INFINITT PACS Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship
INFINITT has tried to resolve our issues. INFINITT's executives got involved when we raised a flag...
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Loyalty
We are moving away from INFINITT's system. We have a lot of issues with INFINITT's updates and...
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Relationship
INFINITT is very good. We are very happy with them. They were very collaborative, and they put a lot...
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Relationship
The vendor's support is pretty good. I never really talk to the vendor's people on the phone. We...
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Loyalty
When we first purchased INFINITT PACS, it was a huge step up in terms of usability performance...
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Relationship, Product
We are pretty happy with the system's stability. In the past, we had a bit of a challenge with that...
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Loyalty, Relationship
We don't have immediate plans to migrate to a new system, despite many new products that are...
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Product
INFINITT has always been able to adjust to our needs. Ideally, we would like more upgrades in terms...
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Operations, Product
Converting INFINITT PACS to the cloud has gone pretty smoothly for the most part. We haven't really...
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Product
INFINITT PACS is a fairly reliable product. We have been using it for a long time, and it doesn’t...
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Relationship
Some simple things error out, like when we send a study to another facility. Also, things are better...
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Product
INFINITT PACS is very user-friendly. What makes it user-friendly is just the ability to send and...
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Operations, Product
There have been some hiccups at times with upgrades, but INFINITT’s upgrades mostly go smoothly. At...
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Relationship
INFINITT is mostly able to interface with just about everybody, and they have done pretty well. We...
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Product, Value
I would definitely buy INFINITT PACS again. It is very intuitive. INFINITT is great. They do what...
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Product
INFINITT PACS is very robust. It is a pretty good system, and it is very straightforward. I like it...
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Product
The product is simple for our technicians and front-desk people, but it is a little more complicated...
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Relationship
Once the vendor gets involved, they are really good at being proactive. When they are working, they...
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Relationship, Value
We aren't charged for support when it comes to how tough a problem is, but if the vendor says that...
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Product
I would recommend the product for a small company that doesn't have any modalities, but I wouldn't...
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Product
I don't know why the system's hanging protocols are so complicated. Using the system is almost like...
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Product
I work a lot with our technicians, and we have standardized what images need to be sent where. My...
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Relationship
My experience with the vendor's tech support has been great. It used to be perfect, but I would give...
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Loyalty, Relationship, Product
INFINITT has a lot of stuff on the forefront. We have had a lot of development requests that the...
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Product, Value
INFINITT PACS is a good product, but it wasn’t set up for teleradiology originally, so there has...
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Operations
We do teleradiology, so we interface with all our hospitals, and INFINITT's implementation team for...
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Relationship, Operations
INFINITT’s daytime support is pretty good, and their implementation team's support is very good, but...
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Relationship
We have had several things come up that INFINITT hasn't told us are happening until after the fact....
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Relationship
INFINITT PACS is very user-friendly, but mainly why I give INFINITT a high score is that anytime I...
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Operations
With training, INFINITT has some good application people with radiology backgrounds, so that makes...
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Relationship
My biggest frustration with INFINITT is support. When we have issues, it takes a very long time for...
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Relationship
INFINITT is extremely responsive if we are looking to upgrade things or explore new services. The...
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Product
We have been in the cloud with INFINITT for quite some time. We are a large volume site, and we also...
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Relationship
INFINITT's support team is excellent, and their team members are always quick to help us. They know...
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Relationship
INFINITT's president is great to work with. They follow up with us and see how we are doing from...
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Product
We feel like INFINITT does well with developing new technologies and staying up-to-date. The vendor...
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Relationship, Product
INFINITT has a focus on security. They even store images for the NFL. We appreciate INFINITT's focus...
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Relationship
INFINITT comes out to visit us from time to time as more of a wellness check. They do those visits...
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Relationship
INFINITT is great, and their support is outstanding. Whenever I have an issue, the vendor's support...
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Relationship
INFINITT has shown the ability to lead the project properly and quickly troubleshoot and fix errors.
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Relationship
We have a good reputation with INFINITT. The system is easy to use, and the techs and radiologists...
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Loyalty, Relationship, Product
From the tech side of things, everything is great, and I can’t think of anything to improve there....
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Relationship
INFINITT is excellent to work with. I put in tickets about the system all the time, and the vendor's...
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Loyalty, Operations, Product
Nothing comes to mind about what INFINITT could improve. We did an upgrade a while ago that went...
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Culture, Value
I don't know what we paid for INFINITT PACS, but from my perspective, we are certainly receiving our...
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Product
INFINITT PACS is intuitive and fairly easy to use. That comes with a huge quantifier that I am only...
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Relationship
If the management from INFINITT were more involved, that would be awesome because sometimes we don't...
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Relationship
I like the knowledge of the technicians and engineers at INFINITT. I like that if there is a...
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Product
Hands down, INFINITT is the best PACS vendor I have dealt with in my many years in imaging. INFINITT...
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Culture, Relationship
INFINITT always says yes to things we ask them, and we really like that. They have never told us no...
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Culture, Value
INFINITT definitely doesn't avoid charging for every little thing. For example, integrating our fax...
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Operations
We went through a recent upgrade of INFINITT PACS, and there is so much that we can't really foresee...
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Operations
Any training that we try to get from INFINITT has a cost. I received one formal training several...
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Operations
Some components of INFINITT PACS could work a little more smoothly. Parts of it seem a little...
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Relationship, Product
A common issue that we run into with INFINITT PACS is that we constantly run out of storage space on...
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Value
If someone were considering INFINITT PACS, I would give them a spiel. Based on other PACS solutions...
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Culture, Relationship
There are definitely some things that we have been promised that haven't been delivered, but more...
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Relationship
INFINITT's support is pretty good. The quality really comes down to the techs that I get assigned to...
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Loyalty, Product
Our studies have increased rapidly with INFINITT PACS because there is a shortage of radiologists,...
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Relationship
I have already recommended the system to all of my peers in the facilities we work with. I would...
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Loyalty, Relationship
The main reason for choosing INFINITT PACS over other PACS solutions is that I like INFINITT’s...
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Culture, Relationship, Value
INFINITT absolutely keeps all their promises. They overdeliver. They do services for us that they...
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Operations
What the vendor did well in terms of implementation was troubleshooting and being responsive....
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Operations
The vendor's training was good, but their update was definitely more robust. I think I have had...
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Operations, Product
We were using a local PACS to send things. The INFINITT PACS upgrade was supposed to make INFINITT...
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Product
We got an upgrade, and the vendor did several things to help and accommodate us. With the new...
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Operations
I haven't run into anything in the product that the product implementation team hasn't been able to...
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Relationship, Operations
We got INFINITT’s most current platform, and the upgrade was very good. It was seamless, and the...
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Product
We are doing well with INFINITT, and I like them. Their system is not the best compared to other...
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Product
For any modality or other remote system, like an EMR, that connects to INFINITT PACS, the vendor is...
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Relationship
INFINITT lets us know when there is an issue. We get top-notch support. We have a number to call,...
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Culture, Product, Value
I like how INFINITT PACS is a soup-to-nuts product. It works well at a very high level with each...
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Relationship
INFINITT could make the solution more user-friendly by having more explanations for the tools that...
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Relationship, Product
Recently, the support has not been really great. The quality really depends on the engineer we get,...
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Operations
I think the training from INFINITT was good. I feel like the materials that they gave us for the...
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Loyalty, Relationship
We are still in the stage of transitioning and working out all the kinks. There is a lot of stuff we...
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Operations
We were very keen to upgrade INFINITT PACS to see the latest INFINITT had to offer. The upgrade was...
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Operations
INFINITT’s staff was very responsive during the implementation. The staff is excellent.
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Product
INFINITT PACS has a RIS-driven workflow. I like that. When an organization has three different...
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Operations
INFINITT brought us on-site for training and had classrooms for us. It is just a matter of resources...
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Loyalty, Product
Our radiology area is expanding to off-site remote readers. There are a couple of companies that do...
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Relationship
I can get INFINITT on the phone in two seconds and get a ticket open. I feel like all of INFINITT...
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Value
INFINITT PACS is pretty solid. It never holds us back from caring for a patient. Sometimes, we will...
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Relationship, Operations
We had a difficult integration for INFINITT PACS. I don't think that a lot of vendors would have...
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Culture
INFINITT PACS works as advertised. We had to work out some things on our end, though, like our...
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Relationship, Operations, Product
I have been through a lot of upgrades, and they are never as smooth as we want them to be. Compared...
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Relationship, Product
I like INFINITT PACS. I have no issues with it, and INFINITT does a great job.
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Relationship
INFINITT doesn't really reach out too often for things. We reach out to them when we have an issue.
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Relationship, Product
I'm familiar with both INFINITT and Sectra, and it seems as though someone from Sectra resigned and...
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Loyalty, Operations
Our health system has a few different PACS vendors, and our board is going to decide which PACS...
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Relationship
One thing I like about INFINITT is their tech support. As soon as I create a ticket, it doesn't take...
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Culture, Value
Once we bought the package from INFINITT, everything was included. We have access to the solution...
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Relationship, Operations
With a different vendor, if we needed help with our servers, the vendor's support could just log in...
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Operations
The vendor provides training videos; they record and send every training session that they have...
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Relationship
The vendor does great with integration. They have an HL7 expert, and the way that person works is...
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Product
INFINITT's product is pretty stable and pretty reliable. The interface is probably a little bit more...
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Product
The vendor offers all the capabilities we need, and we use them.
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Relationship
On a routine basis, we get a call from our client success person. That person asks us how everything...
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Relationship, Value
We have a different vendor that charges different rates for regular tech support versus after-hours...
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Relationship, Operations
The vendor has helped me with different projects. The project manager was extremely helpful. They...
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Loyalty
I recommended INFINITT to my friend. Now that they are transitioning to INFINITT, I told my friend...
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Relationship
We found ourselves in a tough situation with our RIS. INFINITT was understanding. Instead of taking...
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Product
The vendor has implemented other enhancements that have fit some of our workflow needs, but that...
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Loyalty, Product
We don't have a good deal with INFINITT. We still lack some functionality that was present in the...
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Product
Our radiologists really want to use the conference feature, but INFINITT said that it is half baked,...
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Relationship
Ultimately, it takes INFINITT too long to do just about anything. We have had support tickets that...
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Relationship, Operations
INFINITT really doesn't reach out to us unless they are trying to get us on board with something new...
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Product
I have been utilizing INFINITT PACS for years now. The previous PACS viewer that INFINITT had was...
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Relationship
We usually find and report the problems in INFINITT PACS. We are very active with the system, so...
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Operations, Product
INFINITT is really great at doing our upgrades and keeping us on the newest versions. They let us...
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Operations, Product
Upgrades take a little long to coordinate and get going, so we have spent a few months trying to get...
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Operations
I would like little videos of how to do things. I had a question about something, and INFINITT sent...
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Relationship
INFINITT is really good with support. We have requested certain little things, and INFINITT has...
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Product
INFINITT PACS meets our needs. There is nothing too fancy that we have to do, so it is just a good,...
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Culture
INFINITT keeps all of their promises. There was a bit of confusion when we purchased the system, but...
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Product
INFINITT could do some small workflow optimizations to get a top rating for their system's ease of...
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Operations
INFINITT PACS is a product that seems to be a good fit for an organization of our size. INFINITT was...
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Loyalty, Value
INFINITT PACS was our favorite product from a demonstration standpoint, and it actually ended up...
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Loyalty
We looked at a few products. Our choice to go with INFINITT PACS was pretty strong after we looked...
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Loyalty, Value
For me to consider buying INFINITT PACS again, INFINITT would have to do some more to their...
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Value
INFINITT used to avoid charging for everything but not anymore.
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Operations, Product
We are coordinating with INFINITT to have a smooth transition into the new system. The service has...
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