Identity Automation IAM Suite (Mostly Single Sign-On) Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Product, Value
I continue to value Identity Automation IAM Suite greatly. Identity Automation has been a good...
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Relationship
We have occasional issues with Identity Automation IAM Suite that I put in support tickets on, but...
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Product
We use the system for badge taps and to log into our EHR environment. It has been a wonderful...
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Loyalty, Relationship
I wouldn't pick the system again because it isn't widely used in the industry. Additionally, we have...
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Relationship
In my experience, HealthCast is a really great support company. I don't know about the new company...
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Value
I think HealthCast's offerings are less expensive than another vendor's offerings. However,...
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Product
The Identity Automation acquisition of HealthCast was good for the product set that we use. The...
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Product
Identity Automation IAM Suite has a quick access bar that goes across the top of the screen. It is...
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Relationship, Product
Identity Automation keeps all their promises except meeting dates on feature releases. They haven't...
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Culture, Loyalty, Value
We see the system as having good value, but our recent update was eye-wateringly expensive. The...
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Relationship, Operations
We have had great support through all the phases of the system. The system's upgrades are very...
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Operations, Product
The system is fairly complicated, and its upgrade process is a bit of a gauntlet to go through. The...
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Relationship, Operations
I don't get alerts about new versions that come out in the system. That is more about me wanting to...
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Relationship, Product
We have had some instances where we have wanted to bring in a single sign-on option that our...
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Operations, Product
There are a lot of settings in the system, and the delivery of those settings is complicated. The...
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Product
Identity Automation's solution was easier than our previous EPCS solution, which was fingerprint based....
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Loyalty
We are looking at another option because of a problem with Identity Automation's solution. For the...
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Operations
There was a long delay in implementation. Even though the EPCS experience has been okay, it is still...
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Relationship, Product
Identity Automation’s executives have been involved when we have had problems.
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