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User Commentary
Loyalty, Product
When we first went with INFINITT, there was a lot of negativity around their product. Using the...
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Relationship
INFINITT's customer service has definitely improved from where it was a couple of years ago. We had...
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Operations
INFINITT’s training is not quite as structured as the training from other vendors, but INFINITT does...
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Product
I don't have a lot of problems with the process flows in the product. Some of the technical stuff is...
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Product
INFINITT's product meets nearly all of our needs. Normally, if we have something that does not meet...
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Relationship, Operations
Our experience with INFINITT has been pretty good. I really can't complain too much. We really...
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Culture
INFINITT has had a few personnel changes in their sales area in particular that have improved what...
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Relationship, Product
We have had so much integration with INFINITT's product and a lot of integration issues. We are...
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Relationship
We can get ahold of the people for INFINITT Cardiology Suite. The support people for that product...
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Product
Radiologists need to have a system that is functional, that they can be trained on, and that has...
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Product
INFINITT is very closed, and we basically have to have an INFINITT tech do anything we want the...
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Loyalty, Relationship
The structured reporting for our different areas pretty much meets our needs to a T. We have worked...
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Relationship
INFINITT doesn’t seem to necessarily have any plan to solve some of the issues I have brought up to...
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Culture, Value
INFINITT is great about avoiding charging for every little thing. INFINITT's maintenance contracts...
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Operations
I have no issues with the training. Short of some of the back-end IT stuff where the upgrade team...
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Culture
INFINITT has never tried to sell the product as something it is not. The product has delivered...
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Relationship
INFINITT is very responsive to changes. When we ask for things like reports or additional features...
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Relationship, Product
INFINITT is doing a good job in my eyes. I don't have any problems with the solution. INFINITT...
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Product
Sometimes I feel like INFINITT Cardiology Suite is not user friendly until people get to know it....
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Operations
INFINITT’s education and training are wonderful.
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Relationship
Whenever I email our INFINITT contact, they always get back to us. If I have a problem, they are...
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Product
INFINITT Cardiology Suite is supposed to abstract all our data from our PACS system, and we have...
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Operations
INFINITT has introduced us to quite a few new things recently. And everything goes extremely...
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Product
We have some small issues when it comes to the QC portion and deleting or merging things in INFINITT...
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Relationship
The support team for INFINITT Cardiology Suite is very quick and efficient when it comes to any of...
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Operations, Product
We went live with INFINITT Cardiology Suite about the same time we went live with INFINITT PACS. The...
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Relationship
The support team for INFINITT Cardiology Suite is good, but it is not always easy to get to the...
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Operations, Product
I would say the system is easy to use in my role, and INFINITT has good information and tools for...
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Loyalty, Product
INFINITT has added functionality to the latest version of the product for echo reporting, cath...
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Product
Overall, the system sits pretty positively for us. INFINITT Cardiology Suite ticks along and does...
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Relationship, Operations
In terms of support and implementations, we have had some challenges with some individual items but...
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Operations, Product
The product is easy to use.
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Culture
Our sales representative brings us new initiatives, talks with us, stays in contact, and sets up...
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Product
We would use INFINITT's system again simply because our physicians like it and are used to it. Most...
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Operations
Our initial time with INFINITT was very rough. We had a lot of problems with the project planning...
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Relationship
When INFINITT says they are going to do something, they do it. Their support has been good. They...
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Relationship
INFINITT's support turnaround time is awful. Trying to get support after hours is a nightmare.
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Product
The product is lacking in workflow functionality. Some issues are because of the architecture that...
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Loyalty, Relationship, Product
INFINITT Cardiology Suite is a good product. The vendor is willing to modify things, and that makes...
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Product
One thing that would be really nice from INFINITT is post-processing of our images. It would be nice...
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Product
The biggest complaint I have about INFINITT Cardiology Suite is that we cannot edit names. We have...
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Operations, Product
We had to build the INFINITT system as we went, and that process was a little frustrating. There was...
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Product
It has been really hard to integrate the product with all of our systems. Our biggest challenge has...
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Relationship
INFINITT has been really good to work with. They have really been available and have helped every...
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Culture
I would consider recommending the product depending on what other systems the potential customer has....
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Product
I love INFINITT Cardiology Suite. It is a good program.
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Product
We bring reports from other products into INFINITT's system, and sometimes it can be difficult to...
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Relationship
INFINITT’s response time to our tickets is good. I don’t put in a ticket and wait for months to get...
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Product
Transferring information from the diagnostic equipment within the product to the PACS server is very...
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Product
We have had a few struggles with using the product remotely from systems that are not on the...
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Relationship
All I have to do is fill out a change request, and INFINITT handles things rapidly.
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Product
Overall, the product functions pretty well. I can't think of any drawbacks to the product or any...
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Value
Some of the templates that we purchased to do our reporting with weren’t explained and didn't quite...
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Relationship
Occasionally, we get people assigned to our tickets that don't have much knowledge, so the vendor...
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Product
INFINITT Cardiology Suite is very stable and has been since we started using it.
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Relationship, Operations
INFINITT’s service is amazing, and their turnaround times are great. They always have very quick...
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Product
We use the cardiology worklist, and to do all of the QC work, we have to go to the matching...
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