Drug Diversion Intelligence
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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VP/Other Executive

We went to Imprivata's system for two reasons. First, it was supposed to have enhanced analytics....

Jun 2022
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VP/Other Executive

Imprivata does not have people that are knowledgeable about the product or that have used the...

Jun 2022
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VP/Other Executive

The system is not even functional for end users. The reporting piece is terrible. The system does...

Jun 2022
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VP/Other Executive

Imprivata's communication and follow-through are poor. The Imprivata executives tried to resolve...

Jun 2022
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(0)
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VP/Other Executive

Imprivata's system has helped us to anticipate potential diversions, but not enough that we are...

May 2022
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VP/Other Executive

Imprivata gave us a dedicated person, but they are not very helpful. They are not doing very well...

May 2022
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VP/Other Executive

Imprivata's system needs to be more interoperable, and it needs to be more user friendly with more...

May 2022
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Analyst/Coordinator

I wasn't part of the process of choosing Drug Diversion Intelligence, so it is important for me to...

May 2022
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Analyst/Coordinator

Working with Imprivata has really guided me in my role. My Imprivata contact has been very helpful...

May 2022
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Director

The system has the potential to meet all of our needs, but we aren’t live with the whole puzzle....

Apr 2022
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Director

The system does HIPAA compliance for us, but I would love to go live on the biggest piece of the...

Apr 2022
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Director

Going live on the system took us a while because COVID-19 hit. Between the pandemic hitting, people...

Apr 2022
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Director

We look at many things as far as drug diversion goes. Every time there is a discrepancy in a machine...

Apr 2022
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Director

The system is pretty easy to use, but we keep getting the same turnover. We had a vendor...

Apr 2022
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Analyst/Coordinator

An improvement I would like to see with Imprivata's proactivity is our ability to receive...

Apr 2022
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Analyst/Coordinator

I don't know whether Imprivata is having trouble hiring people like everyone else is, but...

Apr 2022
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Analyst/Coordinator

Drug Diversion Intelligence still seems to be in the developing stages. There is still some learning...

Apr 2022
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Analyst/Coordinator

I would suggest improvement to the navigation of Imprivata's site. We have to scroll to get certain...

Apr 2022
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Analyst/Coordinator

I deal directly with out support person. They are new and very proactive. They will look at the data...

Apr 2022
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VP/Other Executive

Our implementation process for Drug Diversion Intelligence was extremely lengthy and ultimately...

Apr 2022
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VP/Other Executive

We have struggled with the solution because the vendor's escalation policy hasn't been firm. The...

Apr 2022
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VP/Other Executive

There were several months when we weren't able to get access to our Imprivata project manager. There...

Apr 2022
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VP/Other Executive

So far, Drug Diversion Intelligence hasn't yielded any results for us. The particular module that we...

Apr 2022
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VP/Other Executive

Imprivata doesn't keep all of their promises. They recently acquired another company, and I think...

Apr 2022
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VP/Other Executive

Drug Diversion Intelligence takes data from our EMR, HR software, and automated dispensing cabinet....

Apr 2022
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Director

The managed-services people that are engaged with us to support the surveillance software's...

Mar 2022
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Director

The vendor’s road map is elusive because of the merger they went through. The road map continues to...

Mar 2022
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Manager

Imprivata's implementation was pretty seamless. The issues we encountered were minor and all...

Mar 2022
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Manager

Imprivata gave us training, but it wasn't complete. As I work in the system, I keep finding things...

Mar 2022
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Manager

I have very regular calls with the vendor, and we feel like things get resolved very quickly. We...

Mar 2022
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Manager

It has been nice to have the Imprivata system on the back end doing all the dirty work. Then I am...

Dec 2021
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Manager

Imprivata is doing well at keeping everybody up to date, and they are really flexible. They will do...

Dec 2021
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Manager

I would tell someone looking at Imprivata’s solution that it is a great program. It saves time. It...

Dec 2021
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Manager

I would recommend that my peers who use the Imprivata system pay more attention to how they rate...

Dec 2021
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Director

Drug Diversion Intelligence is a very high-quality, easy-to-use product. The application is...

Dec 2021
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Director

The biggest thing is that Imprivata has an analytics package. A lot of folks have that, but...

Dec 2021
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Director

Imprivata is still developing some things for analytics and monitoring, and the system is very...

Dec 2021
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Director

Overall, our experience with Imprivata is going very well. The analysts that work with us have been...

Dec 2021
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Director

Imprivata delivers new technology. I just wish they did so a little bit timelier. Imprivata is a bit...

Dec 2021
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Director

The transition from the implementation to ongoing maintenance and monitoring was a little rocky....

Dec 2021
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Director

Upgrades are very smooth with Imprivata. During our regular calls with the analysts, they do the...

Dec 2021
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Director

The issue that I have with Imprivata's training is that we are a very large organization, and as...

Dec 2021
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Director

We meet frequently with our analyst to revive cases, and our analyst has a set number of reports...

Dec 2021
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Director

Drug Diversion Intelligence integrates fairly well with most of our key systems, but we have some...

Dec 2021
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Director

FairWarning takes all of the cabinet transactions data and analyzes it for risks of diversion. Our...

Nov 2021
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Director

FairWarning’s plan was to also take all of the EHR's patient-specific transactions and match 100% of...

Nov 2021
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Director

I have to go research the product’s reports. That does not make me happy. The vendor has hired these...

Nov 2021
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Director

Our experience depends on who we get assigned to us for our customer service person. I have a person...

Nov 2021
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Director

I would absolutely never buy Imprivata’s product again. If there were a stronger way to say that, I...

Nov 2021
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Director

When we were looking at the product, the vendor said they had the ability to get data from our...

Nov 2021
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Director

Our waste data goes into the product. However, the quantities in our medication inventory management...

Nov 2021
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Director

The data that the FairWarning system has been able to pull from our automated dispensing cabinet...

Nov 2021
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Director

I like the product; it is user friendly. Once we get the right data in it, it will be a great...

Nov 2021
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Director

If I need anything, I can always reach out to the pharmacist assigned to our team. However, there...

Nov 2021
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Director

The vendor basically provides a concierge service, and that is a benefit. We really liked that...

Oct 2021
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Director

Without the retention of the necessary staff, the vendor has been unable to get a closed-loop...

Oct 2021
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Director

The product is pretty good. All products have a few difficulties, but the product is as good as any...

Oct 2021
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Director

The idea behind the product is pretty good. But Imprivata is struggling with keeping all promises. I...

Oct 2021
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Director

The concierge service is intended to be proactive on the vendor’s end. We can probably get the...

Oct 2021
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Director

I know one of our people worked closely with somebody high up in the vendor’s company when they had...

Oct 2021
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Director

The solution helps us identify people who are not disposing of drug waste in a timely manner, and...

Oct 2021
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Director

In the future, we will stop using the Imprivata product. We have another product that has achieved a...

Oct 2021
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Manager

I like the fact that Imprivata has someone dedicated to looking at the data that we send them. That...

Oct 2021
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Manager

The setup of Imprivata's website is very difficult to navigate. It has scroll bars that make the...

Oct 2021
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Manager

Getting the file data correct while implementing the solution was difficult. When Imprivata is...

Oct 2021
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Director

A vendor we had been using for another product was purchased by Imprivata. We had the opportunity to...

Sep 2021
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Director

Imprivata's system is very competitively priced compared to other third-party software systems that...

Sep 2021
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Director

There are probably better tools out there that provide more than what Imprivata's tool provides. We...

Sep 2021
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Director

Multiple times, Imprivata has said that some things are coming soon, but they haven't delivered some...

Sep 2021
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Director

Imprivata assigns investigations to each hospital. There is a point person, and the information is...

Sep 2021
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Director

The top three outcomes of using the product are increased transparency into poor administration...

Sep 2021
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Director

Imprivata is very willing to do multiple training sessions or one-on-one sessions with our end...

Sep 2021
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Director

Imprivata’s support people are very quick to respond.

Sep 2021
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Manager

Our hospital system uses Imprivata's system for HIPAA and corporate compliance. We piggybacked off...

Sep 2021
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Manager

I don’t know where FairWarning is with connecting the dots for our current EHR. We are going to have...

Sep 2021
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Manager

We are using Imprivata for different things. Imprivata provides the analysts who look at our data...

Sep 2021
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Manager

We thought that we would have administration data with this platform. If Imprivata could capitalize...

Sep 2021
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Analyst/Coordinator

With regard to drug diversion, I am very disappointed with Imprivata. The issue is not the tool...

Aug 2021
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Analyst/Coordinator

I would not buy Imprivata's solution again. It was great at the time that we made the purchase, but...

Aug 2021
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(0)
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Analyst/Coordinator

Imprivata would not make a promise. If we asked them to do something, they would say they were...

Aug 2021
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Director

There has been a decline in the vendor keeping their promises. Imprivata nickel-and-dimes us. That...

Jul 2021
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Director

The vendor's support model seems to have changed. There used to be more concierge-level support, and...

Jul 2021
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Director

FairWarning was acquired by Imprivata recently. Make no mistake; that was not a merger and was an...

Jul 2021
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Director

There hasn't been any decline in Drug Diversion Intelligence's existing functionality, but according...

Jul 2021
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Director

The program that we have built is so robust. The drug diversion program isn't going away. The...

Jul 2021
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Director

With Drug Diversion Intelligence, users need to have clinical experience. If a user isn't a nurse or...

Jul 2021
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