Identity Automation IAM Suite (Mostly Single Sign-On) Comments

 

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User Commentary

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Manager

ROI / Cost (care and feeding)

The vendor has tried to charge us a couple of times, and I have come up with creative solutions for...

Dec 2020
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Manager

Implementation and Training

I was disappointed in the vendor’s support with the initial go-live. Our go-live date kept getting...

Dec 2020
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Manager

Implementation and Training

The vendor’s training was lacking. If I were a new customer, I would have really struggled. But...

Dec 2020
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Manager

Service and Support

The vendor is still new to us, but we have had a number of enhancement requests. It has been several...

Dec 2020
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Manager

Functionality and Upgrades

The vendor could improve by making their product easier to manage. They could more quickly act on a...

Dec 2020
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Manager

Service and Support

The product has been stable, which is good. We have had a few bugs, but they haven't been...

Dec 2020
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Manager

Other Observations & Comments

At some point, we may consolidate into another vendor, primarily to reduce the number of solutions...

Dec 2020
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Manager

ROI / Cost (care and feeding)

All vendors have to make money somehow. A lot of times, Identity Automation tries to sell us a...

Dec 2020
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Manager

ROI / Cost (care and feeding)

The product works really well. It allows nurses and providers to go from one patient to another...

Dec 2020
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Manager

Service and Support

I don't see any areas where the vendor has room for improvement. They are a good vendor and are...

Dec 2020
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Manager

Functionality and Upgrades

The ease of use is one of the things I like about the system. Identity Automation does have a...

Dec 2020
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Manager

Relationship

We had really good experiences with HealthCast as a company, and when they got purchased by Identity...

Dec 2020
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Analyst/Coordinator

Other Observations & Comments

I would like to see the vendor reach out more. They have a generic email that they send to...

Dec 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I don't know how much the product costs, but I know it is not as expensive as other systems. In that...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

I would tell others that the ease of use is where Identity Automation excels once the application is...

Dec 2020
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Analyst/Coordinator

Other Observations & Comments

As long as Windows updates don't break anything, I will be okay with the application in the future....

Dec 2020
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Director

Service and Support

I have never had to call Identity Automation's support due to problems. The software just works. The...

Dec 2020
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Analyst/Coordinator

Future Outlook

We are always exploring other options, but I am trying to make the platform the de facto application...

Dec 2020
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Analyst/Coordinator

Service and Support

The technicians work very hard to try to resolve our issues and are very responsive. Even if they...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

The application works very well. I like the way I can make changes on the fly and push them out to...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

The application has been a little tough to use because we are going through some issues at the...

Dec 2020
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Manager

Technology

We have no plans to change products. The product does exactly what we need it to do and doesn't...

Dec 2020
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Manager

Sales and Contracting

I have had no issues with Identity Automation keeping their promises. I don't see any weird bills or...

Dec 2020
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Manager

Service and Support

We have had this product for a few years, and I have had exactly one issue that I have needed to...

Dec 2020
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CIO

Functionality and Upgrades

Identity Automation IAM Suite is an effective product, but it isn't simple to wade our way through...

Nov 2020
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CIO

Relationship

I would like to have access to higher-level people at Identity Automation. I get the regular,...

Nov 2020
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CIO

Functionality and Upgrades

The way that Identity Automation wrote their code with our EMR vendor was very specific to the...

Nov 2020
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CIO

Relationship

Identity Automation is always on calls and talking to us. They certainly work with us and fix a lot...

Nov 2020
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CIO

ROI / Cost (care and feeding)

The vendor says that they are continuing to develop things. We just haven't requested any more than...

Nov 2020
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CIO

Functionality and Upgrades

Identity Automation used to be HealthCast. There were certain ways that they delivered their product...

Nov 2020
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CIO

Future Outlook

We look forward to the efficiencies and the economies of going to one partner, which is Identity...

Nov 2020
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Director

Implementation and Training

Our implementation took a while. There was a lot of back-and-forth, and there was a miscommunication...

Sep 2020
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Director

Service and Support

Besides our implementation, we have been happy and mostly satisfied. Identity Automation's staff...

Sep 2020
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Director

Relationship

Identity Automation reached out to me before the product was due for a relicensing and provided me...

Sep 2020
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Director

ROI / Cost (care and feeding)

The product is priced well. We looked at other products, and they were a lot more expensive and a...

Sep 2020
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Director

Service and Support

I contacted Identity Automation for COVID-19 once, and they were very supportive. They were awesome...

Sep 2020
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CIO

Other Observations & Comments

We don't have a lot of interaction with the vendor executives. During the COVID-19 crisis, the...

Sep 2020
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CIO

ROI / Cost (care and feeding)

For single sign-on functionality, we are using the HealthCast product, which has been acquired by...

Sep 2020
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Manager

Functionality and Upgrades

We implemented Identity Automation's product, and the technology has worked exactly as it is...

Aug 2020
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Manager

Other Observations & Comments

Unfortunately for us, our internal policies and workflows made our implementation more difficult. We...

Aug 2020
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Manager

Service and Support

If the decision were up to me personally, I wouldn't buy the product again. Identity Automation has...

Aug 2020
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Manager

Functionality and Upgrades

Identity Automation doesn't nickel-and-dime us up front, and they absolutely keep all their promises...

Aug 2020
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Manager

Service and Support

Identity Automation's phone and web support isn't the worst that I have seen, but it certainly isn't...

Aug 2020
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Director

Relationship

We have been with Identity Automation since they acquired HealthCast. I was really worried that we...

Jul 2020
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Director

Other Observations & Comments

We are looking forward to perhaps utilizing the vendor's identity governance tool. That is something...

Jul 2020
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Director

Functionality and Upgrades

I would give the ease of use the highest score. The system is pretty much foolproof.

Jul 2020
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Director

Other Observations & Comments

I forecast that my satisfaction with the system will be the same in a year from now. There is no...

Jul 2020
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Director

Service and Support

We didn't really need the vendor for anything regarding COVID-19. Identity Automation has always...

Jul 2020
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Director

Interfacing and Integration

I know Identity Automation has a bunch of offerings, but the only product that we have that we...

Jul 2020
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Director

ROI / Cost (care and feeding)

The vendor absolutely avoids charging for every little thing. They actually do the opposite of...

Jul 2020
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Director

Implementation and Training

Identity Automation is extremely thorough with their implementation services. They plan very well. I...

Jul 2020
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Director

ROI / Cost (care and feeding)

Identity Automation’s product has been excellent. When we looked at the product, it was much cheaper...

Jul 2020
 Helpful

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Director

Service and Support

If I could give the vendor a score higher than the highest score for support, then I would. The...

Jul 2020
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Director

Relationship

I would highly recommend the solution based on the vendor’s support and ability to follow through. I...

Jul 2020
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Director

Relationship

Healthcast was recently acquired by Identity Automation. We were longtime Healthcast clients, and we...

Jul 2020
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Manager

Other Observations & Comments

We use a few of the vendor's clients, which are all involved in the same solution. Those include the...

Jun 2020
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Manager

Service and Support

The vendor's support hasn't gotten worse during COVID-19. The vendor was responsive before the...

Jun 2020
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Manager

Functionality and Upgrades

The product doesn't support single sign-on functionality for websites through the Chrome browser. It...

Jun 2020
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Manager

Service and Support

We have been trying to upgrade the product for a while. The vendor keeps sending us code with...

Jun 2020
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Manager

Service and Support

The philosophy of the management of HealthCast makes them a better vendor than Identity Automation....

Jun 2020
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Manager

Service and Support

If I had to grade the vendor as a partner, I would probably give them a C+. I am not nearly as...

Jun 2020
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Manager

Future Outlook

I am most hopeful that Identity Automation will adopt the customer service culture of HealthCast. I...

Jun 2020
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Director

Functionality and Upgrades

The reason we pulled part of the system offline was that some of the features to create password...

May 2020
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Director

Technology

We create templates for passwords and programs and publish them, and it seems like Identity...

May 2020
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Director

Technology

We deal with multiple vendors and systems. We can tell when a vendor is keeping up with what is...

May 2020
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Director

Implementation and Training

We ran into a number of issues during the software installation, including the limited technical...

May 2020
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Director

Functionality and Upgrades

Even today, I can't use my administrative account to log in to the service. I can only use my...

May 2020
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Director

Other Observations & Comments

Ideally, we would like to move away from the vendor's technology and move into smartphone...

May 2020
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Director

Functionality and Upgrades

The price point was definitely a factor in choosing Identity Automation as well as the ease of...

May 2020
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Director

Interfacing and Integration

Identity Automation provides for what we need; however, the system doesn’t seem to work as well with...

May 2020
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Director

Functionality and Upgrades

Identity Automation has kept up with the conversation. We haven't had to backtrack and share context...

May 2020
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CIO

Future Outlook

We don’t have a single sign-on solution today, but we are going live on the product in the coming...

May 2020
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CIO

Win/Loss - Why they were selected (by current clients)

We looked at Identity Automation and immediately got a different vibe of how they approach their...

May 2020
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CIO

ROI / Cost (care and feeding)

With Identity Automation's pricing, they developed a subscription model, and that sealed the deal...

May 2020
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CIO

Relationship

The vendor doesn’t have native healthcare knowledge, but they were seeking to be very quick studiers...

May 2020
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Director

Implementation and Training

Identity Automation's system works well. I know that there are other facilities that have had...

May 2020
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Director

Future Outlook

Identity Automation's system is part of our long-term plans. We don't want to switch, and we have a...

May 2020
 Helpful

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Director

Service and Support

Identity Automation has been very responsive and supportive during the COVID-19 crisis.

Apr 2020
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Director

Service and Support

We ended up going with Identity Automation because of the boutique feel and the vendor's real...

Apr 2020
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Director

Service and Support

We sought feedback from the references Identity Automation provided. We also did due diligence on...

Apr 2020
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Director

Service and Support

We tried to make the product work with our inventory management product. The way the Identity...

Apr 2020
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Director

Relationship

At the end of the day, we were trying to make the sign-in process a little easier and to allow for...

Apr 2020
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Director

Relationship

Identity Automation's communication style is great. First and foremost, they reach out. They take...

Apr 2020
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Director

Other Observations & Comments

When we signed with the vendor, they were a part of HealthCast. The vendor made sure that the...

Apr 2020
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Director

ROI / Cost (care and feeding)

The vendor is very transparent and has a very full offering for their subscription model. In short,...

Apr 2020
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Director

Functionality and Upgrades

Identity Automation could improve their product by providing better documentation as well as maybe a...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

Implementation was straightforward for Identity Automation IAM Suite when we first went live with...

Mar 2020
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Analyst/Coordinator

Service and Support

In terms of the service being proactive, Identity Automation sort of gives us general press...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

When it comes to driving tangible outcomes, Identity Automation IAM Suite saves us time. The...

Mar 2020
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