Acuo Commentary
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Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
Culture, Value
Hyland is pretty straightforward with their charging. Acuo provides good value for the money.
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Loyalty
We are leaving Hyland because we have been having some issues with Acuo, and we haven’t been able to...
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Loyalty
I'm just not particularly impressed with Acuo. But we also haven't done an RFP in the VNA space for...
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Relationship, Product
There is a lack of innovation from Hyland. It took them a long time to get to a web front end, but...
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Relationship
We don't have any sort of regular cadence with Hyland's leadership. I don't know that they are...
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Product
Acuo is extremely flexible. It is really nice to be able to manipulate studies. We have had a number...
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Value
Hyland has been pretty decent over the years. One of the things that I have a hard time with when it...
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Relationship, Product
With Acuo, we have found that the documentation is dated or aged. The support documentation is not...
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Loyalty
We are considering whether we will keep using Acuo. A lot of the decision is going to depend on the...
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Relationship
Hyland is very front and center and available to us. We have a customer success manager and a sales...
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Relationship
Hyland has a very knowledgeable Acuo support team. When we call, they are very quick to reply. They...
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Loyalty, Relationship
Acuo has been through the ownership of multiple companies since we originally purchased the product....
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Loyalty, Value
Acuo is a great product, but we elected to migrate to another product because that product already...
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Relationship, Product
Acuo is used more as a back-end database, so it is not Hyland's strongest solution. The overall...
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Loyalty
I would buy Acuo again. I would not push people away from Hyland, but I would be honest about why we...
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Operations
We struggled a little bit with integration with Hyland's early cloud adoption. Hyland could improve...
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Operations
Hyland doesn't offer any training. We have asked for it because we would like to get more training...
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Relationship
I know that Hyland does support a lot of Epic integrations.
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Loyalty
Acuo might not be the best product, but it is cheaper for us to build out what we already own...
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Relationship
Hyland has been pretty good about keeping their promises. Hyland’s support team calls or emails me...
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Product
An area for improvement for Hyland would be the ability to curate studies for research purposes....
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Operations
I think my satisfaction with Acuo is going to get worse. I think the main problem with Hyland is...
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Relationship
Acuo has worked well. The service calls and service issues with Acuo are minimal. Its performance is...
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Relationship
Part of the challenge with Hyland is that they have gone through a couple of reorganizations within...
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Loyalty
By and large, we are satisfied with Acuo, although we have made a strategic decision to move away...
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Culture, Relationship, Value
Hyland is talking about throwing some AI at Acuo, but everyone is using AI. It is like cruise...
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Relationship
We have some service things nailed down with Hyland, and Hyland is listening. That is a good thing....
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Relationship
I was more engaged with the previous CEO of Hyland than I am with the new CEO, but that is because...
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Product
I want to know how we are using our VNA and what is being pulled out. However, Hyland doesn't have...
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Commentary Summary
Comment Type Breakout