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User Commentary
Value
I have heard that Hyland nickel-and-dimes a bit as far as support, upgrades, and things like that...
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Relationship
As far as key strengths for Acuo go, the system is super reliable. I have worked on Acuo for a few...
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Product
Acuo has a lot of moving parts. One example of that would be that at one point, we needed another...
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Relationship
When it comes to Acuo's support and responsiveness, Acuo is incredible. Their support people are...
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Relationship, Product
We have to do an upgrade for Acuo because we realized that if we were to apply some recent Windows...
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Culture, Operations
Having a good implementation depends on our negotiation skills and the RFP and making sure that we...
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Relationship, Product
Like any company that is actively improving their software, Hyland looks at fixing bugs when they...
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Product
One tangible thing that Hyland has helped us with is data cleanup. Eventually, data from the older...
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Relationship
Acuo has been a success, but it is more behind the scenes. Folks don’t know what Acuo is, and they...
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Operations
Hyland tries to do a good job for both the implementation and upgrades. With upgrades, we wait to...
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Culture
Sales folks think that their product is the best thing on the planet, and that applies to every...
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Relationship
Hyland has changed names multiple times recently. There is turnover with technical resources. We...
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Loyalty, Operations, Product
Hyland has training tools and things that they can send out in emails when they do updates. Hyland...
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Loyalty, Relationship
Hyland's people have been very good to work with, except when the vendor has had personnel changes....
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Operations, Value
Hyland is one of those companies that doesn’t offer to ship our employees off to get trained. That...
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Operations, Product
Acuo is very challenging for users to use and isn't very intuitive.
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Product
One of the things that Hyland needs to do for Acuo is get rid of their Windows .NET Framework and...
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Product
Acuo continues to be a great medium for migrating things and onboarding new entities between our...
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Value
Maybe this is true of a lot of vendors, but it is really irritating for customers that anytime we...
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Relationship
We have only ever talked to salespeople from the vendor. We haven't had any executives reach out to...
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Relationship
One really annoying thing about Hyland is that they actually don't want us calling them anymore....
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Product
Right now, Hyland has a lot of their interfaces done through the Microsoft Management Console (MMC)....
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Loyalty, Relationship, Product
I hope that the vendor will start putting out updates a little more often. We had some bugs that...
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Relationship
Hyland did some layoffs, and they laid off one of our contacts. We did an upgrade, and ever since...
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Relationship
We get support directly from Hyland, and they have rallied their troops. The one thing that I have...
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Product
When the system is working, it works really well. We can do everything we need to in it.
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Loyalty, Relationship
Hyland's performance is abysmal at this point in time. We have some folks who are looking around at...
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Relationship
There are some workflow limitations with Acuo’s usability at the clinical level, and we are...
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Loyalty
If the solution were in a smaller environment and if the customer weren't as large as we are, Acuo...
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Product
The system has a dedicated PACS and viewer, and it comes with some inherent abilities. The system is...
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Culture, Relationship
We have a very good working relationship with Hyland. Acuo has been bought and sold a few times, and...
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Relationship
Hyland is generally not proactive in terms of letting me know when we have system problems. I don't...
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Loyalty, Product
For what it is, the VNA is fine. From our vantage point, the vendor has a little way to go to make...
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Relationship, Product
In general, we would like the vendor to just stay stable and operational and help us have all of our...
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Relationship, Operations
We have only had a handful of calls with Hyland, and those were mostly concerning QA work. We had to...
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Loyalty, Operations
Getting Acuo up-to-date on a more recent version would help us with a lot of things because I am...
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Product
Hyland definitely stands out with their ability to encompass anything in terms of digital imaging. I...
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Relationship
Hyland was a high performer a year ago, but they had a large reduction in their support staff and...
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Relationship
Hyland knew about an issue with a Microsoft security patch, but they never posted it. The vendor...
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Relationship, Operations
Hyland recently laid off about 10% of their workforce. We have an active project, and our project...
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Product
Hyland's product isn’t always up-to-date with Microsoft security patches. I am old school and like...
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Product
We recently went with the Acuo admin portal, which enables some of our techs to use some of the...
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Operations
We did a big project around data cleanup with Hyland, and the project had little to no impact on...
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Culture, Relationship
Hyland is pretty good in terms of relationships. The vendor doesn't have a lot of turnover in their...
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Loyalty, Product
The product is definitely doing what it is supposed to. If Hyland can come up with an easy way to...
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Product
I think Acuo is great. I feel like it has so few problems compared to all of the other applications...
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Relationship, Operations
All of Hyland’s support people have been awesome. When I have contacted them, they have been super...
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Product
There are probably other VNAs on the market that are probably more efficient or at least easier to...
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Product
The things we want are really related to innovation. We would like to see more significant changes...
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Operations, Product
We haven't had an upgrade in a while. Some of that might be on us, but a lot of it is just on...
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Relationship, Product
We have some referring physicians that have to dictate in Acuo, and they are very unhappy because...
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Relationship, Product
We haven't really seen a lot of improvements in the VNA or the infrastructure. Part of that is...
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Relationship, Product
Acuo’s stability and reliability are great, but it struggles when it comes to responsiveness and...
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Relationship
I wish Hyland had a more proactive monitoring solution so that when there are problems in the...
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Relationship
All of our Acuo things are mostly managed by our support staff in the background. We don’t have much...
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Product
Hyland's product seems like a deconstructed PACS because the vendor doesn't have a tangible...
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Relationship
Hyland has been able to add on several additional PACS and push them into the VNA with no issue. It...
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