Drug Diversion Analytics Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Culture, Value
HelioMetrics charges per user, and that was a source of contention early on. I still really hate...
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Operations
HelioMetrics demonstrated Drug Diversion Analytics, but there really wasn't much training other than...
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Product
There are a lot of views in Drug Diversion Analytics that aren't being used by anybody. The issue is...
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Relationship
HelioMetrics is working on various things, but there is one thing that we have to submit tickets for...
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Relationship
HelioMetrics worked with us on something to help us identify potential diverters, but the issue was...
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Loyalty, Value
We are currently working on a way to abandon HelioMetrics. We are trying to build out our own...
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Product
Using Drug Diversion Analytics , we have found some users with a variance when compared with their...
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Loyalty
We are looking at other alternatives to Drug Diversion Analytics. The data is there in the solution;...
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Loyalty, Product
HelioMetrics' tool is one of the only applications so far that has a module for monitoring the...
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Operations
I would like to see the documents on the implementation scope. I would also like to see definite...
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Product
In the world of drug diversions, there are not a lot of resources for drug diversion monitoring, and...
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Relationship, Product
Most vendors of diversion applications struggle with the reconciliation of controlled substances...
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Relationship
HelioMetrics is very good at being proactive. If something is broken, they are the ones reaching out...
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Relationship, Product
HelioMetrics is able to make the data a little more understandable for those who are not steeped in...
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Product
Drug Diversion Analytics is a very comprehensive system. It is the best in the industry for its...
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Operations, Product
Drug Diversion Analytics is a very complex system. If I ever leave this job, the new person will...
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Operations
In the beginning, HelioMetrics had crappy training. The system is very complex and needs very...
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Product
We have involved many departments in this solution, and we are more cognizant of things because of...
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Relationship
I have a regular call scheduled with our person at HelioMetrics, and that gives us a chance to...
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Operations
The HelioMetrics person who I dealt with during training is extremely knowledgeable. They are an...
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Product
We can identify some issues in the Drug Diversion Analytics tool on our own, and the system can...
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Value
I think we have definitely received our money's worth with the Drug Diversion Analytics tool, but it...
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Loyalty, Product
I haven't seen anything that isn't working as HelioMetrics promoted it. Everybody has hopes and...
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Product
Technology is so focused on AI that AI is even a hot topic in the diversion world. I have no...
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Product, Value
I would absolutely buy Drug Diversion Analytics again. We have had a decrease in the time needed to...
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Loyalty, Product
It is really easy to add data to the Drug Diversion Analytics tool. It has the ability to map the...
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Product
The Drug Diversion Analytics tool is so customizable that if I have questions on specific areas, I...
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Relationship, Value
I do think that HelioMetrics avoids charging for everything. I really like their customer service...
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Operations
The only thing that HelioMetrics could improve would be the implementation phases. I know that there...
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