Acuo
Filtered view: All

Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Manager

Hyland needs to have some sort of ongoing training program or online refresher course where we can...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Hyland has started to create a centralized management website that we can install, and that has made...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Hyland doesn't have any sort of heartbeat or proactive monitoring of the systems for us. I don't...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the past, I would have rated Hyland higher for their implementation services, but we have had...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have regular meetings with our contacts at Hyland. We will still be partnering with Hyland in a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

The product is rock solid, and the vendor's culture is positive. Hyland is really proactive and...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

We have been using the system for many years now, and it consistently delivers. The system is...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

The vendor needs to look at a hybrid architecture to allow an on-site and cloud-hosted instance. I...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We use the VNA regularly to solve workflow issues or data issues.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I personally hate Acuo. It is one of the worst VNAs, and it isn't even vendor neutral; it is fully...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The training was not exceptional. The vendor is battling with a lack of resources, so they are not...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would not buy this product again because every time we turn around, the vendor wants money to do anything....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The VNA is fairly complicated. Some things in the system are troublesome. If we have a patient-data...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has one of the older products in the VNA market, but they have been bouncing around a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product centralizes the images in one location across multiple facilities, so we are now an...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would buy this system again, but I would probably use more of the vendor's products than we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Once people learn how to use the system, it is very easy and convenient to use. If people go through...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would suggest that others looking at this product purchase more of the pieces of the system.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our work with the vendor was equally tactical and strategic. When I took over this system, it was a...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Acuo is really amazing because it allows end users to be creative with their workflows and to build...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One thing that I am not excited about with Acuo is that we can't transfer things between our...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of build perspectives and new features, the vendor hasn't really delivered any new...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Since we implemented Acuo, the vendor has run it through multiple different buyouts. It is always...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am not thrilled about leaving the solution, but it wasn't my decision. That choice was very...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Acuo is the main archive for our deconstructed model. Everything that is sent from the modality goes...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Acuo is offered at a very competitive price point, and it could be useful for complex organizations...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Hyland hasn’t delivered on their development promises and, in some cases, on what they have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Acuo could use a more user-friendly interface. Hyland uses Microsoft Management Console, which is an...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Acuo requires a lot of babysitting. It is unstable because any errors in the system cause a backlog,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

From the standpoint of stability and being able to handle multiple imaging types, Acuo is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We do not have a great relationship with Hyland. They are not very transparent with what they are doing....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are very dependent on Acuo. We use Acuo for a lot of things in the medical center. If we were to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I cannot name anyone from Hyland, and I have no idea what they are working on. I have no sense of...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Hyland has really slowed things down in terms of the processes that they have put in place and the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Hyland's folks are all about upselling and getting more money out of us. Whenever we have...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Hyland has very good support people. I don't want to fault their support team, but there has been...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Hyland could improve by being faster to resolve issues. We are lucky that we have a really smart...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor regularly brings in a team to meet with us. The people on that team are flexible. They...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Hyland nickel-and-dimes us a bit more than the other vendors that we work with do.

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't have any major pain points with the product. If we had done a bigger installation, I am...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The solution doesn't really have any end users. It is an archive, but we have a set of system...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We haven't had any proactive engagement from the vendor. They don't tell us what they are seeing on...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor keeps most of their promises, but sometimes their timelines are pushed out longer than we...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We haven't received much vendor engagement outside of them providing us with software, but they were...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor needs to look at performance-based metrics. They need an analytical platform based on...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don't know how much money we spend on the solution. We know how much the solution has gotten back...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Acuo has functioned as a flexible back-end solution for archiving studies. It has been good in that...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Acuo is pretty flexible, but it is very labor intensive. It is not as easy to manage for...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Acuo could have a little more clarity on the routing workflow of configuring modalities through the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor only has daytime support. So it is a bit hard to get ahold of someone. We pretty much...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would recommend Acuo for the flexibility. If someone needs to integrate a lot of different imaging...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Hyland has been getting better at embracing the imaging solutions and understanding the suite...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Without a doubt, we have an ROI. The investment into the VNA was not as much as the investment into...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Hyland is not very strategic anymore. They used to be. Hyland acquired Lexmark, and that is where we...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Hyland is true to their word. If something sticks in the new version, Hyland does really good...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Hyland's training is just okay. The training is specific to administrators who actually use the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Hyland has been a great partner in empowering us, but they really don’t push us. We have been...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of ROI, we have displaced many PACS solutions across the health system and have done...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I refer to Acuo as my imaging integration instrument, and that is what its biggest strength is. It...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have heard that Hyland’s administration tools have been improving, and that is a big thing we are...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are a few good people in the Hyland organization that I have worked with in the past. I don’t...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When it comes to helping drive the adoption of enterprise imaging throughout our organization, we...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Acuo has worked kind of well, but from the experience I had between Hyland and our previous vendor,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I do not feel like we have been nickel-and-dimed by Hyland. They have been a great partner...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Acuo is a little complex, but it is a backend product. It has a great deal of flexibility and...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Acuo has been financially beneficial for us. The product's flexibility gives us a lot of savings and...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Hyland is becoming more of a nickel-and-diming vendor. I was definitely happy with the product when...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Acuo supports our interoperability goals well. The vendor does a lot to ensure that it can integrate...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Hyland is extremely responsive and reliable. We use a very old version of the solution, and it is...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One of Hyland's strong points is that they have very advanced logging in their system, so it is...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There were some failures. Part of the issue is that Acuo would send back a signal to say that it got...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The quality of the implementation services is bad. Hyland upgraded a bunch of things and didn’t tell...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The outcomes are okay when the system works.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t have a lot to compare Acuo to, but there have just been a lot of issues. It is an issue to...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Acuo met our needs in the past, but it is not part of our long-term plans because we are...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t think Acuo was worth it. I wish it could split any x-ray exam. Sometimes, the tech scans CT...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles