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INFINITT PACS Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship, Product

I'm familiar with both INFINITT and Sectra, and it seems as though someone from Sectra resigned and...

Nov 2024
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(0)
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Manager

Loyalty, Operations

Our health system has a few different PACS vendors, and our board is going to decide which PACS...

Nov 2024
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Manager

Relationship

One thing I like about INFINITT is their tech support. As soon as I create a ticket, it doesn't take...

Nov 2024
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Manager

Culture, Value

Once we bought the package from INFINITT, everything was included. We have access to the solution...

Nov 2024
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Manager

Relationship, Operations

With a different vendor, if we needed help with our servers, the vendor's support could just log in...

Nov 2024
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Manager

Operations

The vendor provides training videos; they record and send every training session that they have...

Nov 2024
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Manager

Relationship

The vendor does great with integration. They have an HL7 expert, and the way that person works is...

Nov 2024
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Manager

Product

INFINITT's product is pretty stable and pretty reliable. The interface is probably a little bit more...

Nov 2024
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Manager

Product

The vendor offers all the capabilities we need, and we use them.

Nov 2024
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Manager

Relationship

On a routine basis, we get a call from our client success person. That person asks us how everything...

Nov 2024
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Manager

Relationship, Value

We have a different vendor that charges different rates for regular tech support versus after-hours...

Nov 2024
||
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Manager

Relationship, Operations

The vendor has helped me with different projects. The project manager was extremely helpful. They...

Nov 2024
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Manager

Loyalty

I recommended INFINITT to my friend. Now that they are transitioning to INFINITT, I told my friend...

Nov 2024
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Manager

Relationship

We found ourselves in a tough situation with our RIS. INFINITT was understanding. Instead of taking...

Nov 2024
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Manager

Product

The vendor has implemented other enhancements that have fit some of our workflow needs, but that...

Nov 2024
||
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Manager

Loyalty, Product

We don't have a good deal with INFINITT. We still lack some functionality that was present in the...

Nov 2024
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Manager

Product

Our radiologists really want to use the conference feature, but INFINITT said that it is half baked,...

Nov 2024
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Manager

Relationship

Ultimately, it takes INFINITT too long to do just about anything. We have had support tickets that...

Nov 2024
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Manager

Relationship, Operations

INFINITT really doesn't reach out to us unless they are trying to get us on board with something new...

Nov 2024
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Manager

Product

I have been utilizing INFINITT PACS for years now. The previous PACS viewer that INFINITT had was...

Nov 2024
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Manager

Relationship

We usually find and report the problems in INFINITT PACS. We are very active with the system, so...

Nov 2024
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Manager

Operations, Product

INFINITT is really great at doing our upgrades and keeping us on the newest versions. They let us...

Nov 2024
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Director

Operations, Product

Upgrades take a little long to coordinate and get going, so we have spent a few months trying to get...

Nov 2024
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Director

Operations

I would like little videos of how to do things. I had a question about something, and INFINITT sent...

Nov 2024
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Director

Relationship

INFINITT is really good with support. We have requested certain little things, and INFINITT has...

Nov 2024
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Director

Product

INFINITT PACS meets our needs. There is nothing too fancy that we have to do, so it is just a good,...

Nov 2024
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VP/Other Executive

Culture

INFINITT keeps all of their promises. There was a bit of confusion when we purchased the system, but...

Nov 2024
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VP/Other Executive

Product

INFINITT could do some small workflow optimizations to get a top rating for their system's ease of...

Nov 2024
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VP/Other Executive

Operations

INFINITT PACS is a product that seems to be a good fit for an organization of our size. INFINITT was...

Nov 2024
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VP/Other Executive

Loyalty, Value

INFINITT PACS was our favorite product from a demonstration standpoint, and it actually ended up...

Nov 2024
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VP/Other Executive

Loyalty

We looked at a few products. Our choice to go with INFINITT PACS was pretty strong after we looked...

Nov 2024
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Director

Loyalty, Value

For me to consider buying INFINITT PACS again, INFINITT would have to do some more to their...

Jul 2024
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Director

Value

INFINITT used to avoid charging for everything but not anymore.

Jul 2024
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Director

Operations, Product

We are coordinating with INFINITT to have a smooth transition into the new system. The service has...

Jul 2024
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Manager

Relationship

I think it could be very helpful if INFINITT had a communication that identified issues and would...

Jun 2024
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Manager

Product

We have had a recent upgrade for INFINITT PACS, and it fixed a lot of my issues with routing some...

Jun 2024
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Manager

Loyalty

We are adding sites on as they require this application. The sites are all getting INFINITT PACS....

Jun 2024
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Manager

Loyalty, Relationship

I get emails frequently from INFINITT on things that they are doing, new software that is coming...

Jun 2024
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Manager

Relationship

I would like to see more improvement in the tier-one response times. INFINITT could have a faster...

Apr 2024
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(0)
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Manager

Relationship

INFINITT has some really good engineers. I have never had problems with them, but there are some...

Apr 2024
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Manager

Relationship

Because we are a big customer, usually if someone like my director calls and says we have a big...

Apr 2024
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Manager

Product

INFINITT has made really good improvements on the PACS viewer side and the cardiac viewer side. They...

Apr 2024
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Manager

Product

I would like more ease of use on the support side for the administrative piece and easier ways to...

Apr 2024
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(0)
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Manager

Relationship, Product

It does sometimes take a long time for an enhancement to come down if certain providers or...

Apr 2024
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(0)
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Manager

Loyalty, Product

Each facility runs their own PACS server, and then we have a VNA. We back all the data up for a good...

Apr 2024
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Director

Relationship, Product

We are happy with INFINITT for the most part. The area of greatest improvement is their communication....

Apr 2024
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(0)
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Director

Product

INFINITT PACS is a good product; it allows us to meet imaging needs across the organization. I have...

Apr 2024
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(0)
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Manager

Culture, Value

The contract with INFINITT is pretty well maintained, and they don't nickel-and-dime for every...

Apr 2024
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(0)
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Manager

Culture, Product

Everything with INFINITT is on contract, so we can't just purchase the newest versions and software....

Apr 2024
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(0)
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Manager

Relationship, Operations

The training slides that INFINITT sends can be confusing, but they have a good support system. We...

Apr 2024
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(0)
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Manager

Relationship, Value

We have had many customizations throughout the years, and INFINITT has been very helpful without...

Apr 2024
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(0)
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Manager

Relationship

INFINITT is pretty good at delivering new technology. They have newsletters and things, and they are...

Apr 2024
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(0)
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Manager

Relationship, Product

Unfortunately, when we do INFINITT upgrades, we may lose a standard feature we had before. There are...

Apr 2024
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(0)
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Manager

Relationship

INFINITT’s support is pretty good. They have increased their features for remote support and things....

Apr 2024
||
(0)
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Manager

Relationship

INFINITT is proactive. They respond. They have a ticketing system where we can document issues. They...

Apr 2024
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(0)
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Manager

Product, Value

ULite, which is like a separate INFINITT viewer, has been helpful. Our clinicians can view images...

Apr 2024
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(0)
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Manager

Product

I really like the system. There are just a few little minor things that the vendor is having a hard...

Apr 2024
||
(0)
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Manager

Operations

As far as training goes, we usually have calls with the vendor when they do upgrades, and they show...

Apr 2024
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(0)
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Manager

Relationship, Operations, Product

When the vendor does upgrades, the upgrades sometimes cause glitches in the system, and I understand...

Apr 2024
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(0)
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Manager

Relationship

When I reach out to the vendor, they sometimes take a bit longer to get back than I would like, but...

Apr 2024
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(0)
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Director

Operations, Product

When we bring in new users, they just use the product to view images, and it is easy for us to show...

Apr 2024
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(0)
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Manager

Relationship

INFINITT's support seems to have gone down, and the turnaround time on some tickets can be slow....

Apr 2024
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(0)
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Manager

Product, Value

INFINITT's viewer has improved over the years and is faster than the previous version.

Apr 2024
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(0)
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Manager

Relationship, Product

INFINITT PACS is user friendly and easy to work with. I wouldn’t suggest any improvements. I like it...

Feb 2024
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(0)
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VP/Other Executive

Relationship

INFINITT has been a good partner over the years. They continue to do a good job for us and always...

Dec 2023
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(0)
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VP/Other Executive

Relationship

The support team we work with at INFINITT is incredible. The team members are close, and they work...

Dec 2023
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Manager

Product, Value

I would buy INFINITT PACS again. The system is reasonably priced, and the vendor has done a good job...

Dec 2023
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(0)
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Manager

Operations

The vendor's training is fine, but sometimes, the vendor struggles to train people on their hanging...

Dec 2023
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(0)
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Manager

Relationship

INFINITT is trying very hard, but it is hard for them to keep up with integration demands.

Dec 2023
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(0)
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Manager

Relationship

There were many years when INFINITT wasn't proactive at all. They have struggled with proactivity...

Dec 2023
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(0)
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Manager

Relationship

The vendor's tier-one and tier-two support people aren't familiar with our sites, and those people...

Dec 2023
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(0)
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Physician

Product

I'm very happy with the product and its capabiities.

Dec 2023
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