Acuo
Filtered view: All

Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Interfacing and Integration

When we worked on custom integrations for Acuo, we always ran into some problems, partly with how...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Hyland isn’t really reaching out at all to touch base. The initial training was good, but there is...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I don't feel like we are getting the throughput from Acuo that we desire, but I think that is based...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have had issues at times with upgrades and things like those, and our database administration...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

It is always frustrating to go through Hyland’s help line and speak to low-level people even when I...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The only things we get from Hyland are newsletters and emails. Since the company has changed hands a...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

I would recommend Acuo to an acquaintance. I don't know if the system should necessarily be...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Acuo is a difficult system to administer. It is a very complicated system and is probably one of the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product does a good job of what Hyland says it will do, and it stores a lot of medical data....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

We have had a relationship with Hyland for quite some time now. Before they were Hyland, they were...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

ROI / Cost (care and feeding)

Acuo does not nickel-and-dime me to death.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Functionality and Upgrades

Acuo's system works. It is there, and it serves its purpose. It is the literature archive that we...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

It has been very frustrating and has taken some hard work to make Hyland play nice with other...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have been having a lot of difficulties. The latest version of the product wasn't ready for...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Acuo is very convoluted and has a lot of moving parts. It is just not an easy system to use. Acuo...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

When it comes to doing the actual archiving, there aren't any problems with Acuo. With any issues or...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

If there are issues, the vendor is really quick to fix them. I have no complaints about Hyland's...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

We are in the process of an upgrade with Acuo, and the upgrade is going well. I think Acuo is a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

Hyland doesn't charge us for every enhancement or feature that we are looking for. As long as an...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Acuo works together with Hyland's universal viewer as an overall solution. Acuo has done exactly...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The time it takes Hyland to contract can sometimes be a challenge. They could improve their...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor's project management has really been lacking coordination since they transitioned. Hyland...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

The vendor is not keeping up with newer integration needs, and that is why they are not in our...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Hyland doesn't have proactive resolutions. The vendor will dial in every so often to check on...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We're utilizing Acuo, so the data gets hung up in the routers, and then we just purge those studies....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Hyland charges by the hour. We have butted heads a couple of times on the specifics of the charging....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Hyland doesn't really offer training through their company, at least that I am aware of, or they...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

I haven't found an instance yet where Hyland hasn't exceeded in the interoperability space. Anything...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would like to see some internet or HTML availability. For anything that I have to do on Acuo, I...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We have been clear with Hyland about where we want to see the growth. I am confident that they will...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Acuo is extremely stable and functional. I don't need to meet with Hyland's executives because the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We have definitely received some training from Hyland, mostly around their web platform. Training...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We need better monitoring from the system in order to get better outcomes. We have asked for that in...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

It needs to be easier to control the process of splitting administrative functions in the system. We...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system's traditional interface is extraordinarily dated and difficult to navigate. The system is...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Our implementation was extraordinarily complicated. It isn't easy to perform upgrades for the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Hyland needs to have some sort of ongoing training program or online refresher course where we can...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Hyland has started to create a centralized management website that we can install, and that has made...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Hyland doesn't have any sort of heartbeat or proactive monitoring of the systems for us. I don't...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

In the past, I would have rated Hyland higher for their implementation services, but we have had...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have regular meetings with our contacts at Hyland. We will still be partnering with Hyland in a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship

The product is rock solid, and the vendor's culture is positive. Hyland is really proactive and...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Functionality and Upgrades

We have been using the system for many years now, and it consistently delivers. The system is...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Functionality and Upgrades

The vendor needs to look at a hybrid architecture to allow an on-site and cloud-hosted instance. I...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We use the VNA regularly to solve workflow issues or data issues.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I personally hate Acuo. It is one of the worst VNAs, and it isn't even vendor neutral; it is fully...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The training was not exceptional. The vendor is battling with a lack of resources, so they are not...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I would not buy this product again because every time we turn around, the vendor wants money to do anything....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The VNA is fairly complicated. Some things in the system are troublesome. If we have a patient-data...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor has one of the older products in the VNA market, but they have been bouncing around a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product centralizes the images in one location across multiple facilities, so we are now an...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would buy this system again, but I would probably use more of the vendor's products than we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Once people learn how to use the system, it is very easy and convenient to use. If people go through...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

I would suggest that others looking at this product purchase more of the pieces of the system.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Our work with the vendor was equally tactical and strategic. When I took over this system, it was a...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Acuo is really amazing because it allows end users to be creative with their workflows and to build...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

One thing that I am not excited about with Acuo is that we can't transfer things between our...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

In terms of build perspectives and new features, the vendor hasn't really delivered any new...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Since we implemented Acuo, the vendor has run it through multiple different buyouts. It is always...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I am not thrilled about leaving the solution, but it wasn't my decision. That choice was very...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Acuo is the main archive for our deconstructed model. Everything that is sent from the modality goes...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

Acuo is offered at a very competitive price point, and it could be useful for complex organizations...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Hyland hasn’t delivered on their development promises and, in some cases, on what they have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Acuo could use a more user-friendly interface. Hyland uses Microsoft Management Console, which is an...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

Acuo requires a lot of babysitting. It is unstable because any errors in the system cause a backlog,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

From the standpoint of stability and being able to handle multiple imaging types, Acuo is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We do not have a great relationship with Hyland. They are not very transparent with what they are doing....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We are very dependent on Acuo. We use Acuo for a lot of things in the medical center. If we were to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I cannot name anyone from Hyland, and I have no idea what they are working on. I have no sense of...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

Hyland has really slowed things down in terms of the processes that they have put in place and the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

Hyland's folks are all about upselling and getting more money out of us. Whenever we have...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

Hyland has very good support people. I don't want to fault their support team, but there has been...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Hyland could improve by being faster to resolve issues. We are lucky that we have a really smart...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor regularly brings in a team to meet with us. The people on that team are flexible. They...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Hyland nickel-and-dimes us a bit more than the other vendors that we work with do.

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We don't have any major pain points with the product. If we had done a bigger installation, I am...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The solution doesn't really have any end users. It is an archive, but we have a set of system...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

We haven't had any proactive engagement from the vendor. They don't tell us what they are seeing on...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor keeps most of their promises, but sometimes their timelines are pushed out longer than we...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

We haven't received much vendor engagement outside of them providing us with software, but they were...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor needs to look at performance-based metrics. They need an analytical platform based on...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

I don't know how much money we spend on the solution. We know how much the solution has gotten back...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles