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Drug Diversion Intelligence Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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Director

Product

We have identified drug diversions with the system. We have a more formalized process. We have...

Apr 2024
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Director

Relationship

We had regular calls with our previous drug diversion analyst. Then, we transitioned to a new...

Apr 2024
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Director

Relationship, Product

The Imprivata dashboard is supposed to say whether we have any open investigations. The dashboard...

Apr 2024
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Director

Product

We don't know what is going on until we have a system like Imprivata's in place that can point and...

Apr 2024
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Analyst/Coordinator

Relationship

I like having a one-on-one analyst that I can communicate with. For any questions that I have, they...

Feb 2024
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Analyst/Coordinator

Operations, Product

Sometimes it is a little hard to navigate the new upgrades that have been implemented, so that just...

Feb 2024
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Analyst/Coordinator

Loyalty

The frontline customer service representatives and account managers do their best to assist us;...

Jan 2024
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VP/Other Executive

Value

We have definitely had an uptick in the number of investigations thanks to Drug Diversion...

Dec 2023
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VP/Other Executive

Product

Drug Diversion Intelligence is actually pretty easy to use. We have a single sign-on functionality,...

Dec 2023
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VP/Other Executive

Relationship, Product

The vendor is on top of the newer developments and regulations that are coming around, even with...

Dec 2023
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VP/Other Executive

Relationship, Operations

We actually have a dedicated analyst from the vendor, and they are more than willing to do...

Dec 2023
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VP/Other Executive

Relationship

Having quick access to somebody at the vendor is great, and the tech support team is very...

Dec 2023
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Analyst/Coordinator

Product

Drug Diversion Intelligence is really easy to use; it doesn't crash, it is very straightforward, and...

Dec 2023
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Analyst/Coordinator

Relationship

Imprivata’s customer service people are really awesome. I can reach out to them any time, and I...

Dec 2023
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Analyst/Coordinator

Product

Drug Diversion Intelligence helps me with the majority of audits that I do for nurses, and if there...

Dec 2023
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Director

Product

Drug Diversion Intelligence works. We are used to having more rapid identifications of issues. It is...

Dec 2023
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Director

Culture, Product

With Drug Diversion Intelligence, we have the option to not purchase a drug diversion analyst, and...

Dec 2023
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Director

Relationship

We have gotten a lot of things accomplished with the system. There are a few things that we still...

Dec 2023
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Director

Relationship

The analyst from Imprivata is good about getting back to us when we email them. We have regular...

Dec 2023
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Director

Loyalty, Product, Value

Overall, things with Imprivata are okay. I think that we are happy with Drug Diversion Intelligence....

Dec 2023
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Director

Product

We have to reach out for certain reports; the reports aren't pushed out to us. The platform can be a...

Dec 2023
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Director

Relationship

When we had some internal changes and had to figure some things out, Imprivata’s executives were...

Dec 2023
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Director

Product

My only problem with Drug Diversion Intelligence is that the search feature is a little clunky. I am...

Dec 2023
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Director

Product

For the end-user nurses, Drug Diversion Intelligence is easy because the nurses get direct emails...

Dec 2023
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Director

Relationship, Product

Imprivata has been a very good resource for giving us opportunities and best practices. Imprivata...

Dec 2023
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Director

Product

We have had issues with integration between Drug Diversion Intelligence and another ancillary...

Dec 2023
||
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Director

Operations

From an implementation standpoint, we had scheduled meetings. Imprivata kept us informed. The...

Dec 2023
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Manager

Loyalty

The number-one thing that Imprivata could improve on is medication reconciliation. They don't...

Dec 2023
||
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Manager

Relationship, Operations

We did have some data integrity issues with Imprivata, and we wanted to follow up and figure out why...

Dec 2023
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Director

Relationship, Operations

Imprivata has had several analysts in the few years that I have been with them. Every time we get a...

Nov 2023
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Director

Relationship

Over time, I have not been as engaged with Imprivata. I don't think what they find is overly helpful...

Nov 2023
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Director

Relationship, Product

Imprivata seems to make changes fairly quickly and often. I don't know whether the updates are...

Nov 2023
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Director

Relationship, Product

Imprivata’s MAR access is still wonky even though we have had the product for a few years. My...

Nov 2023
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Director

Culture, Value

Imprivata has tried to charge us for implementations of MAR data, and the product was sold to us...

Nov 2023
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Director

Product

We are able to exchange needed information that we capture in the system with other internal and...

Nov 2023
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Director

Culture

When we first looked at the solution, Imprivata sold it as a managed care solution. Essentially,...

Nov 2023
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Director

Relationship, Product

I have to ask the analyst to do something extra. If I suspect someone might be doing something, I...

Nov 2023
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Director

Relationship, Product

With Drug Diversion Intelligence, we have been able to catch individuals doing drug diversions or...

Nov 2023
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Director

Operations

There is not much ongoing training from Imprivata. We do our own training for Drug Diversion...

Nov 2023
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Director

Relationship

The good and bad thing that comes with Drug Diversion Intelligence is having an analyst. It is good...

Nov 2023
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Director

Loyalty, Relationship

One of the promises Imprivata made was to weed out things like situations when someone pulls but...

Nov 2023
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Director

Loyalty, Value

Drug Diversion Intelligence could be easier to use, but it is easy enough. It is not a complicated...

Nov 2023
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Director

Culture, Value

It is a little complicated whether we would buy the system again; I think the product is still...

Nov 2023
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Director

Loyalty

Imprivata is not investing enough in AI and a few other things to keep up with the times; they may...

Nov 2023
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(0)
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Director

Relationship

I'm satisfied with Imprivata’s support. For what Drug Diversion Intelligence does, it doesn't break...

Nov 2023
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Director

Product

With our previous product, we would send out dozens of emails to floor managers and nurses saying...

Oct 2023
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(0)
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Director

Operations, Product

We had some IT integration issues with FairWarning Drug Diversion Intelligence. During the...

Oct 2023
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Director

Loyalty

Our compliance policy checker just so happened to also have drug diversion monitoring, and because...

Oct 2023
||
(0)
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Director

Product

FairWarning Drug Diversion Intelligence is incredibly customizable, and it captures a lot of data....

Oct 2023
||
(0)
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VP/Other Executive

Operations

We had a couple of issues with the implementation. There was something that needed to change in the...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

Imprivata has regular calls with us, and they are very responsive to any questions. They have done a...

Sep 2023
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(0)
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VP/Other Executive

Product

The product isn’t perfect because, at one point, we had an issue with a potential data backlog that...

Sep 2023
||
(0)
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VP/Other Executive

Product

It takes a lot of work to look through what has been presented to us in the product. Not being a...

Sep 2023
||
(0)
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VP/Other Executive

Culture, Relationship

Ever since going live, we have had a request to add some different things to the product, and...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

Our Imprivata analyst has been great to work with. They take any questions, and they follow up...

Sep 2023
||
(0)
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VP/Other Executive

Product, Value

One of the outcomes we have seen from FairWarning Drug Diversion Intelligence is that it has...

Sep 2023
||
(0)
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Analyst/Coordinator

Product, Value

Things are going well with FairWarning Drug Diversion Intelligence. Our nurses like the format of...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

We have had a couple of hiccups that we are still trying to iron out on the IT side of things. In...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Operations

Ultimately, we went with FairWarning Drug Diversion Intelligence due to the dedicated resources the...

Aug 2023
||
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Director

Product

A lot of the system's services really depend on an organization's EHR. Sometimes, we don't get...

Jun 2023
||
(0)
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Director

Relationship, Product

The system depends too much on one analyst. That is the product's Achilles heel. The more active and...

Jun 2023
||
(0)
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Director

Relationship

I can't believe that the system is giving us the results that it is, but it is really driven by one...

Jun 2023
||
(0)
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Director

Product

I think that we have used the system effectively. We have found a lot of individuals through it, so...

Jun 2023
||
(0)
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Director

Relationship, Operations

Imprivata takes the time to go through things with users. It is important to know how users...

Jun 2023
||
(0)
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Director

Relationship

Imprivata is hands down the best company I have worked with. The vendor is constantly innovating. I...

Jun 2023
||
(0)
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Director

Operations

I had some initial training just on how to work the system, although we haven't been able to get any...

Apr 2023
||
(0)
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Director

Relationship

We do have a pharmacist assigned to our account, and that person is incredibly helpful when I need...

Apr 2023
||
(0)
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Director

Culture, Loyalty

We are not going to be renewing our contract. We are going to walk away from the system. If we could...

Apr 2023
||
(0)
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Director

Operations

Our original implementation was very rocky and took a very long time. The vendor didn't even have...

Apr 2023
||
(0)
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Director

Operations

The product identified things that we hadn't thought about before. Within a few days of the...

Apr 2023
||
(0)
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Director

Relationship

Whenever we have a problem, I reach out to our analysts, and they take care of our problem.

Apr 2023
||
(0)
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Director

Relationship, Operations

I wish the product were more customizable. I would also like someone from the vendor to sit down...

Apr 2023
||
(0)
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Director

Product, Value

Since we started using the product, we have seen a lot more visibility into current practices, usage...

Apr 2023
||
(0)
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Director

Loyalty, Operations

When the system went live, we were under the impression that we could have more than two enforced...

Apr 2023
||
(0)
 Thank you  Helpful

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Director

Operations, Product, Value

When we went to implement the product and tested it, we found no errors. But obviously, there are...

Apr 2023
||
(0)
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Related Articles
Article
KLAS article icon
New Possibilities in Drug Diversion Monitoring
22 July 22    |   Jackson Tate and Jennifer Hickenlooper
Though the COVID-19 pandemic has been a major focus for the past few years, drug diversion is still a pressing problem for healthcare organizations. This can potentially involve lawsuits, federal fine



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