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Identity Automation IAM Suite (Mostly Single Sign-On) Comments
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User Commentary

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VP/Other Executive

We have a great relationship with Identity Automation. They are super good at communicating and are...

Jun 2021
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VP/Other Executive

Identity Automation does a good job with customizations. As a customer, I can do customizations...

Jun 2021
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Director

We like the solution. It has definitely met our needs, and it isn't as expensive as other systems are....

Jun 2021
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(0)
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Director

We had an issue with the system, and I know that the vendor worked hard to get it fixed. The issue...

Jun 2021
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(0)
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Manager

The system is touch and go. It seems like only a half of the providers like it, and the other half...

Apr 2021
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(0)
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Manager

Everything has worked. We had a little challenge with the system in the beginning, but the...

Apr 2021
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Manager

I really wanted the system to connect to our EHR, and I was told the system could do that, but it...

Apr 2021
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(0)
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Manager

There was little to no training on the system. We were told to just tap our badge, and the system...

Apr 2021
||
(0)
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Manager

The vendor could be more timely with support. When we are able to reach someone from Identity...

Apr 2021
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(0)
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Director

Identity Automation has done a very good job. I don't feel like we are their biggest customer, but...

Apr 2021
||
(0)
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Director

It took us longer than we expected to go live with the product. One of the snags was that when we...

Mar 2021
||
(0)
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Director

During the whole implementation, I got one renewal for licensing. After I told my salesperson about...

Mar 2021
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(0)
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Director

I am very satisfied with the solution now that it is set up. My users are happy, and the solution is...

Mar 2021
||
(0)
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Manager

When I call Identity Automation, the people make me feel like I am the only customer they have. I...

Jan 2021
||
(0)
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Manager

Over a year ago, Identity Automation changed the way that they house their documentation. They are...

Jan 2021
||
(0)
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Manager

I am excited for the upcoming enhancements. I have learned that Identity Automation will soon allow...

Jan 2021
||
(0)
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Manager

The staff will bend over backward to fix a problem for us. We really like the product, and the...

Jan 2021
||
(0)
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Manager

The vendor has tried to charge us a couple of times, and I have come up with creative solutions for...

Dec 2020
||
(0)
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Manager

I was disappointed in the vendor’s support with the initial go-live. Our go-live date kept getting...

Dec 2020
||
(0)
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Manager

The vendor’s training was lacking. If I were a new customer, I would have really struggled. But...

Dec 2020
||
(0)
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Manager

The vendor is still new to us, but we have had a number of enhancement requests. It has been several...

Dec 2020
||
(0)
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Manager

The vendor could improve by making their product easier to manage. They could more quickly act on a...

Dec 2020
||
(0)
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Manager

The product has been stable, which is good. We have had a few bugs, but they haven't been...

Dec 2020
||
(0)
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Manager

At some point, we may consolidate into another vendor, primarily to reduce the number of solutions...

Dec 2020
||
(0)
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Manager

All vendors have to make money somehow. A lot of times, Identity Automation tries to sell us a...

Dec 2020
||
(0)
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Manager

The product works really well. It allows nurses and providers to go from one patient to another...

Dec 2020
||
(0)
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Manager

I don't see any areas where the vendor has room for improvement. They are a good vendor and are...

Dec 2020
||
(0)
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Manager

The ease of use is one of the things I like about the system. Identity Automation does have a...

Dec 2020
||
(0)
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Manager

We had really good experiences with HealthCast as a company, and when they got purchased by Identity...

Dec 2020
||
(0)
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Analyst/Coordinator

I would like to see the vendor reach out more. They have a generic email that they send to...

Dec 2020
||
(0)
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Analyst/Coordinator

I don't know how much the product costs, but I know it is not as expensive as other systems. In that...

Dec 2020
||
(0)
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Analyst/Coordinator

I would tell others that the ease of use is where Identity Automation excels once the application is...

Dec 2020
||
(0)
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Analyst/Coordinator

As long as Windows updates don't break anything, I will be okay with the application in the future....

Dec 2020
||
(0)
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Director

I have never had to call Identity Automation's support due to problems. The software just works. The...

Dec 2020
||
(0)
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Analyst/Coordinator

We are always exploring other options, but I am trying to make the platform the de facto application...

Dec 2020
||
(0)
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Analyst/Coordinator

The technicians work very hard to try to resolve our issues and are very responsive. Even if they...

Dec 2020
||
(0)
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Analyst/Coordinator

The application works very well. I like the way I can make changes on the fly and push them out to...

Dec 2020
||
(0)
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Analyst/Coordinator

The application has been a little tough to use because we are going through some issues at the...

Dec 2020
||
(0)
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Manager

We have no plans to change products. The product does exactly what we need it to do and doesn't...

Dec 2020
||
(0)
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Manager

I have had no issues with Identity Automation keeping their promises. I don't see any weird bills or...

Dec 2020
||
(0)
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Manager

We have had this product for a few years, and I have had exactly one issue that I have needed to...

Dec 2020
||
(0)
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CIO

Identity Automation IAM Suite is an effective product, but it isn't simple to wade our way through...

Nov 2020
||
(0)
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CIO

I would like to have access to higher-level people at Identity Automation. I get the regular,...

Nov 2020
||
(0)
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CIO

The way that Identity Automation wrote their code with our EMR vendor was very specific to the...

Nov 2020
||
(0)
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CIO

Identity Automation is always on calls and talking to us. They certainly work with us and fix a lot...

Nov 2020
||
(0)
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CIO

The vendor says that they are continuing to develop things. We just haven't requested any more than...

Nov 2020
||
(0)
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CIO

Identity Automation used to be HealthCast. There were certain ways that they delivered their product...

Nov 2020
||
(0)
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CIO

We look forward to the efficiencies and the economies of going to one partner, which is Identity...

Nov 2020
||
(0)
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Director

Our implementation took a while. There was a lot of back-and-forth, and there was a miscommunication...

Sep 2020
||
(0)
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 or  to see details.

Director

Besides our implementation, we have been happy and mostly satisfied. Identity Automation's staff...

Sep 2020
||
(0)
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Director

Identity Automation reached out to me before the product was due for a relicensing and provided me...

Sep 2020
||
(0)
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Director

The product is priced well. We looked at other products, and they were a lot more expensive and a...

Sep 2020
||
(0)
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Director

I contacted Identity Automation for COVID-19 once, and they were very supportive. They were awesome...

Sep 2020
||
(0)
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CIO

We don't have a lot of interaction with the vendor executives. During the COVID-19 crisis, the...

Sep 2020
||
(0)
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CIO

For single sign-on functionality, we are using the HealthCast product, which has been acquired by...

Sep 2020
||
(0)
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Manager

We implemented Identity Automation's product, and the technology has worked exactly as it is...

Aug 2020
||
(0)
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Manager

Unfortunately for us, our internal policies and workflows made our implementation more difficult. We...

Aug 2020
||
(0)
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 or  to see details.

Manager

If the decision were up to me personally, I wouldn't buy the product again. Identity Automation has...

Aug 2020
||
(0)
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 or  to see details.

Manager

Identity Automation doesn't nickel-and-dime us up front, and they absolutely keep all their promises...

Aug 2020
||
(0)
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 or  to see details.

Manager

Identity Automation's phone and web support isn't the worst that I have seen, but it certainly isn't...

Aug 2020
||
(0)
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Director

We have been with Identity Automation since they acquired HealthCast. I was really worried that we...

Jul 2020
||
(0)
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Director

We are looking forward to perhaps utilizing the vendor's identity governance tool. That is something...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would give the ease of use the highest score. The system is pretty much foolproof.

Jul 2020
||
(0)
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 or  to see details.

Director

I forecast that my satisfaction with the system will be the same in a year from now. There is no...

Jul 2020
||
(0)
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 or  to see details.

Director

We didn't really need the vendor for anything regarding COVID-19. Identity Automation has always...

Jul 2020
||
(0)
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 or  to see details.

Director

I know Identity Automation has a bunch of offerings, but the only product that we have that we...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor absolutely avoids charging for every little thing. They actually do the opposite of...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Identity Automation is extremely thorough with their implementation services. They plan very well. I...

Jul 2020
||
(0)
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 or  to see details.

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