CADD-Solis (PCA) Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Relationship
It sometimes takes ICU Medical's customer support people some time to call us back, so it is a...
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Loyalty, Value
We have always liked the CADD-Solis pump. It is a durable piece of equipment. We don’t have a lot of...
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Operations
When we implemented the CADD-Solis, ICU Medical had clinicians who got on calls with us and went...
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Loyalty, Product
The CADD-Solis pump is fine. It is durable, and we haven’t had a lot of issues with it. There is...
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Product, Value
I currently like that we are able to get our solutions from a single vendor. That is very helpful in...
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Operations
There was definitely a decent amount of support for the implementation of the CADD-Solis. ICU...
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Loyalty
One of the biggest selling points was that the CADD-Solis would be able to go on our wireless...
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Product
We are seeing some problems with the CADD-Solis pump. The design of the pump was originally driven...
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Relationship
I haven't been contacted by the vendor on the CADD-Solis about potential issues, pitfalls, or things...
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Loyalty, Product
We have had some difficulties with the CADD-Solis pump. We have had some issues with our end users...
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Relationship, Product
The CADD-Solis pump is wonderful. I haven't had the pump promise to do anything that it hasn't done...
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Relationship, Operations
ICU Medical was great at coming in and educating us the first time, and we have not needed them back...
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Operations, Product
We had some road bumps during the go-live with the CADD-Solis, but the pumps seem to be working...
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Loyalty, Product
ICU Medical purchased a fleet of pumps, and they are nearing the end of their lives, leading to some...
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Relationship
ICU Medical was pretty supportive in their recent upgrades for the CADD-Solis pumps. However, we...
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Product
The CADD-Solis devices are solid, well-liked, and widely used. In my research on PCA devices, I have...
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Product
The CADD-Solis pump is missing integration. It doesn’t integrate at all. I think it has a limited...
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Product
What is important to us right now is having accurate and precise documentation. We currently rely on...
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Operations
The staff members are used to the CADD-Solis pumps, and ICU Medical was pretty good with the training....
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Relationship, Product
There was a notice about a possible issue with the CADD-Solis pumps. It hasn’t caused a major...
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Operations
ICU Medical has been a stalwart. They are very customer-service friendly. There have been no...
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Product
The CADD-Solis is not a bad pump; however, there is one feature that I like on another pump that...
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Product
When it comes to ease of use, there are some issues because this solution is different than what we...
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Relationship
Support from ICU Medical has been amazing. The support people get back to us on the same day on...
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Product
The CADD-Solis smart pumps are definitely better than the Medfusion 4000 syringes, but they still...
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Product
The wifi helps with the CADD-Solis smart pumps. And I would buy the CADD-Solis units again because...
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Loyalty
Part of the reason we chose ICU Medical was that we have a weird EMR, and ICU Medical is one of the...
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Operations, Product
There are ways in which the CADD-Solis could be a little more seamless. We have to know how to use...
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Operations
When we did the implementation of the CADD-Solis pumps, it was very difficult. We had a problem with...
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Product
We haven’t had any problems with the ease of use for the CADD-Solis. Everybody picked it up really...
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Culture, Value
ICU Medical does avoid charging for every little thing. It looks like everything that they put into...
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Culture, Relationship, Product, Value
ICU Medical does not keep all their promises. In the past, we had an older pump, and they told me...
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Product
It is nice that the pump has all the same keys because the keys go missing all the time. It is nice...
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Operations, Product
The nursing and anesthesia people will definitely complain if they have issues, but I really haven’t...
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Relationship
I haven’t had any issues with reaching out to the vendor or getting help. I have been able to reach...
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Product, Value
I can't speak to the system's financial value, but the safety value is what I think about. I'm...
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Operations
During the training process, ICU Medical’s staff was readily available for any questions or concerns...
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Operations
Although we did have some problems with the implementation, the CADD-Solis is very easy. Now that we...
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Operations, Product
A lot of our anesthesiologists are trained on doing PCA, so they like the pumps, and our patient...
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Operations
We didn't have a lot of hands-on training. Early on, the vendor did a good job of telling our...
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Culture
We had a heck of a time trying to order the product and get contracts set up. That was a huge...
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Relationship
With ICU Medical, we have good contacts for whenever we need things.
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Operations
The go-live for the CADD-Solis was a little painful because the person helping us from the vendor...
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Loyalty
When we update our fleet in the future, we will probably stay with ICU Medical because we would have...
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Culture
The contracting piece was difficult for the CADD-Solis. I know we were helped, but it took some time....
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Product
We are happy with the pumps. The CADD-Solis is good.
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Operations, Product
The CADD-Solis is effective and easy to use. The staff was trained and knows how to operate the...
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Relationship
Once ICU Medical is made aware of things, they seem good to help.
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Loyalty
We liked the pricing of the CADD-Solis pumps, and the vendor supplies our IV fluids and equipment....
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Culture
When we converted, the vendor told us stuff that wasn't actually true or just didn't come to...
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Product
The Medfusion 4000 and the CADD-Solis are not interoperative today, but I know ICU Medical is...
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Loyalty, Product
Users have to figure out how to navigate three buttons. It is not that hard. For what it offers, the...
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Product
I haven't seen new technology for the CADD-Solis yet. There are more pain points with that pump’s...
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Product
The CADD-Solis uses a cassette technology that has its advantages. It is secure, and the cassettes...
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Value
We would like ICU Medical to improve their flexibility, and that is probably not cost-efficient for...
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Loyalty, Product
The CADD-Solis is a simple tool, so it is easy to support. We haven’t had any issues. ICU Medical...
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Product
We are just plugging along with the CADD-Solis pumps. We like the fact that the pumps have different...
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Commentary Summary
Comment Type Breakout