Drug Diversion Analytics Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship
The vendor is really interested in other technologies we use and anything else they can integrate...
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Culture, Relationship, Value
The vendor has been adaptable. We had a complete software change, and they didn't charge us for...
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Operations, Product
The data is accurate. The system is just super easy to use, and there is just a lot of information...
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Product
As our organization grows and adopts new hospitals and systems, HelioMetrics quickly puts our data...
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Product
The way HelioMetrics names stuff is just very consistent with what I would name reports and where I...
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Relationship, Product
HelioMetrics has a dashboard where we can actually see our own data coming in. I can log in and just...
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Relationship
I assume HelioMetrics is a smaller team. We can easily connect with their higher-ups.
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Relationship, Product
I would highlight the comprehensive data sets that the vendor includes, the accuracy of the data,...
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Product
The vendor has an entire compliance dashboard. As a diversion investigator, I often decipher whether...
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Relationship
The vendor responds to any requests that we have for customizable reports or assistance with the...
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Operations
HelioMetrics is really good at training on the software and providing support. They first do a...
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Product, Value
I have seen a decrease in time and the need to spend so much time on investigation, so basically,...
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Relationship
HelioMetrics fulfills promises around customer support. They have pretty solid customer support....
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Product
For Drug Diversion Analytics, there are limitations partially between our EMR and the...
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Relationship, Product
With HelioMetrics, if I'm doing an investigation on somebody and if I'm struggling to find what is...
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Product
Drug Diversion Analytics has really nice visuals, so if we are presenting it to somebody, we are not...
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Loyalty, Value
Drug Diversion Analytics is easy to monitor. From a metric standpoint, we are looking to decrease...
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Value
By using Drug Diversion Analytics, we have seen a decreased amount of time required to monitor...
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Culture, Value
HelioMetrics charges per user, and that was a source of contention early on. I still really hate...
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Operations
HelioMetrics demonstrated Drug Diversion Analytics, but there really wasn't much training other than...
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Product
There are a lot of views in Drug Diversion Analytics that aren't being used by anybody. The issue is...
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Relationship
HelioMetrics is working on various things, but there is one thing that we have to submit tickets for...
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Relationship
HelioMetrics worked with us on something to help us identify potential diverters, but the issue was...
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Loyalty, Value
We are currently working on a way to abandon HelioMetrics. We are trying to build out our own...
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Product
Using Drug Diversion Analytics , we have found some users with a variance when compared with their...
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Loyalty
We are looking at other alternatives to Drug Diversion Analytics. The data is there in the solution;...
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Loyalty, Product
HelioMetrics' tool is one of the only applications so far that has a module for monitoring the...
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Operations
I would like to see the documents on the implementation scope. I would also like to see definite...
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Product
In the world of drug diversions, there are not a lot of resources for drug diversion monitoring, and...
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Relationship, Product
Most vendors of diversion applications struggle with the reconciliation of controlled substances...
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Relationship
HelioMetrics is very good at being proactive. If something is broken, they are the ones reaching out...
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Relationship, Product
HelioMetrics is able to make the data a little more understandable for those who are not steeped in...
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Product
Drug Diversion Analytics is a very comprehensive system. It is the best in the industry for its...
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Operations, Product
Drug Diversion Analytics is a very complex system. If I ever leave this job, the new person will...
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Operations
In the beginning, HelioMetrics had crappy training. The system is very complex and needs very...
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Product
We have involved many departments in this solution, and we are more cognizant of things because of...
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