INFINITT Cardiology Suite Comments

 

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Current Time Inside Cache Tag Helper: 9/22/2020 6:26:20 PM and Model.EvProductId = 53273

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Director

Implementation and Training

There isn’t anything different in terms of the vendor’s support through COVID-19. They have still...

Sep 2020
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Director

Functionality and Upgrades

The system is very efficient. It is very easy to maneuver from a clinical standpoint, and the...

Sep 2020
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Director

Other Observations & Comments

In terms of new technology, the physicians are looking for a little more remoteness.

Sep 2020
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Manager

Functionality and Upgrades

The product is user friendly. Everything is just there for us to see. We like that we can modify the...

May 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

In terms of keeping promises, the vendor really works well with us. They avoid charging for every...

May 2020
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Analyst/Coordinator

Interfacing and Integration

The vendor is very supportive in terms of integration. The users are happy with the product, so I...

May 2020
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Manager

Technology

INFINITT does a pretty good job with their template structure and the importing of cath lab...

May 2020
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Manager

Functionality and Upgrades

If the decision were up to me, I would purchase the system again. It is a good product. INFINITT has...

May 2020
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Manager

Service and Support

I have been pretty impressed with the way INFINITT has worked out many of the issues very quickly....

May 2020
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Manager

Functionality and Upgrades

The system has been meeting our functionality needs. INFINITT has been improving a lot of things,...

May 2020
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Manager

Service and Support

Sometimes INFINITT has a longer turnaround time on some resolutions. They have a higher level of...

May 2020
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Manager

Functionality and Upgrades

I like the ease of the application. The system is very user friendly from the cardiologist reading...

May 2020
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Director

Service and Support

We haven't had any issues with INFINITT supporting us through the COVID-19 crisis. They have been...

May 2020
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Director

Relationship

There are higher-ups from the company that get on the phone with us and ask how things are going,...

May 2020
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Manager

Other Observations & Comments

I have very limited experience with executive involvement. In terms of the relationship with the...

Apr 2020
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Manager

Other Observations & Comments

The system works out of the box a bit and accommodates our unique needs. INFINITT still works with...

Apr 2020
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Manager

Other Observations & Comments

I would like more ability to customize. There are hard limitations that are hardcoded in, and those...

Apr 2020
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Manager

Service and Support

There have not been many calls for help regarding the COVID-19 crisis, but I would probably give the...

Apr 2020
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Manager

Service and Support

We don’t really have any ongoing training. Whenever I have needed any information, I have gotten it...

Apr 2020
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Manager

Other Observations & Comments

We have a new major version coming this year. It would be easier to say what our overall...

Apr 2020
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Manager

ROI / Cost (care and feeding)

When it comes to receiving our money’s worth, I don’t know what we are paying, but the product does...

Apr 2020
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Manager

Technology

The remote access performance is slow. Whenever we view images or video loops, the time to download...

Apr 2020
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Manager

Functionality and Upgrades

The product is fairly user friendly. Our staff members can understand it once they have been...

Apr 2020
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Manager

Service and Support

When we call the help desk, the people are not always efficient. Sometimes I have to call back a...

Apr 2020
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Director

Functionality and Upgrades

We use INFINITT's solution for both radiology and cardiology. We like having the images in one...

Apr 2020
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Director

Service and Support

The support people are really good to work with, and they take our feedback. We usually see our...

Apr 2020
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Director

Service and Support

One of the improvements I would like to see is the time it takes to get in contact with INFINITT's...

Apr 2020
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Director

Functionality and Upgrades

Our team mostly utilized the system for echo studies. Its workflow works really well for our...

Mar 2020
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Director

Service and Support

The support is really good with INFINITT, and the person we directly work with is excellent. We are...

Mar 2020
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Director

Other Observations & Comments

We plan on growing our use of the system as we grow and expand our cardiology team.

Mar 2020
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Manager

Service and Support

INFINITT’s turnaround times are an issue; nothing seems to be a high priority for them. Some key...

Jan 2020
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Manager

Relationship

It is hard to pinpoint where the problems are. I don’t know whether there was a lack of structure...

Jan 2020
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Manager

Relationship

I have not met a single person from INFINITT. They haven’t done any site visits at our location for...

Jan 2020
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Manager

Functionality and Upgrades

I am well versed in other products in the market, and from what I have seen, INFINITT Cardiology...

Jan 2020
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Manager

Functionality and Upgrades

Looking at the information that is available to me from several years’ worth of history, I don't...

Jan 2020
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Manager

Functionality and Upgrades

When the providers are reading exams and using the reporting features, the system is very user...

Jan 2020
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Manager

Service and Support

We have had some issues with redundant servers and the way we are set up with multiple locations,...

Jan 2020
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Manager

Functionality and Upgrades

In terms of data mining and program development, I would score the system very low for driving...

Jan 2020
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Manager

Service and Support

The devil is in the details. I would tell others to really investigate and know what they are...

Jan 2020
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Manager

Interfacing and Integration

Our EMR is not necessarily the most user friendly in terms of integrating with other applications....

Jan 2020
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Manager

ROI / Cost (care and feeding)

The vendor doesn’t avoid charging for every little thing. It seems like everything is short of the...

Jan 2020
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Manager

Functionality and Upgrades

INFINITT's system was initially set up for radiology, and then we added the cardiology piece later....

Nov 2019
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Manager

Functionality and Upgrades

We struggle with the templates in INFINITT Cardiology Suite because there are newer requirements for...

Nov 2019
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Manager

Functionality and Upgrades

It is standard in stress-echo packages to be able to look at images side by side. When we look at...

Nov 2019
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Manager

Relationship

INFINITT's executive involvement with us was excellent initially. However, we haven't heard from the...

Nov 2019
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Manager

Implementation and Training

INFINITT needs to spend more time following up after their implementations. The system was designed...

Nov 2019
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Manager

Technology

One challenge we have with INFINITT Cardiology Suite is that our cardiologists always complain that...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

The software is pretty straightforward and easy to use, and I like that the PACS and structured...

Nov 2019
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Manager

Functionality and Upgrades

I wish there were a little bit more flexibility within the program itself. I wish we were able to...

Nov 2019
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Director

Other Observations & Comments

Some of the things that I don't love about the INFINITT system may not be related to INFINITT. Our...

Nov 2019
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Director

Functionality and Upgrades

We have been using the INFINITT platform for a long time. We are comfortable with the system. We are...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

I like the solution's structured reporting features. The biggest complaint that we get from...

Nov 2019
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Director

Technology

Our physicians got frustrated with our universal viewer when we switched products. For the most...

Nov 2019
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Manager

Functionality and Upgrades

With INFINITT Cardiology Suite, we set things up and then forgot about the system. We built it how...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

There are no challenges with INFINITT Cardiology Suite that I am aware of. INFINITT is rolling out a...

Nov 2019
 Helpful

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Manager

Future Outlook

INFINITT is constantly putting out new videos and training. We have a really good video set that...

Nov 2019
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Manager

ROI / Cost (care and feeding)

We are definitely paying way less with INFINITT than we were paying with our previous vendor, and it...

Nov 2019
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Manager

Service and Support

Overall, it has been a great experience switching to INFINITT from our old vendor just because the...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

The system has standardized reporting, which is really nice to have.

Nov 2019
 Helpful

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Analyst/Coordinator

Relationship

INFINITT is willing to help if we ask for help. If I have any questions for things like hanging...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We can ask INFINITT to create any kind of template we want. They can measure medications and...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

One thing I don't like about the system is that there is no addendum when there are changes to the...

Oct 2019
 Helpful

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Manager

Other Observations & Comments

I think our satisfaction with the product will go up in a year. There are some significant upgrades...

Oct 2019
 Helpful

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Manager

Relationship

The vendor has kept all of their promises. We are pretty satisfied with the service.

Oct 2019
 Helpful

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Manager

Service and Support

The vendor’s support has gotten better. They keep us updated all of the time. If something isn’t...

Oct 2019
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Manager

Relationship

The vendor is great at meeting our requests. They deliver everything we ask them to. If we don’t...

Oct 2019
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Director

Interfacing and Integration

The integration and interoperability of INFINITT Cardiology Suite could be better. We don't have a...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

INFINITT could improve the speed at which we send reports to our ordering physicians. It would be...

Oct 2019
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Director

Relationship

We have established our vascular specialty with INFINITT Cardiology Suite, and we also recently...

Oct 2019
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Director

ROI / Cost (care and feeding)

We pay a monthly service fee for INFINITT Cardiology Suite, so we don't think INFINITT...

Oct 2019
 Helpful

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Director

Implementation and Training

Some of our end users struggled with INFINITT Cardiology Suite early on, but they are fine now that...

Oct 2019
 Helpful

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Director

Interfacing and Integration

The real positive thing about INFINITT Cardiology Suite is the integration with our EMR. It is very...

Oct 2019
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Director

Interfacing and Integration

We like that INFINITT Cardiology Suite supports our latest echo charts and equipment. They are...

Oct 2019
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Director

Functionality and Upgrades

We feel very confident in INFINITT Cardiology Suite. We don't hear complaints from our surgeons...

Oct 2019
 Helpful

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Director

Interfacing and Integration

We don't really know about upcoming enhancements for INFINITT Cardiology Suite. We are very happy...

Oct 2019
 Helpful

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Director

Service and Support

INFINITT is very responsive and project-driven. They are very supportive, and they implement many...

Oct 2019
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Director

Implementation and Training

The training is really good. There are different methods to choose from depending on the user and...

Oct 2019
 Helpful

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Director

Relationship

We have good support from INFINITT. Their executives are involved, and we have access to the...

Oct 2019
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Director

Interfacing and Integration

This solution is closely tied with the PACS, so they function as one system. We do use INFINITT for...

Oct 2019
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Manager

Functionality and Upgrades

Being able to have structured reports is great. The system works well. For the most part, our...

Oct 2019
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Manager

Service and Support

We don’t want the vendor to charge an arm and a leg for us to have other testing modalities. We want...

Oct 2019
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Manager

Functionality and Upgrades

One of the issues we have is with the EKGs canceling orders. That seems to happen often. We can’t...

Oct 2019
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Manager

Functionality and Upgrades

We have some testing that we would like to do within the system. The vendor doesn’t have those...

Oct 2019
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VP/Other Executive

Service and Support

The support team is strong and is able to quickly help us when we have a question. The support...

Jan 2019
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VP/Other Executive

Functionality and Upgrades

INFINITT Cardiology Suite is really easy to use. We had good initial training from INFINITT, and...

Jan 2019