INFINITT PACS
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
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User Commentary
There have been some features in INFINITT PACS that have been a little challenging to work through....
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Since our implementation and basic training, I haven’t received many questions from our users....
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Our INFINITT PACS implementation went very well. Everything was laid out ahead of time. Because we...
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The product is part of our long-term plans because we don't really have a choice at the local level...
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The point of going with INFINITT PACS was to consolidate down to one PACS. So INFINITT is part of...
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INFINITT has kept their promises. I can't individually work with the vendor to put in tweaks or...
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INFINITT's training was very good, and the system has onboard statistics that are pretty user friendly....
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The system has individualized filter criteria. That feature allows us to customize how we set up our...
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We have to prompt upgrades to the system. The vendor doesn't really offer upgrades until we are...
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We can usually reach out to the vendor executives if we need to speak to them, and the executives...
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The system is very user friendly. When we train someone on how to use it, it takes them no time at...
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Things have been a struggle with the INFINITT PACS support. The turnaround times aren't great. We...
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There are a couple of people from the vendor who work with us consistently. The people are wonderful...
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The system runs well and does a lot of what we need, but there are consistent issues that seem to...
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The PACS will still be good in a year from now. I don't foresee any difference in my satisfaction a...
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INFINITT does a good job. They keep all their promises. There have been times when they have charged...
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I am not sure about INFINITT’s vision. It seems like they are working on and adding a lot of things,...
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INFINITT is doing really well with everything. I have used a few other PACS solutions. INFINITT...
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INFINITT has been really good with the implementation. The implementation has taken a little while,...
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The PACS works great, and we haven't had many issues. The ease of use is as good as it is with any...
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With other vendors, we would go out for a week and take their class that taught us everything about...
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There are a couple of little things I would like in INFINITT's software. It would be a big plus if...
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When I am reading a study in INFINITT PACS, I have access to a patient’s x-ray, CAT scan, MRI, and...
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I don't know whether INFINITT PACS is part of our long-term plans because the hospital ultimately...
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We have calipers to measure things, but for echo, we measure eject fractions manually. It would be...
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We don't have any ongoing training, and that is partly our fault in the sense that we haven't asked...
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When we look at an old study and a current study in INFINITT PACS, we should be able to put the two...
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In the INFINITT reporting system, there is a function where we fill the findings page and click a...
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There has been no upgrade in the reading-station software, and that is the main issue for us. I am...
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We have been frozen in time ever since we got INFINITT PACS because it does exactly what it did when...
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We didn't even realize the amount of history we would have with INFINITT PACS, and that has been...
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Getting certain things done with INFINITT PACS takes a little time. But the person at our...
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The only contact we had with INFINITT's executives was at the time of the installation when they...
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The system we had before INFINITT PACS had a reading station, and we didn't even have a reporting...
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For the most part, our radiologists are happy with how the program works. We can work through small...
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The product has a few issues. We ran into problems with some things not loading correctly when the...
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The vendor was supposed to do a training for INFINITT PACS, but that training never happened. We...
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We like the functionality and ease of use of INFINITT PACS. The system is user friendly and well...
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INFINITT PACS is part of our long-term plans because our overall goal is to move everything to the...
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We have a contract that we work out with INFINITT ahead of time, so the fees are all built in, and...
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INFINITT could improve their responsiveness. It takes a long time for them to build interfaces; that...
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One of our biggest concerns is that INFINITT doesn't notify us about upgrades. We have continually...
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INFINITT has been struggling with the same things that other vendors have, such as mobile...
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I would love for a representative to be in contact with me quarterly. That would be fantastic so...
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I get a little frustrated when the vendor charges us even if the charge isn't very big. Sometimes,...
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INFINITT has to understand our environment to integrate their system well. If they understood the...
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INFINITT’s cloud-based PACS is unmatched in terms of the speed and delivery of images. The system...
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At times, it is difficult to complete the cycle for an issue and get it resolved through the...
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Critical situations rarely occur, but INFINITT responds well to those. We can get all the way to the...
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I am trying to set us up with a solution that will last well into the future. Since capital dollars...
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My struggles with INFINITT have been on the service end. INFINITT has a lengthy turnaround time on...
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INFINITT’s support team for the PACS is not great at solving some of our issues. Sometimes they...
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INFINITT’s training could be better. We find a lot of information ourselves. I don’t think any...
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We have different levels of involvement from INFINITT. We have to do a lot of prompting. They don't...
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INFINITT PACS is one step below the vendor’s cardiology suite. I do think that INFINITT has plans...
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If I were in the room with the vendor executives, I would ask them to improve their service. The...
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The vendor is not organized when they do their upgrades. A few years ago when we were upgrading to...
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INFINITT currently has a great product. We monitor other offerings, and they are a strong contender....
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INFINITT is a smaller company relative to some of the other large vendors in the US, so they have...
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There were times when we had trouble getting a good turnaround on support issues with INFINITT. They...
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INFINITT has some products on the horizon. Their product has not been released yet, and I am not...
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INFINITT really focused on the things we wanted them to address, and they were successful in quite a...
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I don’t know that we could ever say 100% that we would choose to buy this product again, but we have...
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The vendor is charging us for an interface that we don't think we should have to pay for.
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We want improvements with communication regarding downtime. Communication with the support people...
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We have gone through an upgrade, and there have been no concerns or complaints as a result. We...
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There is not much on the radar for new technology from INFINITT. I don't think any vendor offers...
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What I have always appreciated about INFINITT, ever since the go-live, is the agility of the company...
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INFINITT has always provided a high level of proactive support and has been responsive when we have...
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We really would like to see INFINITT’s viewer be able to federate across other image repositories....
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INFINITT does a good job of delivering new technology. I think they have done a good job of...
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There have been a couple of advancements that INFINITT has put into place in the last year. The...
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Often, radiology departments get asked to burn CDs of diagnostic imaging exams for patients to take...
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We have had several hiccups between INFINITT and our facility in terms of getting the training...
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INFINITT PACS has built-in features that help us maintain the records that we have in terms of...
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INFINITT is supporting our integration goals because they are coming out with a vendor neutral archive....
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Things are going extremely well for the most part. We have a really good relationship with the...
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INFINITT PACS is very good. The reasons we continue to like the system today are the same reasons as...
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INFINITT works very closely with us, so they are very helpful. They are very willing to work with us...
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INFINITT PACS works well. It has a lot of customization options, so it is flexible. I like the...
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The radiologists do okay with INFINITT PACS. They work at another facility too that uses a different...
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I have been very happy with INFINITT’s service and what was sold to us. We have a very good...
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INFINITT’s product is expensive, but it is expensive everywhere. A PACS is always going to be...
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The PACS is very user friendly. It is easy to use because it gives us lots of different options on...
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The one thing I don’t like about the PACS is that the reports are not in a PDF format. We can’t...
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There are things that INFINITT could have updated me on that we found out about after the fact.
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I think our satisfaction will go down in the future because INFINITT still has not gotten away from...
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The vendor’s support is adequate, and their engagement is adequate, but they present themselves as a...
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INFINITT PACS doesn’t handle the workflow as well as some of the other PACS. For example, INFINITT...
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INFINITT pushes for an update saying that it will correct issues, but it doesn’t ever seem to...
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We are sticking with INFINITT because of their cost. We are even considering having them host us. We...
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We have been with INFINITT for some time now, and we are one of the cloud customers. We went to the...
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The INFINITT team is great, but they have had a lot of growing pains, and things have been bumpy for...
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INFINITT PACS is a wonderful PACS and is really easy to use. Our IT team feels that the system is...
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INFINITT PACS integrates really well with our other IT solutions and imaging equipment. We went...
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The INFINITT team has been going through some growing pains. They seem to be growing too quickly,...
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We highly recommend having a PACS in the cloud. We are in the cloud for disaster recovery and full...
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I can't say enough positive things about INFINITT and their PACS. We have been a client for some...
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We highly recommend INFINITT, and I actually have told other organizations that they should look...
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I really appreciate INFINITT continuing to work on both the PACS and the RIS together despite a lot...
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INFINITT PACS is fairly easy to use when it comes to doing structured reporting, doing voice...
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INFINITT’s implementation could have been a whole lot better. They left, and things still weren't...
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When we first started working with INFINITT, they didn’t have monthly maintenance fees attached to...
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INFINITT PACS is the friendliest PACS I have ever used. We all love it here, Our providers all have...
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They really think about the long-term relationship, and they are really helpful. Before the...
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We had a couple of upgrades with INFINITT that went pretty well. There were little issues where a...
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INFINITT doesn't charge us for every little thing. Everything including maintenance and support is...
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Our last implementation went as well as possible, considering the COVID-19 limitations. There was no...
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The hands-on support and training that INFINITT provides are good. I like that INFINITT makes us...
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INFINITT PACS is a very good product. It is incredibly easy to use.
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We only have issues when there are Wi-Fi issues or telephone line issues, but that has nothing to do...
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When INFINITT integrates their system with some of our other equipment, they have to put patches in....
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When we open a ticket with some vendors, they say that the issue isn't their product's fault. Then,...
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When we went with INFINITT PACS, it was ideal. We were a smaller company, and the system worked out...
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There are things that we are missing these days that I would like to see as far as tools go, and...
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As far as INFINITT goes, we may have outgrown their ability to handle our size organization. But at...
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At the time we bought the system, the vendor provided training. The system is similar to most PACS...
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We have actually had a pretty long ongoing issue that INFINITT has continued to work on. We should...
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I have been very happy with the vendor’s responsiveness, especially over the past year. They have...
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Overall, INFINITT PACS works well. Like with any system, we had some implementation issues, but we...
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Some of the features in INFINITT PACS seem to be outdated. Sometimes, the system is relatively slow....
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Sometimes, when we put in a request, it takes too long to get a response. I know that COVID-19 has...
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The overall reason that I gave everything a mediocre score was that there are some changes we would...
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There is a physician portal, but everything goes into one mailbox. We aren't able to designate a...
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We want to do a search that keeps timing out. We can go to the radiology worklist and pull in all of...
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We wanted to upgrade the solution a bit, but that has taken some time. INFINITT PACS is really good,...
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INFINITT is definitely proactive. I am in constant contact with them. They have monitoring tools...
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I recommend INFINITT PACS all the time. I like the ease of use and the overall appearance of the...
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I don't even know what INFINITT's promises are anymore. INFINITT doesn't reach out to me to ask how...
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I haven’t been trained. The training happened a while ago.
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INFINITT's support is pretty good. If we had a problem, the executives would fix it.
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In general, INFINITT PACS is a promising product, but the product wasn't ready out of the box, and...
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We are still using the system, but the hospital is due for some sort of upgrade. Things could be...
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The system was not ready out of the box. When we open a box for an iPhone, the phone is ready to go...
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I don't know why the company has never reached out to us and showed us what people are using for...
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The only benefit is that the PACS can span multiple departments because the original conveniences...
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