Homecare Homebase (Home Health) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship, Product
Homecare Homebase has a couple of proprietary APIs at this point, and our payroll and employee...
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Culture, Value
We do have very fair pricing when it comes to licensing and things like that. That said, licensing...
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Relationship, Product
What has allowed Homecare Homebase to get where they are is their ability to support transactions...
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Loyalty, Product
The solution is serving our day-to-day workflow needs right now, but if Homecare Homebase doesn't...
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Loyalty
We are currently evaluating the Homecare Homebase EHR. Evaluating just means we want to know what is...
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Loyalty, Product
I don't need much on the home health side of Homecare Homebase's system. I'm not so worried about...
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Operations
Homecare Homebase is doing a great job right now on their implementations.
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Value
Homecare Homebase is a superior solution that is worth the extra cost that comes with it.
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Loyalty, Relationship
Homecare Homebase does a good job at the vendor executive level, but they have also recently had...
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Relationship, Operations
Homecare Homebase is not the only tech vendor I work with that misses timelines from time to time....
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Culture, Product
Homecare Homebase has been more than a bit behind the ball with keeping the platform modern,...
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Culture, Value
I am challenged with the Homecare Homebase pricing model. It is per user with every interface we...
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Product, Value
With the AI solutions I am doing and the other things I do in the skilled home health world, we have...
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Loyalty, Relationship
Homecare Homebase has gone through a big turnover in their senior leadership in the last 90 days...
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Relationship
The support from Homecare Homebase is improving, but it could be better. They have what we call the...
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Value
When there are upgrades for Homecare Homebase, we end up having to pay for them. The vendor presents...
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Loyalty, Relationship
Homecare Homebase used to have a customer experience portal where customers could put in new ideas,...
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Product
Homecare Homebase has a very good workflow and regulatory tool. It is a pretty simple product to...
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Loyalty, Product
The challenge that I have with Homecare Homebase is that it doesn't have a lot of interoperability....
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Product
Homecare Homebase needs to upgrade the solution's user interface. It is antiquated, and that is the...
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Relationship
Homecare Homebase does a decent job of being proactive. They usually get communication out there....
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Relationship, Value
Homecare Homebase's strong point is homecare. Homecare Homebase does well in terms of driving...
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Culture, Value
I don't feel like Homecare Homebase is keeping up with the changes that are out there. The vendor...
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Product
The solution can't delete large portions of data that are past retention, so even if our retention...
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Product
Homecare Homebase's solution works as an EHR, and for charting, it is probably pretty great. It is...
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Product
There are times in Homecare Homebase's solution when it is not clear how to get something out of the...
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Relationship
Homecare Homebase keeps their system very current, and we see a lot of assistance when we go live...
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Loyalty, Product
The vendor is saying that they are going to try to get the charting system to be universal for both...
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Relationship, Operations
A few years ago, we had really good assistance at Homecare Homebase, but they switched that out. The...
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Relationship, Product
Homecare Homebase stays on top of the changes in regulations and makes the changes that are needed...
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Value
Homecare Homebase will charge us for everything that they are doing. They charge for anything extra...
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Product
The thing with Homecare Homebase is that it is one of the best solutions when it comes to...
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Relationship
Homecare Homebase is very, very proactive. They have also been very good about delivering new...
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Relationship
It just seems like sometimes Homecare Homebase doesn't understand what we are looking for, so it...
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Relationship, Product
If we get involved with acquisitions or joint ventures and want to convert data from another client...
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Relationship
Homecare Homebase is not great, but there is no alternative right now for an organization of our...
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Relationship, Value
Homecare Homebase intends to keep their promises, but they don't understand their own requirements,...
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Relationship
There is one person at Homecare Homebase who is just amazing. They are phenomenal, and we would be...
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Loyalty, Product
Homecare Homebase is pretty painful for clinicians to use on their mobile devices. It is very...
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Loyalty, Product
Some of Homecare Homebase’s technologies are a bit dated and old. They did move to the cloud, and...
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Relationship, Product
Homecare Homebase's system gets the job done. It handles our billing and payments. Its upgrades seem...
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Loyalty, Relationship, Product
There are some things that we would like the system to do that it doesn't do. Homecare Homebase is a...
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Relationship
Sometimes, even with Homecare Homebase's own help desk, it takes a while to get to the real people...
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Product
Homecare Homebase could perform better from a speed standpoint because there are some reports that...
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Product
One thing about Homecare Homebase is that everybody is updated at the same time. We don't get a...
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Relationship, Product
We are finding that people all over the organization have frequently started having issues in...
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Relationship
Homecare Homebase's executives are involved. I can call or email them. But unfortunately, they have...
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Loyalty
Homecare Homebase is part of our long-term plans. Every home health and hospice organization...
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Product
Homecare Homebase's EHR has clinical reports, but a lot of the reporting takes quite a bit of time...
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Loyalty, Value
In terms of being optimized for mobile devices, Homecare Homebase's system rates in the middle of...
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Product
Homecare Homebase is for Android only, so we have to be on Android. Also, the system is not browser...
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Relationship, Product, Value
For home health, Homecare Homebase is at the top of their game compared to others.
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Relationship
Homecare Homebase closes tickets because they provide a solution, but that is without our agreement...
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Product
I think that Homecare Homebase has the ability to put more AI and predictive analytics for our...
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Product, Value
In Homecare Homebase, I really like the flexibility we have in changing our visit notes. We have...
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Relationship
I have not had such positive comments about Homecare Homebase's customer service in the past, but...
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Relationship, Operations
We have a Homecare Homebase account manager who we have regular calls with, and we also have calls...
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Relationship, Operations, Product
Homecare Homebase is task oriented, so it keeps us compliant with the workflow task that it...
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Relationship
Homecare Homebase does not want to listen to the customer who knows the business, or at least they...
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Relationship, Product
From a regulatory standpoint, Homecare Homebase does a pretty good job of keeping things buttoned up...
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Relationship
Homecare Homebase utilizes AI when we put in tickets via the web. Some of those tickets are getting...
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Loyalty, Relationship
With the upgrade challenges and all the other things that we have run into, Homecare Homebase is...
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Relationship, Operations
Homecare Homebase comes to our user group meetings that the customers have started on their own. The...
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Loyalty
We would like to see something done with palliative care. Homecare Homebase has partnered with a...
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Loyalty, Relationship, Product
Our satisfaction with Homecare Homebase is on the decline. We recently had extended downtime after...
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Relationship
Homecare Homebase has a process for us to resolve issues, but they have a whole bunch of unresolved...
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Value
Homecare Homebase charges us for every little thing. Everything that they do costs money. Every...
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Operations
Upgrades for the EHR used to be better, and Homecare Homebase used to be a lot more thorough about...
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Operations, Value
The issue with training from Homecare Homebase is the cost. Training should be freely available to...
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Loyalty, Product
Developing new technology is where Homecare Homebase is losing people. They have not kept up with...
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Product
We need to use both the back-office products and the mobile devices in order to effectively manage a...
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Product
I like the compliance features within the EHR. It doesn't allow us to do things outside of orders,...
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Culture, Product
The EHR is cumbersome in nature, and we have had issues with the patient-specific care plans. The...
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Loyalty, Product
Homecare Homebase's system has limitations regarding mobile devices. Staff members have to sync...
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Value
Homecare Homebase is fine when it comes to avoiding charging for every little thing. Things are...
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Loyalty, Relationship, Product
I hear a lot of great things about the system from our end users. Of course, they much prefer the...
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Relationship
Our relationship is great with Homecare Homebase. They invest in making sure we don't just call the...
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Product
The workflow in Homecare Homebase is definitely the solution's biggest strength because it gives us...
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Product
I really think the end users are the problem. I think Homecare Homebase is pretty easy, but the end...
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Relationship
Homecare Homebase’s support is really good. What is great about their support is that I have called...
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Culture, Value
I have complaints about Homecare Homebase’s billing department. They are very unclear. They do...
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Culture, Loyalty
Homecare Homebase does not keep all of their promises, but I would say they keep most of them. In...
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Product
Homecare Homebase could improve the scheduling console and the billing A/R department. It seems like...
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Operations
I wish Homecare Homebase gave more free training. It is hard to make changes if we don't have...
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Loyalty, Operations
Way back when we implemented Homecare Homebase's system, it was a little more costly than a couple...
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Product
The financial reporting in Homecare Homebase's system isn’t very robust. The vendor could improve...
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Operations
I think Homecare Homebase could have more webinars that discuss best practices or update their...
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Relationship
I don't feel that we hear from the executives above the base level. We deal with our system...
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Product
There is a lot in terms of scheduling, but that can kind of be a double-edged sword because it can...
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Culture, Operations
When Homecare Homebase pitched this solution, they basically said we could train somebody to do...
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Operations, Product
If we work in IT or part of our role involves training or dealing with problems, we can just be...
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Relationship, Product
The thing that vexes customers to a large degree is when the vendor codes part of the software...
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Relationship, Value
We have had many things set up incorrectly with Homecare Homebase, and that has cost us a...
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Product
I think Homecare Homebase is very versatile and powerful. Also, the mobile software is more...
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Value
There are definitely a lot of challenges with Homecare Homebase’s reports. When we drill down to the...
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Loyalty, Product
On a tablet and a smartphone, the screen is okay. It fits, but a lot of times, the verbiage is so...
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Operations
Training is difficult. The vendor does releases five times a year, and the process is almost funny,...
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Relationship
When we have releases, upgrades, or any kind of overall issues, the vendor is not responsive. We...
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Product
When it comes to integrations, some processes and financial outcomes are not easy for us to have...
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Product
The positive thing about the new Smart Scheduling tool in Homecare Homebase has been the time-saving...
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Product
Using Homecare Homebase on mobile devices is one of the areas that probably has the most frustrating...
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Operations, Value
We paid for support from Homecare Homebase for the implementation of a feature. Some costs were...
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Operations, Product
When we start to train new hires and get staff involved in different processes, it is a challenge to...
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Product
I know that my staff runs a lot of their own reports off to the side to try to confirm what we see...
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Relationship, Operations
Right now, we are waiting to do some things that have been taking quite a while. I have been waiting...
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Product
To improve how well optimized the system is for mobile devices, it would be nice if the system could...
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Relationship, Product
Having multiple service lines with Homecare Homebase is always somewhat challenging, but we are very...
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Relationship
Homecare Homebase's support is pretty good. The vendor provides a lot of written documentation to...
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Product
The reporting in Homecare Homebase's system is definitely an issue. There are a lot of challenges...
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Operations
The training for Homecare Homebase's system is difficult. When they put out their training manual, I...
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Relationship
We have a couple of really direct, phenomenal team members from Homecare Homebase. If it weren’t for...
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Product
Homecare Homebase's system is very out of date. Their field version is very out of date....
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Value
Homecare Homebase very rarely keeps development timelines. They do when it comes to some of the...
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Loyalty, Product
With the Homecare Homebase phone application, if the screen is okay, things fit, but the verbiage is...
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Product
Homecare Homebase’s optimization for mobile devices is satisfactory for people with Android devices,...
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Operations
Short of rollouts, there isn't a ton of ongoing education from Homecare Homebase. If we could create...
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Relationship
What we have learned over the years with Homecare Homebase is that we could have had a little more...
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Product
We use tablets with Homecare Homebase's system, and they are excellent. The system is user friendly...
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Value
The rate compression and inflation have really hit home health hard. The sustainability is really...
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Relationship
I feel really good about the conversations I am having with Homecare Homebase. I feel like I have a...
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Relationship, Product
As far as keeping all their promises, the developmental timelines are never what Homecare Homebase...
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Loyalty, Relationship, Product
Homecare Homebase is supposedly building a new platform, but they don't seem to be putting any focus...
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Product, Value
With the reporting and financial parts of Homecare Homebase as a whole, it is not an easy drill down...
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Operations
The implementation went pretty well; it got us going, but Homecare Homebase could have a bit more...
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Value
Homecare Homebase does not avoid charging us. I would love to have their care plans and pathways,...
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Product
The integration is sad. Homecare Homebase doesn't interoperate with our hospital system’s EHR at all...
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Operations
I would buy Homecare Homebase again because I have worked on several different types of products,...
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Relationship
Homecare Homebase communicates pretty well. Sometimes I hear from my coworkers that the system is...
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Operations
I hate to put the blame on Homecare Homebase because when we put garbage in, garbage comes out, but...
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Product
There are definitely some improvements that could be made to Homecare Homebase. The clinicians’...
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Relationship, Product
I am not an end user, but I hear that Homecare Homebase is a lot better than our old product and...
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Relationship
We don't have a lot of interaction with the vendor's executive-level stuff anymore since we have...
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Relationship
Homecare Homebase communicates well overall. If there is a problem or if they have updates coming...
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Product
Sometimes different things will come up within the product, and we will ask about them. We can't...
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Product
In terms of reporting in the software itself, there is one report that I have asked for an...
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Relationship, Product
The vendor is very quick to respond if there are any issues. Homecare Homebase is an easy...
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Operations, Product
We are very happy with the EHR, but we wish it were a little more user friendly in terms of being...
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Value
The vendor avoids charging for every little thing, but they are expensive to begin with.
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Loyalty, Product
There are some portions of the product that could be a little more robust for end users,...
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Relationship
There are always some bugs and stuff with new releases, but the vendor does work to resolve them...
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Value
Homecare Homebase’s capabilities are beyond our desires, at this point. In recent years, Homecare...
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Product
It is very easy to bill in Homecare Homebase. That functionality is very good. When there is an...
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Loyalty, Value
I don't care for the fact that we have to use Samsung tablets for the Homecare Homebase system. I am...
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Relationship
With Homecare Homebase’s customer support, if I get specific people on the phone, I know I am going...
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Product
We have had multiple complaints about the system's slowness. We got an incomplete resolution with...
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Relationship, Operations, Product
Whenever we have an upgrade from Homecare Homebase, we always have problems the next day. The vendor...
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Operations, Product
The modules in the Homecare Homebase system are helpful in onboarding people, and the program itself...
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Value
Every time we call about something, Homecare Homebase says that thing is an enhancement they can...
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Loyalty
The Homecare Homebase system is a really good program clinically but not financially. We looked at...
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Product
The Homecare Homebase system is always available, and that is the number-one most important thing....
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Product
I would like to see the EHR become a little more modern. It feels old to the user base, so that...
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Value
The Homecare Homebase system is a very expensive product not only to implement but also to carry on...
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Relationship
Homecare Homebase has tremendously improved their response time. They have created a new portal for...
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Loyalty, Product
Everything in Homecare Homebase is a little too difficult. It is not intuitive software, and there...
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Relationship, Operations
The upgrades are quite common, and that is a good thing. Homecare Homebase tries to make sure the...
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Value
The financial reports in Homecare Homebase are very basic. The vendor does have quite a few other...
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Loyalty, Product
The financial side of Homecare Homebase isn't as robust yet as another EHR we use. We are still...
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Relationship
To get in touch with Homecare Homebase’s IT people, we have to be one of a certain number of pro...
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Relationship
Homecare Homebase provides regular meetings where they align our goals with what we can get out of...
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Product
From a data perspective, I like Homecare Homebase. I have learned that there are a lot of hard stops...
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Loyalty
Homecare Homebase’s mobile platform is outdated. Now they are in the process of creating a new one,...
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Loyalty, Operations
The selling point for Homecare Homebase was that it was going to be easier to onboard staff coming...
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Relationship
Homecare Homebase’s support team is terrible. If they have a known issue in the system but don't...
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Relationship, Product
Homecare Homebase is built with guide rails that enforce regulatory compliance, so our staff can't...
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Product
Homecare Homebase needs to do some work on their system's financial module altogether. The billing,...
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Product
I would like to see so much improved on Homecare Homebase’s financial side. There is so much...
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Product, Value
With Homecare Homebase, we are able to bill our claims, post payments, and get paid. The system has...
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Loyalty, Product
Homecare Homebase is making changes. If this new clinical module that Homecare Homebase is coming...
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Relationship, Value
Homecare Homebase’s support team is just awful. We can't get support on stuff. If we need an easy...
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Culture, Loyalty
From the Homecare Homebase financial side, I would have made them be more detailed in their demos...
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Product
My only big wish for Homecare Homebase is optimization. We definitely have some missing...
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Loyalty, Relationship, Product
Homecare Homebase definitely has areas that help us, but those only help when they are set up in the...
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Operations
When our organization originally got training, it was during the COVID-19 pandemic, and not everyone...
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Relationship
It is hard to get answers from Homecare Homebase in a timely manner when we have a problem. It is...
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Relationship, Product
I haven't seen any new technology for Homecare Homebase's system. The system has been the same since...
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Product, Value
The system's reports usually don't have the information that we need. We make our internal reports...
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Operations
We have to pay for some of the training from the vendor depending on what it is. I haven't received...
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Relationship
Homecare Homebase's support people will answer the phone and take our calls. They try their best,...
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Operations
Once users get the hang of the Homecare Homebase platform, they like the simplicity of the program,...
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Relationship
The vendor’s support is excellent. If anything is not going correctly, Homecare Homebase is on top...
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Product
There are a couple of things the vendor might think about integrating into the system, but I love...
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Value
Homecare Homebase works hard on avoiding charging us for every little thing. I see Homecare Homebase...
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Loyalty, Product
We had a solution that ended up being a total disaster when it came to integration.
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Loyalty, Product
The upgrades from Homecare Homebase have too many glitches, but the vendor is working on fixing...
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Relationship
I’m not saying that the problems we have are solved, but Homecare Homebase is on top of things, so...
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Value
Some things in Homecare Homebase get so expensive.
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Product
I like the way that the workflows run in Homecare Homebase and that we can fine-tune things the way...
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Loyalty
I am getting feedback from our clinicians that they are having issues with using tablets, but...
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Product
Home Health EHR is a good platform. I like the dashboards, analytics, and real-time reporting.
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Culture, Value
Homecare Homebase charges for every little thing. They are adding a fee for their analytics...
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Product
We have had some issues with the product. The biggest example of those issues has to do with...
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Relationship
We had some interoperability issues with the system's interface with another product, but the vendor...
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Operations
The last implementation we did with the vendor was very backward and wonky.
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Relationship, Operations
We have some team members who are pretty tech savvy, so those team members haven't had too many...
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Culture, Value
We were very surprised to find out that we were charged a dollar per referral on top of the system's...
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Loyalty, Relationship, Product
The mobile app is not perfect, but the vendor is making great progress, especially in the personal...
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Relationship, Product
I would recommend the product because it is the best home health and hospice EHR out there, even...
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Operations
We have to pay for ongoing training, and the training is substandard. The system is overwhelming and...
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Product
Homecare Homebase has a financial platform called HCHB Analytics, and we use it to measure clinical...
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