Identity Automation IAM Suite (Mostly Single Sign-On) Commentary
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Jaren Day
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KLAS Research Director - Jaren Day
 
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User Commentary

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CIO

Loyalty

Identity Automation did the right thing in communicating the acquisition. They reached out to all...

Mar 2025
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CIO

Product

I can think of other things I would love to do in Identity Automation IAM Suite, but the vendor...

Mar 2025
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CIO

Loyalty, Value

The reason we picked Identity Automation was that they were, by far, the cheaper alternative to...

Mar 2025
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CIO

Relationship

I don't talk to anybody at Identity Automation, though there is a customer success person who...

Mar 2025
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CIO

Loyalty

My recommendation of Identity Automation would depend on what a peer or friend was looking for. If...

Mar 2025
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CIO

Product

Identity Automation IAM Suite is really straightforward and super easy. Identity Automation has a...

Mar 2025
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CIO

Product, Value

I continue to value Identity Automation IAM Suite greatly. Identity Automation has been a good...

Jan 2025
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CIO

Relationship

We have occasional issues with Identity Automation IAM Suite that I put in support tickets on, but...

Jan 2025
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Analyst/Coordinator

Product

We use the system for badge taps and to log into our EHR environment. It has been a wonderful...

Jan 2025
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Analyst/Coordinator

Loyalty, Relationship

I wouldn't pick the system again because it isn't widely used in the industry. Additionally, we have...

Jan 2025
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Analyst/Coordinator

Relationship

In my experience, HealthCast is a really great support company. I don't know about the new company...

Jan 2025
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Analyst/Coordinator

Value

I think HealthCast's offerings are less expensive than another vendor's offerings. However,...

Jan 2025
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Manager

Product

The Identity Automation acquisition of HealthCast was good for the product set that we use. The...

Dec 2024
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Manager

Product

Identity Automation IAM Suite has a quick access bar that goes across the top of the screen. It is...

Dec 2024
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Manager

Relationship, Product

Identity Automation keeps all their promises except meeting dates on feature releases. They haven't...

Dec 2024
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Manager

Culture, Loyalty, Value

We see the system as having good value, but our recent update was eye-wateringly expensive. The...

Sep 2024
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Manager

Relationship, Operations

We have had great support through all the phases of the system. The system's upgrades are very...

Sep 2024
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Manager

Operations, Product

The system is fairly complicated, and its upgrade process is a bit of a gauntlet to go through. The...

Sep 2024
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Manager

Relationship, Operations

I don't get alerts about new versions that come out in the system. That is more about me wanting to...

Sep 2024
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Manager

Relationship, Product

We have had some instances where we have wanted to bring in a single sign-on option that our...

Sep 2024
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Manager

Operations, Product

There are a lot of settings in the system, and the delivery of those settings is complicated. The...

Sep 2024
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