Home chevron icon RevenueCycle Financial / HIM chevron icon Locating & Tracking chevron icon Real-Time Location Systems (RTLS)

Infor Location Based Intelligence (Software Only)
Filtered view: All

Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Service and Support

Our Infor support individual is very good at responding and helping with whatever we need.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

We don't have many downtime issues with Infor Location Based Intelligence. The product functions...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Infor lacks in their ability to make improvements, respond to our needs or suggestions, and drive...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Infor charges for a lot of things. There is a gray line between what is normal support or...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I have a pending concern with Infor's product, and that concern has gone months without a solution....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Infor does not keep their promises. The vendor said the next upgrade will improve software...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Infor hasn't offered us a lot of training.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We don’t hear from Infor's insights department a lot. Part of that might be because our maintenance...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

We would buy this solution again, but I can’t say whether it is the best solution out there anymore....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor is keeping their promises. The vendor is fulfilling what they are committing to do.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The cost of the system is one area where the vendor could do better. The costs are a little high,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

We have struggled with the downtime-recovery status, and we have had resistance in getting that...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

The effectiveness of an investment like this is completely dependent on how the users use the system...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We are moving to a new platform at another facility. A third party we use for the product’s support...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There is nothing that we have presented that the technology has not been able to accomplish. There...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor’s innovation might be a bit stale compared to other competitors' innovation. I haven't...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

My advice for somebody buying this system would be to use a third party for implementation and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There seems to be a little lag in the reporting. There is a 10–15 minute lag from when something is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The interface is pretty stable. We may have some infrastructure issues with certain databases or...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Infor is good at rolling out what we currently have to new locations, and they have done a very good...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Infor does an okay job of supporting what we have currently rolled out. They could do better with...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We don’t have any immediate plans to leave Infor, but in the long term, we may. We know there is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system has a listing that shows where staff members have been, but the information isn't easy to...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Our new system doesn't have a mobile app as the Intelligent InSites system does. We rely on the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Achieving Outcomes with RTLS
02 May 19    |   Tanya Egbert
For the RTLS 2019 report, KLAS interviewed a few of each vendor’s deepest adopters of their RTLS products to help answer some important questions: What outcomes are you achieving with RTLS? How are yo



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​