Acuo Comments

 

Featured  Report

Preferences

   Bookmark

Related Blogs

Current Time Inside Cache Tag Helper: 1/19/2021 2:41:46 AM and Model.EvProductId = 2710

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Manager

Functionality and Upgrades

Acuo is the foundational piece for all of our imaging. It took a little while, but we have full...

Jan 2021
 Helpful

 or  to see details.

Manager

Service and Support

Hyland is continually updating products in the Acuo suite. We definitely get the support we need...

Jan 2021
 Helpful

 or  to see details.

Manager

Service and Support

Hyland does a good job with support, but their web portal is weak. We get the service we need, but...

Jan 2021
 Helpful

 or  to see details.

Manager

Relationship

I have contacts up to the executive level. I have had face-to-face contact with them. I rarely need...

Jan 2021
 Helpful

 or  to see details.

Manager

Lessons Learned

If people wanted to buy the VNA for a long-term archive, I would tell them that it offers that...

Jan 2021
 Helpful

 or  to see details.

Manager

Relationship

Hyland could be a little more proactive about contacting their customers when they have a new...

Jan 2021
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Acuo is fast. The speed of the system is probably its greatest strength. When the system works, it...

Dec 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Acuo struggles with patient reconciliation. We have a lot of paused jobs because we have to babysit...

Dec 2020
 Helpful

 or  to see details.

Director

Sales and Contracting

I don't see Hyland as tactical at all. We are trying to engage them more tactically. They are always...

Dec 2020
 Helpful

 or  to see details.

Director

Relationship

We have reached out to Hyland’s executives to engage with them for future releases and discussions....

Dec 2020
 Helpful

 or  to see details.

Director

Service and Support

Hyland is always changing the people that we work with. It is hard to start over with a new person....

Dec 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Hyland is supposed to send us data when we ask for it, and they do on most occasions, but we seem to...

Nov 2020
 Helpful

 or  to see details.

Manager

Technology

Things were sent in batch mode, so the system would wait for us to request 10 studies and then send...

Nov 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We have leveraged the technology in a way so that it can be properly utilized in enterprise imaging....

Nov 2020
 Helpful

 or  to see details.

Manager

Service and Support

Hyland used to have a tech support number that they would respond to. They changed their policy to...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor has helped us to manage our image distribution. We have worked with our vendors and...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Some of the administration modules aren't intuitive. There is basically one module and a bunch of...

Nov 2020
 Helpful

 or  to see details.

Manager

Relationship

I haven't seen a lot of proactive communication. We have had very little access to the vendor...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would definitely buy the product again. The system’s flexibility is really great. The vendor has...

Oct 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor does not avoid charging us for every little thing. They do charge for every little thing,...

Oct 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

I rate the quality of upgrades highly with the exception that the vendor does not like to do...

Oct 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

We don’t get a whole lot of training on the system. We pretty much have to get documents and figure...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system works exactly as it was promoted. It is extremely flexible, and we can route anything...

Oct 2020
 Helpful

 or  to see details.

Manager

Technology

The system is meeting every need we have, and the vendor seems to be developing the product. We get...

Oct 2020
 Helpful

 or  to see details.

Manager

Future Outlook

We get our money’s worth from the system. Once we get our goal, the system should be relatively low...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is great. I like that we route the data quickly. We can modify data points on the fly and...

Oct 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

I have talked to the vendor, and they are working on improvements with the product. I would like to...

Oct 2020
 Helpful

 or  to see details.

Director

Relationship

As far as the product driving tangible outcomes goes, Acuo does a very good job. We have frequent...

Oct 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We have just begun our journey with Acuo, and so far, the selection has been good from a software...

Oct 2020
 Helpful

 or  to see details.

Director

Implementation and Training

Hyland has great in-person training, and they also have prerecorded online training courses that the...

Oct 2020
 Helpful

 or  to see details.

Director

Technology

When it comes to delivering new technology, Hyland is embracing the full gamut of things, such as...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We want Acuo to make it a lot easier to clean up our batches. Our biggest challenge is that we have...

Oct 2020
 Helpful

 or  to see details.

Manager

Relationship

Our relationship with Hyland is somewhere between tactical and strategic. Eventually, we are going...

Oct 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I don't think that we are getting a return on our investment yet. Acuo does a great job with...

Oct 2020
 Helpful

 or  to see details.

Manager

Service and Support

Honestly, Acuo has been a challenge. But only because it is a vast application. The solution is a...

Oct 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Right now, we are involved in a project with Acuo. We are in this process because cardiology uses a...

Oct 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

We have had a lot of frustrations with Hyland. We don't feel that they are investing in the imaging...

Sep 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

Our PACS is supposedly going away. So basically, the VNA is our PACS. With that said, we have...

Sep 2020
 Helpful

 or  to see details.

Manager

Relationship

I think Hyland keeps their promises. I have very little dealings with them. We were a quick build to...

Sep 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

Hyland should discourage organizations from hurriedly building projects like ours in terms of the...

Sep 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

When it comes to the quality and effectiveness of the vendor’s implementation services, I have no...

Sep 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

Hyland did charge a lot when we implemented. I don’t know that for a fact because they pretty much...

Sep 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

I was familiar with Acuo already before we were trained. Hyland showed us a whole bunch of things...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

All of the systems that we have are way too expensive. ROI with enterprise imaging is a hard thing...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Hyland has contributed to the ROI by providing things for us. They haven’t really been a roadblock....

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

Acuo is less secure than the other system we use, but there is no money there. If we wanted to get...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

Hyland keeps their promises because they don’t ever promise. I would recommend Hyland’s product...

Sep 2020
 Helpful

 or  to see details.

Manager

Future Outlook

We just did an upgrade, and we have been having problems with performance. We have been working with...

Sep 2020
 Helpful

 or  to see details.

Manager

Relationship

Hyland acquired the company that previously owned Acuo, and the support under Hyland is not as good.

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

When it comes to driving the adoption of enterprise imaging, I would say that we are the tactical...

Sep 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Hyland has a decent VNA. The real issue is that they tout it as a standalone VNA. This means that...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

Hyland pushes NilRead, which is supposed to be their universal viewer. It may be good for reads here...

Aug 2020
 Helpful

 or  to see details.

Director

Relationship

Acuo is a decent VNA, but Hyland isn't really good at jumping in and being involved with our...

Jul 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

I don't know whether Hyland is part of our long-term plans. We have had the system for some time,...

Jul 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We sometimes feel nickel-and-dimed by Hyland on various things that we want to do. There are random...

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

With Hyland, we are ironing out some of our processes, but we understand where we need to be with...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Acuo doesn’t provide functionality that is meeting all of our needs, at least not in the way that we...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

There is not a big base of end users with Acuo. It is mostly about the technologists, and we have...

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Hyland purchased Lexmark, and I have found that Hyland seems to push professional services more than...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The solution mostly works as advertised. There is a lot of flexibility in the system, and we use it...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have the vendor's traditional back end, which we use for building modalities and setting up the...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We were one of Hyland's early customers. We have been storing radiology, cardiology, cath, and echo...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

With the current COVID-19 pandemic, Hyland was offering NilRead to customers who didn't have it as a...

Jun 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Moving away from the PACS and just having the VNA and viewers was scary at first but amazing. We...

May 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We want to see improvements in the capability to expand the build into a universal platform among...

May 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Hyland has a free upgrade service that is part of a monthly or yearly maintenance, but when it comes...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The last couple of patches we had were to fix issues in the system, not to make new features. In...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Hyland hasn’t sold us anything that is less than what they promised. I really like how flexible Acuo...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

Hyland’s first-tier phone support people need better education. Or maybe I have been working with...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Hyland sometimes nickel-and-dimes. For example, there was an issue where images didn’t get...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Because the system was already implemented before I got my position, we had to repay for my...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

The integration and interoperability with Acuo have been pretty good. I am the end user; other...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Without going through a major upgrade, I have to fix the images and other things coming into Acuo in...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Hyland's support is pretty good. The technical staff has been fairly helpful. I had one person...

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

End users don’t really use Acuo. It is more of an IT tool, so I would rate the ease of use in the...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I would give Hyland the highest score for driving tangible outcomes. We have used the system for...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The problem with Hyland's software is that the daily maintenance is very laborious. That is one of...

Mar 2020
(1)
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I do like Hyland, and I do like the system overall. When we first got the solution, it was owned by...

Mar 2020
 Helpful

 or  to see details.

Director

Relationship

Hyland is not proactive. I want Hyland to reach out to us proactively, including when the account...

Mar 2020
 Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports