Acuo Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Product, Value

Acuo is a toolkit, so it is very powerful in the right person's hands, and it has saved us in a lot...

Feb 2025
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Manager

Product

With Acuo, I would like to see outbound traffic adopt a higher Protocol Data Unit length per DICOM...

Feb 2025
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Manager

Operations

There is really no ongoing training from Hyland. There is a support portal, a forum, and a blog, and...

Feb 2025
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Director

Operations

With Acuo, there has mostly been on-the-job training. The vendor didn't provide us with any training...

Jan 2025
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Director

Product, Value

There are a lot of different modules or components to Acuo. It isn't just one software. There are...

Jan 2025
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Director

Relationship

The support for Acuo is phenomenal. We put a ticket in the portal, and we get a call within five...

Jan 2025
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Director

Relationship, Product, Value

I have been pretty happy with Acuo. The system performs well and has minimal issues. Acuo has a lot...

Jan 2025
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Director

Value

Acuo just gets more costly, so I expect that we will move into the next year and that the cost is...

Jan 2025
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Director

Loyalty, Relationship, Product

There are some things that Hyland could improve and streamline and some features or functions that...

Jan 2025
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Manager

Product

We can have little mini databases that separate the data within Acuo. If Acuo can't hit one of those...

Jan 2025
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Manager

Relationship

Hyland has one person who knows everything about Acuo, so if that person gets hit by a bus, we are...

Jan 2025
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Manager

Loyalty

Acuo is such a piece of “!#$%&” and we are moving away from it. We have multiple full-time people...

Jan 2025
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CTO

Culture, Relationship

Hyland reminds me of years ago when software companies made their money on service and maintenance...

Jan 2025
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CTO

Loyalty, Value

Hyland is trying to get us to move to a managed services solution. We have gotten them to a price...

Jan 2025
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Director

Loyalty, Relationship

Hyland is better than our universal viewer vendor, but I never really have a need to work with...

Jan 2025
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Director

Loyalty, Value

Acuo is an expensive product. It is like a Ford Taurus. It gets us where we need to go, and it...

Jan 2025
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Manager

Operations

We did an upgrade, and it was a little bumpy just because the vendor was in a transition phase. But...

Dec 2024
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Manager

Relationship

We have very rarely had to call the vendor for support, but when we have, they have been very...

Dec 2024
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Manager

Loyalty

Acuo is not part of our long-term plans, and that isn't because of anything bad with Acuo. We are...

Dec 2024
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Manager

Culture, Operations, Value

We are behind on an upgrade, and Hyland told us that we could do the upgrade ourselves while they...

Dec 2024
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Manager

Product, Value

Acuo has helped deploy a clinical viewer throughout the hospital integrated with different systems....

Dec 2024
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Manager

Product

Acuo is so overengineered and nonintuitive to run; it can do so much, but if we configure it to a...

Dec 2024
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Director

Relationship

We have seen recent improvements in Acuo. Hyland has worked with us, and we have had a number of...

Nov 2024
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Director

Loyalty, Relationship

We like the partnership we have with Hyland. We have developed a relationship with people at all...

Nov 2024
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Manager

Relationship

Hyland is never proactive. I don’t know whether Hyland is sleeping or whether they just don’t have...

Nov 2024
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Manager

Operations

Hyland’s training and the information they give us after an upgrade to tell us what to do is very...

Nov 2024
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Manager

Relationship, Product

Acuo is really easy to use, and it is very good at DICOM tag morphing and image routing. The...

Nov 2024
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Manager

Value

Acuo does a pretty good job of reducing our pain points. The solution was able to absorb a lot of...

Nov 2024
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Manager

Loyalty, Product

We use Hyland’s HL7 broker, and it works really well, and we are hoping to do more with it. Also, we...

Nov 2024
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Manager

Value

There are some things we would like out of Hyland that maybe they offer, and we just haven't...

Nov 2024
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Manager

Relationship

Hyland is always bringing in new stuff, and their support is pretty good. It has always been...

Nov 2024
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Manager

Loyalty

If I were starting from scratch today, I would probably look at other vendors, but I don’t have any...

Nov 2024
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Director

Loyalty, Relationship

I’m feeling pretty good about Hyland. There are a few dips here and there, but mostly the vendor has...

Nov 2024
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Director

Loyalty, Relationship, Product

Acuo’s stability is good, but we don't really see Hyland asking us whether we want to be on the...

Nov 2024
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Manager

Relationship, Product

Our problem is with Acuo. For some reason, we seem to lose studies; it gets hung up all the time,...

Nov 2024
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Manager

Loyalty, Relationship, Operations

Hyland doesn't keep their promises about the resources that they deliver for projects. The vendor...

Nov 2024
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Manager

Product

Hyland's systems integrate with a large number of our products, but we have seen that there are...

Nov 2024
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Manager

Relationship

Hyland's support model and support staff members are really good. I have had really good...

Nov 2024
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Manager

Relationship

I would give the vendor the top score for their executive involvement but the lowest score when it...

Nov 2024
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Manager

Value

We have paid Hyland a lot of money, and we constantly have problems. I wouldn't recommend the system...

Nov 2024
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Manager

Loyalty, Product, Value

Hyland's ability to give users custom workflows is a strength. That is one reason that we are still...

Nov 2024
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Manager

Culture, Loyalty, Relationship, Product

I wouldn't buy Acuo again because Hyland lost a lot of their leadership on the R&D side. At this...

Nov 2024
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Manager

Operations, Product

Hyland has an online program that we can subscribe to for training. However, the vendor is very...

Nov 2024
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Manager

Culture, Loyalty

When we first chose Hyland to be our VNA vendor, we told them the complexity of our environment, and...

Jul 2024
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Manager

Operations

Regarding the implementation, Hyland needs to be more prepared and more aware of their product....

Jul 2024
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Manager

Loyalty

With Hyland, the process to get us to a working environment is taking a really long time. The...

Jul 2024
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Manager

Product

A Microsoft patch came out recently that broke one of the Acuo processes, and this problem was not...

Jun 2024
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Manager

Relationship

When we get help from the right technical people from Hyland, they are spot on. They know the...

Jun 2024
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Director

Loyalty

At one point, Acuo wasn't part of our long-term plans, but it is now. I wouldn't buy the system...

May 2024
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Director

Operations, Product

The vendor could definitely improve their administrative tools. The product has a very clunky setup...

May 2024
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Director

Relationship

Acuo is a very stable product. If I just look at the product itself, then it delivers what it is...

May 2024
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Director

Culture, Operations, Value

We were dumb not to put something in the contract, but every time I need to get someone trained, the...

Apr 2024
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Director

Product

Acuo is a system that needs to be revamped. It is built off of old technology. We had some tough...

Apr 2024
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Analyst/Coordinator

Value

I have heard that Hyland nickel-and-dimes a bit as far as support, upgrades, and things like that...

Apr 2024
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Analyst/Coordinator

Relationship

As far as key strengths for Acuo go, the system is super reliable. I have worked on Acuo for a few...

Apr 2024
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Analyst/Coordinator

Product

Acuo has a lot of moving parts. One example of that would be that at one point, we needed another...

Apr 2024
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Analyst/Coordinator

Relationship

When it comes to Acuo's support and responsiveness, Acuo is incredible. Their support people are...

Apr 2024
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Analyst/Coordinator

Relationship, Product

We have to do an upgrade for Acuo because we realized that if we were to apply some recent Windows...

Apr 2024
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Analyst/Coordinator

Culture, Operations

Having a good implementation depends on our negotiation skills and the RFP and making sure that we...

Mar 2024
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Analyst/Coordinator

Relationship, Product

Like any company that is actively improving their software, Hyland looks at fixing bugs when they...

Mar 2024
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Analyst/Coordinator

Product

One tangible thing that Hyland has helped us with is data cleanup. Eventually, data from the older...

Mar 2024
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Analyst/Coordinator

Relationship

Acuo has been a success, but it is more behind the scenes. Folks don’t know what Acuo is, and they...

Mar 2024
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Analyst/Coordinator

Operations

Hyland tries to do a good job for both the implementation and upgrades. With upgrades, we wait to...

Mar 2024
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Analyst/Coordinator

Culture

Sales folks think that their product is the best thing on the planet, and that applies to every...

Mar 2024
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Manager

Relationship

Hyland has changed names multiple times recently. There is turnover with technical resources. We...

Feb 2024
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