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INFINITT PACS Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
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Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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Manager

We had a couple of upgrades with INFINITT that went pretty well. There were little issues where a...

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Manager

INFINITT doesn't charge us for every little thing. Everything including maintenance and support is...

Jun 2021
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Manager

Our last implementation went as well as possible, considering the COVID-19 limitations. There was no...

Jun 2021
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Manager

The hands-on support and training that INFINITT provides are good. I like that INFINITT makes us...

Jun 2021
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Manager

INFINITT PACS is a very good product. It is incredibly easy to use.

Jun 2021
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Manager

We only have issues when there are Wi-Fi issues or telephone line issues, but that has nothing to do...

Jun 2021
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Manager

When INFINITT integrates their system with some of our other equipment, they have to put patches in....

Jun 2021
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Manager

When we open a ticket with some vendors, they say that the issue isn't their product's fault. Then,...

Jun 2021
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Analyst/Coordinator

When we went with INFINITT PACS, it was ideal. We were a smaller company, and the system worked out...

Jun 2021
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Analyst/Coordinator

There are things that we are missing these days that I would like to see as far as tools go, and...

Jun 2021
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Analyst/Coordinator

As far as INFINITT goes, we may have outgrown their ability to handle our size organization. But at...

Jun 2021
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Analyst/Coordinator

At the time we bought the system, the vendor provided training. The system is similar to most PACS...

Jun 2021
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Analyst/Coordinator

We have actually had a pretty long ongoing issue that INFINITT has continued to work on. We should...

Jun 2021
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Analyst/Coordinator

I have been very happy with the vendor’s responsiveness, especially over the past year. They have...

Jun 2021
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Director

Overall, INFINITT PACS works well. Like with any system, we had some implementation issues, but we...

Jun 2021
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Manager

Some of the features in INFINITT PACS seem to be outdated. Sometimes, the system is relatively slow....

Jun 2021
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Manager

Sometimes, when we put in a request, it takes too long to get a response. I know that COVID-19 has...

Jun 2021
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Manager

The overall reason that I gave everything a mediocre score was that there are some changes we would...

Jun 2021
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Manager

There is a physician portal, but everything goes into one mailbox. We aren't able to designate a...

Jun 2021
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Manager

We want to do a search that keeps timing out. We can go to the radiology worklist and pull in all of...

Jun 2021
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Manager

We wanted to upgrade the solution a bit, but that has taken some time. INFINITT PACS is really good,...

Jun 2021
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Manager

INFINITT is definitely proactive. I am in constant contact with them. They have monitoring tools...

Jun 2021
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Manager

I recommend INFINITT PACS all the time. I like the ease of use and the overall appearance of the...

Jun 2021
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VP/Other Executive

I don't even know what INFINITT's promises are anymore. INFINITT doesn't reach out to me to ask how...

Jun 2021
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VP/Other Executive

I haven’t been trained. The training happened a while ago.

Jun 2021
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VP/Other Executive

INFINITT's support is pretty good. If we had a problem, the executives would fix it.

Jun 2021
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VP/Other Executive

In general, INFINITT PACS is a promising product, but the product wasn't ready out of the box, and...

Jun 2021
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VP/Other Executive

We are still using the system, but the hospital is due for some sort of upgrade. Things could be...

Jun 2021
||
(0)
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VP/Other Executive

The system was not ready out of the box. When we open a box for an iPhone, the phone is ready to go...

Jun 2021
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VP/Other Executive

I don't know why the company has never reached out to us and showed us what people are using for...

Jun 2021
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VP/Other Executive

The only benefit is that the PACS can span multiple departments because the original conveniences...

Jun 2021
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Physician

I like everything about INFINITT PACS. It is an excellent system. We had a lot of server problems in...

May 2021
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Physician

During COVID-19, we were all working 100% remotely, and INFINITT PACS worked perfectly. We could...

May 2021
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Manager

The vendor does not charge us for every little thing. Our hospital has had a hard time financially...

May 2021
||
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Manager

The vendor has offered superuser training, which has been very helpful for groups and individuals....

May 2021
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Manager

The system is very user friendly. We have many per diem techs who have their foot in the door of a...

May 2021
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Manager

The vendor's monthly maintenance is not always consistent. The vendor executives are involved. I can...

May 2021
||
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Manager

I like that INFINITT PACS is easy to use. When we go to train new staff, they understand it. There...

May 2021
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Manager

INFINITT is a good company. If we have any questions or see something that we are interested in,...

May 2021
||
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Physician

We are going to stick with INFINITT PACS for sure. The biggest thing is that it is easy to use and...

Apr 2021
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Physician

I don’t know whether we have ever had an interruption where the system hasn't been available, and...

Apr 2021
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Physician

Seeing INFINITT PACS in action and reaching out to other users who used it to see how they reacted...

Apr 2021
||
(0)
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Physician

There is a fixed rate for a minimum with INFINITT PACS, and once we exceed the minimum of cases per...

Apr 2021
||
(0)
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Manager

I have used other PACS solutions before that I prefer. It might be that I just knew those systems...

Apr 2021
||
(0)
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Manager

INFINITT’s support is pretty good. I have worked with different companies who have awesome support...

Apr 2021
||
(0)
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Manager

Sometimes INFINITT is great at being proactive. They work on an issue and really push to get it...

Apr 2021
||
(0)
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Manager

INFINITT PACS runs really well. We have had hardly any downtime at all. Any time there has been...

Apr 2021
||
(0)
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Manager

INFINITT has built-in dictation software that seems to work really well. The voice recognition...

Apr 2021
||
(0)
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Physician

INFINITT definitely doesn't get the highest score for training, but they also don't get the lowest...

Apr 2021
||
(0)
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Physician

The vendor's upgrades are always very slow. When we have to ask for something, INFINITT doesn't do...

Apr 2021
||
(0)
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Physician

The system is pretty easy to use. The clinicians love it. I recommend the system all the time, but I...

Apr 2021
||
(0)
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Physician

The support is a whole lot better now. Our experience depends on who we get. Sometimes we get...

Apr 2021
||
(0)
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Physician

I think that the system is part of our long-term plans. We are really happy with it. We had a lot of...

Apr 2021
||
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Physician

I would buy the system again, but I would negotiate some things with the vendor. I would ask about...

Apr 2021
||
(0)
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Physician

I am not involved with the vendor's charges. I got the contract going, and every year, the...

Apr 2021
||
(0)
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Manager

I like INFINITT PACS. It is nice how everything is integrated. It flows well. We probably have about...

Apr 2021
||
(0)
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Manager

There are a few things we get charged for here and there, but those are mostly interface things. For...

Apr 2021
||
(0)
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Manager

The implementation was really good, but we haven’t done much training with INFINITT. The training...

Apr 2021
||
(0)
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Director

I am not aware of any recent issues, but over the years, we have had some service delays. We are...

Mar 2021
||
(0)
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Director

We have had multiple charges in an à la carte situation for things that we have needed. When we were...

Mar 2021
||
(0)
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Director

We did an upgrade and purchased a new piece of functionality, and INFINITT did some initial...

Mar 2021
||
(0)
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Director

INFINITT PACS is really friendly to end users. It is not overly complicated, and it doesn’t require...

Mar 2021
||
(0)
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Director

My radiologists are comfortable with the workflow in INFINITT PACS, but they are not really exposed...

Mar 2021
||
(0)
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Manager

INFINITT PACS is not complicated to use at all. But if we do have any issues, INFINITT always fixes...

Mar 2021
||
(0)
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Manager

The only thing I wish I could see in INFINITT PACS is a list of critical values. That way, I...

Mar 2021
||
(0)
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Manager

The product works for our needs and does the things we need it to do. I really don't have anything...

Feb 2021
||
(0)
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Manager

When the vendor comes out with the new product, I would like to just be aware. I don’t know whether...

Jan 2021
||
(0)
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Manager

I can contact the person I work with on the phone or through email. That person knows us like the...

Jan 2021
||
(0)
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Manager

I would tell others that the system is very adaptable and that they can tailor it to their...

Jan 2021
||
(0)
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Manager

I do feel that we are getting a good bang for our buck. For what we bought and how we use it, the...

Jan 2021
||
(0)
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Manager

We couldn't do certain reporting until we kind of jerry-rigged the system to where we initiate an ER...

Jan 2021
||
(0)
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Manager

I like the interfaces between INFINITT PACS and our EMR. We create our reports in INFINITT PACS, and...

Jan 2021
||
(0)
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Manager

The beauty of INFINITT was that they can tailor the system and not just give it to us out of the...

Jan 2021
||
(0)
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Manager

There is nothing that we are missing, that people are asking for, or that the vendor doesn't have. I...

Jan 2021
||
(0)
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Manager

We did a go-live during COVID-19, and the vendor provided remote support. They couldn't come...

Jan 2021
||
(0)
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Director

INFINITT has been easy to work with, and we are able to access the system from anywhere. We are...

Jan 2021
||
(0)
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Director

Our radiologists like using INFINITT PACS because it is easy to use and intuitive. They also like...

Jan 2021
||
(0)
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Director

INFINITT PACS is a solid product, and the price that we pay is fair. When we looked at other...

Jan 2021
||
(0)
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Director

INFINITT PACS is stable; we don't have downtime. When we do run into an issue, we get in touch with...

Jan 2021
||
(0)
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Director

The radiologists like INFINITT PACS because it is straightforward and easy to use. When we need to...

Jan 2021
||
(0)
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VP/Other Executive

INFINITT has always been a really good partner. They are a smaller team, and that allows them to be...

Jan 2021
||
(0)
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VP/Other Executive

The support team is good, and they know us by name. We work with the same people, and that is nice...

Jan 2021
||
(0)
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Director

I would like to stay with INFINITT PACS, but our corporate office is looking at a single PACS...

Dec 2020
||
(0)
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Director

INFINITT has classes whenever we reach out and want to set somebody up for training. INFINITT...

Dec 2020
||
(0)
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Manager

I would like to be able to arrange images in the order that I want in INFINITT PACS. I cannot...

Dec 2020
||
(0)
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Director

Nothing really changed with the vendor during the COVID-19 crisis in terms of how they were...

Dec 2020
||
(0)
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Director

The system is pretty good and seems to meet our needs. There are features in the updates that would...

Dec 2020
||
(0)
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Director

I like the product very much, and it works well. We have been using the vendor for a while. I think...

Dec 2020
||
(0)
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Director

The vendor does have a lite version of the system, so anyone who wants to view our images externally...

Dec 2020
||
(0)
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Director

We did a recent upgrade, and it was a very high-quality upgrade. We have one or two outstanding...

Dec 2020
||
(0)
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Director

INFINITT has taken a very hands-off approach in terms of driving the adoption of enterprise imaging...

Dec 2020
||
(0)
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Director

I was pleasantly surprised by the vendor; they have been a pleasure to work with in terms of asking...

Dec 2020
||
(0)
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Manager

I like INFINITT’s products. There are a lot of pros and cons. We can make a lot of modifications....

Dec 2020
||
(0)
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Manager

I used to put a lot of blame on INFINITT, but I found out that some issues are more network related....

Dec 2020
||
(0)
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Manager

If the decision were up to me, I would purchase the system again. We staff multiple sites. It was...

Dec 2020
||
(0)
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Manager

The lead project person dropped the ball on our last upgrade, but the issue was corrected the same...

Dec 2020
||
(0)
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Physician

Whenever we need the vendor, we can reach them. They know exactly what is going on. If there are...

Dec 2020
||
(0)
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Physician

I am an extremely busy radiologist, and I have dealt with many different PACS. When we purchased...

Dec 2020
||
(0)
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Physician

We had one physician who started and had some complaints. After I talked to that person, he or she...

Dec 2020
||
(0)
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Physician

The system can integrate with many things very well. We feel so spoiled with INFINITT PACS and can’t...

Dec 2020
||
(0)
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Manager

The vendor used to do on-site training, and COVID-19 changed things. A lot of things used to be at...

Dec 2020
||
(0)
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Manager

Sometimes, the vendor introduces new functionality, and I don't know about it. The vendor doesn't...

Dec 2020
||
(0)
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Manager

We have received our money’s worth, and a lot of that is due to the results software. The new...

Dec 2020
||
(0)
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Physician

Every time there is an upgrade, the vendor doesn’t charge us, and I love that. They always keep us...

Dec 2020
||
(0)
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Physician

We have the capability to add speech recognition, and most of my partners like to use it. I am the...

Dec 2020
||
(0)
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Manager

INFINITT is great at delivering new technology. If we ask for something, INFINITT gets it done. We...

Dec 2020
||
(0)
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Manager

The service is very proactive. INFINITT reaches out to us quite a lot to ask how things are going...

Dec 2020
||
(0)
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Manager

I would tell others that they should go with INFINITT PACS if they want to have something that...

Dec 2020
||
(0)
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Manager

Anytime INFINITT does an update, they call us to find out what time is best for us and when we will...

Dec 2020
||
(0)
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VP/Other Executive

INFINITT is very good about looking at how radiologists work in their sphere and coming up with...

Dec 2020
||
(0)
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VP/Other Executive

My overall satisfaction with INFINITT is that I am happy today, and I would do it all over again....

Dec 2020
||
(0)
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VP/Other Executive

There are times that we feel INFINITT is a little slow in coming to us with something like a change...

Dec 2020
||
(0)
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Manager

The upgrades are not done remotely. INFINITT sends people on-site, and they do everything. They...

Dec 2020
||
(0)
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VP/Other Executive

INFINITT is keeping all of their promises. They are definitely part of our long-term plans because...

Dec 2020
||
(0)
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 or  to see details.

VP/Other Executive

INFINITT does not charge us for every little thing. We were looking at all the big vendors in the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

INFINITT has been very good at delivering new technology that meets our needs. They have also been...

Dec 2020
||
(0)
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 or  to see details.

Director

INFINITT has been excellent in supporting us during the COVID-19 crisis. There has been no impact....

Aug 2020
||
(0)
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 or  to see details.

Director

Our last upgrade from INFINITT went very well, but they haven’t done that much training for us. We...

Aug 2020
||
(0)
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Director

We get good reviews on the ease of use of the system from the end users. I like that INFINITT is...

Aug 2020
||
(0)
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Director

INFINITT could be more proactive. Sometimes I feel that they are a little reactive. I would like to...

Aug 2020
||
(0)
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 or  to see details.

Director

In the past, we had a poor upgrade experience, but the last upgrades have gone very well. All the...

Aug 2020
||
(0)
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Manager

Being a smaller hospital, we don’t have a huge computer budget, and everything is done through...

Aug 2020
||
(0)
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Manager

We have been really happy with INFINITT. They have been kind to us with their service when we have...

Aug 2020
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