Infor Location Based Intelligence (Software Only)
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Director

Infor hasn't offered us a lot of training.

May 2022
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Director

We don’t hear from Infor's insights department a lot. Part of that might be because our maintenance...

May 2022
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Director

We would buy this solution again, but I can’t say whether it is the best solution out there anymore....

Apr 2022
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Director

The vendor is keeping their promises. The vendor is fulfilling what they are committing to do.

Apr 2022
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Director

The cost of the system is one area where the vendor could do better. The costs are a little high,...

Apr 2022
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Director

We have struggled with the downtime-recovery status, and we have had resistance in getting that...

Apr 2022
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Director

The effectiveness of an investment like this is completely dependent on how the users use the system...

Apr 2022
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Director

We are moving to a new platform at another facility. A third party we use for the product’s support...

Mar 2022
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Director

There is nothing that we have presented that the technology has not been able to accomplish. There...

Mar 2022
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Director

The vendor’s innovation might be a bit stale compared to other competitors' innovation. I haven't...

Mar 2022
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Director

My advice for somebody buying this system would be to use a third party for implementation and...

Mar 2022
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Manager

There seems to be a little lag in the reporting. There is a 10–15 minute lag from when something is...

Feb 2022
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Manager

The interface is pretty stable. We may have some infrastructure issues with certain databases or...

Feb 2022
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Manager

Infor is good at rolling out what we currently have to new locations, and they have done a very good...

Feb 2022
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Manager

Infor does an okay job of supporting what we have currently rolled out. They could do better with...

Feb 2022
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Manager

We don’t have any immediate plans to leave Infor, but in the long term, we may. We know there is...

Feb 2022
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Analyst/Coordinator

The system has a listing that shows where staff members have been, but the information isn't easy to...

Oct 2021
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Analyst/Coordinator

Our new system doesn't have a mobile app as the Intelligent InSites system does. We rely on the...

Oct 2021
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Manager

The solution is easy for end users to navigate just based on how the user interface is laid out. It...

Sep 2021
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Manager

The vendor made some promises on how we were going to work together and develop things that they...

Sep 2021
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Director

We rarely talk to Intelligent InSites. I would like the vendor to get rid of their salespeople and...

Aug 2021
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Director

We want to run certain reports from the system, but the vendor charges us for any report that we...

Aug 2021
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Director

Intelligent InSites has good technology, but they either don't know how to apply it or they just...

Aug 2021
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Director

We like the solution. It does what the vendor says that it will do.

Aug 2021
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Manager

One of our biggest areas of concern is the amount of time it takes to resolve an issue. At times, we...

Jun 2021
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Manager

We would not buy Intelligent InSites' product again because of the vendor's poor customer service....

Jun 2021
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Manager

If we are going to continue paying monthly fees of service to Intelligent InSites, we would like to...

Jun 2021
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