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User Commentary
Culture, Loyalty
When we first chose Hyland to be our VNA vendor, we told them the complexity of our environment, and...
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Operations
Regarding the implementation, Hyland needs to be more prepared and more aware of their product....
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Loyalty
With Hyland, the process to get us to a working environment is taking a really long time. The...
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Product
A Microsoft patch came out recently that broke one of the Acuo processes, and this problem was not...
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Relationship
When we get help from the right technical people from Hyland, they are spot on. They know the...
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Loyalty
At one point, Acuo wasn't part of our long-term plans, but it is now. I wouldn't buy the system...
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Operations, Product
The vendor could definitely improve their administrative tools. The product has a very clunky setup...
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Relationship
Acuo is a very stable product. If I just look at the product itself, then it delivers what it is...
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Culture, Operations, Value
We were dumb not to put something in the contract, but every time I need to get someone trained, the...
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Product
Acuo is a system that needs to be revamped. It is built off of old technology. We had some tough...
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Value
I have heard that Hyland nickel-and-dimes a bit as far as support, upgrades, and things like that...
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Relationship
As far as key strengths for Acuo go, the system is super reliable. I have worked on Acuo for a few...
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Product
Acuo has a lot of moving parts. One example of that would be that at one point, we needed another...
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Relationship
When it comes to Acuo's support and responsiveness, Acuo is incredible. Their support people are...
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Relationship, Product
We have to do an upgrade for Acuo because we realized that if we were to apply some recent Windows...
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Culture, Operations
Having a good implementation depends on our negotiation skills and the RFP and making sure that we...
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Relationship, Product
Like any company that is actively improving their software, Hyland looks at fixing bugs when they...
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Product
One tangible thing that Hyland has helped us with is data cleanup. Eventually, data from the older...
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Relationship
Acuo has been a success, but it is more behind the scenes. Folks don’t know what Acuo is, and they...
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Operations
Hyland tries to do a good job for both the implementation and upgrades. With upgrades, we wait to...
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Culture
Sales folks think that their product is the best thing on the planet, and that applies to every...
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Relationship
Hyland has changed names multiple times recently. There is turnover with technical resources. We...
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Loyalty, Operations, Product
Hyland has training tools and things that they can send out in emails when they do updates. Hyland...
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Loyalty, Relationship
Hyland's people have been very good to work with, except when the vendor has had personnel changes....
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Operations, Value
Hyland is one of those companies that doesn’t offer to ship our employees off to get trained. That...
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Operations, Product
Acuo is very challenging for users to use and isn't very intuitive.
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Product
One of the things that Hyland needs to do for Acuo is get rid of their Windows .NET Framework and...
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Product
Acuo continues to be a great medium for migrating things and onboarding new entities between our...
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Value
Maybe this is true of a lot of vendors, but it is really irritating for customers that anytime we...
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Relationship
We have only ever talked to salespeople from the vendor. We haven't had any executives reach out to...
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Relationship
One really annoying thing about Hyland is that they actually don't want us calling them anymore....
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Product
Right now, Hyland has a lot of their interfaces done through the Microsoft Management Console (MMC)....
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Loyalty, Relationship, Product
I hope that the vendor will start putting out updates a little more often. We had some bugs that...
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Relationship
Hyland did some layoffs, and they laid off one of our contacts. We did an upgrade, and ever since...
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Relationship
We get support directly from Hyland, and they have rallied their troops. The one thing that I have...
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Product
When the system is working, it works really well. We can do everything we need to in it.
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Loyalty, Relationship
Hyland's performance is abysmal at this point in time. We have some folks who are looking around at...
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Relationship
There are some workflow limitations with Acuo’s usability at the clinical level, and we are...
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Loyalty
If the solution were in a smaller environment and if the customer weren't as large as we are, Acuo...
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Product
The system has a dedicated PACS and viewer, and it comes with some inherent abilities. The system is...
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Culture, Relationship
We have a very good working relationship with Hyland. Acuo has been bought and sold a few times, and...
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Relationship
Hyland is generally not proactive in terms of letting me know when we have system problems. I don't...
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