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Huron Business Solutions Implementation Services Comments
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KLAS VP, Services & Value-based Care - Warren Whitford
Subject Expert

Warren Whitford

VP, Services & Value-based Care

warren.whitford@klasresearch.com

801-734-1591

 
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User Commentary

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VP/Other Executive

People and Knowledge

Huron’s people change out more frequently than I would like them to. When we get into an engagement,...

Jan 2021
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

I have worked with vendors who I might pejoratively refer to as body shops. There are times when...

Jan 2021
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VP/Other Executive

Project Results

Huron consistently hits the high expectations that we have come to have of them. I have been working...

Jan 2021
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VP/Other Executive

Tools and Methodology

Huron has partnered with us by learning how our organization works and what kinds of resources and...

Jan 2021
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VP/Other Executive

Relationship

Huron’s executives check in with us very frequently. A higher-level person will come in and ask...

Jan 2021
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VP/Other Executive

ROI and Cost

I have never felt like I needed to make sure Huron wasn’t overbilling me. They are doing exactly the...

Jan 2021
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VP/Other Executive

People and Knowledge

When we talk with Huron about the best ways of accomplishing a particular thing, they are very...

Jan 2021
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VP/Other Executive

Future Outlook

I am very pleased with Huron. They are experts in their field and are capable of getting the work we...

Dec 2020
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VP/Other Executive

Sales and Contracting

Huron is expensive. Organizations working with Huron need to know the cost up front and be sure they...

Dec 2020
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VP/Other Executive

Project Results

Our implementation with Huron helped us achieve efficiencies and unification of data structures as...

Nov 2020
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VP/Other Executive

ROI and Cost

Huron managed our budget pretty well. They didn’t nickel-and-dime use, and I think we got our...

Nov 2020
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VP/Other Executive

Relationship

For the most part, Huron exceeded our expectations. There is always one thing or another that we...

Nov 2020
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VP/Other Executive

Tools and Methodology

I have to say that Huron did a good job throughout the COVID-19 crisis. We really didn't skip a...

Nov 2020
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VP/Other Executive

Relationship

We didn't really need strategic thinking from Huron. The only thing I would have liked to have seen...

Nov 2020
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VP/Other Executive

Relationship

We have used Huron for other engagements and have chosen them again when we have had a need. They...

Nov 2020
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VP/Other Executive

People and Knowledge

Huron has a pretty deep bench in terms of talent to bring to bear in a project. Whether we need...

Nov 2020
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VP/Other Executive

Relationship

Toward the end of our engagement, there were some rifts that were probably related to some economic...

Nov 2020
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VP/Other Executive

People and Knowledge

The vendor provided really good people. We had customer representatives that met frequently and had...

Nov 2020
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VP/Other Executive

ROI and Cost

I would rather pay less for the vendor than we did. The projects were very expensive, but in terms...

Nov 2020
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VP/Other Executive

People and Knowledge

All of those on the vendor's implementation team were really strong except for one person. We could...

Nov 2020
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CIO

People and Knowledge

We actually brought Huron into the project after it started. We had used another vendor's services...

Nov 2020
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CIO

Tools and Methodology

Huron's change management abilities are strong, but they may be a foible of the implementation. I...

Nov 2020
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CIO

Tools and Methodology

Just like all politics are local, all change is local. When an organization is deploying a product...

Nov 2020
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CIO

Tools and Methodology

One of the first big sets of deliverables that Huron helped us achieve was the creation of a...

Nov 2020
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CIO

ROI and Cost

Our Huron relationship started with a standard consulting framework. There were billable expenses...

Nov 2020
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VP/Other Executive

Relationship

We had a lot of past experience with the vendor for different projects and cost-saving initiatives,...

Nov 2020
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VP/Other Executive

People and Knowledge

We had a lot of reference calls with other vendors, and we just found that there was a lot of...

Nov 2020
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VP/Other Executive

Tools and Methodology

The system we were setting up required an implementation partner. We didn't want to just turn on the...

Nov 2020
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CIO

Relationship

Huron's executive involvement landed right where I wanted it. They checked in with me every couple...

Nov 2020
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CIO

People and Knowledge

Huron hires quality people and promotes the best to associate manager, senior manager, and then...

Nov 2020
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CIO

People and Knowledge

The strongest pieces of the relationship are the partnership and leadership skills that Huron brings...

Nov 2020
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CIO

Tools and Methodology

Huron could improve the way they think about the outcomes of their work, not in terms of the end of...

Nov 2020
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Manager

Project Results

Huron certainly met and consistently exceeded all my expectations. They engaged our people very...

Nov 2020
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Manager

People and Knowledge

Huron partnered effectively with their peers across the project team. The partner had a great...

Nov 2020
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Manager

ROI and Cost

We didn’t build a ROI for the project, but our return on what we asked of Huron was excellent. In...

Nov 2020
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Director

Project Results

I would definitely recommend Huron to a friend for help with an implementation. We actually added...

Nov 2020
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Director

Relationship

Huron has a deep bullpen. That is a big strength. When I ask Huron for something big, they can do...

Nov 2020
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Director

Tools and Methodology

Huron has the experience of working with different groups. We are a smaller hospital system. I came...

Nov 2020
(0)
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Director

Tools and Methodology

If Huron did more to try to understand the project from the beginning, that would be an improvement....

Nov 2020
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Director

Tools and Methodology

There was a point when we had a disagreement on training, so Huron went back to the drawing board...

Nov 2020
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Manager

Relationship

We had counterparts from Huron in every aspect of the implementation. They held our hands through...

Nov 2020
(0)
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Manager

People and Knowledge

Huron is definitely accessible. I call our project lead all the time, day and night. That person...

Nov 2020
(0)
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Manager

Project Results

I definitely needed people from Huron who understood both sides of the modules and how modules...

Nov 2020
(0)
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Manager

Tools and Methodology

Huron came in and had a perception that we understood some things, but we absolutely did not. They...

Nov 2020
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Manager

Tools and Methodology

While Huron did very little of the actual training, they did help us build significant portions of...

Nov 2020
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Manager

People and Knowledge

We didn’t ask Huron for a lot in terms of strategic ability. I did engage a couple of their partners...

Nov 2020
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Manager

Tools and Methodology

The vendor could have been a little more proactive with some of the questions that I asked them.

Nov 2020
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Manager

People and Knowledge

Huron has experts who are experts up to a point, and it is hard to know what is beyond that point. I...

Nov 2020
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Manager

Other Observations

Huron had people working from home, and they came as soon as they could. So I cannot fault them for...

Nov 2020
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Director

Other Observations

Our main objective with Huron was transformation and automation; our focus wasn't on ROI and...

Nov 2020
(0)
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Director

Project Results

Huron did a great job of bringing expertise to the table and helping us think about the best ways to...

Nov 2020
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CFO

ROI and Cost

Huron tracks their hours continually. Huron is more than happy to have five people on a call and...

Nov 2020
(0)
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CFO

People and Knowledge

The gap was truly with the knowledge of the system and the ability to understand the system. The...

Nov 2020
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CFO

Other Observations

We changed consultants. Some of that was at our request. We had to request to change almost all of...

Nov 2020
(0)
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