Acuo Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Operations
We did an upgrade, and it was a little bumpy just because the vendor was in a transition phase. But...
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Relationship
We have very rarely had to call the vendor for support, but when we have, they have been very...
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Loyalty
Acuo is not part of our long-term plans, and that isn't because of anything bad with Acuo. We are...
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Culture, Operations, Value
We are behind on an upgrade, and Hyland told us that we could do the upgrade ourselves while they...
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Product, Value
Acuo has helped deploy a clinical viewer throughout the hospital integrated with different systems....
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Product
Acuo is so overengineered and nonintuitive to run; it can do so much, but if we configure it to a...
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Relationship
We have seen recent improvements in Acuo. Hyland has worked with us, and we have had a number of...
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Loyalty, Relationship
We like the partnership we have with Hyland. We have developed a relationship with people at all...
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Relationship
Hyland is never proactive. I don’t know whether Hyland is sleeping or whether they just don’t have...
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Operations
Hyland’s training and the information they give us after an upgrade to tell us what to do is very...
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Relationship, Product
Acuo is really easy to use, and it is very good at DICOM tag morphing and image routing. The...
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Value
Acuo does a pretty good job of reducing our pain points. The solution was able to absorb a lot of...
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Loyalty, Product
We use Hyland’s HL7 broker, and it works really well, and we are hoping to do more with it. Also, we...
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Value
There are some things we would like out of Hyland that maybe they offer, and we just haven't...
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Relationship
Hyland is always bringing in new stuff, and their support is pretty good. It has always been...
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Loyalty
If I were starting from scratch today, I would probably look at other vendors, but I don’t have any...
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Loyalty, Relationship
I’m feeling pretty good about Hyland. There are a few dips here and there, but mostly the vendor has...
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Loyalty, Relationship, Product
Acuo’s stability is good, but we don't really see Hyland asking us whether we want to be on the...
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Relationship, Product
Our problem is with Acuo. For some reason, we seem to lose studies; it gets hung up all the time,...
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Loyalty, Relationship, Operations
Hyland doesn't keep their promises about the resources that they deliver for projects. The vendor...
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Product
Hyland's systems integrate with a large number of our products, but we have seen that there are...
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Relationship
Hyland's support model and support staff members are really good. I have had really good...
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Relationship
I would give the vendor the top score for their executive involvement but the lowest score when it...
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Value
We have paid Hyland a lot of money, and we constantly have problems. I wouldn't recommend the system...
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Loyalty, Product, Value
Hyland's ability to give users custom workflows is a strength. That is one reason that we are still...
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Culture, Loyalty, Relationship, Product
I wouldn't buy Acuo again because Hyland lost a lot of their leadership on the R&D side. At this...
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Operations, Product
Hyland has an online program that we can subscribe to for training. However, the vendor is very...
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Culture, Loyalty
When we first chose Hyland to be our VNA vendor, we told them the complexity of our environment, and...
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Operations
Regarding the implementation, Hyland needs to be more prepared and more aware of their product....
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Loyalty
With Hyland, the process to get us to a working environment is taking a really long time. The...
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Product
A Microsoft patch came out recently that broke one of the Acuo processes, and this problem was not...
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Relationship
When we get help from the right technical people from Hyland, they are spot on. They know the...
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Loyalty
At one point, Acuo wasn't part of our long-term plans, but it is now. I wouldn't buy the system...
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Operations, Product
The vendor could definitely improve their administrative tools. The product has a very clunky setup...
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Relationship
Acuo is a very stable product. If I just look at the product itself, then it delivers what it is...
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Culture, Operations, Value
We were dumb not to put something in the contract, but every time I need to get someone trained, the...
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Product
Acuo is a system that needs to be revamped. It is built off of old technology. We had some tough...
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Value
I have heard that Hyland nickel-and-dimes a bit as far as support, upgrades, and things like that...
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Relationship
As far as key strengths for Acuo go, the system is super reliable. I have worked on Acuo for a few...
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Product
Acuo has a lot of moving parts. One example of that would be that at one point, we needed another...
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Relationship
When it comes to Acuo's support and responsiveness, Acuo is incredible. Their support people are...
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Relationship, Product
We have to do an upgrade for Acuo because we realized that if we were to apply some recent Windows...
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Culture, Operations
Having a good implementation depends on our negotiation skills and the RFP and making sure that we...
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Relationship, Product
Like any company that is actively improving their software, Hyland looks at fixing bugs when they...
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Product
One tangible thing that Hyland has helped us with is data cleanup. Eventually, data from the older...
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Relationship
Acuo has been a success, but it is more behind the scenes. Folks don’t know what Acuo is, and they...
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Operations
Hyland tries to do a good job for both the implementation and upgrades. With upgrades, we wait to...
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Culture
Sales folks think that their product is the best thing on the planet, and that applies to every...
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Relationship
Hyland has changed names multiple times recently. There is turnover with technical resources. We...
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Loyalty, Operations, Product
Hyland has training tools and things that they can send out in emails when they do updates. Hyland...
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Loyalty, Relationship
Hyland's people have been very good to work with, except when the vendor has had personnel changes....
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Operations, Value
Hyland is one of those companies that doesn’t offer to ship our employees off to get trained. That...
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Operations, Product
Acuo is very challenging for users to use and isn't very intuitive.
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Product
One of the things that Hyland needs to do for Acuo is get rid of their Windows .NET Framework and...
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Product
Acuo continues to be a great medium for migrating things and onboarding new entities between our...
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Value
Maybe this is true of a lot of vendors, but it is really irritating for customers that anytime we...
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Relationship
We have only ever talked to salespeople from the vendor. We haven't had any executives reach out to...
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Relationship
One really annoying thing about Hyland is that they actually don't want us calling them anymore....
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Product
Right now, Hyland has a lot of their interfaces done through the Microsoft Management Console (MMC)....
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Loyalty, Relationship, Product
I hope that the vendor will start putting out updates a little more often. We had some bugs that...
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