CADD-Solis (PCA) Commentary
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Jackson Tate
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KLAS Research Director - Jackson Tate
 
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User Commentary

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VP/Other Executive

Value

The CADD-Solis pumps are expensive.

Jan 2024
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VP/Other Executive

Relationship, Product

ICU Medical is doing everything they can right now.

Jan 2024
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Director

Loyalty, Product

We don't have many issues with the CADD-Solis from a durability perspective. The pumps do what they...

Jan 2024
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Director

Relationship, Product

ICU Medical could improve the phone trees when we are calling in to ICU Medical’s support line. The...

Jan 2024
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Manager

Product

Generally, 99% of the time, the product does exactly what it is supposed to do.

Jan 2024
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Manager

Product

We would like to see ICU Medical provide a single software platform for all of their pumps.

Jan 2024
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Manager

Relationship

The vendor's support team has been very good. We had an urgent need, and they got back to us pretty...

Dec 2023
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Manager

Culture, Value

The vendor doesn't charge for every little thing. For example, we needed some firmware updates and...

Dec 2023
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Manager

Product

The CADD-Solis pumps are reaching the end of their lives with us. They are not Wi-Fi connected. So...

Dec 2023
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Manager

Relationship, Product

The CADD-Solis model we have is no longer supported and needs a total update internally. The server...

Nov 2023
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Manager

Product

Unless somebody is talking directly to our end users, we don't always know whether we are getting...

Oct 2023
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Manager

Product

The product is very serviceable. We start getting nitpicky when we get down to the details, and I...

Oct 2023
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Manager

Relationship, Operations

ICU Medical did a great job at getting us started. The vendor is responsive. If we need additional...

Oct 2023
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Manager

Relationship

ICU Medical seems responsive. I haven't had any issues with getting ahold of anybody or getting...

Oct 2023
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Manager

Operations

The person who did the training for the system was very effective and easy to communicate with.

Sep 2023
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Director

Product

The pumps are pretty easy to use, but we haven't been able to improve our pain management because we...

Aug 2023
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Director

Product

I had to sit and push buttons on the pump to come up with what is on the pump currently to support...

Aug 2023
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Manager

Operations

One of the implementations we did could have been better because the vendor was working through a...

Aug 2023
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Manager

Product

We haven't had any issues with the product. And the feedback that I had from nursing when we did...

Aug 2023
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Manager

Relationship, Operations

The vendor has great support websites that are easy to use and that are accessible. We have access...

Aug 2023
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Director

Product

The CADD-Solis pumps are probably the best pumps that we can have. They are the easiest pumps to use...

Jun 2023
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Director

Relationship

I haven't seen anybody from ICU Medical in quite a while. The only time that anybody has ever come...

Jun 2023
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Director

Product

Nothing is easy with the CADD-Solis pumps. They aren't wireless, so we have to get every pump to...

Jun 2023
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Director

Loyalty, Value

Even though we have had a ton of problems with the CADD-Solis pumps, they are very cost-effective...

Jun 2023
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Director

Loyalty, Value

In order for us to get a newer version of the CADD-Solis software, we have to upgrade and buy things...

Jun 2023
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Director

Relationship, Product

I would absolutely not buy the CADD-Solis pumps again. ICU Medical is very difficult to deal with...

Jun 2023
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Manager

Relationship, Value

ICU Medical is my least favorite vendor. Some of my biggest challenges are that the support is bad...

Jun 2023
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Manager

Product

Particular devices in the CADD-Solis pumps have to be manually updated and connected to a computer....

Jun 2023
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Manager

Product

The highlights of the CADD-Solis pumps are that they seem very durable, reliable, and secure. For...

Jun 2023
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Manager

Relationship

ICU Medical is challenging as a partner. The vendor's products are decent, so I don't think we made...

Jun 2023
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Manager

Culture, Value

I am not happy with some of ICU Medical's charges. I don't think I really get charged a lot for the...

Jun 2023
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Manager

Product

I have not had any complaints about the product. ICU Medical is not perfect, but they are good.

Jun 2023
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Manager

Product

One opportunity for improvement with the CADD-Solis would be to have WiFi capabilities to upload the...

Jun 2023
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Manager

Operations

ICU Medical hasn't really offered us a lot of ongoing training for the pumps. I don't know whether...

Jun 2023
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Manager

Relationship, Operations

When I had questions for ICU Medical, they were pretty responsive. When we implemented the...

Jun 2023
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Director

Relationship, Product

Our pumps are old, but they work well. We don't get much support from the vendor, but we don't need...

Jun 2023
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Director

Relationship

ICU Medical is not prompt to reply to us when we contact them. By the time they respond, I have...

Jun 2023
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Analyst/Coordinator

Relationship

Our experience with ICU Medical has been a little rocky. They issued a recall on the tubing. As soon...

Jun 2023
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Analyst/Coordinator

Product

We like the functionality of the pump. We like that we can control the drug library and can have...

Jun 2023
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(0)
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Analyst/Coordinator

Operations

When we went live, ICU Medical promised availability if we had concerns or questions, and then they...

Jun 2023
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Analyst/Coordinator

Product

We did find that the staff really struggled with some of the loading and unloading of the pumps.

Jun 2023
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VP/Other Executive

Operations

The training could be better. Aside from the go-live training, I don't believe ICU Medical has...

May 2023
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VP/Other Executive

Product

I don't even know if the CADD-Solis has integration functionalities. Nobody has reached out about...

May 2023
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VP/Other Executive

Culture, Value

I have not had any billing disputes or anything, so I feel like we are being appropriately charged...

May 2023
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VP/Other Executive

Product

With the CADD-Solis, we are wasting drugs. The product isn't as intuitive as our older pumps. We are...

May 2023
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Manager

Operations

The vendor had a pharmacist that trained me and went through all of the things that I needed to know....

May 2023
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Manager

Product

The vendor hasn’t delivered any new technology, but I don't need any new technology. The product...

May 2023
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(0)
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Manager

Culture, Product

Several years back, the vendor didn't have a way to connect the product to the Wi-Fi so that there...

May 2023
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Director

Product

The product is not currently compatible with our new EHR system. We would like to get the pumps to...

Apr 2023
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(0)
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Director

Relationship, Product

The product provides safe and accurate infusions of the medications. We are happy with the product....

Apr 2023
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(0)
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Manager

Relationship, Relationship, Operations, Operations, Product, Product

The CADD-Solis has well-laid-out test procedures, and we have no questions about how to support the...

Apr 2023
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Manager

Product, Product, Value, Value

We just have a lot of real problems with the CADD-Solis pumps. Our problems range from internal hard...

Apr 2023
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(0)
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Manager

Product, Product

The CADD-Solis pumps largely go off campus to housing units, and it would not be feasible to...

Apr 2023
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(0)
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CNIO

Product, Product

At the time we bought the product, it served us well. But now there are greater development,...

Apr 2023
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(0)
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CNIO

Relationship, Relationship

I never hear from ICU Medical. I don't even know whether I could tell anyone the actual name of the...

Apr 2023
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(0)
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CNIO

Relationship, Relationship, Product, Product

The CADD-Solis has just been a steady and solid platform for us to use without any real issues.

Apr 2023
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(0)
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CNIO

Product, Product

There are safety features in the product, like keys. But there are only so many keys, and the pumps...

Apr 2023
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(0)
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CNIO

Operations, Operations, Product, Product

As far as training material goes, the basic visuals, the expert availability, and so on are...

Apr 2023
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(0)
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Manager

Product, Product, Value, Value

The pumps are a bit tedious to scroll through, and the fluid shields on the front of the product get...

Apr 2023
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(0)
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Analyst/Coordinator

Product, Product

There are a few different types of medication delivery options, such as a bag or a cartridge. The...

Apr 2023
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(0)
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Manager

Product

The ICU Medical pumps are simple, and they are workhorses. Our people like them because they almost...

Apr 2023
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(0)
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Manager

Relationship

The ICU Medical team could reach out more and make more contact with their customers. We do not have...

Apr 2023
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(0)
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Manager

Product

The ability to promote updates from the drug library software across the enterprise and then accept...

Mar 2023
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(0)
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Manager

Product

The fact that our providers can send the product home with a patient and have it be effective means...

Mar 2023
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(0)
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Nurse

Product

The product is not actually hooked into the EMR yet. We still have to look up the medication in the...

Mar 2023
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(0)
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Nurse

Product

The pumps work well but could probably work a little better. I am so used to using the pump that I...

Mar 2023
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(0)
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Director

Relationship

The transition from Smiths Medical to ICU Medical has been rough. As we have tried to transition to...

Mar 2023
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(0)
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Director

Product

I like that the CADD-Solis pumps are super small and wireless.

Mar 2023
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(0)
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Director

Product

The only downside to the CADD-Solis pumps is that they are wireless, so they have to be charged. The...

Mar 2023
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(0)
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Manager

Relationship, Operations

When we had an issue, someone at a high level in the company came down to verify that our pumps were...

Mar 2023
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(0)
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Manager

Relationship, Operations, Product

When I did a software upgrade, I was having the hardest time, but the vendor’s software engineer...

Mar 2023
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(0)
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Manager

Loyalty, Product

The server stopped running the application a couple of times without warning anybody. We went in and...

Mar 2023
||
(0)
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Director

Culture, Relationship

The vendor is a bit more reactive than proactive. For example, there have been a couple of times...

Mar 2023
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(0)
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Director

Loyalty, Product

The security and safety features in the PCA pumps have had advancements. With the v.3 pumps and...

Mar 2023
||
(0)
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Director

Relationship

We have had limited but fruitful conversations about the product with the vendor.

Mar 2023
||
(0)
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Director

Product, Value

The product has worked directly as advertised. Ever since putting in the product, we have been able...

Mar 2023
||
(0)
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Manager

Relationship, Product

It is hard to know which number to call at ICU Medical for support. Somebody at our facility read...

Mar 2023
||
(0)
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Manager

Product

The CADD-Solis is easy for nurses to use because the library matches the standard order. The device...

Mar 2023
||
(0)
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Director

Product, Value

Using the CADD-Solis pumps is going well. We have no issues. The pumps are precise and accurate when...

Mar 2023
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