Acuo Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Value

I have heard that Hyland nickel-and-dimes a bit as far as support, upgrades, and things like that...

Apr 2024
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Analyst/Coordinator

Relationship

As far as key strengths for Acuo go, the system is super reliable. I have worked on Acuo for a few...

Apr 2024
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Analyst/Coordinator

Product

Acuo has a lot of moving parts. One example of that would be that at one point, we needed another...

Apr 2024
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Analyst/Coordinator

Relationship

When it comes to Acuo's support and responsiveness, Acuo is incredible. Their support people are...

Apr 2024
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Analyst/Coordinator

Relationship, Product

We have to do an upgrade for Acuo because we realized that if we were to apply some recent Windows...

Apr 2024
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Analyst/Coordinator

Culture, Operations

Having a good implementation depends on our negotiation skills and the RFP and making sure that we...

Mar 2024
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Analyst/Coordinator

Relationship, Product

Like any company that is actively improving their software, Hyland looks at fixing bugs when they...

Mar 2024
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Analyst/Coordinator

Product

One tangible thing that Hyland has helped us with is data cleanup. Eventually, data from the older...

Mar 2024
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Analyst/Coordinator

Relationship

Acuo has been a success, but it is more behind the scenes. Folks don’t know what Acuo is, and they...

Mar 2024
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Analyst/Coordinator

Operations

Hyland tries to do a good job for both the implementation and upgrades. With upgrades, we wait to...

Mar 2024
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Analyst/Coordinator

Culture

Sales folks think that their product is the best thing on the planet, and that applies to every...

Mar 2024
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Manager

Relationship

Hyland has changed names multiple times recently. There is turnover with technical resources. We...

Feb 2024
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Manager

Loyalty, Operations, Product

Hyland has training tools and things that they can send out in emails when they do updates. Hyland...

Jan 2024
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Manager

Loyalty, Relationship

Hyland's people have been very good to work with, except when the vendor has had personnel changes....

Jan 2024
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Analyst/Coordinator

Operations, Value

Hyland is one of those companies that doesn’t offer to ship our employees off to get trained. That...

Jan 2024
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Analyst/Coordinator

Operations, Product

Acuo is very challenging for users to use and isn't very intuitive.

Jan 2024
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Analyst/Coordinator

Product

One of the things that Hyland needs to do for Acuo is get rid of their Windows .NET Framework and...

Jan 2024
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Analyst/Coordinator

Product

Acuo continues to be a great medium for migrating things and onboarding new entities between our...

Jan 2024
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Manager

Value

Maybe this is true of a lot of vendors, but it is really irritating for customers that anytime we...

Jan 2024
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Manager

Relationship

We have only ever talked to salespeople from the vendor. We haven't had any executives reach out to...

Jan 2024
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Manager

Relationship

One really annoying thing about Hyland is that they actually don't want us calling them anymore....

Jan 2024
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Manager

Product

Right now, Hyland has a lot of their interfaces done through the Microsoft Management Console (MMC)....

Jan 2024
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Manager

Loyalty, Relationship, Product

I hope that the vendor will start putting out updates a little more often. We had some bugs that...

Jan 2024
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CTO

Relationship

Hyland did some layoffs, and they laid off one of our contacts. We did an upgrade, and ever since...

Dec 2023
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CTO

Relationship

We get support directly from Hyland, and they have rallied their troops. The one thing that I have...

Dec 2023
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CTO

Product

When the system is working, it works really well. We can do everything we need to in it.

Dec 2023
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CTO

Loyalty, Relationship

Hyland's performance is abysmal at this point in time. We have some folks who are looking around at...

Dec 2023
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Director

Relationship

There are some workflow limitations with Acuo’s usability at the clinical level, and we are...

Nov 2023
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Director

Loyalty

If the solution were in a smaller environment and if the customer weren't as large as we are, Acuo...

Nov 2023
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Director

Product

The system has a dedicated PACS and viewer, and it comes with some inherent abilities. The system is...

Nov 2023
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Manager

Culture, Relationship

We have a very good working relationship with Hyland. Acuo has been bought and sold a few times, and...

Nov 2023
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Manager

Relationship

Hyland is generally not proactive in terms of letting me know when we have system problems. I don't...

Nov 2023
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Manager

Loyalty, Product

For what it is, the VNA is fine. From our vantage point, the vendor has a little way to go to make...

Sep 2023
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Manager

Relationship, Product

In general, we would like the vendor to just stay stable and operational and help us have all of our...

Sep 2023
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Manager

Relationship, Operations

We have only had a handful of calls with Hyland, and those were mostly concerning QA work. We had to...

Jul 2023
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Manager

Loyalty, Operations

Getting Acuo up-to-date on a more recent version would help us with a lot of things because I am...

Jul 2023
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Manager

Product

Hyland definitely stands out with their ability to encompass anything in terms of digital imaging. I...

Jun 2023
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Manager

Relationship

Hyland was a high performer a year ago, but they had a large reduction in their support staff and...

Jun 2023
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Manager

Relationship

Hyland knew about an issue with a Microsoft security patch, but they never posted it. The vendor...

May 2023
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Manager

Relationship, Operations

Hyland recently laid off about 10% of their workforce. We have an active project, and our project...

May 2023
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Manager

Product

Hyland's product isn’t always up-to-date with Microsoft security patches. I am old school and like...

May 2023
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Manager

Product

We recently went with the Acuo admin portal, which enables some of our techs to use some of the...

May 2023
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Director

Operations

We did a big project around data cleanup with Hyland, and the project had little to no impact on...

May 2023
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Director

Culture, Relationship

Hyland is pretty good in terms of relationships. The vendor doesn't have a lot of turnover in their...

May 2023
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Director

Loyalty, Product

The product is definitely doing what it is supposed to. If Hyland can come up with an easy way to...

May 2023
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Analyst/Coordinator

Product

I think Acuo is great. I feel like it has so few problems compared to all of the other applications...

May 2023
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Analyst/Coordinator

Relationship, Operations

All of Hyland’s support people have been awesome. When I have contacted them, they have been super...

May 2023
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Manager

Product

There are probably other VNAs on the market that are probably more efficient or at least easier to...

May 2023
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Manager

Product

The things we want are really related to innovation. We would like to see more significant changes...

May 2023
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Manager

Operations, Product

We haven't had an upgrade in a while. Some of that might be on us, but a lot of it is just on...

May 2023
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Manager

Relationship, Product

We have some referring physicians that have to dictate in Acuo, and they are very unhappy because...

May 2023
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Director

Relationship, Product

We haven't really seen a lot of improvements in the VNA or the infrastructure. Part of that is...

May 2023
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Director

Relationship, Product

Acuo’s stability and reliability are great, but it struggles when it comes to responsiveness and...

May 2023
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Director

Relationship

I wish Hyland had a more proactive monitoring solution so that when there are problems in the...

May 2023
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VP/Other Executive

Relationship

All of our Acuo things are mostly managed by our support staff in the background. We don’t have much...

May 2023
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VP/Other Executive

Product

Hyland's product seems like a deconstructed PACS because the vendor doesn't have a tangible...

May 2023
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VP/Other Executive

Relationship

Hyland has been able to add on several additional PACS and push them into the VNA with no issue. It...

May 2023
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