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Drug Diversion Analytics
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User Commentary

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Manager

I can't say enough about HelioMetrics' support staff. They have been very helpful in teaching me how...

Sep 2021
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Manager

HelioMetrics' implementation took a little bit of time, and we were very slow in getting started....

Sep 2021
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Manager

HelioMetrics sent us through regular training in the beginning, but what gives them a high score is...

Sep 2021
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Manager

I would tell others that Drug Diversion Analytics is a great product. There is a learning curve to...

Sep 2021
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Manager

We have had issues with data flowing over in the product sometimes, and I don't know whether that is...

Sep 2021
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Manager

We used to do drug diversion monitoring manually. We would have to get in our charting system and...

Sep 2021
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Manager

The product has helped us identify sloppy practices, mainly by nurses. An example of something the...

Sep 2021
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Manager

The vendor brought an individual to our attention while they were validating data, and that led to...

Feb 2021
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Manager

The vendor has exceeded our expectations. When we are going through demonstrations, every vendor...

Feb 2021
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Manager

We all work closely at the site level of the program. We don't feel like the exporting functions are...

Feb 2021
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Manager

The implementation and the planning beforehand were a little disorganized. It would have been nice...

Feb 2021
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Manager

The vendor has implemented multiple systems. We haven't done those things yet, but the vendor has...

Feb 2021
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Manager

We have a lot of old folks who don't want to learn new tricks. Personally, I think the system is...

Feb 2021
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Director

Most of our challenges were on the implementation side. I wouldn't say that the implementation was...

Jan 2021
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Director

Overall, our experience so far has been pretty good. We have a dedicated resource, and that person...

Jan 2021
||
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Director

We actually had a drug diversion technician in place prior to getting the program, and there was a...

Jan 2021
||
(0)
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Director

We have a contact, but we probably need more frequent contact with that person. We would like some...

Jan 2021
||
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Director

We can put in some requests. HelioMetrics has other clients, and not all of the data looks the same...

Jan 2021
||
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Director

The vendor was pretty flexible. The only critique I have is that the vendor always gives us a...

Jan 2021
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Manager

We have seen different ways of looking at our outcomes. Before, I could do manual audits and look at...

Jan 2021
||
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Manager

HelioMetrics' solution has absolutely improved compliance with drug usage. A couple of the specific...

Jan 2021
||
(0)
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Manager

Right now I am still manually looking at dispense versus waste. It would be nice if there were an...

Jan 2021
||
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Manager

Before using the solution, I had to pull all the data manually. I was looking at several programs to...

Jan 2021
||
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Manager

HelioMetrics has been very good at communicating what is going on during our installation. The...

Jan 2021
||
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Manager

The system can be really slow at times, so that can really slow us down. The system can be slow to...

Jan 2021
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Manager

I am not sure whether I would buy the system again. All of the vendors tell us that they will make...

Jan 2021
||
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Manager

HelioMetrics tries to keep promises, but they have become busy, so it has become harder to get...

Jan 2021
||
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Manager

The vendor is very good at training on how the software works, but they are not good at training us...

Jan 2021
||
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Manager

I would like some ability to have automatic printing. If we want to be able to print a file that...

Jan 2021
||
(0)
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Manager

Our project manager was really disorganized and then just sort of disappeared. Our project manager...

Jan 2021
||
(0)
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Manager

HelioMetrics made it sound like their system would make it easy for us to find diverters, but it...

Jan 2021
||
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Manager

Once we actually identify somebody, the support is pretty good. We can really look at all angles of...

Jan 2021
||
(0)
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Manager

So far, we haven't really been able to identify any new ways to prevent diversion opportunities. We...

Jan 2021
||
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Analyst/Coordinator

Most of our cases have been identified through behavioral issues. A couple of cases have been...

Jan 2021
||
(0)
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Analyst/Coordinator

The executive involvement is part of the problem. We are at a good point with HelioMetrics now, but...

Jan 2021
||
(0)
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Analyst/Coordinator

Nickel-and-diming is a major issue. We have to purchase a license for every person who uses the...

Jan 2021
||
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Analyst/Coordinator

We would like the solution to bring a person to the top of the list based on a suspicion score that...

Jan 2021
||
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Analyst/Coordinator

I have calls with HelioMetrics on a regular basis. We talk through scenarios. In the beginning, our...

Jan 2021
||
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Manager

If there was a report on here that shows when a medication is removed or given, that would be nice....

Jan 2021
||
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Manager

We have actually been able to catch a few time and attendance mistakes. For example, an employee...

Jan 2021
||
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Nurse

Overall, things with HelioMetrics have been good. They just recently made some improvements and...

Dec 2020
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Nurse

There are a couple of things about the product that are slow and frustrating that the vendor is...

Dec 2020
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Nurse

Anytime I have a question or need anything, HelioMetrics is always available. The primary individual...

Dec 2020
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Nurse

It would be nice if HelioMetrics were proactive about notifying us when our data doesn’t cross over....

Dec 2020
||
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Director

The interoperability required some work to ensure the right information was coming over. We didn't...

Dec 2020
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Director

From a functionality perspective, the product struggles to integrate with complex ecosystems....

Dec 2020
||
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Director

The vendor isn't great with recommending measures to increase fidelity. They could be more proactive...

Dec 2020
||
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Director

In terms of the implementation, there was a lot of data that we had to gather. We had to build some...

Nov 2020
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Director

HelioMetrics has kept their promises thus far. I have a really good relationship with them. The...

Nov 2020
||
(0)
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Director

HelioMetrics' system works very well and as promoted. It makes it easy for us to identify...

Nov 2020
||
(0)
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Director

From an investigation standpoint, the product is extremely valuable because we don't have to run...

Nov 2020
||
(0)
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Director

HelioMetrics' system significantly supports our integration goals. It pulls in a couple of things,...

Nov 2020
||
(0)
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Director

I really like the product. It is much better than some of the other products I have worked with....

Nov 2020
||
(0)
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Director

The biggest pain point is that the screen resolution doesn't update. If I am not on a widescreen...

Nov 2020
||
(0)
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Director

The ongoing support is fantastic because of the people. Whenever I send an email or make a phone...

Nov 2020
||
(0)
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Director

The benefit of the HelioMetrics system is that when we are doing an investigation, we can do 80% of...

Nov 2020
||
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Director

For people who are looking at the product, they should keep in mind that they will need some...

Nov 2020
||
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