Homecare Homebase (Home Health) Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Loyalty, Product
We want ambient listening for our clinicians in Homecare Homebase's solution home for documentation....
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Relationship, Product
Homecare Homebase does things that other EMR vendors don’t do. They ensure that our documentation is...
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Relationship
Homecare Homebase’s support team is responsive and knowledgeable. One of our higher-ups has...
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Product
The solution has not kept up with advancements in technology. The limitations at the point of care...
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Culture
A while ago, we received a generic email stating that our fees would increase for Homecare Homebase....
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Product
I like all of the data that Homecare Homebase's solution extracts and processes in an analytical...
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Operations
There was some additional training for Homecare Homebase's solution. The financial stuff requires a...
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Loyalty
We are moving away from Homecare Homebase so that we can have more solutions under one vendor. We...
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Operations
Homecare Homebase could improve the training by having it be multifaceted, so it has to be online...
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Product, Value
Homecare Homebase's solution has helped resolve workflow issues for us.
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Value
Homecare Homebase charges for everything. Every add-on, implementation, and interface comes with an...
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Operations
Some of Homecare Homebase's training, especially during onboarding, left a lot of follow-up...
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Loyalty
Homecare Homebase is going to roll out multifactor authentication for federal regulations. However,...
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Loyalty, Product
We are still with Homecare Homebase, but we are frustrated with them. Homecare Homebase's system is...
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Product, Value
Homecare Homebase deployed an upgrade that caused significant issues for our clinicians until we...
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Culture
With Homecare Homebase's system, we have to pay for certain features that we feel should be included...
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Relationship
Homecare Homebase's system is a huge improvement over our prior software. And it is easy to...
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Relationship
With Homecare Homebase, sometimes we have to submit multiple tickets to get things figured out...
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Product
In Homecare Homebase, there are several areas where limitations are attributed to the functionality...
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Relationship
Homecare Homebase has a lot of customers with a lot of stuff flowing through, so we sometimes have...
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Loyalty, Product
Homecare Homebase is making up ground. They should have switched over some things before they did;...
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Operations
Learning Homecare Homebase's system is like a fire hose to the face because there is so much. The...
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Relationship
We have run into challenges with Homecare Homebase. The vendor is not handling some state-specific...
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Relationship, Value
Homecare Homebase’s support is really good. They are slow to bring things to the market; I think...
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Loyalty, Product
Everybody is asking for automation with scheduling. Scheduling clinicians is a different animal....
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Product
For home health and hospice work, we have Android tablets, but for our staff, we have iPhone user...
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Product
The system works. But it limits what we can use. It limits the devices. We have to stick with...
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Operations
The last thing we implemented was a regulatory change, and it was fine. We haven't been implementing...
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Loyalty
I think that Homecare Homebase is going to get better in the future. They have some things on their...
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Relationship
In recent years, Homecare Homebase has focused a lot of their releases and updates on personal care....
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Product
Homecare Homebase was not built with IT or EHR best practices in mind. The code base is broken, and...
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Product
It is becoming very apparent to us as a large organization that the Homecare Homebase system can’t...
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Loyalty, Product
Our databases are very large, and Homecare Homebase has data for us that goes back a long time....
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Relationship
The support people's ability to solve problems in a timely manner and communicate has improved. It...
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Loyalty
There are no plans that I know of to move away from Homecare Homebase's solution. Things have been...
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Loyalty, Product
Some of the more tangible outcomes are with the surrounding products that we are putting with...
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Loyalty
Homecare Homebase is able to integrate somewhat. The vendor does keep their finger on the pulse of...
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Product
I would say that, by and large, Homecare Homebase actually meets our needs. Homecare Homebase’s...
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Operations, Product
I think the field version of PointCare is simpler to use for the field staff. It is much easier to...
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Product
I think the workflow in Homecare Homebase could be drastically cut down to make it faster and...
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Culture, Loyalty
We wouldn't buy Homecare Homebase again because of its complexity. The vendor does a great job of...
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Loyalty, Value
As a pretty small agency with a census that isn't big, we pay a lot of money for the continued...
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Loyalty, Product
Most of the financial piece of Homecare Homebase's solution is functional. We are okay to continue...
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Relationship
Homecare Homebase keeps us up-to-date on new processes and items and shows us how to work in the...
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Product, Value
The system is very customizable. It is great for company-wide reports, and that makes it...
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Product, Value
If clinicians and admins do their parts correctly, the system is extremely compliant. If they don't,...
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Product
I like the system's compliance. The system is user friendly, and its logistics aren't complicated....
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Value
Homecare Homebase charges for every little thing. We try to negotiate, and we decide that maybe we...
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Product
We have outsourced a lot of things for Homecare Homebase. We are able to process workflows and do...
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Loyalty, Relationship
Homecare Homebase only keeps regulatory promises. I told my people to stop going to conferences....
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Loyalty, Relationship, Value
Homecare Homebase's ability to innovate and bring new things to the market has been terrible. We...
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Product, Value
Homecare Homebase doesn't really do anything to help us manage patients. It doesn't have good visual...
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Loyalty, Value
Homecare Homebase has always done two things well. They always meet the regulatory requirements to...
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Value
Homecare Homebase wants to charge us to integrate every time we have a vendor. There has been more...
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Relationship, Operations
Homecare Homebase could do a better job on implementations. They publish release notes as version...
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Relationship, Product
From a clinical standpoint, there are some things that our clinical manager and applications manager...
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Value
Homecare Homebase tends to charge for little things. They are apt to charge for some common...
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Product
We have the system interfaced with several other systems, including our medical supply system, our...
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Relationship
There are a couple of folks at Homecare Homebase who are very quick to respond to our questions, but...
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Operations
Homecare Homebase has made some changes over the years. A lot of their training is done through...
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Loyalty, Relationship, Product
I don't think that a lot of the vendor's focus is on what it should be right now. I wish that Care...
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Value
We have a lot of interfaces in the home health area that we use to get things done. Our star ratings...
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Loyalty, Product
The biggest thing that could be improved is that PointCare isn't very user friendly or intuitive....
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Culture
In any implementation we do with Homecare Homebase, we have a lot of conversation before, and then...
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Relationship, Product
Every single time there is a release from Homecare Homebase, we find bugs, and something happens...
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Relationship
Homecare Homebase’s support is terrible; it could be greatly improved. They have very few people who...
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Relationship
We can pay our employees, bill our claims, and do what we have to to run our business using Homecare...
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Relationship
Homecare Homebase has had an initiative for a new clinical module called CarePlus for quite some...
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Operations
We had a very bad experience with Homecare Homebase's training. When the vendor originally came...
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Value
Homecare Homebase likes to charge. They will charge piecemeal for anything they possibly can. The...
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Operations, Product
Homecare Homebase's system is outdated technology. It has an older user interface that isn't as...
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Product
Homecare Homebase is a widely-used EHR, so when we are hiring new staff members, it is easy to...
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Loyalty, Product
We are always looking for efficiency improvements and ways to have less required documentation for...
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Culture, Value
A lot of the partners at Homecare Homebase promote things that can enhance the way we do business,...
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Loyalty, Relationship
Based upon some conferences that we have attended, there is room for Homecare Homebase to look more...
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Relationship
There are sometimes things that Homecare Homebase cannot do because we have unique circumstances at...
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Value
There is always a cost attached to everything that we ask for. There are very few things that don’t...
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Relationship
Homecare Homebase used to have a rapid turnover in staff, but there seems to be stable staffing at...
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Loyalty, Product
We have no plans to ever change from Homecare Homebase. I have used other products in the past, and...
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Value
I think Homecare Homebase absolutely avoids charging for every little thing. Some people want to say...
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Loyalty, Relationship
Homecare Homebase is very innovative. Homecare Homebase is very forward-thinking. They are always...
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Relationship
We can call Homecare Homebase for support. We have a designated customer support person, and they...
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Loyalty
Homecare Homebase has a new product in development that they will be rolling out. That is going to...
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Value
Since we started using Homecare Homebase, our efficiency has improved. The quality score has been...
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Relationship
Homecare Homebase’s support is usually really good. If we have support tickets and stuff like that,...
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Product, Value
Homecare Homebase's solution is very user-friendly. There are not a lot of steps to get to one...
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Loyalty, Operations
Homecare Homebase does a lot of training. We have a support group, and depending on what is coming...
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Product
There are a couple of things that I would like to add to Homecare Homebase's system, like the...
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Culture
We use the vendor's smart scheduling functionality in the solution, and it has a complex algorithm...
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Operations
Homecare Homebase did all the training for scheduling. I don't know how effective it was, but they...
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Product
To a certain extent, Homecare Homebase is customizable. We are able to have people on our end adjust...
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Operations
For the go-live process, Homecare Homebase was pretty aligned with us. They were there every step of...
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Relationship
Homecare Homebase will at least send out notices when they know that there is an issue. They also...
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Product
Homecare Homebase is just so tedious. There are so many boxes that we have to click, and there is a...
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Relationship
Homecare Homebase’s support is mostly web based. Trying to get help from Homecare Homebase's support...
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Culture, Loyalty, Relationship
Our relationship with the vendor is not good. Homecare Homebase wants to say that they are a partner...
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Relationship, Operations
I wish we knew what HOPE was going to do. We have some regulatory changes coming up, and there have...
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Product
There are some parts of the product that are really clunky and unintuitive to move through. The...
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Relationship
Homecare Homebase is a little more accessible than what we have seen in previous years, but we don't...
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Culture, Relationship
When it comes down to the releases that Homecare Homebase puts out and to their QA processes, things...
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Value
Hospital-based organizations have to have interfaces, no matter what size they are. They need...
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Relationship
What the vendor has been doing that has been really good is that they have been making more of the...
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Product
There are some issues with payers. I don't know all the details, but sometimes we need secondary...
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Loyalty
We are looking at modern pieces of software. That is what we use KLAS reports for. We are looking at...
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Product
Homecare Homebase is very strong on compliance and mobile device management security. While the...
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Relationship
We have experienced outages that don't seem consistent with the level of service that the vendor has...
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Operations
Homecare Homebase can improve specifically on the upgrade portion with everything from communication...
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Relationship
Homecare Homebase could improve their support with the consistency, quality of answers, and speed of...
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Relationship
Homecare Homebase uses ServiceNow's system for their support. They coordinate and have a regular...
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Loyalty, Product
Homecare Homebase is a gold standard right now. The system is quite stable and works, and the vendor...
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Operations
Homecare Homebase was very good at the implementation. The implementation person we had was very...
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Relationship, Product
Homecare Homebase develops new technologies, but none of them is on our list of needs. Normal...
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Relationship, Product
One of the drawbacks of Homecare Homebase is that they don’t have any automated reporting, so I...
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Relationship
The people at Homecare Homebase who answer the phone or address tickets initially are really pretty...
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Value
Homecare Homebase is the leader in the industry; I have worked with a couple of other products for...
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Value
Homecare Homebase doesn’t avoid charging for every little thing. With any new product that they...
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Operations
We pay extra for the vendor's training modules, but Homecare Homebase doesn’t really provide ongoing...
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Loyalty, Relationship, Product
There are only a few areas that are not working well in Homecare Homebase, but the vendor is working...
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Relationship, Value
The support from Homecare Homebase is hit or miss. If the tier-one support people can fix an issue,...
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Loyalty, Product, Value
I personally would not buy this solution again. It just requires too many people in the back office...
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Relationship, Operations
The Homecare Homebase representatives that are assigned to us to support our training could be...
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Operations
The entire Homecare Homebase EHR is not intuitive. It is hard to learn. We can't learn it...
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Relationship
Homecare Homebase has made a lot of improvements to their support. Homecare Homebase is pretty...
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Value
Homecare Homebase’s charges are a little bit of a concern. They are on the more expensive side for...
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Relationship, Product
Generally speaking, Homecare Homebase provides good updates. Those updates aren't necessarily the...
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Loyalty
We were previously on another vendor's product. That was sunset, so we had to pick a new EMR. Some...
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Relationship
When there are issues, Homecare Homebase's communication is very intermittent. A few hours will go...
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Loyalty, Product
When we have patients who receive infusion therapies, we have to create a workaround with Homecare...
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Culture, Value
With Homecare Homebase, everything is an additional charge. We paid for a subscription from another...
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Loyalty
Our organization is getting ready to go live with another solution that does home health, so we...
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Value
Homecare Homebase shows us new things they bring out and how they work, but there is an additional...
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Operations, Value
There are always opportunities for ongoing training with Homecare Homebase, but there is a price tag....
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Operations
We have been going through the process of redoing some things in Homecare Homebase that were done in...
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Product
We only have a few integrations with Homecare Homebase. It has an interface with our telehealth...
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Relationship, Value
Homecare Homebase keeps on top of our regulations a lot better than the last system we had. They...
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Relationship, Product
For quite some time, we had a huge issue with slowness in the solution. Our leaders had to talk to...
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Operations, Product
Homecare Homebase has become a little more reliable and a little more accurate with their upgrades....
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Relationship
Homecare Homebase’s support team members have improved. They have been able to resolve some of our...
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Relationship
Homecare Homebase is more reactive than proactive. When something happens, they put something in...
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Product
Homecare Homebase's system is all I know. We have been using it for many years, and I think it is...
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Relationship
I would like to see the vendor resolve problems more quickly. I think that better communication...
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Relationship, Product
Homecare Homebase stays up-to-date with regulatory issues. I don't have to worry about anything...
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Value
I wish the add-ons for Homecare Homebase weren't so expensive. The vendor charges for every little...
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Product
The system is a solid point-and-click system. It is easy to navigate, and everything in it is right...
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Loyalty, Relationship
We are looking for more openness from Homecare Homebase to be able to take a lot of our feedback...
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Loyalty
There was a point a few years ago where we were looking at going to another vendor, but we decided...
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Value
There are some things that we just avoid buying, but we get a huge discount from Homecare Homebase a...
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Loyalty, Relationship
Homecare Homebase is trying to be more involved, but my executive leadership has been a little bit...
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Relationship, Product
Homecare Homebase has a couple of proprietary APIs at this point, and our payroll and employee...
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Culture, Value
We do have very fair pricing when it comes to licensing and things like that. That said, licensing...
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Relationship, Product
What has allowed Homecare Homebase to get where they are is their ability to support transactions...
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Loyalty, Product
The solution is serving our day-to-day workflow needs right now, but if Homecare Homebase doesn't...
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Commentary Summary
Comment Type Breakout