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INFINITT Cardiology Suite Commentary
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Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Director

I like INFINITT Cardiology Suite because it has a simple interface. We looked at other systems, and...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CIO

When it comes to where INFINITT could improve, the training should be more specifically geared...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CIO

There isn’t really anything I’d like to see INFINITT improve with structured reporting. INFINITT...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

INFINITT Cardiology Suite is good. People should let good be good, but the integration and vendor...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

The cardiology team at INFINITT was excellent. They were on-site, and they worked directly with our...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

One of the nice things about both products, INFINITT Cardiology Suite and INFINITT PACS, and really...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Director

During the implementation of INFINITT Cardiology Suite, a big issue was the translation between the...

Comment Tone Negative
Pillars Culture, Operations
Evaluation Unrated

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Manager

If we add new modalities and something isn't working, we just reach out to INFINITT. They update...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

INFINITT definitely helps us achieve goals and work through challenges. I've seen them program...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

It would be nice if INFINITT broke up some of the modules a little better when it comes to providing...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

INFINITT's biggest strength is that they have great customer service.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

INFINITT Cardiology Suite is an all right system. It does not work on Apple products. The biggest...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

INFINITT Cardiology Suite is widely regarded as an extremely intuitive solution, streamlining daily...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

Sometimes there are connectivity issues with INFINITT Cardiology Suite if we let it sit for a while....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

INFINITT Cardiology Suite just handles all of our needs. It covers pretty much everything we need it...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The only improvement that I would like to see overall is more proactive monitoring of essential...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

INFINITT Cardiology Suite is pretty easy for cardiologists to use. It has intuitive type-to-text...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We interact with INFINITT a lot. There are issues, but I wouldn't say that the issues are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

All of our communication is with INFINITT's support team. It is rare that we receive communication...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

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