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Huron Healthcare Management Consulting Commentary
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Subject Expert
Mike Smith
VP of Engagement
KLAS VP of Engagement - Mike Smith
 

Commentary Summary

Comment Type Breakout

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Neutral
Negative
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User Commentary

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CPO/CHRO

Huron's greatest strengths are the experience and knowledge they have of the industry and their...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CPO/CHRO

Huron's account manager has been the same person throughout the entire project. They're very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CPO/CHRO

The opportunity for improvement for Huron is with the products they're selling. If they're telling...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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CPO/CHRO

There have been some things with Huron's rounding module that have probably caused it to be subpar....

Comment Tone Neutral
Pillars Operations, Services
Evaluation Unrated

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CPO/CHRO

Huron has been very engaged in anything we need. They provide resources for any of our needs,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Huron met our expectations because they were able to work with us to design and deploy several...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

If I were talking with someone about Huron and that person didn't have much experience with CRM...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I would buy Huron again because the consultants are all very knowledgeable. They're great to work...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

One area that did not go well is helping us determine the ROI of our journeys, but that is probably...

Comment Tone Neutral
Pillars Value
Evaluation Unrated

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CEO/President

The firm met expectations for what we said at the time. Huron has individualized coaching,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

Huron met our expectations, and that may just be my perspective. I’ve done projects like this before...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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CEO/President

Huron’s consultants were good, and they did have an expert. Our team was a little frustrated that...

Comment Tone Negative
Pillars Relationship, Operations, Services
Evaluation Unrated

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CEO/President

I would use Huron again, but I would probably ask for different people on the engagement or more...

Comment Tone Negative
Pillars Loyalty, Relationship, Operations, Services
Evaluation Unrated

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CEO/President

Going in, we didn’t know what direction to take, and we were looking for expertise and advice. Huron...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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VP/Other Executive

The firm has been very supportive in providing tools and resources that we can use, even when we are...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

The firm’s driving of expected outcomes is really dependent upon the organizational drive for...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CEO/President

Huron is very easy to work with and very accessible. The liaison that we have with Huron has been...

Comment Tone Positive
Pillars Relationship, Services, Value
Evaluation Unrated

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VP/Other Executive

The firm listens to us, and they evolve according to what their clients want. They also have a...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CMO

Huron certainly met and exceeded their goals. We have tangible outcomes with Huron. We have seen...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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CMO

The revenue cycle was more consistent with staffing. With many consulting firms, there is turnover....

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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CMO

We don’t have another project for Huron right now, but I would work with them again. We have a lot...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

Huron told us that they were very well-versed in a specific vendor, but when they asked us for a...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

Huron isn’t telling us anything that our own IT team hasn’t been saying for many years. Our leaders...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

The deliverables of what Huron found for opportunities were very actionable. The firm found us...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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Director

Huron is leading us through some of our projects as an embedded group. They are supposed to be the...

Comment Tone Neutral
Pillars Relationship, Operations
Evaluation Unrated

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