INFINITT PACS Commentary
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Subject Expert
Monique Rasband
SRU Manager
KLAS SRU Manager - Monique Rasband
 
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User Commentary

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Manager

Relationship

I would like to see more improvement in the tier-one response times. INFINITT could have a faster...

Apr 2024
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Manager

Relationship

INFINITT has some really good engineers. I have never had problems with them, but there are some...

Apr 2024
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Manager

Relationship

Because we are a big customer, usually if someone like my director calls and says we have a big...

Apr 2024
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Manager

Product

INFINITT has made really good improvements on the PACS viewer side and the cardiac viewer side. They...

Apr 2024
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Manager

Product

I would like more ease of use on the support side for the administrative piece and easier ways to...

Apr 2024
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Manager

Relationship, Product

It does sometimes take a long time for an enhancement to come down if certain providers or...

Apr 2024
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Manager

Loyalty, Product

Each facility runs their own PACS server, and then we have a VNA. We back all the data up for a good...

Apr 2024
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Director

Relationship, Product

We are happy with INFINITT for the most part. The area of greatest improvement is their communication....

Apr 2024
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Director

Product

INFINITT PACS is a good product; it allows us to meet imaging needs across the organization. I have...

Apr 2024
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Manager

Culture, Value

The contract with INFINITT is pretty well maintained, and they don't nickel-and-dime for every...

Apr 2024
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Manager

Culture, Product

Everything with INFINITT is on contract, so we can't just purchase the newest versions and software....

Apr 2024
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Manager

Relationship, Operations

The training slides that INFINITT sends can be confusing, but they have a good support system. We...

Apr 2024
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Manager

Relationship, Value

We have had many customizations throughout the years, and INFINITT has been very helpful without...

Apr 2024
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Manager

Relationship

INFINITT is pretty good at delivering new technology. They have newsletters and things, and they are...

Apr 2024
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Manager

Relationship, Product

Unfortunately, when we do INFINITT upgrades, we may lose a standard feature we had before. There are...

Apr 2024
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Manager

Relationship

INFINITT’s support is pretty good. They have increased their features for remote support and things....

Apr 2024
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Manager

Relationship

INFINITT is proactive. They respond. They have a ticketing system where we can document issues. They...

Apr 2024
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Manager

Product, Value

ULite, which is like a separate INFINITT viewer, has been helpful. Our clinicians can view images...

Apr 2024
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Manager

Product

I really like the system. There are just a few little minor things that the vendor is having a hard...

Apr 2024
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Manager

Operations

As far as training goes, we usually have calls with the vendor when they do upgrades, and they show...

Apr 2024
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Manager

Relationship, Operations, Product

When the vendor does upgrades, the upgrades sometimes cause glitches in the system, and I understand...

Apr 2024
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Manager

Relationship

When I reach out to the vendor, they sometimes take a bit longer to get back than I would like, but...

Apr 2024
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Director

Operations, Product

When we bring in new users, they just use the product to view images, and it is easy for us to show...

Apr 2024
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Manager

Relationship

INFINITT's support seems to have gone down, and the turnaround time on some tickets can be slow....

Apr 2024
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Manager

Product, Value

INFINITT's viewer has improved over the years and is faster than the previous version.

Apr 2024
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Manager

Relationship, Product

INFINITT PACS is user friendly and easy to work with. I wouldn’t suggest any improvements. I like it...

Feb 2024
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VP/Other Executive

Relationship

INFINITT has been a good partner over the years. They continue to do a good job for us and always...

Dec 2023
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VP/Other Executive

Relationship

The support team we work with at INFINITT is incredible. The team members are close, and they work...

Dec 2023
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Manager

Product, Value

I would buy INFINITT PACS again. The system is reasonably priced, and the vendor has done a good job...

Dec 2023
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Manager

Operations

The vendor's training is fine, but sometimes, the vendor struggles to train people on their hanging...

Dec 2023
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Manager

Relationship

INFINITT is trying very hard, but it is hard for them to keep up with integration demands.

Dec 2023
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Manager

Relationship

There were many years when INFINITT wasn't proactive at all. They have struggled with proactivity...

Dec 2023
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Manager

Relationship

The vendor's tier-one and tier-two support people aren't familiar with our sites, and those people...

Dec 2023
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Physician

Product

I'm very happy with the product and its capabiities.

Dec 2023
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Manager

Relationship, Product

There has been no real change with INFINITT PACS. There haven’t been any major issues, which is...

Dec 2023
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Manager

Product

I would tell others looking at INFINITT PACS that it is relatively moldable; multiple different...

Dec 2023
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Manager

Operations

INFINITT’s training is the one thing that has never been all that great. There have been a couple of...

Dec 2023
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VP/Other Executive

Loyalty

Things are going well with INFINITT PACS. We have replaced all of our other PACS products with...

Dec 2023
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VP/Other Executive

Loyalty, Product

INFINITT PACS has really improved the efficiency of all of our departments since we put it in. We...

Dec 2023
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CIO

Relationship, Product

INFINITT is helping us adapt the user interfaces with the feedback we provide. We are very happy...

Dec 2023
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CIO

Relationship

The vendor’s service and support structure has been maturing. It has improved, but INFINITT is still...

Dec 2023
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CIO

Relationship, Product

I would like to see INFINITT incorporate a higher-functioning teleradiology service into their...

Dec 2023
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CIO

Relationship

We have a direct relationship with INFINITT’s leadership team. We have regular meetings with them,...

Dec 2023
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Manager

Relationship

INFINITT PACS works well for our system. It is more the service that we are having an issue with. We...

Dec 2023
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Manager

Relationship

There are a couple of members of INFINITT’s support team who are wonderful. If we come to an issue,...

Dec 2023
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Director

Operations, Product

INFINITT PACS is very user friendly for technology users. Technologists are able to correct their...

Oct 2023
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Director

Relationship

When we upgraded to the cloud, we experienced a plethora of issues that took an extremely long time...

Oct 2023
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Director

Relationship

INFINITT was very neglectful of our issues in the beginning, but they have come a long way to remedy...

Oct 2023
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Director

Loyalty, Relationship

INFINITT is not a part of our long-term plans. Once tickets for issues are submitted, INFINITT takes...

Sep 2023
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Director

Relationship

INFINITT made some changes on the support team that seem to be a good thing. However, we haven't had...

Sep 2023
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Manager

Relationship

INFINITT deserves high marks for support because of their responsiveness. The vendor has portals...

Jul 2023
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Manager

Relationship

We have a rolling call with INFINITT. We have a direct line to call for things like training. We...

Jul 2023
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Manager

Loyalty, Relationship

INFINITT has been very attentive. When we have had issues, they have assisted. Even for...

Jul 2023
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