Voalte Platform Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Relationship, Value

Anytime that I ask for something, Hillrom delivers. I haven’t had any issues with their support...

Jun 2024
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Director

Loyalty

I would buy the Voalte One & Voalte Me Platform again if I were at an organization that didn't have...

Jun 2024
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Director

Operations, Product

Voalte One & Voalte Me Platform is self-explanatory and very intuitive. We don't really have to...

Jun 2024
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Director

Loyalty

We are switching our end users to a new vendor, and there are some features in Voalte One & Voalte...

Jun 2024
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Director

Relationship

Voalte One works well, but there have been some challenges on the vendor side. There are a lot of...

Jun 2024
||
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Director

Value

Hillrom avoids charging for every little thing. They are pretty good still. They have done some good...

Jun 2024
||
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Director

Relationship, Product

Hillrom doesn't do everything I want, but they don't tell me they will do something and then not do...

Jun 2024
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Director

Value

I would definitely buy Voalte Me again. Hillrom has shown me the value of the communication platform....

Jun 2024
||
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Director

Relationship

Baxter's acquisition of Hillrom has been horrible. It has been one of the worst acquisitions that I...

Jun 2024
||
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Director

Relationship

I don't know how the vendor keeps delivering at a high level when they are being bought out so...

Jun 2024
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Director

Loyalty

It is hard to sell a company to a bigger company when the first company is a start-up. The vendor...

Jun 2024
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Director

Product

Some specific functionality commitments were made when we purchased Voalte Me and the expansion of...

Jun 2024
||
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Director

Relationship

Since Baxter has taken over, Baxter's people have been on-site several times, and they have done a...

Jun 2024
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Director

Loyalty, Product

If my schedule says I am scheduled to work, then in Voalte Me, I should be listed as available and...

Jun 2024
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Director

Loyalty

Voalte Me is part of our long-term plans, but the innovation pace really needs to pick up, or Voalte...

Jun 2024
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Director

Loyalty, Product

Voalte Me’s cloud architecture requires a specific version of iOS, and unfortunately, the iPhones we...

Jun 2024
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Director

Loyalty, Product

The vendor’s incident portal is not the best. That is mostly due to the integration of Voalte Me and...

Jun 2024
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Director

Relationship

Since Baxter became the new owner of Hillrom, there has been more reluctance to share road maps due...

Jun 2024
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Director

Loyalty, Product

The biggest challenge we have is this gigantic need for innovation at a quicker speed than our...

Jun 2024
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Director

Loyalty, Product

There is a desire to consolidate technology. If I were a provider, I would not want to carry around...

Jun 2024
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Director

Loyalty, Relationship

Our relationship with the vendor is overall pretty good. There are challenges on the technical front...

Jun 2024
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Director

Operations

A lot of the training on functionality and best practices actually comes from our own nursing...

Jun 2024
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Director

Product

We haven't had a whole lot of issues with Voalte One recently. It has actually been functioning the...

May 2024
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Director

Loyalty, Product

We probably wouldn't buy Voalte Me again because the solution's purpose is to be used with a Wi-Fi...

May 2024
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Director

Operations, Product, Value

I would say that the main thing that went well with the system was that it functioned the way it was...

May 2024
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Director

Product

Voalte Me hasn't been working the way it should. We have had some issues with the system, and we are...

May 2024
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VP/Other Executive

Value

The nickel-and-diming that we have seen with Voalte One has come from our middleware vendor. We use...

May 2024
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VP/Other Executive

Product

Hillrom has been a great partner to work with. The product has met our communication needs, and the...

May 2024
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VP/Other Executive

Loyalty, Product

We would like to be able to be logged into more than one platform. Voalte One has a system called...

May 2024
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CIO

Product

We want to do some additional integrations with real-time messaging and Voalte Me. For example, we...

May 2024
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CIO

Relationship, Operations

When Hillrom bought Voalte, there was a year of really poor service, but Hillrom repaired things,...

May 2024
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Director

Product

Hillrom has Voalte One, which is the nurse version on the iPhones, and there is Voalte Me, which is...

Mar 2024
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Director

Culture

If I were to do things over again, I would make sure we were getting contractual guarantees for...

Mar 2024
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Director

Culture, Value

By and large, the vendor avoids charging for every little thing, but it took some very consistent...

Mar 2024
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Director

Product

Probably the biggest clinical communications challenge that we are facing right now is a lack of...

Mar 2024
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Director

Loyalty, Product

We would like the Voalte product to have certain group-chat features that would help with...

Mar 2024
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Director

Relationship

After Voalte One transitioned from Hillrom to Baxter, the support portal was hot garbage. But when...

Mar 2024
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Manager

Loyalty

We haven’t had changes in experience, but we are about to get an upgrade that we are probably going...

Feb 2024
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Manager

Operations

I would buy Voalte Me again, but I would do the implementation totally differently. When Hillrom...

Feb 2024
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Manager

Relationship

There was a big gap with Hillrom meeting our needs, but they have really started to step up in the...

Feb 2024
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Manager

Culture

Our contract with Hillrom is easy to read and understand, and we just make the payments associated...

Feb 2024
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Manager

Operations

It would be nice to have more training from Hillrom because Voalte Me has such a large user base. We...

Feb 2024
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Manager

Relationship, Product

Voalte Me is easy, especially for younger people. Nowadays, we can give a phone to a five or six...

Feb 2024
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Manager

Relationship, Product

Hillrom seems to put bulletins out a lot, sometimes faster than we catch a problem. That is really nice....

Feb 2024
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Manager

Relationship

Hillrom’s leadership escalates things like we do. I have cell phone numbers for high-level people....

Feb 2024
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Manager

Loyalty, Relationship

I probably have a better relationship with Hillrom than almost anybody else who works with Hillrom....

Feb 2024
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Manager

Product

Voalte One should be used for secondary communications, but we are basically using it for primary...

Feb 2024
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Manager

Loyalty, Relationship

We have regular customer calls with a lot of hospital systems throughout the US, and we talk about...

Feb 2024
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Manager

Product

We are waiting for a specific workforce management integration with Voalte One. Doctors count...

Feb 2024
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Manager

Relationship

Other than with the release updates, Hillrom keeps their promises. I tried to look at the bigger...

Feb 2024
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CNO

Value

The product is expensive, of course. I always think healthcare products are way more expensive than...

Feb 2024
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CNO

Product

I have recommended the product. I don't go out of my way to do so, but if people ask about the...

Feb 2024
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CNO

Operations

The ease of use of the product depends on the age group of the users. But the vendor could improve...

Feb 2024
||
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CNO

Relationship, Product

We have asked for a couple of specific technologies that the vendor has never produced. They...

Feb 2024
||
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CNO

Culture, Relationship, Value

We have a pretty good bundled product in terms of costs, and the vendor stands by their product....

Feb 2024
||
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CNO

Operations

The vendor's initial implementation and training years ago were significantly strong. Now with new...

Feb 2024
||
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CNO

Loyalty

For another organization considering the product, my advice would be to consider the application...

Feb 2024
||
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Manager

Loyalty, Product

Voalte One is a disparate solution depending on who our intended recipient is, and it doesn't...

Jan 2024
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(0)
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Manager

Relationship

Hillrom's support is worse than some other vendors' support, but Hillrom also isn't the worst vendor...

Jan 2024
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Manager

Product

Texting is probably the most common form of communication at our organization. A lot of times, a...

Dec 2023
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Manager

Relationship

The vendor takes our recommendations and enhancement requests seriously. They try to incorporate...

Dec 2023
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Manager

Product

Voalte One has become our default communication tool. The product can receive alerts from our nurse...

Dec 2023
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Manager

Product, Value

People at our organization rely on Voalte One as a communication tool, and it is integral to our...

Dec 2023
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Analyst/Coordinator

Relationship, Product

We have been a lot happier with Hillrom in the last year. We went through an upgrade and really...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

Every so often, the vendor is hard to get ahold of. We can get ahold of somebody, but the callback...

Dec 2023
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Manager

Relationship, Value

We wouldn't wish Hillrom on our worst enemies. We are looking at other options due to the pricing,...

Dec 2023
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(0)
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Manager

Product

The application itself is okay and usable. It is not the best thing I have seen now that I have seen...

Dec 2023
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(0)
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Analyst/Coordinator

Product

The product really helps us with communications from one clinician to another because the product is...

Dec 2023
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(0)
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Director

Loyalty, Relationship

Things are continuing to get worse at Hillrom. Engagement and development road maps are getting...

Nov 2023
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(0)
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Director

Relationship, Product

There are elements of the application that we have expressed challenges with individually and as a...

Nov 2023
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(0)
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Director

Relationship, Product

Hillrom played background audio to keep their application alive way back in the day, and they...

Nov 2023
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(0)
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Director

Product

The general participation of the Voalte One user community is not there anymore. It used to be a...

Nov 2023
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(0)
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Manager

Product

When we deploy certain apps, certain prompts have to be enabled, like the microphone and camera. If...

Nov 2023
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Manager

Loyalty, Product

Hillrom needs to realize how hard it is to upgrade the devices. They are always pushing us to...

Nov 2023
||
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Manager

Culture, Operations

There are a lot of functionalities that are presented but never fully implemented. Hillrom often has...

Nov 2023
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Manager

Relationship, Product

I don't think that Hillrom is being as innovative as we would like. They don’t have answers to our...

Nov 2023
||
(0)
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Manager

Relationship, Value

We like to have downtime in the middle of the night so that we don't impact patient care, but we are...

Nov 2023
||
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Manager

Operations

Pre-go-live, Hillrom’s system engineer was prompt to respond. They helped us walk through the...

Nov 2023
||
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Manager

Relationship

Voalte One tends to work as expected. There are just delays sometimes in getting to the finish line.

Nov 2023
||
(0)
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Manager

Relationship

Sometimes, Hillrom shows us stuff that we have no interest in. Hillrom has a great opportunity to...

Nov 2023
||
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Manager

Loyalty

Hillrom offers a lot of products at a high level that seem amazing. But then there are 10 feet of...

Nov 2023
||
(0)
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Manager

Value

The product is very expensive, and for all the issues that we have, we expect more premium support.

Nov 2023
||
(0)
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Manager

Operations, Product

We leverage Voalte Me for leadership and providers, and we still struggle a lot with how to...

Nov 2023
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Manager

Product

Voalte Me is a good product, and it is nice to have on a personal cell phone. In terms of what we...

Nov 2023
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Manager

Relationship, Product

We are very particular at our site, and we don't want the system to go down. Obviously, we don't...

Nov 2023
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Manager

Relationship, Operations

I recently reached out to our on-site representative because I needed an answer to a basic question...

Nov 2023
||
(0)
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Analyst/Coordinator

Product

One thing Hillrom is doing well with Voalte Me is they are adding new features. They come out with...

Oct 2023
||
(0)
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Analyst/Coordinator

Operations

Hillrom supplies support for upgrades, but I really wouldn't say they supply training. I don't...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

Hillrom is pretty transparent and has given us access to their teams to discuss our issues and work...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

Hillrom is adding some features to the system that users have asked for. Those features are a little...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor's executives are pretty good about occasionally supporting us, but it depends on the...

Oct 2023
||
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Manager

Relationship, Operations, Product

Our biggest challenge with Hillrom is their smart client's ease of use. We have also had some...

Oct 2023
||
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Manager

Product

The system's core nurse-call functionality works exactly as it should. Our calls and notifications...

Oct 2023
||
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Manager

Relationship

We wouldn't buy from Hillrom again. Even before they were acquired by Baxter, we had many issues...

Oct 2023
||
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Manager

Relationship

Hillrom's support people are slow to respond. They frequently ghost us. They will talk with us for a...

Oct 2023
||
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Director

Product

Things have gone fairly well with Voalte Me. The platform itself works very well. We had an issue...

Oct 2023
||
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Director

Operations, Product

The product’s user interface is very nice. It is very smooth and self-explanatory. When bringing on...

Oct 2023
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Director

Relationship

The person that we work with, our vendor representative, is very nice and extremely knowledgeable,...

Oct 2023
||
(0)
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Director

Relationship, Value

The vendor is pretty good at driving tangible outcomes. I'm meeting with the vendor about our pain,...

Oct 2023
||
(0)
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Director

Relationship

Hillrom has had a massive amount of turnover of pretty much everybody we have worked with over the...

Sep 2023
||
(0)
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Director

Loyalty

I think our satisfaction with Hillrom will go down because they have so many new people and aren't...

Sep 2023
||
(0)
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Director

Value

Hillrom views themselves as much more of a software company than a hardware company, but we are...

Sep 2023
||
(0)
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Director

Relationship

There was always a very strong user base for our Voalte products, and Hillrom talks a good game...

Sep 2023
||
(0)
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Director

Product

The last several Voalte One upgrades have been buggy. Things could have been better tested and...

Sep 2023
||
(0)
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Director

Loyalty

I have a very heavy investment with Hillrom, so I intend to keep their solution due to my...

Sep 2023
||
(0)
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Director

Relationship, Product

Hillrom hasn’t kept their promises in terms of development feature delivery and adherence to...

Sep 2023
||
(0)
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Director

Operations, Product

One thing Hillrom could work on in terms of implementations is the dynamics of resource management....

Sep 2023
||
(0)
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Director

Relationship, Product

We have had some issues with Hillrom’s portal that they have had to correct. The issues may not...

Sep 2023
||
(0)
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Director

Relationship

There have been some misses on the vendor’s service levels. The vendor isn't terrible, and they are...

Sep 2023
||
(0)
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Director

Product, Value

Before we had Hillrom's system, we were talking via fax machines, pagers, and voicemails. Now, we...

Sep 2023
||
(0)
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Director

Culture

The sales process is always lollipops and unicorns. The reality of the deployment is that the...

Sep 2023
||
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CMIO

Loyalty, Product

Our acute need was to replace the system that we had for handheld phones. Voalte One ended up being...

Aug 2023
||
(0)
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CMIO

Product, Value

Voalt One rates in the middle of the road for supporting our integration goals because they lack...

Aug 2023
||
(0)
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CMIO

Relationship, Product

Voalte One does what it is supposed to do, and we have to have a communication platform. Hillrom...

Aug 2023
||
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Physician

Relationship, Operations

In our experience, as the firm has moved from being an independent company to being acquired, we...

Jul 2023
||
(0)
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Physician

Operations

Our implementation with Hillrom was great. We were really excited about the secure mobile phone...

Jul 2023
||
(0)
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Physician

Product

One challenge with Voalte One is always getting to the right person at the right time. We need a...

Jul 2023
||
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Physician

Loyalty, Product

We use Voalte Me, and people are generally happy with it. Overall, using the system has gone very...

Jul 2023
||
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Physician

Product

Voalte Me is a solid program that does its job. The vendor is trying to bundle Voalte Me with their...

Jul 2023
||
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Physician

Loyalty, Operations, Product

We noticed a real slowdown in the vendor's innovation after our implementation. Hillrom has gone...

Jul 2023
||
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