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HTC Global iDoc Archive
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Ryan Oliver
Research Director
KLAS Research Director - Ryan Oliver
 
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User Commentary

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Director

Interfacing and Integration

It would be nice to have a little more integration with the product and our EMR. For instance, maybe...

Oct 2022
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Director

Service and Support

We work with a small section of HTC Global Services that does the development, and we can talk...

Oct 2022
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Director

ROI / Cost (care and feeding)

The cost is too high for HTC Global iDoc Archive, but the vendor doesn't nickel-and-dime us. We pay...

Oct 2022
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Director

Relationship

When HTC Global Services does upgrades, they usually come as random surprises. The vendor simply...

Oct 2022
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Director

Technology

The product is kind of old. It is built on old technology from the mid-2000s, and the vendor hasn't...

Oct 2022
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Director

ROI / Cost (care and feeding)

CareTech Solutions really avoids charging us for every little thing. That is amazing. In situations...

Jan 2022
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Director

Functionality and Upgrades

CareTech iDoc Archive is not easy to learn. There are a lot of clicks, and the system doesn’t flow....

Jan 2022
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Director

Implementation and Training

CareTech Solutions’ training could be improved with new training documents or videos for new...

Jan 2022
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Director

Service and Support

We definitely have good support from CareTech Solutions. I don’t know that we do much proactively....

Jan 2022
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(0)
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Director

Future Outlook

CareTech iDoc Archive is so good. I don't want to transition to another product, but since our...

Jan 2022
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(0)
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Director

Service and Support

CareTech Solutions is proactive. If they see something, such as a text or email, not going through,...

Jan 2022
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(0)
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Director

Functionality and Upgrades

CareTech iDoc Archive is a quality product for accuracy and reporting. We can do a lot of things in...

Jan 2022
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Director

Functionality and Upgrades

CareTech Solutions takes any suggestions we give for the next upgrade into consideration, and 99% of...

Jan 2022
||
(0)
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Director

Service and Support

CareTech Solutions is fabulous. Their customer support is second to none. I don't have one bad thing...

Jan 2022
||
(0)
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Director

Functionality and Upgrades

The fax updating system is very good, and the system analysis is helpful where we can see what is...

Jan 2022
||
(0)
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Director

Relationship

I would like to thank CareTech Solutions for meeting every challenge I have ever had and for always...

Jan 2022
||
(0)
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Director

Interfacing and Integration

Every time we got new software, CareTech Solutions would work with us to connect with the other...

Jan 2022
||
(0)
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Director

Functionality and Upgrades

Caretech iDoc Archive feels outdated. It doesn't have the same feel that newer, web-based technology...

Jan 2022
||
(0)
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Director

Relationship

Without a doubt, CareTech Solutions does not nickel-and-dime us. CareTech Solutions is a wonderful...

Jan 2022
||
(0)
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Manager

Implementation and Training

Our experience with Caretech iDoc Archive has been very positive. The transition was pretty much...

Jan 2022
||
(0)
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Manager

Service and Support

CareTech Solutions’ support has been excellent. The vendor has always responded quickly to anything...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

Caretech iDoc Archive has been very good for us in terms of getting deficiencies done and things...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

There is some clunkiness to the key edit function in Caretech iDoc Archive. It meets our needs but...

Jan 2022
||
(0)
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Director

ROI / Cost (care and feeding)

I haven’t heard any complaints about the product. I like Caretech iDoc Archive. It is a powerful...

Nov 2021
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(0)
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Director

Relationship

CareTech Solutions did a good job when they put the product in initially, and the solution is good....

Nov 2021
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(0)
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Director

Future Outlook

In the past, we didn’t hear what CareTech Solutions was doing or where they were going with the...

Nov 2021
||
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