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Acuo
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Interfacing and Integration

When we worked on custom integrations for Acuo, we always ran into some problems, partly with how...

Sep 2022
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Manager

Other Observations & Comments

Hyland isn’t really reaching out at all to touch base. The initial training was good, but there is...

Sep 2022
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Manager

Functionality and Upgrades

I don't feel like we are getting the throughput from Acuo that we desire, but I think that is based...

Sep 2022
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Manager

Service and Support

We have had issues at times with upgrades and things like those, and our database administration...

Sep 2022
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Manager

Service and Support

It is always frustrating to go through Hyland’s help line and speak to low-level people even when I...

Sep 2022
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Manager

Relationship

The only things we get from Hyland are newsletters and emails. Since the company has changed hands a...

Sep 2022
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Manager

Lessons Learned

I would recommend Acuo to an acquaintance. I don't know if the system should necessarily be...

Sep 2022
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Manager

Functionality and Upgrades

Acuo is a difficult system to administer. It is a very complicated system and is probably one of the...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

The product does a good job of what Hyland says it will do, and it stores a lot of medical data....

Jul 2022
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VP/Other Executive

Sales and Contracting

We have had a relationship with Hyland for quite some time now. Before they were Hyland, they were...

Jul 2022
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CTO

ROI / Cost (care and feeding)

Acuo does not nickel-and-dime me to death.

Jun 2022
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CTO

Functionality and Upgrades

Acuo's system works. It is there, and it serves its purpose. It is the literature archive that we...

Jun 2022
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Director

Relationship

It has been very frustrating and has taken some hard work to make Hyland play nice with other...

Jun 2022
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Director

Functionality and Upgrades

We have been having a lot of difficulties. The latest version of the product wasn't ready for...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Acuo is very convoluted and has a lot of moving parts. It is just not an easy system to use. Acuo...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

When it comes to doing the actual archiving, there aren't any problems with Acuo. With any issues or...

Jun 2022
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Analyst/Coordinator

Service and Support

If there are issues, the vendor is really quick to fix them. I have no complaints about Hyland's...

Jun 2022
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Analyst/Coordinator

Future Outlook

We are in the process of an upgrade with Acuo, and the upgrade is going well. I think Acuo is a...

Jun 2022
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Manager

Lessons Learned

Hyland doesn't charge us for every enhancement or feature that we are looking for. As long as an...

Jun 2022
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Manager

ROI / Cost (care and feeding)

Acuo works together with Hyland's universal viewer as an overall solution. Acuo has done exactly...

Jun 2022
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Manager

ROI / Cost (care and feeding)

The time it takes Hyland to contract can sometimes be a challenge. They could improve their...

Jun 2022
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Director

Relationship

The vendor's project management has really been lacking coordination since they transitioned. Hyland...

Jun 2022
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Director

Future Outlook

The vendor is not keeping up with newer integration needs, and that is why they are not in our...

Jun 2022
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Director

Service and Support

Hyland doesn't have proactive resolutions. The vendor will dial in every so often to check on...

Jun 2022
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Manager

Functionality and Upgrades

We're utilizing Acuo, so the data gets hung up in the routers, and then we just purge those studies....

Jun 2022
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Manager

ROI / Cost (care and feeding)

Hyland charges by the hour. We have butted heads a couple of times on the specifics of the charging....

Jun 2022
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Manager

Implementation and Training

Hyland doesn't really offer training through their company, at least that I am aware of, or they...

Jun 2022
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Manager

Interfacing and Integration

I haven't found an instance yet where Hyland hasn't exceeded in the interoperability space. Anything...

Jun 2022
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Manager

Functionality and Upgrades

I would like to see some internet or HTML availability. For anything that I have to do on Acuo, I...

Jun 2022
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Director

Future Outlook

We have been clear with Hyland about where we want to see the growth. I am confident that they will...

Jun 2022
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Director

Functionality and Upgrades

Acuo is extremely stable and functional. I don't need to meet with Hyland's executives because the...

Jun 2022
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Manager

Implementation and Training

We have definitely received some training from Hyland, mostly around their web platform. Training...

May 2022
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Manager

Functionality and Upgrades

We need better monitoring from the system in order to get better outcomes. We have asked for that in...

May 2022
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Manager

Functionality and Upgrades

It needs to be easier to control the process of splitting administrative functions in the system. We...

May 2022
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Manager

Functionality and Upgrades

The system's traditional interface is extraordinarily dated and difficult to navigate. The system is...

May 2022
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Manager

Implementation and Training

Our implementation was extraordinarily complicated. It isn't easy to perform upgrades for the...

May 2022
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Manager

Implementation and Training

Hyland needs to have some sort of ongoing training program or online refresher course where we can...

May 2022
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Manager

Functionality and Upgrades

Hyland has started to create a centralized management website that we can install, and that has made...

May 2022
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Manager

Other Observations & Comments

Hyland doesn't have any sort of heartbeat or proactive monitoring of the systems for us. I don't...

May 2022
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Manager

Implementation and Training

In the past, I would have rated Hyland higher for their implementation services, but we have had...

May 2022
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Manager

Relationship

We have regular meetings with our contacts at Hyland. We will still be partnering with Hyland in a...

May 2022
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CTO

Relationship

The product is rock solid, and the vendor's culture is positive. Hyland is really proactive and...

May 2022
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(0)
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CTO

Functionality and Upgrades

We have been using the system for many years now, and it consistently delivers. The system is...

May 2022
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CTO

Functionality and Upgrades

The vendor needs to look at a hybrid architecture to allow an on-site and cloud-hosted instance. I...

May 2022
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Manager

Functionality and Upgrades

We use the VNA regularly to solve workflow issues or data issues.

May 2022
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Analyst/Coordinator

Functionality and Upgrades

I personally hate Acuo. It is one of the worst VNAs, and it isn't even vendor neutral; it is fully...

Apr 2022
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Director

Implementation and Training

The training was not exceptional. The vendor is battling with a lack of resources, so they are not...

Apr 2022
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Director

ROI / Cost (care and feeding)

I would not buy this product again because every time we turn around, the vendor wants money to do anything....

Apr 2022
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Director

Functionality and Upgrades

The VNA is fairly complicated. Some things in the system are troublesome. If we have a patient-data...

Apr 2022
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Director

Relationship

The vendor has one of the older products in the VNA market, but they have been bouncing around a...

Apr 2022
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(0)
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Director

Functionality and Upgrades

The product centralizes the images in one location across multiple facilities, so we are now an...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

I would buy this system again, but I would probably use more of the vendor's products than we...

Mar 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

Once people learn how to use the system, it is very easy and convenient to use. If people go through...

Mar 2022
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Analyst/Coordinator

Lessons Learned

I would suggest that others looking at this product purchase more of the pieces of the system.

Mar 2022
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Analyst/Coordinator

Service and Support

Our work with the vendor was equally tactical and strategic. When I took over this system, it was a...

Mar 2022
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Manager

Functionality and Upgrades

Acuo is really amazing because it allows end users to be creative with their workflows and to build...

Feb 2022
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Manager

Interfacing and Integration

One thing that I am not excited about with Acuo is that we can't transfer things between our...

Feb 2022
||
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Manager

Service and Support

In terms of build perspectives and new features, the vendor hasn't really delivered any new...

Feb 2022
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Manager

Relationship

Since we implemented Acuo, the vendor has run it through multiple different buyouts. It is always...

Feb 2022
||
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Manager

Other Observations & Comments

I am not thrilled about leaving the solution, but it wasn't my decision. That choice was very...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

Acuo is the main archive for our deconstructed model. Everything that is sent from the modality goes...

Feb 2022
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Director

Lessons Learned

Acuo is offered at a very competitive price point, and it could be useful for complex organizations...

Feb 2022
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(0)
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Director

Service and Support

Hyland hasn’t delivered on their development promises and, in some cases, on what they have...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

Acuo could use a more user-friendly interface. Hyland uses Microsoft Management Console, which is an...

Feb 2022
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VP/Other Executive

Technology

Acuo requires a lot of babysitting. It is unstable because any errors in the system cause a backlog,...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

From the standpoint of stability and being able to handle multiple imaging types, Acuo is...

Feb 2022
||
(0)
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VP/Other Executive

Relationship

We do not have a great relationship with Hyland. They are not very transparent with what they are doing....

Feb 2022
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VP/Other Executive

Functionality and Upgrades

We are very dependent on Acuo. We use Acuo for a lot of things in the medical center. If we were to...

Feb 2022
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VP/Other Executive

Relationship

I cannot name anyone from Hyland, and I have no idea what they are working on. I have no sense of...

Feb 2022
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CIO

ROI / Cost (care and feeding)

Hyland has really slowed things down in terms of the processes that they have put in place and the...

Jan 2022
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CIO

ROI / Cost (care and feeding)

Hyland's folks are all about upselling and getting more money out of us. Whenever we have...

Jan 2022
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CIO

Service and Support

Hyland has very good support people. I don't want to fault their support team, but there has been...

Jan 2022
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Manager

Service and Support

Hyland could improve by being faster to resolve issues. We are lucky that we have a really smart...

Jan 2022
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(0)
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Manager

Relationship

The vendor regularly brings in a team to meet with us. The people on that team are flexible. They...

Nov 2021
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Manager

ROI / Cost (care and feeding)

Hyland nickel-and-dimes us a bit more than the other vendors that we work with do.

Nov 2021
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Manager

Other Observations & Comments

We don't have any major pain points with the product. If we had done a bigger installation, I am...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

The solution doesn't really have any end users. It is an archive, but we have a set of system...

Oct 2021
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Analyst/Coordinator

Other Observations & Comments

We haven't had any proactive engagement from the vendor. They don't tell us what they are seeing on...

Oct 2021
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Analyst/Coordinator

Functionality and Upgrades

The vendor keeps most of their promises, but sometimes their timelines are pushed out longer than we...

Oct 2021
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(0)
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Analyst/Coordinator

Implementation and Training

We haven't received much vendor engagement outside of them providing us with software, but they were...

Oct 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor needs to look at performance-based metrics. They need an analytical platform based on...

Oct 2021
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Analyst/Coordinator

ROI / Cost (care and feeding)

I don't know how much money we spend on the solution. We know how much the solution has gotten back...

Oct 2021
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