Drug Diversion Intelligence Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Operations
Imprivata doesn’t do much formal training because they have the analyst model. They send out updates...
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Product
The main limitation with Drug Diversion Intelligence is user access to the aggregated data. If I...
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Relationship
Imprivata is making an effort, but they may be focusing on services we don’t really use. They are...
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Product
When Drug Diversion Intelligence identifies something, it flags it and sends me alerts, and I track...
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Product
I don’t know what Imprivata’s plans are for the future, but right now, they don’t use much AI, even...
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Loyalty, Relationship, Product
We just changed to a new solution that connects to Drug Diversion Intelligence, and during that...
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Relationship
Imprivata’s customer service people are amazing, and if I don't understand something, they are ready...
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Relationship, Operations
Sometimes when we do have issues with the application, Imprivata responds quickly, answers...
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Loyalty, Product
We all know software really isn't going to be the only factor in finding diversion. It is going to...
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Relationship, Product
Drug Diversion Intelligence is not user-friendly. It was difficult to navigate in the beginning. The...
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Relationship
We had an analyst from Imprivata who was just fantastic. They worked with me and created dashboards...
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Loyalty, Relationship, Operations, Product
Imprivata’s website is not user-friendly. Imprivata isn't really great at time completion either. I...
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Relationship
Our service depends on which analyst we have. If we don't have the right person on our account, that...
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Relationship
Imprivata lets me know when there is something that could be a potential problem. Guidance isn't...
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Operations
Imprivata just doesn’t teach us anything. We have an analyst who reaches out and gives us a huge...
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Loyalty
If Imprivata improves, their system will be part of our long-term plans. If they don't improve, it...
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Value
I would buy the system again. Its overall value is good. The system comes with an analyst. That is...
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Operations
Our implementation of the system was good. We have had some staff turnover, so we had to train...
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Product
I would like to see better integration between Drug Diversion Intelligence and anesthesia and MAR...
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Loyalty, Product
Imprivata is falling short on the integration piece and removing our manual process altogether. The...
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Relationship
Unfortunately, as Imprivata has gotten bigger, their executive involvement has diminished. Before...
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Product
The quality of Drug Diversion Intelligence is great. When we get the product, we get what we expect,...
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Operations
Imprivata did train us, but they were long-winded, and a lot of the stuff they went over really...
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Relationship
We had so many cases with our previous vendor, and now with Imprivata, we don't have that many...
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Loyalty, Relationship, Product
Imprivata is getting a lot of valuable information, but they could do a little more with that data....
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Relationship
I really do love having the analyst from Imprivata; they are wonderful. They have a healthcare...
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Relationship, Product
Imprivata doesn’t look at some things that I was used to our previous vendor looking at, like...
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Relationship, Product
We used to be with another drug diversion vendor, and they gave us a lot of data, but they didn’t do...
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Operations
It took us a long time to go live with Drug Diversion Intelligence. We expected to be up by a...
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Relationship
We are always in communication with our Imprivata provider representative, so updates happen just...
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Product
Some of the data in Drug Diversion Intelligence and the data feeds don't cross over to our other...
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Commentary Summary
Comment Type Breakout