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INFINITT PACS
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
User Commentary
Manager
What I have always appreciated about INFINITT, ever since the go-live, is the agility of the company...
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Manager
INFINITT has always provided a high level of proactive support and has been responsive when we have...
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Manager
We really would like to see INFINITT’s viewer be able to federate across other image repositories....
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Manager
INFINITT does a good job of delivering new technology. I think they have done a good job of...
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VP/Other Executive
There have been a couple of advancements that INFINITT has put into place in the last year. The...
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VP/Other Executive
Often, radiology departments get asked to burn CDs of diagnostic imaging exams for patients to take...
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VP/Other Executive
We have had several hiccups between INFINITT and our facility in terms of getting the training...
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VP/Other Executive
INFINITT PACS has built-in features that help us maintain the records that we have in terms of...
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VP/Other Executive
INFINITT is supporting our integration goals because they are coming out with a vendor neutral archive....
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VP/Other Executive
Things are going extremely well for the most part. We have a really good relationship with the...
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VP/Other Executive
INFINITT PACS is very good. The reasons we continue to like the system today are the same reasons as...
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Manager
INFINITT works very closely with us, so they are very helpful. They are very willing to work with us...
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Manager
INFINITT PACS works well. It has a lot of customization options, so it is flexible. I like the...
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Manager
The radiologists do okay with INFINITT PACS. They work at another facility too that uses a different...
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Manager
I have been very happy with INFINITT’s service and what was sold to us. We have a very good...
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Manager
INFINITT’s product is expensive, but it is expensive everywhere. A PACS is always going to be...
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Manager
The PACS is very user friendly. It is easy to use because it gives us lots of different options on...
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Manager
The one thing I don’t like about the PACS is that the reports are not in a PDF format. We can’t...
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Manager
There are things that INFINITT could have updated me on that we found out about after the fact.
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Manager
I think our satisfaction will go down in the future because INFINITT still has not gotten away from...
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Director
The vendor’s support is adequate, and their engagement is adequate, but they present themselves as a...
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Director
INFINITT PACS doesn’t handle the workflow as well as some of the other PACS. For example, INFINITT...
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Manager
INFINITT pushes for an update saying that it will correct issues, but it doesn’t ever seem to...
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Manager
We are sticking with INFINITT because of their cost. We are even considering having them host us. We...
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CEO/President
We have been with INFINITT for some time now, and we are one of the cloud customers. We went to the...
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CEO/President
The INFINITT team is great, but they have had a lot of growing pains, and things have been bumpy for...
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Manager
INFINITT PACS is a wonderful PACS and is really easy to use. Our IT team feels that the system is...
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Manager
INFINITT PACS integrates really well with our other IT solutions and imaging equipment. We went...
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Manager
The INFINITT team has been going through some growing pains. They seem to be growing too quickly,...
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Manager
We highly recommend having a PACS in the cloud. We are in the cloud for disaster recovery and full...
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VP/Other Executive
I can't say enough positive things about INFINITT and their PACS. We have been a client for some...
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VP/Other Executive
We highly recommend INFINITT, and I actually have told other organizations that they should look...
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VP/Other Executive
I really appreciate INFINITT continuing to work on both the PACS and the RIS together despite a lot...
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Director
INFINITT PACS is fairly easy to use when it comes to doing structured reporting, doing voice...
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Director
INFINITT’s implementation could have been a whole lot better. They left, and things still weren't...
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Director
When we first started working with INFINITT, they didn’t have monthly maintenance fees attached to...
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Manager
INFINITT PACS is the friendliest PACS I have ever used. We all love it here, Our providers all have...
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Manager
They really think about the long-term relationship, and they are really helpful. Before the...
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Manager
We had a couple of upgrades with INFINITT that went pretty well. There were little issues where a...
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Manager
INFINITT doesn't charge us for every little thing. Everything including maintenance and support is...
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Manager
Our last implementation went as well as possible, considering the COVID-19 limitations. There was no...
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Manager
The hands-on support and training that INFINITT provides are good. I like that INFINITT makes us...
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Manager
INFINITT PACS is a very good product. It is incredibly easy to use.
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Manager
We only have issues when there are Wi-Fi issues or telephone line issues, but that has nothing to do...
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Manager
When INFINITT integrates their system with some of our other equipment, they have to put patches in....
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Manager
When we open a ticket with some vendors, they say that the issue isn't their product's fault. Then,...
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Analyst/Coordinator
When we went with INFINITT PACS, it was ideal. We were a smaller company, and the system worked out...
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Analyst/Coordinator
There are things that we are missing these days that I would like to see as far as tools go, and...
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Analyst/Coordinator
As far as INFINITT goes, we may have outgrown their ability to handle our size organization. But at...
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Analyst/Coordinator
At the time we bought the system, the vendor provided training. The system is similar to most PACS...
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Analyst/Coordinator
We have actually had a pretty long ongoing issue that INFINITT has continued to work on. We should...
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Analyst/Coordinator
I have been very happy with the vendor’s responsiveness, especially over the past year. They have...
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Director
Overall, INFINITT PACS works well. Like with any system, we had some implementation issues, but we...
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Manager
Some of the features in INFINITT PACS seem to be outdated. Sometimes, the system is relatively slow....
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Manager
Sometimes, when we put in a request, it takes too long to get a response. I know that COVID-19 has...
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Manager
The overall reason that I gave everything a mediocre score was that there are some changes we would...
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Manager
There is a physician portal, but everything goes into one mailbox. We aren't able to designate a...
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Manager
We want to do a search that keeps timing out. We can go to the radiology worklist and pull in all of...
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Manager
We wanted to upgrade the solution a bit, but that has taken some time. INFINITT PACS is really good,...
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Manager
INFINITT is definitely proactive. I am in constant contact with them. They have monitoring tools...
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Manager
I recommend INFINITT PACS all the time. I like the ease of use and the overall appearance of the...
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VP/Other Executive
I don't even know what INFINITT's promises are anymore. INFINITT doesn't reach out to me to ask how...
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VP/Other Executive
I haven’t been trained. The training happened a while ago.
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VP/Other Executive
INFINITT's support is pretty good. If we had a problem, the executives would fix it.
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VP/Other Executive
In general, INFINITT PACS is a promising product, but the product wasn't ready out of the box, and...
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VP/Other Executive
We are still using the system, but the hospital is due for some sort of upgrade. Things could be...
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VP/Other Executive
The system was not ready out of the box. When we open a box for an iPhone, the phone is ready to go...
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VP/Other Executive
I don't know why the company has never reached out to us and showed us what people are using for...
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VP/Other Executive
The only benefit is that the PACS can span multiple departments because the original conveniences...
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Physician
I like everything about INFINITT PACS. It is an excellent system. We had a lot of server problems in...
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Physician
During COVID-19, we were all working 100% remotely, and INFINITT PACS worked perfectly. We could...
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Manager
The vendor does not charge us for every little thing. Our hospital has had a hard time financially...
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Manager
The vendor has offered superuser training, which has been very helpful for groups and individuals....
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Manager
The system is very user friendly. We have many per diem techs who have their foot in the door of a...
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Manager
The vendor's monthly maintenance is not always consistent. The vendor executives are involved. I can...
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Manager
I like that INFINITT PACS is easy to use. When we go to train new staff, they understand it. There...
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Manager
INFINITT is a good company. If we have any questions or see something that we are interested in,...
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Physician
We are going to stick with INFINITT PACS for sure. The biggest thing is that it is easy to use and...
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Physician
I don’t know whether we have ever had an interruption where the system hasn't been available, and...
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Physician
Seeing INFINITT PACS in action and reaching out to other users who used it to see how they reacted...
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Physician
There is a fixed rate for a minimum with INFINITT PACS, and once we exceed the minimum of cases per...
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Manager
I have used other PACS solutions before that I prefer. It might be that I just knew those systems...
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Manager
INFINITT’s support is pretty good. I have worked with different companies who have awesome support...
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Manager
Sometimes INFINITT is great at being proactive. They work on an issue and really push to get it...
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Manager
INFINITT PACS runs really well. We have had hardly any downtime at all. Any time there has been...
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Manager
INFINITT has built-in dictation software that seems to work really well. The voice recognition...
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Physician
INFINITT definitely doesn't get the highest score for training, but they also don't get the lowest...
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Physician
The vendor's upgrades are always very slow. When we have to ask for something, INFINITT doesn't do...
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Physician
The system is pretty easy to use. The clinicians love it. I recommend the system all the time, but I...
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Physician
The support is a whole lot better now. Our experience depends on who we get. Sometimes we get...
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Physician
I think that the system is part of our long-term plans. We are really happy with it. We had a lot of...
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Physician
I would buy the system again, but I would negotiate some things with the vendor. I would ask about...
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Physician
I am not involved with the vendor's charges. I got the contract going, and every year, the...
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Manager
I like INFINITT PACS. It is nice how everything is integrated. It flows well. We probably have about...
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Manager
There are a few things we get charged for here and there, but those are mostly interface things. For...
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Manager
The implementation was really good, but we haven’t done much training with INFINITT. The training...
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Director
I am not aware of any recent issues, but over the years, we have had some service delays. We are...
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Director
We have had multiple charges in an à la carte situation for things that we have needed. When we were...
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Director
We did an upgrade and purchased a new piece of functionality, and INFINITT did some initial...
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Director
INFINITT PACS is really friendly to end users. It is not overly complicated, and it doesn’t require...
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Director
My radiologists are comfortable with the workflow in INFINITT PACS, but they are not really exposed...
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Manager
INFINITT PACS is not complicated to use at all. But if we do have any issues, INFINITT always fixes...
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Manager
The only thing I wish I could see in INFINITT PACS is a list of critical values. That way, I...
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Manager
The product works for our needs and does the things we need it to do. I really don't have anything...
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Manager
When the vendor comes out with the new product, I would like to just be aware. I don’t know whether...
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Manager
I can contact the person I work with on the phone or through email. That person knows us like the...
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Manager
I would tell others that the system is very adaptable and that they can tailor it to their...
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Manager
I do feel that we are getting a good bang for our buck. For what we bought and how we use it, the...
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Manager
We couldn't do certain reporting until we kind of jerry-rigged the system to where we initiate an ER...
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Manager
I like the interfaces between INFINITT PACS and our EMR. We create our reports in INFINITT PACS, and...
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Manager
The beauty of INFINITT was that they can tailor the system and not just give it to us out of the...
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Manager
There is nothing that we are missing, that people are asking for, or that the vendor doesn't have. I...
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Manager
We did a go-live during COVID-19, and the vendor provided remote support. They couldn't come...
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Director
INFINITT has been easy to work with, and we are able to access the system from anywhere. We are...
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Director
Our radiologists like using INFINITT PACS because it is easy to use and intuitive. They also like...
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Director
INFINITT PACS is a solid product, and the price that we pay is fair. When we looked at other...
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Director
INFINITT PACS is stable; we don't have downtime. When we do run into an issue, we get in touch with...
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Director
The radiologists like INFINITT PACS because it is straightforward and easy to use. When we need to...
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VP/Other Executive
INFINITT has always been a really good partner. They are a smaller team, and that allows them to be...
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VP/Other Executive
The support team is good, and they know us by name. We work with the same people, and that is nice...
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Director
I would like to stay with INFINITT PACS, but our corporate office is looking at a single PACS...
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Director
INFINITT has classes whenever we reach out and want to set somebody up for training. INFINITT...
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Manager
I would like to be able to arrange images in the order that I want in INFINITT PACS. I cannot...
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Director
Nothing really changed with the vendor during the COVID-19 crisis in terms of how they were...
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Director
The system is pretty good and seems to meet our needs. There are features in the updates that would...
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Director
I like the product very much, and it works well. We have been using the vendor for a while. I think...
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Director
The vendor does have a lite version of the system, so anyone who wants to view our images externally...
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Director
We did a recent upgrade, and it was a very high-quality upgrade. We have one or two outstanding...
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Director
INFINITT has taken a very hands-off approach in terms of driving the adoption of enterprise imaging...
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Director
I was pleasantly surprised by the vendor; they have been a pleasure to work with in terms of asking...
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Manager
I like INFINITT’s products. There are a lot of pros and cons. We can make a lot of modifications....
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Manager
I used to put a lot of blame on INFINITT, but I found out that some issues are more network related....
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Manager
If the decision were up to me, I would purchase the system again. We staff multiple sites. It was...
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Manager
The lead project person dropped the ball on our last upgrade, but the issue was corrected the same...
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Physician
Whenever we need the vendor, we can reach them. They know exactly what is going on. If there are...
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Physician
I am an extremely busy radiologist, and I have dealt with many different PACS. When we purchased...
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Physician
We had one physician who started and had some complaints. After I talked to that person, he or she...
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Physician
The system can integrate with many things very well. We feel so spoiled with INFINITT PACS and can’t...
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Manager
The vendor used to do on-site training, and COVID-19 changed things. A lot of things used to be at...
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Manager
Sometimes, the vendor introduces new functionality, and I don't know about it. The vendor doesn't...
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Manager
We have received our money’s worth, and a lot of that is due to the results software. The new...
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Physician
Every time there is an upgrade, the vendor doesn’t charge us, and I love that. They always keep us...
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Physician
We have the capability to add speech recognition, and most of my partners like to use it. I am the...
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Manager
INFINITT is great at delivering new technology. If we ask for something, INFINITT gets it done. We...
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Manager
The service is very proactive. INFINITT reaches out to us quite a lot to ask how things are going...
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Manager
I would tell others that they should go with INFINITT PACS if they want to have something that...
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Manager
Anytime INFINITT does an update, they call us to find out what time is best for us and when we will...
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VP/Other Executive
INFINITT is very good about looking at how radiologists work in their sphere and coming up with...
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VP/Other Executive
My overall satisfaction with INFINITT is that I am happy today, and I would do it all over again....
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VP/Other Executive
There are times that we feel INFINITT is a little slow in coming to us with something like a change...
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Manager
The upgrades are not done remotely. INFINITT sends people on-site, and they do everything. They...
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VP/Other Executive
INFINITT is keeping all of their promises. They are definitely part of our long-term plans because...
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VP/Other Executive
INFINITT does not charge us for every little thing. We were looking at all the big vendors in the...
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VP/Other Executive
INFINITT has been very good at delivering new technology that meets our needs. They have also been...
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