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INFINITT Cardiology Suite Commentary
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Loyalty, Product

When we first went with INFINITT, there was a lot of negativity around their product. Using the...

Oct 2023
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Manager

Relationship

INFINITT's customer service has definitely improved from where it was a couple of years ago. We had...

Oct 2023
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Manager

Operations

INFINITT’s training is not quite as structured as the training from other vendors, but INFINITT does...

Oct 2023
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Manager

Product

I don't have a lot of problems with the process flows in the product. Some of the technical stuff is...

Oct 2023
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Manager

Product

INFINITT's product meets nearly all of our needs. Normally, if we have something that does not meet...

Oct 2023
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Manager

Relationship, Operations

Our experience with INFINITT has been pretty good. I really can't complain too much. We really...

Oct 2023
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Manager

Culture

INFINITT has had a few personnel changes in their sales area in particular that have improved what...

Oct 2023
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CNIO

Relationship, Product

We have had so much integration with INFINITT's product and a lot of integration issues. We are...

Oct 2023
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Director

Relationship

We can get ahold of the people for INFINITT Cardiology Suite. The support people for that product...

Aug 2023
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Director

Product

Radiologists need to have a system that is functional, that they can be trained on, and that has...

Aug 2023
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Director

Product

INFINITT is very closed, and we basically have to have an INFINITT tech do anything we want the...

Aug 2023
||
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Director

Loyalty, Relationship

The structured reporting for our different areas pretty much meets our needs to a T. We have worked...

Aug 2023
||
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Director

Relationship

INFINITT doesn’t seem to necessarily have any plan to solve some of the issues I have brought up to...

Aug 2023
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Director

Culture, Value

INFINITT is great about avoiding charging for every little thing. INFINITT's maintenance contracts...

Aug 2023
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Director

Operations

I have no issues with the training. Short of some of the back-end IT stuff where the upgrade team...

Aug 2023
||
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Director

Culture

INFINITT has never tried to sell the product as something it is not. The product has delivered...

Aug 2023
||
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Manager

Relationship

INFINITT is very responsive to changes. When we ask for things like reports or additional features...

Jul 2023
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Manager

Relationship, Product

INFINITT is doing a good job in my eyes. I don't have any problems with the solution. INFINITT...

Jul 2023
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Manager

Product

Sometimes I feel like INFINITT Cardiology Suite is not user friendly until people get to know it....

Mar 2023
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Manager

Operations

INFINITT’s education and training are wonderful.

Mar 2023
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Manager

Relationship

Whenever I email our INFINITT contact, they always get back to us. If I have a problem, they are...

Mar 2023
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Manager

Product

INFINITT Cardiology Suite is supposed to abstract all our data from our PACS system, and we have...

Mar 2023
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Manager

Operations

INFINITT has introduced us to quite a few new things recently. And everything goes extremely...

Mar 2023
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Manager

Product

We have some small issues when it comes to the QC portion and deleting or merging things in INFINITT...

Mar 2023
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Manager

Relationship

The support team for INFINITT Cardiology Suite is very quick and efficient when it comes to any of...

Mar 2023
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Manager

Operations, Product

We went live with INFINITT Cardiology Suite about the same time we went live with INFINITT PACS. The...

Mar 2023
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Manager

Relationship

The support team for INFINITT Cardiology Suite is good, but it is not always easy to get to the...

Mar 2023
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Manager

Operations, Product

I would say the system is easy to use in my role, and INFINITT has good information and tools for...

Mar 2023
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Manager

Loyalty, Product

INFINITT has added functionality to the latest version of the product for echo reporting, cath...

Mar 2023
||
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Manager

Product

Overall, the system sits pretty positively for us. INFINITT Cardiology Suite ticks along and does...

Mar 2023
||
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Manager

Relationship, Operations

In terms of support and implementations, we have had some challenges with some individual items but...

Mar 2023
||
(0)
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Manager

Operations, Product

The product is easy to use.

Mar 2023
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Manager

Culture

Our sales representative brings us new initiatives, talks with us, stays in contact, and sets up...

Jan 2023
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Manager

Product

We would use INFINITT's system again simply because our physicians like it and are used to it. Most...

Jan 2023
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Manager

Operations

Our initial time with INFINITT was very rough. We had a lot of problems with the project planning...

Jan 2023
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Manager

Relationship

When INFINITT says they are going to do something, they do it. Their support has been good. They...

Jan 2023
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Manager

Relationship

INFINITT's support turnaround time is awful. Trying to get support after hours is a nightmare.

Jan 2023
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Manager

Product

The product is lacking in workflow functionality. Some issues are because of the architecture that...

Jan 2023
||
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Manager

Loyalty, Relationship, Product

INFINITT Cardiology Suite is a good product. The vendor is willing to modify things, and that makes...

Jan 2023
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Manager

Product

One thing that would be really nice from INFINITT is post-processing of our images. It would be nice...

Jan 2023
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Manager

Product

The biggest complaint I have about INFINITT Cardiology Suite is that we cannot edit names. We have...

Jan 2023
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Manager

Operations, Product

We had to build the INFINITT system as we went, and that process was a little frustrating. There was...

Jan 2023
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CNIO

Product

It has been really hard to integrate the product with all of our systems. Our biggest challenge has...

Dec 2022
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CNIO

Relationship

INFINITT has been really good to work with. They have really been available and have helped every...

Dec 2022
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CNIO

Culture

I would consider recommending the product depending on what other systems the potential customer has....

Dec 2022
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(0)
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CNIO

Product

I love INFINITT Cardiology Suite. It is a good program.

Dec 2022
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Analyst/Coordinator

Product

We bring reports from other products into INFINITT's system, and sometimes it can be difficult to...

Dec 2022
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Analyst/Coordinator

Relationship

INFINITT’s response time to our tickets is good. I don’t put in a ticket and wait for months to get...

Dec 2022
||
(0)
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Manager

Product

Transferring information from the diagnostic equipment within the product to the PACS server is very...

Dec 2022
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(0)
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Manager

Product

We have had a few struggles with using the product remotely from systems that are not on the...

Dec 2022
||
(0)
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Manager

Relationship

All I have to do is fill out a change request, and INFINITT handles things rapidly.

Dec 2022
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Manager

Product

Overall, the product functions pretty well. I can't think of any drawbacks to the product or any...

Dec 2022
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(0)
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Analyst/Coordinator

Value

Some of the templates that we purchased to do our reporting with weren’t explained and didn't quite...

Dec 2022
||
(0)
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Manager

Relationship

Occasionally, we get people assigned to our tickets that don't have much knowledge, so the vendor...

Dec 2022
||
(0)
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Manager

Product

INFINITT Cardiology Suite is very stable and has been since we started using it.

Dec 2022
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Manager

Relationship, Operations

INFINITT’s service is amazing, and their turnaround times are great. They always have very quick...

Dec 2022
||
(0)
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Manager

Product

We use the cardiology worklist, and to do all of the QC work, we have to go to the matching...

Dec 2022
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