INFINITT Cardiology Suite
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Technology

The vendor is constantly upgrading and changing the product.

Sep 2022
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Director

Service and Support

The vendor's support people are fantastic. Every time I put in a ticket, the vendor has a person who...

Aug 2022
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Director

Sales and Contracting

There were things that we heard about during our demonstration of the system that we thought it...

Aug 2022
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Director

Implementation and Training

Our implementation was really rough. We didn't receive a lot of support from the vendor, even though...

Aug 2022
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Director

Implementation and Training

I don't know that I have ever received ongoing training from the vendor. The new people that we...

Aug 2022
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Director

Functionality and Upgrades

The product is a little clunky. Looking at studies is a slow process because there is some lag time...

Aug 2022
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Director

Functionality and Upgrades

There are different levels of end users in the system. It is pretty difficult for physicians to get...

Aug 2022
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Manager

Future Outlook

I think my future satisfaction with the product will be high. The vendor has been pretty consistent...

Apr 2022
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Manager

Functionality and Upgrades

The actual worklist is wonderful, but we do have some issues in matching the worklist with the...

Apr 2022
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Manager

Service and Support

The vendor's phone support people are wonderful. They are great about getting back to us. Their...

Apr 2022
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Manager

Functionality and Upgrades

INFINITT Cardiology Suite has matching worklists where we can reconcile exams. If the exams don’t...

Apr 2022
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Manager

Implementation and Training

We have been fairly pleased with INFINITT so far. We had a decent implementation team. When we were...

Apr 2022
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Manager

Functionality and Upgrades

INFINITT has integrated their cardiology viewer into their PACS viewer, and that has streamlined...

Apr 2022
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Manager

Service and Support

INFINITT’s support is very good. The vendor does exceedingly well in that area. I have had to make...

Apr 2022
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Manager

Interfacing and Integration

I like the integration we have with INFINITT Cardiology Suite. The system does a lot of heavy...

Mar 2022
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Manager

Implementation and Training

I only needed one training session from INFINITT. It was a one-on-one class and was very effective....

Mar 2022
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Manager

Functionality and Upgrades

For the most part, I like the product. From what I have seen, the cardiologist and the echo techs...

Mar 2022
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Manager

Functionality and Upgrades

The way we fix issues is not user friendly. If somebody sent an image to the wrong patient, we have...

Mar 2022
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Manager

Service and Support

I have to go through my corporate contact in order to get anything fixed, and then they contact...

Mar 2022
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Manager

Functionality and Upgrades

Our doctors and staff quickly get what they are looking for in the system. The system is accessible...

Feb 2022
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Director

Functionality and Upgrades

Within echo structured reporting, reports flow well from the doctor's reading to the reports within...

Feb 2022
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Director

Functionality and Upgrades

There are not a lot of bells and whistles within our EMR. That lack of functionality is inherent to...

Feb 2022
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Director

Other Observations & Comments

Improving the implementation with INFINITT Cardiology Suite and our EMR is on a long list of things...

Feb 2022
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Director

Functionality and Upgrades

The process of optimizing the product could be better than it is. Some of the responsibility for...

Feb 2022
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Director

Service and Support

To drive optimization, we go through a work ticket or our PACS administrator. In general, working...

Feb 2022
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Director

Service and Support

The only time we have run into problems with support has been with the time zones we are working in...

Feb 2022
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Director

Functionality and Upgrades

The fact that our providers can access our diagnostic imaging PACS, our cardiology PACS, and all of...

Feb 2022
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Director

Service and Support

I think my satisfaction will decrease a year from now because of the resources on our end and on the...

Feb 2022
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Manager

Relationship

Our experience with the product has gotten a lot better. The last time I spoke with KLAS, we had a...

Feb 2022
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Manager

Functionality and Upgrades

I am kind of partial to one of INFINITT’s competitor's systems. I feel the competitor has a much...

Feb 2022
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Manager

Win/Loss - Why they were selected (by current clients)

At our current price point, I would buy this system again. But if we had unlimited funds, I would...

Feb 2022
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Manager

Functionality and Upgrades

The vendor has done a great job over the last few years in meeting our minimum wants and needs and...

Feb 2022
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Manager

Relationship

Things with the vendor have gotten better, but getting what we needed and wanted required a lot of...

Feb 2022
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Manager

Functionality and Upgrades

The system serves its underlying purpose. There are a lot of things we would like the system to be...

Feb 2022
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Manager

Relationship

The vendor has been keeping their promises, and that has been a big change. They seem to be much...

Feb 2022
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Manager

Functionality and Upgrades

Originally the product didn’t have everything we felt we were sold, but the product has gotten much...

Feb 2022
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Manager

Functionality and Upgrades

We are working on two different platforms with INFINITT Cardiology Suite right now, and that is...

Jan 2022
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Manager

Relationship

INFINITT keeps their promises about INFINITT Cardiology Suite. The support is pretty quick and good....

Jan 2022
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Manager

Future Outlook

I really like INFINITT Cardiology Suite. We still have issues with the platform, so it isn't...

Jan 2022
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Analyst/Coordinator

Implementation and Training

INFINITT Cardiology Suite was already installed when I came on board, but the person before me...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

We use INFINITT's system for several modules in structured reporting, and we have good adoption from...

Jan 2022
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Analyst/Coordinator

Relationship

INFINITT is proactive in letting us know what is coming and scheduling upgrades. If there is any lag...

Jan 2022
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Analyst/Coordinator

Implementation and Training

Training has been a benefit in working with INFINITT. They proactively schedule trainings when we...

Jan 2022
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Analyst/Coordinator

Interfacing and Integration

The integration with INFINITT Cardiology Suite is really good. The system is very simple and...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

We are in a good place with our echo reporting, and we have good adoption. We have built out a lot...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

The structured reporting for vascular studies was already built out for us in INFINITT Cardiology...

Jan 2022
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Analyst/Coordinator

Relationship

We work with INFINITT only for cardiology, but we work with a different PACS vendor and other...

Jan 2022
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Analyst/Coordinator

Service and Support

The support is solid. I really appreciate the ticket portal and the follow-up and updates on where...

Jan 2022
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Analyst/Coordinator

Service and Support

We worked with the INFINITT team to build out templates for structured reporting. Others have asked...

Jan 2022
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Director

Interfacing and Integration

The system is very limited with integration. The system could be more consistent and efficient with...

Dec 2021
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Director

Functionality and Upgrades

Across disciplines, there seems to be a disconnect with the system. Our off-site physicians can't...

Dec 2021
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Director

Other Observations & Comments

We are fairly satisfied with what we have, but we know there is a lot more potential to investigate...

Dec 2021
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Director

Relationship

For others looking at the system, they should have awareness. We have stumbled through a lot of...

Dec 2021
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Director

Functionality and Upgrades

INFINITT has been working on the product. The physicians aren’t very happy with the format of the...

Sep 2021
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Director

Functionality and Upgrades

The vendor organization is great, and the responses are great, but the software just isn’t...

Sep 2021
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Director

Service and Support

The INFINITT crew is great. They have been very responsive to anything we have needed in order to...

Sep 2021
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Director

Relationship

INFINITT has been doing great at keeping their promises, and they haven’t done any nickel-and-diming....

Sep 2021
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