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Identity Automation IAM Suite (Mostly Single Sign-On)
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Subject Expert
Joe VanDeGraaff
Research Director
Commentary Summary
User Commentary
Director
The vendor doesn’t offer much in the way of training. They have some online user manuals and things...
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Director
There has not been an upgrade or even a code revision since we purchased the software. For any...
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Director
I would tell others that this solution is a Band-Aid to get someone to a better solution. By itself,...
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Manager
We have different vendors for different tools; that is kind of sad. None of the tools are combined...
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Manager
The vendor promised that their next release would have compatibility for SSO pass-through...
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Manager
The vendor does not charge for every little thing. Their pricing model is actually good. There are...
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Manager
The vendor needs to be quicker to market SSO integration for mainstream products, like Microsoft...
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Manager
The vendor is not proactive at all. I don't think anybody has ever reached out to us to do an...
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CIO
Going with Identity Automation was a no-brainer because the other vendors in the identity and access...
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CIO
I did a reference call with someone who said that the solution worked, but that the problem was that...
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VP/Other Executive
We have a great relationship with Identity Automation. They are super good at communicating and are...
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VP/Other Executive
Identity Automation does a good job with customizations. As a customer, I can do customizations...
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Director
We like the solution. It has definitely met our needs, and it isn't as expensive as other systems are....
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Director
We had an issue with the system, and I know that the vendor worked hard to get it fixed. The issue...
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Manager
The system is touch and go. It seems like only a half of the providers like it, and the other half...
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Manager
Everything has worked. We had a little challenge with the system in the beginning, but the...
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Manager
I really wanted the system to connect to our EHR, and I was told the system could do that, but it...
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Manager
There was little to no training on the system. We were told to just tap our badge, and the system...
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Manager
The vendor could be more timely with support. When we are able to reach someone from Identity...
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Director
Identity Automation has done a very good job. I don't feel like we are their biggest customer, but...
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Director
It took us longer than we expected to go live with the product. One of the snags was that when we...
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Director
During the whole implementation, I got one renewal for licensing. After I told my salesperson about...
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Director
I am very satisfied with the solution now that it is set up. My users are happy, and the solution is...
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Manager
When I call Identity Automation, the people make me feel like I am the only customer they have. I...
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Manager
Over a year ago, Identity Automation changed the way that they house their documentation. They are...
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Manager
I am excited for the upcoming enhancements. I have learned that Identity Automation will soon allow...
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Manager
The staff will bend over backward to fix a problem for us. We really like the product, and the...
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Manager
The vendor has tried to charge us a couple of times, and I have come up with creative solutions for...
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Manager
I was disappointed in the vendor’s support with the initial go-live. Our go-live date kept getting...
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Manager
The vendor’s training was lacking. If I were a new customer, I would have really struggled. But...
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Manager
The vendor is still new to us, but we have had a number of enhancement requests. It has been several...
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Manager
The vendor could improve by making their product easier to manage. They could more quickly act on a...
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Manager
The product has been stable, which is good. We have had a few bugs, but they haven't been...
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Manager
At some point, we may consolidate into another vendor, primarily to reduce the number of solutions...
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Manager
All vendors have to make money somehow. A lot of times, Identity Automation tries to sell us a...
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Manager
The product works really well. It allows nurses and providers to go from one patient to another...
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Manager
I don't see any areas where the vendor has room for improvement. They are a good vendor and are...
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Manager
The ease of use is one of the things I like about the system. Identity Automation does have a...
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Manager
We had really good experiences with HealthCast as a company, and when they got purchased by Identity...
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Analyst/Coordinator
I would like to see the vendor reach out more. They have a generic email that they send to...
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Analyst/Coordinator
I don't know how much the product costs, but I know it is not as expensive as other systems. In that...
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Analyst/Coordinator
I would tell others that the ease of use is where Identity Automation excels once the application is...
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Analyst/Coordinator
As long as Windows updates don't break anything, I will be okay with the application in the future....
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Director
I have never had to call Identity Automation's support due to problems. The software just works. The...
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Analyst/Coordinator
We are always exploring other options, but I am trying to make the platform the de facto application...
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Analyst/Coordinator
The technicians work very hard to try to resolve our issues and are very responsive. Even if they...
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Analyst/Coordinator
The application works very well. I like the way I can make changes on the fly and push them out to...
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Analyst/Coordinator
The application has been a little tough to use because we are going through some issues at the...
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Manager
We have no plans to change products. The product does exactly what we need it to do and doesn't...
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Manager
I have had no issues with Identity Automation keeping their promises. I don't see any weird bills or...
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Manager
We have had this product for a few years, and I have had exactly one issue that I have needed to...
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CIO
Identity Automation IAM Suite is an effective product, but it isn't simple to wade our way through...
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CIO
I would like to have access to higher-level people at Identity Automation. I get the regular,...
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CIO
The way that Identity Automation wrote their code with our EMR vendor was very specific to the...
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CIO
Identity Automation is always on calls and talking to us. They certainly work with us and fix a lot...
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CIO
The vendor says that they are continuing to develop things. We just haven't requested any more than...
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CIO
Identity Automation used to be HealthCast. There were certain ways that they delivered their product...
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CIO
We look forward to the efficiencies and the economies of going to one partner, which is Identity...
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