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Homecare Homebase (Home Health) Commentary
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Subject Expert
Jackson Tate
Engagement Partner
KLAS Engagement Partner - Jackson Tate
 

Commentary Summary

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User Commentary

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Director

Because our industry is highly regulated, there are a lot of moving pieces and compliance...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

If a vendor is enhancing their product, I'd rather the vendor just increase the fee the next year by...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

Homecare Homebase consistently provides training webinars. They have multiple resources available in...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Some of the Homecare Homebase structure is great, but even for larger agencies, we can only have...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

With Homecare Homebase, everything is an add-on. Smart Scheduling has a fee. AI has a cost. AI...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

What I like about Homecare Homebase is that they've been very deliberate in testing to be sure...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

We recently acquired another facility that was on different software, and it was nowhere near the...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

We recently worked with some of the vendor's executives to strategically plan how they can help us...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

There has been a lot of turnover at the executive level of Homecare Homebase, and a lot of their key...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

I haven't come across any EHRs that are leaps and bounds better than Homecare Homebase. A lot of the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Homecare Homebase has been promising a new clinical module for the past three user conferences. At...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

I'd like Homecare Homebase to improve the clinical documentation module. They could also do work on...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We are a large agency, and Homecare Homebase has built-in automation that helps us manage our...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

Homecare Homebase has a few key team members who I've worked with, and they really want to be...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Our initial training with Homecare Homebase was horrible. For any updates that Homecare Homebase...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

As Epic becomes more dominant in the home health and hospice market, we will potentially see a lot...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Homecare Homebase is getting the job done, but my likelihood of recommending Homecare Homebase...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Homecare Homebase's services are on a downward trajectory. The upgrades, the reliability, the...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

Homecare Homebase has moved a lot of their support to more of an end-user type of driven support...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We have a few key contacts with Homecare Homebase, and they're constantly reaching out to us for...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

There may be a few opportunities for some improvement on the clinical side of our documentation....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

From the base implementation, Homecare Homebase has a good team that implements the EHR pretty well...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Some of Homecare Homebase's training modules are very basic, and they probably could be a little...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

We have interfaces set up with third-party vendors that go into Homecare Homebase, and when changes...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

Sometimes Homecare Homebase’s vision exceeds their grasp. I don't know what the timelines are...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

I think Homecare Homebase wants to be a good partner. I don't know that they always succeed. I often...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Homecare Homebase has some improvements related to AI. They just need to continue to advance that...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

Homecare Homebase continues to be one of the top EHR vendors available to our industry. So if I were...

Comment Tone Positive
Pillars Loyalty, Product, Value
Evaluation Unrated

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Manager

We have a great partnership with Homecare Homebase. We have an incredible account executive who has...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Homecare Homebase is a costly EHR vendor, so they are a little on the higher end, but there is an...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

When we receive a referral, the patient's name doesn't always match what their Medicare name is. If...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

One frustrating thing for the interoperability between Homecare Homebase and Forcura, our patient...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

As far as the partnership goes, I have a business partner from Homecare Homebase whom I meet with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Homecare Homebase could improve from an intake perspective, because allergies go from episode to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Homecare Homebase’s biggest strength is that I love the way the workflow is laid out. It goes from...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CEO/President

We want ambient listening for our clinicians in Homecare Homebase's solution home for documentation....

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CEO/President

Homecare Homebase does things that other EMR vendors don’t do. They ensure that our documentation is...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CEO/President

Homecare Homebase’s support team is responsive and knowledgeable. One of our higher-ups has...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Nurse

The solution has not kept up with advancements in technology. The limitations at the point of care...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

A while ago, we received a generic email stating that our fees would increase for Homecare Homebase....

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

I like all of the data that Homecare Homebase's solution extracts and processes in an analytical...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

There was some additional training for Homecare Homebase's solution. The financial stuff requires a...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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COO

We are moving away from Homecare Homebase so that we can have more solutions under one vendor. We...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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COO

Homecare Homebase could improve the training by having it be multifaceted, so it has to be online...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Nurse

Homecare Homebase's solution has helped resolve workflow issues for us.

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Nurse

Homecare Homebase charges for everything. Every add-on, implementation, and interface comes with an...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Nurse

Some of Homecare Homebase's training, especially during onboarding, left a lot of follow-up...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CEO/President

Homecare Homebase is going to roll out multifactor authentication for federal regulations. However,...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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CEO/President

We are still with Homecare Homebase, but we are frustrated with them. Homecare Homebase's system is...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CEO/President

Homecare Homebase deployed an upgrade that caused significant issues for our clinicians until we...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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CEO/President

With Homecare Homebase's system, we have to pay for certain features that we feel should be included...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Manager

Homecare Homebase's system is a huge improvement over our prior software. And it is easy to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

With Homecare Homebase, sometimes we have to submit multiple tickets to get things figured out...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

In Homecare Homebase, there are several areas where limitations are attributed to the functionality...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Homecare Homebase has a lot of customers with a lot of stuff flowing through, so we sometimes have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Homecare Homebase is making up ground. They should have switched over some things before they did;...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

Learning Homecare Homebase's system is like a fire hose to the face because there is so much. The...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

We have run into challenges with Homecare Homebase. The vendor is not handling some state-specific...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Homecare Homebase’s support is really good. They are slow to bring things to the market; I think...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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Analyst/Coordinator

Everybody is asking for automation with scheduling. Scheduling clinicians is a different animal....

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

For home health and hospice work, we have Android tablets, but for our staff, we have iPhone user...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The system works. But it limits what we can use. It limits the devices. We have to stick with...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The last thing we implemented was a regulatory change, and it was fine. We haven't been implementing...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

I think that Homecare Homebase is going to get better in the future. They have some things on their...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

In recent years, Homecare Homebase has focused a lot of their releases and updates on personal care....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Homecare Homebase was not built with IT or EHR best practices in mind. The code base is broken, and...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

It is becoming very apparent to us as a large organization that the Homecare Homebase system can’t...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Our databases are very large, and Homecare Homebase has data for us that goes back a long time....

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

The support people's ability to solve problems in a timely manner and communicate has improved. It...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Homecare Homebase could have done a better job with our implementation. We would have liked the...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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Director

From a management standpoint, the vendor is excellent at follow-up, reports, tracking, and...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Director

There are definitely some tweaks that we still need to keep doing with the system. When we started...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Homecare Homebase is pretty user friendly for end users, and it is a good system for driving...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

When there are updates or upgrades, Homecare Homebase could improve their communication so that we...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

The system's reporting aspects have gone well. The system's back end is robust, and it has...

Comment Tone Neutral
Pillars Product
Evaluation Unrated

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CIO

There are no plans that I know of to move away from Homecare Homebase's solution. Things have been...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CIO

Some of the more tangible outcomes are with the surrounding products that we are putting with...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Homecare Homebase is able to integrate somewhat. The vendor does keep their finger on the pulse of...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

I would say that, by and large, Homecare Homebase actually meets our needs. Homecare Homebase’s...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I think the field version of PointCare is simpler to use for the field staff. It is much easier to...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

I think the workflow in Homecare Homebase could be drastically cut down to make it faster and...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We wouldn't buy Homecare Homebase again because of its complexity. The vendor does a great job of...

Comment Tone Positive
Pillars Culture, Loyalty
Evaluation Unrated

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Manager

As a pretty small agency with a census that isn't big, we pay a lot of money for the continued...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Manager

Most of the financial piece of Homecare Homebase's solution is functional. We are okay to continue...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Homecare Homebase keeps us up-to-date on new processes and items and shows us how to work in the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The system is very customizable. It is great for company-wide reports, and that makes it...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

If clinicians and admins do their parts correctly, the system is extremely compliant. If they don't,...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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