
Commentary Summary
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User Commentary
Implementation and Training
The product gives us device locations. The setup was done wonderfully, and we are really pleased...
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Functionality and Upgrades
We are able to generate some reports. The vendor is working on a few reports. Most have been either...
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Service and Support
Our Infor support individual is very good at responding and helping with whatever we need.
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Technology
We don't have many downtime issues with Infor Location Based Intelligence. The product functions...
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Relationship
Infor lacks in their ability to make improvements, respond to our needs or suggestions, and drive...
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ROI / Cost
Infor charges for a lot of things. There is a gray line between what is normal support or...
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Service and Support
I have a pending concern with Infor's product, and that concern has gone months without a solution....
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Relationship
Infor does not keep their promises. The vendor said the next upgrade will improve software...
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Implementation and Training
Infor hasn't offered us a lot of training.
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Service and Support
We don’t hear from Infor's insights department a lot. Part of that might be because our maintenance...
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Lessons Learned
We would buy this solution again, but I can’t say whether it is the best solution out there anymore....
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Relationship
The vendor is keeping their promises. The vendor is fulfilling what they are committing to do.
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ROI / Cost
The cost of the system is one area where the vendor could do better. The costs are a little high,...
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Technology
We have struggled with the downtime-recovery status, and we have had resistance in getting that...
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Lessons Learned
The effectiveness of an investment like this is completely dependent on how the users use the system...
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Future Outlook
We are moving to a new platform at another facility. A third party we use for the product’s support...
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Functionality and Upgrades
There is nothing that we have presented that the technology has not been able to accomplish. There...
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Functionality and Upgrades
The vendor’s innovation might be a bit stale compared to other competitors' innovation. I haven't...
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Lessons Learned
My advice for somebody buying this system would be to use a third party for implementation and...
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Functionality and Upgrades
There seems to be a little lag in the reporting. There is a 10–15 minute lag from when something is...
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Functionality and Upgrades
The interface is pretty stable. We may have some infrastructure issues with certain databases or...
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Implementation and Training
Infor is good at rolling out what we currently have to new locations, and they have done a very good...
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Service and Support
Infor does an okay job of supporting what we have currently rolled out. They could do better with...
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ROI / Cost
We don’t have any immediate plans to leave Infor, but in the long term, we may. We know there is...
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