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Identity Automation IAM Suite (Mostly Single Sign-On)
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Justin Porter
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User Commentary

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CIO

Product

Identity Automation’s governance software has been slow, but that is mostly our fault, not their...

Sep 2023
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CIO

Relationship

Our main point of contact at Identity Automation has been very helpful and very patient with us.

Sep 2023
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CIO

Relationship, Product

I'm not happy with Identity Automation. They have not been great, and we had a lot of problems that...

Sep 2023
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CIO

Relationship, Operations, Product

Identity Automation’s website is very focused on higher education, so I fear that the vendor is no...

Sep 2023
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Director

Loyalty

Our staff wanted a badging solution, and some of our partners were using another product that we...

Jul 2023
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Director

Product

Now that the vendor is Identity Automation, we don't have the same connection to the vendor that we...

Jul 2023
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Director

Product, Value

We would be dead without Identity Automation IAM Suite. The solution works for us and is extremely...

Jul 2023
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Director

Loyalty

We are still on the same version of Identity Automation IAM Suite from many years ago, and there...

Jul 2023
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Manager

Product

We use Identity Automation IAM Suite for single sign-on so that it is easy to lock and unlock our...

May 2023
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Manager

Relationship

I have nothing negative to say about Identity Automation. They have kept timelines as best as they...

May 2023
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Manager

Product

Identity Automation IAM Suite does something funky when we use a terminal server. Some of our...

May 2023
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Director

Loyalty, Product, Value

Identity Automation IAM Suite originally did a lot more than it does today. For example, in the...

Apr 2023
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Director

Relationship

The tech support guys that I have talked to at Identity Automation have really tried to bust their...

Apr 2023
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Director

Product

The badge system in Identity Automation IAM Suite is very efficient at logging the nurse charting....

Apr 2023
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Manager

Relationship, Product

Overall, our experience with Identity Automation has been very good. We haven't really noticed a...

Mar 2023
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Manager

Product

We have had challenges with getting the system upgraded because we have a lot of endpoints that use...

Mar 2023
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Manager

Product

The product is really simple to use. It scales well, but as people roam around, we get a lot of...

Mar 2023
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Manager

Product

Identity Automation is a robust product, and it does everything that we need it to do. As with a lot...

Mar 2023
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Manager

Relationship, Product

The vendor works really hard so that their system can keep up with our EMR. That is a struggle on...

Mar 2023
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Manager

Relationship

We have regular calls with our support person from Identity Automation. We usually work through our...

Mar 2023
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Director

Relationship

Our account representative is absolutely fantastic. We recently needed our representative to deal...

Mar 2023
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Director

Culture, Product

Identity Automation's bread and butter is the single sign-on tool, specifically when we use it for a...

Mar 2023
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Director

Relationship

I wish the vendor were more proactive. I would love for Identity Automation to reach out on their...

Mar 2023
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Manager

Relationship, Product

Identity Automation has always been willing to explore scenarios and workflows that we wish to have...

Mar 2023
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Manager

Relationship

We do meetings in a regular cadence, and the vendor gives advanced notice and new client features....

Mar 2023
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Manager

Relationship

Originally, the vendor was HealthCast, and they merged with Identity Automation. When the merger...

Mar 2023
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Manager

Product

Flexibility is what makes the product stand out against competitors. The vendor has been trying to...

Mar 2023
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Manager

Relationship

Most of the time, Identity Automation keeps their promises. But I have had some negative things...

Mar 2023
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Manager

Relationship, Product

Identity Automation’s documentation isn't great. I am relying a lot on their support people rather...

Feb 2023
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Manager

Relationship, Operations

Our migration to a new EHR workflow with Identity Automation didn't run as smoothly as it did with...

Feb 2023
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Manager

Relationship

I have never worked with a company that was better at support than Identity Automation. We have had...

Feb 2023
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Manager

Relationship

The vendor usually reaches out to me before I have to ask them when there is something they need to...

Jan 2023
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Manager

Relationship

The vendor’s management people are good about reaching out to me every quarter.

Jan 2023
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CIO

Operations

Identity Automation helped us with the initial setup, but it was difficult to get ahold of anybody...

Jan 2023
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CIO

Product

Identity Automation IAM Suite is not something people are fond of using. They don’t see it as...

Jan 2023
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Manager

Loyalty

The fact that we will probably move away from the vendor makes my heart ache because I know what I...

Jan 2023
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Manager

Relationship, Product

The vendor’s SSO capability is lacking. Ever since Identity Automation took over, they haven't come...

Jan 2023
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Manager

Relationship

Identity Automation has been fine. I have worked closely with them in all support cases and things,...

Jan 2023
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Manager

Culture, Product

Identity Automation's system has been good for end users. We haven't had any issues or hiccups over...

Jan 2023
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Manager

Loyalty, Product

Identity Automation has had some issues integrating their software with some hardware. The vendor...

Jan 2023
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Manager

Relationship, Product

Identity Automation is a very good vendor for us. Whenever we need to work with the vendor's...

Oct 2022
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Manager

Culture

We purchased a few integration options in our original contract, but there was a delay in our...

Oct 2022
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Manager

Culture, Value

The system's purchase price was significantly less expensive than the purchase price of some...

Oct 2022
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