HTC Global iDoc Archive
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Subject Expert
Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
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User Commentary

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VP/Other Executive

Future Outlook

We use the solution as a repository for certain documents. We anticipate that we will move to a...

Dec 2022
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VP/Other Executive

Relationship

HTC Global Services has been a great partner. Their product hasn't been the easiest to use, but the...

Dec 2022
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Director

Service and Support

We like the product's ease of use and the staff's responsiveness. If we can't get a report that we...

Nov 2022
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Director

Service and Support

We have no complaints whatsoever about HTC Global Services. They are very responsive to all of the...

Nov 2022
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Director

Lessons Learned

I am voting to keep the product because it is so fantastic. I would recommend the vendor to anybody.

Nov 2022
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Director

Interfacing and Integration

It would be nice to have a little more integration with the product and our EMR. For instance, maybe...

Oct 2022
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Director

Service and Support

We work with a small section of HTC Global Services that does the development, and we can talk...

Oct 2022
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Director

ROI / Cost

The cost is too high for HTC Global iDoc Archive, but the vendor doesn't nickel-and-dime us. We pay...

Oct 2022
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Director

Relationship

When HTC Global Services does upgrades, they usually come as random surprises. The vendor simply...

Oct 2022
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Director

Technology

The product is kind of old. It is built on old technology from the mid-2000s, and the vendor hasn't...

Oct 2022
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