Commentary Summary
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User Commentary
Relationship
Someone high up from INFINITT checks in. They don't check in because we have any issues, and they...
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Loyalty
We moved to INFINITT PACS because we were on a legacy PACS and did not see a lot of development from...
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Product
We have had a really good experience with the product for the most part. We have a lot of good luck...
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Product
We have some issues with our structured reporting in INFINITT PACS that we have worked with INFINITT...
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Relationship
Occasionally, we struggle with INFINITT PACS. We don't always get timely responses to our tickets....
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Relationship, Operations, Product
It seems like every time we do an upgrade, some things get upgraded, but INFINITT tends to neglect...
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Product
One thing I could see being enhanced in INFINITT PACS is the RIS workflow. There are some things...
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Operations, Product
We recently had a brutal upgrade with INFINITT PACS. I don’t know why it was so hard, but I didn’t...
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Product
The advanced statistical software in INFINITT PACS is amazing. I also really like the cloud...
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Relationship
The people I work with at INFINITT are probably what I like the best about the system and the...
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Loyalty, Relationship
We have been with INFINITT PACS for several years, and at this point, I can't imagine leaving it. We...
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Culture, Value
INFINITT does a good job of delivering new technology, and they add things in each upgrade. We get...
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Culture, Relationship
INFINITT's leadership team members are good. They have been around for a while, and things feel...
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Loyalty
We are using INFINITT PACS in the cloud, and that is common for most of INFINITT's new customers....
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Relationship
INFINITT has a good support team, including first-level support people and more advanced engineers....
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Culture, Relationship
We have seen more engagement from the INFINITT team in the past year than we have previously, but we...
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Culture, Loyalty
We went with INFINITT early on because they had solutions in the cloud and had some strong options...
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Relationship
We feel like INFINITT is good and is taking their time to vet things out. They have their eye on...
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Relationship
Sometimes INFINITT can be slow to get back to us, but when we reach out, we usually bring up more...
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Relationship, Operations
We had a few problems with INFINITT PACS a few years back, and we had a bumpy upgrade and a few...
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Relationship
The vendor's support is good, and they work well with our team members. I don't work with the...
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Culture, Relationship
INFINITT keeps their promises. That is part of the reason that it is easy to work with them and...
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Operations, Product
INFINITT PACS is really easy to use, even for our radiologists, PACS administrators, and people who...
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Culture
I have used several PACS, and some were all-inclusive products, and others had add-ons and whatnot....
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Product
The strength of INFINITT PACS is that there are a lot of customizable features. That is also one of...
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Relationship, Product
We have had to go back to the vendor for a lot of custom things with reporting and results...
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Product
The product is very user friendly.
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Relationship, Product
The only problem I have with INFINITT is that we haven’t had any updates since we got the PACS. I...
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Relationship, Product
Sometimes the product runs slowly. The vendor tells us to set our filters differently, but that...
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Product
There hasn't been anything added or anything new within the last couple of years, but I think the...
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Operations
The vendor does not give us much training for new things. They do a couple of meetings on Teams....
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Relationship, Product
Probably my biggest complaint about INFINITT is that they don’t monitor how much storage space we...
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Product
The product’s dictation for the physicians is nice; I like the part where the physicians dictate...
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Relationship
I came in early one morning and there was an issue with the product. I called INFINITT's IT team,...
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Loyalty, Operations
The vendor should do more on-site training and do a better job of scheduling trainings, especially...
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Culture, Relationship
INFINITT doesn't keep all their promises. We did an upgrade a couple of years ago, and there was a...
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Operations
To improve implementations, INFINITT needs to find better management, provide better documentation,...
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Product
INFINITT has one database for everything, so INFINITT PACS is easy to use. We don't need to have...
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Loyalty, Relationship
My overall satisfaction will go up because we now have a support engineer who responds quickly to...
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Product
One of the highlights of INFINITT PACS is that it is very user friendly. It is very easy to maneuver...
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Loyalty, Relationship, Product
INFINITT is not always great with communication with regard to starting and finishing an upgrade. We...
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Product
Our only wish-list item is to get things a little bit more stable. We are having a lot of freezing...
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Relationship
INFINITT’s web support team is very timely. They get right back to us.
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Product
I am a huge fan of INFINITT PACS. I have enough things to worry about at my organization. We have...
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Product
INFINITT has a very robust PACS with customizable protocols. The solution includes voice...
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Loyalty, Product, Value
The situation is funny because everyone is so sold on other products, but those products are awful...
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Relationship
INFINITT PACS is an evolving product, and our relationship with the vendor is great. I like those...
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Culture, Value
For us, the greatest advantage to INFINITT is that I pay them per study. There are no add-on fees;...
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Relationship, Operations
INFINITT’s support is suboptimal, and they do upgrades without testing the system first. The vendor...
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Operations
INFINITT threw a big new upgrade at our people and offered videos for learning the new software...
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Relationship
INFINITT's leaders are very responsive and good.
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Relationship
I don't know why some situations require someone in my position to call the leadership team before...
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Loyalty
If we do not upgrade anything, I expect my satisfaction with the product to be very high in the...
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Loyalty
Overall, INFINITT has excellent products. If I were buying the same kind of products today,...
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Relationship
INFINITT is not focusing as much as I would like them to. Some of that lack of focus may be related...
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Relationship, Operations
We have a great relationship with INFINITT. When we were first implementing the product, the vendor...
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Relationship
There are some new problems with the product, and the capable support people have dealt with a lot...
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Loyalty
We are currently looking at another vendor’s solution, and that is mainly due to our radiologists'...
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Culture, Relationship
For the most part, INFINITT keeps their promises. There are some things that are billed that need to...
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Operations
When training with INFINITT, we tried to get them to help us with the radiologists, and that did not...
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Relationship
INFINITT’s support is pretty good overall compared to other vendors that we have dealt with....
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Value
INFINITT PACS is fairly inexpensive regarding the product offerings out there. The vendor's service...
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Product
INFINITT seems to be quite capable of integrating their system with other vendors’ products. The...
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Product
The usability of INFINITT PACS is really good. Our technologists really like the system, and it is...
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Product
INFINITT’s reporting tool needs to be improved. We have had several instances of an exam being...
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Product
There are some workflow issues that our users are not fond of, but from an administrative...
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Product
The product is easy to use; I enjoy it better than another product we had. It is easier to get to...
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Product
When I import discs from outside our facility that are password protected, I would like to be able...
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Operations
Organizations should take their time during the whole implementation process. If organizations have...
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Relationship
I have noticed that INIFINITT has not evaded the same issues that everyone else has with staffing....
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Relationship
The folks at INFINITT are very responsive to our needs. They help us adjust to things as we need and...
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Product, Value
I like the flexibility we have with the PACS. The system is nimble, very cost effective, and perfect...
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Product
Some of our physicians like the way INFINITT PACS works. They seem to be satisfied with it.
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Relationship
I haven't seen any potential problems, but I know the vendor works with our IT team on any solutions...
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Relationship
I like that INFINITT is not a big organization. We can actually work with somebody, and they know...
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Relationship
I like that INFINITT is innovative. They are not stagnant. They are growing with the times. It is...
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Relationship, Operations, Product
INFINITT could work on making sure that due diligence is taken in advance when we do updates or...
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Culture, Relationship
INFINITT has always been very fair. One of the things I have appreciated has been the vendor's...
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Relationship
INFINITT is customer focused on the support side, and that focus goes all the way through the...
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Value
During a recent project, INFINITT missed a few expected dates and was late on a few timelines, and...
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Operations
INFINITT's online training documentation isn't what we hoped it to be. There are a lot of different...
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Loyalty
We have had some great success integrating with the product for what we have needed to do, and in...
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Relationship, Product
We had some issues with the system's database. Because of the issue, it was taking us 30 minutes to...
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Relationship
When we had an emergency support issue, INFINITT was extremely responsive and got us out of a...
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Relationship
The online support from INFINITT is sometimes slow. In a bad situation, we get perfect support, but...
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Value
We want the entire package of what INFINITT offers. We expected to be a little further along in some...
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Relationship
INFINITT PACS is a really good solution from a PACS, technical, support, and service standpoint. The...
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Loyalty, Product
We are fully on the cloud and have been for some time. I know there are a lot of questions about the...
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