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Imprivata Patient Access Commentary
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Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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Loyalty, Product

The vendor often releases new versions of the product, and we need to do the upgrade, but the issue...

Aug 2024
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VP/Other Executive

Loyalty, Product

This product is one of the best systems I have. We met with the vendor for something we needed, and...

Aug 2024
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VP/Other Executive

Operations, Product

Someone in our organization was able to do a lot of things that the vendor could not do in terms of...

Aug 2024
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VP/Other Executive

Product

We upgraded to Imprivata's new touchless palm scanners. That was a really nice change. The vendor...

Jan 2024
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VP/Other Executive

Relationship

Imprivata is a great vendor. I am very happy that we have partnered with them. That was a good...

Jan 2024
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Performance
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Patient Access 2021
09 December 21    |   Alex McIntosh and Dustin Cragun
Due to the ever-increasing complexity of revenue cycle management, organizations have historically had to supplement patient access functionality from their enterprise EMR vendor with third-party revenue cycle vendors. But with the push toward software consolidation, organizations would like their enterprise EMR vendors to further develop patient access capabilities and better meet customers’ growing needs. This report examines the patient access offerings of enterprise EMR vendors † Cerner, Epic, and MEDITECH and shares customers’ perception of how well positioned these vendors are to deliver functionality currently provided by third parties. To view performance data for third-party vendors, click here . † KLAS was unable to interview a sufficient number of Sunrise Financial Manager customers to include data for Allscripts’ patient access offering. What Is Patient Access? For the purposes of this report, patient access functionality includes address verification, cost estimates, coverage discovery, eligibility verification, medical necessity, prior authorizations, propensity to pay, registration QA, and scheduling. KLAS acknowledges this functionality is closely related to other areas like patient experience improvement, patient financial engagement, and patient intake management. To access data about these additional areas, view the relevant market segments on the KLAS website.



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