HRG Outsourced Coding Comments

 

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Director

People and Knowledge

We use HRG for contract coding. We have had several coders that have done excellent work for us....

Jun 2020
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Manager

Other Observations

When the billers identify something that is an issue, I work with HRG to let the coders know. But...

Oct 2019
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Director

Tools and Methodology

We have had a pretty good experience with HRG. They are always looking for better ways to do things....

May 2019
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Director

People and Knowledge

I have a good relationship with one of HRG's people. That person knows that I don't like "!#$%&”,...

May 2019
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Director

Other Observations

HRG has their own QA audit process, and they report back to us. I honestly don’t know whether that...

Mar 2019
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Director

Project Results

We are happy with HRG’s services. They have provided coding rules and guidelines to our providers,...

Mar 2019
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Director

Project Results

HRG has reviewed our system and has given us a report that can help us assign things to them a lot...

Mar 2019
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Director

Project Results

When we have issues with claims that occurred prior to HRG’s contract period, we can still reach out...

Mar 2019
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Director

Project Results

HRG has been an excellent resource for coding. They have provided enough feedback to help us...

Mar 2019
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Director

Project Results

We get coding tips from HRG. Part of our service agreement is that they analyze trends and provide...

Mar 2019
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Manager

Relationship

We have a great relationship with HRG. We have monthly calls with them, and their leadership visits...

Mar 2019
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Manager

Relationship

Anytime that HRG gets new information about coding, they share that information with us. When we...

Mar 2019
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Manager

Relationship

HRG is a great company. I have worked with several other vendors in the same space in the past, and...

Mar 2019
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Manager

Relationship

HRG adds a lot of value because of their proactiveness on all measures. When they see certain...

Mar 2019
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Manager

Sales and Contracting

HRG gives us a really good pricing rate because we have been a long-time customer. Their rate is...

Mar 2019
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Manager

People and Knowledge

We have a great management team that oversees the HRG staff that is working with us. Some of HRG's...

Mar 2019
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Manager

Project Results

HRG supplies me with metrics on a monthly basis, and they are always scoring at or above the...

Mar 2019
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Director

Project Results

We looked at outsourcing all of our coding and compliance, but we made the decision to not outsource...

Nov 2018
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Director

Project Results

HRG hasn’t always met the contracted time frames, but they have been close to perfect.

Nov 2018
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Director

People and Knowledge

The executives have been very involved. They are absolutely present. We rely on them for industry...

Nov 2018
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Director

People and Knowledge

The people from HRG put their money where their mouths are. They aren’t just providing regurgitated...

Nov 2018
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Director

Project Results

We brought part of our coding in-house and consolidated vendors by going with HRG. They do coding...

Oct 2018
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Director

Project Results

HRG has done some things for us for free. We have asked them to do things in a very short time, and...

Oct 2018
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Director

People and Knowledge

I like HRG. They hire people who are good partners for the providers that they work with. The person...

Oct 2018
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Director

ROI and Cost

I chose to go with HRG because the price point was appealing. The prices are always competitive.

Oct 2018
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Director

Relationship

I really like working with HRG because they are a great partner. They take time to find out about...

Oct 2018
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Manager

Project Results

HRG was a delightful company to work with. The person assigned to the project was very...

Sep 2018
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Manager

Tools and Methodology

We meet with a supervisor once a week, and we have conference calls to go over trending topics. HRG...

Mar 2018
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Manager

Tools and Methodology

HRG has a great reporting tool that can track the percentage of the trends. Each provider can see...

Mar 2018
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Manager

Tools and Methodology

We have developed a great working relationship with HRG. The firm also has a good reporting system...

Mar 2018
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Manager

Future Outlook

HRG provides education to our providers. The firm comes on-site once a year and provides high-level...

Mar 2018
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Manager

Relationship

I don't have any negative comments about the client piece. We keep a good working relationship with...

Mar 2018
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Manager

Tools and Methodology

If I needed something, HRG would provide information. I haven't really experienced any problems with...

Mar 2018
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Manager

Relationship

Whenever we have issues or complaints, HRG is willing to listen to us. They then do research and...

Mar 2018
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Manager

Future Outlook

HRG probably could have done better in certain areas, but they still do a great job. They are a good...

Mar 2018
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