
Commentary Summary
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User Commentary
Relationship
Identity Automation has always been willing to explore scenarios and workflows that we wish to have...
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Relationship
We do meetings in a regular cadence, and the vendor gives advanced notice and new client features....
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Relationship
Originally, the vendor was HealthCast, and they merged with Identity Automation. When the merger...
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Functionality and Upgrades
Flexibility is what makes the product stand out against competitors. The vendor has been trying to...
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Relationship
Most of the time, Identity Automation keeps their promises. But I have had some negative things...
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Other Observations & Comments
Identity Automation’s documentation isn't great. I am relying a lot on their support people rather...
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Relationship
Our migration to a new EHR workflow with Identity Automation didn't run as smoothly as it did with...
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Service and Support
I have never worked with a company that was better at support than Identity Automation. We have had...
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Service and Support
The vendor usually reaches out to me before I have to ask them when there is something they need to...
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Relationship
The vendor’s management people are good about reaching out to me every quarter.
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Relationship
Identity Automation helped us with the initial setup, but it was difficult to get ahold of anybody...
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Functionality and Upgrades
Identity Automation IAM Suite is not something people are fond of using. They don’t see it as...
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Lessons Learned
The fact that we will probably move away from the vendor makes my heart ache because I know what I...
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Functionality and Upgrades
The vendor’s SSO capability is lacking. Ever since Identity Automation took over, they haven't come...
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Interfacing and Integration
Identity Automation has been fine. I have worked closely with them in all support cases and things,...
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Functionality and Upgrades
Identity Automation's system has been good for end users. We haven't had any issues or hiccups over...
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Interfacing and Integration
Identity Automation has had some issues integrating their software with some hardware. The vendor...
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Service and Support
Identity Automation is a very good vendor for us. Whenever we need to work with the vendor's...
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Relationship
We purchased a few integration options in our original contract, but there was a delay in our...
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ROI / Cost
The system's purchase price was significantly less expensive than the purchase price of some...
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ROI / Cost
Identity Automation IAM Suite is simple and basic. We use the product to maintain a level of patient...
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ROI / Cost
I do not feel nickel-and-dimed by Identity Automation. Things are not piecemealed, and the vendor is...
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Lessons Learned
The way Identity Automation IAM Suite works in our environment is different from how the system was...
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Service and Support
Identity Automation is always willing to work with us, create workarounds, or do whatever we need....
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Implementation and Training
We would buy the solution again, but we would be a lot more diligent about our implementation. We...
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Service and Support
When we first started with the vendor, their phone and web support were a bit lacking. We were under...
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Functionality and Upgrades
We have some users who share workstations, so they constantly have to log in and out of their...
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Functionality and Upgrades
We like the solution, but we have a major problem that needs to be fixed. If that can get fixed,...
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Functionality and Upgrades
There are random times when the program won't go away. When we walk up to the computer, there is a...
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Service and Support
Identity Automation's initial level of support is unrealistic for any kind of enterprise-class...
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Other Observations & Comments
The interesting thing is that we don't need any extra training, so we don't ask for it.
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Functionality and Upgrades
Identity Automation IAM Suite is a very simple product. It is okay and does what it is supposed to...
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Functionality and Upgrades
If we were to ask for some kind of improvement, I would ask for some of the error messages that we...
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Service and Support
The product works and is very simple. We don't really have to touch it. My only concern is that if I...
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Service and Support
The vendor's ongoing support doesn’t bring a lot of value to the table. The vendor is an underachiever....
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Future Outlook
We bought the system when it was under a different name. When the product was acquired, we were...
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Interfacing and Integration
The implementation services from the vendor were very poor. There were a number of issues that...
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Functionality and Upgrades
When we needed to upgrade the system, the vendor just sent us a file. That made things super easy.
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ROI / Cost
Identity Automation IAM Suite seems like a very standalone product with one specific purpose. It...
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Functionality and Upgrades
The system is very easy to use. Even if we were on an older version of the system, I would still...
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Service and Support
The vendor's phone and web support haven't been great. Identity Automation has left some of our...
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Functionality and Upgrades
We use Identity Automation IAM Suite for proximity badge tapping to automate sign-ins for...
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Implementation and Training
Identity Automation IAM Suite has good documentation, and we have been using the documentation for...
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Functionality and Upgrades
The client configuration in Identity Automation IAM Suite is very flexible, but the onus of updating...
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Lessons Learned
I would tell others considering Identity Automation IAM Suite that the product is very flexible. But...
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Service and Support
The people at Identity Automation are very great to work with. They respond to feedback and...
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Interfacing and Integration
The vendor could improve their compatibility with different operating systems. The options are...
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Future Outlook
If things pan out the way we expect, we want to use Identity Automation for more things because...
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Functionality and Upgrades
With this product, the printing always seems to be a problem. If I opened up a ticket every time we...
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Service and Support
The vendor’s technicians are excellent, and their ticketing system is super easy and intuitive.
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Functionality and Upgrades
The system is pretty easy to use, and the performance is okay for the most part. I like the ease of...
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Relationship
If we want the training, we initiate it. Nothing is ever really initiated by the vendor. We always...
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Other Observations & Comments
We are at a crossroads with Identity Automation. We want to stick with them, but with changes...
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Service and Support
Identity Automation is super quick to respond. They are quick to provide a resource, jump in, and...
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Relationship
Identity Automation’s road map to develop items is a little on the slower side. I like to look at...
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Implementation and Training
When we were implementing, the vendor helped us with some products and services, and they actually...
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Service and Support
My executive reaches out to me very regularly. There is some opportunity for other leaders within...
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Functionality and Upgrades
Identity Automation IAM Suite was adapted to our environment very quickly. We didn't have anything...
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Functionality and Upgrades
Our physicians love the EPCS. That has made the writing and approval of controlled substance...
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Service and Support
There was a situation where we needed Identity Automation’s assistance for some device access...
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