Homecare Homebase (Home Health) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
Homecare Homebase is for Android only, so we have to be on Android. Also, the system is not browser...
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Relationship, Product, Value
For home health, Homecare Homebase is at the top of their game compared to others.
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Relationship
Homecare Homebase closes tickets because they provide a solution, but that is without our agreement...
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Product
I think that Homecare Homebase has the ability to put more AI and predictive analytics for our...
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Product, Value
In Homecare Homebase, I really like the flexibility we have in changing our visit notes. We have...
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Relationship
I have not had such positive comments about Homecare Homebase's customer service in the past, but...
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Relationship, Operations
We have a Homecare Homebase account manager who we have regular calls with, and we also have calls...
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Relationship, Operations, Product
Homecare Homebase is task oriented, so it keeps us compliant with the workflow task that it...
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Relationship
Homecare Homebase does not want to listen to the customer who knows the business, or at least they...
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Relationship, Product
From a regulatory standpoint, Homecare Homebase does a pretty good job of keeping things buttoned up...
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Relationship
Homecare Homebase utilizes AI when we put in tickets via the web. Some of those tickets are getting...
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Loyalty, Relationship
With the upgrade challenges and all the other things that we have run into, Homecare Homebase is...
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Relationship, Operations
Homecare Homebase comes to our user group meetings that the customers have started on their own. The...
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Loyalty
We would like to see something done with palliative care. Homecare Homebase has partnered with a...
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Loyalty, Relationship, Product
Our satisfaction with Homecare Homebase is on the decline. We recently had extended downtime after...
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Relationship
Homecare Homebase has a process for us to resolve issues, but they have a whole bunch of unresolved...
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Value
Homecare Homebase charges us for every little thing. Everything that they do costs money. Every...
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Operations
Upgrades for the EHR used to be better, and Homecare Homebase used to be a lot more thorough about...
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Operations, Value
The issue with training from Homecare Homebase is the cost. Training should be freely available to...
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Loyalty, Product
Developing new technology is where Homecare Homebase is losing people. They have not kept up with...
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Product
We need to use both the back-office products and the mobile devices in order to effectively manage a...
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Product
I like the compliance features within the EHR. It doesn't allow us to do things outside of orders,...
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Culture, Product
The EHR is cumbersome in nature, and we have had issues with the patient-specific care plans. The...
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Loyalty, Product
Homecare Homebase's system has limitations regarding mobile devices. Staff members have to sync...
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Value
Homecare Homebase is fine when it comes to avoiding charging for every little thing. Things are...
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Loyalty, Relationship, Product
I hear a lot of great things about the system from our end users. Of course, they much prefer the...
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Relationship
Our relationship is great with Homecare Homebase. They invest in making sure we don't just call the...
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Product
The workflow in Homecare Homebase is definitely the solution's biggest strength because it gives us...
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Product
I really think the end users are the problem. I think Homecare Homebase is pretty easy, but the end...
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Relationship
Homecare Homebase’s support is really good. What is great about their support is that I have called...
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Culture, Value
I have complaints about Homecare Homebase’s billing department. They are very unclear. They do...
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Culture, Loyalty
Homecare Homebase does not keep all of their promises, but I would say they keep most of them. In...
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Product
Homecare Homebase could improve the scheduling console and the billing A/R department. It seems like...
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Operations
I wish Homecare Homebase gave more free training. It is hard to make changes if we don't have...
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Loyalty, Operations
Way back when we implemented Homecare Homebase's system, it was a little more costly than a couple...
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Product
The financial reporting in Homecare Homebase's system isn’t very robust. The vendor could improve...
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Operations
I think Homecare Homebase could have more webinars that discuss best practices or update their...
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Relationship
I don't feel that we hear from the executives above the base level. We deal with our system...
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Product
There is a lot in terms of scheduling, but that can kind of be a double-edged sword because it can...
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Culture, Operations
When Homecare Homebase pitched this solution, they basically said we could train somebody to do...
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Operations, Product
If we work in IT or part of our role involves training or dealing with problems, we can just be...
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Relationship, Product
The thing that vexes customers to a large degree is when the vendor codes part of the software...
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Relationship, Value
We have had many things set up incorrectly with Homecare Homebase, and that has cost us a...
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Product
I think Homecare Homebase is very versatile and powerful. Also, the mobile software is more...
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Value
There are definitely a lot of challenges with Homecare Homebase’s reports. When we drill down to the...
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Loyalty, Product
On a tablet and a smartphone, the screen is okay. It fits, but a lot of times, the verbiage is so...
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Operations
Training is difficult. The vendor does releases five times a year, and the process is almost funny,...
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Relationship
When we have releases, upgrades, or any kind of overall issues, the vendor is not responsive. We...
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Product
When it comes to integrations, some processes and financial outcomes are not easy for us to have...
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Product
The positive thing about the new Smart Scheduling tool in Homecare Homebase has been the time-saving...
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Product
Using Homecare Homebase on mobile devices is one of the areas that probably has the most frustrating...
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Operations, Value
We paid for support from Homecare Homebase for the implementation of a feature. Some costs were...
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Operations, Product
When we start to train new hires and get staff involved in different processes, it is a challenge to...
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Product
I know that my staff runs a lot of their own reports off to the side to try to confirm what we see...
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Relationship, Operations
Right now, we are waiting to do some things that have been taking quite a while. I have been waiting...
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Product
To improve how well optimized the system is for mobile devices, it would be nice if the system could...
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Relationship, Product
Having multiple service lines with Homecare Homebase is always somewhat challenging, but we are very...
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Relationship
Homecare Homebase's support is pretty good. The vendor provides a lot of written documentation to...
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Product
The reporting in Homecare Homebase's system is definitely an issue. There are a lot of challenges...
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Operations
The training for Homecare Homebase's system is difficult. When they put out their training manual, I...
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Relationship
We have a couple of really direct, phenomenal team members from Homecare Homebase. If it weren’t for...
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Product
Homecare Homebase's system is very out of date. Their field version is very out of date....
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Value
Homecare Homebase very rarely keeps development timelines. They do when it comes to some of the...
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Loyalty, Product
With the Homecare Homebase phone application, if the screen is okay, things fit, but the verbiage is...
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Product
Homecare Homebase’s optimization for mobile devices is satisfactory for people with Android devices,...
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Operations
Short of rollouts, there isn't a ton of ongoing education from Homecare Homebase. If we could create...
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Relationship
What we have learned over the years with Homecare Homebase is that we could have had a little more...
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Product
We use tablets with Homecare Homebase's system, and they are excellent. The system is user friendly...
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Value
The rate compression and inflation have really hit home health hard. The sustainability is really...
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Relationship
I feel really good about the conversations I am having with Homecare Homebase. I feel like I have a...
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Relationship, Product
As far as keeping all their promises, the developmental timelines are never what Homecare Homebase...
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Loyalty, Relationship, Product
Homecare Homebase is supposedly building a new platform, but they don't seem to be putting any focus...
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Product, Value
With the reporting and financial parts of Homecare Homebase as a whole, it is not an easy drill down...
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Operations
The implementation went pretty well; it got us going, but Homecare Homebase could have a bit more...
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Value
Homecare Homebase does not avoid charging us. I would love to have their care plans and pathways,...
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Product
The integration is sad. Homecare Homebase doesn't interoperate with our hospital system’s EHR at all...
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Operations
I would buy Homecare Homebase again because I have worked on several different types of products,...
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Relationship
Homecare Homebase communicates pretty well. Sometimes I hear from my coworkers that the system is...
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Operations
I hate to put the blame on Homecare Homebase because when we put garbage in, garbage comes out, but...
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Product
There are definitely some improvements that could be made to Homecare Homebase. The clinicians’...
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Relationship, Product
I am not an end user, but I hear that Homecare Homebase is a lot better than our old product and...
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Relationship
We don't have a lot of interaction with the vendor's executive-level stuff anymore since we have...
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Relationship
Homecare Homebase communicates well overall. If there is a problem or if they have updates coming...
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Product
Sometimes different things will come up within the product, and we will ask about them. We can't...
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Product
In terms of reporting in the software itself, there is one report that I have asked for an...
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Relationship, Product
The vendor is very quick to respond if there are any issues. Homecare Homebase is an easy...
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Operations, Product
We are very happy with the EHR, but we wish it were a little more user friendly in terms of being...
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Value
The vendor avoids charging for every little thing, but they are expensive to begin with.
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Loyalty, Product
There are some portions of the product that could be a little more robust for end users,...
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Relationship
There are always some bugs and stuff with new releases, but the vendor does work to resolve them...
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Value
Homecare Homebase’s capabilities are beyond our desires, at this point. In recent years, Homecare...
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Product
It is very easy to bill in Homecare Homebase. That functionality is very good. When there is an...
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Loyalty, Value
I don't care for the fact that we have to use Samsung tablets for the Homecare Homebase system. I am...
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Relationship
With Homecare Homebase’s customer support, if I get specific people on the phone, I know I am going...
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Product
We have had multiple complaints about the system's slowness. We got an incomplete resolution with...
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Relationship, Operations, Product
Whenever we have an upgrade from Homecare Homebase, we always have problems the next day. The vendor...
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Operations, Product
The modules in the Homecare Homebase system are helpful in onboarding people, and the program itself...
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Value
Every time we call about something, Homecare Homebase says that thing is an enhancement they can...
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Loyalty
The Homecare Homebase system is a really good program clinically but not financially. We looked at...
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Product
The Homecare Homebase system is always available, and that is the number-one most important thing....
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Product
I would like to see the EHR become a little more modern. It feels old to the user base, so that...
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Value
The Homecare Homebase system is a very expensive product not only to implement but also to carry on...
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Relationship
Homecare Homebase has tremendously improved their response time. They have created a new portal for...
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Loyalty, Product
Everything in Homecare Homebase is a little too difficult. It is not intuitive software, and there...
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Relationship, Operations
The upgrades are quite common, and that is a good thing. Homecare Homebase tries to make sure the...
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Value
The financial reports in Homecare Homebase are very basic. The vendor does have quite a few other...
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Loyalty, Product
The financial side of Homecare Homebase isn't as robust yet as another EHR we use. We are still...
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Relationship
To get in touch with Homecare Homebase’s IT people, we have to be one of a certain number of pro...
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Relationship
Homecare Homebase provides regular meetings where they align our goals with what we can get out of...
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Product
From a data perspective, I like Homecare Homebase. I have learned that there are a lot of hard stops...
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Loyalty
Homecare Homebase’s mobile platform is outdated. Now they are in the process of creating a new one,...
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Loyalty, Operations
The selling point for Homecare Homebase was that it was going to be easier to onboard staff coming...
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Relationship
Homecare Homebase’s support team is terrible. If they have a known issue in the system but don't...
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Relationship, Product
Homecare Homebase is built with guide rails that enforce regulatory compliance, so our staff can't...
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Product
Homecare Homebase needs to do some work on their system's financial module altogether. The billing,...
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Product
I would like to see so much improved on Homecare Homebase’s financial side. There is so much...
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Product, Value
With Homecare Homebase, we are able to bill our claims, post payments, and get paid. The system has...
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Loyalty, Product
Homecare Homebase is making changes. If this new clinical module that Homecare Homebase is coming...
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Relationship, Value
Homecare Homebase’s support team is just awful. We can't get support on stuff. If we need an easy...
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Culture, Loyalty
From the Homecare Homebase financial side, I would have made them be more detailed in their demos...
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Product
My only big wish for Homecare Homebase is optimization. We definitely have some missing...
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Loyalty, Relationship, Product
Homecare Homebase definitely has areas that help us, but those only help when they are set up in the...
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Operations
When our organization originally got training, it was during the COVID-19 pandemic, and not everyone...
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Relationship
It is hard to get answers from Homecare Homebase in a timely manner when we have a problem. It is...
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Relationship, Product
I haven't seen any new technology for Homecare Homebase's system. The system has been the same since...
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Product, Value
The system's reports usually don't have the information that we need. We make our internal reports...
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Operations
We have to pay for some of the training from the vendor depending on what it is. I haven't received...
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Relationship
Homecare Homebase's support people will answer the phone and take our calls. They try their best,...
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Operations
Once users get the hang of the Homecare Homebase platform, they like the simplicity of the program,...
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Relationship
The vendor’s support is excellent. If anything is not going correctly, Homecare Homebase is on top...
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Product
There are a couple of things the vendor might think about integrating into the system, but I love...
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Value
Homecare Homebase works hard on avoiding charging us for every little thing. I see Homecare Homebase...
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Loyalty, Product
We had a solution that ended up being a total disaster when it came to integration.
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Loyalty, Product
The upgrades from Homecare Homebase have too many glitches, but the vendor is working on fixing...
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Relationship
I’m not saying that the problems we have are solved, but Homecare Homebase is on top of things, so...
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Value
Some things in Homecare Homebase get so expensive.
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Product
I like the way that the workflows run in Homecare Homebase and that we can fine-tune things the way...
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Loyalty
I am getting feedback from our clinicians that they are having issues with using tablets, but...
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Product
Home Health EHR is a good platform. I like the dashboards, analytics, and real-time reporting.
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Culture, Value
Homecare Homebase charges for every little thing. They are adding a fee for their analytics...
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Product
We have had some issues with the product. The biggest example of those issues has to do with...
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Relationship
We had some interoperability issues with the system's interface with another product, but the vendor...
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Operations
The last implementation we did with the vendor was very backward and wonky.
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Relationship, Operations
We have some team members who are pretty tech savvy, so those team members haven't had too many...
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Culture, Value
We were very surprised to find out that we were charged a dollar per referral on top of the system's...
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Loyalty, Relationship, Product
The mobile app is not perfect, but the vendor is making great progress, especially in the personal...
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Relationship, Product
I would recommend the product because it is the best home health and hospice EHR out there, even...
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Operations
We have to pay for ongoing training, and the training is substandard. The system is overwhelming and...
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Product
Homecare Homebase has a financial platform called HCHB Analytics, and we use it to measure clinical...
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Product
The way the Homecare Homebase system is built very much protects our clinicians. So many items can...
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Relationship, Product
It is really hard to get enhancements that the vendor doesn't have on their road map, but Homecare...
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Relationship
I would 100% buy the Homecare Homebase EHR again. Part of why is just comfort; it is what I have...
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Loyalty, Product
The Homecare Homebase EHR has been a challenge for the field clinicians, and if they have different...
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Relationship, Product
There are some areas that Homecare Homebase is really good at, and there are some other areas where...
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Loyalty, Relationship, Product
I haven’t worked with any supporting application that hasn’t had issues occasionally, and Homecare...
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Relationship
Sometimes we have to push a little with Homecare Homebase to get support if something is more urgent...
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Relationship
Sometimes, it can be hard to get ahold of the people at Homecare Homebase that we need to reach....
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Product
We would like Homecare Homebase to make episode realignment easier and give us more report freedom....
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Relationship
Homecare Homebase has been great with release notes. Our system admin goes over rollouts of new...
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Loyalty, Relationship
Homecare Homebase is making improvements and sharing a lot of information on the things they are...
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Product
For the average user, Home Health EHR is intuitive, but some things are in weird places and can be...
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Product
Homecare Homebase updates the system themselves, so we can’t be lagging behind the most recent version....
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Loyalty
I feel like Homecare Homebase has the most rounded application that I have supported in terms of...
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Operations
Our initial go-live for the system wasn't great. We didn't get a lot of training when we went live...
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Product
If a user does something wrong in the system, then it is tough to fix that. The system's workflow is...
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Relationship
Homecare Homebase is always coming up with ideas for the future, and they do a good job of providing...
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Relationship
Sometimes, when we reach out to Homecare Homebase with questions or for assistance, it can take a...
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Operations, Product
I have found the system to be easy to use, but I know that it can be difficult for people who are...
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Product
I really like the system. It is heavily compliant, and that is great. Its workflows keep everyone...
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Product
We have had some trouble getting information from the system. We have to run two different reports,...
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Culture, Value
When we went with Homecare Homebase to do the authorization piece of their financials, the prices...
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Operations
For the most part, the system's upgrades go smoothly, and Homecare Homebase does a good job of...
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Relationship
The vendor's support is a lot better than it used to be. I have no problem with getting...
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Loyalty, Product
We have a general inpatient unit for hospice, and the documentation in the system isn't really...
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Operations, Product
I like Homecare Homebase's home health product a little more than the hospice product as far as the...
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Product
Our team would like better clinical tools in Homecare Homebase's system. Having those tools might...
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Loyalty
Homecare Homebase's system is one of the more expensive home health EMRs. The entire system is very...
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Loyalty, Product, Value
Right now, we can only use the system on an Android tablet. Homecare Homebase doesn't necessarily...
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Product
There are many manual steps in the system due to the way it is designed. I always compare the...
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Relationship
The vendor's support is good. It wasn't always like that. It took a while for the vendor to fix...
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Operations
Homecare Homebase has too many forms. They need a road map and a better interface for training...
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Product
The product’s functionality is great. It performs extremely well. The interfaces are exactly how...
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Relationship
Homecare Homebase constantly asks us about our integration strategy and wants to be a part of it.
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Relationship, Product
Homecare Homebase is outstanding in terms of being ahead of the curve when it comes to regulatory...
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Relationship
Homecare Homebase has a phone number we can call, and then they have an interface we can log in to...
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Relationship
There is a dedicated team of Homecare Homebase representatives, and each one has a specific...
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Relationship, Product
Homecare Homebase is a great software both in the back office and in the field with mobile...
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Culture
The salespeople from Homecare Homebase promised things that they never could deliver on. We are...
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Relationship, Operations, Product
Homecare Homebase does beta testing for all of their updates, and they find potential problems...
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Product
The back office can't be run on iOS or Android OS; it has to be run on Windows or maybe even Linux....
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Culture, Operations, Value
With the log shipping with Homecare Homebase, there is always an initial implementation fee,...
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Relationship, Product
Overall, Homecare Homebase is good software, and the vendor keeps up with regulatory issues. The...
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Value
Homecare Homebase charges for every interface and add-on module. We start racking up costs when they...
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Relationship, Product
Generally speaking, I would like Homecare Homebase to play nicer and quicker with others. Sometimes...
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Relationship, Product, Value
Homecare Homebase does a great job of driving tangible outcomes. We have been using the product for...
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Culture
We are still not really thrilled with the way the sales process and the implementation process went...
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Operations
Homecare Homebase could improve their training by having people on staff who know the product. They...
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Loyalty
A lot of what Homecare Homebase works on bringing to market on the financial side is stuff that they...
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Relationship
Homecare Homebase’s support is awful on the finance side. If we have problems, they are put into a...
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Relationship
Homecare Homebase is good at communicating. If there is an issue, the vendor is great at...
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Relationship, Product
There are a couple of things we would like to see Homecare Homebase improve on. We want claims...
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Product
The product is driving outcomes. It is extremely accurate at tracking or calculating revenue. The...
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Value
The system and the pricing for the system are really built for super large agencies, and we are not...
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Value
I would not buy Homecare Homebase again. It is really expensive, and there are tons of charges. The...
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Relationship
Homecare Homebase's support is good and bad. When we have a problem, our IT department connects with...
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Relationship
Homecare Homebase does not deliver the expected functionality. Our pleas fall on deaf ears because...
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Relationship, Product
The analytics and reports in the system come short of supporting our operation. If we have a report...
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Product
Some things are good with the product, but things could be better overall. The system needs to be a...
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Loyalty, Product
Our main need with a palliative EHR is the Part B billing functionality with multiple rate sets. We...
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Product
We don't hear a ton of frustration from clinicians specific to Homecare Homebase, such as issues...
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Loyalty
Homecare Homebase has a road map in place, but it is more of a three-year to five-year strategy. We...
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Culture, Value
With Homecare Homebase, there have some cases where we have been able to negotiate no charge with...
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Loyalty
Homecare Homebase has laid out their Firebase API strategy. They are more focused on outbound data...
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Operations
The vendor does a good job with implementations. They are very organized. The vendor's...
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Value
Because of some state regulations, we get extra charges from the vendor for the setup and follow-up...
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Relationship
In Homecare Homebase, if we get stuck somewhere, there is nothing on the tablet that helps us to try...
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Relationship
Homecare Homebase's support people work well because they are out in the field with the patients.
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Relationship, Operations
We have regular meetings with Homecare Homebase on what the updates are and everything. The vendor...
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Relationship
Homecare Homebase seems to have a lot of turnover. Since I have been here, we have had several...
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Product
Homecare Homebase isn't a very user friendly program. It could be much more user friendly. That is...
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Culture, Relationship, Value
The vendor is exceptionally good at keeping their promises. They have a culture in the company of...
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Product
The EHR's financial reporting is good enough to accomplish our goals, and it works close enough to...
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Product
Overall, things are going well with Homecare Homebase. It is the best solution on the market. One...
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Product, Value
Despite the product being not very user friendly, expensive, and hard to implement, it is better...
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Relationship
There is no phone support from Homecare Homebase. We have to call in a request, and then it has to...
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Relationship
We supposedly have an IT support person at Homecare Homebase. If we put in tickets and don't get...
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Product
Homecare Homebase has a lot of good reports but we don't have enough time to go through all of the...
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Operations, Value
Homecare Homebase has training, but there is a price attached to everything. I don't know how much...
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Product
There are still a lot of things we are unable to do in Homecare Homebase. We put in a lot of...
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Relationship
Homecare Homebase saves us from being unable to schedule a visit if there is no author, payer, or...
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Culture, Product, Value
Someone almost needs to be a lawyer to go through and change the rates in the system. I hate when I...
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Value
We use Homecare Homebase extensively in a mobile setting across our enterprise. The product isn't...
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Product
One of Homecare Homebase's biggest opportunities for improvement is to provide more flexibility from...
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