INFINITT PACS
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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VP/Other Executive

ROI / Cost (care and feeding)

I am a huge fan of INFINITT PACS. I have enough things to worry about at my organization. We have...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

INFINITT has a very robust PACS with customizable protocols. The solution includes voice...

Nov 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The situation is funny because everyone is so sold on other products, but those products are awful...

Nov 2022
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VP/Other Executive

Relationship

INFINITT PACS is an evolving product, and our relationship with the vendor is great. I like those...

Nov 2022
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VP/Other Executive

ROI / Cost (care and feeding)

For us, the greatest advantage to INFINITT is that I pay them per study. There are no add-on fees;...

Nov 2022
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Physician

Functionality and Upgrades

INFINITT’s support is suboptimal, and they do upgrades without testing the system first. The vendor...

Nov 2022
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Physician

Implementation and Training

INFINITT threw a big new upgrade at our people and offered videos for learning the new software...

Nov 2022
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Physician

Relationship

INFINITT's leaders are very responsive and good.

Nov 2022
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Physician

Relationship

I don't know why some situations require someone in my position to call the leadership team before...

Nov 2022
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Physician

Other Observations & Comments

If we do not upgrade anything, I expect my satisfaction with the product to be very high in the...

Nov 2022
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Director

Functionality and Upgrades

Overall, INFINITT has excellent products. If I were buying the same kind of products today,...

Nov 2022
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Director

Service and Support

INFINITT is not focusing as much as I would like them to. Some of that lack of focus may be related...

Nov 2022
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Director

Relationship

We have a great relationship with INFINITT. When we were first implementing the product, the vendor...

Nov 2022
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Director

Service and Support

There are some new problems with the product, and the capable support people have dealt with a lot...

Nov 2022
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Manager

Functionality and Upgrades

We are currently looking at another vendor’s solution, and that is mainly due to our radiologists'...

Oct 2022
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Manager

Sales and Contracting

For the most part, INFINITT keeps their promises. There are some things that are billed that need to...

Oct 2022
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Manager

Implementation and Training

When training with INFINITT, we tried to get them to help us with the radiologists, and that did not...

Oct 2022
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Manager

Service and Support

INFINITT’s support is pretty good overall compared to other vendors that we have dealt with....

Oct 2022
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Manager

ROI / Cost (care and feeding)

INFINITT PACS is fairly inexpensive regarding the product offerings out there. The vendor's service...

Oct 2022
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Manager

Interfacing and Integration

INFINITT seems to be quite capable of integrating their system with other vendors’ products. The...

Oct 2022
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Manager

Functionality and Upgrades

The usability of INFINITT PACS is really good. Our technologists really like the system, and it is...

Oct 2022
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Manager

Functionality and Upgrades

INFINITT’s reporting tool needs to be improved. We have had several instances of an exam being...

Oct 2022
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Manager

Functionality and Upgrades

There are some workflow issues that our users are not fond of, but from an administrative...

Oct 2022
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Manager

Functionality and Upgrades

The product is easy to use; I enjoy it better than another product we had. It is easier to get to...

Oct 2022
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Manager

Functionality and Upgrades

When I import discs from outside our facility that are password protected, I would like to be able...

Oct 2022
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Manager

Lessons Learned

Organizations should take their time during the whole implementation process. If organizations have...

Oct 2022
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Manager

Relationship

I have noticed that INIFINITT has not evaded the same issues that everyone else has with staffing....

Aug 2022
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Manager

Relationship

The folks at INFINITT are very responsive to our needs. They help us adjust to things as we need and...

Aug 2022
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Manager

Technology

I like the flexibility we have with the PACS. The system is nimble, very cost effective, and perfect...

Aug 2022
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Director

Future Outlook

Some of our physicians like the way INFINITT PACS works. They seem to be satisfied with it.

Aug 2022
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Director

Service and Support

I haven't seen any potential problems, but I know the vendor works with our IT team on any solutions...

Aug 2022
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Director

Lessons Learned

I would tell other providers that it is probably going to take while to get used to INFINITT PACS....

Aug 2022
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Manager

Service and Support

I like that INFINITT is not a big organization. We can actually work with somebody, and they know...

Jul 2022
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Manager

Future Outlook

I like that INFINITT is innovative. They are not stagnant. They are growing with the times. It is...

Jul 2022
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Manager

Functionality and Upgrades

INFINITT could work on making sure that due diligence is taken in advance when we do updates or...

Jul 2022
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Manager

Future Outlook

I wouldn’t buy INFINITT PACS again, and the upgrades have a lot to do with that. Every upgrade has...

Jul 2022
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Manager

Implementation and Training

When INFINITT does any type of training, they normally get everybody on for a 10- to 15-minute...

Jul 2022
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Manager

Relationship

INFINITT PACS is middle of the road. I don't think the system is probably the best one out there,...

Jul 2022
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Manager

Functionality and Upgrades

With INFINITT, things are all or nothing. There are so many different offices within our...

Jul 2022
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Manager

Service and Support

When we ask INFINITT whether we can customize something so that that thing would work for everybody,...

Jul 2022
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Manager

ROI / Cost (care and feeding)

INFINITT could be more proactive in keeping a watch on our memory levels, upgrading the system, and...

Jul 2022
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VP/Other Executive

ROI / Cost (care and feeding)

INFINITT has always been very fair. One of the things I have appreciated has been the vendor's...

Jul 2022
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VP/Other Executive

Relationship

INFINITT is customer focused on the support side, and that focus goes all the way through the...

Jul 2022
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Director

Implementation and Training

During a recent project, INFINITT missed a few expected dates and was late on a few timelines, and...

Jun 2022
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Director

Implementation and Training

INFINITT's online training documentation isn't what we hoped it to be. There are a lot of different...

Jun 2022
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Director

Interfacing and Integration

We have had some great success integrating with the product for what we have needed to do, and in...

Jun 2022
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Director

Service and Support

We had some issues with the system's database. Because of the issue, it was taking us 30 minutes to...

Jun 2022
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Director

Service and Support

When we had an emergency support issue, INFINITT was extremely responsive and got us out of a...

Jun 2022
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Director

Service and Support

The online support from INFINITT is sometimes slow. In a bad situation, we get perfect support, but...

Jun 2022
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Director

Other Observations & Comments

We want the entire package of what INFINITT offers. We expected to be a little further along in some...

Jun 2022
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VP/Other Executive

Relationship

INFINITT PACS is a really good solution from a PACS, technical, support, and service standpoint. The...

Jun 2022
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VP/Other Executive

Technology

We are fully on the cloud and have been for some time. I know there are a lot of questions about the...

Jun 2022
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Analyst/Coordinator

Implementation and Training

INFINITT recently developed a training portal with videos that we can search through, and the portal...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

INFINITT PACS does what it is supposed to do and operates with our other systems seamlessly. We...

Jun 2022
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Analyst/Coordinator

Other Observations & Comments

INFINITT PACS is part of our long-term plans at the moment, but that could change at any time. The...

Jun 2022
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Analyst/Coordinator

Service and Support

If I were involved in the decision going forward, I would not choose INFINITT PACS. That isn't...

Jun 2022
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Analyst/Coordinator

Relationship

INFINITT doesn't keep their promises to us. We have had multiple instances where we have been...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

There are a lot of things that I would like INFINITT PACS to do, and I have seen those things at...

Jun 2022
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Analyst/Coordinator

Service and Support

We have received our money's worth for the product, but the money we spent on the service contracts...

Jun 2022
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Manager

Functionality and Upgrades

There have been some features in INFINITT PACS that have been a little challenging to work through....

Apr 2022
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Manager

Functionality and Upgrades

Since our implementation and basic training, I haven’t received many questions from our users....

Apr 2022
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Manager

Implementation and Training

Our INFINITT PACS implementation went very well. Everything was laid out ahead of time. Because we...

Apr 2022
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Director

Functionality and Upgrades

The product is part of our long-term plans because we don't really have a choice at the local level...

Apr 2022
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Manager

Future Outlook

The point of going with INFINITT PACS was to consolidate down to one PACS. So INFINITT is part of...

Apr 2022
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Director

Service and Support

INFINITT has kept their promises. I can't individually work with the vendor to put in tweaks or...

Apr 2022
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Director

Implementation and Training

INFINITT's training was very good, and the system has onboard statistics that are pretty user friendly....

Apr 2022
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Director

Functionality and Upgrades

The system has individualized filter criteria. That feature allows us to customize how we set up our...

Apr 2022
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Manager

Functionality and Upgrades

We have to prompt upgrades to the system. The vendor doesn't really offer upgrades until we are...

Apr 2022
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Manager

Relationship

We can usually reach out to the vendor executives if we need to speak to them, and the executives...

Apr 2022
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Manager

Functionality and Upgrades

The system is very user friendly. When we train someone on how to use it, it takes them no time at...

Apr 2022
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Manager

Service and Support

Things have been a struggle with the INFINITT PACS support. The turnaround times aren't great. We...

Apr 2022
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Manager

Relationship

There are a couple of people from the vendor who work with us consistently. The people are wonderful...

Apr 2022
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Manager

Functionality and Upgrades

The system runs well and does a lot of what we need, but there are consistent issues that seem to...

Apr 2022
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Manager

Future Outlook

The PACS will still be good in a year from now. I don't foresee any difference in my satisfaction a...

Mar 2022
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Manager

ROI / Cost (care and feeding)

INFINITT does a good job. They keep all their promises. There have been times when they have charged...

Mar 2022
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Manager

Other Observations & Comments

I am not sure about INFINITT’s vision. It seems like they are working on and adding a lot of things,...

Mar 2022
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Manager

Other Observations & Comments

INFINITT is doing really well with everything. I have used a few other PACS solutions. INFINITT...

Mar 2022
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Manager

Implementation and Training

INFINITT has been really good with the implementation. The implementation has taken a little while,...

Mar 2022
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Manager

Functionality and Upgrades

The PACS works great, and we haven't had many issues. The ease of use is as good as it is with any...

Mar 2022
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Manager

Implementation and Training

With other vendors, we would go out for a week and take their class that taught us everything about...

Mar 2022
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Manager

Functionality and Upgrades

There are a couple of little things I would like in INFINITT's software. It would be a big plus if...

Mar 2022
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Physician

ROI / Cost (care and feeding)

When I am reading a study in INFINITT PACS, I have access to a patient’s x-ray, CAT scan, MRI, and...

Mar 2022
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Physician

Future Outlook

I don't know whether INFINITT PACS is part of our long-term plans because the hospital ultimately...

Mar 2022
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Physician

Functionality and Upgrades

We have calipers to measure things, but for echo, we measure eject fractions manually. It would be...

Mar 2022
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Physician

Implementation and Training

We don't have any ongoing training, and that is partly our fault in the sense that we haven't asked...

Mar 2022
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Physician

Functionality and Upgrades

When we look at an old study and a current study in INFINITT PACS, we should be able to put the two...

Mar 2022
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Physician

Functionality and Upgrades

In the INFINITT reporting system, there is a function where we fill the findings page and click a...

Mar 2022
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Physician

Other Observations & Comments

There has been no upgrade in the reading-station software, and that is the main issue for us. I am...

Mar 2022
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Physician

Functionality and Upgrades

We have been frozen in time ever since we got INFINITT PACS because it does exactly what it did when...

Mar 2022
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Physician

Interfacing and Integration

We didn't even realize the amount of history we would have with INFINITT PACS, and that has been...

Mar 2022
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Physician

Service and Support

Getting certain things done with INFINITT PACS takes a little time. But the person at our...

Mar 2022
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Physician

Relationship

The only contact we had with INFINITT's executives was at the time of the installation when they...

Mar 2022
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Physician

ROI / Cost (care and feeding)

The system we had before INFINITT PACS had a reading station, and we didn't even have a reporting...

Mar 2022
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Manager

Functionality and Upgrades

For the most part, our radiologists are happy with how the program works. We can work through small...

Mar 2022
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Manager

Functionality and Upgrades

The product has a few issues. We ran into problems with some things not loading correctly when the...

Mar 2022
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Manager

Implementation and Training

The vendor was supposed to do a training for INFINITT PACS, but that training never happened. We...

Mar 2022
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Manager

Functionality and Upgrades

We like the functionality and ease of use of INFINITT PACS. The system is user friendly and well...

Feb 2022
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Director

Future Outlook

INFINITT PACS is part of our long-term plans because our overall goal is to move everything to the...

Feb 2022
||
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Director

ROI / Cost (care and feeding)

We have a contract that we work out with INFINITT ahead of time, so the fees are all built in, and...

Feb 2022
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Director

Functionality and Upgrades

INFINITT could improve their responsiveness. It takes a long time for them to build interfaces; that...

Feb 2022
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Director

Relationship

One of our biggest concerns is that INFINITT doesn't notify us about upgrades. We have continually...

Feb 2022
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Director

Functionality and Upgrades

INFINITT has been struggling with the same things that other vendors have, such as mobile...

Feb 2022
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Director

Sales and Contracting

I would love for a representative to be in contact with me quarterly. That would be fantastic so...

Feb 2022
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Director

ROI / Cost (care and feeding)

I get a little frustrated when the vendor charges us even if the charge isn't very big. Sometimes,...

Feb 2022
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Director

Relationship

INFINITT has to understand our environment to integrate their system well. If they understood the...

Feb 2022
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Director

Functionality and Upgrades

INFINITT’s cloud-based PACS is unmatched in terms of the speed and delivery of images. The system...

Feb 2022
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Director

Service and Support

At times, it is difficult to complete the cycle for an issue and get it resolved through the...

Feb 2022
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Director

Service and Support

Critical situations rarely occur, but INFINITT responds well to those. We can get all the way to the...

Feb 2022
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Director

Functionality and Upgrades

I am trying to set us up with a solution that will last well into the future. Since capital dollars...

Jan 2022
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Director

ROI / Cost (care and feeding)

My struggles with INFINITT have been on the service end. INFINITT has a lengthy turnaround time on...

Jan 2022
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Manager

Service and Support

INFINITT’s support team for the PACS is not great at solving some of our issues. Sometimes they...

Jan 2022
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Manager

Functionality and Upgrades

INFINITT’s training could be better. We find a lot of information ourselves. I don’t think any...

Jan 2022
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Manager

Relationship

We have different levels of involvement from INFINITT. We have to do a lot of prompting. They don't...

Jan 2022
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Manager

Relationship

INFINITT PACS is one step below the vendor’s cardiology suite. I do think that INFINITT has plans...

Jan 2022
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Manager

Service and Support

If I were in the room with the vendor executives, I would ask them to improve their service. The...

Jan 2022
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Manager

Functionality and Upgrades

The vendor is not organized when they do their upgrades. A few years ago when we were upgrading to...

Jan 2022
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Director

Interfacing and Integration

INFINITT currently has a great product. We monitor other offerings, and they are a strong contender....

Jan 2022
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Director

Service and Support

INFINITT is a smaller company relative to some of the other large vendors in the US, so they have...

Jan 2022
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Director

Future Outlook

There were times when we had trouble getting a good turnaround on support issues with INFINITT. They...

Jan 2022
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Director

Future Outlook

INFINITT has some products on the horizon. Their product has not been released yet, and I am not...

Jan 2022
||
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Director

Relationship

INFINITT really focused on the things we wanted them to address, and they were successful in quite a...

Jan 2022
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