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Identity Automation IAM Suite (Mostly Single Sign-On) Commentary
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Jaren Day
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KLAS Research Director - Jaren Day
 
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User Commentary

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Manager

Culture, Loyalty, Value

We see the system as having good value, but our recent update was eye-wateringly expensive. The...

Sep 2024
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Manager

Relationship, Operations

We have had great support through all the phases of the system. The system's upgrades are very...

Sep 2024
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Manager

Operations, Product

The system is fairly complicated, and its upgrade process is a bit of a gauntlet to go through. The...

Sep 2024
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Manager

Relationship, Operations

I don't get alerts about new versions that come out in the system. That is more about me wanting to...

Sep 2024
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Manager

Relationship, Product

We have had some instances where we have wanted to bring in a single sign-on option that our...

Sep 2024
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Manager

Operations, Product

There are a lot of settings in the system, and the delivery of those settings is complicated. The...

Sep 2024
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CIO

Product

Identity Automation's solution was easier than our previous EPCS solution, which was fingerprint based....

Mar 2024
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CIO

Loyalty

We are looking at another option because of a problem with Identity Automation's solution. For the...

Mar 2024
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CIO

Operations

There was a long delay in implementation. Even though the EPCS experience has been okay, it is still...

Mar 2024
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CIO

Relationship, Product

Identity Automation’s executives have been involved when we have had problems.

Mar 2024
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Manager

Product

Identity Automation IAM Suite is very easy to use. And for what we use it for, it just works. It is...

Mar 2024
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Manager

Loyalty

We are in the process of migrating to another vendor’s product. That product is a bit more...

Mar 2024
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Manager

Loyalty, Relationship

Identity Automation’s customer service support is some of the best I have used in many years. I...

Mar 2024
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Manager

Loyalty, Value

Identity Automation started charging us for an integration with an Epic system. That charge came out...

Feb 2024
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Manager

Relationship

Identity Automation's people are available. We don't have to have a lot of back-and-forth with the...

Feb 2024
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Manager

Relationship, Product

We have obviously had integrations that we have had to customize and have worked with the vendor on...

Feb 2024
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Manager

Relationship

We have been working with the same account manager for years, and our relationship with that person...

Feb 2024
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Manager

Operations

We are extremely satisfied with the vendor’s implementations, but we don't usually have the vendor...

Feb 2024
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Manager

Operations

We don't really do a lot of training once we have the system set up. We work pretty closely with the...

Feb 2024
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Manager

Relationship, Product

The vendor is constantly adding new integrations for badge workflows inside of our EHR. They are...

Feb 2024
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Manager

Value

We have been very happy with the product. Even with the cost increases that we have had, we have...

Feb 2024
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Manager

Relationship, Product

We have worked really diligently to make sure that the environment for Identity Automation IAM Suite...

Feb 2024
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Manager

Loyalty, Product

We would to see some more policy statements in Identity Automation IAM Suite so that when we are...

Feb 2024
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Manager

Relationship

I don't think we have ever run into an issue where we have delivered the vendor an extremely...

Feb 2024
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Manager

Product, Value

I would absolutely buy Identity Automation IAM Suite again. The vendor is responsive and...

Nov 2023
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Manager

Product

Identity Automation needs to get support for the mobile app out the door. I can't use SSO on the...

Nov 2023
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(0)
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Manager

Culture

Identity Automation doesn’t have enough development resources for ExactAccess. When HealthCast was...

Nov 2023
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(0)
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Manager

Relationship, Product

Our staff has never complained about upgrades with Identity Automation, and they are doctors. They...

Nov 2023
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Manager

Product

Identity Automation is a flexible solution. There is an access bar across the top. Identity...

Nov 2023
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Manager

Culture, Relationship, Product

My only gripe with Identity Automation throughout the last few years is that they say they will have...

Nov 2023
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Manager

Relationship

One of Identity Automation’s biggest strengths is their people; they are responsive, and it is hard...

Nov 2023
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(0)
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CIO

Product, Value

We have gotten Identity Automation IAM Suite to work, but that is because of the amount of...

Nov 2023
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(0)
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CIO

Operations

I don't think the vendor has a good, comprehensive training program. We have to rely on third parties....

Nov 2023
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(0)
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CIO

Culture, Product

Identity Automation promotes the product as being able to accommodate a lot of legacy technology. It...

Nov 2023
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CIO

Product

The product’s identity governance piece is clunky. It gets the job done, but using it is not a great...

Nov 2023
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CIO

Culture, Relationship

The vendor had a lot of executives meet with us early on. We talked to them about our licensing and...

Nov 2023
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CIO

Culture

If something breaks in the product, we go to Identity Automation, and they just confirm that it is...

Nov 2023
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CIO

Product

We have used the product to address some of our regulatory and user-experience needs. We have been...

Nov 2023
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