Identity Automation IAM Suite (Mostly Single Sign-On)
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Subject Expert
Justin Porter
Research Director
Commentary Summary
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User Commentary
Service and Support
Identity Automation is a very good vendor for us. Whenever we need to work with the vendor's...
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Relationship
We purchased a few integration options in our original contract, but there was a delay in our...
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ROI / Cost (care and feeding)
The system's purchase price was significantly less expensive than the purchase price of some...
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ROI / Cost (care and feeding)
Identity Automation IAM Suite is simple and basic. We use the product to maintain a level of patient...
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ROI / Cost (care and feeding)
I do not feel nickel-and-dimed by Identity Automation. Things are not piecemealed, and the vendor is...
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Lessons Learned
The way Identity Automation IAM Suite works in our environment is different from how the system was...
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Service and Support
Identity Automation is always willing to work with us, create workarounds, or do whatever we need....
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Implementation and Training
We would buy the solution again, but we would be a lot more diligent about our implementation. We...
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Service and Support
When we first started with the vendor, their phone and web support were a bit lacking. We were under...
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Functionality and Upgrades
We have some users who share workstations, so they constantly have to log in and out of their...
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Functionality and Upgrades
We like the solution, but we have a major problem that needs to be fixed. If that can get fixed,...
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Functionality and Upgrades
There are random times when the program won't go away. When we walk up to the computer, there is a...
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Service and Support
Identity Automation's initial level of support is unrealistic for any kind of enterprise-class...
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Other Observations & Comments
The interesting thing is that we don't need any extra training, so we don't ask for it.
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Functionality and Upgrades
Identity Automation IAM Suite is a very simple product. It is okay and does what it is supposed to...
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Functionality and Upgrades
If we were to ask for some kind of improvement, I would ask for some of the error messages that we...
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Service and Support
The product works and is very simple. We don't really have to touch it. My only concern is that if I...
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Service and Support
The vendor's ongoing support doesn’t bring a lot of value to the table. The vendor is an underachiever....
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Future Outlook
We bought the system when it was under a different name. When the product was acquired, we were...
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Interfacing and Integration
The implementation services from the vendor were very poor. There were a number of issues that...
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Functionality and Upgrades
When we needed to upgrade the system, the vendor just sent us a file. That made things super easy.
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ROI / Cost (care and feeding)
Identity Automation IAM Suite seems like a very standalone product with one specific purpose. It...
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Functionality and Upgrades
The system is very easy to use. Even if we were on an older version of the system, I would still...
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Service and Support
The vendor's phone and web support haven't been great. Identity Automation has left some of our...
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Functionality and Upgrades
We use Identity Automation IAM Suite for proximity badge tapping to automate sign-ins for...
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Implementation and Training
Identity Automation IAM Suite has good documentation, and we have been using the documentation for...
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Functionality and Upgrades
The client configuration in Identity Automation IAM Suite is very flexible, but the onus of updating...
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Lessons Learned
I would tell others considering Identity Automation IAM Suite that the product is very flexible. But...
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Service and Support
The people at Identity Automation are very great to work with. They respond to feedback and...
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Interfacing and Integration
The vendor could improve their compatibility with different operating systems. The options are...
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Future Outlook
If things pan out the way we expect, we want to use Identity Automation for more things because...
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Functionality and Upgrades
With this product, the printing always seems to be a problem. If I opened up a ticket every time we...
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Service and Support
The vendor’s technicians are excellent, and their ticketing system is super easy and intuitive.
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Functionality and Upgrades
The system is pretty easy to use, and the performance is okay for the most part. I like the ease of...
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Relationship
If we want the training, we initiate it. Nothing is ever really initiated by the vendor. We always...
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Other Observations & Comments
We are at a crossroads with Identity Automation. We want to stick with them, but with changes...
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Service and Support
Identity Automation is super quick to respond. They are quick to provide a resource, jump in, and...
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Relationship
Identity Automation’s road map to develop items is a little on the slower side. I like to look at...
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Implementation and Training
When we were implementing, the vendor helped us with some products and services, and they actually...
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Service and Support
My executive reaches out to me very regularly. There is some opportunity for other leaders within...
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Functionality and Upgrades
Identity Automation IAM Suite was adapted to our environment very quickly. We didn't have anything...
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Functionality and Upgrades
Our physicians love the EPCS. That has made the writing and approval of controlled substance...
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Service and Support
There was a situation where we needed Identity Automation’s assistance for some device access...
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Functionality and Upgrades
The vendor may have some better experiences with nonhealthcare customers, but when it comes to...
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Interfacing and Integration
The most important piece was integration with our EMR, and the vendor couldn't build it. We tried to...
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ROI / Cost (care and feeding)
The vendor doesn’t avoid charging us for every little thing. In the invoices, everything is marked...
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Future Outlook
We are leaving Identity Automation because their products don’t work, and that is not from a lack of...
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Service and Support
I have one little technical issue, but the vendor is fully engaged, and we are working through that...
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Functionality and Upgrades
I like Identity Automation and don’t have any complaints. Identity Automation has been a good...
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Implementation and Training
Identity Automation gives us all the training materials, and then we need to localize and customize...
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ROI / Cost (care and feeding)
We have no substantial problems with the system. For what we bought it for, we could have spent five...
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Functionality and Upgrades
All our people who use Identity Automation IAM Suite really enjoy it. We have some users that choose...
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Implementation and Training
The quality of Identity Automation’s implementation services and recent upgrades is pretty good....
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Sales and Contracting
I hear from Identity Automation every few months when they are promoting new products, but we are...
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Functionality and Upgrades
Identity Automation’s product for badge tapping is the best in its class. The product is easy to...
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Functionality and Upgrades
Identity Automation doesn’t have a complete solution for our SSO needs. One of the reasons we have...
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Service and Support
The vendor is small, so they are more responsive and more specialized than other vendors. The...
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ROI / Cost (care and feeding)
Identity Automation has been reasonable with their charges. When we have asked for customizations,...
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Future Outlook
I would love to recommend Identity Automation, but the downside is they don’t have a full suite of...
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Service and Support
We had a fairly intense deployment for our SSO application, and Identity Automation was in charge of...
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Service and Support
I am extremely happy with Identity Automation. Of all the companies I have worked with, Identity...
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Functionality and Upgrades
The system had some documentation problems, but those have improved over the last year. The vendor...
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Interfacing and Integration
One of the vendor's big strengths is their integration. If we say we need a product to integrate,...
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Technology
Some of the vendor's strong points are their abilities to deliver new technology and adopt new...
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Relationship
The people I talk to are the support staff people or the implementation team members. The vendor is...
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ROI / Cost (care and feeding)
I have not seen or heard of any hidden costs, so the vendor does a good job of not...
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Functionality and Upgrades
The vendor could do a little better on the updates and in implementing new technology. We waited for...
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Other Observations & Comments
A lot of the vendor’s proactive service doesn't apply to us because it is more global across all...
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Lessons Learned
We can see the benefits of using IAM Suite. If it weren't for the product, there would be a lot more...
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Interfacing and Integration
There are a few things I wish IAM Suite would do better, but the only wish list item we currently...
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Functionality and Upgrades
IAM Suite does the job, and for what we use it for, it meets our needs, barring a few hedge case...
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Functionality and Upgrades
IAM Suite's ease of use is great. Users don't really need any training. The product is...
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Service and Support
Identity Automation’s support is geared a lot more toward a larger environment and kiosk-style...
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Service and Support
It is super easy to deal with Identity Automation’s support staff. The process for fixing issues is...
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Relationship
The vendor lets us know about things that are coming up. They try to push us to upgrade and get...
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Functionality and Upgrades
The vendor is good at following through on things, and we haven't had any issues with the product...
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ROI / Cost (care and feeding)
The product makes things extremely easy for our staff members. The fact that our providers can go to...
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Implementation and Training
The vendor is always available to train us when we have questions. When we need education, they...
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Interfacing and Integration
The solution's integration abilities are good. Whenever we have questions or need to change...
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Functionality and Upgrades
Due to the pandemic, we have mostly been focused on stabilizing things. When we get back to planning...
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Implementation and Training
We had a rough time with the solution at first. During our implementation, we didn't have enough...
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Functionality and Upgrades
When we implemented Identity Automation IAM Suite, everything worked perfectly, and I didn't have...
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Functionality and Upgrades
Identity Automation is very good about accommodating client feature requests. We wanted their...
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ROI / Cost (care and feeding)
We enjoy using Identity Automation IAM Suite because our users can tap their ID badge to log in to...
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Service and Support
I mostly use the phone and email support from Identity Automation, and the support people respond...
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Relationship
Identity Automation has robust and capable support folks for their product. Our ability to get ahold...
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Relationship
The Identity Automation solution is a fully capable product, and it has a lot of positives in how it...
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ROI / Cost (care and feeding)
Compared to other vendors, Identity Automation has a very cheap solution. When we look at market...
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Functionality and Upgrades
I see no strengths in Identity Automation’s single sign-on product. The ability to control a client...
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Service and Support
I have mentioned several issues to Identity Automation multiple times, and they haven't made...
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ROI / Cost (care and feeding)
If we want to provision a new app or do integration, those are additional services. We had to add in...
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Lessons Learned
Identity Automation is not delivering the solution they should deliver. The product might be great...
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ROI / Cost (care and feeding)
The vendor's support is top notch and excellent. Identity Automation's support is some of the best I...
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Functionality and Upgrades
We would like password-management capabilities, but I don't even know whether the system is capable...
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