Pillars Relationship, Operations
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Director

HealthStream Learning Center has a lot of workarounds. It works, but there are a lot of extra clicks...

Comment Tone Negative
Pillars Product
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Director

HealthStream Learning Center could improve in both the learner and administrator training...

Comment Tone Negative
Pillars Operations
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Director

When we call HealthStream with an issue, they answer pretty quickly and get back to us very quickly....

Comment Tone Positive
Pillars Relationship
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Director

With HealthStream Learning Center, there are a lot of areas for improvement, especially with editing...

Comment Tone Negative
Pillars Operations, Product
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Director

When new standards come out and HealthStream has new content, it is part of a package rather than...

Comment Tone Negative
Pillars Value
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Director

The system is easy to use, so there isn't a lot for HealthStream to do on their side as far as...

Comment Tone Positive
Pillars Operations, Product
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Director

HealthStream has a line that we can call anytime we need help. But then I also have my account...

Comment Tone Positive
Pillars Relationship
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Director

HealthStream’s internal communication and service recovery could use a little bit of work because we...

Comment Tone Negative
Pillars Relationship
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Director

We are having some issues with HealthStream right now. We have consistent concerns regarding...

Comment Tone Negative
Pillars Product
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Director

One area for improvement within HealthStream Learning Center is the checklist functionality....

Comment Tone Negative
Pillars Product
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Director

HealthStream consistently promotes their latest updates and enhancements. The vendor sends release...

Comment Tone Positive
Pillars Relationship, Operations
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Director

I am very satisfied as an end user of HealthStream Learning Center. I love it. I appreciate the...

Comment Tone Positive
Pillars Product
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Director

With HealthStream, at one point, there were bills being sent out everywhere, and some of them were...

Comment Tone Positive
Pillars Culture, Relationship
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Director

Some facilities have not completed the data integration process between HealthStream and our other...

Comment Tone Positive
Pillars Product, Value
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Director

With HealthStream, responsiveness often depends on the individual. Some contacts are extremely...

Comment Tone Negative
Pillars Relationship
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Director

Training across many HealthStream platforms is lacking. The initial administrator training consisted...

Comment Tone Negative
Pillars Operations
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Manager

HealthStream has been very innovative. We just met with them two weeks ago about their new products...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Our hospital has things set up with HealthStream so that we can do education on the clinical side...

Comment Tone Positive
Pillars Product
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Director

We are always learning new things about HealthStream that we didn't know and that we could have...

Comment Tone Negative
Pillars Operations
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Director

If we need something from HealthStream’s support team, it takes a bit to get a resolution. A lot of...

Comment Tone Negative
Pillars Relationship
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Director

HealthStream has a pretty robust LMS that provides us the platform needed to support our...

Comment Tone Positive
Pillars Relationship
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The customer support from the vendor has been great. The support people have been very responsive to...

Comment Tone Positive
Pillars Relationship
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We are looking at some new stuff with HealthStream, but we have to consider the cost as well. We...

Comment Tone Negative
Pillars Value
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HealthStream has an amazing curriculum of training modules. We can assign ourselves modules on how...

Comment Tone Positive
Pillars Operations
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Manager

HealthStream's support is good. However, HealthStream is slow to change the system. When we need an...

Comment Tone Negative
Pillars Relationship
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Manager

HealthStream's training is easy. HealthStream has modules that we can use to look up what we need to...

Comment Tone Positive
Pillars Operations
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Director

HealthStream Learning Center is super easy to use. HealthStream doesn't really talk with other...

Comment Tone Positive
Pillars Relationship
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Director

For the implementation of new pieces in the solution, there are changes all the time. HealthStream...

Comment Tone Negative
Pillars Operations
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Director

At HealthStream, there is churn in roles. People shift positions frequently. My original video...

Comment Tone Negative
Pillars Relationship
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Director

The outcomes we have seen from using HealthStream Learning Center include streamlining our delivery...

Comment Tone Positive
Pillars Product, Value
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Director

HealthStream as a whole provides a really comprehensive platform for all of our online learning...

Comment Tone Positive
Pillars Operations, Product
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Director

I am apprehensive about the charges from HealthStream because of the marketplace and third-party...

Comment Tone Negative
Pillars Value
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Director

As HealthStream forms and breaks relationships, we build processes. We either take the clunkiness of...

Comment Tone Positive
Pillars Relationship, Product
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Manager

HealthStream is there when we need them. We have had some turnover in our account people, and that...

Comment Tone Negative
Pillars Relationship
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Manager

HealthStream Learning Center is expensive. It is one of our most expensive products.

Comment Tone Negative
Pillars Value
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Manager

HealthStream and HealthStream Learning Center are both at the top of my list; we plan to keep them...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

I don’t know whether HealthStream's system meets all of our needs. However, I like the dashboard...

Comment Tone Positive
Pillars Operations, Product
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Manager

I hate HealthStream Learning Center. I find it very difficult to navigate and set up for people. It...

Comment Tone Negative
Pillars Operations
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Manager

HealthStream’s support team is helpful and gets back to us pretty quickly. When someone is on the...

Comment Tone Positive
Pillars Relationship, Operations
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Manager

HealthStream should have a formalized group of courses that employees need to take every year,...

Comment Tone Negative
Pillars Operations
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Manager

HealthStream Learning Center isn't that expensive. We get what we need from HealthStream Learning...

Comment Tone Positive
Pillars Value
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Manager

I don't feel like I get any training for HealthStream Learning Center. Getting to the solution and...

Comment Tone Negative
Pillars Operations
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CCO

HealthStream had some struggles, but everything worked out just fine. HealthStream's system honestly...

Comment Tone Positive
Pillars Culture, Relationship
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CCO

HealthStream's system was built to do what it is doing, and it has stayed close to its knitting. We...

Comment Tone Positive
Pillars Product
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CCO

People need to know and understand that the world is changing so rapidly now. The solution was built...

Comment Tone Positive
Pillars Loyalty, Operations, Product
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CCO

HealthStream's system is more out of the box. They give us a menu to choose from, and we choose, so...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

HealthStream Learning Center is a little funky sometimes. Users finish something and do the test,...

Comment Tone Negative
Pillars Operations, Product
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Director

As an organization, we all complete our HealthStream Learning Center assessments and tests. Those...

Comment Tone Positive
Pillars Product
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Director

There are still opportunities for HealthStream to improve in the vendor executive involvement area.

Comment Tone Negative
Pillars Relationship
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CMO

We have a huge workforce with a bunch of variability, and there is no customization by work type or...

Comment Tone Negative
Pillars Product
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CMO

The system is dependable. That is pretty fair. It doesn’t change. Having a product with an interface...

Comment Tone Positive
Pillars Loyalty, Product
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CMO

I don’t think we have had any new technology. We have had the same platform for years now. That...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

I would probably buy HealthStream Learning Center again, but I would want to research other...

Comment Tone Positive
Pillars Product, Value
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VP/Other Executive

HealthStream’s opportunities for improvement are in the follow-through. We put in a ticket for...

Comment Tone Negative
Pillars Relationship, Value
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VP/Other Executive

Our most recent implementation may have caused us an issue, so it has not been so great. At first,...

Comment Tone Negative
Pillars Operations
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VP/Other Executive

HealthStream tries to be proactive. They send some updates about all of the things that are going to...

Comment Tone Positive
Pillars Relationship, Operations
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VP/Other Executive

One person from HealthStream talked about insight reporting being the best thing that was going to...

Comment Tone Negative
Pillars Culture, Operations
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VP/Other Executive

We use another vendor’s product as a platform for our onboarding, and that has to integrate with...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

HealthStream certainly meets the regulatory requirements for content. For the end user, the ease of...

Comment Tone Positive
Pillars Relationship, Product
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VP/Other Executive

HealthStream’s web support is quite good. It is harder to get people on the phone. Also, when we had...

Comment Tone Positive
Pillars Relationship
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VP/Other Executive

HealthStream Learning Center doesn’t drive tangible outcomes because we have so many issues with it....

Comment Tone Negative
Pillars Value
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VP/Other Executive

HealthStream has good technology. They have a lot of great products out there, or at least they...

Comment Tone Positive
Pillars Culture, Value
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Manager

HealthStream's customer service team is not great at resolving issues within a certain SLA.

Comment Tone Negative
Pillars Relationship
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Manager

HealthStream's reporting is an issue. Their publishing and utilization content is not always accurate....

Comment Tone Negative
Pillars Relationship, Product
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Manager

HealthStream Learning Center doesn't have the option to audit administrator activity, and that is important....

Comment Tone Positive
Pillars Product
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VP/Other Executive

HealthStream is always teaching us what is coming down the pike for education and requirements. If...

Comment Tone Negative
Pillars Operations
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VP/Other Executive

With the system's reporting capabilities, we spend a lot of time on reports. We can train our...

Comment Tone Negative
Pillars Product
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VP/Other Executive

HealthStream delivers new technology that meets our needs at a cost. The system could be more cost...

Comment Tone Negative
Pillars Loyalty, Value
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Manager

HealthStream Learning Center is a great product.

Comment Tone Positive
Pillars Product
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VP/Other Executive

Sometimes the system is hard to navigate when we are doing evaluations. The training classes for end...

Comment Tone Negative
Pillars Operations
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CNO

HealthStream is super innovative. They have been really strong in their support areas. HealthStream...

Comment Tone Positive
Pillars Relationship
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CIO

HealthStream has been a good partner and a good vendor. We do an awful lot of training with them. I...

Comment Tone Positive
Pillars Relationship, Operations
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CIO

I haven't seen anything new or that has wowed me from HealthStream. Another solution has online...

Comment Tone Positive
Pillars Operations
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Director

We chose to expand our modules from HealthStream because we had multiple education platforms, and we...

Comment Tone Positive
Pillars Loyalty, Value
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Director

We chose HealthStream's system because HealthStream's KLAS ratings were fairly high. We made a...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

We chose to expand our modules from HealthStream because we had multiple education platforms, and we...

Comment Tone Positive
Pillars Loyalty, Value
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Director

We were in negotiations with HealthStream for a while. They were extremely gracious about our...

Comment Tone Positive
Pillars Culture
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Director

HealthStream Learning Center works great. My team uses HealthStream Learning Center every month. We...

Comment Tone Positive
Pillars Operations
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Analyst/Coordinator

Sometimes the SafetyQ courses in HealthStream Learning Center won't work with a certain browser, or...

Comment Tone Negative
Pillars Product
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Analyst/Coordinator

We are potentially looking at other solutions, but I have been through a shift in LMSs, and it was a...

Comment Tone Negative
Pillars Loyalty
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Analyst/Coordinator

HealthStream is working on new technology, and they seem to be keeping up with current trends. I see...

Comment Tone Positive
Pillars Loyalty, Relationship, Product, Value
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Analyst/Coordinator

The end-user ease of use is where HealthStream really concentrates and shines. When our staff...

Comment Tone Positive
Pillars Product
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Analyst/Coordinator

The team function in HealthStream Learning Center is a little unreliable sometimes. I was doing a...

Comment Tone Negative
Pillars Operations
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Analyst/Coordinator

We have had a few legitimate glitches in the HealthStream Learning Center system that have prevented...

Comment Tone Negative
Pillars Product
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Analyst/Coordinator

There are things that have been great for us in HealthStream Learning Center. The reporting function...

Comment Tone Positive
Pillars Product
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Analyst/Coordinator

There were things that HealthStream promised us in the beginning that we would have access to, and...

Comment Tone Negative
Pillars Culture
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Analyst/Coordinator

HealthStream is good at getting to us when we have a problem, but we have a large organization and...

Comment Tone Negative
Pillars Relationship
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Analyst/Coordinator

We got a new evaluation software from HealthStream, and they did a great job with the training for...

Comment Tone Positive
Pillars Operations
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Analyst/Coordinator

There aren't a lot of times when HealthStream Learning Center isn't available. There have only been...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

HealthStream has a video-streaming service, which is a general thing. I have never heard of an LMS...

Comment Tone Negative
Pillars Value
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Analyst/Coordinator

HealthStream Learning Center has been difficult for us to work with because it works in one way, and...

Comment Tone Negative
Pillars Product
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Director

HealthStream is the main learning management system used by this organization. My frustration with...

Comment Tone Negative
Pillars Operations
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Manager

The product is well designed and delivers the required learning to our staff members on a convenient...

Comment Tone Positive
Pillars Operations, Product
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Manager

Overall, the product works for us, and we are happy with it.

Comment Tone Positive
Pillars Product
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Analyst/Coordinator

We have used HealthStream Learning Center in a very limited capacity, but it works well and is easy.

Comment Tone Positive
Pillars Product
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Manager

The courses and modules are too long. The system would be more effective with shorter videos and...

Comment Tone Negative
Pillars Operations, Product
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VP/Other Executive

I have used HealthStream Learning Center as an end user, and I have also published content on it. I...

Comment Tone Positive
Pillars Product
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VP/Other Executive

If I want learning content, I can go into the catalog in HealthStream Learning Center. I can easily...

Comment Tone Positive
Pillars Product
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VP/Other Executive

The best part about HealthStream Learning Center is its trackability. The biggest issue across a...

Comment Tone Positive
Pillars Product
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