INFINITT PACS
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Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Manager

There have been some features in INFINITT PACS that have been a little challenging to work through....

Apr 2022
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Manager

Since our implementation and basic training, I haven’t received many questions from our users....

Apr 2022
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Manager

Our INFINITT PACS implementation went very well. Everything was laid out ahead of time. Because we...

Apr 2022
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Director

The product is part of our long-term plans because we don't really have a choice at the local level...

Apr 2022
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Manager

The point of going with INFINITT PACS was to consolidate down to one PACS. So INFINITT is part of...

Apr 2022
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Director

INFINITT has kept their promises. I can't individually work with the vendor to put in tweaks or...

Apr 2022
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Director

INFINITT's training was very good, and the system has onboard statistics that are pretty user friendly....

Apr 2022
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Director

The system has individualized filter criteria. That feature allows us to customize how we set up our...

Apr 2022
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Manager

We have to prompt upgrades to the system. The vendor doesn't really offer upgrades until we are...

Apr 2022
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Manager

We can usually reach out to the vendor executives if we need to speak to them, and the executives...

Apr 2022
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Manager

The system is very user friendly. When we train someone on how to use it, it takes them no time at...

Apr 2022
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Manager

Things have been a struggle with the INFINITT PACS support. The turnaround times aren't great. We...

Apr 2022
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Manager

There are a couple of people from the vendor who work with us consistently. The people are wonderful...

Apr 2022
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Manager

The system runs well and does a lot of what we need, but there are consistent issues that seem to...

Apr 2022
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Manager

The PACS will still be good in a year from now. I don't foresee any difference in my satisfaction a...

Mar 2022
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Manager

INFINITT does a good job. They keep all their promises. There have been times when they have charged...

Mar 2022
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Manager

I am not sure about INFINITT’s vision. It seems like they are working on and adding a lot of things,...

Mar 2022
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Manager

INFINITT is doing really well with everything. I have used a few other PACS solutions. INFINITT...

Mar 2022
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Manager

INFINITT has been really good with the implementation. The implementation has taken a little while,...

Mar 2022
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Manager

The PACS works great, and we haven't had many issues. The ease of use is as good as it is with any...

Mar 2022
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Manager

With other vendors, we would go out for a week and take their class that taught us everything about...

Mar 2022
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Manager

There are a couple of little things I would like in INFINITT's software. It would be a big plus if...

Mar 2022
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Physician

When I am reading a study in INFINITT PACS, I have access to a patient’s x-ray, CAT scan, MRI, and...

Mar 2022
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Physician

I don't know whether INFINITT PACS is part of our long-term plans because the hospital ultimately...

Mar 2022
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Physician

We have calipers to measure things, but for echo, we measure eject fractions manually. It would be...

Mar 2022
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Physician

We don't have any ongoing training, and that is partly our fault in the sense that we haven't asked...

Mar 2022
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Physician

When we look at an old study and a current study in INFINITT PACS, we should be able to put the two...

Mar 2022
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Physician

In the INFINITT reporting system, there is a function where we fill the findings page and click a...

Mar 2022
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Physician

There has been no upgrade in the reading-station software, and that is the main issue for us. I am...

Mar 2022
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Physician

We have been frozen in time ever since we got INFINITT PACS because it does exactly what it did when...

Mar 2022
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Physician

We didn't even realize the amount of history we would have with INFINITT PACS, and that has been...

Mar 2022
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Physician

Getting certain things done with INFINITT PACS takes a little time. But the person at our...

Mar 2022
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Physician

The only contact we had with INFINITT's executives was at the time of the installation when they...

Mar 2022
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Physician

The system we had before INFINITT PACS had a reading station, and we didn't even have a reporting...

Mar 2022
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Manager

For the most part, our radiologists are happy with how the program works. We can work through small...

Mar 2022
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Manager

The product has a few issues. We ran into problems with some things not loading correctly when the...

Mar 2022
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Manager

The vendor was supposed to do a training for INFINITT PACS, but that training never happened. We...

Mar 2022
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Manager

We like the functionality and ease of use of INFINITT PACS. The system is user friendly and well...

Feb 2022
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Director

INFINITT PACS is part of our long-term plans because our overall goal is to move everything to the...

Feb 2022
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Director

We have a contract that we work out with INFINITT ahead of time, so the fees are all built in, and...

Feb 2022
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Director

INFINITT could improve their responsiveness. It takes a long time for them to build interfaces; that...

Feb 2022
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Director

One of our biggest concerns is that INFINITT doesn't notify us about upgrades. We have continually...

Feb 2022
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Director

INFINITT has been struggling with the same things that other vendors have, such as mobile...

Feb 2022
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Director

I would love for a representative to be in contact with me quarterly. That would be fantastic so...

Feb 2022
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Director

I get a little frustrated when the vendor charges us even if the charge isn't very big. Sometimes,...

Feb 2022
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Director

INFINITT has to understand our environment to integrate their system well. If they understood the...

Feb 2022
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Director

INFINITT’s cloud-based PACS is unmatched in terms of the speed and delivery of images. The system...

Feb 2022
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Director

At times, it is difficult to complete the cycle for an issue and get it resolved through the...

Feb 2022
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Director

Critical situations rarely occur, but INFINITT responds well to those. We can get all the way to the...

Feb 2022
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Director

I am trying to set us up with a solution that will last well into the future. Since capital dollars...

Jan 2022
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Director

My struggles with INFINITT have been on the service end. INFINITT has a lengthy turnaround time on...

Jan 2022
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Manager

INFINITT’s support team for the PACS is not great at solving some of our issues. Sometimes they...

Jan 2022
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Manager

INFINITT’s training could be better. We find a lot of information ourselves. I don’t think any...

Jan 2022
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Manager

We have different levels of involvement from INFINITT. We have to do a lot of prompting. They don't...

Jan 2022
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Manager

INFINITT PACS is one step below the vendor’s cardiology suite. I do think that INFINITT has plans...

Jan 2022
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Manager

If I were in the room with the vendor executives, I would ask them to improve their service. The...

Jan 2022
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Manager

The vendor is not organized when they do their upgrades. A few years ago when we were upgrading to...

Jan 2022
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Director

INFINITT currently has a great product. We monitor other offerings, and they are a strong contender....

Jan 2022
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Director

INFINITT is a smaller company relative to some of the other large vendors in the US, so they have...

Jan 2022
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Director

There were times when we had trouble getting a good turnaround on support issues with INFINITT. They...

Jan 2022
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Director

INFINITT has some products on the horizon. Their product has not been released yet, and I am not...

Jan 2022
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Director

INFINITT really focused on the things we wanted them to address, and they were successful in quite a...

Jan 2022
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Director

I don’t know that we could ever say 100% that we would choose to buy this product again, but we have...

Nov 2021
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Director

The vendor is charging us for an interface that we don't think we should have to pay for.

Nov 2021
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Director

We want improvements with communication regarding downtime. Communication with the support people...

Nov 2021
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Director

We have gone through an upgrade, and there have been no concerns or complaints as a result. We...

Nov 2021
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Director

There is not much on the radar for new technology from INFINITT. I don't think any vendor offers...

Nov 2021
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Manager

What I have always appreciated about INFINITT, ever since the go-live, is the agility of the company...

Oct 2021
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Manager

INFINITT has always provided a high level of proactive support and has been responsive when we have...

Oct 2021
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Manager

We really would like to see INFINITT’s viewer be able to federate across other image repositories....

Oct 2021
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Manager

INFINITT does a good job of delivering new technology. I think they have done a good job of...

Oct 2021
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VP/Other Executive

There have been a couple of advancements that INFINITT has put into place in the last year. The...

Oct 2021
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VP/Other Executive

Often, radiology departments get asked to burn CDs of diagnostic imaging exams for patients to take...

Oct 2021
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VP/Other Executive

We have had several hiccups between INFINITT and our facility in terms of getting the training...

Oct 2021
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VP/Other Executive

INFINITT PACS has built-in features that help us maintain the records that we have in terms of...

Oct 2021
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VP/Other Executive

INFINITT is supporting our integration goals because they are coming out with a vendor neutral archive....

Oct 2021
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VP/Other Executive

Things are going extremely well for the most part. We have a really good relationship with the...

Oct 2021
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VP/Other Executive

INFINITT PACS is very good. The reasons we continue to like the system today are the same reasons as...

Oct 2021
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Manager

INFINITT works very closely with us, so they are very helpful. They are very willing to work with us...

Oct 2021
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Manager

INFINITT PACS works well. It has a lot of customization options, so it is flexible. I like the...

Oct 2021
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Manager

The radiologists do okay with INFINITT PACS. They work at another facility too that uses a different...

Oct 2021
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Manager

I have been very happy with INFINITT’s service and what was sold to us. We have a very good...

Oct 2021
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Manager

INFINITT’s product is expensive, but it is expensive everywhere. A PACS is always going to be...

Oct 2021
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Manager

The PACS is very user friendly. It is easy to use because it gives us lots of different options on...

Oct 2021
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Manager

The one thing I don’t like about the PACS is that the reports are not in a PDF format. We can’t...

Oct 2021
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Manager

There are things that INFINITT could have updated me on that we found out about after the fact.

Oct 2021
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Manager

I think our satisfaction will go down in the future because INFINITT still has not gotten away from...

Oct 2021
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Director

The vendor’s support is adequate, and their engagement is adequate, but they present themselves as a...

Oct 2021
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Director

INFINITT PACS doesn’t handle the workflow as well as some of the other PACS. For example, INFINITT...

Oct 2021
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Manager

INFINITT pushes for an update saying that it will correct issues, but it doesn’t ever seem to...

Oct 2021
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Manager

We are sticking with INFINITT because of their cost. We are even considering having them host us. We...

Oct 2021
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CEO/President

We have been with INFINITT for some time now, and we are one of the cloud customers. We went to the...

Sep 2021
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CEO/President

The INFINITT team is great, but they have had a lot of growing pains, and things have been bumpy for...

Sep 2021
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Manager

INFINITT PACS is a wonderful PACS and is really easy to use. Our IT team feels that the system is...

Sep 2021
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Manager

INFINITT PACS integrates really well with our other IT solutions and imaging equipment. We went...

Sep 2021
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Manager

The INFINITT team has been going through some growing pains. They seem to be growing too quickly,...

Sep 2021
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Manager

We highly recommend having a PACS in the cloud. We are in the cloud for disaster recovery and full...

Sep 2021
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VP/Other Executive

I can't say enough positive things about INFINITT and their PACS. We have been a client for some...

Aug 2021
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VP/Other Executive

We highly recommend INFINITT, and I actually have told other organizations that they should look...

Aug 2021
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VP/Other Executive

I really appreciate INFINITT continuing to work on both the PACS and the RIS together despite a lot...

Aug 2021
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Director

INFINITT PACS is fairly easy to use when it comes to doing structured reporting, doing voice...

Aug 2021
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Director

INFINITT’s implementation could have been a whole lot better. They left, and things still weren't...

Aug 2021
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Director

When we first started working with INFINITT, they didn’t have monthly maintenance fees attached to...

Aug 2021
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Manager

INFINITT PACS is the friendliest PACS I have ever used. We all love it here, Our providers all have...

Jul 2021
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Manager

They really think about the long-term relationship, and they are really helpful. Before the...

Jul 2021
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Manager

We had a couple of upgrades with INFINITT that went pretty well. There were little issues where a...

Jun 2021
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Manager

INFINITT doesn't charge us for every little thing. Everything including maintenance and support is...

Jun 2021
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Manager

Our last implementation went as well as possible, considering the COVID-19 limitations. There was no...

Jun 2021
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Manager

The hands-on support and training that INFINITT provides are good. I like that INFINITT makes us...

Jun 2021
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Manager

INFINITT PACS is a very good product. It is incredibly easy to use.

Jun 2021
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Manager

We only have issues when there are Wi-Fi issues or telephone line issues, but that has nothing to do...

Jun 2021
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Manager

When INFINITT integrates their system with some of our other equipment, they have to put patches in....

Jun 2021
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Manager

When we open a ticket with some vendors, they say that the issue isn't their product's fault. Then,...

Jun 2021
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Analyst/Coordinator

When we went with INFINITT PACS, it was ideal. We were a smaller company, and the system worked out...

Jun 2021
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Analyst/Coordinator

There are things that we are missing these days that I would like to see as far as tools go, and...

Jun 2021
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Analyst/Coordinator

As far as INFINITT goes, we may have outgrown their ability to handle our size organization. But at...

Jun 2021
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Analyst/Coordinator

At the time we bought the system, the vendor provided training. The system is similar to most PACS...

Jun 2021
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Analyst/Coordinator

We have actually had a pretty long ongoing issue that INFINITT has continued to work on. We should...

Jun 2021
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Analyst/Coordinator

I have been very happy with the vendor’s responsiveness, especially over the past year. They have...

Jun 2021
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Director

Overall, INFINITT PACS works well. Like with any system, we had some implementation issues, but we...

Jun 2021
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Manager

Some of the features in INFINITT PACS seem to be outdated. Sometimes, the system is relatively slow....

Jun 2021
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Manager

Sometimes, when we put in a request, it takes too long to get a response. I know that COVID-19 has...

Jun 2021
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Manager

The overall reason that I gave everything a mediocre score was that there are some changes we would...

Jun 2021
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Manager

There is a physician portal, but everything goes into one mailbox. We aren't able to designate a...

Jun 2021
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Manager

We want to do a search that keeps timing out. We can go to the radiology worklist and pull in all of...

Jun 2021
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Manager

We wanted to upgrade the solution a bit, but that has taken some time. INFINITT PACS is really good,...

Jun 2021
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Manager

INFINITT is definitely proactive. I am in constant contact with them. They have monitoring tools...

Jun 2021
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Manager

I recommend INFINITT PACS all the time. I like the ease of use and the overall appearance of the...

Jun 2021
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VP/Other Executive

I don't even know what INFINITT's promises are anymore. INFINITT doesn't reach out to me to ask how...

Jun 2021
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VP/Other Executive

I haven’t been trained. The training happened a while ago.

Jun 2021
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VP/Other Executive

INFINITT's support is pretty good. If we had a problem, the executives would fix it.

Jun 2021
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VP/Other Executive

In general, INFINITT PACS is a promising product, but the product wasn't ready out of the box, and...

Jun 2021
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VP/Other Executive

We are still using the system, but the hospital is due for some sort of upgrade. Things could be...

Jun 2021
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VP/Other Executive

The system was not ready out of the box. When we open a box for an iPhone, the phone is ready to go...

Jun 2021
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VP/Other Executive

I don't know why the company has never reached out to us and showed us what people are using for...

Jun 2021
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VP/Other Executive

The only benefit is that the PACS can span multiple departments because the original conveniences...

Jun 2021
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