Commentary Summary
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User Commentary
Future Outlook
We use the solution as a repository for certain documents. We anticipate that we will move to a...
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Relationship
HTC Global Services has been a great partner. Their product hasn't been the easiest to use, but the...
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Service and Support
We like the product's ease of use and the staff's responsiveness. If we can't get a report that we...
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Service and Support
We have no complaints whatsoever about HTC Global Services. They are very responsive to all of the...
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Lessons Learned
I am voting to keep the product because it is so fantastic. I would recommend the vendor to anybody.
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Interfacing and Integration
It would be nice to have a little more integration with the product and our EMR. For instance, maybe...
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Service and Support
We work with a small section of HTC Global Services that does the development, and we can talk...
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ROI / Cost
The cost is too high for HTC Global iDoc Archive, but the vendor doesn't nickel-and-dime us. We pay...
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Relationship
When HTC Global Services does upgrades, they usually come as random surprises. The vendor simply...
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Technology
The product is kind of old. It is built on old technology from the mid-2000s, and the vendor hasn't...
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