Homecare Homebase (Home Health) Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Loyalty
As Epic becomes more dominant in the home health and hospice market, we will potentially see a lot...
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Relationship
Homecare Homebase is getting the job done, but my likelihood of recommending Homecare Homebase...
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Operations, Product
Homecare Homebase's services are on a downward trajectory. The upgrades, the reliability, the...
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Relationship
Homecare Homebase has moved a lot of their support to more of an end-user type of driven support...
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Relationship
We have a few key contacts with Homecare Homebase, and they're constantly reaching out to us for...
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Product
There may be a few opportunities for some improvement on the clinical side of our documentation....
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Relationship, Operations
From the base implementation, Homecare Homebase has a good team that implements the EHR pretty well...
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Operations
Some of Homecare Homebase's training modules are very basic, and they probably could be a little...
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Value
We have interfaces set up with third-party vendors that go into Homecare Homebase, and when changes...
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Relationship, Product
Sometimes Homecare Homebase’s vision exceeds their grasp. I don't know what the timelines are...
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Relationship
I think Homecare Homebase wants to be a good partner. I don't know that they always succeed. I often...
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Product, Value
Homecare Homebase has some improvements related to AI. They just need to continue to advance that...
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Loyalty, Product, Value
Homecare Homebase continues to be one of the top EHR vendors available to our industry. So if I were...
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Relationship
We have a great partnership with Homecare Homebase. We have an incredible account executive who has...
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Value
Homecare Homebase is a costly EHR vendor, so they are a little on the higher end, but there is an...
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Product
When we receive a referral, the patient's name doesn't always match what their Medicare name is. If...
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Product
One frustrating thing for the interoperability between Homecare Homebase and Forcura, our patient...
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Relationship
As far as the partnership goes, I have a business partner from Homecare Homebase whom I meet with...
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Product
Homecare Homebase could improve from an intake perspective, because allergies go from episode to...
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Loyalty, Product
Homecare Homebase’s biggest strength is that I love the way the workflow is laid out. It goes from...
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Loyalty, Product
We want ambient listening for our clinicians in Homecare Homebase's solution home for documentation....
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Relationship, Product
Homecare Homebase does things that other EMR vendors don’t do. They ensure that our documentation is...
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Relationship
Homecare Homebase’s support team is responsive and knowledgeable. One of our higher-ups has...
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Product
The solution has not kept up with advancements in technology. The limitations at the point of care...
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Culture
A while ago, we received a generic email stating that our fees would increase for Homecare Homebase....
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Product
I like all of the data that Homecare Homebase's solution extracts and processes in an analytical...
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Operations
There was some additional training for Homecare Homebase's solution. The financial stuff requires a...
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Loyalty
We are moving away from Homecare Homebase so that we can have more solutions under one vendor. We...
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Operations
Homecare Homebase could improve the training by having it be multifaceted, so it has to be online...
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Product, Value
Homecare Homebase's solution has helped resolve workflow issues for us.
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Value
Homecare Homebase charges for everything. Every add-on, implementation, and interface comes with an...
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Operations
Some of Homecare Homebase's training, especially during onboarding, left a lot of follow-up...
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Loyalty
Homecare Homebase is going to roll out multifactor authentication for federal regulations. However,...
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Loyalty, Product
We are still with Homecare Homebase, but we are frustrated with them. Homecare Homebase's system is...
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Product, Value
Homecare Homebase deployed an upgrade that caused significant issues for our clinicians until we...
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Culture
With Homecare Homebase's system, we have to pay for certain features that we feel should be included...
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Relationship
Homecare Homebase's system is a huge improvement over our prior software. And it is easy to...
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Relationship
With Homecare Homebase, sometimes we have to submit multiple tickets to get things figured out...
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Product
In Homecare Homebase, there are several areas where limitations are attributed to the functionality...
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Relationship
Homecare Homebase has a lot of customers with a lot of stuff flowing through, so we sometimes have...
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Loyalty, Product
Homecare Homebase is making up ground. They should have switched over some things before they did;...
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Operations
Learning Homecare Homebase's system is like a fire hose to the face because there is so much. The...
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Relationship
We have run into challenges with Homecare Homebase. The vendor is not handling some state-specific...
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Relationship, Value
Homecare Homebase’s support is really good. They are slow to bring things to the market; I think...
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Loyalty, Product
Everybody is asking for automation with scheduling. Scheduling clinicians is a different animal....
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Product
For home health and hospice work, we have Android tablets, but for our staff, we have iPhone user...
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Product
The system works. But it limits what we can use. It limits the devices. We have to stick with...
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Operations
The last thing we implemented was a regulatory change, and it was fine. We haven't been implementing...
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Loyalty
I think that Homecare Homebase is going to get better in the future. They have some things on their...
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Relationship
In recent years, Homecare Homebase has focused a lot of their releases and updates on personal care....
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Product
Homecare Homebase was not built with IT or EHR best practices in mind. The code base is broken, and...
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Product
It is becoming very apparent to us as a large organization that the Homecare Homebase system can’t...
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Loyalty, Product
Our databases are very large, and Homecare Homebase has data for us that goes back a long time....
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Relationship
The support people's ability to solve problems in a timely manner and communicate has improved. It...
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Loyalty
There are no plans that I know of to move away from Homecare Homebase's solution. Things have been...
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Loyalty, Product
Some of the more tangible outcomes are with the surrounding products that we are putting with...
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Loyalty
Homecare Homebase is able to integrate somewhat. The vendor does keep their finger on the pulse of...
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Product
I would say that, by and large, Homecare Homebase actually meets our needs. Homecare Homebase’s...
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Operations, Product
I think the field version of PointCare is simpler to use for the field staff. It is much easier to...
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Product
I think the workflow in Homecare Homebase could be drastically cut down to make it faster and...
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Culture, Loyalty
We wouldn't buy Homecare Homebase again because of its complexity. The vendor does a great job of...
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Loyalty, Value
As a pretty small agency with a census that isn't big, we pay a lot of money for the continued...
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Loyalty, Product
Most of the financial piece of Homecare Homebase's solution is functional. We are okay to continue...
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Relationship
Homecare Homebase keeps us up-to-date on new processes and items and shows us how to work in the...
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Product, Value
The system is very customizable. It is great for company-wide reports, and that makes it...
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Product, Value
If clinicians and admins do their parts correctly, the system is extremely compliant. If they don't,...
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Product
I like the system's compliance. The system is user friendly, and its logistics aren't complicated....
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Value
Homecare Homebase charges for every little thing. We try to negotiate, and we decide that maybe we...
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Product
We have outsourced a lot of things for Homecare Homebase. We are able to process workflows and do...
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Loyalty, Relationship
Homecare Homebase only keeps regulatory promises. I told my people to stop going to conferences....
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Loyalty, Relationship, Value
Homecare Homebase's ability to innovate and bring new things to the market has been terrible. We...
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Product, Value
Homecare Homebase doesn't really do anything to help us manage patients. It doesn't have good visual...
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Loyalty, Value
Homecare Homebase has always done two things well. They always meet the regulatory requirements to...
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Value
Homecare Homebase wants to charge us to integrate every time we have a vendor. There has been more...
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Relationship, Operations
Homecare Homebase could do a better job on implementations. They publish release notes as version...
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Relationship, Product
From a clinical standpoint, there are some things that our clinical manager and applications manager...
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Value
Homecare Homebase tends to charge for little things. They are apt to charge for some common...
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Product
We have the system interfaced with several other systems, including our medical supply system, our...
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Relationship
There are a couple of folks at Homecare Homebase who are very quick to respond to our questions, but...
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Operations
Homecare Homebase has made some changes over the years. A lot of their training is done through...
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Loyalty, Relationship, Product
I don't think that a lot of the vendor's focus is on what it should be right now. I wish that Care...
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Value
We have a lot of interfaces in the home health area that we use to get things done. Our star ratings...
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Loyalty, Product
The biggest thing that could be improved is that PointCare isn't very user friendly or intuitive....
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Culture
In any implementation we do with Homecare Homebase, we have a lot of conversation before, and then...
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Relationship, Product
Every single time there is a release from Homecare Homebase, we find bugs, and something happens...
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Relationship
Homecare Homebase’s support is terrible; it could be greatly improved. They have very few people who...
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Relationship
We can pay our employees, bill our claims, and do what we have to to run our business using Homecare...
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Relationship
Homecare Homebase has had an initiative for a new clinical module called CarePlus for quite some...
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Operations
We had a very bad experience with Homecare Homebase's training. When the vendor originally came...
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Value
Homecare Homebase likes to charge. They will charge piecemeal for anything they possibly can. The...
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Operations, Product
Homecare Homebase's system is outdated technology. It has an older user interface that isn't as...
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Product
Homecare Homebase is a widely-used EHR, so when we are hiring new staff members, it is easy to...
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Commentary Summary
Comment Type Breakout