Drug Diversion Analytics
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Jackson Tate
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User Commentary

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Director

Service and Support

The vendor has not personalized the system enough, and they have not paid enough attention to our...

Oct 2022
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Director

Lessons Learned

HelioMetrics' system is extremely comprehensive. The system looks great in that respect, but we have...

Oct 2022
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Director

Functionality and Upgrades

HelioMetrics' system meets the criteria it needs to meet. It validates whether something is going on...

Oct 2022
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Director

Functionality and Upgrades

We are comfortable with HelioMetrics' system now, but it is extremely difficult to work with, and...

Oct 2022
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Director

Relationship

HelioMetrics has promised a lot with regard to upgrades and implementations, but those promises have...

Oct 2022
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Manager

Technology

Before we had HelioMetrics' system, I did everything manually. Now, doing an investigation is much...

Oct 2022
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Manager

Relationship

HelioMetrics does very well in keeping their promises, and if they are not able to keep a promise,...

Oct 2022
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Manager

Implementation and Training

I have calls frequently with one of HelioMetrics' employees. That person helps us learn the software...

Oct 2022
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Director

Functionality and Upgrades

We like HelioMetrics; our drug diversion technician uses that software every single day. The...

Jul 2022
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Director

Relationship

HelioMetrics does is assign a person to our account who works with our technician, and that assigned...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

The product has a lot of information that we can gather in one location, and there are a lot of...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The product does get a little difficult to use if we are on a laptop or something small, not at a...

Jun 2022
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Analyst/Coordinator

Relationship

We have a regional representative for HelioMetrics who works with us on whatever issues we may have....

Jun 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

I would prefer to keep HelioMetrics' system over any other product just because the information and...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The product does come with a learning curve, but once we got all of the default things down, we...

Jun 2022
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Manager

Implementation and Training

The vendor appeared to be above their competitors in terms of having the technology to meet our...

May 2022
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Manager

Implementation and Training

The vendor’s training was pretty good once everything was in order and ready to go.

May 2022
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Manager

Relationship

I feel like the vendor is small because we work with the executives a lot, even on troubleshooting.

May 2022
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Manager

Lessons Learned

I would recommend the system's functionality, but I would tell others about the slowness of the...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

HelioMetrics' system is reporting based and shows what happened in an overall or general sense. So...

Apr 2022
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Manager

Service and Support

The vendor has been able to accommodate anything that I have asked for. The support people that we...

Apr 2022
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Manager

Functionality and Upgrades

The biggest change is that doing the depth of work with HelioMetrics' system takes a fraction of the...

Apr 2022
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Manager

Functionality and Upgrades

When I send reports out or look at somebody, I am much more confident in what I am sending now. I am...

Apr 2022
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Manager

Technology

The visuals are really nice. I have busy nurse directors, and they don't want to see a whole bunch...

Apr 2022
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Manager

Functionality and Upgrades

Things are going really well. We are continuing to use the software. We have hit our stride with...

Apr 2022
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Manager

Functionality and Upgrades

The vendor has some grouping options based on drug class, so if somebody is diverting, they might...

Apr 2022
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Manager

Functionality and Upgrades

We have to run the system on a wide-stream monitor. The vendor's visualizations don't adjust for...

Apr 2022
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Manager

Functionality and Upgrades

HelioMetrics' pattern recognition is good, and that is such a hard thing to do. The vendor does a...

Apr 2022
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Manager

Interfacing and Integration

The integration of paychecks or our time-clock software is massively valuable. When we compare the...

Apr 2022
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Director

Relationship

When we ask a vendor whether a product can perform a certain function and the vendor says yes,...

Mar 2022
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Director

Win/Loss - Why they were selected (by current clients)

In getting Drug Diversion Analytics, we were looking for more integration with our EHR. HelioMetrics...

Mar 2022
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Director

Functionality and Upgrades

The product has holes in it, but that is not completely in the vendor’s control. Vendors make...

Mar 2022
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