Drug Diversion Intelligence Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship, Operations, Product
Imprivata’s website is not user-friendly. Imprivata isn't really great at time completion either. I...
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Relationship
Our service depends on which analyst we have. If we don't have the right person on our account, that...
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Relationship
Imprivata lets me know when there is something that could be a potential problem. Guidance isn't...
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Operations
Imprivata just doesn’t teach us anything. We have an analyst who reaches out and gives us a huge...
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Loyalty
If Imprivata improves, their system will be part of our long-term plans. If they don't improve, it...
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Value
I would buy the system again. Its overall value is good. The system comes with an analyst. That is...
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Operations
Our implementation of the system was good. We have had some staff turnover, so we had to train...
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Product
I would like to see better integration between Drug Diversion Intelligence and anesthesia and MAR...
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Loyalty, Product
Imprivata is falling short on the integration piece and removing our manual process altogether. The...
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Relationship
Unfortunately, as Imprivata has gotten bigger, their executive involvement has diminished. Before...
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Product
The quality of Drug Diversion Intelligence is great. When we get the product, we get what we expect,...
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Operations
Imprivata did train us, but they were long-winded, and a lot of the stuff they went over really...
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Relationship
We had so many cases with our previous vendor, and now with Imprivata, we don't have that many...
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Loyalty, Relationship, Product
Imprivata is getting a lot of valuable information, but they could do a little more with that data....
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Relationship
I really do love having the analyst from Imprivata; they are wonderful. They have a healthcare...
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Relationship, Product
Imprivata doesn’t look at some things that I was used to our previous vendor looking at, like...
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Relationship, Product
We used to be with another drug diversion vendor, and they gave us a lot of data, but they didn’t do...
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Operations
It took us a long time to go live with Drug Diversion Intelligence. We expected to be up by a...
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Relationship
We are always in communication with our Imprivata provider representative, so updates happen just...
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Product
Some of the data in Drug Diversion Intelligence and the data feeds don't cross over to our other...
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Relationship
Imprivata has gotten pretty good at getting the right people on board and getting our systems...
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Loyalty
We are in a never-ending growing phase, so I know there is room to grow. AI is going to become part...
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Product, Value
The biggest outcome we have seen from using Drug Diversion Intelligence has been a more proactive...
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Relationship
We have had some issues, and when we have brought them forward, Imprivata has been very quick to...
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Culture, Value
Imprivata charges us one flat fee, and we are never charged anything additional. The product isn't a...
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Operations
There is potential for the product to pull out a lot of information, but I have to build the report....
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Product
The system doesn't give me all the data I want, but the integration with the product does work...
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Loyalty, Relationship
By using this product, we have found quite a bit of diversion and tremendous amounts of poor...
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Culture
Imprivata sort of talked things up in the beginning and said things were coming, but those things...
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Relationship
My biggest issue with Imprivata is they have grown so quickly and onboarded new staff. Originally,...
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Product
Imprivata has done a great job of adding additional monitored activity to Drug Diversion...
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Operations
Our implementation of Drug Diversion Intelligence was a little rocky, but the recent upgrades and...
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Loyalty, Value
We are looking for active diversion and gaps in our system that we are unaware of. The prevention...
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Relationship
Over the past several years, we have had a good business relationship with Imprivata. It has not...
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Operations
Our initial training from Imprivata was rocky. The program is fantastic, but it is not a...
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Product
Drug Diversion Intelligence is easy to use and intuitive. There is a lot of power behind it, so...
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Product
Drug Diversion Intelligence does not integrate with our timekeeping software system. The version...
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