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Acuo
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
User Commentary
Analyst/Coordinator
The solution doesn't really have any end users. It is an archive, but we have a set of system...
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Analyst/Coordinator
We haven't had any proactive engagement from the vendor. They don't tell us what they are seeing on...
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Analyst/Coordinator
The vendor keeps most of their promises, but sometimes their timelines are pushed out longer than we...
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Analyst/Coordinator
We haven't received much vendor engagement outside of them providing us with software, but they were...
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Analyst/Coordinator
The vendor needs to look at performance-based metrics. They need an analytical platform based on...
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Analyst/Coordinator
I don't know how much money we spend on the solution. We know how much the solution has gotten back...
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Manager
Acuo has functioned as a flexible back-end solution for archiving studies. It has been good in that...
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Manager
Acuo is pretty flexible, but it is very labor intensive. It is not as easy to manage for...
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Manager
Acuo could have a little more clarity on the routing workflow of configuring modalities through the...
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Manager
The vendor only has daytime support. So it is a bit hard to get ahold of someone. We pretty much...
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Manager
I would recommend Acuo for the flexibility. If someone needs to integrate a lot of different imaging...
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Manager
Hyland has been getting better at embracing the imaging solutions and understanding the suite...
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Director
Without a doubt, we have an ROI. The investment into the VNA was not as much as the investment into...
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Director
Hyland is not very strategic anymore. They used to be. Hyland acquired Lexmark, and that is where we...
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Director
Hyland is true to their word. If something sticks in the new version, Hyland does really good...
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Director
Hyland's training is just okay. The training is specific to administrators who actually use the...
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Manager
Hyland has been a great partner in empowering us, but they really don’t push us. We have been...
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Manager
In terms of ROI, we have displaced many PACS solutions across the health system and have done...
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Manager
I refer to Acuo as my imaging integration instrument, and that is what its biggest strength is. It...
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Manager
We have heard that Hyland’s administration tools have been improving, and that is a big thing we are...
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Manager
There are a few good people in the Hyland organization that I have worked with in the past. I don’t...
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Manager
When it comes to helping drive the adoption of enterprise imaging throughout our organization, we...
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Manager
Acuo has worked kind of well, but from the experience I had between Hyland and our previous vendor,...
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Manager
I do not feel like we have been nickel-and-dimed by Hyland. They have been a great partner...
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Manager
Acuo is a little complex, but it is a backend product. It has a great deal of flexibility and...
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Manager
Acuo has been financially beneficial for us. The product's flexibility gives us a lot of savings and...
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Manager
Hyland is becoming more of a nickel-and-diming vendor. I was definitely happy with the product when...
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Manager
Acuo supports our interoperability goals well. The vendor does a lot to ensure that it can integrate...
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Manager
Hyland is extremely responsive and reliable. We use a very old version of the solution, and it is...
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VP/Other Executive
One of Hyland's strong points is that they have very advanced logging in their system, so it is...
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Manager
There were some failures. Part of the issue is that Acuo would send back a signal to say that it got...
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Manager
The quality of the implementation services is bad. Hyland upgraded a bunch of things and didn’t tell...
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Manager
The outcomes are okay when the system works.
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Manager
I don’t have a lot to compare Acuo to, but there have just been a lot of issues. It is an issue to...
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Director
Acuo met our needs in the past, but it is not part of our long-term plans because we are...
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Manager
I don’t think Acuo was worth it. I wish it could split any x-ray exam. Sometimes, the tech scans CT...
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Director
We had no complaints about Hyland or Acuo. Our upgrades went fairly well; they were fairly clean...
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Director
Hyland was always responsive and very rational. The technical folks were very good quality.
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Director
The product contributed to our time savings by allowing us to go at our own pace and save on storage...
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Manager
For our front-end users, and probably IT as well, Acuo has admin portal hang-ups and things like...
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Manager
Hyland is very conscious of what is in and out of scope; they do not throw in any extra little freebies....
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Manager
We have a really good partnership for outcomes with Hyland.
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Manager
Hyland is mostly tactical. We have our own architect group, so we have set out what we want to do in...
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Manager
We haven’t done anything to look at the return on investment from Acuo. We haven't seen an ROI yet....
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Manager
We definitely don't have to pay for upgrades. The vendor's service desk does that. There are...
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Manager
Hyland’s upgrade implementations are usually really smooth. Acuo is pretty solid most of the time,...
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Manager
There isn't end-user or administrator training that comes with Acuo upgrades. The vendor gives us...
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Manager
When we call Hyland’s support, it is usually because there is something big that is wrong that...
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Manager
The log-file configuration is problematic. It appears on Hyland’s default installs, so when they do...
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Manager
Hyland hasn't done much to help us. There was something that we should have been doing every day,...
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Manager
Hyland doesn't ever contact us. The system doesn't work half the time, and because of that, placing...
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Manager
The system is more complicated than other systems that we use. We have to load another desktop...
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Director
Hyland's training needs to be better. Getting an engineer up to speed on the application requires a...
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Director
There is no such thing as a free lunch with Hyland. If we ask for anything, Hyland charges us. They...
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Director
Acuo has been around for a while. It is a fairly stable product, and that is good. Some of the...
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Director
Hyland's charges are a bit ambiguous. We are building a relationship with them. But anything that...
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Director
With the new upgrade, the vendor is making improvements to the front end, and they are developing...
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Director
In the last upgrade, there were features released that hadn't undergone sufficient quality control....
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Manager
We leverage the product based on Hyland's feedback and how they handle implementations with...
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Manager
The ability for users to access images from anywhere has contributed to our ROI. That ability...
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Manager
Acuo is a very robust system with intuitive apps. There are some things that we would like to tweak,...
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Manager
The process was painful, but the system is live. Hyland hadn't really integrated the system with our...
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Manager
The tool is working and is a big win for the physicians. They can sign reports, and that is amazing....
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Manager
The mobile-viewing functionality works well. That was new to Hyland, so they had some support...
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Manager
We have just had knuckleheaded things happen. Hyland did an upgrade without any real smoke test...
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Manager
Hyland has the old OnBase product, which is more than just the old document-management system, and...
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Manager
We can view an XDS image along with a DICOM image. Users can do everything through the XDS, and...
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Director
Hyland's role has been mostly tactical with some strategic guidance. We pretty much dictate the path...
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Director
It is hard to say whether we have realized an ROI with Acuo. It has taken years, and we are still...
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Director
There are other products out there that are just as good as Acuo. I would definitely do more...
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Director
The software is a bit difficult. It seems like a lot of the product is still in development. Hyland...
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Director
Hyland gives customers the product, and then they step back a bit. We don't know what we don't know,...
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Director
We have had a good experience with the support team. The people I deal with resolve our issues.
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Manager
The VNA portion is pretty straightforward; it is Hyland that seems to get in the way. It feels like...
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VP/Other Executive
We haven't seen a lot of innovation since Hyland took over Acuo, though they are starting to talk...
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VP/Other Executive
We don't have a lot of downtime or issues with Acuo. The product seems stable.
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Manager
We are moving along with our enterprise imaging strategy and hope to bring in other service lines in...
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Manager
The vendor offers some strategic guidance. I don't personally care for the product, but my coworkers...
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Manager
Acuo is more of a standalone system. I would love to have an image viewing platform that runs from...
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Manager
The system is confusing, and I don’t like it. We have several dozen archive controllers, and finding...
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Manager
The vendor does a good job of offering proactive support. They have an active monitoring setup, and...
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Manager
Acuo is the foundational piece for all of our imaging. It took a little while, but we have full...
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Manager
Hyland is continually updating products in the Acuo suite. We definitely get the support we need...
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Manager
Hyland does a good job with support, but their web portal is weak. We get the service we need, but...
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Manager
I have contacts up to the executive level. I have had face-to-face contact with them. I rarely need...
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Manager
If people wanted to buy the VNA for a long-term archive, I would tell them that it offers that...
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Manager
Hyland could be a little more proactive about contacting their customers when they have a new...
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VP/Other Executive
Acuo is fast. The speed of the system is probably its greatest strength. When the system works, it...
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VP/Other Executive
Acuo struggles with patient reconciliation. We have a lot of paused jobs because we have to babysit...
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Director
I don't see Hyland as tactical at all. We are trying to engage them more tactically. They are always...
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Director
We have reached out to Hyland’s executives to engage with them for future releases and discussions....
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Director
Hyland is always changing the people that we work with. It is hard to start over with a new person....
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Manager
Hyland is supposed to send us data when we ask for it, and they do on most occasions, but we seem to...
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Manager
Things were sent in batch mode, so the system would wait for us to request 10 studies and then send...
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Manager
We have leveraged the technology in a way so that it can be properly utilized in enterprise imaging....
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Manager
Hyland used to have a tech support number that they would respond to. They changed their policy to...
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Manager
The vendor has helped us to manage our image distribution. We have worked with our vendors and...
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Manager
Some of the administration modules aren't intuitive. There is basically one module and a bunch of...
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Manager
I haven't seen a lot of proactive communication. We have had very little access to the vendor...
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Manager
I would definitely buy the product again. The system’s flexibility is really great. The vendor has...
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Manager
The vendor does not avoid charging us for every little thing. They do charge for every little thing,...
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Manager
I rate the quality of upgrades highly with the exception that the vendor does not like to do...
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Manager
We don’t get a whole lot of training on the system. We pretty much have to get documents and figure...
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Manager
The system works exactly as it was promoted. It is extremely flexible, and we can route anything...
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Manager
The system is meeting every need we have, and the vendor seems to be developing the product. We get...
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Manager
We get our money’s worth from the system. Once we get our goal, the system should be relatively low...
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Manager
The system is great. I like that we route the data quickly. We can modify data points on the fly and...
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Manager
I have talked to the vendor, and they are working on improvements with the product. I would like to...
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Director
As far as the product driving tangible outcomes goes, Acuo does a very good job. We have frequent...
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Director
We have just begun our journey with Acuo, and so far, the selection has been good from a software...
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Director
Hyland has great in-person training, and they also have prerecorded online training courses that the...
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Director
When it comes to delivering new technology, Hyland is embracing the full gamut of things, such as...
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