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User Commentary

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CIO

Functionality and Upgrades

We have had a lot of frustrations with Hyland. We don't feel that they are investing in the imaging...

Sep 2020
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Manager

Interfacing and Integration

Our PACS is supposedly going away. So basically, the VNA is our PACS. With that said, we have...

Sep 2020
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Manager

Relationship

I think Hyland keeps their promises. I have very little dealings with them. We were a quick build to...

Sep 2020
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Manager

Lessons Learned

Hyland should discourage organizations from hurriedly building projects like ours in terms of the...

Sep 2020
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Manager

Implementation and Training

When it comes to the quality and effectiveness of the vendor’s implementation services, I have no...

Sep 2020
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Manager

Lessons Learned

Hyland did charge a lot when we implemented. I don’t know that for a fact because they pretty much...

Sep 2020
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Manager

Implementation and Training

I was familiar with Acuo already before we were trained. Hyland showed us a whole bunch of things...

Sep 2020
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Analyst/Coordinator

Lessons Learned

All of the systems that we have are way too expensive. ROI with enterprise imaging is a hard thing...

Sep 2020
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Analyst/Coordinator

Relationship

Hyland has contributed to the ROI by providing things for us. They haven’t really been a roadblock....

Sep 2020
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Analyst/Coordinator

Lessons Learned

Acuo is less secure than the other system we use, but there is no money there. If we wanted to get...

Sep 2020
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Analyst/Coordinator

Lessons Learned

Hyland keeps their promises because they don’t ever promise. I would recommend Hyland’s product...

Sep 2020
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Manager

Future Outlook

We just did an upgrade, and we have been having problems with performance. We have been working with...

Sep 2020
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Manager

Relationship

Hyland acquired the company that previously owned Acuo, and the support under Hyland is not as good.

Sep 2020
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Analyst/Coordinator

Lessons Learned

When it comes to driving the adoption of enterprise imaging, I would say that we are the tactical...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

Hyland has a decent VNA. The real issue is that they tout it as a standalone VNA. This means that...

Aug 2020
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VP/Other Executive

Lessons Learned

Hyland pushes NilRead, which is supposed to be their universal viewer. It may be good for reads here...

Aug 2020
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Director

Relationship

Acuo is a decent VNA, but Hyland isn't really good at jumping in and being involved with our...

Jul 2020
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Director

Other Observations & Comments

I don't know whether Hyland is part of our long-term plans. We have had the system for some time,...

Jul 2020
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Manager

ROI / Cost (care and feeding)

We sometimes feel nickel-and-dimed by Hyland on various things that we want to do. There are random...

Jun 2020
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Manager

Relationship

With Hyland, we are ironing out some of our processes, but we understand where we need to be with...

Jun 2020
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Manager

Functionality and Upgrades

Acuo doesn’t provide functionality that is meeting all of our needs, at least not in the way that we...

Jun 2020
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Manager

Functionality and Upgrades

There is not a big base of end users with Acuo. It is mostly about the technologists, and we have...

Jun 2020
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Manager

Other Observations & Comments

Hyland purchased Lexmark, and I have found that Hyland seems to push professional services more than...

Jun 2020
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Manager

Functionality and Upgrades

The solution mostly works as advertised. There is a lot of flexibility in the system, and we use it...

Jun 2020
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Manager

Functionality and Upgrades

We have the vendor's traditional back end, which we use for building modalities and setting up the...

Jun 2020
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Manager

Functionality and Upgrades

We were one of Hyland's early customers. We have been storing radiology, cardiology, cath, and echo...

Jun 2020
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Manager

Service and Support

With the current COVID-19 pandemic, Hyland was offering NilRead to customers who didn't have it as a...

Jun 2020
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Manager

ROI / Cost (care and feeding)

Moving away from the PACS and just having the VNA and viewers was scary at first but amazing. We...

May 2020
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Manager

Other Observations & Comments

We want to see improvements in the capability to expand the build into a universal platform among...

May 2020
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Manager

Other Observations & Comments

Hyland has a free upgrade service that is part of a monthly or yearly maintenance, but when it comes...

Apr 2020
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Manager

Functionality and Upgrades

The last couple of patches we had were to fix issues in the system, not to make new features. In...

Apr 2020
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Manager

Functionality and Upgrades

Hyland hasn’t sold us anything that is less than what they promised. I really like how flexible Acuo...

Apr 2020
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Manager

Service and Support

Hyland’s first-tier phone support people need better education. Or maybe I have been working with...

Apr 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Hyland sometimes nickel-and-dimes. For example, there was an issue where images didn’t get...

Apr 2020
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Analyst/Coordinator

Implementation and Training

Because the system was already implemented before I got my position, we had to repay for my...

Apr 2020
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Analyst/Coordinator

Interfacing and Integration

The integration and interoperability with Acuo have been pretty good. I am the end user; other...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

Without going through a major upgrade, I have to fix the images and other things coming into Acuo in...

Apr 2020
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Analyst/Coordinator

Service and Support

Hyland's support is pretty good. The technical staff has been fairly helpful. I had one person...

Apr 2020
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Director

Functionality and Upgrades

End users don’t really use Acuo. It is more of an IT tool, so I would rate the ease of use in the...

Mar 2020
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Director

Functionality and Upgrades

I would give Hyland the highest score for driving tangible outcomes. We have used the system for...

Mar 2020
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Director

Functionality and Upgrades

The problem with Hyland's software is that the daily maintenance is very laborious. That is one of...

Mar 2020
(1)
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Director

Functionality and Upgrades

I do like Hyland, and I do like the system overall. When we first got the solution, it was owned by...

Mar 2020
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Director

Relationship

Hyland is not proactive. I want Hyland to reach out to us proactively, including when the account...

Mar 2020
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CIO

Sales and Contracting

I have not seen Hyland put a broader picture together of why they are a highly strategic partner for...

Jan 2020
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CIO

Sales and Contracting

Hyland is an interesting group. It doesn’t feel like they are creating a cohesive picture. We want...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

As a radiologist, I feel that the VNA doesn’t really impact my work, but if I were an ordering...

Dec 2019
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We switched to Acuo because it would work 100 times better with NilRead than a different VNA. We had...

Dec 2019
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VP/Other Executive

Functionality and Upgrades

We are having a lot of trouble with Acuo. I hear the complaints, and one of the things our team...

Dec 2019
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VP/Other Executive

Functionality and Upgrades

We have expanded the VNA outside of radiology and are adding other areas. Hyland provides...

Dec 2019
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VP/Other Executive

Implementation and Training

When we started with our enterprise imaging strategy, it was a pretty massive undertaking. We had to...

Dec 2019
 Helpful

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Manager

Service and Support

For the most part, Hyland keeps their promises. We have had a couple of issues that we didn’t...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

I would say the recent upgrades have been excellent. Our last upgrade with Hyland went really well....

Dec 2019
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Manager

Service and Support

I would have given Hyland a higher score on service, but Hyland changed their support structure. We...

Dec 2019
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Manager

Functionality and Upgrades

In terms of the VNA structure, Acuo is really good. I can do anything; I can route from anywhere and...

Dec 2019
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Manager

Functionality and Upgrades

Hyland has been flexible, and the system allows end users to have more control over their data....

Dec 2019
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Manager

Functionality and Upgrades

Acuo doesn’t support all of the DICOM transfer syntaxes, and it doesn’t support JPEG-based images....

Dec 2019
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Manager

Relationship

We have a pretty good rapport with Hyland executives. We had a meeting a few months back and had...

Dec 2019
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Manager

Service and Support

We don’t have proactive service from Hyland. We don’t get any notifications on the latest upgrades...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

I am not aware of a better VNA than Acuo at this point. I would recommend the system to any peers as...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

It is hard to beat what we are getting with Hyland. I have a feeling we are going to get good integration....

Dec 2019
 Helpful

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Manager

Implementation and Training

Acuo is the best when it comes to implementations and upgrades. If we have a problem, Hyland is very...

Nov 2019
 Helpful

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Manager

Relationship

We haven’t had much going on in terms of executive involvement from Hyland. We haven’t needed that...

Nov 2019
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Manager

Other Observations & Comments

We are really looking at multiple strategies that may or may not involve Hyland, such as service...

Nov 2019
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Manager

Service and Support

Hyland has made some recommendations on small things, but those add up. They have been very up front...

Nov 2019
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Manager

Service and Support

We have seen outcomes with Hyland, especially with our first use case that neither of our PACS...

Nov 2019
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Director

Future Outlook

We have been trying to stretch our enterprise imaging strategy, but we are also looking at moving to...

Nov 2019
 Helpful

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Manager

Technology

I don't know whether Hyland is part of our long-term plans because it doesn't seem like they are...

Nov 2019
 Helpful

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Manager

Service and Support

Hyland hasn't been proactive with their customer service, but they do answer us when we reach out...

Nov 2019
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Manager

Functionality and Upgrades

We have been asking Hyland for a better GUI for years, and they have never gotten one. It would be...

Nov 2019
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Director

Other Observations & Comments

I would be unsure about buying Acuo again. I don’t know whether Hyland nickel-and-dimes us; I don’t...

Oct 2019
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Director

Functionality and Upgrades

Once we got Acuo deployed, we found out that it wasn’t configured a certain way, and we had to get...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

There are some things that we would like to do with the system, but we don't have the additional...

Oct 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

I don't think we are getting our money's worth with this system, but I think that all things are...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

This system is easy to use. The vendor is consistent there. The product works, and no one is...

Oct 2019
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Analyst/Coordinator

Relationship

Hyland really does respond and try to work on things. We work with a few people weekly to improve...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

Hyland is developing at a pace that we are pushing for. They are not telling us they don't have...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

Hyland provides our long-term storage archive for the healthcare system. This solution is able to...

Oct 2019
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Analyst/Coordinator

Other Observations & Comments

This solution is part of our long-term plans. If I were starting over today, I would possibly buy...

Oct 2019
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Analyst/Coordinator

Service and Support

How well Hyland keeps their promises is a work in progress. We got this solution early on in...

Oct 2019
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Analyst/Coordinator

Implementation and Training

Hyland's pricing hasn't been bad. We have a train that the trainers set up. Hyland trains us, and...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Hyland's product works really well and works in the way it was promoted. There are some things that...

Oct 2019
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Manager

Other Observations & Comments

The ownership for Acuo keeps changing. Things have settled down, but for a while, the ownership...

Oct 2019
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Manager

Functionality and Upgrades

A while ago, we desperately wanted to upgrade Acuo, and we were having a lot of problems. I don't...

Oct 2019