Acuo Commentary
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Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
Commentary Summary
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User Commentary
Loyalty
We are considering whether we will keep using Acuo. A lot of the decision is going to depend on the...
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Relationship
Hyland is very front and center and available to us. We have a customer success manager and a sales...
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Relationship
Hyland has a very knowledgeable Acuo support team. When we call, they are very quick to reply. They...
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Loyalty, Relationship
Acuo has been through the ownership of multiple companies since we originally purchased the product....
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Loyalty, Value
Acuo is a great product, but we elected to migrate to another product because that product already...
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Relationship, Product
Acuo is used more as a back-end database, so it is not Hyland's strongest solution. The overall...
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Loyalty
I would buy Acuo again. I would not push people away from Hyland, but I would be honest about why we...
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Operations
We struggled a little bit with integration with Hyland's early cloud adoption. Hyland could improve...
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Operations
Hyland doesn't offer any training. We have asked for it because we would like to get more training...
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Relationship
I know that Hyland does support a lot of Epic integrations.
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Loyalty
Acuo might not be the best product, but it is cheaper for us to build out what we already own...
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Relationship
Hyland has been pretty good about keeping their promises. Hyland’s support team calls or emails me...
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Product
An area for improvement for Hyland would be the ability to curate studies for research purposes....
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Operations
I think my satisfaction with Acuo is going to get worse. I think the main problem with Hyland is...
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Relationship
Acuo has worked well. The service calls and service issues with Acuo are minimal. Its performance is...
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Relationship
Part of the challenge with Hyland is that they have gone through a couple of reorganizations within...
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Loyalty
By and large, we are satisfied with Acuo, although we have made a strategic decision to move away...
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Culture, Relationship, Value
Hyland is talking about throwing some AI at Acuo, but everyone is using AI. It is like cruise...
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Relationship
We have some service things nailed down with Hyland, and Hyland is listening. That is a good thing....
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Relationship
I was more engaged with the previous CEO of Hyland than I am with the new CEO, but that is because...
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Product
I want to know how we are using our VNA and what is being pulled out. However, Hyland doesn't have...
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Relationship
Hyland sells us products and doesn't necessarily engage with customers on how to make the product...
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Operations, Value
Our staff members like to get under the hood of the Acuo product. Hyland doesn't offer any training...
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Value
Hyland is nickel-and-diming us for even the conversations that we have about upgrades. We did a...
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Product
Hyland is a good neutral and stand-alone VNA. It works well with our other imaging systems, and it...
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Loyalty, Product
We have been adding some ultrasound options to the system, and we have more projects coming down the...
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Relationship
Our IT team takes care of most of our needs with Acuo. There is one system that we don't have to...
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Product
Often, patients want their images to share with other clinics or systems, and we used to burn the...
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Relationship
We meet with Hyland on a regular basis, so there is good engagement. We have also met with their...
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Operations
There is no end-user training or anything for the solution. I don't even know whether Hyland trained...
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Relationship, Value
We haven't really seen much new technology from Hyland in the last few years. Historically, if we...
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Product
Acuo is great at routing imaging data. Acuo is fast, and it is easy to configure. Acuo does what it...
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Value
There is a defect in Acuo right now, and the issue caused additional cleanup for my staff members....
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Relationship
Acuo is very laborious. We have to be super technical. My team has to basically be at a product...
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Relationship
We just went through an infrastructure upgrade with Hyland, and everything went really well. Hyland...
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Loyalty, Operations, Product
Acuo is awesome, and I really like it. I have no complaints about how it works. We are hoping to see...
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Operations, Product
I hope Acuo can be made more user friendly with an upgrade. It is not the most intuitive system in...
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Value
Hyland does try to nickel-and-dime sometimes. They charge for any upgrades or projects we have done....
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Relationship
Hyland prefers that we put in tickets on their website when we need support, so that is how we do...
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Relationship
Hyland's support people have always been awesome. They are super responsive, and I have never had a...
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Loyalty
My satisfaction with Hyland may get worse if they get mad at us. I don't think we are the first...
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Relationship
Hyland's executives are involved to some extent. We have contacts who we deal with within the...
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Product
End users don’t ever see the VNA, so they don't know anything about it. However, Acuo works, and we...
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Loyalty
I'm trying to think of what promises Hyland may have made to us. As we looked at what we were going...
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Relationship
Hyland hasn’t done anything to provide new technology for the VNA. Additionally, Hyland doesn't do...
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Product
There is a problem with the whole Acuo system. I would have certainly picked another vendor over...
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Product
I don't think Acuo is a very good VNA. I don't think it integrates well with the PACS we have from...
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Relationship, Product
I like that Acuo is truly vendor neutral and that we can essentially integrate any service line...
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Relationship, Operations
Hyland's response has been pretty good regarding enhancement requests. There have been a lot of...
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