CADD-Solis (PCA) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Operations, Product
The last update I did it was pretty difficult, but I was able to push and get it done.
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Relationship
We usually do email support, and the vendor is pretty responsive.
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Value
ICU Medical doesn’t avoid charging us because we get charges for all these different components the...
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Culture, Value
ICU Medical is starting to charge us a subscription fee for every pump, so we have to budget a...
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Operations
During the implementation of the CADD-Solis pumps, if we needed ICU Medical to come in, they were...
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Loyalty, Product
We are pretty excited to get the hats for the CADD-Solis pumps because that means they can not only...
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Relationship
We have had to use ICU Medical’s customer support team lately, and they were there for us. If our...
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Operations
I would like to see what I am going to call refresher training as their software product changed to...
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Product
I would like the CADD-Solis pumps to be more easily integrated into a two-way communication scheme....
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Culture, Value
I would tell a peer that the vendor is very challenging to work with and nickel-and-dimes us for...
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Relationship
The service and support experience has been lackluster and pretty poor overall, and the product...
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Loyalty
This is a little unfair to ICU Medical because our experience was primarily with Smiths Medical...
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Value
We are on the most current version for that device, and they nickel-and-dimed us for that too...
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Relationship
I would rather call Satan in Hell than call ICU Medical. Support from them is nonexistent. We don't...
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Operations, Value
ICU Medical charges extra for any technical assistance to help me update the library. I think this...
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Product
The CADD-Solis pump is extremely easy, but we would love to have integration. I don't believe this...
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Product
The challenge with the CADD-Solis pumps is the use of the cartridge. Troubleshooting with those is a...
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Product
The CADD-Solis pumps seem to do what we want.
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Relationship
After we went with ICU Medical, they promised a lot of support and said we could call them anytime....
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Operations
The CADD-Solis implementation was disorganized. There was no plan or strategy. I know that ICU...
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Product
I was worried about the CADD-Solis pumps because they just seemed more complicated with the...
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Operations
ICU Medical definitely focuses on driving outcomes in their implementation, and they train people to...
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Product
The CADD-Solis pump does pretty well. There is almost a time when we have too many options on the...
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Operations
ICU Medical was absolutely fantastic to work with for the implementation. The implementation of the...
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Product
The most recent version of the CADD-Solis pump is good. Drug names can be very long, and in previous...
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Product
The CADD-Solis is an easy-to-use PCA and epidural pump system, and it doesn't have many problems....
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Product
I appreciate that epidurals can come in a cassette with the CADD-Solis pump, which has a very...
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Product
We program the data set to be really clunky. If I get a computer upgrade, I lose everything. We...
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Relationship
When ICU Medical rolled out their new technology pumps, they sent their emails to a nursing...
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Product
The CADD-Solis pump is meeting expectations. We like the fact that we are able to use unsupported technology....
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Product
We are still using a CADD-Solis pump. We could make the argument that because we are using an older...
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Product
The CADD-Solis pump has been great for our L&D nurses because they use it all the time. The...
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Product
I would love to go wireless with the pumps, and I would love to integrate them, but that is not my...
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Value
I don't know what we pay for pumps, but they are worth it.
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Operations, Product
Transparently, the CADD-Solis pumps are probably a mixed bag. When we send pumps in for repair to...
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Value
Our biggest rub with the CADD-Solis pumps is that the lines break all the time. We do a lot of...
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Value
The CADD-Solis pumps are expensive.
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Relationship, Product
ICU Medical is doing everything they can right now.
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Loyalty, Product
We don't have many issues with the CADD-Solis from a durability perspective. The pumps do what they...
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Relationship, Product
ICU Medical could improve the phone trees when we are calling in to ICU Medical’s support line. The...
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Product
Generally, 99% of the time, the product does exactly what it is supposed to do.
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Product
We would like to see ICU Medical provide a single software platform for all of their pumps.
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Relationship
The vendor's support team has been very good. We had an urgent need, and they got back to us pretty...
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Culture, Value
The vendor doesn't charge for every little thing. For example, we needed some firmware updates and...
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Product
The CADD-Solis pumps are reaching the end of their lives with us. They are not Wi-Fi connected. So...
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Relationship, Product
The CADD-Solis model we have is no longer supported and needs a total update internally. The server...
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Product
Unless somebody is talking directly to our end users, we don't always know whether we are getting...
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Product
The product is very serviceable. We start getting nitpicky when we get down to the details, and I...
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Relationship, Operations
ICU Medical did a great job at getting us started. The vendor is responsive. If we need additional...
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Relationship
ICU Medical seems responsive. I haven't had any issues with getting ahold of anybody or getting...
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