Identity Automation IAM Suite (Mostly Single Sign-On) Comments

 
 View Product Scores

Featured  Report

Identity and Access Management 2020: Healthcare Looks (Well) beyond SSO (A Decision Insights Report)
Identity and Access Management 2020:
Healthcare Looks (Well) beyond SSO (A Decision Insights Report)
December 2020
View Report
View Related

Preferences

   Bookmark
Current Time Inside Cache Tag Helper: 1/18/2021 7:12:43 PM and Model.EvProductId = 2193

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Want to see full details?

User Commentary

Sort by

Manager

ROI / Cost (care and feeding)

The vendor has tried to charge us a couple of times, and I have come up with creative solutions for...

Dec 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

I was disappointed in the vendor’s support with the initial go-live. Our go-live date kept getting...

Dec 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The vendor’s training was lacking. If I were a new customer, I would have really struggled. But...

Dec 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor is still new to us, but we have had a number of enhancement requests. It has been several...

Dec 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor could improve by making their product easier to manage. They could more quickly act on a...

Dec 2020
 Helpful

 or  to see details.

Manager

Service and Support

The product has been stable, which is good. We have had a few bugs, but they haven't been...

Dec 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

At some point, we may consolidate into another vendor, primarily to reduce the number of solutions...

Dec 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

All vendors have to make money somehow. A lot of times, Identity Automation tries to sell us a...

Dec 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The product works really well. It allows nurses and providers to go from one patient to another...

Dec 2020
 Helpful

 or  to see details.

Manager

Service and Support

I don't see any areas where the vendor has room for improvement. They are a good vendor and are...

Dec 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The ease of use is one of the things I like about the system. Identity Automation does have a...

Dec 2020
 Helpful

 or  to see details.

Manager

Relationship

We had really good experiences with HealthCast as a company, and when they got purchased by Identity...

Dec 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

I would like to see the vendor reach out more. They have a generic email that they send to...

Dec 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

I don't know how much the product costs, but I know it is not as expensive as other systems. In that...

Dec 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would tell others that the ease of use is where Identity Automation excels once the application is...

Dec 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

As long as Windows updates don't break anything, I will be okay with the application in the future....

Dec 2020
 Helpful

 or  to see details.

Director

Service and Support

I have never had to call Identity Automation's support due to problems. The software just works. The...

Dec 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

We are always exploring other options, but I am trying to make the platform the de facto application...

Dec 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The technicians work very hard to try to resolve our issues and are very responsive. Even if they...

Dec 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The application works very well. I like the way I can make changes on the fly and push them out to...

Dec 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The application has been a little tough to use because we are going through some issues at the...

Dec 2020
 Helpful

 or  to see details.

Manager

Technology

We have no plans to change products. The product does exactly what we need it to do and doesn't...

Dec 2020
 Helpful

 or  to see details.

Manager

Sales and Contracting

I have had no issues with Identity Automation keeping their promises. I don't see any weird bills or...

Dec 2020
 Helpful

 or  to see details.

Manager

Service and Support

We have had this product for a few years, and I have had exactly one issue that I have needed to...

Dec 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Identity Automation IAM Suite is an effective product, but it isn't simple to wade our way through...

Nov 2020
 Helpful

 or  to see details.

CIO

Relationship

I would like to have access to higher-level people at Identity Automation. I get the regular,...

Nov 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

The way that Identity Automation wrote their code with our EMR vendor was very specific to the...

Nov 2020
 Helpful

 or  to see details.

CIO

Relationship

Identity Automation is always on calls and talking to us. They certainly work with us and fix a lot...

Nov 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

The vendor says that they are continuing to develop things. We just haven't requested any more than...

Nov 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Identity Automation used to be HealthCast. There were certain ways that they delivered their product...

Nov 2020
 Helpful

 or  to see details.

CIO

Future Outlook

We look forward to the efficiencies and the economies of going to one partner, which is Identity...

Nov 2020
 Helpful

 or  to see details.

Director

Implementation and Training

Our implementation took a while. There was a lot of back-and-forth, and there was a miscommunication...

Sep 2020
 Helpful

 or  to see details.

Director

Service and Support

Besides our implementation, we have been happy and mostly satisfied. Identity Automation's staff...

Sep 2020
 Helpful

 or  to see details.

Director

Relationship

Identity Automation reached out to me before the product was due for a relicensing and provided me...

Sep 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The product is priced well. We looked at other products, and they were a lot more expensive and a...

Sep 2020
 Helpful

 or  to see details.

Director

Service and Support

I contacted Identity Automation for COVID-19 once, and they were very supportive. They were awesome...

Sep 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

We don't have a lot of interaction with the vendor executives. During the COVID-19 crisis, the...

Sep 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

For single sign-on functionality, we are using the HealthCast product, which has been acquired by...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We implemented Identity Automation's product, and the technology has worked exactly as it is...

Aug 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Unfortunately for us, our internal policies and workflows made our implementation more difficult. We...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

If the decision were up to me personally, I wouldn't buy the product again. Identity Automation has...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Identity Automation doesn't nickel-and-dime us up front, and they absolutely keep all their promises...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

Identity Automation's phone and web support isn't the worst that I have seen, but it certainly isn't...

Aug 2020
 Helpful

 or  to see details.

Director

Relationship

We have been with Identity Automation since they acquired HealthCast. I was really worried that we...

Jul 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We are looking forward to perhaps utilizing the vendor's identity governance tool. That is something...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I would give the ease of use the highest score. The system is pretty much foolproof.

Jul 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

I forecast that my satisfaction with the system will be the same in a year from now. There is no...

Jul 2020
 Helpful

 or  to see details.

Director

Service and Support

We didn't really need the vendor for anything regarding COVID-19. Identity Automation has always...

Jul 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

I know Identity Automation has a bunch of offerings, but the only product that we have that we...

Jul 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor absolutely avoids charging for every little thing. They actually do the opposite of...

Jul 2020
 Helpful

 or  to see details.

Director

Implementation and Training

Identity Automation is extremely thorough with their implementation services. They plan very well. I...

Jul 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Identity Automation’s product has been excellent. When we looked at the product, it was much cheaper...

Jul 2020
 Helpful

 or  to see details.

Director

Service and Support

If I could give the vendor a score higher than the highest score for support, then I would. The...

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

I would highly recommend the solution based on the vendor’s support and ability to follow through. I...

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

Healthcast was recently acquired by Identity Automation. We were longtime Healthcast clients, and we...

Jul 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We use a few of the vendor's clients, which are all involved in the same solution. Those include the...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor's support hasn't gotten worse during COVID-19. The vendor was responsive before the...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product doesn't support single sign-on functionality for websites through the Chrome browser. It...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

We have been trying to upgrade the product for a while. The vendor keeps sending us code with...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

The philosophy of the management of HealthCast makes them a better vendor than Identity Automation....

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

If I had to grade the vendor as a partner, I would probably give them a C+. I am not nearly as...

Jun 2020
 Helpful

 or  to see details.

Manager

Future Outlook

I am most hopeful that Identity Automation will adopt the customer service culture of HealthCast. I...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The reason we pulled part of the system offline was that some of the features to create password...

May 2020
 Helpful

 or  to see details.

Director

Technology

We create templates for passwords and programs and publish them, and it seems like Identity...

May 2020
 Helpful

 or  to see details.

Director

Technology

We deal with multiple vendors and systems. We can tell when a vendor is keeping up with what is...

May 2020
 Helpful

 or  to see details.

Director

Implementation and Training

We ran into a number of issues during the software installation, including the limited technical...

May 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Even today, I can't use my administrative account to log in to the service. I can only use my...

May 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

Ideally, we would like to move away from the vendor's technology and move into smartphone...

May 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The price point was definitely a factor in choosing Identity Automation as well as the ease of...

May 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

Identity Automation provides for what we need; however, the system doesn’t seem to work as well with...

May 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Identity Automation has kept up with the conversation. We haven't had to backtrack and share context...

May 2020
 Helpful

 or  to see details.

CIO

Future Outlook

We don’t have a single sign-on solution today, but we are going live on the product in the coming...

May 2020
 Helpful

 or  to see details.

CIO

Win/Loss - Why they were selected (by current clients)

We looked at Identity Automation and immediately got a different vibe of how they approach their...

May 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

With Identity Automation's pricing, they developed a subscription model, and that sealed the deal...

May 2020
 Helpful

 or  to see details.

CIO

Relationship

The vendor doesn’t have native healthcare knowledge, but they were seeking to be very quick studiers...

May 2020
 Helpful

 or  to see details.

Director

Implementation and Training

Identity Automation's system works well. I know that there are other facilities that have had...

May 2020
 Helpful

 or  to see details.

Director

Future Outlook

Identity Automation's system is part of our long-term plans. We don't want to switch, and we have a...

May 2020
 Helpful

 or  to see details.

Director

Service and Support

Identity Automation has been very responsive and supportive during the COVID-19 crisis.

Apr 2020
 Helpful

 or  to see details.

Director

Service and Support

We ended up going with Identity Automation because of the boutique feel and the vendor's real...

Apr 2020
 Helpful

 or  to see details.

Director

Service and Support

We sought feedback from the references Identity Automation provided. We also did due diligence on...

Apr 2020
 Helpful

 or  to see details.

Director

Service and Support

We tried to make the product work with our inventory management product. The way the Identity...

Apr 2020
 Helpful

 or  to see details.

Director

Relationship

At the end of the day, we were trying to make the sign-in process a little easier and to allow for...

Apr 2020
 Helpful

 or  to see details.

Director

Relationship

Identity Automation's communication style is great. First and foremost, they reach out. They take...

Apr 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

When we signed with the vendor, they were a part of HealthCast. The vendor made sure that the...

Apr 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor is very transparent and has a very full offering for their subscription model. In short,...

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Identity Automation could improve their product by providing better documentation as well as maybe a...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Implementation was straightforward for Identity Automation IAM Suite when we first went live with...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

In terms of the service being proactive, Identity Automation sort of gives us general press...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

When it comes to driving tangible outcomes, Identity Automation IAM Suite saves us time. The...

Mar 2020
 Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​