Acuo Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship
Hyland sells us products and doesn't necessarily engage with customers on how to make the product...
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Operations, Value
Our staff members like to get under the hood of the Acuo product. Hyland doesn't offer any training...
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Value
Hyland is nickel-and-diming us for even the conversations that we have about upgrades. We did a...
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Product
Hyland is a good neutral and stand-alone VNA. It works well with our other imaging systems, and it...
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Loyalty, Product
We have been adding some ultrasound options to the system, and we have more projects coming down the...
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Relationship
Our IT team takes care of most of our needs with Acuo. There is one system that we don't have to...
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Product
Often, patients want their images to share with other clinics or systems, and we used to burn the...
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Relationship
We meet with Hyland on a regular basis, so there is good engagement. We have also met with their...
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Operations
There is no end-user training or anything for the solution. I don't even know whether Hyland trained...
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Relationship, Value
We haven't really seen much new technology from Hyland in the last few years. Historically, if we...
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Product
Acuo is great at routing imaging data. Acuo is fast, and it is easy to configure. Acuo does what it...
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Value
There is a defect in Acuo right now, and the issue caused additional cleanup for my staff members....
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Relationship
Acuo is very laborious. We have to be super technical. My team has to basically be at a product...
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Relationship
We just went through an infrastructure upgrade with Hyland, and everything went really well. Hyland...
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Loyalty, Operations, Product
Acuo is awesome, and I really like it. I have no complaints about how it works. We are hoping to see...
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Operations, Product
I hope Acuo can be made more user friendly with an upgrade. It is not the most intuitive system in...
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Value
Hyland does try to nickel-and-dime sometimes. They charge for any upgrades or projects we have done....
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Relationship
Hyland prefers that we put in tickets on their website when we need support, so that is how we do...
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Relationship
Hyland's support people have always been awesome. They are super responsive, and I have never had a...
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Loyalty
My satisfaction with Hyland may get worse if they get mad at us. I don't think we are the first...
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Relationship
Hyland's executives are involved to some extent. We have contacts who we deal with within the...
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Product
End users don’t ever see the VNA, so they don't know anything about it. However, Acuo works, and we...
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Loyalty
I'm trying to think of what promises Hyland may have made to us. As we looked at what we were going...
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Relationship
Hyland hasn’t done anything to provide new technology for the VNA. Additionally, Hyland doesn't do...
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Product
There is a problem with the whole Acuo system. I would have certainly picked another vendor over...
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Product
I don't think Acuo is a very good VNA. I don't think it integrates well with the PACS we have from...
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Relationship, Product
I like that Acuo is truly vendor neutral and that we can essentially integrate any service line...
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Relationship, Operations
Hyland's response has been pretty good regarding enhancement requests. There have been a lot of...
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Loyalty
There are things that could look better in the product, but overall it is nice. In the future, I...
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Relationship
We don't subscribe to any of Hyland's proactive monitoring solutions. They make sure that they...
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Relationship
Hyland's executive involvement is very good. They are always open to ad hoc meetings to discuss the...
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Relationship, Operations
I have opened up a lot of cases with Hyland's support. When I do open a case, I get a knowledgeable...
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Operations
In the past, Hyland was a bit weak when it came to providing actual training outside of their...
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Product
Most of the interoperability issues are not related necessarily to how the solution works. The...
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Relationship
Things are going quite well with Hyland. Their customer service is very responsive, and they are...
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Culture, Operations
The last upgrade project that we did with Hyland was our VNA infrastructure upgrade. I thought that...
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Loyalty, Product
As far as whether I would buy this solution again, I would like to say yes, but industry standards...
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Product, Value
Acuo is a toolkit, so it is very powerful in the right person's hands, and it has saved us in a lot...
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Product
With Acuo, I would like to see outbound traffic adopt a higher Protocol Data Unit length per DICOM...
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Operations
There is really no ongoing training from Hyland. There is a support portal, a forum, and a blog, and...
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Operations
With Acuo, there has mostly been on-the-job training. The vendor didn't provide us with any training...
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Product, Value
There are a lot of different modules or components to Acuo. It isn't just one software. There are...
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Relationship
The support for Acuo is phenomenal. We put a ticket in the portal, and we get a call within five...
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Relationship, Product, Value
I have been pretty happy with Acuo. The system performs well and has minimal issues. Acuo has a lot...
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Value
Acuo just gets more costly, so I expect that we will move into the next year and that the cost is...
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Loyalty, Relationship, Product
There are some things that Hyland could improve and streamline and some features or functions that...
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Product
We can have little mini databases that separate the data within Acuo. If Acuo can't hit one of those...
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Relationship
Hyland has one person who knows everything about Acuo, so if that person gets hit by a bus, we are...
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Loyalty
Acuo is such a piece of “!#$%&” and we are moving away from it. We have multiple full-time people...
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Culture, Relationship
Hyland reminds me of years ago when software companies made their money on service and maintenance...
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Loyalty, Value
Hyland is trying to get us to move to a managed services solution. We have gotten them to a price...
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Loyalty, Relationship
Hyland is better than our universal viewer vendor, but I never really have a need to work with...
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Loyalty, Value
Acuo is an expensive product. It is like a Ford Taurus. It gets us where we need to go, and it...
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Operations
We did an upgrade, and it was a little bumpy just because the vendor was in a transition phase. But...
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Relationship
We have very rarely had to call the vendor for support, but when we have, they have been very...
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Loyalty
Acuo is not part of our long-term plans, and that isn't because of anything bad with Acuo. We are...
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Culture, Operations, Value
We are behind on an upgrade, and Hyland told us that we could do the upgrade ourselves while they...
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Product, Value
Acuo has helped deploy a clinical viewer throughout the hospital integrated with different systems....
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Product
Acuo is so overengineered and nonintuitive to run; it can do so much, but if we configure it to a...
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Relationship
We have seen recent improvements in Acuo. Hyland has worked with us, and we have had a number of...
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Loyalty, Relationship
We like the partnership we have with Hyland. We have developed a relationship with people at all...
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Relationship
Hyland is never proactive. I don’t know whether Hyland is sleeping or whether they just don’t have...
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Operations
Hyland’s training and the information they give us after an upgrade to tell us what to do is very...
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Relationship, Product
Acuo is really easy to use, and it is very good at DICOM tag morphing and image routing. The...
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Value
Acuo does a pretty good job of reducing our pain points. The solution was able to absorb a lot of...
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Loyalty, Product
We use Hyland’s HL7 broker, and it works really well, and we are hoping to do more with it. Also, we...
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Value
There are some things we would like out of Hyland that maybe they offer, and we just haven't...
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Relationship
Hyland is always bringing in new stuff, and their support is pretty good. It has always been...
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Loyalty
If I were starting from scratch today, I would probably look at other vendors, but I don’t have any...
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Loyalty, Relationship
I’m feeling pretty good about Hyland. There are a few dips here and there, but mostly the vendor has...
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Loyalty, Relationship, Product
Acuo’s stability is good, but we don't really see Hyland asking us whether we want to be on the...
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Relationship, Product
Our problem is with Acuo. For some reason, we seem to lose studies; it gets hung up all the time,...
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Loyalty, Relationship, Operations
Hyland doesn't keep their promises about the resources that they deliver for projects. The vendor...
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Product
Hyland's systems integrate with a large number of our products, but we have seen that there are...
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Relationship
Hyland's support model and support staff members are really good. I have had really good...
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Relationship
I would give the vendor the top score for their executive involvement but the lowest score when it...
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Value
We have paid Hyland a lot of money, and we constantly have problems. I wouldn't recommend the system...
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Loyalty, Product, Value
Hyland's ability to give users custom workflows is a strength. That is one reason that we are still...
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Culture, Loyalty, Relationship, Product
I wouldn't buy Acuo again because Hyland lost a lot of their leadership on the R&D side. At this...
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Operations, Product
Hyland has an online program that we can subscribe to for training. However, the vendor is very...
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Culture, Loyalty
When we first chose Hyland to be our VNA vendor, we told them the complexity of our environment, and...
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Operations
Regarding the implementation, Hyland needs to be more prepared and more aware of their product....
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Loyalty
With Hyland, the process to get us to a working environment is taking a really long time. The...
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Product
A Microsoft patch came out recently that broke one of the Acuo processes, and this problem was not...
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Relationship
When we get help from the right technical people from Hyland, they are spot on. They know the...
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