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Identity Automation IAM Suite (Mostly Single Sign-On)
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Justin Porter
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KLAS Research Director - Justin Porter
 
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User Commentary

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Manager

Relationship

Identity Automation has always been willing to explore scenarios and workflows that we wish to have...

Mar 2023
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Manager

Relationship

We do meetings in a regular cadence, and the vendor gives advanced notice and new client features....

Mar 2023
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Manager

Relationship

Originally, the vendor was HealthCast, and they merged with Identity Automation. When the merger...

Mar 2023
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Manager

Functionality and Upgrades

Flexibility is what makes the product stand out against competitors. The vendor has been trying to...

Mar 2023
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Manager

Relationship

Most of the time, Identity Automation keeps their promises. But I have had some negative things...

Mar 2023
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Manager

Other Observations & Comments

Identity Automation’s documentation isn't great. I am relying a lot on their support people rather...

Feb 2023
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Manager

Relationship

Our migration to a new EHR workflow with Identity Automation didn't run as smoothly as it did with...

Feb 2023
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Manager

Service and Support

I have never worked with a company that was better at support than Identity Automation. We have had...

Feb 2023
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Manager

Service and Support

The vendor usually reaches out to me before I have to ask them when there is something they need to...

Jan 2023
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Manager

Relationship

The vendor’s management people are good about reaching out to me every quarter.

Jan 2023
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CIO

Relationship

Identity Automation helped us with the initial setup, but it was difficult to get ahold of anybody...

Jan 2023
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CIO

Functionality and Upgrades

Identity Automation IAM Suite is not something people are fond of using. They don’t see it as...

Jan 2023
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Manager

Lessons Learned

The fact that we will probably move away from the vendor makes my heart ache because I know what I...

Jan 2023
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Manager

Functionality and Upgrades

The vendor’s SSO capability is lacking. Ever since Identity Automation took over, they haven't come...

Jan 2023
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Manager

Interfacing and Integration

Identity Automation has been fine. I have worked closely with them in all support cases and things,...

Jan 2023
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Manager

Functionality and Upgrades

Identity Automation's system has been good for end users. We haven't had any issues or hiccups over...

Jan 2023
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Manager

Interfacing and Integration

Identity Automation has had some issues integrating their software with some hardware. The vendor...

Jan 2023
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Manager

Service and Support

Identity Automation is a very good vendor for us. Whenever we need to work with the vendor's...

Oct 2022
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Manager

Relationship

We purchased a few integration options in our original contract, but there was a delay in our...

Oct 2022
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Manager

ROI / Cost

The system's purchase price was significantly less expensive than the purchase price of some...

Oct 2022
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COO

ROI / Cost

Identity Automation IAM Suite is simple and basic. We use the product to maintain a level of patient...

May 2022
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COO

ROI / Cost

I do not feel nickel-and-dimed by Identity Automation. Things are not piecemealed, and the vendor is...

May 2022
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COO

Lessons Learned

The way Identity Automation IAM Suite works in our environment is different from how the system was...

May 2022
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COO

Service and Support

Identity Automation is always willing to work with us, create workarounds, or do whatever we need....

May 2022
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Director

Implementation and Training

We would buy the solution again, but we would be a lot more diligent about our implementation. We...

May 2022
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Director

Service and Support

When we first started with the vendor, their phone and web support were a bit lacking. We were under...

May 2022
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Director

Functionality and Upgrades

We have some users who share workstations, so they constantly have to log in and out of their...

May 2022
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(0)
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Director

Functionality and Upgrades

We like the solution, but we have a major problem that needs to be fixed. If that can get fixed,...

May 2022
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Director

Functionality and Upgrades

There are random times when the program won't go away. When we walk up to the computer, there is a...

May 2022
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Director

Service and Support

Identity Automation's initial level of support is unrealistic for any kind of enterprise-class...

Apr 2022
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Director

Other Observations & Comments

The interesting thing is that we don't need any extra training, so we don't ask for it.

Apr 2022
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(0)
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Director

Functionality and Upgrades

Identity Automation IAM Suite is a very simple product. It is okay and does what it is supposed to...

Apr 2022
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Director

Functionality and Upgrades

If we were to ask for some kind of improvement, I would ask for some of the error messages that we...

Apr 2022
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Director

Service and Support

The product works and is very simple. We don't really have to touch it. My only concern is that if I...

Apr 2022
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CTO

Service and Support

The vendor's ongoing support doesn’t bring a lot of value to the table. The vendor is an underachiever....

Apr 2022
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CTO

Future Outlook

We bought the system when it was under a different name. When the product was acquired, we were...

Apr 2022
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CTO

Interfacing and Integration

The implementation services from the vendor were very poor. There were a number of issues that...

Apr 2022
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CIO

Functionality and Upgrades

When we needed to upgrade the system, the vendor just sent us a file. That made things super easy.

Apr 2022
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CIO

ROI / Cost

Identity Automation IAM Suite seems like a very standalone product with one specific purpose. It...

Apr 2022
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CIO

Functionality and Upgrades

The system is very easy to use. Even if we were on an older version of the system, I would still...

Apr 2022
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(0)
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CIO

Service and Support

The vendor's phone and web support haven't been great. Identity Automation has left some of our...

Apr 2022
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(0)
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Manager

Functionality and Upgrades

We use Identity Automation IAM Suite for proximity badge tapping to automate sign-ins for...

Apr 2022
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(0)
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Manager

Implementation and Training

Identity Automation IAM Suite has good documentation, and we have been using the documentation for...

Apr 2022
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(0)
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Manager

Functionality and Upgrades

The client configuration in Identity Automation IAM Suite is very flexible, but the onus of updating...

Apr 2022
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(0)
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Manager

Lessons Learned

I would tell others considering Identity Automation IAM Suite that the product is very flexible. But...

Apr 2022
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(0)
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Manager

Service and Support

The people at Identity Automation are very great to work with. They respond to feedback and...

Apr 2022
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Analyst/Coordinator

Interfacing and Integration

The vendor could improve their compatibility with different operating systems. The options are...

Apr 2022
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(0)
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Manager

Future Outlook

If things pan out the way we expect, we want to use Identity Automation for more things because...

Apr 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

With this product, the printing always seems to be a problem. If I opened up a ticket every time we...

Apr 2022
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(0)
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Analyst/Coordinator

Service and Support

The vendor’s technicians are excellent, and their ticketing system is super easy and intuitive.

Apr 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

The system is pretty easy to use, and the performance is okay for the most part. I like the ease of...

Apr 2022
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(0)
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Analyst/Coordinator

Relationship

If we want the training, we initiate it. Nothing is ever really initiated by the vendor. We always...

Apr 2022
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(0)
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Analyst/Coordinator

Other Observations & Comments

We are at a crossroads with Identity Automation. We want to stick with them, but with changes...

Apr 2022
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(0)
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Manager

Service and Support

Identity Automation is super quick to respond. They are quick to provide a resource, jump in, and...

Apr 2022
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(0)
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Director

Relationship

Identity Automation’s road map to develop items is a little on the slower side. I like to look at...

Apr 2022
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(0)
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Director

Implementation and Training

When we were implementing, the vendor helped us with some products and services, and they actually...

Apr 2022
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(0)
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Director

Service and Support

My executive reaches out to me very regularly. There is some opportunity for other leaders within...

Apr 2022
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(0)
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Director

Functionality and Upgrades

Identity Automation IAM Suite was adapted to our environment very quickly. We didn't have anything...

Apr 2022
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(0)
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Director

Functionality and Upgrades

Our physicians love the EPCS. That has made the writing and approval of controlled substance...

Apr 2022
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(0)
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Director

Service and Support

There was a situation where we needed Identity Automation’s assistance for some device access...

Apr 2022
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