Infor Talent Management
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Subject Expert
Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Director

We haven't upgraded or done anything with Infor at this point because of the cost. They are no...

Apr 2022
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Director

We have completely flipped from using Infor's system to using a third-party platform because of...

Apr 2022
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Analyst/Coordinator

Right now, we are still hosted, but if we go to the next version of the system, I think Infor will...

Jan 2022
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Analyst/Coordinator

All the vendor executives want to do is tell us something different than what we want to hear.

Jan 2022
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Analyst/Coordinator

We are doing an upgrade, so I am hoping that will help our satisfaction increase in the next year.

Jan 2022
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Analyst/Coordinator

The product can sometimes be a struggle. It is very complicated. We can customize it, but maybe we...

Jan 2022
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Director

Our HR department has complained almost the whole time we have had the Infor system about how...

Dec 2021
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Director

We aren't current enough on Infor's system to have the new W4 forms automated in employee...

Dec 2021
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Director

Infor has been a joke. They don’t keep their promises. I don’t think we have ever talked to an...

Dec 2021
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Director

Infor really has very little if any self-service functionality, and that is what our HR department...

Dec 2021
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Director

We believe certain things are maintenance and support items that Infor always refers to as...

Dec 2021
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Director

I like that the product allows us to automate a lot of processes. We leverage the automation...

Dec 2021
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Director

The vendor can improve the performance of the system and the quality of their critical updates. We...

Dec 2021
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Director

There is a reason we are changing vendors. I have worked with Infor for a long time, and they had a...

Aug 2021
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Director

Originally, we had a big need for HR to take things to the next level. One of the first failures was...

Aug 2021
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Manager

My biggest frustration with Infor is around the support. We have to put in a ticket and wait for a...

Jun 2021
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Manager

In order to fix anything in Infor's system, we have to engage. If we don’t have the internal...

Jun 2021
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Director

We are not nickel-and-dimed by Infor. They work with us a lot to bundle purchases that we are...

Jun 2021
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Director

When users are led to do things a different way in the system and they don't understand the process,...

Jun 2021
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Director

Infor's support people are responsive, but there are a few aspects where I want them to do things...

Jun 2021
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