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We went to Imprivata's system for two reasons. First, it was supposed to have enhanced analytics....
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Imprivata does not have people that are knowledgeable about the product or that have used the...
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The system is not even functional for end users. The reporting piece is terrible. The system does...
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Imprivata's communication and follow-through are poor. The Imprivata executives tried to resolve...
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Imprivata's system has helped us to anticipate potential diversions, but not enough that we are...
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Imprivata gave us a dedicated person, but they are not very helpful. They are not doing very well...
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Imprivata's system needs to be more interoperable, and it needs to be more user friendly with more...
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I wasn't part of the process of choosing Drug Diversion Intelligence, so it is important for me to...
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Working with Imprivata has really guided me in my role. My Imprivata contact has been very helpful...
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The system has the potential to meet all of our needs, but we aren’t live with the whole puzzle....
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The system does HIPAA compliance for us, but I would love to go live on the biggest piece of the...
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Going live on the system took us a while because COVID-19 hit. Between the pandemic hitting, people...
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We look at many things as far as drug diversion goes. Every time there is a discrepancy in a machine...
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The system is pretty easy to use, but we keep getting the same turnover. We had a vendor...
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An improvement I would like to see with Imprivata's proactivity is our ability to receive...
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I don't know whether Imprivata is having trouble hiring people like everyone else is, but...
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Drug Diversion Intelligence still seems to be in the developing stages. There is still some learning...
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I would suggest improvement to the navigation of Imprivata's site. We have to scroll to get certain...
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I deal directly with out support person. They are new and very proactive. They will look at the data...
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Our implementation process for Drug Diversion Intelligence was extremely lengthy and ultimately...
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We have struggled with the solution because the vendor's escalation policy hasn't been firm. The...
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There were several months when we weren't able to get access to our Imprivata project manager. There...
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So far, Drug Diversion Intelligence hasn't yielded any results for us. The particular module that we...
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Imprivata doesn't keep all of their promises. They recently acquired another company, and I think...
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Drug Diversion Intelligence takes data from our EMR, HR software, and automated dispensing cabinet....
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The managed-services people that are engaged with us to support the surveillance software's...
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The vendor’s road map is elusive because of the merger they went through. The road map continues to...
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Imprivata's implementation was pretty seamless. The issues we encountered were minor and all...
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Imprivata gave us training, but it wasn't complete. As I work in the system, I keep finding things...
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I have very regular calls with the vendor, and we feel like things get resolved very quickly. We...
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It has been nice to have the Imprivata system on the back end doing all the dirty work. Then I am...
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Imprivata is doing well at keeping everybody up to date, and they are really flexible. They will do...
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I would tell someone looking at Imprivata’s solution that it is a great program. It saves time. It...
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I would recommend that my peers who use the Imprivata system pay more attention to how they rate...
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Drug Diversion Intelligence is a very high-quality, easy-to-use product. The application is...
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The biggest thing is that Imprivata has an analytics package. A lot of folks have that, but...
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Imprivata is still developing some things for analytics and monitoring, and the system is very...
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Overall, our experience with Imprivata is going very well. The analysts that work with us have been...
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Imprivata delivers new technology. I just wish they did so a little bit timelier. Imprivata is a bit...
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The transition from the implementation to ongoing maintenance and monitoring was a little rocky....
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Upgrades are very smooth with Imprivata. During our regular calls with the analysts, they do the...
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The issue that I have with Imprivata's training is that we are a very large organization, and as...
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We meet frequently with our analyst to revive cases, and our analyst has a set number of reports...
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Drug Diversion Intelligence integrates fairly well with most of our key systems, but we have some...
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FairWarning takes all of the cabinet transactions data and analyzes it for risks of diversion. Our...
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FairWarning’s plan was to also take all of the EHR's patient-specific transactions and match 100% of...
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I have to go research the product’s reports. That does not make me happy. The vendor has hired these...
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Our experience depends on who we get assigned to us for our customer service person. I have a person...
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I would absolutely never buy Imprivata’s product again. If there were a stronger way to say that, I...
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When we were looking at the product, the vendor said they had the ability to get data from our...
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Our waste data goes into the product. However, the quantities in our medication inventory management...
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The data that the FairWarning system has been able to pull from our automated dispensing cabinet...
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I like the product; it is user friendly. Once we get the right data in it, it will be a great...
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If I need anything, I can always reach out to the pharmacist assigned to our team. However, there...
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The vendor basically provides a concierge service, and that is a benefit. We really liked that...
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Without the retention of the necessary staff, the vendor has been unable to get a closed-loop...
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The product is pretty good. All products have a few difficulties, but the product is as good as any...
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The idea behind the product is pretty good. But Imprivata is struggling with keeping all promises. I...
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The concierge service is intended to be proactive on the vendor’s end. We can probably get the...
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I know one of our people worked closely with somebody high up in the vendor’s company when they had...
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The solution helps us identify people who are not disposing of drug waste in a timely manner, and...
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In the future, we will stop using the Imprivata product. We have another product that has achieved a...
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I like the fact that Imprivata has someone dedicated to looking at the data that we send them. That...
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The setup of Imprivata's website is very difficult to navigate. It has scroll bars that make the...
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Getting the file data correct while implementing the solution was difficult. When Imprivata is...
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A vendor we had been using for another product was purchased by Imprivata. We had the opportunity to...
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Imprivata's system is very competitively priced compared to other third-party software systems that...
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There are probably better tools out there that provide more than what Imprivata's tool provides. We...
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Multiple times, Imprivata has said that some things are coming soon, but they haven't delivered some...
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Imprivata assigns investigations to each hospital. There is a point person, and the information is...
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The top three outcomes of using the product are increased transparency into poor administration...
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Imprivata is very willing to do multiple training sessions or one-on-one sessions with our end...
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Imprivata’s support people are very quick to respond.
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Our hospital system uses Imprivata's system for HIPAA and corporate compliance. We piggybacked off...
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I don’t know where FairWarning is with connecting the dots for our current EHR. We are going to have...
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We are using Imprivata for different things. Imprivata provides the analysts who look at our data...
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We thought that we would have administration data with this platform. If Imprivata could capitalize...
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With regard to drug diversion, I am very disappointed with Imprivata. The issue is not the tool...
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I would not buy Imprivata's solution again. It was great at the time that we made the purchase, but...
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Imprivata would not make a promise. If we asked them to do something, they would say they were...
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There has been a decline in the vendor keeping their promises. Imprivata nickel-and-dimes us. That...
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The vendor's support model seems to have changed. There used to be more concierge-level support, and...
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FairWarning was acquired by Imprivata recently. Make no mistake; that was not a merger and was an...
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There hasn't been any decline in Drug Diversion Intelligence's existing functionality, but according...
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The program that we have built is so robust. The drug diversion program isn't going away. The...
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With Drug Diversion Intelligence, users need to have clinical experience. If a user isn't a nurse or...
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