Cybersecurity Is Critical in Today's Environment
Drug Diversion Intelligence
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
User Commentary
Director
The vendor basically provides a concierge service, and that is a benefit. We really liked that...
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Director
Without the retention of the necessary staff, the vendor has been unable to get a closed-loop...
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Director
The product is pretty good. All products have a few difficulties, but the product is as good as any...
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Director
The idea behind the product is pretty good. But Imprivata is struggling with keeping all promises. I...
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Director
The concierge service is intended to be proactive on the vendor’s end. We can probably get the...
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Director
I know one of our people worked closely with somebody high up in the vendor’s company when they had...
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Director
The solution helps us identify people who are not disposing of drug waste in a timely manner, and...
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Director
In the future, we will stop using the Imprivata product. We have another product that has achieved a...
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Manager
I like the fact that Imprivata has someone dedicated to looking at the data that we send them. That...
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Manager
The setup of Imprivata's website is very difficult to navigate. It has scroll bars that make the...
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Manager
Getting the file data correct while implementing the solution was difficult. When Imprivata is...
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Director
A vendor we had been using for another product was purchased by Imprivata. We had the opportunity to...
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Director
Imprivata's system is very competitively priced compared to other third-party software systems that...
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Director
There are probably better tools out there that provide more than what Imprivata's tool provides. We...
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Director
Multiple times, Imprivata has said that some things are coming soon, but they haven't delivered some...
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Director
Imprivata assigns investigations to each hospital. There is a point person, and the information is...
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Director
The top three outcomes of using the product are increased transparency into poor administration...
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Director
Imprivata is very willing to do multiple training sessions or one-on-one sessions with our end...
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Director
Imprivata’s support people are very quick to respond.
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Manager
Our hospital system uses Imprivata's system for HIPAA and corporate compliance. We piggybacked off...
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Manager
I don’t know where FairWarning is with connecting the dots for our current EHR. We are going to have...
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Manager
We are using Imprivata for different things. Imprivata provides the analysts who look at our data...
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Manager
We thought that we would have administration data with this platform. If Imprivata could capitalize...
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Analyst/Coordinator
With regard to drug diversion, I am very disappointed with Imprivata. The issue is not the tool...
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Analyst/Coordinator
I would not buy Imprivata's solution again. It was great at the time that we made the purchase, but...
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Analyst/Coordinator
Imprivata would not make a promise. If we asked them to do something, they would say they were...
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Director
There has been a decline in the vendor keeping their promises. Imprivata nickel-and-dimes us. That...
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Director
The vendor's support model seems to have changed. There used to be more concierge-level support, and...
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Director
FairWarning was acquired by Imprivata recently. Make no mistake; that was not a merger and was an...
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Director
There hasn't been any decline in Drug Diversion Intelligence's existing functionality, but according...
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Director
The program that we have built is so robust. The drug diversion program isn't going away. The...
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Director
With Drug Diversion Intelligence, users need to have clinical experience. If a user isn't a nurse or...
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Director
The quote that we got from Imprivata was huge. We didn't really understand everything that it would...
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Manager
We aren't using the full potential of Drug Diversion Intelligence, but we do see the benefit in what...
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Manager
Our relationship is good, but we have transitioned to yet another representative. I don't see all of...
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Manager
We had a dedicated individual that worked with us and was patient. We struggled with our external...
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Manager
I just wish we were further along with integration. I am very hopeful, but I am also realistic. I...
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Analyst/Coordinator
As long as the reports work, the system is pretty good. Every once in a while, our server goes down,...
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Analyst/Coordinator
FairWarning is really good. If we send an email to FairWarning, they usually get back to us fairly...
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Analyst/Coordinator
FairWarning did well with the implementation, and they do well with training. The people are able to...
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Analyst/Coordinator
Since a few things have been added, our pharmacy people have said that they like the product. We...
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Analyst/Coordinator
FairWarning is working on the functionality for matching up the administrative record with another...
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Manager
I don’t know what FairWarning's workflow is like, but it seems like they are trying to take on too...
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Manager
FairWarning's staff members are phenomenal. They are always willing to help, and that is great. The...
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Manager
This product may or may not be a part of our long-term plans. If it is up to my organization, I...
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Analyst/Coordinator
There are a lot of programs out there that pretty much do the same things, but the reason that we...
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Analyst/Coordinator
We were a little bit slow going in getting started, so we are fairly new to the system still. That...
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Analyst/Coordinator
We haven't had any issues with the implementation or the upgrades. Everything is very seamless. Any...
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Director
The knowledge base of the vendor is extensive, and that has been extremely helpful. The reporting...
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Director
The implementation was smooth. We went live with our data, and then everything took a couple of...
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Director
The vendor's employees are content experts, and that is helpful. The vendor has really helped us...
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Director
We have shopped around for diversion software and suites like this product, and we have looked at...
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Director
The implementation was complex, but FairWarning made things very easy for us because they handled...
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Director
FairWarning avoids charging for every little thing. I have never seen any additional charges.
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Director
During the COVID-19 crisis, FairWarning didn't miss a step. We had to cancel some of our meetings,...
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Director
Things are going very well with Drug Diversion Monitoring. As a matter of fact, there is an update...
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Director
There was a lot of executive involvement from FairWarning in the very beginning. I can't think of...
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Director
As far as I know, FairWarning is part of our long-term plans. Our recent upgrade was smooth and...
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Director
We are still working on some of our integration goals. There are things that are in development...
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Director
I will give the overall product quality a slightly lower score. I am just not a huge fan of the...
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Director
If I were to recommend the product to someone, I would say to look forward to it being easier for...
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