HealthStream Learning Center
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Director

When we put in a ticket, HealthStream's support people usually address it on the same day or the...

Apr 2022
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Director

HealthStream recently released a new platform, which is actually pretty cool.

Apr 2022
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Manager

If HealthStream Learning Center is all I have to work with, the product is good enough, but if there...

Mar 2022
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Manager

We get emails from HealthStream occasionally, and sometimes we can get to an account executive, so...

Mar 2022
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Manager

HealthStream has severely disappointed us with their campaigns. There is no communication, and we...

Mar 2022
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Manager

HealthStream claims they have CME courses and all other kinds of courses that can help our...

Mar 2022
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Manager

I found out recently that clearing the browsing history may or may not help with the program....

Mar 2022
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Manager

We transitioned to HealthStream Learning Center because it was a more cost-effective solution for...

Mar 2022
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Manager

HealthStream tends to cater to a hospital audience. During COVID-19, they published a whole lot of...

Mar 2022
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Manager

We used to be able to take HealthStream’s course and add in something, not a full-fledged eLearning...

Mar 2022
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Director

We use HealthStream's software for education, certification, and license tracking. It works great;...

Mar 2022
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Manager

I don’t know whether I would purchase from HealthStream again. Whenever I did a vendor search to...

Mar 2022
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Manager

HealthStream doesn't really discuss any functionality changes with us. We tend to find out about...

Mar 2022
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Manager

HealthStream gives us updates by sending out copious emails. There may be one paragraph in a...

Mar 2022
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Analyst/Coordinator

I have had some direct interactions with the vendor, but it has been a while since those...

Mar 2022
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Analyst/Coordinator

In the past, there were some multistep processes for some things. Getting appointment times loaded...

Mar 2022
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Analyst/Coordinator

There is a big learning curve to the system. Of course, with any software system, there is a...

Mar 2022
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Manager

HealthStream Learning Center is a good platform. I would probably buy it again. I am still learning...

Mar 2022
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Manager

HealthStream could do a little better with certain navigation. When creating a class, the user has...

Mar 2022
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Manager

HealthStream provides extensive help. When we push the help button, there are a lot of tabs, and we...

Mar 2022
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CPO/CHRO

The product stays on top of current healthcare issues for training in service education....

Mar 2022
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CPO/CHRO

It is relatively easy to implement the product and to tell employees to use it. is very hands on and...

Mar 2022
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Director

HealthStream tries to improve things. They are trying to meet more of our needs.

Feb 2022
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Director

HealthStream could update some of their canned training. We use that training for education. Some of...

Feb 2022
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Director

When we try to do things with our third-party vendor, things get difficult. I can't say that that is...

Feb 2022
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Director

With HealthStream's system, I can track my education. I can also produce education for others.

Feb 2022
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Director

HealthStream wanted us to upgrade the system, and they wanted to charge us a lot of money for that...

Feb 2022
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Director

Doing the training falls on us. And that process is not as good as it could be. I am sure that...

Jan 2022
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Director

I really like that the vendor has improved their dashboard. It is easier to read, and it makes...

Jan 2022
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COO

I have never had an issue with anything that HealthStream has done. As far as upgrades go, the...

Jan 2022
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COO

Ongoing training and development are critical to our team. Whenever we have had to call...

Jan 2022
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COO

HealthStream has made some really good upgrades to the solution's dashboard. Those upgrades have...

Jan 2022
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COO

The solution's ease of use depends on who the end user is. If I am accessing the system for myself,...

Jan 2022
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COO

HealthStream's phone support people have always been very easy to talk to. They are quick to answer...

Jan 2022
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Director

About 23 days out of the month, HealthStream Learning Center works well. It is reliable. I use SCORM...

Jan 2022
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Director

The solution spits out what I can throw at it. I really like that. Everything that I had acquired...

Jan 2022
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Director

The only time I use HealthStream's support is when I have to combine transcripts. I wish I could...

Jan 2022
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Director

It would be very useful to give administrators detailed instructions for classes on how to develop...

Jan 2022
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Director

With the one time the vendor made changes, we never really had any issues. We get warnings every so...

Jan 2022
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Director

There is a lack of access, and there are issues with access at certain times of the month. If I...

Jan 2022
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VP/Other Executive

My experience with HealthStream has been painful. Everyone seems to have gotten the message that if...

Aug 2021
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VP/Other Executive

The largest challenge that we have with HealthStream is giving access to nonemployed, independent...

Aug 2021
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VP/Other Executive

Our organization may be trying to prevent security breaches, but if people want to access the...

Aug 2021
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VP/Other Executive

Directionally, HealthStream isn't going in the right direction. I am flying blind regarding the service....

Aug 2021
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Manager

HealthStream Learning Center is not part of our long-term plans. Our organization is going to a...

Jun 2021
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Manager

HealthStream came to our facility and trained us. We also sent people to an in-depth training.

Jun 2021
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Manager

We just use HealthStream Learning Center for education and learning. The product does exactly what...

Jun 2021
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Director

HealthStream Learning Center is a great repository so that we can pull reports to validate that...

Jun 2021
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Director

I know HealthStream has come up with new technology, and it is up to us to purchase it, of course. I...

Jun 2021
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Director

With HealthStream, we go through several channels in order to get our problems solved, and a...

Jun 2021
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Director

I recently had a situation where I did recommend HealthStream Learning Center to someone. Once...

Jun 2021
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