INFINITT Cardiology Suite
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship

Our sales representative brings us new initiatives, talks with us, stays in contact, and sets up...

Jan 2023
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Manager

Functionality and Upgrades

We would use INFINITT's system again simply because our physicians like it and are used to it. Most...

Jan 2023
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Manager

Other Observations & Comments

Our initial time with INFINITT was very rough. We had a lot of problems with the project planning...

Jan 2023
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Manager

Service and Support

When INFINITT says they are going to do something, they do it. Their support has been good. They...

Jan 2023
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Manager

Service and Support

INFINITT's support turnaround time is awful. Trying to get support after hours is a nightmare.

Jan 2023
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Manager

Technology

The product is lacking in workflow functionality. Some issues are because of the architecture that...

Jan 2023
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Manager

Service and Support

INFINITT Cardiology Suite is a good product. The vendor is willing to modify things, and that makes...

Jan 2023
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Manager

Functionality and Upgrades

One thing that would be really nice from INFINITT is post-processing of our images. It would be nice...

Jan 2023
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Manager

Functionality and Upgrades

The biggest complaint I have about INFINITT Cardiology Suite is that we cannot edit names. We have...

Jan 2023
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Director

Interfacing and Integration

It has been really hard to integrate the product with all of our systems. Our biggest challenge has...

Dec 2022
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Director

Relationship

INFINITT has been really good to work with. They have really been available and have helped every...

Dec 2022
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Director

Other Observations & Comments

I would consider recommending the product depending on what other systems the potential customer has....

Dec 2022
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Director

Functionality and Upgrades

I love INFINITT Cardiology Suite. It is a good program.

Dec 2022
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Analyst/Coordinator

Interfacing and Integration

We bring reports from other products into INFINITT's system, and sometimes it can be difficult to...

Dec 2022
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Analyst/Coordinator

Service and Support

INFINITT’s response time to our tickets is good. I don’t put in a ticket and wait for months to get...

Dec 2022
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Manager

Functionality and Upgrades

Transferring information from the diagnostic equipment within the product to the PACS server is very...

Dec 2022
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Manager

Technology

We have had a few struggles with using the product remotely from systems that are not on the...

Dec 2022
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Manager

Service and Support

All I have to do is fill out a change request, and INFINITT handles things rapidly.

Dec 2022
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Manager

Functionality and Upgrades

Overall, the product functions pretty well. I can't think of any drawbacks to the product or any...

Dec 2022
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Manager

Service and Support

Occasionally, we get people assigned to our tickets that don't have much knowledge, so the vendor...

Dec 2022
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Manager

Technology

INFINITT Cardiology Suite is very stable and has been since we started using it.

Dec 2022
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Manager

Service and Support

INFINITT’s service is amazing, and their turnaround times are great. They always have very quick...

Dec 2022
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Manager

Functionality and Upgrades

We use the cardiology worklist, and to do all of the QC work, we have to go to the matching...

Dec 2022
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Manager

Functionality and Upgrades

INFINITT could improve the product by making it more user friendly. From what we are seeing in the...

Oct 2022
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Manager

Interfacing and Integration

The ease of use of INFINITT's product is difficult because the product is not compatible with Apple...

Oct 2022
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Manager

Relationship

INFINITT has very good customer service. The service is top notch. We get a response within four...

Oct 2022
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Manager

ROI / Cost

INFINITT does not nickel-and-dime for every little thing, and that has been a very positive thing.

Oct 2022
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Manager

Functionality and Upgrades

During a recent upgrade, INFINITT was focused more on the PACS side than the cardiology PACS side,...

Oct 2022
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Manager

Functionality and Upgrades

We use the structured reporting functionality in INFINITT Cardiology Suite very well because the...

Oct 2022
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Manager

Functionality and Upgrades

When a scan comes over and goes into the wrong area, it is not hard to get the scan with the correct...

Oct 2022
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Manager

Functionality and Upgrades

I like the ease with which our cardiologists and staff are able to log in and get things done....

Oct 2022
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Manager

Technology

The vendor is constantly upgrading and changing the product.

Sep 2022
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Director

Service and Support

The vendor's support people are fantastic. Every time I put in a ticket, the vendor has a person who...

Aug 2022
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Director

Sales and Contracting

There were things that we heard about during our demonstration of the system that we thought it...

Aug 2022
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Director

Implementation and Training

Our implementation was really rough. We didn't receive a lot of support from the vendor, even though...

Aug 2022
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Director

Implementation and Training

I don't know that I have ever received ongoing training from the vendor. The new people that we...

Aug 2022
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Director

Functionality and Upgrades

The product is a little clunky. Looking at studies is a slow process because there is some lag time...

Aug 2022
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Director

Functionality and Upgrades

There are different levels of end users in the system. It is pretty difficult for physicians to get...

Aug 2022
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Manager

Future Outlook

I think my future satisfaction with the product will be high. The vendor has been pretty consistent...

Apr 2022
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Manager

Functionality and Upgrades

The actual worklist is wonderful, but we do have some issues in matching the worklist with the...

Apr 2022
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Manager

Service and Support

The vendor's phone support people are wonderful. They are great about getting back to us. Their...

Apr 2022
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Manager

Functionality and Upgrades

INFINITT Cardiology Suite has matching worklists where we can reconcile exams. If the exams don’t...

Apr 2022
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Manager

Implementation and Training

We have been fairly pleased with INFINITT so far. We had a decent implementation team. When we were...

Apr 2022
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Manager

Functionality and Upgrades

INFINITT has integrated their cardiology viewer into their PACS viewer, and that has streamlined...

Apr 2022
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Manager

Service and Support

INFINITT’s support is very good. The vendor does exceedingly well in that area. I have had to make...

Apr 2022
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Manager

Interfacing and Integration

I like the integration we have with INFINITT Cardiology Suite. The system does a lot of heavy...

Mar 2022
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Manager

Implementation and Training

I only needed one training session from INFINITT. It was a one-on-one class and was very effective....

Mar 2022
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Manager

Functionality and Upgrades

For the most part, I like the product. From what I have seen, the cardiologist and the echo techs...

Mar 2022
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Manager

Functionality and Upgrades

The way we fix issues is not user friendly. If somebody sent an image to the wrong patient, we have...

Mar 2022
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Manager

Service and Support

I have to go through my corporate contact in order to get anything fixed, and then they contact...

Mar 2022
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Manager

Functionality and Upgrades

Our doctors and staff quickly get what they are looking for in the system. The system is accessible...

Feb 2022
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Director

Functionality and Upgrades

Within echo structured reporting, reports flow well from the doctor's reading to the reports within...

Feb 2022
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Director

Functionality and Upgrades

There are not a lot of bells and whistles within our EMR. That lack of functionality is inherent to...

Feb 2022
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Director

Other Observations & Comments

Improving the implementation with INFINITT Cardiology Suite and our EMR is on a long list of things...

Feb 2022
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Director

Functionality and Upgrades

The process of optimizing the product could be better than it is. Some of the responsibility for...

Feb 2022
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Director

Service and Support

To drive optimization, we go through a work ticket or our PACS administrator. In general, working...

Feb 2022
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Director

Service and Support

The only time we have run into problems with support has been with the time zones we are working in...

Feb 2022
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Director

Functionality and Upgrades

The fact that our providers can access our diagnostic imaging PACS, our cardiology PACS, and all of...

Feb 2022
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Director

Service and Support

I think my satisfaction will decrease a year from now because of the resources on our end and on the...

Feb 2022
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Manager

Relationship

Our experience with the product has gotten a lot better. The last time I spoke with KLAS, we had a...

Feb 2022
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Manager

Functionality and Upgrades

I am kind of partial to one of INFINITT’s competitor's systems. I feel the competitor has a much...

Feb 2022
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Manager

Win/Loss - Why they were selected (by current clients)

At our current price point, I would buy this system again. But if we had unlimited funds, I would...

Feb 2022
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Manager

Functionality and Upgrades

The vendor has done a great job over the last few years in meeting our minimum wants and needs and...

Feb 2022
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Manager

Relationship

Things with the vendor have gotten better, but getting what we needed and wanted required a lot of...

Feb 2022
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Manager

Functionality and Upgrades

The system serves its underlying purpose. There are a lot of things we would like the system to be...

Feb 2022
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Manager

Relationship

The vendor has been keeping their promises, and that has been a big change. They seem to be much...

Feb 2022
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Manager

Functionality and Upgrades

Originally the product didn’t have everything we felt we were sold, but the product has gotten much...

Feb 2022
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