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Drug Diversion Intelligence Comments
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KLAS Research Director - Jackson Tate
Subject Expert

Jackson Tate

Research Director

jackson.tate@klasresearch.com

801-734-6503

 
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User Commentary

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Director

There has been a decline in the vendor keeping their promises. Imprivata nickel-and-dimes us. That...

Jul 2021
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Director

The vendor's support model seems to have changed. There used to be more concierge-level support, and...

Jul 2021
||
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Director

FairWarning was acquired by Imprivata recently. Make no mistake; that was not a merger and was an...

Jul 2021
||
(0)
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Director

There hasn't been any decline in Drug Diversion Intelligence's existing functionality, but according...

Jul 2021
||
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Director

The program that we have built is so robust. The drug diversion program isn't going away. The...

Jul 2021
||
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Director

With Drug Diversion Intelligence, users need to have clinical experience. If a user isn't a nurse or...

Jul 2021
||
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Director

The quote that we got from Imprivata was huge. We didn't really understand everything that it would...

May 2021
||
(0)
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Manager

We aren't using the full potential of Drug Diversion Intelligence, but we do see the benefit in what...

Apr 2021
||
(0)
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Manager

Our relationship is good, but we have transitioned to yet another representative. I don't see all of...

Apr 2021
||
(0)
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Manager

We had a dedicated individual that worked with us and was patient. We struggled with our external...

Apr 2021
||
(0)
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 or  to see details.

Manager

I just wish we were further along with integration. I am very hopeful, but I am also realistic. I...

Apr 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

As long as the reports work, the system is pretty good. Every once in a while, our server goes down,...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

FairWarning is really good. If we send an email to FairWarning, they usually get back to us fairly...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

FairWarning did well with the implementation, and they do well with training. The people are able to...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Since a few things have been added, our pharmacy people have said that they like the product. We...

Jan 2021
||
(0)
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Analyst/Coordinator

FairWarning is working on the functionality for matching up the administrative record with another...

Jan 2021
||
(0)
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 or  to see details.

Manager

I don’t know what FairWarning's workflow is like, but it seems like they are trying to take on too...

Jan 2021
||
(0)
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 or  to see details.

Manager

FairWarning's staff members are phenomenal. They are always willing to help, and that is great. The...

Jan 2021
||
(0)
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 or  to see details.

Manager

This product may or may not be a part of our long-term plans. If it is up to my organization, I...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

There are a lot of programs out there that pretty much do the same things, but the reason that we...

Jan 2021
||
(0)
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Analyst/Coordinator

We were a little bit slow going in getting started, so we are fairly new to the system still. That...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

We haven't had any issues with the implementation or the upgrades. Everything is very seamless. Any...

Jan 2021
||
(0)
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 or  to see details.

Director

The knowledge base of the vendor is extensive, and that has been extremely helpful. The reporting...

Jan 2021
||
(0)
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 or  to see details.

Director

The implementation was smooth. We went live with our data, and then everything took a couple of...

Jan 2021
||
(0)
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 or  to see details.

Director

The vendor's employees are content experts, and that is helpful. The vendor has really helped us...

Jan 2021
||
(0)
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Director

We have shopped around for diversion software and suites like this product, and we have looked at...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The implementation was complex, but FairWarning made things very easy for us because they handled...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

FairWarning avoids charging for every little thing. I have never seen any additional charges.

Jan 2021
||
(0)
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 or  to see details.

Director

During the COVID-19 crisis, FairWarning didn't miss a step. We had to cancel some of our meetings,...

Jan 2021
||
(0)
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 or  to see details.

Director

Things are going very well with Drug Diversion Monitoring. As a matter of fact, there is an update...

Jan 2021
||
(0)
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 or  to see details.

Director

There was a lot of executive involvement from FairWarning in the very beginning. I can't think of...

Jan 2021
||
(0)
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 or  to see details.

Director

As far as I know, FairWarning is part of our long-term plans. Our recent upgrade was smooth and...

Dec 2020
||
(0)
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Director

We are still working on some of our integration goals. There are things that are in development...

Dec 2020
||
(0)
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Director

I will give the overall product quality a slightly lower score. I am just not a huge fan of the...

Dec 2020
||
(0)
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Director

If I were to recommend the product to someone, I would say to look forward to it being easier for...

Dec 2020
||
(0)
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