
Commentary Summary
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User Commentary
Relationship
Our sales representative brings us new initiatives, talks with us, stays in contact, and sets up...
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Functionality and Upgrades
We would use INFINITT's system again simply because our physicians like it and are used to it. Most...
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Other Observations & Comments
Our initial time with INFINITT was very rough. We had a lot of problems with the project planning...
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Service and Support
When INFINITT says they are going to do something, they do it. Their support has been good. They...
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Service and Support
INFINITT's support turnaround time is awful. Trying to get support after hours is a nightmare.
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Technology
The product is lacking in workflow functionality. Some issues are because of the architecture that...
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Service and Support
INFINITT Cardiology Suite is a good product. The vendor is willing to modify things, and that makes...
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Functionality and Upgrades
One thing that would be really nice from INFINITT is post-processing of our images. It would be nice...
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Functionality and Upgrades
The biggest complaint I have about INFINITT Cardiology Suite is that we cannot edit names. We have...
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Interfacing and Integration
It has been really hard to integrate the product with all of our systems. Our biggest challenge has...
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Relationship
INFINITT has been really good to work with. They have really been available and have helped every...
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Other Observations & Comments
I would consider recommending the product depending on what other systems the potential customer has....
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Functionality and Upgrades
I love INFINITT Cardiology Suite. It is a good program.
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Interfacing and Integration
We bring reports from other products into INFINITT's system, and sometimes it can be difficult to...
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Service and Support
INFINITT’s response time to our tickets is good. I don’t put in a ticket and wait for months to get...
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Functionality and Upgrades
Transferring information from the diagnostic equipment within the product to the PACS server is very...
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Technology
We have had a few struggles with using the product remotely from systems that are not on the...
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Service and Support
All I have to do is fill out a change request, and INFINITT handles things rapidly.
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Functionality and Upgrades
Overall, the product functions pretty well. I can't think of any drawbacks to the product or any...
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Service and Support
Occasionally, we get people assigned to our tickets that don't have much knowledge, so the vendor...
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Technology
INFINITT Cardiology Suite is very stable and has been since we started using it.
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Service and Support
INFINITT’s service is amazing, and their turnaround times are great. They always have very quick...
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Functionality and Upgrades
We use the cardiology worklist, and to do all of the QC work, we have to go to the matching...
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Functionality and Upgrades
INFINITT could improve the product by making it more user friendly. From what we are seeing in the...
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Interfacing and Integration
The ease of use of INFINITT's product is difficult because the product is not compatible with Apple...
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Relationship
INFINITT has very good customer service. The service is top notch. We get a response within four...
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ROI / Cost
INFINITT does not nickel-and-dime for every little thing, and that has been a very positive thing.
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Functionality and Upgrades
During a recent upgrade, INFINITT was focused more on the PACS side than the cardiology PACS side,...
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Functionality and Upgrades
We use the structured reporting functionality in INFINITT Cardiology Suite very well because the...
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Functionality and Upgrades
When a scan comes over and goes into the wrong area, it is not hard to get the scan with the correct...
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Functionality and Upgrades
I like the ease with which our cardiologists and staff are able to log in and get things done....
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Technology
The vendor is constantly upgrading and changing the product.
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Service and Support
The vendor's support people are fantastic. Every time I put in a ticket, the vendor has a person who...
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Sales and Contracting
There were things that we heard about during our demonstration of the system that we thought it...
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Implementation and Training
Our implementation was really rough. We didn't receive a lot of support from the vendor, even though...
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Implementation and Training
I don't know that I have ever received ongoing training from the vendor. The new people that we...
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Functionality and Upgrades
The product is a little clunky. Looking at studies is a slow process because there is some lag time...
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Functionality and Upgrades
There are different levels of end users in the system. It is pretty difficult for physicians to get...
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Future Outlook
I think my future satisfaction with the product will be high. The vendor has been pretty consistent...
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Functionality and Upgrades
The actual worklist is wonderful, but we do have some issues in matching the worklist with the...
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Service and Support
The vendor's phone support people are wonderful. They are great about getting back to us. Their...
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Functionality and Upgrades
INFINITT Cardiology Suite has matching worklists where we can reconcile exams. If the exams don’t...
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Implementation and Training
We have been fairly pleased with INFINITT so far. We had a decent implementation team. When we were...
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Functionality and Upgrades
INFINITT has integrated their cardiology viewer into their PACS viewer, and that has streamlined...
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Service and Support
INFINITT’s support is very good. The vendor does exceedingly well in that area. I have had to make...
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Interfacing and Integration
I like the integration we have with INFINITT Cardiology Suite. The system does a lot of heavy...
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Implementation and Training
I only needed one training session from INFINITT. It was a one-on-one class and was very effective....
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Functionality and Upgrades
For the most part, I like the product. From what I have seen, the cardiologist and the echo techs...
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Functionality and Upgrades
The way we fix issues is not user friendly. If somebody sent an image to the wrong patient, we have...
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Service and Support
I have to go through my corporate contact in order to get anything fixed, and then they contact...
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Functionality and Upgrades
Our doctors and staff quickly get what they are looking for in the system. The system is accessible...
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Functionality and Upgrades
Within echo structured reporting, reports flow well from the doctor's reading to the reports within...
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Functionality and Upgrades
There are not a lot of bells and whistles within our EMR. That lack of functionality is inherent to...
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Other Observations & Comments
Improving the implementation with INFINITT Cardiology Suite and our EMR is on a long list of things...
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Functionality and Upgrades
The process of optimizing the product could be better than it is. Some of the responsibility for...
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Service and Support
To drive optimization, we go through a work ticket or our PACS administrator. In general, working...
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Service and Support
The only time we have run into problems with support has been with the time zones we are working in...
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Functionality and Upgrades
The fact that our providers can access our diagnostic imaging PACS, our cardiology PACS, and all of...
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Service and Support
I think my satisfaction will decrease a year from now because of the resources on our end and on the...
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Relationship
Our experience with the product has gotten a lot better. The last time I spoke with KLAS, we had a...
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Functionality and Upgrades
I am kind of partial to one of INFINITT’s competitor's systems. I feel the competitor has a much...
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Win/Loss - Why they were selected (by current clients)
At our current price point, I would buy this system again. But if we had unlimited funds, I would...
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Functionality and Upgrades
The vendor has done a great job over the last few years in meeting our minimum wants and needs and...
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Relationship
Things with the vendor have gotten better, but getting what we needed and wanted required a lot of...
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Functionality and Upgrades
The system serves its underlying purpose. There are a lot of things we would like the system to be...
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Relationship
The vendor has been keeping their promises, and that has been a big change. They seem to be much...
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Functionality and Upgrades
Originally the product didn’t have everything we felt we were sold, but the product has gotten much...
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