All Categories chevron icon Imaging Systems chevron icon Imaging Software chevron icon PACS

INFINITT PACS Commentary
Filtered view: All

Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
View Product Scores
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Imaging in the Cloud 2024: Which Vendors Are Perceived as Ready for the Cloud?
Imaging in the Cloud 2024:
Which Vendors Are Perceived as Ready for the Cloud?
June 2024
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
CEO/President

Loyalty, Product

Our studies have increased rapidly with INFINITT PACS because there is a shortage of radiologists,...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

I have already recommended the system to all of my peers in the facilities we work with. I would...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Relationship

The main reason for choosing INFINITT PACS over other PACS solutions is that I like INFINITT’s...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Relationship, Value

INFINITT absolutely keeps all their promises. They overdeliver. They do services for us that they...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

What the vendor did well in terms of implementation was troubleshooting and being responsive....

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor's training was good, but their update was definitely more robust. I think I have had...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We were using a local PACS to send things. The INFINITT PACS upgrade was supposed to make INFINITT...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We got an upgrade, and the vendor did several things to help and accommodate us. With the new...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I haven't run into anything in the product that the product implementation team hasn't been able to...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We got INFINITT’s most current platform, and the upgrade was very good. It was seamless, and the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We are doing well with INFINITT, and I like them. Their system is not the best compared to other...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

For any modality or other remote system, like an EMR, that connects to INFINITT PACS, the vendor is...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I wish that INFINITT weren't so reactive and that they would let us know about problems the system...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I'm familiar with INFINITT PACS, and it seems pretty easy to use. It has a good UI, and INFINITT...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

INFINITT PACS has a nice emergency-room note system and a nice tech note system. Both are easy for...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

INFINITT lets us know when there is an issue. We get top-notch support. We have a number to call,...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product, Value

I like how INFINITT PACS is a soup-to-nuts product. It works well at a very high level with each...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

INFINITT could make the solution more user-friendly by having more explanations for the tools that...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Recently, the support has not been really great. The quality really depends on the engineer we get,...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I think the training from INFINITT was good. I feel like the materials that they gave us for the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We are still in the stage of transitioning and working out all the kinks. There is a lot of stuff we...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We were very keen to upgrade INFINITT PACS to see the latest INFINITT had to offer. The upgrade was...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

INFINITT’s staff was very responsive during the implementation. The staff is excellent.

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

INFINITT PACS has a RIS-driven workflow. I like that. When an organization has three different...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

INFINITT brought us on-site for training and had classrooms for us. It is just a matter of resources...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Our radiology area is expanding to off-site remote readers. There are a couple of companies that do...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I can get INFINITT on the phone in two seconds and get a ticket open. I feel like all of INFINITT...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

INFINITT PACS is pretty solid. It never holds us back from caring for a patient. Sometimes, we will...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

We had a difficult integration for INFINITT PACS. I don't think that a lot of vendors would have...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

INFINITT PACS works as advertised. We had to work out some things on our end, though, like our...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations, Product

I have been through a lot of upgrades, and they are never as smooth as we want them to be. Compared...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

I like INFINITT PACS. I have no issues with it, and INFINITT does a great job.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

INFINITT doesn't really reach out too often for things. We reach out to them when we have an issue.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

I'm familiar with both INFINITT and Sectra, and it seems as though someone from Sectra resigned and...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations

Our health system has a few different PACS vendors, and our board is going to decide which PACS...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

One thing I like about INFINITT is their tech support. As soon as I create a ticket, it doesn't take...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Once we bought the package from INFINITT, everything was included. We have access to the solution...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

With a different vendor, if we needed help with our servers, the vendor's support could just log in...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor provides training videos; they record and send every training session that they have...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor does great with integration. They have an HL7 expert, and the way that person works is...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

INFINITT's product is pretty stable and pretty reliable. The interface is probably a little bit more...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The vendor offers all the capabilities we need, and we use them.

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

On a routine basis, we get a call from our client success person. That person asks us how everything...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

We have a different vendor that charges different rates for regular tech support versus after-hours...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

The vendor has helped me with different projects. The project manager was extremely helpful. They...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I recommended INFINITT to my friend. Now that they are transitioning to INFINITT, I told my friend...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We found ourselves in a tough situation with our RIS. INFINITT was understanding. Instead of taking...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The vendor has implemented other enhancements that have fit some of our workflow needs, but that...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We don't have a good deal with INFINITT. We still lack some functionality that was present in the...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Our radiologists really want to use the conference feature, but INFINITT said that it is half baked,...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Ultimately, it takes INFINITT too long to do just about anything. We have had support tickets that...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

INFINITT really doesn't reach out to us unless they are trying to get us on board with something new...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I have been utilizing INFINITT PACS for years now. The previous PACS viewer that INFINITT had was...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We usually find and report the problems in INFINITT PACS. We are very active with the system, so...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

INFINITT is really great at doing our upgrades and keeping us on the newest versions. They let us...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Upgrades take a little long to coordinate and get going, so we have spent a few months trying to get...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I would like little videos of how to do things. I had a question about something, and INFINITT sent...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

INFINITT is really good with support. We have requested certain little things, and INFINITT has...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

INFINITT PACS meets our needs. There is nothing too fancy that we have to do, so it is just a good,...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

INFINITT keeps all of their promises. There was a bit of confusion when we purchased the system, but...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

INFINITT could do some small workflow optimizations to get a top rating for their system's ease of...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

INFINITT PACS is a product that seems to be a good fit for an organization of our size. INFINITT was...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Value

INFINITT PACS was our favorite product from a demonstration standpoint, and it actually ended up...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We looked at a few products. Our choice to go with INFINITT PACS was pretty strong after we looked...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

For me to consider buying INFINITT PACS again, INFINITT would have to do some more to their...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

INFINITT used to avoid charging for everything but not anymore.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We are coordinating with INFINITT to have a smooth transition into the new system. The service has...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I think it could be very helpful if INFINITT had a communication that identified issues and would...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have had a recent upgrade for INFINITT PACS, and it fixed a lot of my issues with routing some...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are adding sites on as they require this application. The sites are all getting INFINITT PACS....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

I get emails frequently from INFINITT on things that they are doing, new software that is coming...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would like to see more improvement in the tier-one response times. INFINITT could have a faster...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

INFINITT has some really good engineers. I have never had problems with them, but there are some...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Because we are a big customer, usually if someone like my director calls and says we have a big...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

INFINITT has made really good improvements on the PACS viewer side and the cardiac viewer side. They...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would like more ease of use on the support side for the administrative piece and easier ways to...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

It does sometimes take a long time for an enhancement to come down if certain providers or...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Each facility runs their own PACS server, and then we have a VNA. We back all the data up for a good...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We are happy with INFINITT for the most part. The area of greatest improvement is their communication....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

INFINITT PACS is a good product; it allows us to meet imaging needs across the organization. I have...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

The contract with INFINITT is pretty well maintained, and they don't nickel-and-dime for every...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Product

Everything with INFINITT is on contract, so we can't just purchase the newest versions and software....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

The training slides that INFINITT sends can be confusing, but they have a good support system. We...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

We have had many customizations throughout the years, and INFINITT has been very helpful without...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

INFINITT is pretty good at delivering new technology. They have newsletters and things, and they are...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Unfortunately, when we do INFINITT upgrades, we may lose a standard feature we had before. There are...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

INFINITT’s support is pretty good. They have increased their features for remote support and things....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

INFINITT is proactive. They respond. They have a ticketing system where we can document issues. They...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

ULite, which is like a separate INFINITT viewer, has been helpful. Our clinicians can view images...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I really like the system. There are just a few little minor things that the vendor is having a hard...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

As far as training goes, we usually have calls with the vendor when they do upgrades, and they show...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

When the vendor does upgrades, the upgrades sometimes cause glitches in the system, and I understand...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When I reach out to the vendor, they sometimes take a bit longer to get back than I would like, but...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

When we bring in new users, they just use the product to view images, and it is easy for us to show...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

INFINITT's support seems to have gone down, and the turnaround time on some tickets can be slow....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

INFINITT's viewer has improved over the years and is faster than the previous version.

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

INFINITT PACS is user friendly and easy to work with. I wouldn’t suggest any improvements. I like it...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​