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INFINITT PACS
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Monique Rasband
VP Imaging, Cardiology, Oncology
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User Commentary

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Director

Relationship

Someone high up from INFINITT checks in. They don't check in because we have any issues, and they...

Mar 2023
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Director

Loyalty

We moved to INFINITT PACS because we were on a legacy PACS and did not see a lot of development from...

Mar 2023
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Manager

Product

We have had a really good experience with the product for the most part. We have a lot of good luck...

Mar 2023
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Manager

Product

We have some issues with our structured reporting in INFINITT PACS that we have worked with INFINITT...

Mar 2023
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Manager

Relationship

Occasionally, we struggle with INFINITT PACS. We don't always get timely responses to our tickets....

Mar 2023
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Manager

Relationship, Operations, Product

It seems like every time we do an upgrade, some things get upgraded, but INFINITT tends to neglect...

Mar 2023
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CEO/President

Product

One thing I could see being enhanced in INFINITT PACS is the RIS workflow. There are some things...

Mar 2023
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CEO/President

Operations, Product

We recently had a brutal upgrade with INFINITT PACS. I don’t know why it was so hard, but I didn’t...

Mar 2023
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CEO/President

Product

The advanced statistical software in INFINITT PACS is amazing. I also really like the cloud...

Mar 2023
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CEO/President

Relationship

The people I work with at INFINITT are probably what I like the best about the system and the...

Mar 2023
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Physician

Loyalty, Relationship

We have been with INFINITT PACS for several years, and at this point, I can't imagine leaving it. We...

Mar 2023
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Physician

Culture, Value

INFINITT does a good job of delivering new technology, and they add things in each upgrade. We get...

Mar 2023
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Physician

Culture, Relationship

INFINITT's leadership team members are good. They have been around for a while, and things feel...

Mar 2023
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Manager

Loyalty

We are using INFINITT PACS in the cloud, and that is common for most of INFINITT's new customers....

Mar 2023
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Manager

Relationship

INFINITT has a good support team, including first-level support people and more advanced engineers....

Mar 2023
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Director

Culture, Relationship

We have seen more engagement from the INFINITT team in the past year than we have previously, but we...

Mar 2023
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Director

Culture, Loyalty

We went with INFINITT early on because they had solutions in the cloud and had some strong options...

Mar 2023
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Director

Relationship

We feel like INFINITT is good and is taking their time to vet things out. They have their eye on...

Mar 2023
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Director

Relationship

Sometimes INFINITT can be slow to get back to us, but when we reach out, we usually bring up more...

Mar 2023
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Director

Relationship, Operations

We had a few problems with INFINITT PACS a few years back, and we had a bumpy upgrade and a few...

Mar 2023
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Physician

Relationship

The vendor's support is good, and they work well with our team members. I don't work with the...

Mar 2023
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Physician

Culture, Relationship

INFINITT keeps their promises. That is part of the reason that it is easy to work with them and...

Mar 2023
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Physician

Operations, Product

INFINITT PACS is really easy to use, even for our radiologists, PACS administrators, and people who...

Mar 2023
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Manager

Culture

I have used several PACS, and some were all-inclusive products, and others had add-ons and whatnot....

Mar 2023
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Manager

Product

The strength of INFINITT PACS is that there are a lot of customizable features. That is also one of...

Mar 2023
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Manager

Relationship, Product

We have had to go back to the vendor for a lot of custom things with reporting and results...

Mar 2023
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Manager

Product

The product is very user friendly.

Mar 2023
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Manager

Relationship, Product

The only problem I have with INFINITT is that we haven’t had any updates since we got the PACS. I...

Dec 2022
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Manager

Relationship, Product

Sometimes the product runs slowly. The vendor tells us to set our filters differently, but that...

Dec 2022
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Manager

Product

There hasn't been anything added or anything new within the last couple of years, but I think the...

Dec 2022
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Manager

Operations

The vendor does not give us much training for new things. They do a couple of meetings on Teams....

Dec 2022
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Manager

Relationship, Product

Probably my biggest complaint about INFINITT is that they don’t monitor how much storage space we...

Dec 2022
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Manager

Product

The product’s dictation for the physicians is nice; I like the part where the physicians dictate...

Dec 2022
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Manager

Relationship

I came in early one morning and there was an issue with the product. I called INFINITT's IT team,...

Dec 2022
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Manager

Loyalty, Operations

The vendor should do more on-site training and do a better job of scheduling trainings, especially...

Dec 2022
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Manager

Culture, Relationship

INFINITT doesn't keep all their promises. We did an upgrade a couple of years ago, and there was a...

Dec 2022
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Manager

Operations

To improve implementations, INFINITT needs to find better management, provide better documentation,...

Dec 2022
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Manager

Product

INFINITT has one database for everything, so INFINITT PACS is easy to use. We don't need to have...

Dec 2022
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Manager

Loyalty, Relationship

My overall satisfaction will go up because we now have a support engineer who responds quickly to...

Dec 2022
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Manager

Product

One of the highlights of INFINITT PACS is that it is very user friendly. It is very easy to maneuver...

Dec 2022
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Manager

Loyalty, Relationship, Product

INFINITT is not always great with communication with regard to starting and finishing an upgrade. We...

Dec 2022
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Manager

Product

Our only wish-list item is to get things a little bit more stable. We are having a lot of freezing...

Dec 2022
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Manager

Relationship

INFINITT’s web support team is very timely. They get right back to us.

Dec 2022
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VP/Other Executive

Product

I am a huge fan of INFINITT PACS. I have enough things to worry about at my organization. We have...

Nov 2022
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VP/Other Executive

Product

INFINITT has a very robust PACS with customizable protocols. The solution includes voice...

Nov 2022
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VP/Other Executive

Loyalty, Product, Value

The situation is funny because everyone is so sold on other products, but those products are awful...

Nov 2022
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VP/Other Executive

Relationship

INFINITT PACS is an evolving product, and our relationship with the vendor is great. I like those...

Nov 2022
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VP/Other Executive

Culture, Value

For us, the greatest advantage to INFINITT is that I pay them per study. There are no add-on fees;...

Nov 2022
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Physician

Relationship, Operations

INFINITT’s support is suboptimal, and they do upgrades without testing the system first. The vendor...

Nov 2022
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Physician

Operations

INFINITT threw a big new upgrade at our people and offered videos for learning the new software...

Nov 2022
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Physician

Relationship

INFINITT's leaders are very responsive and good.

Nov 2022
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Physician

Relationship

I don't know why some situations require someone in my position to call the leadership team before...

Nov 2022
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Physician

Loyalty

If we do not upgrade anything, I expect my satisfaction with the product to be very high in the...

Nov 2022
||
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Director

Loyalty

Overall, INFINITT has excellent products. If I were buying the same kind of products today,...

Nov 2022
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Director

Relationship

INFINITT is not focusing as much as I would like them to. Some of that lack of focus may be related...

Nov 2022
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(0)
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Director

Relationship, Operations

We have a great relationship with INFINITT. When we were first implementing the product, the vendor...

Nov 2022
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(0)
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Director

Relationship

There are some new problems with the product, and the capable support people have dealt with a lot...

Nov 2022
||
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Manager

Loyalty

We are currently looking at another vendor’s solution, and that is mainly due to our radiologists'...

Oct 2022
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Manager

Culture, Relationship

For the most part, INFINITT keeps their promises. There are some things that are billed that need to...

Oct 2022
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Manager

Operations

When training with INFINITT, we tried to get them to help us with the radiologists, and that did not...

Oct 2022
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Manager

Relationship

INFINITT’s support is pretty good overall compared to other vendors that we have dealt with....

Oct 2022
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Manager

Value

INFINITT PACS is fairly inexpensive regarding the product offerings out there. The vendor's service...

Oct 2022
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Manager

Product

INFINITT seems to be quite capable of integrating their system with other vendors’ products. The...

Oct 2022
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Manager

Product

The usability of INFINITT PACS is really good. Our technologists really like the system, and it is...

Oct 2022
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Manager

Product

INFINITT’s reporting tool needs to be improved. We have had several instances of an exam being...

Oct 2022
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Manager

Product

There are some workflow issues that our users are not fond of, but from an administrative...

Oct 2022
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Manager

Product

The product is easy to use; I enjoy it better than another product we had. It is easier to get to...

Oct 2022
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Manager

Product

When I import discs from outside our facility that are password protected, I would like to be able...

Oct 2022
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Manager

Operations

Organizations should take their time during the whole implementation process. If organizations have...

Oct 2022
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Manager

Relationship

I have noticed that INIFINITT has not evaded the same issues that everyone else has with staffing....

Aug 2022
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Manager

Relationship

The folks at INFINITT are very responsive to our needs. They help us adjust to things as we need and...

Aug 2022
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Manager

Product, Value

I like the flexibility we have with the PACS. The system is nimble, very cost effective, and perfect...

Aug 2022
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Director

Product

Some of our physicians like the way INFINITT PACS works. They seem to be satisfied with it.

Aug 2022
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Director

Relationship

I haven't seen any potential problems, but I know the vendor works with our IT team on any solutions...

Aug 2022
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Manager

Relationship

I like that INFINITT is not a big organization. We can actually work with somebody, and they know...

Jul 2022
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Manager

Relationship

I like that INFINITT is innovative. They are not stagnant. They are growing with the times. It is...

Jul 2022
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Manager

Relationship, Operations, Product

INFINITT could work on making sure that due diligence is taken in advance when we do updates or...

Jul 2022
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VP/Other Executive

Culture, Relationship

INFINITT has always been very fair. One of the things I have appreciated has been the vendor's...

Jul 2022
||
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VP/Other Executive

Relationship

INFINITT is customer focused on the support side, and that focus goes all the way through the...

Jul 2022
||
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Director

Value

During a recent project, INFINITT missed a few expected dates and was late on a few timelines, and...

Jun 2022
||
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Director

Operations

INFINITT's online training documentation isn't what we hoped it to be. There are a lot of different...

Jun 2022
||
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Director

Loyalty

We have had some great success integrating with the product for what we have needed to do, and in...

Jun 2022
||
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Director

Relationship, Product

We had some issues with the system's database. Because of the issue, it was taking us 30 minutes to...

Jun 2022
||
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Director

Relationship

When we had an emergency support issue, INFINITT was extremely responsive and got us out of a...

Jun 2022
||
(0)
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Director

Relationship

The online support from INFINITT is sometimes slow. In a bad situation, we get perfect support, but...

Jun 2022
||
(0)
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Director

Value

We want the entire package of what INFINITT offers. We expected to be a little further along in some...

Jun 2022
||
(0)
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VP/Other Executive

Relationship

INFINITT PACS is a really good solution from a PACS, technical, support, and service standpoint. The...

Jun 2022
||
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VP/Other Executive

Loyalty, Product

We are fully on the cloud and have been for some time. I know there are a lot of questions about the...

Jun 2022
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