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Commentary Summary
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User Commentary
Manager
ROI / Cost (care and feeding)
The vendor has tried to charge us a couple of times, and I have come up with creative solutions for...
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Manager
Implementation and Training
I was disappointed in the vendor’s support with the initial go-live. Our go-live date kept getting...
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Manager
Implementation and Training
The vendor’s training was lacking. If I were a new customer, I would have really struggled. But...
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Manager
Service and Support
The vendor is still new to us, but we have had a number of enhancement requests. It has been several...
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Manager
Functionality and Upgrades
The vendor could improve by making their product easier to manage. They could more quickly act on a...
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Manager
Service and Support
The product has been stable, which is good. We have had a few bugs, but they haven't been...
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Manager
Other Observations & Comments
At some point, we may consolidate into another vendor, primarily to reduce the number of solutions...
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Manager
ROI / Cost (care and feeding)
All vendors have to make money somehow. A lot of times, Identity Automation tries to sell us a...
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Manager
ROI / Cost (care and feeding)
The product works really well. It allows nurses and providers to go from one patient to another...
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Manager
Service and Support
I don't see any areas where the vendor has room for improvement. They are a good vendor and are...
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Manager
Functionality and Upgrades
The ease of use is one of the things I like about the system. Identity Automation does have a...
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Manager
Relationship
We had really good experiences with HealthCast as a company, and when they got purchased by Identity...
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Analyst/Coordinator
Other Observations & Comments
I would like to see the vendor reach out more. They have a generic email that they send to...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I don't know how much the product costs, but I know it is not as expensive as other systems. In that...
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Analyst/Coordinator
Functionality and Upgrades
I would tell others that the ease of use is where Identity Automation excels once the application is...
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Analyst/Coordinator
Other Observations & Comments
As long as Windows updates don't break anything, I will be okay with the application in the future....
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Director
Service and Support
I have never had to call Identity Automation's support due to problems. The software just works. The...
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Analyst/Coordinator
Future Outlook
We are always exploring other options, but I am trying to make the platform the de facto application...
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Analyst/Coordinator
Service and Support
The technicians work very hard to try to resolve our issues and are very responsive. Even if they...
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Analyst/Coordinator
Functionality and Upgrades
The application works very well. I like the way I can make changes on the fly and push them out to...
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Analyst/Coordinator
Functionality and Upgrades
The application has been a little tough to use because we are going through some issues at the...
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Manager
Technology
We have no plans to change products. The product does exactly what we need it to do and doesn't...
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Manager
Sales and Contracting
I have had no issues with Identity Automation keeping their promises. I don't see any weird bills or...
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Manager
Service and Support
We have had this product for a few years, and I have had exactly one issue that I have needed to...
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CIO
Functionality and Upgrades
Identity Automation IAM Suite is an effective product, but it isn't simple to wade our way through...
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CIO
Relationship
I would like to have access to higher-level people at Identity Automation. I get the regular,...
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CIO
Functionality and Upgrades
The way that Identity Automation wrote their code with our EMR vendor was very specific to the...
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CIO
Relationship
Identity Automation is always on calls and talking to us. They certainly work with us and fix a lot...
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CIO
ROI / Cost (care and feeding)
The vendor says that they are continuing to develop things. We just haven't requested any more than...
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CIO
Functionality and Upgrades
Identity Automation used to be HealthCast. There were certain ways that they delivered their product...
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CIO
Future Outlook
We look forward to the efficiencies and the economies of going to one partner, which is Identity...
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Director
Implementation and Training
Our implementation took a while. There was a lot of back-and-forth, and there was a miscommunication...
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Director
Service and Support
Besides our implementation, we have been happy and mostly satisfied. Identity Automation's staff...
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Director
Relationship
Identity Automation reached out to me before the product was due for a relicensing and provided me...
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Director
ROI / Cost (care and feeding)
The product is priced well. We looked at other products, and they were a lot more expensive and a...
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Director
Service and Support
I contacted Identity Automation for COVID-19 once, and they were very supportive. They were awesome...
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CIO
Other Observations & Comments
We don't have a lot of interaction with the vendor executives. During the COVID-19 crisis, the...
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CIO
ROI / Cost (care and feeding)
For single sign-on functionality, we are using the HealthCast product, which has been acquired by...
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Manager
Functionality and Upgrades
We implemented Identity Automation's product, and the technology has worked exactly as it is...
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Manager
Other Observations & Comments
Unfortunately for us, our internal policies and workflows made our implementation more difficult. We...
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Manager
Service and Support
If the decision were up to me personally, I wouldn't buy the product again. Identity Automation has...
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Manager
Functionality and Upgrades
Identity Automation doesn't nickel-and-dime us up front, and they absolutely keep all their promises...
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Manager
Service and Support
Identity Automation's phone and web support isn't the worst that I have seen, but it certainly isn't...
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Director
Relationship
We have been with Identity Automation since they acquired HealthCast. I was really worried that we...
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Director
Other Observations & Comments
We are looking forward to perhaps utilizing the vendor's identity governance tool. That is something...
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Director
Functionality and Upgrades
I would give the ease of use the highest score. The system is pretty much foolproof.
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Director
Other Observations & Comments
I forecast that my satisfaction with the system will be the same in a year from now. There is no...
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Director
Service and Support
We didn't really need the vendor for anything regarding COVID-19. Identity Automation has always...
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Director
Interfacing and Integration
I know Identity Automation has a bunch of offerings, but the only product that we have that we...
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Director
ROI / Cost (care and feeding)
The vendor absolutely avoids charging for every little thing. They actually do the opposite of...
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Director
Implementation and Training
Identity Automation is extremely thorough with their implementation services. They plan very well. I...
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Director
ROI / Cost (care and feeding)
Identity Automation’s product has been excellent. When we looked at the product, it was much cheaper...
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Director
Service and Support
If I could give the vendor a score higher than the highest score for support, then I would. The...
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Director
Relationship
I would highly recommend the solution based on the vendor’s support and ability to follow through. I...
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Director
Relationship
Healthcast was recently acquired by Identity Automation. We were longtime Healthcast clients, and we...
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Manager
Other Observations & Comments
We use a few of the vendor's clients, which are all involved in the same solution. Those include the...
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Manager
Service and Support
The vendor's support hasn't gotten worse during COVID-19. The vendor was responsive before the...
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Manager
Functionality and Upgrades
The product doesn't support single sign-on functionality for websites through the Chrome browser. It...
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Manager
Service and Support
We have been trying to upgrade the product for a while. The vendor keeps sending us code with...
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Manager
Service and Support
The philosophy of the management of HealthCast makes them a better vendor than Identity Automation....
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Manager
Service and Support
If I had to grade the vendor as a partner, I would probably give them a C+. I am not nearly as...
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Manager
Future Outlook
I am most hopeful that Identity Automation will adopt the customer service culture of HealthCast. I...
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Director
Functionality and Upgrades
The reason we pulled part of the system offline was that some of the features to create password...
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Director
Technology
We create templates for passwords and programs and publish them, and it seems like Identity...
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Director
Technology
We deal with multiple vendors and systems. We can tell when a vendor is keeping up with what is...
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Director
Implementation and Training
We ran into a number of issues during the software installation, including the limited technical...
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Director
Functionality and Upgrades
Even today, I can't use my administrative account to log in to the service. I can only use my...
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Director
Other Observations & Comments
Ideally, we would like to move away from the vendor's technology and move into smartphone...
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Director
Functionality and Upgrades
The price point was definitely a factor in choosing Identity Automation as well as the ease of...
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Director
Interfacing and Integration
Identity Automation provides for what we need; however, the system doesn’t seem to work as well with...
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Director
Functionality and Upgrades
Identity Automation has kept up with the conversation. We haven't had to backtrack and share context...
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CIO
Future Outlook
We don’t have a single sign-on solution today, but we are going live on the product in the coming...
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CIO
Win/Loss - Why they were selected (by current clients)
We looked at Identity Automation and immediately got a different vibe of how they approach their...
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CIO
ROI / Cost (care and feeding)
With Identity Automation's pricing, they developed a subscription model, and that sealed the deal...
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CIO
Relationship
The vendor doesn’t have native healthcare knowledge, but they were seeking to be very quick studiers...
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Director
Implementation and Training
Identity Automation's system works well. I know that there are other facilities that have had...
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Director
Future Outlook
Identity Automation's system is part of our long-term plans. We don't want to switch, and we have a...
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Director
Service and Support
Identity Automation has been very responsive and supportive during the COVID-19 crisis.
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Director
Service and Support
We ended up going with Identity Automation because of the boutique feel and the vendor's real...
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Director
Service and Support
We sought feedback from the references Identity Automation provided. We also did due diligence on...
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Director
Service and Support
We tried to make the product work with our inventory management product. The way the Identity...
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Director
Relationship
At the end of the day, we were trying to make the sign-in process a little easier and to allow for...
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Director
Relationship
Identity Automation's communication style is great. First and foremost, they reach out. They take...
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Director
Other Observations & Comments
When we signed with the vendor, they were a part of HealthCast. The vendor made sure that the...
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Director
ROI / Cost (care and feeding)
The vendor is very transparent and has a very full offering for their subscription model. In short,...
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Director
Functionality and Upgrades
Identity Automation could improve their product by providing better documentation as well as maybe a...
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Analyst/Coordinator
Functionality and Upgrades
Implementation was straightforward for Identity Automation IAM Suite when we first went live with...
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Analyst/Coordinator
Service and Support
In terms of the service being proactive, Identity Automation sort of gives us general press...
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Analyst/Coordinator
Functionality and Upgrades
When it comes to driving tangible outcomes, Identity Automation IAM Suite saves us time. The...
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