Acuo
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
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User Commentary
Hyland needs to have some sort of ongoing training program or online refresher course where we can...
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Hyland has started to create a centralized management website that we can install, and that has made...
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Hyland doesn't have any sort of heartbeat or proactive monitoring of the systems for us. I don't...
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In the past, I would have rated Hyland higher for their implementation services, but we have had...
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We have regular meetings with our contacts at Hyland. We will still be partnering with Hyland in a...
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The product is rock solid, and the vendor's culture is positive. Hyland is really proactive and...
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We have been using the system for many years now, and it consistently delivers. The system is...
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The vendor needs to look at a hybrid architecture to allow an on-site and cloud-hosted instance. I...
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We use the VNA regularly to solve workflow issues or data issues.
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I personally hate Acuo. It is one of the worst VNAs, and it isn't even vendor neutral; it is fully...
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The training was not exceptional. The vendor is battling with a lack of resources, so they are not...
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I would not buy this product again because every time we turn around, the vendor wants money to do anything....
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The VNA is fairly complicated. Some things in the system are troublesome. If we have a patient-data...
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The vendor has one of the older products in the VNA market, but they have been bouncing around a...
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The product centralizes the images in one location across multiple facilities, so we are now an...
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I would buy this system again, but I would probably use more of the vendor's products than we...
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Once people learn how to use the system, it is very easy and convenient to use. If people go through...
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I would suggest that others looking at this product purchase more of the pieces of the system.
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Our work with the vendor was equally tactical and strategic. When I took over this system, it was a...
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Acuo is really amazing because it allows end users to be creative with their workflows and to build...
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One thing that I am not excited about with Acuo is that we can't transfer things between our...
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In terms of build perspectives and new features, the vendor hasn't really delivered any new...
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Since we implemented Acuo, the vendor has run it through multiple different buyouts. It is always...
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I am not thrilled about leaving the solution, but it wasn't my decision. That choice was very...
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Acuo is the main archive for our deconstructed model. Everything that is sent from the modality goes...
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Acuo is offered at a very competitive price point, and it could be useful for complex organizations...
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Hyland hasn’t delivered on their development promises and, in some cases, on what they have...
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Acuo could use a more user-friendly interface. Hyland uses Microsoft Management Console, which is an...
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Acuo requires a lot of babysitting. It is unstable because any errors in the system cause a backlog,...
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From the standpoint of stability and being able to handle multiple imaging types, Acuo is...
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We do not have a great relationship with Hyland. They are not very transparent with what they are doing....
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We are very dependent on Acuo. We use Acuo for a lot of things in the medical center. If we were to...
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I cannot name anyone from Hyland, and I have no idea what they are working on. I have no sense of...
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Hyland has really slowed things down in terms of the processes that they have put in place and the...
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Hyland's folks are all about upselling and getting more money out of us. Whenever we have...
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Hyland has very good support people. I don't want to fault their support team, but there has been...
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Hyland could improve by being faster to resolve issues. We are lucky that we have a really smart...
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The vendor regularly brings in a team to meet with us. The people on that team are flexible. They...
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Hyland nickel-and-dimes us a bit more than the other vendors that we work with do.
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We don't have any major pain points with the product. If we had done a bigger installation, I am...
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The solution doesn't really have any end users. It is an archive, but we have a set of system...
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We haven't had any proactive engagement from the vendor. They don't tell us what they are seeing on...
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The vendor keeps most of their promises, but sometimes their timelines are pushed out longer than we...
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We haven't received much vendor engagement outside of them providing us with software, but they were...
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The vendor needs to look at performance-based metrics. They need an analytical platform based on...
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I don't know how much money we spend on the solution. We know how much the solution has gotten back...
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Acuo has functioned as a flexible back-end solution for archiving studies. It has been good in that...
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Acuo is pretty flexible, but it is very labor intensive. It is not as easy to manage for...
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Acuo could have a little more clarity on the routing workflow of configuring modalities through the...
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The vendor only has daytime support. So it is a bit hard to get ahold of someone. We pretty much...
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I would recommend Acuo for the flexibility. If someone needs to integrate a lot of different imaging...
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Hyland has been getting better at embracing the imaging solutions and understanding the suite...
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Without a doubt, we have an ROI. The investment into the VNA was not as much as the investment into...
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Hyland is not very strategic anymore. They used to be. Hyland acquired Lexmark, and that is where we...
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Hyland is true to their word. If something sticks in the new version, Hyland does really good...
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Hyland's training is just okay. The training is specific to administrators who actually use the...
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Hyland has been a great partner in empowering us, but they really don’t push us. We have been...
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In terms of ROI, we have displaced many PACS solutions across the health system and have done...
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I refer to Acuo as my imaging integration instrument, and that is what its biggest strength is. It...
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We have heard that Hyland’s administration tools have been improving, and that is a big thing we are...
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There are a few good people in the Hyland organization that I have worked with in the past. I don’t...
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When it comes to helping drive the adoption of enterprise imaging throughout our organization, we...
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Acuo has worked kind of well, but from the experience I had between Hyland and our previous vendor,...
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I do not feel like we have been nickel-and-dimed by Hyland. They have been a great partner...
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Acuo is a little complex, but it is a backend product. It has a great deal of flexibility and...
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Acuo has been financially beneficial for us. The product's flexibility gives us a lot of savings and...
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Hyland is becoming more of a nickel-and-diming vendor. I was definitely happy with the product when...
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Acuo supports our interoperability goals well. The vendor does a lot to ensure that it can integrate...
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Hyland is extremely responsive and reliable. We use a very old version of the solution, and it is...
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One of Hyland's strong points is that they have very advanced logging in their system, so it is...
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There were some failures. Part of the issue is that Acuo would send back a signal to say that it got...
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The quality of the implementation services is bad. Hyland upgraded a bunch of things and didn’t tell...
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The outcomes are okay when the system works.
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I don’t have a lot to compare Acuo to, but there have just been a lot of issues. It is an issue to...
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Acuo met our needs in the past, but it is not part of our long-term plans because we are...
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I don’t think Acuo was worth it. I wish it could split any x-ray exam. Sometimes, the tech scans CT...
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