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Acuo Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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Manager

For our front-end users, and probably IT as well, Acuo has admin portal hang-ups and things like...

May 2021
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Manager

Hyland is very conscious of what is in and out of scope; they do not throw in any extra little freebies....

May 2021
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Manager

We have a really good partnership for outcomes with Hyland.

May 2021
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Manager

Hyland is mostly tactical. We have our own architect group, so we have set out what we want to do in...

Apr 2021
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Manager

We haven’t done anything to look at the return on investment from Acuo. We haven't seen an ROI yet....

Apr 2021
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Manager

We definitely don't have to pay for upgrades. The vendor's service desk does that. There are...

Apr 2021
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Manager

Hyland’s upgrade implementations are usually really smooth. Acuo is pretty solid most of the time,...

Apr 2021
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Manager

There isn't end-user or administrator training that comes with Acuo upgrades. The vendor gives us...

Apr 2021
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Manager

When we call Hyland’s support, it is usually because there is something big that is wrong that...

Apr 2021
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Manager

The log-file configuration is problematic. It appears on Hyland’s default installs, so when they do...

Apr 2021
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Manager

Hyland hasn't done much to help us. There was something that we should have been doing every day,...

Mar 2021
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Manager

Hyland doesn't ever contact us. The system doesn't work half the time, and because of that, placing...

Mar 2021
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Manager

The system is more complicated than other systems that we use. We have to load another desktop...

Mar 2021
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Director

Hyland's training needs to be better. Getting an engineer up to speed on the application requires a...

Feb 2021
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Director

There is no such thing as a free lunch with Hyland. If we ask for anything, Hyland charges us. They...

Feb 2021
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Director

Acuo has been around for a while. It is a fairly stable product, and that is good. Some of the...

Feb 2021
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Director

Hyland's charges are a bit ambiguous. We are building a relationship with them. But anything that...

Feb 2021
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Director

With the new upgrade, the vendor is making improvements to the front end, and they are developing...

Feb 2021
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Director

In the last upgrade, there were features released that hadn't undergone sufficient quality control....

Feb 2021
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Manager

We leverage the product based on Hyland's feedback and how they handle implementations with...

Feb 2021
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Manager

The ability for users to access images from anywhere has contributed to our ROI. That ability...

Feb 2021
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Manager

Acuo is a very robust system with intuitive apps. There are some things that we would like to tweak,...

Feb 2021
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Manager

The process was painful, but the system is live. Hyland hadn't really integrated the system with our...

Jan 2021
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Manager

The tool is working and is a big win for the physicians. They can sign reports, and that is amazing....

Jan 2021
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Manager

The mobile-viewing functionality works well. That was new to Hyland, so they had some support...

Jan 2021
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Manager

We have just had knuckleheaded things happen. Hyland did an upgrade without any real smoke test...

Jan 2021
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Manager

Hyland has the old OnBase product, which is more than just the old document-management system, and...

Jan 2021
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Manager

We can view an XDS image along with a DICOM image. Users can do everything through the XDS, and...

Jan 2021
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Director

Hyland's role has been mostly tactical with some strategic guidance. We pretty much dictate the path...

Jan 2021
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Director

It is hard to say whether we have realized an ROI with Acuo. It has taken years, and we are still...

Jan 2021
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Director

There are other products out there that are just as good as Acuo. I would definitely do more...

Jan 2021
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Director

The software is a bit difficult. It seems like a lot of the product is still in development. Hyland...

Jan 2021
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Director

Hyland gives customers the product, and then they step back a bit. We don't know what we don't know,...

Jan 2021
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Director

We have had a good experience with the support team. The people I deal with resolve our issues.

Jan 2021
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Manager

The VNA portion is pretty straightforward; it is Hyland that seems to get in the way. It feels like...

Jan 2021
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VP/Other Executive

We haven't seen a lot of innovation since Hyland took over Acuo, though they are starting to talk...

Jan 2021
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VP/Other Executive

We don't have a lot of downtime or issues with Acuo. The product seems stable.

Jan 2021
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Manager

We are moving along with our enterprise imaging strategy and hope to bring in other service lines in...

Jan 2021
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Manager

The vendor offers some strategic guidance. I don't personally care for the product, but my coworkers...

Jan 2021
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Manager

Acuo is more of a standalone system. I would love to have an image viewing platform that runs from...

Jan 2021
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Manager

The system is confusing, and I don’t like it. We have several dozen archive controllers, and finding...

Jan 2021
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Manager

The vendor does a good job of offering proactive support. They have an active monitoring setup, and...

Jan 2021
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Manager

Acuo is the foundational piece for all of our imaging. It took a little while, but we have full...

Jan 2021
||
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Manager

Hyland is continually updating products in the Acuo suite. We definitely get the support we need...

Jan 2021
||
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Manager

Hyland does a good job with support, but their web portal is weak. We get the service we need, but...

Jan 2021
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Manager

I have contacts up to the executive level. I have had face-to-face contact with them. I rarely need...

Jan 2021
||
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Manager

If people wanted to buy the VNA for a long-term archive, I would tell them that it offers that...

Jan 2021
||
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Manager

Hyland could be a little more proactive about contacting their customers when they have a new...

Jan 2021
||
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VP/Other Executive

Acuo is fast. The speed of the system is probably its greatest strength. When the system works, it...

Dec 2020
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VP/Other Executive

Acuo struggles with patient reconciliation. We have a lot of paused jobs because we have to babysit...

Dec 2020
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Director

I don't see Hyland as tactical at all. We are trying to engage them more tactically. They are always...

Dec 2020
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Director

We have reached out to Hyland’s executives to engage with them for future releases and discussions....

Dec 2020
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Director

Hyland is always changing the people that we work with. It is hard to start over with a new person....

Dec 2020
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Manager

Hyland is supposed to send us data when we ask for it, and they do on most occasions, but we seem to...

Nov 2020
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Manager

Things were sent in batch mode, so the system would wait for us to request 10 studies and then send...

Nov 2020
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Manager

We have leveraged the technology in a way so that it can be properly utilized in enterprise imaging....

Nov 2020
||
(0)
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Manager

Hyland used to have a tech support number that they would respond to. They changed their policy to...

Nov 2020
||
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Manager

The vendor has helped us to manage our image distribution. We have worked with our vendors and...

Nov 2020
||
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Manager

Some of the administration modules aren't intuitive. There is basically one module and a bunch of...

Nov 2020
||
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Manager

I haven't seen a lot of proactive communication. We have had very little access to the vendor...

Nov 2020
||
(0)
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Manager

I would definitely buy the product again. The system’s flexibility is really great. The vendor has...

Oct 2020
||
(0)
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Manager

The vendor does not avoid charging us for every little thing. They do charge for every little thing,...

Oct 2020
||
(0)
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Manager

I rate the quality of upgrades highly with the exception that the vendor does not like to do...

Oct 2020
||
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Manager

We don’t get a whole lot of training on the system. We pretty much have to get documents and figure...

Oct 2020
||
(0)
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Manager

The system works exactly as it was promoted. It is extremely flexible, and we can route anything...

Oct 2020
||
(0)
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Manager

The system is meeting every need we have, and the vendor seems to be developing the product. We get...

Oct 2020
||
(0)
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Manager

We get our money’s worth from the system. Once we get our goal, the system should be relatively low...

Oct 2020
||
(0)
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Manager

The system is great. I like that we route the data quickly. We can modify data points on the fly and...

Oct 2020
||
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Manager

I have talked to the vendor, and they are working on improvements with the product. I would like to...

Oct 2020
||
(0)
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Director

As far as the product driving tangible outcomes goes, Acuo does a very good job. We have frequent...

Oct 2020
||
(0)
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Director

We have just begun our journey with Acuo, and so far, the selection has been good from a software...

Oct 2020
||
(0)
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Director

Hyland has great in-person training, and they also have prerecorded online training courses that the...

Oct 2020
||
(0)
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Director

When it comes to delivering new technology, Hyland is embracing the full gamut of things, such as...

Oct 2020
||
(0)
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Manager

We want Acuo to make it a lot easier to clean up our batches. Our biggest challenge is that we have...

Oct 2020
||
(0)
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Manager

Our relationship with Hyland is somewhere between tactical and strategic. Eventually, we are going...

Oct 2020
||
(0)
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Manager

I don't think that we are getting a return on our investment yet. Acuo does a great job with...

Oct 2020
||
(0)
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Manager

Honestly, Acuo has been a challenge. But only because it is a vast application. The solution is a...

Oct 2020
||
(0)
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Manager

Right now, we are involved in a project with Acuo. We are in this process because cardiology uses a...

Oct 2020
||
(0)
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CIO

We have had a lot of frustrations with Hyland. We don't feel that they are investing in the imaging...

Sep 2020
||
(0)
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Manager

Our PACS is supposedly going away. So basically, the VNA is our PACS. With that said, we have...

Sep 2020
||
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Manager

I think Hyland keeps their promises. I have very little dealings with them. We were a quick build to...

Sep 2020
||
(0)
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Manager

Hyland should discourage organizations from hurriedly building projects like ours in terms of the...

Sep 2020
||
(0)
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Manager

When it comes to the quality and effectiveness of the vendor’s implementation services, I have no...

Sep 2020
||
(0)
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Manager

Hyland did charge a lot when we implemented. I don’t know that for a fact because they pretty much...

Sep 2020
||
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Manager

I was familiar with Acuo already before we were trained. Hyland showed us a whole bunch of things...

Sep 2020
||
(0)
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Analyst/Coordinator

All of the systems that we have are way too expensive. ROI with enterprise imaging is a hard thing...

Sep 2020
||
(0)
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Analyst/Coordinator

Hyland has contributed to the ROI by providing things for us. They haven’t really been a roadblock....

Sep 2020
||
(0)
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Analyst/Coordinator

Acuo is less secure than the other system we use, but there is no money there. If we wanted to get...

Sep 2020
||
(0)
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Analyst/Coordinator

Hyland keeps their promises because they don’t ever promise. I would recommend Hyland’s product...

Sep 2020
||
(0)
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Manager

We just did an upgrade, and we have been having problems with performance. We have been working with...

Sep 2020
||
(0)
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Manager

Hyland acquired the company that previously owned Acuo, and the support under Hyland is not as good.

Sep 2020
||
(0)
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Analyst/Coordinator

When it comes to driving the adoption of enterprise imaging, I would say that we are the tactical...

Sep 2020
||
(0)
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VP/Other Executive

Hyland has a decent VNA. The real issue is that they tout it as a standalone VNA. This means that...

Aug 2020
||
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VP/Other Executive

Hyland pushes NilRead, which is supposed to be their universal viewer. It may be good for reads here...

Aug 2020
||
(0)
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Director

Acuo is a decent VNA, but Hyland isn't really good at jumping in and being involved with our...

Jul 2020
||
(0)
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Director

I don't know whether Hyland is part of our long-term plans. We have had the system for some time,...

Jul 2020
||
(0)
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Manager

We sometimes feel nickel-and-dimed by Hyland on various things that we want to do. There are random...

Jun 2020
||
(0)
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Manager

With Hyland, we are ironing out some of our processes, but we understand where we need to be with...

Jun 2020
||
(0)
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Manager

Acuo doesn’t provide functionality that is meeting all of our needs, at least not in the way that we...

Jun 2020
||
(0)
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Manager

There is not a big base of end users with Acuo. It is mostly about the technologists, and we have...

Jun 2020
||
(0)
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Manager

Hyland purchased Lexmark, and I have found that Hyland seems to push professional services more than...

Jun 2020
||
(0)
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Manager

The solution mostly works as advertised. There is a lot of flexibility in the system, and we use it...

Jun 2020
||
(0)
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Manager

We have the vendor's traditional back end, which we use for building modalities and setting up the...

Jun 2020
||
(0)
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Manager

We were one of Hyland's early customers. We have been storing radiology, cardiology, cath, and echo...

Jun 2020
||
(0)
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Manager

With the current COVID-19 pandemic, Hyland was offering NilRead to customers who didn't have it as a...

Jun 2020
||
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