Drug Diversion Intelligence Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
I would like to see better integration between Drug Diversion Intelligence and anesthesia and MAR...
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Loyalty, Product
Imprivata is falling short on the integration piece and removing our manual process altogether. The...
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Relationship
Unfortunately, as Imprivata has gotten bigger, their executive involvement has diminished. Before...
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Product
The quality of Drug Diversion Intelligence is great. When we get the product, we get what we expect,...
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Operations
Imprivata did train us, but they were long-winded, and a lot of the stuff they went over really...
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Relationship
We had so many cases with our previous vendor, and now with Imprivata, we don't have that many...
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Loyalty, Relationship, Product
Imprivata is getting a lot of valuable information, but they could do a little more with that data....
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Relationship
I really do love having the analyst from Imprivata; they are wonderful. They have a healthcare...
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Relationship, Product
Imprivata doesn’t look at some things that I was used to our previous vendor looking at, like...
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Relationship, Product
We used to be with another drug diversion vendor, and they gave us a lot of data, but they didn’t do...
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Operations
It took us a long time to go live with Drug Diversion Intelligence. We expected to be up by a...
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Relationship
We are always in communication with our Imprivata provider representative, so updates happen just...
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Product
Some of the data in Drug Diversion Intelligence and the data feeds don't cross over to our other...
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Relationship
Imprivata has gotten pretty good at getting the right people on board and getting our systems...
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Loyalty
We are in a never-ending growing phase, so I know there is room to grow. AI is going to become part...
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Product, Value
The biggest outcome we have seen from using Drug Diversion Intelligence has been a more proactive...
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Relationship
We have had some issues, and when we have brought them forward, Imprivata has been very quick to...
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Culture, Value
Imprivata charges us one flat fee, and we are never charged anything additional. The product isn't a...
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Operations
There is potential for the product to pull out a lot of information, but I have to build the report....
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Product
The system doesn't give me all the data I want, but the integration with the product does work...
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Loyalty, Relationship
By using this product, we have found quite a bit of diversion and tremendous amounts of poor...
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Culture
Imprivata sort of talked things up in the beginning and said things were coming, but those things...
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Relationship
My biggest issue with Imprivata is they have grown so quickly and onboarded new staff. Originally,...
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Product
Imprivata has done a great job of adding additional monitored activity to Drug Diversion...
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Operations
Our implementation of Drug Diversion Intelligence was a little rocky, but the recent upgrades and...
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Loyalty, Value
We are looking for active diversion and gaps in our system that we are unaware of. The prevention...
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Relationship
Over the past several years, we have had a good business relationship with Imprivata. It has not...
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Operations
Our initial training from Imprivata was rocky. The program is fantastic, but it is not a...
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Product
Drug Diversion Intelligence is easy to use and intuitive. There is a lot of power behind it, so...
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Product
Drug Diversion Intelligence does not integrate with our timekeeping software system. The version...
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Loyalty, Operations, Product
Drug Diversion Intelligence has been amazing. Imprivata has built things the way I have wanted them...
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Product
We have been able to find gaps in the system. It took some time, but we found some holes where the...
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Operations
I didn't get any training from Imprivata. It was a learn-as-we-go and into-the-fire kind of thing. I...
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Relationship
We have regularly scheduled meetings with Imprivata. I know not everybody does that many meetings,...
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Culture, Value
Before we had Drug Diversion Intelligence, the process was manual. We would get hundreds of reports...
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Relationship
I would really like to get fewer surveys from Imprivata. They send a survey often to ask how we are...
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Operations
Recent upgrades for Drug Diversion Intelligence haven't been an issue. However, the implementation...
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Relationship
We asked for an enhancement in Drug Diversion Intelligence for discrepancies, and Imprivata was able...
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Product
Drug Diversion Intelligence monitors all the activity, and then we proceed depending on what the...
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Relationship
Imprivata’s people solve all our problems, and the customer service people are outstanding and...
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Product, Value
With Drug Diversion Intelligence, we have monitored a lot of people. We have caught a few people,...
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Loyalty, Product
Drug Diversion Intelligence doesn't integrate with the time cards. That is important for diversions...
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Relationship
Imprivata is proactive with the caveat that Drug Diversion Intelligence is very dependent on the...
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Loyalty, Product
Other competitors are injecting a lot of AI into their systems in this arena to make their solutions...
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Loyalty, Relationship, Product
Drug Diversion Intelligence is very much dependent on the analysts, so if someone's analyst is...
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Loyalty, Product
I want Drug Diversion Intelligence to be more interactive and transparent and to be easy for end...
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Product
I would recommend Drug Diversion Intelligence to a similar organization to ours. That is not...
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Operations
The training experience is good from Imprivata’s end. It highly depends on the individuals and on...
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Operations, Value
I am extremely satisfied with the recent upgrades for Drug Diversion Intelligence because they have...
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Relationship
Imprivata is falling victim more and more to customizing things a lot based on people's experiences....
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Product
Imprivata needs better integration. With Imprivata, there is no interface to our time and attendance...
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Value
Since we already had Imprivata's privacy module, we basically got the drug diversion piece for free,...
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Relationship
Imprivata has a managed service component, and after years, I'm still trying to leverage that to the...
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Loyalty
Our privacy people want to move to another vendor for more of an AI impact. FairWarning's AI and...
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Product, Value
Imprivata's system looks at delayed waste, full-dose waste, and statistically high users above three...
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Operations
When we went live with Imprivata, I don't think we had the traditional experience. The vendor didn't...
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