Identity Automation IAM Suite (Mostly Single Sign-On)
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Justin Porter
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User Commentary

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Manager

Service and Support

Identity Automation is a very good vendor for us. Whenever we need to work with the vendor's...

Oct 2022
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Manager

Relationship

We purchased a few integration options in our original contract, but there was a delay in our...

Oct 2022
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Manager

ROI / Cost (care and feeding)

The system's purchase price was significantly less expensive than the purchase price of some...

Oct 2022
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COO

ROI / Cost (care and feeding)

Identity Automation IAM Suite is simple and basic. We use the product to maintain a level of patient...

May 2022
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COO

ROI / Cost (care and feeding)

I do not feel nickel-and-dimed by Identity Automation. Things are not piecemealed, and the vendor is...

May 2022
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COO

Lessons Learned

The way Identity Automation IAM Suite works in our environment is different from how the system was...

May 2022
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COO

Service and Support

Identity Automation is always willing to work with us, create workarounds, or do whatever we need....

May 2022
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Director

Implementation and Training

We would buy the solution again, but we would be a lot more diligent about our implementation. We...

May 2022
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Director

Service and Support

When we first started with the vendor, their phone and web support were a bit lacking. We were under...

May 2022
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Director

Functionality and Upgrades

We have some users who share workstations, so they constantly have to log in and out of their...

May 2022
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Director

Functionality and Upgrades

We like the solution, but we have a major problem that needs to be fixed. If that can get fixed,...

May 2022
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Director

Functionality and Upgrades

There are random times when the program won't go away. When we walk up to the computer, there is a...

May 2022
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Director

Service and Support

Identity Automation's initial level of support is unrealistic for any kind of enterprise-class...

Apr 2022
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Director

Other Observations & Comments

The interesting thing is that we don't need any extra training, so we don't ask for it.

Apr 2022
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Director

Functionality and Upgrades

Identity Automation IAM Suite is a very simple product. It is okay and does what it is supposed to...

Apr 2022
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Director

Functionality and Upgrades

If we were to ask for some kind of improvement, I would ask for some of the error messages that we...

Apr 2022
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Director

Service and Support

The product works and is very simple. We don't really have to touch it. My only concern is that if I...

Apr 2022
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CTO

Service and Support

The vendor's ongoing support doesn’t bring a lot of value to the table. The vendor is an underachiever....

Apr 2022
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CTO

Future Outlook

We bought the system when it was under a different name. When the product was acquired, we were...

Apr 2022
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CTO

Interfacing and Integration

The implementation services from the vendor were very poor. There were a number of issues that...

Apr 2022
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CIO

Functionality and Upgrades

When we needed to upgrade the system, the vendor just sent us a file. That made things super easy.

Apr 2022
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CIO

ROI / Cost (care and feeding)

Identity Automation IAM Suite seems like a very standalone product with one specific purpose. It...

Apr 2022
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CIO

Functionality and Upgrades

The system is very easy to use. Even if we were on an older version of the system, I would still...

Apr 2022
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CIO

Service and Support

The vendor's phone and web support haven't been great. Identity Automation has left some of our...

Apr 2022
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Manager

Functionality and Upgrades

We use Identity Automation IAM Suite for proximity badge tapping to automate sign-ins for...

Apr 2022
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Manager

Implementation and Training

Identity Automation IAM Suite has good documentation, and we have been using the documentation for...

Apr 2022
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Manager

Functionality and Upgrades

The client configuration in Identity Automation IAM Suite is very flexible, but the onus of updating...

Apr 2022
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Manager

Lessons Learned

I would tell others considering Identity Automation IAM Suite that the product is very flexible. But...

Apr 2022
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Manager

Service and Support

The people at Identity Automation are very great to work with. They respond to feedback and...

Apr 2022
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Analyst/Coordinator

Interfacing and Integration

The vendor could improve their compatibility with different operating systems. The options are...

Apr 2022
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Manager

Future Outlook

If things pan out the way we expect, we want to use Identity Automation for more things because...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

With this product, the printing always seems to be a problem. If I opened up a ticket every time we...

Apr 2022
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Analyst/Coordinator

Service and Support

The vendor’s technicians are excellent, and their ticketing system is super easy and intuitive.

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

The system is pretty easy to use, and the performance is okay for the most part. I like the ease of...

Apr 2022
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Analyst/Coordinator

Relationship

If we want the training, we initiate it. Nothing is ever really initiated by the vendor. We always...

Apr 2022
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Analyst/Coordinator

Other Observations & Comments

We are at a crossroads with Identity Automation. We want to stick with them, but with changes...

Apr 2022
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Manager

Service and Support

Identity Automation is super quick to respond. They are quick to provide a resource, jump in, and...

Apr 2022
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Director

Relationship

Identity Automation’s road map to develop items is a little on the slower side. I like to look at...

Apr 2022
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Director

Implementation and Training

When we were implementing, the vendor helped us with some products and services, and they actually...

Apr 2022
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Director

Service and Support

My executive reaches out to me very regularly. There is some opportunity for other leaders within...

Apr 2022
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Director

Functionality and Upgrades

Identity Automation IAM Suite was adapted to our environment very quickly. We didn't have anything...

Apr 2022
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Director

Functionality and Upgrades

Our physicians love the EPCS. That has made the writing and approval of controlled substance...

Apr 2022
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Director

Service and Support

There was a situation where we needed Identity Automation’s assistance for some device access...

Apr 2022
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CIO

Functionality and Upgrades

The vendor may have some better experiences with nonhealthcare customers, but when it comes to...

Mar 2022
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CIO

Interfacing and Integration

The most important piece was integration with our EMR, and the vendor couldn't build it. We tried to...

Mar 2022
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CIO

ROI / Cost (care and feeding)

The vendor doesn’t avoid charging us for every little thing. In the invoices, everything is marked...

Mar 2022
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CIO

Future Outlook

We are leaving Identity Automation because their products don’t work, and that is not from a lack of...

Mar 2022
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CIO

Service and Support

I have one little technical issue, but the vendor is fully engaged, and we are working through that...

Mar 2022
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CIO

Functionality and Upgrades

I like Identity Automation and don’t have any complaints. Identity Automation has been a good...

Mar 2022
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CIO

Implementation and Training

Identity Automation gives us all the training materials, and then we need to localize and customize...

Mar 2022
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CIO

ROI / Cost (care and feeding)

We have no substantial problems with the system. For what we bought it for, we could have spent five...

Mar 2022
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Director

Functionality and Upgrades

All our people who use Identity Automation IAM Suite really enjoy it. We have some users that choose...

Mar 2022
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Director

Implementation and Training

The quality of Identity Automation’s implementation services and recent upgrades is pretty good....

Mar 2022
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Director

Sales and Contracting

I hear from Identity Automation every few months when they are promoting new products, but we are...

Mar 2022
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Manager

Functionality and Upgrades

Identity Automation’s product for badge tapping is the best in its class. The product is easy to...

Feb 2022
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Manager

Functionality and Upgrades

Identity Automation doesn’t have a complete solution for our SSO needs. One of the reasons we have...

Feb 2022
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Manager

Service and Support

The vendor is small, so they are more responsive and more specialized than other vendors. The...

Feb 2022
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Manager

ROI / Cost (care and feeding)

Identity Automation has been reasonable with their charges. When we have asked for customizations,...

Feb 2022
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Manager

Future Outlook

I would love to recommend Identity Automation, but the downside is they don’t have a full suite of...

Feb 2022
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Manager

Service and Support

We had a fairly intense deployment for our SSO application, and Identity Automation was in charge of...

Feb 2022
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Manager

Service and Support

I am extremely happy with Identity Automation. Of all the companies I have worked with, Identity...

Feb 2022
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Manager

Functionality and Upgrades

The system had some documentation problems, but those have improved over the last year. The vendor...

Feb 2022
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Manager

Interfacing and Integration

One of the vendor's big strengths is their integration. If we say we need a product to integrate,...

Feb 2022
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Manager

Technology

Some of the vendor's strong points are their abilities to deliver new technology and adopt new...

Feb 2022
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Manager

Relationship

The people I talk to are the support staff people or the implementation team members. The vendor is...

Feb 2022
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Manager

ROI / Cost (care and feeding)

I have not seen or heard of any hidden costs, so the vendor does a good job of not...

Feb 2022
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Manager

Functionality and Upgrades

The vendor could do a little better on the updates and in implementing new technology. We waited for...

Feb 2022
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Analyst/Coordinator

Other Observations & Comments

A lot of the vendor’s proactive service doesn't apply to us because it is more global across all...

Jan 2022
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Analyst/Coordinator

Lessons Learned

We can see the benefits of using IAM Suite. If it weren't for the product, there would be a lot more...

Jan 2022
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Analyst/Coordinator

Interfacing and Integration

There are a few things I wish IAM Suite would do better, but the only wish list item we currently...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

IAM Suite does the job, and for what we use it for, it meets our needs, barring a few hedge case...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

IAM Suite's ease of use is great. Users don't really need any training. The product is...

Jan 2022
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Analyst/Coordinator

Service and Support

Identity Automation’s support is geared a lot more toward a larger environment and kiosk-style...

Jan 2022
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Analyst/Coordinator

Service and Support

It is super easy to deal with Identity Automation’s support staff. The process for fixing issues is...

Jan 2022
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CNIO

Relationship

The vendor lets us know about things that are coming up. They try to push us to upgrade and get...

Dec 2021
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CNIO

Functionality and Upgrades

The vendor is good at following through on things, and we haven't had any issues with the product...

Dec 2021
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CNIO

ROI / Cost (care and feeding)

The product makes things extremely easy for our staff members. The fact that our providers can go to...

Dec 2021
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CNIO

Implementation and Training

The vendor is always available to train us when we have questions. When we need education, they...

Dec 2021
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CNIO

Interfacing and Integration

The solution's integration abilities are good. Whenever we have questions or need to change...

Dec 2021
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CNIO

Functionality and Upgrades

Due to the pandemic, we have mostly been focused on stabilizing things. When we get back to planning...

Dec 2021
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CNIO

Implementation and Training

We had a rough time with the solution at first. During our implementation, we didn't have enough...

Dec 2021
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Manager

Functionality and Upgrades

When we implemented Identity Automation IAM Suite, everything worked perfectly, and I didn't have...

Dec 2021
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Manager

Functionality and Upgrades

Identity Automation is very good about accommodating client feature requests. We wanted their...

Dec 2021
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Manager

ROI / Cost (care and feeding)

We enjoy using Identity Automation IAM Suite because our users can tap their ID badge to log in to...

Dec 2021
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Manager

Service and Support

I mostly use the phone and email support from Identity Automation, and the support people respond...

Dec 2021
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Manager

Relationship

Identity Automation has robust and capable support folks for their product. Our ability to get ahold...

Dec 2021
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Manager

Relationship

The Identity Automation solution is a fully capable product, and it has a lot of positives in how it...

Dec 2021
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Manager

ROI / Cost (care and feeding)

Compared to other vendors, Identity Automation has a very cheap solution. When we look at market...

Dec 2021
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Director

Functionality and Upgrades

I see no strengths in Identity Automation’s single sign-on product. The ability to control a client...

Dec 2021
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Director

Service and Support

I have mentioned several issues to Identity Automation multiple times, and they haven't made...

Dec 2021
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Director

ROI / Cost (care and feeding)

If we want to provision a new app or do integration, those are additional services. We had to add in...

Dec 2021
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Director

Lessons Learned

Identity Automation is not delivering the solution they should deliver. The product might be great...

Dec 2021
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Manager

ROI / Cost (care and feeding)

The vendor's support is top notch and excellent. Identity Automation's support is some of the best I...

Dec 2021
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Manager

Functionality and Upgrades

We would like password-management capabilities, but I don't even know whether the system is capable...

Dec 2021
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