Homecare Homebase (Home Health) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship, Product
I don't think that a lot of the vendor's focus is on what it should be right now. I wish that Care...
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Value
We have a lot of interfaces in the home health area that we use to get things done. Our star ratings...
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Loyalty, Product
The biggest thing that could be improved is that PointCare isn't very user friendly or intuitive....
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Culture
In any implementation we do with Homecare Homebase, we have a lot of conversation before, and then...
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Relationship, Product
Every single time there is a release from Homecare Homebase, we find bugs, and something happens...
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Relationship
Homecare Homebase’s support is terrible; it could be greatly improved. They have very few people who...
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Relationship
We can pay our employees, bill our claims, and do what we have to to run our business using Homecare...
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Relationship
Homecare Homebase has had an initiative for a new clinical module called CarePlus for quite some...
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Operations
We had a very bad experience with Homecare Homebase's training. When the vendor originally came...
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Value
Homecare Homebase likes to charge. They will charge piecemeal for anything they possibly can. The...
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Operations, Product
Homecare Homebase's system is outdated technology. It has an older user interface that isn't as...
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Product
Homecare Homebase is a widely-used EHR, so when we are hiring new staff members, it is easy to...
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Loyalty, Product
We are always looking for efficiency improvements and ways to have less required documentation for...
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Culture, Value
A lot of the partners at Homecare Homebase promote things that can enhance the way we do business,...
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Loyalty, Relationship
Based upon some conferences that we have attended, there is room for Homecare Homebase to look more...
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Relationship
There are sometimes things that Homecare Homebase cannot do because we have unique circumstances at...
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Value
There is always a cost attached to everything that we ask for. There are very few things that don’t...
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Relationship
Homecare Homebase used to have a rapid turnover in staff, but there seems to be stable staffing at...
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Loyalty, Product
We have no plans to ever change from Homecare Homebase. I have used other products in the past, and...
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Value
I think Homecare Homebase absolutely avoids charging for every little thing. Some people want to say...
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Loyalty, Relationship
Homecare Homebase is very innovative. Homecare Homebase is very forward-thinking. They are always...
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Relationship
We can call Homecare Homebase for support. We have a designated customer support person, and they...
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Loyalty
Homecare Homebase has a new product in development that they will be rolling out. That is going to...
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Value
Since we started using Homecare Homebase, our efficiency has improved. The quality score has been...
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Relationship
Homecare Homebase’s support is usually really good. If we have support tickets and stuff like that,...
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Product, Value
Homecare Homebase's solution is very user-friendly. There are not a lot of steps to get to one...
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Loyalty, Operations
Homecare Homebase does a lot of training. We have a support group, and depending on what is coming...
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Product
There are a couple of things that I would like to add to Homecare Homebase's system, like the...
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Culture
We use the vendor's smart scheduling functionality in the solution, and it has a complex algorithm...
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Operations
Homecare Homebase did all the training for scheduling. I don't know how effective it was, but they...
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Product
To a certain extent, Homecare Homebase is customizable. We are able to have people on our end adjust...
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Operations
For the go-live process, Homecare Homebase was pretty aligned with us. They were there every step of...
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Relationship
Homecare Homebase will at least send out notices when they know that there is an issue. They also...
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Product
Homecare Homebase is just so tedious. There are so many boxes that we have to click, and there is a...
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Relationship
Homecare Homebase’s support is mostly web based. Trying to get help from Homecare Homebase's support...
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Culture, Loyalty, Relationship
Our relationship with the vendor is not good. Homecare Homebase wants to say that they are a partner...
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Relationship, Operations
I wish we knew what HOPE was going to do. We have some regulatory changes coming up, and there have...
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Product
There are some parts of the product that are really clunky and unintuitive to move through. The...
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Relationship
Homecare Homebase is a little more accessible than what we have seen in previous years, but we don't...
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Culture, Relationship
When it comes down to the releases that Homecare Homebase puts out and to their QA processes, things...
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Value
Hospital-based organizations have to have interfaces, no matter what size they are. They need...
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Relationship
What the vendor has been doing that has been really good is that they have been making more of the...
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Product
There are some issues with payers. I don't know all the details, but sometimes we need secondary...
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Loyalty
We are looking at modern pieces of software. That is what we use KLAS reports for. We are looking at...
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Product
Homecare Homebase is very strong on compliance and mobile device management security. While the...
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Relationship
We have experienced outages that don't seem consistent with the level of service that the vendor has...
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Operations
Homecare Homebase can improve specifically on the upgrade portion with everything from communication...
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Relationship
Homecare Homebase could improve their support with the consistency, quality of answers, and speed of...
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Relationship
Homecare Homebase uses ServiceNow's system for their support. They coordinate and have a regular...
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Loyalty, Product
Homecare Homebase is a gold standard right now. The system is quite stable and works, and the vendor...
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Operations
Homecare Homebase was very good at the implementation. The implementation person we had was very...
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Relationship, Product
Homecare Homebase develops new technologies, but none of them is on our list of needs. Normal...
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Relationship, Product
One of the drawbacks of Homecare Homebase is that they don’t have any automated reporting, so I...
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Relationship
The people at Homecare Homebase who answer the phone or address tickets initially are really pretty...
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Value
Homecare Homebase is the leader in the industry; I have worked with a couple of other products for...
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Value
Homecare Homebase doesn’t avoid charging for every little thing. With any new product that they...
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Operations
We pay extra for the vendor's training modules, but Homecare Homebase doesn’t really provide ongoing...
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Loyalty, Relationship, Product
There are only a few areas that are not working well in Homecare Homebase, but the vendor is working...
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Relationship, Value
The support from Homecare Homebase is hit or miss. If the tier-one support people can fix an issue,...
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Loyalty, Product, Value
I personally would not buy this solution again. It just requires too many people in the back office...
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Relationship, Operations
The Homecare Homebase representatives that are assigned to us to support our training could be...
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Operations
The entire Homecare Homebase EHR is not intuitive. It is hard to learn. We can't learn it...
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Relationship
Homecare Homebase has made a lot of improvements to their support. Homecare Homebase is pretty...
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Value
Homecare Homebase’s charges are a little bit of a concern. They are on the more expensive side for...
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Relationship, Product
Generally speaking, Homecare Homebase provides good updates. Those updates aren't necessarily the...
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Loyalty
We were previously on another vendor's product. That was sunset, so we had to pick a new EMR. Some...
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Relationship
When there are issues, Homecare Homebase's communication is very intermittent. A few hours will go...
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Loyalty, Product
When we have patients who receive infusion therapies, we have to create a workaround with Homecare...
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Culture, Value
With Homecare Homebase, everything is an additional charge. We paid for a subscription from another...
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Loyalty
Our organization is getting ready to go live with another solution that does home health, so we...
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Value
Homecare Homebase shows us new things they bring out and how they work, but there is an additional...
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Operations, Value
There are always opportunities for ongoing training with Homecare Homebase, but there is a price tag....
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Operations
We have been going through the process of redoing some things in Homecare Homebase that were done in...
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Product
We only have a few integrations with Homecare Homebase. It has an interface with our telehealth...
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Relationship, Value
Homecare Homebase keeps on top of our regulations a lot better than the last system we had. They...
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Relationship, Product
For quite some time, we had a huge issue with slowness in the solution. Our leaders had to talk to...
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Operations, Product
Homecare Homebase has become a little more reliable and a little more accurate with their upgrades....
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Relationship
Homecare Homebase’s support team has improved. They have been able to resolve some of our issues a...
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Relationship
Homecare Homebase is more reactive than proactive. When something happens, they put something in...
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Product
Homecare Homebase's system is all I know. We have been using it for many years, and I think it is...
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Relationship
I would like to see the vendor resolve problems more quickly. I think that better communication...
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Relationship, Product
Homecare Homebase stays up-to-date with regulatory issues. I don't have to worry about anything...
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Value
I wish the add-ons for Homecare Homebase weren't so expensive. The vendor charges for every little...
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Product
The system is a solid point-and-click system. It is easy to navigate, and everything in it is right...
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Loyalty, Relationship
We are looking for more openness from Homecare Homebase to be able to take a lot of our feedback...
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Loyalty
There was a point a few years ago where we were looking at going to another vendor, but we decided...
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Value
There are some things that we just avoid buying, but we get a huge discount from Homecare Homebase a...
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Loyalty, Relationship
Homecare Homebase is trying to be more involved, but my executive leadership has been a little bit...
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Relationship, Product
Homecare Homebase has a couple of proprietary APIs at this point, and our payroll and employee...
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Culture, Value
We do have very fair pricing when it comes to licensing and things like that. That said, licensing...
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Relationship, Product
What has allowed Homecare Homebase to get where they are is their ability to support transactions...
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Loyalty, Product
The solution is serving our day-to-day workflow needs right now, but if Homecare Homebase doesn't...
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Loyalty
We are currently evaluating the Homecare Homebase EHR. Evaluating just means we want to know what is...
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Loyalty, Product
I don't need much on the home health side of Homecare Homebase's system. I'm not so worried about...
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Operations
Homecare Homebase is doing a great job right now on their implementations.
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Value
Homecare Homebase is a superior solution that is worth the extra cost that comes with it.
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Loyalty, Relationship
Homecare Homebase does a good job at the vendor executive level, but they have also recently had...
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Relationship, Operations
Homecare Homebase is not the only tech vendor I work with that misses timelines from time to time....
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Culture, Product
Homecare Homebase has been more than a bit behind the ball with keeping the platform modern,...
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Culture, Value
I am challenged with the Homecare Homebase pricing model. It is per user with every interface we...
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Product, Value
With the AI solutions I am doing and the other things I do in the skilled home health world, we have...
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Loyalty, Relationship
Homecare Homebase has gone through a big turnover in their senior leadership in the last 90 days...
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Relationship
The support from Homecare Homebase is improving, but it could be better. They have what we call the...
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Value
When there are upgrades for Homecare Homebase, we end up having to pay for them. The vendor presents...
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Loyalty, Relationship
Homecare Homebase used to have a customer experience portal where customers could put in new ideas,...
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Product
Homecare Homebase has a very good workflow and regulatory tool. It is a pretty simple product to...
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Loyalty, Product
The challenge that I have with Homecare Homebase is that it doesn't have a lot of interoperability....
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Product
Homecare Homebase needs to upgrade the solution's user interface. It is antiquated, and that is the...
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Relationship
Homecare Homebase does a decent job of being proactive. They usually get communication out there....
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Relationship, Value
Homecare Homebase's strong point is homecare. Homecare Homebase does well in terms of driving...
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Culture, Value
I don't feel like Homecare Homebase is keeping up with the changes that are out there. The vendor...
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Product
The solution can't delete large portions of data that are past retention, so even if our retention...
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Product
Homecare Homebase's solution works as an EHR, and for charting, it is probably pretty great. It is...
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Product
There are times in Homecare Homebase's solution when it is not clear how to get something we need...
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Relationship
Homecare Homebase keeps their system very current, and we see a lot of assistance when we go live...
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Loyalty, Product
The vendor is saying that they are going to try to get the charting system to be universal for both...
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Relationship, Operations
A few years ago, we had really good assistance at Homecare Homebase, but they switched that out. The...
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Relationship, Product
Homecare Homebase stays on top of the changes in regulations and makes the changes that are needed...
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Value
Homecare Homebase will charge us for everything that they are doing. They charge for anything extra...
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Product
The thing with Homecare Homebase is that it is one of the best solutions when it comes to...
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Relationship
Homecare Homebase is very, very proactive. They have also been very good about delivering new...
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Relationship
It just seems like sometimes Homecare Homebase doesn't understand what we are looking for, so it...
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Relationship, Product
If we get involved with acquisitions or joint ventures and want to convert data from another client...
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Relationship
Homecare Homebase is not great, but there is no alternative right now for an organization of our...
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Relationship, Value
Homecare Homebase intends to keep their promises, but they don't understand their own requirements,...
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Relationship
There is one person at Homecare Homebase who is just amazing. They are phenomenal, and we would be...
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Loyalty, Product
Homecare Homebase is pretty painful for clinicians to use on their mobile devices. It is very...
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Loyalty, Product
Some of Homecare Homebase’s technologies are a bit dated and old. They did move to the cloud, and...
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Relationship, Product
Homecare Homebase's system gets the job done. It handles our billing and payments. Its upgrades seem...
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Loyalty, Relationship, Product
There are some things that we would like the system to do that it doesn't do. Homecare Homebase is a...
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Relationship
Sometimes, even with Homecare Homebase's own help desk, it takes a while to get to the real people...
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Product
Homecare Homebase could perform better from a speed standpoint because there are some reports that...
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Product
One thing about Homecare Homebase is that everybody is updated at the same time. We don't get a...
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Relationship, Product
We are finding that people all over the organization have frequently started having issues in...
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Relationship
Homecare Homebase's executives are involved. I can call or email them. But unfortunately, they have...
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Loyalty
Homecare Homebase is part of our long-term plans. Every home health and hospice organization...
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Product
Homecare Homebase's EHR has clinical reports, but a lot of the reporting takes quite a bit of time...
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Loyalty, Value
In terms of being optimized for mobile devices, Homecare Homebase's system rates in the middle of...
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Product
Homecare Homebase is for Android only, so we have to be on Android. Also, the system is not browser...
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Relationship, Product, Value
For home health, Homecare Homebase is at the top of their game compared to others.
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Relationship
Homecare Homebase closes tickets because they provide a solution, but that is without our agreement...
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Product
I think that Homecare Homebase has the ability to put more AI and predictive analytics for our...
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Product, Value
In Homecare Homebase, I really like the flexibility we have in changing our visit notes. We have...
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Relationship
I have not had such positive comments about Homecare Homebase's customer service in the past, but...
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Relationship, Operations
We have a Homecare Homebase account manager who we have regular calls with, and we also have calls...
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Relationship, Operations, Product
Homecare Homebase is task oriented, so it keeps us compliant with the workflow task that it...
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Relationship
Homecare Homebase does not want to listen to the customer who knows the business, or at least they...
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Relationship, Product
From a regulatory standpoint, Homecare Homebase does a pretty good job of keeping things buttoned up...
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Relationship
Homecare Homebase utilizes AI when we put in tickets via the web. Some of those tickets are getting...
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Loyalty, Relationship
With the upgrade challenges and all the other things that we have run into, Homecare Homebase is...
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Relationship, Operations
Homecare Homebase comes to our user group meetings that the customers have started on their own. The...
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Loyalty
We would like to see something done with palliative care. Homecare Homebase has partnered with a...
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Loyalty, Relationship, Product
Our satisfaction with Homecare Homebase is on the decline. We recently had extended downtime after...
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Relationship
Homecare Homebase has a process for us to resolve issues, but they have a whole bunch of unresolved...
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Value
Homecare Homebase charges us for every little thing. Everything that they do costs money. Every...
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Operations
Upgrades for the EHR used to be better, and Homecare Homebase used to be a lot more thorough about...
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Operations, Value
The issue with training from Homecare Homebase is the cost. Training should be freely available to...
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Loyalty, Product
Developing new technology is where Homecare Homebase is losing people. They have not kept up with...
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Product
We need to use both the back-office products and the mobile devices in order to effectively manage a...
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Product
I like the compliance features within the EHR. It doesn't allow us to do things outside of orders,...
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Culture, Product
The EHR is cumbersome in nature, and we have had issues with the patient-specific care plans. The...
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Loyalty, Product
Homecare Homebase's system has limitations regarding mobile devices. Staff members have to sync...
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Value
Homecare Homebase is fine when it comes to avoiding charging for every little thing. Things are...
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Loyalty, Relationship, Product
I hear a lot of great things about the system from our end users. Of course, they much prefer the...
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Relationship
Our relationship is great with Homecare Homebase. They invest in making sure we don't just call the...
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Product
The workflow in Homecare Homebase is definitely the solution's biggest strength because it gives us...
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Product
I really think the end users are the problem. I think Homecare Homebase is pretty easy, but the end...
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Relationship
Homecare Homebase’s support is really good. What is great about their support is that I have called...
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Culture, Value
I have complaints about Homecare Homebase’s billing department. They are very unclear. They do...
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Culture, Loyalty
Homecare Homebase does not keep all of their promises, but I would say they keep most of them. In...
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Product
Homecare Homebase could improve the scheduling console and the billing A/R department. It seems like...
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Operations
I wish Homecare Homebase gave more free training. It is hard to make changes if we don't have...
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Loyalty, Operations
Way back when we implemented Homecare Homebase's system, it was a little more costly than a couple...
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Product
The financial reporting in Homecare Homebase's system isn’t very robust. The vendor could improve...
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Operations
I think Homecare Homebase could have more webinars that discuss best practices or update their...
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Relationship
I don't feel that we hear from the executives above the base level. We deal with our system...
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Product
There is a lot in terms of scheduling, but that can kind of be a double-edged sword because it can...
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Culture, Operations
When Homecare Homebase pitched this solution, they basically said we could train somebody to do...
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Operations, Product
If we work in IT or part of our role involves training or dealing with problems, we can just be...
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Relationship, Product
The thing that vexes customers to a large degree is when the vendor codes part of the software...
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Relationship, Value
We have had many things set up incorrectly with Homecare Homebase, and that has cost us a...
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Product
I think Homecare Homebase is very versatile and powerful. Also, the mobile software is more...
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Value
There are definitely a lot of challenges with Homecare Homebase’s reports. When we drill down to the...
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Loyalty, Product
On a tablet and a smartphone, the screen is okay. It fits, but a lot of times, the verbiage is so...
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Operations
Training is difficult. The vendor does releases five times a year, and the process is almost funny,...
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Relationship
When we have releases, upgrades, or any kind of overall issues, the vendor is not responsive. We...
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Product
When it comes to integrations, some processes and financial outcomes are not easy for us to have...
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Product
The positive thing about the new Smart Scheduling tool in Homecare Homebase has been the time-saving...
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Product
Using Homecare Homebase on mobile devices is one of the areas that probably has the most frustrating...
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Operations, Value
We paid for support from Homecare Homebase for the implementation of a feature. Some costs were...
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Operations, Product
When we start to train new hires and get staff involved in different processes, it is a challenge to...
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Product
I know that my staff runs a lot of their own reports off to the side to try to confirm what we see...
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Relationship, Operations
Right now, we are waiting to do some things that have been taking quite a while. I have been waiting...
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Product
To improve how well optimized the system is for mobile devices, it would be nice if the system could...
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Relationship, Product
Having multiple service lines with Homecare Homebase is always somewhat challenging, but we are very...
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Relationship
Homecare Homebase's support is pretty good. The vendor provides a lot of written documentation to...
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Product
The reporting in Homecare Homebase's system is definitely an issue. There are a lot of challenges...
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Operations
The training for Homecare Homebase's system is difficult. When they put out their training manual, I...
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Relationship
We have a couple of really direct, phenomenal team members from Homecare Homebase. If it weren’t for...
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Product
Homecare Homebase's system is very out of date. Their field version is very out of date....
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Value
Homecare Homebase very rarely keeps development timelines. They do when it comes to some of the...
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Loyalty, Product
With the Homecare Homebase phone application, if the screen is okay, things fit, but the verbiage is...
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Product
Homecare Homebase’s optimization for mobile devices is satisfactory for people with Android devices,...
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Operations
Short of rollouts, there isn't a ton of ongoing education from Homecare Homebase. If we could create...
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Relationship
What we have learned over the years with Homecare Homebase is that we could have had a little more...
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Product
We use tablets with Homecare Homebase's system, and they are excellent. The system is user friendly...
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Value
The rate compression and inflation have really hit home health hard. The sustainability is really...
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Relationship
I feel really good about the conversations I am having with Homecare Homebase. I feel like I have a...
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Relationship, Product
As far as keeping all their promises, the developmental timelines are never what Homecare Homebase...
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Loyalty, Relationship, Product
Homecare Homebase is supposedly building a new platform, but they don't seem to be putting any focus...
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Product, Value
With the reporting and financial parts of Homecare Homebase as a whole, it is not an easy drill down...
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