INFINITT PACS Comments

 

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User Commentary

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Director

Service and Support

INFINITT has been excellent in supporting us during the COVID-19 crisis. There has been no impact....

Aug 2020
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Director

Functionality and Upgrades

Our last upgrade from INFINITT went very well, but they haven’t done that much training for us. We...

Aug 2020
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Director

ROI / Cost (care and feeding)

We get good reviews on the ease of use of the system from the end users. I like that INFINITT is...

Aug 2020
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Director

Service and Support

INFINITT could be more proactive. Sometimes I feel that they are a little reactive. I would like to...

Aug 2020
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Director

Functionality and Upgrades

In the past, we had a poor upgrade experience, but the last upgrades have gone very well. All the...

Aug 2020
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Manager

Other Observations & Comments

Being a smaller hospital, we don’t have a huge computer budget, and everything is done through...

Aug 2020
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Manager

Relationship

We have been really happy with INFINITT. They have been kind to us with their service when we have...

Aug 2020
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Director

Implementation and Training

We have had the product for years. We just recently converted another hospital to the product....

Jun 2020
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Director

Functionality and Upgrades

We have been very happy with the product. We are looking to purchase the INFINITT product for dose...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

INFINITT has a higher version of the PACS that we are trying to implement, and it has so many...

Jun 2020
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Analyst/Coordinator

Implementation and Training

INFINITT is good at ongoing training. They are open. They don't try to sell us anything. I don't...

Jun 2020
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Analyst/Coordinator

Service and Support

The ongoing support people test things remotely to see if they will work for the radiologists. The...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

I would recommend the product. I have been working with it for a long time, and to me, it is really...

Jun 2020
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Manager

Functionality and Upgrades

It would be great if the reports were searchable instead of us having to open each report and look...

May 2020
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Director

Functionality and Upgrades

I personally need a complete overhaul when it comes to INFINITT PACS. It is very old and clunky....

May 2020
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Director

Service and Support

INFINITT keeps 75% of their promises. We are in some sensitive times where patient care is very...

May 2020
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Director

Functionality and Upgrades

We haven't had an upgrade in a while. The system is clunky, especially the version that we use. Our...

May 2020
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Director

Service and Support

The vendor could be more responsive in terms of supporting their customers. My experience with...

May 2020
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Director

Functionality and Upgrades

The flow technology that INFINITT has maintained and the image management piece seem to be pretty...

May 2020
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VP/Other Executive

Service and Support

The vendor is very proactive. They actually contact me continually to warn me when our disk space is...

Apr 2020
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VP/Other Executive

Service and Support

I like that the vendor takes care of everything. I have dealt with a good majority of big PACS...

Apr 2020
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Manager

Functionality and Upgrades

INFINITT PACS is a straightforward tool. We have clear, concise images. The performance of the...

Apr 2020
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Manager

Service and Support

The support people have poor follow-up. Sometimes we wait for a long time for help and even for...

Apr 2020
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Director

Implementation and Training

We initially got a few days of training, and we get some slides and things. We can go to the...

Apr 2020
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Director

Service and Support

When it comes to the phone and web support, I wish the people were more available. I do like the...

Apr 2020
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Director

Functionality and Upgrades

There are some little issues with the system, but for the most part, INFINITT keeps their promises....

Apr 2020
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Director

ROI / Cost (care and feeding)

The vendor doesn't charge for every little thing. The fee is set per month and per scan. We couldn't...

Apr 2020
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Director

Functionality and Upgrades

The product pretty much does what INFINITT said it would do. Overall, the product is solid, but some...

Apr 2020
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Director

Other Observations & Comments

The way we use the product can be cumbersome at times, particularly for a certain specialty. We no...

Apr 2020
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Director

Functionality and Upgrades

The only critical thing that I wish were easier to do is the procedure setup process for individual...

Apr 2020
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Manager

Functionality and Upgrades

The ease of use all depends on each user. Every user is different. People like me can figure things...

Apr 2020
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Manager

ROI / Cost (care and feeding)

I would definitely purchase the product again. I am very happy with it. INFINITT keeps all their...

Apr 2020
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Manager

Implementation and Training

The implementation was very smooth. Basically, INFINITT said there would be downtime for 12 hours,...

Apr 2020
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Manager

Implementation and Training

INFINITT has websites that we connect to specifically for the server that we are looking at now. We...

Apr 2020
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Manager

Relationship

I don't talk to any of the head people at INFINITT. I couldn't say a bad word about INFINITT. They...

Apr 2020
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Manager

Future Outlook

We are getting a new viewer. Everything is constantly upgrading, but it is hard to get our corporate...

Apr 2020
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Director

Functionality and Upgrades

My team has expressed that the worklists are pretty easy to use, but the vendor is subpar.

Apr 2020
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Director

Service and Support

Customer care is huge. When a facility my size has an issue, we want to know that it is being...

Apr 2020
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Director

Relationship

If I am not educating myself on what is available in product advancements or aware of what can be...

Apr 2020
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Director

Service and Support

We really like INFINITT, but it feels like they are going through some growing pains. Things have...

Apr 2020
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Director

Functionality and Upgrades

We use the system for both radiology and cardiology. It is one platform; that is nice from an...

Apr 2020
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Director

Relationship

INFINITT is a good vendor to work with, and they are really flexible. Their team is small. That has...

Apr 2020
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Analyst/Coordinator

Service and Support

Before, I gave INFINITT some pretty good scores because I felt like they were responsive. But...

Mar 2020
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Analyst/Coordinator

Service and Support

INFINITT has things that are always in development. But unfortunately, even though they may have the...

Mar 2020
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Analyst/Coordinator

Relationship

The support level has been a real challenge with INFINITT. An executive is involved and takes calls,...

Mar 2020
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Analyst/Coordinator

Other Observations & Comments

We haven’t started any kind of migration, so we need INFINITT's system in place for a while. There...

Mar 2020
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Analyst/Coordinator

Other Observations & Comments

I think we got a good deal on the system. It has served its purpose for a long time. I think we are...

Mar 2020
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VP/Other Executive

Implementation and Training

We recently went through an implementation, and all is well. Overall, it was pretty smooth. Things...

Mar 2020
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VP/Other Executive

Service and Support

I don't think INFINITT has the people or the support infrastructure in place to handle their growth....

Mar 2020
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VP/Other Executive

Service and Support

When it comes to executive involvement, David Smarro is really good and understands both radiology...

Mar 2020
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VP/Other Executive

Service and Support

INFINITT is pretty progressive. They have a variety of models depending on the volume and who else...

Mar 2020
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VP/Other Executive

Relationship

We have a good go-to person, who is on top of things and can usually fix anything. The issue is that...

Mar 2020
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VP/Other Executive

Relationship

We have some politics in our organization. We have different sites, and sometimes we can be slow as...

Mar 2020
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VP/Other Executive

Service and Support

INFINITT’s technology is really good, and INFINITT is always advancing things forward. They take...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

We had been talking about speech recognition, and INFINITT added that piece to their offering. It is...

Mar 2020
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VP/Other Executive

Service and Support

Sometimes it seems like INFINITT has a hard time with handing things off. I don't know whether the...

Mar 2020
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Manager

Service and Support

Sometimes it is hard to get ahold of the vendor, especially during the holidays because it seems...

Mar 2020
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Manager

Other Observations & Comments

We have been using the product day in and day out for so long that we are accustomed to it. There...

Mar 2020
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Manager

Relationship

I would say the vendor keeps their promises, but they may do things slower than what they originally...

Mar 2020
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Manager

Other Observations & Comments

It seems like everything from the vendor has an additional charge, but I honestly don’t know what we...

Mar 2020
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Manager

Implementation and Training

The implementation went pretty smoothly. There were no major issues. There were a few bumps here and...

Mar 2020
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Manager

Future Outlook

We haven’t really had much training from the vendor. There are several things we would like to be...

Mar 2020
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Manager

Relationship

I don’t think I have ever really been in contact with a vendor executive, and when I did have issues...

Mar 2020
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Director

Functionality and Upgrades

We really like the voice recognition available through INFINITT. It is tightly integrated with the...

Mar 2020
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Director

Service and Support

INFINITT is easy to work with, and they are good at helping us through situations. Many of the team...

Mar 2020
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Director

Functionality and Upgrades

One of the system’s strengths is the ability to personalize it to our workflow. The physicians can...

Mar 2020
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Director

Functionality and Upgrades

I highly recommend INFINITT. I actually shared my experience with a facility that looked at INFINITT...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

We have had a number of outages, and we are all scratching our heads. I have been a bit concerned...

Mar 2020
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Director

Implementation and Training

We have been trying to implement the system since we signed our contract a few years ago, and...

Mar 2020
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Director

ROI / Cost (care and feeding)

INFINITT charges for absolutely every tiny little thing. They charge for things that I didn't even...

Mar 2020
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Director

Functionality and Upgrades

INFINITT has been delivering new technology; they just can't get it to work with our system.

Mar 2020
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Analyst/Coordinator

Relationship

Since the purchase and the signing of the contract, we haven't had a lot of executive involvement.

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

I wouldn't say that INFINITT is great with upgrades, but I wouldn't say that they are terrible. They...

Jan 2020
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Analyst/Coordinator

Implementation and Training

INFINITT offers decent training. They offer a yearly training that lasts three or four days. I would...

Jan 2020
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Analyst/Coordinator

Technology

There is not a lot that breaks, and INFINITT hasn’t had to call me about anything. I call them, but...

Jan 2020
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Physician

Functionality and Upgrades

With INFINITT PACS, we can perform measurements and everything we expect to perform. The...

Jan 2020
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Physician

Functionality and Upgrades

There is no spell check within the report-generation pack in the software. There is no excuse for...

Jan 2020
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Physician

Functionality and Upgrades

We have not seen improvements in INFINITT PACS. The product is basically the same as it was from day...

Jan 2020
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Physician

Other Observations & Comments

The initial rollout with INFINITT PACS was pretty good and included training. INFINITT came in and...

Jan 2020
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Manager

Functionality and Upgrades

INFINITT could improve their upgrades, from the communication to the initial installation of the...

Jan 2020