Infor Location Based Intelligence (Software Only)
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Subject Expert
Niel Oscarson
Customer Insights Director
Commentary Summary
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User Commentary
Infor hasn't offered us a lot of training.
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We don’t hear from Infor's insights department a lot. Part of that might be because our maintenance...
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We would buy this solution again, but I can’t say whether it is the best solution out there anymore....
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The vendor is keeping their promises. The vendor is fulfilling what they are committing to do.
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The cost of the system is one area where the vendor could do better. The costs are a little high,...
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We have struggled with the downtime-recovery status, and we have had resistance in getting that...
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The effectiveness of an investment like this is completely dependent on how the users use the system...
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We are moving to a new platform at another facility. A third party we use for the product’s support...
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There is nothing that we have presented that the technology has not been able to accomplish. There...
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The vendor’s innovation might be a bit stale compared to other competitors' innovation. I haven't...
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My advice for somebody buying this system would be to use a third party for implementation and...
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There seems to be a little lag in the reporting. There is a 10–15 minute lag from when something is...
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The interface is pretty stable. We may have some infrastructure issues with certain databases or...
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Infor is good at rolling out what we currently have to new locations, and they have done a very good...
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Infor does an okay job of supporting what we have currently rolled out. They could do better with...
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We don’t have any immediate plans to leave Infor, but in the long term, we may. We know there is...
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The system has a listing that shows where staff members have been, but the information isn't easy to...
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Our new system doesn't have a mobile app as the Intelligent InSites system does. We rely on the...
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The solution is easy for end users to navigate just based on how the user interface is laid out. It...
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The vendor made some promises on how we were going to work together and develop things that they...
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We rarely talk to Intelligent InSites. I would like the vendor to get rid of their salespeople and...
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We want to run certain reports from the system, but the vendor charges us for any report that we...
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Intelligent InSites has good technology, but they either don't know how to apply it or they just...
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We like the solution. It does what the vendor says that it will do.
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One of our biggest areas of concern is the amount of time it takes to resolve an issue. At times, we...
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We would not buy Intelligent InSites' product again because of the vendor's poor customer service....
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If we are going to continue paying monthly fees of service to Intelligent InSites, we would like to...
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