Infor Location Based Intelligence (Software Only)
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Service and Support

Our Infor support individual is very good at responding and helping with whatever we need.

Sep 2022
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Manager

Technology

We don't have many downtime issues with Infor Location Based Intelligence. The product functions...

Sep 2022
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Manager

Relationship

Infor lacks in their ability to make improvements, respond to our needs or suggestions, and drive...

Sep 2022
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Manager

ROI / Cost (care and feeding)

Infor charges for a lot of things. There is a gray line between what is normal support or...

Sep 2022
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Analyst/Coordinator

Service and Support

I have a pending concern with Infor's product, and that concern has gone months without a solution....

Sep 2022
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Analyst/Coordinator

Relationship

Infor does not keep their promises. The vendor said the next upgrade will improve software...

Sep 2022
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Director

Implementation and Training

Infor hasn't offered us a lot of training.

May 2022
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Director

Service and Support

We don’t hear from Infor's insights department a lot. Part of that might be because our maintenance...

May 2022
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Director

Lessons Learned

We would buy this solution again, but I can’t say whether it is the best solution out there anymore....

Apr 2022
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Director

Relationship

The vendor is keeping their promises. The vendor is fulfilling what they are committing to do.

Apr 2022
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Director

ROI / Cost (care and feeding)

The cost of the system is one area where the vendor could do better. The costs are a little high,...

Apr 2022
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Director

Technology

We have struggled with the downtime-recovery status, and we have had resistance in getting that...

Apr 2022
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Director

Lessons Learned

The effectiveness of an investment like this is completely dependent on how the users use the system...

Apr 2022
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Director

Future Outlook

We are moving to a new platform at another facility. A third party we use for the product’s support...

Mar 2022
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Director

Functionality and Upgrades

There is nothing that we have presented that the technology has not been able to accomplish. There...

Mar 2022
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Director

Functionality and Upgrades

The vendor’s innovation might be a bit stale compared to other competitors' innovation. I haven't...

Mar 2022
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Director

Lessons Learned

My advice for somebody buying this system would be to use a third party for implementation and...

Mar 2022
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Manager

Functionality and Upgrades

There seems to be a little lag in the reporting. There is a 10–15 minute lag from when something is...

Feb 2022
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Manager

Functionality and Upgrades

The interface is pretty stable. We may have some infrastructure issues with certain databases or...

Feb 2022
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Manager

Implementation and Training

Infor is good at rolling out what we currently have to new locations, and they have done a very good...

Feb 2022
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Manager

Service and Support

Infor does an okay job of supporting what we have currently rolled out. They could do better with...

Feb 2022
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Manager

ROI / Cost (care and feeding)

We don’t have any immediate plans to leave Infor, but in the long term, we may. We know there is...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

The system has a listing that shows where staff members have been, but the information isn't easy to...

Oct 2021
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Analyst/Coordinator

Functionality and Upgrades

Our new system doesn't have a mobile app as the Intelligent InSites system does. We rely on the...

Oct 2021
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