HealthStream Learning Center Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
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User Commentary
Product
HealthStream has really good coding content for CEUs, but they are a little lacking in nursing...
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Relationship
The solution has met every need, and the vendor is receptive and responsive to our feedback, and...
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Relationship
The support we get from HealthStream is usually pretty good. The support people can resolve my...
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Relationship
The one thing about HealthStream that I really appreciate, because nothing is free, is that the...
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Relationship
We have our resuscitation quality improvement through the American Heart Association, and we run...
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Culture, Loyalty, Relationship
HealthStream has regional hub meetings, and they really listen to the feedback we give them during...
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Product
I utilize the solution for the nursing content, and we utilize it for the safety cue content for...
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Relationship, Operations
HealthStream has specific meetings that we can log in to, and they bring in other hospitals so that...
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Product
HealthStream Learning Center has a lot of workarounds. It works, but there are a lot of extra clicks...
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Operations
HealthStream Learning Center could improve in both the learner and administrator training...
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Relationship
When we call HealthStream with an issue, they answer pretty quickly and get back to us very quickly....
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Operations, Product
With HealthStream Learning Center, there are a lot of areas for improvement, especially with editing...
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Value
When new standards come out and HealthStream has new content, it is part of a package rather than...
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Operations, Product
The system is easy to use, so there isn't a lot for HealthStream to do on their side as far as...
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Relationship
HealthStream has a line that we can call anytime we need help. But then I also have my account...
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Relationship
HealthStream’s internal communication and service recovery could use a little bit of work because we...
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Product
We are having some issues with HealthStream right now. We have consistent concerns regarding...
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Product
One area for improvement within HealthStream Learning Center is the checklist functionality....
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Relationship, Operations
HealthStream consistently promotes their latest updates and enhancements. The vendor sends release...
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Product
I am very satisfied as an end user of HealthStream Learning Center. I love it. I appreciate the...
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Culture, Relationship
With HealthStream, at one point, there were bills being sent out everywhere, and some of them were...
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Product, Value
Some facilities have not completed the data integration process between HealthStream and our other...
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Relationship
With HealthStream, responsiveness often depends on the individual. Some contacts are extremely...
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Operations
Training across many HealthStream platforms is lacking. The initial administrator training consisted...
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Relationship
HealthStream has been very innovative. We just met with them two weeks ago about their new products...
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Product
Our hospital has things set up with HealthStream so that we can do education on the clinical side...
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Operations
We are always learning new things about HealthStream that we didn't know and that we could have...
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Relationship
If we need something from HealthStream’s support team, it takes a bit to get a resolution. A lot of...
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Relationship
HealthStream has a pretty robust LMS that provides us the platform needed to support our...
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Relationship
The customer support from the vendor has been great. The support people have been very responsive to...
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Value
We are looking at some new stuff with HealthStream, but we have to consider the cost as well. We...
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Operations
HealthStream has an amazing curriculum of training modules. We can assign ourselves modules on how...
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Relationship
HealthStream's support is good. However, HealthStream is slow to change the system. When we need an...
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Operations
HealthStream's training is easy. HealthStream has modules that we can use to look up what we need to...
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Relationship
HealthStream Learning Center is super easy to use. HealthStream doesn't really talk with other...
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Operations
For the implementation of new pieces in the solution, there are changes all the time. HealthStream...
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Relationship
At HealthStream, there is churn in roles. People shift positions frequently. My original video...
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Product, Value
The outcomes we have seen from using HealthStream Learning Center include streamlining our delivery...
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Operations, Product
HealthStream as a whole provides a really comprehensive platform for all of our online learning...
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Value
I am apprehensive about the charges from HealthStream because of the marketplace and third-party...
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Relationship, Product
As HealthStream forms and breaks relationships, we build processes. We either take the clunkiness of...
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Relationship
HealthStream is there when we need them. We have had some turnover in our account people, and that...
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Value
HealthStream Learning Center is expensive. It is one of our most expensive products.
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Loyalty
HealthStream and HealthStream Learning Center are both at the top of my list; we plan to keep them...
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Operations, Product
I don’t know whether HealthStream's system meets all of our needs. However, I like the dashboard...
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Operations
I hate HealthStream Learning Center. I find it very difficult to navigate and set up for people. It...
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Relationship, Operations
HealthStream’s support team is helpful and gets back to us pretty quickly. When someone is on the...
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Operations
HealthStream should have a formalized group of courses that employees need to take every year,...
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Value
HealthStream Learning Center isn't that expensive. We get what we need from HealthStream Learning...
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Operations
I don't feel like I get any training for HealthStream Learning Center. Getting to the solution and...
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Culture, Relationship
HealthStream had some struggles, but everything worked out just fine. HealthStream's system honestly...
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Product
HealthStream's system was built to do what it is doing, and it has stayed close to its knitting. We...
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Loyalty, Operations, Product
People need to know and understand that the world is changing so rapidly now. The solution was built...
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Product
HealthStream's system is more out of the box. They give us a menu to choose from, and we choose, so...
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Operations, Product
HealthStream Learning Center is a little funky sometimes. Users finish something and do the test,...
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Product
As an organization, we all complete our HealthStream Learning Center assessments and tests. Those...
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Relationship
There are still opportunities for HealthStream to improve in the vendor executive involvement area.
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Product
We have a huge workforce with a bunch of variability, and there is no customization by work type or...
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Loyalty, Product
The system is dependable. That is pretty fair. It doesn’t change. Having a product with an interface...
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Product
I don’t think we have had any new technology. We have had the same platform for years now. That...
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Product, Value
I would probably buy HealthStream Learning Center again, but I would want to research other...
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Relationship, Value
HealthStream’s opportunities for improvement are in the follow-through. We put in a ticket for...
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Operations
Our most recent implementation may have caused us an issue, so it has not been so great. At first,...
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Relationship, Operations
HealthStream tries to be proactive. They send some updates about all of the things that are going to...
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Culture, Operations
One person from HealthStream talked about insight reporting being the best thing that was going to...
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Loyalty
We use another vendor’s product as a platform for our onboarding, and that has to integrate with...
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Relationship, Product
HealthStream certainly meets the regulatory requirements for content. For the end user, the ease of...
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Relationship
HealthStream’s web support is quite good. It is harder to get people on the phone. Also, when we had...
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Value
HealthStream Learning Center doesn’t drive tangible outcomes because we have so many issues with it....
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Culture, Value
HealthStream has good technology. They have a lot of great products out there, or at least they...
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Relationship
HealthStream's customer service team is not great at resolving issues within a certain SLA.
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Relationship, Product
HealthStream's reporting is an issue. Their publishing and utilization content is not always accurate....
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Product
HealthStream Learning Center doesn't have the option to audit administrator activity, and that is important....
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Operations
HealthStream is always teaching us what is coming down the pike for education and requirements. If...
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Product
With the system's reporting capabilities, we spend a lot of time on reports. We can train our...
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Loyalty, Value
HealthStream delivers new technology that meets our needs at a cost. The system could be more cost...
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Product
HealthStream Learning Center is a great product.
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Operations
Sometimes the system is hard to navigate when we are doing evaluations. The training classes for end...
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Relationship
HealthStream is super innovative. They have been really strong in their support areas. HealthStream...
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Relationship, Operations
HealthStream has been a good partner and a good vendor. We do an awful lot of training with them. I...
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Operations
I haven't seen anything new or that has wowed me from HealthStream. Another solution has online...
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Loyalty, Value
We chose to expand our modules from HealthStream because we had multiple education platforms, and we...
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Loyalty
We chose HealthStream's system because HealthStream's KLAS ratings were fairly high. We made a...
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Loyalty, Value
We chose to expand our modules from HealthStream because we had multiple education platforms, and we...
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Culture
We were in negotiations with HealthStream for a while. They were extremely gracious about our...
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Operations
HealthStream Learning Center works great. My team uses HealthStream Learning Center every month. We...
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Product
Sometimes the SafetyQ courses in HealthStream Learning Center won't work with a certain browser, or...
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Loyalty
We are potentially looking at other solutions, but I have been through a shift in LMSs, and it was a...
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Loyalty, Relationship, Product, Value
HealthStream is working on new technology, and they seem to be keeping up with current trends. I see...
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Product
The end-user ease of use is where HealthStream really concentrates and shines. When our staff...
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Operations
The team function in HealthStream Learning Center is a little unreliable sometimes. I was doing a...
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Product
We have had a few legitimate glitches in the HealthStream Learning Center system that have prevented...
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Product
There are things that have been great for us in HealthStream Learning Center. The reporting function...
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Culture
There were things that HealthStream promised us in the beginning that we would have access to, and...
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Relationship
HealthStream is good at getting to us when we have a problem, but we have a large organization and...
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Operations
We got a new evaluation software from HealthStream, and they did a great job with the training for...
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Relationship
There aren't a lot of times when HealthStream Learning Center isn't available. There have only been...
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Value
HealthStream has a video-streaming service, which is a general thing. I have never heard of an LMS...
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Product
HealthStream Learning Center has been difficult for us to work with because it works in one way, and...
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Operations
HealthStream is the main learning management system used by this organization. My frustration with...
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Operations, Product
The product is well designed and delivers the required learning to our staff members on a convenient...
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Product
Overall, the product works for us, and we are happy with it.
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Product
We have used HealthStream Learning Center in a very limited capacity, but it works well and is easy.
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Operations, Product
The courses and modules are too long. The system would be more effective with shorter videos and...
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Product
I have used HealthStream Learning Center as an end user, and I have also published content on it. I...
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Product
If I want learning content, I can go into the catalog in HealthStream Learning Center. I can easily...
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Product
The best part about HealthStream Learning Center is its trackability. The biggest issue across a...
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Operations
I go and do my training modules every quarter, and they are great. I feel like they are...
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Product
Something I feel could improve is that the content is super dull at times. But in terms of...
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Commentary Summary
Comment Type Breakout