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INFINITT PACS Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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November 2022
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Commentary Summary

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User Commentary

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Manager

Relationship

INFINITT's support seems to have gone down, and the turnaround time on some tickets can be slow....

Apr 2024
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Manager

Product, Value

INFINITT's viewer has improved over the years and is faster than the previous version.

Apr 2024
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Manager

Relationship, Product

INFINITT PACS is user friendly and easy to work with. I wouldn’t suggest any improvements. I like it...

Feb 2024
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VP/Other Executive

Relationship

INFINITT has been a good partner over the years. They continue to do a good job for us and always...

Dec 2023
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VP/Other Executive

Relationship

The support team we work with at INFINITT is incredible. The team members are close, and they work...

Dec 2023
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Manager

Product, Value

I would buy INFINITT PACS again. The system is reasonably priced, and the vendor has done a good job...

Dec 2023
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Manager

Operations

The vendor's training is fine, but sometimes, the vendor struggles to train people on their hanging...

Dec 2023
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Manager

Relationship

INFINITT is trying very hard, but it is hard for them to keep up with integration demands.

Dec 2023
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Manager

Relationship

There were many years when INFINITT wasn't proactive at all. They have struggled with proactivity...

Dec 2023
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Manager

Relationship

The vendor's tier-one and tier-two support people aren't familiar with our sites, and those people...

Dec 2023
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Physician

Product

I'm very happy with the product and its capabiities.

Dec 2023
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Manager

Relationship, Product

There has been no real change with INFINITT PACS. There haven’t been any major issues, which is...

Dec 2023
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Manager

Product

I would tell others looking at INFINITT PACS that it is relatively moldable; multiple different...

Dec 2023
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Manager

Operations

INFINITT’s training is the one thing that has never been all that great. There have been a couple of...

Dec 2023
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VP/Other Executive

Loyalty

Things are going well with INFINITT PACS. We have replaced all of our other PACS products with...

Dec 2023
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VP/Other Executive

Loyalty, Product

INFINITT PACS has really improved the efficiency of all of our departments since we put it in. We...

Dec 2023
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CIO

Relationship, Product

INFINITT is helping us adapt the user interfaces with the feedback we provide. We are very happy...

Dec 2023
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CIO

Relationship

The vendor’s service and support structure has been maturing. It has improved, but INFINITT is still...

Dec 2023
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CIO

Relationship, Product

I would like to see INFINITT incorporate a higher-functioning teleradiology service into their...

Dec 2023
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CIO

Relationship

We have a direct relationship with INFINITT’s leadership team. We have regular meetings with them,...

Dec 2023
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Manager

Relationship

INFINITT PACS works well for our system. It is more the service that we are having an issue with. We...

Dec 2023
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Manager

Relationship

There are a couple of members of INFINITT’s support team who are wonderful. If we come to an issue,...

Dec 2023
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Director

Operations, Product

INFINITT PACS is very user friendly for technology users. Technologists are able to correct their...

Oct 2023
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Director

Relationship

When we upgraded to the cloud, we experienced a plethora of issues that took an extremely long time...

Oct 2023
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Director

Relationship

INFINITT was very neglectful of our issues in the beginning, but they have come a long way to remedy...

Oct 2023
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Director

Loyalty, Relationship

INFINITT is not a part of our long-term plans. Once tickets for issues are submitted, INFINITT takes...

Sep 2023
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Director

Relationship

INFINITT made some changes on the support team that seem to be a good thing. However, we haven't had...

Sep 2023
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Manager

Relationship

INFINITT deserves high marks for support because of their responsiveness. The vendor has portals...

Jul 2023
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Manager

Relationship

We have a rolling call with INFINITT. We have a direct line to call for things like training. We...

Jul 2023
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Manager

Loyalty, Relationship

INFINITT has been very attentive. When we have had issues, they have assisted. Even for...

Jul 2023
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Director

Operations, Product

The RIS PACS combination and integration are very good. I like that the system is very user...

Jun 2023
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(0)
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Director

Product

We need improvements along with more core integrated functions that used to be part of the...

Jun 2023
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Director

Product

I wish INFINITT would do more to work on their core product PACS that is applicable to all users....

Jun 2023
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Director

Product

We have not seen any improvement in the results module, which is what radiologists dictate into as...

Jun 2023
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Director

Loyalty, Product

Over the last few weeks, we have had more difficulties with the product. I don't know what is...

Jun 2023
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Director

Relationship, Product

I wonder whether the vendor is able to keep up with the advancing times in terms of software...

Jun 2023
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