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Drug Diversion Intelligence Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

Product

In terms of drug diversions, we don't really see too many discrepancies or anomalous usages. But the...

Sep 2024
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Director

Product, Value

The outcomes of this solution are that we have a lot more information available that we can utilize...

Sep 2024
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Director

Operations

For the implementation, there is a lot of data validation required by multiple departments outside...

Sep 2024
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Director

Product

The biggest issue we have is when there is an unreconciled dose in an administration. To my...

Sep 2024
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Director

Product

Because we have more visibility, because staff members are aware that we track diversions, and...

Sep 2024
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Director

Product

The system cannot differentiate between doses that have been removed versus doses that have been...

Sep 2024
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Director

Product

I wish Imprivata had more visibility into our systems. They have interface feeds where they are just...

Sep 2024
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Director

Relationship

We like having a dedicated drug diversion analyst so that we don't have to utilize existing...

Sep 2024
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Director

Product

For part of our program, we are supposed to have an interface between Imprivata's tool and another...

Sep 2024
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Director

Product

One thing that is a pain for end users is the report functions when users are running and creating...

Sep 2024
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Director

Product

The product's ease of use could be better because the system is a standalone tool that we have to...

Sep 2024
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Director

Product

For a lot of the information, the available data is there. It is just a matter of how the system...

Sep 2024
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Director

Relationship

There is nothing new coming from Imprivata. I'm not aware of anything. There is a lot to be desired...

Sep 2024
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Director

Relationship

Thus far, Imprivata has kept all their promises. We don't always get the most timely answers, but...

Sep 2024
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Director

Loyalty, Operations

We had an incredibly rough implementation. Part of that was on our side; part of it was on...

Sep 2024
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Director

Relationship

The weird thing that Imprivata does is they are restricted to policy administration adherences. It...

Sep 2024
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Director

Relationship, Product

Imprivata is very good at identifying potential issues. Now, it is hard to say whether there are...

Sep 2024
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Director

Product

We are able to basically feed the full access from our pharmacy tools into Drug Diversion...

Sep 2024
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Director

Product

One of the biggest results was we had a high number of users of controlled substances marked down to...

Sep 2024
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Director

Relationship, Product

With Drug Diversion Intelligence, we can make sure the nurses know what they are accountable for....

Jun 2024
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Director

Relationship, Product

Things have gone really well with Drug Diversion Intelligence. Having the ability to monitor and...

Jun 2024
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Director

Loyalty, Relationship

Imprivata has been excellent. I chose them over their competitors because I like having a dedicated...

Jun 2024
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Manager

Relationship

Imprivata definitely tries to integrate things and work with us. They can't obtain all our...

May 2024
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Manager

Relationship

Imprivata does a great job with ongoing support.

May 2024
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Manager

Relationship

With Drug Diversion Intelligence, I get proactive diversion alerts to better assess and look for...

May 2024
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Director

Culture

During the sales process, Imprivata claimed to have machine learning, but once we started, we were...

Apr 2024
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VP/Other Executive

Loyalty, Relationship

We haven't been with Imprivata for very long. In terms of outcomes, we are still looking at trends...

Apr 2024
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VP/Other Executive

Loyalty, Relationship, Operations

We have routine meetings, which are informational. Imprivata is very flexible if we need to change...

Apr 2024
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VP/Other Executive

Product

A major advantage of Drug Diversion Intelligence is being customizable with the report setup and...

Apr 2024
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Director

Product

We have identified drug diversions with the system. We have a more formalized process. We have...

Apr 2024
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Director

Relationship

We had regular calls with our previous drug diversion analyst. Then, we transitioned to a new...

Apr 2024
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Director

Relationship, Product

The Imprivata dashboard is supposed to say whether we have any open investigations. The dashboard...

Apr 2024
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Director

Product

We don't know what is going on until we have a system like Imprivata's in place that can point and...

Apr 2024
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Analyst/Coordinator

Relationship

I like having a one-on-one analyst that I can communicate with. For any questions that I have, they...

Feb 2024
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Analyst/Coordinator

Operations, Product

Sometimes it is a little hard to navigate the new upgrades that have been implemented, so that just...

Feb 2024
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Analyst/Coordinator

Loyalty

The frontline customer service representatives and account managers do their best to assist us;...

Jan 2024
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VP/Other Executive

Value

We have definitely had an uptick in the number of investigations thanks to Drug Diversion...

Dec 2023
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VP/Other Executive

Product

Drug Diversion Intelligence is actually pretty easy to use. We have a single sign-on functionality,...

Dec 2023
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VP/Other Executive

Relationship, Product

The vendor is on top of the newer developments and regulations that are coming around, even with...

Dec 2023
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VP/Other Executive

Relationship, Operations

We actually have a dedicated analyst from the vendor, and they are more than willing to do...

Dec 2023
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(0)
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VP/Other Executive

Relationship

Having quick access to somebody at the vendor is great, and the tech support team is very...

Dec 2023
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(0)
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Analyst/Coordinator

Product

Drug Diversion Intelligence is really easy to use; it doesn't crash, it is very straightforward, and...

Dec 2023
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Analyst/Coordinator

Relationship

Imprivata’s customer service people are really awesome. I can reach out to them any time, and I...

Dec 2023
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Analyst/Coordinator

Product

Drug Diversion Intelligence helps me with the majority of audits that I do for nurses, and if there...

Dec 2023
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Director

Product

Drug Diversion Intelligence works. We are used to having more rapid identifications of issues. It is...

Dec 2023
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Director

Culture, Product

With Drug Diversion Intelligence, we have the option to not purchase a drug diversion analyst, and...

Dec 2023
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Director

Relationship

We have gotten a lot of things accomplished with the system. There are a few things that we still...

Dec 2023
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Director

Relationship

The analyst from Imprivata is good about getting back to us when we email them. We have regular...

Dec 2023
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Director

Loyalty, Product, Value

Overall, things with Imprivata are okay. I think that we are happy with Drug Diversion Intelligence....

Dec 2023
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Director

Product

We have to reach out for certain reports; the reports aren't pushed out to us. The platform can be a...

Dec 2023
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Director

Relationship

When we had some internal changes and had to figure some things out, Imprivata’s executives were...

Dec 2023
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Director

Product

My only problem with Drug Diversion Intelligence is that the search feature is a little clunky. I am...

Dec 2023
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Director

Product

For the end-user nurses, Drug Diversion Intelligence is easy because the nurses get direct emails...

Dec 2023
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(0)
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Director

Relationship, Product

Imprivata has been a very good resource for giving us opportunities and best practices. Imprivata...

Dec 2023
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(0)
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Director

Product

We have had issues with integration between Drug Diversion Intelligence and another ancillary...

Dec 2023
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(0)
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Director

Operations

From an implementation standpoint, we had scheduled meetings. Imprivata kept us informed. The...

Dec 2023
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(0)
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Manager

Loyalty

The number-one thing that Imprivata could improve on is medication reconciliation. They don't...

Dec 2023
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(0)
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Manager

Relationship, Operations

We did have some data integrity issues with Imprivata, and we wanted to follow up and figure out why...

Dec 2023
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(0)
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Director

Relationship, Operations

Imprivata has had several analysts in the few years that I have been with them. Every time we get a...

Nov 2023
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Director

Relationship

Over time, I have not been as engaged with Imprivata. I don't think what they find is overly helpful...

Nov 2023
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(0)
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Director

Relationship, Product

Imprivata seems to make changes fairly quickly and often. I don't know whether the updates are...

Nov 2023
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(0)
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Director

Relationship, Product

Imprivata’s MAR access is still wonky even though we have had the product for a few years. My...

Nov 2023
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(0)
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Director

Culture, Value

Imprivata has tried to charge us for implementations of MAR data, and the product was sold to us...

Nov 2023
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(0)
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Director

Product

We are able to exchange needed information that we capture in the system with other internal and...

Nov 2023
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(0)
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Director

Culture

When we first looked at the solution, Imprivata sold it as a managed care solution. Essentially,...

Nov 2023
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