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Identity Automation IAM Suite (Mostly Single Sign-On) Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
The system is touch and go. It seems like only a half of the providers like it, and the other half...
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Manager
Everything has worked. We had a little challenge with the system in the beginning, but the...
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Manager
I really wanted the system to connect to our EHR, and I was told the system could do that, but it...
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Manager
There was little to no training on the system. We were told to just tap our badge, and the system...
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Manager
The vendor could be more timely with support. When we are able to reach someone from Identity...
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Director
Identity Automation has done a very good job. I don't feel like we are their biggest customer, but...
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Director
It took us longer than we expected to go live with the product. One of the snags was that when we...
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Director
During the whole implementation, I got one renewal for licensing. After I told my salesperson about...
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Director
I am very satisfied with the solution now that it is set up. My users are happy, and the solution is...
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Manager
When I call Identity Automation, the people make me feel like I am the only customer they have. I...
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Manager
Over a year ago, Identity Automation changed the way that they house their documentation. They are...
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Manager
I am excited for the upcoming enhancements. I have learned that Identity Automation will soon allow...
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Manager
The staff will bend over backward to fix a problem for us. We really like the product, and the...
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Manager
The vendor has tried to charge us a couple of times, and I have come up with creative solutions for...
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Manager
I was disappointed in the vendor’s support with the initial go-live. Our go-live date kept getting...
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Manager
The vendor’s training was lacking. If I were a new customer, I would have really struggled. But...
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Manager
The vendor is still new to us, but we have had a number of enhancement requests. It has been several...
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Manager
The vendor could improve by making their product easier to manage. They could more quickly act on a...
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Manager
The product has been stable, which is good. We have had a few bugs, but they haven't been...
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Manager
At some point, we may consolidate into another vendor, primarily to reduce the number of solutions...
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Manager
All vendors have to make money somehow. A lot of times, Identity Automation tries to sell us a...
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Manager
The product works really well. It allows nurses and providers to go from one patient to another...
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Manager
I don't see any areas where the vendor has room for improvement. They are a good vendor and are...
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Manager
The ease of use is one of the things I like about the system. Identity Automation does have a...
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Manager
We had really good experiences with HealthCast as a company, and when they got purchased by Identity...
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Analyst/Coordinator
I would like to see the vendor reach out more. They have a generic email that they send to...
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Analyst/Coordinator
I don't know how much the product costs, but I know it is not as expensive as other systems. In that...
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Analyst/Coordinator
I would tell others that the ease of use is where Identity Automation excels once the application is...
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Analyst/Coordinator
As long as Windows updates don't break anything, I will be okay with the application in the future....
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Director
I have never had to call Identity Automation's support due to problems. The software just works. The...
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Analyst/Coordinator
We are always exploring other options, but I am trying to make the platform the de facto application...
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Analyst/Coordinator
The technicians work very hard to try to resolve our issues and are very responsive. Even if they...
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Analyst/Coordinator
The application works very well. I like the way I can make changes on the fly and push them out to...
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Analyst/Coordinator
The application has been a little tough to use because we are going through some issues at the...
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Manager
We have no plans to change products. The product does exactly what we need it to do and doesn't...
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Manager
I have had no issues with Identity Automation keeping their promises. I don't see any weird bills or...
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Manager
We have had this product for a few years, and I have had exactly one issue that I have needed to...
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CIO
Identity Automation IAM Suite is an effective product, but it isn't simple to wade our way through...
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CIO
I would like to have access to higher-level people at Identity Automation. I get the regular,...
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CIO
The way that Identity Automation wrote their code with our EMR vendor was very specific to the...
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CIO
Identity Automation is always on calls and talking to us. They certainly work with us and fix a lot...
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CIO
The vendor says that they are continuing to develop things. We just haven't requested any more than...
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CIO
Identity Automation used to be HealthCast. There were certain ways that they delivered their product...
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CIO
We look forward to the efficiencies and the economies of going to one partner, which is Identity...
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Director
Our implementation took a while. There was a lot of back-and-forth, and there was a miscommunication...
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Director
Besides our implementation, we have been happy and mostly satisfied. Identity Automation's staff...
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Director
Identity Automation reached out to me before the product was due for a relicensing and provided me...
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Director
The product is priced well. We looked at other products, and they were a lot more expensive and a...
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Director
I contacted Identity Automation for COVID-19 once, and they were very supportive. They were awesome...
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CIO
We don't have a lot of interaction with the vendor executives. During the COVID-19 crisis, the...
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CIO
For single sign-on functionality, we are using the HealthCast product, which has been acquired by...
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Manager
We implemented Identity Automation's product, and the technology has worked exactly as it is...
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Manager
Unfortunately for us, our internal policies and workflows made our implementation more difficult. We...
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Manager
If the decision were up to me personally, I wouldn't buy the product again. Identity Automation has...
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Manager
Identity Automation doesn't nickel-and-dime us up front, and they absolutely keep all their promises...
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Manager
Identity Automation's phone and web support isn't the worst that I have seen, but it certainly isn't...
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Director
We have been with Identity Automation since they acquired HealthCast. I was really worried that we...
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Director
We are looking forward to perhaps utilizing the vendor's identity governance tool. That is something...
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Director
I would give the ease of use the highest score. The system is pretty much foolproof.
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Director
I forecast that my satisfaction with the system will be the same in a year from now. There is no...
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Director
We didn't really need the vendor for anything regarding COVID-19. Identity Automation has always...
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Director
I know Identity Automation has a bunch of offerings, but the only product that we have that we...
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Director
The vendor absolutely avoids charging for every little thing. They actually do the opposite of...
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Director
Identity Automation is extremely thorough with their implementation services. They plan very well. I...
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Director
Identity Automation’s product has been excellent. When we looked at the product, it was much cheaper...
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Director
If I could give the vendor a score higher than the highest score for support, then I would. The...
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Director
I would highly recommend the solution based on the vendor’s support and ability to follow through. I...
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Director
Healthcast was recently acquired by Identity Automation. We were longtime Healthcast clients, and we...
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Manager
We use a few of the vendor's clients, which are all involved in the same solution. Those include the...
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Manager
The vendor's support hasn't gotten worse during COVID-19. The vendor was responsive before the...
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Manager
The product doesn't support single sign-on functionality for websites through the Chrome browser. It...
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Manager
We have been trying to upgrade the product for a while. The vendor keeps sending us code with...
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Manager
The philosophy of the management of HealthCast makes them a better vendor than Identity Automation....
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Manager
If I had to grade the vendor as a partner, I would probably give them a C+. I am not nearly as...
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Manager
I am most hopeful that Identity Automation will adopt the customer service culture of HealthCast. I...
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Director
The reason we pulled part of the system offline was that some of the features to create password...
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Director
We create templates for passwords and programs and publish them, and it seems like Identity...
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Director
We deal with multiple vendors and systems. We can tell when a vendor is keeping up with what is...
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Director
We ran into a number of issues during the software installation, including the limited technical...
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Director
Even today, I can't use my administrative account to log in to the service. I can only use my...
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Director
Ideally, we would like to move away from the vendor's technology and move into smartphone...
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Director
The price point was definitely a factor in choosing Identity Automation as well as the ease of...
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Director
Identity Automation provides for what we need; however, the system doesn’t seem to work as well with...
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Director
Identity Automation has kept up with the conversation. We haven't had to backtrack and share context...
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CIO
We don’t have a single sign-on solution today, but we are going live on the product in the coming...
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CIO
We looked at Identity Automation and immediately got a different vibe of how they approach their...
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CIO
With Identity Automation's pricing, they developed a subscription model, and that sealed the deal...
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CIO
The vendor doesn’t have native healthcare knowledge, but they were seeking to be very quick studiers...
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Director
Identity Automation's system works well. I know that there are other facilities that have had...
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Director
Identity Automation's system is part of our long-term plans. We don't want to switch, and we have a...
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