Filters
Infor Location Based Intelligence (Software Only) Commentary
Filtered view: All
Subject Expert
Mark Allphin
VP of Engagement
Subject Expert
Mark Allphin
VP of Engagement
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User Commentary
How to read commentary tags
1Comment Tone
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
2Pillars
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
3Evaluation
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
Software
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
Services
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
Director
The system integrates well with our broader environment and is generally user-friendly, though there...
Director
In terms of value, the system feels fairly priced and transparent, and we generally feel we are...
Director
With Infor, we generally only receive support when we reach out to the vendor directly.
Commentary Summary
Comment Type Breakout