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Acuo Commentary
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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CTO

Relationship

Hyland did some layoffs, and they laid off one of our contacts. We did an upgrade, and ever since...

Dec 2023
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CTO

Relationship

We get support directly from Hyland, and they have rallied their troops. The one thing that I have...

Dec 2023
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CTO

Product

When the system is working, it works really well. We can do everything we need to in it.

Dec 2023
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CTO

Loyalty, Relationship

Hyland's performance is abysmal at this point in time. We have some folks who are looking around at...

Dec 2023
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Director

Relationship

There are some workflow limitations with Acuo’s usability at the clinical level, and we are...

Nov 2023
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Director

Loyalty

If the solution were in a smaller environment and if the customer weren't as large as we are, Acuo...

Nov 2023
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Director

Product

The system has a dedicated PACS and viewer, and it comes with some inherent abilities. The system is...

Nov 2023
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Manager

Culture, Relationship

We have a very good working relationship with Hyland. Acuo has been bought and sold a few times, and...

Nov 2023
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Manager

Relationship

Hyland is generally not proactive in terms of letting me know when we have system problems. I don't...

Nov 2023
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Manager

Loyalty, Product

For what it is, the VNA is fine. From our vantage point, the vendor has a little way to go to make...

Sep 2023
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Manager

Relationship, Product

In general, we would like the vendor to just stay stable and operational and help us have all of our...

Sep 2023
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Manager

Relationship, Operations

We have only had a handful of calls with Hyland, and those were mostly concerning QA work. We had to...

Jul 2023
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Manager

Loyalty, Operations

Getting Acuo up-to-date on a more recent version would help us with a lot of things because I am...

Jul 2023
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Manager

Product

Hyland definitely stands out with their ability to encompass anything in terms of digital imaging. I...

Jun 2023
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Manager

Relationship

Hyland was a high performer a year ago, but they had a large reduction in their support staff and...

Jun 2023
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Manager

Relationship

Hyland knew about an issue with a Microsoft security patch, but they never posted it. The vendor...

May 2023
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Manager

Relationship, Operations

Hyland recently laid off about 10% of their workforce. We have an active project, and our project...

May 2023
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Manager

Product

Hyland's product isn’t always up-to-date with Microsoft security patches. I am old school and like...

May 2023
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Manager

Product

We recently went with the Acuo admin portal, which enables some of our techs to use some of the...

May 2023
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Director

Operations

We did a big project around data cleanup with Hyland, and the project had little to no impact on...

May 2023
||
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Director

Culture, Relationship

Hyland is pretty good in terms of relationships. The vendor doesn't have a lot of turnover in their...

May 2023
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Director

Loyalty, Product

The product is definitely doing what it is supposed to. If Hyland can come up with an easy way to...

May 2023
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Analyst/Coordinator

Product

I think Acuo is great. I feel like it has so few problems compared to all of the other applications...

May 2023
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Analyst/Coordinator

Relationship, Operations

All of Hyland’s support people have been awesome. When I have contacted them, they have been super...

May 2023
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Manager

Product

There are probably other VNAs on the market that are probably more efficient or at least easier to...

May 2023
||
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Manager

Product

The things we want are really related to innovation. We would like to see more significant changes...

May 2023
||
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Manager

Operations, Product

We haven't had an upgrade in a while. Some of that might be on us, but a lot of it is just on...

May 2023
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Manager

Relationship, Product

We have some referring physicians that have to dictate in Acuo, and they are very unhappy because...

May 2023
||
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Director

Relationship, Product

We haven't really seen a lot of improvements in the VNA or the infrastructure. Part of that is...

May 2023
||
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Director

Relationship, Product

Acuo’s stability and reliability are great, but it struggles when it comes to responsiveness and...

May 2023
||
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Director

Relationship

I wish Hyland had a more proactive monitoring solution so that when there are problems in the...

May 2023
||
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VP/Other Executive

Relationship

All of our Acuo things are mostly managed by our support staff in the background. We don’t have much...

May 2023
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VP/Other Executive

Product

Hyland's product seems like a deconstructed PACS because the vendor doesn't have a tangible...

May 2023
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VP/Other Executive

Relationship

Hyland has been able to add on several additional PACS and push them into the VNA with no issue. It...

May 2023
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Manager

Product

Our ability to configure the VNA ourselves is a big benefit. We also like the customization options...

Feb 2023
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Manager

Value

We would like Hyland to improve duplication across servers. Right now, we have to build...

Feb 2023
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Manager

Culture, Relationship, Product

We don't really get a lot of new technology from Hyland. They are not good at promoting that.

Feb 2023
||
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Director

Relationship, Product

Our experience with Acuo has brought up a lot of different challenges. There were upgrades we had to...

Feb 2023
||
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Manager

Loyalty, Relationship

Acuo is pretty comprehensive. We are working on the road map with the vendor, and they are pretty engaged....

Feb 2023
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Analyst/Coordinator

Loyalty

We are looking at replacing Acuo with a whole new PACS and using cloud technology. That is the only...

Feb 2023
||
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Analyst/Coordinator

Product, Value

Changes in updates that an admin can do now in order to correct studies have drastically increased...

Feb 2023
||
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Manager

Relationship

Hyland needs to improve their technicians' support knowledge. They used to have a lot of strong...

Feb 2023
||
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Manager

Loyalty

Acuo is a very complex system when it comes to managing day-to-day things. It has a legacy...

Feb 2023
||
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VP/Other Executive

Relationship, Operations, Product

We have had issues with Acuo, and Hyland has had a really hard time figuring out what is wrong. We...

Feb 2023
||
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VP/Other Executive

Operations

Over the years, we have gotten really busy, and we haven't had the chance to prioritize the...

Feb 2023
||
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VP/Other Executive

Culture, Value

One criticism I have about Hyland is that they are like lawyers when it comes to billing. Every...

Feb 2023
||
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Physician

Relationship, Product

Our biggest issue is with how the integration is set up. The communication between our PACS and Acuo...

Jan 2023
||
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Physician

Relationship

I think Hyland could be a little more involved. We have not had any contact with Hyland. They deal...

Jan 2023
||
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Physician

Relationship, Product

We only have a small amount of local cache memory within Acuo. That is not enough for a radiology...

Jan 2023
||
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Director

Relationship, Product

We have had some challenges with Hyland. Acuo has definitely been a problem. We have needed to do a...

Jan 2023
||
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Director

Relationship

We can't think of anything that we are not happy with. Hyland’s executive leadership team is...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

We had to back out of a certain upgrade with Hyland because there was a configuration problem deep...

Jan 2023
||
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Director

Relationship, Operations

I wish Hyland had forums. There are companies that have forums where we can go, do a lot of...

Jan 2023
||
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Director

Relationship

Hyland's service is really good. Their management is good, and they get back to us very quickly....

Jan 2023
||
(0)
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Director

Value

We are getting our money's worth for Acuo. It is an archive; it sits there and collects things. The...

Jan 2023
||
(0)
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Director

Culture, Value

Hyland’s billing is awful. I spend a lot of time trying to clean up their invoices because they...

Jan 2023
||
(0)
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VP/Other Executive

Product

Acuo is a true neutral VNA, and we have tested it with several other systems and third-party...

Jan 2023
||
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VP/Other Executive

Relationship

We would like a better relationship with and more communication from Hyland. Our partnership with...

Jan 2023
||
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VP/Other Executive

Value

We have had Acuo for some time and have seen a good ROI. It is hard to nail down an ROI for...

Jan 2023
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