Commentary Summary
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User Commentary
Culture, Loyalty, Value
We see the system as having good value, but our recent update was eye-wateringly expensive. The...
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Relationship, Operations
We have had great support through all the phases of the system. The system's upgrades are very...
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Operations, Product
The system is fairly complicated, and its upgrade process is a bit of a gauntlet to go through. The...
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Relationship, Operations
I don't get alerts about new versions that come out in the system. That is more about me wanting to...
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Relationship, Product
We have had some instances where we have wanted to bring in a single sign-on option that our...
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Operations, Product
There are a lot of settings in the system, and the delivery of those settings is complicated. The...
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Product
Identity Automation's solution was easier than our previous EPCS solution, which was fingerprint based....
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Loyalty
We are looking at another option because of a problem with Identity Automation's solution. For the...
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Operations
There was a long delay in implementation. Even though the EPCS experience has been okay, it is still...
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Relationship, Product
Identity Automation’s executives have been involved when we have had problems.
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Product
Identity Automation IAM Suite is very easy to use. And for what we use it for, it just works. It is...
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Loyalty
We are in the process of migrating to another vendor’s product. That product is a bit more...
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Loyalty, Relationship
Identity Automation’s customer service support is some of the best I have used in many years. I...
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Loyalty, Value
Identity Automation started charging us for an integration with an Epic system. That charge came out...
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Relationship
Identity Automation's people are available. We don't have to have a lot of back-and-forth with the...
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Relationship, Product
We have obviously had integrations that we have had to customize and have worked with the vendor on...
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Relationship
We have been working with the same account manager for years, and our relationship with that person...
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Operations
We are extremely satisfied with the vendor’s implementations, but we don't usually have the vendor...
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Operations
We don't really do a lot of training once we have the system set up. We work pretty closely with the...
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Relationship, Product
The vendor is constantly adding new integrations for badge workflows inside of our EHR. They are...
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Value
We have been very happy with the product. Even with the cost increases that we have had, we have...
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Relationship, Product
We have worked really diligently to make sure that the environment for Identity Automation IAM Suite...
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Loyalty, Product
We would to see some more policy statements in Identity Automation IAM Suite so that when we are...
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Relationship
I don't think we have ever run into an issue where we have delivered the vendor an extremely...
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Product, Value
I would absolutely buy Identity Automation IAM Suite again. The vendor is responsive and...
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Product
Identity Automation needs to get support for the mobile app out the door. I can't use SSO on the...
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Culture
Identity Automation doesn’t have enough development resources for ExactAccess. When HealthCast was...
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Relationship, Product
Our staff has never complained about upgrades with Identity Automation, and they are doctors. They...
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Product
Identity Automation is a flexible solution. There is an access bar across the top. Identity...
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Culture, Relationship, Product
My only gripe with Identity Automation throughout the last few years is that they say they will have...
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Relationship
One of Identity Automation’s biggest strengths is their people; they are responsive, and it is hard...
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Product, Value
We have gotten Identity Automation IAM Suite to work, but that is because of the amount of...
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Operations
I don't think the vendor has a good, comprehensive training program. We have to rely on third parties....
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Culture, Product
Identity Automation promotes the product as being able to accommodate a lot of legacy technology. It...
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Product
The product’s identity governance piece is clunky. It gets the job done, but using it is not a great...
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Culture, Relationship
The vendor had a lot of executives meet with us early on. We talked to them about our licensing and...
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Culture
If something breaks in the product, we go to Identity Automation, and they just confirm that it is...
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Product
We have used the product to address some of our regulatory and user-experience needs. We have been...
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