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Product
In terms of drug diversions, we don't really see too many discrepancies or anomalous usages. But the...
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Product, Value
The outcomes of this solution are that we have a lot more information available that we can utilize...
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Operations
For the implementation, there is a lot of data validation required by multiple departments outside...
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Product
The biggest issue we have is when there is an unreconciled dose in an administration. To my...
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Product
Because we have more visibility, because staff members are aware that we track diversions, and...
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Product
The system cannot differentiate between doses that have been removed versus doses that have been...
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Product
I wish Imprivata had more visibility into our systems. They have interface feeds where they are just...
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Relationship
We like having a dedicated drug diversion analyst so that we don't have to utilize existing...
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Product
For part of our program, we are supposed to have an interface between Imprivata's tool and another...
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Product
One thing that is a pain for end users is the report functions when users are running and creating...
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Product
The product's ease of use could be better because the system is a standalone tool that we have to...
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Product
For a lot of the information, the available data is there. It is just a matter of how the system...
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Relationship
There is nothing new coming from Imprivata. I'm not aware of anything. There is a lot to be desired...
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Relationship
Thus far, Imprivata has kept all their promises. We don't always get the most timely answers, but...
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Loyalty, Operations
We had an incredibly rough implementation. Part of that was on our side; part of it was on...
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Relationship
The weird thing that Imprivata does is they are restricted to policy administration adherences. It...
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Relationship, Product
Imprivata is very good at identifying potential issues. Now, it is hard to say whether there are...
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Product
We are able to basically feed the full access from our pharmacy tools into Drug Diversion...
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Product
One of the biggest results was we had a high number of users of controlled substances marked down to...
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Relationship, Product
With Drug Diversion Intelligence, we can make sure the nurses know what they are accountable for....
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Relationship, Product
Things have gone really well with Drug Diversion Intelligence. Having the ability to monitor and...
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Loyalty, Relationship
Imprivata has been excellent. I chose them over their competitors because I like having a dedicated...
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Relationship
Imprivata definitely tries to integrate things and work with us. They can't obtain all our...
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Relationship
Imprivata does a great job with ongoing support.
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Relationship
With Drug Diversion Intelligence, I get proactive diversion alerts to better assess and look for...
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Culture
During the sales process, Imprivata claimed to have machine learning, but once we started, we were...
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Loyalty, Relationship
We haven't been with Imprivata for very long. In terms of outcomes, we are still looking at trends...
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Loyalty, Relationship, Operations
We have routine meetings, which are informational. Imprivata is very flexible if we need to change...
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Product
A major advantage of Drug Diversion Intelligence is being customizable with the report setup and...
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Product
We have identified drug diversions with the system. We have a more formalized process. We have...
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Relationship
We had regular calls with our previous drug diversion analyst. Then, we transitioned to a new...
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Relationship, Product
The Imprivata dashboard is supposed to say whether we have any open investigations. The dashboard...
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Product
We don't know what is going on until we have a system like Imprivata's in place that can point and...
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Relationship
I like having a one-on-one analyst that I can communicate with. For any questions that I have, they...
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Operations, Product
Sometimes it is a little hard to navigate the new upgrades that have been implemented, so that just...
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Loyalty
The frontline customer service representatives and account managers do their best to assist us;...
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Value
We have definitely had an uptick in the number of investigations thanks to Drug Diversion...
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Product
Drug Diversion Intelligence is actually pretty easy to use. We have a single sign-on functionality,...
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Relationship, Product
The vendor is on top of the newer developments and regulations that are coming around, even with...
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Relationship, Operations
We actually have a dedicated analyst from the vendor, and they are more than willing to do...
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Relationship
Having quick access to somebody at the vendor is great, and the tech support team is very...
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Product
Drug Diversion Intelligence is really easy to use; it doesn't crash, it is very straightforward, and...
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Relationship
Imprivata’s customer service people are really awesome. I can reach out to them any time, and I...
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Product
Drug Diversion Intelligence helps me with the majority of audits that I do for nurses, and if there...
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Product
Drug Diversion Intelligence works. We are used to having more rapid identifications of issues. It is...
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Culture, Product
With Drug Diversion Intelligence, we have the option to not purchase a drug diversion analyst, and...
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Relationship
We have gotten a lot of things accomplished with the system. There are a few things that we still...
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Relationship
The analyst from Imprivata is good about getting back to us when we email them. We have regular...
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Loyalty, Product, Value
Overall, things with Imprivata are okay. I think that we are happy with Drug Diversion Intelligence....
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Product
We have to reach out for certain reports; the reports aren't pushed out to us. The platform can be a...
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Relationship
When we had some internal changes and had to figure some things out, Imprivata’s executives were...
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Product
My only problem with Drug Diversion Intelligence is that the search feature is a little clunky. I am...
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Product
For the end-user nurses, Drug Diversion Intelligence is easy because the nurses get direct emails...
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Relationship, Product
Imprivata has been a very good resource for giving us opportunities and best practices. Imprivata...
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Product
We have had issues with integration between Drug Diversion Intelligence and another ancillary...
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Operations
From an implementation standpoint, we had scheduled meetings. Imprivata kept us informed. The...
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Loyalty
The number-one thing that Imprivata could improve on is medication reconciliation. They don't...
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Relationship, Operations
We did have some data integrity issues with Imprivata, and we wanted to follow up and figure out why...
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Relationship, Operations
Imprivata has had several analysts in the few years that I have been with them. Every time we get a...
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Relationship
Over time, I have not been as engaged with Imprivata. I don't think what they find is overly helpful...
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Relationship, Product
Imprivata seems to make changes fairly quickly and often. I don't know whether the updates are...
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Relationship, Product
Imprivata’s MAR access is still wonky even though we have had the product for a few years. My...
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Culture, Value
Imprivata has tried to charge us for implementations of MAR data, and the product was sold to us...
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Product
We are able to exchange needed information that we capture in the system with other internal and...
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Culture
When we first looked at the solution, Imprivata sold it as a managed care solution. Essentially,...
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Relationship, Product
I have to ask the analyst to do something extra. If I suspect someone might be doing something, I...
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Relationship, Product
With Drug Diversion Intelligence, we have been able to catch individuals doing drug diversions or...
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Operations
There is not much ongoing training from Imprivata. We do our own training for Drug Diversion...
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Relationship
The good and bad thing that comes with Drug Diversion Intelligence is having an analyst. It is good...
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Loyalty, Relationship
One of the promises Imprivata made was to weed out things like situations when someone pulls but...
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Loyalty, Value
Drug Diversion Intelligence could be easier to use, but it is easy enough. It is not a complicated...
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Culture, Value
It is a little complicated whether we would buy the system again; I think the product is still...
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Loyalty
Imprivata is not investing enough in AI and a few other things to keep up with the times; they may...
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Relationship
I'm satisfied with Imprivata’s support. For what Drug Diversion Intelligence does, it doesn't break...
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Product
With our previous product, we would send out dozens of emails to floor managers and nurses saying...
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Operations, Product
We had some IT integration issues with FairWarning Drug Diversion Intelligence. During the...
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Loyalty
Our compliance policy checker just so happened to also have drug diversion monitoring, and because...
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Product
FairWarning Drug Diversion Intelligence is incredibly customizable, and it captures a lot of data....
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