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HTC Global iDoc Archive
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Ryan Oliver
Research Director
KLAS Research Director - Ryan Oliver
 
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User Commentary

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Director

CareTech Solutions really avoids charging us for every little thing. That is amazing. In situations...

Jan 2022
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Director

CareTech iDoc Archive is not easy to learn. There are a lot of clicks, and the system doesn’t flow....

Jan 2022
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Director

CareTech Solutions’ training could be improved with new training documents or videos for new...

Jan 2022
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Director

We definitely have good support from CareTech Solutions. I don’t know that we do much proactively....

Jan 2022
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(0)
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Director

CareTech iDoc Archive is so good. I don't want to transition to another product, but since our...

Jan 2022
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Director

CareTech Solutions is proactive. If they see something, such as a text or email, not going through,...

Jan 2022
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Director

CareTech iDoc Archive is a quality product for accuracy and reporting. We can do a lot of things in...

Jan 2022
||
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Director

CareTech Solutions takes any suggestions we give for the next upgrade into consideration, and 99% of...

Jan 2022
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Director

CareTech Solutions is fabulous. Their customer support is second to none. I don't have one bad thing...

Jan 2022
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Director

The fax updating system is very good, and the system analysis is helpful where we can see what is...

Jan 2022
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Director

I would like to thank CareTech Solutions for meeting every challenge I have ever had and for always...

Jan 2022
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Director

Every time we got new software, CareTech Solutions would work with us to connect with the other...

Jan 2022
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Director

Caretech iDoc Archive feels outdated. It doesn't have the same feel that newer, web-based technology...

Jan 2022
||
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Director

Without a doubt, CareTech Solutions does not nickel-and-dime us. CareTech Solutions is a wonderful...

Jan 2022
||
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Manager

Our experience with Caretech iDoc Archive has been very positive. The transition was pretty much...

Jan 2022
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Manager

CareTech Solutions’ support has been excellent. The vendor has always responded quickly to anything...

Jan 2022
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Manager

Caretech iDoc Archive has been very good for us in terms of getting deficiencies done and things...

Jan 2022
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Manager

There is some clunkiness to the key edit function in Caretech iDoc Archive. It meets our needs but...

Jan 2022
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Director

I haven’t heard any complaints about the product. I like Caretech iDoc Archive. It is a powerful...

Nov 2021
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Director

CareTech Solutions did a good job when they put the product in initially, and the solution is good....

Nov 2021
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Director

In the past, we didn’t hear what CareTech Solutions was doing or where they were going with the...

Nov 2021
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Director

We primarily use Caretech iDoc Archive for HIM record storage. But we are moving all of that over to...

Oct 2021
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Director

The solution is very expensive and pricey. We haven't seen many charges for it unless we have...

Oct 2021
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Director

The vendor's customer support people are great. They are pretty responsive and knowledgeable. We...

Oct 2021
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Director

We don't get much communication from the vendor. The product just works. I would like the vendor to...

Oct 2021
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Director

I am able to talk to one of the vendor's executives. I can go up the chain if I need to. I have...

Oct 2021
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Director

CareTech Solutions doesn't do training. We do our own training. The vendor gave us some initial...

Oct 2021
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Director

The solution does exactly what we need it to. We are getting exactly what we paid for.

Oct 2021
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Director

The solution hasn't changed much in all the years that we have had it. It still looks the same, and...

Oct 2021
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Director

Caretech iDoc Archive does a great job of interfacing with other solutions. It integrates with our...

Oct 2021
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