Acuo Commentary

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Support is good from Hyland, but it can seem to come and go. It does not always feel like they have...

We are likely leaving Hyland, but it is only because our diagnostic viewer vendor is adding a VNA,...

Acuo has been a strong standalone VNA and will work with any PACS. I think one of the best things we...

I hope Hyland will add some fuel to the fire when it comes to development. We have a strong PACS...

Acuo is a good VNA; it is truly neutral, and we have been able to build our archive with both DICOM...

We're trying to figure out what our platform looks like for affiliate partnerships, and we think...

Overall, I've been happy with recent interactions with Hyland. We have a number of their products.

Hyland brought some of their support structure back onshore. The support from them has been good in...

Hyland has a little more of a development mindset than our other vendors. The system is also more of...

Hyland has tools for research and de-identification, but they're starting to fall behind in the...

Hyland has been a very established vendor in the VNA space. The product is mature and stable. We can...

Hyland has been a good partner. They work with us as more than just a customer. They are a long-term...

The technology in Acuo is phenomenal. Acuo can accommodate many of the workflows that one of our...

Hyland's support has declined over the last few years, and that continues to be a challenge. They...

With Acuo, we need lower-cost storage and a true cloud-native solution, meaning it was built for the...

Hyland is pretty straightforward with their charging. Acuo provides good value for the money.

We are leaving Hyland because we have been having some issues with Acuo, and we haven’t been able to...

I'm just not particularly impressed with Acuo. But we also haven't done an RFP in the VNA space for...

There is a lack of innovation from Hyland. It took them a long time to get to a web front end, but...

We don't have any sort of regular cadence with Hyland's leadership. I don't know that they are...

Acuo is extremely flexible. It is really nice to be able to manipulate studies. We have had a number...

Hyland has been pretty decent over the years. One of the things that I have a hard time with when it...

With Acuo, we have found that the documentation is dated or aged. The support documentation is not...

We are considering whether we will keep using Acuo. A lot of the decision is going to depend on the...

Hyland is very front and center and available to us. We have a customer success manager and a sales...

Hyland has a very knowledgeable Acuo support team. When we call, they are very quick to reply. They...

Acuo has been through the ownership of multiple companies since we originally purchased the product....

Acuo is a great product, but we elected to migrate to another product because that product already...

Acuo is used more as a back-end database, so it is not Hyland's strongest solution. The overall...

I would buy Acuo again. I would not push people away from Hyland, but I would be honest about why we...

We struggled a little bit with integration with Hyland's early cloud adoption. Hyland could improve...

Hyland doesn't offer any training. We have asked for it because we would like to get more training...

I know that Hyland does support a lot of Epic integrations.

Acuo might not be the best product, but it is cheaper for us to build out what we already own...

Hyland has been pretty good about keeping their promises. Hyland’s support team calls or emails me...

An area for improvement for Hyland would be the ability to curate studies for research purposes....