Identity Automation IAM Suite (Mostly Single Sign-On) Comments

 
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CIO

Other Observations & Comments

We don't have a lot of interaction with the vendor executives. During the COVID-19 crisis, the...

Sep 2020
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CIO

ROI / Cost (care and feeding)

For single sign-on functionality, we are using the HealthCast product, which has been acquired by...

Sep 2020
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Manager

Functionality and Upgrades

We implemented Identity Automation's product, and the technology has worked exactly as it is...

Aug 2020
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Manager

Other Observations & Comments

Unfortunately for us, our internal policies and workflows made our implementation more difficult. We...

Aug 2020
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Manager

Service and Support

If the decision were up to me personally, I wouldn't buy the product again. Identity Automation has...

Aug 2020
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Manager

Functionality and Upgrades

Identity Automation doesn't nickel-and-dime us up front, and they absolutely keep all their promises...

Aug 2020
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Manager

Service and Support

Identity Automation's phone and web support isn't the worst that I have seen, but it certainly isn't...

Aug 2020
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Director

Relationship

We have been with Identity Automation since they acquired HealthCast. I was really worried that we...

Jul 2020
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Director

Other Observations & Comments

We are looking forward to perhaps utilizing the vendor's identity governance tool. That is something...

Jul 2020
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Director

Functionality and Upgrades

I would give the ease of use the highest score. The system is pretty much foolproof.

Jul 2020
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Director

Other Observations & Comments

I forecast that my satisfaction with the system will be the same in a year from now. There is no...

Jul 2020
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Director

Service and Support

We didn't really need the vendor for anything regarding COVID-19. Identity Automation has always...

Jul 2020
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Director

Interfacing and Integration

I know Identity Automation has a bunch of offerings, but the only product that we have that we...

Jul 2020
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Director

ROI / Cost (care and feeding)

The vendor absolutely avoids charging for every little thing. They actually do the opposite of...

Jul 2020
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Director

Implementation and Training

Identity Automation is extremely thorough with their implementation services. They plan very well. I...

Jul 2020
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Director

ROI / Cost (care and feeding)

Identity Automation’s product has been excellent. When we looked at the product, it was much cheaper...

Jul 2020
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Director

Service and Support

If I could give the vendor a score higher than the highest score for support, then I would. The...

Jul 2020
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Director

Relationship

I would highly recommend the solution based on the vendor’s support and ability to follow through. I...

Jul 2020
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Director

Relationship

Healthcast was recently acquired by Identity Automation. We were long-time Healthcast clients, and...

Jul 2020
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Manager

Other Observations & Comments

We use a few of the vendor's clients, which are all involved in the same solution. Those include the...

Jun 2020
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Manager

Service and Support

The vendor's support hasn't gotten worse during COVID-19. The vendor was responsive before the...

Jun 2020
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Manager

Functionality and Upgrades

The product doesn't support single sign-on functionality for websites through the Chrome browser. It...

Jun 2020
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Manager

Service and Support

We have been trying to upgrade the product for a while. The vendor keeps sending us code with...

Jun 2020
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Manager

Service and Support

The philosophy of the management of HealthCast makes them a better vendor than Identity Automation....

Jun 2020
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Manager

Service and Support

If I had to grade the vendor as a partner, I would probably give them a C+. I am not nearly as...

Jun 2020
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Manager

Future Outlook

I am most hopeful that Identity Automation will adopt the customer service culture of HealthCast. I...

Jun 2020
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Director

Functionality and Upgrades

The reason we pulled part of the system offline was that some of the features to create password...

May 2020
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Director

Technology

We create templates for passwords and programs and publish them, and it seems like Identity...

May 2020
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Director

Technology

We deal with multiple vendors and systems. We can tell when a vendor is keeping up with what is...

May 2020
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Director

Implementation and Training

We ran into a number of issues during the software installation, including the limited technical...

May 2020
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Director

Functionality and Upgrades

Even today, I can't use my administrative account to log in to the service. I can only use my...

May 2020
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Director

Other Observations & Comments

Ideally, we would like to move away from the vendor's technology and move into smartphone...

May 2020
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Director

Functionality and Upgrades

The price point was definitely a factor in choosing Identity Automation as well as the ease of...

May 2020
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Director

Interfacing and Integration

Identity Automation provides for what we need; however, the system doesn’t seem to work as well with...

May 2020
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Director

Functionality and Upgrades

Identity Automation has kept up with the conversation. We haven't had to backtrack and share context...

May 2020
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CIO

Future Outlook

We don’t have a single sign-on solution today, but we are going live on the product in the coming...

May 2020
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CIO

Win/Loss - Why they were selected (by current clients)

We looked at Identity Automation and immediately got a different vibe of how they approach their...

May 2020
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CIO

ROI / Cost (care and feeding)

With Identity Automation's pricing, they developed a subscription model, and that sealed the deal...

May 2020
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CIO

Relationship

The vendor doesn’t have native healthcare knowledge, but they were seeking to be very quick studiers...

May 2020
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Director

Implementation and Training

Identity Automation's system works well. I know that there are other facilities that have had...

May 2020
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Director

Future Outlook

Identity Automation's system is part of our long-term plans. We don't want to switch, and we have a...

May 2020
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Director

Service and Support

Identity Automation has been very responsive and supportive during the COVID-19 crisis.

Apr 2020
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Director

Service and Support

We ended up going with Identity Automation because of the boutique feel and the vendor's real...

Apr 2020
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Director

Service and Support

We sought feedback from the references Identity Automation provided. We also did due diligence on...

Apr 2020
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Director

Service and Support

We tried to make the product work with our inventory management product. The way the Identity...

Apr 2020
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Director

Relationship

At the end of the day, we were trying to make the sign-in process a little easier and to allow for...

Apr 2020
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Director

Relationship

Identity Automation's communication style is great. First and foremost, they reach out. They take...

Apr 2020
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Director

Other Observations & Comments

When we signed with the vendor, they were a part of HealthCast. The vendor made sure that the...

Apr 2020
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Director

ROI / Cost (care and feeding)

The vendor is very transparent and has a very full offering for their subscription model. In short,...

Apr 2020
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Director

Functionality and Upgrades

Identity Automation could improve their product by providing better documentation as well as maybe a...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

Implementation was straightforward for Identity Automation IAM Suite when we first went live with...

Mar 2020
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Analyst/Coordinator

Service and Support

In terms of the service being proactive, Identity Automation sort of gives us general press...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

When it comes to driving tangible outcomes, Identity Automation IAM Suite saves us time. The...

Mar 2020
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CTO

Functionality and Upgrades

We have had multiple issues with Identity Automation IAM Suite's functionality. The quality of the...

Oct 2019
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CTO

Functionality and Upgrades

Identity Automation has been a difficult vendor to work with. We keep a close eye on them to make...

Oct 2019
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Analyst/Coordinator

Service and Support

HealthCast has never reached out to me about an upgrade. It would be nice if someone told me what...

Oct 2019
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Analyst/Coordinator

Interfacing and Integration

The system isn't working well with Windows 10. The system worked great on Windows 7, but as soon as...

Oct 2019
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Manager

Functionality and Upgrades

There are things I like about the solution. We have some regulatory issues though. We may have to...

Oct 2019
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Manager

Relationship

I think the vendor keeps promises. I have noticed some changes as the organization has changed due...

Oct 2019
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Manager

ROI / Cost (care and feeding)

The vendor is not creating new charges per se, but if we require a change, we have to go to the...

Oct 2019
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Manager

Relationship

The HealthCast people I deal with are very engaged with us, but they are not always involved now...

Oct 2019
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Manager

Functionality and Upgrades

Managing the software on the client side is a complicated process. If someone has been working with...

Oct 2019
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Manager

Relationship

I appreciate the effort that we have had from the HealthCast employees who have been assimilated...

Oct 2019
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Manager

Other Observations & Comments

We continue to have really good experiences with the HealthCast people that we have always worked...

Oct 2019
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Director

Other Observations & Comments

Our exposure to the Identity Automation product has been with HealthCast for the single sign-on...

Sep 2019
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Director

Functionality and Upgrades

A lot of the functionality in this system is typically found in a more mature product. We got a lot...

Sep 2019
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Director

Functionality and Upgrades

Every time we turned around, we had to spend money and time to support some of the interoperability...

Sep 2019
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Director

Implementation and Training

We wanted to have more of a thin-client approach, and to my understanding, there were some...

Sep 2019
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Director

Functionality and Upgrades

Every time we wanted to do something different or slightly adjust things, we had to go back and have...

Sep 2019
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Director

Service and Support

When Identity Automation was supporting us on builds and upgrades, they did a nice job. I can't say...

Sep 2019
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CISO

Functionality and Upgrades

Two-factor authentication either works or doesn’t work. The system works for us.

Aug 2019
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Manager

Technology

There are a few things we wish Identity Automation would improve. Right now, the system only works...

Aug 2019
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Manager

Service and Support

The only interaction we have had with Identity Automation is when we have renewed our license and...

Aug 2019
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Manager

Technology

Identity Automation is very low maintenance. We have only had a few support calls in the time that...

Aug 2019
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Manager

ROI / Cost (care and feeding)

We plan on keeping the Identity Automation system. The vendor doesn't nickel-and-dime. The only...

Aug 2019
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Manager

Other Observations & Comments

I don't know of any new technology that Identity Automation is coming up with.

Aug 2019
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CIO

Future Outlook

At this point, the HealthCast system is part of our long-term plans. It survived a near-death blow...

Aug 2019
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CIO

Relationship

HealthCast did some developments for us, and those developments aren't perfect, but they are...

Aug 2019
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CIO

Relationship

HealthCast keeps their promises. Sometimes it takes them a long time to fulfill those promises, but...

Aug 2019
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CIO

Sales and Contracting

HealthCast was very fair about what we had to pay for and took into account that we were doing a lot...

Aug 2019
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CIO

Technology

eXactACCESS does work as advertised, but the development could have been a lot cleaner. It isn't...

Aug 2019
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CIO

Relationship

HealthCast has met their commitments. They have given me a workable product in a time frame that has...

Aug 2019
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Analyst/Coordinator

Service and Support

The Identity Automation product is excellent, and the support is unbelievable.

Aug 2019
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Analyst/Coordinator

Sales and Contracting

Identity Automation's fee structure is fair. There are small support things that they do at...

Aug 2019
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Analyst/Coordinator

Other Observations & Comments

Identity Management recently purchased Healthcast, and the management from Identity Automation...

Aug 2019